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Operation Manager - Fitness to Practise (2 year fixed term)

The role

We're looking for Operational Managers to work in our Triage, Investigation, and Legal teams. The teams assess and investigate complaints and concerns we receive that might call a registrant's fitness to practise into question.

The Operational Manager will play a leading role in public protection by:

• Working within our statutory powers and making sure the team delivers its work on time and to a high standard, including managing workloads, following guidance and processes, and meeting quality measures
• To provide effective and inclusive management and leadership to a team by supporting their personal development and helping to develop their skills and knowledge

• Making fair, well‑reasoned decisions on operational, casework, people and resource matters.

The person

Applicants must demonstrate their previous experience of managing teams in a fast-paced operational environment and must be able to apply established policies, guidance, and procedures. You need to have excellent analytical skills and be able to produce well written decisions, which are well-reasoned and clearly explain how and why decisions are reached. You must be able to effectively manage and prioritise a varied workload and the ability to manage your own time is essential.

You can find more detail on the tasks you will undertake and the essential skills required for the role in the job description.

Successful candidates will be required to attend face-to-face induction at the start of your role, in our Manchester office. Annual leave will not be permitted during this period, unless in exceptional circumstances and with prior approval. The current office attendance requirement is a minimum of two days per month (subject to change).

We are happy to consider a range of flexible working options. Flexible working requests will be considered in line with the policy.

GMC benefits

You'll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:

• 30 days holiday with the option to buy and sell more
• A generous employer pension contribution of 15%
• Access to a range of learning and development opportunities designed to support your ongoing progression
• Hybrid and flexible working
• Attractive salary that's reviewed annually
• Private medical insurance
• Bike lockers and shower facilities

To find out more please

How to apply

If you are interested in applying for this role, please provide a CV and a supporting statement, which demonstrates your reason for applying and a summary of how you can meet the essential skills listed in the job description, providing examples where possible.

Please note, applications submitted without the above information will be considered incomplete and not shortlisted.

Details on how to complete the application can be found in the attached guidance document.

We will let you know whether you will progress to the next stage of the recruitment process.

We recognise that generative AI tools may assist you in refining your job application. It is essential to use these tools responsibly to ensure your application remains authentic and reflective of your personal experiences, so please ensure you read our AI guidance before submitting your application.

About the GMC

We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.

Equality, Diversity and Inclusion

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent, and free from discrimination. We are committed to the Disability Confident employer scheme and support its principles. However, please note that although we are committed to promoting diversity and inclusion, the Disability Confident interview scheme will not be applied for this role on this occasion.

The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)

Job Purpose

This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.

Contract Type

Full Time – permanent contract (6 month probationary period)

Salary

£27,500 per annum 

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.

• To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• To deliver awareness and learning sessions to HSCP’s within your region
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

Job Purpose

This role offers an opportunity to play a vital part in sustaining our Helpline service, which sits at the heart of the support we provide to people living with PSP & CBD. As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the West and South West.

You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.

This is a key role in maintaining continuity, quality and momentum within our Helpline service and you will be reporting to the Helpline and Support Services Manager.

Contract Type

Full Time – permanent contract (6 month probationary period)

Salary

£27,500 per annum 

Hours of Work & Annual Leave

• 35 hours per week -  this may include working some unsociable hours, including evenings and weekends.
• 28 days plus bank holidays. Pro-rated for part time role.

The main office is in Milton Keynes, and we have a hybrid working policy with staff expected to spend one day a week in the office and the remainder can be worked from home. HCN’s currently work from the office on a Wednesday. There is flexibility in the arrangements that need to be agreed upon with the line manager.

Key Responsibilities

To be ‘first point of call’ for people with PSP & CBD and their families living in the West and South West Region including Shropshire, Herefordshire, Warwickshire, Gloucestershire, Wiltshire, Hampshire, West Sussex, East Sussex, Dorset, Somerset, Devon, Cornwall, Avon, Isle of Wight. Providing people with support and information over the phone and via email.

• To raise awareness of PSP & CBD across all health and social care disciplines in he region by engaging with HSCP’s and neurology clinics.
• To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
• Ensure a maximum response to all helpline calls, emails and enquires.
• To keep clear and accurate records and statistics of enquires received and actions taken.
• To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
• Develop and maintain the existing database of key health and social care professionals and regional services.
• Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
• To deliver awareness and learning sessions to HSCP’s within your region
• Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
• To signpost to PSPA Support Groups and services.
• Liaise with external services to signpost to local support.
• Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
• Liaise with the fundraising team to signpost to fundraising activities.
• Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
• To attend and contribute constructively to team and other meetings as required.
• To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
• Contribute to the development of literature and articles for PSPA Matters.
• To undertake any other tasks, by agreement as required, in support of the work of PSPA.

The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.

Person Specification

Essential Criteria:

• Experience in delivering helpline and/or information and support services
• Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
• Ability to keep accurate records
• Willingness to undertake training and continuing personal development
• Experience of and sensitivity to communicating with audiences from a range of backgrounds
• Strong IT skills, with experience in MS Office products and customer relationship management software
• Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
• Good communication skills, both oral and written and excellent telephone manner
• Ability to manage difficulty questions, emotions and situations in a calm and confident way.

Desirable Criteria:

• Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
• An understanding of Safeguarding and an ability to follow relevant policies and procedures
• Knowledge of healthcare or social care systems.

Benefits

• Pension Scheme
• Employment Assistance Programme

For more information about this role, please visit our website.

Summary of Main Duties and Objectives of the Job:

· Assist in managing crisis response and advocacy teams.

· Provide case oversight and ensure adherence to advocacy standards.

· Support safeguarding and risk management processes.

· Monitor service performance and prepare reports.

· Deputise for the Group Manager when required.

Support the Group Manager to :

· Ensure services meet contractual, legal, and quality standards, including safeguarding, GDPR, and clinical governance.

· Monitor and evaluate service performance, using data and feedback to inform improvements.

· Ensure services are delivered within budget and collaborate with the Finance Manager on financial planning and reporting.

· Contribute to the strategic development of Advocacy & Crisis Prevention services, identifying opportunities for innovation and growth.

· Support tendering and funding applications, working with colleagues to develop compelling proposals.

· Build and maintain relationships with commissioners, funders, and community partners.

· Support the professional development of staff and volunteers through supervision, appraisal, and training.

· Work with HR and senior colleagues to identify training needs and promote wellbeing in the workplace.

· Lead safeguarding practice within the group, ensuring robust policies and procedures are in place.

• Identify and manage risks, reporting to senior leadership as required.
• Ensure service users are meaningfully involved in the design and delivery of services.
• Promote services through outreach, networking, and partnership working to reach underserved communities.
• Prepare reports for internal and external stakeholders, including the Board of Trustees.
• Represent Rochdale and District Mind at external meetings, forums, and events.

General principles for all Mind staff:

1. To promote the empowerment of people who experience mental health and emotional wellbeing issues and to help them speak out.

2. To support the active participation of mental health and emotional wellbeing service users in the services they receive.

3. To practice anti-discriminatory behaviour and to adhere to Rochdale and District Mind’s objectives and policies in the delivery of all its services.

These responsibilities are subject to annual review and may need to be adjusted in line with service developments.

Person Specification

Experience

· Experience in crisis intervention or advocacy services.

· Supervisory experience.

Skills & Abilities-

· Strong leadership and team management skills.

· Strong organisational and interpersonal skills.

· Excellent communication and interpersonal skills.

· Ability to work strategically and operationally.

· Skilled in safeguarding and risk management

· Ability to design and implement outreach strategies

Knowledge

· Knowledge of relevant legislation (Mental Health Act, Care Act).

· Understanding of mental health and wellbeing issues.

· Knowledge of clinical governance and therapeutic frameworks.

· Awareness of equality, diversity, and inclusion in service delivery.

· Familiarity with GDPR and other compliance requirements.

Values & Approach

· Commitment to Rochdale and District Mind’s values.

· Person-centred and trauma-informed approach.

· Commitment to anti-discriminatory practice and service user empowerment.

Qualifications-

· Relevant qualification in advocacy , psychotherapy, psychology, social work, or related field (or equivalent experience).

WEST LONDON SYNAGOGUE

Job Description

Job Title

Community Programme Manager

Department

Community: Social Action, Interfaith

Line Manager

Director of Operations & Community

Hours

Full time, 36.5 hours per week (some evening and Sunday working required, in line with the programme calendar)

Salary

£42,000-£45,000, dependent on experience

Background

West London Synagogue, founded in 1840, has a long-standing reputation as a leading and innovative institution within Progressive Judaism. It has played a significant role in shaping modern Jewish life and continues to hold a unique and influential position within the UK Jewish community.

With approximately 3,000 members, WLS is a lively, engaged and diverse community, with a strong commitment to Jewish life, social responsibility and engagement with the wider community.

WLS has an established and valued portfolio of Social Action and Interfaith activity, reflecting our commitment to making a positive contribution both within and beyond our congregation. We are now looking to build on this strong foundation, developing and expanding these areas to increase participation, strengthen partnerships and deepen their impact.

The Role

This newly combined role brings Social Action and Interfaith activity together under one postholder. The Programme Manager will be responsible for developing these areas strategically, growing participation and impact, building relationships and partnerships, and identifying new opportunities for meaningful engagement and community contribution.

The purpose of the role:

• To implement an integrated strategy for the delivery of WLS's Social Action and Interfaith activities, and the associated role of volunteers.

• To facilitate the smooth running and ongoing development of current WLS projects, alongside the introduction and implementation of new projects in these areas.

• To work with other members of staff, clergy and lay leadership to consolidate, and expand WLS's Social Action and Interfaith provision.

• To recruit, train, empower and retain an increasing number of community members as volunteers.

• To assist with funding applications and expense control relating to projects, working closely with the fundraising and finance teams.

Summary of Tasks

1. Social Action Projects

– Maintain and enhance existing social action projects, including the ongoing recruitment of participants and ensuring their financial viability, including cost control.

– Support the ongoing development of the WLS flagship Drop-in Programmes - for families seeking asylum and the Rainbow Drop-in for an LGBTQ population

– Develop a range of self-sustaining, hands-on social action projects for each age group at WLS, especially youth, students and young adults.

– Prepare timely reports, fundraising administration and formal feedback, as needed.

2. Interfaith Projects

– Execute and enhance our newly drafted Interfaith strategy, which focuses on education and awareness, grassroots initiatives, celebratory events and representation in the broader community;

– Attract and retain volunteers on an ad hoc basis for the interfaith initiatives;

– Work collaboratively with the community team and with the trustee responsible for Interfaith.

3. Experimental & Cross-Cutting Projects

– Identify, develop and lead selected new initiatives that align with WLS's strategic priorities and community needs

General Responsibilities

· Develop, maintain and manage an annual programme plan for Social Action and Interfaith activity, ensuring that projects and initiatives are aligned with WLS’s strategic priorities and community needs.

· Establish appropriate measures and processes to assess the reach, participation, outcomes and wider impact of programmes, regularly reviewing performance and using insight, feedback and data to improve existing activity and inform the development of new initiatives.

· Identify opportunities to increase the reach, relevance and impact of Social Action and Interfaith programmes, ensuring that activity continues to respond to the needs and interests of the WLS community and the wider community.

· Develop and manage a strong volunteer programme, including recruitment, induction, training, support, recognition and retention, and create meaningful opportunities for members to contribute their time, skills and experience.

· Manage relevant programme budgets including planning expenditure, monitoring income and expenditure, and ensuring that activity is delivered within agreed budgets.

· Build and maintain effective relationships with internal stakeholders, community organisations, faith communities, charities and other external partners, identifying opportunities for collaboration and developing new initiatives where appropriate.

· Collaborate with the engagement team to develop and implement appropriate communications and engagement plans to promote programmes and encourage participation.

· Attend and contribute actively to regular staff meetings, Board and committee meetings, and relevant project and working groups, providing updates on programme development, progress and impact as required.

· Contribute to the wider life of WLS, including festival celebrations and other community activities, as appropriate to the role.

· Support the development and implementation of WLS’s vision, policies and procedures, particularly in relation to Social Action and Interfaith activity involving adults, young people and children.

· Maintain awareness of, and ensure compliance with, all relevant regulations and WLS policies relating to safeguarding, particularly when working with children and vulnerable adults.

· Contribute to the development of funding and income-generation opportunities, including grants, sponsorships and partnerships, where relevant to the programme.

Person Specification

Essential

• Proven experience of managing projects and/or volunteers, with a track record of managing a varied workload and conflicting priorities to deadline.

• Experience of, or a strong interest in, social action and/or interfaith work.

• Excellent organisational skills and strong IT skills, including Microsoft Office 365.

• Excellent written and spoken English, with the ability to prepare clear reports and communications.

• Outstanding interpersonal skills, and a demonstrated ability to relate well to a diverse audience across all ages within the community.

• Demonstrated ability to balance the expression of views and values with respect for all.

• A high standard of personal integrity, and the ability to handle sensitive information with discretion and confidentiality.

• Self-motivated, proactive and comfortable working both independently and as part of a team.

• Flexibility to work some evenings and Sundays in line with the programme calendar.

• A good knowledge of, and enthusiasm for, Judaism.

• A good knowledge of Child and Vulnerable Adults safeguarding law and best practice.

• Willingness to obtain, or already holding, a recognised First Aid certificate.

Desirable

• Experience of grant fundraising or completing funding applications.

• A UK driving licence.

• Experience working closely with boards, volunteers and clergy.

Personal Qualities

• A collaborative team player who embraces change and is willing to get hands-on to deliver results.

• Proactive, enthusiastic, friendly and committed to making a difference.

• A good sense of humour and a warm, approachable manner.

Please note that this post is subject to:

• Two satisfactory references

• Confirmation of eligibility to work in the UK

• An enhanced DBS check

About Spear

Spear is a national youth employment charity. The award-winning Spear Programme was launched over 20 years ago, and is now running in 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in work and life. 

Please see the 'Work with us’ pack for more information. 

About the role

We're looking for an ambitious, proactive and relationship-driven individual who excels at securing strategic, long-term corporate partnerships that drive the growth and impact of Spear. Joining our dynamic and growing Corporate Partnerships team, you will play a key role in developing and stewarding high-value partnerships that generate significant income and enable Spear to reach more young people facing barriers to employment.

This role is ideal for someone with strong business development and relationship management skills, who enjoys working both strategically and hands-on to generate income, develop compelling partnership opportunities and build lasting relationships with corporate supporters.

Key Information

• Salary: from £40,000
• Full-Time (4 days considered) permanent role
• Annual leave: 28 days annual leave (including Christmas gift days) plus bank holidays, increasing with long service
• Closing Date: We interview on a rolling basis throughout the application period, and may close the role early if we find the right candidate

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about Spear's values and mission, with a desire to engage and inspire corporate partners to support young people facing barriers to employment into sustainable work.
• Significant experience (ideally at a senior level) in corporate fundraising, corporate social responsibility, business development or strategic partnerships.
• Proven ability to raise funds, develop business partnerships or drive sales. Excellent client management using CRM tools such as Salesforce are desirable.
• An excellent communicator with strong relational skills and the confidence and ability to develop a rapport with and positively influence a variety of people from diverse backgrounds in the corporate space.
• Excellent writing skills, attention to detail and accuracy, including the ability to produce compelling proposals for a professional, corporate audience.
• Demonstration of leadership capabilities; proactive, responsive and a self-starter. Ability to manage multiple priorities to meet targets and deadlines.
• Strong numerical, reporting and organizational skills, including the ability to establish appropriate and effective processes and structures.
• Line Management experience desirable but not essential.

Faith Expressions

Spear is a Christian charity, working in a range of settings, in partnership with people from all faiths and none. Although the Spear programme itself has no faith element, Our Christian faith underpins everything we do; it motivates and sustains us and is core to our mission. Prayer and worship are embedded into our daily working practises, and all staff are required to lead a team prayer meeting from time to time. As such, there is a Genuine Occupational Requirement for our team to be practising Christians – our team share a belief in a triune God and we welcome applications from people of all denominations and expressions of Christianity.

Our Organisation

The Football Association (The FA) is the governing body of football in England. We are responsible for promoting and developing the game at all levels; from grassroots through to the professional game, The FA Cup and the England Teams, and we have two world class assets: Wembley Stadium and St. George's Park.

Our vision is to inspire positive change through football; our national game that breaks down barriers and unites people from very different backgrounds. Today, we are the governing body of a national community that includes more than 15.7 million football participants, almost 30 million fans and more than 90,000 grassroots teams.

At The FA mental health and wellbeing is a core enabler of everything we do, personally and professionally, on the field and off the field, in how we perform, deliver, and navigate the world around us.

The Role

As an organisation we are increasingly responding to a range of complex mental health related cases that often involve ethical, psychosocial, and occupational challenges that impact individuals as well as presenting, in some cases, increased organisational risk. As we continue to evolve our internal support structures, we recognise the value that an independent expert panel will bring.

The purpose of the Independent Mental Health Expert Panel (IMHEP) is to bring together specialists to provide independent multidisciplinary oversight, consultation, reflective supervision and expert guidance regarding complex mental health cases. The focus of the panel is to support our internal workforce of c.1000 colleagues, for whom we have a duty of care to support and protect mental health and wellbeing.

We are looking for individuals with a strong passion for delivering human centred, multidisciplinary mental health care, and a broad knowledge of the mental health challenges faced by individuals working in high performance sport cultures. We are seeking individuals with a sound understanding of the modern game of football in its various forms, and who have a comprehensive working knowledge of the most up to date policy and research progressions in their respective field.

Key Accountabilities

As a member of the IMHEP you will be required to:

• Provide twice yearly independent expert case consultation for the Mental Health and Wellbeing (MH&WB) and HR teams
• Improve quality and consistency of internal case management
• Strengthen safeguarding and risk management
• Ensure the safety of, and ethical practice by, internal practitioners and the organisation
• Identify common themes and learning opportunities
• Support the MH&WB and HR teams (and in some cases line managers) in managing particularly complex cases (where such support is requested by the MH&WB and HR teams)
• Offer advisory recommendation, observation and learning
• Where appropriate support psychologically informed governance and policy

The panel will offer recommendation only and The FA retains operational, legal, clinical, safeguarding and managerial accountability for all decisions.

The MH&WB team will be responsible for coordinating the panel, chairing meetings, recording and securely storing/sharing relevant information, and remain accountable for all case related decision making.

There will be two formal meetings per year where a selection of complex cases will be taken to the panel for review and discussion. Examples of selected cases might include:

• High-risk mental health concerns
• Suicidality or self-harm concerns
• Repeated safeguarding concerns
• Complex interpersonal challenges or behavioural risk
• Significant psychological or emotional trauma
• Ethical uncertainty
• Multidisciplinary or cross function conflict of interest
• Organisational risk
• Longstanding mental health and/ or performance support needs

What we are looking for

Members of the Panel will include:

• Consultant Psychiatrist
• Clinical Psychologist
• Occupational Psychologist or Organisational Consultant
• Neurodiversity Specialist
• Health and Safety Representative
• Human Resource Specialist

Members of the Panel will be expected to participate independently and objectively, and within the boundaries of their professional competence. Any conflicts of interest (case specific or in relation to the organisation whole) must be declared to the Chair of the Panel prior to participation. Contributions must be constructive and offered for the good of The FA and its employees. Members are expected to promote safe and ethical practice at all times and maintain confidentiality throughout (The panel may decide that confidentiality be broken where there is a legal obligation to disclose information, where there is a risk of serious harm to an individual or others, or where the sharing of information is needed to safeguard an individuals welfare)

Time Commitment

As a minimum, IMHEP members should attend two scheduled meetings per year to review and discuss a selection of identified complex cases. Meetings will usually be face to face on weekdays at The National Football Centre St George's Park, or Wembley Stadium. Additional Panel meetings may be called at the discretion of the Panel Chair. Panel members will also be available for ad hoc consultation on specific matters within the Panel's remit as required. Ad hoc meetings will be kept to a minimum and usually be held online.

Members will receive a set fee for attending meetings, and reasonable expenses incurred in order to travel to meetings will be reimbursed.

Members will be appointed for an initial term of two years, after which they will be eligible to reapply for another two years, up to four times (maximum of 8 years). Members can resign from the Panel at any point with written notice, and The FA can also terminate appointments where necessary.

Role Descriptors

The FA are looking to appoint the following specialist roles:

Consultant Psychiatrist

Providing specialist medical and psychiatric expertise regarding complex mental health presentations, risk assessment considerations, diagnostic complexity, treatment pathways, and psychiatric considerations.

Key Responsibilities

• Provide expert psychiatric consultation
• Advise on risk formulations
• Consider diagnostic complexities
• Provide expert understanding of severe mental illness
• Advise on treatment considerations and appropriateness of support plans
• Contribute to reflective discussions

Essential Qualifications

• Registered medical practitioner
• Specialist registration in psychiatry
• Professional registration with General Medical Council (GMC) and indemnity insurance
• Significant experience in the management and review of complex mental health

Clinical Psychologist

Providing psychological formulation, behavioural understanding, trauma-informed diagnosis, and psychologically informed perspective on complex cases.

Key Responsibilities

• Provide psychological formulation
• Advise on trauma-informed approaches
• Identify behavioural and systemic factors
• Advise on safe and ethical practice
• Support reflective learning process

Essential Qualifications

• HCPC-registered Clinical Psychologist
• Current professional registration
• Significant experience working with complex cases
• Experience working within a multidisciplinary team

Occupational Psychologist or Organisational Consultant

Providing expertise on workplace mental health and wellbeing, psychosocial risk factors, systemic stressors, and psychologically well organisations.

Key Responsibilities

• Advise on workplace psychosocial risk factors
• Consider organisational impact
• Provide perspective on psychologically informed workplace approaches
• Support broader workplace wellbeing considerations

Essential Qualifications

• Registered Occupational Psychologist or relevant equivalent
• Relevant professional memberships, including HCPC registration
• Significant experience in organisational mental health

Neurodiversity Specialist

Providing expertise on neurodiversity, psychosocial risk factors, equality and inclusion support, and systemic risk factors concerning neurodiverse cases management.

Key Responsibilities

• Provide expert advise on appropriate support infrastructure for cases involving neurodiverse diagnoses
• Advise on behavioural and systemic factors
• Support reflective learning process where neurodiverse factors are involved
• Support escalation process where required

Essential Qualifications

• HCPC-registered Clinical Psychologist
• Current professional registration
• Significant experience working with neurodiverse populations in the workplace

Health and Safety Representative

Providing expertise regarding workplace health and safety requirements, psychosocial risk management, and organisational safety obligations.

Key Responsibilities

• Support organisational safety considerations
• Identify systemic risk implications
• Advise on safe systems of work
• Support governance and risk compliance
• Advise on psychosocial risk management

Essential Qualifications

• CertIOSH or CMIOSH membership, or equivalent MIIRSM membership
• Significant experience working with organisational risk management
• Understanding of organisational risk management legislations including ISO45003
• Working understanding of psychosocial risk factors
• Working understanding of supporting organisational wellbeing obligations

Human Resource Specialist

Providing expertise on employment practice, people management, workplace policies, employee relations, and organisational processes to inform consideration of complex workplace mental health cases.

Key Responsibilities

• Provide advice on HR policies and employment practices
• Consider employee relations and workplace processes
• Advise on reasonable workplace adjustments and organisational procedures
• Support fair, consistent, and legally compliant decision-making
• Contribute a people management perspective within multidisciplinary discussions

Essential Qualifications

• Chartered Member or Fellow of the CIPD (or equivalent professional body)
• Significant senior HR experience, including employee relations and complex workplace cases
• Experience advising on workplace wellbeing, absence management, and organisational policy
• Experience working collaboratively with multidisciplinary teams

If you feel that you have the relevant skills and experience, please do apply, and select which panel position you are applying for on the application form.

We welcome applications from everyone and are proud to be an equal opportunities organisation. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

Mental Health Service Manager

If you have lived experience of mental health challenges and the ability to translate your experience into meaningful service improvement, we want to hear from you.

We have an exciting opportunity for a Mental Health Service Manager to play a vital role in providing support in Pathfinder West Sussex.

This is a new and exciting role in which you will be supporting the Lived Experience workstream within the Pathfinder West Sussex Mental Health Support Service.

Position: Mental Health Service Manager (Internal Job Title: Lived Experience Manager)

Location: West Sussex/hybrid (with regular travel around West Sussex)

Salary: £36,729 per annum

Contract: Permanent

Hours: 37 hours per week (Monday – Friday)

Closing Date: 14 October 2026 at 23:59

Please note the role may close sooner than advertised if a suitable candidate is found, so apply early!

About Pathfinder West Sussex

As a Mental Health Service Manager, you will be working for a people-led organisation whose mission and values is to inspire change across Sussex. Pathfinder West Sussex is a partnership of mental health, homelessness and employment support organisations working together to improve people’s wellbeing across the county.

Co-production is at the heart of everything we do. This role will be instrumental in supporting staff and subcontractors to embed co-production principles and continuously enhance the way we deliver services.

Key Responsibilities:

• Provide leadership and expert guidance on co-production across Pathfinder services, including line management of the Lived Experience Lead and partnership working with lived experience colleagues across West Sussex Mind.
• Provide lived experience representation on strategic groups and forums.
• Lead on the collection and analysis of client feedback and outcomes and link with SPFT lived experience groups and the West Sussex LEAG.
• To support the Senior Manager in delivering the strategic direction of the service, ensuring service development and continuous improvement are informed and shaped by lived experience perspectives.

About You

To be successful in the role of Mental Health Service Manager, you will need to have great communication skills and be committed to the values of the organisation. Some of the key skills and experience you will need to bring with you include:

• Lived experience of mental health challenges and a track record of using personal experience to support continuous service improvement.
• Experience of representing for client views or experience as a group facilitator or Peer Mentor.
• Experience of establishing, developing and maintaining effective working relationships with voluntary and statutory partners.
• Knowledge of local agencies that provide services to people experiencing mental health.
• Knowledge of coproduction involvement and engagement best practice.

The role covers the service area of West Sussex and as such we need someone who lives within a commutable distance of the area.

In Return

The organisation is proud to have Gold Accreditation from Investors in People, be a Disability Confident employer, and part of the Mental Health at Work commitment.

You will also receive:

• 5.5% stakeholder pension scheme and life assurance
• Medical cash plan with BHSF
• Access to Learning & Development platform
• Free and confidential employee assistance helpline
• Cycle-to-work scheme
• Free 28-day Network Saver Brighton bus pass (new starters)
• Generous holiday allowance (starting at 27 days and rising to 32 with service)
• Opportunities to participate in wellbeing and fundraising activities throughout the year

Join an equal opportunities employer, committed to equality, equity, inclusion, and diversity. Applications are welcomed from individuals with lived experience. Please let us know if you require any reasonable adjustments if invited to interview.

Please Note: An Enhanced with Adults DBS check will be required for this role.

Lived experience of mental health challenges is an occupational requirement for this role under Schedule 9, Paragraph 1 of the Equality Act 2010. The role requires the postholder to draw upon their personal experience to provide leadership, influence service development, promote co-production, and ensure the voices of people with lived experience are embedded in the design and delivery of services.

You may be interested in this role if you have experience in the following areas Mental Health, Mental Health Advocate, Mental Health Service Manager, Mental Health Service, Mental Health Worker, Mental Health Case Worker, Mental Health Outreach.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Job Title: Community Engagement Officer – North

Duration: Permanent

Hours: 36 hours per week, plus pension and benefits

Salary: £30,300 per annum, plus pension and benefits

Location: Homebased with regular travel across the North

The future of CCT’s outstanding collection of historic churches depends on communities supporting their local CCT church with funds, events, inspiring interpretation, visitor services and preventive conservation. The Local Community Officer will engage and support communities and volunteers to care for 20 historic churches across the North, (Cumbria, Lancashire, Merseyside, Greater Manchester – North, West Yorkshire) ensuring each site achieves agreed standards.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Friday 16th October 2026.

The interviews will take place in York on Wednesday 28th October 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing. If your application is successful and you are invited to interview, you will receive an email asking you to complete a series of activities, these need to be completed at least 2 days before your interview.

All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Operation Manager - Fitness to Practise (2 year fixed term)

The role

We're looking for Operational Managers to work in our Triage, Investigation, and Legal teams. The teams assess and investigate complaints and concerns we receive that might call a registrant's fitness to practise into question.

The Operational Manager will play a leading role in public protection by:

• Working within our statutory powers and making sure the team delivers its work on time and to a high standard, including managing workloads, following guidance and processes, and meeting quality measures
• To provide effective and inclusive management and leadership to a team by supporting their personal development and helping to develop their skills and knowledge

• Making fair, well‑reasoned decisions on operational, casework, people and resource matters.

The person

Applicants must demonstrate their previous experience of managing teams in a fast-paced operational environment and must be able to apply established policies, guidance, and procedures. You need to have excellent analytical skills and be able to produce well written decisions, which are well-reasoned and clearly explain how and why decisions are reached. You must be able to effectively manage and prioritise a varied workload and the ability to manage your own time is essential.

You can find more detail on the tasks you will undertake and the essential skills required for the role in the job description.

Successful candidates will be required to attend face-to-face induction at the start of your role, in our Manchester office. Annual leave will not be permitted during this period, unless in exceptional circumstances and with prior approval. The current office attendance requirement is a minimum of two days per month (subject to change).

We are happy to consider a range of flexible working options. Flexible working requests will be considered in line with the policy.

GMC benefits

You'll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:

• 30 days holiday with the option to buy and sell more
• A generous employer pension contribution of 15%
• Access to a range of learning and development opportunities designed to support your ongoing progression
• Hybrid and flexible working
• Attractive salary that's reviewed annually
• Private medical insurance
• Bike lockers and shower facilities

To find out more please

How to apply

If you are interested in applying for this role, please provide a CV and a supporting statement, which demonstrates your reason for applying and a summary of how you can meet the essential skills listed in the job description, providing examples where possible.

Please note, applications submitted without the above information will be considered incomplete and not shortlisted.

Details on how to complete the application can be found in the attached guidance document.

We will let you know whether you will progress to the next stage of the recruitment process.

We recognise that generative AI tools may assist you in refining your job application. It is essential to use these tools responsibly to ensure your application remains authentic and reflective of your personal experiences, so please ensure you read our AI guidance before submitting your application.

About the GMC

We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.

Equality, Diversity and Inclusion

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent, and free from discrimination. We are committed to the Disability Confident employer scheme and support its principles. However, please note that although we are committed to promoting diversity and inclusion, the Disability Confident interview scheme will not be applied for this role on this occasion.

The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)

About RMC

RMC Charity (RMC) is an established, award winning, regional charity working across the West Midlands to support newcomers and people facing barriers to accessing services, rights and opportunities.

RMC is a growing and ambitious organisation. As we continue to develop our services, partnerships and organisational infrastructure, we are strengthening the support available to our Senior Leadership Team (SLT) and Trustee Board.

We’re also embarking on an exciting new asset development project, which will represent a significant long-term investment in the organisation and its future. The project is expected to be sizeable and complex, involving a range of external parties, professional advisers, stakeholders and partners, and will develop over the next two years and beyond.

The Senior Executive Assistant will play an important role in supporting the SLT through this period, including helping to coordinate meetings, information, actions and communications involving external parties. The postholder will need to bring structure, organisation and follow-through to a lengthy and evolving programme of work, ensuring that key actions, decisions, commitments and deadlines are effectively tracked.

We are looking for an exceptional Senior Executive Assistant who can operate at a senior level, bring structure and discipline to executive and governance activity, and act as a trusted partner to the SLT and the Board.

This is not simply an administrative role. The postholder will be an important part of how RMC ensures that decisions are followed through, commitments are delivered, information flows effectively and governance remains strong.

About the Role:

The Senior Executive Assistant will provide high-level executive, governance and organisational support to the SLT, working particularly closely with the CEO and Executive Director of Services.

The postholder will manage complex diaries and relationships, support the effective operation of the Trustee Board, prepare high-quality information and reports, and ensure that important actions and commitments do not get lost.

The successful candidate will have the confidence to work with senior leaders and managers, trustees and external stakeholders while maintaining the highest levels of discretion and professionalism.

They will also be someone who is prepared to "keep the executives honest" constructively challenging where appropriate, identifying gaps, following up on commitments and helping the SLT to anticipate and manage organisational risks.

Key Responsibilities

1. Trustee Board and Governance

• Coordinate the effective administration and operation of Trustee Board meetings, including scheduling meetings, preparing agendas and papers, circulating documentation and managing follow-up actions
• Attend Trustee Board meetings and produce accurate, concise and timely minutes and records of decisions
• Maintain an effective system for tracking Board decisions and actions and ensure that these are followed through
• Act as an important conduit between the Trustee Board and SLT, ensuring appropriate information flows between governance and executive leadership
• Support the SLT in maintaining an effective overview of governance requirements, deadlines, decisions and actions
• Maintain appropriate governance records and documentation and support the preparation of relevant papers
• Identify gaps, inconsistencies or emerging governance issues and appropriately flag these to the SLT
• Maintain absolute confidentiality in relation to Board discussions and sensitive organisational matters 

2. Executive Support and Diary Management

• Provide high-level diary management and executive support to the CEO and Executive Director of Services
• Proactively manage complex and competing priorities, identifying diary conflicts and resolving them before they become problems
• Help executives prioritise meetings and commitments according to organisational importance and strategic priorities
• Ensure executives are properly prepared for important meetings by coordinating papers, briefings, agendas and relevant information
• Arrange travel, accommodation, meeting logistics and expenses where required
• Manage meeting schedules involving internal teams, trustees, funders, partners, commissioners and other external stakeholders
• Act as an appropriate first point of contact on behalf of the SLT, maintaining positive and professional relationships
• Support the SLT in coordinating the new asset development project, which will involve a significant programme of work over the next two years and require engagement with a range of external parties
• Coordinate meetings and communications with external professionals, partners, funders, and other parties involved in the asset project
• Maintain an overview of key milestones, deadlines, and dependencies associated with the project and ensure that the relevant members of the SLT are appropriately briefed
• Ensure important commitments, deadlines and follow-up actions are tracked and completed as well as anticipate the needs of the Executives and proactively identify issues before they arise

3. Executive Information and Reporting

• Draft, edit and coordinate reports, briefing papers, presentations and other executive-level documentation
• Compile information from across the organisation and turn it into clear, concise and useful briefings, identifying areas requiring further consideration and raise these appropriately
• Prepare agendas and supporting information for SLT, Senior Management Team (SMT) and other senior meetings
• Attend relevant meetings and produce precise, action-focused minutes and records
• Support the preparation of information for strategy sessions, appraisals and organisational reviews
• Ensure that information presented to senior leaders is accurate, appropriately sourced and clearly communicated

4. Leadership Accountability and Organisational Follow-Through

A key part of this role will be ensuring that decisions and commitments made by the SLT translate into action.

The postholder will;

• Maintain oversight of key leadership and senior management commitments and actions
• Track commitments made to staff, service users, trustees, partners and other stakeholders
• Prompt senior leaders and managers where actions or deadlines are approaching or have not been completed
• Identify gaps between agreed decisions and implementation
• Constructively challenge where commitments appear to be at risk of being missed
• Help the SLT maintain visibility of emerging organisational risks, issues and dependencies
• Support the SLT to maintain oversight of the asset development project, ensuring that key actions, deadlines and dependencies are captured and followed through
• Help coordinate the flow of information between the SLT and the range of external parties involved in the asset project, ensuring that requests, actions and decisions are appropriately followed up
• Help the SLT maintain visibility of emerging organisational and project risks, issues and dependencies
• Escalate concerns appropriately and proportionately
• Support a culture of accountability, transparency and delivery

This will require judgement and courage. The successful candidate must be comfortable respectfully challenging senior colleagues when something does not look right, while maintaining trust and confidentiality.

5. Relationships and Communication

• Communicate confidently and professionally with people at all levels of the organisation
• Contribute to the existing environment where colleagues feel able to share concerns, provide candid information and challenge decisions appropriately
• Handle sensitive conversations with empathy, discretion and objectivity
• Represent the SLT professionally when communicating with internal and external stakeholders
• Maintain appropriate boundaries and confidentiality at all time

Person Specification:

Essential Criteria:

Executive support and organisation

• Minimum 5 years’ experience of providing high-level executive, senior administrative or governance support
• Excellent organisational and time-management skills
• Ability to manage multiple competing priorities and complex schedules
• Exceptional attention to detail and ability to work accurately under pressure
• Experience preparing professional reports, briefings, minutes and correspondence
• Strong written and verbal communication skills 

Governance

• Understanding of effective governance and the relationship between trustees and senior leadership
• Experience supporting Boards, committees or senior-level meetings
• Ability to understand complex information and identify actions, risks and gaps
• Strong understanding of confidentiality and appropriate information handling

Technology

• Strong proficiency in Microsoft 365, particularly Outlook, Word, Excel, PowerPoint and Teams
• Confidence using CRM systems, digital collaboration platforms and online meeting tools
• Ability to use technology to improve organisation, information management and workflow

Judgement and Discretion

• Demonstrable ability to handle highly confidential and sensitive information
• Excellent professional judgement and understanding of when information should be shared, withheld or escalated
• Ability to remain calm, balanced and objective in difficult or sensitive situations

Suitable Candidate Leadership Profile

We are particularly interested in people who demonstrate the following qualities:

• High Courage - You will need the confidence to ask difficult questions, challenge assumptions and respectfully tell senior colleagues when something needs attention
• Deep Empathy - You will understand that leadership decisions affect real people. You will listen carefully, understand different perspectives and approach sensitive situations with humanity
• Sharp Objectivity - You will be able to separate facts from assumptions, remain impartial and provide senior leaders with an honest and clear view of an issue – even when that view may be uncomfortable
• Strategic Thinking - You will understand the bigger picture. You will not simply manage diaries and actions; you will understand why they matter, how they connect to RMC's priorities and where a missed action or emerging issue could create wider organisational risk

What Success Looks Like

Within this role, success will mean:

• The CEO and Executive Director of Services are well organised, properly briefed and able to focus on strategic priorities
• Trustee Board meetings are well planned, professional and supported by accurate information and records
• Board and SLT decisions are translated into clear actions and followed through
• Important commitments do not get lost
• Risks, gaps and emerging issues are identified early and appropriately escalated
• Information provided to senior leaders is accurate, concise and useful
• Internal and external relationships are handled professionally and with discretion
• The SLT has a trusted partner who can provide challenge as well as support
• RMC's governance and executive functions operate with greater consistency, discipline and accountability

The Person We Are Looking For

We are looking for someone who is more than an administrator.

You will be highly organised, but also intellectually curious. You will be discreet, but not passive. You will be supportive of senior leaders, but willing to challenge them. You will be empathetic, but able to remain objective. You will be comfortable dealing with detail while keeping sight of the wider strategic picture.

Above all, you will be someone the SLT and Trustee Board can trust completely, someone who will see what needs to be done, make sure it happens, and have the courage to speak up when it doesn't.

Flexibility 

In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. This could include data, administrative and/or project support to other cross-organisational departments. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Closing Date:  Thursday 1^st October 2026

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Please note that RMC is not a sponsoring organisation. If your visa requires an extension within the next 12 months with the support of employer sponsorship, the RMC Charity is unable to provide assistance with this.

FINANCE MANAGER

Keswick Ministries exists to refresh the church with joy in Christ Jesus. Through the historic Keswick Convention, year-round events, training and resources, it inspires and equips Christians to hear God's Word, become more like Christ and serve God's mission in the world. Each summer, the Convention welcomes over 12,000 people to the Lake District, bringing together Christians from across denominations and generations around faithful Bible teaching and worship. 

We're looking for a skilled and proactive Finance Manager to join the team in Keswick. Reporting to the Director of Finance and managing the Finance Assistant, you'll lead the day-to-day finance function, provide high-quality financial reporting and analysis, and help ensure the ministry's resources are stewarded effectively for maximum Kingdom impact. You'll also play a key role in developing financial systems and supporting the transition from Sage to Xero.

In this role, you'll have the opportunity to:

• Lead and develop the finance function, ensuring robust financial controls, accurate records and efficient processes across the organisation. 
• Produce management accounts, budgets, forecasts and financial analysis that support effective decision-making by senior leaders and trustees. 
• Work closely with colleagues across the ministry, providing financial guidance and helping non-finance managers understand and use financial information confidently. 
• Support the ongoing development of finance systems, including the migration from Sage to Xero and the integration of financial and supporter data through Beacon CRM. 
• Play an important role in stewarding the resources of a ministry that has been serving and strengthening the church for over 150 years. 

This is a fantastic opportunity to combine professional finance expertise with meaningful Christian ministry. You'll join a warm, committed team based in one of the UK's most beautiful locations and contribute to an organisation that impacts thousands of Christians every year through events, teaching and resources.
 

Benefits:

• 8% employer pension contribution, with Salary Sacrifice option
• 21 days annual leave plus bank/public holidays, plus office closed for four days between Christmas and New Year, in recognition of the additional hours worked during Convention
• Relocation allowance offered
• Beautiful Lake District location with a supportive and collaborative team culture
   

For further details please see the candidate pack.
 

For an informal chat to ask any questions, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Please apply through the Charisma Charity Recruitment website with your CV and supporting statement.
 

Key dates:

• Closing date: Thursday 8th October
• Charisma vetting interviews will be completed on a rolling basis and must be completed by: Monday 12th October
• Interviews in person with Keswick Ministries: Thursday 22nd October
   

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law. 
 

*Due to the nature of the work, there is a genuine occupational requirement that the post holder is a practising Christian in accordance with the Equality Act 2010, Part 1, Schedule 9. Employees are required to agree to Keswick Ministries' statement of beliefs and values.

About the role:

As a Project Worker at our Stacey Street service in Islington, you’ll support adults who have experienced homelessness or rough sleeping to rebuild stability and move towards independent living. This is a hands-on role in a busy hostel environment where no two days are the same.

You’ll work directly with residents who may be navigating challenges linked to mental health, substance use, trauma or contact with the criminal justice system. Through strengths-based support planning and clear risk management, you’ll help individuals identify goals, overcome barriers and take practical steps forward. From supporting someone to engage with treatment, to sustaining a tenancy or accessing training and employment, your work will focus on realistic, sustainable progress.

Day to day, you’ll build trusted relationships whilst maintaining professional boundaries. You’ll collaborate with internal teams and external partners to coordinate the right support at the right time, ensuring residents are prepared for successful move-on. You’ll keep accurate records, respond calmly in challenging situations and contribute to a psychologically informed environment where people feel respected and motivated to change.

This role is about creating momentum. By helping residents move from crisis towards stability, you’ll play a key part in freeing up hostel spaces for others in urgent need and strengthening SHP’s mission to end homelessness for good. If you’re resilient, person-centred and motivated by seeing people take meaningful steps forward, this is your opportunity to make a tangible impact every day.

About you:

• A non-judgemental approach to working with multi-disadvantaged clients and to promote a strengths-based approach.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
• Experience helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 27th September at midnight

Interview date: Tuesday 6th October at our Stacey Street service in Islington

Please note there will be a second stage interview in Islington for suitable candidates

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Closing Date: 27 September 2026

Save the Children UK has an exciting opportunity for a proactive and organised individual with experience supporting HR, talent, learning and development, or people-focused teams to join us as our Talent Enablement Coordinator.

In this role, you will support a wide range of learning, development, wellbeing and talent initiatives that help our colleagues grow, thrive and deliver lasting impact for children.

NOTE: This role is a 12-month fixed term contract.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Talent Enablement Coordinator, you will provide high-quality coordination, administration and project support across our Talent Enablement Team. Supporting learning and development, wellbeing and wider people / Human Resources (HR) initiatives, you will help ensure colleagues have a positive and seamless experience when accessing our systems and services.

This is an excellent opportunity for someone developing their HR, Talent or Learning & Development career who enjoys variety, brings fresh ideas, and thrives in a busy environment where no two days are the same.

In this role, you will:

• Coordinate learning and development activities, including inductions, workshops, coaching and mentoring programmes.
• Provide excellent administrative support across learning, wellbeing and talent initiatives, ensuring a positive colleague experience.
• Maintain accurate records, systems and data, producing reports and insights to support decision-making.
• Manage queries, shared inboxes, invoices and operational processes efficiently and professionally.
• Contribute ideas and support continuous improvements to processes, systems and ways of working.

About you

To be successful, it is important that you have:

• Some experience working in a HR, People, Talent, Learning & Development, or similar administrative/coordinator role.
• Strong organisational skills and the ability to manage multiple tasks and priorities simultaneously.
• Excellent attention to detail and confidence working with data, records and digital systems.
• A proactive and adaptable approach, with enthusiasm for learning new skills and bringing fresh ideas.
• Strong communication and customer service skills, with the ability to build effective working relationships with a range of stakeholders.
• Confidence using Microsoft Office applications, particularly Excel, and other digital systems.
• Commitment to Save the Children's vision, mission and values.

What we offer you 

We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. 

Some of the benefits you can expect include: 

• Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. 
• Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
• Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
• Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back. 
• Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions. 
• Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
• Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. 

We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families.

We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world. 

About the role

• 3 days (24 hours) per week (flexible working encouraged, hours spread across several days per week preferred)
• Hybrid working across our Kensington main office and somehome working. The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the service which could change over time.
• Salary range from £28k to £31k (FTE) depending on experience, with the expectation that all desirable and essential attributes within the job description should be in evidence to achieve the top of this range (see job pack on our website)
• Competitive benefits including 27 days holiday (FTE), enhanced pension scheme, health cashback scheme, access to employee support programme incl. GP appointments

Do you want to help lift some of the most vulnerable in our communities out of poverty? Do you want work with a small, compassionate, dynamic charity, and help change lives? If so, we would love to talk to you.

This is a crucial role to support our Advice Services team. They are the gatekeepers of our work, being the first point of contact for our clients, most of whom will be struggling and may be both emotionally and physically vulnerable. You may be the first person many of our clients will have spoken to about their issues and being able to put them at ease in a professional, yet warm and friendly manner is incredibly important. You will get to make the first impression of Crosslight and help build trust and engagement from the very start.

The role is varied but will involve handling new client enquiries in person and on the phone, understanding their situations, assessing their needs, booking and coordinating appointments, providing information, and acting as an advocate for the work we do.

About Crosslight

Crosslight works to lift people out of poverty and help them build a better future. We long for our communities to flourish and for no one to be left behind, and our vision for our staff and volunteers is more than just a job, it is an opportunity to make a difference. 

Crosslight was born out of the ministry of the local church and retains a strong Christian ethos which informs and underpins the values by which we operate. Our calling is to work in partnership with local churches and community organisations to serve anyone in need, irrespective of their race, gender, religion, sexuality or any other characteristics. Together with our partners, we strive to effect lasting change and increase the capacity of our clients to realise their full potential.

We are of our community and for our community – we are ‘all together’, and we would love for you to join us.

“Working for Crosslight has been life changing for me. I love the people that I work with and the supportive environment that has been created – everyone really looks out for each other. Crosslight really cares about their clients and treats everyone as an individual. It is hugely rewarding.” Sarah, staff member

Visit our website for details of how to apply.