Operations jobs

Kentown Family Support Worker

Maternity Cover up to 12 months

£24,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8K) and other excellent benefits

To Cover Kentown and East Lancashire

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker for a fixed term period of up to 12 months, on a full-time basis ('We are looking to appoint a Family Support Worker on a full-time basis (35 hours, 5 days per week) to deliver a high-quality family support service as part of our Kentown Team.

Reporting to the Family Support Manager of the Kentown Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes.

· Flexible working hours to balance home and working life

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please visit our website via the link and apply online.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Family Support Worker 

£24,000 pa + Company Car (with an approx. retail value of £23,000-26,000, taxable benefit in kind of £6-£8K) and other excellent benefits

To cover Southampton, including Dorset, Hampshire and parts of Wiltshire and Isle of Wight

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

'We are looking to appoint a Family Support Worker on a full-time basis (35 hours, 5 days per week)' to deliver a high-quality family support service as part of our Southampton Care Team.

Reporting to the Family Support Manager of the Southampton Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Southampton Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

Do you have fundraising experience and a passion for project management? Do you want to play a key role in helping supporters feel valued while enabling sustainable growth in individual giving? Join BMS World Mission as our Fundraising Officer.

As the Fundraising Officer, you’ll be part of the Individual Giving team delivering inspiring fundraising activity. From project managing quarterly direct mail appeals to shaping compelling supporter journeys, your work will help people engage generously with BMS’ mission. You’ll collaborate closely with communications colleagues to produce impactful fundraising materials, plan supporter events, and ensure excellent, personalised thanking that reflects our commitment to outstanding supporter care.

You’ll monitor performance, learn from data, and apply insights to continually improve our approach. If you enjoy juggling projects, working collaboratively, and combining creativity with analysis this role is ideal for you.

We’re looking for someone with project management experience, strong communication skills and a genuine passion for fundraising. You’ll be aligned with BMS’ Christian vision and values, committed to high standards, and motivated to keep learning and growing.

If you want your work to make a real difference - both to supporters and to communities around the world - we’d love to hear from you.

Key Information

Location: Didcot/hybrid

Hours: 35 hours per week/full time

Employment type: Permanent

Salary: £33,477 per annum

Closing date: 9am on Monday 1 June 2026

Interview date: Tuesday 9 June 2026

Q&A time: Thursday 21 May 12.30 – 13.30

The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement.

Great opportunity to lead and support our charity's team through the next phase of development to drive One Medicine forward. 

Job Purpose

To lead the operational delivery of Humanimal Trust’s charitable aims and strategic objectives, as set by the Board of Trustees, ensuring that plans are translated into clear priorities, well-managed programmes and effective day-to-day operations. The postholder will line manage the operational team, oversee the finances and the fundraising activities, and maintain strong governance and compliance within Charity Commission requirements, at all times representing the Trust’s One Medicine purpose with professionalism and integrity.

Dimensions

· Line management responsibility for the operational team

· Budget responsibility: manage agreed operational budgets and monitor expenditure against plan

· Oversee delivery of the annual business plan and operational work programme

· Build and maintain relationships with key stakeholders, supporters, partners and suppliers

· Oversee the fundraising activities

Main Responsibilities and Role

· Provide visible operational leadership for Humanimal Trust, championing One Medicine and role-modelling the Trust’s values

· Translate Board-approved strategy into clear operational priorities, delivery plans and measurable outcomes

· Line-manage the operational team: allocate work, set objectives, provide coaching, and manage performance and wellbeing

· Maintain and improve operational policies, procedures and controls in line with charity regulation, GDPR/data protection and recognised good practice

· Ensure effective delivery of core operational functions (administration, supporter care, governance support, data management and supplier coordination)

· Protect the Trust’s reputation by maintaining high standards of quality, confidentiality, safeguarding and risk management

· Monitor progress against the operational plan, tracking risks, issues and dependencies and reporting regularly to the Chair/Trustees

· Lead on team resourcing and capability: recruitment planning (where applicable), induction, training and continuous improvement

· Work closely with the Chair and Trustees to support good governance, prepare papers, and ensure actions and decisions are implemented

· Attend and present at Board meetings

Finance

· Manage day-to-day financial processes for the Trust, ensuring appropriate approvals, controls and timely processing

· Oversee expense claims and supplier payments in line with policy; ensure accurate records are maintained for audit and reporting

· Track and report on income/expenditure and operational costs, highlighting variances and supporting budget planning with Trustees and finance support (where in place)

· Maintain a clear audit trail for key financial decisions, contracts and delegated approvals

Planning and Organising

· Develop and implement operational plans that translate Trustee priorities into clear workstreams, milestones and accountabilities

· Plan, organise and prioritise team workload and resources to deliver objectives, balancing immediate operational needs with longer-term planning

· Maintain and review the organisational risk register, escalating issues and ensuring proportionate mitigations are in place

· Maintain and review the Trust’s policies and guidance documents

· Monitor and report delivery, performance and compliance (e.g., quarterly/annually as agreed), supporting effective governance and continuous improvement

Decision Making

· Make operational decisions to deliver the Trust’s agreed plans within delegated authority, escalating strategic or high-risk matters to the Chair/Trustees

· Lead and line-manage the operational team, including recruitment planning (where applicable), workload allocation and resource deployment

· Liaise with external partners, supporters, volunteers, suppliers and professional advisers to support delivery and maintain effective relationships

· Liaise with the Chair of Trustees and the Trustees on a regular basis.

· Evaluate and improve processes, systems and ways of working to enhance quality, efficiency, supporter experience and internal control

· Identify learning and development needs for the team and support continuous improvement and professional development

· Manage operational capacity and prioritisation, ensuring resources are aligned to the Trust’s delivery commitments

· Approve expenditure, contracts and commitments within delegated authority and in line with policy

Internal and External Relationships

Internal

· Chair of Trustees and Board of Trustees (including sub-committees), providing timely updates, papers and delivery reporting

· Operational team and volunteers, providing leadership, coordination and support

External

Supporters, donors, partner organisations, volunteers, suppliers and professional advisers (e.g., finance, HR, legal), acting as an operational point of contact as required

Knowledge, Experience, Skills and Style Required

Essential

· Educated to degree level (or equivalent experience), with strong digital/IT capability (MS Office and CRM/databases) and a clear understanding of GDPR/data protection.

· Proven experience in an operational leadership/management role, delivering organisational plans, improving processes and achieving measurable outcomes.

· Excellent communication, negotiation and influencing skills, with the ability to work effectively with Trustees, colleagues, volunteers and external stakeholders.

· Strong people management skills, supporting staff through change, setting clear expectations and creating an inclusive, high-performing team culture.

· Demonstrable experience working in or with a charity/not-for-profit, with a good understanding of governance, compliance and supporter-facing operations (experience in human health, animal health or science an advantage).

· Strong judgement and analytical skills, able to manage competing priorities, budgets and risks and to deliver reliably in a small-organisation environment.

Desirable

· Understanding of the UK charity regulatory environment and good governance practice.

· Experience working with Boards/Trustees, including preparing papers, reporting on delivery and supporting effective decision-making.

· Knowledge and experience of fundraising operations and supporter care.

· Demonstrable understanding of, and commitment to, One Medicine.

Job Context and Special Features

This role is a key senior management position within Humanimal Trust, with responsibility for ensuring that strategy is translated into effective delivery, that the operational team is supported to perform at its best, and that the Trust operates with strong governance, compliance and financial control.

This is a one-year fixed term appointment for a 28-hour (3.5 day) working week, starting at the earliest opportunity.  The role is home-based in the UK, with occasional travel to other locations in the country.

An exciting full time opportunity has opened up at CPSL Mind.

CPSL Mind is a vibrant, values-led charity that supports local people in their recovery from mental health issues, promotes wellbeing and campaigns against stigma and discrimination.

WorkWell Personal Budget Co-ordinator
Salary: £27,113.00 per annum
Salary Scale Point: 15 (April 2025)
Contract: Fixed Term Contract to 31st March 2027
Hours: Full Time, Monday to Friday 9.00am-5.00pm
Based: in our Peterborough office with hybrid working option and some travel across South and East Cambridgeshire

About CPSL Mind

Cambridgeshire, Peterborough and South Lincolnshire (CPSL) Mind is a progressive and expanding mental health charity. Our vision is a society in which everyone has positive mental health and feels part of a connected community.

Our work ranges from prevention and early intervention to award-winning crisis support. We also seek to influence positive change through our training services and ground-breaking campaigns activity.

About the Service and the Role

The Work Well program supports people who are struggling to maintain employment or have recently lost their employment due to health challenges.

Work Well Coaches may request the allocation of a personal support budget, this post holder will ensure that individual budgets and the fund as a whole are managed within the parameters of the project.

Working across the Work Well Team, other stakeholders and the CPSL Mind Finance Team, the post holder will monitor spending against personal support budgets, including matching of invoices or receipts to individual spends. They will monitor the total allocation of personal budgets and prepare monthly invoices to the program funders, alongside additional administration, research of and procurement of services and reporting across the county.

Closing date: Ongoing.
We actively monitor applications for employment and will shortlist and arrange interviews for these roles as applications are submitted.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are an equal opportunities employer and welcome applications from all sections of the community and those with their own lived experiences of mental health challenges.

No agencies please.

Location: Northmead House, Creekmoor, Poole, Dorset – CAN operates hybrid working

Salary: £31,500

Hours: 37 hrs per week

Contract: 12 months initially

Closing date: 1st June (midnight)

Interviews: 10th June in person at our Creekmoor offices

Help strengthen communities across BCP 

Community Action Network (CAN) works alongside voluntary, community and faith sector (VCS) organisations so they can focus on what matters most: supporting people and communities. We’re now looking for an Infrastructure & Partnerships Officer to help deliver our commissioned service in partnership with VCS organisations and BCP Council Children and Young People Partnership colleagues.

About the role 

You’ll be a delivery-focused connector, supporting VCS organisations with practical organisational support, strengthening relationships between the sector and statutory partners, and helping local services work better together for children, young people and families.

This role is about turning plans into action and building trust, supporting

collaboration and ensuring community organisations can contribute effectively to local priorities.

About you 

You’ll bring experience of working in the voluntary, community or public sector, confidence building partnerships, and a strong commitment to inclusion, co-production and community development. You’ll be organised, approachable and comfortable working across the BCP area.

Our commitment to inclusion 

We welcome applications from people of all backgrounds and identities and are committed to being an inclusive, anti-discriminatory employer.

Why Join Us?
At CAN, you’ll be part of a dynamic team making a real difference in Dorset. We offer a supportive and flexible working environment, opportunities for professional development, and the chance to shape the future of a vital local charity.

We offer a competitive salary and great benefits, including contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, season train ticket loan, flexible working and much more.

Goodman Masson are delighted to be partnered with World Vision UK to recruit for a high-calibre Head of Finance to drive their financial integrity and operational excellence. Reporting directly to the CFO and serving as a key member of the Extended Leadership Team, you will ensure resources are managed with unwavering accuracy, insight, and stewardship to support vulnerable children worldwide.

You will lead core operations—from transaction processing and monthly accounts to treasury, tax compliance, and statutory reporting. You will be a critical partner to the Head of Business Intelligence and leaders across Fundraising and Programmes, embedding clear policies and modern processes that amplify World Vision UK’s mission impact.

Key Responsibilities

• Financial Control & Reporting: Oversee the production of high-quality monthly management accounts and deliver statutory annual accounts under Charities SORP (FRS 102).
• Modernisation & Innovation: Act as the Finance Systems owner and define a multi-year modernisation roadmap, embedding automation, AI for efficiency, and controls-by-design.
• Strategic Leadership: Lead and develop a diverse team of 12 (5 direct reports), fostering a service-oriented business partnering culture.
• Budgeting & Fund Management: Lead the annual budgeting cycle and oversee the management of cash, remittances, and foreign currency hedges.
• Governance & Risk: Ensure full compliance with UK law and Charity Commission standards, acting as the primary lead for external audit and banking relationships.

About You

You are an outcome-focused leader who balances strategic vision with operational rigour. You possess a continuous-improvement mindset and the ability to influence senior stakeholders with commercially aware recommendations.

Essential Requirements:

• Qualified Accountant: ACA, ACCA, or CIMA qualified with significant post-qualification experience in industry.
• Sector Expertise: Proven experience in a finance management position within the Charity sector, including the management of restricted and unrestricted funds.
• Leadership Track Record: Experience leading multi-function teams with a focus on capability building and performance management.
• Technical Proficiency: Deep understanding of internal controls, technical accounting, and large-scale budgeting processes.
• Communication: Excellent verbal and written skills, with the ability to present decision-ready papers to Board committees.
• Occupational Requirement: Given the leadership nature of this role and its responsibility for the spiritual nurturing of staff, there is an occupational requirement for the post holder to have an active Christian faith.

Desired Skills:

• Familiarity with Microsoft Business Central, Power BI, SAP Concur, Jedox, and Blackline.

Salary: Circa £70,000 per annum

Key Benefits: 7% employer pension contribution and 28 days holiday + bank holidays

Location: Hybrid: 2 days from Milton Keynes office

Application deadline is Wednesday 27th May. 

Please click on the link to view our dedicated careers page with more details: 

Severn Hospice is one of the region’s leading charities, caring for people living with incurable illness across Shropshire, Telford & Wrekin and Mid Wales. We are looking for an organised, dynamic and empathetic Community Fundraiser to join our dedicated Income Generation team.

With your genuine enthusiasm for engaging people, you will help build and nurture relationships with local groups, organisations and individuals who support our work. You will inspire and guide supporters to fundraise safely and creatively, delivering a range of community fundraising activities that grow income, raise awareness and strengthen long-term support.

Just like our care, our relationships with supporters are individual and with your excellent interpersonal and organisational skills, you will provide outstanding stewardship to our supporters, ensuring they feel valued throughout their fundraising journey. You will also manage community fundraising initiatives such as activities, events and collections, ensuring they are well organised, compliant and successful.

With an eye for detail, you will also maintain accurate records, support income targets and contribute ideas that help develop and grow community fundraising across the region.

Severn Hospice is a truly rewarding place to work. If you are an enthusiastic team player and passionate about making a real difference in your community, we would love to hear from you.

This vacancy may close early depending on the volume of applications.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (Complex Needs Housing) / Mental Health and Homelessness Outreach Workers x4
Reference: 358
Salary: £26,000 – £27,000 per annum
Hours: 37.5 hours per week (Monday – Friday, 9am – 5pm)
Contract: Fixed term 1 Year
Working base(s):
1 person to be based in Borehamwood Wellbeing Centre,
1 person to be based in Ware Wellbeing Centre
1 person to be based in St Albans Wellbeing Centre
1 person to be based in Hatfield Wellbeing Centre

About the Service

The Complex Needs Housing Service works as a multi-disciplinary team with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs. The service has been running since 2022 with a dual-district model, however, is now expanding to offer a single district outreach service.

The objectives of the Complex Needs Housing Service are to:

• Improve the mental wellbeing of people experiencing mental ill health.
• Increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• Contribute to an improvement in individual mental wellbeing.
• Remain a source of independent support for all clients.
• Reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
• Reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.
• Provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
• Work collaboratively within a Multi-Disciplinary Team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.

About the Role

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• To provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person-centred recovery orientated and trauma informed approach in all aspects of the roles.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Wednesday 17th June at 5pm.
Interviews to be held on Thursday 25th June and Monday 29th June at our Watford Wellbeing Centre.

N.B. Please quote reference number 358 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.

SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.

We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs. 

About the role

This is a hands-on leadership role where you will:

• Lead and manage a team including a Team Leader and Support Workers
• Ensure safe staffing levels and effective rota management
• Oversee safeguarding, risk management, and incident response
• Drive high standards of service delivery and resident support
• Build strong relationships with local authorities and partner agencies
• Ensure compliance with health and safety, including fire safety and building standards
• Support residents to progress towards independence and move-on opportunities

You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.

About you

We are looking for someone who:

• Has experience working with people experiencing homelessness or complex needs
• Has managed or supervised staff in a supported housing, hostel, or similar setting
• Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
• Can lead and motivate a team in a fast-paced environment
• Is confident managing complex and high-risk situations
• Has excellent communication and organisational skills

Why join us

At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

Your benefits

• Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4x salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

SUMMARY

Position Title:  Head of / Associate Director of Organising & Campaigns (2 roles)

Level: Level 6 - 7 (Depending on experience)

Salary: £40, 000 - 55, 000 (FTE yearly/depending on experience/salaries under review as part of our ongoing pay review process)

Reports to: Director of Organising and Campaigns

Location: Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 2 days’ work from our office (Pro rata for part time)

Contract: Fulltime (40hrs/weekly), fixed-term contract for 2 years with potential for Part time (e.g., 32hrs/weekly) options

Hours: TAA has flexible working hours, with some expected evenings (e.g., one 9pm finish once every two weeks) and weekends due to the nature of the role. All extra hours are reimbursed as Time off in Lieu (TOIL).

Start date: As soon as possible (with consideration for notice period)

Benefits:  TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.).

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action and change.

Young people are often the catalysts for major social change, from the Student Nonviolent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective.

Before you skim the job description, please remember you don’t have to tick all the boxes for each role to apply.We all experience a bit of imposter syndrome, including the staff here at The Advocacy Academy. Let’s name it for what it is - a manifestation of the oppression many of us face on a day to day. If this role pulls you and you believe you could make a difference, then apply anyway or reach out to us to discuss more!

ABOUT THE ROLE

In a context of the rise of the far right, increasing inequality, and climate disaster, The Advocacy Academy is growing to meet this moment. 

As part of this, we are expanding our Organising and Campaigns Team, looking to recruit two senior and experienced organisers and campaigners who are able to build the leadership of young people to enable them to turn the resources they have into the power they need to make the change they want. We have raised the funds needed to resource this growth and know what needs to be done. There are three key areas of responsibility:

1. Oversee and deliver TAA’s member-led organising campaigns
2. Play a lead role in delivering our Coalition Campaigns
3. Oversee our HOST programme, our in-house campaign accelerator and fiscal hosting programme

But there are several ways we could divide up the work into people’s roles. So, instead of splitting this up in advance ofapplications, we are asking candidates to apply first, and then dividing up the responsibilities into two coherent roles based on the best candidates that apply.

AREAS OF RESPONSIBILITY

The following responsibility areas will be divided between the two roles based on candidates’ strengths. 

1. Oversee and deliver TAA’s member-led organising campaigns

• Support members to develop and select key campaigns to prioritise on the basis of:
  • People: What our young people want and need to learn to support their growth as organisers and leaders in their own right.
  • Power: How we want and need to build power together
  • Change: Where there is an opportunity to win material change on the important issues of the day that directly affect our young people and others.
• Once campaigns are selected, you will support members to design clear-sighted campaign strategies to achieve objectives under the three categories above.
• You will then support members to deliver on these strategies, with the necessary campaign infrastructure to ensure it succeeds, including meetings, briefings, comms outputs, creative public action, aligning with allies, and negotiating with key targets.

2. Play a lead role in delivering our Coalition Campaigns, including but not limited to our Climate Coalition (Roots to Rise) and Gender Coalition (name tbc):

• Work closely with the Programme’s Team to develop and deliver organising and campaign training for key partner organisations, helping them to embed organising practices into their work, and support their young people to be organisers in their own right.
• Support the Programme’s Team and partners to develop and select key campaigns to prioritise on the basis of:
  • People: What our young people want and need to learn to support their growth as organisers and leaders in their own right.
  • Power: How we want and need to build power together
  • Change: Where there is an opportunity to win material change on the important issues of the day that directly affect our young people and others.
• Once campaigns are selected, you will support partners and members to design clear-sighted campaign strategies to achieve objectives under the three categories above.
• You will then support members to deliver on these strategies, with the necessary campaign infrastructure to ensure it succeeds, including meetings, briefings, comms outputs, creative public action, aligning with allies, and negotiating with key targets.

3. Oversee our HOST programme, including but not limited:

• Work with the Director of Oraginising and Campaigns to set the strategic direction and priorities for the HOST Programme.
• Proactively build relationships with our HOSTed groups and coach them to develop their leadership. This involved holding regular 1:1s and relational meetings that strengthen our connection and help them to identifyand act on their developing political interests and to plug them into relevant opportunities for growth at TAA and our wider networks.
• Identify opportunities to improve our offer to HOSTed groups and support them to tackle challenges they face. This includes developing a clear understanding of their aims and needs, and how their and our resources can be used creatively to help deliver these effectively.
• Oversee the Lead Campaign Organiser’s efforts to ensure our HOST Programme runs like a well-oiled machine by pulling in the right people at the right time to ensure key milestones are met.
• Oversee the budget for the HOST Programme, ensuring that all activities are run within financial targets, working with the Programmes leadership team to identify efficiencies and savings, checking in regularly with the Head of Organising and Campaigns and relevant senior colleagues to escalate any risks or opportunities that might arise.

4. Be a key member of the Organising and Campaigns Team, including but not limited to:

• Support efforts to set the strategic direction and priorities for the Organising and Campaigns Team each financial year.
• Proactively develop an interest in the impact of political, socio-economic and sector specific changes that could impact the HOST Programme, department and TAA in general.
• Support the Director of Organising and Campaigns and Head of Organising and Campaigns with the management and mitigation of organisational risks presented by the Programme by escalating issues within a timely manner and supporting them with problem solving.
• Support colleagues in the Organising and Campaigns team to run events, training programmes and other key activities to deliver on departmental aims.

5. Support our members to learn and grow as organisers in their own right, including but not limited to:

• Proactively build relationships with our members and grow our membership, through holding regular 1:1s and relational meetings that strengthen campaigns but more importantly help them to identify and act on their developing political interests and to plug them into relevant opportunities for growth at TAA and our wider networks.
• Hold a list of members that you are the relationship lead for, developing and delivering a live learning plan with many of them, supporting them to become powerful organisers.
• Work closely with the Programmes and Community teams to set trajectories and expectations for a young person’s campaigning and organising journey, their starting point coming into TAA, and the training and support they need.
• Facilitate workshops and meetings, holding space effectively and designing and delivering creative learning journeys for young people.

6. Culture, values and wider strategy and mission. Hold Functional or senior responsibilities for driving the achievement of our strategic objectives by embedding our vision, mission, strategy, ideology and cultural values across your area and the wider organisation. Play a central role in shaping organisational direction and leading cross-departmental priorities and initiatives, including but not limited to:

• Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships
• Acting as a champion of organisational culture and values, setting the standard across teams and holding others to account in upholding these in practice
• Leading on identifying and driving opportunities that strengthen organisational impact, working closely with senior leadership, including the Director of Finance, HR and Ops, and contributing to high-level strategic direction
• Holding ultimate responsibility for identifying, assessing and addressing risks to our integrity, authenticity and alignment with our ideology and culture, taking decisive and timely action
• Enabling and lead effective cross-departmental collaboration, ensuring teams are aligned, appropriately resourced and working cohesively towards shared goals
• Shaping and model a culture of openness, care and accountability, contributing to organisational wellbeing approaches and supporting leaders across the organisation to do the same
• Taking ownership of your continued leadership development, while also actively developing others and building leadership capacity within your area
• Taking responsibility for communicating your own wellbeing and needs and providing feedback on TAA wellbeing initiatives to your line manager, and contribute to living the TAA transformative culture

7. Governance and Compliance

• Provide strategic leadership on governance and risk management within your portfolio, working in close partnership with the Finance, HR and Operations team.
• Lead and hold accountability for risk identification, analysis and mitigation, ensuring risks to strategic objectives are anticipated, escalated and managed effectively
• Maintain oversight of risk across your area, ensuring robust systems, controls and practices are in place and consistently applied
• Ensure strong organisational compliance with TAA policies and practices, taking responsibility for their effective 
• implementation, continuous improvement and alignment with wider organisational standards
• You will support Programmes and Community Departments by ensuring that the operations, structures, processes, and practices align with and support TAA's campaigning and organising goals, activating new allies' goals, and community goals

A BIT ABOUT YOU

• You are passionate about, and committed to, creating a more fair, just and equal world. 
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You have a deep understanding of, and a personal connection to, issues of social justice. You are attuned to how injustice affects young people and marginalised communities, and are well-informed on the key challenges they face, and are committed to driving meaningful change.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories. 
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.

IDEAL SKILLS & EXPERIENCE

• At least 5 years of experience in organising and campaigning on issues of social justice and/or 
• At least 5 years of experience in supporting people to be more confident and comfortable developing and implementing organising or campaign efforts.
• Strong written and verbal communication skills
• Experience working with different audiences or types of stakeholders 
• Project management and experience working collaboratively across teams both in person and online
• Excellent organisational skills with confidence managing multiple tasks at the same time/ balancing multiple priorities to meet deadlines
• Confidence working in a fast-paced environment 
• Experience with our existing systems e.g., Gmail/ Google Doc/ Google Sheets/ Canva
• Confidence working in a fast-paced environment 

This is an outline of the responsibilities and duties of the Head of/ Associate Director of Organising & Campaigns roles (2 roles); it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holders.

HOW TO APPLY

Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).

• Tell us about a social justice issue that makes you angry and why it matters to you?
• Our Organisers support our members to organise and campaign on issues that matter to them. Tell us about an organising effort or campaign you were part of, what it achieved, what it didn’t, your role in that effort and any reflections you have about being part of it?
• Our Organisers support our members to identify and act on their developing political interests, including helping them to be more confident and comfortable developing and implementing organising strategies. Tell us about a time when you helped someone learn and develop their capacity to make change in the world?
• Include anything else you would like us to know as we consider your candidacy for the roles.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.

DATES

• Closing Date: The deadline for applications 25th May 2026 by 10am.
• Task: If shortlisted you may be required to develop and present an outline of organising strategy on a topic shared in advance.
• First Round of Interviews: will be scheduled for 2nd & 3rd June 2026 (Dates are subject to change).
• Second Round of Interviews: will be scheduled for w/c 10th June 2026 (Dates are subject to change).

Please be aware that we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.

ONLINE OPEN HOUSE

Any questions? Give us a call. If you have any questions about the role or are interested in hearing more about what The Advocacy Academy is about, we are happy to do 15-20 mins exploratory phone call, including trying to find time with the Director of Organising and Campaigns if the questions are helpful. Contact us using the email on the JD if you would like to explore further.

A NOTE ON USING AI TOOLS IN YOUR APPLICATION 

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.

NOTHING ABOUT US WITHOUT US

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised. 

 We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required. 

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)) . We consider each person on their own merits, taking into account all the circumstances.

Living Experience Peer Support Worker (Listening Lounge) – Part Time
Line Manager: Lived Experience Manager 
Contract Length: Permanent
Hours: Part-time, 22.5 hours per week
Location(s): Various sites across Salford
Salary: £12.71 per hour

About us

At Mind in Salford, we’re more than a local mental health charity, we’re a community working to ensure no- one has to face mental ill health alone.

Every day, we support people across Salford to improve their wellbeing, build resilience, and create positive change in their lives.

About the Service(s):

The Listening Lounge is a collaborative service delivered in partnership by Mind in Salford, Start Inspiring Minds, and the Home-Based Treatment Team (HBTT) within the NHS Mental Health Trust. The service operates as a weekday drop-in provision, currently available from 1:00pm to 3:00pm, Monday to Friday, for individuals experiencing a self-defined mental health crisis.

The service is staffed by Recovery Workers and Peer Support Workers, with on-site managerial support to ensure safe, responsive, and high-quality delivery. It provides a welcoming, non-judgemental environment where individuals can access immediate, person-centred support, with a focus on listening, de-escalation, and connecting people to appropriate ongoing support where needed.

Salford Neighbourhood Mental Health Team (SNMHT) is a community mental health service delivered in partnership between Greater Manchester Mental Health (GMMH), Mind in Salford, Six Degrees, Wellbeing Matters, and START. The service is jointly funded by GMMH, NHS Salford Clinical Commissioning Group (CCG), and Salford Primary Care Networks.

SNMHT is a multidisciplinary service that brings together a wide range of professional and lived experience roles. The team includes occupational therapists, nurses, recovery workers, psychiatrists, social workers, peer mentors, and a comprehensive psychology team.

Working collaboratively, the service supports adults with mental health needs within the community, offering recovery focused support. We do mental health support differently. Our approach is rooted in people’s strengths, skills and aspirations. By placing these at the centre of our work, we support individuals to aid their recovery, build resilience, and stay well as active members of their communities.

About the role:

We are seeking a Peer Support Worker who can draw upon their lived or living experience of mental health difficulties to help support service users in a Listening Lounge and within Salford Neighbourhood Mental Health Team (SNMHT), formerly known as Living Well.

The successful applicant will be an integral part of a multidisciplinary team and will:

• Take part in case discussions, offering a valuable non-clinical, lived-experience perspective
• Co facilitate group work with service users
• Work alongside keyworkers to provide practical, relational support to individuals accessing the service

This role offers a meaningful opportunity to use lived experience to empower others, promote hope, and support recovery within a compassionate, collaborative service.

Application deadline: 5pm on Friday 5th June 2026
Interviews will take place in person, dates to be confirmed.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

All Referral & Assessment Hub employees / volunteers are required to adhere to the principles of effective and safe safeguarding of children and vulnerable adults

Infection prevention and control is the responsibility of all Referral & Assessment Hub staff. All staff have a responsibility to protect service users, visitors and each other by consistently observing infection prevention and control guidelines and best practice guidance.

No agencies please.

SUMMARY

Position Title:  Head of Digital Organising & Communications

Level: Level 6

Salary: £40, 000 - 46, 000 (FTE yearly/depending on experience/salaries under review as part of our ongoing pay review process)

Reports to: Director of Organising and Campaigns

Location: Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 2 days’ work from our office (Pro rata for part time)

Contract: Fulltime (40hrs/weekly), fixed-term contract for 2 years with potential for Part time (e.g., 32hrs/weekly) options

Hours: TAA has flexible working hours, with some expected evenings (e.g., one 9pm finish once every two weeks) and weekends due to the nature of the role. All extra hours are reimbursed as Time off in Lieu (TOIL).

Start date: As soon as possible (with consideration for notice period)

Benefits:  TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.).

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action and change.

Young people are often the catalysts for major social change, from the Student Nonviolent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective.

Before you skim the job description, please remember you don’t have to tick all the boxes for each role to apply.We all experience a bit of imposter syndrome, including the staff here at The Advocacy Academy. Let’s name it for what it is - a manifestation of the oppression many of us face on a day to day. If this role pulls you and you believe you could make a difference, then apply anyway or reach out to us to discuss more!

ABOUT THE ROLE

In a context of the rise of the far right, increasing inequality, and climate disaster, The Advocacy Academy is growing to meet this moment. As part of this, we are expanding our Organising and Campaigns Team, including recruiting an experienced Digital Organiser.

This person will lead the design and implementation of an ambitious digital organising approach, including building out our base online and supporting campaigns to amplify our message and deliver the tangible wins we are pushing for. The work will be supported by up to five of our ‘changemakers’ - young people who will be paid to support our digital organising alongside their other work or study.

AREAS OF RESPONSIBILITY

1. Oversee and deliver a Digital Organising Strategy within TAA, including but not limited to:

• Working with the SLT to set the strategic objectives and direction of your area of responsibility in relation to the broader growth of the organisation, ensuring appropriate resources, KPIs and relevant tools are in place to assess progress and make judgements on priorities. 
• Taking the lead on decision-making and problem-solving for all considerations relating to the area of responsibility, working with your department director and SLT around overlapping projects.
• Understanding the impact of socio-economic and sector specific changes that could impact the department, including wider trends around digital organising and campaigns.
• Supporting the department director with the management and mitigation of organisational risks by escalating issues within your department in a timely manner and supporting them with problem solving.

2. Lead on TAA’s digital organising approach, implementing online strategies as part of our campaigns, growing our membership, supporting our fundraising and building the systems needed to support these initiatives, including but not limited to:

• Leading the development and implementation of digital organising strategies as part of our youth-led organising campaigns, and support members and wider supporters to take action to deliver material change on issues that matter to our membership.
• Leading the development and implementation of digital strategies to deliver membership growth, working alongside colleagues to track and achieve key target numbers. 
• Leading the development and implementation of online member journeys, from initial touch points with TAA through to leaders of our youth movement.
• Ensuring the right digital platforms and technology (including website, WhatsApp, CRM, email, social media) are used to facilitate the effective and efficient delivery of key objectives
• Supporting the crafting and implementation of campaign messaging and content to support our campaign aims.
• Supporting the Development Team to create and implement key digital mechanisms to fundraise, including with individual donors, HNWIs, corporate donors and international funders).

3. Lead on TAA’s communications, storytelling and engagement work, ensuring we have a clear, consistent and effective narrative that reaches people, including but not limited to:

• Leading the strategic direction of TAA’s storytelling work, ensuring narrative change is embedded across the programme and rooted in the lived experience, values, and leadership of our communities.
• Coordinating the distributed communications efforts by different teams, ensuring consistent, high-quality outputs across all channels.
• Overseeing the development and delivery of multimedia content that shifts public understanding and showcases the impact of youth organising.
• Providing editorial oversight and creative leadership to ensure our digital storytelling is coherent, compelling, values-aligned, and responsive to the external environment.
• Supporting and advise the senior leadership team on narrative risks, opportunities, and emerging digital trends relevant to our movement goals.

4. Support our members to learn and grow as digital organisers in their own right, including but not limited to:

• Proactively build relationships with our members and grow our membership, through holding regular 1:1s and relational meetings that strengthen campaigns but more importantly help them to identify and act on their developing political interests and to plug them into relevant opportunities for growth at TAA and our wider networks.
• Hold a list of members that you are the relationship lead for, developing and delivering a live learning plan with many of them, supporting them to become powerful organisers.
• Work closely with the Programmes and Community teams to set trajectories and expectations for a young person’s campaigning and organising journey, their starting point coming into TAA, and the training and support they need.
• Facilitate workshops and meetings, holding space effectively and designing and delivering creative learning journeys for young people.

5. Be a key member of the Organising and Campaigns Team, including but not limited to:

• Support efforts to set the strategic direction and priorities for the Organising and Campaigns Team each financial year.
• Proactively develop an interest in the impact of political, socio-economic and sector specific changes that could impact the HOST Programme, department and TAA in general.
• Support the Director of Organising and Campaigns and Head of Organising and Campaigns with the management and mitigation of organisational risks presented by the Programme by escalating issues in a timely manner and supporting them with problem solving.
• Support colleagues in the Organising and Campaigns team to run events, training programmes and other key activities to deliver on departmental aims.

6. Culture, values and wider strategy and mission. Hold senior accountability for driving the achievement of our strategic objectives by embedding our vision, mission, strategy, ideology and cultural values across your area and the wider organisation. Play a central role in shaping organisational direction and leading cross-departmental priorities and initiatives, including but not limited to:

• Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships
• Acting as a champion of organisational culture and values, setting the standard across teams and holding others to account in upholding these in practice
• Leading on identifying and driving opportunities that strengthen organisational impact, working closely with senior leadership, including the Director of Finance, HR and Ops, and contributing to high-level strategic direction
• Holding ultimate responsibility for identifying, assessing and addressing risks to our integrity, authenticity and alignment with our ideology and culture, taking decisive and timely action
• Enabling and lead effective cross-departmental collaboration, ensuring teams are aligned, appropriately resourced and working cohesively towards shared goals
• Shaping and model a culture of openness, care and accountability, contributing to organisational wellbeing approaches and supporting leaders across the organisation to do the same
• Taking ownership of your continued leadership development, while also actively developing others and building leadership capacity within your area

7. Governance and Compliance

• Provide strategic leadership on governance and risk management within your portfolio, working in close partnership with the Finance, HR and Operations team.
• Lead and hold accountability for risk identification, analysis and mitigation, ensuring risks to strategic objectives are anticipated, escalated and managed effectively
• Maintain oversight of risk across your area, ensuring robust systems, controls and practices are in place and consistently applied
• Ensure strong organisational compliance with TAA policies and practices, taking responsibility for their effective implementation, continuous improvement and alignment with wider organisational standards
• You will support Programmes and Community Departments by ensuring that the operations, structures, processes, and practices align with and support TAA's campaigning and organising goals, activating new allies' goals, and community goals

A BIT ABOUT YOU  

• You are passionate about, and committed to, creating a more fair, just and equal world. 
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You have a deep understanding of, and a personal connection to, issues of social justice. You are attuned to how injustice affects young people and marginalised communities, and are well-informed on the key challenges they face, and are committed to driving meaningful change.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories. 
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.

IDEAL SKILLS & EXPERIENCE  

• At least 2 years of experience in digital organising and campaigning on issues of social justice and
• At least 2 years of experience in direct content creation
• Strong written, verbal and visual (graphic, video or other) communication skills
• Experience working with different audiences or types of stakeholders 
• Project management and experience working collaboratively across teams both in person and online
• Excellent organisational skills with confidence managing multiple tasks at the same time/ balancing multiple priorities to meet deadlines
• Experience with our existing systems e.g., Gmail/ Google Docs/ Google Sheets/ Canva
• Confidence working in a fast-paced environment 

This is an outline of the responsibilities and duties of the Head of Digital Organising & Communications; it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holders.

HOW TO APPLY

Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).

• Tell us about a social justice issue that makes you angry and why it matters to you?
• Our Organisers support our members to organise and campaign on issues that matter to them.Tell us about a digital organising effort or campaign you were part of, what it achieved, what it didn’t, your role in that effort and any reflections you have about being part of it?
• Our Organisers support our members to identify and act on their developing political interests, including helping them to be more confident and comfortable developing and implementing organising strategies. Tell us about a time when you helped someone learn and develop their capacity to make change in the world?
• Include anything else you would like us to know as we consider your candidacy for the roles.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.

DATES

• Closing Date: The deadline for applications 31st May 2026 by 10am.
• Task: If shortlisted you may be required to develop and present an outline of organising strategy on a topic shared in advance.
• First Round of Interviews (online): will be scheduled for 9th & 11th June 2026 (Dates are subject to change).
• Second Round of Interviews (IRL): will be scheduled for 24th June 2026 (Dates are subject to change).

Please be aware that we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.

ONLINE OPEN HOUSE

Any questions? Give us a call. If you have any questions about the role or are interested in hearing more about what The Advocacy Academy is about, we are happy to do 15-20 mins exploratory phone call, including trying to find time with the Director of Organising and Campaigns if the questions are helpful. Contact using the email on the JD if you would like to explore further.

A NOTE ON USING AI TOOLS IN YOUR APPLICATION

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.

NOTHING ABOUT US WITHOUT US

We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised. 

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims and would actively welcome applicants who would need this in order to do the job.

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required. 

We welcome applications from people with convictions. Please disclose in your application if you have any convictions, cautions, reprimands or final warnings that are not “protected” (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013)) . We consider each person on their own merits, taking into account all the circumstances.

Role Purpose

The Coordinator role provides high-quality operational, administrative and coordination support across central services ensuring process efficiency, excellent stakeholder engagement, accurate data management and seamless delivery of organisational activity.

 Key Responsibilities

 1. Operational & Administrative Support

 · Act as first point of contact for enquiries via phone, email, or digital platforms, providing accurate information and escalating where required.

· Manage shared inboxes and enquiry channels, ensuring timely, high-quality responses.

· Maintain accurate records in central relationship management (CRM) systems and specialist databases (e.g., qualifications, membership, orders).

· Support cyclical operational activities such as membership renewals, insurance processes, annual returns and coach qualification tracking.

· Support with provision of data for analysis and insight

· Administer internal systems including intranet content, document repositories and online resources.

· Support fulfilment or group orders in a timely manner, liaising with suppliers to maintain stock levels and ensuring high quality of customer care and support.

· Assist with planning and delivery of national events, training days, workshops and webinars, including coordination of attendees, materials and general logistics..

2. Project & Process Coordination

· Provide end-to-end project support to central teams, including scheduling, documentation, tracking and reporting.

· Assist in implementation and evaluation of processes, governance requirements, compliance tasks and ongoing operational improvements.

· Support onboarding processes (e.g., new groups and centres, coaches, volunteers) and support closures or transitions where relevant.

3. Stakeholder & Customer Service

· Deliver clear, professional guidance to groups, coaches, volunteers and the public on operational matters including governance, health & safety, training and policies.

· Identify themes in enquiries and provide feedback to enhance organisational guidance, processes and communication.

4. General

· Undertake such other duties as the line manager shall from time to time determine

· Demonstrate the values and cultural aspirations of RDA in all work.

· Ensure due consideration is always given to our charitable aims and objectives and that this is demonstrated in all activities.

Person Specification

Essential

· Strong administrative and organisational skills with experience managing multiple priorities

· Excellent customer service and communication skills, including via phone, email and digital channels

· High attention to detail and accuracy, particularly in data handling

· Proven ability to deliver against deadlines and service standards

· High computer literacy, including MS Office 365 and CRM/databases

· Ability to use initiative, problem-solve and identify opportunities to improve processes

· Comfortable working in a busy, multi-functional team

· Empathy with RDA’s values, aims and approach

Desirable

· Experience supporting governance, compliance or operational procedures

· Experience with Salesforce, WordPress or other CRM/content systems

· Experience managing stock, orders, or supplier relationships

· Familiarity with training/qualification pathways or membership administration

· Experience working with volunteers or in a volunteer-led environment

· Understanding of disability, equestrian context or charity operations