Part jobs

Service Delivery Administration Manager

We are seeking an experienced and highly organised Service Delivery Administration Manager to lead the Administration Hubs in the Midlands and South East Localities.

Position: 000044 Service Delivery Administration Manager

Location: Home-based, Midlands or South East Locality. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week 

Salary: Circa £33,500 per annum

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: Sunday 13 September 2026

Interview Date: 8 and 9 October 2026 . Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Support Lead, the Service Delivery Administration Manager will work to ensure the Administration Hubs are delivering high-quality administrative support to Locality Impact service delivery teams. 

Key responsibilities will include:

• Line management of Service Delivery Administrators, including recruitment, training, support and supervision, creating a positive leadership environment
• Managing performance improvement
• Supporting process improvements and creating efficiencies within the admin hub, including key stakeholders at relevant points.
• Working with Service Delivery Coaches to ensure quality administrative support is provided to commissioned services.
• Contributing to the wider Service Delivery Admin function across Locality Impact

About You

You will have:

• Experience of supporting remote teams
• Excellent communication skills
• Experience of writing and implementing new administration processes
• Experience of building and maintaining relationships with key stakeholders

This role requires frequent travel to provide face to face 1:1s, Admin Hub team meetings and wider management meetings. The teams you will be line managing are based in the Midlands and South East Locality. Candidates must be able to demonstrate how they can meet this requirement of the role

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

To apply you’ll be redirected to the organisation website where you can download the full role profile. You’ll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Service Delivery Administration Manager, Service Delivery Admin Manager, Service Administration Manager, Service Admin Manager.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Use your marketing skills to support mission-driven organisations enhance and showcase their impact, while helping strengthen our core brand.

As Marketing Executive, you will help tell the stories of Purposeful Ventures’ incubations and partner organisations, as well as our own. Working closely with the Senior Communications Manager, the Philanthropy and Communications team, and colleagues across some of our incubations and partner organisations, you will develop clear, audience-focused marketing that helps mission-driven organisations connect with the people who matter most and strengthens the Purposeful Ventures brand.

A distinctive part of this exciting new role is the opportunity to support our incubations as they are being set up. From helping develop visual identity assets to supporting with social media content, you will help our incubations put the foundations of its brand and marketing in place – working with their founders and teams to do so. If you enjoy variety, collaboration and turning ideas into compelling stories, you'll thrive in this role.

We welcome a keenness to work with start-up teams and with a non-profit focused on improving young people’s lives from their earliest years.

Job Description

This role sits within Purposeful Ventures’ core team, and provides marketing and brand support to both our core team and wider incubations.

Responsibilities and duties

Digital marketing and owned channels

• Manage routine updates to Purposeful’s current website, ensuring content is accurate, up to date and aligned with our tone of voice
• Support the Senior Communications Manager with the development of Purposeful’s new website including gathering content from internal teams, creating or adapting visual assets, CMS content
• Work alongside the Senior Communications Manager to create and design engaging LinkedIn content that reflects Purposeful’s brand and engages our priority audiences, coordinating with internal and external stakeholders if required
• Support the Senior Communications Manager with populating Purposeful’s LinkedIn content calendar, including updating our annual activity calendar
• Prepare regular engagement analysis, using LinkedIn Analytics and other relevant analytics tools, across Purposeful’s owned channels supporting the Senior Communications Manager to identify trends and opportunities to improve content performance

Content and brand assets

• Design and adapt defined collateral for presentations and external communications, including case studies, testimonials, annual reports, impact reports and templates, ensuring materials are clear, accurate, up to date and aligned with Purposeful’s tone
• Create and adapt defined compelling visual content to illustrate Purposeful’s work and impact to internal and external audiences (such as video, photography, graphics, data illustration)

Bespoke marketing support for incubations and partner organisations

• Work with the Senior Communications Manager and wider team to produce defined marketing materials for new incubations, based on each incubation’s set-up strategy. Typical outputs may include launching social media profiles, creating visual identity assets, brand guidelines, microsite or website design/build, supporting creating key messaging documents, creating tone of voice/glossary guidance, designing marketing assets, drafting social media content plans and marketing plans
• Work with the Comms team and our Ventures colleagues to deliver or support defined marketing projects for our existing incubations and parter organisations, building on the types of outputs above

Who we are looking for

Key requirements

• Passionate about creating a fairer society where all young people thrive
• Demonstrable track record of taking ownership of commitments and working hard to succeed.
• A strong design eye and experience using design tools (e.g. Canva, Adobe Creative Cloud or similar software) to create clear marketing assets
• Working knowledge of a range of website skills, platforms (e.g. Wix, Squarespace), content management systems, basic web design principles, user experience and user journeys
• Experience working from defined marketing briefs, understanding scope of work requirements: executing a brief, delivering agreed outputs for a specific audience at pace, on time and within a limited budget
• Knowledge of relevant social media tactics and experience supporting the set-up of social media profiles, or creating and managing content across social media platforms with an understanding of audience and channel specific nuances – particularly on LinkedIn
• Experience using analytics tools, such as Google Analytics and LinkedIn Analytics, to monitor engagement, evaluate performance and identify opportunities for improvement across website and social media channels.
• Ability to liaise with stakeholders beyond your immediate team, which may include experience with clients, social entrepreneurs, start-up leaders, customers or external stakeholders including working to a brief, managing feedback and delivering agreed outputs
• Right to work in the UK

Desirable

• Experience supporting internal communications across one or more channels, formats or outputs
• Experience supporting B2B or B2C event planning (such as conferences, exhibitions, public or internal events, speaker presentations, receptions, webinars or fundraising events)
• Experience working with freelancers or marketing agencies, including supporting drafting briefs, commissioning processes, project check-ins, recording minutes/actions
• Awareness of how AI tools can support content creation, design and editing, with judgement about when human review, accuracy checks and brand oversight are needed
• Charity or start-up experience is not essential. We are looking for someone who brings initiative, curiosity and transferable marketing skills, and can produce relevant, meaningful assets and outputs that add value to a project.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Job title: Lived Experience Facilitator – Service User Network (SUN)
Post no: 668
Working base: Mind BLMK - Luton Wellbeing Centre
Area covered: Bedfordshire and Luton (SUN offers a combination of online and face to face groups)
Hours: 21 hours per week. Monday – Friday
Working pattern: Tuesdays 9.30am – 5.00pm (7 hours) Remaining 14 hours to be negotiated depending on service need (within the hours Monday – Friday, 9.30am – 5.00pm)
Contract: Permanent
Salary: £25,901.41 per annum FTE (£14,700.80 per annum actual for 21 hours per week)

About the Service User Network (SUN)

The SUN is an open access model of community-based facilitated group peer support for people experiencing complex emotional needs associated with complex trauma and/or a diagnosis of ‘personality disorder’. The SUN aims to help people develop effective ways of coping, reduce emergencies and improve access to appropriate services.

Those accessing the SUN may or may not have a formal diagnosis of personality disorder. Group members will have experienced longstanding emotional difficulties, isolation and may demonstrate patterns of behaviour that may not be helpful in the longer term.

About the Role

Fundamental to creating empowerment and engagement in the SUN Project is the therapeutic community principle, that the effectiveness of the service depends upon engaging group members in the task of running, delivery, development and evaluation of the service. The utilisation of SUN members’ own resources and expertise is integral to the SUN model of peer support.

SUN Facilitators will have their own lived experience of complex emotional needs associated with a diagnosis of ‘personality disorder’ and will be able to demonstrate their recovery journey. They will work closely with mental health practitioners from ELFT (East London NHS Foundation Trust) to deliver regular Service User Network (SUN) groups in different community-based locations in Bedford, Central Bedfordshire or Luton. Full training in the SUN model, and weekly supervision by a Psychotherapist / Psychologist, will be provided for all team members.

Facilitators will work to develop and support the therapeutic community principle of the SUN model and the effectiveness of the service through engaging group members in the task of running, delivery, development, and evaluation of the service. The utilisation of SUN members’ own resources and expertise is integral to the model of peer support upon which the SUN groups are based.

SUN facilitators will have regular supervision and support in this role along with appropriate training.

About You

You have personal lived experience of personality disorder or complex emotional needs and can confidently draw upon your recovery journey to inspire hope, promote wellbeing, and support others in their own recovery. You are empathetic, non-judgemental, and resilient, with experience of supporting people in a health, social care, or mental health setting, and ideally have facilitated or co-facilitated groups.

A strong communicator, you are able to build positive peer relationships, maintain professional boundaries, manage challenging situations calmly, and work collaboratively as part of a multidisciplinary team. You are committed to empowering others, embracing lived experience as a valuable asset, and are comfortable using IT systems and travelling across Bedfordshire and Luton to deliver services

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan 
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: Thursday 10th September 2026 at 5:00 pm
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are proud to be an inclusive employer and actively promote equality, diversity and fairness. We welcome applications from everyone regardless of background or circumstances.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Floating Support Worker to play a pivotal role in our Complex Needs Service in Kingston.

Sounds great, what will I be doing?

This role provides high-quality, person-centred support to up to 15 Service Users across Kingston, promoting independent living and wellbeing. It involves assessing individual needs, developing personalised SMART support plans, and helping Service Users manage mental health, physical health, finances, and relationships.

The role includes liaising with families, carers, and partner agencies, encouraging engagement in meaningful activities, and supporting access to treatment and employment opportunities. It adopts a holistic ‘Think Family' approach and flexible working 
hours. The postholder ensures service delivery aligns with organisational values and contributes to service improvement through co-production and active Service User involvement.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You bring substantial experience supporting individuals with diverse and often complex needs, helping them work towards their personal goals while managing associated risks. You have delivered high-quality floating, outreach, and accommodation-based support, tailoring your approach to each service user's circumstances and promoting their independence and well-being.

With a strong understanding of welfare benefits, housing options, and statutory legislation, you are able to provide accurate guidance and advocacy to ensure clients access appropriate entitlements and services. You are also well-versed in health and safety procedures, particularly when working within service users' homes, maintaining a safe and professional environment at all times.

You are confident in key working, support planning, and risk assessment, ensuring that all interventions are person-centred and outcome-focused. Your knowledge of mental health, substance misuse, and related support needs enables you to respond effectively to complex situations. You collaborate productively with external professionals and partner agencies, ensuring cohesive, holistic support plans.

Organised and IT-literate, you maintain accurate digital records using computer-based case management systems. You also demonstrate a thorough understanding of safeguarding principles and the ability to act appropriately to protect vulnerable individuals. Flexible and proactive, you are willing to travel throughout the borough to deliver responsive, community-based support.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

**Thank you for your interest in Become and our Operations Assistant role.  We have already received an exceptional number of applications (in excess of 250) and have therefore decided to bring the closing date for the role forward to 11.59pm on Monday 31 August.

We do not ordinarily close roles early, but we want to be open and transparent about the demand we have already seen.

We are giving advance notice that the closing date is being brought forward so that you still have time to apply, if you wish, and we promise that we will consider all applications we receive before the revised closing date.

Thank you for your understanding, and if you have any questions, please don’t hesitate to e-mail us.**

Become Charity is a national charity fighting alongside children and young people for a better care system. We believe care-experienced young people should have the same chances as everyone else to live happy and fulfilled lives. But today, that’s far from the reality. The care system is in crisis and there are more children in care than ever before. They aren’t getting the love, support and stability that all young people need.

It’s not good enough.

We’re in a strong position to respond and it’s an exciting moment to be joining us. We’ve grown in recent years and have clear plans for the future.

The Operations Assistant is a key support role within the Finance & People (F&P) team at Become. Working under the guidance of the Operations Manager, the postholder will provide practical, day-to-day administrative and operational support across HR, operations and – to a limited degree – finance administration.

This is an entry-level role suited to someone who is organised, reliable and keen to learn. The Operations Assistant will serve as a first point of contact for F&P enquiries from across the organisation, handling routine queries, supporting processes and escalating to senior team members where needed.
As an organisation serving children in care and care leavers, we are keen to receive applications from people with experience of care. We also especially welcome applications from people from racially minoritised communities.

Location
Our team currently work remotely from home, with the required attendance of in-person meetings (generally expected once or twice per month). In-person meetings usually take place in our office space in Old Street, London and Become covers the cost of travel within Great Britain for essential in-person meetings. The Old Street office space is available for team members to work from if preferred. For non-London based team members hot-desking options near you can be requested if required.

Equity, Diversity and Inclusion
As an organisation serving children in care and young care leavers, we are keen to receive applications from people with lived experience of care. We are actively seeking to bring diversity of perspectives and experience, and especially welcome applications from those from racially-minoritised communities. We ask all applicants to fill in an Equity and Diversity Monitoring from to better understand the diversity of applicants. This is optional, and anonymous and it will not be connected with your application.

How to apply
To apply please complete our application form on our recruitment platform by the application close date and time.

Once the advert has closed, all applications will be reviewed anonymously, to ensure fairness and remove bias.

At the application stage, we ask candidates to complete the application form on our recruitment platform. The application form includes asking the candidate to upload their up-to-date CV and provide an answer for each competency question, using between 100 and 400 words per answer.

To apply for this role, the application form requires you to:
 

• Upload your up-to-date CV
• Provide your answer to each competency question, using between 100 and 400 words per answer. Please ensure you provide relevant examples that demonstrate how you meet the required skills and experiences as outlined in the job advert and description
• Complete the Equity and Diversity Monitoring Form (this is notcompulsory, but can help us identify areas we need to look at within our processes)

The deadline for applications to be received is Monday 31st August 2026 at 11:59pm.
Once the application window is closed your application will be assessed. Become embodies and promotes fairness in all our recruitment processes - at application and sift stage, personal or identifiable information will be redacted to anonymise your application for assessment.

InterviewDetails
If you are successful at sift stage, you will be invited to interviews. Our process includes two interview panels – a young Persons Panel, and a Staff Panel.

Interviews will take place on:
Young Persons Panel - 21st September TBC
Staff Panel – 22nd September TBC

Please note, you will receive 2 interview invites (one for each panel). Please ensure you book one slot for each panel. If you do not accept your invite to interview, book your interview slots or contact us 48 hours ahead of the first interview date, we will assume you are no longer wishing to progress your application and you will be withdrawn from the process. We kindly ask candidates to keep the listed interview dates available where possible, as we may have limited flexibility to offer alternative dates.

Interviews may be held virtually using a video calling app (Microsoft Teams or Zoom) or in person at our location in Central London. If access to technology/internet is difficult for you, please contact us so we can assist in making suitable arrangements.

Become embodies and promotes fairness in our recruitment process. As part ofthis, short-listed candidatesinvited to interviewwill be sent the interview questions in advance.

If you have any reasonable adjustmentsto request for thisrecruitment process, pleaseadviseus on your application form.

If you are a Care-experienced young person (27 years or younger) interested in this vacancy, you are eligible to access our Propel into Work (PiW) service for application or CV advice. Please note, any questions regarding the role should be directed to the vacancy manager.

Please Note
All applicants must have a Right to Work in the UK.Although the role is hybrid,we are unable to offer work visas or sponsorship for any candidates.

We’reproud to be a Living Wage Employer. We are committed to #ShowingTheSalary. Our roles are #OpenToAll

REF- 230 423

Head of Youth Work

Are you motivated, energetic, and organised with the ability to connect with both young people and staff/volunteers?

If you are looking for a leadership position that requires creativity, that will enable you to flourish, be ambitious, operate both strategically and operationally, and drive success then this is the position for you!

As an equal opportunities’ employer, the organisation welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities.  The dedicated Equality, Diversity and Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

Position: Head of Youth Work

Location: Tilbury, Essex

Salary: £38,000 to £43,000 (dependent upon experience)

Contract: Permanent

Hours: Full-time, 37.5 hours per week (hours will be outside of the usual 9-5)

Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym access (once the site has opened); access to the OnSide Talent Academy; bespoke training and mentoring.

Closing Date: 12 noon, Monday 7 September

First stage interviews (online): Wednesday 16 September

Young Person Panel (in-person in Tilbury): Evening of Monday 21 September

Second stage interviews (in-person): Future youth zone – Wednesday 23 September

About the Role

As the Head of Youth Work, you'll take the lead in shaping the future for young people, guiding a dynamic team of Youth Workers to create a youth work experience that stands out. We’re looking for someone who’s creative, driven, and all about making things happen for young people. You’ll be hands-on, with a positive vibe, ready to bring fresh ideas to the table and see them through to success.

No two days will be the same! You’ll be at the forefront, designing the new Youth Work Offer, recruiting and developing a passionate team, and ensuring our programs run smoothly. From junior and senior clubs to holiday clubs and events, you’ll make sure everything is on point.

You’ll be a crucial part of this new youth zone for Grimsby and North-East Lincolnshire, welcoming up to 250 young people each session and creating a space where they can thrive. Ready to make a difference? Join us!

Key responsibilities include:

• Staffing
• The Offer (Programme)
• Safeguarding Young People
• Partnership Working
• Policy, Compliance and Quality Assurance
• Leadership
• Inclusion

Before the youth zone opens and during its construction, there will be elements of hybrid working in place.

About You

You will:

• Be driven, hardworking, organised and equally comfortable engaging with young people and staff/volunteers.
• Have a sense of fun, plenty of energy but also a calm temperament and the ability to operate at a senior level
• Believe in young people’s potential and be proactive and can-do.

You won’t be afraid to get stuck in leading sessions yourself if needed, and you will lead on safeguarding within the organisation.

You will have experience of:

• Youth work, including in open access environments with young people aged 8-18 (up to 25 with additional needs/disability)
• Leading and managing youth work activities  
• Managing staff and volunteers, leading a team to achieve targets and key performance indicators (for example membership & attendance)  
• Managing budgets
• Managing conflict between young people and establish clear behaviour standards  
• Developing opportunities for young people to participate in decision making processes

To apply, you will be asked to submit a CV and cover letter via the company website.

About the Organisation

This is a brand-new locally run youth charity, set to provide thousands of young people with the opportunity to have fun, make new friends, try something new and feel safe. With community centric values and located in the heart of Grimsby, it will be an inspiring place for young people aged 8 – 18, and up to 25 for those with additional needs, to enjoy their leisure. The building is due to be completed in 2025.

The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this.  Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter.  The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application. 

The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires an Enhanced DBS check.

Other roles you may have experience of could include Youth Work, Head of Youth Work, Director of Youth Work, Youth Work Director, Head of Community Youth Work, Community Youth Work Director, Youth Worker.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation. #INDNFP

About DadVocates

DadVocates is a new four-year project, funded by The National Lottery Community Fund, that will train, mentor and supervise young dads with lived experience of young fatherhood to act as volunteer peer advocates for young fathers going through children’s social care (CSC) proceedings, including Child Protection, Child in Need and Public Law Outline.

The project responds to evidence from our work with over 800 young dads, which shows that the majority felt negatively about CSC proceedings from the outset: many hold fatalistic expectations about losing contact with their children and are reluctant to engage. By matching young dads with a trained volunteer DadVocate at the earliest possible stage, the project aims to build agency, improve engagement and ultimately improve outcomes for children.

Over four years, the project will train 40 volunteer DadVocates, support 100 young dads through CSC proceedings, and deliver father-inclusive practice training to 160 social workers and other professionals across five local authorities. It will also co-design clear guidance on what good father-inclusive practice looks like within children’s social care teams.

This is a genuinely ambitious project, working at the intersection of lived experience, peer advocacy, social care practice and systems change. It was conceived by a young dad who is now a NEYDL trustee and qualified social worker and has been co-designed with 174 young dads over three years.

The role

The DadVocate Programme Manager will lead this project from the outset. You will recruit, train, mentor and supervise our volunteer DadVocates; chair and manage the project Steering Committee; lead the development and delivery of professional training for social workers; oversee monitoring, evaluation and funder reporting; and manage the project budget.

This is a programme management role, not a casework role. Cases are held by NEYDL’s Senior Young Dads Workers; the DadVocates you manage provide peer support within those cases. You will have direct relationships with young dad beneficiaries through steering committee meetings, evaluation sessions and learning events, but your primary responsibility is managing and supporting the DadVocates and the systems around them.

The DadVocates are young dads with lived experience of young fatherhood, not professional practitioners. They will need significant support, encouragement and professional development to operate effectively in what can be a challenging environment. The quality of that management and support is central to the success of this project.

You will work alongside training and research providers, closely with NEYDL’s Senior Young Dads Workers as the case holders and be supported day-to-day by the CEO.

What we are looking for

We are looking for someone with substantial experience, knowledge and competency working within the children’s social care and social work arena, alongside a track record of managing projects in the voluntary sector. The ideal candidate will bring both: professional grounding in children’s social care/social work and the programme management experience to lead a complex, multi-strand project over four years.

You will possess a deep understand of the children’s social care and social work system, be able to design and deliver training that changes professional culture and have the people management skills to support a team of volunteer young dads who are developing professional skills alongside their advocacy role. You will also need to build trusted relationships with young dad beneficiaries, social workers, academic partners and a range of local statutory and voluntary organisations.

We particularly welcome applications from people with lived experience of young fatherhood or young parenthood, from people with personal or professional experience of children’s social care proceedings (including professionally qualified social workers) and people from minoritised backgrounds.

What we offer

NEYDL is a close, inclusive and supportive team that actively invests in the development of its staff. We are a non-judgmental organisation built on mutual trust, respect and honesty. If you join us, you will be part of a team that genuinely believes in what it does.

In addition, we offer:

• 7.2 weeks’ annual leave per year, inclusive of statutory and public holidays
• 5% employer pension contribution
• A flexible hybrid working arrangement
• Regular supervision and fortnightly team meetings
• Funded professional development and training
• Mileage paid at 55p per mile for business travel
• The opportunity to lead a nationally significant project at the forefront of father-inclusive practice

Job purpose

To lead and manage the DadVocates project, a four-year National Lottery-funded programme training volunteer young dads as peer advocates for young fathers in children’s social care proceedings; delivering professional training to social workers; and working towards the embedding of father-inclusive practice across children’s social care teams in five local authorities.

Key responsibilities

1. Project management

• Take day-to-day responsibility for the management and delivery of the DadVocates project across all strands of activity
• Manage the project budget, monitor expenditure and liaise with the CEO and Finance Officer
• Update and maintain NEYDL’s Evaluation Framework with DadVocates-specific indicators and methodologies within the first two months of the project start date
• Ensure the project meets its funder milestones and KPIs, maintaining accurate records of outputs and outcomes
• Produce quarterly progress reports for internal review and contribute to annual funder reports
• Commission and manage the external evaluator for the four-year evaluation
• Identify and escalate risks and challenges to the CEO, recommending solutions

2. Steering Committee

• Chair and manage the project Steering Committee, which meets every two months and comprises young dads, NEYDL frontline staff, the safeguarding lead, social work professionals, related experts and academic partners
• Induct Steering Committee members, including young dads, into their roles, providing tailored support to ensure they can contribute confidently alongside professionals
• Use Steering Committee meetings to review progress, identify challenges and agree recommendations for the next period of delivery

3. Co-creating the DadVocate training programme

• Work with training and research providers, young dads and Steering Committee members to co-create a 100-hour peer advocacy training programme for volunteer DadVocates
• Deliver the DadVocate training programme alongside NEYDL staff and delivery partners
• Lead annual reviews of the training programme and update content in response to learning and feedback

4. Managing and supporting volunteer DadVocates

• Recruit and train 10 young dad volunteers per year (40 over four years), all with lived experience of young fatherhood
• Provide ongoing mentoring, supervision and wellbeing support to all active DadVocate volunteers: at least 50 hours per volunteer per year
• Set clear objectives for each volunteer, conduct regular appraisals and team meetings, and support their professional development and progression
• Recognise that DadVocates are young dads with lived experience rather than professional backgrounds, and provide the high level of structured support this requires, including supporting them to navigate professional environments with confidence
• Support the progression of volunteers into employment, further training and community leadership roles

5. Matching DadVocates with young dads in CSC proceedings

• Build and maintain referral pathways with social services, midwifery, Family Nurse Partnerships, Family Hubs and other local networks across target local authorities
• Match 100 young dads over four years with a volunteer DadVocate (10 in year 1, rising to 40 in year 4)
• Work closely with NEYDL’s Senior Young Dads Workers, who hold cases, to coordinate peer advocacy support within CSC proceedings
• Maintain oversight of active advocacy arrangements, ensuring DadVocates are appropriately supported and that safeguarding obligations are met at all times
• Engage directly with young dad beneficiaries through steering committee meetings, evaluation sessions and project learning events

6. Professional training for social workers

• Co-create professional training content with social workers and young dads on the Steering Committee, drawing on national research and NEYDL’s practice experience
• Deliver half-day induction training to 15-20 social workers per local authority at the outset of each area’s involvement, co-facilitated by young dads or DadVocate volunteers
• Deliver annual refresher training in each local authority
• Facilitate quarterly case review and learning meetings with social workers in each local authority, involving DadVocate volunteers
• Co-design guidance on what father-inclusive practice looks like within children’s social care teams, with social workers and young dads (first version in year 2; updated version in year 4)
• Organise and host two information-sharing events for social care professionals in years 2 and 4 (approximately 100 professionals per event)

7. Monitoring, evaluation and learning

• Coordinate data collection with young dads, DadVocate volunteers and social workers using NEYDL’s evaluation tools and new instruments co-designed for this project
• Produce annual evaluation reports and disseminate learning through NEYDL’s wider networks, events and conferences
• Share learning through stakeholder events, professional networks and NEYDL’s regular sector-facing activity

8. Safeguarding

• Ensure robust safeguarding arrangements are in place for all project activity, particularly for DadVocate volunteers operating within CSC proceedings
• Work closely with NEYDL’s Safeguarding Lead to ensure policies and protocols relevant to the project are current, understood and followed by volunteers and partners
• Act as first point of contact for safeguarding concerns arising within the DadVocates project

9. Collaboration and partnerships

• Work closely with NEYDL’s Senior Young Dads Workers as case holders, ensuring a joined-up and consistent approach to supporting young dads involved in the project
• Build and maintain relationships with academic, statutory and voluntary sector partners
• Work with the Business Development Manager to help secure longer-term Local Authority funding for DadVocates, using evidence of impact from the project to support conversations with Local Authorities and expand the project’s reach beyond the areas and targets in the original funding bid
• Represent NEYDL and the DadVocates project at external meetings, networks and conferences
• Contribute to NEYDL’s wider communications and engagement activity

10. Other

• Deputise for the CEO as required
• Report to the Board of Trustees in person or in writing on a quarterly basis as required

11. Standard clauses

• The post holder must carry out their responsibilities at all times with due regard to NEYDL’s Equity, Diversity and Inclusion strategy, policy and statement, and Safeguarding Policy
• The post holder is responsible for ensuring that policies and procedures relating to health and safety in the workplace are adhered to at all times
• The post holder must respect the confidentiality of data stored electronically and by other means, in line with NEYDL’s Data Protection Policy
• This role requires satisfactory enhanced Disclosure and Barring Service (DBS) clearance prior to appointment
• This job description is not exhaustive. NEYDL reserves the right to reasonably add to or revise it at any time in agreement with the post holder.

Durham Diocese is looking to recruit a Church Planting Enabler passionate about seeing the church multiply across our region, reaching out to the 99% of people who are not yet in church.

The Growing Churches team work with churches across our Diocese to help raise disciples, develop missional confidence, and multiply ministry through establishing new worshipping communities and engaging in church revitalisation.

We are looking for an experienced missional leader who, with creativity and passion, is able to inspire and coach churches to identify opportunities, develop leaders, and plan strategically for new expressions of church.

Are you an experienced Executive Assistant who takes pride in providing exceptional support to senior leaders? 

We are seeking a highly organised and proactive Executive Assistant to join the Conference Office team of the Methodist Church in Britain. This is a varied, rewarding and public-facing role, providing high-level professional support to the Church's most senior office holders, including the Presidency. 

About the Role 

You will provide high-quality executive support to senior office holders within the Methodist Conference, acting as a key point of contact and ensuring their time, priorities and commitments are managed effectively. 

Your responsibilities will include: 

• Managing complex and busy diaries, coordinating appointments and resolving scheduling conflicts to ensure seamless day-to-day operation of the office, 

• Organising travel and accommodation arrangements, 

• Building and maintaining positive relationships with internal and external stakeholders 

• Managing enquiries and correspondence, exercising sound judgement when prioritising and responding to requests, 

• Supporting the organisation of meetings and events, coordinating venues, catering, logistics and event administration in collaboration with colleagues, 

• Handling sensitive and confidential information with professionalism and discretion. 

About You 

You are an experienced Executive Assistant who is confident managing multiple priorities in a dynamic environment. 

You'll bring: 

• Significant experience of providing executive and diary management support to senior leaders

• Excellent organisational skills and meticulous attention to detail 

• The ability to manage a varied workload and respond effectively to changing priorities 

• The ability to quickly develop an understanding of a wide range of subject areas and understand links between them 

• Excellent interpersonal, communication and relationship management skills 

• The ability to engage well with a diverse range of internal and external stakeholders 

• Experience of handling highly confidential information with discretion and professionalism 

• A proactive, solution-focused approach, with the ability to anticipate needs and take initiative 

• A high level of proficiency in Microsoft Office applications including Outlook, Excel, PowerPoint and SharePoint 

This is an opportunity to use your skills in a role that makes a genuine difference. You will work alongside dedicated colleagues, support senior office holders, and contribute to the effective operation of the Methodist Church in Britain.

If you are looking for a role where your organisational expertise, professionalism, and relationship-building skills can have a meaningful impact, we would be delighted to hear from you. 

Please note that applications from Methodist Ministers (Presbyters and Deacons) cannot be considered for this role.

Our Culture, Values and Benefits 

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing, a work-life balance augmented by: 

• Generous annual leave (plus an extra 3 days over Christmas/New Year) 

• Flexi-leave and or TOIL (where applicable) 

• Access to an on-site Wellbeing Adviser service.

• A generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution. 

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from all backgrounds, including Black, Asian and other Minority Ethnic groups. 

Enquiries 

For questions or reasonable adjustments during the recruitment process, please contact our HR team. Details on our website.

Key Dates 

Closing Date for Applications: 6 September 2026 

Interviews (on-site in London): 17 September 2026 

Please note: We reserve the right to close this advert early ifsufficient applications are received. 

Job description

Location: Westminster, London

Contract: Permanent

Salary: £33,524 per annum for 35 hours per week over 5 days, based on an FTE salary of £33,524 per annum (NJC Scale Range 15–19) inclusive of London Weighting, pension and other benefits. 

Hours of work: 35 hours per week, Monday – Friday, excluding breaks.

Annual leave: 35 days including bank holidays / Statutory Holidays 

Closing Date: Monday 31st August 2026

JOB PURPOSE

The postholder will help the people accessing our services to engage with pre-employment support to build the skills, confidence and resilience needed to gain future employment. This will be achieved through one-to-one support sessions, designing and delivering pre-employment workshops, digital inclusion initiatives, and volunteering opportunities. By providing guidance and meaningful engagement, the postholder will help clients develop transferable skills, improve digital literacy, and gain valuable experiences that supports their journey into sustainable employment. 

MAIN DUTIES 

• To provide a safe, inclusive and welcoming service for those who are seeking to gain employment, training or volunteering opportunities, including exploring goals and available support.

•  To support a caseload of clients one-to-one who use the service in developing tailored self-development plans that identify opportunities for pre-employment support, digital literacy, volunteering and other meaningful activities in order to gain future employment.

•  To develop and facilitate pre-employment workshops that support clients to build transferable skills, increase confidence, and prepare for future employment opportunities. Independently run training sessions and group programmes, managing all aspects of delivery. Sessions will typically be facilitated on a lone-working basis.

• To develop and facilitate training or group programmes both internally and across external organisations as appropriate. Independently run training sessions and group programmes, managing all aspects of delivery. Sessions will typically be facilitated on a lone-working basis.

• To design and deliver digital inclusion activities that support clients to develop digital skills, improve confidence in using technology, and access online services – sometimes working in partnership with other agencies to enhance delivery and reach.

• To build and maintain positive relationships with employment, training and volunteering organisations and partners, including attending off-site networking events.

• To participate in Employment, Training and Volunteering drop-in services and events to allow varied points of access for clients to engage with support, including at the Passage Resource Centre, at Passage accommodation projects and with external partners.

• In partnership with Fundraising colleagues, develop and implement opportunities for our corporate partners to deliver training or get involved in volunteering.

• To work with the Lived Experience Project Manager to ensure we provide opportunities for clients to get involved in the shaping of the service to further develop the project appropriately.

• To deliver client work and workshops in line with defined Key Performance Indicators and ensure accurate data inputting on our In-Form database in a timely fashion and produce data for reports as requested.

• To participate in weekly client reception shifts alongside the wider Community Services Team.

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.

• To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.

• To participate in regular supervision, case managements and annual appraisal, and help to identify your own job-related development and training needs.

• To ensure that all The Passage policies and procedures are being adhered to.

• To contribute to the effective implementation of The Passage’s Equity, Diversity and Inclusion Policy as it affects both The Passage and its work with vulnerable adults.

• To at all times undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage 1.

• Undertake any other duties that may be required which are commensurate with the role or per organisational requirements.

Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder.

Person Specification: 

This person specification sets out the essential abilities and qualities that will be used in the selection criteria for the post. When completing your application form, please address criteria E1 to E7 and K1 to K4 demonstrating your experience and knowledge and give evidence of your experience and abilities.

EXPERIENCE 

E1 Experience of working in a similar post, either a paid or voluntary capacity, supporting disadvantaged groups into work or volunteering

E2 Experience of working with a diverse range of partner organisations to achieve positive outcomes

E3 Experience in supporting individuals to identify their strengths, set personal goals, and take steps toward achieving them

E4 Experience of designing and developing group workshops independently, training sessions, or structured programmes that would support individuals to build skills (or confidence in delivering training sessions).

E5 Experience of managing a complex caseload and working within an evidence-based practice framework to meet targets and Key Performance Indicators

E6 Experience in using digital tools and platforms (e.g. Microsoft Office, online job search tools, email, video calls etc.) and confidence in delivering training in these areas. E7 Experience of working with databases and recording systems to evidence your work (training will be provided) 

KNOWLEDGE 

K1 Knowledge of accredited training programmes and how to increase access for vulnerable individuals

 K2 Knowledge of how to influence and practice positive engagement

 K3 Knowledge of how to support and provide guidance to individuals and how to draw up a personalised development plan

 K4 Understanding of ways of working with partners to add value and capacity to a service

Contract Type: Maternity Cover 12 months (preferably starting on the 1st December 2026)

Hours: Full Time, 35 hours per week (open to 4 days a week)

Location: Any of our King's Trust offices (flexible working with a minimum of 2 days in the office)

Interviews: 10th and 11th September 2026

We’re looking for a highly proactive and driven team player to work at the heart of our senior fundraising and marketing team, helping us shape and deliver our biggest strategic priorities.

In this fast-paced, people and project focused role, you’ll manage priority projects, strategic plans, and department-wide reporting—keeping everything on track and making complex projects simple, clear, and actionable.

You’ll be the glue that holds everything together, ensuring the team stays aligned through management reporting, leadership meetings, and internal communications. If you love bringing structure to projects, juggling competing deadlines, and making an impact, this role is for you!

This is a fantastic opportunity to work closely with senior leaders, gain deep insight into every corner of our fundraising and marketing team, and play a key role in delivering our mission.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Fundraising Planning Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Fundraising Planning Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

About the service: Door of Hope, East London

Door of Hope supports women who sell sex in Tower Hamlets through advocacy, information, emotional support and practical help. The service works alongside women at their own pace and is supported by a committed volunteer team delivering street outreach in Tower Hamlets on Thursday mornings and Friday nights.

About the role

Beyond the Streets is a UK charity with over 20 years’ experience partnering with women in the sex industry to support safety from coercion, violence and abuse. We provide trauma-informed, person-centred support, specialist training, and resources shaped by research, lived experience and practitioner insight.

This psychotherapy service was developed because many women supported by Door of Hope need flexible, accessible therapeutic support that mainstream services may not be able to provide. Since its introduction, the service has demonstrated meaningful positive impact, supporting psychological and behavioural change for women experiencing multiple disadvantage.

Based at our offices in Tower Hamlets, you will provide women-centred psychotherapeutic support to women with complex needs through in-person, online, telephone or blended approaches.

At times, you may meet women in local cafés, hostels or other community settings to build relationships, establish trust and offer brief therapeutic interventions.

You will work alongside a small Door of Hope daytime support team and service manager to manage risk, coordinate support, and help women access appropriate services across the borough.

Who are we looking for…

• Relevant professional qualifications.
• Understanding of the complexities facing women experiencing multiple disadvantage and the barriers they may face when accessing services.
• Experience working within a multi-disciplinary framework.
• Experience engaging with people from diverse backgrounds.
• Knowledge of adult safeguarding protocols and procedures.
• A non-judgemental, women-centred approach to support.
• Confidence working within a Violence Against Women and Girls (VAWG) framework.
• A commitment to providing high-quality, women-led and trauma-informed support.
• Strong communication and interpersonal skills.
• Patience, compassion, resilience and a motivational approach.
• A responsible, dedicated and flexible approach to work.
• Competent IT and computer skills.

We are seeking a compassionate, non-judgemental practitioner who recognises each woman’s strengths and can work safely within gender-informed, trauma-informed and safeguarding frameworks. You will bring experience of complex trauma, multiple disadvantage and multi-disciplinary risk management, alongside a strong commitment to extending the reach and impact of this work.

Genuine Occupational Requirement (GOR)

This role will work alongside women involved in survival sex, survivors of sexual exploitation and women with lived experience of violence against women, and is therefore restricted to female applicants only under Section 9 of the Equality Act 2010.

All roles are subject to proof of eligibility to work in the UK, satisfactory references, and a DBS check. 

Using AI tools for your application - We are seeing an increase in generic, duplicated applications generated using AI tools. Submissions must reflect your own experience and individuality. Applications that appear “carbon copy” or not genuinely representative of you may be rejected.

We recognise our responsibility to remove any barriers in our recruitment process. If you have identified any barriers in the Job Description or Person Specification, please tell us of these in your application. We are committed to making any reasonable adjustment to the job where possible, and it would help us to know your needs to do this.

Shape the future of play and early intervention services for disabled children while leading strategic innovation at one of the UK's most impactful disability charities.

About Newlife
As one of the UK's leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better - for the families we serve, and for the people who help us to make that happen.

Through grants and emergency equipment loans, we ensure children get the vital equipment they need, when they need it, while our free nurse helpline offers crucial support and information – as well as a listening ear. Our campaigns help to give children with disabilities and their families a voice, advocating for change to benefit the families we serve.

Across the whole of Newlife, our teams are crucial to our success – it's not just a job; here you'll be helping us to change lives every day.

What you'll be doing
You will lead the development and delivery of innovative services that improve the lives of disabled children and their families through play, early intervention and inclusive practice. Working closely with families, healthcare professionals, education providers and community partners, you will identify emerging needs, drive service improvement and develop approaches that increase impact, reach and sustainability.

A key focus will be shaping the future of Newlife's play offer, including Community Play programmes, Play Pods and the development of new Early Years services. You will ensure services are informed by evidence, family insight and best practice in child development, inclusion and play.

If you're ready to lead transformational change in early intervention services and make a lasting impact on the lives of disabled children and their families, we'd love to hear from you.

Please note DBS check will be required for this role.

Title: Head of Operations

Responsible to: CEO

Hours: 35 hours per week

Salary: £45,000 - £48,000 FT (depending on experience and qualifications)

Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP and Tottenham Hale, N17 9FU) + other locations if required

Contract: Permanent (subject to continuation of funding)

Please Note: Enhanced DBS check will be required

JOB OVERVIEW

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you want to use your operational management experience to have a tangible impact in the community? This is an exciting opportunity for an experienced team leader looking to take on a meaningful new career challenge to join the Brent Irish Advisory Service (BIAS) as Head of Operations.

The Head of Operations oversees all of BIAS’s projects, managing a small, high-performing team of project coordinators and frontline advice and community-support staff to ensure that we provide the highest-quality service to our clients. You will need to have demonstrable team-management experience, strong people and communication skills, and a willingness to take a hands-on approach to project delivery, along with excellent organisational and strategic abilities to ensure that projects are delivered sustainably, effectively and efficiently.

In 2025, BIAS expanded its successful Brent-based advice service and active ageing clubs into Haringey borough. The Head of Operations will take the lead on further building and developing the new services in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal service-user base.

This is a key role within the BIAS senior leadership team, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Manage a team of five project coordinators and five front-line staff to ensure effective delivery and monitoring of BIAS’s core welfare and housing advice, active ageing, volunteering and befriending projects, which support over 900 people per year.
• Manage HR procedures, including employment contracts, probation assessment, leave administration, staff supervision, performance management and exit procedures.
• Conduct recruitment procedures where needed, and supervise the onboarding process for new joiners.
• Oversee training and development needs and budgets.
• Ensure good teamwork and lines of communication between staff, including by chairing regular staff meetings.
• Create a positive working environment in which equity and diversity are promoted and staff can do their best.

Project management

• Project-manage the further development of new advice and active ageing services in Haringey borough.
• Take the lead on promotion and marketing of BIAS’s services, including by representing the charity to partner organisations and at external events.
• Contribute to the organisation and running of regular community and fundraising events.
• Deputise for the Advice Services Manager where needed, supporting the welfare and housing advisers with complex casework, forward planning and client management.
• Support the Active Ageing Coordinators and volunteer teams wherever needed with the day-to-day running of the active ageing clubs.

Quality and service delivery

• Oversee quality-assurance procedures in line with the Advice Quality Standard (AQS), and spearhead biannual renewal of BIAS’s AQS accreditation.
• Oversee running of BIAS’s volunteer project in line with the Investing in Volunteers quality accreditation standards.
• Serve as internal data protection officer, monitoring GDPR compliance, managing risk and responding to any potential data breaches.
• Serve as BIAS safeguarding lead, ensuring that safeguarding policies and training are kept up to date, and that all safeguarding concerns are appropriately addressed.
• Work with the Fundraising and Communications Manager to administer the BIAS website and implement BIAS’s social media strategy.
• Administer BIAS’s IT and client management systems (Microsoft 365, SharePoint, BrightHR, Lamplight CRM), coordinating training, updates and troubleshooting.

Operational leadership

• Advise the CEO on all staffing and service-delivery issues.
• Monitor and report on service delivery, including through monthly advice and volunteer-project reports, quarterly Board reports and regular funder reports.
• Carry out regular reviews of BIAS’s annual business plan, risk register, five-year strategy and internal policies and procedures, providing recommendations to the CEO and Board of Trustees on strategic direction.
• Research and secure funding from grant-making organisations, ensuring BIAS’s future financial sustainability.
• Work closely with the Finance Manager and CEO on budgeting, grant monitoring, cashflow and financial authorisation.

These are the basic duties required of the Head of Operations. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based in our advice offices and club venues in Willesden and Haringey but there may be some options for flexible working (e.g. one day per week from home). Occasional evening or weekend work may be required.

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community in Brent for almost fifty years. We deliver our support through our welfare and housing advice service, our active ageing clubs, our volunteer project and our befriending scheme. We raise over £2 million in extra income for the most vulnerable and disadvantaged every year and have over 7000 attendances at our club services. BIAS has recently expanded into Haringey borough and has exciting plans to further develop its project scope and geographical reach, supported by sustainable and diversified grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. The deadline for applications is 29th August 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.