Jobs for the Housing and Homelessness sector

Employee Relations Advisor

�� Location: Aldgate, London (Hybrid Working)
�� Contract: 12 Months FTC
�� Salary: £42,000
�� Closing Date: 24TH March 2026
�� Interviews: w/c 30th March 2026

Centrepoint, the UK’s leading youth homelessness charity, is looking for an Employee Relations Advisor to join our People team.

This role will report into the HR Manager and focuses exclusively on Employee Relations casework, supporting managers across the organisation to handle complex people matters confidently and fairly.

About Centrepoint

Centrepoint works with vulnerable young people across the UK, providing accommodation, health support and life skills to help them move into education, employment and independent living.

Each year we support over 16,000 young people, helping them build brighter futures. Our ambition is to end youth homelessness by 2037.

Behind the services we provide is a dedicated workforce committed to making a difference. Our People team plays a key role in supporting colleagues across the organisation so they can continue delivering life-changing work for young people.

About the role

This is an exciting opportunity for an experienced HR professional who enjoys working in Employee Relations and supporting managers through complex people challenges.

Reporting to the HR Manager, you will manage a varied ER caseload end-to-end, including disciplinary, grievance, sickness absence and performance management cases. You will provide clear, pragmatic advice to managers across the organisation while ensuring our policies and employment law obligations are applied consistently.

This role is not a developmental or step-up advisory role. We are looking for someone who is confident managing ER cases independently and who can take ownership of cases from initial advice through to resolution.

Alongside casework, you will also help identify trends from ER data and support initiatives that improve colleague experience and strengthen people management capability across Centrepoint.

What you’ll be doing

• Managing a full Employee Relations caseload, including disciplinary, grievance, absence and performance matters

• Leading ER cases end-to-end, including investigations and formal processes

• Providing professional, timely and practical advice to managers

• Supporting managers to develop confidence in people management

• Maintaining accurate case records and ER trackers

• Reviewing ER trends and identifying opportunities for improvement

• Working collaboratively with the wider People team to deliver a joined-up HR service

• Supporting ER-related training, projects and continuous improvement initiatives

About you

We are looking for someone who brings strong Employee Relations experience and the confidence to support managers through challenging situations.

You will be comfortable managing a busy ER caseload, working with competing priorities and navigating complex issues while maintaining professionalism and empathy.

You will also be someone who builds strong relationships and is confident offering clear advice and constructive challenge when needed.

What we’re looking for

• Experience managing Employee Relations cases independently

• Strong knowledge of UK employment law and HR best practice

• Proven ability to manage complex ER casework from start to finish

• Confidence advising and influencing managers at different levels

• Excellent written and verbal communication skills

• Ability to manage a high volume caseload while maintaining attention to detail

• CIPD Level 3 qualification (or equivalent HR experience) desirable

Hybrid working

Centrepoint operates a hybrid working model, with colleagues expected to spend a minimum of 50% of their working week in the office. For most full-time roles this equates to five days across a two-week period.

This role will be based in our Aldgate, London office.

Using AI in applications

We recognise that some candidates may use AI tools to support their applications. While this is acceptable, we encourage applicants to ensure their responses reflect their own experience, skills and motivations for the role.

Why join Centrepoint?

Working at Centrepoint means being part of an organisation that is committed to creating real change for young people.

In return for your work, you’ll receive a competitive salary and a range of benefits including:

• 25 days annual leave, rising to 27 days

• Healthcare cash plan

• Private medical insurance

• Income protection

• Employer pension contributions of 5%

• Cycle to Work scheme

• Interest-free travel loan

We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences.

If you’re an experienced HR professional looking to use your Employee Relations expertise in an organisation making a real difference, we’d love to hear from you.

Apply now to join Centrepoint as our next Employee Relations Advisor.

Product Marketing Coordinator

This role is critical in ensuring Dot Dot Dot’s property offer meets market demand, business needs, and our social mission.

You will manage key parts of the property product lifecycle - from defining value propositions and preparing properties for launch, through to marketing, viewings, and quality control. Working closely with Marketing and Services teams, you’ll help ensure our properties are well‑positioned, well‑presented, and successfully filled.

This is a varied, hands‑on role combining strategic thinking with operational delivery, and desk‑based work with regular visits to properties. You’ll be supported in role by our senior marketing coordinator and head of marketing and business development.

The fundamentals of the role

Marketing and sales enablement

• Develop property messaging, value propositions, and supporting materials.
• Ensure each property has strong visual assets, including photography, video, and written content.
• Create and maintain property information sheets for internal and external use.
• Coordinate property‑related communications, including Mailchimp viewing emails and location‑based social media content.
• Work with the Marketing team to deliver campaigns, promotions, and go‑to‑market activity.

Viewings organisation and coordination

• Plan, schedule, and continuously improve the property viewings process.
• Supervise and support a small team of property viewing assistants (PVAs), including training, quality oversight, and timesheet approval.
• Ensure PVAs have accurate, up‑to‑date product information, sales guidance, and customer engagement support.
• Occasionally attend viewings to assess quality and gather feedback.

Go-to-market planning and execution

• Visit properties to understand condition, local context, and customer appeal.
• Support property launch planning, including pricing, audience targeting, and marketing tactics.
• Coordinate with Marketing to implement campaigns that attract high‑quality guardians.
• Track and report on the performance of property launches and viewings.
• Work cross‑functionally to ensure alignment between product, marketing, and service standards.

Product vision and positioning

• Support the definition and development of clear, compelling property value propositions.
• Ensure property products align with business objectives, customer needs, and market trends.
• Work with Marketing and Services to connect operational quality with external positioning.

Market and customer insight

• Research market needs, pricing, locations, and competitor activity.
• Develop and refine guardian personas to support effective targeting and communication.
• Share insights across the business to inform marketing, sales, and product decisions.
• Handle applicant information responsibly, ensuring personal data is recorded, stored and shared in line with GDPR requirements and Dot Dot Dot’s data protection policies.

Product lifecycle management

• Liaise with Services during property setup to ensure standards and product features are embedded from the outset.
• Oversee the property journey from setup through launch and occupation.
• Ensure properties are ready for viewings and occupancy through clear coordination and communication.

About you

You’re likely to be able to demonstrate experience of, or aptitude for, much of the following:

• Interest in our mission and values as an organisation.
• Confidence in and enthusiasm for meeting people, with good interpersonal skills and a friendly, professional manner.
• Resourceful and proactive approach - the product marketing coordinator will experience new places, people and challenges and the ability to find practical solutions or seek out advice is critical.
• Organisation and good attention to detail - someone who prepares in advance for tasks and ensures that every detail is properly addressed.
• Ability to prioritise workload and efficiently manage diary in order to achieve results and meet deadlines.
• Responsibility and trustworthiness - able to take responsibility for the safety and security of people and buildings.
• Ability to translate operational detail into clear, compelling customer‑facing messaging.

You’ll have the opportunity to deepen your skills in:

• IT literacy - you should be willing to learn how to use our CRM, Salesforce, as well as Slack, Google Workspace and other digital platforms.
• Public speaking - learn how to confidently communicate our mission, values and standards internally.
• Professional development and self-awareness, supported by access to training such as customer service, brand and behavioural tools.
• Understanding property guardianship, including how it works in practice, how to explain it clearly, and how to respond to common questions or queries from applicants.

Salary: £26,227.50 per annum

Location: Preston Furniture Shop

Contract: Permanent

Hours: Full time, 35 per week

Closing date: Tuesday the 24th of March at 11:30pm

This role is being advertised as a Shop Manager but on appointment your job title will be Furniture Shop Manager.

We’re looking for confident and influential people who want to be at the heart of their local community looking for an opportunity to have control of creative merchandising within managing a Shelter shop. Do you have experience of managing a team whilst also empowering and motivating individuals? If so, then this could be the role for you at our Preston Furniture shop.

About you

You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.

Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.

You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our Employability Service in Haringey.

Sounds great, what will I be doing?

We are seeking a dedicated and adaptable professional to manage a caseload of up to 20 clients, supporting individuals with mental health conditions into meaningful employment using the IPS model. The ideal candidate will work closely with clinical teams, contribute to multi-disciplinary care planning, and build strong relationships with employers to tailor job opportunities. Strong organisational and communication skills are essential for managing referrals, job retention support, and compliance with NHS and Hestia protocols. The role also requires accurate KPI tracking, benefit guidance, and flexibility to work across various settings. A commitment to professional development, collaboration, and client-centred outcomes is key.​

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Someone who is a self starter and comfortable with a lone working environment, you will have strong empathy skills and an eye for detail. You should have experience of supporting people in a job search and have made an impact on this. To succeed you would need to have worked in a target environment and used to meeting and exceeding targets.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are recruiting a part-time, multilingual counsellor to provide high-quality, trauma-informed therapeutic support to young people experiencing, or at risk of, homelessness, with a particular focus on refugees and people seeking asylum. This includes delivering one to one counselling, group therapy, and therapeutic workshops within a busy day centre setting.

You will be passionate about providing culturally competent therapy with a strong understanding of the mental health needs of marginalised communities, particularly refugees and people seeking asylum. You will have fluency in one or more languages commonly spoken by refugee communities, which is essential to this role.

You will be confident working with complex trauma, comfortable in a dynamic, community-based environment, and committed to creating accessible and affirming therapeutic spaces for young people who may have experienced significant barriers to support.

Key details: 

• Contract type and hours: The role is part-time. The post holder will be required to work 21 hours across three 3 days per week. The exact working pattern will be determined following interview. Some work over the Christmas period will be required.

• Salary: The starting salary for role is: £31,200.00 (pro-rata).

The Domestic Abuse Service Manager is responsible for the operational delivery of the Domestic Abuse Emergency, Safe & Supported Accommodation, to providing safe, trauma-informed, survivor-led accommodation and support to victims of domestic abuse including children.

The Domestic Abuse Service Manager will lead a team, ensuring high-quality, person-centred support, safe housing management, and compliance with contractual, safeguarding, and regulatory requirements. The role will work closely with external partners to ensure victims are supported to remain safe, recover, and move towards longer-term housing stability.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Community Engagement Practitioner to play a pivotal role in our Enfield VCS service.

Sounds great, what will I be doing?

You will work as part of a multidisciplinary NHS team alongside clinicians, social workers, and community partners to support adults with moderate to severe mental illness. Holding a caseload of service users, you will act as their key contact, contributing to care planning, monitoring progress, and supporting safe discharge using the RiO clinical records system. Together with service users, you will develop person-centred recovery plans focused on social goals and community integration, building strong therapeutic relationships through trauma-informed and strength-based approaches. You will help individuals access local resources, attend appointments, and engage in wellbeing activities, peer support, and psychoeducational groups. Collaboration is central to the role, as you will liaise with statutory and voluntary organisations, attend clinical meetings and community events, and advocate for recovery-focused, jargon-free communication. You will ensure accurate documentation, uphold safeguarding and health & safety standards, and actively participate in supervision, training, and professional development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

We are looking for someone with NVQ Level 4 in Care (or equivalent) or at least two years' experience in a mental health setting. You will bring a strong understanding of mental health issues, recovery, and co-production principles, alongside experience of working collaboratively with professionals, services, and communities. Knowledge of care planning, risk assessment, recovery tools, and the Mental Health Act is essential, as are excellent communication, relationship-building, and group facilitation skills. You should be confident using IT systems, resilient and adaptable, able to work independently or as part of a team, and committed to person-centred, trauma-informed practice.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in London office, E1, with the team meeting in person to collaborate once per week. There is also the expectation of travel as required (usually 2-4 times per month) across London (and potentially) the UK to meet with donors. Homeworking options in line with our Crisis Hybrid Working Policy.

About the role
Crisis is in the first year of our new strategy, and philanthropy is critical to achieving our organisational goals, especially the £20m Housing Supply campaign, an ambitious initiative at the heart of our strategy to deliver genuinely affordable homes and end homelessness for good.

You would use your proven ability to build strong relationships and secure four- to five-figure gifts to manage a dynamic portfolio of major donors and prospects, applying your understanding of moves management and the major donor solicitation cycle to engage, inspire, and retain support. Confident in working with high-profile individuals, you would use your excellent communication and influencing skills to deliver compelling cases for support, represent Crisis with professionalism, and create meaningful donor experiences.

Proactive and creative in your approach, you would work collaboratively across teams, integrate digital techniques to enhance engagement, and measure success against KPIs and targets. Above all, your work would be driven by a deep commitment to Crisis’ purpose and values, equity, inclusion, and the belief that together we can end homelessness for good.

About you

We are looking for an ambitious and relationship-led fundraiser who is passionate about making a tangible difference and inspired by Crisis’ mission to end homelessness. The ideal candidate will have a strong understanding of moves management and the major donor solicitation cycle, using these principles to strategically cultivate, solicit, and steward high-value supporters. With a proven track record of securing four- and five-figure gifts, you will be confident in engaging and influencing high-value and high-profile individuals, understanding their motivations and inspiring their confidence in Crisis’ work. You will combine excellent communication and influencing skills with creativity and independence, managing a dynamic portfolio of donors while working collaboratively across teams to deliver outstanding supporter experiences. Highly organised, results-driven, and innovative in your approach, you will be motivated by achieving targets and growing income. Above all, you will share Crisis’ deep commitment to equality, inclusion, and social justice, and be driven by the belief that homelessness can, and must, be ended.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 15 March 2026 at 23:59

Interview date, location and process: The interview process will be two stages. For the first-round interview you will be asked to prepare a short task in advance which can be presented verbally, this will be followed by a competency-based interview. This will be on either Monday 23 or Tuesday 24 March via Microsoft Teams. The second-round interview format and location TBC but will happen promptly.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Accommodation Support Worker(Future Roots 2 Project) 
Salary Banding: £28,050 per annum with potential to progress through salary band.  Plus additional payment for overnight shifts on occasion.  (£85 per night shift required / £50 per on call shift)
Contract: Permanent 
Hours: Full Time, 37 Hours Per Week 
Location:Hatfield, Hertfordshire, but will include travel across hertfordshire and cover of future roots 1 in WGC when required  - Candidates must have a full driving license and use of own vehicle for business purposes

Herts Young Homeless is an independent charity and has been supporting vulnerable young people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to young people in need of support.

Future Roots Supported accommodation is located in Welwyn Garden City. We are looking fo a Supported Accommodation Worker who will support the 5 Housemates to learn the skills they require to live independently, whilst ensuring the accommodation is a safe and homely environment to live in. The role will require a reasonable degree of flexibility, to respond to the needs of the house. This may include changes to working patterns or additional ‘sleep in’ nights’’ paid at an additional rate.’’support.

How will you make a difference? 

You will be creating and establishing a considerate, proactive and empowering environment where those living in the home take responsibility for themselves and their journey towards independent living. You will help co-ordinate and deliver a solution focused training package, that encourages the young person to take responsibility for all areas of their lives and promote healthy, successful outcomes. You will support them to achieve a successful move on in their life and  you will be instrumental in ensuring that those living in the house accept and abide by the house rules. 

The young people we support are amazing, inspiring and courageous. The challenges they face can test even the most resilient and they often lack the support needed to see them through difficult times; leaving them stressed, anxious and overwhelmed. We are looking for those who have the passion, patience and empathy to support our young people to overcome barriers and move forward in their lives, encouraging and enabling them to achieve and succeed.

What can we offer you?

• A supportive, knowledgeble team and organistion 
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays) (increase with service up to max of 28 days) 
• An additional annual leave day on your Birthday
• Holiday Purchase Scheme
• Access to Blue Light discount card 
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• BHSF & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme

What will you be doing? 

• Manage a varied caseload with differing timescales and deadlines.
• Be involved in the screening and interview process of potential new Housemates.
• Build a professional and trusting relationship with the young people to enable to them to engage with the support and improve their situation and prospects.
• Provide 1-1 and group support and opportunities to learn identified life skills for independent living, using a range of tools and skills, including hyh’s training package. This work will include support around:
• Understanding their rights and responsibilities in relation to accommodation.
• Understanding how their choices and behaviour impacts their situation.
• Providing advice and support around wellbeing and health.
• Provide guidance and assistance in achieving further education, obtaining an apprenticeship, voluntary and paid employment.
• Financial support around areas such a rent, budgeting and income.
• Practical Life skills
• Provide advice and assistance with any other support needs that arise, referring and liaise with other agencies
• Providing group sessions on relevant topics.
• To address breaches of house rules and unacceptable behaviour, including issuing verbal and written warnings to young people in line with hyh policies and procedures.
  • To identify any risk factors and ensure appropriate measures are in place
  • Report any safeguarding concerns to your line-manager and refer as appropriate.
  • Provide additional ‘sleep in nights’ as and when required.
• To work collaboratively with the other Accommodation Worker/hyh staff to ensure consistent, high-quality support is provided to all Housemates.
• Ensure all service administration tasks are completed to a high standard and in a timely manner.
• To promote and facilitate Youth Engagement across the service.
• Engage effectively in multi-agency working, developing collaborative relationships and partnerships with relevant staff in a range of agencies to broker and co-ordinate support for young people.
• Ensure all service administration tasks are completed to a high standard and in a timely manner.
• After probationary period has been completed, take part in the on-call rota.

What can you bring to the team?

• Candidates Must have a full clean driving license and use of own vehicle for business purposes
• Able to demonstrate an understanding of the problems facing homeless young people.
• Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive
• Excellent understanding of confidentially with strict professional boundaries and personal integrity
• Excellent planning, organisational & time management skills
• An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable) 
• Have a flexible working approach to the needs of the service users.

Full JD available..If you are passionate, conscientious and take pride in doing a job well and making a difference, then we would love to hear from you!

Application and Interview Process 

To apply please go to our website and click the link to apply.  We require a covering letter or Video showcasing your skills and experience relevant to the role along with you CV.  Please ensure you upload these to our recruitment portal.

Closing Date 16th March 2026.  Recruitment morning will be held on 31st March 2026 and if successful there will be a personal interview stage held on a date to be confirmed.    If you need any reasoable adjustments throughout the interview and application process please contact us and we will endeavour to support your needs.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.

Introduction

The National House Project (NHP) supports Local Authorities to work with young people to give them the knowledge, skills and confidence to live connected and fulfilling lives. By developing a community of support, completing the House Project Programme and being able to make their house a home young people can look forward to a positive future.

This is an exciting time to join NHP and we are seeking a skilled and experienced professional who can support our vision to ensure that young people leaving care live connected and fulfilling lives.

Purpose of the Role 

Reporting to the Director of Partnerships, this exciting new role offers the opportunity to support NHP's internal expertise on Housing; ensure we have strong partnerships with Housing Providers and grow the offers of housing from Housing Providers across the UK, to support our growth as a charity. Essentially with more housing we can establish more Local House Projects (LHPs) and expand those that already exist, and in turn support more young people.

Working closely with senior leadership team (CEO, Director of Practice and Director of Partnerships), this role will lead on developing our first Housing Strategy and ensure we have the internal knowledge, expertise and capacity to grow our housing partnerships.

Key Responsibilities 

General 

• Lead the development and implementation of NHP’s Housing Partnership Strategy in collaboration with the Senior Leadership Team ensuring aligned with organisational priorities and growth of NHP. 

• Build, develop and sustain a strong pipeline of housing partners across all NHP locations- at both a local and national level. Maintain effective relationships with existing providers whilst identifying new business and strategic housing opportunities to grow supply. 

• Work closely with local authorities (and LHPs) to understand regional housing supply, demand and challenges- with a view to informing the Housing Partnership Strategy. 

• Develop and maintain a database of partnerships with Housing Providers, and opportunities for growth  

• Represent NHP at regional and national Housing Forums, conferences and events 

• Support Local House Projects to negotiate property offers and advocate for care-experienced young people and the NHP approach 

• Coordinate the Housing Community of Practice with one of the Practice Leads 

• Work with the Director of Partnerships to secure tangible opportunities to deliver Social Value opportunities- including collaborations and strategic opportunities.

• Support LAs to maximise the accommodation offer to care leavers through Section 106 agreements and their responsibility to Public Value in all commissioned services 

• Deliver ‘horizon scanning’ briefings to the NHP team so they are up to date with housing policy, progress and challenges to inform their work and practice 

Communications and Collaboration 

• Develop case studies and share best practice/our approach across the Housing Sector 

• Work closely with the Business Support Administrator and Admin Team to create and share communications about housing 

• Support the preparation of housing partnership updates, impact stories, and social media content. 

• Contribute to internal communications about partnership successes and learning. 

• Support the rest of the NHP team from time to time, as required.

You will be based at the NHP office in Crewe for a minimum of 2 days per week, but you will be expected to travel and attend meetings across the country on a regular basis.

For detailed information see full Job Description and Person Specification attached.

Benefits 

• 31 days annual leave plus bank holidays 

• 10% employer pension contribution 

• Enhanced maternity, paternity and adoption leave 

• Hybrid working option with at least two days a week in the office (Monday and Thursdays) 

• Quarterly team development days 

• Access to professional development and training 

• Access to psychological support via our external psychologists

Find out more

If you’re excited by the opportunity to build something transformative, we’d love to hear from you. 

You are invited to join the an online briefing about NHP and this role. 

When: Monday 16th March at 12.30pm 

Please register in advance for this meeting:

https://us06web.zoom.us/meeting/register/aN4PJMHCSH-GaIE_QAdW4A

After registering, you will receive a confirmation email with further information about how to join.

How to Apply

To apply, please submit your CV and cover letter via Charity Job detailing what skills, knowledge and experiences make you the best candidate for the role by 4pm Thursday 26th March.

We welcome applications from all backgrounds. If you require adjustments during the application or recruitment process, let us know. If you are care-experienced and meet all the essential requirements you will be guaranteed an interview.

We do not accept unsolicited CVs from recruitment agencies. 

Interviews

Shortlisted candidates will be invited to an in-person interview on Wednesday 8th April at the NHP Office in Crewe. 

Further details will be provided to shortlisted candidates. 

Safeguarding Statement 
NHP is committed to protecting the well-being of young people. All staff must adhere to our safeguarding policies. 

General Requirements: Right to work in the UK, two professional references, and a DBS check. 

37.5 hours per week / permanent / working onsite / this role operates on a seven-day rolling rota following a four-on, four-off shift pattern. Shifts will include evenings, weekends and bank holidays. Working hours are either 8pm to 7am or 9pm to 8am and are subject to ongoing review.

At YMCA DownsLink Group,is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

We are looking for a Housing Night Worker to join ourservices. In this role, you will help ensure the safety, security and wellbeing of our residents by providing a friendly and reassuring presence within the service at night. You will manage challenging situations calmly and professionally, while keeping essential administrative tasks and housekeeping duties running smoothly.

Our OLYP services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support workers, Night workers and additional Bank workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.

What you will be doing

This is more than a night shift role - it’s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop.

Main areas of responsibilities are:

Safety and security

• Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night.
• Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements.
• Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. 

Resident engagement

• Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills.
• Encourage residents to share their views and engage with available services and opportunities.
• Assist with evening groupwork sessions that promote learning, wellbeing and positive development.

Administration and housekeeping

• Complete essential admin tasks including data entry, case notes and record management.
• Carry out routine health and safety, compliance and room checks.
• Log maintenance issues to ensure the building remains safe and well maintained.

General

• Work collaboratively on a four-on, four-off rota, providing consistent, non-judgemental support overnight.
• Maintain a calm, professional approach and handle challenging situations effectively.
• Take part in ongoing training and reflective practice to support psychologically informed care.

This role involves lone working, so you will need to be confident in decision-making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.

If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for.

About You

A dynamic role for someone passionate, empathetic and committed to young people’s development.

Experience and knowledge

• Experience in a customer-facing role, staying calm and solutions-focused during challenging situations.
• An understanding of the needs and experiences of young people and adults at risk.
• Awareness of trauma and the ability to work in a strengths-based, compassionate way.
• Confidence in accurate record-keeping, including incident logs and health and safety checks.
• Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).

Skills and abilities

• Clear verbal and written communication, with accurate handovers for day-time colleagues.
• Strong interpersonal skills, able to build positive relationships.
• Comfortable lone-working, using initiative, and working as part of a team.
• Competent IT skills, including Microsoft 365 and basic system navigation (training provided).
• Ability to de-escalate situations and manage challenging behaviour calmly.
• You will bring an awareness of the challenges young people face and the ability to connect with them positively 

CLOSING DATE: Sunday 29 March 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.

About The Role

Reports to: The Clerk

Direct reports: Porters, Receptionist and Housekeepers

Place of work: The Hall (City of London)

You are required to live in (a one-bedroom apartment is provided on site for the Beadle and his/her partner/spouse).

Who We Are

Merchant Taylors’ Company is a membership organisation whose members share a passion for community, education and philanthropy. As a result, our activities span across London and the United Kingdom where members give their time and skills as well as donate to empower and progress charities, local organisations and schools. As a community body, we support our members by providing a rich atmosphere for them to grow and expand their horizons. To meet our ambitions, we provide an engaged and driven workplace for staff to reach their full potential.

Merchant Taylors’ Company began as a medieval organisation in 1327. Once linked to the tailoring industry, we are also a grand events venue with fascinating links to London’s history and civic life to this day. We blend together our unique history with an ambitious forward-looking plan to take us into many future centuries.

Our Vision

To be a flourishing Livery company that makes a lasting difference, improving lives through education and philanthropy.

How you add value:

The Beadle is a ceremonial position rooted in medieval history playing a key role as the outward face of the Company. You’ll support the Master, Wardens, and Clerk in the conduct of ceremonial occasions, including those away from the Hall. You’ll also be is responsible for coordinating all Health, Safety and Environmental activity. You’ll lead a team which prepares the Hall for events. You will be required to work adhoc outside of core hours.

You are expected to live on site at the Hall in a one bedroom flat. Our onsite flat is for the sole use of the Beadle and their partner.

Ceremonial

• Attend external events at venues including City Guildhall, Mansion House, and St Paul’s Cathedral
• Supervise all aspects of the management of the Company’s “Apprentices”, and the conduct of the Bindings and Admissions ceremonies in liaison with the Membership Officer and Communications Manager and maintain oversight of the publications offered to new Freemen or Apprentices
• Liaise as necessary with the office of the Chamberlain of the City, and especially on matters concerning Freemen and Apprentices and the obtaining of the Freedom of the City of London
• Oversee the maintenance of the Company’s Robes and Badges
• Act as an imposing and diplomatic Toastmaster when required
• Be fully conversant with the programme of all Company activities, both within and outside the Hall on a day-to-day basis to advise the Master and Clerk, and other members of the Company, keeping the Catering Company informed as appropriate for meal planning

Security

• Be the first responder for any alarms raised or security breaches at the Hall.
• Continually work alongside the Company Surveyor to ensure the safety of the Hall, its contents, employees, and visitors

Health & Safety

• Be the Health & Safety Emergency Co-ordinator, and fulfil all the responsibilities, including record keeping, working closely with the H&S Advisor on this
• Maintain and co ordinate the Training Matrix on the dashboard ensuring all training is up to date. Organise external trainers to the hall for the specialist training
• Complete accurate and timely accident/incident investigations reporting to the HSEC and the Company.
• Take full ownership of all risk assessments, ensuring they are completed, reviewed, and updated regularly, reporting any concerns to the Health, Safety Environment Committee
• Through close and regular personal inspection and monitoring, ensure the highest standards of Hall presentation, keeping a Defects Book and insisting on thorough hygiene and cleanliness throughout the Hall.
• Communicate any health and safety concerns to staff in a timely fashion, avoiding panic and provide clear instructions as and when needed
• Ensure that health and safety issues/concerns are dealt with swiftly
• Ensure H & S inductions are carried out for all new staff

External partners/affiliates

• Be familiar with City Police and Corporation officials on official matters
• Maintain regular contact with City churches prior to Company Church Services
• Liaise as necessary with the office of the Chamberlain of the City, and especially on matters concerning Freemen and Apprentices and the obtaining of the Freedom of the City of London
• Outside core operating / working hours
• Respond to the Fire and Security alarms
• Respond to the Digitrack fridge alarm system, notifying the Facilities Manager if a fault is identified and immediate action is needed.
• Facilitate weekend access for contractors undertaking planned maintenance works, liaising with the Company Surveyor on planned works
• Check heating system/s during period of excessive low temperatures
• Check the basement drainage for flooding during period of excessive rainfall

Team Management

• Responsible for the day-to-day management of your direct reports, which includes (and not limited to) wellbeing, recruitment, health and safety, regular feedback, quarterly check-ins and training.
• Hold regular team meetings and briefings to update the team on Company and Corporate events and all other relevant information.
• Ensure that team communication is open, two-way and always respectful
• Be a model example of the service delivery you expect from your team.
• Recommend and encourage measures for improving work procedures and team performance
• Take responsibility for training and development of your team
• Delegate, manage and distribute the workload amongst those you manage
• Make sure that your direct reports are always GDPR compliant

Other duties

• For Court members, be helpful in the coordination of the use of Court bedrooms, transport arrangements and the onward billing of the same
• Ensure correct layout of rooms for Court and Company Committee meetings, and for all Company Events involving ceremony
• Assist with inquiries from the public, liaising with the Events team, including arranging guided visits to the Hall
• Attend at, and report to staff meetings as appropriate
• Occasional evening presence at Company functions, and very occasional travel to schools and elsewhere in the UK.
• Undertake watering of plants during prolonged dry periods, including weekends.
• Purchase Merchandise and carry out annual stock audit

 The qualities you bring:

• Experienced in managing H&S 
• NEBOSH  - General certificate plus
• Minimum of 5 GCSEs including minimum grade C (or equivalent) in English and Mathematics
• IT proficient
• Have excellent interpersonal skills, with the ability to communicate with a variety of different people
• Be a good listener and relay information to other staff members in a concise and clear manner
• Have a willingness to continually learn new skills
• Have excellent leadership skills
• Able to remain calm in unprecedented situations

About us

The Merchant Taylors’ Company dates from 1327, when it was formed as a social and religious organisation for tailors and linen-armourers dedicated to St John the Baptist. Today, it is a flourishing Livery Company whose members are dedicated to education, fraternity, and philanthropy.

Members play active roles in philanthropy through volunteering their time, skills, and donations to empower charities local to the Company's key areas of work and support through governance and volunteering opportunities a number of affiliated schools across the United Kingdom as well as to exceptional individual students.

Fraternity and community are rooted in the Company’s ancient beginnings, when members worked together in order to take care of one another in poor health, old age and through unstable economic times.

About Merchant Taylors’ Boones Charity (MTBC)

MTBC is a charitable arm of the Merchant Taylors’ Company, with a vision to be a long term provider of high quality almshouses in the Borough of Lewisham that improves lives across the generations.

Almshouse dwellings for ‘low needs’ young people affected by homeless – this Youth Almshouses project is at the business planning phase, with the accommodation due to open in a few years’ time. The current proposal is that MTBC will build the accommodation and an experienced Partner Charity will manage it under a lease.

Independent living almshouse flats for people aged 57+ in financial need: Christopher Boone’s Court - MTBC has 34 flats in this luxurious new development, leased from One Housing Group. The remaining flats are owned by One Housing Group’s private tenants in the same age range.

About the role

Reports to: The Head of Philanthropy

Direct reports: None

Places of work: The Hall (Bank, London), Christopher Boone’s Court (South London).

Travel: Some travel may be required within Greater London in connection with various aspects of the role. Occasional travel may be required within the UK, primarily in connection with the Youth Almshouses project.

Key collaborative relationships within Merchant Taylors’: Youth Almshouses Project Group, Company Surveyor, Membership and Communications Team, Finance Team

Overview of role:

The postholder leads the development of policy on issues such as independent living and financial subsidy to make a positive difference to the lives of older people in financial hardship at our site in Lewisham. The postholder manages operations at that site, with an emphasis on efficient systems.

The postholder is part of the small team responsible for developing our project to house young people, being versatile about the tasks they undertake to bring this complex and exciting project to fruition.

The postholder is the lead staff member reporting to the Housing and Care Committee on the resident-related issues in our provision of almshouse accommodation. The post holder leads on fulfilling MTBC’s obligations to regulatory bodies such as the Charity Commission and Regulator of Social Housing.

Responsibilities and Duties

Youth Almshouses project: planning phase

[This phase has already started. There is a separate section of this Job Description relating to once construction has finished, estimated to be 2028]

Contributes to all aspects of the planning phase of the Youth Almshouses project and building relationships with key third parties. Non-exhaustive examples of milestones due in this phase for the project team to which this role belongs are:

o Agreeing appropriate business model and site design with the Partner Charity

o Conclusive professional advice on all aspects

o Concluding legal agreements with the Partner Charity

o Any regulatory issues concluded

o Planning permission granted

o Publicity

o Contracts in place with all parties relevant to construction

Management of the charity

• Presents information to assist decision-making, for example written reports and analysis of financial data for the trustees
• Manages MTBC’s affairs at Christopher Boone’s Court

Finance, Legal and Governance

• Leads on all financial matters affecting our residents at Christopher Boone’s Court.
• Completes annual returns to regulatory bodies
• Contributes to business continuity plan, review of relevant policies, preparation of MTBC’s annual report and accounts, budgeting cycle and monitoring performance against budget.
• Ensures that MTBC is up to date in complying with regulatory regimes of the Charity Commission, Regulator of Social Housing, the Housing Ombudsman and any other relevant regulatory bodies.

Data Protection

Promotes a ‘data protection by design’ approach to ensure that MTBC is compliant with data protection principles.

Policy, Development and Improvement

• Leads policy development on independent living, financial subsidy of residents, and any other relevant policy issues relating to residents of Christopher Boone’s Court or the planned youth accommodation.
• Keeps up to date with regulatory changes and best practice learning relevant to almshouse charities which are Registered Providers of Social Housing
• Drives forward change to reflect that learning, for the benefit of MTBC.
• Seeks appropriate specialist advice.

Information Technology and Residents

Encourages and develops the use and availability of technology to make residents at Christopher Boone’s Court confident with accessing online services.

Communications

Writes communications about MTBC and its activities for a wide variety of stakeholders.

Property Management

Arranges any repairs/maintenance at Christopher Boone’s Court which are MTBC’s responsibility.

Monitors whether One Housing Group and MTBC’s tenant at Archbishop Coggan House are carrying out all tests required by statute or lease obligations. Reports non-compliance and any unsatisfactory test results to the Company Surveyor’s team.

Assists the Company Surveyor’s team in arrangements for long term planned maintenance at the Youth Almshouses.

MTBC residents at Christopher Boone’s Court

• Leads strategy and implements all communications, arrangements and process to ensure MTBC’s almshouse flats are occupied
• Establishes an efficient system for monitoring residents’ ability to live independently
• Leads on operating all policies relating to residents’ behaviour (eg Anti-Social Behaviour)
• Drives forward and resolves ‘pastoral’ cases with a proportionate approach
• Assists in dealing with safeguarding cases in accordance with protocols
•  Leads on ending individual residents’ rights to live at Christopher Boone’s Court, through the appropriate internal and court processes, including instructing lawyers.
• Ensures that an ARC concessionary TV licence is in force for MTBC residents at Christopher Boone’s Court.
• Organises traditional annual events involving the Merchant Taylors’ Company.

Relationships with third parties

Christopher Boone’s Court:

• Ensures that One Housing Group and any other relationship partners meet agreed performance levels/contractual responsibilities to MTBC.
• Works proactively with One Housing Group to promote a cohesive, empowered community of residents at Christopher Boone’s Court, ensuring as far as reasonably possible that there is a common and consistent approach to MTBC and non-MTBC residents, and common opportunities for them.

Youth Almshouses after construction has finished (est. 2028):

• Acts as the key point of contact between the Partner Charity managing the accommodation, Merchant Taylors’ and its Client Project Manager, leading on operational issues.
• Notifies all construction latent defects to MTBC’s Client Project Manager.
• Leads on the Partner Charity’s performance level against the lease and service agreement.
• Assists as required in procuring periodic renewal and/or re-negotiation of lease and service agreement between MTBC and the Partner Charity, or a new lease and agreement with a replacement Partner Charity

Essential (skills, experience, qualifications)

• Educated to degree level
• Interest in economic/social policy issues relevant to the types of people eligible to live at the proposed youth almshouses and Christopher Boone’s Court.
• Able to take responsibility while maintaining good communication and accountability
• Proactive with a problem-solving aptitude
• A fast learner who’s able to interpret complex information
• Good commercial awareness and financial understanding
• Excellent communication skills and interpersonal skills
• Always reviewing and looking at ways to improve existing processes
• Good IT skills

Desirable

CIH Level 4 Certificate in Housing

HOW TO APPLY:

Please submit your CV and cover letter.

Please don’t use generative AI. 

Your cover letter should explain why you think  you are a good fit for this role.

37.5 hours per week / permanent / working Monday to Friday, 9am-5pm with the requirement of working one late shift per week, one shift at the weekend per month and be part of an out of hours ‘on-call rota’.

 is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

Are you a person-centred leader who thrives on empowering others and driving positive outcomes for young people?

If so, we have an exciting opportunity for you to join us as the Deputy Supported Housing Manager at Lansworth House, one of our two 24-hour high supported housing services across Brighton & Hove.

Our provide safe, supportive accommodation for young people at risk of homelessness, creating a place where they can feel secure, valued, and empowered. At Lansworth House, we provide 20 bedspaces alongside welcoming shared communal spaces for young people aged 16–25.

We take a trauma-informed and psychologically informed (PIE) approach, ensuring every resident receives thoughtful, compassionate support that recognises their individual experiences. Through this framework, we help young people build essential life skills, gain confidence, set meaningful goals, and move toward independent, fulfilling futures with hope and direction.

You will join a passionate team of Support workers, Night workers and Bank staff who provide day-to-day guidance around housing, budgeting, living skills, education, employment, and building healthy relationships. Located in the heart of Hove, our service maintains strong links within the local community and plays a key role in supporting young people to thrive.

What you will be doing

As Deputy Supported Housing Manager, you will play a key role in the running, quality, and impact of our services. Working closely with the Supported Housing Manager, you will help lead a safe, supportive, and high-performing environment where young people can thrive.

Service Provision

You will support the Supported Housing Manager with the day-to-day delivery of the service, ensuring we meet all requirements set out in the service specification and remain fully compliant with Regulator of Social Housing (RSH) and Ofsted standards. Your responsibilities will include:

• Overseeing the full referral, interview, and induction process for all bedspaces and ensuring that every resident understands their Occupancy Agreement and House Rules.
• Maintaining the quality, safety, and presentation of the accommodation by working closely with our Housing and Property Services team to coordinate estate inspections, health and safety risk assessments, repairs, and the timely turnaround of void rooms.
• Supporting effective income collection across the service, working with the Rents team to build and maintain a positive rent-payment culture among residents.

Leadership and People Management

You will directly line-manage members of the staff team, ensuring their practice, professionalism, and development reflect our high standards. You will:

• Provide coaching, guidance, and clear expectations to ensure staff feel confident, supported, and motivated in their work with young people.
• Create a team culture rooted in creativity, consistency, and best practice, ensuring staff are equipped to empower young people to reach their goals while maintaining appropriate and safe boundaries.
• Be responsible for creating and maintaining staff rotas to ensure adequate service coverage at all times. 

General Responsibilities

• Participate in the management on-call rota, offering out-of-hours support to services across the wider locality.
• Embed Psychologically Informed Environments (PIEs), Trauma-Informed approaches, and restorative practices throughout your work, ensuring our support model is compassionate, reflective, and person-centred.

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

About you

You will bring experience working in supported housing or similar services, supporting young people and/or adults at risk, along with proven experience in managing or supervising a team. You will already have a solid understanding of the Regulator of Social Housing (RSH) and Ofsted frameworks, as well as a strong working knowledge of Trauma-Informed Care and Psychologically Informed Environments (PIE).

You will be an effective communicator with strong facilitation skills, able to navigate challenging situations with confidence, calmness, and a solution-focused approach. You will also have experience overseeing safeguarding procedures within residential settings, ensuring safety, accountability, and robust decision-making. Just as importantly, you will understand the importance of maintaining professional boundaries, modelling best practice for the team and the young people we support.

CLOSING DATE: Sunday 15 March 2026 at midnight.

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.