Customer support jobs

Contract Type: Fixed Term, 12 months

Interviews: 23rd of March in-person at our Leeds Centre

Are you a passionate advocate for 18–30-year-old entrepreneurs? Do you have what it takes to help them bring their business dreams to life? The King's Trust is calling for someone just like you to join our dynamic team and make a real impact.

At The King's Trust, we're on a mission to empower young people and foster the next generation of business leaders. We believe in turning dreams into reality and providing unwavering support to young entrepreneurs.

As a Youth Development Lead – Enterprise, your mission is to be the driving force behind young entrepreneurs' success stories. The Enterprise programme’s aim is to support young people interested in self-employment to explore and test their ideas, write business plans and start their own businesses or achieve alternative outcomes in education, training, volunteering or work.

You'll be the guiding light for a caseload of young people, helping them successfully launch their business ideas and work towards those vital business start targets. We also won’t have you sitting still as travel will be required, exploring your local area to assist in the programme delivery of our Exploring Enterprise course as needed. The delivery can be a mix of online, in-centre or out in the community.

Crafting robust and viable business plans will be your forte. Cash flow forecasts, personal survival budgets, and sector-specific insights are all part of your toolkit. Plus, your knack for providing positive and constructive feedback will help these ideas flourish. Funding applications? You've got it covered!

Attention to detail is your superpower and you’ll be passionate about inspiring change. At The Trust, we're strong advocates for fostering an inclusive workplace, and it would be fantastic if you share that passion too.

This is more than just a job—it's an opportunity to change lives, including your own.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Youth Development Leads? 

Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home. 
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• Cycle-to-Work Scheme
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Role: Senior Data Marketing Analyst

Salary: £41,000 - £43,000 per annum (depending on Experience

Hours: Full Time (37.5 hours a week)

Location:  Hybrid and remote working options available

Are you somebody who would love to use your data analytic skills to help us Beat Macular Disease?

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to beat macular disease forever.

We are building a culture that values and learns from data, and we need someone who can help us bring our value of “knowing our stuff” to life.

We’re looking for a Senior Marketing Data Analyst to join our Data and Insights team, using your expertise to deliver high‑quality reporting, analysis and insight that informs fundraising, service delivery and organisational decision‑making. You’ll work collaboratively across the charity, creating dashboards, visualisations and data models using tools such as Power BI, while managing our reporting data warehouse to ensure a single source of truth underpins all analysis.

In this role, you’ll interrogate data to identify trends, issues and opportunities, creating accurate internal and external reports and helping teams across the Society better understand and use their data. You’ll act as a data ambassador; supporting colleagues, strengthening analytical capability, and championing our value of ‘knowing our stuff.’ With strong quantitative analysis skills, excellent communication, and the ability to manage multiple priorities, you’ll play a key part in ensuring our data drives impact.

If you want your skills to contribute to meaningful change for people affected by macular disease, we’d love to hear from you.

In return we provide a great working culture and offer flexible working options, 26 days annual leave, rising to 27 after one years service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution, to find out more please visit our website.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

 

Closing date: Sunday 8 March 2026 (midnight)

 

Interviews: Friday 13 March 2026 (with Monday 16 March as alternative)

 

Alexandra Palace is partnering exclusively with Robertson Bell in their search for a permanent Financial Controller. Alexandra Palace is one of London’s most iconic destinations. For over 150 years, it has stood as a beacon of creativity, community and culture - home to world-first innovations, unforgettable entertainment and open access to green space across 196 acres of parkland in North London.

The Financial Controller is a key role within the Finance team, supporting the Finance Director to deliver a high-quality, efficient and forward-thinking finance function across a uniquely diverse, highly commercial and operationally complex organisation.

The role:

• Support the Finance Director in delivering a robust and effective finance function, providing technical expertise and operational leadership across the organisation.
• Lead the preparation of statutory financial statements and play a central role in managing the annual audit process, liaising with external auditors and stakeholders.
• Drive the implementation of a new accounting system, improving processes, reporting capability and financial insight across the organisation.
• Oversee balance sheet reconciliations, financial controls and process improvements to ensure accuracy, transparency and strong governance.
• Lead on payroll financial control and reporting, ensuring data integrity and robust processes.
• Prepare and monitor cash flow forecasts across multiple entities, identifying risks and supporting decision-making.
• Provide financial leadership on capital projects, supporting accounting and financial oversight of major developments on site.
• Ensure timely and accurate completion of VAT and other statutory returns.
• Support the development of the finance team, fostering a culture of continuous improvement, collaboration and strong financial awareness across the organisation.

The organisation:

Today, Alexandra Park and Palace Charitable Trust is the custodian of this extraordinary site. As a charity, they are committed to safeguarding its heritage while continually evolving their offer to meet the needs of today’s audiences and communities. More than 4 million people visit each year to enjoy a dynamic mix of live events, festivals, exhibitions, learning and engagement programmes and community initiatives.

Operating with a blended income model - combining commercial income, public funding and philanthropic support the organisation offers a complex, engaging environment where finance plays a crucial role in enabling sustainable growth and delivering public value.

Essential criteria:

• Qualified accountant (ACA, ACCA, CIMA or equivalent) with significant relevant experience
• Demonstrable experience in a Financial Controller or similar role within a complex organisation
• Experience preparing statutory accounts within the charity / not-for-profit sector
• Experience managing external audits and working closely with auditors
• Strong financial control and balance sheet management experience
• Experience leading or supporting finance system implementation or process improvement
• Proven line management experience and ability to develop teams
• Excellent communication skills with the ability to explain financial information to non-finance stakeholders

This role will be based at Alexandra Palace with regular on-site presence required to support collaboration across the organisation.

The closing date for applications is 12th March, with first stage interviews scheduled for 19th–20th March and second stage interviews 26^th-27th March.

Applications will be reviewed on a rolling basis ahead of the closing date, so please submit your CV to Robertson Bell, the exclusive recruitment partner, to be considered.

Responsible To: Head of Supporter Fundraising
Location: Hybrid between Butterfly Conservation’s Head Office and home
Salary: £28,148 - £31,500 depending on experience plus 8% company pension contribution
Duration: Full-time permanent post (37 hours per week)
 
Job Purpose:

• Responsible for the servicing and stewardship of Butterfly Conservation members to ensure we deliver the best possible member experience.
• Responsible for the processing and administration of donations and membership applications/renewals using our CRM database (Microsoft Dynamics 365) ensuring a high level of customer care and excellent retention of all our supporters to maximise potential income.
• Working with colleagues to ensure our members feel valued.

Specific Tasks:

• Act as a reliable first point of contact for Members, handling queries received by email, post and over the telephone efficiently and politely.
• Responsible for maintaining accurate member data within the database (Microsoft Dynamics 365) including accurate servicing and storage of all membership renewals, new joiners, lapsing/ reengagement and donation processing.
• Ensure all data is held and processed in accordance with BC’s Data Protection Policy and individual communication preferences.
• Responsible for ensuring the timely and smooth running of the membership welcome and renewal communications (email and post), liaising with contractors and keeping all letters and emails up to date and relevant.
• Responsible for the process to contact members who’s payments have end (sometimes referred to as lapsed) aiming to reengage and minimise attrition.
• Work with colleague to continue to develop the membership offering across all membership categories – student/young person, family, single, joint, benefactor and life memberships.
• Work closely with the Database Support Officer to ensure all database processes work effectively and accuracy of the data is always maintained. Investigate queries and raise issues where necessary, assuring a satisfactory outcome. Create and maintain guides on database process as appropriate.
• Oversee the preparation and distribution of regular reports on membership numbers to BC’s 32 Branches.
• Liaise with Branches on newsletter distribution – hard copy and email - including proofing content, obtaining print quotes and requesting data extracts to supply directly to our printer / mailing house.
• Build and maintain excellent relationships with relevant branch volunteers, including providing timely responses to queries and requests for additional information. Ensure Branches are kept up to date with all membership recruitment campaigns and changes to subscription rates etc via the quarterly Branch e-newsletter
• Contribute to the creation and distribution of branch emails including welcome and newsletter communications from branches to members.
• Maintain accurate records of total membership numbers (individual and household) through the database. Collate a monthly membership update for the Chief Executive and Director of Fundraising and Comms detailing new and leaving members and working with the Head of Supporter Fundraising to include an explanation of trends and anomalies.
• Assist with the accurate recording of income into the database, following BC processes in areas including cheque and cash handling.
• Work with the Finance Team on monthly reconciliation of income recorded on the CRM with finance software information (ensuring correct allocation of income etc).
• Assist with the preparation of the annual membership audit reconciliation to explain any discrepancies and payment exceptions for all membership categories and income
• Ensure sufficient stock requirements of all membership leaflets, welcome pack contents, membership incentives and any other literature required within allocated budget
• Distribution of membership application forms, promotional codes and resources to staff, Branches and the public as required.

 
General

• Monitor and evaluate key performance indicators and prepare information for the Head of Supporter Fundraising.
• Attend meetings and events as required.
• Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Contribute to the development and implementation of BC’s overall Fundraising Strategy.
• Collaborate effectively with key teams across BC.
• Undertake any other reasonable duties as required and commensurate with the grade of post.
• Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse and inclusive workforce.
• Work in accordance with BC’s policies, procedures, and codes of conduct.
• Actively participate in on-going professional development activities.
• To be an ambassador for and to represent BC in various internal and external activities to ensure high profile recognition is given to Fundraising opportunities

 
Candidates must have the right to work and be resident in the UK.

We reserve the right to close the vacancy early before the advertised closing date and time.

Closing date: Sunday, 15 March 2026 at 23:59.
Interviews will be held on 24 March 2026
 
Butterfly Conservation is looking for a talented and committed Supporter Care professional to lead our membership care function. This is a pivotal role at the heart of the organisation, ensuring our members feel valued, listened to and connected to our mission. You’ll take the lead on membership administration, income recording and developing our membership offering, while championing excellent supporter experiences and strong, efficient processes.
 
You’ll enjoy building relationships with supporters and volunteers by phone and email, taking the time to understand what matters to them and responding with warmth, empathy and professionalism. Alongside you’ll bring accuracy, organisation and a proactive mindset, playing a key role in strengthening member retention and helping Butterfly Conservation grow.
 
REF-226 835

Hours of work: 37 hours per week, Monday to Friday in person.

Salary: £45,000 (FTE based on 37 hours per week).

Essential criteria include:

• Full driving licence and access to own transport for work purposes.
• This position is subject to an enhanced DBS check.

About the role:

Age UK Coventry & Warwickshire are seeking to recruit a highly organised and detail driven Head of Money Management. The service includes a regulated corporate appointeeship service and financial support services. This new role will lead the service, ensuring full compliance with contractual and regulatory requirements.

The postholder will be responsible for ensuring the service operates effectively and to a consistently high standard, delivering person-centred, high-quality support to our clients. Reporting to the Director of Services and working closely with the service’s steering groups, the postholder will be pivotal in overseeing, supporting, and managing the controlled and sustainable expansion of the service. This will include strengthening governance frameworks, enhancing operational systems, and ensuring complete transparency across the service.

We are seeking a highly experienced individual with a proven track record in managing complex legal, regulated, financial, statutory, or governance matters, where accuracy, accountability, transparency, and professional integrity are paramount.

Additionally, the successful candidate will: 

• Demonstrate a proven track record of leading teams and delivering high-quality services in line with contractual or commissioner requirements.
• Confidently interpret and apply policies, contracts, and regulatory frameworks, exercising sound judgement and analytical thinking
• Communicate complex information clearly and professionally, both in writing and verbally, with excellent attention to detail. 
• Build strong effective relationships with internal and external stakeholders. 
• Maintain meticulous organisation and record keeping supported by strong digital literacy and the ability to learn new systems. 

How to apply:

Please apply directly through Age UK Coventry and Warwickshire`s website.

Age UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Staff benefits include:

• Employee Assistance Programme
• Blue Light Discount Card
• Age UK Discount Portal
• Tickets for Good

Additional Information

We cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own. This position is subject to an enhanced DBS check.

Closing date: 9th March 2026, Midnight

Interview Date: 19th March 2026

Thrive (Community Council for Somerset) is a countywide charity supporting communities to thrive.

Our work starts on the ground. We listen to people, respond to need, and help communities build strength, connection and resilience.

We are growing and changing. Alongside our commissioned work, we are investing in fundraising so we can increase unrestricted income, tell our story better, and build long-term sustainability.

The Fundraising Manager will lead and develop Thrive’s fundraising activity, with trusts and foundations at its core and a growing focus on community fundraising, events, and individual giving.

This role replaces our Trusts and Foundations Officer post and brings together grant fundraising, supporter development and team leadership into one coherent function.

You will line manage our Fundraising Administrator and support their development, including helping them begin to take on smaller grants and applications.

You will also work closely with the Head of Development and Communications to test and develop new income streams over time.

This is a hands-on role for a confident self-starter who understands community development and can translate impact into income.

For more information on what you'll be doing please read the attached job description and person spec.

Our client is a national charity dedicated to supporting seriously ill young adults aged 16–40 by creating meaningful experiences that bring joy, connection and lasting memories during incredibly challenging times. Since its founding in 1999, the organisation has delivered over 23,500 Special Days, Breaks and Treats, helping beneficiaries and their loved ones focus on quality time and moments of happiness. With ambitious plans to grow and double the number of experiences delivered by 2029, the charity is entering an exciting period of expansion, with individual giving playing a key role in achieving this vision and Prospectus are delighted to be supporting with the search.

The Individual Giving Manager will lead and grow a key income stream, driving forward a creative, data-led programme across regular giving, appeals, legacy and in-memory giving. This is a brilliant opportunity to shape and scale activity, build meaningful supporter relationships, and deliver compelling campaigns that inspire long-term support. Blending strategy with hands-on delivery, you’ll manage budgets, analyse performance, and continuously refine supporter journeys to maximise income and engagement.

The organisation is looking for someone with strong individual giving experience who knows how to turn insight into impact. You’ll be a confident communicator and skilled storyteller, able to craft compelling asks and build lasting relationships with donors. Organised, proactive and collaborative, you’ll be comfortable managing multiple priorities, working with CRM systems, and delivering results in a fast-paced environment — all underpinned by a genuine passion for the charity's mission.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process please contact Jessica Stoddart at Prospectus.

If you meet some of the criteria but not all, we still encourage you to enquire. We can support you to understand the role fully and guide you through the application process. To apply, please submit your CV in the first instance. If your experience aligns, we will arrange a briefing meeting before you submit a formal application. We look forward to hearing from you.

Harris Hill is delighted to be recruiting an Engagement Manager for Cook for Good, a community organisation that uses food to bring people together, reduce food insecurity and create positive change.

Location: King’s Cross, London
Salary: £35,000 per annum (pro rata, if necessary)
Contract: Permanent, 4-5 days a week

Do you love building relationships with people from all backgrounds, and get a kick out of delivering high-quality services that can support them? Do you prefer rolling your sleeves up and making things happen to working quietly behind a screen? Would you be happy to go out and persuade local food suppliers to share their surplus food with our community? Do you get out of bed in the morning wanting to make a difference to the people around you?

If so, you might be just the person to join the small but mighty team at Cook for Good, where food is used as a way to build connection, confidence and community on the Priory Green Estate in King’s Cross.

About you

You’re a warm, people-focused person who enjoys bringing others together. You’re confident working with volunteers and managing projects, and you have experience of community engagement and partnership working. You feel comfortable building strong relationships with a wide range of people, from local residents to partner organisations and food suppliers. You’re at your best when supporting and motivating others face-to-face, and you truly believe in the power of food and community to make life better for everyone.

At Cook for Good, you’ll be joining a kind, passionate and supportive team that really cares about people and the community it serves.

Application deadline: 10th March 2026 at 9:00am. We may close the role early if we receive a high number of suitable applications, so we’d encourage you to apply as soon as you can.

If you’d like to find out more and have an informal chat about the role, please send your CV to Lizzy Clark at at Harris Hill via the apply button.

Please note: due to the high volume of applications, we will only be able to contact candidates whose CVs have been shortlisted.

Interview dates: First stage: 18th March (online) Second stage: 26th March (in person)

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Employee Relations Advisor

Location: London – Hybrid working (2 days per week in the office)
Contract: Permanent
Salary: £40,600

Make a real impact through brilliant people management

Goodman Masson are excited to be recruiting an Employee Relations Advisor to join a busy, values-led organisation delivering a high-quality, proactive HR service. This is a fantastic opportunity for an experienced HR professional who thrives in a fast-paced, customer-focused environment and is passionate about enabling managers to get the very best from their people.

You’ll be joining a large and very supportive ER Advisor Team of around 15 and partner closely with managers across the business, providing expert, pragmatic advice that drives performance, builds capability and minimises employee relations risk.

What you’ll be doing

As an Employee Relations Advisor, you’ll play a pivotal role in delivering an effective and responsive HR service. Your key responsibilities will include:

• Partnering with managers to improve people management capability and confidence
• Providing expert advice and coaching on employee relations matters, including absence, performance, wellbeing and employee engagement
• Managing disciplinary and grievance cases independently, ensuring fair, consistent and legally compliant outcomes
• Supporting organisational change projects, including restructures, consultations and redundancy processes, in line with policy and employment law
• Building strong, trusted relationships with stakeholders across the organisation to deliver practical, customer-focused HR solutions
• Working closely with HR Business Partners, Recruitment teams and external providers to deliver joined-up people solutions
• Ensuring HR policies are up to date, legally compliant and consistently applied
• Maintaining accurate HR records and systems (including iTrent) and supporting KPI reporting
• Identifying risks and gaps in ER processes and proactively recommending improvements
• Supporting establishment budget management within relevant business areas

What we’re looking for

We’re looking for a confident, credible HR professional who enjoys working collaboratively and isn’t afraid to take ownership. You’ll bring:

• CIPD qualification (or equivalent relevant experience)
• Strong technical knowledge across employee relations and employment law
• Proven experience managing disciplinary and grievance cases independently (essential)
• Housing Association experience – highly desirable
• Public Sector experience – highly desirable
• Exposure to complex ER casework (desirable but not essential)
• Demonstrable experience influencing and advising senior managers
• Excellent written and verbal communication skills
• Strong organisational and project management skills, with the ability to multitask and meet deadlines
• A proactive, solutions-focused approach and commitment to continuous improvement
• High levels of IT literacy, including advanced use of HR systems and MS Office
• Coaching qualification (desirable)

The organisation is looking for the successful candidate to start ASAP but are happy to wait up for a month notice period for the right candidate.

If you’re interested, please send your CV highlighting the relevant experience in bullet points under each of your previous roles (not just in your profile summary).

Please then email your updated CV to [email protected] as soon as possible to maximise your chance of being shortlisted for interview.

• Salary: £36,500 - £42,500 gross per annum (full-time equivalent[KL1] ), dependent on experience.
• Working pattern: This is a full-time role, based on 5 days per week, 1FTE or 37.5 hours per week. Flexible working arrangements for 0.80FTE (30 hours per week) will be considered upon application.
• Contract: Permanent with 6 months' probation
• Member of: Campaigns and Communications Team, and Fundraising Team
• Reporting to: Head of Campaigns and Communications (Line Manager) and Head of Fundraising
• Direct reports: Digital Officer
• Location: This role can be hybrid, or office based. At a minimum, candidates will be required to work from the London office at least 2 days a week, as well as be able to attend ad hoc events and away days in person.

Safe Passage International (SPI) is recruiting a Digital Mobilisation Manager (Campaigns and Communications) part of both the Campaigns & Communications team and Fundraising team to support and to enable continuing and sustainable growth in our ground-breaking work to ensure that safe routes to sanctuary exist for all people seeking asylum. This role is crucial in enabling continued and sustainable growth in our groundbreaking work to ensure that safe routes to sanctuary exist for all refugees

The Digital Mobilisation Manager will lead Safe Passage’s digital programme, sitting within both our Fundraising and Campaigns teams. They will mobilise supporters through timely actions; manage, develop and grow our digital channels strategically; and be at the centre of meeting our fundraising and campaign goals. They will lead on the development of our digital strategy with oversight from the leadership team, implementing it through expert, hands-on content creation.  

This post is an exciting role, responsible for mobilising campaign actions and helping raise the money needed for Safe Passage to do its important work. You will bring a passion for digital developments and action, motivated to advance refugee rights and support the campaigns and fundraising team with team objectives.  The successful candidate will be proactively progressing digital opportunities and innovations. This is a crucial role for Safe Passage International and an opportunity for the successful candidate to help develop the organisation, mobilising supporter actions to support campaigns and fundraising goals. 

You will work as part of a collaborative Campaigns and Communications Team, Fundraising Team and closely with colleagues across Safe Passage International, including teams in the UK, Greece, and France.

We are looking for good transferrable leadership and organisational skills, as detailed in the

Person Specification. Experience in a similar role would be welcome, but this could also be your first paid position in the NGO sector, or you could be returning to work after time out. A full induction will be provided, alongside a dedicated training budget to support you to grow and develop within your role.

Our work is diverse across all the international locations in which SPI operates.

We value equity and diversity in our organisation and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ethnicities, working ages, genders, sex, sexual orientations, faiths (or none), marital statuses (or none), and pregnancy status.

We also have full flexible working policies to support people with disabilities and caring responsibilities. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply.

As a refugee charity, we offer a guaranteed interview for people with direct lived experience of seeking asylum who meet most of the essential criteria outlined in the Person Specification. If you have first-hand experience of applying for asylum in any country, please let us know in your application.

We respect that people’s identities are not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to.

If you are excited by this role and working at Safe Passage International but do not have all the experience you think is needed, we would encourage you to apply anyway and reach out for an informal chat beforehand to discuss why you would like to apply for the role and what skills or experiences you think are relevant.

If you would like an informal discussion about the role, please email SPI Human Resources Team. Contact details can be found in the Job Description.

How do I apply?

Please read the full Job Description & Person Specification and our ‘Application Questions and Guidance’ document below.

Closing Date:

Sunday 29th March 2026 at 11.59 pm

Senior Community and Events Fundraising Officer

Contract: Permanent, Full Time, 35 hours per week.

Location: London, UK. 

Hybrid Working: A minimum of 40% (2 days) of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. 

Salary: £39,358 - £41,325 per year with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team:

This role is in the Community, Events and Education team who sit within the Mass Engagement department. The team manage and deliver a diverse portfolio of fundraising and engagement activity ranging from challenge events, our partnership with Glastonbury festival to a busy community fundraising programme, our volunteer Speaker Network and an education engagement programme.

The team delivers far more than income by deepening the engagement of new and existing supporters and raising awareness of WaterAid’s work. 

About the Role

The Senior Community and Events Fundraising Officer is responsible for managing fundraising partnerships with small and medium-sized enterprises, including developing new business opportunities and creating stewardship journeys for employee fundraising. The role also manages WaterAid’s corporate events such as WaterAid’s Dragon Boat Race, working with choir groups to fundraise as part of the Sing for Water event, and stewards the 4Water volunteer network. 

In addition, the role supports the delivery of WaterAid’s virtual fundraising products, including Walk for Water, Just Water and Swim Marathon. This includes delivering excellent supporter journeys and developing fundraising resources to effectively steward and engage these audiences.

To be successful, you’ll need:

We are looking for an ambitious and proactive fundraiser with experience in community, events and corporate fundraising. You will have:

• At least 4 years’ experience working within a community and events fundraising team, with responsibility for corporate or SME fundraising and employee engagement, event management and delivery of charity owned events, and fundraising product development. 
• Experience of managing budgets, analysing data, and reporting on performance.  
• Experience of working on virtual fundraising products.  
• Excellent interpersonal skills, with a proven ability to inspire supporters and communicate the impact of their support. 

Closing date: Applications will close 12:00 PM UK time on Monday 23 February.

1st interview via Teams on Thursday 26 February PM time and Friday 27 February AM time.  2nd interviews are expected to take place face to face at our Canary Wharf office on Wednesday 4 March PM time.

How to Apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

UK Benefits:

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK Water Aiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Database Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Database Officer

England South

£29,235 per annum (pro rata for part time)

Ref: 132REC

Full time 37.5 hours per week – we are happy to talk flexible working

Base: Bristol hybrid

Contract: Permanent

ABOUT THE ROLE

Team: Fundraising and Supporter Engagement

As the Database Officer, you will take responsibility for the administration of financial transactions from various internal and external sources. You will take the lead on import processes, working with stakeholders to ensure requirements are captured, tested and reviewed. You will be involved in the implementation of integrations between the platforms we use and our supporter database, from recommendations to testing.

What You’ll Be Doing

• Managing the  BACS Direct Debit processes, from processing BACS cancellations to preparing payment requests and processing payments,  maintaining accurate  reconciliations.
• Overseeing all aspects of Gift Aid processing and ensuring accurate record‑keeping.
• Managing and improving data imports across multiple platforms, ensuring accuracy, ongoing monitoring, reconciliation, and correct income coding.
• Producing data‑integrity reports, run routine audits, investigate issues, and recommend corrective actions to stakeholders.

This role is ideal for someone who thrives on improving processes, enjoys collaborative problem‑solving, and uses SQL, Excel and Power BI to drive smarter, more efficient ways of working

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• Proven experienced in working with customer relationship management (CRM) systems
• Experience of processing direct debits, financial information and importing/exporting data
• Good experience and knowledge of applicable legislation and ethical codes of practice, BACs, Gift Aid and information security principles and relevant data regulations.
• Good experience of using SQL query and Power Bi.

LIVING OUR VALUES 

At the Walk Wheel Cycle Trust, we’re a values driven organisation. We’re looking for people who are: 

Always Learning – curious, open‑minded and committed to continuous improvement. 

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed. 

Taking Ownership – proactive, responsible and empowered to make things better. 

Delivering Together – collaborative, transparent and motivated by shared success. 

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully. 

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 11 March 2026
• Interviews will be held via Microsoft Teams during the 24th or 25th March 2026. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.

Location: Reading, Hybrid (at least once per week to Reading Office
Hours: Full time
Salary: £27,790 per annum 
Contract Type: Permanent
Campaign Closes: 9th March 2026 
Interviews: Week commencing 9th March 2026

On occasion, we might close a vacancy early due to a high number of applications being received. Interested candidates are encouraged to submit their application as early as possible

Core Purpose
The Wish Assist Coordinator is responsible for the facilitation and delivery of wishes on behalf of Make-A-Wish UK’s international affiliates, ensuring that each wish experience is unique to the child / young person, creating magical experiences for them to cherish.  The Wish Assist Coordinator is responsible for the facilitation and management of a large network of relationships primarily Make-A-Wish affiliates, partners and suppliers, but also the wish child and their family.

Key Responsibilities:
Wish Assist Delivery

• Manage and oversee a caseload of 70+ wishes, per annum.
• Work with our affiliates, suppliers, and volunteers to develop detailed event plans and facilitate bespoke wish experiences in line with the affiliate’s wish journey processes for international wish children.
• Manage and oversee 30+ RUSH wishes per annum
• Work with UK wish families to develop detailed event plans and facilitate bespoke wish experiences for UK based wish children with a short prognosis
• Prioritise workload effectively considering requirements for each wish and time difference between collaborating affiliates.
• Coordinate all required logistical aspects of the wish events, including transportation, accommodations, and medical equipment.
• Manage contracts, payments, and schedules with all third-party providers.
• Ensure timely delivery of services and materials.
• Ensure compliance with health, safety and legal requirements.
• Manage and oversee each wish to work within the individual specified budget with accuracy and care.
• Monitor and track all expenditures against individual wish budgets, ensuring all costs are accurately recorded on the Salesforce CRM system and aligned with financial policies, whilst sharing all expenditure with the originating affiliate.
• Identify and implement cost-saving measures without compromising the quality of the wish, negotiating with suppliers to secure the best terms.
• Procure £5,000+ in Gift in Kind income to be utilised on wishes.
• Ensure that each wish is magical and creates maximum impact for the wish child.
• Conduct post-event evaluation through conversations with affiliates and suppliers, to gather feedback and measure success.
• Working with the finance department, accurately and efficiently manage post-wish payments and invoicing to ensure wish costs are settled in a timely manner in line with Make-A-Wish SLAs.

Wish Assist Additional Responsibilities

• Support the Wishgranting Wish Assist Manager with wish forecasting and planning for Wish Assist wishes.
• Upload new Wish Assist requests to our Salesforce CRM system and keep accurate admin and data entry for efficient record keeping and communication between stakeholders in the wish.
• Ensuring all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures.
• Partake in regular forums regarding Wish Assist delivery with Make-A-Wish International and international colleagues to ensure best practice.

Safeguarding and Data Governance

• Ensure compliance with the organisation’s safeguarding policies.
• Complete mandatory safeguarding training and refreshers, as required.
• Promptly report any concerns or incidents regarding the safety and welfare of participants, particularly children and vulnerable adults, to the Designated Safeguarding Officer.
• Ensure that all wish events are conducted in a safe environment where participants feel secure and protected.
• Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc).

Organisational responsibilities

• Within Make-A-Wish's performance & growth framework “Being Brilliant” initiate regular conversations with your line manager when you discuss your role objectives, personal development, wellbeing and other topics  
• Complete one Wish Discovery (meeting the wish children and their family to help them explore what their wish could be) and one fundraising event a year 
• Attend whole organisation meetings like monthly symposium and townhall as well as ad-hoc training opportunities as required; and as much as possible attend social events happening twice a year.
• Work with your colleagues across the organisation within the framework set in Make-A-Wish Ways of Working

Essential Criteria

• A minimum of 1-year previous experience in roles with a customer service or events management specialism 
• Experience in liaising directly with multiple stakeholders
• Excellent organizational, interpersonal, and administrative skills
• Excellent multitasking and task prioritisation skills

Skills, knowledge and behaviours required for this role

• High level of IT skills particularly in MS Office Suite 
• Knowledge of how to keep to a budget and work within financial constraints. 
• Experience working within a team environment but also able to work autonomously in a self-motivated way. 
• Excellent organisational and time management skills with the ability to be able to prioritise an ever-changing workload. 
• The ability to communicate effectively (written and verbal)  
• Strong relationship management and negotiation skills to communicate effectively with our affiliates, suppliers, and stakeholders.
• The ability to problem-solve and make appropriate decisions independently – or seek advice and support when required. 
• To be able to be flexible and open to change in a fast-paced working environment.
• Problem-solving and adaptability within a demanding case load of wishes
• Meticulous attention to detail to ensure every aspect of the wish logistics and wish admin are correct.
• Ability to handle stress and pressure when managing multiple projects simultaneously with emotional intelligence and resilience.
• Innovative thinking to plan and execute unique and memorable experiences for each individual wish family.

First Give

First Give is a national charity that partners with secondary schools to inspire and equip young people with the knowledge, confidence, and skills to drive change. Through our structured programmes, students explore social issues, connect with charities, and take tangible steps to improve their community.

Empowering and equipping young people to meaningfully contribute to their community is a first step to addressing many of the challenges we face at this time of social disconnection and division. Our vision is of a more generous society where everyone is willing and able to give their time, money and skills to the causes they care about.

Corporate Parnterships Manager

We are seeking a self-motivated and driven Corporate Partnerships Manager to lead on growing and stewarding First Give’s portfolio of high-value funders. This role will focus on developing corporate partnerships and will also support our Campaign Board and major donor activity.

First Give is a small charity, with a growing fundraising team and big ambitions. You will therefore be someone who thrives in a start-up environment, brings new ideas to the table and is comfortable setting up new systems and processes. You will play a pivotal role in shaping First Give’s income growth, working closely with our Head of Philanthropy and the Director. This role will also support key engagement activities, including hosting donors at student-led Final events and facilitating employee volunteering at schools.

This is an exciting opportunity for a confident fundraiser and communicator looking for the next step in their career. Someone who thrives on strategy, storytelling, and social impact.

Contract: Full-time, 35 hours per week. Permanent.

Salary: £40K (+£2K London weighting if applicable)

Location: The successful candidate will be expected to work from our London office or attend in-person meetings and host donors at school Final events for two days per week on average. The remainder of the week can typically be worked remotely, with flexibility as required.

Reporting to: Head of Philanthropy and Partnerships

The students we work with come from a diverse range of backgrounds, and so do we.  We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.

Please download the candidate pack for more details, and don't hesitate to get in touch if you'd like a chat about the role or any reasonable adjustments we can make before applying: contact details provided in the candidate pack.