Jobs for the Housing and Homelessness sector

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:
The Health and Safety Manager will take a lead role in strengthening the organisation’s health and safety framework, ensuring compliance with all relevant HSE legislation and RSH expectations. The role will involve developing and embedding a proportionate HSMS, managing the rollout of a new digital health and safety portal, and fostering a culture of safety and accountability across the organisation.

Key Responsibilities:
Health and Safety Management System (HSMS) Implementation
• Develop and implement a comprehensive HSMS tailored to the scale and operations of the association.
• Review and enhance existing health and safety policies, risk assessments, and procedures.
• Establish effective monitoring, reporting, and assurance processes to demonstrate compliance with legal and regulatory standards.
• Ensure the HSMS supports compliance with the RSH Home Standard, including obligations related to building safety, gas, electrical, fire, water, asbestos, and lift
safety.

Regulatory Compliance and Assurance
• Ensure systems and reporting align with RSH requirements and best practice guidance.
• Work with senior management and the Board to ensure compliance with the Home Standard and Governance and

Financial Viability Standard.
• Prepare and present reports, performance metrics, and compliance evidence for Board and Audit Committee meetings.
• Support readiness for any regulatory engagement, audits, or inspections.

Collaboration with Third-Party Provider
• Act as the main liaison with the external Health and Safety Portal provider.
• Lead on system configuration, data migration, testing, and go-live processes.
• Oversee user training and ensure the portal becomes embedded in day-to-day operations.
• Ensure the system supports ongoing compliance monitoring and reporting requirements.

Person specifications:
Essential:
• IOSH Managing Safely (or equivalent).
• Proven experience implementing or managing a Health and Safety Management System, ideally within housing, property management, or a similar regulated environment.
• Strong understanding of UK health and safety legislation and compliance frameworks.
• Experience of working to meet the Regulator of Social Housing standards or equivalent regulatory frameworks.
• Excellent communication, project management, and stakeholder engagement skills.
• Ability to work independently within a small organisation and deliver practical, proportionate solutions.

Desirable:
• Experience implementing or managing a digital health and safety portal or compliance management system.
• Knowledge of housing asset compliance areas (gas, fire, electrical, asbestos, water hygiene, lifts, etc.).
• Experience working in or with a registered housing provider.

Staff benefits are:

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses the staff for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Volunteer Coordinator to play a pivotal role in our Volunteer Service for Domestic Abuse in London.

Sounds great, what will I be doing?

This role focuses on leading and coordinating volunteer-led projects across Hestia's Domestic Abuse (DA) services using a structured project management approach. You will be responsible for engaging, recruiting, and onboarding volunteers in line with Hestia's processes, ensuring they are well-supported and integrated into service delivery. A key aspect of the role involves inspiring teams to think creatively about how volunteers can enhance services, particularly in ways that bring joy, empowerment, and purpose to women affected by domestic abuse. You will build strong relationships with DA services, providing guidance to staff to ensure volunteers are effectively supported and valued. The role also includes managing volunteer enquiries, promoting volunteering opportunities externally, and maintaining accurate records for monitoring and reporting purposes. Representing Hestia in the wider community, you'll act as an ambassador for the volunteering programme, championing the positive impact volunteers make. This is a dynamic and rewarding position that requires strong communication, coordination, and relationship-building skills.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

The role requires strong organisational and project management skills, along with the ability to provide professional and empowering support to volunteers, peers, and service users. While experience in recruiting or supervising volunteers is beneficial, it is not essential. A friendly and approachable manner is crucial for engaging effectively with people. Proficiency in Microsoft Office and Outlook is expected, as are good literacy, numeracy, and evaluation skills. The ideal candidate will have a solid understanding of cultural, social, and health issues affecting Hestia's service users, particularly those impacted by domestic abuse. They should also be capable of building collaborative relationships with external partners across sectors and have a sound understanding of safeguarding practices.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Community Engagement Practitioner to play a pivotal role in our Complex Needs Service in Barnet.

Sounds great, what will I be doing?

To provide high quality support as a non-clinical member of NHS' multidisciplinary Community Mental Health Team​ (CMHT) to an allocated group of adult service users (18+) with moderate to severe mental illness within the​community. To carry out duties in line with Hestia's and North London Mental Health Partnership (NLMHP)'s policies
and procedures.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

You bring a solid foundation in mental health care, supported by an NVQ Level 4 in Care (or equivalent) or at least two years' experience in the field. You have a strong understanding of mental health issues, recovery principles, and co-production, empowering individuals to take an active role in their care.

You work collaboratively with professionals, services, and communities, applying your knowledge of care planning, risk assessment, recovery tools, and the Mental Health Act to provide safe and effective support.

With excellent communication and relationship-building skills, you engage confidently with clients and colleagues, and your ability to facilitate groups encourages peer connection and shared recovery. You thrive both independently and in a team, maintaining professionalism in fast-paced settings.

Proficient in IT and electronic case management, you ensure accurate, efficient record-keeping. Your resilience, adaptability, and clear professional boundaries enable you to handle complex situations effectively. Above all, you are committed to person-centred, trauma-informed practice, providing compassionate and respectful support to every individual.

When will I be working?

You will be working Monday to Friday 09:00 to 17:00 39 hours a week 

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Head of Partnerships & Impact Innovation to play a pivotal role in our Philanthropy Service in London.

Sounds great, what will I be doing?

We are seeking an exceptional leader to drive Hestia's corporate partnerships programme, taking our established work to the next level. In this pivotal role, you will shape and deliver a bold strategy that builds transformative relationships with corporate organisations committed to tackling domestic abuse, sexual violence, modern slavery, and mental health crisis. You will lead a dynamic team to achieve ambitious income targets set out in our new five-year fundraising strategy, stewarding existing partnerships to the highest standards while cultivating new collaborations capable of delivering significant financial and pro bono support. With creativity and vision, you will design innovative partnership propositions and funding models that maximise impact, empower over 20,000 people in Hestia's services to rebuild their lives beyond trauma, and strengthen our profile as a leader in social impact. This is a unique opportunity to combine strategic leadership with hands-on relationship management, inspiring colleagues, partners, and stakeholders to achieve lasting change.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

We are looking for a highly skilled and experienced professional with a strong educational background and proven expertise in corporate partnership fundraising. You will have a track record of building and stewarding relationships that deliver five and six figure gifts, alongside senior management experience in developing and implementing fundraising strategies and leading high-performing teams. With demonstrable success in managing complex, high-value, multi-year charity partnerships, you will bring creativity and innovation to developing transformative propositions that deliver sustained social impact. You will be confident in managing senior stakeholders, influencing at the highest levels, and working collaboratively across departments to maximise opportunities. A deep understanding of the UK corporate partnerships market, its trends, and what motivates organisations is essential, as are excellent communication and influencing skills to translate complex information and build strong relationships. You will be an inspiring leader, numerate and capable in financial and budget management, with experience of using fundraising CRM systems and managing projects within complex organisations. Resilient under pressure and attentive to detail, you will combine problem-solving skills with a proactive, ambitious approach. Above all, you will demonstrate empathy with Hestia's causes and a commitment to equality, diversity, inclusion, and anti-racism in everything you do.

When will I be working?

You will be working between the hours of 9am - 5.18pm, Monday to Friday 

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

As a Support Worker at Ace of Clubs drop-in day centre supporting people who are homeless and facing adversity, you will play a key role in supporting individuals who may be navigating chaotic lifestyles, trauma, and multiple disadvantages. You will provide practical and emotional support, help people access essential services, and work to empower them to move towards independence.

Your role will involve working directly with service users, managing case records, liaising with partner agencies, and contributing to the smooth running of our busy centre. Ultimately, you will support people to overcome barriers, develop essential skills, and build confidence in navigating life challenges and providing advocacy where needed.  In particular, you will be on duty as Support Worker during our busy, daily lunchtime service - responding to the needs of a variety of guests – on a busy day we can reach 150 – 200 guests visiting our service.

In addition, Ace of Clubs works with a wide range of volunteers and partners on a daily basis including food partners, health partners, corporate, individual and client volunteers.  Your role will also be required to support the team in the smooth functioning of these areas, for example liaising with partners on site, showing around volunteers or feeding back any issues during lunch service.

You will also be required to support the Centre Manager with the operations and building’s co-ordination, including carrying out weekly health and safety checks as required, i.e. fire alarm checks, legionella checks etc., meeting onsite contractors, counting and logging cash takings, responding and filtering the central email account and making food and supplies orders. You will be provided with comprehensive training in these areas.

About the role 

Based in the PDT team this role will contribute towards Your Place’s overarching mission to end homelessness one person at a time and meet organisational KPI’s around outcome based contracts.

In response to an increasing proportion of residents who have been referred to us holding refugee status we are seeking to develop our supported accommodation services to meet the particular needs of this group.

This role will be responsible for developing our services to make them more accessible to our resident population who are from a migrant background. This includes:

• Developing our move on offer to residents from a migrant background including the design and delivery of move on training in particular ensuring that they have a realistic understanding of the housing market and to provide the appropriate support to enable them to maintain accommodation in future.

• The development of bespoke accommodation pathways and support to ensure that barriers that migrants face within housing market are overcome.

• To identify and liaise with reputable private sector landlords including on issues such as rent, housing standards and tenure.

• Working with Frontline Services colleagues to improve accessibility and cultural relevance of services to resident from a migrant background that promotes inclusivity and is trauma informed.

• To provide additional support to Housing Service team around Clearing House referrals where appropriate.

This post is funded by London Housing Foundation.

Salary: £32,240-£38,480 annual salary
Contract: Full-time
Hours: 37.5 hours
Location: Canning Town, London

Responsibilities 

• To work with residents/tenants to develop culturally accessible resources to prepare them for a move to appropriate accommodation, including advice and support on move-on accommodation, rent deposit schemes, understanding tenancies, budgeting, accessing utilities and services, and accessing welfare/housing benefits and grants.

• Identify and liaise with landlords, building relationships to secure move on accommodation for residents. Negotiate reasonable rents and deposit/advance payments.

• Receive details of appropriate properties from landlords, view property for suitability and carry out Health & Safety check.

• Ensure that properties meet relevant standards for safe occupancy (Housing Health & Safety Rating Systems, LA Licencing).

• Identify suitable residents; prepare them and their paperwork which includes Housing Benefit, deposits, loan applications, Discretionary Housing Payments. Arranging viewings.

• Develop networks of migrant support which contributes towards this migrant move on pathway. Act as a broker to facilitate access to relevant services.

• Working in conjunction with the Resettlement Officer supporting residents into their own accommodation arranging utilities connections, supporting resident access to furniture/furnishings, moving resident or supporting to move their belongings. Liaison with landlord for access. Managing expectations of both resident and landlord. Identify and apply for grants for move on funds for residents.

• Where residents have additional support or care needs to lead and co-ordinate on finding specialist accommodation.

• Keep up to date and inform team on changes in law, local authority conditions and benefits that affect move on. Respond to changes and implement strategy.

Person specification

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

• Experience of housing support with people with a migrant background.
• Experience of negotiating with private landlords
• Experience of working with vulnerable people presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment.
• A current understanding of safeguarding procedures.

Skills & knowledge

• Good understanding of private rented sector accommodation and good practice in relation to move on accommodation.
• Good understanding of the challenges migrants experience within the housing market, in particular within private rented sector.
• A working knowledge of being able to support clients into supported accommodation and/or other floating support services, with a demonstrable understanding of Housing and other related legislation.
• Multi-lingual in East African languages.

Abilities

• Effective negotiation skills
• Effectively liaise with a range of service providers and agencies in order to establish or improve services for clients.
• Self-motivated and able to work under pressure, manage time effectively, prioritise tasks appropriately and produce work of a high standard.
• The ability to motivate people to move towards an appropriate level of independence and inclusion.
• An ability to adopt a person centred approach to supporting vulnerable people including being able to adapt to different cultural backgrounds of individuals.

Personal qualities

• Ability to be mobile and to travel across London to support the work with our residents.

• Able to work flexibly and at weekends if required.

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Doorway is a registered charity that has been supporting young people who are homeless/at risk of homelessness for 28 years, across Warwickshire.  We are moving into an exciting phase of innovation and development as we set our strategy for the next three-five years.

We are seeking a dynamic, creative and strategic individual to contribute to our development and help us to achieve our goals. Ensuring that we go from strength to strength and have a sustainable future, through successful income generation and brand visibility.

The ideal candidate will be proactive, have excellent organisational and communication skills, with the ability to build relationships with donors, sponsors and partners.  A motivated experienced individual with the ability to work in a fast paced environment, delivering fundraising and income generation activities on time.

• Lead on income generation from corporate partnerships
• Develop innovative projects
• Implement strategic approach to grant and trust funding
• Build strong long-term relationships with corporate funders, grant makers and lead on community fundraising campaigns

Join us to bring your experience, passion, and ideas to help make a real difference to the lives of our young people.

Job Title:           Supportworker

Location:         Tower Hamlets North Young People's Support Service

Salary:      £28,808.00

Hours:               40 hours per week, including weekends

Contract:           Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness.

As an IIP Gold standard employer we value our staff and commit to develop their skills and support them in their important work.

Bring your enthusiasm and your desire to make a difference to the lives of homeless people.

Do you have the commitment and values to make a real difference to the lives of people Mental Health? Are you passionate about empowering people to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?

PRHA provides high quality, person-centred support to people with mental health and other support needs. The support we offer is tailored to the individual client’s needs and wants, whilst encouraging independence and community engagement.

We are looking for

· A calm, resourceful and energetic individual who is highly motivated, hardworking and keen to support people with mental health in a proactive and holistic manner.

· Skills in positive communication and engagement, and will be able to demonstrate unconditional positive regard for all our service users.

· Ability to support people to maintain a healthy state of wellbeing, mentally, physically and emotionally.

· Willing to embrace all aspects of the role including, but not limited to, providing support with domestic tasks, and supporting individuals to access work, education and social opportunities.

· You will be required to work in a flexible manner, on a roster basis, which will include evenings, weekends and sleep-in shifts. Previous experience, whilst desirable, is not necessary 

What we offer

We offer our staff a generous benefits package, which includes:

· Pension Scheme – We offer a group stakeholder pension scheme with 2% employer's contribution, employee contribution is 5%

· Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service

· Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing

· Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.

· Season Ticket Loans – We offer interest-free season ticket loans after successful probation

· Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

​About the role   

We are looking for an experienced, enthusiastic, and energetic supervisor or team leader to take up a full-time role within our organisation as a Project Supervisor to be part of our small and dedicated team. The role will be based in Southwark as well as potential for wider London working as you will be part several innovative housing projects in London supporting vulnerable households to sustain their tenancies. As well as a team line manager, you will be maintaining and developing partnership with the Council’s housing officers, solicitors, landlords, community services, social prescribers, and mental health support workers to ensure tailored support can be offered for each client. The objectives of these programmes are to avoid evictions, sustain tenancies, increase employment opportunities, improve wellbeing, and increase educational outcomes. You will be working in partnership with other stakeholders such as schools and local authorities to improve family health, build relationships and engage families and individuals and their networks of support.    

About you   

We are seeking an experienced and motivated professional to join our team. The ideal candidate will have a strong background in staff management and project leadership, knowledge of housing polices, and with proven experience working with individuals who have complex needs. 

You will be responsible for managing and developing partnerships, supporting data collection for reports and monitoring, and contributing to quality assurance processes. In addition, you will hold a small caseload, providing direct, holistic support to individuals as part of your role. 

We’re looking for someone who is enthusiastic, self-motivated, and highly organised. You should be confident working independently, with a genuine passion for driving positive change. Strong interpersonal skills are essential, along with the ability to provide holistic support and think creatively to find solutions. 

You will have:

• Experience leading and supervising other support workers, or volunteers, including delegation, training, and mentoring. 

• Ability to monitoring staff performance, and ensuring continuous professional development 

• Demonstratable experience of building and maintaining partnerships with stakeholders, statutory and  community organisations 

• Understanding of housing law, direct experience of working in partnership housing associations, local authorities, homeless organisations and public sector stakeholders  

• Good understanding of policy and procedures related to homelessness, benefits and housing market  

• Experience of organising project delivery and development 

• Experience of writing reports to showcase records and impact 

• Ability to work sensitively and empathetically with people in vulnerable circumstances

About Kineara   

Kineara is a unique community interest company that supports people in poverty across London who facing barriers to housing, employment and education. We break down barriers, provide holistic support for families, vulnerable adults, and school pupils, and deliver intensive one-to-one interventions to those in need of extra help through challenging times. We use holistic, trauma-informed methods, partnership working and a flexible, non-judgemental approach that puts the needs of those we work with first.

This is an embedded post, and you will be employed by Stoll and working in a specialist NHS team based at St. Pancras Hospital 

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:

Provide holistic welfare support to Veterans, enabling them to sustain independent living.

Risk Assessment and Planning
• Deliver high-quality support services to Veterans, families, and dependents through advice and support.
• Work in accordance with person-centred support plans; review regularly and coordinate with other agencies.
• Enable community integration and tenancy sustainment.
• Act as key worker where required, conducting holistic risk, support, and needs assessments.
• Manage own caseload with significant travel and lone working within the M25 area.
Financial Wellbeing
• Ensure clients have access to appropriate benefits advice to sustain independent living.
• Advocate for clients unable to do so themselves; liaise with statutory and voluntary agencies.
• Assist clients with financial management, welfare/housing benefits, grant claims, and debt support.
Mental and Physical Health
• Access support from mental health, drug/alcohol, counselling, and ex-services agencies.
Employment & Training
• Identify opportunities for leisure, education, training, and purposeful activities.
• Support clients in job searching, training, and placements.
Health and Wellbeing
• Build links with family, friends, and community.
• Promote healthy lifestyles and access to medical services.
• Develop independent living skills (cooking, cleaning, budgeting).
• Arrange and escort clients to activities as per support plans.
• Encourage participation in community initiatives and associations.
Housing and Homelessness
• For resettlement: conduct assessments, pre-tenancy work, and liaise with support services.
• For tenancy issues: work with housing providers to resolve management issues, address anti-social behaviour, and manage rent arrears.
• Assist with home upkeep and reporting repairs.
Teamwork and Collaboration
• Contribute positively as an embedded team member.
• Engage in induction, supervision, training, appraisal, and meetings.
• Liaise with housing, health, and social care professionals.
• Represent Stoll professionally and support London Veterans Drop-In.
Financial Control
• Work within budgets and maintain accurate financial records.
Record Keeping and Compliance
• Maintain accurate client and service records; ensure confidentiality.
• Understand legal frameworks and safeguarding requirements.
• Respond positively to feedback and complaints.
Health & Safety
• Comply with health and safety policies; report accidents and near misses.
Equality and Diversity
• Deliver services in line with equality and diversity principles.
Other Duties
• Undertake additional tasks as required by line manager.

Person Specification

Experience
• Working with vulnerable adults and older people in welfare settings (housing,
homelessness, substance misuse, mental health, disability).
• Knowledge of issues facing the ex-service community.
• Conducting needs and risk assessments.
• Person-centred support planning.
• Lone working with varied support needs.
• Collaborating with voluntary/statutory agencies.

Knowledge
• Causes and cycle of homelessness.
• Housing options and welfare benefits.
• Safeguarding vulnerable adults.
• Relevant housing and welfare legislation.

Core Competencies
• Client Focus: Passion for supporting Veterans; excellent service delivery.
• Communication: Clear, concise, adaptable.
• Teamwork: Collaborative, supportive.
• Equality & Diversity: Respectful, inclusive.
• Quality of Work: Accurate, professional, well-planned.
• Health & Safety: Awareness of lone working and safeguarding.

Frontline Competencies
• Focus on independence and holistic support.
• Ability to motivate and inspire clients.
• Positive approach to challenging behaviour.
• Effective communication with all clients.
• Consistent application of boundaries and safeguarding

Staff benefits are:

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:
Deliver an outstanding service to residents and internal stakeholders by ensuring properties are well-maintained, resident needs are met promptly, and all interactions
reflect professionalism, empathy, and efficiency.

Key Responsibilities:

Provide a positive image of Stoll to its customers, stakeholders, and other relevant outside bodies.
Provide input to the Corporate Plan and Team Plans through participation in Organisational, Departmental and Team Meetings.
Provide appropriate ‘team’ cover in the absence of other staff as reasonably requested.

Specific Responsibilities:

• Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.
• Respond promptly to resident inquiries and resolve issues efficiently and professionally.
• Cover front of House and Reception Duties, greeting all stakeholders is a professional and courteous manner.
• Coordinate maintenance and repairs to ensure properties are maintained to a high standard.
• Monitor contractor performance and follow up on incomplete or delayed works to
  ensure service quality and resident satisfaction, whilst keep thing customer informed.
• Manage resident move-ins and move-outs, including inspections and addressing any
  defects.
• Ensure accurate and thorough logs are maintained and monitored from issue inception
  to satisfactory resolution.
• Liaise with relevant teams to ensure all safety certificates (gas, electric, fire) and risk assessments are up to date and accessible.
• Contribute to void property turnaround by coordinating inspections, ensuring remedial works are completed quickly, and preparing properties for new tenants.
• Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.
• Provide administrative support for organisational related processes.
• Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.
• Use internal systems to log interactions, raise repairs, and track progress.
• Monitor trends in customer feedback and complaints to identify recurring issues and suggest service improvements.
• Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.
• Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery.

Staff benefits are:

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

Contract: Permanent (37.5 hours per week)

Salary: £61,680 - £73,378 per annum (London)

Closing Date: Friday 28th November

Interviews will be held w/c Monday 1st December

Please note, we may close this advert early if we receive a high volume of applications.

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Head of Data Analytics and Evaluation to lead our Data and Analytics Team based in London.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 15,000 young people each year.

About the role

As Head of Data Analytics and Evaluation, you will lead the development and delivery of a comprehensive data strategy, embedding data-informed decision-making across all levels of the organisation. You’ll ensure robust systems, insightful analytics, and effective evaluation frameworks underpin our mission to end youth homelessness by 2037. Working collaboratively with Technology, Compliance, Programme Management, and other key functions, you’ll align our digital platforms and data capabilities with organisational needs—empowering colleagues with timely, actionable insights and championing ethical, innovative use of data and AI. You’ll play a pivotal role in business and digital transformation, ensuring our impact is clearly demonstrated and communicated to all stakeholders.

Hybrid Working

Centrepoint operates a hybrid working model. The requirement is a minimum of 50% of your working week. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g., two days one week and three days the next). For colleagues on different contracts (including part-time or compressed contracts) this will be adjusted accordingly.

About you

• You have significant experience leading data, analytics, or evaluation teams in complex organisations.
• You possess advanced skills in Microsoft platforms (including Power BI and Fabric) and digital ecosystems.
• You are adept at developing and delivering data strategies and digital transformation projects.
• You demonstrate strong leadership, collaboration, and stakeholder engagement skills.
• You have a deep understanding of AI use cases, risks, and ethical considerations.
• You are skilled in business case development, budget management, and resource planning.

What you’ll be doing

• Developing and implementing a data strategy that enables data-informed decision-making at all levels, ensuring it is integrated into organisational planning and drives continuous improvement. You’ll monitor and report on data maturity, supporting teams to use data effectively.
• Providing accessible, timely, and relevant analytics and reporting to support programme delivery and organisational learning. You’ll ensure performance dashboards and self-service reporting tools are widely adopted and valued by stakeholders.
• Leading the design and delivery of rigorous evaluation frameworks, ensuring the impact of our programmes is demonstrable and well-communicated. You’ll produce and disseminate impact reports, using evaluation findings to inform ongoing improvement.
• Managing and developing a high-performing Data Analytics and Evaluation team, promoting a culture of collaboration, continuous learning, and alignment with our organisational values. You’ll oversee business planning, budgeting, and resource allocation for the team, to ensure effective delivery of objectives.

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people based on their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a Head of Data Analytics and Evaluation click ‘Apply’ now!

About the role:

This is a chance to stand alongside women experiencing multiple disadvantage such as violence against women and girls (VAWG), mental health challenges, substance misuse, offending behaviour, and physical health barriers. It is a chance to be part of the journey where safety, choice and confidence begin to return. In our Camden women’s accommodation service, you’ll build trusting relationships through gender and trauma informed support, working collaboratively with each woman to shape a pathway that reflects her strengths, priorities and hopes for the future. You’ll work closely with specialist partners and engage in multi-agency forums like MARAC to help reduce harm and create space for recovery, stability and new beginnings.

Each day will look different. You may be supporting someone to reconnect with education or work, linking a client into mental health or substance use services, arranging access to healthcare or encouraging involvement in meaningful activities that rebuild identity and community. Through one-to-one support, group sessions and practical life skills development, you’ll help women sustain their accommodation, strengthen wellbeing and expand their networks and independence.

We’re looking for someone who brings energy, compassion and determination. At Single Homeless Project (SHP), you’ll be backed to grow, with real progression pathways and the opportunity to develop practice across multiple disadvantage. The work you do here will ripple outwards - shaping individual futures, influencing wider systems and helping us continue to drive change for women experiencing homelessness in London.

For roles in our women's services we ask for female only applicants. For occupational requirement reasons (exemption under the Equality Act 2010; Schedule 9 Part 1). 

About you:

• A solid understanding of person-centred approaches, harm minimisation, and trauma-informed care.
• Strong interpersonal skills and the ability to build meaningful relationships with clients, empowering them to engage with community resources and take positive steps forward.
• Flexibility, creativity, and resilience in working with a sometimes challenging and hard-to-engage client group.
• Proven experience and skills in delivering highly personalised assessment and casework, support planning, goal setting, advocacy, and the ability to apply this in a caseload of clients who find it difficult to engage in formal keywork and where there are barriers to accessing statutory support.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 30th November at midnight

Interview Date: Tuesday 9th December online via Microsoft Teams

Please note there will be a second round of interviews for progressed candidates in service in Camden.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Job Title: Volunteer Co-ordinator – Sanctuary Citadel 
Hours: 35 hours 
Term: Fixed Term until 5th May 2027 with potential for extension beyond this dependent on funding. 
Location: Home-based, with regular travel to Cardiff and Newport, and occasional full-team meetings in England.
Reports to: Sanctuary Manager 
Salary: £35,137 

Housing Justice unites diverse communities to build personal connections, help people out of homelessness, and create justice in the housing system. Our vision is of a community where everyone has a safe and stable home, and a feeling they belong. We run projects throughout England and Wales.

The role of the Volunteer Co-ordinator is to lead the Sanctuary Citadel project in Cardiff and Newport. This will be at a key time for the project - adapting and expanding from an existing Citadel volunteer model to support Newly Granted Refugee’s transition from Home Office Accommodation or alternative accommodation into permanent homes.

Working with the Sanctuary Manager and a team of volunteers, you will ensure this support is upheld to a high standard. You will be responsible for a variety of tasks to facilitate this, including recruitment and training of volunteers. Maintaining clear communication with internal teams and external stakeholders, you will ensure project coherence and impact, and promote awareness of the project and its impact within the community.

Please see attached job description for further information.