Call specialist jobs in East of england

Job Title: Duty Independent Gender Violence Advocate (Duty IGVA)

Location: The Gaia Centre (Lambeth, London)
Salary: £23,085.69 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Part Time, Permanent 

Hours: 30 hours per week. As part of this role, you will be required to participate in an out-of-hours on call rota. Operating hours of the service 8am- 6pm Monday- Friday with the expectation to work on some days 8- 4pm or 10- 6pm to cover duty shifts.

We are recruiting for a Duty Independent Gender Violence Advocate (IGVA) who will be working closely with survivors of domestic, and other gender-based abuse to provide high quality independent support, guidance and advice to survivors across all risk levels and their children.

In this role the Duty IGVA is a part of a busy team. The Duty IGVA will be the first point of contact for survivors who have been referred to the Gaia Centre by other professionals. The Duty IGVA also will be responsible for processing any self-referrals of individuals contacting the service and wishing to access support. The Duty IGVA will be responsible for responding to daily enquiries from partnership agencies, public and impacted individuals over the phone and email.

In some circumstances the Duty IGVA will be contacting survivors directly to assess their level of risk and needs to ensure eligibility. The Duty IGVA will be responsible for carrying out and implementing safety plans and needs assessments. The Duty IGVA will ensure an effective handover of the case to the relevant team for ongoing support.

The Duty IGVA will empower survivors by providing them with emotional, practical and personal welfare support. The Duty IGVA will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.

The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety. The jobalso  involves working in a fast-paced environment.

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 15 July 2026

Interview Date: 23 and 24 July 2026

CONTEXT

An estimated 12,000 men are raped every year and 76,000 sexually abused or assaulted. Yet just 4% of men will tell someone. Of those who do, it takes on average 26 years to do so.

Survivors UK provides specialist support to (cis and trans*) men and boys, and to non-binary people, who have been raped, sexually assaulted or abused. Our aim is to help any man, boy, or non-binary person, to have the confidence to tell someone what’s happened to them, and to know that it’s OK to seek help. When they do, we want to ensure they have access to the right support so they can deal with the impact of their experiences.

We provide emotional support, information and signposting to survivors and anyone worried about someone they know, through a national website and webchat service (open till 8pm most evenings). Last year, 2,600 people contacted us via our webchat services and social media.

In London, we are the only organisation providing specialist services for men and boys, including individual counselling and therapeutic groupwork, available till 9pm six days a week. Across London, we provide the capital’s only Independent Sexual Advisor (ISVA) Service that helps men and boys through the criminal justice system.

ABOUT THE ROLE

This is an exciting role at Survivors UK which combines counselling and practical support, specifically to the (circa) 150 people who refer themselves for individual counselling with us each year. You will work specifically with young people aged 13+ and people from Black, Asian and Multi-Heritage communities who have experienced sexual violence.

The people served include those with clinical mental health diagnoses, drug and alcohol dependencies, at risk of suicide, homelessness or involved in the sex industry. You will need to be a highly skilled counsellor with experience of dealing with very vulnerable clients, willing to work flexibly and on your own initiative. Importantly, you will be a compassionate person, able to blend therapeutic work with practical support and care.

Main responsibilities include:

• Provide counselling and practical support interventions to boys, men, trans people and non-binary people from the BAM community who have been raped, sexually abused or assaulted with high levels of need and who are most vulnerable.
• Deliver counselling interventions by phone, video calling and face-to-face with clients 13+ years old.
• With clients, develop action plans to help them address emotional and practical needs and ensure clients can engage with a flexible service.
• An ability, interest and commitment to working and developing a therapeutic approach that is culturally attuned to Black, Asian and Multi and Dual Heritage clients.
• Maintain accurate and timely client case notes, ensuring adherence to confidentiality, safeguarding and data protection procedures.
• Support the monitoring and reporting to funders on the development and delivery of the service.

This post is subject to an enhanced DBS Clearance
 

PURPOSE

• Provide counselling and practical support interventions to boys, men and non-binary people who have been raped, sexually abused or assaulted with high levels of need and who are most vulnerable.
• Collaborate with clients to discover what their needs are from our service
• Support the monitoring and reporting to funders on the development and delivery of the service.

KEY OUTCOMES

• Survivors who are highly vulnerable and distressed will have access to a service that meets their needs, with improvements in their overall health and wellbeing.
• A reduction in harmful behaviours, such as less suicidal ideation, reduced drug & alcohol use, reduced incidences of self-harm.
• Survivors who are leading chaotic lifestyles report feeling more stable, better able to cope and better supported.

RESPONSIBILITIES

1. Service Delivery

• Deliver counselling interventions by phone, video calling and face-to-face
• Maintain accurate and timely client case notes, ensuring adherence to confidentiality, safeguarding and data protection procedures.
• With clients, develop action plans to help them address emotional and practical needs and ensure clients can engage with a flexible service.
• Provide regular and timely communications with clients so that they are encouraged to remain with the service.
• Attend clinical supervision.
•  
• Liaison and Promotion
• Maintain good working relationships with other support services associated with the client.

1. Monitoring, evaluation and dissemination

• Collect and accurately record one-to-one contact data, including presenting issues, client notes, socio-economic demographics, using Survivors UK Salesforce database.
• Monitor individual client’s progress through the outcomes monitoring framework.
• Where appropriate, and within safeguarding and data protection policies, collate qualitative client stories for reporting back to funders, evidencing need and service user opinion.
• Ensure all clients are aware of and have access to the organisation’s complaints policy.

1. General Duties

• Be responsible for administrative functions associated with the role, including accurate record keeping and filing.
• Provide input and comment on the development of Survivors UK policies and procedures and ensure you follow established procedures.
• As a member of a small team, contribute to the development of new initiatives and services in response to client need.

The post-holder will be required to carry out additional duties from time to time. Such duties will be commensurate with the role.

Survivors UK is an equal opportunities employer.

PERSON SPECIFICATION

Experience and qualifications

• A BACP, UKCP or BABCP accredited counsellor, psychotherapist or CBT practitioner.
• Completed at least 3 parts of EMDR training. Potential for completion of the training to be offered with the role
• At least 2-years’ experience of working with highly vulnerable clients in a counselling and/or support service.
• Knowledge of trauma informed practice
• Demonstrable caseload management, with experience of undertaking initial counselling assessments.
• Experience of using creative approaches such as art, drama or play when working therapeutically with children and young people.
• Proven track record in helping clients who are experiencing high levels of distress and/or chaotic lifestyles, to improve their health and wellbeing.
• Efficient and accurate use of outcomes monitoring frameworks, such as CORE, Outcomes Star, or similar

Skills, knowledge and competences

• Strong understanding of the experiences, needs and impact of rape, sexual abuse or assault on (cis and trans*) men and boys, and on non-binary people
• Self-motivated and a self-starter: high level of confidence to develop and deliver a new service.
• A mature, calm and empathic manner: able to engage with clients who have challenging needs and deal with highly emotional and stressful situations.
• Strong communication skills: able to build trusting relationships and rapport with clients and interact and engage effectively with external agencies.
• Adherence to confidentiality and boundary policies and practices.
• High degree of flexibility in approach to working with clients and the wider team.
• Positive attitude and willing to contribute to developments, improvements and changes more broadly within Survivors UK.
• Competent administrator and highly organised: committed to maintaining accurate client records and reporting on performance.
• Demonstrable commitment to equal opportunities, with a non-judgemental approach to helping men, non-binary and trans people
• A commitment to pursuing professional excellence, personal development and learning.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Employment Specialist to play a pivotal role in our Employment Service in Harrow and Hounslow.

Sounds great, what will I be doing?

An Employment Specialist helps people with mental health conditions, disabilities, or other barriers to find, keep, or return to work. They manage a caseload of clients, provide one-to-one support such as career guidance, CV writing, job searching, interview preparation, and workplace coaching, while also building relationships with employers to create job opportunities and arrange workplace adjustments when needed. They track client progress, maintain accurate records, and work closely with healthcare and community services to help clients achieve sustainable employment outcomes.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The essential skills for this Employment Specialist role are the ability to build trusting relationships with clients, strong communication and interpersonal skills, knowledge of supporting people with mental health conditions or other barriers to employment, and the ability to motivate and coach people towards work goals. The role also requires good organisation and time management, experience managing a caseload, confidence engaging with employers and partner organisations, accurate record-keeping and administration skills, and proficiency with Microsoft Office and databases. Being empathetic, person-centred, self-motivated, and committed to equality and diversity are also important personal qualities.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered

£63,000 per annum

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as Procurement Lead.

This is a high-impact role for a commercially minded and collaborative individual where you will shape procurement practice, influence senior stakeholders, and ensure strong governance whilst enabling operational flexibility.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Monday 6 July 2026.

Interview date: Week Commencing 12 or 19 July 2026.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Shaftesbury is a national disability charity that supports more than 4,000 children, young people and adults with a disability every year to live a life that truly adds up for them. That is at the heart of everything they do.

Their vision ‘all together better for disability’, is about working alongside the people they support so they can participate, contribute and be valued for who they are.

Their work is spearheaded by 1,500+ dedicated staff and volunteers who deliver a wide range of disability care, special education and rehabilitation services across England, Wales and Northern Ireland, around the clock. 

To achieve their vision, they are looking for an Individual Giving Manager with a focus on acquisition to work alongside the Head of Individual Giving across regular gifts, appeals, lottery, raffle and other new products.

The Individual Giving Manager drives the recruitment of new supporters and supports the stewardship of warm audience, generating sustainable income for Shaftesbury. The proportion of acquisition focus v retention focus is likely around 70/30. 

This role focuses on maximising long-term value through innovative and impactful multichannel campaigns including reactivating lapsed supporters, optimising supporter conversion and delivering engaging onboarding experiences. The Individual Giving Manager will work on growing regular giving, cash and gaming pipelines and manage exciting projects which could include digital, DRTV, face-to- face, telemarketing, direct mail and radio. The role will provide assistance to the Head of Individual Giving with all retention activity, including cash appeals and newsletters. 

Shaftesbury is happy to consider fundraisers or officer level candidates looking to step up into their first manager level role. At present this role doesn’t line manage, so management experience is not necessary. The successful candidate will be able to demonstrate an enthusiasm for fundraising, supporter journeys and creative thinking and may have experience within a UK based charity in either IG and legacies, community fundraising, corporate or philanthropy.

This role is hybrid, with 4 days per month on average at either the Gateshead office or London office. The one role is being advertised twice to ensure candidates from both geographic locations see the role within their search remit and feel able to apply. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment using the information in the Candidate Pack to organise an informal screening call. Please note, we cannot progress candidates through to longlist without speaking with them, so please ensure you leave enough time to organise a screening call before the role closes. 

If you need assistance with downloading the pack, please send an email to THINK and our team will support you.

Closing date for applications: Midnight Sunday 12th July 

Stage 1 interviews are likely to be held on Tuesday 21st July and Stage 2 on Tuesday 28th or Friday 31st July.

Philanthropy Manager

·£45,000 plus benefits 

·Remote with occasional travel to regional offices in Burgess Hill or York offices

·Closing midnight Friday 17th July 2026

·Annual leave allowance / any other stand out benefits

Role 

Brainkind is the UK’s leading charity that supports people that have been affected by brain injury. The charity provides a range of services that includes innovative rehabilitation and ongoing support to ensure that there is life after brain injury. 

The organisation provides support to individuals at all stages of their rehabilitation. This includes

·Supported living

·Neurological Centres

·Residential homes

·Hospitals

The Philanthropy Manager is responsible for leading the leadership and development of Brainkinds philanthropy fundraising activities. This role will focus on the delivery of Brainkind’s capital fundraising initiatives, cultivation and stewardship of high-net-worth individuals and grow strategic corporate partnerships. This is a newly created role that will play an integral part of the Brainkind fundraising strategy.

The primary duties for the role will include

·Develop and deliver capital fundraising strategies to support major infrastructure and service development projects

• Identify and secure major gifts (£25k+) to support capital appeals.
• Develop and manage a portfolio of high-net-worth individuals and prospective major donors.
• Identify, research, and cultivate new prospects through networking, events, and relationship mapping.
• Develop and implement a corporate fundraising strategy aligned to Brainkind’s mission and values.
• Secure new corporate partnerships including strategic, multi-year, and employee engagement partnerships.

Experience and skills required for the role will include

·Previous experience of working in a philanthropy focused role with understanding of engaging with high-net-worth individuals, potential major donors and corporate partners.

·Strong organizational and planning skills

·Excellent relationship management and donor stewardship skills 

·Strong verbal and written communication skills 

·IT literate with the ability to use Microsoft Office and an in-house CRM system

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps. 

Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date. 

Closing date for applications: Midnight Friday 17th July 2026 

Interviews are expected to be held on the week commencing Monday 27thJuly 2026via Teams. 

APP is looking for an energetic, creative and engaging Community and Events Fundraiser to work with individuals and groups from all walks of life - building strong relationships with them so that APP is the charity they choose to fundraise for.

You will join a small but fast-growing charity with a dedicated and passionate team, committed to supporting women and families affected by severe postnatal mental illness.

We are looking for someone with experience of charity fundraising, who enjoys meeting people, building partnerships and creating opportunities through strong communication and relationship management. The successful candidate will help raise APP’s profile, strengthen supporter engagement and help the charity build a more diverse and sustainable income base.

The successful candidate will be warm, personable and someone who understands the importance of the small details – as well as flexible, resilient and prepared to manage a varied workload. APP offers home-based working with core hours and flexible start and finish times. A working pattern will be agreed with the successful candidate.

PERSON SPECIFICATION

Essential skills, qualities and experience:

● At least two years’ experience in a fundraising role within the charity sector.

● A proven track record of meeting income targets and growing a supporter base.

● Experience engaging and supporting a diverse range of fundraisers including individuals, schools, community groups, and businesses.

● Excellent interpersonal and communication skills, with the ability to inspire and motivate a wide range of supporters.

● Excellent organisational skills with the ability to manage multiple projects simultaneously and meet deadlines.

● Confident using a CRM database; experience with online fundraising platforms (e.g. JustGiving, Enthuse).

● Understanding of UK charity law, GDPR, and the Fundraising Regulator Code of Fundraising Practice.

● Passionate about health equality, social justice, and improving the lives of mothers and families.

● Ability to understand and maintain confidentiality.

● Ability to work both independently towards goals and as part of a team.

● Ability to prioritise workloads and have an organised, methodical approach.

Desirable skills, qualities and experience

● A willingness to raise awareness of PP.

● Experience of supporting community fundraisers in the area of mental health, or with issues relating to pregnancy, women and families.

● Awareness of, and knowledge of the issues faced by women and families affected by postpartum psychosis, bipolar disorder and perinatal mental illness.

● Experience of successful lone working, managing a diverse workload, and working with remote teams.

● An understanding of social media.

● Experience of updating websites.

● Experience of video call (e.g. Zoom, Microsoft TEAMS), Slack and web survey tools.

For more information please see the recruitment pack.

Offering paid internship opportunities for those who are blind or partially sighted across a range of different areas.

Thomas Pocklington Trust is a national sight loss charity supporting blind and partially sighted people to live the lives they wish to lead.

We currently have five internship opportunities available across a range of teams. Full-time and part-time opportunities are available, with all roles paid at the Living Wage Foundation rate.

We offer internship opportunities within a supportive environment where you will be able to develop numerous workplace skills alongside your day-to-day role. You will have the opportunity to network with other interns on the programme.

The key benefits:

• Comprehensive learning and development programme
• A mentor with lived experience
• Competitive compensation
• Technology training
• Employability support from TPT's Employment Team
• Networking with other visually impaired interns

Personal specification:

• This post has a Genuine Occupational Requirement that the successful applicant be a person who is blind or partially sighted, in line with The Equality Act 2010.

For specific personal specifications, please visit our website to view each role.

We have the following roles available:

• Employer Engagement and Partnerships Intern
• Employment Intern
• Policy and Campaigns Intern
• SLC Projects Intern
• Volunteer and Participation Intern

Our client is a young, growing grant‑making charity dedicated to transforming mental health support for young people aged 8–30yrs across the UK. The Trust  invests around £8m each year in services and research that prevents and treats anxiety and depression, strengthens the evidence base for what works, and helps proven approaches reach the young people who need them the most.

Prospectus is delighted to be  recruiting a Senior Grants Manager to join its small but busy and experienced team, in this key role based at lovely offices in Central London.

The role:
The Senior Grants Manager will play a leading role in the design, assessment and management of our funding programmes. Reporting to the Head of Grants, this role will lead the assessment of complex proposals, manage a varied portfolio of grants, build strong relationships with grantees and partners, and contribute to shaping the Trust’s grant-making strategy and growing their expertise in youth mental health. This is an exciting opportunity for an experienced grants professional ready to step into a more senior role to contribute to shaping of the Trust’s  grant-making and make an impact in an important field.

This role will make a significant contribution to the delivery of the Trust’s objectives. The primary aim of this role is to bring senior grant-making expertise and knowledge to the team, in addition to growing the Trust’s expertise in the field of youth mental health.

This is an opportunity to work with and support a wide range of organisations, individuals. It will involve designing and delivering funding calls, managing relationships with grantees and exercising sound judgement, whilst capturing learning to inform future decision making and strategy. There will also be an important database and reporting aspect to this role, where accuracy and process management expertise will be essential.

The role is full-time and will be primarily office based at lovely offices in Central London. 

The person:
The successful candidate will have substantial grant-making experience alongside previous exposure to the thematic aspects of the Trust’s work on young people’s mental health and wellbeing. Exposure to research and/or impact measurement tools and methodologies will also be very useful.

This role would be suited to an adept grant‑maker who brings strong sector awareness and is energised by continuously deepening their understanding of youth mental health. Thoughtful, analytical and highly organised, this person will be a collaborative self-starter in addition to having excellent communication skills.

Team work, professionalism and accuracy are all keys to success in this role so evidence of having worked in high paced and busy teams, in similar areas of work will be very important, in addition to being able to work independently and to manage your own time.

Our client  believes that a greater diversity of ethnicity, gender, disabilities, religions and sexual orientation, in addition to views, skills, and approach make for a more successful team. They actively encourage applications from people with as diverse backgrounds as possible to achieve this aim.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. 

 

At Latin American House (LAH), advice is more than information, it is a lifeline. We aim to support individuals who have nowhere else to turn: migrants navigating an unfamiliar system, families facing welfare challenges, and vulnerable people who simply need someone who speaks their language and understands their reality.

This is your opportunity to begin a meaningful career in the advice sector, fully supported and trained from day one.

About us

LAH is a community-led charity driven by and for Latin Americans in the UK. For decades, we have been supporting Latin American and other Spanish and Portuguese-speaking migrants, championing their rights, wellbeing, and inclusion. We are a small, close-knit team with big ambitions, and everything we do is rooted in the lived experiences of the communities we serve. Our work takes place across London and at our community centre in Kilburn, North West London.

About the role

This is a part-time, fixed-term role (21 hours per week) and a genuine investment in your professional development. As a Welfare Benefits Trainee Adviser, you will receive structured, on-the-job training to build the skills, knowledge, and confidence needed to provide high-quality, person-centred advice. You will work under close supervision, with the opportunity to achieve the AdviceUK Learning to Advise (LTA) Full Programme certification within your first six months, between September and December 2026.

Day to day, you will support service users with a range of practical needs: interpreting calls, helping with GP registrations, guiding people through form applications, assisting with school enrolment, and providing orientation on accessing government support. As your training progresses, your responsibilities will develop towards more in-depth welfare benefits advice.

This is not an entry-level role that leaves you unsupported. You will be supervised, mentored, and developed throughout, and if you complete your probation successfully, further training and qualification opportunities may follow.

What we are looking for

You will be an advanced Spanish speaker with at least six months of experience working with individuals or communities in a supportive capacity, paid or voluntary. You will bring empathy, patience, and a genuine commitment to the communities we serve, alongside a structured, organised approach and a willingness to learn.

You do not need to be a qualified adviser yet. What matters most is that you are ready to grow into one.

We are particularly encouraging applications from people with lived experience of migration, and welcome applications from racialised, disabled, working class and LGBTQ+ backgrounds.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Housing Floating Support Worker

Location: Hammersmith (The service is Pan London and operates within local communities, necessitating travel across all 11 boroughs to deliver outreach support to clients when needed)

Salary: £27,000 - £32,000

Hours: Full time

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The Floating Support Worker will specialise in working with women for whom housing, and risk of tenancy breakdown is a priority. You will provide specialist housing and domestic abuse support to women aged 18 and over. The accommodation needs of the women you support will require you to advocate and support for each woman efficiently and empathically, whilst liaising with providers and stakeholders to ensure her accommodation needs are met. The role is dynamic and requires the post holder to respond to women with effective crisis intervention, advocacy and support. They will be required to coordinate the provision of multiagency support which focuses on working with clients to maintain their tenancies and prevent homelessness. The post holder will establish positive, proactive, and innovative working relationships with housing services and partner agencies.

The Floating Support Worker will ensure that the women survivors views and needs inform every stage of the process, and so the post holder will be empathic, empowering and able to advocate for women. You will also share your learning with your team, Advance and other stakeholders to ensure best practice is consistently achieved.

Working as part of a team of Floating Support Workers, you will make proactive contact and provide high quality non-judgemental advocacy and support based upon a client led needs and risk assessment. You will be responsible for a number of women at a time and you will be their designated and consistent support worker. You will also support women and referrers at the first stage of referral by completing assessments and providing crisis intervention support as part of a ‘duty’ team with designated days for you to do this.

The Floating Support Worker will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse and the housing sectors. As an experienced domestic abuse advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information appropriately.

Experience of supporting female survivors of domestic violence with housing and accommodation needs, in partnership with other organisations, and of safeguarding procedures is essential for this post.

Key Responsibilities and Duties

• Create effective working partnerships with housing service providers and the local council to promote the Floating Support Worker Service

• Provide information, guidance and support to referral stakeholders to enable them to identify women at risk of and experiencing domestic violence, enabling them to confidently respond and refer women to the service. This may include delivery of briefings and information sessions to upskill housing workers. To continuously build awareness of the service and confidence of stakeholders in order to ensure women in need are identified and supported

• Effectively support a number of women at any one time, undertaking case management activities such as excellent assessments, action planning, referrals, and record keeping

• Conduct comprehensive assessments of needs and risk for women experiencing domestic violence, carry out short- and longer-term risk management, safety planning and support; and identify and refer to services appropriate to their needs, including attendance at specialist/dedicated courts and MARAC as required

• Develop and deliver support plans that include delivery of high-quality face to face or telephone crisis intervention, information, advocacy and support, in respect to criminal and civil remedies, housing, health, welfare rights, children’s legislation and other appropriate interventions. Ensure that focus on safe tenancy sustainment and homelessness prevention underpins all work

• Advise women of their rights and options for seeking help and support from other agencies, making referrals and co-ordinating the provision of multi-agency support where necessary, and proactively advocate ensuring barriers to accessing support and protection are minimised

• Proactively assess the needs and safety of any children that women using the service may have, ensure that any risks/needs identified are addressed directly with the woman, and take appropriate action to safeguard them

• Proactively assess the needs and safety of women at risk proactively following Adult at Risk policies and procedures

• Participate in multi-agency conferences in respect of children and adults at risk as required, providing reports and undertaking actions as necessary

• Ensure all monitoring and evaluation for each woman, all cases and the project overall is accurate and up to date. Work in partnership with your team and the Advance Insights and Evidence team to ensure all reporting requirements are met. Highlight issues and successes in a timely manner

• Ensure that agreed case recording and monitoring systems are kept up to date and secure, and write internal and external reports where required, including for safeguarding conferences, team meetings, managers and other appropriate partners and stakeholders

• Participate in multi-agency working and focus groups when requested to do so and follow through on agreed appropriate actions that arise from these

• Work effectively as a member of your own team and as a team member of Advance supporting all organisational objectives

• Work in partnership with housing staff and provide institutional advocacy to maximise positive outcomes and use the appropriate reporting mechanisms to highlight persistent or recurring issues that arise

• Be responsible for your own personal learning development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role

• Participate in supervision, training and meetings as required, and assist in the development of services in line with agreed development plans

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications: 12th July 2026 at 23.59

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week

• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home

• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

• Pension scheme

• Enhanced maternity/adoption provision

• Access to our Employee Assistance Programme

• Employee eye-care scheme

• Clinical supervision for front line staff and first line management roles

• Refer a Friend Scheme - £250 for each referral who passes probation

• Organisation wide away days

• Thorough induction and training

• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have additional needs, please email the Talent Acquisition team and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Tower Hamlets.

Sounds great, what will I be doing?

As a Support Worker, you will provide person-centred support to individuals with mental health and complex needs, empowering them to progress on their recovery journey and develop the skills needed for independent living. Working as part of a dedicated team, you will build positive relationships with service users, carry out assessments and reviews, promote wellbeing and recovery, and work collaboratively with healthcare professionals and partner agencies to deliver high-quality, flexible support tailored to individual needs.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

The ideal candidate will have experience supporting individuals with mental health and/or complex needs and a good understanding of recovery-focused approaches and safeguarding principles. They will possess strong communication and IT skills, the ability to work independently and as part of a team, and experience working collaboratively with healthcare and other statutory services. Flexibility to work shifts, including evenings, weekends and bank holidays, is essential.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex needs Service in Croydon.

Sounds great, what will I be doing?

Empower a caseload of service users to manage their health and wellbeing. As part of a team, you will support a staffing rota offering support to service users between the hours of 8am-10pm Mon-Sun each week. In collaboration with your team, you will actively monitor wellbeing, mental health, housing and living environment to ensure service users journey into independence. Moreover, you will take a solution focused and co-produced approach to supporting service users with their move-on into independent living.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will have experience working with people with mental health and/or dual diagnosis needs, gained through paid or voluntary roles. You will be able to learn quickly, gather and assess information, and make sound decisions while accurately recording and sharing information in line with confidentiality requirements. You will be confident supporting individuals who may display challenging behaviour, using a calm, non-judgemental and solution-focused approach to de-escalate difficult situations and work collaboratively towards positive outcomes. The role requires resilience and optimism, with a strong belief in people's capacity for change, and the ability to work effectively in a fast-paced and sometimes pressured environment. A sound understanding of safeguarding is essential, along with the ability to respond appropriately to concerns. You must also be flexible and willing to work unsociable hours, including early and late shifts and occasional weekends as part of a team rota.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Team in Kingston.

Sounds great, what will I be doing?

As a Support Worker, you will provide person-centred support to individuals with mental health and complex needs, helping them to build independence, maintain their wellbeing and achieve their personal goals. You will work closely with service users and partner agencies to develop and review support plans, promote community engagement, support access to health, education and employment opportunities, and ensure accurate record keeping while contributing to a safe and positive environment.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Essential: Experience of supporting people with a range of needs, strong communication and relationship-building skills, the ability to undertake support planning and risk assessments, good IT skills for maintaining accurate records, and a sound understanding of safeguarding and promoting independence.

Desirable: Knowledge of mental health, dual diagnosis and substance misuse services, understanding of welfare benefits and housing legislation, experience working with external agencies, and a commitment to ongoing learning and professional development.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.