Customer jobs

About us

Refugee and Migrant Justice (RMJ) is one of the UK’s largest charities providing immigration and asylum advice, dedicated to supporting refugees, asylum seekers, and vulnerable migrants to access justice and rebuild their lives.

As an IAA Level 3 accredited organisation, we represent clients at every stage of the immigration and asylum process, including appeals up to the Upper Tribunal of the Immigration and Asylum Chamber. Our work also extends beyond legal advice: we support individuals facing destitution to access housing, financial assistance, and other essential services to which they are entitled.

At RMJ, we are not only committed to delivering high-quality legal support—we are also working to change the system. Our team actively campaigns for a fairer and more humane immigration system. This means our caseworkers have opportunities to contribute to strategic litigation, policy engagement, and wider advocacy work that drives meaningful change.

We are proud to have recently been recognised as a Great Place to Work, reflecting our commitment to building a positive, inclusive, and supportive workplace where our staff can thrive while making a real difference.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping. This includes individuals with direct experience or experience gained through supporting family members with the challenges posed by immigration and asylum practices- those who have been or could have been clients of RMJ.

We guarantee an interview to refugees, stateless people and others with lived experience of forced migration, as long as they meet at least 50% of the essential criteria.

Role Overview:

This is a new and pivotal role at RMJ, created to build our individual giving programme from the ground up. You’ll take a small but committed base of supporter donors and grow it into a thriving, sustainable income stream. If you enjoy working in a small, collaborative team within a fast-moving organisation that’s ready to scale its impact, this role offers the chance to shape something truly meaningful.

As our Individual Giving Fundraiser, you will lead on digital and direct marketing appeals, engagement campaigns, and supporter journeys that inspire people to take action  - whether that’s making a gift, leaving a legacy, taking on a fundraising challenge, or becoming a long-term advocate for our work.

We’re looking for someone with at least three years’ fundraising experience within a campaigning organisation, charity, membership body, or political party. You’ll bring the creativity and drive needed to start a programme almost from scratch, alongside practical experience delivering fundraising across both digital and print channels. You’ll know how to engage different audiences, motivate them to give, and build strong relationships over time.

You’ll also be someone who loves working with data - using it to understand donor behaviour, analyse performance, spot trends, and make smart, evidence-based decisions. By combining data, strong storytelling, and supporter insight, you’ll help us deepen donor engagement and increase income to fuel RMJ’s mission.

For further information and application process, please refer to the job description.

About SPANA

For over a century, SPANA has been dedicated to transforming the lives of working animals and supporting the people who depend on them. We work with partners worldwide to increase access to essential veterinary treatment and campaign for better welfare standards. We also support owners as they develop the knowledge and skills to look after their animals with confidence and care – while inspiring the next generation to do the same. Together, we're building a world where working animals are healthy and valued, communities are stronger and livelihoods are more secure.

About this role

The Legacy Officer plays a vital role in securing the long-term future of the charity by administering, promoting, and stewarding the charity’s legacy programme, our largest income stream. Legacies are predicted to peak in the next ten years, so this is an exciting time to help us bolster our existing programme, try new and innovative marketing methods to attract new legacy pledgers, and provide ongoing stewardship to legacy pledgers and enquirers, ensuring supporters understand the lasting impact their gift can have on the lives and welfare of working animals across the world. The Legacy Officer will be part of the Philanthropy and Fundraising Partnerships department, working with 5 other team members, and managed by the Head of Philanthropy and Fundraising Partnerships. This position will also be responsible for overseeing the administration of estates in which SPANA has an interest under the guidance of our Legacy Adviser, ensuring compliance with fundraising regulator policies and other legal frameworks. 

Contract, location and salary

This is a permanent, full-time (34.5 hours per week) role. This is a UK based position. Applicants must have the right to work in the UK currently and for the duration of the contract.  The salary for this role is c. £36,000 per annum.

Further information and how to apply

Please review the job description for full details including a person specification. The deadline for applications is 23:59 GMT on Sunday 29 March 2026. 

Grant Finance Officer - French speaking

Location: Vauxhall, London (minimum of 1 day per week in the office)
Contract Type: Contract – approx. 6 months with possible renewal
Salary: £34,620 - £35,795 (pro rata)

· Support international grant-funded programmes across West Africa, managing budgets and financial reporting for partner organisations

· Work with experienced finance teams to develop processes, maintain accurate budget tracking, and prepare donor reports

· 30 days annual leave plus bank holidays, with 6% pension contributions and employee assistance programme

· Grow your finance career in a mission-driven charity sector organisation committed to meaningful impact

· Flexible working with hybrid arrangements - just 1 day per week in London office

Our client is a leading international human rights charity with over 180 years' experience tackling modern slavery globally. They're seeking a Grant Finance Officer to join their team in London, supporting their vital work across West Africa. If you have experience managing project budgets, strong Excel skills, and fluency in English and French, this role offers the chance to combine financial expertise with purposeful work in the charity sector.

Company Overview

Our client is the world's oldest human rights organisation dedicated to ending modern slavery everywhere. Working with survivors, partner organisations, responsible businesses and governments, they challenge the systems that enable slavery to exist - including human trafficking, child slavery and forced labour. The organisation is built on values of integrity, transparency and accountability, with a zero-tolerance approach to corruption and abuse. They actively welcome applications from diverse backgrounds and are committed to creating an inclusive workplace where everyone can thrive.

Position Overview

As Grant Finance Officer, you'll play a vital role in supporting the financial management of grant-funded programmes across West Africa. You'll work closely with programme teams and international partners to ensure budgets are accurate, finances are properly tracked, and donors receive timely, compliant reports. Your work directly enables the organisation to deliver its mission effectively, ensuring funds are managed with integrity and used to maximum impact in the fight against modern slavery.

Responsibilities 

· Liaise with programme coordinators and West African partners to establish, review and monitor budget forecasts throughout project lifecycles

· Receive, review and verify monthly financial reports from partners, checking accuracy and identifying discrepancies

· Collect and review supporting evidence for all expenditures, ensuring compliance with donor requirements

· Support partners in maintaining accurate project budgets and resolving budget-related queries

· Review quarterly financial forecasts and assist in preparing comprehensive finance reports for donors

· Prepare grant modification requests when budget changes are needed, liaising with donors as required

· Maintain and update budget trackers, working alongside the Grant Finance Coordinator

· Develop final financial reports at project completion and support annual audit processes

· Support the development of partner budgets and budget narratives for new funding applications

· Create and maintain budget and reporting spreadsheets for newly funded projects

Requirements

Essential:

· Proven experience developing and monitoring project budgets in a structured environment

· Fluency in written and spoken English and French

· Strong proficiency with MS Office applications, particularly Excel for budget tracking and analysis

· Experience using computerised accounting systems for purchase ledger functions

· Excellent organisational skills with meticulous attention to detail

· Ability to work systematically and calmly under pressure, meeting tight deadlines

· Customer-focused approach with strong communication skills

· Self-motivated, proactive problem-solver who finds solutions independently

Desirable:

· Experience processing invoices and payments to overseas suppliers in foreign currencies

· Part-qualified or fully qualified accounting professional (CCAB or equivalent)

· Previous experience working in the charity or not-for-profit sector, ideally an NGO

Benefits

· 30 days annual leave (pro rata) plus bank holidays

· Pension scheme with 6% employer contribution (2% minimum employee contribution required)

· Employee assistance programme offering confidential support and wellbeing resources

· Cycle to work scheme

· Hybrid working arrangement with flexibility to work from home

Alongside this generous package, you'll join a values-driven organisation where integrity and impact matter. You'll collaborate with a dedicated team committed to ending modern slavery, working in an inclusive environment that welcomes diverse perspectives and actively supports professional development.

How to Apply

Please send your CV for further consideration.

Closing date: Ongoing / ASAP – with interviews likely week commencing 6th April 2026

We’re looking for an inspiring Individual Giving Manager to shape the future of our donor experience and help drive vital income to fund hospice care for children and adults in Bedfordshire, Hertfordshire and Milton Keynes.

In this pivotal role, you’ll lead our individual giving programme, leading integrated fundraising campaigns, creating engaging supporter journeys and championing gold‑standard stewardship. You’ll innovate with digital fundraising, optimise donor retention and grow our successful lottery and appeals programmes.

Working closely with passionate colleagues across Fundraising, Marketing and Data, you’ll use insight, creativity and strategic thinking to bring fresh ideas to life and deliver meaningful results.

Salary: £26,227.50 per annum, pro-rated

Location: Faversham

Contract: 3-month fixed term

Hours: Full time, 35 per week

Closing date: Thursday the 26th March at 11:30pm

This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager.

We’re looking for confident and influential people who want to be at the heart of their local community looking for an opportunity to have control of creative merchandising within managing a Shelter shop. Do you have experience of managing a team whilst also empowering and motivating individuals? If so, then this could be the role for you at our Faversham shop.

About you

You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role.

Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position.

You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Harris Hill is working with a health based charity located in Epsom, to assist in the search for a Fundraising Officer for a brand new role.

This role will start life as a temporary position, working full time (37.5hpw), with 2-3 days a week in the office. However, the client is ultimately seeking a permanent fill for this role, so ideally we would like someone who would be interested in this transition over to work for them directly. 

The charity has seen substantial growth over the past two years, so this role has been developed to increase their income through individual giving, and events/ challenge events. However, the client is being flexible, so anyone with a broader fundraising background will be considered. 

To be considered, we would ideally like someone with the following keys skills and experiences.

Minimum of 2-3 years fundraising experience gained through working across several relevant fundraising disciplines.

Ability to clearly demonstrate the achievement of annual income targets.

Experience in the development of individual giving programmes. 

Experience in the development and management of supporter journeys. 

Knowledge and experience of using a CRM system (Sales Force or similar) 

Strong knowledge of Microsoft Word, Excel and PowerPoint. 

Excellent verbal and written communication skills. 

Excellent organisational and time-management skills. 

A clean full driving licence and a car owner. 

If you would like to hear more about this wonderful charity, the role and to see a full JD, please do apply for further details.

We are looking for a resilient and dedicated person to join our new specialist high risk domestic abuse service as an Older Person's Independent Domestic Violence Advocate (OPVA).

This role is full time working on a hybrid basis with two days per week in our Boscombe office. Due to the nature of the role, the successful applicant would be expected to travel regularly across the Dorset county.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As an Independent Domestic Violence Advocate you will provide high quality support to older people who have been subjected to domestic violence and abuse. You will deliver and provide support in five key areas to support victims to:

• Feel safer
• Feel informed about their rights and the criminal justice system
• Feel listened to and heard
• Be able to implement healthy coping mechanisms
• Be connected with services who are available to help them

Key Responsibilities:

• provide appropriate non-therapeutic support to older people who have been subjected to domestic abuse via their preferred contact method
• carry out out needs and risk assessments to develop tailored individual safety and support plans to address the specific needs of the victim
• use a bespoke case management system to maintain accurate and confidential record keeping and contribute to the collection of outcomes
• liaise with the police, social services, CPS, and other agencies on the client's behalf, with the client's consent maintaining confidentiality
• provide information to victims to enable them to make informed choices about their future options. Ensuring that the voices, needs, rights and legal entitlements of older people are heard and understood by all individuals and organisations.

About You:

Ideally, you will hold an approved and accredited OPVA qualification (or you must be willing to work towards one)

You will need:

• A strong understanding of domestic abuse and violence and the impact this has specifically on older people.
• Experience of working with older people including completing risk assessments and safety planning
• Experience of managing a caseload and keeping clear case management records.
• Experience of adapting communication styles to be able to effectively communicate with older people
• An understanding of trauma informed practice and how to implement this within your work
• A through understanding of the criminal justice system and the Victim's Code
• An understanding of confidentiality, safeguarding and other legal requirements
• Excellent IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages.
• Organised and methodical approach to work with the ability to plan, prioritise and organise workload

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible

Ready to step into a role where your skills drive growth, impact, and real change? Love connecting people with growth opportunities? Be part of a team that transforms leadership across the UK’s health and care system!
 
This is a great opportunity to join a purpose-led health and care charity as their Recruitment Officer, supporting the growth of impactful leadership and organisational development programmes across the UK health and care system.
 
This role would suit someone who enjoys building trusted relationships, nurturing enquiries into confirmed bookings, and being at the heart of a thoughtful, high-quality participant experience from first contact through to onboarding.
 
If you have previous experience in participant recruitment, admissions, membership engagement or programme coordination - particularly within a membership, charitable or public service setting - this could be the role for you!
 
Role: Recruitment Officer (Programmes)
Organisation Type: Health and care charity
Salary/Rate: £23 – £26 per hour
Working Arrangements: Hybrid – 2 days per week in London office
Employment Type: Temporary position
Hours: Full time 35 hours per week
Duration: 3 - 6 months approx..
Closing Date: CVs are being reviewed on a rolling basis – early applications encouraged!
 
The Role:
 
As the Participant Engagement Lead, you’ll play a central part in growing enrolment across my client’s leadership development programmes. You will lead the full participant recruitment journey, from initial enquiry through to onboarding, ensuring a thoughtful, high-quality experience for every prospective participant.
 
Your responsibilities will include:
 

• Acting as the primary point of contact for prospective participants across open programmes
• Proactively nurturing enquiries and guiding individuals through to enrolment
• Managing the full application and admissions cycle using a new system
• Coordinating virtual interviews and communicating outcomes promptly
• Overseeing onboarding, invoicing, ticketing and participant communications
• Maintaining accurate recruitment metrics and reporting against targets
• Collaborating with marketing colleagues to align campaigns with recruitment goals
• Contributing to promotional messaging and ensuring programme information is accurate across channels
• Working closely with programme leads to ensure seamless handover from recruitment to delivery
• Identifying opportunities to streamline and enhance recruitment processes

 
About You:
 
You’ll bring experience in recruitment, participant engagement, membership, admissions or programme-focused roles, with a track record of guiding enquiries through to successful enrolment while balancing relationship-building with achieving targets.
 
You’ll also have:
 

• Experience handling high-volume enquiries with professionalism and responsiveness
• Strong organisational skills and the ability to manage multiple workflows simultaneously
• Confidence with data, reporting, budgeting and forecasting
• Excellent written and verbal communication, with a warm and persuasive tone
• Strong CRM/database experience and high attention to accuracy
• A collaborative approach and the ability to work cross-functionally
• A proactive, solutions-focused mindset and comfort working in a changing environment
• Experience within health, social care, leadership development or mission-led organisations would be advantageous, but not essential.

 
Why Apply?
 
This is a genuinely pivotal role within a respected and purpose-driven organisation working to improve health and care outcomes across the UK. You’ll have the chance to shape a new recruitment approach, build meaningful relationships with professionals committed to improving public services, and contribute directly to the growth of a leadership development portfolio with national impact.
If you’re motivated by achieving targets, delivering excellent customer experience and making a difference through people development, this is a role where your impact will be seen and felt.
 
Interested?
 
CVs are being reviewed on a rolling basis – early applications are encouraged.
Apply now to be part of a mission-led organisation dedicated to strengthening leadership across the UK health and care system.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Ready to step into a role where your skills drive growth, impact, and real change? Love connecting people with growth opportunities? Be part of a team that transforms leadership across the UK’s health and care system!
 
This is a great opportunity to join a purpose-led health and care charity as their Participant Engagement Lead, supporting the growth of impactful leadership and organisational development programmes across the UK health and care system.
 
This role would suit someone who enjoys building trusted relationships, nurturing enquiries into confirmed bookings, and being at the heart of a thoughtful, high-quality participant experience from first contact through to onboarding.
 
If you have previous experience in participant recruitment, admissions, membership engagement or programme coordination - particularly within a membership, charitable or public service setting - this could be the role for you!
 
Role: Participant Engagement Lead
Organisation Type: Health and care charity
Salary/Rate: £23 – £26 per hour
Working Arrangements: Hybrid – 2 days per week in London office
Employment Type: Temporary position
Hours: Full time 35 hours per week
Duration: 3 - 6 months approx..
Closing Date: CVs are being reviewed on a rolling basis – early applications encouraged!
 
The Role:
 
As the Participant Engagement Lead, you’ll play a central part in growing enrolment across my client’s leadership development programmes. You will lead the full participant recruitment journey, from initial enquiry through to onboarding, ensuring a thoughtful, high-quality experience for every prospective participant.
 
Your responsibilities will include:
 

• Acting as the primary point of contact for prospective participants across open programmes
• Proactively nurturing enquiries and guiding individuals through to enrolment
• Managing the full application and admissions cycle using a new system
• Coordinating virtual interviews and communicating outcomes promptly
• Overseeing onboarding, invoicing, ticketing and participant communications
• Maintaining accurate recruitment metrics and reporting against targets
• Collaborating with marketing colleagues to align campaigns with recruitment goals
• Contributing to promotional messaging and ensuring programme information is accurate across channels
• Working closely with programme leads to ensure seamless handover from recruitment to delivery
• Identifying opportunities to streamline and enhance recruitment processes

 
About You:
 
You’ll bring experience in recruitment, participant engagement, membership, admissions or programme-focused roles, with a track record of guiding enquiries through to successful enrolment while balancing relationship-building with achieving targets.
 
You’ll also have:
 

• Experience handling high-volume enquiries with professionalism and responsiveness
• Strong organisational skills and the ability to manage multiple workflows simultaneously
• Confidence with data, reporting, budgeting and forecasting
• Excellent written and verbal communication, with a warm and persuasive tone
• Strong CRM/database experience and high attention to accuracy
• A collaborative approach and the ability to work cross-functionally
• A proactive, solutions-focused mindset and comfort working in a changing environment
• Experience within health, social care, leadership development or mission-led organisations would be advantageous, but not essential.

 
Why Apply?
 
This is a genuinely pivotal role within a respected and purpose-driven organisation working to improve health and care outcomes across the UK. You’ll have the chance to shape a new recruitment approach, build meaningful relationships with professionals committed to improving public services, and contribute directly to the growth of a leadership development portfolio with national impact.
If you’re motivated by achieving targets, delivering excellent customer experience and making a difference through people development, this is a role where your impact will be seen and felt.
 
Interested?
 
CVs are being reviewed on a rolling basis – early applications are encouraged.
Apply now to be part of a mission-led organisation dedicated to strengthening leadership across the UK health and care system.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Big C is proud to support people affected by cancer across Norfolk — and the generosity of our supporters makes that possible.

We’re looking for an enthusiastic and driven Community Fundraiser to join our Fundraising, Marketing and Communications Team. This is a hands-on, varied and relationship-led role where you’ll build meaningful connections, deliver engaging fundraising initiatives.

This is an exciting opportunity for someone with fundraising experience who wants to contribute directly to the charity’s income and see the real impact of their work within the community.

About the role

Reporting to the Events and Engagement Manager, you’ll coordinate and deliver a range of community fundraising initiatives that contribute directly to Big C’s income targets.

A key focus of this role is responsibility for developing and growing our Regular Giving and Legacies income streams. You’ll nurture supporter relationships, promoting long-term giving and legacy pledge opportunities to help ensure these vital areas of income continue to grow.

Alongside this, engage with local groups and organisations helping to deliver activities that inspire individuals and communities to get involved. You’ll act as a visible ambassador for Big C, representing the charity at events and cheque presentations. This is a proactive role that combines relationship-building, income generation and coordination — ideal for someone who enjoys being out in the community while keeping everything organised behind the scenes.

Key Responsibilities:

• Coordinate and deliver community fundraising initiatives that directly contribute to agreed income targets
• Take ownership of Big C’s Regular Giving and Legacies fundraising activity, driving engagement and income growth
• Build and maintain strong relationships with supporters, local organisations and community groups
• Identify new fundraising opportunities and support the development of agreed campaigns and activities
• Provide tailored support to third-party fundraisers to help maximise their fundraising potential

If viewing this vacancy from our website, you can download the full job description here: Community Fundraiser.

An accessible version of the job description for visually impaired applicants is available here: Community Fundraiser - accessible version.

About Big C

Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.

We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 11 charity shops across the region.

Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.

Why Big C?

We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance.

Our benefits include:

• 33 days holiday (FTE, including bank holidays)
• 5% employer pension contribution
• Company sick pay and life assurance
• Health Cash Plan and Employee Assistance Programme
• Cycle to Work Scheme
• Opportunities for professional development

If you share these values and want to make a real difference, we’d love to hear from you.

Apply Now

Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment. 

When applying, please complete the online application fully. Information to support your application can be in your attached covering letter or where indicated in the application. 

If you have questions about this role, would prefer to apply another way, or require information in an accessible format, please get in touch.

Please note that this vacancy may close earlier once sufficient applications received. Interviews will take place as soon as possible.

This is a proactive, hands-on role where you’ll develop compelling fundraising content, support high-impact campaigns, and play a key role in growing our Regular Giving programme. You’ll combine creativity with insight — crafting powerful donor communications while using data to improve performance and retention.

As a key member of the Fundraising Team, you will work closely and collaboratively with colleagues across the organisation, including Finance, Client Services, and Communications & Marketing. Your excellent communication and relationship-building skills will be essential as you identify and assess partnership opportunities and ensure these are effectively passed to the relevant fundraising leads for cultivation and development.

If you are looking for a new and rewarding challenge, come and work for Thrive.

Our Fundraising Officer is to be based at Thrive Reading (National Office) with 3 days working from the office and 2 days working from home .

Appointment to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

Social Finance is an ambitious non-profit that designs, funds and scales solutions to complex social problems. Our vision is a fairer world where together we unleash the potential of people and communities. We work with governments, funders, communities and the social sector to tackle some of the most persistent challenges facing society in the UK.

Our multidisciplinary team brings together experience from the public, private and charity sectors. We are known for our collaborative and intellectually curious culture and for delivering systems change, improving how entire systems operate so they produce better, lasting outcomes.

One of our most significant initiatives is IPS Grow, which supports the national expansion of Individual Placement and Support (IPS) employment services across England. IPS is an evidence-based approach that helps people experiencing severe mental illness, addiction and other health challenges find and sustain competitive employment with tailored support.

IPS Grow works with commissioners, healthcare providers and delivery partners to expand high-quality IPS services, improve quality and learning across the system, and ensure the data and evidence behind IPS continue to demonstrate its impact. Scaling IPS has been a priority for Social Finance since 2015 and continues to be an integral part of our work today.

With IPS Grow transitioning from a fast‑growing initiative to a mature organisation with expanding reach and influence, we are now looking for an experienced Chief Operating Officer to join the IPS Grow and Social Finance Senior Leadership Team.

The COO will provide strategic leadership across IPS Grow’s operational infrastructure, ensuring the organisation has the systems, processes and capabilities required to deliver impact at scale. You will strengthen financial oversight, resource planning and risk management while helping develop IPS Grow’s data and digital capability. The role will also help shape the organisational structures and culture needed to support sustainable growth.

We are looking for a senior operational leader with experience in finance and the non-profit or publicly funded sectors, ideally with a track record of helping organisations scale. You will bring strong financial literacy, sound strategic judgement and the ability to build effective operational frameworks in complex environments.

You will be a collaborative partner across IPS Grow and the wider Social Finance organisation, building trusted relationships, bringing clarity to operational challenges and fostering a strong “one team” culture across a distributed team.

This is an exciting opportunity to help shape the next phase of IPS Grow’s development. If this resonates with you, we would be delighted to hear from you.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots.

Applications should include a CV and covering letter responding to the following questions:

1. What is motivating you to become our new Chief Operating Officer for IPS Grow? (200 words)
2. Given what you have read about us so far, what do you believe would make an effective Chief Operating Officer for IPS Grow? (200 words)
3. Please describe your experience ensuring an organisation had the right systems, processes or capabilities in place to use data effectively. What was your role and what difference did this make? (250 words)
4. Please tell us about a time when you built strong partnerships across teams or organisations to deliver a shared goal. What approach did you take and what was the outcome? (250 words)

Every day at PACT, we are building adoptive families and empowering women, children and parents to embrace a positive future. Our work changes lives and we are looking for someone who can help tell the stories behind that impact.

As Communications and Engagement Officer you’ll play a key role in sharing the voices and experiences that define who we are. You’ll help shape compelling content that brings our mission to life and connects people with the difference that PACT makes.

Join an outstanding adoption charity and award-winning trauma recovery service provider that is passionate about creating brighter futures for women, children and families from many different backgrounds.

Position: Communications and Engagement Officer

Location: Hybrid working arrangements, with at least one day per week in our Reading office   

Contract: Permanent full time – 37 hours per week, weekdays

Salary range: within the range of £25,735 to £31,453 per annum 

About the role:

Our Communications and Engagement team is responsible for engaging external audiences, supporters and beneficiaries in PACT’s work and fundraising challenges. 

As our Communications and Engagement Officer you will play a valuable role in shaping and sharing compelling content that brings PACT’s mission to life. You will:

· produce PACT communications and marketing materials that reflect our values and demonstrate our impact. This includes a programme of social media engagement, regular newsletters, press releases, internal communications, creating content for the website and capturing illuminating lived experiences for the variety of channels.

· ensure that all internal and external communications align to our brand

· raise awareness of the PACT brand and our services

· contribute to PACT’s fundraising targets with appeals and challenges

About you:

To be a successful Communications and Engagement Officer, you’ll have skills and experience in using:

· Social media for organisation and event promotion

· Analytic and insight tools to develop reach and engagement across digital platforms

· WordPress content management systems to create, edit and maintain webpages

· Mailchimp as an email marketing tool

· Canva, Adobe Creative Cloud apps, or similar graphic design platforms

· CRM programs, such as Blackbaud’s Raiser’s Edge

You’ll be able to identify considered opportunities to develop communications and engagement through initiative and innovation to maintain PACT’s position as a sector leader.

If you can demonstrate your creative skills to present information in a clear, engaging and accessible way with the above experience, and this sounds like you - please visit our website and apply today to join a collaborative and dedicated team who are part of something truly meaningful.

For an informal discussion about the role please visit our website for contact details for Sam Ward, Events and Engagement Manager.

For more information about PACT please visit our website.

Closing date: 9am, Wednesday 25 March 2026

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Other roles you may have experience of could include: Communications Assistant, Marketing Assistant, Communications and Engagement Assistant, Communications and Marketing Assistant, Communications Officer, Marketing Officer, Communications and Marketing Officer, Communications and Social Media Assistant, Communications and Social Media Officer

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.  

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.  

All opportunities with PACT are based in the UK.

Tibet Relief Fund has worked for over six decades alongside Tibetan communities to build sustainable futures through education, healthcare, community development and empowerment. Today, our work extends across India, Nepal and Tibet, partnering with grassroots organisations to support schools, medical centres, elderly care, youth development and cultural preservation — giving dignity, opportunity and hope where it is needed most.

Our Sponsorship Programme sits at the heart of this mission. What began in the 1960s supporting children who had fled with their families after 1959 now provides stability, education and care to children, elders, monks, nuns and university students across India and Nepal. These long-term connections between supporters in the UK and individuals in exile bring real lives within reach of a brighter future.

Our Mission
Tibet Relief Fund works to empower Tibetans to build sustainable communities and better futures through education and innovative, practical grassroots initiatives.

Our Vision
A world where Tibetans can live and work with equality and security, and celebrate their rich culture and traditions.

At Tibet Relief Fund, sponsorship is far more than a donation — it is a lifeline that connects people, cultures and futures. This role is central to ensuring those connections remain meaningful, well-managed and trusted.

Purpose of the Role
To lead the effective, compassionate and compliant delivery of Tibet Relief Fund’s Sponsorship Programme, ensuring high-quality supporter care, strong overseas partnerships and robust administrative and financial management.

Key Responsibilities

1. Supporter Care & Communications

• Deliver high-quality, personalised supporter care via email, phone, post and in person

• Manage communication between sponsors and sponsored individuals, ensuring exchanges are appropriate and safeguarding compliant

• Support sponsor recruitment, onboarding and retention

• Organise and oversee the annual exchange of letters and updates

• Produce engaging sponsor communications and case studies based on partner information
   

2. Programme Administration & Data Management

• Maintain accurate sponsorship records and ensure the integrity of the CRM database

• Safeguard personal and financial data in line with data protection requirements

• Maintain a pool of potential sponsorship candidates

• Acquire and manage updates from partner organisations, including reports and photographs

3. Financial Coordination

• Reconcile sponsorship payments in collaboration with the Accounts Manager

• Monitor renewals and follow up with sponsors in a timely manner

• Support the accurate processing of sponsorship-related grants to partner organisations

4. Partnership & Reporting

• Build and maintain effective working relationships with partner organisations in India and Nepal

• Confirm sponsorship and grant details with overseas partners

• Provide regular sponsorship programme updates and reports to the Charity Manager

• Contribute to improving processes and sharing best practice

5. Safeguarding & Compliance

• Promote and safeguard the welfare of sponsored children and adults at risk

• Ensure all communications and processes align with TRF’s Safeguarding Policy

• Uphold confidentiality and professional boundaries at all times

General Responsibilities

• Uphold the charity’s Mission and Vision in all interactions

• Contribute to team meetings, planning and organisational development

• Meet agreed performance standards and objectives

• Demonstrate commitment to diversity, inclusion and wellbeing

• Undertake additional duties appropriate to the role

Person Specification

Essential

• Excellent written and verbal English

• Strong communication and interpersonal skills

• Experience delivering high-quality customer or supporter care

• Excellent administrative and organisational ability

• Experience using CRM databases

• Confident using word processing and spreadsheet software

• Strong time management and prioritisation skills

• Good numeracy skills

• Ability to work independently and collaboratively

Desirable

• Experience working in the charity sector

• Knowledge of Tibet and Tibetan communities in exile

• Experience of hybrid working

• Familiarity with Google Workspace

Diversity & Safeguarding

Tibet Relief Fund is committed to equality of opportunity and values diversity in employment, career development and organisational leadership. We believe diverse perspectives strengthen our work and impact.

We are also committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment. Recruitment will be conducted in line with our Safeguarding Policy.

How to Apply

Please submit your CV and a covering letter (maximum 400 words) outlining your core skills and suitability for the role.

Applicants must have the right to work in the UK. Please note that Tibet Relief Fund is unable to sponsor visas for this role