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RNID, Remote
£30,000 pa plus excellent benefits
Posted 2 days ago

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Social Workers Without Borders, Remote
£45,000 - £50,000 per year
Posted 1 day ago
Closing tomorrow
Not For Profit People, Remote
£35,000 per year
Posted 3 weeks ago
Architectural Heritage Fund, Remote
£38,000 - £42,000 per year
Posted 6 days ago
Shelter, Remote
£51,825 per annum plus company car
Posted 3 weeks ago
Closing in 6 days
The Circle, Remote
£28,000 - £32,000 per year
The Circle is looking for an experienced Team & Operations Coordinatior to ensure smooth daily functioning of our global feminist NGO
Posted 3 days ago
Cynnal Cymru - Sustain Wales, Cardiff, Cardiff (Hybrid)
£41,200 - £46,350 per year
Are you passionate about building a fairer and greener economy for Wales? We’re looking for a Head of Fair Work to join our team.
Posted 1 day ago
Page 2 of 8
Remote
£30,000 per year
Part-time
Permanent
Job description

We are looking for a committed and proactive Safeguarding, Complaints and Assurance Officer to play a vital role in strengthening our organisational governance and ensuring the safety, wellbeing, and satisfaction of the people we support.

This is an exciting opportunity to join our charity at a pivotal time and help shape best practice, champion learning, and support continuous improvement across safeguarding, complaints management, and organisational assurance.

About the Role

As our Safeguarding, Complaints and Assurance Officer, you will:

Safeguarding

  • Act as the central point of contact for all safeguarding concerns
  • Coordinate referrals, maintaining accurate and compliant records
  • Support staff in recognising and reporting concerns
  • Liaise with statutory agencies such as local authorities and police
  • Monitor trends and escalate risks appropriately

Complaints Management

  • Lead and oversee the end‑to‑end complaints process
  • Ensure fair, consistent, and timely resolution
  • Conduct or support investigations
  • Maintain clear, auditable complaint records
  • Communicate professionally and transparently with complainants

Assurance, Risk & Continuous Improvement

  • Provide assurance that risks are identified, recorded, and managed
  • Produce regular reports for senior leaders and trustees
  • Support internal audits and external inspections
  • Analyse data to identify themes and embed organisational learning
  • Contribute to policy development and staff training

About You

We’re looking for someone who is:

  • Highly professional, organised and confidential in their approach
  • Able to work independently and make sound judgements
  • Compassionate, proactive and committed to our charity’s values
  • Confident in communicating with a wide range of stakeholders
  • Skilled in analysing information and producing clear reports

Essential experience:

  • Managing safeguarding concerns in a charity, public, or regulated setting
  • Handling and investigating complaints
  • Strong knowledge of safeguarding legislation
  • Experience with risk management and assurance processes

Desirable experience:

  • Working within the charity or voluntary sector
  • Supporting audits or regulatory inspections
  • Training or qualifications in safeguarding, social care, law, or investigations

About Life:

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.

Our services include

  • Supported housing and community support
  • Counselling and skilled listening
  • Free pregnancy tests and baby supplies

Our values

All our work is underpinned by the following universal human values:

  • Humanity – All people are special and equal
  • Solidarity – We’re with you and for you
  • Community – We’re better together
  • Charity – Doing good for one another
  • Common good – Building a better world

Information about the role:

For further information, please see the attached job description.

Please note, driving licence and own vehicle are required.

Salary: £30,000 per annum

Hours: 30 hours per week, Monday – Friday

Location: Home based but there is a requirement to be based in The Midlands

Benefits

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:

  • Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours)
  • Birthday Leave (applicable after 1 years service)
  • Extra annual leave for long term service
  • Company Pension Scheme
  • Signed member of the Menopause Workplace Pledge

Safeguarding and Equality

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.

Application resources
Organisation
Life 2009 View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 01 April 2026
Closing date: 01 May 2026 at 23:30
Job ref: Safeguarding, Complaints and Assurance Officer
Tags: Care Management, Child Protection, Compliance / Quality, Risk Management, Safeguarding

The client requests no contact from agencies or media sales.