350 Care centre manager jobs

About us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ 1100 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

This role is specifically working as part of the Distributed System of Scientific Collections UK programme.

UK natural science collections hold more than 140 million items. These are an unrivalled source of data about how the Earth and its natural systems formed over 4.56 billion years, with the potential to support research that addresses some of the critical issues facing the world, including biodiversity and climate change. They contain evidence of the changes in the natural world including the impact of human life on our planet over the past few thousand years. The scientific, commercial, and societal benefits of these collections are currently constrained by the limits of physical access, and by highly fragmented digitisation efforts with less than 10% digitally available.

DiSSCo UK is a consortium of UK natural science collections, led by the Natural History Museum in partnership with the Arts and Humanities Research Council (AHRC) and UK Research and Innovation (UKRI), who are developing a national infrastructure to support the digitisation and use of the UK’s natural science collections to support this critical research.

This will take the form of a 10-year programme focused on digitisation of critical mass of collections as FAIR data, made available through a well-supported backbone of technology infrastructure, with continued development and application of innovative approaches such as greater use of Artificial Intelligence and robotics. Investment of the order of £155m over ten years from 2026-27 is expected to unlock at least a four-fold economic return on investment, as well as efficiency savings for UK and global researchers, and the potential for research innovation and studies that have not previously been possible – underpinning a future in which both people and planet thrive.

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

About the role

The Collection Assistant plays a vital role in ensuring collections are accessible, well-organised, and prepared in advance of digitisation activities. Working closely with digitisation teams, curators, and collection managers, you will help scale up operations for the accessibility and transparency of important scientific collections.

This position is an excellent opportunity to contribute to a nationally significant programme of work during a key phase of DiSSCo UK’s rollout. We encourage applications from candidates (both internal and external) who fulfil most of the key competencies and are willing to support training and personal development opportunities to fill any knowledge gaps.

This role is based within the Museum’s Digital, Data and Informatics (DDI) Department and reports to the relevant Unit Lead (Entomology or Botany).

This is a fixed term role until 31 March 2028.

About you

Are you passionate about making natural science collections accessible to researchers, policymakers, and the public worldwide? DiSSCo UK is seeking enthusiastic and detail-oriented Collection Assistant to help transform the Natural History Museum’s physical collections into high-quality digital records.

We are looking for a proactive and organised Collection Assistant to support the preparation, care, and movement of natural science collections for digitisation.

We are looking for strong communicators with excellent attention to detail, who can team up with both DiSSCo UK and NHM curatorial teams. You will have a pragmatic approach to problem solving and escalating issues in a timely manner. Above all, you thrive in a team environment, are enthusiastic about collections data and their organisation and place collaboration at the heart of your work.

Thriving at the Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

Find out more on our website.

What we offer

• 27.5 days holiday plus 8 bank holidays (full time equivalent)
• Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
• Season ticket, bicycle and rental loan
• Life insurance
• Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
• Staff discount at our Museum shops and cafes
• We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
• Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. 
• Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi

Hybrid working

We are working towards a vision where both people and planet thrive, and nothing gives a greater connection with this, than seeing first-hand, the visitors, scientific research and collections that all of our work is inspired by and working side by side with the teams delivering the visitor experience and events. We also recognise the benefits and flexibility that hybrid working brings. We operate a hybrid working model that requires regular, weekly attendance for this role, with the precise pattern of days on site and worked from home to be agreed with your manager.

Due to the nature of this role the work pattern will be 100% on site.

How to apply

If this sounds like you, please apply on our website.

Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.

Closing date: 23:59 on 29 September

Interviews expected: w/c 12 and 19 October

Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.

About us

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ 1100 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

This role is specifically working as part of the Distributed System of Scientific Collections UK programme.

UK natural science collections hold more than 140 million items. These are an unrivalled source of data about how the Earth and its natural systems formed over 4.56 billion years, with the potential to support research that addresses some of the critical issues facing the world, including biodiversity and climate change. They contain evidence of the changes in the natural world including the impact of human life on our planet over the past few thousand years. The scientific, commercial, and societal benefits of these collections are currently constrained by the limits of physical access, and by highly fragmented digitisation efforts with less than 10% digitally available.

DiSSCo UK is a consortium of UK natural science collections, led by the Natural History Museum in partnership with the Arts and Humanities Research Council (AHRC) and UK Research and Innovation (UKRI), who are developing a national infrastructure to support the digitisation and use of the UK’s natural science collections to support this critical research.

This will take the form of a 10-year programme focused on digitisation of critical mass of collections as FAIR data, made available through a well-supported backbone of technology infrastructure, with continued development and application of innovative approaches such as greater use of Artificial Intelligence and robotics. Investment of the order of £155m over ten years from 2026-27 is expected to unlock at least a four-fold economic return on investment, as well as efficiency savings for UK and global researchers, and the potential for research innovation and studies that have not previously been possible – underpinning a future in which both people and planet thrive.

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

About the role

DiSSCo UK is seeking an experienced and inspirational Digitisation Team Unit Lead to oversee digitisation operations, deliver strategic objectives, and support the development of a high-performing team contributing to the UK's natural science collections infrastructure.

The Unit Lead will provide sectional technical and people leadership for digitisation and collection preparation activities, ensuring projects are delivered efficiently, safely, and to a high standard. You will work across institutional teams and external partners to drive innovation, improve workflows, and deliver impactful outcomes that support research, conservation, and public engagement.

This role is based within the Museum’s Digital, Data and Informatics (DDI) Department and reports to the DiSSCo UK Operations Team Lead.

This is a fixed term role until 31 March 2028.

About you

You will be a confident communicator, able to foster strong working relationships both within the DiSSCo UK programme and wider NHM Collection teams. You will thrive in team environments, supporting and driving your teams to success, with excellent attention to detail and problem-solving skills.

The role will combine technical digitisation expertise and people management. While beneficial, it is not essential that the postholder has previous direct management experience. We welcome applicants who may not have had formal line management experience previously, but are willing to learn and embrace building, developing and motivating a team.

This post will lead the Botanical section of Digitisers and Collection Assistants. The postholder will need substantial experience working with botanical specimens, natural science collections, with applied botanical expertise and the ability to make informed operational decisions on specimen handling and workflow requirements.

Thriving at the Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.

Find out more on our website.

What we offer

• 27.5 days holiday plus 8 bank holidays (full time equivalent)
• Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
• Season ticket, bicycle and rental loan
• Life insurance
• Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
• Staff discount at our Museum shops and cafes
• We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
• Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures.
• Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi

Hybrid working

We are working towards a vision where both people and planet thrive, and nothing gives a greater connection with this, than seeing first-hand, the visitors, scientific research and collections that all of our work is inspired by and working side by side with the teams delivering the visitor experience and events. We also recognise the benefits and flexibility that hybrid working brings. We operate a hybrid working model that requires regular, weekly attendance for this role, with the precise pattern of days on site and worked from home to be agreed with your manager.

Hybrid working is possible, with onsite supervision required during digitisation activity, around 3 days per week on average. This may increase in line with business requirements. Occasional work across other Museum or partner sites around the UK may be required.

How to apply

If this sounds like you, please apply on our website.

Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.

Closing date: 23:59 on 29 September

Interviews expected: w/c 19 October

Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.

YEF Detached Youth Work Area Lead

Relationships change lives.

At M13 Youth Project, we believe every young person deserves trusted adults who believe in them, walk alongside them and help them discover who they are, what they have to offer and the difference they can make. For over 30 years, we've built those relationships through detached youth work - meeting young people where they choose to be, listening deeply and creating opportunities for belonging, belief and hope.

We're now looking for an experienced Detached Youth Work Area Lead to join our team and play a key role in one of the UK's most ambitious detached youth work research pilots.

M13 is leading the Greater Manchester consortium delivering the Youth Endowment Fund (YEF) Detached Youth Work Pilot. The Pilot aims to build a strong evidence base for detached youth work, combining outstanding frontline practice with rigorous evaluation to shape the future of youth work nationally.

Reporting to the YEF Detached Youth Work Project Lead, you'll work across three neighbourhoods and lead detached youth work in at least two of these, within M13's delivery of the pilot. You'll be responsible for delivering high-quality detached youth work outdoors in public spaces (on streets, in parks and other community spaces), modelling excellent relational detached youth work practice, supporting less experienced colleagues through day-to-day practice, contributing to monitoring and evaluation, and building positive relationships with young people, local residents, community organisations and partner agencies.

This is first and foremost a frontline detached youth work role. You'll spend much of your week in outdoors in parks, streets and neighbourhoods, building trusted relationships with young people through conversation, consistency and purposeful informal education. Alongside this, you'll help ensure high-quality implementation of the YEF Shared Practice Model within your neighbourhood patches, contribute to monitoring and reporting and work closely with the Project Lead and wider team to support the successful delivery of the pilot.

We're looking for someone who is a qualified (NVQ L2 in Youth Work) and experienced (2 years) detached youth worker, confident leading excellent practice and passionate about relational detached youth work. You'll be organised, reflective and proactive, with experience of taking responsibility for detached youth work within a neighbourhood, maintaining high-quality records, building effective local partnerships and supporting colleagues through encouragement, reflection and shared learning. Most importantly, you'll share our belief that relationships are the foundation for meaningful change.

This is a 22.5- 25 hour per week, community and office-based role (M13's full-time week is 37.5 hours). Your week will include six detached youth work sessions (three afternoons and three evenings), alongside planning, monitoring, partnership working and reflective practice. Some flexibility can be offered around when office-based work is undertaken, where operationally possible.

In return, we offer a supportive, reflective and values-led working environment, regular supervision, ongoing professional development, a generous employer pension contribution, TOIL for out-of-hours working, additional Christmas gift leave and the opportunity to contribute to nationally significant research that could shape the future of detached youth work.

If you're an experienced detached youth worker, confident in leading work in ourdoor community public spaces, ready to combine outstanding frontline practice with leadership of detached youth work across neighbourhoods, learning and innovation, we'd love to hear from you.

Our Organisation

The Football Association (The FA) is the governing body of football in England. We are responsible for promoting and developing the game at all levels; from grassroots through to the professional game, The FA Cup and the England Teams, and we have two world class assets: Wembley Stadium and St. George's Park.

Our vision is to inspire positive change through football; our national game that breaks down barriers and unites people from very different backgrounds. Today, we are the governing body of a national community that includes more than 15.7 million football participants, almost 30 million fans and more than 90,000 grassroots teams.

At The FA mental health and wellbeing is a core enabler of everything we do, personally and professionally, on the field and off the field, in how we perform, deliver, and navigate the world around us.

The Role

As an organisation we are increasingly responding to a range of complex mental health related cases that often involve ethical, psychosocial, and occupational challenges that impact individuals as well as presenting, in some cases, increased organisational risk. As we continue to evolve our internal support structures, we recognise the value that an independent expert panel will bring.

The purpose of the Independent Mental Health Expert Panel (IMHEP) is to bring together specialists to provide independent multidisciplinary oversight, consultation, reflective supervision and expert guidance regarding complex mental health cases. The focus of the panel is to support our internal workforce of c.1000 colleagues, for whom we have a duty of care to support and protect mental health and wellbeing.

We are looking for individuals with a strong passion for delivering human centred, multidisciplinary mental health care, and a broad knowledge of the mental health challenges faced by individuals working in high performance sport cultures. We are seeking individuals with a sound understanding of the modern game of football in its various forms, and who have a comprehensive working knowledge of the most up to date policy and research progressions in their respective field.

Key Accountabilities

As a member of the IMHEP you will be required to:

• Provide twice yearly independent expert case consultation for the Mental Health and Wellbeing (MH&WB) and HR teams
• Improve quality and consistency of internal case management
• Strengthen safeguarding and risk management
• Ensure the safety of, and ethical practice by, internal practitioners and the organisation
• Identify common themes and learning opportunities
• Support the MH&WB and HR teams (and in some cases line managers) in managing particularly complex cases (where such support is requested by the MH&WB and HR teams)
• Offer advisory recommendation, observation and learning
• Where appropriate support psychologically informed governance and policy

The panel will offer recommendation only and The FA retains operational, legal, clinical, safeguarding and managerial accountability for all decisions.

The MH&WB team will be responsible for coordinating the panel, chairing meetings, recording and securely storing/sharing relevant information, and remain accountable for all case related decision making.

There will be two formal meetings per year where a selection of complex cases will be taken to the panel for review and discussion. Examples of selected cases might include:

• High-risk mental health concerns
• Suicidality or self-harm concerns
• Repeated safeguarding concerns
• Complex interpersonal challenges or behavioural risk
• Significant psychological or emotional trauma
• Ethical uncertainty
• Multidisciplinary or cross function conflict of interest
• Organisational risk
• Longstanding mental health and/ or performance support needs

What we are looking for

Members of the Panel will include:

• Consultant Psychiatrist
• Clinical Psychologist
• Occupational Psychologist or Organisational Consultant
• Neurodiversity Specialist
• Health and Safety Representative
• Human Resource Specialist

Members of the Panel will be expected to participate independently and objectively, and within the boundaries of their professional competence. Any conflicts of interest (case specific or in relation to the organisation whole) must be declared to the Chair of the Panel prior to participation. Contributions must be constructive and offered for the good of The FA and its employees. Members are expected to promote safe and ethical practice at all times and maintain confidentiality throughout (The panel may decide that confidentiality be broken where there is a legal obligation to disclose information, where there is a risk of serious harm to an individual or others, or where the sharing of information is needed to safeguard an individuals welfare)

Time Commitment

As a minimum, IMHEP members should attend two scheduled meetings per year to review and discuss a selection of identified complex cases. Meetings will usually be face to face on weekdays at The National Football Centre St George's Park, or Wembley Stadium. Additional Panel meetings may be called at the discretion of the Panel Chair. Panel members will also be available for ad hoc consultation on specific matters within the Panel's remit as required. Ad hoc meetings will be kept to a minimum and usually be held online.

Members will receive a set fee for attending meetings, and reasonable expenses incurred in order to travel to meetings will be reimbursed.

Members will be appointed for an initial term of two years, after which they will be eligible to reapply for another two years, up to four times (maximum of 8 years). Members can resign from the Panel at any point with written notice, and The FA can also terminate appointments where necessary.

Role Descriptors

The FA are looking to appoint the following specialist roles:

Consultant Psychiatrist

Providing specialist medical and psychiatric expertise regarding complex mental health presentations, risk assessment considerations, diagnostic complexity, treatment pathways, and psychiatric considerations.

Key Responsibilities

• Provide expert psychiatric consultation
• Advise on risk formulations
• Consider diagnostic complexities
• Provide expert understanding of severe mental illness
• Advise on treatment considerations and appropriateness of support plans
• Contribute to reflective discussions

Essential Qualifications

• Registered medical practitioner
• Specialist registration in psychiatry
• Professional registration with General Medical Council (GMC) and indemnity insurance
• Significant experience in the management and review of complex mental health

Clinical Psychologist

Providing psychological formulation, behavioural understanding, trauma-informed diagnosis, and psychologically informed perspective on complex cases.

Key Responsibilities

• Provide psychological formulation
• Advise on trauma-informed approaches
• Identify behavioural and systemic factors
• Advise on safe and ethical practice
• Support reflective learning process

Essential Qualifications

• HCPC-registered Clinical Psychologist
• Current professional registration
• Significant experience working with complex cases
• Experience working within a multidisciplinary team

Occupational Psychologist or Organisational Consultant

Providing expertise on workplace mental health and wellbeing, psychosocial risk factors, systemic stressors, and psychologically well organisations.

Key Responsibilities

• Advise on workplace psychosocial risk factors
• Consider organisational impact
• Provide perspective on psychologically informed workplace approaches
• Support broader workplace wellbeing considerations

Essential Qualifications

• Registered Occupational Psychologist or relevant equivalent
• Relevant professional memberships, including HCPC registration
• Significant experience in organisational mental health

Neurodiversity Specialist

Providing expertise on neurodiversity, psychosocial risk factors, equality and inclusion support, and systemic risk factors concerning neurodiverse cases management.

Key Responsibilities

• Provide expert advise on appropriate support infrastructure for cases involving neurodiverse diagnoses
• Advise on behavioural and systemic factors
• Support reflective learning process where neurodiverse factors are involved
• Support escalation process where required

Essential Qualifications

• HCPC-registered Clinical Psychologist
• Current professional registration
• Significant experience working with neurodiverse populations in the workplace

Health and Safety Representative

Providing expertise regarding workplace health and safety requirements, psychosocial risk management, and organisational safety obligations.

Key Responsibilities

• Support organisational safety considerations
• Identify systemic risk implications
• Advise on safe systems of work
• Support governance and risk compliance
• Advise on psychosocial risk management

Essential Qualifications

• CertIOSH or CMIOSH membership, or equivalent MIIRSM membership
• Significant experience working with organisational risk management
• Understanding of organisational risk management legislations including ISO45003
• Working understanding of psychosocial risk factors
• Working understanding of supporting organisational wellbeing obligations

Human Resource Specialist

Providing expertise on employment practice, people management, workplace policies, employee relations, and organisational processes to inform consideration of complex workplace mental health cases.

Key Responsibilities

• Provide advice on HR policies and employment practices
• Consider employee relations and workplace processes
• Advise on reasonable workplace adjustments and organisational procedures
• Support fair, consistent, and legally compliant decision-making
• Contribute a people management perspective within multidisciplinary discussions

Essential Qualifications

• Chartered Member or Fellow of the CIPD (or equivalent professional body)
• Significant senior HR experience, including employee relations and complex workplace cases
• Experience advising on workplace wellbeing, absence management, and organisational policy
• Experience working collaboratively with multidisciplinary teams

If you feel that you have the relevant skills and experience, please do apply, and select which panel position you are applying for on the application form.

We welcome applications from everyone and are proud to be an equal opportunities organisation. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

The Salvation Army is committed to serving others without discrimination and sharing the good news with them - these mission priorities will be at the centre of this new role. The Community Mission Coordinator will coordinate the existing busy programme with a strong team of volunteers and develop new initiatives.

Working specifically in Staple Hill, a diverse community, the current programme includes: drop-ins, food store, Employment Plus, Bible study groups, mid-week worship, coffee morning, toddler group, lunch club and an extensive range of seasonal activities. The candidate will also have scope to develop new initiatives, identifying needs and utilising available resources.

We are looking for an enthusiastic, passionate and highly motivated person with strong organisational skills; able to lead activities, coordinate volunteers and employees, manage administration tasks and network with other local groups and agencies.

This role has an occupational requirement that the successful candidate must be a committed and practising Christian, actively involved in their own church and will be in sympathy with the doctrines of, and supportive of, the purposes and the aims and objectives of The Salvation Army. 

For any queries or if you require any further information regarding this role, you are welcome to call us. Please visit our website via this advert for details. 

In order to complete your application please download and read the job profile and any other attachments on our website. 

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment will be subject to satisfactory references, a criminal record check (DBS: a satisfactory Enhanced DBS Disclosure Check of the Adult workforce and an Enhanced DBS with Barred List check of the Child Workforce) and evidence of your Right to Work in the UK in line with Home Office requirements.
As we are not a licensed sponsor, applicants must already have the right to work in the UK.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records. 

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits:
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; an employee assistance programme.

Working hours: 35 hours per week; including one Saturday a month if possible, otherwise some level of flexibility. 28 hrs will also be considered. 

Closing date: Tuesday 22nd September 2026.

Location: Homebased in the East of England (Cambridgeshire · Essex · Norfolk · Central Bedfordshire · Hertfordshire · Suffolk)

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary.You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region, which includes Cambridgeshire, Bedfordshire, Hertfordshire, Essex, Suffolk and Norfolk.  There will be occasional travel around the East of England Region, and you may be required to travel at short notice for face-to-face meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteer caseworkers in the East of England, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Regional Casework Manager and a Regional Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare support in key areas such as disability, benefits, mobility, mental health support or local authority provision. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East of England would be valuable.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role 

For more information and to apply, please click the Redirect button.

Review the benefits that SSAFA has to offer on our website.

If you have any queries or would like to speak to someone about this role, please contact Mandy Yardley, Regional Casework Manager, for an informal discussion. 

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight27 September 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Battersea is entering an exciting phase of innovation and transformation as we continue into the second year of our new five-year strategy. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat.

We currently have a permanent opportunity for someone to join us as a Direct Marketing Officer - Regular Giving (Lottery & Lead Generation).

As part of this role, you will manage and deliver a series of high standard direct marketing campaigns across our Regular Giving programme. You will be recruiting, retaining and upgrading regular donors to generate agreed income through a variety of direct marketing methods such as direct dialogue, DRTV, digital, and direct mail. You’ll also be encouraging regular monthly gifts or support via one of our main products such as general Regular Giving and Sponsorship, our Lottery, Value Exchange programme and other methods of committed giving as they arise.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 28th September 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):
First Round (questions format): 12th - 16th October 2026
Second Round (in person, task and further questions): 22nd - 27th October 2026

For more information about the role, please download our Recruitment pack.

Do you want to get out there and work in a role where you will support an end to rough sleeping in Bristol? 

St Mungo’s Bristol Street Outreach Team will be recruiting to a number of Outreach Worker roles as part of an increased number of opportunities across rough sleeping services. This could include working with focused groups of clients including those residing in vehicles on the roadside or people who have been rough sleeping for a particularly long time, some of whom are part of the ‘Target Priority Group (TPG)’.

Our belief is that rough sleeping is an intrinsically harmful and dangerous activity both for the individual and for the wider community. Therefore, we take a proactive and assertive approach to supporting people away from this activity. Our aim is to support people to recover from the effects of rough sleeping and move away from a street lifestyle permanently.

Working as an Outreach Worker you will:

• Work with people who are rough sleeping to assess their needs and deliver a person-centred support that meet peoples individual needs and connect them to suitable housing options. This could also include working alongside people who are residing in vehicles on the roadside.
• Balance time in the community, on Outreach, working with people where they are sleeping or spending their days, alongside time in the office completing administrative tasks and attending meetings.
• Help people access vital services like healthcare, substance use support, and adult social care.
• Work in partnership with multi-disciplinary teams and agencies across the city to meet client’s individual needs.

It’s not always an easy job, but the opportunity to work with different people every day, helping individuals experiencing homelessness and the local community end the harms of rough sleeping can be highly rewarding.

You will work on a weekly shift rota including mornings, evenings, weekends and bank holidays. This helps us to ensure we are available to support people experiencing homelessness when they need us the most. Shifts can vary particularly during periods of extreme weather.

About you

We are always on the lookout for people who share our ambitions. You don’t need direct experience to succeed in these rewarding roles; if you are ready to get out there and support our clients, we encourage you to apply!

• You will have good communication skills with the ability to network and build effective relationships with a variety of people, a good understanding of the complex issues faced by homeless people and the difficulties they experience in accessing services.
• If you think you have the resilience and patience to work with people who may have complex needs and challenging behaviour, we will provide you with the tools and training to support clients to end rough sleeping for good.  
• Due to the nature of this role a full UK or equivalent driving license is desirable for this post, and/or competency in cycling.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 24 September 2026

Interview and assessments on: 5-6 October 2026

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

The purpose of the role is to assist our clients with immigration legal advice and representation. The focus of this legal work is on non-legal aid funded matters, supporting people to preserve immigration status and for some become British Citizens. While the majority of the immigration advice and representation at RMJ is free for clients, this service we charge an affordable fee to help those who cannot find affordable and professional representation.

Key Responsibilities 

Case management:

• Manage own caseload, working to advance the best interests of the client
• Adhere to standards set out by IAA/SRA and AQS to deliver high-quality advice#
• Provide advice and representation up to IAA level 2/3.
• Engage with the Line Manager to create and follow a training plan to ensure compliance with IAA CPD, keeping up to date with changes in law, policy and guidance to ensure clients receive accurate and high-quality advice
• Liaise directly with the UKVI and related governmental agencies 
• Complete forms, letters and immigration applications in line with deadlines
• Liaise with and refer clients to Legal Aid Solicitors or other advisers, as appropriate
• Manage clients’ expectations by discussing deadlines, outcomes and timing
• Deliver legal advice outreach surgeries/drop in as and when required
• Progress cases in a timely manner in line with regulatory requirements
• Implement organisational priorities into day-to-day casework.
• Maintain client’s files and records in line with file management procedures

General responsibilities:

• Seek to continuously improve in order that the Charity delivers the best possible service to beneficiaries
• Ensure that all of RMJʼs Policies and Procedures are adhered to at all times
• Attend internal and external training as and when required
• Participate in regular supervisions and team meetings
• Working with the Head of Campaigning to raise awareness or further research in relation to the issues our client group face
• Attend the office on a regular basis (hybrid working)
• Act as a positive ambassador for the Charity at all times
• Working with volunteers when necessary
• Undertake any other duties that may be reasonably required

Education/Qualifications:

IAA accredited. If IAA level 1, the candidate will be expected to initially work under supervision completing level 2 work and qualifying at level 2 within 6 months (training is provided and study leave is accommodated). Upon obtaining a higher level of accreditation, the candidateʼs salary will increase in line with RMJ pay scales.

Practising Solicitor with 1-year immigration experience.

IAAS level 2 caseworkers (non-solicitor) will be considered but if appointed must be prepared to work under supervision and qualify at IAA level 1 within 6 months (Training is provided and study leave is accommodated). Upon obtaining a higher level of IAA accreditation, the candidateʼs salary will increase in line with RMJ pay scales.

For further information and details about the application process, please refer to the recruitment pack. 

Please note that applicants must have the legal right to work in the UK, as visa sponsorship is not available for this role.

Noah's Ark Children's Hospice is partnering with Robertson Bell on a retained basis to recruit a Director of Finance on a permanent basis. This is an exciting opportunity to join a highly regarded children's hospice at a pivotal stage of its development, taking a leading role in strengthening financial performance, improving organisational effectiveness and helping shape the charity's next phase of growth.

This is more than a traditional Finance Director role. Noah's Ark has undergone significant transformation in recent years, moving from a predominantly community-based service to operating a 24/7 hospice facility at The Ark. The successful candidate will join at a critical point in this journey, with the opportunity to strengthen the finance function whilst working closely with the wider Senior Leadership Team to ensure the charity is making the best possible use of its resources and delivering maximum value for children and families.

For an ambitious, commercially minded finance leader, this is an opportunity to combine strong financial leadership with genuine organisational impact, helping to shape a more effective operating model and contributing directly to the future direction of the charity.

The role

• Partner with the CEO, Senior Leadership Team and Board of Trustees to shape the charity's financial and strategic direction during a period of organisational change.
• Stabilise and strengthen the finance function, ensuring high-quality financial management, robust controls and accurate, insightful reporting.
• Lead the budgeting, forecasting and financial planning process, including modelling different care delivery approaches, investment decisions and longer-term strategic scenarios.
• Support the charity to improve its financial position, identifying opportunities to increase efficiency and ensure resources are being deployed to maximum effect.
• Oversee statutory accounts, external reporting, audit and regulatory requirements, ensuring the charity maintains strong financial governance and compliance.
• Ensure effective management of reserves, investments, cash flow, liquidity, insurance and restricted funds.
• Contribute to the development of the charity's next multi-year strategic plan, bringing commercial discipline, financial insight and a practical focus on delivery.
• Identify opportunities for cost efficiency and productivity improvements across the organisation, working collaboratively with colleagues to turn insight into action.
• Support the design and implementation of new IT and financial systems, ensuring they provide the information and controls required to support an effective organisation.
• Lead and develop a small finance team, setting clear expectations, building capability and creating a culture of accountability and high performance.
• Play an active role in wider organisational leadership, bringing constructive challenge and financial insight to decisions beyond the traditional finance remit.

The organisation

Noah's Ark Children's Hospice provides specialist care and support to babies, children and young people with life-limiting or life-threatening conditions, alongside their families. Its purpose-built hospice, The Ark, opened in 2019 and provides a unique environment where children can receive specialist care, therapy, bereavement support and family services in a safe and welcoming setting.

Rated 'Outstanding' by the Care Quality Commission, Noah's Ark supports families across North and Central London and Hertsmere, delivering care wherever it is needed - in the family home, within the community or at The Ark.

This is an organisation with a warm, supportive culture and a strong commitment to its values of Kindness, Excellence and Courage. It is now looking for a finance leader who can combine that collaborative approach with the confidence to challenge constructively, make difficult decisions and drive meaningful improvement.

Essential criteria

• Fully qualified accountant (ACA, ACCA, CIMA or equivalent).
• Strong experience leading a finance function.
• Strong understanding of financial controls, governance, audit and statutory reporting.
• Demonstrable experience producing and interpreting high-quality financial information that supports effective decision-making.
• Experience leading and developing teams, with the confidence to set expectations, address underperformance and hold colleagues accountable.
• Excellent communication and relationship-building skills, with the ability to engage and influence senior stakeholders and non-finance colleagues.
• A proactive, hands-on and self-starting appr

Position: Breathing Space Coordinator, Wales
Hours: 21 hours per week
Contract: Fixed term until March 2029
Location: Home-based in Wales
Salary: £26,912 per annum FTE, (£16,147 per annum actual for 21 hours per week) plus excellent benefits
Salary Band and Job Family: Band 1, Charity
You’ll start at our entry point salary of £26,912 per annum FTE (£16,147 actual), increasing to £28,594 per annum FTE (£17,156 actual) after 6 months service and satisfactory performance and to £30,276 per annum FTE (£18,166 actual) after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This part-time, fixed-term role (21 hours per week) will coordinate our Breathing Space project in Wales until March 2029. The project enables unpaid carers supporting people with MS and other neurological conditions to take short breaks.

We are seeking an enthusiastic, experienced Project Coordinator who enjoys delivering fixed-term funded projects, working directly with the people we support and our volunteers. Excellent communication skills and a proven ability to achieve project objectives are essential.

You will work closely with unpaid carers, people affected by MS and other neurological conditions, key external partners, the Service and Support Team, the Director for Wales and teams across the MS Society. Focused on outcomes and tangible results, you will build strong stakeholder partnerships and represent the MS Society at meetings and events promoting the project to unpaid carers.

The role can be based anywhere in Wales, but regular travel across Wales is expected.

Welsh language skills are desirable

Closing date for applications: 9:00 on Monday 28th September 2026.
Anticipated interview date: 6th & 7th October.

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Neurodiverse Living Experience Peer Support Worker
Contract Length: Fixed term to 31 March 2029
Hours: Part-time, 22.5 hours (three days) per week
Line Manager: Living Experience Manager
Location: Various sites across Salford
Salary: £24,785 per annum, pro rata
Annual Leave: 27 days per annum pro rata, plus bank holidays

About us

At Mind in Salford, we’re more than a local mental health charity, we’re a community working to ensure no- one has to face mental ill health alone.

Every day, we support people across Salford to improve their wellbeing, build resilience, and create positive change in their lives.

About the Service

Salford Neighbourhood Mental Health Team (SNMHT) is a community mental health service delivered in partnership between Greater Manchester Mental Health NHS Foundation Trust, Mind in Salford, Six Degrees, Wellbeing Matters and START.

The team brings together a range of professionals, including occupational therapy, nursing, recovery work, psychiatry, psychology, peer mentoring and social work. The role will contribute to this multidisciplinary approach by bringing a living-experience perspective into support planning and service delivery.

SNMHT works in a strengths-based way, focusing on people’s skills, aspirations and experiences. Support is designed to help people recover, stay well and remain connected to their communities.

About You and the Role

We are seeking a Living Experience Peer Support Worker who will use living experience of neurodiversity and mental health challenges to offer hope, practical support and recovery-focused encouragement to people accessing Salford Neighbourhood Mental Health Team.

The postholder will work across Salford in community settings, supporting people to identify their strengths, work towards personal goals, improve wellbeing and connect with opportunities in their local communities.

The successful applicant will work alongside Key Workers and other professionals to provide person-centred peer support. They will use their own experience safely and appropriately, maintaining clear boundaries while offering empathy, practical guidance and encouragement.

Application deadline: 5PM on Friday 25 September

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to achieving equal opportunities in employment and the service we provide, and welcome applications from people with lived experience of mental health issues. We encourage applications from everyone, irrespective of age, disability, gender reassignment, race, religion or belief, sexual orientation, marriage and civil partnership and pregnancy and maternity.

We work with children and adults who may be at risk of abuse and therefore everyone is subject to a DBS check (level of check is dependent on the nature of the role) and receipt of two satisfactory references.

No agencies please.

Head of Campaigns & Communication

Contract: Permanent

Hours: 35

Location: Hybrid - 2 days per week from Finsbury Park centre

Starting salary:£58,965

Closing date: 30th September 2026

Expected date of interviews: Week Commencing 5th October 2026

Job ref: VA803

Freedom from Torture is the Winner of the Overall Award for Excellence and the top prize for Campaigns and Advocacy at the 2023 Charity Awards.

We have an exciting opportunity to lead our campaigns and communications team, delivering innovative and impactful campaigns in support of Freedom from Torture’s influencing goals to ensure the international ban on torture is upheld and survivors of torture are treated fairly within the UK asylum system.

The Head of Campaigns and Communications is responsible for our brand, marketing, digital, campaigning and media function, delivering impactful messages to influence, harness engagement and support income generation at Freedom from Torture.

About the role

This pivotal role supports Freedom from Torture to reach more people, to highlight the impact of our specialist services for survivors of torture and to engage the public and politicians to support our vision for a world free from torture.

The impactful campaigns and strategic communications that this role oversees will support income growth, media profile and influencing.It will shape how Freedom from Torture communicates, reaching new audiences and lead the development of a multi-year campaign to uphold the torture ban.

Managing a team of digital, media and brand experts, the successful candidate will build a strong network of stakeholder relationships to support success in fundraising and influencing.

About you

You will be an expert communicator and campaign strategist with a deep understanding of developing and delivering audience led campaigns to drive change.You will have a track record of delivering campaign wins and senior experience in strategic communications.You will be an expert in digital led communications and engagement.

You will have a deep interest in human rights and an understanding of the political environment and effective tools to influence.You will thrive in a fast paced environment whilst retaining the ability to remain focused on strategic goals.An excellent people leader, you will have experience in leading multi disciplinary communications and campaigns teams with a focus on creating a supportive culture to enable high performance.

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £58,965 - £68,399.

To view the Job Description and Person Specification, please click here.

To apply, please provide a CV and fill in the downloadable application form.

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactorystandard DBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies please.

About Hearing Dogs for Deaf People

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About the role

We are seeking a compassionate, proactive, and organised Interim Partnership Advisor to join our Partnership Support Team on a full-time basis. You’ll manage a defined geographic area covering Borders, East, North East and Highlands.

Responsible to: Partnership Support Area Manager.

Based: Community based in Scotland (covering Borders, East, North East and Highlands).

Contract: Permanent, full-time.

Key Responsibilities

Companionship – Supporting Thriving Partnerships:

• Provide long-term, person-centred advice, guidance, and wellbeing planning to partnerships within an allocated regional area.  Ensuring all recipients feel they are treated with attention, courtesy and respect.  
• Manage a caseload of partnerships, ensuring regular in-person visits (once per quarter after the first 6 months) and ongoing tailored support via multiple channels. 
• Develop and implement partnership support and wellbeing plans, with robust risk management measures. 
• Support the integration of new partnerships into the local community, delivering monthly support throughout the first 6 months. 
• Lead on retirement and bereavement pathways, offering planning, preparation, emotional support, and signposting to alternative Hearing Link Services (HLS) where appropriate. 
• Provide behavioural guidance and targeted interventions to maintain healthy, successful partnerships. 

Connection – Building Community and Networks:

• Organise and attend local community events to strengthen relationships and engagement. 
• Deliver peer-based community programmes that bring together partnerships and Peer Support Volunteers to share experiences, insights, and encouragement. 
• Facilitate support groups for hearing dog partnerships, encouraging shared learning, problem-solving, and mutual encouragement. 
• Work collaboratively with internal teams, volunteers, and external agencies—including support workers, local councils, employers, and veterinary practices—to remove barriers and improve outcomes. 
• Advocate Partnership Volunteer Updates to maintain volunteer engagement and connection. 

Confidence – Empowering Partnerships to Flourish:

• Focus on quality of service and partnership outcomes, adapting support levels to meet individual needs. 
• Provide timely emergency cover and practical assistance within the allocated territory, with ad hoc support to neighbouring counties as required. 
• Conduct thorough root cause analysis to identify underlying issues and implement early interventions through targeted coaching and problem-solving. 
• Apply person-centred, evidence-based decision-making to manage partnership breakdowns, returns, cases, and alerts effectively. 
• Conduct annual assessments of each partnerships performance and wellbeing to review ongoing requirements and verify continued compliance with accreditation standards. 
• Keep partnership records accurate, current, and reflective of evolving needs. 
• Capture and share impactful stories to showcase the value and outcomes of our work. 
• Maintain and continually develop expertise in hearing loss, assistive technology, hearing awareness, dog training, and canine wellbeing. 
• Join team events, meetings, and training at regional locations and Hearing Dogs centres, with occasional overnight stays to connect, learn, and collaborate.

Skills, Knowledge and Expertise

You will need  full UK Driving Licence and willingness to travel within and around Borders, East, North East and Highlands, and to our centres.

Knowledge:

• Canine Behaviour & Training: Up-to-date knowledge of canine training practices, behaviour reinforcement, and emotional wellbeing support. 
• Task-Related Assessment: Ability to monitor and evaluate a dog’s task performance, identifying and addressing lapses. 
• Hearing Loss & Deaf Awareness: BSL Level 2 or above with strong Deaf awareness. 
• Partnership Development: Understanding of person-centred support approaches and the user experience throughout the partnership lifecycle. 
• Organisational Policies & Standards: Knowledge of HR policies, GDPR, equality legislation, and Assistance Dogs International (ADI) standards. 

Skills:

• Behavioural Guidance: Provide advice on maintaining and reinforcing behaviours, resolving challenges, and refining training plans. 
• Listening & Empathy: Demonstrate strong listening skills, emotional intelligence, and compassion, especially when working with vulnerable people or those experiencing grief. 
• Relationship Building: Establish and maintain trust-based relationships with partnerships, volunteers, and stakeholders. 
• Problem-Solving & Conflict Resolution: Apply solution-focused methods, coaching, and mentoring to resolve partnership or task issues. 
• Root Cause Analysis: Identify and address recurring challenges by working with internal teams on sustainable solutions. 
• Time Management & Organisation: Manage multiple partnerships and initiatives effectively, meeting deadlines and priorities. 
• Cross-Functional Collaboration: Work productively with colleagues across different departments and functions. 
• Communication: Adapt communication style for different audiences; communicate clearly across teams, stakeholders, and volunteers. 
• Storytelling: Create engaging communications about partnership journeys for updates and stakeholder engagement. 
• Driving: Hold a valid driving licence and be able to travel within the allocated territory. 

Behaviours:

• Self-Conduct: Lead and motivate others, holding self and others accountable while maintaining professionalism. 
• Person-Centred Mindset: Tailor support and training to the unique needs, learning styles, and abilities of each partnership. 
• Community Building: Foster a sense of belonging by creating opportunities for partnerships and volunteers to connect and collaborate. 
• Accountability & Reliability: Deliver on commitments, meeting organisational and partnership expectations. 
• Continuous Learning: Maintain professional development in canine behaviour, hearing loss, and assistive technologies. 
• Professionalism: Act respectfully, reliably, and with integrity in all interactions

Benefits:

• Employee Assistance Programme
• Death in Service Payment
• Annual leave enhancements recognising long service 
• Day off for your birthday 
• Defined contribution group personal pension plan 
• Enhanced sick pay 
• Enhanced maternity, paternity and adoption pay 
• Eye care 
• Hearing tests 
• Learning and Development opportunities 
• Discounts on merchandise at Hearing Dog gift shops 
• Pet Dog Policy

Closing date: 23rd October 2026.

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).