Housing Officer Jobs

This vacancy has arisen as the result of the retirement of our current Chief Executive Officer (CEO) in Autumn 2024. We are looking for a new CEO who not only has a record of strategic leadership and operational excellence, but also a true advocate for our social purpose.  We are a small association delivering good quality supported housing provision, with a keen eye on growth and development as we enter our next five business planning period.  You will be a successful, versatile manager already working in the sector, looking to inspire our dedicated team to meet our strategic objectives and drive social change in our communities.

With a proven track record of senior leadership in the housing sector, you will be able to evidence a strong passion for service development.  Working with an established and effective board you will steer our strategic direction, encouraging a positive culture and upholding our values.

You will be an empowering, compassionate, and collaborative strategic leader.  With senior leadership experience gained within housing or a similarly complex and community-focused sector, with specific understanding of the operational aspects of the business.  You’ll bring high levels of personal and professional credibility and a successful track record in managing change and nurturing the strong culture we have established.

Key responsibilities of the role include:

· To lead and inspire staff team

· Working closely with the Board to develop and implement a long term strategy

· Maintaining effective working relationships with partners and stakeholders

· Enhancing SCHA’s impact and profile

About You

To fulfil this role, we are looking for an exceptional leader with a CIH Level 5 Diploma in Housing / an appropriate professional qualification.

You will have a diligent, proactive approach, forward-thinking and keen to develop opportunities for our services to make a positive impact to the communities we serve.  You’ll demonstrate commercial acumen and business planning skills with the ability to think strategically and make critical decisions.

With a desire for building and maintaining strong relationships, you’ll naturally have a growth mindset and resilience, with a pragmatic and collaborative approach to challenges.  You’ll achieve best practice with an informed commitment to equal opportunities and encouraging diversity.  This includes a proven track record of managing and developing a cohesive staff team and the provision of high quality customer focused services.  You’ll have experience of developing effective working relationships at a senior level with local authorities, banks, statutory bodies and other not-for-profit providers, while promoting the work we do. 

What We Offer

Actual salary is £38,400 – 44,800 p.a. (pro rata) based on a 4-day week (28 hrs p.w.)

We offer a great benefits package including 20 days annual leave plus bank holidays (pro-rata), a defined benefit pension scheme and an Employee Assistance Programme.

This role is based at our head office in Solihull, plus Agile / Homeworking. The role requires operational travel within the Solihull borough; therefore, the successful candidate will need a full driving licence.

All staff are subject to an enhanced DBS check, paid for by the Association.

Closing date: Friday 5th July 2024, 12:00 Noon

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equality, Diversity, and Inclusion

We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience.  SCHA is a Disability Confident member, with a strong commitment to supporting disabilities.  We will make any reasonable adjustments necessary to help candidates participate in our recruitment processes.

Interviews: Teams Interviews for shortlisted candidates will take place from week commencing 8th July 2024, followed by an in person interview from week commencing 15th July 2024.

Job title: Citadel Manager (England)

Hours: 35 per week (full time)

Location: Working from home with occasional travel to meetings/events in Bristol, Cornwall, Sheffield and Hastings – it is therefore important the applicant is based within reasonable middle distance of these areas e.g. in Bristol, Bath, Swindon, Reading etc.

Contract: Fixed term (until January 31st 2026)

Salary: £36,843 per annum

About us

Housing Justice is a charity that acts on homelessness and housing need across England and Wales. We work to prevent people from experiencing homelessness, help people out of homelessness or destitution, and enable the building of affordable homes. We also take a leading role as the voice of the faith and voluntary sector, supported by the Welsh and UK Governments. At Housing Justice, we value differences: we are a diverse organisation, and we work with people of all faiths and none. We seek to influence and bring about change for the benefit of those we serve through partnership, lobbying and networking. Our initiatives include Faith in Affordable Housing, Hosting people seeking sanctuary, Support for people from Ukraine, The Winter Night Shelter Network and Citadel.

About you

We seek an outgoing, confident leader who is well versed in public speaking and influencing people. Excellent organisational and relationship building skills are essential, along with experience of leadership and managing a team. We are looking for someone who is passionate about the role of community in ending homelessness.

About the role

We seek an inclusive, self-motivated leader to manage the Citadel projects in England (excluding London) in Bristol, Cornwall, Sheffield and Hastings. Responsibilities include overseeing four projects, regular monitoring, reporting, budgeting, and supporting six Citadel Co-ordinators in overcoming any local barriers and developing strong local partnerships.

About Citadel

Citadel is a volunteer-led project preventing homelessness by helping people find or sustain their tenancies and establish a home. Volunteers, once recruited, trained and DBS checked are matched with those referred for support. Co-ordinators and volunteers work closely with those referred to establish what matters to them and how best they can support them.

Benefits:

• 29 days annual leave (3 fixed over Christmas), plus an additional day per year of service over 3 years (up to 5 additional days)
• Openness to flexible ways of working
• Employee Assistance Programme
• Home office set-up
• Cycle to Work Scheme

Job Title: Citadel Co-ordinator

Hours: 35 per week (full time)

Location: Home working, roles must be based in Bristol (x2), Cornwall* (x2), Sheffield (x1) or Hastings (x1)

Contract: Fixed term (until January 31st 2026)

Salary: £33,786

About us

Housing Justice is a charity that acts on homelessness and housing need across England and Wales. We work to prevent people from experiencing homelessness, help people out of homelessness or destitution, and enable the building of affordable homes. We also take a leading role as the voice of the faith and voluntary sector, supported by the Welsh and UK Governments. At Housing Justice, we value differences: we are a diverse organisation, and we work with people of all faiths and none. We seek to influence and bring about change for the benefit of those we serve through partnership, lobbying and networking. Our initiatives include Faith in Affordable Housing, Hosting people seeking sanctuary, Support for people from Ukraine, The Winter Night Shelter Network and Citadel.

About you

We are looking for outgoing, confident and skilled communicators who are well versed in public speaking, building relationships and influencing people. You will feel confident to speak to anyone and will proactively seek out opportunities to build partnerships and promote the projects. You will be a self-motivated, committed person with experience of working in the homelessness, housing or voluntary and community sectors.

About the role

We are seeking to hire 6 driven and proactive Citadel co-ordinators across Bristol, Cornwall, Sheffield and Hastings – to recruit, train, support and supervise committed volunteers who will directly support people experiencing homelessness locally.

About Citadel

Citadel is a volunteer-led project preventing homelessness by helping people find or sustain their tenancies and establish a home. Volunteers, once recruited, trained and DBS checked are matched with those referred for support. Co-ordinators and volunteers work closely with those referred to establish what matters to them and how best they can support them.

Benefits:

• 29 days annual leave (3 fixed over Christmas), plus an additional day per year of service over 3 years (up to 5 additional days)
• Openness to flexible ways of working
• Employee Assistance Programme
• Home office set-up
• Cycle to Work Scheme

*we will consider applications from across Cornwall, but will take location - in relation to where individuals are being supported - into consideration as part of the application process – access to your own transportation will be critical in this role.

Job Title: Citadel Co-ordinator (London)

Hours: 35 per week (full time)

Location: Hybrid - minimum 1 day per week in Vauxhall office with regular travel across London.

Contract: Fixed term (until January 31st 2026)

Salary: £ 37,840

About us

Housing Justice is a charity that acts on homelessness and housing need across England and Wales. We work to prevent people from experiencing homelessness, help people out of homelessness or destitution, and enable the building of affordable homes. We also take a leading role as the voice of the faith and voluntary sector, supported by the Welsh and UK Governments. At Housing Justice, we value differences: we are a diverse organisation, and we work with people of all faiths and none. We seek to influence and bring about change for the benefit of those we serve through partnership, lobbying and networking. Our initiatives include Faith in Affordable Housing, Hosting people seeking sanctuary, Support for people from Ukraine, The Winter Night Shelter Network and Citadel.

About you

We are looking for outgoing, confident and skilled communicators who are well versed in public speaking, building relationships and influencing people. You will feel confident to speak to anyone and will proactively seek out opportunities to build partnerships and promote the projects. You will be a self-motivated, committed person with experience of working in the homelessness, housing or voluntary and community sectors.

About the role

We are seeking to hire 4 driven and proactive Citadel co-ordinators across South East London (Southwark, Lambeth, Greenwich, Lewisham, Bexley and Bromley) – to recruit, train, support and supervise committed volunteers who will directly support people experiencing homelessness locally.

About Citadel

Citadel is a volunteer-led project preventing homelessness by helping people find or sustain their tenancies and establish a home. Volunteers, once recruited, trained and DBS checked are matched with those referred for support. Co-ordinators and volunteers work closely with those referred to establish what matters to them and how best they can support them.

Benefits:

• 29 days annual leave (3 fixed over Christmas), plus an additional day per year of service over 3 years (up to 5 additional days)
• Openness to flexible ways of working
• Employee Assistance Programme
• Home office set-up
• Cycle to Work Scheme

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week, with no loss of pay. Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. 

The Role

To provide a high-quality housing management service, ensuring outstanding customer service and service delivery, by a being a primary point of contact for tenants. Engage with tenants to provide a responsive efficient housing management service that is consistently excellent for all tenancies. Housing Officers are expected to carry out the vast majority of their duties (70%) at our managed accommodation.

We have an opportunity for a Locality Officer (Housing Officer) to join our team covering Southampton / South Hampshire.

You'll manage your own diary with a mix of working from home, office and out with our customers. Your office base can be from our new satellite office in Southampton, Basingstoke, Greenham or Christchurch

The starting salary is £30,000 to £35,000 depending on your experience.

Your role

You'll be delivering a professional and high-quality mixed tenure service within tenancy management and neighbourhoods to our customers, using your knowledge and skills to resolve a range of housing management challenges.

This could include anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.

You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers needs and making changes when needed.

You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers.

To be successful in this role you will have:

• The ability to proactively manage a complex caseload 
• Strong communication skills with previous experience of working with customers in a demanding environment.
• Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
• Previous experience, or a knowledge of delivering housing management services
• Experience of using computer systems, for example Microsoft Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
• Some of the roles will involve line management responsibilities for our Scheme Officers operating in our Housing for Older People schemes.
• A full UK driving licence and access to your own transport.

Please note: A DBS check will be undertaken for the successful candidate.

We have some fantastic benefits on offer at SNG, including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Generous matched pension scheme (up to 12%)
• Life cover at 4x your salary
• Access to 24/7 virtual GP service
• Wellbeing discounts including gym memberships
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

About us

As a member of the Localities Team you will be part of a friendly, dedicated and supportive working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Sovereign and Network Homes have come together as SNG – an organisation that takes the best of both and makes it even better, placing us as the 6th largest housing association in the UK

Hours: Part-time, 18.75 hours per week    

Contract: Permanent

Salary: £30,285 - £32,330, pro-rata per annum  

Location: Stoke Newington, London

Start date:  June 2024

Our client Peter Bedford Housing Association (PBHA) is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, PBHA work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users is key to this.

The role:

Housing Officers work within PBHA’s Housing Team to provide a quality housing management service to tenants with additional tenancy sustainment needs. Post holders will work from PBHA’s main office in Haggerston, with access to local offices where appropriate. However, most of the work will be in tenants’ homes in the community. The post holder will be issued the IT equipment necessary to facilitate mobile working.

Aims of the post

Housing Officers work with vulnerable tenants to enable them to sustain their tenancy and participate in their community.

Specific Responsibilities

• To be responsible for working a caseload of tenants within a locality.

• Identifying individual tenancy needs through assessment and an identified Housing Plan detailing risks, needs and move on plans.

• Regular contact with tenants as per plan.

• Provide a weekly housing management drop in at PBHA’s hubs.

• Ensure that tenants apply for benefits where eligible, and signpost tenants to information on how to maximise income

• Record and monitor any breaches of tenancy agreement and work proactively and within procedures to resolve them.

• Liaise with housing officers, the finance and adult learning departments to provide effective prevention and management of rent issues, escalating where necessary in accordance with arrears policy and standard operating procedures.

• Liaise with colleagues to ensure void targets are met and properties are let within agreed timescale.

• Assist in the moving in/out process.

• Ensure tenants understand their rights and responsibilities in their occupancy agreements.

• Deal with complaints, nuisance and tenancy disputes as they arise. Work with tenants to promote self-help and mediation approaches to dispute resolution and address and escalate in line with procedure.

• Inspect and order furniture, assisting tenants where they are able to do so.

• Recharge former tenants where applicable.

• Carry out regular building inspections, helping tenants to report repairs.

• Take pride in PBHA’s property and assets and encourage tenants to do so.

• Enforce the conditions of tenancy that enable PBHA to undertake urgent works such as gas servicing.

• Carry out H&S and fire checks and assessment, liaising closely with others to ensure that follow up actions are completed.

• Report safeguarding concerns as appropriate.

Customer Focused Services

• Promote and support tenants/participants to access PBHA’s participation and co-production opportunities.

• Adhere to lone-working procedures.

• To positively promote and signpost tenants and participants to report complaints in line with PBHA’s practice.

• To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments.

• To take collective responsibility for any shortfalls identified through complaints.

• To act within the Professional Standards for engaging with complaints as set by the Chartered Institute of Housing.

Team Responsibilities

• Providing a reception service at the office.

• Involvement in the selection and induction of new workers and volunteers.

• Taking part in planning the team’s work and the annual plan.

• Ensuring that proper records are kept and information is passed to other team members as necessary.

• To ensure that PBHA’s computerised and manual systems are accurately updated specifically in relation to contact with tenants and service users.

• To meet required standards and contract compliance o commissioning bodies where PBHA delivers a service.

General Responsibilities

• Participate in key meetings

• Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required

• Promote, develop and support PBHA’s ethos, values and impact

• Provide cover for other managers and workers

All staff are expected to:

• Work co-operatively as part of a team and with other teams

• Be involved in the selection and training of new workers and volunteers

• Participate in staff training and development activities, staff supervisions, appraisals and all relevant meetings

• Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary

• Plan and organise own work with a minimum of day to day supervision

• Undertake all other reasonable duties

General Information

Please note that:

• Postholders must recognise the needs of the organisation to adapt the role and responsibilities of the postholder as is necessary.

• All PBHA work premises are non-smoking. 

Access Information 

The post is based at our Hubs. The Kingsland Hub site has one level and is accessible to wheelchair users. Clissold and Isledon Hubs have step-only access. The role involves travel within Hackney and Islington and working in tenants’ homes.

Accountability

The post holder is accountable to the Housing Coordinator (Supported Housing).

Main Conditions of Service

This is a part-time position. The post is for 18.75 hours per week. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period. PBHA implements Agile working practices which are to be negotiated with the line manager.

Annual leave entitlement is 26 days per year (pro rata) plus normal bank holidays pro rata (inclusive of bank holidays). This will rise after each completed year of service to a maximum of 30 days (pro rata).

Salaries are revised each year. The starting salary for this post will be £30,285 pro rata (SCP 8-12).

The post holder will be auto enrolled to be a member of the organisation's contributory pension scheme if eligible.

In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months).

PBHA is committed to equal opportunities and anti-discriminatory practice and is striving to be an anti-racist organisation.

Role Requirements:

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.

The minimum experience required for the post is:

• To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health; learning difficulties; people who have been homeless and rootless; or people who have alcohol-related problems.

• To have an understanding of the particular wellbeing needs of minority ethnic groups.

The competencies required for the post are the ability to:

• Can positively contribute and take initiative; good negotiation skills

• To be positive, resourceful, and resilient when working in a challenging environment

• Able to constructively challenge and lead positive change

• Promotes positive risk taking and helping people to find their own solutions to engrained challenges.

• Understanding and ability to manage boundaries effectively, including awareness of limits of own competence, role and responsibilities

• Good verbal, written & positive interpersonal communication skills, ensuring that stakeholders are treated with respect and dignity

• Ability to manage, plan and take responsibility for your own caseload

• Organise work effectively by prioritising, planning and excellent time management

• Establish productive partnerships with a range of key stakeholders

• Good computer literacy including the ability to use Windows applications and word processing and database packages. This also includes the ability to use the internet and to draft and send e-mails.

The successful candidate will need to be committed to:

• PBHA’s Equality and Diversity policy

• Co-operative team working.

• Have the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.

PBHA offers in return:

• 26 days annual leave plus bank holidays, rising to 30 days with service

• Company pension scheme with employer matching up to 5% of contributions

• Agile working

• Eye care vouchers

• Cycle to work scheme

• Enhanced company sick pay

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

Sapphire is a specialist housing association providing quality housing, support and related services to single people and families in housing need across three London boroughs and Hertsmere.

We are investing heavily in our stock and are committed to delivering high levels of customer care to a diverse client group.  This is an opportunity to make a difference and help shape our future success. 

HOUSING OFFICER, Hounslow (6 months fixed term)

£35,592 per annum

Putting your excellent housing management skills to work, you will ensure the effective delivery of Sapphire’s tenancy service in the London Borough of Hounslow, providing a modern, responsive and holistic service to support tenants. You will ensure residents remain at the heart of the service and that they are engaged in a positive and proactive way.

The role should help create homes that we can all be proud of, ensuring that the way we work is efficient and effective and meets the needs of our tenants.

As an Investors in People Gold employer this is an excellent opportunity to join a supportive business that encourages employee development and growth from within.

We offer a generous benefits package including interest free season ticket and bike loan scheme, private health and life insurance and a degree of flexible working.

If you would like to be considered for this post, please visit our website.

Appointment is subject to Sapphire receiving an enhanced DBS Check which we consider acceptable. 

Closing date for return of completed application: Friday 21st June 2024

Interview: Week commencing 24th June 2024

Sapphire is a charitable registered housing provider. We welcome all applications and value diversity in our workforce.

Hours: Full-time, 37.5 hours per week  

Contract: Permanent

Salary: £35,692 - £38,143 per annum

Location: Stoke Newington, London

Start date: June 2024

Our client Peter Bedford Housing Association (PBHA) is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, PBHA work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users is key to this.

The role:

The Housing Coordinator (Supported Housing) leads PBHA’s Housing Team to provide a quality housing management service to tenants with additional tenancy sustainment needs. They will provide day to day supervision to other members of the Housing Team. The post holder will work from local offices, with access to PBHA’s main office in Haggerston where appropriate, however some of the work will be in tenants’ homes in the community. The post holder will be issued the IT equipment necessary to facilitate mobile working.

Aims of the post

The Housing team provide work with vulnerable tenants, helping them to sustain their tenancy and participate in their community. The Housing Coordinator (Supported Housing) carries a small caseload, whilst managing a team of Housing Officers.

Specific Responsibilities

Staff Resources

• Supervising staff and volunteers in line with PBHA policies and procedures.

• Completing annual appraisals, sickness absence reviews and performance management.

• Representing PBHA at internal and external meetings as agreed with the Housing Services Manager.

• Ensuring quality service delivery via staff supervision and auditing.

Tenancy Sustainment

• To be responsible for working with a small caseload of tenants within a locality.

• Identifying individual tenancy needs through assessment and an identified Housing Plan which details risks, needs and move on plans.

• Regular contact with tenants as per plan.

• Provide a weekly housing management drop in at PBHA’s hubs.

• Ensure that tenants apply for benefits where eligible, and signpost tenants to information on how to maximise income.

• Record and monitor any breaches of tenancy agreement and work proactively and within procedures to resolve them.

• Liaise with the ASB lead, Income Officer, the Finance and Enterprises and Training departments to provide effective prevention and management of rent arrears, escalating where necessary in accordance with policy and procedure.

• Liaise with colleagues to ensure void targets are met and properties are let within agreed timescales.

• Arrange viewings and carry out sign ups of occupancy agreements and assist in the moving in/out process.

• Ensure tenants understand their rights and responsibilities in their occupancy agreements.

• Deal with complaints, nuisance and tenancy disputes as they arise.

• Work with tenants to promote self-help and mediation approaches to dispute resolution and address and escalate in line with procedure.

• Carry out regular building inspections, helping tenants to report repairs.

• Take pride in PBHA’s property and assets and encourage tenants to do so.

• Enforce the conditions of tenancy that enable PBHA to undertake urgent works such as gas servicing.

• Carry out H&S and fire checks and assessment, liaising closely with others to ensure that follow up actions are completed.

• Report safeguarding concerns as appropriate.

Team Responsibilities

• Be part of the Operational Leadership Team

• Providing a drop-in service at the Hub

• Responsibility for authorising expenditure

• Involvement in the selection and induction of new workers and volunteers.

• Taking part in planning the team’s work and the annual plan

• Ensuring that proper records are kept, and information is passed to other team members as necessary.

• Ensure that PBHA’s systems are accurately updated specifically in relation to contact with tenants and service users.

Customer focused services

• Lead your team in promoting participation and co-production opportunities so that tenants/participants have maximum influence over the development of PBHA.

• Participate in a rota to provide cover for emergency situations outside of regular working hours. The Rota is additional to the 37.5-hour work week.

• Adhere to lone-working procedures.

• To positively respond to, promote and signpost tenants and participants to report complaints in line with PBHA’s practice.

• To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments.

• To take collective responsibility for any shortfalls identified through complaints rather than blaming others.

• To act within the Professional Standards for engaging with complaints as set by the Chartered Institute of Housing.

General Responsibilities

• Participate in key meetings.

• Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required.

• Promote, develop and support PBHA’s ethos, values and impact.

• Provide cover for other managers and workers.

All staff are expected to: 

• Work co-operatively as part of a team and with other teams.

• Be involved in the selection and training of new workers and volunteers.

• Participate in staff training and development activities, one to ones and all relevant meetings.

• Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary.

• Plan and organise own work with a minimum of day-to-day supervision.

• Undertake all other reasonable duties.

General Information

Please note that:

• Postholders must recognise the needs of the organisation to adapt the role and responsibilities of the postholder as is necessary.

• All PBHA work premises are non-smoking. 

Access Information 

The post is based at our Hubs. The Kingsland Hub site has one level and is accessible to wheelchair users. Clissold and Isledon Hubs have step-only access. The role involves travel within Hackney and Islington and working in tenants’ homes.

Main Conditions of Service

This is a full-time position. The post is for 37.5 hours per week, 5 days per week, Monday – Friday, 7.5 hours per day. Duties will occasionally be carried out over evenings and some public holidays.

Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period.

Annual leave entitlement is 26 days per year plus normal bank holidays pro rata (inclusive of bank holidays). This will rise after each completed year of service to a maximum of 30 days.

Salaries are revised each year. The starting salary for this post is £35,692 (SCP 18 – 22). We will usually appoint at the start of the scale.

The post holder will be auto enrolled to be a member of the organisation's contributory pension scheme if eligible.

In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months).

PBHA is committed to equality and diversity, anti-discriminatory practice and is striving to be an anti-racist organisation.

Role Requirements:

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.

The minimum experience required for the post is:

• To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health; learning difficulties; people who have been homeless and rootless; or people who have alcohol-related problems.

• To have an understanding of the particular wellbeing needs of minority ethnic groups.

• Good computer literacy including the ability to use Windows applications, database systems and MS office packages.

• Experience of forging working relationships as part of a team and in partnership with external statutory and voluntary agencies.  

• Experience of working in an outcome focused way.

The competencies required for the post are the ability to:

• Can positively contribute and take initiative, good negotiation skills

• To be positive, resourceful and resilient when working in a challenging environment

• Understanding and ability to manage boundaries effectively, including awareness of limits of own competence, role and responsibilities

• Good verbal, written and positive interpersonal communication skills, ensuring that stakeholders are treated with respect and dignity and are not judged

• Ability to manage, plan and take responsibility for your own caseload

• Effectively support PBHA’s tenants to progress to more independent accommodation through the acquisition of skills, confidence and supportive relationships

• Establish productive partnerships with a range of key stakeholders, internal and external, to ensure that project targets are met

• Organise work effectively by prioritising, planning and excellent time management

• Meet demanding targets in a difficult climate

• Be a self-starter, demonstrating initiative and a pro-active approach to meeting goals and targets

• Use IT effectively to prepare reports, marketing materials etc.

The successful candidate will need to be committed to:

• Improving quality and raising standards of service

• Enabling participants in the project to take control of their own lives and become involved in the overall running of the project

• PBHA’s Diversity and Equal Opportunities policy

• Co-operative team working

• Having the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice

It is desirable that the candidate will have:

• An understanding of peer support and the value of lived experience

• Supervisory experience

• A management qualification

PBHA offers in return:

• 26 days annual leave plus bank holidays, rising to 30 days with service

• Company pension scheme with employer matching up to 5% of contributions

• Agile working

• Eye care vouchers

• Cycle to work scheme

• Enhanced company sick pay

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

We're looking for a Housing & Income Officer to join our Landlord services team located at our Head Office moving to Caledonian Road this year.

£32,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel valued? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives.

A dynamic, friendly and innovative care and support business known for its life-changing services is looking for a dedicated and target driven Income and Housing Officer who can maximise the organisation's rental income collection, effectively manage rent arrears and deal with other breaches of the occupancy agreement.

Managing a patch of 400+ units across our services you will ensure that challenging rent collection targets are met but also that everything is done to avoid eviction. Your personal qualities are as important in this role as your work experience.

Working alongside Operational Colleagues, the Income and Housing Officer will be responsible for overseeing the delivery of generic Housing Management services across their patch with the main focus on Income Collection and some ASB management. You will be expected to meet tight KPI's increasing rent collection and carry out rent arrears actions at all stages from the initial warning letters to the eviction stage.

In order to effectively deliver the services listed above to their patch, the Income and Housing Officer will need to work closely with Contract Managers and Support Workers working within our projects to empower and enable them to carry out their responsibilities. Strong interpersonal and stakeholder management skills are a pre-requisite to the role. The post holder will be extremely flexible and have the ability to effectively manage multiple projects at one time.

Fixed term contract of 6-9 months

Needs to be able to travel, some homeworking but priority is out on site visiting customers in their homes and having a presence in the community.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

Take responsibility for maximising rent collection across a defined patch of Look Ahead's portfolio of properties ensuring that rent collection targets are met and tenancies sustained
Advise operational teams on their support related arrears management activities, including holding local surgeries with tenants and staff, taking direct control of higher level and more complex arrears cases
Proactively monitor all current and former accounts within the defined patch and make recommendations to the Housing Manager for appropriate former accounts to be written off or referred to Look Ahead's debt collection agency

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

An understanding of the needs of customers who have experienced homelessness and who may also have support needs.
Excellent time management skills to systematically monitor arrears and complete other tasks in a logical and systematic way.
Excellent communication skills and experience of dealing with vulnerable people in a sensitive , friendly and clear manner.
An understanding of how to effectively deal with breaches of occupancy such as anti-social behaviour and abandonment. .
The ability to communicate clearly with non -housing management staff and explain cases in a non technical way.
A logical approach to problem solving and a willingness to deal with problems quickly and efficiently.
A willingness to "go the extra mile" when working with our customers

What you'll bring:

Essential:

Experience of monitoring rent accounts and managing rent arrears
Experience of using computerised rent systems to monitor arrears and record information
Extensive knowledge of welfare benefits ,especially housing benefit
Experience of liaising with housing benefit departments ,the DWP and other external agencies

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description

Estates Officer / Property Officer (Social Housing)

Hemel Hempstead, Hertfordshire (Field Based)

Salary £32,761 Per Annum Plus Benefits

Permanent, Full Time

37 hours per week (Monday – Friday, Flexibility Negotiable)

Thrive Homes is looking for an Estates Officer to carry out routine estate visits and complete inspections of the communal areas within our portfolio of properties across Hertfordshire, Buckinghamshire and Bedfordshire. 

This varied front-line role will provide a comprehensive service to our customers and be focused on the relationship between the customer, Thrive, our partners and stakeholders.

Other Responsibilities:  

• Carrying out estate inspections to check cleaning, grounds maintenance, identify repairs and hazards such as fly tipping or bulky waste to ensure our Communal Area Standards are met.
• Undertake ‘flick testing’ to the communal lighting through the blocks.
• Checking communal areas are kept clear and issuing TORTs notices where required.
• AOV testing where applicable during block inspections.
• Booking and monitoring the follow up of works and actions and to complete associated administration for grounds maintenance, cleaning, bulk waste communal area repairs and any other issues identified.
•  Identify and escalate customer support requirements to the appropriate support channel (e.g. Thrive’s Customer Relations Team).
• Undertake and review cleaning and ground maintenance inspections, highlighting areas for improvement through the correct channels.
•  Collaborating and supporting the team and business to ensure resolution of issues is achieved
• Responding to complaints and queries related to estate services and, where necessary, meeting customers and/or contractors on site as part of the resolution process.

Requirements:

• Full Driving Licence and use of a vehicle.
• Previous experience in a similar role within Housing or Property Management.
• Trained on flick (emergency light) testing and AOV checks would be beneficial.
• Experience of delivering a service to a diverse customer base.
• The ability to engage with customers at all levels providing updates on communal works as well as highlighting issues to our dedicated health and safety team and contractors.

• Experience of working with external contractors to achieve positive outcomes for customers is beneficial.
•  Self-motivated, and confident with a ‘can-do’ attitude.

Benefits:

Thrive’s Top 10!

• Annual Leave - 25 days per year increasing by length of service (up to 30 days).
• Buy or sell annual leave
• Generous family friendly provision
• Pension - Thrive Homes will pay double your contribution (up to 10%).
• Discretionary Bonus
• Life assurance - a payment of 3x your salary
• Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services.
• Virtual GP Service (available 24/7)
• Wellbeing reward scheme (earn vouchers through a health app)
• A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different!

All roles at Thrive are subject to a basic DBS check.

Closing date: 21st June 2024

Interviews to be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

About Thrive

Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year.

Thrive’s Approach

Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people.

Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community.

As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us.

MMHS has for many years played a crucial role in meeting the housing and housing-related needs of ministers who have worked in the Methodist Church and continues to support this community through the provision of housing across the UK. At the same time, we are considering ways of using our resources for new mission, while remaining fully committed to our existing mission.

This is a crucial moment for us as a charity. We are in search of a highly strategic CFO with a broad skillset which stretches beyond the remit of many financial leadership roles within the charity sector. The CFO will work closely with the CEO, playing a crucial role in the stewardship and optimisation of a range of assets and providing leadership to the finance team as well staff working in other functions. If you care about supporting those who have worked in methodist ministry, have an appetite for positive change, and the character and skills to play a key part in leading our charity towards a new future, we welcome your interest.

If your based from our London office, you will also receive £3,250 location allowance on top of your salary

You have substantial experience of working in a supported housing or general needs housing management environment and a good understanding of mental health, domestic violence, drug and alcohol issues. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship as a Housing Management Officer.

We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in.

Join us as a Housing Management Officer and you could soon be providing vital support to our Housing Manager Lead, as together you help us plan and organise all regulatory housing management activities. We’ll also rely on you to lead on day-to-day tenancy management, work with Area and Service Managers to support housing related services and ensure the compliance of housing related activities. Conducting regular inspections on properties, overseeing void reporting and assisting with the delivery of relevant data and analysis of voids – these are just some aspects of this interesting and varied role that’s all about delivering good quality homes and services to our tenants and residents.

To succeed, you’ll need Chartered Institute of Housing (CIH) Level 3 Certified Practitioner status (or equivalent) and an excellent understanding of  void management, bad debt and maximising income, plus the relevant regulatory requirements.

You’ll also need experience of working in a customer-focused environment or service and an understanding of the issues associated with individuals who may have complex support needs. Comfortable working in partnership with other key agencies and local communities, you’re also adept at identifying and monitoring key compliance in respect of health & safety requirements relating to properties and tenants. What’s more, you’re well organised, great at negotiating and developing effective working relationships with a variety of stakeholders and happy to provide housing training to colleagues.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

This is a permanent full-time role requiring the post holder to work 37.5 hours per week. 

We are committed to increasing our diversity and welcome applications from those with Lived Experience.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification,  will be considered for an interview.

On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.

Community Housing Assistant  

£19,299.16 + Car Allowance £484.30 pa (for 26 hours per week) 

Burnley – Agile 

Part Time, Permanent (26 hours per week) 

Closing Date: 9.00am on Monday 17 June 2024 

Interviews will take place on Thursday 27 June 2024 

About You 

Do you have the drive to make a difference by living our client’s values every day to deliver an excellent customer experience?

You'll add significant value supporting their neighbourhood team to maximise their customers quality of life. You'll work with the team to support their residents and communities to help them thrive, delivering a holistic customer service approach.

They are looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving their communities. You will be customer-focused, innovative in your approach and be able to help them implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

You’ll be able to: 

• Assist colleagues to deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction.

• Provide an efficient and effective administrative support to the neighbourhood team.

• Be a positive ambassador who lives their values everyday through effective partnership working help them achieve their ambitions.

• Be adaptable and brilliant at working in partnership with their customers, colleagues and communities.

So, take a look at their job profile - if you think you’ve got most of what they are looking for, but not everything, they’d still love to hear from you.

About the team 

Their team is great (if they don’t mind saying so themselves!) they’re led by their Executive Director of Customer Experience. They work hard, support each other, and also like to have fun! 

You’ll be part of their new Customer Experience Directorate – where you'll work as part of their Neighbourhood Team