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Assistant head of individual giving jobs

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Epsom, Surrey (Hybrid)
£16,800 - £18,000 (£28,000 - £30,000 FTE) per annum
Part-time (21 hours per week)
Permanent
Job description

Help us achieve our vision that fewer people die by suicide.

Every gift in a Will and every donation made in memory of a loved one helps ensure Samaritans can continue to be there for people when they need us most. We're looking for an organised, compassionate and proactive Fundraising Assistant to join our Legacy & In Memory Team and play a vital role in ensuring our supporters receive exceptional stewardship throughout their journey with Samaritans.

This is a varied and rewarding role where you'll be working closely with colleagues, volunteers and supporters and help build meaningful relationships while managing important data and administrative processes that underpin our legacy and in-memory fundraising programme.

Whether you already have experience in fundraising, marketing or supporter care, or you're looking to develop your skills in these areas, this is an exciting opportunity to make a genuine difference while building your career with a charity that saves lives every day. If you're a confident communicator with great attention to detail and a passion for delivering excellent supporter experiences, we'd love to hear from you.

Contract terms:

  • £16,800 - £18,000 (£28,000 - £30,000 FTE) per annum, plus benefits
  • Permanent
  • 21 hours per week (part-time)
  • We are passionate about flexible working, talk to us about your preferences
  • Hybrid, linked to our Ewell (Surrey) office
  • We value meeting in person and working collaboratively. We work in person around 2 days or more per month
  • 28 days annual leave, plus bank holidays (pro-rata)

What you'll be doing:

  • Supporting with the development of campaigns and appeals.
  • Assisting the delivery of inspiring supporter journeys for individual supporters, including thanking and stewardship processes.
  • Coordinating supporter communications and follow data processes to support the programme and ensure consistency.
  • Coordinating team financial procedures.

What you’ll bring:

  • Great communication and organisational skills
  • Confidence using IT software including Microsoft Office.
  • Experience of serving customers and/or supporters.
  • Experience using Customer Relationship Management (CRM) databases and managing financial processes would be beneficial, but training will be provided.
  • Knowledge of any of the following areas would be beneficial but training will be provided: fundraising, marketing, gifts in wills and in-memory giving.

For full details, please see the Job Description and Person Specification

Why Samaritans?

At Samaritans, you’ll join a values-led organisation with a powerful mission. You’ll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives.

We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure.

We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation.

Apply now

If this sounds like the opportunity for you, we’d love for you to apply. You will be asked to answer some short application questions and to upload your CV. If you require adjustments at any stage of the recruitment process, please let us know.

Applications close: 09:00am on 23rd July 2026

Online Interviews: w/c 3rd August

At Samaritans, human connection is at the heart of everything we do. 

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. 

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar. 

Application resources
Organisation
Samaritans View profile Organisation type Registered Charity Company size 101 - 500

We prevent suicide through the power of human connection. Connecting people in crisis with trained volunteers who will always listen.

Samaritans logo Play
Refreshed on: 17 July 2026
Closing date: 23 July 2026 at 09:00
Tags: Fundraising, Customer Service, Customer support, Direct / Supporters, Individual Giving

The client requests no contact from agencies or media sales.