Upload your CV
Save time when you spot your dream job. Upload your CV with ease.
Save time when you spot your dream job. Upload your CV with ease.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £45,855 - £52,988
Location: Hybrid between home and our exhibition locations in London (Your attendance in the office will vary flexibly between 1-2 days per month, depending on business need. We cannot offer fixed days at home. You are responsible for your own commuting costs).
Contract: Permanent, Full time.
Hours: 35 hours per week
Reporting to: CEO
Direct reports: Finance & Operations Manager
Role summary
As Head of Operations, you will play a pivotal role in ensuring the Ben Kinsella Trust has the strong operational foundations needed to maximise its impact and support continued growth. Reporting to the CEO and as a member of the Senior Leadership Team, you will provide strategic leadership across the charity's operations, governance, finance, HR and IT, ensuring the organisation operates efficiently, remains compliant and has the systems and infrastructure required to deliver its mission.
You will lead the development and continuous improvement of organisational systems, policies and processes, driving operational excellence and enabling colleagues to focus on delivering high-quality programmes, campaigns and services. Working closely with the CEO, Finance Manager, trustees and external partners, you will oversee governance, risk management, financial planning, people and culture, and digital infrastructure; ensuring the charity is well-managed, resilient and equipped for future growth.
We're looking for a proactive, organised and collaborative leader who enjoys improving how organisations work and can balance strategic thinking with practical delivery. Your leadership will help ensure the Ben Kinsella Trust remains a well-governed, financially sustainable and high-performing organisation, enabling us to honour Ben's legacy and prevent knife crime through education and campaigning.
Key Responsibilities
Operations
Governance
Finance
HR & IT
How to apply
Please upload a CV and Cover Letter (no more than 2 sides of A4).
When you’re ready to apply, please use the ‘Apply’ button; we’re not able to accept emailed CVs or supporting statements.
For a chat about the role before applying, please call the charity and ask for Patrick.
We are accepting applications and interviewing on a rolling basis. We reserve the right to close the vacancy earlier than advertised.
Applications close: Monday 3rd August @ 9:30am.
For Recruiters:
This role is not currently open to recruitment agencies. We work with a small number of trusted recruitment partners where agency support is required and will contact these suppliers directly if appropriate. We kindly ask that agencies do not contact us regarding this vacancy.
The Ben Kinsella Trust prevents knife crime through education and campaigning


The client requests no contact from agencies or media sales.
The Academy of Medical Sciences is seeking a Finance Officer to be responsible for ensuring that all transactions are accurately recorded on a timely basis for the Charity and its trading subsidiary, using the Academy’s finance system, and related databases.
As Finance Officer, you will provide accurate and timely information to enquiries from a range of stakeholders, including - but not restricted to - staff, fellows and external suppliers.
The responsibilities of the post include:
Accounting on Finance System:
Purchase ledger:
Sales ledger:
Cash management:
Management accounts and year end:
Other:
Requirements
Skills and abilities:
Competencies:
Benefits
We provide our staff with a comprehensive benefits package outlined as follows:
For more information and to apply, please visit our careers page via the apply button.
Closing date: Sunday, 26 July 2026.
Interview date: w/c 27 July 2026.
Please note that we may close this vacancy earlier than the stated deadline if we receive a high volume of suitable applications. We therefore encourage you to submit your application at the earliest opportunity.
We request no contact from recruitment agencies regarding this post. We do not accept speculative CVs from recruitment agencies.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work for an organisation that nurtures and encourages talented employees?
Do you enjoy both the task-focused and strategic elements of charity finance?
Do you want to work for an organisation with a mission to change the trajectories of children’s lives?
TLG’s Finance Manager role could be the role for you!
Title: Finance Manager
Location: Hybrid – TLG’s National Support Centre, West Yorkshire (minimum 40% office-based including Tuesdays)
Salary: £37,066 - £40,090 (FTE)
Hours: Flexible, 30 – 37.5 hours per week (0.8 – 1.0 FTE)
Reporting To: Director of Finance
Contract: Permanent
About TLG
Transforming Lives for Good (TLG) is a Christian children’s wellbeing charity rooted in the conviction that the local church is central to God’s mission of restoration and hope for children and families. Today, through our existing programmes of Early Intervention and Make Lunch, over 220 churches are partnering with TLG, supporting 4,699 children each year, with 1,059 children and family members connecting into the wider support of the church as a place of belonging, care and hope.
About the Role
As we journey towards our vision to bring fullness of life for every child, no matter what struggles they face, we’re looking for a passionate, motivated and mission-driven individual to join our team as Finance Manager.
The Finance Manager will play a central role in shaping the financial strength and future growth of the charity. As the operational lead for day-to-day finance, you’ll ensure robust financial controls, deliver accurate and timely reporting, and provide clear, strategic insight that empowers leaders across the organisation. Working closely with the Director of Finance, you will be a key voice in safeguarding financial health and driving forward our mission.
As someone who has completed or nearly completed their Accountancy qualification, you will be given responsibility in an environment centred on growth. The Finance Manager will lead a high-performing finance function, bringing expertise across budgeting, forecasting, financial planning, and analysis. You will oversee and continually improve financial systems and processes, ensuring they are efficient, compliant, and fit for a growing organisation with ambitious goals. As you take on this impactful role, we will support and develop you as a leader with sector-leading internal and external training.
Some of the role responsibilities include elements of:
Whilst the responsibilities and feel of the role will be familiar to someone with a career in charity finance, the close work with TLG’s commercial subsidiaries, the opportunity to speak strategically in the future of the charity, the focus on career development and the environment of grace and faith encompassing TLG make this role an attractive proposition for anyone who wants to make a difference for Jesus within the finance sector.
About You
You will be a fully or nearly Qualified Accountant who wants to grow in a finance career with an organisation committed to seeing you flourish. You can work well within a high‑performing finance function, bringing strong charity finance experience, excellent technical skills, and the ability to communicate clearly across the organisation, including with department heads throughout the team. You’ll balance strategic oversight with hands‑on delivery of management accounts, budgeting and reporting. Alongside this, you’ll bring an active Christian faith, playing a full part in the spiritual life of the organisation and working sensitively with people of all backgrounds.
Next Steps
For more information about TLG, the role and the person specification, please see the attached Job Pack.
To apply for the position, please click 'How to apply' send a CV and completed Candidate Bio Details Form to Christian Jobs.
If you have any questions, please do not hesitate to contact Joe at Christian Jobs.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have an exciting opportunity for a Deputy Manager to join our team in Exeter.
The Deputy Manager will work as part of a team that provide holistic recovery-focused support to clients with mental health across Exeter & East Devon Mental Health Services.
They will work closely with and deputise for the Service Manager to ensure the effective delivery of quality housing and support services within Exeter & East Devon Mental Health Services and will be responsible for the day-to-day operational delivery. They will provide effective line management for delegated front-line staff of the services, to include recruitment, induction, supervision, appraisal and performance management.
What you will be doing:
On-call is on a rolling rota with you being on-call once every 10-14 days.Weekday on-calls are from 2000-0800 and weekend and public holiday on-calls are 0800-0800.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Ataxia UK
Ataxia’ is an umbrella term for a group of progressive, neurological conditions which involve problems with co-ordination, balance and speech caused by disruption of the messages sent from our brains to our muscles.
Ataxia UK funds research into cures and treatments for ataxia, including stem cell and gene therapy. By collaborating with ataxia researchers across the globe, and pharmaceutical and research organisations, we’re confident that cures can one day be found. Until then, we work towards getting better treatments for people with ataxia and providing information and support to everyone affected. Improving their quality of life and helping to slow the progression of the disease.
About the Role
As our Financial Controller, you'll lead the day-to-day financial operations of the charity, ensuring robust financial controls, accurate reporting and efficient processes that support our mission. You'll oversee month-end reporting, budgeting, forecasting and financial analysis, providing clear insights to inform decision-making across the organisation. Working closely with colleagues throughout the charity, you'll manage grant and restricted fund reporting, support annual planning, drive continuous improvement in financial systems and processes, and lead a small finance team. You'll also play a key role in ensuring compliance with charity accounting standards, governance requirements and best practice.
About you
We're looking for a qualified accountant (ACA, ACCA, CIMA ,CIPFA or similar) with at least five years' post-qualification experience and a proven track record in senior finance or audit roles. You'll be confident leading finance operations, managing staff, and turning complex financial information into clear, actionable insights.
You'll bring experience of charity finance, including grant management, restricted and unrestricted funds, and Charity SORP, alongside strong skills in Xero and Excel. Experience with Fathom and Raiser's Edge (or similar CRM/database systems) would be an advantage.
Just as importantly, you'll be passionate about making a difference for people affected by ataxia. You'll understand the barriers faced by disabled people, approach our members with empathy and respect, and share our commitment to equality, inclusion and ethical medical research.
This is an opportunity for a skilled finance professional to use their expertise to help drive our mission and make a meaningful impact.
Benefits of working for us.
Please see full Job Description for further details including Person Specifications. Your covering letter will be used to assess you against the person specification for this role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Carers UK is the leading national charity for unpaid carers. The Finance Manager is responsible for the management of the financial accounting functions of the organisation, for the preparation of statutory accounts, regular management reports, the preparation of all tax returns, supporting budget holders and assisting them fulfil their responsibilities, and for compliance with statutory requirements including compliance with tax laws and regulations.
About the role
The Finance Manager will work closely with colleagues across the organisation, including the nation offices, supporting and advising, building excellence in standards within the finance office and injecting innovative solutions to the organisation’s financial strategy.
About you
We are looking for a proactive and visible finance professional who is able to engage and build relationships across the organisation as a pivotal member within a values led high performing organisation. You will be a qualified accountant with proven track record of financial management awareness and a solid understanding of charity audits and statutory accounts preparation. You will have the ability to work with staff across the organisation in supporting good financial governance and oversight of financial operational matters. You will have the ability to analyse financial information and present this in a suitable format for the audience. You will have good ability to meet deadlines, be IT literate with an emphasis on financial systems, spreadsheets, Quickbooks and Excel. You will be highly organised with excellent attention to detail and be able to work with minimum supervision.
The role will involve the management of the day-to-day financial activities, VAT, gift aid, payroll and the monthly, quarterly and annual reconciliations and statutory accounts preparation. The job holder will work closely with the Chief Operating Officer, Finance Officer and volunteers within the team. There will be a requirement to work closely with the income generating staff, budget holders, auditors, banks and credit card providers on a regular basis. The Finance Manager will be responsible for managing the Finance Officer and Finance volunteer.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
At Carers UK, we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.
The closing date for applications is Friday 24 July 2026, 5pm.
Carers UK anonymises all applications prior to shortlisting.
Carers UK are actively interviewing as we receive applications.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK may carry out online and social media checks before a formal offer is made.
The client requests no contact from agencies or media sales.
Saferworld is seeking to recruit a Project Coordinator. The Project Coordinator will support effective and efficient project and grant coordination with Saferworld staff and partners, supporting the achievement of programmatic and organisational goals, with a strong focus on Afghanistan within the Asia and MENA region. The role will focus on day-to-day relationship building and support to civil society partner organisations in difficult contexts, and is expected to require high levels of adaptability, flexibility and support to locally led approaches in the programme. The role will also have a strong focus on managing timelines, ensuring compliance with rules and regulations, and ensuring management and tracking of all supporting documentation.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Passionate about democracy, education and young people?
Young Citizens is a national citizenship education charity with nearly 40 years' experience inspiring active citizenship among children and young people.
As curriculum and policy change accelerates, including Votes for 16 reshaping how young people engage in civic life – we're focused on ensuring active citizenship sits at the heart of how the next generation is prepared to participate in and protect a thriving democracy.
About the role
We're looking for an ambitious, delivery-focused Network Delivery Manager to lead our national network of schools and drive the high-quality programmes that power our work. This is more than a delivery role — it's your opportunity to lead network growth and programme delivery for a growing national charity. You'll shape how we engage and retain schools, lead and develop a team of Programme Leaders, and broaden your expertise across network management, programme delivery, and organisational growth.
Working closely with the Senior Education Manager, the Education and Impact Manager and colleagues across the organisation, you'll grow participation across our school network, build strong and trusted relationships with schools, teachers and partners, ensure our flagship programmes run brilliantly, and create the engagement that enables more children and young people to become active citizens.
If you have a track record of leading delivery, building senior stakeholder relationships, managing teams and turning ambition into sustained engagement and growth, we'd love to hear from you.
This is a rare opportunity to take ownership of a critical organisational function, broaden your leadership and delivery portfolio, and play a leading role in the growth of an ambitious national charity.
We're looking for someone who brings:
Drive that delivers quality results
Comfort with intensive and high-volume delivery of network, programme and/or relationships
Enthusiasm for problem-solving, in a team and proactively in your role
An ability to learn fast and self-teach, from databases to how we communicate internally
A desire to develop your skills as a well-rounded member of a social impact organisation
Why Join Us?
This is a high-impact role with real scope to shape how Young Citizens grows, engages and retains its national network of schools, and how we deliver programmes that reach thousands of young people. You will work closely with senior leadership, take ownership of a key organisational function, lead and develop a team of Programme Leaders, and directly contribute to scaling our impact over the coming years.
You will join a purpose-led, ambitious and collaborative team committed to strengthening democracy by equipping young people with the skills, knowledge and confidence to participate actively in society.
We are a growing, agile organisation with a strong focus on learning and development. We invest in our people and provide real opportunities to build expertise, take ownership and grow alongside the organisation as we scale over the next three years.
We combine a results-driven culture with flexibility in how we work. Our benefits include 28+ days of annual leave (plus 8 bank holidays), volunteering days, office closure over the Christmas period, full pension contributions on the first 8%, and enhanced leave packages.
As a relatively small yet national team, you will have the opportunity to work across the organisation and closely with senior leadership, influencing how we improve our programmes, and see the direct impact of your work on our mission.
If you're looking for a role where you can develop your career, take on real responsibility, and help strengthen democracy through education, we'd love to hear from you.
Download the full recruitment pack for more information about the role, progression with Young Citizens and how to apply.
A Few Useful Notes When Applying
If you are excited by the opportunity to build a thriving network of schools that helps more young people become active citizens, we would love to hear from you. Please submit your CV and a cover letter addressing the application questions in the full job pack, which also contains further details on the application process.
Additional Information
Applicants must have the right to work in the UK.
Offers of employment are subject to satisfactory references and a DBS check.
We welcome applications from candidates from all backgrounds and are committed to creating an inclusive workplace.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Young Citizens is a citizenship education charity that informs, equips and inspires children and young people across the UK to be active citizens.


The client requests no contact from agencies or media sales.
Our next Finance Manager will take a lead role in all aspects of bookkeeping, accounting, reporting and payroll for a busy ~£1.8M turnover charity with over 50 staff. The role is based in Willesden, NW10 with some hybrid working after probation.
To apply, Click 'Apply Now' and download the Application Form and Job Pack and follow the instructions. We do not accept CVs.
Job Description
Book-keeping:
·Overseeing a system using hard-copy files and Quickbooks Online
·Maintaining and reconciling bank accounts and credit cards
·Raising purchase orders
·Raising invoices and processing income
·Aged debtor management
·Apportioning overheads and central costs to projects
·Managing restricted funds
·Making payments online and occasional bank deposits
Payroll and staffing:
·Maintaining a system recording all aspects of staffing that impact payroll of a team around 50 people, including
·Collaborating with an external payroll provider to ensure they have accurate and timely information
·Pension plan maintenance
·Health plan maintenance
·Making monthly salary payments
·HMRC payments
·Responding to ad-hoc queries around pay and benefits
Reporting:
·Monthly management accounts for Executive Director
·Bi-monthly reports for Trustee Board
Budgeting:
·With Executive Director preparing a draft annual budget for presentation to and consideration by Trustee Board
·Presenting the agreed budget to Senior Staff, encouraging transparency and ownership for the financial performance of their areas of work
·Supporting with or leading on budget creation for funding bids
·Monitoring performance against budget closely, and liaising with senior staff when necessary
·With Office Manager supporting the process of tight budget control over expenditure such as utilities, building maintenance and training
Audit:
·Completing pre-audit checklist and information submission
·Ensuring online systems are up to date and ready for external auditor review
·Hosting Auditor in office and answering queries
Other:
·Contributing to strategy and business planning, ensuring that the financial position of the charity is considered and prioritised when planning for change
·Supporting the Company Secretary with Companies House and Charity Commission filings and reporting
·Supporting colleagues with the delivery of services in the building and activity participants in any way required
·We are proud to be a point of contact for people with a range of needs locally, so all staff contribute to answering phones, responding to queries and meeting visitors
·Any other tasks and duties as reasonably required in the role
Applicants must complete our application form and a supporting statements. CVs will not be used for shortlisting purposes.
We are looking for someone to help power frontline freshwater conservation. As Programme Administrator for the Central Area Regional Programme, you’ll keep the people, projects and partnerships moving — turning plans into action and action into lasting change for rivers, wetlands and wildlife.
Working with managers, project teams and partners, you’ll provide the essential coordination that keeps a busy conservation programme organised, responsive and on track.
You’ll help drive the programme by:
We need someone who brings:
You don't need to have a conservation background, but an interest in supporting work that helps protect and restore freshwater habitats would be a real advantage.
Freshwater is our passion. Together, we can make a difference for wildlife.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Woodlands Church Family has grown from one small church plant to over 2,000 people across eight sites, but we remain one church sharing one vision:
To see Bristol transformed by the love and power of God.
We have an exciting opportunity and are looking to appoint a Finance Manager to join our WCF Finance Team.
About the role
You will be working with our WCF Finance Committee to provide high-quality financial information and support to the senior leadership team, trustees and finance committee of Woodlands Church Family.
This role also manages the day-to-day record keeping and financial management of the charity, produces accurate and timely reports and oversees the key financial processes and controls of the charity.
Candidates should be highly motivated, enthusiastic, able to take initiative, work well in a team and be sympathic to our goal to see the church community grow in their faith and reach the city for Jesus.
What you'll be working on:
1. Management reporting
2. Budget and Reconciliation of income and expenses for Conferences, Weekends Away and other events
3. Controls and Procedures
4. Restricted Funds
5. Audit and Year End
6. Payroll
7. Giving and Gift Aid
8. Investments
9. Budgets
10. Line management of Finance Administrator
11. Governance support
Full Job Description available to view in the application resources below.
Terms
The post is subject to satisfactory references.
We have a legal responsibility to ensure that all our employees have the legal right to live and work in the UK. Therefore, please only apply if you are eligible to work in the UK as we will have to verify this before you can start work.
Reporting and Line management
Accountable to the WCF Finance Committee and line managed by a member of that committee
Benefits
In-house training and support of personal and professional development
Cycle to Work Scheme
Holiday Buy Back Scheme (up to one week's additional leave per year, pro rata)
Closing date: Thursday 6 August 2026.
Please note that we may close this vacancy earlier than the stated deadline if we receive a high volume of suitable applications. We therefore encourage you to submit your application at the earliest opportunity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Royal Albert Hall
Financial Planning and Analysis Manager
Permanent, Hybrid
£61,250- £70,000
Trace are delighted to be partnering with The Royal Albert Hall to help them find an experienced and commercially minded Financial Planning and Analysis Manager to join their Finance team.
The Financial Planning and Analysis Manager leads the Hall's financial planning, budgeting, forecasting and management reporting functions. Working closely with senior leaders across the organisation, you'll turn financial data into meaningful insight, helping shape strategic decisions and supporting the Hall's long-term success.
Key Responsibilities:
Key Skills & Qualifications
This is an exciting opportunity for an ambitious finance professional looking to further their career in a unique organisation at one of the world's most iconic venues.
To see the job description for more detailed information about this role, please visit the RAH website and apply via LinkedIn. Any further questions should be directed to Ellie Prideaux at Trace Recruitment.
The closing date for all applications is 11:59 pm on Sunday 19th July.
Applicants must be available for a first interview on the week commencing 20 July 2026
The Royal Albert Hall is committed to creating a diverse and inclusive environment in which everyone can thrive. We encourage candidates from all cultures and backgrounds to apply.
Norfolk Wildlife Trust are seeking a Management Accountant to join our Finance Team.
Management Accountant
Contract type: Permanent
Working hours: Full time, 35 hours per week
Salary: £34,877 per annum
Location: Norfolk Wildlife Trust, Bewick House 22 Thorpe Road, Norwich, Norfolk, NR1 1RY
About Us
Norfolk Wildlife Trust is the county’s largest environmental charity, committed to the protection and enhancement of Norfolk’s wildlife and wild places.
Norfolk Wildlife Trust is a registered charity and the oldest Wildlife Trust in the country. Established in 1926, we now manage over 60 nature reserves and other protected sites in Norfolk including ten kilometres of coastline, nine Norfolk broads, nine National Nature Reserves and five ancient woodlands.
About You and the Role
We are offering the opportunity to join our Finance team, working with the operational and strategic leadership of the Trust from development of budget to delivering results, providing financial insight which supports decision making and drives financial performance.
The successful candidate will be a fully qualified accountant with a curious mindset and extensive experience in the production of management information, budgets and forecasts. They will have the ability to build strong working relationships across the organisation and to effectively communicate financial concepts to colleagues outside of the Finance team, establishing themselves as a key point of contact in providing valuable financial insight.
Your main duties will include;
In return, we offer a competitive benefits package.
Closing date: 5pm, Monday 20 July 2026
Interviews are likely to be in two stages and be w/c 3rd August.
Interested?
If you would like to find out more, please click the Apply button. You will be directed to our website to complete your application for this position.
We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We welcome people of all backgrounds and levels of experience with nature, and continually strive to improve our culture and practices. We are committed to creating a movement that recognises and truly values individual differences and identities. Please let us know if you require any adjustment processes to make our recruitment process more accessible.
No agencies please.
Put your experience across a range of financial operations to good use in our friendly, flexible team.
This is a Senior Management Team and financial leadership role but, due to our size, also includes responsibility for management accounts and hands-on bookkeeping. You will work across the business and the charity, improving systems and controls, and making sure that day to day finance work is accurate, timely and properly managed. You will also support colleagues to understand financial processes and decision-making.
The role is offered full time, but we are open to considering a part-time appointment with adjusted responsibilties,
We are faith-based community dedicated to Quaker values of peace, equality, simplicity and truth
The client requests no contact from agencies or media sales.
Join our growing team in a varied role supporting reporting, onboarding, quality assurance and service development, helping us deliver an exceptional experience tothe UK's leading charities.
The Opportunity
At Social AF, we’re proud to be one of the UK’s leading social media moderation agencies for the third sector. Working with some of the biggest household names, we support regional, national and international charities to create safe, vibrant, and engaging online communities that protect their brand reputations and empower their supporters.
From community management to supporter experience, we’ve helped our charity partners raise over £40 million. As our reputation and client base continue to grow, we’re seeking a Social Media Operations Officer to support the day-to-day delivery and ongoing development of our Social Media Moderation service.
Role overview
This role will play a vital part in ensuring our charity partners receive a high-quality, insight-led service while providing additional support to our team of moderators and Team Leaders.
The successful candidate will work closely with the Social Media Moderation Manager and wider leadership team to support operational delivery, reporting, onboarding, quality assurance, and administrative processes across our portfolio of charity accounts.
The role would suit an organised, proactive individual with strong attention to detail, excellent written communication skills, and a genuine passion for supporting charities and online communities.
Key Responsibilities
Reporting and insights
Produce weekly, fortnightly, monthly, and campaign reports for charity partners.
Collect and analyse moderation data across accounts, including response rates, hidden content, escalations and key themes.
Gather standout comments, community feedback and examples of positive engagement for inclusion within reports.
Support the development of benchmarking documents and trend analysis across accounts.
Prepare meeting notes and action logs following account meetings.
Moderator support
Assist with onboarding new moderators, including arranging inductions and sharing key documentation.
Support the creation and maintenance of moderator handbooks and guidance documents.
Identify recurring learning themes and help coordinate quality assurance and development activity.
Work alongside Team Leaders to ensure they - and moderators - have the information and resources needed to deliver excellent moderation.
Account administration
Support the onboarding of new charity partners, including helping to create and maintain moderation packs.
Keep account guidance documents, FAQs, escalation processes, and key contact information up to date.
Assist with meeting preparation, minute-taking and action tracking.
Ownership of rota administration and maintain awareness of moderator availability.
Coordinate internal documentation and process improvements.
Service development
Contribute ideas to improve the efficiency and effectiveness of the Social Media Moderation service.
Support the creation of internal resources, templates and standard operating procedures.
Assist with projects aimed at enhancing moderator wellbeing, training, and development.
Shadow account management activities with opportunities for future progression within the agency.
Progression opportunities
The role offers opportunities to develop skills in account management, client relationships, moderation strategy, reporting, training and service development, with the potential to take ownership of selected charity accounts in the future. As a growing agency, new opportunities and responsibilities naturally emerge, offering scope for progression for those who are proactive, demonstrate initiative and consistently deliver excellent work.
Please note that to be considered for this role, you must have at least 18 months' experience working directly for a charity/non profit, within the social media/communications team.
To apply, please use the "Apply Now" function on this advert. You will be asked to submit your CV, along with answers to the following questions:
- Do you have at least 18 months’ experience working directly for a charity/non profit, within the social media or communications team
- Please tell us which social media moderation tools and platforms you've worked on
- We'd love to know why you'd like this role, and why you'd be the best person for it
The client requests no contact from agencies or media sales.