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About Overcoming MS:
Every five minutes, someone, somewhere in the world is diagnosed with multiple sclerosis (MS). For many, those words are followed by fear, uncertainty and unanswered questions. Too often, people leave appointments without knowing how nutrition, exercise, stress management and other evidence-based lifestyle changes can play an important role alongside medical treatment.
Overcoming MS is the leading global charity dedicated to helping everyone with MS live well. We turn the best available evidence into practical support people can use every day. Together with our global community and healthcare professionals, we're working to make healthy lifestyle support part of everyday MS care.
Job summary:
As Overcoming MS enters its next phase of growth, data, digital insight and audience understanding will play an increasingly important role in helping the charity deliver its strategy and maximise its impact.
The Data & Insights Manager will lead the organisation's approach to data, audience insight and digital performance, ensuring that information is transformed into meaningful insight that supports better decision-making, improves supporter engagement and strengthens organisational effectiveness.
Working across Communications, Fundraising and Services, the postholder will oversee website performance, audience segmentation, reporting, data governance and organisational insight. They will champion a data-informed culture while ensuring colleagues have access to high-quality data, clear reporting and practical recommendations to improve performance.
The role combines operational delivery with continuous improvement and strategic development. Technical CRM development will be delivered through external specialist partners, allowing the postholder to focus on organisational insight, audience development and digital optimisation.
Key Responsibilities
1. Reporting, Insights & Decision Support
- Provide meaningful analysis and insight that enables evidence-based decision-making across the organisation.
- Produce organisational dashboards and KPI reporting.
- Develop Power BI reports and visualisations for the Leadership Team and Board.
- Produce campaign evaluation and performance reports.
- Identify trends in supporter behaviour and organisational performance.
- Analyse campaign effectiveness and recommend improvements.
- Develop predictive and trend reporting where appropriate.
- Support strategic planning through data-driven insight.
2. Audience & Supporter Development
- Develop a deeper understanding of audiences to improve engagement, retention and organisational impact.
- Support campaign segmentation and targeting selections for fundraising, communications and service delivery.
- Maintain audience reporting and engagement analysis.
- Develop audience segmentation models and map supporter and service-user journeys.
- Analyse behavioural trends across different audiences.
- Identify opportunities to improve acquisition, retention and engagement.
3. Data Governance & Continuous Improvement
- Ensure the charity maintains high standards of data quality, governance and operational efficiency.
- Support GDPR compliance and data governance processes.
- Monitor data integrity across organisational systems.
- Improve data governance frameworks and organisational standards.
- Identify opportunities to automate manual processes.Support the development of scalable systems and processes.
4. Data Capability & Organisational Development
- Champion the effective use of data across the organisation and build organisational confidence in data-driven decision-making.
- Train and support colleagues in the effective use of data and reporting tools.
- Develop user guidance and documentation and promote consistent reporting standards.
- Lead cross-organisational data improvement projects.
- Increase organisational confidence in using insight to inform decisions.
- Build strong relationships with teams to understand emerging information needs.
5. Website Performance & CMS Management
- Lead the ongoing management and optimisation of the charity's website, ensuring it delivers an excellent user experience and supports organisational objectives.
- Monitor website health, accessibility and technical performance.
- Work with external website developers to resolve issues and implement improvements.
- Analyse user journeys and identify opportunities to improve engagement.
- Ensure accessibility standards continue to improve across the website.
- Develop recommendations to improve digital performance and user experience.
Person Specification
Essential
Experience
- Experience producing dashboards, KPI reporting and organisational insight.
- Strong analytical skills with experience using Power BI and advanced Excel.
- Experience developing audience insights and segmentation.
- Experience interpreting website analytics and digital performance metrics.
- Experience improving organisational reporting and decision-making.
- Experience working with CRM systems (Microsoft Dynamics desirable) and managing data effectively.
- Experience working with multiple stakeholders to translate business needs into actionable insight.
- Experience delivering continuous improvement projects.
Knowledge
- Strong understanding of data governance and GDPR.
- Understanding of website analytics, digital marketing metrics and conversion tracking.
- Knowledge of audience segmentation and customer journeys.
- Understanding of reporting methodologies and performance measurement.
- Knowledge of accessibility principles and digital best practice.
Skills
- Excellent analytical and problem-solving skills.
- Ability to interpret complex data and communicate clear recommendations.
- Strong stakeholder management and influencing skills.
- Excellent written and presentation skills.
- Ability to manage multiple priorities simultaneously.
- Strong attention to detail while maintaining strategic perspective.
Desirable
- Experience with Microsoft Dynamics.
- Experience using Google Analytics 4.
- Experience using Power BI.
- Experience working with charities.
- Experience supporting website redevelopment or digital optimisation projects.
- Understanding of Power Automate or workflow automation (from a business process perspective rather than technical development).
This job description outlines the main responsibilities of the role but is not intended to be an exhaustive list. Duties may evolve over time, and the post-holder may be required to undertake other reasonable tasks consistent with the level of the role.
What can we offer you?
Our staff benefits include:
- 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays.
- Flexible working.
- Remote working.
- 5% Pension.
- Employee Assistance Programme.
How to apply
Please send your CV and a covering letter by clicking on the 'apply now' button.
Application timeline:
- Deadline for applications: 16th August at 4pm.
- Shortlisting: 17th August.
- First round interview: 20th and 21st August.
- Second round interview: TBC.
Please respond ASAP, as we will start screening candidates as soon as we receive applications.
Our Commitment to Equity, Diversity and Inclusion
We want Overcoming MS to be a welcoming, inclusive and supportive place to work, where people feel valued and able to thrive. We actively encourage applications from people of all backgrounds, experiences and communities, particularly those currently underrepresented in the charity sector.
We know that people sometimes hesitate to apply unless they meet every requirement listed. If this role feels like a good fit for you, we’d still encourage you to apply.
If you need reasonable adjustments or information in a different format during the recruitment process, please contact us.
We're here for everyone with MS who wants to take control of their health and wellbeing.

The client requests no contact from agencies or media sales.
Head of Health Information and Support
Permanent
Salary: £55,000 - £60,000 per annum, plus benefits
London N1
Full time – 37.5 hours a week
We're a hybrid working employer, meaning you're required to come into the office on average 2-3 days per week, currently Tuesday and Wednesday or Thursday
Closing date: 11.59pm, Mon 31 August 2026
First Interviews: 9/10/11 September 2026
Second interviews: 22/23 September 2026
An exciting opportunity for a Head of Health Information and Support has arisen at World Cancer Research Fund (WCRF).
World Cancer Research Fund champions the latest and most authoritative scientific research from around the world on cancer prevention and survival through diet, weight and physical activity, so that we can empower people to make informed lifestyle choices to reduce their cancer risk.
We are seeking an inspiring, strategic and collaborative leader to shape and deliver WCRF’s Health Information and Support strategy across three core audiences: the general public, health professionals and cancer survivors. The team turns WCRF’s scientific evidence on cancer prevention and survival into practical, accessible information, training and support based on our Cancer Prevention Recommendations. The postholder will lead and develop the team, ensuring its work is innovative, evidence-based, high quality and demonstrably effective.
Working across Science, Policy, Fundraising, Communications and Engagement, you will create new ways to share our health information, improve existing resources and services, and build impactful partnerships. You will ensure that public and patient insight shapes our work from cancer prevention to survivorship, strengthen programmes for health professionals and make effective use of digital channels. Responsibilities include contributing to our Medical Education programme, participating in working and steering groups and speaking at national conferences, networking at events, engaging corporate audiences and acting as a spokesperson in broadcast and print media. Ultimately, you will help establish WCRF as the go-to source of information and support on the links between cancer, nutrition and lifestyle.
The successful candidate will have a strong track record of implementing strategy, developing business and operational plans, and leading high-performing teams.
You will bring substantial experience in areas such as health information or education, working with healthcare professionals, UK health policy, health science or research, or marketing health information and services. You will be confident in measuring impact, managing budgets and using data to improve performance, with strong knowledge of non-communicable diseases and issues including nutrition, obesity, diet and physical activity. An excellent communicator and relationship-builder, you will be proactive, creative and results-focused, able to operate at senior management level and open to using digital, AI and other emerging tools to improve effectiveness and efficiency.
Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.
Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.
Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Head of Impact and Insights
Reporting to: Chief Transformation Officer
Salary Range: £50,000 -£55,000
Contract Type: Permanent
Location: Hybrid London or Sheffield
Hours/Days per week: 35 hours per week, 9am – 5pm, Monday – Friday.
We are Felix
We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.
Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.
We‘re about fuller plates, fuller communities, and fuller lives.
Purpose of the Job
Development and delivery of the Data, Research and Impact strategy through a cascade of the overall business strategy by ensuring Felix uses robust evidence, technology and research to maximise its social impact and make effective strategic decisions.
The role provides strategic leadership for the Impact & Insights function at a pivotal stage for Felix post-merger. It will also play a critical role as we reshape and transition Data, Digital and Technology, clarifying ownership of business logic, measurement frameworks, KPIs, data quality and governance so that Impact & Insights, Technology and business owners have clear accountabilities and can build greater organisational data maturity. Through this, the role will embed data-informed decision making across the organisation, underpinned by strong governance, reporting frameworks and cross-functional collaboration.
Duties and Responsibilities
Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time.
- · Empowerment and leadership of the Impact and Insights team
- Act as a key member of the Data, Digital, and Technology (DDaT) Senior Management Team, actively shaping our overarching technology roadmap and ensuring our data architecture supports long-term organisational growth.
- Lead the transition of roles and responsibilities as DDAT is reshaped, ensuring Impact & Insights takes clear ownership of business logic and insight requirements while working with Technology to inform the core reporting suite and data infrastructure, creating clearer accountabilities and a stronger, more effective department.
- Own business logic, measurement frameworks, KPI design and data quality reporting, working with business owners and Technology to strengthen data governance and organisational data maturity.
- ·Create and maintain an innovative environment that encourages colleague participation in raising standards of quality, team working and communication.
- Monitor departmental KPI’s and challenge improvement when required to ensure targets are achieved and improved.
- Establishes direction by developing strategies to attain long term goals.
- Shape and lead Impact and Insights as a strategic, trusted function that embeds a data-driven culture across the organisation.
- Lead the research, data and analytics strategy, ensuring evidence, insight and enabling technology drive impact, learning and innovation.
- Establish and embed data governance practices that improve data consistency, accountability, compliance, and the responsible use of information across the charity.
- Oversee the production of reporting and analytical outputs that turn complex evidence into clear, compelling insight for senior leaders, trustees and external stakeholders.
- Personally lead and deliver analysis for key strategic projects, ensuring robust evidence, insight and recommendations directly inform organisational priorities and decision-making.
- Work in partnership with fundraising, food and marketing teams to ensure insight, evidence and impact reporting are embedded in planning, delivery and strategic decision-making.
- Support systems, tools and processes for effective data capture, reporting, governance and insight generation, working closely with the BI Lead and data engineering team.
- Establish and advocate for appropriate use of AI and digital tools to improve or automate analysis, forecasting, reporting efficiency or insight generation, with appropriate governance in place.
- Strategically manage the Impact & Insights budget and resources effectively, ensuring investment is prioritised to deliver the greatest value for organisational learning, performance and impact.
Essential Criteria
- Significant senior-level experience leading impact, insight, research, functions, with a track record of using evidence to shape organisational strategy and decision-making.
- Strong experience of developing impact measurement frameworks, KPIs and reporting approaches that demonstrate organisational performance and social impact.
- Experience of improving data governance, data quality and data management practices across teams, with a clear understanding of responsible data use and data privacy regulations (eg GDPR).
- Ability to lead and develop multidisciplinary teams, creating clarity, focus and high standards across insight generation, research and reporting.
- Strong strategic communication skills, including the ability to clearly articulate asks, recommendations and trade-offs to ELT, boards and senior stakeholders.
- Experience of contributing at senior management team level, influencing cross-functional roadmaps and priorities within data, digital or technology environments.
- Practical experience of using AI or advanced digital tools to strengthen analysis, insight generation, forecasting or reporting efficiency, alongside strong consideration of ethics, governance and adoption
- Excellent stakeholder management, able to build trusted relationships across functions and translate complex evidence into clear, actionable insight for varied audiences.
- Knowledge of Impact methods including Theory of Change and Social Return on Investment.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Skills and Employability Adviser
Location: Eastbourne base covering the West of the County
Salary: £26,262 to £31,391 pro rata (depending on skills and experience)
Hours: 29.6 hours
Contract: Part time, 4 days per week (29.6 hours, 0.8 FTE)
Reports to: Youth Employability ServicesArea Manager
CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:
· Ethical – We work with professionalism, honesty and integrity
· Passionate – We reach out enthusiastically to all who need out support
· Innovative – We inspire, enhance and improve
· Collaborative – We engage, support and share with others
You can click here to learn more about us.
The Youth Employability Service
CXK delivers the Youth Employability Service (YES) across East Sussex, commissioned by East Sussex County Council. We offer information, advice, support and guidance to young people in academic years 12 and 13 who are not in education, employment or training (NEET), helping them to explore their options, plan and then take their next steps. We also work with schools supporting young people in year 11 who are at risk of becoming NEET. Liaising with a range of other services, YES is focussed on supporting young people to achieve their potential.
The Team
The YES team support young people from across the county, seeing them at CXK bases, partner venues or in community settings. The team assess and action plan with young people referred to the service, supporting them to understand their options and take steps toward achieving their goals around education, training and /or employment. Working with a wide range of young people, the team approach is focused, creative and persistent, building on young peoples’ confidence and motivation alongside their skills and personal growth.
About the Role
We are seeking a dedicated and compassionate Skills and Employability Adviser.
You will support a caseload of young people aged 16 to 18 who are not in education, employment, or training (NEET), or at risk of becoming NEET. You will guide them through re-engagement with suitable post-16 provisions and provide targeted intervention to those who have withdrawn from or not started their Post 16 provisions.
Working across the West of East Sussex, you will support young people in our Eastbourne office, community-based venues such as Youth and Family Hubs, and other suitable locations that meet the needs of our cohort. You will also work closely with local schools and Further Education (FE) colleges, playing a key role in ensuring that young people receive tailored information, advice, and guidance to help them progress confidently into further education, training, or employment. Through co-located working and effective partnership collaboration, you will build and maintain positive professional relationships while ensuring the accurate and timely recording of information on relevant databases.
You will maintain regular contact with the young people you support, building trust and ensuring that casework is delivered with care and consistency. Your role will involve assessing needs, action planning, reviewing progress, and adapting support as required. You'll also act as a champion for relevant opportunities and resources—ensuring young people, parents/carers, providers, and wider stakeholders are aware of what’s available and how it can help.
This role also works closely with our local Youth Justice Service, working in partnership to support vulnerable young people with YJS orders, or an offending background. The postholder will be expected to attend YJS team meetings and input updates into relevant databases and systems as required.
About You
This is a fantastic opportunity for someone with experience working with NEET, Risk of NEET young people, who understands the post-16 education and training landscape and the importance of person-centred support. You will be a confident communicator and collaborator, able to manage a varied caseload and make a genuine impact on the lives of the young people you support.
Skills and Knowledge
At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.
Minimum Criteria
· An understanding of the needs, and challenges faced by young people who are not in education, employment or training
· Experience of working with young people on a one-to-one basis, developing personalised plans and goal setting
· Experience of managing a range of tasks at any one time, and holding positive relationships with different stakeholders
Essential Criteria
· A willingness to travel with a full UK drivers’ licence and use of own vehicle
· A L4 qualification in CEIAG or the willingness to work towards the qualification.
· Experience working with young people
· Demonstratable experience of engaging and supporting young people who are NEET or at risk of NEET
· Strong communication and interpersonal skills, with experience liaising effectively with schools, parents/carers, and multi-agency professionals
· Experience of assessing individual needs, develop action plans, and monitor progress
· Skilled in managing a varied caseload and maintaining accurate and confidential records
· Understanding of the post-16 education, training, and employment landscape
· Ability to build trust and maintain regular, consistent contact with young people
· Self-motivated and able to work independently as well as part of a team
· Competent in using IT systems, databases, and digital communication tools
Please click here to view the job description and person specification.
Employee Experience
A career with CXK is deeply rewarding and offers the opportunity to make a lasting difference in the lives of young people. As part of the Youth Employability Service (YES) team, this role gives you the chance to empower and motivate young people to take positive steps into education, employment, or training.
You’ll work independently and proactively, with the flexibility to manage your own diary and plan your week around the needs of your caseload. No two days are the same—you’ll balance 1:1 support, multi-agency collaboration, school visits, and provider engagement. It’s a role that requires initiative, empathy, and a passion for creating opportunities for young people who need it most.
At CXK, we are committed to supporting our staff to grow, thrive, and develop their potential. You’ll be part of a supportive and collaborative team that values inclusion, wellbeing, and continuous learning.
Benefits of working with us
Our employee benefits include:
· 30-33 days holiday, plus bank holidays
· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
· Benenden private healthcare cover
· Flexible working
· Enhanced maternity and paternity leave
· Training and development programmes and opportunities
· Mental and physical healthcare initiatives and more
All appointees will be subject to an Enhanced DBS Check.
Recruitment Timeline
Vacancy closing date: Tuesday 18th August 2026
Application review date: Wednesday 19th August 2026
Interview dates from: Tuesday 25th August 2026
Youth Programmes Officer
Hours: 35 hours per week
Reporting to: Youth Programmes Manager
About us
The Ben Kinsella Trust is one of the UK’s leading anti-knife crime charities. We were set up following the tragic murder of 16-year-old Ben Kinsella in 2008, and everything we do is guided by his legacy. Our mission is to prevent knife crime through education and campaigning.
Ben was a kind, creative young person who loved art, music, Arsenal FC, and making people laugh. He had big dreams of becoming a graphic designer. His death was a senseless act of violence, and the outpouring of grief and public support that followed marked the start of a movement. Ben’s own words, written shortly before his death, called for change, and his voice continues to inspire our work.
Through immersive workshops in our Choices and Consequences Exhibitions and free online resources, we have reached over 50,000 young people so far. Our work challenges myths about knife crime, strengthens peer influence, and sparks meaningful conversations. As we grow, we remain committed to honouring Ben’s life by making a real, lasting difference to young people across the UK.
We’re a small but growing team of 11 (rising to 14), working across Programmes, Fundraising, Communications, Finance and Operations, and Leadership. Our Programmes team is supported by a brilliant pool of freelance facilitators and actors who help bring our workshops to life. We’re now looking for an Youth Programmes Officer to join us at this exciting time. We’re looking for someone who is passionate about evidence-based interventions, thrives in a collaborative environment, and is confident working to establish and maintain relationships with external organisations.
Ben’s legacy is our guide – we exist to stop knife crime
About the Role
We are looking for an education or youth work professional who can deliver our programmes to a very high standard. You will be a skilled facilitator and communicator who can engage with young people from a diverse range of backgrounds. Additionally, we are seeking someone who shares our values and is passionate about using education as a tool to support and empower young people and to stop knife crime.
As Youth Programmes Officer you will be responsible for the delivery and coordination of our flagship knife crime prevention workshops to young people, to a high standard. You will work alongside the Programmes team to ensure workshops at our London exhibitions (currently Islington and Barking & Dagenham) operate smoothly and consistently to serve young people through the achievement of quality outcomes and maximised engagement. You will play a key part in the delivery of our Youth Ambassador Programme and contribute to the development of new programmes and opportunities during an exciting period of growth for the charity.
Key Responsibilities
Programme delivery
- Deliver workshops to a range of groups (primary, secondary, PRU/AP and adults), adapting to different needs
- Ensure sessions are engaging, high quality, and responsive to feedback
Programme development
- Gather and analyse feedback to improve programmes
- Support the development of new projects and resources
Workshop coordination
- Coordinate day-to-day delivery across two sites
- Manage bookings, enquiries and pre-visit information
- Maintain strong relationships with schools and partners
- Keep CRM and booking systems up to date
- Coordinate freelance facilitators and support their onboarding and training
General
- Carry out other duties as required
Person Specification
Experience
- Delivering workshops or training to young people
- Adapting structured programmes to different needs
- Managing behaviour and supporting young people with additional needs
- Coordinating multiple tasks or stakeholders
- General admin and use of digital systems
(Desirable: programme design, training adults, relevant qualification in teaching/youth work)
Skills and knowledge
- Strong facilitation and communication skills
- Ability to build positive relationships
- Understanding of youth violence or knife crime
- Knowledge of inclusive teaching approaches
Personal qualities
- Passionate about supporting young people
- Reliable, organised and proactive
- Collaborative and professional
- Committed to equality, diversity and inclusion
- Open to learning and continuous improvement
Benefits
- Flexible working where possible
- 27 days’ annual leave (+ bank holidays), rising with service
- Enhanced sick pay
- Pension scheme
- Cycle to work scheme
- Development opportunities
How to apply
Submit a CV and supporting statement outlining how you meet the person specification. Please also answer the two additional questions on the application form.
Deadline: Monday 24th August 09:30am.
Interviews:
- Stage 1: 27th / 28th August
- Stage 2: Week commencing 1st September (in person)
The Ben Kinsella Trust prevents knife crime through education and campaigning


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
The Talent Set are delighted to partner with a brilliant health charity on a fantastic Social Media Manager role. This position involves crafting and executing effective social media strategies to enhance visibility, engage audiences, and support the organisation's charitable mission on various digital platforms. This is a 6 month fixed term contract.
Key Responsibilities
- Develop, implement, and manage social media campaigns aligned with organisational goals.
- Create engaging, inclusive content tailored to diverse audiences across multiple platforms.
- Monitor social media channels, analyse performance metrics, and optimise strategies for maximum reach and engagement.
- Collaborate with teams to ensure consistent messaging and brand voice.
- Stay current with social media trends, tools, and best practices to innovate content approaches.
- Manage social media advertising and promotional activities, ensuring budget optimisation.
- Foster positive community engagement through timely responses and interactions.
Person Specification
- Experience within a social media role at a not for profit organisation
- Proven experience managing social media channels for organisations, preferably within charitable or non-profit sectors.
- Excellent written communication skills with a flair for creating compelling content.
- Strong analytical skills to interpret performance data and adapt strategies accordingly.
- Ability to work independently, demonstrating organisation and time management skills.
- Creative mindset, open to experimenting with new content formats and tools.
- Proactive approach to problem-solving and continuous learning.
- Commitment to organisational values centred around community engagement and impact.
What’s on Offer
Salary: £42,000 - £47,000 pro rata, for this 6 month fixed term contract. This is a hybrid role, 2 days a week in their Central London office.
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Salary: £27,456 - £31,500 per annum
Contract: Permanent, Full-time (35 hours per week)
Location: Abbey Wood, London – 3-4 days pw in the office
Closing date: 3rd August 2026
Benefits: Generous holiday entitlement, pension scheme, flexible working opportunities, excellent training and development and employee assistance programme.
The Community Hospice is looking for an enthusiastic and relationship-focused Individual Giving Fundraiser to join their dedicated Fundraising Team. This is an exciting opportunity to play a key role in growing individual giving income through engaging campaigns, supporter stewardship, regular giving and in-memory fundraising initiatives.
You’ll manage a varied programme of fundraising activity, develop meaningful supporter journeys, and build lasting relationships with donors who help make every moment matter for patients and families across the community. From delivering appeals and campaigns to coordinating in-memory initiatives and supporter events, you'll have the opportunity to make a tangible difference while working within a supportive and values-driven organisation.
To be successful as the Individual Giving Fundraiser you will need:
- Experience working in a supporter, customer or relationship-focused environment, with a strong commitment to building positive relationships and delivering excellent service.
- Excellent written and verbal communication skills, with the ability to create engaging communications and interact sensitively with a wide range of supporters.
- Strong organisational skills, with experience managing competing priorities, meeting deadlines and maintaining high levels of accuracy.
- Experience using databases or CRM systems to manage information and support relationship management activities.
If you would like to discuss this role with us, please contact us and quote the reference 3051AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, using extensive sector knowledge and experience to match candidates with the most suitable charity jobs. We are passionate about improving equality across the sector, and you can read more about our commitment to diversity here: https://www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If sufficient applications are received, the charity reserves the right to close the application period earlier than advertised.
Key responsibilities:
The Marketing Officer (Retention) at CBM UK is an important role in making our lifechanging work possible. The position holder is responsible for producing direct mail and digital fundraising appeals for individual supporter audiences that will elicit strong engagement and ongoing financial support.
Working closely with the Head of Marketing and across the Fundraising, Impact and Communications department, the Marketing Officer (Retention) plans and delivers 10-12 fundraising appeals per year to existing supporters. These include one off cash fundraising appeals, newsletters, and prayer diaries, which are produced through working with external copywriters, designers and printers. The role works across multiple
marketing channels, including direct mail, email, web, and telephone, towards an agreed income target.
The position holder also supports the development of fundraising plans, supporter
(customer) journeys, and the testing of new channels and messaging.
Cultivation appeals (60%)
a. Direct mail: Deliver regular and inspiring off-line direct mail campaigns to existing supporters on time and within budget. The role-holder will plan, co-ordinate and prepare fundraising appeals. This involves creating briefs, working alongside
freelance copywriters and designers, and managing print and fulfilment suppliers.
b. Email marketing: Plan, build, and send mass marketing and fundraising emails to existing supporters.
c. Online landing pages: Build landing pages (using WordPress) to support individual fundraising and offline marketing appeals. Ensuring landing pages on the CBM website are integrated with offline appeals and are engaging to existing audiences. This includes utilising Search Engine Optimisation tools aimed at maximising online traffic and income.
d. Newsletters and prayer diaries: Lead on the planning and implementation of reporting back to existing supporters about CBM UK’s work as part of their donor journey, through delivering supporter newsletters, e-news, and prayer diaries, currently produced three times per year.
e. Internal briefings: Prepare internal marketing materials for colleagues and provide briefings for supporter facing teams ahead of each appeal.
f. Agency and freelancer management: Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, freelance copywriters and designers, print suppliers, and mailing houses. Evaluate and source new agencies and suppliers as appropriate.
High donor fundraising (20%)
a. High donor direct mail: Lead on CBM UK’s high donor fundraising programme, through planning and managing regular direct mail communications and fundraising asks to this segment of supporters, working towards achieving annual income targets.
b. Relationship development: Work alongside the Supporter Relations team to develop and carry out a donor journey for high donors, including the planning,
briefing and reporting of personalised communications, carried out by the Supporter Relations team through phone, email, and post.
Planning and reporting (10%)
a. Analysis and reporting: Review appeal performance against key performance indicators (response rates, average value, net income) to report back and provide learnings to support decision making around future activity.
b. Data and CRM handling: Develop a good knowledge of the CRM system (SalesForce), including the creation of data briefs and appeal selections through the CRM, and ensuring clear recording and reporting of direct marketing activity.
Other (10%)
a. Sector knowledge: Maintain awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.
b. Communication guidelines: Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
c. Compliance and data protection: Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
d. Collaboration and integration: Work alongside other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working. Ensure fundraising plans are shared across departments.
In developing and testing new fundraising approaches, messaging, and channels, the role holder is part of a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK. The role may also include occasional working out of normal office hours, agreed in advance, and occasional travel in the UK, as well as the possibility of travel internationall
Please download the recruitment pack for full details.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced, proactive, and organised Fundraising Lead to join our busy and dynamic team, raising vital funds to support women and children who have experienced domestic abuse.
The Haven Wolverhampton is a Women’s Aid organisation and the city’s leading provider of domestic abuse support services for women and children. Everything we do is rooted in one purpose:we support victim-survivors to be seen, heard and safe.
The successful fundraiser will be enthusiastic and will enjoy a varied role, working across many areas of fundraising – from organising key events such as our Gala Dinner and recruiting regular donors, to accepting cheques at community events and creating emotionally engaging appeals. The Fundraising Lead will work alongside our marketing communications function to improve our current and potential donor's supporter journey, which covers everything from impactful corporate presentations to personalised supporter thank yous.
It is crucial the Fundraising Lead can develop and nurture long-term relationships, particularly with businesses, local groups and individuals in the local area to help with raising awareness and engage the whole group or workforce in our work.
The Fundraising Lead will also monitor and manage income and expenditure ensuring all donations are accounted for and thanked.
We are looking for a friendly and engaging professional who wants a fast-paced role that makes a difference to the lives of real people and the local community.
The client requests no contact from agencies or media sales.
We're at a pivotal moment. As we close out one organisational strategy and launch a bold new direction, we need someone to rethink our social channels from the ground up. With a combined following of 600k+ across Instagram, TikTok, YouTube, Facebook and LinkedIn, our youth mental health content sparks millions of engagements a year. This role is a rare chance to take a subject impacting 1 in 5 young people under 25 and turn it into content our audiences actively follow, engage with and feel part of. You'll have real strategic aptitude, a talented team of two ready to be led, and a mandate to be bold.
About this role
The Social Media Manager will own and evolve YoungMinds' social media strategy from the ground up, leading a small, passionate team to create standout, community-led content for a highly engaged audience of 600k+. Our channels are increasingly critical to reaching young people and the parents and adults in their lives - and this role sits right at the centre of mobilising them around our new organisational direction, using insight and creative instinct to reach the people who need us most.
You'll take an audience-first, insight-led approach - finding the right tone and format for every platform. Never clinical. Never performative. Always rooted in genuine community and support. You'll work in a true test-and-learn environment, free to experiment, take creative risks and push our social presence further than it's ever gone.
The role will involve:
- Embodying AJEDI values in content creation - prioritising the lived experience of minoritised young people, including Black, racially minoritised and LGBTQ+ young people
- Leading the development of a refreshed social media strategy across YouTube, TikTok, Instagram, Facebook, LinkedIn and emerging platforms
- Turning a sensitive, high-stakes subject into content people actively choose to engage with
- Leading and mentoring a creative team (2 x Social Media Officers, one with a specific focus on video content)
- Championing and safeguarding brand, tone and messaging at every stage
- Collaborating with young people, partners and creators to co-produce authentic stories and campaign
- Overseeing proactive community management, including responding safely to disclosures and safeguarding concerns
- Empowering young people to share their stories safely and confidently
- Working across teams to deliver high-impact content for fundraising, services, marketing and awareness
- Capturing the impact of events and turning real-life stories into content that inspires action
- Leading projects with agencies and internal teams
- Tracking, evaluating and amplifying success through insight
- Overseeing day-to-day social media operations
- Innovating and experimenting to reach, support and inspire young people
Working environment
We are currently working with a hybrid working model, where there is the option of working from home combined with 4-12 days a month of working in the office.
About you
The post holder will have the following:
- Experience shaping and delivering a social media strategy with real strategic ownership
- Experience using excellent written and visual communication and storytelling skills to turn complex, sensitive or systemic issues into engaging content
- Experience managing social media channels on behalf of an organisation, with a following of 100k+
- Experience overseeing community management at scale via a community management platform (e.g. Sprout or equivalent)
- Experience leading and mentoring a team to execute high-quality content and manage competing deadlines
- Ability to deliver compelling, youth-focused content, led by trends and insight
- Ability to take a trauma-informed approach to communication and crisis response
- Candidates will also be assessed on a short written task focused on how they will embody YoungMinds' values around anti-racism, justice, equity, diversity and inclusion in their day-to-day role
We welcome applications from Black and Minoritised, LGBTQ+ groups and those with disabilities, as they are currently under-represented.
YoungMinds is committed to safeguarding and promoting the welfare of children and young people and we therefore expect all staff and volunteers to do the same. We ask all staff to undertake safeguarding training when they join us.
For more information about the role download our job pack on our website.
To make sure all young people get the mental health support they need, when they need it, no matter what

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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Media Officer role. This position involves supporting the charity’s public relations efforts across digital and traditional channels, enhancing their public profile, and inspiring action through impactful media campaigns and engaging content.
Key Responsibilities:
- Assist in planning and delivering integrated, digital-first PR campaigns that generate media coverage at national, regional, and digital levels.
- Write and distribute press releases, media briefings, opinion articles, and other communications materials to secure positive media attention.
- Develop and maintain professional relationships with journalists, broadcasters, and media outlets, managing media enquiries and proactively pitching stories.
- Support media activities for campaigns, events, and partnerships to meet shared objectives.
- Collaborate with the Celebrity and Influencer team to maximise opportunities with ambassadors and high-profile supporters across various media platforms.
- Create, film, edit, and publish engaging digital content for platforms including TikTok, YouTube, Instagram, and LinkedIn.
- Monitor media coverage, compile reports, and evaluate campaign effectiveness to identify opportunities for improvement.
- Assist with media visits, interviews, photo calls, and content gathering both in the UK and internationally as needed.
- Contribute to the out-of-hours media support rota and be willing to undertake occasional travel.
- Uphold the charity’s commitments to equity, inclusion, and safeguarding in all activities.
Person Specification:
- Excellent written and verbal skills, capable of producing engaging, accurate media content.
- Experience in a press office, PR agency, communications team, or journalism role.
- Good understanding of the UK media landscape and identifying newsworthy stories.
- Proven ability to create content for digital and social media platforms such as TikTok, YouTube, Instagram, and LinkedIn.
- Experience supporting integrated media campaigns across traditional and digital channels.
- Confidence in building and maintaining relationships with media professionals and external stakeholders.
- Organisational skills to manage multiple priorities and meet tight deadlines.
- Awareness of how media efforts can support fundraising, advocacy, and public engagement strategies.
- A collaborative, proactive attitude with a willingness to learn and develop.
- Commitment to principles of equity, inclusion, and safeguarding.
What’s on Offer:
- Salary: £35,000
- Location: Hybrid - 2 days onsite in London
- Contract: 6 month FTC
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Marketing Executive
REPORTING TO: Senior Marketing Manager
HOURS: 36.25 / Full time
JOB TYPE: Full time — Permanent
SALARY: £26,500
At Waverley Abbey, we’ve got an important job to do: to extend and build the Kingdom of God through encounter with Him, through education, encounter and enterprise – for spiritual and cultural renewal for this generation and generations to come.
Job Purpose As a Marketing Executive at Waverley Abbey, you’ll play a crucial role in supporting the Marketing Department by executing digital marketing campaigns (predominantly email and social) and other key marketing activities as needed. The role encompasses all areas of marketing execution and will develop and grow with the right candidate. However, your primary focus will be on digital marketing: organic social media, email comms and marketing, community engagement, and paid social media. By doing so, you’ll help increase brand awareness, drive engagement, and expand our reach among both existing supporters and new audiences.
Organic Community Social Media Management
> Manage organic social media channels, ensuring consistent and engaging content across platforms.
> Plan, schedule, and publish posts that reflect Waverley Abbey’s mission and values.
> Monitor performance, identify opportunities for growth, and optimise content for engagement and reach.
> Increase community engagement across digital platforms by monitoring and responding to reviews, comments, and messages in a timely and brand-appropriate manner.
> Foster positive interactions that strengthen relationships and enhance brand reputation.
> Provide regular insights to the team on engagement trends and feedback. Paid Social Media Ads Management
> Support the execution of paid social media campaigns across platforms such as Meta, LinkedIn, and TikTok.
> Monitor performance, optimise ads for ROI, and provide regular reports to the Senior Marketing Manager and Head of Marketing and Communications. Email Campaign Set-Up
> Build and schedule email marketing campaigns, including building/designing the emails, list segmentation, content creation, scheduling, and performance reporting. Ensure emails are optimised for deliverability, open rates, and click-through rates.
> Ensure emails are optimised for deliverability, accessibility, open rates, click-through rates and email best practice standards.
> Support continuous improvement through testing and data-driven recommendations. Brand Management
> Support the implementation of the organisation’s brand guidelines across all digital marketing activities.
> Ensure consistency and alignment with brand values, messaging, and visuals. Support Strategy Development
> Contribute to the development and execution of marketing strategies and campaigns that increase brand awareness, drive engagement, and expand our reach to both existing supporters and new audiences. Collaborative Working
> Contribute to a positive, collaborative, and supportive environment within the Marketing & Communications team.
> Provide technical guidance and support to team members regarding digital marketing tools and platforms, helping to build a culture of continuous learning and development. In Addition
> Carry out any other reasonable tasks as requested by your line manager or as required by the needs of the organisation.
Requirements - Essential
>Due to the nature and context of this role, there is a genuine occupational requirement for the postholder to be a practising Christian, in accordance with Schedule 9 of the Equality Act 2010. The postholder will be expected to affirm the Statements of Faith of Waverley Abbey Trust and to demonstrate a commitment to its Christian ethos in the way they carry out their duties.
> Excellent written and verbal communication skills with the ability to devise compelling, on-brand and audience-relevant copy with little external input
> Exceptional attention to detail, with outstanding spelling, grammar and proofreading skills, and the ability to consistently produce accurate, high-quality content
> Excellent working knowledge of HubSpot for both email creation, social media scheduling and CRM management
>Good level of experience of paid social media advertising platforms and strategy (e.g., Facebook Ads Manager)
>A passion for marketing and a keen interest in utilising digital channels
> The ability to work effectively in a collaborative team environment.
> Excellent organisational skills with the ability to manage multiple
> tasks and meet deadlines in a fast-paced environment.
>An appetite to learn on the job and deepen skills Requirements
Desirable
>A qualification in digital marketing or a relevant field.
> Experience working in marketing for a Christian charity or organisation.
>AI tool management – using AI tools to work smart not hard
MAIN TERMS OF EMPLOYMENT Type of contract Full time permanent. Salary range £26,500 Hours of work 36.25 hours per week Place of work Hybrid working pattern, two days minimum in office, Waverley Abbey House, Farnham. Pension and life assurance After satisfactory completion of the probation period, you will be eligible to join the Group Personal Pension plan. Employees contribute a minimum of 5% of salary when joining Aegon (the company pension scheme), with Waverley Abbey contributing 3% in the first year, increasing to 5% thereafter. Annual holiday 25 days pro rata (plus public holidays) per calendar year.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Conference & Events Administrator role. This position involves providing essential administrative and operational support for a dynamic programme of in-person, virtual, and hybrid events within a busy and supportive team.
Key Responsibilities:
- Deliver comprehensive administrative support to the Conference & Events Team.
- Manage event registration processes using appropriate digital platforms.
- Coordinate logistics and liaise with internal teams, external suppliers, speakers, volunteers, and attendees.
- Respond promptly and professionally to enquiries via phone and email, maintaining the shared inbox to a high standard.
- Maintain accurate records and manage event equipment inventory.
- Raise purchase orders, process invoices, and reconcile financial transactions.
- Assist colleagues with travel and accommodation arrangements for events and related activities.
- Support delivery of a broad programme of events, including large-scale virtual and in-person gatherings.
- Maintain organised shared files and records relevant to event management.
- Handle queries with a common-sense approach and provide excellent customer service, particularly around accessibility, confidentiality, and discretion.
Person Specification:
- Proven organisational and administrative skills, with strong attention to detail.
- Confident communicator, capable of liaising effectively with diverse stakeholders at all levels.
- Proficient in Microsoft Office, event management platforms, CRM systems, and digital communication tools.
- Ability to prioritise tasks, meet deadlines, and work independently in a fast-paced environment.
- Flexible with working hours, including potential evening, weekend, or overnight shifts for major events.
- Experience in event administration and logistics is desirable.
- Customer service experience and understanding of managing sensitive information are advantageous.
- A proactive approach, demonstrating good organisational skills and reliability.
What’s on Offer:
- Salary: £29,000 pro rata
- Location: 1 day a week in the Northampton Office
- Contract: Full time, initial 3-months (potential to go permanent)
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Purpose of the role
The Project Manager will lead the delivery of MindOut's National Lottery Heritage Fund project, Speaking Our Minds: MindOut 25+ Years and LGBTQ Mental Health, an innovative 18-month heritage programme documenting, preserving and sharing over 25 years of LGBTQ mental health history.
Working with LGBTQ communities, volunteers, staff, former service users, heritage partners and community organisations, the postholder will oversee all aspects of project planning, delivery, evaluation and legacy. This includes oral history collection, digital archiving, volunteer management, community engagement, public exhibitions and dissemination activities.
The Project Manager will ensure the project is delivered safely, ethically and inclusively whilst meeting all National Lottery Heritage Fund outcomes, budgets, milestones and reporting requirements.
This is an exciting opportunity to lead a significant LGBTQ heritage project that will create a lasting record of community resilience, mental health activism, peer support and social change.
Role description
You will bring the experience, confidence, organisational skills and values required to lead a complex community heritage programme involving lived experience storytelling, volunteer participation, community partnerships and public engagement.
Main Tasks
Project Management
· Manage the set up and delivery of a new Speaking Our Minds project in a medium-size charity.
· Develop and maintain detailed work plans, project timelines, budgets, risk management and ensure milestones and National Lottery Heritage Fund requirements are met.
· Provide regular progress reports in line with project timeline, budgets and outcomes for the Charity Director
· Ensure all project activity is delivered in accordance with MindOut's organisational policies.
Community Participation & Co-production
· Establish and facilitate a Community Advisory Group to guide project development and decision-making.
· Design and deliver co-production workshops, reflection sessions and community consultation activities centring values such as co-production, lived experience and trauma aware with diverse participation and inclusion.
Oral History & Heritage Collection
· Lead the collection of a minimum of 25 oral histories documenting LGBTQ mental health heritage.
· Ensure interviews are conducted ethically and in accordance with Oral History Society guidance and project protocols.
· Coordinate transcription, metadata creation, cataloguing and archive preparation.
· Oversee collection of photographs, documents, memorabilia and contextual materials that support interpretation of MindOut's history.
· Ensure safeguarding, consent and ethical storytelling principles are followed throughout the collection process.
Volunteer Recruitment & Management
· Recruit, train, supervise and support project volunteers.
· Develop clear volunteer roles and learning opportunities.
· Coordinate volunteer involvement in oral history, outreach, events and heritage activities.
· Ensure volunteers receive appropriate induction, support and supervision.
· Create an inclusive and positive volunteering experience that builds skills and confidence.
Heritage Preservation & Digital Archiving
· Work with Queer Heritage South, The Keep and other partners to ensure heritage materials are preserved to recognised standards.
· Oversee processes for cataloguing, digital storage and archival preparation.
· Ensure heritage materials are managed according to agreed metadata, accessibility and licensing requirements.
· Support the creation of sustainable heritage systems and organisational learning that continue beyond the project lifespan.
· Contribute to the development of MindOut's long-term heritage strategy and legacy planning.
Events, Exhibitions & Public Engagement
· Deliver a programme of public engagement activities and community events.
· Coordinate the development of exhibitions, digital outputs and learning resources.
· Work collaboratively with partners including Photoworks and heritage organisations.
· Support communications and promotional activity alongside the Communications Co-ordinator.
· Ensure all events are well planned, accessible and effectively evaluated.
Partnership Development
· Build and maintain strong relationships with heritage organisations, archives, universities, community groups and cultural partners.
· Act as the principal contact for external project partners and commissioned specialists.
· Represent MindOut at meetings, conferences and partnership events.
· Develop opportunities for future collaboration and sustainability beyond the funded project period.
Monitoring, Evaluation & Reporting
· Maintain project monitoring systems and data collection processes.
· Work with the external evaluator to assess outcomes and impact.
· Produce regular reports for the Charity Director, Trustees, Advisory Group and funders.
· Monitor budgets, risks and project performance.
· Ensure learning and evaluation are embedded throughout the project lifecycle.
Full details and job spec please view attached document.
Interviews to be held 26th & 27th August.
We work to improve the mental health and wellbeing of all LGBTQ+ people, reduce stigma and make LGBTQ+ mental health a community concern.
Creu Cymru is seeking a highly organised and proactive Access Scheme Administrator to support the effective delivery and development of the access scheme (currently known as hynt). Hynt is a national access scheme that works with theatres and arts centres across Wales to improve access for Deaf, disabled, and neurodiverse people.
The Access Scheme Administrator plays a key role in supporting both the operational and communications aspects of the project. Working closely with the Access Scheme Project Manager, the post-holder will be responsible for liaising with member venues and cardholders, updating systems and platforms, and coordinating marketing and communications.
This is a people-focused and detail-oriented role, perfect for someone who is passionate about accessibility in the arts and skilled in communication and administration.
ABOUT HYNT
Hynt is an Arts Council of Wales initiative managed by Creu Cymru. It ensures a consistent, accessible ticketing offer for individuals with specific access requirements at theatres and arts centres across Wales. The scheme provides a membership card that entitles holders to a complimentary companion ticket.
In 2026, the scheme will transition into a UK and Ireland wide scheme.
ABOUT CREU CYMRU
Creu Cymru champions Wales’ vibrant sector of performing arts; connecting people, audiences and communities.
Our membership forms a collaborative network; with a strengthened and unified voice that we project and advocate on behalf of to public governing bodies, ensuring vital industry representation and influencing positive change.
Creu Cymru supports venues, companies and individuals in progressive growth strategies. Our Go&See opportunities, specialist training and toolkit resources develop the collective skills and experience of our creative workforces. This ensures that programming across the sector continues to evolve with a focus on equality, relevance and inclusion for new and diverse audiences.
Key Responsibilities
Member and Audience Support
- Act as the first point of contact for the access scheme enquiries, providing timely and accurate information to existing and potential applicants, venues, and partners.
- Provide responsive and empathetic support to subscribers and members.
- Manage and help resolve member queries, including customer service issues and complaints.
- Keep members informed about relevant updates, training opportunities, and developments
- Support the transition of members and subscribers to the UK and Ireland National Access Scheme.
- Work with the Project Manager on bilingual customer service training to be regularly implemented for subscriber personnel.
Marketing and Communications
- Manage social media accounts and schedule regular content updates, including an All In social media account for Wales with bilingual posts.
- Coordinate and maintain up-to-date content on the website.
- Assist with translation and data entry on the All In website and translation for all social media posts.
- Support member venues in uploading and updating "What’s On" listings. Assist with creating a process ensuring consistent bilingual content, translation and spot checking.
- Oversee the production and distribution of marketing materials.
- Support the All In central marketing team with scoping digital dual language capabilities and a separate mailing list for Wales.
- Be the Welsh language contact for the All In gateway in Wales to enable subscriber profiles and subscriber gateway queries to be answered in Wales, with support from the Project Manager.
Event Support
- Support the planning and delivery of the annual Symposium, including managing event ticketing and attendee communication.
- Assist the Project Manager in delivering other access scheme events or activities as needed.
Systems and Administration
- Update and maintain the CRM system with accurate records of subscribers, members, and activity.
- Provide administrative support to the Access Scheme Project Manager as required
- Liaise with project partners and stakeholders as part of project delivery.
Person Specification
Essential:
- Lived experience of disability is highly desirable, as well as a strong commitment to accessibility and inclusion.
- Strong administrative and organisational skills.
- Excellent communication skills.
- Experience with customer or member support, including handling enquiries and complaints.
- Ability to work independently and manage multiple tasks simultaneously.
- Empathy, patience, and a commitment to inclusive and accessible practices.
- Confident in using digital tools including social media and websites.
- Welsh language fluency.
Desirable:
- Experience in an arts, cultural or charity setting.
- Understanding of access and inclusion, particularly in the context of disability.
- Experience using CRM systems.
- Welsh language skills (desirable but not essential).
Personal Qualities
- Adaptability: Comfortable working in a dynamic and evolving role.
- Empathy and Inclusivity: Demonstrates an understanding of diverse perspectives and fosters an inclusive working environment.
- Resilience: Maintains focus and determination to drive change amidst challenges.
Welsh language
This role requires fluency in Welsh. We expect the post holder to communicate confidently in Welsh across a range of contexts – including subscriber events, phone conversations, emails, and creating Welsh-language content. For larger-scale communications, we use professional translation services.
If you’re passionate about the role but feel your Welsh language skills need development, we still encourage you to apply. We’re open to supporting the right candidate to build confidence and capability in this area.
Please include what you would need from us to help you to give your best work.
We encourage applications from people of colour, LGBTQ+ people (we are a trans-inclusive organisation), D/deaf, disabled and neurodivergent people, and people who have experienced other exclusion or marginalisation.
Additional supporting documents such as Easy Read, audio and BSL can be found on our website
The client requests no contact from agencies or media sales.