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Are you an experienced consultant with an interest in the UK impact sector, looking to work on fulfilling, exciting and varied projects? Join our consultancy team to support a wide range of clients (charities, foundations, philanthropists, social enterprises, corporates, and the public sector) to be as impactful as possible. You’ll be part of a fun, values-driven interdisciplinary team of wide specialisms and expertise, who combine innovative consultancy with research and thought leadership.
We are looking for someone who can develop relationships and lead a wide range of projects, which might include developing strategies or theories of change, researching funding flows, supporting grant-making, or delivering evaluations and learning partnerships. The role offers a unique combination of working on a wide range of social impact topics, developing new business, and collaborating with inspiring multi-disciplinary colleagues.
Our organisation: NPC is the think tank and consultancy for the impact sector. We work to increase the positive impact of the sector, to improve people’s lives, make communities stronger and the planet healthier. We help organisations improve what they do, we influence policy and sector behaviour, and we support innovation to strengthen and grow the impact economy
This role: The Principal Consultant role offers a great mix of consultancy and thought leadership development:
The attributes we are looking for include:
Essential
Desirable
The diversity of work and topics, autonomy, intellectual stimulation and supportive culture make this a special role. But we understand nobody has everything in the job description. What’s more important to us is a real enthusiasm for the job, and we are committed to supporting and developing you through informal and formal learning and training.
For full details of the role, including a job description and how to apply, visit the Current Vacancies page of our website.
We help charities, funders, investors, businesses, and public bodies maximise social impact—changing lives for the people they serve



The client requests no contact from agencies or media sales.
Change lives, shape communities and unlock funding for projects that make a real difference.
We're looking for an exceptional bid writer and funding specialist to help bring ambitious ideas to life across North Wales.
This isn't a typical fundraising role. At Groundwork North Wales, every successful application helps create greener places, stronger communities, new opportunities and lasting positive change for people and the environment. As our Business Development Officer, you'll be at the heart of turning ideas into reality. Working with passionate colleagues across a wide range of environmental, heritage and community projects, you'll identify funding opportunities, develop compelling bids and secure the investment needed to deliver meaningful impact across the region.
We're looking for someone who loves the challenge of crafting persuasive funding applications, building relationships with funders and spotting opportunities that others might miss. You'll combine strong research skills, attention to detail and excellent writing ability to help secure grants, trusts and tender opportunities that support our mission for People, Places and Planet.
In return, you'll join a supportive and purpose-driven organisation where your work has visible, tangible results. Every funding success will help deliver projects that improve local environments, celebrate heritage, support communities and create a more sustainable future.
Based at our Wrexham office, this role offers full or part-time hours (minimum 21 hours per week), flexibility to support work-life balance, and the opportunity to make a genuine difference through your professional expertise.
If you're an experienced fundraiser, bid writer or business development professional looking for a role with purpose, we'd love to hear from you.
Visit our website for more details, including a full job description and person specification.
Closing date: Friday 4th September
Interview date: Monday 14th September
Please note, we reserve the right to close this vacancy earlier than the specified closing date, when we are in receipt of sufficient applications. We therefore encourage applicants to apply early if you wish to be considered for this post.
We are committed to building a diverse team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Equity, diversity and inclusivity are central to our mission and to our impact.
About the role
As Co-Head of Investigations, you will play a pivotal role in shaping and leading Global Witness’s investigations function, ensuring our work is ambitious, impactful and directly connected to our organisational priorities.
Working alongside the other Co-Head of Investigations, you will set strategic priorities, oversee a diverse pipeline of investigations and ensure our investigative expertise is deployed where it can have the greatest impact.
You will provide strong editorial leadership and judgement, balancing creativity and bold thinking with rigorous standards of accuracy, ethics, legal compliance and risk management.
You will work collaboratively across Global Witness, partnering closely with Campaigns, Policy, Strategic Communications, Partnerships, Data Investigations and Fundraising to turn evidence and investigations into meaningful action and change. You will also lead and develop a talented team of investigators, creating a culture that values curiosity, collaboration, creativity and inclusion.
As a senior leader and external ambassador for Global Witness, you will help strengthen the profile and influence of our investigations and ensure our work continues to challenge powerful actors and expose the systems driving environmental destruction, inequality and human rights abuses.
About you
You are an experienced investigations, journalism or campaign communications leader with a strong track record of delivering high-impact work in complex and fast-moving environments.
You bring excellent editorial judgement and the confidence to identify compelling opportunities, ask difficult questions and make decisions about where investigative work can have the greatest strategic impact.
You understand how to balance ambitious storytelling with accuracy, ethical standards and robust approaches to legal, security and reputational risk.
You are an inspiring and collaborative people leader who knows how to build high-performing teams where people feel supported, respected and empowered to do their best work.
You are comfortable navigating uncertainty, managing competing priorities and bringing people together across different teams and perspectives. You will share Global Witness’s commitment to courage, inclusion and belonging, kindness and collaboration, and be motivated by the opportunity to use investigations to create lasting change.
Working for Global Witness
Global Witness has a talented team of people worldwide with offices in London, Washington DC and Brussels.
We aim to be a diverse and inclusive place to work. We value new perspectives, original ideas and different ways of working. We believe that diverse views and experiences improve the way we do our work. We do our best to make our jobs accessible to all regardless of gender, ethnicity, age, disability, sexual orientation or identity.
We offer an excellent benefits package including a competitive salary and 20 days annual leave (excl. Bank Holidays). We also offer healthcare insurance and policies to support you during key life events.
We have formalised our shorter working week where everyone works 30 hours Monday to Thursday, with Friday off with no impact on full time salary. We operate a hybrid working model which requires at least 2 days in the office.
How to apply
Please send in your CV (max 2 pages) and your responses to the shortlisting questions below to RecruitmentCampaigns, globalwitness by Midnight GMT Sunday 13 September.
Shortlisting questions
The answer should be 200-250 words for each question.
To help us track your application please use the following in the subject heading of the email: Co-Head of Investigations and please use the following file name protocol for your CV: ‘First Name_Last Name_CV’.
Interview process
Preliminary interviews with be held virtually, week commencing 28 September. You will receive the interview questions 1 week ahead of the interview via email to enable you to prepare.
At Global Witness, we are committed to making our recruitment process accessible to everyone. If you require any adjustments or support during the application or interview stages, please don’t hesitate to get in touch. We want to ensure the process is an inclusive and supportive experience.
Equality and diversity
We would appreciate your participation in completing our Equality and Diversity Monitoring Form.
Global Witness wants to meet the aims and commitments set out in its Diversity, Equity and Inclusion strategy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce and candidates in encouraging equality and diversity.
Our goal is a more sustainable, just and equal planet.
The client requests no contact from agencies or media sales.
Across the Diocese of Newcastle, churches are at the heart of their communities—offering hope, practical support and a place of welcome through every stage of life. Behind this ministry is the generosity of all those whose giving enables churches to continue making a lasting difference.
We're looking for a creative and motivated Communications and Engagement Officer (Voluntary Giving) to inspire greater generosity by strengthening relationships with supporters and telling powerful stories that demonstrate the real impact giving makes in people's lives and communities.
Working as part of a passionate and collaborative team, you'll create engaging content across a range of channels, develop inspiring communications, and build relationships with churches and communities across the diocese. You'll meet people whose lives have been transformed through local ministry, capturing authentic stories that bring our mission to life and inspire others to support it.
This is an exciting opportunity to shape a newly created, externally funded role at a time of innovation and growth. If you're an excellent communicator who enjoys creating compelling content, building meaningful relationships, and using insight and data to inspire action, we'd love to hear from you.
This role is based at Church House, St John's Terrace, Percy Main, North Shields, NE29 6HS, with the opportunity for hybrid working. The successful candidate will be expected to travel regularly across the diocese to meet with churches and communities, so a full UK driving licence and access to a vehicle are essential. The role also requires flexibility to work occasional evenings and weekends to support events and engagement activities.
This role is currently funded for an initial three-year period.
Closing date for applications: 9am on Tuesday 1st September 2026
Interviews will take place at Church House: weeks commencing 7th and 14th September 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coach
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Support Coach - Criminal Justice Services
Location: Based in Havering. Unfortunately this service does not have step free access. The closest railway station is Harold Wood Station.
Salary: £28,800
Shift Pattern: 37.5 hours per week Monday to Sunday on a rota varying between 08:00 - 21:30, approximately 3 shifts per week. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays so flexibility will be required.
About the Role
We have an exciting opportunity for a Support Coach to join our new Independent Approved Premises commissioned by Criminal Justice Service (IAP) on day shifts with a rolling rota. You will support residents recently released from prison in a residential setting, helping them reintegrate into the community. You will work with residents to create tailored support plans, identify their needs, goals, and skills, and motivate them to reach their potential. You will encourage engagement in activities and the community, provide tools for life skills, and ensure effective risk management with a strong focus on public protection. The team work closely with one another and support which achieving overall service KPI's, and you will be part of making a greater change. Everyday looks different so this is perfect for someone who wants a role where no two days are the same.
Some Key Responsibilities Include:
About You
We're looking for someone who has a true passion to help make a difference and contribute to providing safer communities for all. You will be comfortable working within the criminal justice setting, and supporting residents to have access to the tools and resources to better enhance their quality of life after their release from prison. You will be able to work in a fast paced environment, be proactive, and have resilience to challenges. You will have insight into criminal justice settings and the ability to connect with people from varied backgrounds who face multiple and complex challenges. You will thrive working within the team as well as independently, and be comfortable with working with people who have different offending histories. We're looking for someone who can build trust and rapport with others, and has a positive outlook, which can be used to support others. We also look for:
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Your Mission
CALM has launched an ambitious fundraising growth strategy, and this brand-new, high-impact role is positioned right at the heart.
We’re looking for someone who can combine strategic thinking with practical experience. As a new role within a high-performing team, you’ll have the autonomy to shape how CALM approaches mass supporter engagement.
Responsibilities
Your profile
Competencies
Essential
Desirable
Why work for us?
Reports to: Head of Public Fundraising
Contract: Permenant
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
Salary: £50k - £55k per annum (for employees) . We benchmark our salaries to ensure our pay structure remains fair, transparent, and equitable for everyone in our team.
A work environment that values creativity, personal growth and collaboration.
Applications will close on Sunday 6th September and are reviewed on a rolling basis; we encourage interested candidates to apply early.
We are aiming to conduct first round interviews on 9th/10th September and second round interviews on 16th/17th September.
About us
We’re Campaign Against Living Miserably (CALM), and we’re united against suicide.
We’re a suicide prevention charity, on a mission to help people end their misery, not their lives. We run stigma-smashing campaigns, offer loads of digital tools and resources, and run a life-saving helpline - all designed to help people find hope and a way forward. We are - united against suicide.
Don't meet every requirement? We’re still interested.
Research shows that people from marginalised groups – including women, LGBTQ+ people, people from global majority backgrounds, disabled people, and those from lower socioeconomic backgrounds – are less likely to apply for a role unless they meet the full criteria. At CALM, we know that skills and potential come in many forms, and that diverse perspectives and lived experience of mental health or suicide can be just as valuable as formal qualifications.
If you're passionate about our mission but your experience doesn't tick every box, we'd still love to hear from you. You could be exactly who we're looking for.
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.
To help people end their misery, not their lives.

Contract: Full-time, permanent
Salary: £34,975 per annum plus opportunity to earn up to 5% performance related bonus
Location: Hale Village, London, N17
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an exciting opportunity for an enthusiastic and customer-focused administrator with excellent organisational skills to join our team.
As part of our Homeownership Services team your duties will be focused on a variety of leasehold sales transactions whilst forming good working relationships with external agencies including managing agents, solicitors, surveyors and lenders. You will be required to participate in all sales activities and events as and when required.
A self-starter, you will feel confident working on your own initiative and have the ability to plan and organise your own workload, as well as working as a key member of the team. You will also provide support to colleagues in this small but very busy team and have experience in a customer focused environment with excellent telephone and written communication skills.
With proven customer service experience in a busy working environment, you will be able to deal effectively and efficiently with members of the public both via verbal and written communication. Some knowledge of property sales and housing legislation is essential, along with good administration and IT skills with the ability to manage a large and varied workload.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website via the apply button.
Closing date is 23:59 on Tuesday 8 September 2026
Interviews will be held at the Newlon Head Office on Thursday 17 September 2026
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.
No agencies please.
About the role: AMRC is looking for a policy officer to join our small but highly influential policy and public affairs team, working at the heart of the medical research community. You will support our influencing and advocacy work, helping build a thriving research environment that facilitates innovation. We work with government and policy makers to ensure that our charities can invest in a healthy and sustainable research system across universities and the NHS. You will undertake analysis and horizon scanning to enable us to keep our members up-to-date, and you will support the development of AMRC’s policy activity. You will support activities in many areas of work including improving the sustainability of charity-university research; enhancing research careers, translation and infrastructure; maintaining a facilitative legislative and regulatory environment; and enhancing charity-industry partnerships, helping research findings to be translated into treatments, policy and practice more quickly. There will also be a public affairs dimension to the role that includes work with the APPG for Life Sciences, for which AMRC is part of the secretariat.
Please see our website for the job description and application instructions.
The client requests no contact from agencies or media sales.
Salary: £44,500
Contract: 10 – 12month FTC
Location: Hybrid – London 2 days/week in the office
Closing date: ASAP applications reviewed on a rolling basis
Benefits: Flexible home working, generous annual leave entitlement, pension contribution
We have a great opportunity for a Church Engagement & Fundraising Officer working for Christian Aid, one of the UK's leading international development charities, mobilising churches, communities and supporters to tackle poverty, injustice and the impacts of climate change around the world.
As part of this exciting role, you will develop and manage relationships with a portfolio of churches, Christian Aid groups and volunteers, building strong partnerships through both face-to-face and virtual engagement. You will identify new church supporters, grow existing relationships and inspire individuals and congregations to Give, Act and Pray. Alongside promoting Christian Aid at events and meetings, you will support and develop volunteers, maintain accurate supporter records and use data and insights to maximise engagement and deliver impactful fundraising and campaigning outcomes.
To be successful as the Church Engagement & Fundraising Officer you will need:
If you would like to discuss this role with us please email your CV or contact us and quote the reference 3067HB.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
IPS Grow Support Lead
We are recruiting for an experienced IPS professional to join the IPS Grow team, supporting services across London and the South East.
This role is ideal for a current or recent Employment Specialist or Senior Employment Specialist looking to develop their IPS expertise and support services to improve quality, fidelity and employment outcomes.
Position: IPS Grow Support Lead - London & South East
Location: London & South East/Hybrid, with a mix of remote and onsite working
Hours: Full-time
Salary: £39,000 plus £5,000 London Market Premium
Contract: Permanent
Closing date for applications: 4 September 2026 at 9am
First stage interviews: 23 September 2026, via Zoom
Second stage interviews: 7 October 2026, face to face in London Bridge
About the Role
You will work alongside experienced IPS Grow colleagues to develop your skills and knowledge while providing practical, hands-on support to IPS services across London and the South East.
A key focus will be training to become an IPS fidelity reviewer, initially working as a co-reviewer alongside Regional Leads. You will also support services to overcome barriers to successful IPS delivery, improve performance and achieve strong employment outcomes.
Key areas of responsibility include:
The role involves significant travel across London and the South East, with occasional travel outside the region. You will also attend regular team days and quarterly organisational events.
About the Team
IPS Grow is a national programme supporting the expansion of Individual Placement and Support services across mental health, primary care and drug and alcohol teams throughout England.
The programme is led by a not for profit organisation in partnership with a leading mental health charity and is funded by national health, employment and public health bodies.
A core element of IPS Grow is the expert support provided by a team of IPS professionals who work directly with providers to improve fidelity to the IPS model and achieve better employment outcomes.
As a Support Lead, you will work closely with Regional Leads, Workforce Leads and other Support Leads, developing your own IPS expertise while providing practical support to services across the region.
About You
This role suits an IPS professional with current or recent experience at Employment Specialist or Senior Employment Specialist level who is ready to build on their frontline experience and develop their knowledge of IPS quality and service improvement.
Skills, experience and qualifications we are looking for include:
About the Organisation
Join an ambitious not for profit organisation that works with governments, service providers, the voluntary sector and the financial community to find better ways of tackling complex social problems.
The organisation combines expertise in financial analysis, data, service design and social research to understand the needs of people and communities and develop practical solutions capable of creating systemic change.
Its work addresses issues including homelessness, domestic abuse, mental health, learning difficulties, employment, loneliness and support for vulnerable children and families.
The multi-skilled team brings together people from diverse backgrounds who share a commitment to creating meaningful social change. The organisation's work is guided by three core values: curious, empathetic and pioneering.
Equality, diversity and inclusion
Applications are actively encouraged from under-represented and minoritised groups, including people with lived experience of the social issues the organisation is working to address.
The organisation is an equal opportunities employer and supports a range of flexible working options.
Reasonable adjustments can be provided throughout the recruitment process.
Other roles you may have experience with could include: IPS Employment Specialist, Senior Employment Specialist, Employment Specialist, Employment Adviser, Employment Support Adviser, Supported Employment Adviser, IPS Practitioner, Employment Coach, Employment Support Officer, IPS Support Officer.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title:Freelance Facilitator
Reporting to: Senior Programme Lead
Location:Staffordshire, Nottinghamshire and the North East (particularly Newcastle and Sunderland)
Salary:£120 per day (including travel) plus £25 to attend meetings with a school (if required) and £50 for attending half day training or £100 for full day training. Expenses can also be claimed for programme snacks and travel to training.
One-year contracts might also be available.
Power2 is a fast growing and energetic children and young people’s charity that has supported 30,000 young people since 2001. We are based in the North West of England and London and deliver early-intervention asset-based programmes to children and young people who have mental wellbeing challenges and are disengaged from school and more widely. We are well-known for our accredited Teens and Toddlers programme.
We believe every child and young person deserves the opportunity to thrive, even when things get tougher. We support young people to get the most out of their education by helping them to improve their mental health and wellbeing and develop their skills. We inspire young people who are at significant risk of school exclusion to re-engage and fulfil their potential at school, at work and in life.
We are seeking Freelance Programme Facilitators to join a pool to deliver our programmes in Staffordshire, Nottinghamshire and the North East. Supported by our Programme Development Manager with training and resources you will help children and young people who are experiencing vulnerabilities and disadvantages improve their wellbeing, re-engage with school and learning, build networks and access opportunities.
Programme Facilitators work with significant autonomy and authority. They must embrace responsibility and are accountable for their work. They work collaboratively alongside young people, operating as a mentor as they empower young people to develop self-esteem, become resilient and engage with school and their own future. They give each young person the time, the confidence and skills to engage with their education.
You will work in schools and community settings to support young people and their families to ensure that at-risk children and young people make the most of their potential and improve their life chances. Work will include 1:1 support and delivery of Power2’s core programmes.
If you are interested in applying for this position, please submit a CV and expression of interest. Your expression of interest should be no longer than two pages of A4 and must cover:
· Where you are based
· How your skills and experience match the role
· Two references
· Your DBS status
The successful applicants will be required to undergo an enhanced DBS check (child workforce) and provide details of two referees.
We believe every child and young person deserves the opportunity to thrive, even when things get tougher.
The client requests no contact from agencies or media sales.
Prospectus is delighted to be partnering with our client to recruit their next Chief Executive Officer.
The orgnisation is the UK's leading charity dedicated to improving the lives of people affected by Dravet Syndrome, a rare, severe and life-limiting neurological condition. Founded by parents in 2008, the charity has grown significantly and now supports hundreds of families across the UK through family support services, professional education, awareness raising and medical research.
As the charity enters its next phase of development, the organisation is seeking an ambitious and inspirational CEO to lead the organisation through its next stage of growth and impact.
Reporting to the Board of Trustees, you will provide strategic and operational leadership across the organisation, leading the delivery of the charity's future strategy while ensuring excellence in day-to-day operations. You will work closely with families, clinicians, researchers, industry partners, funders and policymakers, acting as a visible and credible ambassador for the charity across the sector.
This opportunity is ideally suited to a senior leader from a national charity or patient advocacy organisation who has successfully led organisational growth and transformation. You will bring experience of scaling services, income and organisational capacity, while retaining a strong understanding of hands-on leadership within a growing charity.
We are looking for a confident and influential leader with the presence and credibility to inspire supporters, stakeholders and partners, whether speaking at conferences, fundraising events or representing the charity nationally. Experience within a rare disease, neurological condition, disability, health or patient advocacy organisation would be highly advantageous, with direct rare disease experience particularly welcomed.
To be successful, you will bring:
This is a rare opportunity to lead a highly respected charity at an exciting time of progress and opportunity, including significant advances in rare disease research and treatment.
This role is home-based with regular UK travel and occasional international travel. Some evening and weekend work will be required.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Catherine Bunting at Prospectus.
Recruitment timeline:
First round interviews (via Zoom) - Friday 18th September
Final round interviews (London) - Monday 28th September
Grade: 6
Salary: £16,221 per annum (0.60 FTE pro rata of £27,036 per annum)
Hours: 22.5 hours per week (preferably spread across Wednesday - Friday)
Position type: Fixed term until 30th April 2027.
Responsible to: Supporter Care Team Lead/Officer
Direct reports: None
Location: ShelterBox HQ, Truro, Cornwall. (Hybrid working with a minimum of 1 day per week in the office)
ROLE PURPOSE:
As part of the Supporter Care team, the Supporter Care Assistant will help provide an excellent supporter experience and through every interaction will seek to build meaningful relationships with our supporters which increases their level of satisfaction and engagement. Whether you are handling donations, maintaining a high-quality database, responding to various supporter enquiries and fulfilling their requests, responding to complaints and feedback, or providing supportive administrative services to the department, the delivery of outstanding customer service to our many supporters will remain at the heart of your role and be the focus of your efforts.
WHO ARE WE LOOKING FOR?
We are looking for a proactive and enthusiastic individual with a passion for amazing supporter experience. The ideal candidate will be a great communicator and be a real people person with previous experience in customer facing roles. They will have a keen eye for detail, able to accurately follow processes and have experience handling spreadsheets and databases.
As part of a growing organisation, we are looking for someone with an interest in supporter engagement and international affairs who will continuously seek new ways to ensure supporters are at the heart of everything we do.
DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
General Duties
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application as soon as possible. Please ensure your application is completed in full and you read the applicant guidance on our website before applying.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Refuge Worker to play a pivotal role in our Domestic Abuse Service in Brent.
Sounds great, what will I be doing?
We are looking for passionate individuals to provide intensive casework, support, and day-to-day guidance for women in our services. You'll play a vital role in delivering safety advice and information, including around domestic abuse and independent living, while co-producing personalised Support and Safety Plans that build on each woman's strengths and goals.
Your work will include liaising with statutory bodies such as Social Services to ensure safeguarding responsibilities are met, supporting housing needs and move-on accommodation, and facilitating empowering social activities and workshops that promote confidence, self-esteem, and assertiveness.
At the heart of this role is The Hestia Approach – a commitment to co-production and recovery. You'll work in true partnership with service users, helping them shape the support they receive, whether through peer networks, community groups, or local events.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
Applicants should have experience supporting individuals with diverse and complex needs, including mental health issues and substance misuse. You will have experience supporting survivors of Domestic Abuse. This includes delivering high-quality support, developing support plans, conducting risk assessments, and liaising with external professionals. Knowledge of safeguarding, welfare benefits, housing legislation, and the ability to accurately record casework using computer systems is essential.
Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are needed now more than ever, with unpaid carers providing more hours of care than ever before, which is adversely impacting on their finances, health and wellbeing. We exist to make life better for carers and bring about lasting change.
About the role
This is an exciting opportunity to join a small, high performing team. This varied role sits at the heart of the policy and campaigns team, working in the policy detail to support key campaigns as well as media functions, including lots of interaction with supporters and carers. The role plays a vital part in delivering the charity’s core aims to make life better for carers. Working closely with our communications team, this role spans across media, policy, public affairs and campaigns.
About you
Do you thrive in a fast-paced environment? Do you have media or campaigns work experience? Do you want to make life better for unpaid carers? Then this could be the ideal role for you!
We’re looking for a diligent and organised individual, who has an eye for details and the ability to juggle a varied workload. Collaborative in approach, you’ll have exceptional written communication skills and an interest in media and policy.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation; fostering an environment and working culture that celebrates and promotes diversity and inclusion. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role, dependent on the needs of the applicant.
We are proud to be an Employers for Carers member. We have signed the Menopause Workplace Pledge and achieved the Disability Confident Employer accreditation. We aim to offer interviews to those who have a disability covered under the definition outlined in the Equality Act 2010 and who meet the minimum criteria for the role. The minimum criteria can be found under the Essential section of the Person Specification of the recruitment pack. Please let us know if your application is being made under the Disability Confident Scheme. You are not required to share the nature of your disability or long term health condition. You will need to state in your email application that you are making your application under the Disability Confident Scheme as you consider yourself to be disabled, or as having a disability. If you meet the minimum criteria then you will be offered an interview.
At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please contact us to discuss.
The closing date for applications is 5pm, Tuesday 22 September.
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
There will be a two stage interview process
Carers UK may carry out online and social media checks before a formal offer is made.
The client requests no contact from agencies or media sales.