Jobs for the Housing and Homelessness sector

Do you want to work in a role where you can support people to rebuild their lives?

This is a fixed term contract ending 18 February 2027.

About the role

We are currently looking for a Custody and Probation HAWk worker to be based in a Prison Establishment and Probation Delivery Unit (PDU) to support The Probation Services objective in reducing reoffending.

In this role you will be assessing clients’ housing needs and take action to prevent homelessness by;

• Supporting clients to retain existing accommodation or to relinquish tenancies to avoid accruing rent arrears and debt.
• To support clients who will be homeless on release to access appropriate accommodation.
• Working alongside The Probation Service to achieve set interventions to prevent homelessness.
• Working as part of a larger team based across 10 prisons and multiple probation offices.
• The post requires the successful candidate to be in prison establishments 4 days a week in prison and 1 day a week at the PDU.

About you

We are looking for someone who has:

• Some experience of working with ex-offenders and people who are homeless/at risk of becoming homeless.
• The ability to work as part of a multi-disciplinary, multi-agency team within the prison and probation environment and to maintain effective relationships with external agencies.
• The ability to work flexibly in a changing and often challenging environment.
• The ability to work to agreed deadlines and targets.
• The ability to cope with clients with multiple needs, who may display challenging behavior.

How to apply 

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website. 

When you're ready to apply click the ‘Apply Now’ Button to start your online application form. 

Closing date: 10am on 15 April 2026

Interview and assessments on: TBC 

All of our prison-based roles will require enhanced security vetting for the successful candidate.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Do you want to work in a role where you can support people to rebuild their lives?

About the role

We are looking for a proactive and compassionate HoPE Worker to join our Homelessness Prevention Service in Kensington & Chelsea. This is a rewarding role where you will work directly with people at risk of rough sleeping to prevent homelessness and secure safe, sustainable accommodation.

In this role you will:

• Work closely with Housing Options teams to prevent rough sleeping.
• Carry out assessments and deliver housing‑focused casework.
• Support clients to retain their current accommodation or move into safe, affordable housing.
• Build relationships with landlords and develop opportunities within the private rented sector.
• Advocate for clients to ensure they access the support and services they need.
• Work collaboratively with partner agencies to achieve the best possible outcomes.
• Typical working hours are Mon-Fri 9am-5pm. 

 About you

We’re looking for someone who is person‑centred, motivated, and able to work in a fast‑paced environment. You will use strong assessment and problem‑solving skills to support clients to achieve housing outcomes.

You will bring:

• Experience delivering housing outcomes and working towards KPIs
• Strong case management skills and confidence working independently
• Understanding of homelessness, welfare benefits and housing options
• A trauma‑informed and empathetic approach to supporting clients

Above all, we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 15 April 2026                                                     

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Are you committed to making a meaningful difference in the lives of individuals experiencing homelessness in Kensington and Chelsea?

About the role

We are seeking a Floating Support Worker to join our Accommodation Service based at Kensington and Chelsea Town Hall. This service provides support to adults who are experiencing homelessness or are at risk of becoming homeless.

In this role, you will manage a caseload of clients, supporting them to sustain their tenancies and successfully settle into their new homes. You will work closely with individuals to help them access employment and education opportunities, and connect with appropriate services to address mental health needs, financial challenges, and substance or alcohol-related issues.

Working in this role, your key responsibilities will be to:

• To use a range of specialist assessment and personalised support planning tools to engage clients in the assessment and support planning process.
• To work with clients in producing person-centred support plans and ensuring that case reviews are carried out, support plans are implemented and adequate case records are maintained.
• To assess client risk and develop risk management strategies with the client and other relevant services.
• To work with a range of agencies to ensure all clients have access to relevant services including both statutory and non-statutory support.
• To provide specialist advice to clients on housing, health, welfare benefit claims and other issues as necessary.

About you

This role will suit people with: 

• An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself. 
• Experience of helping vulnerable people to identify personal goals and supporting them through a process of change. 
• Good interpersonal and listening skills, to establish effective working relationships with clients. 
• An enthusiasm to learn and work with clients with a holistic, person-centred approach. 

Above all we are looking for inspirational individuals who have a genuine desire to support people to transform their lives, and who will be committed to our Recovery Ethos.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on 15 April 2026

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

7.5 hours per week / £34,475 per annum, pro rata / permanent / working day to be discussed at interview.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

YMCA Community Counselling Dialogue offer free short-term face to face, group and online therapy for young people aged 11 - 18 who live or have a GP in West Sussex. We offer a range of talking therapies, group sessions for young people who are struggling with their mental health. We see young people in different locations in the community such as youth centres, children and family centres and our own buildings. Our online counselling takes place over an electronic therapy platform.

We are recruiting for a qualified counsellor to join our team of therapists as a Community Counsellor based in Littlehampton. You will be passionate about making a meaningful difference in the lives of children and young people.

Your contracted base will be our main office in central Hove, and you will deliver services in Littlehampton, West Sussex.

Key responsibilities

• Offer assessments to children and young people within the Tier 2 Counselling Service
• Manage a caseload of children and young people, delivering counselling within the West Sussex Dialogue service model
• Work with the project administrator and project manager to ensure high quality delivery of service
• Work systemically, e.g. liaise with and include parent/carers, educators, health professionals when appropriate and as agreed by the client
• Manage the tight time boundaries of the role and the often complex and varied workload
• To develop and co-facilitate groups for children and young people in the service
• Work at all times within the BACP Ethical Framework for the Counselling Professions and follow YMCA Dialogue safeguarding procedures and policies
• Maintain individual membership of the BACP and to become a Registered Member (or other professional body such as HCPC)

Qualifications, knowledge, and experience

• Experience of working as a Counsellor post-qualified at diploma, graduate or post graduate level or equivalent, including working with risk issues
• You will have a BACP Membership; BACP Registered or Accredited. Or other professional body e.g. HCP
• You will also have a sound understanding of child protection and vulnerable adult safeguarding issues, policies, and procedures
• An in depth understanding of counselling theory and practice and working to short-term models
• You will have proven experience in safeguarding children and young people, responding to, managing, and referring safeguarding issues
• You will be familiar with using creative therapeutic approaches, along with experience of working with children and young people aged 11-18 in community settings

Please note we are also recruiting for a School Counsellor in Bognor Regis, (7.5 hours per week – term-time only / £34,475 per annum, pro rata / permanent / working one day per week 8.30am-4.30pm - working day to be discussed at interview) and there is an opportunity to combine this Community Counsellor role to make a two-day role. If you are interested in both roles, please let us know in your application. 

CLOSING DATE: Wednesday 22 April 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

Job Title: Senior Customer Services Advisor
Area of operation: Resident Services
Salary: £38,022 per annum
Hours: 37.5 hours per week
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people.  We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.

About the role:

Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.

About you:

Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

Closing Date: 12pm on Monday 20th April
Interviews: Friday 24th April (in Lower Eashing)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.

National Programmes Administrator (Part Time)

Join Depaul UK to play a vital role in delivering life‑changing opportunities for young people, using your organisational talent and proactive mindset to help clients build brighter futures.

Location: Regional Office - North West

Salary: £10,747.20 pro-rata incl. MW (FTE - £26,868 incl. MW FTE) Per Annum

Closing Date: 19 April, 2026

Employment Type: Permanent

Hours per week: 15

About the Role

Join us as a National Programmes Administrator and help drive the smooth delivery of our Education, Training & Employment, Money Management and Client Involvement programmes. You’ll coordinate grants, placements, mentoring activities and digital learning resources, ensuring clients can access opportunities that build confidence and independence. With strong organisational skills and attention to detail, you’ll manage programme data, produce clear impact reports, maintain efficient systems and research external support agencies to strengthen our national directory.

Working closely with colleagues across the organisation, you’ll support client engagement activities, manage communications with professionalism and keep programme operations running seamlessly. This role is perfect for someone proactive, adaptable and collaborative—someone who thrives in a fast‑paced environment and is motivated by helping people make positive, lasting change.

Please note that this role is offer as a part time (15 hours per week) permanent basis. The appointed person will be based in our Manchester Office.

Key deliverables:

• Support with the administration of grants to clients

• Provide organisational and administrative support in the coordination of the volunteer mentoring, client placement project, client representative role, alumni role and other client involvement initiatives.

• Research and collate information pertaining to external agencies and services to support Depaul clients in their progression.

• Build and maintain strong partnerships/engagement within the Programmes Team

· Collate performance, value and impact information, and generate reports to evaluate and demonstrate the value of the programme delivery

· Support and promote client engagement activities to meaningfully engage clients and keep service colleagues aware of client involvement work.

• Produce regular reports, case studies detailing client engagement and participation with the programmes

• Manage and monitor inbox communications, responding promptly and professionally while providing detailed support, and proactively flagging any areas of uncertainty to the manager for guidance.

• Work collaboratively to identify and share relevant, interesting, and useful information for the monthly newsletter that benefits colleagues and staff.

Your Development

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of Depaul UK

• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.

General responsibilities

• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.

• Ensure that all Depaul UK policies and procedures are being adhered to, particularly those relating to Safeguarding, Health and Safety, Code of Practice, Confidentiality and Equality, Diversity and Inclusion

• Respect for the values and ethos of Depaul and its founding partners

What we are looking for from you (Person Specification)

When completing your application form please address all the points set out below. Try to provide clear examples in your supporting statement that clarify how and when you gained the experience or knowledge as well as your level of capability.

• Good organisational skills and attention to detail, as well as the ability to work in a fast paced environment and manage competing priorities, projects and deadlines

• Demonstrable ability to plan and coordinate activities

• Ability to identify and evaluate community-based information and national/local resources that support clients positive progression.

• Ability to use Word, Excel, data management systems and databases to a high standard

• Understanding of the importance of developing effective relationships both internally and with external partnership organisations

• Good verbal and written communicator and ability to work collaboratively and communicate across all levels of the organisation

• Able to demonstrate clear understanding of safeguarding requirements and procedures

• Able to work flexibly in line with the needs of the role

What You’ll Receive

• Tailored training and development

• Flexible working options where suitable

• 26 days annual leave, rising with service

• Family‑friendly leave policies

• Pension scheme with employer contributions up to 7%

• Employee Assistance Programme with 24/7 GP access

• Discounts across retail, travel, food, fitness and more

• Cash health plan for you and your family

• Death‑in‑service benefit

• Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

About the role

This role will be responsible for delivering an excellent recruitment experience for all candidates and supporting them through the vital first six months of their journey with Your Place. You will manage all recruitment systems, administration, and relationships with external recruiters, while delivering on improvement projects to ensure we provide the very best onboarding experience possible. In doing so, you’ll play a key role in shaping a culture of belonging from day one - helping new team members feel supported, connected, and set up to thrive - so we not only hire the right people, but retain them.

Salary: £30,205-£32,965 annual salary annual salary
Contract: Permanent
Hours: 37.5 hours
Location: Canning Town, London

Responsibilities

People Operations

• To keep all employment records up to date and ensure files are appropriately filed, in particular recruitment and onboarding and process any contract changes promptly.

Recruitment

• Create an interactive and clear recruitment process from advertising to hiring stage, working closely with the wider People team to develop and deliver an excellent recruitment and retention strategy

• To act as a first point of contact for all recruitment enquires and requests received externally or internally, ensuring that these are dealt with promptly and professionally.

• Work closely with hiring managers on recruitment campaigns including supporting on writing JDs, uploading adverts to the applicant tracking system and various job sites, and liaising with the Marketing & Communications team on placing job adverts on social media platforms.

• Spearhead active recruitment and ‘headhunting’, using tools like LinkedIn, taking responsibility for helping us find the very best talent

• Keep up-to-date records of all recruitment and monitor diversity of applicants and produce frequent reports on interest, candidate experience and diversity, in line with our EDI commitments.

• Shortlist applications for vacancies, where requested and organise all aspects of online and in-person interviews

• Work with hiring managers to develop the best possible interview and assessment tools to ensure we are hiring the right people for the right roles.

• Keep all new starter files up to date, in particular recruitment and onboarding.

• Develop and manage a group of ‘bank staff’ to cover short-term operations vacancies

Onboarding & Induction

• Take responsibility for the onboarding of new team members which will include pre-employment checks and all corresponding onboarding activities, offer e-mails, and liaising with line managers regarding induction plans and probations.

• Provide comprehensive in-person inductions for all new starters

• Carry out regular check-ins with new starters during their induction period, supporting them to settle in to their new role and helping them to tackle any challenges, via “stay” interviews and other formal and informal methods

• Working with line managers and new starters to ensure that all probation paperwork and activities (such as mandatory training) are completed on time.

• Reporting any trends or data to the wider People team and working with them to address any concerns, escalating issues to other members of the team as appropriate

• Offboarding: Conduct exit interviews with departing employees, tracking reasons for leaving to inform future recruitment and retention strategies.

Information Systems

• To maintain and accurately update the integrated payroll and employee self-service information system ensuring all new starter files are up to date, inputting information and any changes in a timely manner.

• To prepare the monthly payroll as requested using information stored on the system and ensuring supporting documents are in place for any system and contract changes, working with the People Manager as appropriate.

General

• Champion wellbeing and EDI within the organisation by promoting a positive environment and culture for team members to work in and thrive.

• Ensure that all duties and services provided are in accordance with policies and procedures.

• To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.

• To undertake such other duties within the competence of the post holder which may be required from time to time.

• We are a busy charity with a small People team. There will be times when you may be required to undertake additional tasks, duties and responsibilities within your capabilities.

About you

• Experience

  • Experience and interest in recruitment, onboarding of new starters and retention of employees

  • Experience in a wide range of administration activity in a People/HR function

  • Experience of providing administrative support in a fast-paced environment

  • Experience of using a range of systems and software applications

  Qualifications

  • Level 3 CIPD Certificate in People Practice (or equivalent) or willingness in obtaining this qualification while in post

  Skills & knowledge

  • An understanding of and commitment to Belonging, Equity, Diversity and Inclusion as it applies to a supportive service and in the workplace

  • Good administrative and organisational skills with excellent attention to detail and an ability to plan and prioritise effectively

  • Good communication skills (both written and verbal)

  • A working knowledge on a range of Microsoft Office packages, in particular Outlook, Word and Excel

  • An understanding of confidentiality and data protection

  Abilities

  • Excellent accuracy and attention to detail

  • Ability to develop good working relationships and rapport with internal/external stakeholders.

  • Ability to work as part of a team as well as being able to use own initiative

  • Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries

  • Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice

  • Ability to set up and work according to schedules

  Personal qualities

  • A focus on outstanding customer service excellence, high standards of attention to detail, quality, accuracy and responsiveness

  • Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks

  • Strong sense of responsibility and accountability

  • An understanding of and commitment to the values of Your Place

  • Willingness to occasionally work outside of normal office hours

  • Committed to continuing professional development

  Desirable

  • Qualification in Business Administration or Human Resources

  • An understanding or experience of using a people Information and payroll system

  • Some knowledge, experience or understanding of people management processes and best practice

Recruitment timeline:

Closing date: Wednesday, 8 April 2026

1st stage: shortlisted candidates will be invited to a brief pre-screen call on Friday 10 April 2026 which will last no more than 20 minutes

Final stage: In person interview with the Director of People and the People Manager on Wednesday 15 April 2026

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

This post is subject to an Enhanced DBS check and a right to work in the UK.

About the role:

Our Health Team has an exciting opportunity for a Specialist Health Lead to join us, working across our Lewisham hostels. This is a role where you’ll shape how health support is delivered day to day, making sure people experiencing homelessness can access the care they need and stay connected to it.

You’ll work directly with residents who are often facing complex and long-standing health needs, supporting them in a way that is consistent, person-centred and genuinely meaningful. From completing initial health screenings and building tailored support plans, to making referrals and encouraging engagement with services like dentistry, mental health and primary care, you’ll play a key role in helping people take steps towards better health and stability.

Alongside this, you’ll hold a caseload of clients requiring more intensive support, working with them to understand their health, manage conditions and attend appointments. You’ll build strong, trusting relationships that help people feel more confident engaging with services, while also working closely with colleagues and partners to create a more joined-up and accessible health offer. Grounded in a psychologically informed approach, this role is about more than access – it’s about helping people make lasting improvements to their health and wellbeing.

About you:

• You bring knowledge (or a strong willingness to learn) about common health needs and the barriers people experiencing homelessness face when accessing car
• You know how to build trust with clients who may feel wary of services, using approaches that genuinely engage and empowers
• You understand local health systems and can navigate them to connect clients with the right support at the right time
• You’re confident working both independently and as part of a team, with strong skills in support planning, record keeping and safeguarding
• You advocate confidently for clients and coordinate access to healthcare for people facing multiple disadvantage

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Wednesday 8th April at midnight

Interview date: Friday 17th April at our Head Office in Kings Cross

Please note suitable candidates will be invited to a second stage interview in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

About the role:

At Single Homeless Project, we believe everyone deserves access to the care they need to live well - and that’s where you come in. We’re offering an exciting new opportunity to shape how health support is delivered within our innovative Camden Housing First service. As Health Lead, you won’t just be part of a team - you’ll be pioneering a vital, human-centred approach to health within homelessness services. It’s a chance to make a deep and lasting impact, not only on individual lives but on how we work with health systems across the borough. 

This is a role for someone who wants to grow a meaningful career while helping others to rebuild their lives. You'll work directly with people who are often overlooked by traditional systems, taking the time to build trust, understand their needs and walk alongside them on their journey to better health. From completing health assessments and designing personal health support plans, to leading multidisciplinary meetings and opening doors to essential services - you'll be the link between individuals and the support they deserve. Your insight will also help us map local services, influence partnerships and drive forward more inclusive healthcare approaches. 

You’ll be part of a psychologically informed environment, where trauma-informed care and understanding complex needs are part of everyday practice. At SHP, we’re committed to developing our people - this role offers a strong foundation for a career with real purpose, backed by expert training, team support and opportunities to grow with us. 

About you:

• You bring knowledge (or a real willingness to learn) about common health issues and the barriers to care faced by people experiencing homelessness
• You know how to build trust and connect with clients who may feel wary of services, finding ways to engage that genuinely work for them
• You understand local health systems and services, and can navigate them confidently to open up the right support for clients
• You bring experience or awareness of working with survivors of domestic abuse, with a sensitive, informed and person-centred approach
• You’re confident working independently and as part of a team, with strong skills in support planning, safeguarding, record keeping, data and reporting, and advocating for clients facing multiple disadvantage

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Wednesday 8th April at midnight

Interview date: Thursday 16th April at our Head Office in Kings Cross

Please note suitable candidates will be invited to a second stage interview in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

About the role

In 2018 Bridges Outcomes Partnerships co-designed the Single Homelessness Prevention service with Brent Council following the Homelessness Reduction Act (2018). The service provides early intervention to prevent or relieve homelessness for single people who previously would not have received support, aiming to prevent the mental trauma associated with homelessness and stop individuals reaching crisis point.

Our services continue to evolve into models that combine homelessness prevention, refugee support, and family stability interventions to improve life chances for vulnerable people and reduce the long-term impacts of housing instability and child poverty.

The Referral & Assessment Officer is a key role within the London Partnership, it is the first point of contact for people who have experienced trauma or are struggling to find a home.  

As part of the role, you will be responsible for the following activities within this element of the service

· Receiving inbound referrals into the London central point of access, ensuing all data points are completed and case assessed to ensure referral to the right delivery partner/service.   

· Reviewing and processing referrals into the online referral portal, triaging to the most appropriate service for them.

· Ensure that referrals are triaged and allocated to a specialist organisation within the agreed timeframes

· Inputting and processing self-referrals into the SHPS case management system

· Identify, record and refer any immediate safeguarding concerns through the appropriate pathways

· Ensuring the case management system is maintained through timely and accurate record keeping

· Build strong, positive and collaborative relationships with relevant agencies to enable effective referral pathways into specialist services within the partnership and to external services

· Work closely with the Programme Manager to provide details on referral activity and outline any issues or opportunities which might need intervention.

· Ensure the service is accessible to all, recognising peoples’ differences, experiences, communication/language and accessibility needs

· Provide regular reporting to programme lead and commissioners.

About you

At BOP we value both lived and learnt experience, the following skills and experience areas can be discussed individually and should not deter you from applying for the role if you feel you meet the requirements due to your lived experience.

Skills & Experience

Essential

 · Have experience of or an understanding of trauma and best practice when working with vulnerable individuals.

· Have an empathetic, compassionate and non-judgemental approach with the ability to adapt, build rapport and enable trusting conversations with both vulnerable adults and professionals over the telephone and by email

· An understanding of risk and safety planning within the context of vulnerable adults and experience in applying practices and procedures

· Experience of record keeping within a case management system

· Excellent organisational and IT literacy skills

· Strong communication skills with a collaborative and flexible approach to work

· Willingness to continuously develop knowledge and skills through training

· Demonstrates understanding of the impact of structural inequalities (e.g., racism, ableism, homophobia, transphobia, classism, sexism) on experiences of domestic abuse and help-seeking.

· Understands intersectionality — how overlapping identities (e.g., ethnicity, gender, sexuality, disability, immigration status, age, faith) shape the risks, barriers, and needs of survivors

· Understanding of how language barriers, digital exclusion, or immigration status can affect access to support.

· The ability to work collaboratively within a team and wider Partnership as well as independently, and can organise workload and prioritise depending on the needs of the service

· Drive to be part of a positive change and have passion for supporting people who have experienced harm caused by domestic abuse

· Desire to support a unique impact-led programme with a passion to make a positive difference to people's lives

Desirable

· Additional spoken languages, particularly those spoken in Southern Asian communities

· Experience of working with a charity/third sector organisation

· Understanding of vulnerable adults and best approaches to build trusting relationships 

· Knowledge of working within services which take a person-centred approach.

Safeguarding Commitment: As part of Bridges, you will help create a safe, supportive, and empowering environment for everyone we interact with. We believe safeguarding is a shared responsibility, where all colleagues play an active role in promoting wellbeing, identifying safeguarding concerns, and working together to ensure these are addressed promptly and respectfully. This includes maintaining professional boundaries, reporting concerns promptly in line with organisational policies, and completing all required safeguarding training.  All colleagues must remain vigilant, model safe practices, and contribute to a culture where people are valued, listened to and where safety, dignity, and wellbeing are prioritised at all times.

Data Protection Commitment

As part of Bridges, you will play an important role in protecting the privacy, rights, and personal information of the people we support, our colleagues, and our partners. We expect all team members to handle data with care, respect, and confidentiality, following our organisational policies and the requirements of data protection legislation. This includes using information appropriately, storing and sharing it securely, and reporting any concerns or breaches promptly. You will be supported with training and guidance to help you contribute to a culture where trust, transparency, and responsible data practices are embedded in our services and decision making.

 What we will offer you

• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.

• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year

• We offer a Salary Sacrifice Pension Scheme with 5% Employer contribution

• We offer Life Insurance, Income Protection Insurance and wellbeing benefits & resources

• We also offer Private Medical Insurance on successful completion of your probation period

• You will be able to access Learning and development opportunities

Application process/next steps

Once you click on the link to apply you will be directed to Applied, the platform that manages all our applications. You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

NB We value authenticity are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.

If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. First round interviews are anticipated to take place w/c 20th April.

Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

GMBOP is a subsidiary of Bridges Outcomes Partnerships, a not-for-profit social enterprise established to develop and deliver outcomes-based contracts in partnership with public sector commissioners and impact-driven delivery organisations.

About GMBOP

Greater Manchester Better Outcomes Partnership (GMBOP) is a place-based partnership supporting people across Greater Manchester who are experiencing, or at risk of, housing insecurity and homelessness.

We bring together voluntary, community and public sector organisations to deliver joined-up, holistic and preventative support. Through our central hub and delivery partners, we ensure people can access the right support at the right time, without having to repeat their story.

Our work is grounded in a strengths-based and trauma-informed approach. We focus on people’s assets, aspirations and choices — not just the challenges they face. We are committed to working collaboratively, promoting dignity, and improving long-term outcomes for individuals and communities.

We believe that people with lived experience and people who reflect the communities we serve bring essential insight, skills and leadership. We actively welcome applications from individuals with these experiences and from groups currently under-represented in the housing and homelessness workforce.

Role Outline

The role will work on the Pathfinder project which works across Greater Manchester to prevent young people from becoming homeless. The purpose of this role is to increase access to high-quality private rented sector accommodation in order to improve opportunities for participants to secure suitable and sustainable housing.

You will work across Greater Manchester to build and maintain strong relationships with private landlords, improving access to accommodation for frontline delivery teams and the young people they work alongside. You will also work collaboratively with colleagues across GMBOP and related programmes, such as Kirklees Better Outcomes Partnership (KBOP), to share expertise, learning and best practice, helping to strengthen housing pathways and maximise impact across the wider partnership.

This role plays an important part in ensuring housing pathways are aligned with our strengths-based approach — supporting young people to move into accommodation that reflects their aspirations, promotes independence, and contributes to long-term stability.

What Will You Be Accountable For?

• Increasing the number and diversity of landlords engaged and wanting to work with the project

• Building positive, collaborative relationships with landlords to create seamless housing and support pathways

• Ensuring accommodation secured through the project meets appropriate housing standards

• Working in partnership with delivery teams so housing options reflect participants’ strengths, needs and goals

• Supporting delivery partners to understand private rented sector options available to participants

• Liaising with local authority private sector housing teams to strengthen partnership working

• Acting as a point of contact for staff accessing the GMBOP deposit or guarantor scheme

• Attending landlord networking events to promote the project and explain available incentives

• Maintaining ongoing, constructive communication with landlords during tenancies to support positive outcomes for both landlords and participants

• Contributing to marketing and promotional activity to widen the programme’s reach and impact

What Are We Looking For?

We are particularly interested in people who:

• Share our commitment to strengths-based, trauma-informed and person-centred ways of working

• Are motivated by preventing youth homelessness and improving long-term outcomes

• Build relationships based on trust, respect and collaboration

• Bring curiosity, creativity and a solution-focused mindset

We recognise that relevant experience can come from many different settings, including work, volunteering, community activity and lived experience.

Essential

• Commitment to strengths-based and trauma-informed practice

• Desire to contribute to an innovative, impact-led project

• Strong interpersonal skills and ability to build rapport with a wide range of stakeholders

• Ability to work independently and manage competing priorities

• Problem-solving and analytical thinking

• Ability to plan and organise your work effectively

• Accuracy and attention to detail

• Strong written and verbal communication skills

• Ability to work collaboratively within a partnership environment

• Adaptability and comfort working in a fast-paced setting

Desirable

• Experience of building and maintaining relationships with landlords and lettings agents in the private rented sector

• Understanding of homelessness prevention, youth services, housing insecurity or related systems

• Ability to travel across Greater Manchester to meet the requirements of the role

(We are open to discussing how travel requirements can be met.)

Safeguarding Commitment: As part of Bridges, you will help create a safe, supportive, and empowering environment for everyone we interact with. We believe safeguarding is a shared responsibility, where all colleagues play an active role in promoting wellbeing, identifying safeguarding concerns, and working together to ensure these are addressed promptly and respectfully. This includes maintaining professional boundaries, reporting concerns promptly in line with organisational policies, and completing all required safeguarding training.  All colleagues must remain vigilant, model safe practices, and contribute to a culture where people are valued, listened to and where safety, dignity, and wellbeing are prioritised at all times.

Data Protection Commitment

As part of Bridges, you will play an important role in protecting the privacy, rights, and personal information of the people we support, our colleagues, and our partners. We expect all team members to handle data with care, respect, and confidentiality, following our organisational policies and the requirements of data protection legislation. This includes using information appropriately, storing and sharing it securely, and reporting any concerns or breaches promptly. You will be supported with training and guidance to help you contribute to a culture where trust, transparency, and responsible data practices are embedded in our services and decision making.

What we will offer you

• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.

• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year

• We offer a Salary Sacrifice Pension Scheme

• We offer 4 x Life Insurance, Income Protection Insurance and wellbeing benefits & resources

• We also offer Private Medical Insurance on successful completion of your probation period

• You will be able to access Learning and development opportunities

Application process/next steps

When you click on the link to apply you will be directed to Applied, the platform that manages all our applications. You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

NB We value authenticity are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.

If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. First round interviews are anticipated to take place w/c 20th April.

Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

GMBOP is a subsidiary of Bridges Outcomes Partnerships, a not-for-profit social enterprise established to develop and deliver outcomes-based contracts in partnership with public sector commissioners and impact-driven delivery organisations.

About GMBOP

Greater Manchester Better Outcomes Partnership (GMBOP) is a place-based partnership supporting people across Greater Manchester who are experiencing, or at risk of, housing insecurity and homelessness.

We bring together voluntary, community and public sector organisations to deliver joined-up, holistic and preventative support. Through our central hub and delivery partners, we ensure people can access the right support at the right time, without having to repeat their story.

Our work is grounded in a strengths-based and trauma-informed approach. We focus on people’s assets, aspirations and choices — not just the challenges they face. We are committed to working collaboratively, promoting dignity, and improving long-term outcomes for individuals and communities.

We believe that people with lived experience and people who reflect the communities we serve bring essential insight, skills and leadership. We actively welcome applications from individuals with these experiences and from groups currently under-represented in the housing and homelessness workforce.

The Operational Lead plays a key role in ensuring the programme runs smoothly and delivers high-quality support for participants.

You will work closely with delivery partners to strengthen referral pathways, support effective programme delivery, and ensure learning and insights help the programme continually improve. You will also support the Programme Director in monitoring performance and achieving programme outcomes.

This is a collaborative role that involves building strong partnerships, using data and insight to inform decisions, and ensuring participants’ voices help shape how services are delivered.

Key Responsibilities

1. Referral, Engagement & Onboarding

• Oversee referral processes across delivery partners to ensure they are accessible, responsive and effective.

• Build and maintain positive relationships with referring agencies and stakeholders.

• Monitor referral pathways, identify challenges and work with partners to improve engagement and flow.

• Identify opportunities to widen referral routes and strengthen links with community organisations.

2. Operational Management & Service Improvement

• Provide operational guidance and support to delivery partners.

• Identify barriers to delivery and work collaboratively to develop practical solutions.

• Support a culture of continuous learning by sharing insights, good practice and emerging opportunities.

• Help embed co-production, ensuring participants’ voices and experiences shape programme design and delivery.

3. Stakeholder & Relationship Management

• Build strong working relationships with local authorities, delivery partners and community organisations.

• Represent the programme in external meetings, networks and partnership forums.

• Encourage collaboration across partners and promote shared learning and innovation.

4. Data, Impact Management & Reporting

• Support delivery teams to use case management and data systems effectively.

• Analyse and interpret programme data to monitor performance and inform decision-making.

• Work collaboratively with the programme analyst to develop clear and meaningful reporting for internal and external stakeholders, including commissioners and governance groups, helping to identify trends, insights and opportunities that strengthen service delivery and outcomes.

5. Quality Assurance & Compliance

• Support quality assurance processes such as case audits, observations and learning reviews.

• Promote high standards of data integrity and ensure data protection requirements are met.

• Work with delivery partners and commissioners to ensure outcomes are accurately recorded and evidenced.

6. External Relations & Community Asset Development

• Support the development of strong local networks and service pathways.

• Identify community assets and resources that can strengthen support for participants.

• Coordinate training, learning opportunities and shared development across delivery partners where needed.

Skills, Knowledge & Experience

We recognise that relevant skills and knowledge can come from many different routes, including employment, volunteering, community activity, education or lived experience.

We actively welcome applications from people whose backgrounds reflect the communities we work with.

Essential

We are particularly interested in people who can demonstrate:

• Commitment to person-centred, strengths-based and inclusive approaches

• Knowledge or understanding of housing insecurity, homelessness prevention, or the barriers people can face in accessing stable housing (this may come from professional experience, community involvement, or lived experience)

• Ability to build positive and collaborative relationships with a wide range of partners and stakeholders

• Strong communication skills, with the ability to present information clearly in writing and verbally

• Confidence working with information or data to monitor progress, identify trends and support improvement

• Ability to organise and prioritise work, managing multiple tasks in a dynamic environment

• A proactive and solution-focused mindset, with the ability to identify challenges and work with others to find practical solutions

• Experience contributing to the delivery or coordination of services, programmes or projects (this could come from a range of sectors including community, social impact, housing, youth, education or wellbeing)

 Desirable

It would be helpful, but not essential, if you also have:

• Experience supporting partnership working across multiple organisations

• Experience using case management or data systems

• Experience of quality assurance, programme performance monitoring, or service improvement

• Coaching, mentoring or facilitation skills

• Ability to travel within the programme geography if required (We are happy to discuss flexible ways this requirement can be met.)

If you feel you could bring valuable skills, insight or lived experience to this role but are unsure whether you meet every part of the criteria, we would still encourage you to apply.

Safeguarding Commitment: As part of Bridges, you will help create a safe, supportive, and empowering environment for everyone we interact with. We believe safeguarding is a shared responsibility, where all colleagues play an active role in promoting wellbeing, identifying safeguarding concerns, and working together to ensure these are addressed promptly and respectfully. This includes maintaining professional boundaries, reporting concerns promptly in line with organisational policies, and completing all required safeguarding training.  All colleagues must remain vigilant, model safe practices, and contribute to a culture where people are valued, listened to and where safety, dignity, and wellbeing are prioritised at all times.

Data Protection Commitment

As part of Bridges, you will play an important role in protecting the privacy, rights, and personal information of the people we support, our colleagues, and our partners. We expect all team members to handle data with care, respect, and confidentiality, following our organisational policies and the requirements of data protection legislation. This includes using information appropriately, storing and sharing it securely, and reporting any concerns or breaches promptly. You will be supported with training and guidance to help you contribute to a culture where trust, transparency, and responsible data practices are embedded in our services and decision making.

What we will offer you

• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.

• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year

• We offer a Salary Sacrifice Pension Scheme

• We offer 4 x Life Insurance, Income Protection Insurance and wellbeing benefits & resources

• We also offer Private Medical Insurance on successful completion of your probation period

• You will be able to access Learning and development opportunities

Application process/next steps

Please click on the link that will direct you to Applied where all our applications will be managed. You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

NB We value authenticity are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.

If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. First round interviews are anticipated to take place w/c 20th April.

Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.

About You:

Those who know you describe you as kind, understanding, and open-minded. You listen without judgement and treat everyone with dignity and respect.

In the workplace, you are recognised as reliable, approachable, and professional. You communicate clearly, remain calm under pressure, and are confident managing competing priorities. You have a natural ability to encourage, empower, and motivate others to make positive changes, even in challenging circumstances.

You are reflective and emotionally intelligent, with a strong desire to support individuals to achieve greater independence and wellbeing. Making a meaningful difference isn’t just important to you — it’s what drives you.

You may already have an understanding of the complex challenges faced by people who are vulnerable or at risk of exclusion. This experience could come from previous employment, volunteering, training, or your own lived experience, and you are keen to use this knowledge to support others.

If this sounds like you, we would love to hear from you and welcome you to join our dedicated and supportive team.

Main Purpose Of The Job:

We are seeking a dedicated and compassionate individual to join our team in a dual-role capacity, supporting two vital services run in partnership with Homeless Oxfordshire and Connection Support. The role covers both our Step Down provision—designed for individuals discharged from hospital under the Discharge to Assess model—and our service at Mawle Court, which provides temporary accommodation and support for people with complex needs, including those preparing for more independent living or in need of emergency provision. Working as part of a small, dynamic, and enthusiastic team, you will be responsible for delivering a safe and supportive environment across both services. You will lead on the case management of clients with complex needs, working collaboratively with partner agencies to develop and implement holistic, individualised support and move-on plans. This is a rewarding opportunity for someone passionate about making a tangible difference in the lives of vulnerable individuals, helping them on their journey towards stability and independence.

Main Areas of Responsibility:

• To proactively and dynamically assess, monitor, manage and respond to risk for individuals and in the service.

• To assess risk and suitability of referrals to the service and book new clients in.

• Ensure the effective delivery of high-quality care, support and housing management according to Homeless Oxfordshire policies and procedures.

• To work collaboratively with partner agencies to ensure the creation and delivery of holistic wrap around support and risk management plans for clients with complex needs as well as to ensure clients have access to appropriate healthcare as needed.

• To work collaboratively with clients to identify and work towards suitable move on.

• To work with other agencies to provide client centred support & risk management plans for clients with complex needs to identify work towards a suitable move on option within 6 weeks.

• To work alongside the Client Engagement Co-Ordinator to ensure clients have access to opportunities to be empowered, build their confidence and develop independent living skills; to facilitate groups and activities as part of this.

• To make and maintain Housing Benefit claims.

• Ensure that IT systems are updated as required clear, concise and up to date record keeping is maintained and ensure information is shared with the team and external agencies as required.

• To represent Homeless Oxfordshire at interagency meetings, as required.

• Manage challenging situations and report any safeguarding concerns without delay in line with procedures and to ensure the safety of yourself and others.

• Maintain positive relationships with all stakeholders.

• Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

• To be a supportive and effective part of the team, including contributing to the induction of new colleagues and work of the broader team.

• To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied with and promoted in carrying out duties of the post.

• Comply with Homeless Oxfordshire’s policies and procedures.

• To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

About You:

You are a reliable, compassionate and calm individual who is committed to supporting vulnerable people. You are able to work independently during night shifts while remaining a supportive member of the wider team.

You communicate well, build positive relationships with residents and colleagues, and handle challenging situations in a professional and respectful manner. You are organised, attentive to detail and comfortable completing records, handovers and routine checks.

Most importantly, you are motivated to create a safe, welcoming environment and to support residents in developing confidence and independent living skills.

Main Purpose Of The Job:

This role is responsible for delivering a safe and supportive service to all residents living at O’Hanlon House during the night. The post holder needs to work alongside the day and night teams to ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire Policies and Procedures.

Main Areas Of Responsibility:

• Ensure the effective delivery of high quality care, support and housing management according to Homeless Oxfordshire policies and procedures.

• To be a supportive and effective part of the team working as part of a rota including nights and weekends. Maintain positive relationships with clients, relatives, carers, professionals, commissioners, contractors and the local community.

• Maintain a safe, clean and welcoming environment.

• To support and encourage clients to care for themselves and develop independent living skills.

• To assess and manage risk for individuals and in the service, making use of emergency services as required.

• Report any safeguarding concerns without delay in line with the charity’s policies and procedures.

• Comply with the charity’s health and safety standards.

• Manage challenging situations in line with procedures and to ensure the safety of yourself and others.

• Actively ensure security of the building through regular checks and monitoring of CCTV system.

• To carry out designated cleaning and laundry duties (and any other housekeeping tasks).

• To participate in handovers at the beginning and end of shifts, ensuring that information is properly recorded and passed on where appropriate and relevant and in a timely fashion.

• Ensure that IT systems are updated as required and concise record keeping is completed promptly.

• Ensure clients are aware of and support them to maximise their opportunity to be involved in Client Participation.

• To participate in the induction of and support new team members.

• To undertake any other duties that can be reasonably required to meet the operational needs of Homeless Oxfordshire.

• To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this position.

• To ensure that Homeless Oxfordshire’s Equal Opportunities Policies are complied promoted in carrying out duties of the post.

About Us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

Open To: People wanting to work weekends. This role is a shift and rota'd role that includes weekends, bank holidays, early and late days.

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.