Operation jobs

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. 

Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential. As the UK’s leading university access organisation, our staff team is helping over 60,000 young people each year at its 46 learning centres and extension projects across England and Scotland, and we plan to scale-up our
provision to 50 centres over the coming years. 

We are looking for a high-calibre candidate to take on the fixed-term role of Regional Operations Manager for our centres in the West Midlands, currently Birmingham, Coventry and Leicester. As a Regional Operations Manager you will line  manage the Centre Leaders in your region to ensure that centres are working effectively, that the high quality of programme delivery to young people is maintained across the cluster, and that targets are monitored and met. And of course, you will need to have a genuine passion and enthusiasm for working with young people and helping them achieve their ambitions. 

Contract: Full-time, fixed-term maternity cover until at least July 2027

Start date: July 2026

Working hours:
Monday: 9:30am – 6:00pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9:30am – 6:00pm
Friday: 9am – 5:30pm

(Some additional weekend & unsocial hours will be required)

Salary: £41,000 per annum 

Location: At one of IntoUniversity’s three current centres in the West Midlands region (currently Birmingham East, Coventry and Leicester North). The role requires frequent travel in your region (usually within the day), journey times can be 1
hour+. Intermittent travel out of the area is also required e.g. to London, this may include occasional overnight stays.

Annual leave: 33 days (inc bank & public holidays) + 3 closure days (two in December and one in July) + additional length of service entitlement (one day per year of service, up to 5 days)

Application deadline: 9am Tuesday 28th April 2026

Interview Day (in-person): Thursday 7th May 2026. Please ensure that you are available on this date.

Technology operations enable our mission every day. As Stewardship serves more churches, charities, Christian workers and donors, expectations on our core technology foundations (devices, collaboration tools, identity, and underlying platforms) keep rising. 

The Technology Operations Manager ensures those foundations are reliable, secure and simple to use by leading our End User Computing and Systems Administration teams to resolve issues quickly and keep platforms up to date, secure and reliable. The role strengthens our security posture and resilience by embedding practical controls and disciplined lifecycle management. When technology operations run well, every team can focus on serving the Kingdom - free from technology friction, confident that the systems they rely on will perform. 

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Operations Manager

The McPin Foundation

Type: Fixed term for 2 years
Location: Head office (Bethnal Green, London)/Working remotely

Salary: From £40,562 per annum FTE
Hours: 30 hours a week (0.8 FTE)

Would you like to play a key role in supporting a team championing lived experience involvement in research?

The McPin Foundation is a mental health research charity that champions the involvement of those with direct experience of mental health issues in all stages of research.  We are looking for an exceptional ‘people-person’ to join our team; someone with a keen interest in workplace wellbeing, compassion for the work that we do and confidence to manage a varied and practical workload.

The Operations Manager provides a key role in our charity managing our people and operations functions.  This includes the day-to-day running of our office space in Bethnal Green, human resources, workplace wellbeing, IT, and asset and data management.  You will provide guidance and support, bringing skills in working across teams and breaking down barriers.  You will develop new initiatives and ensure compliance with health and safety, IT and data security governance.

The post would suit someone with proven experience in human resources, health and safety and IT/GDPR.  You will have excellent communication skills (both written and spoken) and well-developed people and line management skills, understanding how to share important information in clear, compassionate and engaging ways.  Working in a small team in a central role, you will bring a can-do attitude to the workplace, inspiring others to be confident and forward thinking.  Supporting the team’s wellbeing at work is a vital part of the role.

Our team is committed to transforming mental health research through collaboration, inclusion and a belief in equity and anti-oppressive behaviour.  We strongly encourage applications from Black people, People of Colour, people who are LGBTQIA+, those with a disability and those who identify themselves in marginalised groups, as well as people with lived experience of mental health issues.

 We offer benefits including a competitive salary, hybrid/flexible working, a NEST Pension scheme with 6% employer contribution, wellbeing support and mentoring scheme, an individual training budget and access to an Employee Assistance Programme and healthcare cash plan.

Please see the full job description for more information.

The closing date for applications is Tuesday 21st April 2026 at 9am.

Interviews will be held in-person the week commencing 4th May 2026.

To apply please visit the McPin Foundation vacancy page to download an application form.

Please email your queries to Clare Walsby at the McPin foundation if you have any questions about the post.

Details

Position:Head of Community Support and Operations

Location:Barnsley, South Yorkshire

Hours:30 hours to be taken flexibly over Monday – Friday; 1 day wfh allowance

Salary:                                £50,562 FTE (£40,996 pro rata)

Contract type:Permanent

Reportable to: CEO

Direct reports: Volunteer Development Co-ordinator, Charity Advisor and Partnership Coordinator and any relevant roles that develop

Job Purpose

The Head of Community Support and Operations is a pivotal new role being introduced to the executive team at Barnsley CVS.  This person will be a key role in the growth and development of the executive team.  You will play an exciting part in the delivery and development of the recently developed 4-year strategy and theory of change. Your role will drive intention and focus on developing our support to the sector in a meaningful way to high standards, whilst ensuring our own internal operations reflect best practice.  You will need a strong knowledge of charity set up, management and governance along with a passion for what the VCSE sector does.  You will be confident in people management and development; have the ability to work inclusively with a wide range of people and backgrounds and the skill to see gaps and opportunities for service development.

You will work closely with the Head of Strategic Partnerships to identify gaps and opportunities to develop our offer of support to the sector whether through direct services, training, brokerage agreements or membership offers.  As you identify these opportunities, you will work collaboratively with the Head of Business Development to explore commercial income options that are also in line with our mission and vision.

Using your excellent people skills, you will act as the first point of contact for HR matters within the charity, overseeing the general management of our online HR system, policies and procedures.  You will work in collaboration with the CEO in any areas that need significant development or management.

You will keep up to date with new initiatives and ideas in the wider infrastructure sector, relevant legislation and modern thinking in relation to charity management best practice.

Benefits:

- 33 days annual leave increasing with years of service + annual leave given between Christmas and New Year that doesn't count against your annual leave

- Sick leave entitlement increases with years of service

- 5% pension contribution

- Paid leave to complete voluntary activity for up to 5 days pro rata

- Discount on local gym membership

- Flexible working with TOIL given for any additional hours worked

Operation Manager opportunity at Alford House

We are recruiting a versatile and commercially- oriented Operations Manager to manage the facilities, develop our rental income and provide timely and accurate financial and administrative management support.

Working model: Reporting to the Senior Youth Worker and working 18 hours, typically over 2.5 days per week (flexible working pattern can be agreed), this is a hands-on role covers (but is not limited to) the following;

• Managing the buildings and their facilities, with external contractors where appropriate
• Sustaining existing and securing new sources of income from space rentals/other commercial opportunities
• Supporting fundraising/grant income applications
• Financial and budget planning, monitoring and reporting, with the support of a part- time bookkeeper
• IT, administration and facilities management policies, processes and systems
• Ensuring the building and its facilities comply with relevant regulation and legislation and that all polices are up to date, communicated and applied to provide a safe and secure environment

Crucial to our success will be the Operations Manager’s support for and identification with our mission and values along with the ability to work collaboratively with the Senior Youth Worker and his team in their work with young people in Lambeth.

Who are Alford House?

Founded in 1884, Alford House Youth Club remains a pivotal 21st century community anchor in Lambeth, providing a safe, trusted environment where long-term, relational youth work can help young people develop socially, emotionally, physically, and creatively.

Alford House’s activity programme is open to young people aged 8 to 21 years old offering a variety of sports, games, creative and recreational activities in a safe and secure environment that is managed by our dedicated team of staff and volunteers.

It is a place where young people are known, valued, and supported over time — not as problems to be fixed, but as people with potential. We also offer a range of additional support, information, advice, and guidance to support young people to achieve their potential in education and help to prevent exclusion.

An ambitious £3m refurbishment of our historic buildings, and home since 1950, was completed recently to give the youth work team all that they need to serve the young people of the area into and beyond the second half of 2020s.

This has enhanced an already exceptional range of flexible venue spaces which we let during the daytime to theatre companies and businesses. This commercial activity contributes crucial income to support our work with young people.

What you’ll bring to Alford House

• Experience of income generation (lettings, grants etc)
• Experience of managing buildings/facilities including responsibility for maintenance, contractors, Health and Safety and regulatory compliance
• Experience with and good understanding of financial management, including budget monitoring, management and year end accounts and working with external accountants, bookkeepers and payroll.
• Experience with QuickBooks, Xero or similar.
• A proactive, hands on and practical working style, able to work independently in resource-limited settings
• Reliability and thoroughness, able to identify problems early and escalate appropriately
• Excellent interpersonal skills, collaborative, able to build effective working relationships with a wide range of people (trustees, staff, contractors and lettings clients)
• The ability to prioritise effectively and manage multiple workstreams simultaneously
• IT literacy, skilled with MS office and able to assess and implement new systems
• Demonstrable commitment to, effective safeguarding of children and young people, equality of opportunity and to creating an inclusive work environment

What Alford House can offer you

• Salary £25,000 (Full time equivalent £50,000)
• 18 hours per week worked over 2.5 days
• 15 days leave (Full time equivalent 30 days) plus statutory holidays
• Employer contribution of 5% into Alford House pension scheme

Please make sure you read our Candidate Information Pack before applying. It contains important details about the role and our organisation.

Don’t think you quite meet all the specifications? Please don’t count yourself out. We’d still love to learn more about your interest in joining Alford House!

If you would like a call to discuss the role in more detail, please email Bryan at Eastside People to arrange a conversation. Having a call of this kind will not influence the success or otherwise of your application.

We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact us so we can support you appropriately.

What’s next – how do I apply for the Operations Manager role?

Eastside People is supporting Alford House in the recruitment of this role. Please apply by submitting your CV and a cover letter both in Word doc format.

Please use the cover letter (max 2 pages) as an opportunity to add to the information you have shared in your CV and ensure that you cover:

• Your interest in the Operations Manager role and, Alford House
• Having read the information pack, the relevant experience and skills you would bring to this role (paid work, study, community/voluntary work etc)

You are welcome to send your cover letter in writing, or as a video or audio clip, alongside your CV.

The closing date for applications is Thurs 30th April 2026. Shortlisting interviews will take place shortly after by Teams and shortlisted candidates will have an interview with Alford House on week commencing 4th May 2026.

Alford House believes in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background

CHEM Trust is looking for a highly organised and proactive Operations and Governance Officer to support the smooth and effective running of the organisation. Working closely with the Finance and Resources Officer and the Chief Operating Officer, the postholder will provide essential operational, governance, and HR administration support with a mind for confidentiality, enabling the wider team to focus on delivering CHEM Trust’s mission.

The role is ideal for someone with experience in charity operations, governance, and people processes, who enjoys coordinating activities, maintaining systems, and ensuring things run efficiently.

The postholder will be line-managed by the Finance and Resources Officer. This is an individual contributor role with no direct reports.

• Base: Hybrid / Remote
• Contract: Permanent
• Hours: 15 hours per week across three days
• Salary: £15,000 (£35,000 FTE)
• Holidays: 31 working days per year (pro-rata for part-time staff), plus English bank/public holidays (pro-rata) and one additional day off for your birthday (pro-rata)

Please read the Job Description and Person Specification for further details on the role.

How to apply

Please send us:

• Your CV, to include the names and contact details of two references with knowledge of your work
• Supporting statement (maximum two sides) explaining, with examples, how you meet the skills as outlined in the job description and person specification

The deadline for applications is 11pm on Wednesday 22 April 2026. Unfortunately, we only have the capacity to contact shortlisted candidates.

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from black and minority ethnic candidates who are under-represented in the UK charity sector. You must have the right to live and work in the UK.

We understand that the application process can be difficult if you have a condition or disability that you live with. We want to make it as easy as possible for you to shine during your application process, so please let us know what we can do to accommodate you.

Salary: c.£48,000–£52,000 per annum with 3% employee / 8% pension contribution and other benefits
Hours: Full time
Contract: Permanent
Location: Hybrid (2 days a week in the London office; travel will be at own expense)

Application deadline: 9am on 27 April 2026
Interviews: Week commencing 4 May 2026

The Architectural Heritage Fund (AHF) is seeking an Operations Manager to support the organisation in delivering its mission of helping create sustainable futures for historic buildings across the UK.

This is a senior, hands-on role suited to a highly motivated and proactive self-starter who can manage the operations of a growing charity. The Operations Manager will work closely with the Director of Finance, CEO, Senior Management Team and Board of Trustees, and will line manage the Administration Assistant.

The role spans Governance and Office Management, People and Culture, Policies and Procedures, Data Protection, and IT Management and Security. The post-holder will act as Data Protection Officer (DPO), provide support and advice to the CEO and Board, and be the key liaison with external HR, IT and data protection advisers.

Key Responsibilities

Governance and Office Management

· Oversee arrangements and logistical support to the Board and Committees (including Grants Panel, Credit Panel and Audit and Risk Committee), including coordinating the annual meetings plan

· Produce draft minutes for Board of Trustee meetings and the Audit and Risk Committee

· Support the CEO and Chair with Trustee recruitment and Board management

· Develop and manage data recording and filing systems, including shared drive best practice

· Ensure effective office management, including health and safety, fire, security and equipment, liaising with the landlord as required

· Oversee correspondence handling and the premises maintenance register

People and Culture

· Act as the key link with AHF’s external HR consultant, triaging employee queries and overseeing the Employee Handbook

· Maintain accurate employee records and oversee new starter and leaver processes

· Support managers and the SMT with recruitment, inductions and employee performance matters

· Oversee staff benefits and training, including delivery of an AHF-wide training plan

· Ensure annual appraisals are completed and filed in a timely manner

· Organise team meetings, employee surveys and the annual away day, supporting the development of a positive hybrid working culture

Policies, Data Protection and IT

· Coordinate the timely updating of organisational policies and procedures, including the policy log

· Keep abreast of legislative and regulatory changes, particularly in HR and governance

· Act as Data Protection Officer, liaising with the ICO and retained data protection advisers

· Review and maintain UK GDPR compliance and arrange training as required

· Act as the key liaison with external IT providers, overseeing IT assets, security, policies and disaster recovery planning

Person Specification

Essential

· Highly motivated, proactive self-starter with a practical ‘can-do’ ethos

· Experience in a senior administrative or operations role within a small business, charity or not-for-profit organisation

· Strong experience of day-to-day HR, including employee records, people practices and policy review

· Experience of supporting Boards and senior leadership teams

· Excellent written and spoken English

· Highly computer literate, with strong skills in Word, Excel and PowerPoint

· Experience managing IT systems and third-party contractors

· Data protection knowledge and experience, with the confidence to act as DPO

· Line management experience

Desirable

· Management and/or HR training or qualifications

· Experience working with external consultants

· Company secretarial or governance experience

· Facilities or property management experience

· Experience supporting organisational culture within a hybrid working environment

About the AHF

Founded in 1976, AHF is a leading heritage charity helping charities and social enterprises across the UK to find solutions for vulnerable historic buildings through advice, grants and loans.

We are a charity committed to being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or socio-economic background.

How to apply

Please submit a CV and covering letter (maximum two sides of A4) via the application link. Covering letters created using AI will be discounted. Please write your own covering letter.

REF-227 594

This role focuses on the visitor facing side of ticketing operations. Ticketing set up and revenue management is not part of the remit, and is led by a separate senior manager, who this person will work closely with.

Please download the attached Job Description for a full overview of this role's responsibilities.
If you are viewing on a job board, please navigate to our website to find the original advert.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Key Responsibilities

• Collaborate with the Head of Visitor Experience and Ticketing to inspire, motivate and manage the Ticketing Operations team to deliver a responsive, dynamic and vibrant visitor experience. 
• Support the overall Visitor Experience and Ticketing Strategy by monitoring, managing and improving performance of the whole Visitor Experience and Ticketing team. 
• Lead on the analysis and response to visitor feedback. 
• Lead on projects prioritised by the Head of Visitor Experience and Ticketing. 
• Work with all Southbank Centre departments and partners to improve the quality and consistency of the Southbank Centre Visitor Experience and Ticketing operation.

Skills & Experience

• Passion for providing and promoting an excellent experience for visitors.
• Extensive experience of venue ticketing operations and related systems.
• Experience managing and developing a large dynamic team in a visitor focused operation. 
• Strong leader and problem solver, always leading by example Excellent communications skills.

Benefits

As well as working at one of London's most popular and exciting  sites the successful candidate will also benefit from the following:​​​​​​​
 

• A min 5%  pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for SC events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga 

An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Operations Support Officer to provide crucial support in a varied role. The post holder will be responsible for Medair UK’s financial and office administration, including maintenance of the organisation’s CRM database and some fundraising support. You will ensure the accurate processing and timely delivery of donor and financial information and acting as first point of contact for the organisation, you will be responding to supporter enquiries. You will also provide general office, and IT support to the Head of Operations.

About Medair UK

Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.

Together, we work in some of the most remote and difficult places on earth, empowering people to build a better future. This year our teams in Sudan have remained operational, working under the most difficult conditions, and launched a new response in Chad to support those fleeing across the borders. In the Democratic Republic of Congo, we received global coverage as one of the first responders saving the lives of communities affected by Mpox – and no lives were lost amongst those we treated. We also scaled up in Lebanon supporting at displaced communities affected by the conflict. In 2024 through our experienced national and international teams we helped 3,743,021  people across 13 countries.

About you

You will have experience of working in an office administration role, including financial processing and have proven experience with databases. You will be comfortable working with and prioritising high volumes of work. In addition to your experience of completing routine, complex tasks accurately and systematically, you will be able to maintain quality and attention to detail. Confident, polite and professional with excellent communication skills and the ability to work as part of a team, you will have strong planning and organisational skills, with experience of maintaining office and administrative systems

Key Activities

      Donation Processing

• Responsible for the timely recording and processing of all incoming donations (including via our website, bank account, third party platforms and cheques) into the Medair UK CRM (Salesforce).
• Ensure all donors receive gift acknowledgements / thank you letters corresponding to each gift received.
• Maintain up-to-date records of donors, staff and other contacts in the Medair UK database.
• Process and record completed Gift Aid declarations and support in the regular reclaim of Gift Aid.

      Financial Administration

• Inputting of all financial data (income and expenditure) into Quick Books.
• Preparing and following up suppliers invoices for payment.
• Processing expenses claims.
• Managing the banking of income and supporter cheques.
• Support the Head of Operations to implement the month and year end reconciliation process for both Salesforce and Quick Books.

      Facilities & Office Management

• Act as first point of contact for the office and public enquiries, responding to incoming telephone calls and emails.
• Answer basic enquiries about Medair's work and distributing information to supporters and others as required.
• Manage and order office supplies, stationery and equipment.
• Maintain a clean, tidy and safe working environment, administrating risk assessments, H&S and fire safety procedures.

      Information Technology

• Ensuring the maintenance of the IT system and handling minor in-house IT technical issues for staff and volunteers. 
• Liaising with the Global Support Office IT Helpdesk team to ensure the timely set up of IT for new staff and volunteers – i.e. setting up email addresses, and relevant permissions.
• Ensuring that IT permissions are current, and that these are amended as and when staff and volunteers leave.
• Assisting with continuous improvements in Medair UK’s use of IT.

​    Engagement Support

• Supporting fundraising activities with data segmentation and the production of standard and custom reports in Salesforce
• Supporting the production and automation of email newsletter and appeals via Campaign Monitor
• Setting up new Salesforce campaigns with tailored reports and dashboards to track donations.
• Producing digital surveys and web-forms as required.
• Providing support to Medair’s virtual events, including the technical administration of Zoom and pre and post event attendee administration.           

      HR Administration

• Organising and co-ordinating staff and volunteer inductions ensuring that the induction checklist is completed.
• Supporting the Head of Operations with team training and organisational learning and development opportunities.

Qualifications - DESIRABLE

• Vocational qualification in business or financial management / administration desirable

 Languages

• Excellent English (spoken and written).

 Experience / Competencies – ESSENTIAL

• Experience of office administration / financial administration
• Experience of Microsoft Office solutions, including proficiency in Excel, Word, Internet and email use 
• Experience of fundraising or other database(s), ideally Salesforce and Campaign Monitor
• Experience of finance packages
• Able to work to tight deadlines
• Capable planner with attention to detail for data quality, accuracy and consistency
• Clear spoken and written communicator
• Strong team player
• Ability to handle a wide and varied workload and work on own initiative
• Inspired by and in full agreement with Medair’s Christian values and ethos
• Willing to contribute to the spiritual life of the team including prayer meetings
• Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis

Experience / Competencies – DESIRABLE

• Experience and proficiency in the use of Salesforce and Quickbooks
• Knowledge or experience in the HR, IT or Office Management disciplines
• Experience in charity sector
• Experience in relief / development work
• Understanding of Humanitarian Issues

Contract Details: Part-Time (3 to 4 days/wk to be mutually agreed), permanent

Salary: £28,900 (pro rated to agreed part-time hours)

Closing date: Tuesday 21st April, 5pm. Interviews likely to be held on Wednesday 29th or Thursday 30th April. 

Workplace:  Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of at least 2 days in the office.

Only those eligible to work in the UK can apply.

NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian

We are looking for an Operations Manager who is prayerful, strategic and passionate about practically supporting the mission of the local church. The Operations Manager plays a key role as a senior member of the Inspire St James team. The purpose of this role is to enable the Church to fulfil its vision for mission, ministry and worship through strategic oversight and management of all aspects of the Church’s operations e.g. staff, finance, premises, and governance.

Inspire Saint James Clerkenwell is a Church of England church with two services (11am and 4pm) and a congregation of around 230 adults and 100 children. The congregation is vibrant and diverse and passionate about sharing the good news of Jesus. 

The Operations Manager has overall responsibility for the Operations Team and will work closely with all members of the team. They will also be part of the wider staff team in which we pray for one another and support one another to achieve our purpose and lead our ministries. 

Key responsibilities involve leading the operations team, overseeing large scale events and building projects, overseeing HR and handling the week-to-week finances. 

Location: The role will be primarily office-based, with a focus on being present to manage and support others.

Hours: The post is full time 40 hours per week, excluding lunch breaks. Some evening and weekend work may be required. 

Benefits:

• 25 days annual leave plus eight statutory bank and public holidays

• Health insurance

• Monthly Christian book allowance

• Annual salary reviews and an enhanced pension package.

• Training and development as required

The Operations Manager is expected to participate in the running of church service activities and as such there is a Genuine Occupational Requirement for the post holder to have a Christian faith (Equality Act 2010).

Freelands Foundation is seeking a Building and Operations Manager on a 12-month Fixed Term Contract to oversee the safe and effective running of our 11,000 square foot building in Central London – a multifunctional space housing a library, event spaces and team offices.

This role will lead on health and safety, fire safety and security, and is responsible for creating a comfortable and secure working environment for our team.

A core feature of this position is ensuring the successful running of events, exhibitions and programmes from an operational perspective, coordinating with programme workstreams and managing our Front of House team. The role is pivotal in creating a welcoming atmosphere for visitors and takes the lead on making spaces as accessible as possible.

Ahead of planned capital works in 2027, this role will also support the redevelopment planning and due diligence efforts, coordinating site visits and responding to building-related queries.

Reporting to the Head of Finance & Operations, the Building & Operations Manager will work collaboratively with the wider Freelands Foundation team.

Following the successful secondment of a valued team member, we are looking for a proactive and enthusiastic individual to join our Wales team as an Operations Officer on a fixed‑term basis.
 

This is an exciting opportunity to play a key role in supporting the operational delivery and development of the Duke of Edinburgh’s Award (DofE), helping more young people to access our life‑changing programmes.
 

As an Operations Officer, you will manage and support a portfolio of Licensed Organisations (LOs) to ensure the delivery of a high‑quality DofE programme. Most LOs are schools, but you will also work with a diverse range of partners, including colleges, local authorities, charities, pupil referral units, youth groups and young offender institutions.
 

You will work closely with a team of Operations Officers across Wales, each responsible for their own portfolio. The role is field‑based, involving regular travel to meetings and events. When not attending meetings, you will work from home, and applicants must live within or very close to the allocated portfolio area.
 

Reporting to an Operations Manager, you will be responsible for day‑to‑day contact with LOs and for supporting delivery of the Wales Business Plan. You will be a passionate advocate for the DofE, motivated to help achieve our ambition of giving more than one million young people the opportunity to participate in our programmes.

Welsh Language

The DofE has been recognised by the Welsh Language Commissioner for our Welsh language provision. Applications from Welsh‑speaking candidates are actively encouraged. Non‑Welsh speakers will be expected to demonstrate a commitment to developing their Welsh language skills.

Key Accountabilities

• Establish and maintain strong working relationships with Licensed Organisations to support high‑quality programme delivery across your portfolio.
• Provide effective day‑to‑day support to LOs, including induction and training for LO staff.
• Develop and implement short‑ and long‑term action plans in collaboration with LOs.
• Use online management tools to budget, forecast and track targets, and ensure effective use of eDofE across the portfolio.
• Attend regular online and face‑to‑face meetings with LOs, including occasional early morning and evening meetings.
• Carry out licence reviews with existing LOs and support the licensing of new organisations.
• Increase participation among young people who experience marginalisation, helping to expand reach and promote inclusivity.
• Support the preparation, monitoring and reporting of externally funded projects and grant applications.
• Attend and support national events, such as Gold Award Events, which may occasionally require overnight stays or weekend travel.
• Work collaboratively with colleagues across the UK, contributing to project and working groups.
• Support the implementation of the DofE strategy and the Wales Business Plan.

What we are looking for:

• Strong ability to build effective working relationships with a wide range of internal and external stakeholders.
• Excellent communication skills, with the confidence to influence external partners.
• Self‑motivated and able to work independently, while also contributing positively within a team.
• Strong administrative and organisational skills, with the ability to manage competing priorities and meet deadlines.
• Excellent attention to detail, with strong written skills including editing and proofreading materials for different audiences.
• Confident verbal communication skills, including the ability to run effective meetings and deliver presentations face‑to‑face and online.
• A solution‑focused approach, with the confidence to challenge poor practice.
• Ability to analyse and interpret data and act on insights.
• Competent in Microsoft Office applications.

How to apply and interview dates

If you feel excited by this role and believe you have the necessary skills and experience to become a valued team member, please go to our website and apply.
 

The deadline for applying for this role is: 26th April - Midnight 

1st  interviews will take place on: WC 11th May - Virtual via Teams. 
 

2nd interviews will take place on: WC: 25th May - in person, venue to be confirmed 
 

 If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us.

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and mission-driven individual to join us as Operations Manager.

About the role

The Operations Manager sits at the very heart of TLG, working closely with the Executive Director to turn vision into reality and ensure the organisation runs smoothly at every level. From trustee board and governance rhythms, through the leadership team, and out across the whole organisation, this role is pivotal in holding together the systems, structures and environments that enable TLG to flourish.

Our Operations Manager will lead and coordinate core organisational functions, champion a healthy and effective office culture, and provide confident, cross‑organisational leadership. With oversight of strategic and operational coordination, they will ensure that TLG’s systems, rhythms and ways of working are not just efficient, but actively support our people to thrive and our mission to be lived out day‑to‑day.

Your Impact

We’re looking for someone who brings clarity, steadiness and strong operational instincts to a fast‑moving, purpose‑driven organisation. They will thrive on making organisational life run smoothly - someone who can confidently hold the rhythms, plans and processes that keep TLG functioning at its best, while translating bigger strategic priorities into clear, practical action.

This person will be naturally organised, proactive in spotting improvements and able to simplify complexity into manageable systems that serve the whole team. They will be comfortable influencing across the organisation, building trust, and partnering well with others. Above all, they will care deeply about TLG’s mission and bring a thoughtful, solutions-focused approach that strengthens our culture, compliance and operational excellence.

Job Purpose

At the heart of the Operations Manager role is the opportunity to shape how TLG works at its best. This role brings strategic insight to the design and continual improvement of our organisational rhythms - streamlining key processes, strengthening ways of working, and unlocking efficiencies that free our people to focus on what matters most. By stewarding the operational heartbeat of TLG, the Operations Manager ensures that our rhythms are not only well‑managed, but intentionally aligned with our mission, enabling clarity and momentum across the organisation.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: 22.5 - 37.5 per week (0.6 – 1.0 FTE)

Closing Date: Sunday 26th April

Initial Interviews: Thursday 30th April – Online

Final Interviews: Monday 11th May – at our National Support Centre in West Yorkshire

ID 1763 — Deputy Head of HR (Operations and Systems)
Human Resources | Family Action Head Office, London (N1) with hybrid or home-working
29.6 hours per week (part time)
£42,562 – £46,703 FTE (£34,050 – £37,362 based on 29.6 hours per week) per annum 
Plus £3,062 Inner London Weighting (if office-based) or £384 (if home-working)
Permanent contract

Make a real impact on the people who support families across the UK. As our new Deputy Head of HR (Operations & Systems), you’ll shape high‑quality HR services and drive improvements that help our teams thrive.
This is a rare opportunity to lead a newly created function, modernise systems and processes, and strengthen our organisation for the future.

We are flexible about hours and where this role is based. You can work from our London office (N1) with hybrid working or from home. Home-based staff ideally travel to London once a month, but this is desirable rather than essential.

About Family Action & the Role’s Impact

Family Action has supported people through challenge, change and crisis for over 150 years. We protect children, support young people and adults, and offer direct, practical help to families and communities nationwide.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

As our Deputy Head of HR, you will lead our HR Operations & Systems function, ensuring the delivery of efficient, high‑quality HR services. You’ll oversee and continuously improve core HR processes, systems (including iTrent) and our Payroll relationship. This role blends hands‑on operational leadership with the strategic insight needed to strengthen governance, streamline processes and build overall effectiveness.

If you have significant experience leading HR Operations, Shared Services or HR Systems teams, we would love to hear from you. Your ability to optimise systems and processes, deliver through others and translate operational insight into strategic improvement will make you a strong candidate.

We Want You to Apply — Even If You Don’t Meet Every Requirement

Family Action is a supportive, inclusive employer. If you’re unsure about applying because you don’t meet every point on the Person Specification, please do apply — we value your skills, experience and values, not just checkboxes.

People‑focused, can‑do, excellence and mutual respect aren’t just words for us – they guide every decision we make. If these values inspire you too, you’ll thrive here.

Benefits:

• 30 days’ annual leave (pro rata) plus bank holidays
• Up to 6% matched pension contributions
• Flexible working options from day one
• Enhanced paid sick leave and paid family leave
• Eye care and flu-jab vouchers
• Cycle to Work scheme
• Ongoing professional development and high-quality training

Closing Date: Wednesday 29 April 2026 at 23:59
(We may close early if we find a strong candidate, so early applications are encouraged.)

All appointments are subject to satisfactory Safer Recruitment checks.

Our Commitment to Equality, Diversity & Inclusion

We welcome applications from all sections of the community and will make reasonable adjustments during the recruitment process and in the workplace. We particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and candidates with disabilities as part of our commitment to increasing representation.

Candidates with a disability may apply under the Disability Confident Scheme for priority consideration if they meet the essential criteria.

We will reimburse reasonable travel costs for in‑person interviews.

Family Action typically appoints new starters at the starting point of the salary scale unless experience or exceptional circumstances justify a higher starting point.

We are ideally looking for someone who can join as soon as possible, but this is not essential — please apply regardless of your notice period.