Jobs for the Housing and Homelessness sector

About the role:

As a Project Worker within our Westminster Mental Health Accommodation Services or Wandsworth Properties, you’ll play a vital role in helping people find stability, confidence and a way forward. These are roles rooted in relationships - offering consistency, belief and practical support to people navigating some of life’s most challenging moments. You’ll work alongside residents to create a sense of safety and possibility, supporting them to feel more in control of their lives and their choices.

Working within supported accommodation, you’ll support people to build everyday skills, strengthen wellbeing and reconnect with opportunities that matter to them - whether that’s housing, health, learning, work or community life. You’ll hold a small caseload, developing personalised support and safety plans shaped by each person’s goals, strengths and experiences. Collaboration sits at the heart of the role: with residents, colleagues and partner services, all working together to create meaningful and lasting progress.

This role is for someone who believes in people and is ready to show up with curiosity, compassion and purpose. You’ll join a reflective, supportive team that values initiative, learning and shared responsibility. If you want a role where your work has real impact, where relationships matter and where you can help people move beyond survival towards independence and hope, apply now and bring your tenacity, care and ambition with you.

About you:

• You take a person-centred approach to your work, building trust and working alongside people to shape support that reflects their goals and priorities.
• You’re confident managing a small caseload, using assessment and good judgement to understand needs, risks and progress over time.
• You communicate clearly and work well with others, building strong relationships with colleagues and partner services to achieve the best outcomes.
• You understand the importance of safety, boundaries and accountability, and work in line with health and safety requirements, policies and procedures.
• You’re organised, reflective and committed to learning - keeping accurate records, protecting confidentiality and contributing to service improvement.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info: 

Closing date: Sunday 17th May at midnight

Interview date: Wednesday 27th and Thursday 28th May online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Pro Bono Community is seeking a Training and Volunteer Coordinator to help us achieve greater access to justice.

Pro Bono Community is a registered charity that has developed specialised training programmes for students, trainees and lawyers covering the practical skills involved in delivering free legal advice and areas of social welfare law. In conjunction with the training, the charity arranges and manages volunteering placements at Law Centres and other advice agencies. The charity’s activities include a number of grant-funded projects which the coordinator will be heavily involved in.

We are looking for individuals to join our team who share our aims and mission and are driven to make them a reality.

About the role

Pro Bono Community is looking for a Training and Volunteer Coordinator to help us run programmes aimed at improving the amount and quality of access to justice by training law students and others and then placing them to work as volunteers at advice agencies.

The Training and Volunteer Coordinator will report to and work alongside the Director to undertake work supporting the charity’s activities with a focus on recruiting and training students and lawyers and then coordinating volunteering placements for them at Law Centres and advice agencies. The role also includes administrative work relating to a pioneering digital advice clinic the charity runs in conjunction with a Citizens Advice agency in London.

This is a full-time role with a salary of £31-35,000 depending on experience and the charity is seeking to appoint someone with knowledge of training and the legal/advice sectors and/or experience in a similar role. Occasional weekend work may be required. The role will involve working from home with some travel involved to London and elsewhere in support of the charity’s activities. The role includes annual leave of 25 days and a workplace pension scheme.

Responsibilities

Training and General Administration

· Producing and printing publicity and training materials

· Maintaining databases, content management systems, websites, social media and other tools

· Dealing with enquiries, including those made via the PBC mailbox and telephone line

· Organising the location and timetabling of training programmes

· Liaising with trainers and others to facilitate training

· Attending training programmes and assessments where necessary

· Keeping attendance records

· Monitoring development of the training content and facilitating discussions between stakeholders/authors

Volunteer coordination

· Arranging volunteer placements with advice agencies

· Designing and implementing rotas for volunteering

· Managing PBC’s online volunteer portal and volunteer activity logs

· Monitoring attendance and feedback

· Reacting to problems arising from attendance and other issues

· Dealing with volunteer enquiries

· Liaising with advice agencies on volunteers’ performance

· Dealing with enquiries from advice agencies

Monitoring and Evaluation

· Assisting advice agencies to evaluate volunteers’ impact through focus groups, surveys and other research tools

· Collating and analysing data

· Coordinating monitoring and evaluation reporting

· Designing and implementing monitoring and feedback tools

· Reviewing and revising monitoring and evaluation processes

Partnership management

· Working with the Director to:

o Develop and maintain productive relationships with Law Centres, advice agencies, universities, law firms and other stakeholders

o Identify and source partnership opportunities

o Explore new ways of working with partners 

Competencies

Essential

· Administrative experience in the legal, educational or voluntary sectors

· Excellent organisational and interpersonal skills

· Strong written and oral communication skills

· Attention to detail

· IT skills

· Ability to work well independently and as part of a team

· Very good internal and external stakeholder management skills

· Problem solving

· Ability to identify areas for improvement in processes and policies

· Ability to be flexible and assist with different aspects of the project as necessary

· Use of initiative

Desirable

· Legal background

· Knowledge of or experience in the free legal advice sector

· Knowledge of or experience in the training/HE sector

· Experience of working with volunteers

· Knowledge of digital training and communications tools

We are looking for an Anti Social Behaviour Officer to join our Housing Team in Bristol, to contribute to developing a safe and inclusive community for our customers.

In this busy role you'll work alongside your housing management colleagues to tackle all forms of hate crime, nuisance and anti-social behaviour.

You'll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors.

You'll make a big difference to people's lives within an experienced, supportive and supported team.

What you'll need:

* Ideally, you'll have previous experience of anti-social behaviour related housing management services or be able to demonstrate transferable skills and experience from a similar type of customer facing role.
* Experience of dealing with challenging behaviour and resolving conflict
* Strong communication skills with previous experience of working with customers in a demanding environment
* The ability to be self-motivated and highly organised
* Strong IT skills including MS Office
* The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

What you need to know:

This is a hybrid role where you'll work from the comfort of your own home, the Bristol office and out with our customers.

The role is permanent, and you'll be working full time.

A basic DBS check will be completed if you are successful.

You'll need a full UK driving licence and access to your own car, as the role involves visiting customers.

Interviews will be taking place on Thursday 21st May.

If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you

You can read the Job Description

Are you passionate about making a lasting difference to the lives of vulnerable adults and leading on the support of women in the service who have experienced VAWG?

About the role

Housing First is an innovative approach to supporting the most, excluded and hard to reach clients. It focuses on finding housing first; and then addressing the issues that have contributed to an individual’s homelessness.

The Housing First service aims to support hard to reach clients with complex needs; by sourcing independent tenancies and providing intensive support into long term accommodation. By adopting a flexible, creative and personalised approach, the service aims to support individuals to manage their tenancies in the community and rebuild their lives.

In the role of Housing First Worker you will work 9-5 hours Monday Friday; working with a person centred approach to support clients in their own homes as well as in the community.

• You will be responsible for managing a small caseload of clients day to day, delivering ongoing and intensive support to help people set up their home, with the overall goal of supporting them to sustain their tenancy and achieve individual goals and aspirations. 
• You will develop the skills to build and maintain effective relationships with local partner agencies to support clients throughout their recovery.
• You will be women's lead for the service, working with mostly female clients who have experienced VAWG.

About you

We are always on the lookout for passionate people to join us who can work with a proactive and flexible approach. If you have a genuine desire to support people to transform their live you don’t need to have direct experience to succeed in these roles. 

• If you have good communication skills, with the ability to network and build effective relationships with a variety of people, a good understanding of the complex issues faced by homeless people and the difficulties they experience in accessing services and an interest in developing skills and knowledge to support clients we encourage you to apply!
• We will provide support and supervision to help you work independently and comfortably as a lone worker to support clients and effectively manage your own caseload.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 15th May 2026

Interview and assessments on: 26th, 27th, 28th May 2026

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

​SUMMARY​

​Position Title: ​Head of Spacemaking and Operations

Level: Level 6

Pay: £40, 000 -46, 000 (FTE yearly)

Reports to: Director of Finance, HR and Operations

Location: Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 3 days’ work from our office (Mondays, Wednesdays and Thursdays)

Contract: Full time (40hrs/weekly), 2-year Fixed Term contract.

Start date: As soon as possible

Benefits: TAA laptop and phone, (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.)

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action.​​

Young people are often the catalysts for major social change, from the Student Non-violent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective.​

We want youth organising to be enshrined in the UK for generations to come, and for young people to have tangible political power to influence national policy. That’s why we have launched two national coalitions, one around climate, and the other around gender. Each will train organisations across the country to become youth organisers and work together to bring 100 young people together to identify the strategy and tactics needed to achieve change. These young leaders will organise others and work collectively to build a campaign which shakes the status quo.​

We are now looking for a Head of Spacemaking & Operations who believes in this vision and can ensure that TAA’s Liberation Centre is safe, fully operational, and intentionally designed as a welcoming, accessible, and inclusive environment. This role bridges operational delivery and spatial experience, ensuring that the Centre not only functions effectively behind the scenes, but also reflects TAA’s values in how people experience, move through, and use the space. You will combine operational oversight, facilities management, and space experience design, working across teams to ensure the Centre is safe, compliant, efficient, accessible and welcoming for staff, young people, and the wider community. 

Before you skim the job description, please remember you don’t have to tick all the boxes to apply. We all experience a bit of imposter syndrome, including staff here at The Advocacy Academy. If this role pulls you in and you believe you could make a meaningful difference, we encourage you to apply or reach out to us to discuss further. We are especially interested in people who bring lived experiences, perspectives, and ways of working.​​

​AREAS OF RESPONSIBILITY​​​

​1.You will become a key member of the Finance, HR & Operations Team, including but not limited to:

• Supporting the Director of Finance, HR and Operations in maintaining and improving operational systems and processes
•  Supporting the delivery of the Liberation Centre strategy, working across teams to ensure the Centre provides a functional, welcoming, inclusive, and safe environment for staff, young people, and the wider community
• Building relationships across departments, understanding their needs, and communicating operational updates to the Director
• Ensure escalations to the Director of Finance, HR and Operations are timely, well-prepared, clearly articulated, and supported by relevant information to enable effective decision-making. ​

2.​You will ensure that your responsibilities run like well-oiled machines by supporting TAA’s facilities, ensuring the Liberation Centre operates safely, efficiently, and in full compliance with relevant regulations by:

• Acting as the main operational liaison for the Liberation Centre, including council, building management, and external contractors
• Managing relationships with facilities providers, maintenance contractors, cleaners, and IT vendors
• Overseeing health & safety compliance, including staff training, evacuation procedures, drills, and statutory checks
• Supporting the development and implementation of risk assessments (fire, general, wellbeing, incidents, remote work, etc.)
• Ensuring procurement, supplies, and stock levels are managed effectively and responsibly
• Coordinating first aiders and fire marshals as required
• Ensuring operational cost-efficiency across facilities and space-related services​

3.You will help shape the Liberation Centre as a purposeful, accessible, and welcoming environment by:

• Supporting the ongoing development of the Liberation Centre as a safe, inclusive, and values-aligned space
• Leading on accessibility improvements across the physical environment, ensuring equitable access for disabled community members
• Shaping improvements to layout, usability, and overall experience of the space
• Ensuring the space reflects TAA’s values of care, inclusion, and liberation in its physical design and use
• Working with internal teams to understand spatial needs and translating them into practical and experience-led improvements
• Supporting a positive, caring, and community-centred environment across all users of the space​

4.You will support reliable and secure operational infrastructure by:

• Acting as liaison for IT and facilities providers
• Supporting setup, maintenance, and improvement of workplace systems and equipment
• Ensuring infrastructure supports accessibility, inclusion, and ease of use
• Identifying improvements to systems that enhance operational efficiency and user experience
• Supporting secure onboarding and offboarding of staff from a systems and access perspective

​5.You will act as a key connector between operations and delivery teams by:

• Work with the Working closely with programmes, Organising & Campaigns, community, and communications teams to ensure smooth operational delivery
• Supporting logistics for events, residentials, camps, and programmes, including venue sourcing, bookings, and on-site coordination
• Providing operational and administrative support for space usage, scheduling, and bookings
• Supporting onboarding and offboarding processes from a space, systems, and logistics perspective
• Supporting new staff inductions and ensuring new starters are equipped to use the space effectively
• Supporting internal communication of operational updates across teams​

6.You will support the Director in embedding safety, wellbeing, and care into how the space is used and experienced by:

• ​Ensuring health & safety processes are embedded and consistently followed
• Coordinating safety training and maintaining up-to-date knowledge of regulations
• Supporting a culture of shared responsibility for safety within the Liberation Centre
• Working with the community team to ensure safety practices are values-aligned 
• Supporting emergency preparedness and incident response processes
• FMaintaining a safe and functional environment by ensuring the space is kept clear, organised, and free from unnecessary clutter or hazards.​

7.Culture, values and wider strategy and mission. Provide senior functional leadership for Spacemaking and Operations, ensuring delivery of organisational strategy through effective planning, coordination, and implementation across your area. Contribute to shaping organisational priorities through insight, delivery experience, and cross-departmental collaboration. To include but not limited to:

• Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships
• Champion the organisation’s commitment to social and economic justice, ensuring this is embedded in the design and delivery of spacemaking and operational activity, and reflected in partnerships and ways of working within your remit.
• Act as a role model for organisational culture and values, setting expectations within your teams and supporting colleagues to apply these consistently in day-to-day practice.
• Work closely with leaders across the organisation to identify opportunities to improve organisational impact and efficiency, contributing operational insight to strategic planning and decision-making.
• Identify, assess and escalate risks related to operational delivery, organisational culture, and alignment with stated values and principles, ensuring timely mitigation within your area of responsibility.
• Lead and enable effective cross-departmental collaboration within your remit, ensuring teams are aligned, appropriately resourced, and working effectively towards shared organisational goals.
• Foster a culture of openness, care, accountability and continuous improvement within your area, contributing to wider organisational wellbeing practices.
• Take responsibility for your own ongoing leadership development, and actively support the development of others, building capability and leadership within the Spacemaking and Operations function.
• IEngage in organisational wellbeing practices by communicating needs appropriately, participating in feedback processes, and contributing constructively to living the TAA transformative culture​

8.Governance and Compliance

• Provide strategic leadership on governance and risk management within your portfolio, working in close partnership with the Finance, HR and Operations team.
• Lead and hold accountability for risk identification, analysis and mitigation, ensuring risks to strategic objectives are anticipated, escalated and managed effectively
• Maintain oversight of risk across your area, ensuring robust systems, controls and practices are in place and consistently applied
• Ensure strong organisational compliance with TAA policies and practices, taking responsibility for their effective implementation, continuous improvement and alignment with wider organisational standards
• ​You will support Programmes, Campaigns and Community Departments by ensuring that the operations, structures, processes, and practices align with and support TAA's campaigning and organising goals, activating new allies' goals, and community goals​

WHAT SUCCESS WILL LOOK ​

• The Liberation Centre runs smoothly, safely, and reliably day-to-day
• Staff and community members experience the space as welcoming, accessible, and well cared for
• Operational systems are efficient, compliant, and low-friction
• Space improvements are intentional, values-led, and responsive to user needs
• Teams can focus on delivery, supported by strong operational and spatial infrastructure​

A BIT ABOUT YOU​

• You are passionate about, and committed to, creating a more fair, just and equal world.
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You’ve got a deep understanding of, and a personal relationship with, issues of social justice. From racism to the housing crisis to climate justice, you’ll be aware of how systemic injustice operates in our society, clued-up and well-informed on the big issues of our time, and committed to changing them.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories.
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.​

​IDEAL SKILLS & EXPERIENCE​

• 3-5+ years’ experience in operations management, ideally including leadership responsibility for teams, workflows, or service delivery.
• Comfortable operating as the senior operational lead on site when required, maintaining full delivery responsibility and ensuring clear communication and escalation pathways.
• Demonstrated experience in facilities management and/or IT systems coordination, with an understanding of how operational infrastructure supports organisational effectiveness.
• Working knowledge of operational tools and systems (e.g. Microsoft Excel / Google Sheets, Canva, and similar platforms), with willingness to learn and adapt to new systems as needed.
• Experience supporting or developing operational processes, with an interest in improving efficiency, clarity, and user experience across systems and teams. 
• Proven ability Experience working with diverse audiences and stakeholders, with an understanding of access needs and inclusive practice to manage multiple workstreams simultaneously, prioritise effectively, and maintain delivery in a fast-paced environment.
• Experience designing and delivering spaces, services, or operations with a strong understanding of access needs, ensuring inclusive and equitable participation.

This is an outline of the responsibilities and duties of the Head of Spacemaking & Operations role, it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holder.​

HOW TO APPLY​

​Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).

• Tell us about a social justice issue that makes you angry and why it matters to you?
• Our Head of Spacemaking & Operations role entails working and building relationships with different stakeholders. Tell us about a time when you successfully cultivated a relationship with someone when working towards a shared goal - What did you do and what did you learn?
• Include anything else you would like us to know as we consider your candidacy for the​ Head of Spacemaking & Operations role.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.​

DATES​

• Closing Date: The deadline for applications 8th June 2026 by 10am.
• First Round of Interviews: will be scheduled for w/c 15th June 2026 (Dates are subject to change).
• Second Round of Interviews: will be scheduled for w/c 29th June 2026 (Dates are subject to change).

Please be aware that we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.​

A NOTE ON USING AI TOOLS IN YOUR APPLICATION​

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.​​

NOTHING ABOUT US WITHOUT US​

​We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.​

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.​

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims and would actively welcome applicants who would need this in order to do the job.​

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required.​

We welcome applications from people with convictions. Please disclose in your applications if you have any convictions, cautions, reprimand or final warnings that are not "protected" (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). We consider each person on their own merits, taking into account all the circumstances.

​

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in Crisis Skylight Birmingham or Newcastle, with home working in line with Crisis Hybrid Working Policy

Contract: Full time

Salary: £45,379 per annum

About the role

Up for a challenge? Excited about Corporate new business and experienced at building impactful philanthropy networks? Join us at Crisis as our Fundraising Manager (England) where we're looking for an experienced high-value fundraiser who specialises in winning and delivering regional corporate partnerships and philanthropy.  

We are at the start of an exciting new journey to grow high value income in our nations and regions. You will have a great role within a motivated team and have the opportunity to build your fundraising strategy: You will have the autonomy to develop your own high value network, prospects and income pipeline: You will collaborate with our wonderful Skylight teams across England to develop and deliver compelling and bold cases for support.

If you have a great track record in identifying and securing regional corporate high value partnerships and donors and aren’t afraid of a challenge we would love to hear from you.

About you

· Dynamic, experienced, high-value fundraiser

· Specialist in identifying, delivering and winning regional corporate partnerships and philanthropy

· Experienced at identifying, pitching and successfully securing 5 and 6 figure partnerships

· Enjoy creating and delivering compelling Cases for Support

· Results-driven – we have ambitious plans as a charity and as a team

· Enjoy travel; you will be based at either Crisis Skylight Birmingham or Newcastle with regular travel as required. NB we have Skylight Centres in Birmingham, Newcastle, Merseyside, Oxford and London

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.  

As a member of the team, you will have access to a wide range of employee benefits including: 

· A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. 
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm 
• Wellbeing Leave to be used flexibly 
• And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 17 May at 23:59

Interview process: Competency-based interview

Interview date and location: Thursday 28 or Friday 29 May, Online Interview

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. 

For more information about our work please our website

Registered Charity Numbers: E&W1082947, SC040094 

​SUMMARY​

​Position Title: Head of Programmes (CMDP) Mat-Cover

Level: Level 6

Salary: £40, 000 - 46, 000 (FTE yearly) 

Reports to: Director of Programmes and Partnerships

Location: The Liberation centre Brixton, London (New office in Brixton)/ Remote working within the UK with at least 2 days’ work from our office (Pro rata for part time)

Contract: Fulltime (40hrs/weekly), fixed-term maternity cover contract for 1 year with potential for Part time (e.g., 32hrs/weekly) extension subject to funding.

Hours: TAA has flexible working hours, with some expected evenings (e.g. one 9pm finish once every two weeks) and weekends due to the nature of the role. All extra hours are reimbursed as Time off in Lieu (TOIL).

Start date: As soon as possible(potentially June with consideration for notice period)

Benefits:  TAA laptop (employee assistance and health cash package including staff supervision, counselling, dental, optical care and more.).​

The Advocacy Academy is an activist youth movement. We serve as the political home for grassroots youth organising and the catalyst for collective action. The lives of the young people we work alongside have been directly shaped by living in an unjust world, and we exist to turn their anger into action.

Young people are often the catalysts for major social change, from the Student Non-violent Coordinating Committee at the heart of the Civil Rights Movement, to the Soweto Uprising mobilising young people to resist the apartheid regime's education policies, to the Sunrise Movement redrawing the electoral map across America, and more recently encampments and protests across the world protesting the genocide in Palestine. How successfully they achieve real and lasting change depends on whether they are organised and whether they have the right strategy and tactics to be effective.​

We want youth organising to be enshrined in the UK for generations to come, and for young people to have tangible political power to influence national policy. That’s why we have launched two national coalitions, one around climate, and the other around gender. Each will train organisations across the country to become youth organisers and work together to bring 100 young people together to identify the strategy and tactics needed to achieve change. These young leaders will organise others and work collectively to build a campaign which shakes the status quo.​

We want youth organising to be enshrined in the UK for generations to come, and for young people to have tangible political power to influence national policy. That’s why we have launched two national coalitions, one around climate, and the other around gender. Each will train organisations across the country to become youth organisers, and work together to bring 100 young people together to identify the strategy and tactics needed to achieve change. These young leaders will organise others and work collectively to build a campaign which shakes the status quo.​

We are looking for a Head of Programmes who believes in this vision and is capable of building the leadership of young people that enables them to turn the resources they have into the power they need to make the change they want. It will be your job to help grow the Changemaker Development programme, train and organise Changemakers, create magic and spark the hope for something more! If this excites you, then please apply.

Before you skim the job description, please remember you don’t have to tick all the boxes for each role to apply. Charity experience is not a requirement! We all experience a bit of imposter syndrome, including the staff here at The Advocacy Academy. Let’s name it for what it is - a manifestation of the oppression many of us face on a day to day.​If this role pulls you and you believe you could make a difference, then apply anyway or reach out to us to discuss more!​​

​AREAS OF RESPONSIBILITY​​​

​1.You will be responsible for the Changemaker Development Programme (CMDP) including but limited to:

• Working with the Associate Director of Programmes and Associate Director of Partnerships to coordinate programmes planning and delivery timelines for CMDP.
• Managing cross programmatic projects to standardise processes and practices in the Programmes Department
• Designing and developing the recruitment process for Alumni to join the CMDP and create a targeted recruitment strategy to grow the Alumni Changemaker pool
• Managing the monitoring and evaluation of the programme including quantitative and qualitative data, and facilitate the process of ongoing learning being integrated into the programme
• Working with Programmes Leadership Team to coordinate and deliver a holistic safeguarding, wellbeing and pastoral care strategy across TAA’s work with young people
• Responsible for holding the CMDP budget and ensuring that it is managed and spent in accordance with TAA expenses procedure e.g. signing off expenses up to £1,000 expenditure and escalating to Director of Programmes and Partnerships for amounts exceeding this.

2.​You will be accountable for the learning design and delivery to include but not limited:

• Leading the design of the CMDP curriculum to agreed TAA standards engaging key stakeholders, e.g. alumni, programmes team, external partners 
• Supporting Alumni Changemakers to design, deliver and facilitate social justice workshops in line with established pedagogical approaches at TAA.
• Leading the development of learning journeys for Alumni Changemakers.
• Working during school holidays for camps, and in the evenings to accommodate school hours, which may include regular evening work and unsocial hours during programme delivery.​

3.You will be the port of call for the Changemakers and Community Organisers who will help run the programme, and a regular and trusted individual whom the young people know and can connect with. To include but not limited to:

• You will support the Changemakers in co-creating this space with young people in the community and helping them identify ways to bring participants along into the membership.
• You will be managing the Changemakers who are delivering the programme - and updating both the Community Director and Director of Programmes and Partnerships on their progress and development. 
• You will hold the budget for the programme - keeping track of expenses and thinking through ways to keep costs down. 
• You will ensure that you provide accurate and timely financial information to the budget lead for your work and to the Finance, HR & Operations team
• You will be responsible for holding relationships with Alumni Changemakers and holding the relational culture of the CMDP to ensure we have a brilliant atmosphere for learning, nurturing and growth for Alumni Changemakers, including but not limited to:
• Taking responsibility for the pastoral care of Alumni Changemakers on placement including building the pastoral care approach with the Programmes Leadership Team.
• Taking responsibility for building and nurturing key relationships with fellow social justice activists, organisers and educators in the sector who can support, challenge and inspire our Alumni Changemakers.
• Representing TAA at any applicable events, in the press and in activist circles 
• ​Building and nurturing relationships with alumni/members.​

4.You will be accountable for the learning design and development of the Leadership Development Framework. To include but not limited to:

• Designing and developing a cohesive, high-quality curriculum aligned to TAA’s strategic goals and organisational values
• Establishing and embedding a clear pedagogical approach that underpins all delivery and supports effective facilitation
• Creating structured learning journeys that support the progression and development of young people as leaders
• Developing and maintaining facilitator guides, resources and tools to ensure consistency and quality across delivery
• Working with staff and members to ensure curriculum and pedagogy are effectively understood and implemented
• Reviewing delivery, gathering feedback and insights from members, and iterating on the curriculum and approach to continuously improve quality and impact​

5.You will ensure that your programmatic activities are managed as well-oiled machines through pulling in the right people at the right time and ensuring that key milestones are met:

• Responsible for ensuring effective departmental administration including delegating key administrative tasks to relevant staff
• You will be working with the Director of Programme and Partnerships, Director of Community, the Safeguarding and Wellbeing Team and others to think about the safety, safeguarding, and wellbeing needs of the young people participating in the programme and beyond. 
  • You will ensure safeguarding and Health and Safety standards are met across the programmes team and other critical policies and practices within the organisation, working proactively with relevant leads to understand requirements and operationalise effectively
  • You will contribute towards risk management standards and ensure Health and Safety standards are met across programmatic and community team
  • You will be responsible for managing and overseeing a suite of behind-the-scenes systems, databases and resources which comply with UKGDPR, safeguarding and other legal requirements.
• You will be responsible for overseeing the logistics of the CMDP including the organisation and coordination of venues, food, travel, staff and risk assessments, individual care plans etc.
• Work closely with the development team to align work with fundraising targets and support them in identifying and securing appropriate fundraising opportunities
• You will be committed to learning, monitoring outcomes, and holding us accountable to ourselves, our communities, funders, allies and donors. This includes shaping thoughtful MEAL practices and developing systems that go beyond compliance, enabling genuine learning and innovation while respecting the integrity and privacy of the young people in the programme.​

6.Culture, values and wider strategy and mission. Provide senior accountability within your remit for ensuring the delivery of our strategic objectives by embedding our vision, mission, strategy, ideology and cultural values across your area and the wider organisation. Play a central role in shaping organisational direction and leading cross-departmental priorities and initiatives. To include but not limited to:

• Embodying and championing our commitment to social and economic justice, ensuring this is consistently reflected in organisational strategy, decision-making, delivery and partnerships
• Acting as a champion of organisational culture and values, setting the standard across teams and holding others to account in upholding these in practice
• Leading on identifying and driving opportunities that strengthen organisational impact, working closely with your senior leadership, including the Director of Finance, HR and Ops, and contributing to high-level strategic direction
• Holding ultimate responsibility for identifying, assessing and addressing risks to our integrity, authenticity and alignment with our ideology and culture, taking decisive and timely action within your area of responsibility
• Enabling and leading effective cross-departmental collaboration within your remit, ensuring teams are aligned, appropriately resourced and working cohesively towards shared goals
• Shaping and modelling a culture of openness, care and accountability, contributing to organisational wellbeing approaches and supporting leaders across the organisation to do the same
• Taking ownership of your continued leadership development, while also actively supporting the development of others and building leadership capacity within your area
• Taking responsibility for communicating your own wellbeing and needs and providing feedback on TAA wellbeing initiatives to your line manager, and contribute to living the TAA transformative culture​

7.Governance and Compliance

• Provide strategic leadership on governance and risk management within your portfolio, working in close partnership with the Finance, HR and Operations team.
• Lead and hold accountability for risk identification, analysis and mitigation, ensuring risks to strategic objectives are anticipated, escalated and managed effectively
• Maintain oversight of risk across your area, ensuring robust systems, controls and practices are in place and consistently applied
• Ensure strong organisational compliance with TAA policies and practices, taking responsibility for their effective implementation, continuous improvement and alignment with wider organisational standards
• You will support Campaigns and Community Departments by ensuring that the operations, structures, processes, and practices within CMDP and Open Access align with and support TAA's campaigning and organising goals, activating new allies' goals, and community goals​

A BIT ABOUT YOU​

• You are passionate about, and committed to, creating a more fair, just and equal world.
• You believe in the potential of young people to challenge the status quo and are dedicated to helping them become more powerful citizens.
• You’ve got a deep understanding of, and a personal relationship with, issues of social justice. From racism to the housing crisis to climate justice, you’ll be aware of how systemic injustice operates in our society, clued-up and well-informed on the big issues of our time and committed to changing them.
• You’ll be comfortable managing a “to-do” list of competing priorities and balancing your workload to meet competing deadlines.
• You’re a sensitive and thoughtful relationship-builder who is interested in building a network of relationships to support the Advocacy Academy’s work. You’re a great listener, and remember people’s names, faces, and stories.
• You’re a confident written and verbal communicator, who is comfortable with tailoring communication to reach a diverse range of audiences and stakeholders.
• You’re proactive, organised, and eager to learn, whether that’s chatting with potential funders, researching new opportunities or collaborating with teammates.​

​IDEAL SKILLS & EXPERIENCE​

• At least 5 years of experience in programmes delivery on issues of social justice working with young people and/or 
• At least 5 years of experience in supporting others to grow in confidence and capability to develop and deliver organising or campaign efforts, including leading and managing groups such as mentors, interns and young people
• Detail oriented
• Strong written and verbal communication skills
• Experience in identifying challenges within programmes and using insight, feedback and data to iterate and continuously improve delivery
• Detail oriented
• Strong written and verbal communication skills
• Experience working with different audiences or types of stakeholders 
• Strong project management and experience working collaboratively across teams both in person and online
• Excellent organisational skills with confidence managing multiple tasks at the same time/ balancing multiple priorities to meet deadlines
• Experience with our existing systems e.g., Gmail/ Google Doc/ Google Sheets/ Canva/ Slack
• Confidence working in a fast-paced environment

This is an outline of the responsibilities and duties of the Head of Programmes role; it is not intended as an exhaustive list and may change from time to time to meet the changing needs of the Liberation Centre and our young people. Any changes will be made in consultation with the post holder.

HOW TO APPLY​

Candidates will be asked to provide a CV and a Cover Letter OR a supporting video application addressing the following questions (no more than 1000 words or 10 minutes for all questions).​

• ​Tell us about a social justice issue that makes you angry and why it matters to you?
• ​Our Head of Programmes will train Changemakers (young people) to become confident leaders and organisers. Tell us about a training programme you were part of, what it achieved, what it didn’t, your role in that effort and any reflections you have about being part of it?
• ​Our Head of Programmes will support people to act on their developing political interests. Tell us about a time when you helped someone learn and develop their capacity to make change in the world?
• ​Include anything else you would like us to know as we consider your candidacy for the Head of Programmes role.

In addition, please also provide information on your notice period and your availability for interview. You may also attach any other content that would be relevant for us to have in order to showcase interest and experience. The content can come in any form of media, including but not limited to - a mind map of ideas, a timeline or portfolio of your work, life or experiences; a recording; a Powerpoint or other form of presentation; a song, article, poem or other writing samples.​

DATES​

• Closing Date: The deadline for applications 25th May 2026 by 10am.
• Task: If shortlisted you may be required to complete a brief facilitation activity with young people around organising or campaigns.
• First Round of Interviews: will be scheduled for 29th May 2026 (Dates are subject to change).
• Second Round of Interviews: will be scheduled for w/c 08 June 2026 (Dates are subject to change).​

Please be aware that we will be interviewing as we receive applications. The application date might be brought forward if we find the right person.​

ONLINE OPEN HOUSE​

We will not be hosting an online open house for this role.  However, if you have any questions about the role or are interested in hearing more about what The Advocacy Academy is about we are happy to do 15-20mins exploratory phone call. Contact us on the email indicated on the JD to indicate your interest for this.​

A NOTE ON USING AI TOOLS IN YOUR APPLICATION​

We understand that AI tools like ChatGPT can be helpful when preparing an application, and you’re welcome to use them as a support. However, we’re most interested in hearing directly from you. Please ensure your application reflects your own voice, experiences, and perspective.

We value the unique insights, lived experiences, and ways of thinking that each candidate brings. These are what help us understand who you are and what you would bring to the role, and they are an important part of how we assess applications.

If you require any adjustments or support during the application process, please don’t hesitate to let us know. we’re committed to making our recruitment process as accessible and inclusive as possible.​​

NOTHING ABOUT US WITHOUT US​

​We aim to be representative of the community we are working with. We encourage applications from people of colour, those who identify as LGBTQIA, working class as well as disabled people, those living with mental health conditions, refugees and migrants. We welcome people from all identities who are made to feel marginalised.​

We’re not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Let us know if we can do anything to make the application or interview process more accessible. If you are invited to interview, we will at that point ask you for any accessibility requirements or preferences.

As an employer we make all reasonable adjustments to support employees in their work if they are disabled or have a health condition. We support the Access to Work scheme which could provide you with financial support to get the help you need to do all tasks successfully. We are happy to facilitate Access to Work assessments and reclaims and would actively welcome applicants who would need this in order to do the job.​​

All staff who work on our programme must have, prior to starting work, a returned satisfactory enhanced Disclosure and Barring Service (DBS) dated no earlier than 1st January 2021. The Advocacy Academy will assist the application for, and pay for the processing of, a new DBS for staff members where required.​

We welcome applications from people with convictions. Please disclose in your applications if you have any convictions, cautions, reprimand or final warnings that are not "protected" (as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). We consider each person on their own merits, taking into account all the circumstances.

​

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our St John's Wood shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Hampstead Heath shop on a three month, fixed term contract. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

 Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Who We Are

The 999 Club has stood on the corner of Deptford Broadway for more than 30 years, working with and supporting the local community. Our focus now is on people who are street homeless, rough sleeping or unhoused and those who have no recourse to public funds.

The Gateway is open five days a week and provides a welcoming, safe and friendly space where our members can spend time away from their usual situation and sort out practicalities like getting laundry done, taking a shower, charging their phone and having something to eat.

The Team

Exactly as it says on the tin, the Essential Services Team was set up to deliver essential services and we’re really excited to be restructuring the team. Whilst our Intervention Team works with members to figure out their next steps around housing etc. the Essential Services Team work to make sure that everything is in place we all get to spend time in clean, safe, friendly surroundings.

Working alongside an amazing team of volunteers the Essential Services Team provide it all, hospitality to housekeeping and everything in between.  From welcoming members at reception to helping out with laundry, to making sure the place is clean and comfortable and well maintained, that we have enough of everything, that all the admin is taken care of and and that there’s something nutritious for lunch, the Essential Services Team are at the centre of everything we do – effectively, they are the engine that keeps the 999 Club running.

Who We’re Looking For

We’re looking for people who like people, who care about doing a good job and want to be part of a dynamic team, creating the best environment and providing the best service possible. We want team members with common sense, who are assertive, compassionate, have a sense of humour, a flair for hospitality and a no- nonsense, positive attitude looking to make a difference in their community.

This vacancy provides a development opportunity so we are inviting applications from people who already volunteer with us or have done so in the past.

Good to Know

Based mostly in the Gateway, a busy and occasionally unpredictable environment

May involve dealing with distressed individuals or managing challenging behaviours

Regular contact with people who may be experiencing crisis or hardship.

The hours are 08:45am – 3:30pm, Monday to Friday

Benefits Include

· 27 days annual leave (plus Bank Holidays), increasing each year to a maximum of 30 days 

· 3% pension contribution on qualifying earnings

· Employee Assistance Programme 

· Cycle to work scheme 

· The opportunity to be part of a truly amazing team doing truly amazing work

Interviews will be held, in person, on site on Tuesday 09th June 2026

As Service Manager, you will lead Visiting Housing Support services in South West Edinburgh. 

You’ll lead a team of eight staff and support people who are homeless, at risk of homelessness or in unsuitable accommodation. The support will focus on empowering people to sustain their tenancies and live well in stable housing. 

You’ll be managed by the Head of Services and work within a peer group of 7 other managers across the organisation. This service is delivered in partnership with Right There and you’ll work with colleagues across the partnership, sharing a responsibility to develop and embed our partnership approach. 

Overview 

This service is commissioned by City of Edinburgh Council and is in year 2 of a 10 year contract. Your team will support 300-400 people each year through phone support, direct meetings in people’s homes, running drop in sessions and visiting shared houses and other temporary accommodation. Your team will help people understand how to bid for housing; help them access benefits; signpost services to help them with additional concerns including mental health support; and, when the time comes, your team will support them to set up their tenancy in a sustainable way. 

Responsibilities 

Your responsibilities are in four parts: 

• Leading a team 
• Delivering the service 
• Partnership working 
• Upholding the values and culture

Leading a team 

You will lead and line manage a team of eight practitioners and administrative support creating a high-performing, values-led culture where staff feel motivated, supported, and clear in their roles.

• You will take a lead role in the recruitment, onboarding and induction of new staff, ensuring they are equipped and confident from the outset.
• You will provide constructive feedback in real time as well as supporting staff through performance conversations, annual appraisals, and coaching. And, you’ll build a resilient team that can manage complexity, deliver high-quality support, and respond appropriately to safeguarding and risk. 
• You will recommend and organise training for your team and for individuals. 
• You will be a conduit for organisational wide information, ensuing staff feel supported and understand the bigger picture
• Hold registration / You will maintain required professional registration in line with SSSC requirements.
• You will participate in the on-call rota, responding to incidents and providing out-of-hours guidance and decision-making 

Delivering the service 

You are responsible for all aspects of service delivery, from referral to sign off and everything in between. 

• You will generate referrals and oversee the referrals we receive, ensuring they are appropriate for our service and allocated on the basis of need and capacity. Through regular case reviews and audits, you will ensure practice is trauma informed and focused on outcomes. 
• You will lead on compliance and reporting, using internal and external systems to track performance and report on contractual requirements. You will use our case management system In-Form to ensure accurate, up-to-date recording that clearly evidences support, progress, and outcomes.
• You will manage a budget for expenses, training and project costs.
• You will ensure compliance with Care Inspectorate and SSSC standards, maintaining strong casework quality, accurate recording, and effective reporting across the service. 
• You will be the lead on safeguarding and managing risk, supporting staff to manage complex situations safely, with appropriate escalation and shared responsibility. 
• You will use data and learning to strengthen performance, drive improvements, and embed a consistent, high-quality approach across the service. 
• You will identify funding opportunities and support the development of funding applications 

Partnership working 

Partnership working is key to the success of this role and this service. You’ll play a key role in developing partnerships and continuously improving the service—working closely service providers in the local area, the local authority and other stakeholder to strengthen collaboration, identify opportunities to provide support, and drive better outcomes for the people facing homelessness. 

The key partnership however, is the relationship with Right There.

Four Square work with Right There to deliver visiting housing support in the West of the city. Right There are the lead partner and provide the service in the North West, while Four Square operate in the South West. We share some resources and benefit from the support and guidance of a Locality manager based in Right There. This is year two of a ten-year partnership and you will work with colleagues in Four Square and Right There to enhance the partnership and reap the benefits of cross organisation working. 

Three of your team are employed by Right There and you’ll work to ensure seamless management of these staff. You’ll also lead and participate in joint training as well as reporting performance into the partnership. 
 

Upholding our values and culture 

Our values are the essence of what we do. As well as delivering a service, as a leader, you are expected to use our values to elevate the service you manage. This means that you demonstrate ambition, empowerment, integrity and respect in all that you do. And, that you use these values to ensure the service is innovating, responsive and truly has an impact on people experiencing homelessness.

Alongside our values, Four Square promotes a culture based on trust, leadership and curiosity. It’s important that, as a leader, you role model these behaviours, including: 

• Trust – starting from the belief that everyone has good intentions 
• Leadership – supporting everyone to lead by what they say and do 
• Curiosity – encouraging everyone to be interested in what we do and why 

Shared accountabilities 

Alongside other managers, you will: 

• Ensure compliance with legislation and standards
• Contribute to organisational performance and reporting
• Support organisational learning and improvement
• Be visible, accessible, and engaged across services 

Person Specification  

Skills, Values and Attributes 

• Ambitious for people experiencing homelessness; empowers better futures
• Values-led leader who motivates, challenges and supports staff
• Confident managing complexity, risk and safeguarding
• Committed to high standards, quality and continuous improvement
• Acts with integrity and respect
• Builds strong relationships with people, staff and partners
• Clear communicator who gives direction and holds accountability
• Organised and able to prioritise competing demands
• Confident decision-maker in complex, high-risk and multi-agency contexts
• Strong coordination skills across systems, deadlines and priorities
• Understanding of homelessness

Qualifications and Experience 

• SVQ Level 4 (or working towards), or SVQ Level 3 meeting SSSC requirements
• Membership of the Protection of Vulnerable Groups (PVG) scheme.
• Relevant qualification in Housing, Social Care or related field (desirable)
• Experience managing or supervising staff, including performance conversations
• Experience supporting people with homelessness or complex needs
• Strong knowledge of risk, safeguarding and trauma-informed practice
• Confident using case management/reporting systems (e.g. In-Form, ECCO)
• Experience of multi-agency and partnership working
• Experience overseeing complex casework
• Experience in service development and inspection readiness

On-Call Requirements 

• Will participate in an on-call rota covering one week in four and annual leave cover when required, including evenings, weekends and occasional overnight cover
• Able to respond to incidents, provide guidance and make decisions in a timely manner while on-call
• Flexible and responsive to the needs of the service

The person will: 

• Attend and participate in Monthly reflective practice groups.
• Attend, prepare for Quality Assurance Meeting
• Attend Quarterly Care Inspectorate service self-Assessment Meetings 
• Facilitate Monthly meetings with staff teams, recording meeting minutes and uploading documentation. 

Download the job pack to find out more about the role.

Key Dates:

• Closing date: 15.05.2026 
• Shortlisting complete: 20.05.2026 
• Interview invites issued:21.05.2026 
• Interview dates: Tuesday 26.05.26 and Wednesday 27.05.26 

22.5 hours per week / permanent / £26,755 per annum pro rata / requirement of at least one evening per week - working pattern to be discussed at interview.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Our Youth Voice and Engagement team specialise in youth participation and digital co-production. They have an organisation-wide strategic remit to develop and embed an inclusive and accessible youth voice and leadership programme. The team is also responsible for the delivery of our digital e-wellbeing service and the development of other digital platforms to meet the needs of the children and young people we support.

We are recruiting for a Youth Voice and Engagement Co-ordinator to help us bring youth participation to life across East Sussex. As part of our Youth Engagement Team, you’ll lead the delivery of our Youth Voice Action Plan, working directly with young people in supported accommodation, therapeutic services, and youth advice settings in West Sussex. You’ll collaborate with frontline staff to embed meaningful engagement practices and ensure young people’s voices are heard, valued, and acted upon.

Your contracted base will be Eastbourne Foyer, and the role will be delivered on-site within residents' houses across our Housing Services in East Sussex.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

Qualifications, knowledge, and experience

We are recruiting a Youth Voice and Engagement Co-ordinator, who has experience in youth engagement, co-production, or participation work. The successful applicant will have strong facilitation and communication skills and a proactive, organised, and collaborative approach. You will also have the ability to build trust with young people and staff alike and knowledge of trauma-informed and psychologically informed approaches.

CLOSING DATE: Sunday 24 May 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

22.5 hours per week / permanent / £26,755 per annum, pro rata / requirement of at least one evening per week - working pattern to be discussed at interview.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Our Youth Voice and Engagement team specialise in youth participation and digital co-production. They have an organisation-wide strategic remit to develop and embed an inclusive and accessible youth voice and leadership programme. The team is also responsible for the delivery of our digital e-wellbeing service and the development of other digital platforms to meet the needs of the children and young people we support.

We are recruiting for a Youth Voice and Engagement Co-ordinator to help us bring youth participation to life across West Sussex. As part of our Youth Engagement Team, you’ll lead the delivery of our Youth Voice Action Plan, working directly with young people in supported accommodation, therapeutic services, and youth advice settings in West Sussex. You’ll collaborate with frontline staff to embed meaningful engagement practices and ensure young people’s voices are heard, valued, and acted upon.

Your contracted base will be Horsham Y Centre, and the role will be delivered on-site within residents' houses across our Housing Services in West Sussex.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

Qualifications, knowledge, and experience

We are recruiting a Youth Voice and Engagement Co-ordinator, who has experience in youth engagement, co-production, or participation work. The successful applicant will have strong facilitation and communication skills and a proactive, organised, and collaborative approach. You will also have the ability to build trust with young people and staff alike and knowledge of trauma-informed and psychologically informed approaches.

CLOSING DATE: Sunday 24 May 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

37 hours per week / fixed term until 31 March 2027 / Working pattern Monday - Wednesday 0930-1730, Thursday 1100-1900, Friday 0900-1630 (to be confirmed)

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Youth Advice Centre (YAC) offers information, support and guidance to young people (13-25) and their families in Brighton and Hove. The YAC team offer expertise on a wide range of topics including housing, wellbeing and family relationships. We provide a safe and friendly environment where everyone is made to feel welcome.

We are on the lookout for a new specialist housing advisor to join the YAC team. Based in the heart of Brighton, you will support young people to understand their housing options, make referrals on their behalf, and advocate when needed to ensure young people get the support they need. You will be based within the advice centre and form part of the team who deliver drop-in clinics and appointments. As well as providing one to one work, this role will also focus on prevention and early intervention through the delivery of workshops in schools, colleges and other youth settings.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

Experience in a housing or advice setting is desirable; however, this is not essential as we will provide a full induction and training package. The ideal candidate will have the ability to engage with young people, hear their voice and co-produce their support plans looking at their holistic needs, be able to professionally challenge decisions advocate on their behalf, work with professional networks to provide support, identify safeguarding concerns and risk, and hold strong professional boundaries at all times.

CLOSING DATE: Sunday 17 May 2026 at midnight, if we find the right candidate sooner than expected, we may close the advert early - so early applications are strongly encouraged.

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.