475 Customer service jobs

About Animal Defenders International

London – Los Angles – Bogota – South Africa. Animal Defenders International (ADI) is a UK non-profit; ADI Foundation is a UK registered charity (inc. Lord Dowding Fund for Humane Research); Animal Defenders International Inc.US (nonprofit). Animal Defenders International South Africa, PBO (charity), funding the ADI Wildlife Sanctuary, South Africa. ADI works to protect wildlife, our environment; to end suffering of animals in entertainment (circuses, movies, shows, sports); replacement of animals in research & testing with advanced technology. When governments ban the use of all, or wild animals in entertainment, or wildlife pets, ADI supports with relocation of the animals, emptying all circus cages in Bolivia, Peru, Colombia, Guatemala. The ADI Wildlife Sanctuary (ADIWS), South Africa, is home to over 30 rescued big cats from circuses, illegal pet trade, zoos. 

Location: London (hybrid/remote; 3 days office, 2 days remote)

Terms:             Permanent, full time. Benefits: 20 days annual leave; national holidays; 5 days office closure Christmas–New Year; Stakeholder pension.

Reports to: ADI President and Vice President

Position objective:

• Ensures every aspect of ADI’s work is fully funded.
• Planned growth of ADI income from general public, marketing, special projects and appeals, foundations and corporate support.
• Implements fundraising appeals; marketing strategies; major gifts, foundations, corporate support; promotions of legacies; estates.
• Obtains funding for special projects, e.g., science research, ADIWS support, capital projects.
• Annual and quarterly plans, strategies, alliances, growth of ADI income through marketing, social media, legacy media, donor relationships, corporate support.
• Effective management of fundraising and development teams.

Duties:

• Production of quarterly and annual fundraising, marketing corporate and media plan: targets – quarterly, annual; schedules, outlines, incorporating senior management team objectives (media, science projects, campaigns, education, rescues, ADIWS).
• Outreach – corporate, foundations, major donors, other.
• Donor base: sustained giving; digital and postal direct response; increasing donor engagement and retention; planned giving; special events/calendar dates; major gifts; grants; corporate; legacies, trusts, estates; new income research.
• Manages fundraising calendar, mailings, events, targets, tracking; includes social media.
• Grant Applications, foundations, corporate: Identify, plan, approach, draft grant applications/letters of inquiry and collateral for foundations, trusts, corporate partnerships and gifts, major donor gifts.
• Donor liaison, relationships: high donors, foundations, estates, corporate, sponsors.
• Reporting – weekly, monthly, quarter, annual: income tracking, supervise production of data for quarterly reports, annual.
• Liaison with senior directors: Weekly.

Publications, Social, Websites, Online & Print

• Weekly Social media posts – contribute copy, graphics
• Weekly E-News alerts to supporters (with public relations director)
• Contributes fundraising and development section to Annual Report
• Contributes copy for quarterly Rescuer magazines
• Other contributions to publications as needed
• General: Drafting copy, editing, production; collaborates with public relations/senior directors on various publications
• Oversees production of print and online publications – liaison with external graphic designers (collaboration with public relations director)
• Websites – contribute content, collaborate with public relations on structure.
• Advertising, marketing, ADI YouTube channel – develop fundraising, marketing.

Management, data, oversight, reporting:

• Management of UK supporter engagement, fundraising team.
• Oversight of Raiser’s Edge NXT, Engaging Networks, interface with financial database and records; liaison with Chief Financial Officer.
• Monitor, manage, daily: data entry, gifts, acknowledgements, income tracking, donor communications; distribution of newsletters; calls to action; appeals. Reporting.
• Monitor, manage reconciliations, data manipulation, data-integrity projects, audits, segmentation, quarterly and other reports.
• Oversee planning, mailings, responses, data management.
• Monthly and quarterly reports: income, mailings, gifts, trusts, estates, corporate, other.

Who should apply:

You have the necessary skills and experience, with at least 4 years’ experience in fundraising planning and management for charities, including:

• Educated to degree level in a related field (or equivalent experience) (required).
• A successful track record in direct response campaign fundraising and marketing.
• Excellent written English, you can demonstrate impactful and persuasive content for high donors, foundations, corporate support, supporters, social media, marketing and legacy promotion (required).
• Strong technical skills, data management, manipulation; MS Office suite, Excel/Google, etc; competent with digital research (NB: ChatGPT not permitted for ADI product) (required).
• Strong Raiser’s Edge NXT and Engaging Networks skills (or similar); segmentation, creating lists and reports, data hygiene, audits (required).
• Some knowledge of social media tools, e.g. Canva, Photoshop, or other.
• You can plan and deliver programs for regular and planned giving, major gifts, estates, support from foundations, corporate support (required).
• Management of external vendors for direct response campaigns, production of merchandise catalogue and other sales, marketing, collateral.
• Ensures compliance with ADI’s language, policies, communications style guidelines, editing and publications authorization process (required).
• Skilled at organization and multitasking, you can successfully handle competing priorities and deadlines (required).
• Supporter Engagement culture: strong verbal and written communication skills, you can create a friendly, welcoming approach, for supporters with their donations and advocacy.
• Oversight and Management of staff and supporter relations (required):

- Create friendly, positive, service-oriented approach to help supporters donate and advocate for animals.

- Diligent processing/handling of donations, acknowledgements, correspondence, phone calls.

- Integrity and confidentiality in the handling of sensitive and confidential information

- Integrity of financial records with finance database; liaison with CFO.

• You are reliable, able to work both independently and collaboratively.

About Us:

ADI is Great Nonprofits Top-rated; Charity Navigator 4-star. Operating from London, Los Angeles, Bogota and South Africa. Exposes animal suffering and works for legal protection; replacement of animals used in research; ending the suffering of animals in entertainment; movies, advertising, circuses, sport. Wildlife trade, environment. Once animal circuses are banned ADI helps governments with implementation and relocation of the survivors to ADI Wildlife Sanctuary, South Africa: ADI has featured in CBS 60 Minutes, Animal Planet Discovery features and made award-winning documentary, Lion Ark (broadcast in over 40 countries).

Our internal policies:

ADI is dedicated to ending the suffering of animals and works for their legal protection. We expect all employees and volunteers to share this commitment, and a plant-based lifestyle is preferred. ADI is also committed to equal opportunities and welcomes applications from all, regardless of background, age, ethnicity, religion, sexual orientation, physical ability or other.

How to apply: 

• Apply early – no closing date – applications and interviews on rolling programme.
• Send email detailing how you meet our criteria, together with your CV.
• A formal application form will be sent if you have been selected for interview.
• Interviews online and in person – once your application form has been reviewed.
• In-person interviews arranged following virtual interviews.
• If you have been selected for interview we will send you an application form to complete beforehand; this is an essential part of our recruitment process.
• Virtual interviews will be arranged once your application form has been reviewed.
• In-person interviews will be arranged following virtual interviews.

About the role:

As a Night Concierge in our Milton House (Islington) accommodation service, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives. You’ll be the first point of contact during the night, offering practical support and a calm, reassuring presence. From managing access to our buildings and responding to emergencies, to carrying out essential safety checks and reporting concerns, your work will directly contribute to the wellbeing and security of every person in the service. You'll be part of a wider team committed to making a real difference - every night.

This role puts you at the heart of vital, life changing work, including accommodating emergency placements and supporting clients who may be arriving at a critical moment in their journey. You'll take the lead in overnight client interactions, ensuring that tasks are handled smoothly, whether by you or temporary staff under your direction. With guidance from Single Homeless Projects (SHP’s) dedicated out-of-hours management team, you’ll never be without support - even when working solo.

Joining SHP is more than a job - it’s a powerful way to start or grow your career in the sector. You'll be part of a values-driven organisation where person-centred, psychologically informed approaches are central to everything we do. Through your work, you'll gain experience, confidence and insight that can open doors to a meaningful and rewarding future for staff and clients alike.

The working pattern for the role is Monday, Tuesday, Wednesday and Thursday 10pm - 08.15am.

About you:

• A mature and non-judgemental attitude to working with a client group that may present challenging behaviour.
• A basic understanding of the often complex issues likely to be presented by the vulnerable people who use SHP services.
• The confidence to challenge appropriately, and the ability to use initiative and make reasoned and quick decisions within SHP’s policy and procedural framework.
• An understanding of Health and Safety at work and the likely issues to occur in a residential building.
• Good customer care skills, honesty, punctuality, integrity and ability to work alone without direct supervision.
• An ability to be self-servicing in the use of the computer to create notes and logs and to send and receive emails.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Applications will be reviewed and suitable candidates invited to interview online as they are received. Therefore, please submit your application as soon as possible to be considered. We reserve the right to close the vacancy as soon as a suitable candidate is identified. 

There will be a second stage interview in service in Islington for suitable candidates. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

We have an exciting opportunity for an Independent Domestic Abuse Victim Advocate to join the Children & Young People team in Warwickshire, working 37.5 hours a week. The job is home based but there is extensive, daily travel across Warwickshire

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

As a Children & Young Persons Independent Victim Advocate:

• Provide one to one support to children and young people (mostly face to face)
• Proactively promote the service, raise awareness of services & work collaboratively with professionals to improve the access to and quality of services for children & young people.
• Play a vital role in ensuring we provide high quality, end-to-end support to children & young people to help them to recover from the effects of crime.
• Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures.
• To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.

You will need:

• Experience of working with children and young people.
• Strong communication skills
• A good understanding of the impact of Domestic Abuse

This role involves extensive travel throughout Warwickshire travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

People Partner & Service Lead

Closing date: 23th September 2026
Interview date:6th October 2026
Department: People

Location  - Across both Sites – Erdington and Selly Park
Hours: 37.5 
Duration: Perm

Salary: Corporate Band B up to £50,000 per annum

DBS:  Basic

Lead with purpose. Support with compassion. Make a difference every day.

We are recruiting a People Partner & Service Lead to provide leadership for our People Team and help deliver an exceptional colleague and volunteer experience across Birmingham Hospice.

At Birmingham Hospice, our people and volunteers are at the heart of everything we do. This is an exciting opportunity for an experienced and proactive People professional to lead a dedicated team while partnering with managers and leaders across the organisation to deliver high-quality, people-centred services that support the attraction, recruitment, engagement, retention and reward of our people.

Working closely with the Head of People, you'll lead the day-to-day delivery of our People services, providing expert advice, coaching and support across a wide range of people matters, including employee relations, performance and organisational change. You'll combine operational leadership with strategic influence, helping to shape our people practices, develop our workforce and support the delivery of our People Strategy.

We're looking for someone with strong employee relations expertise, a passion for helping people thrive, and the ability to build trusted relationships across the organisation. In return, you'll play a key role in ensuring Birmingham Hospice remains a great place to work and volunteer, while contributing to a culture where colleagues and volunteers can deliver their very best.

What you'll bring

· CIPD level 5 qualification or equivalent supported by extensive practical experience

· Significant experience working within a People function, with strong employee relations expertise

· Knowledge across key People disciplines, including recruitment, learning and development, employee engagement, organisational development and policy development

· Experience leading, coaching and developing high-performing People teams

· Strong stakeholder management skills, with the ability to build credibility and influence at all levels

· Excellent organisational skills, with the ability to manage multiple priorities and work effectively at pace

· A proactive, pragmatic and solutions-focused approach

· Experience supporting organisational change, workforce planning and service improvement

· Confidence using people data and insights to inform decision-making and drive improvement

· A commitment to delivering high-quality, customer-focused People services

What we offer

· The opportunity to make a meaningful impact in a values-led organisation where people and volunteers are at the heart of everything we do

· A varied and rewarding role that combines operational leadership with strategic influence across the people agenda.

· The opportunity to shape and enhance the colleague and volunteer experience across Birmingham Hospice

· A supportive, collaborative and inclusive culture that encourages innovation, development and wellbeing

• Recognition of prior NHS or hospice service (including pension and annual leave entitlements)
• Generous annual leave, wellbeing programmes and access to employee benefit platforms such as Stream and Engage

 

We have an exciting opportunity to lead our experienced criminal justice IDVA team, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and our Victim Support Office near Old Street station.

Do you want to lead a committed and inspiring team? Do you want to help make a real difference every day?

Do you want to contribute to change & improve the quality of lives of domestic abuse survivors?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role:

This is a hybrid role, working from home with travel to the Victim Support office in Islington. As the Criminal Justice Domestic Abuse Service Manager, you will:

• effectively manage and develop a high quality, innovative and pro-active domestic abuse team.
• Work in partnership with other professionals to ensure that risk management and safeguarding duties are effectively met.
• Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
• Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.
• Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.
• Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service's safeguarding framework.
• Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service.

You will need:

• A passion for working with victim/survivors and a thorough understanding of gender based violence and abuse.
• A thorough understanding of the dynamics of domestic abuse and harmful practices and its impact on men, women, children, families, and communities.
• Experience of managing a team delivering front line support to victims or domestic abuse or vulnerable people to a high standard.
• A track record of demonstrating and delivering a non-judgemental, anti-racist and anti-discriminatory approach to empowering victim/survivors of domestic abuse.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

The Income and Fulfilment team is central to Mind's ability to raise money for our work ensuring people with mental health problems get support and respect.

This team processes Mind's fund-raised income, ensuring that we accurately collect supporter information and follow data processes that enable Mind to provide a great experience for supporters. This team makes sure that the people who support Mind get the materials they need. We collect the data fundraising teams need to raise money, and we help ensure that each person who raises money is thanked for their support.

Mind is working hard to continuously improve the experience of everyone who supports Mind's work, and we're looking for people who understand how attention to detail, robust processes and problem solving can make a huge difference to how people feel when they choose to support Mind.

Key duties and responsibilities

The post holder will:

-deliver accurate, timely, and compliant data processes

-process income received by Mind in a compliant, accurate and efficient way

-ensure all income is accounted for and reconciled - working closely with colleagues across fundraising and finance

-maintain data integrity within CRM systems, reconciling income, and safeguarding supporter information

-manage a high volume of queries, taking initiative to resolve issues and identify solutions

-carry out coding checks across multiple income sources and a high volume of transactions

-support the team manager in building strong relationships with Mind's third party providers for response handling and fulfilment within fundraising

-ensure suppliers are held to account and deliver the standards expected

-identify fundraising and supporter engagement opportunities (e.g. gift aid)

-optimize processes for supporter retention and help deliver fundraising targets

-proactively seek ways to improve the supporter experience

-identify and share supporter feedback

-use key performance indicators to monitor performance and develop personal skills and behaviours.

We'd like to hear from you if you have:

-A strong understanding of data governance principles, data protection and fundraisingregulations.

-Proficiency in CRM systems for data integrity, troubleshooting, and supporterrecord management.

-Experience in data processing, reconciliation, and maintaining accurate records.

-The ability to plan workload to meet high volume tasks and meet deadlines.

-Adaptability and a proactive approach to process improvement.

-The ability to communicate issues to stakeholder teams and work with stakeholders to resolve issues.

-The ability to develop and maintain process documentation and ensure compliance.

-High attention to detail and accuracy in data entry and validation.

-Strong analytical and problem-solving skills to identify trends and improvement opportunities.

-Excellent organisational skills to manage workflows and meet deadlines.

-A collaborative and inclusive approach, promoting equity, accessibility, andcontinuous improvement.

-Adaptable, solution-focused, and committed to learning and innovation.

This role will also require you to undergo a DBS check.

Hybrid working: Based in our London office with a hybrid working arrangement. Employees are expected to attend the office 2 days per week, with flexibility depending on business needs.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

We have an exciting opportunity for an Independent Victim Advocate to join the Children & Young People team in Warwickshire, working 37.5 hours a week. The job is home based but there is extensive, daily travel across Warwickshire

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

As a Children & Young Persons Independent Victim Advocate you will:

• Provide one to one support to children and young people.
• Proactively promote the service, raise awareness of services & work collaboratively with professionals to improve the access to and quality of services for children & young people.
• Play a vital role in ensuring we provide high quality, end-to-end support to children & young people to help them to recover from the effects of crime.
• Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures.
• Follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.

You will need:

• Experience of working with children and young people
• Strong communication skills

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for an Independent Domestic Violence Advisor covering the Lichfield Area to join the New Era team working 22.5 hours per week. This would be three days working 9am until 5pm and one of these days must be a Thursday. This is a fixed term role covering Maternity leave.

The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be covering the Lichfield area but travel pan Staffordshire will be required.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression

About the role

This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following our mandatory six month probationary period. Travel across the whole of Staffordshire will be required.

As an IDVA you will be asked to:

• Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
• Promoting the service and raising awareness of issues arising, minimising barriers and improving access to support

You will need:

• Experience of providing support those affected by domestic abuse
• Experience of undertaking need and risk assessments and creating safety plans
• Experience of the MARAC and other partnership processes
• Experience of multi agency working

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Community & Individual Giving Fundraiser

Bethlehem Care & Hospice Trust

Salary: £34,000-£40,000 FTE, pro rata depending on experience  |  Hours: 14.8-22.2 hours per week (0.4-0.6 FTE)  |  Location: Home-based; applicants must be based in Yorkshire  |  Contract: 12 months initially, with a view to extension subject to funding and performance

Build the community of supporters who will sustain Palestine's first and only licensed palliative care service

Bethlehem Care & Hospice Trust (BCHT) is a small UK charity supporting the development of specialist palliative and hospice care in Palestine. In August 2023, the service we support became the first licensed palliative care service in Palestine. Since then, its specialist nurses have cared for more than 350 patients and their families and delivered more than 5,000 home visits.

We now need to build the community of supporters who will help secure that service for the future. We are investing in professional fundraising for the first time and are looking for an enthusiastic, relationship-focused Community & Individual Giving Fundraiser to help grow our supporter base, develop community fundraising and increase regular giving.

The opportunity

This is a new role with considerable freedom to shape how BCHT develops community and individual giving. Working closely with Trustees, patrons, volunteers and existing supporters, you will initially focus on Yorkshire and northern England, where BCHT already has networks on which to build.

You will develop relationships with churches, schools, universities, Rotary clubs, community organisations, businesses and individual supporters; help people fundraise for BCHT; develop regular giving; and ensure that our supporters feel connected to the extraordinary work they make possible. You will also help us develop a more systematic approach to supporter communications, digital fundraising, stewardship and volunteer engagement.

This role could be for you if you have experience of community fundraising, individual giving, supporter engagement, marketing or relationship management; are an excellent communicator and natural relationship-builder; enjoy meeting people and are confident speaking to groups; can develop ideas and turn them into practical fundraising activity; can work independently; and want the opportunity to build something rather than simply inherit an established fundraising programme.

Experience of community or individual fundraising, regular giving, working with volunteers, CRM systems, or church, school or faith-community fundraising would be particularly valuable.

You will need to be based in Yorkshire and able and willing to travel regularly throughout the region.

BCHT is inspired by Christian values of compassion, dignity and service. Applicants should be sympathetic to the values and mission of the charity. The palliative care service we support is provided to people regardless of faith, ethnicity, background or ability to pay.

What we offer: flexible home-based working; 25 days' annual leave plus UK public/bank holidays, pro rata; and a workplace pension scheme with a 5% employer contribution, subject to scheme rules. You will have considerable scope to shape BCHT's community fundraising programme from the outset and direct access to Trustees and supporters.

To apply, please submit your CV and a covering letter of no more than two pages explaining why you are interested in the role and how your experience meets its requirements. Please download the Recruitment Pack for further information.

Closing date: Friday 25 September 2026  |  Interviews: Week commencing 5 October 2026  |  Start: As soon as possible by agreement

Assessment and Reconnection Workers

North West London

£39,333 - £43,223 

Do you want to work in a role where no day is the same and make a real difference to the lives of people experiencing homelessness in London? 

The St Mungo’s Pan London Rough Sleeping Team (No Second Night Out) provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing.

As an Assessment and Reconnection Worker, you will: 

• Be part of a busy team environment working closely with people new to, or at risk of rough sleeping.
• Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involve the client.
• Build and maintain effective relationships to support clients throughout their recovery.
• Develop a knowledge of relevant legislation such as welfare benefit and housing legislation.
• Work on the weekly 24/7 rota including weekends and bank holidays, in Mixed Shift roles (Including - early and late day shifts and night shifts).

About you

We are always on the lookout for enthusiastic people to join us. If you have a genuine desire to support people to transform their lives then this could be the role for you, you don’t need to have direct experience to succeed in these roles, but should demonstrate the below:

• If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations we will provide you with the rest through our training and development programs where you will develop the skills to provide high-quality person-centred support to clients.
• Good organisation and prioritisation skills, with the ability to manage a varied workload including admin tasks, record keeping and client work.
• If you have a good understanding of the complex issues faced by homeless people, the ability to manage complex behaviours and work with people who are facing a difficult personal or emotional situation, we encourage you to apply!

NSNO is the largest assessment service commissioned in the UK for people experiencing rough sleeping. St Mungo’s have been delivering this innovate service since 2011, the team continue to use their expert knowledge, learning and proven success as part of the Pan London Rough Sleeping Service to provide a rapid response, and intervention to ensure no one needs to sleep rough.   

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. 

Closing date: 10 am on 29th September 2026

Interview and assessments on: 8th - 12th October 2026

We're looking for the person to grow NHS charitable funds 🩷🩵💜

We're looking for a Head of Fundraising, a senior new role delivered in partnership with ELFT Charity, the NHS charity of East London NHS Foundation Trust.

This is the Charity's dedicated full-time fundraising post, and it marks a new phase of sustainable growth. You'll lead the day-to-day delivery of the fundraising strategy: building the relationships, propositions, campaigns and systems that grow support for work going beyond what core NHS funding can provide, across East London, Bedfordshire and Luton.

From community fundraising, grants and supporter development through to corporate partnerships and legacies, there is significant scope to shape and grow this function. You'll be employed by Compass Wellbeing CIC and work as an integral part of ELFT Charity.

If you bring broad fundraising experience, an entrepreneurial approach and the ability to turn ideas into compelling cases for support, we'd love to hear from you.

📍 East London, Bedfordshire & Luton | 🕐 Full-time, permanent | 💷 £50,000–£55,000

Account Handler
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £29,604 per year, Band C, Level 3 Inc. MS
Hours: Full-time, 35 hours per week
Contract: Permanent

About the Role:

At Unity Insurance, part of the Scouts movement, we do more than provide insurance , we help protect the people, places and activities that bring communities together.

We’re a small, friendly team with a big purpose, supporting charities, youth groups, Scouts, Guides and other organisations to keep doing what they do best.

We’re now looking for an experienced Account Handler to join our team. If you:

• Are passionate about delivering excellent customer service
• Enjoy building strong, lasting relationships
• Take pride in making a positive difference
• Want to be part of a friendly, supportive team with a real sense of purpose

This is a great opportunity to join a supportive organisation where you’ll be valued for what you bring, have the opportunity to make a real impact, and know that the work you do has a genuine purpose.

What you’ll do as an Account Handler:

• Be the first point of contact for our clients
• Provide quotes, advice, and ongoing support
• Manage renewals, policy updates, and claims
• Recommend additional products to help clients stay protected
• Ensure all administration is accurate and completed on time
• Deliver excellent customer service and help us grow our client base

What we’re looking for as an Account Handler:

• Experience in insurance and customer service
• Understanding of youth organisations or small charities 
• Good knowledge of insurance principles and FCA guidelines
• Confident using computers and insurance systems
• Working towards or holding insurance qualifications 
• A genuine passion for helping others

Why join us?

At Unity, you’ll have the opportunity to make a real difference by supporting organisations that help young people gain Skills for Life, while being part of a friendly and supportive team that values what you do. We’ll invest in your development through great training and opportunities to grow your skills, while giving you the chance to get involved in volunteering and meaningful projects that have a positive impact.

Benefits

We’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.

• 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas

• Flexible working hours and hybrid options

• Work in a way that suits you, your role, and your department

• Double-matched pension up to 10% of gross salary

• Family-friendly employer with generous family leave

• Learning and development opportunities via our internal learning hub

For a full list of our benefits click .

Closing date for applications: 23:59pm Sunday 27th Sepember 2026

Interviews will be held WC Monday 4th October 2026 in Lancing.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

MEMBERSHIP RELATIONS EXECUTIVE

Based: Bloomsbury, Central London

Salary: £26-30,000 PA Dependent on Experience

BACKGROUND AND PURPOSES OF THIS ROLE

The BioIndustry Association is the UK’s trade and membership organisation for biotech and innovative life sciences.  With 600+ members and a full programme of advocacy and connecting people across the sector - through committees, communities, publications, campaigns, online and in-person events – the opportunities for organisations keen to support the sector and connect with companies are significant.

With the growth of our membership and activities, we have had a strong focus on member relationship management and retention, with a growing need to help service the membership and assist them in utilising the benefits.

We are now looking for a membership relations executive who understands our ethos and the value of excellent customer relations to help service, engage and maintain close connections with our membership.

DUTIES AND RESPONSIBILITIES

Member Support

• Support the Associate Director for Membership and Business Development & the Senior Membership and Business Development Manager in building and maintaining relationships with BIA members
• To form effective connections with key personnel at member organisations to encourage engagement, event attendance, wider use of benefits and participation in BIA business solutions programme
• Gain a strong understanding of all BIA activities/initiatives in order to present the benefits and opportunities of BIA membership to potential and existing members in a professional manner
• To provide administrative support to BD and Membership function
• To work closely with the wider BIA team to deliver the overall membership strategy
• To support in coordinating email responses to new and existing member enquiries
• Work with wider team to ensure that lead capture through all channels (website, online communications, printed collateral, events, networking etc.) is comprehensive and provides the information necessary for effective follow up
• Work with contacts at our business solutions partner programmes to develop these schemes further – maximising membership benefit and income for BIA

Retention and renewals

• Assist in member retention calls/meetings
• Work with the wider team to design engagement campaigns and target existing members informing them of latest benefits
• Work with Membership team to ensure any issues with renewing members are addressed promptly and to a satisfactory conclusion

Events and networking

• Attend relevant industry and BIA events (UK & overseas) to network and to promote the benefits of BIA membership and build a professional network of contacts. This will include occasional evening and weekend work.
• Regular visits to BIA members offices and external events throughout the UK where appropriate

Maintaining accurate records on the CRM

• Work with Membership team to monitor and keep membership data up to date at all times

KNOWLEDGE, SKILLS AND EXPERIENCE

Essential Demonstrable Skills:

•  Excellent customer service skills
• Professional and clear communicator
• Efficient and confident networker
• Strong desire to work for a mission driven and purposeful organisation
• Personable, conscientious and willing to adapt and be flexible
• Ability to grasp and convey a membership/service/NFP based offering
• Professionalism and ability to confidently liaise with decision makers
• Strong attention to detail and ability to multitask
• Excellent presentation and written communications
• Experience in using all standard Microsoft programmes
• A self-starter who can work independently and as part of a team
• Proven ability to get to grips with complex subject areas quickly
• Experience of using CRM databases in relation to contact management or sales leads
• Degree-level education or equivalent

Desirable Skills:

• Ideally 1- 2 years’ experience from a similar membership relationship role  
• Experience of using Microsoft Dynamics for contact management
• Experience working within a not-for-profit/trade association
• Life science background (ideal, not necessity)

WORKING FOR THE BIA

Building a thriving, diverse workplace is a priority across all industries. The BIA is committed to providing a fair and equitable working environment, to attract and nurture people from all backgrounds. We value the individuality and diversity that employees bring to the company throughout our activities.

WORKING PATTERN

We are currently working in a hybrid pattern, whereby we work 3 days in the office and 2 from home. If the successful candidate is located within 40 miles of the London office, we expect them to adhere to this pattern.

HOW TO APPLY

Interested candidates are invited to submit their resume/CV and a cover letter detailing their relevant experience, with reference to the job description, outlining their approach to the role.

Please note that all offers of employment are subject to two satisfactory references and proof of eligibility to work in the UK. Applications written using an AI generator will not be accepted.

Deadline for applications is Wednesday 30th September 2026 at 9am. There may be an accelerated recruitment process, so interested applicants are strongly encouraged to apply as soon as possible ahead of this closing date.

Initial interviews will take place during week(s) of 5th October, dependent on availability. We are committed to providing equal opportunities and creating an accessible workplace. If you require any reasonable accommodations during the application, interview or assessment process, please let us know when you apply.

We have an exciting opportunity for a Triage and Early Interventions Officer to join the team in Staffordshire, working 37.5 hours per week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.

Some travel through Staffordshire may be required.

As a Triage & Early Interventions Officer you will:

• Conduct comprehensive impact & risk assessments for clients.
• Provide tailored responses to clients' needs including information about their rights and the services available to them.
• Take incoming calls and efficiently triage to other teams including domestic abuse and children & young people
• Maintain accurate & confidential case management records.
• Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.

About You

Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.

You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.