Advice and volunteer development manager jobs

Our vision is of a society where everyone has the opportunity to live a rewarding and fulfilled life.

Are you our next Chief Executive?

• Are you passionate about addressing issues around poverty and inequality?
• Do you have the experience and skills needed to lead this innovative place-based funder?
• Are you a creative thinker who thrives on working collaboratively and collegiately?

If so, then you might be the right person to lead Cripplegate Foundation and Islington Giving.

About Cripplegate Foundation and Islington Giving

Established over 500 years ago, Cripplegate Foundation has become a pioneering, place-based grantmaking foundation with a reputation for innovation and making a difference. It created Islington Giving, which was the first scheme of its kind, to work with residents and a coalition of funders, businesses and voluntary organisations to create better solutions to the challenges of poverty and inequality. We make grants of over £2 million a year and we have become a major influencer in the grant-giving sector, achieving significant progress, such as:

• Raising over £12 million since 2010.
• Partnering with Islington Council to promote community development and support residents
• Developing innovative and participatory grant programmes
• Pushing forward with ambitious Diversity, Equity and Inclusion (DEI) goals

It’s an exciting (and challenging) time to join us!

Given the challenges in Islington (and beyond), the next few years promise to be pivotal in shaping our future and there are many opportunities for the new Chief Executive to make a difference, including:

• Leading on considerations around the changing political landscape
• Working creatively and innovatively to explore the strategy for the coming years
• Building on our programme of Social Impact Investing and ethical Investing
• Leading a passionate, professional and committed team

About the role and person 

The new Chief Executive could be someone with senior management experience who is ready to lead an organisation for the first time, or they may already have experience of being a Chief Executive.

Whatever your background you will need to demonstrate, amongst other things:

• Experience of leading and managing in a collaborative and collegiate style
• Skill at creating and delivering cross-sector partnerships
• An entrepreneurial style and a record of income generation
• A deep understanding of the issues arising in inner city areas, gained through lived and/or professional experience
• A pioneering, creative and innovative style and a commitment to DEI

If you feel you fit the role and are motivated by our work then we’d be excited to hear from you. Please find out more by looking at the Candidate Information Pack. 

Are you compassionate, organised, and passionate about making a difference in the lives of older people living with dementia? Join our Wellbeing and Connections team, in this role supporting those with dementia and their carers and family, for residents aged 60+ in the London Borough of Westminster.

About the role:
As our Dementia Coordinator, you’ll lead the development and coordination of  a tailored, personalised dementia-focused service, working closely with volunteers, carers, and local partners. Your work will help create a supportive, connected community where people living with dementia feel valued, engaged and have greater control over thier management of thier condition.

We have existing monthly activites for those with dementia including our MCST group and our monthly Memory Cafés. The first offers a structured group session and the cafes offers a relaxed, informal setting for people with dementia and their family, friends and carers to get together. The Memory Cafés provides a mixture of talks, information and advice, entertainment and activities. You will work with staff and volunteers to ensure the delivery of these services and ensure they meet the needs of your clients and carers.

Our broader offer includes a range of services with tailored support through holistic understanding of those who seek our support. Please see our website for our range of services.

What you’ll do:

• Lead the devlopment and delivery of a client focussed offer for those with early stage dementia, undertaking personalised assessments and planning to meet the individual needs of clients and thier carers. 
• Work with the wider team to support clients in accessing dementia related support, befriending support, social activities beyond the dementia groups and other related services.
• Build strong partnerships with local dementia services across health, social care, and the voluntary sector.
• Use and support the team of existing dementia linked volunteers and develop further recruitment and training as needed.

Who you are:
You have experience working in dementia services or the voluntary sector or in a personal context, and a deep understanding of the challenges faced by people living with dementia and their carers. You’re proactive, organised, and passionate about delivering person-centred support that makes a real difference.

Why join us?
You’ll be part of a small, caring team committed to practical, person-centred support for older people both through groups and as individuals. This is a unique chance to shape a growing service and improve the quality of life for people living with dementia in your community.

Closing date for applications: 12th March 2026 at 9am. Interview dates: 17th / 18th March 2026

We’re looking for a housing solicitor to help work on our Legal Aid Agency contract covering legal help, certificated cases and representation at court as part of the duty solicitor scheme. We would love to hear from you if you already qualify as a legal aid supervisor or could do so soon. You’ll need to have at least one year’s experience of advising and assisting in housing law, together with a talent for explaining complex legal ideas in simple language and the ability to manage a demanding workload.

The Food Chain's Dietitians bring specialist health and nutrition knowledge and skills to the staff team, enabling the running of our charitable services. As the first and regular point of contact for Service Users and referrers you will implement your nutritional expertise to ensure The Food Chain meets the needs of people living with HIV who are experiencing barriers to the nutrition they need to get well, stay well and live healthy independent lives.

Please ensure you have read the below Key Activities and can meet the required Competencies before applying. Please also ensure you have read and understood our Values Statement before applying. 

Key Activities: 

1. To perform Dietetic Assessments* (see competencies below):

• Coordinate and manage our list of incoming referrals from NHS and community organisations, ensuring contact is made in a timely manner 

• Communicate with referrers in the NHS and community organisations to ensure information is accurate and transparent 

• Interpret information provided to determine the appropriate services for those referred to us

• Engage with Service Users to understand their nutrition needs and agree personal goals, ensuring they are supported to meet these goals while they are in receipt of our services 

• Arrange tailored grocery deliveries taking in to account clinical, cultural and practical needs 

• Keep accurate records of referrals, outcomes and feedback, and to report on trends

• Adhere to the Health and Care Professions Council (HCPC) Standards of conduct, performance and ethics 

• Ensure communication, conduct and interactions are grounded in compassion, free of judgement and in accordance with the policies and procedures of The Food Chain. 

2. To be actively involved in the delivery of services, both internal and external: 

• To be an active presence at our Eating Together group meals

• To deliver talks at Eating Together on nutrition and/or general wellbeing related topics

• To maintain ongoing contact with Service Users at Eating Together and over the phone throughout the duration of their service, listening to and learning from their experiences, ensuring our nutritional input is ongoing, responsive and reflective of changes in their situations 

• To actively participate in peer supervisions with the Senior HIV Dietitian and Services Manager

• To deliver external talks to partner organisations including charities, community groups, universities, NHS and corporate partners, all with wide and diverse audiences. 

3. To work independently and collaboratively within a small staff team: 

• Actively support the staff team and volunteers to keep HIV nutrition knowledge up to date, relevant and at the forefront of our service delivery

• Be proactive in monitoring, developing and updating our nutrition resources, talks, website content, menus and recipes, ensuring resources are up to date and in line with good practice

• Support the Senior HIV Dietitian with research, audit and service development projects 

• Work flexibly as the organisation’s needs grow and develop over time 

• With support from the team, develop continuing professional development (CPD), identify training needs and suggest future developments and/or research opportunities

 4. To work in line with The Food Chain’s values, mission and strategic aims: 

• Develop and maintain an awareness of HIV-related stigma and the need to respect confidentiality 

• Continually grow and practice an awareness of HIV-related stigma with other issues including but not limited to racism, structural discrimination, homophobia & transphobia, particularly as they relate to health inequalities and social isolation

• Understand and adhere to The Food Chain’s organisational policies and procedures, especially around safeguarding 

*Dietetic competencies 

Current competencies required: 

• Undertake clinical assessment of nutritional risk and nutritional needs and interpret to make appropriate clinical decisions 

• Gather and interpret psychosocial information e.g. mental health conditions, sleep patterns, living arrangements, support systems, employment status, immigration status

• Be sensitive to cultural, religious, ethnic, or personal dietary preferences

• Gather and interpret information on recent or longstanding lifestyle habits, behavioural patterns, motivating factors and barriers to change 

• Interpret results of relevant biochemical and haematological tests related to nutritional care

• Interpret investigations pertaining to bone disease, lipids and diabetes risk

• Collaborate with individuals to develop a realistic and achievable patient-centred dietetic care plan which takes into consideration all aspects of their social and clinical status 

• Demonstrate understanding of the nature of the interactions and risks posed by some complementary/alternative medicine (CAM) and advise patients accordingly. Know where to seek more in-depth advice when needed 

Working towards: 

• The above competencies specifically relating to PLHIV 

• Show awareness of the occurrence of drug-nutrient interactions and know how to access advice about these 

• Demonstrate an understanding of how ARVs work (mechanisms of action), drug classes and combinations, administration, timings and dietary requirements 

Experience, Knowledge and Competencies: 

Qualifications/Registrations: 

• Qualified Dietitian (Essential) 

• Current HCPC registration (Essential) 

• Membership of the British Dietetic Association’s HIV Care Specialist Group (Desirable) 

Experience: 

• Working within a small team (Essential) 

• Dietetic management of a wide range of clinical conditions (Essential) 

• Working with diverse and marginalised populations (Essential) 

• Promoting positive behaviour change (Essential) 

• Working within a community organisation consisting of staff and volunteers (Desirable) 

• Research and data analysis (Desirable) 

Knowledge: 

• An understanding of why nutrition is important for people living with HIV (Essential) 

• An awareness of the barriers for people experiencing food poverty in the UK (Essential) 

• Current demographics of and issues affecting people living with HIV in the UK (Desirable) 

Competencies: 

• Time management and identifying own priorities (Essential) 

• High level written and verbal communication skills (Essential) 

• Proficiency and competency in using digital tools & online databases (Essential) 

• Experience of public speaking and leading group education programmes (Desirable) 

• The development and nutritional analysis of menus and recipes (Desirable) 

The Food Chain's operating hours are Monday - Friday 9am to 5.30pm. Flexible working is available and can be discussed. The ideal candidate will be able to work outside of office hours, for example joining our Duty Manager rota for Saturday Eating Together services (once every 6 weeks). 

PLEASE NOTE: Interviews will be held on Tuesday 10th, Wednesday 11th and Thursday 12th March.

About The Refugee Council

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.

We have offices across the UK where our Services teams provide support to refugees at local level.

Inclusion and Accessibility

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Our Values

Our values underpin everything we do:

• Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.

About the role

The Learning & Development Administrator provides administrative and coordination support across learning, development, and workforce planning activities. Reporting to the Head of People & Culture, the role ensures statutory and mandatory training compliance is monitored, training programmes are coordinated, and accurate workforce and skills data is maintained.

The postholder plays a key role in supporting both project and non-project roles by contributing to training needs analysis, updating the organisational skills database, and matching workforce skills to role requirements. This ensures that capability gaps are identified and addressed across the organisation, not only during project mobilisation and closure but also in ongoing service delivery. 

This is a permanent, full-time position working 35 hours per week.

Staff Benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more!

Let’s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 12 March 2026.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Job Purpose

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Senior Lead - Retention & Legacy Fundraising, you will be instrumental in delivering on three of the four core strategic priorities:

1. Build Regular Giving – retain and maximise value from the regular giving base

2. Drive All Donors to Legacy – ensure donors experience best-in-class stewardship, increasing their loyalty to the charity with an objective of feeding into legacy and long-term giving goals.

3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital growth for all existing supporters.

The Senior Lead - Retention & Legacy Fundraising is responsible for delivering Operation Smile UK’s strategic individual giving retention and legacy marketing programme. This role is key to driving income growth from our existing donors from the point of recruitment, maximising value and minimising attrition from the regular giving pool and generating and retaining legacy actions and prospects.

You will lead on the strategy, planning, delivery and evaluation of retention campaigns, with full accountability for managing significant budgets, agency partnerships and performance metrics.

You will support the development of the Legacy strategy, be instrumental in planning legacy activity and delivering legacy marketing for the existing supporter base across all income streams and methods of support, from Partnerships, Volunteers and public fundraisers.

This is a senior, hands-on role suited to an experienced Individual giving fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the retention strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across cash, donor stewardship, legacy prospecting and stewardship, welcome, conversion, reactivation and upgrade appeals.
• Lead on strategic development of the cultivation journey to ensure Operation Smile maximise growth through digital channels.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing approaches and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for retention and legacy budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, value and response, retention and conversion metrics and long-term value across all supporter groups channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short term and long-term channel performance evaluation.

Line Management

• Provide day-to-day leadership and support to the Retention team, ensuring clarity of objectives, effective workload management, and professional development opportunities.
• Conduct regular 1:1s, annual appraisals, and performance reviews for direct reports, supporting their growth and accountability.
• Foster a collaborative and inclusive team culture, encouraging innovation, learning, and high standards of delivery.
• Provide strategic and operational direction to external agencies or freelancers working on retention projects.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead on the relationship with the external fulfilment agency working with multiple internal stakeholders to ensure an effective partnership is in place.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the retention and legacy programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Work closely with the Acquisition and Digital lead to deliver a seamless supporter journey from point of recruitment to donor communications.
• Work closely with the Philanthropy Manager to develop and manage the pipeline of HV/Major donors.
• Work closely with the Legacy administrator, Philanthropy Manager and Volunteer Manager to develop the legacy pipeline.
• Work closely to ensure all digital communications are aligned and support the retention strategy
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving, Legacy or fundraising acquisition roles.
• Proven success delivering multi-channel (including digital) retention campaigns for both cash, legacy and regular giving donors with strong ROI.
• Experience managing external agencies and suppliers to high performance standards.
• Strong background in regular giving retention.
• Demonstrable experience managing and reporting on retention budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM, Dot digital and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 9th March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

The Talent Set are pleased to have partnered with a fantastic charity organisation who are looking for a CRM Project Analyst to join their team for an initial six-month contract.

The CRM Project Analyst is responsible for working with various business units, including fundraising and communications, service delivery, and finance, to ensure that Microsoft Dynamics 365 meets the organisation’s operational and strategic needs. This role focuses on translating business requirements into clear technical specifications, improving data quality and processes, and helping drive supporter engagement, income growth, and impact reporting. Working alongside stakeholders, the successful candidate will help define a tailored Data Model and the processes to ensure ongoing compliance.

Key Responsibilities

• Engage with teams across Fundraising, Communications, Help Advice & Services, Data Quality & Compliance, and Finance to understand business processes and CRM needs.

• Facilitate workshops and interviews to capture and document functional and non-functional requirements.

• Translate requirements into user stories, process maps, and acceptance criteria to act as a bridge between technical teams, developers, and end users.

• Support the configuration of entities, workflows, forms, business rules, reports, dashboards, and integrations.

• Ensure developments follow sector best practice and align with UK charity needs, such as Gift Aid, donor journeys, and case management.

• Develop and implement the Data Model, data standards, data quality processes, and validation rules.

• Support GDPR compliance, including lawful basis tracking, data retention, consent management, and data audits.

• Develop and deliver training materials, guides, and workshops while offering mentoring and development for the existing CRM team.

• Contribute to project planning and risk management while acting as a key advocate for CRM business practices.

Person Specifications

• Proven experience as a Business Analyst, CRM Analyst, or similar role within a charity, not-for-profit, or membership organisation.

• Hands-on experience with Microsoft Dynamics 365.

• Understanding of charity-sector processes such as fundraising, donor management, Gift Aid, volunteer management, and service delivery.

• Strong analytical and problem-solving skills with excellent attention to detail, including experience documenting requirements, process maps, user stories, and test scripts.

• Understanding of GDPR, PECR, and data privacy obligations in the UK charity sector.

• Excellent communication skills, able to engage with both technical and non-technical audiences.

• Knowledge of the Microsoft Nonprofit Common Data Model, fundraising regulations, Power BI, Power Automate, or system integrations is desirable.

What’s on Offer:

• A salary of £45,000 

• Full-time opportunity,

• Hybrid working, South West London / Surrey Borders ( 2-3 day a week on-site)

• 6 month contract 

How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application. To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity: The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We are seeking a passionate and knowledgeable Church Buildings Support Officer to help secure the long‑term, sustainable future of our historic church buildings—places of worship, community, culture, and heritage. In this vital role, you'll support congregations and community volunteers in caring for their buildings and championing their use for mission, ministry, and wider community benefit.

You will work across the Diocese to provide expert advice on building maintenance, heritage conservation, project management, funding, and community engagement—ensuring these unique buildings remain active, cared for, and sustainable for generations to come.

21 Hours per week to be worked over Monday to Friday, with some occasional evening and weekend meetings

As a Support Adviser, you’ll play a vital role for people affected by motor neurone disease (MND) by offering clear information, guidance and emotional support to individuals and families. Helping them to feel informed, reassured and better equipped to manage the impact of MND. You will communicate with empathy, confidence and purpose.

Every day is different. You could help someone understand a new diagnosis, offer guidance about voice banking or genetic testing, connect a caller to financial support or local services. No two calls are the same, but each one makes a genuine impact. 

Working as a Support Adviser on a 12-month Fixed Term Contract, you’ll be part of a focused team helping individuals understand their options and access the right services at the right time. You’ll contribute to a service trusted for its compassion and reliability.

Hybrid Working and Flexibility: Requirement to attend the Northampton office 3 days per week. 

The official job title for this role is: MND Connect Adviser 

Key Responsibilities

• Respond to helpline calls, emails and forum posts with sensitivity and accuracy
• Actively listen to understand a diverse range of calls and offer tailored information
• Signpost to MND Association services and external agencies
• Support complex and sensitive enquiries, liaising with health and social care professionals
• Maintain accurate records and complete administrative tasks
• Monitor service standards and contribute to ongoing quality improvements
• Identify risk or safeguarding concerns and take appropriate action
• Uphold confidentiality and follow policies that protect people and data
• Work with the Helpline Manager and wider team to ensure effective service delivery

About You

• Experience in an information-giving role, ideally including helpline work
• Strong active listening skills, with empathy and clarity in communication
• Ability to explain complex or sensitive issues with care and precision
• Resilience to support individuals experiencing emotional distress
• Experience providing information and support in writing, including email and webchat
• Experience with contact centre or CRM systems
• Skilled in Microsoft Office, including Outlook and Excel
• Understanding of data protection and safeguarding procedures
• Able to work independently while contributing to team goals

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

This is a brilliant opportunity to join a dynamic and ambitious team as we aim to deliver a consistently excellent experience to our supporters.

Location: Flexible, in line with our hybrid working policy. We work together in the London office a minimum of two days a month, plus other occasional in-office days as required.

About the role

The mission of the Supporter Care team at Crisis is to ensure that everyone who contacts us has an excellent experience. We are looking for a new Customer Service Coordinator with a strong background in customer service/supporter care. In addition to being great on the phone and having excellent writing, the successful candidate will be a problem solver who loves methodically working through issues to uncover root causes. You will also have a strong collaborative approach and be willing to develop yourself professionally by learning new skills.

This is an exciting time to join our team. We are about to transition to our new CRM (Microsoft Dynamics 365). We are also implementing new ways of getting the most from our contact management system (Zendesk), utilising AI and other functionality. This role will suit you if you have a strong understanding of customer service, are able to learn new technologies and to adapt to a changing environment all while delivering consistently excellent service.

About you

To be successful in this role you will:

• Have significant current or very recent experience in telephone-based customer/supporter service
• Be an initiative-taker, actively seek solutions before escalating issues
• Be able to effectively handle complex and difficult telephone calls
• Have a strong work ethic and ability to carry out a high volume of tasks to high levels of quality and speed
• Be motivated to develop professionally and consistently meet performance targets

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd March 2026 at 23:59

Interview process: Competency based interview plus assessment tasks

Interview date and location: In person interview at Universal House, 88-94 Wentworth St, E1 7SA, week commencing 13th April 2026

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Southall Black Sisters (SBS) is seeking a Strategic Caseworker to help turn the lived realities of Black, minoritised, and migrant women into systemic change.

Rather than providing direct advocacy, this role focuses on working closely with the Communications, Policy & Strategic Litigation Manager and the Advocacy Team to identify patterns of injustice from SBS’s casework, develop evidence-based challenges, and support legal, policy, and campaigning interventions. In some cases, this work may lead to strategic litigation aimed at challenging systemic failings and discriminatory policies.

The postholder will play a key role in tackling institutional racism, discriminatory immigration policies, and systemic failures in the protection of women facing violence and abuse.

Why work with Southall Black Sisters?

Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:​

• Generous annual leave entitlement 
• Hybrid working 
• Enhanced pension contribution
• Enhanced sick pay
• Subsidised public transport season ticket
• A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists 
• Clinical supervision with an MBACP therapist to explore issues arising from casework
• A focus on continued learning and development through accredited training delivered by experts in their field
• Organisation-wide away days
• Career development pathways and support
• The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
• Employer eye care scheme

To Apply

Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.

Please note, incomplete applications will not be considered.

Help us spark moments of hope for families navigating the toughest of journeys. Step into a role where your creativity and flair in making connections will directly shape the support we can offer to children and young people with complex medical needs and their families.

At The Maypole Project, every conversation, campaign, and community partnership helps families feel less alone. As our Fundraising & Marketing Coordinator, you’ll be at the heart of that impact—translating stories into support and turning connections into meaningful change.

This role blends relationship‑building, digital creativity, and hands‑on event involvement. You’ll work closely with our Fundraising Manager to nurture supporters, engage local groups and businesses, and help deliver fundraising initiatives that raise both awareness and vital income for the charity. Whether responding to an enthusiastic new donor, rallying volunteers for a community event, or shaping a campaign that reaches young people and families, your work will help fuel the services they rely on. You’ll be joining a small, supportive, purpose-driven team where your ideas and initiatives are welcomed and your contribution is valued.

In this role, you’ll:

• Develop warm, genuine relationships with supporters—ensuring they feel valued, informed, and inspired to stay involved.
• Spot opportunities to connect with community organisations, corporate partners, and local champions who can amplify our mission.
• Bring our story to life through engaging digital content across the website, social media, newsletters, and print materials.
• Support the creation and delivery of fundraising events and marketing campaigns that strengthen our reach and deepen our impact.
• Keep supporter data accurate and meaningful, helping us learn, improve, and deliver excellent stewardship.
• Use digital tools and analytics to shape strategies that genuinely resonate with the audiences we serve.

Role Overview

The Dementia Service Co-ordinator is a newly created role responsible for coordinating and developing Age UK Croydon’s Dementia Service. A varied role with development, supervisory, and facilitation responsibilities, it offers an exciting opportunity to join the team and help shape the service to support people living with dementia, their carers, and the wider community. The Dementia Service sits within the Healthier Lifestyles Team and currently offers six monthly Memory Tree Cafés for people living with mild to moderate dementia and their carers, alongside co-located support groups for carers. Cafes are delivered at our Brigstock Road Community Hall and across the borough in local community venues.

The role has two main areas of responsibility: coordinating, facilitating and expanding the existing café and carers’ group; developing a new preventative strand of the service focused on providing information and advice to residents aged 50+ on raising awareness of dementia, promoting brain health and reducing the risk of developing dementia.

The post holder will ensure the effective delivery, monitoring and evaluation of our dementia-related services across the borough. You will supervise and work with the staff and volunteer team to provide a welcoming, inclusive environment within our Memory Tree Cafes and carers’ support groups which promotes interaction, stimulation and wellbeing. You will build and maintain positive working relationships across Age UK Croydon and with external partners, referrers and stakeholders, including health professionals and voluntary organisations, to develop and promote the service.

Age UK Croydon is currently reviewing its Dementia Service, and in this role the post holder will work closely with the Healthier Lifestyles Service Manager to put the review’s recommendations into practice, ensuring improvements and new monitoring systems are embedded across the service.

Closing date for applications: 9am, 4th March 2026 (Extended until 11th March 2026)

Interview Dates: 17th March 2026

Please note this role is subject to an enhanced DBS check

About Young Roots

At Young Roots, we want to see a compassionate and welcoming society for young refugees and asylum seekers in the UK. We work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support and promoting young people’s rights and power.

Our youth clubs and casework are transformative for young refugees, allowing young people who have fled danger, had traumatic journeys and who are often here alone, to find community and connection, have a space to be a young person and access support in addressing a whole range of practical challenges they face. We also draw on our evidence from working every day with young refugees and asylum seekers to call for change to the laws and policies which are harming young people. 

About the role

This is a rare opportunity to shape the future of an influential charity at a pivotal point in its development.

Young Roots has a strong track record of impact, trusted relationships with funders, and is a respected voice in work with young refugees. We are now ready to significantly increase our visibility and influence — and this role is central to making that happen.

As Head of Fundraising and Communications, you will bring together fundraising, communications and impact to tell a powerful, credible story about Young Roots’ work and to unlock new, high-value funding. You will work closely with the CEO and trustees to position the organisation strategically, grow our profile, and build relationships with major donors and other senior partners.

This is a role for someone who enjoys both setting direction and making things happen. You will personally lead high-value fundraising and strategic communications, while enabling and supporting a skilled team to deliver across trusts, individual giving, engagement and impact reporting. As a member of the Leadership Group, you will help shape organisational strategy, culture and long-term sustainability.

If you’re excited by building influence, diversifying income, and using communications and evidence to drive change for young refugees, this role offers scope, autonomy and purpose in equal measure.

About you

You will bring senior experience in fundraising and/or communications within a charity or mission-driven organisation, with a strong track record of raising profile, engagement or income. You’ll be a strategic thinker who is comfortable being hands-on, credible with senior stakeholders, and motivated by working for social justice.

We’re particularly interested in people who bring:

• Experience leading fundraising and/or communications teams
• A strong understanding of high-value fundraising (e.g. major donors)
• Excellent communication skills and the ability to tailor messages for different audiences
• Experience managing people, budgets and complex priorities
• A commitment to equity, empowering young people and safeguarding

Why join Young Roots

• A senior role with real influence in a respected, impactful organisation
• The opportunity to shape income, profile and strategy at a key stage of growth
• A collaborative leadership team and values-led culture
• Flexible, hybrid working

To Apply:

To apply, please submit your CV alongside a personal statement by the closing date outlining how you would be a great fit for the role.

Your personal statement should be no more than 800 words, answering the following questions:

1. What is your motivation for working with Young Roots? (100 words)
2. What is your motivation for applying for this role specifically? (200 words)
3. What skills and experience would you bring that will enable you to be successful in this role?  Please ensure you refer to the essential criteria on the person specification and provide examples to demonstrate how and where you meet the criteria. (500 words)

Please submit your application via Charity Jobs.

No agencies, please.

Closing date: 10th March

Interview date: 17th March

Young Roots recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage applications from people of all backgrounds, particularly those who can face disadvantage in employment, such as people from Black, Asian and minority ethnic backgrounds, LGBTQ+ individuals and people with disabilities. As an organisation that supports refugees, asylum seekers and migrants, we particularly welcome applications from people within these communities. We offer a guaranteed interview for those with lived experience of the asylum system and those with disabilities, where they meet the essential elements of the person specification. If aspects of the application process create barriers to you applying and you’d like any adjustment to the process or you’d like an informal discussion or advice on your application, please get in touch. We would also like to alert you to the existence of organisations which support people from under-represented groups to access employment, who can advise you on applying for this role. For example, Scope, Young Women’s Trust and Experts by Experience.

Young Roots is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. We take this duty very seriously.

Our work is underpinned by policies and procedures which promote safe working practices. We have a framework of training and supervision which everyone is expected to comply with and systems for monitoring, quality assurance and gaining service user feedback. On joining you will be expected to be part of this approach to safeguard our service users.