537 Member services manager jobs

Alexander Devine Children’s Hospice Service is looking for an inspirational and experienced Director of Care to provide strategic, clinical and operational leadership across our medical, clinical and holistic care services.

This is a pivotal role within our organisation. Reporting to the CEO and working closely with the Board of Trustees and Senior Leadership Team, you will be responsible for ensuring that children, young people and their families receive the highest quality, safe and compassionate care.

You will have the opportunity to shape the future direction of our care services at an exciting time in the development of Alexander Devine.

The role

As Director of Care, you will have overall responsibility for the leadership, management, quality and performance of our care services.

You will:

• Provide strong, visible and inspirational clinical leadership across all care services.
• Lead the strategic development of our medical, clinical and holistic care provision.
• Ensure services are safe, effective, evidence-based, family-centred and responsive to the needs of the children and families we support.
• Act as Joint Registered Manager with the Care Quality Commission.
• Provide strategic oversight of clinical governance, quality assurance, risk management, safeguarding and compliance.
• Ensure we are prepared for CQC and other regulatory requirements and that learning from incidents, complaints, audits and research drives continuous improvement.
• Lead and support a highly skilled multidisciplinary Care Team, encouraging a culture of reflection, development, innovation and excellence.
• Work with the CEO and wider Senior Leadership Team to deliver the charity's strategic plan and manage resources effectively.
• Develop strong relationships with Integrated Care Boards (ICBs) and support the development and management of commissioned services.
• Represent Alexander Devine locally and nationally, contributing to the wider development of children's palliative care.
• Champion the voice of children, young people and their families, ensuring their experience informs the ongoing development of our services.

About you

We are looking for an exceptional clinical leader who combines strategic vision with strong operational management and a genuine passion for children's palliative care.

You will be a registered nurse with significant experience in paediatric palliative care and senior-level leadership experience. You will have a strong understanding of clinical governance, CQC requirements, PSIRF and safeguarding, together with experience of leading service development and change.

You will bring:

• NMC registration as a Children's or Adult Nurse.
• Significant experience of palliative paediatric nursing.
• Senior-level experience of management, strategic thinking and service development.
• Experience of CQC compliance, clinical governance, PSIRF and safeguarding.
• Strong financial and budgetary understanding.
• Excellent communication skills and the confidence to communicate complex and sensitive information to a wide range of audiences.
• The ability to interpret data and use evidence to inform strategic and operational decisions.
• Excellent networking and partnership-building skills.
• A Master's-level qualification in a relevant health or leadership subject is desirable.

Most importantly, you will be an inspirational, resilient and motivational leader who can engage people, build confidence and create a culture where staff are empowered to deliver their very best.

Why Alexander Devine?

This is a rare opportunity to join a growing children's hospice charity and play a leading role in shaping the future of our services.

At Alexander Devine, our values are at the heart of everything we do: determined, empowering, valuing others, integrity, nurture and empathy. We are looking for a leader who genuinely shares these values and can translate them into meaningful action for children, families, staff and volunteers.

You will have the opportunity to work alongside a committed Senior Leadership Team, an experienced clinical team and a passionate wider charity, while building strong relationships with partners across health, social care and the children's palliative care sector.

If you are an ambitious and compassionate clinical leader who wants to make a lasting difference to children and families, we would love to hear from you.

Please note: The successful candidate will be required to undertake an Enhanced DBS check.

 In this role, the Digital Communications Officer will help AMOSSHE communicate clearly, consistently and creatively with its members, partners and sector stakeholders. The role will plan and deliver engaging content across digital channels primarily through the integrated management system (including website/CMS, CRM and event management), our weekly newsletter, email campaigns and social media. The role will support member engagement, events and campaigns, using insight and creativity to grow our audience, support member growth and increase the impact of AMOSSHE’s communications.

• Contract type: Permanent, full-time (37 hours a week), with the option of a 30-hour contract spread over five days.
• Location: Hybrid. Two days (Tuesday and Wednesday) in the office, central London (requirement of the role).
• Salary range: £30,000 to £33,000, with a starting salary of up to £31,000.
• Application deadline: 10:00 (BST) on Monday 21 September 2026.

About us

AMOSSHE The Student Services Organisation is a not-for-profit professional membership association for Student Services leaders in higher education. Our mission is to support, inform and empower our community of Student Services leaders to enhance the higher education student experience and help students fulfil their potential. We do this through collaboration and networking, sharing good practice, enhancing professional development and influencing policy and investment. Find out more about our organisation here.

We’re committed to championing equality, diversity, and inclusion, and aspire to have a diverse and inclusive workplace. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join AMOSSHE. Find out more about our commitment to equality, diversity and inclusion here.

Advice & Navigation Manager

6 Month FTC

£30,309.60

Part time, 4 days per week (28 hours)

Hybrid, London (Islington)

Interviews: ASAP

Start: Late September

Charity People are recruiting an experienced Advice & Navigation Manager to lead two community focused services for a much loved charity.

The Advice and Navigation Manager is responsible for leading the charity's advice, navigation and social prescribing services, ensuring that residents, particularly those experiencing inequality, exclusion or multiple disadvantage, receive high quality, safe and effective support that helps them navigate complex systems and address interlinked social, economic and health challenges.

Leading a relatively new team, you will provide day-to-day support, guidance and oversight while acting as the service's expert practitioner on complex casework.

Success in this role will come from your ability to quickly build trust, support staff with challenging cases, use data and insight to improve practice, and create stability within the team. This is very much a role for someone who enjoys working with people, solving problems, and rolling up their sleeves when needed.

You'll line manage around four team members, oversee service delivery across two connected services, support complex case reviews, contribute to rota management, and occasionally provide direct service support to ensure residents continue to receive an excellent service.

This is a hands-on role for someone who enjoys working closely with people, supporting complex casework, developing staff and ensuring services run smoothly. You'll manage around four team members, oversee service delivery, review cases, use data to drive improvement and help create a stable, supportive environment for both staff and residents.

You will bring:

• Experience in people management
• Confidence supporting complex casework
• Excellent communication skills - relational, approachable, and flexible
• Experience in using data, insight and CRM systems
• Leadership skills with hands-on service delivery experience
• Passion about improving outcomes for communities experiencing disadvantage
• Significant experience working in a client focused advice or support service from a community, voluntary or health setting

You could come from social prescribing, advice and guidance, community services, disability services, health, wellbeing, or broader support service environments.

If you are the kind of manager who leads from the front, loves supporting teams and can quickly get to grips with complex services and casework, then this role could be perfect for you. Please apply without delay as this role will be interviewed on a rolling basis.

There is scope for this role to be extended dependant on the success of the delivery.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

BASED IN SWINDON

NO CVS ACCEPTED and STRICTLY NO AGENCIES/RECRUITMENT CONSULTANTS.

This role requires the submission of a completed Medaille Trust Application Form which you can download from the Vacancies page on Medaille Trust website. This is to be uploaded to the 'Other Document Upload' button. Your application will not be considered without an application form as we do not accept CVS. Interview date will be confirmed with the applicant

We are currently looking for a Senior Service Manager to oversee safe houses based in Swindon area. This role is a chance to combine your leadership skills, compliance excellence and compassion.

In the role you will:

· Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.

· Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.

· Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.

· Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives. What we are looking for: · Proven experience in team management and compliance within a care or support setting.

· Strong knowledge of Health & Safety, safeguarding, and quality frameworks.

· Excellent communication, organisational, and IT skills.

· Experience in modern slavery support is desirable, but not essential as training will be provided.

Closing date: Friday, 25 September 2026 at 10am Interview

Date: TBC

Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.

This role is a subject to satisfactory Disclosure & Barring Service checks. The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

The Senior Advice Manager is responsible for the effective day-to-day management and coordination of Toynbee Hall’s debt advice services across multiple locations. The postholder will ensure services are appropriately resourced, accessible and delivered consistently, meeting agreed contractual, quality, compliance and performance requirements.

The Senior Advice Manager will manage and develop Debt Advisers, Trainee Debt Advisers and Administrators; monitor service performance and capacity; address operational issues and risks; and ensure appropriate action is taken where performance or quality falls below expected standards.

Working closely with the Head of Debt and Money, Quality Assurance and Technical Supervision colleagues, the postholder will use performance information, quality findings and operational insight to identify areas for improvement and ensure agreed actions are implemented.

Key Responsibilities

Management of local sites to ensure all services are available.

• Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
• Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.
• Identify resource gaps, operational risks and service pressures, implementing solutions to maintain service delivery and performance.
• Build and maintain strong relationships with local authorities, housing providers, community organisations and partner agencies, representing Toynbee Hall at meetings, networking events and community engagement activities to strengthen referral pathways.

Line management of a team to ensure objectives are set and met

• Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
• Conduct regular one-to-one supervision, team meetings and performance reviews providing constructive feedback and clear expectations.
• Coach, mentor and develop staff, identifying learning and development needs supporting career progression and fostering a culture of continuous improvement.
• Provide technical guidance and support on complex debt advice cases, ensuring advisers deliver accurate, compliant and client-centred advice.

Ensure compliance and the quality of advice required are achieved

• Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
• Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.
• Analyse service performance and management information, identifying trends, risks and areas requiring action, and provide recommendations to the Head of Debt and Money.
• Ensure case files meet all quality assurance, audit and contractual standards.
• Manage and respond to complaints relating to debt advice service delivery in line with Toynbee Hall’s complaints procedure, ensuring appropriate investigation, timely resolution and that learning is used to improve service delivery.

Essential Criteria

Experience and Skills 

• Significant experience of managing frontline advice services and managing highperforming teams to achieve service, quality and performance objectives.
• Demonstrable experience of line management, including supervision, performance management, coaching, mentoring and staff development, including effectively addressing underperformance.
• Experience of delivering regulated debt advice services and having management responsibility for maintaining high standards of quality, compliance and client care. • Proven ability to provide technical guidance and appropriate support on complex debt advice cases, working within agreed technical supervision and escalation arrangements.
• Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering FCA-regulated debt advice and supporting the quality and development of debt advice practice.

Communication and Interpersonal Skills

• Excellent leadership, communication and interpersonal skills, with the ability to
  inspire and motivate others.
• Ability to build positive relationships with colleagues, partners, funders and external
  stakeholders.
• Excellent written and verbal communication skills.

Our Benefits Package

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Healthcare Cash Plan
• Perk Box

Further information

We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. 

Applicants must have the right to work in the UK. 

Please refer to the attached job description for more details

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

We’ve got a strong set of values that inform everything we do, and we’re looking for people who are aligned with these. As a Retail Area Manager you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

To find out more about our values and how important they are to us, please read the role profile linked above.

The Benefits

We offer a wide and generous range of benefits designed to support our employees through every stage of life. To read about these, please see the benefits section of our Careers Page.

The Role

As a Retail Area Manager, you will be responsible for the day-to-day operational management of existing shops, and for the new shops as they open.

Supporting the Head of Retail, you will will lead by example and ensure that employees, volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.

As our Retail Area Manager, you will need to be a creative thinker with experience of multi-site retail management in a charity or commercial retail organisation, good team-working skills, great customer service and excellent organisational skills. You will also need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research.

Specifically, you will:

• Be responsible for the day to day line management for Shop Managers, Retail Support Managers and Assistant Retail Area Managers, including coaching, inspiring and motivating team members so they are clear about their role and feel fully supported in driving the charity forward.

• Work closely with Shop Managers, Retail Support Managers and Assistant Retail Area Managers with regards to rota management and provide support where necessary to ensure each shop is sufficiently staffed.

• Lead Shop Managers to deliver a consistent brand experience across the retail estate to customers and volunteers alike.

• Coach and support Shop Managers to ensure they manage risk and implement and adhere to all shop operating policies and standards, including Health and Safety and Trading Standards.

• Be accountable for an area budget and achieve or exceed budgeted income, expenditure, and contribution (net income).

• Coach and lead Shop Managers and Retail Support Managers to deliver KPI’s, identifying areas of improvement and taking action where necessary.

• Be responsible for identifying ways to maintain and maximise income in collaboration with the Shop Managers, whilst ensuring basic sales information is accessible to volunteers so they are kept up to date.

• Ensure that all charity policies, shop standards and operating procedures are communicated effectively to all Shop Managers and effectively cascaded to volunteers. Regularly review that they are all maintained and followed in a consistent manner.

• Ensure our shops are presented to the highest standards with attractive visual merchandising and window displays and coach the Shop Managers to continually improve visual merchandising standards and share best practice.

• Be responsible for developing operational processes and ensuring each process is implemented in shops and communicated effectively to Shop Managers.

• Be responsible for the recruitment and induction of Shop Managers, Retail Support Managers, and Deputy Shop Managers working with the People Team and following the charity’s recruitment process.

• Lead, coach and develop the Shop Managers and Retail Support Managers, role modelling the internal PDR approach and wellbeing focus.

About You

To be considered for this role, you will need:

• Experience of multi-site retail management in a charity organisation.

• Experience of building and leading a team of employees and volunteers including recruitment and development.

• Knowledge and experience of effective stock rotation and management.

• Experience of meeting and exceeding targets within a retail environment.

• Strong merchandising and/or retail display experience.

• To be ideally educated to A Level or equivalent.

• Convincing and persuasive written, oral and presentation skills with the ability to present ideas and issues, clearly, and coherently.

• Be highly organised with good time management skills and the ability to prioritise a workload to meet deadlines.

• Excellent IT skills and confident using Microsoft Office including Word, Excel, Outlook, and PowerPoint.

• Access to your own vehicle and a full UK driving licence with less than 6 penalty points.

Application

Before applying, please read the full role profile linked above.

Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

We are seeking a confident, experienced and motivated Fundraising Manager to join our team! 

Our Organisation 

SLRA is a frontline community organisation established in 1991 which supports refugees, asylum seekers and migrants in crisis in South London. We provide specialist legal advice and holistic casework to enable people to regularise their immigration status, access rights and entitlements and move on from destitution. Every year we provide support directly to over 1000 migrants in the London Boroughs of Lambeth, Merton, Croydon, Wandsworth, Southwark and beyond. Our support gives marginalised people access to justice and the opportunity to build a safe, stable and positive future. 

The Role 

This is a key role in ensuring that we continue to secure the resources we need to provide our vital services and activities for refugees, asylum seekers and other migrants in South London. As Fundraising Manager for SLRA, you will play a pivotal role in implementing our fundraising strategy, building relationships with donors and exceeding fundraising goals. We are predominantly funded by Trusts and Foundations and you will be responsible for maintaining and expanding this funder base, while helping to diversify our income streams in order to ensure that established services and activities are sustained. 

If you have substantial experience of building relationships and securing funds from Trusts and Foundations, and an understanding of the challenges and opportunities faced by small, local voluntary organisations we would love to hear from you! 

Closing date: Monday 21st September at 9am (please note that we will close the advert early if enough strong applications are received, so please apply promptly) 

First stage interviews online: Monday 28th and Tuesday 29th September 

Second stage in person: Friday 2nd October

As an organisation working with migrants, we particularly welcome applications from people with lived experience of the impact of the UK immigration or asylum system. We guarantee an interview for all applicants with lived experience who meet the essential criteria for this post. 

About us 

CASPA encourages autistic pride and supports autistic individuals to have fun, learn life skills, and make safe and inclusive community connections. 

Our vision is to build a society in which autistic individuals feelunderstood andempoweredto be their full self and live their best life. Our values are: 

Acceptance – We are inclusive and celebrate our differences. 

Support – We are supportive, caring and kind. 

Community – We connect people and build community. 

Trust – We earn trust and create safety. 

Communication – We listen to others and communicate honestly. 

About the role 

We are recruiting for an experienced Finance Manager to lead and manage CASPA’s financial operations. 

This role involves overseeing the charity’s financial management, producing budgets and management accounts, monitoring cashflow, ensuring financial compliance, supporting strategic decision-making, and ensuring robust financial systems and controls are in place across the organisation. 

The successful candidate will join our Senior Leadership Team, supporting the CEO and Board of Trustees and playing a pivotal role in achieving the charity’s objectives and future growth 

. 

What you’ll do: 

• Lead and manage CASPA’s financial operations 

• Oversee the charity’s financial management 

• Produce budgets and management accounts 

• Monitor cashflow 

• Ensure financial compliance 

• Support strategic decision-making 

• Ensure robust financial systems and controls are in place across the organisation 

• Join the Senior Leadership Team, supporting the CEO and Board of Trustees 

• Play a pivotal role in achieving the charity’s objectives and future growth 

Salary Band:  £30,000 - £35,000 per annum FTE (DOE) 
Contract Type:  1 year fixed-term contract with potential to extend 

Reports to: CEO 

Working Pattern:  21 hours per week Monday – Friday

Location: Bromley-based. Must be able to work in the office on Tuesdays, with the remainder of the week working from home or at venues within the Bromley borough as required. 

About you 

We’re looking for someone who is 

• A resilient, solution-focused professional 

• Able to work efficiently on their own initiative and collaboratively within a small, dedicated team 

• Passionate about supporting the work of a local charity and contributing to positive outcomes for autistic people and their families 

• A team member with excellent communication and interpersonal skills, who can build productive relationships with colleagues, trustees and external stakeholders 

• Confident presenting financial information and supporting organisational decision-making 

They will ideally have experience of charity finance, including budgeting, management accounts, cashflow forecasting, financial compliance and financial reporting. Knowledge of Charity SORP and accounting software such as QuickBooks, Xero or Sage would be advantageous. 

We are particularly keen to attract those with lived experience of neurodivergence and believe in the importance of nurturing a diverse team who reflect our values. 

The ability to travel in and around the Bromley area is essential to the role. 

Committed – We are committed to CASPA’s mission and our work. 

Learning – We share knowledge, learn from others to grow our skills, and 

support others to grow. 

Proactive – We take action, problem solve and “muck in” where needed. 

Organised – We plan and manage our time, tasks and responsibilities. 

Optimistic – We think positively, encourage fun, and promote autistic pride. 

We are an Equal Opportunities Employer committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. 
 
We are keen to attract those with lived experience of autism. We encourage applications from individuals of all backgrounds, including ethnicity, religion, gender identity, sexual orientation, age and disability. 

How to apply  

Before you apply, please read through the relevant Job Description carefully.  This will give you more information about what is required for the role. It also includes a person specification.

Please apply with

• your CV (no more than 2 pages) and; 

• a Supporting Statement (for example a one page cover letter or a 2-minute video). This should include: 

• your motivation for the role

• your motivation for working for us 

• your key skills/experience in relation to the Person Specification. 

 
(Please note that generic cover letters will not be accepted). 

The safety and welfare of our members is paramount. This post is subject to satisfactory references and a full DBS check. 

Closing date for applications: 29th September 2026 

Interviews to take place: w/c 5th October 2026 

The information you provide remains anonymous and is stored and processed separately to the recruitment campaign.  

Please note that this role requires candidates to have the right to work in the UK for the duration of employment without sponsorship. 

We may close our recruitment campaign early based on application suitability and encourage you to apply as soon as possible.

New Member Advisor

Salary: £31,500 FTE | Full-time (35 hours per week) | 10-month contract July 31st end

Location:mostly home working,3-4 daysa month in the London office

We are working with an independent professional body to recruit for a New Member Advisor. Working in the membership department you will be part of an existing team fielding incoming queries and assisting those that wish to join the membership.

As the New Member Advisor you will respond and follow up all assigned enquiries via email, telephone, and letters meeting customer’s needs. As well as general administration support. Logging all enquiries and opportunities on the CRM system. You will proactively follow-up on enquiries and support campaigns.

To be considered you will have the following skills, knowledge, and experiences:

• Strong professional pride, committed to helping customers and delivering an excellent service
• Used to working in a routine environment
• Focused and driven and used to working to targets
• Excellent communication skills. Professional and engaging
• Confident working knowledge of MS Office (Word, Outlook, and Excel) and databases
• Customer services experience in a business context (ideally in a membership/customer service environment)
• Experience using a CRM/ EMS database
• Confident and experienced with very soft touch upselling

Closing date:10 September 2026

We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

HELP DELIVER TRAINING THAT CENTRES LIVED EXPERIENCE

We’re looking for an experienced Oliver McGowan Tier 2 Facilitating Trainer to support and facilitate face-to-face training sessions across Sussex, working alongside autistic trainers and trainers with learning disabilities.

ABOUT LIVED EXPERIENCE TRAINING

Lived Experience Training supports autistic trainers and trainers with learning disabilities to design and deliver training that improves services and communities, while also supporting trainers to build confidence and work skills.

The Oliver McGowan Mandatory Training on Learning Disability and Autism places the voices of people with lived experience at the centre of learning. As a Facilitating Trainer, you’ll help create an inclusive learning environment in which co-trainers are supported to prepare, participate and lead as fully as possible.

YOU WILL

· Facilitate Oliver McGowan Tier 2 training sessions across Sussex.

· Support autistic trainers and trainers with learning disabilities to prepare for, attend and co-deliver sessions, including reasonable adjustments and practical support where needed.

· Encourage co-trainer confidence, participation and leadership, and support timely debriefs following sessions where required.

· Work closely with the Service Manager and wider Lived Experience Training team to respond to changing support needs and improve delivery.

· Complete essential session administration, including registers and feedback, accurately and promptly.

WE’RE LOOKING FOR SOMEONE WHO CAN DEMONSTRATE

· An Oliver McGowan Tier 2 Facilitator qualification and successful experience delivering face-to-face training in health and social care or a similar environment.

· Experience of building rapport and working collaboratively with autistic people and people with learning disabilities.

· Up-to-date knowledge of autism, learning disability and relevant health and social care practice, including legislation relevant to Oliver McGowan training.

· Excellent communication, presentation, facilitation and time-management skills, with the ability to adapt to different learning and support needs.

· The ability to work independently as part of a distance-managed team and travel regularly to training venues across Sussex, including venues that may be difficult to reach by public transport.

An Oliver McGowan Tier 1 Facilitator qualification and a relevant Level 3 training or teaching qualification are desirable but not essential.

WHY JOIN US?

You’ll be part of a project that values lived experience as expertise and is committed to inclusive, collaborative training. The role offers flexible sessional work, meaningful responsibility and the opportunity to support co-trainers to grow in confidence and influence practice across health and social care.

Due to the nature of the role and its work with autistic people and people with learning disabilities, the successful applicant will be required to undertake a Basic DBS check.

For further details and to apply, please visit Impact Initiatives Website

ABOUT THE ROLE

• Job Title: Services Co-ordinator
• Location: Hybrid - Minimum two days per week from Nottingham office. Remaining time can be home based, or office based.
• Salary: £27,000
• Permanent, 35 hours per week (permanent)
• Annual leave: 25 days per annum, incrementally increasing to 30 days with long service, plus an additional day off for your birthday, excluding bank holidays.

Looking to improve life after brain injury for the 150,000 people and their families admitted to hospital each year with a brain injury? Then why not join Headway as our Services Co-ordinator? In this role you will take the lead on vital Headway UK projects and work alongside colleagues in the wider Services Department to help support our key front-line services.  

WHAT YOU WILL DO:

As Services Coordinator, you will take the lead on three of Headway UK’s vital services. You will be responsible for processing applications to our Emergency Fund, which provides travel and accommodation grants to family members, to support them to be at the bedside of loved ones, when their family member is in hospital, after acquiring a brain injury. Your role will include making recommendations for funding, signposting applicants onto other organisations, keeping detailed records and producing basic financial reports to highlight the Emergency Funds’ position throughout the year.

You will also lead the annual renewal of the Headway UK’s Solicitor’s Directory, ensuring it remains a vital resource for those seeking specialist solicitors with experience in handling brain injury cases. 

You will support the delivery of Headway UK’s training programme through effective administrative support, including managing the training mailbox, responding to enquiries, distributing certificates, and liaising with delegates and associate trainers.

You will work alongside colleagues within the wider Services Department to provide exceptional administrative support

On occasion you will also be required to work with the Project Lead for Brain Injury Identity Cards and assist with processing Brain Injury Identity Card applications.

ABOUT YOU

We’re open-minded & welcome all applicants who believe they can succeed. Though ideally as Services Co-Ordinator, you will:

• Have a passion for improving the quality of life for others, especially those with disabilities and long-term health conditions.
• Be able to communicate effectively and confidently to brain injury survivors, families, carers and staff within hospital settings
• Have exceptional administrative skills
• Strong attention to detail and able to consistently input accurate information into our CRM
• Have the ability to manage multiple tasks autonomously
• Be an active member of the Services Department and contribute to its culture

BENEFITS

As a staff member at Headway UK you’ll have access the following range of benefits;

Financial Security

• Competitive Salaries
• Pension - You’ll automatically be enrolled into the People’s Pension with Headway contributing between 3 – 6% dependant on your contributions  
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.
• Opportunity to work from abroad, for up to four weeks a year (subject to approval)

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service, plus an additional day off for your birthday, excluding bank holidays.

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.  

ABOUT US 

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.

SAFEGUARDING
At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a DBS check and two satisfactory references.

EQUALITY, DIVERSITY AND INCLUSION

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to drop us an email or give us a call if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway UK and we look forward to getting to know you!

Next steps

Closing date: Midnight Wednesday 16 September.

Shortlisting date: Thursday 17 September. 

Interviews: thursday 24 September. 

Please click the links below to view the job description, person specification and notes of guidance. 

Job title: Training Manager

Organisation: Immigration Law Practitioners’ Association (ILPA)

Location: Hybrid. Primarily remote with one weekly hub day in London. Working arrangements may change.

Deadline: 9am, Monday 21st September.

Salary: £33,000-£35,000 with scope to offer a higher salary depending on experience. 

Hours: Full time; 9am-5pm Monday-Friday.

About the role:

ILPA is a charity and professional membership body working to improve immigration, asylum and nationality law. Our training programme is a core part of our work and one of our largest income streams. We deliver over 60 courses and conferences a year to an average of 2,000 practitioners across the UK, supporting lawyers, caseworkers, advisers and organisations working with migrants. 

The Training Manager will not directly teach any training content but will run this programme end to end, ensuring all trainings and events are delivered professionally, to a high standard. This is a hands-on role that requires strong organisational skills, confidence with digital platforms and the ability to work with experienced external tutors. The post holder will shape the training calendar with support from the Training Advisory Board and maintain ILPA’s reputation for high-quality, practitioner-led training. 

Key Responsibilities 

Programme planning and development 

• Build and manage the annual and quarterly training schedule with a balance of advanced, intermediate and introductory courses across immigration, asylum and nationality law 

• Facilitate and support the Training Advisory Board to identify priorities and emerging issues 

• Respond to changes in immigration law with short notice trainings where appropriate

Tutor and content management 

• Contact, contract and manage ILPA’s panel of external tutors 

• Work closely with tutors on the overall planning and delivery, providing admin support in the production of accurate, up-to-date course materials

• Maintain and update appropriate guidance for tutors and conference chairs

Event delivery 

• Set up all events on Eventbrite, including pricing, discounts, communications and refunds 

• Host online events and support hybrid delivery of trainings and conferences when required, troubleshooting technical issues on the day 

Income, reporting and evaluation 

• Monitor and report on key data including bookings, attendance, costs and income

• Optimise participant feedback rates, monitor satisfaction and take action where needed

• Monitor trends and use data analysis to inform future programme planning

• Review pricing strategy and initiatives to inform recommendations

Marketing and engagement 

• Market events, including through ILPA’s weekly all-member update, targeted email updates to relevant working groups, selected social media and other communication channels to reach beyond our membership

• Respond to participant queries and ensure excellent customer experience

Systems and administration 

• Maintain accurate records, contracts, schedules and evaluation data

• Ensure compliance with GDPR and internal policies

• Make appropriate use of systems including Eventbrite and Salesforce to manage and analyse programme efficacy

Person Specification 

Essential 

• Experience managing training or professional development programmes

• Ability to think strategically and develop the training programme in response to feedback and changes in immigration policy.

• Excellent communication skills and the ability to hold relationships with a range of stakeholders including senior practitioners, tutors, venues and ILPA members.

•Experience in event planning and in commissioning a variety of supporting services and vendors.

• Experience in event delivery and the ability to manage a small team to support delivery of an in-person event or conference.

• Strong digital and numerical skills including ticket management, online event, CRM platforms as well as Excel.

• Ability and confidence to host or facilitate online trainings and events

• Ability to work independently in a small charity team

• Strong organisational skills and confidence managing a busy scheduleand ability to resolve issues efficiently despite competing deadlines.

Desirable 

• Knowledge of immigration, asylum or nationality law

• Experience in a charity, membership body or legal-sector environment

• Experience commissioning or managing external tutors or contributors

• Experience of using Salesforce, Eventbrite, Quickbooks, MS Teams, Zoom

How to Apply 

To apply, please complete the following forms and submit them as per the instructions on our website (linked).

1. ILPA Application Form
2. ILPA Equalities Monitoring Form 

Applications from individuals only – no agencies. Please do not use artificial intelligence in completing your application form. 

Please submit a completed ILPA application form and equalities monitoring form as a Word document or in another editable format. If an application is not submitted in this format, it will not be considered. 

If you need the forms in an alternative format or require adjustments, contact recruitment. The email address can be found on our wesbite (linked).

Deadline: 9am, Monday 21st September.

Role/Job Title: Accommodation and Community Services Lead – Care Services (Sussex)

Location: 19 High St, Battle TN33 0AE [hybrid working with regular travel across our Sussex services. A visible leadership presence within services is an important part of this role]
Mileage expenses will be paid for travel to locations away from your main workplace, in accordance with the organisation's mileage policy.

Hours:  37 hours per week (Monday – Friday)

Salary: £40,000 - £45,000 per annum (dependent on experience)

Closing date for applications: Wednesday 23rd September 2026
Please note that we may close this vacancy before the advertised closing date should we receive sufficient suitable applications. We encourage you to submit your application at the earliest opportunity.

 

 

 

Equal Opportunity/Accessibility and Accommodations Statement:
As a Disability Confident employer, Aspens Charities is committed to fostering an inclusive and supportive environment for individuals with disabilities. We actively promote the recruitment, retention, and career development of people with disabilities, recognising the invaluable contributions they make to our organisation. We are dedicated to ensuring an accessible recruitment process for all candidates. If you require any accommodations during the application or interview process, please don’t hesitate to reach out.

 

Aspens’ mission is to provide high-quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.

Lead high-quality services. Develop great managers. Make a lasting difference.
Aspens is entering an exciting new chapter. Following a recent organisational restructure, we've strengthened the way we deliver care, creating an even more effective, responsive and sustainable model of support for the people we support.

As part of this transformation, we've created new opportunities to join our leadership team - roles that didn't previously exist. We're looking for an experienced social care leader to join Aspens as our Accommodation & Community Services Lead - Sussex, providing operational leadership across a portfolio of residential, supported living and outreach services.

Reporting to the Head of Sussex, you'll provide leadership and support to our Service Managers, driving service quality, safeguarding, performance, compliance and continuous improvement across the area.

This is a senior operational role for someone who is ready to take the next step from a Registered Manager, Home Manager, Deputy Manager, Operations Manager or similar multi-service leadership position.

This is an opportunity to make a real impact - shaping the future of our services, inspiring high-performing teams, and ensuring every person we support receives exceptional care, regardless of where they live or who is supporting them.

If you're ready to shape the future of social care and be part of an ambitious organisation dedicated to improving lives, we'd love to hear from you. Join us and help lead the next stage of the Aspens journey.

About the Role:
As Accommodation & Community Services Lead, you will oversee Service Managers across Sussex and play a critical role in shaping service quality, culture and performance. You will combine operational leadership with practice excellence, ensuring services are safe, compliant, outcomes-focused and aligned with Positive Behaviour Support (PBS) principles.

Key responsibilities include:

• Leading residential, supported living and outreach services across Sussex.
• Managing and developing Service Managers to achieve excellent outcomes.
• Providing senior oversight of safeguarding, risk management and service performance.
• Driving quality assurance, continuous improvement and regulatory compliance.
• Supporting service development, innovation and sustainable growth.
• Building positive relationships with commissioners, regulators and external partners.
• Championing co-production, inclusion and neuro-affirming practice.

About You

We're looking for a confident and compassionate leader who can balance strategic thinking with hands-on operational oversight.

You'll bring:

• Significant experience within residential and community-based social care services.
• Strong multi-site leadership and people management experience.
• Extensive safeguarding knowledge and leadership capability.
• Experience working with CQC-regulated services.
• A strong understanding of autism, mental health, complex needs and Positive Behaviour Support.
• Budget management and service performance experience.
• Excellent communication, analytical and problem-solving skills.
• A Level 5 qualification in Leadership & Management in Health & Social Care (or equivalent experience/qualification).

What We Offer:

· Comprehensive paid training and excellent career progression opportunities, including recognised qualifications in health and social care

· Paid DBS check

· Flexible work arrangements, with the option to take on additional bank shifts

· Nest Pension and Death in Service benefit

· Access to a dedicated Employee Assistance Programme and Mental Health First Aiders

· Blue Light Card discounts

· 20% discount at Aspens High Street Stores for all staff

· Discounted staff menu available at the Bluebell Café (Pembury)

· Refer a Friend scheme - earn up to £250 for every successful referral

· Employee recognition programmes, including ‘Employee of the Month’

Apply now and one of our team members will reach out to discuss the role further.

If shortlisted, we will contact you directly to schedule an interview. We strive to respond to all applicants; however, if you have not received a response within a reasonable timeframe, please feel free to contact us for a status update or feedback (where available). After the interview, you will be notified of the outcome. If successful, you’ll receive a formal offer in writing. Upon acceptance, we’ll guide you through the onboarding process, providing you with all the details you need

Please note, any offer of employment will be subject to Disclosure and Barring checks (which we will arrange on your behalf if you don’t already have one) and satisfactory employment references.

You’ll be at the helm of a busy, welcoming centre that brings residential stays, day visits, camping and outdoor activities to guiding groups, schools, youth groups, corporate teams, families and friends. That variety is part of what makes the role so rewarding. No two days look the same, and that’s exactly the point.
This is a senior role with real scope and real responsibility. You’ll lead a team, set the tone for high standards across the site, manage the practical realities of running a working centre, and help shape its future direction in line with Girlguiding Anglia’s values and ambitions. You’ll have the chance to think strategically about where the centre goes next while staying hands on with the day to day running that keeps a place like Hautbois thriving.
We’re after someone positive, proactive and organised, who leads with warmth as much as with structure. You’ll need to be comfortable holding multiple priorities at once, calm under pressure, and genuinely motivated by creating great experiences for the people who come through the centre’s doors. If you enjoy variety, thrive on responsibility and want your work to have a visible, lasting impact, this role offers all of that in abundance.
The role is based at Hautbois, right in the Norfolk countryside. Flexible working may be possible where it suits the business, though some evenings and weekends will be part of the job given the nature of a residential site. The centre isn’t easily reached by public transport, so a car and full driving licence are essential for commuting and the occasional meeting further afield.
In return, you’ll get free parking, office drinks and snacks, a holiday allowance that grows with your length of service, and modern IT and working facilities to support you in the role.
This role might also suit candidates with backgrounds as an activities manager, camp manager, adventure manager, outdoor learning manager or residential centre manager.