Quality improvement project manager jobs in Accrington, lancashire

Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in the criminal justice system?

We’ve made substantial progress in recent years, with improvements and expansions to our delivery model and significant growth in our staff team. In Spring 2026, we will launch our refreshed organisational strategy, which will shape our work over the next three years and beyond. To support this growth, we are recruiting for a full time National Director of Operations to lead our delivery across England, Wales, Northern Ireland, and emerging community settings, with an ambition to reach Scotland. This is an exciting opportunity to play a central role in scaling our impact and strengthening our presence across the criminal justice system and beyond.

As National Director of Operations, you will provide strategic and operational leadership for our learning programmes in prisons and community settings. You will ensure high‑quality, consistent and accessible delivery, overseeing a team of six Regional Managers and a wider workforce of around 65 staff, volunteers and over 2,000 peer mentors trained each year.

Working closely with senior colleagues, partner organisations and national bodies such as HMPPS, you will drive programme excellence, innovation and partnership working. You will also play a key role in new business development, operational strategy, contractual delivery and ensuring we can reliably demonstrate the impact of our work.

The role requires an experienced operational leader with a deep commitment to improving outcomes for people facing disadvantage. You will bring:

• Senior leadership experience in a complex, multi‑site environment.
• A track record of delivering large-scale programmes and leading distributed teams.
• Strong strategic thinking, problem‑solving and relationship‑building skills.
• Experience working with statutory bodies or large public-sector partners (e.g. HMPPS).
• Excellent judgement, communication skills and the ability to influence at all levels.
• Understanding of the criminal justice system, safeguarding, or alternative education environments (desirable).
• A collaborative, inclusive leadership style aligned with Shannon Trust’s values.

We want to hear from applicants who are as committed to the cause as we are.

This is a home-based role but will require travel around the UK including overnight stays. This role is 5 days per week (35 hours) with working days/hours to be mutually agreed in line with business needs.

Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. This role does require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Interviews, which will be held online, are planned for the w/c 18th May.

10GM is a partnership that supports the voluntary, community and social enterprise (VCSE) sector right across Greater Manchester. It brings together four local infrastructure organisations — Action Together, Bolton CVS, Manchester Community Central and Salford CVS — who work closely together to champion local voluntary and community action and social enterprise, helping communities thrive across the city‑region.

While this role is based at Action Together, you’ll be working as part of the wider 10GM team, contributing to work that has a Greater Manchester–wide focus and impact across all ten boroughs

GM Head of Programme- Spaces of Hope and Connection 

The role

Thanks to National Lottery players, 10GM, on behalf of Greater Manchester Live Well, will receive £16.5 million over four years from The National Lottery Community Fund, the UK’s largest community funder.

This investment in Live Well Spaces of Hope and Connection will create a network of 100+ inclusive, community-led and owned spaces across Greater Manchester where people can meet, belong and find everyday support.

The Head of Programme will lead and oversee delivery of this large-scale, multi-partner strategic lottery programme, ensuring delivery through funded partners is aligned to the programme’s mission, vision and values, while maintaining strong programme management, compliance and delivery of agreed outcomes.

Working in close partnership with the Strategic Director of 10GM, this role provides senior operational leadership—translating mission, vision and values into clear delivery plans, pace, coordination and assurance across the full programme lifecycle.

The ideal candidate

We are looking for a values‑driven programme leader with experience delivering complex, large-scale programmes through partnerships and/or multi‑stakeholder delivery models. You can translate strategic priorities into clear, accountable delivery plans that balance funder requirements with flexible, community‑led approaches. You will bring strong governance, budget and risk management skills, and are confident working across the VCSE, public sector and communities.

Equity and social justice are central to how you work. You will have experience embedding inclusive, community‑led approaches, using evidence and learning to reduce inequalities and improve impact. Comfortable with complexity and ambiguity, you can communicate clearly, build trusted relationships, and lead teams with a learning‑led, collaborative mindset.

Equality, Diversity and Inclusion

At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

In order to ensure that our workforce reflects our communities across all levels of seniority, Action Together is offering a guaranteed interview to any candidate who meets the essential criteria listed in the person specification and who is also:

• A disabled person and/or
• A member of a community experiencing racial inequality 

Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.

Right to work

We do not hold a Sponsor License and are unable to accept applications which require sponsorship to work in the UK

Please note, the successful candidates will be required to undertake a basic Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.

The role 

The Innovation team at Leadership Skills Foundation is responsible for the design and evaluation of learning programmes that give young people life‑changing skill development and leadership opportunities. As Innovation Officer you will provide support to our Innovation Leads across learning development, visual design, and research activities. 

This role is ideal for a creative all-rounder. You don’t need to be an expert in all areas on day one. We are looking for a proactive problem solver who can grow into the role and is energised by the idea of wearing multiple hats to help young people succeed. 

You will directly support a broad range of projects including: 

• Our strategic partnership with Sport England to positively impact a wider diversity of young people through sports leadership opportunities.

• The development of our new youth voice initiative to empower young people to lead positive change. 

• The expansion of our Environment Leaders Programme to raise awareness and equip young people with green skills for their future employment.

What you’ll do 

Learning development 

• Work collaboratively to help create and test new learning programmes, and continuously improve our range of Awards and Qualifications based on research findings e.g. from our Sport England Programme. 

• Support the creation, editing and quality-checking of course content and materials, such as Learner Evidence Records and tutor guidance documents. 

• Support digital learning activity, including content creation, managing online platforms and testing user experience.

Visual design and content 

• Create engaging visual designs for use in course materials and impact reporting, ensuring designs are always accessible and on brand. 

• Manage our library of learning resources, ensuring designs are reviewed regularly and improved based on feedback and research findings e.g. from our Sport England Programme.

Research and evaluation 

• Play a supporting role organising and conducting research interviews, observations, surveys and focus groups.

• Assist with data collection and analysis of qualitative and quantitative insights.

• Support the preparation of engaging impact reports and insight summaries.

What you’ll love 

Remote working with flexible / agile working, with some travel to in-person meetings. 

A small, friendly team committed to making a difference for young people.

Summer and winter team events. 

Optional Vitality Health Care Plan, with option to add family/significant others at reduced rate ((following successful completion of probation period). 

*** Please review the job pack for the full person specification and further information. This is a full-time, two‑year fixed‑term contract, with the ambition to extend subject to funding. *** 

Key information

Location: Manchester, Bristol, Newcastle, Nottingham, or London

Hours: 37.5 hours per week (full time)

Start date: ASAP (we are happy to work with notice periods)

Duration: Permanent

Salary: £31,825 - £35,280 per annum if based in London, £29,175 - £32,630 per annum if based in Bristol, Nottingham, Manchester, Newcastle, plus a £312 yearly tax-free work from home allowance.

Application deadline: Friday 22nd May, 12pm

This application process will consist of 3 stages: Written application, Telephone interview and Assessment Centre (interview & written task).

Role Summary

The Exclusive Opportunities Senior Officer will be responsible for ensuring that upReach’s Exclusive Opportunities (internships and short-term work experience) programmes operate smoothly and effectively, and will report to the Exclusive Opportunities Manager. You will work alongside Programme Coordinators, Partnership Managers and Programme Managers to ensure the successful implementation of exclusive work experience and internship opportunities, which provide upReach Associates with the experiences, networks, commercial awareness and skills needed to secure top roles upon graduating.

Core Responsibilities

Please note that it is not possible for the job description to cover the exhaustive list of responsibilities of your role due to the varied nature of the role. The job description aims to provide an overview of your remit and core responsibilities.

The Core responsibilities include:

SUPPORTING THE SMOOTH RUNNING OF EXCLUSIVE OPPORTUNITIES PROGRAMMES:

• Lead the logistical and operational planning and delivery of Exclusive Opportunities, ensuring successful implementation and high-quality support for programme participants and partners.

• Develop engaging promotion of new opportunities to Associates to increase the number and diversity of applicants.

• Manage the application and allocation processes for programmes, working with members of the Programmes Team and partner contacts to ensure smooth processes are in place throughout.

• Monitor, evaluate and report on the effectiveness of the programmes, and identify/make improvements based on this.

• Act as the primary point of contact for day-to-day partnership requests, and students accessing Exclusive Opportunities, and take action to respond to any issues raised.

SUPPORTING PARTNERSHIPS AND PROGRAMMES TEAMS:

• Ensure the wider Programmes Team is kept informed of the internship and work experience programme content and timelines, and enabled to best support Associates taking part.

• Collaborate with the Sector Programme Managers to design application assessment materials (where required) and applicant support resources for Programme Coordinators, and run their own Exclusive Opportunities.

• Work with the Programmes team to encourage Associates to apply for and participate in the Exclusive Opportunities programmes.

EXCLUSIVES OPPORTUNITIES PARTNERSHIPS MANAGEMENT:

• Take ownership of a small portfolio of upReach's existing exclusive opportunities partnerships, managing day-to-day relationships with support and guidance from the Exclusives Programmes and Partnerships Manager.

• Support the Exclusives PM in managing their broader portfolio, including relationship stewardship, partner communications, and coordination of activity.

• Collaborate with Partnerships Managers to review and renew employer partners collaborating with upReach on work experience and internship programmes.

• Assist the Exclusives Programmes and Partnerships Manager in high-quality prospecting and relationship-building activity, contributing to income-generating partnerships that also deliver high-impact opportunities for Associates.

• Collaborate closely with the Exclusives Programmes and Partnerships Manager and the Marketing & Communications team to co-create high-quality content and campaigns that showcase our partnerships - including case studies and social media promotion.

• Contribute to impact reporting for the partnership portfolio by gathering data and stories that demonstrate partnership outcomes and drive continued engagement.

Skills and Experience

The ideal candidate for Exclusive Opportunities Senior Officer should display these skills:

• Excellent communication skills, both written and verbal

• Excellent organisational skills and the ability to prioritise a varied workload, manage competing demands and deliver to tight deadlines

• Strong problem-solving skills

• Self-motivation and an ability to work in a small team as well as independently

• Ability to engage and communicate confidently with stakeholders, such as beneficiaries, upReach partners and all levels of employees across the organisation.

To be successful, it is anticipated that you would have experience in:

• Communicating with a variety of stakeholders, through written and verbal communication

• Managing and prioritising a varied workload

• Some project management experience would be beneficial.

Team Culture & Benefits: 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave and Volunteering leave

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, which increased to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials and annual wellbeing days

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Diverse Roots Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network

  • (Im)Migrants Network 

Ready to apply?

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.

Applications close on Friday 22nd May at 12pm

EQUAL OPPORTUNITIES

At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We  encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.

Work with us

For pregnancy, parents and progress.

At NCT, what we do every day has a real impact on people’s lives.

We’re the UK’s charity for pregnancy, birth and early parenthood. For nearly 70 years, we’ve been alongside women and parents, offering trusted information, practical support and building communities.

Today, we reach hundreds of thousands of new and expectant parents every year. We provide antenatal and postnatal education, local and national support for infant feeding and mental health, and we campaign for fairer, safer maternity care. We listen to parents’ experiences and act on them - tackling health inequalities, challenging systems that don’t work, and pressing for progress.

About the role

Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:

• Create high-quality, engaging and accessible content across multiple formats, including video, social media, email, web and other campaign assets, ensuring alignment to NCT’s brand, tone of voice and messaging.
• Actively monitoring social channels, media, trends and the external environment to identify relevant conversations, risks and opportunities for NCT.
• Working collaboratively with colleagues across Marketing, Communications and Fundraising & Strategic Partnerships to ensure content supports the objectives of integrated campaigns.
• Managing own workload effectively within the Content Studio, balancing deadlines and planned vs reactive activity.

About you

• You’ll have experience creating engaging and creative content across multiple digital and physical formats.  
• You’ll have a strong understanding of brand and tone of voice, and how to apply these consistently.  
• You’ll have solid understanding of digital marketing platforms and tools including Facebook, Instagram, TikTok, Canva etc.
• You’re proactive, organised and motivated to use marketing to drive growth and change brand perceptions.

Why work at NCT? 

Whether you’re supporting services, shaping policy, delivering programmes, raising funds, running operations or telling our story, you’ll be contributing to something bigger: 
a society where everyone who becomes a parent feels confident, connected and safe. 

People join NCT because they want to make a difference - and stay because they believe in how we do it. 

How we work 

We’re guided by a simple principle: no judgement, no exception. That shows up in how we support parents - and how we work with each other. 

At NCT we are: 

• Welcoming: We are always welcoming, creating connections and building communities. 
• Collaborative: We achieve better outcomes by working together. 
• Inclusive: We ensure equity and inclusion are core to who we are and what we do. 
• Bold: We are bold, brave, and progressive 
• Trusted: We provide trusted, high-quality, evidence-based information, support, and services. 

We deal with complex issues, make tough decisions, and work in environments that can be challenging. But we do it with honesty, care and a shared sense of purpose. 

When you work at NCT you’ll get fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays)
• Pension matched up to 5%
• Flexible working options to suite your lifestyle
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
• Life Assurance for peace of mind
• Free eye test for all staff, with further discounts
• Blue Light discount card

Join us 

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. If you want your work to contribute to lasting change - for generations of parents to come - we’d love to hear from you. 

Together, we are NCT. 

Our commitment to equity, diversity and inclusion 

At NCT, we believe everyone should be able to shape their own journey - as parents, and as colleagues. 

We are taking positive action to increase diversity across our organisation, at all levels, and to nurture a culture of inclusion and belonging for all our people and for the parents and families we support. You can read more about our Equity, Diversity and Inclusion action. 

We are committed to zero discrimination, both internally and externally. This commitment applies regardless of visible or invisible difference, including (but not limited to): sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long‑term condition, religion or belief, gender identity, economic class, marital or civil partnership status, family status (including single parents), socio‑economic background, pregnancy and maternity. 

We actively welcome applications from people from communities who are under‑represented in our organisation and the charity sector more widely. 

Work with us

For pregnancy, parents and progress.

At NCT, what we do every day has a real impact on people’s lives.

We’re the UK’s charity for pregnancy, birth and early parenthood. For nearly 70 years, we’ve been alongside women and parents, offering trusted information, practical support and building communities.

Today, we reach hundreds of thousands of new and expectant parents every year. We provide antenatal and postnatal education, local and national support for infant feeding and mental health, and we campaign for fairer, safer maternity care. We listen to parents’ experiences and act on them - tackling health inequalities, challenging systems that don’t work, and pressing for progress.

About the role

Join our passionate team and contribute to the meaningful work that transforms the lives of parents and families. Your role will include:

• Create high-quality, engaging and accessible content across multiple formats, including video, social media, email, web and other campaign assets, ensuring alignment to NCT’s brand, tone of voice and messaging.
• Actively monitoring social channels, media, trends and the external environment to identify relevant conversations, risks and opportunities for NCT.
• Working collaboratively with colleagues across Marketing, Communications and Fundraising & Strategic Partnerships to ensure content supports the objectives of integrated campaigns.
• Managing own workload effectively within the Content Studio, balancing deadlines and planned vs reactive activity.

About you

• You’ll have experience creating engaging and creative content across multiple digital and physical formats.  
• You’ll have a strong understanding of brand and tone of voice, and how to apply these consistently.  
• You’ll have solid understanding of digital marketing platforms and tools including Facebook, Instagram, TikTok, Canva etc.
• You’re proactive, organised and motivated to use marketing to drive growth and change brand perceptions.

Why work at NCT? 

Whether you’re supporting services, shaping policy, delivering programmes, raising funds, running operations or telling our story, you’ll be contributing to something bigger: 
a society where everyone who becomes a parent feels confident, connected and safe. 

People join NCT because they want to make a difference - and stay because they believe in how we do it. 

How we work 

We’re guided by a simple principle: no judgement, no exception. That shows up in how we support parents - and how we work with each other. 

At NCT we are: 

• Welcoming: We are always welcoming, creating connections and building communities. 
• Collaborative: We achieve better outcomes by working together. 
• Inclusive: We ensure equity and inclusion are core to who we are and what we do. 
• Bold: We are bold, brave, and progressive 
• Trusted: We provide trusted, high-quality, evidence-based information, support, and services. 

We deal with complex issues, make tough decisions, and work in environments that can be challenging. But we do it with honesty, care and a shared sense of purpose. 

When you work at NCT you’ll get fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays)
• Pension matched up to 5%
• Flexible working options to suite your lifestyle
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more
• Life Assurance for peace of mind
• Free eye test for all staff, with further discounts
• Blue Light discount card

Join us 

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know - we’re here to support you. If you want your work to contribute to lasting change - for generations of parents to come - we’d love to hear from you. 

Together, we are NCT. 

Our commitment to equity, diversity and inclusion 

At NCT, we believe everyone should be able to shape their own journey - as parents, and as colleagues. 

We are taking positive action to increase diversity across our organisation, at all levels, and to nurture a culture of inclusion and belonging for all our people and for the parents and families we support. You can read more about our Equity, Diversity and Inclusion action. 

We are committed to zero discrimination, both internally and externally. This commitment applies regardless of visible or invisible difference, including (but not limited to): sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long‑term condition, religion or belief, gender identity, economic class, marital or civil partnership status, family status (including single parents), socio‑economic background, pregnancy and maternity. 

We actively welcome applications from people from communities who are under‑represented in our organisation and the charity sector more widely. 

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role
We are seeking an experienced fundraising professional to join us as Head of Fundraising. The successful candidate will play a pivotal role in shaping and delivering our fundraising strategy across community, events and volunteering, trusts and grants, corporate and philanthropy by crafting ambitious regional plans, nurturing high-performing teams, and driving excellence in supporter engagement and recognition. The Head of Fundraising will work collaboratively with the Individual Giving and Engagement team to drive new business pipelining and amplify fundraising campaigns, develop new fundraising products, and represent SCAA at external events and sector initiatives.

The ideal candidate will be an experienced team leader with significant experience working across a variety of fundraising disciplines and of developing and implementing fundraising strategies.

The successful candidate can be based from home, but this role will require regular travel to our bases at Perth and Aberdeen Airports and throughout Scotland. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Strong background in a variety of fundraising disciplines and a track record in growing fundraising income over multiple years within a charity, non-profit or values-led organisation.

• Experience of developing and implementing fundraising strategies aligned to organisational objectives.

• Experienced team leader who can motivate, inspire and guide others to deliver results.

• Strong understanding of data protection (GDPR), confidentiality and safeguarding requirements. 

• Strong knowledge of Scottish charity regulations, governance and compliance requirements.

• Demonstrated ability to manage budgets, financial processes, and procurement. 

• Experience delivering community fundraising products and scaling ideas that support donor acquisition and retention.

• Ability to use insight and ambition to shape pipeline and stewardship planning.

• Understanding of CRM systems.

Desirable

• Ability to deliver training to staff or volunteers on processes or systems. 

• Experience of community, events, volunteering and partnerships and philanthropy fundraising.

• Experience of working with Boards or Trustees in a fundraising context.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 3 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities

Selection Process

First interviews will take place at our base at Perth Airport in Scone during the week commencing 25th May. Second stage interviews will be held at our Perth base the week commencing 1st June.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Sunday 10th May 2026. 

Lloyds Bank Foundation 

Head of Programme Design and Organisational Development 

Starting Salary: £66,438 (if London-based); £61,872 (if not London-based) 

Contract: Full-time, permanent contract (we are open to conversations about flexibility - so please ask) 

Location: Remote role - can be based anywhere in England or Wales with an expectation of frequent travel across England and Wales 

About Lloyds Bank Foundation 

Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong. 

We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger. 

We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out. 

About the Role 

This is a leadership opportunity to shape how the Foundation designs, delivers and strengthens its programmes across England and Wales. 

As Head of Programme Design and Organisational Development, you will lead the Foundation’s approach to programme design, organisational development and volunteering, ensuring everything we do is high quality, evidence-informed and grounded in lived experience. 

You will set the standards, frameworks and tools that underpin programme design across the organisation, working closely with Programme Leads to design new programmes and strengthen existing ones. You will also lead our organisational development offer, ensuring charities and partners are supported to become stronger, more resilient and better connected. 

Alongside this, you will shape how volunteering contributes to our work, embedding it across programmes and ensuring it supports both community capacity and connection. 

You will work across teams and directorates to ensure programme design, organisational development and volunteering are fully aligned and working together to deliver meaningful community-led change. 

About You 

We’re looking for an experienced and credible leader with a strong background in programme or service design, ideally in complex or multi-partner environments. 

You will bring a deep understanding of how organisational development builds capacity and resilience, alongside experience of using evidence and insight to improve programmes and outcomes. 

You will be confident developing frameworks, standards and approaches that ensure quality and consistency, while also enabling innovation and learning. 

You will be a collaborative and relational leader, with strong partnership skills and the ability to work across internal teams and external organisations. A commitment to diversity, equity, inclusion and belonging is essential. 

How to Apply 

Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply. 

For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information in the candidate pack.

Our Commitment to Diversity, Equity and Inclusion 

We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview. 

More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address. 

Key Dates 

Closing Date: Thursday 28th May 2026 

Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00 

First Interview: Tuesday 9th June 2026 

Second Interview: Thursday 18th June 2026 

Lloyds Bank Foundation 

Head of Community-Led Change (Wales) 

Starting Salary:£69,215. Plus 3.6% increase following successful completion of probation period. 

Contract: Full-time, permanent contract (we are open to conversations about flexibility - so please ask) 

Location: Remote role with expectation of regular travel through Wales, across regions and to London 

About Lloyds Bank Foundation 

Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place - personally, in a home that’s a good place to live, and in a community that’s a good place to belong. 

We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger. 

We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out. 

About the Role 

This is a pivotal leadership opportunity to shape and lead the Foundation’s work across Wales, ensuring that community-led change reflects Welsh priorities, policy, and lived experience. 

As Head of Community-Led Change (Wales), you will provide strategic leadership for programmes and partnerships, driving a place-based approach that delivers meaningful and lasting impact. You will work collaboratively across the organisation to align funding, development support, and influencing activity, ensuring a coordinated and effective approach. 

You will build strong relationships with Welsh Government, public bodies, funders, and community organisations, acting as a credible and visible ambassador. You will also contribute to organisational leadership, supporting strategic direction while leading a high-performing team in Wales. 

About You 

We’re looking for an experienced and credible leader with a strong understanding of Wales, its communities, and policy landscape. You will bring a track record of leading programmes, building partnerships, and delivering impact. 

You will combine strategic thinking with practical delivery, alongside strong stakeholder management skills and the ability to navigate complexity. A commitment to diversity, equity, inclusion and belonging is essential. 

How to Apply 

Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply. 

For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information in the candidate pack. 

Our Commitment to Diversity, Equity and Inclusion 

We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview. 

More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address. 

Key Dates 

Closing Date: Midday, Thursday 7th May 2026 

Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00 

First Interview: Thursday 14th May 2026 

Second Interview: Tuesday 26th May 2026 

Location: For candidates based in London, they will be expected to work from our offices twice a week. This will not be required from candidates in other Regions.London based, requiring two days per week at Society Building, 8 All Saints Street, London N1, or Regional based with your place of work being your primary residence or suitable workplace close to your home.

Interview: 1 stage totalling around 1 hour 

Reporting to: Digital Systems Coordinator

The Role

This is an exciting opportunity to grow your career in digital support, working at the heart of our digital platforms and services. You’ll play a key role in ensuring our systems run smoothly by triaging and resolving support requests, while gaining hands-on experience with platform administration, integrations, and testing. Working closely with internal teams and external partners, you’ll help deliver reliable, user-focused digital experiences in a fast-paced environment.

Key responsibilities:

• Monitor, triage, and resolve digital helpdesk requests, ensuring timely and effective support

• Support the day-to-day operation of digital platforms, including basic configuration and integrations

• Collaborate with internal teams and external suppliers to maintain smooth and reliable services

• Assist with testing, troubleshooting, and continuous improvement of digital systems

This is an exciting opportunity for someone looking to build a career in digital operations, develop technical skills, and gain exposure to modern web platforms and tools.

Your background:

You have a strong interest in digital platforms and a basic understanding of how websites and support workflows operate. You’re a proactive problem solver with a willingness to learn, able to manage tasks through to completion and communicate clearly with both technical and non-technical stakeholders. Ideally, you have some experience working in a fast-paced or agile environment and are comfortable collaborating with others to deliver high-quality digital services.

Why Join Us?

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference! 

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service. 
• five days’ volunteering leave (pro rata for part-time staff) 
• enhanced pay for maternity/adoption leave 
• generous employer pension contribution of up to 8.5% of salary 

About the Team

​​​This role sits within the Technology team. They deliver key strategic projects that impact on the organisational growth, as well as managing the IT capability of the business and exploring how we can utilise existing and new technology.

How to Apply

For more information and to apply, please click on the Redirect button.

We’re not able to respond to or provide feedback on every application received. If you have not heard back within 72 hours of your application, unfortunately you’ve been unsuccessful in progressing to the next stage.

Reports toDirector of External Relations

Hours37.5 hours per week 

Salary£56,959.05 - £63,886.54

ContractFixed Term Contract - 12 Months

LocationRemote (with occasional travel across UK) 

BenefitsA generous package including 25 days holiday per year plus public holidays, employee pension scheme with 4% employer contribution, Cycle2Work scheme, 365 days a year Employee Assistance Programme 

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone, for good.

We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.

Last year alone, we delivered more than 700 sessions to over 15,000 learners across the UK in policing, health, housing, justice, education and the specialist sector. And we have reached 90,000 adult and 100,000 child survivors through programmes designed and delivered with partners.

In the last 9 years, close to 7,000 perpetrators have been challenged and supported to change through flagship interventions developed by our Drive Partnership and the programme continues to expand year on year.

Together we can end domestic abuse. Forever. For everyone.

Description

You will provide strong and steady leadership for SafeLives’ communications, marketing and public affairs work over the next year, communicating our Whole Picture Strategy, finding what works and helping it happen to end domestic abuse for everyone for good.

You will shape and deliver strategic communications and influencing work to reach decision-makers, strengthen public trust, and support our mission to drive real change in the UK’s domestic abuse response.

You will be able bring to together robust data, the voice of survivors, and the view of practice experts to position SafeLives at the centre of the conversation with professionals, key policy and decision makers and influencers as a credible and trusted voice.

You’ll lead a cross-functional team of comms, marketing and public affairs colleagues to:

• Strengthen core messaging and consistency around our Whole Picture strategy and the WP Framework, to support delivery and impact
• maintain our communications and marketing and our brand
• provide oversight of our influencing through policy and public affairs, working with senior colleagues where escalation is required
• support income generation through targeted marketing, and support for fundraising
• ensure we are sharing evidence, data and research in support of our strategy

You will connect reactive work with long-term strategic priorities, ensuring our external engagement supports our strategic priorities, policy goals, and income generation ambitions. And you will lead high-quality responses to breaking news and emerging issues, providing clear strategic advice to the Senior Leadership Team and acting as a trusted lead on reputational risk.

You will ensure SafeLives is visible, authoritative and survivor-centred in public and policy conversations, with timely responses, briefings and support, ensuring our communications and influencing are clear, consistent and drive impact.

You will work with our training, practice, and fundraising teams to drive our business development and income generation, as well as helping us to understand all our audiences and better meet their needs.

And as part of the Operational Management Team (OMT), you’ll work closely with colleagues to ensure an inclusive and supportive organisational culture, role modelling our values.

Undertake any other duties as may reasonably be required.

Responsibilities

1. Leadership

·Provide calm, structured and values-led leadership across the Comms, Marketing and Public Affairs team.

·Ensure reliable systems, processes and workflows for communications, marketing and public affairs.

·Set expectations, priorities and working rhythms that bring stability and clarity to the team.

·Promote a supportive, inclusive and collaborative culture with clear communication channels.

2. Core Narrative, Messaging and Evidence Sharing

·Lead the development of SafeLives’ core messages, ensuring they are used consistently across all teams, and the development of our influencing asks.

·Translate SafeLives’ research, data and evidence into accessible, impactful content for external audiences, including practitioners, policy and decision makers.

·Ensure all outputs are survivor‑centred, values‑aligned and evidence‑led

·Develop our brand to reflect our approach to equity, equality, diversity and inclusion and in line with our values - human, rigorous, brave and inclusive.

·Oversee production of communications, marketing and policy materials that help to amplify our Whole Picture strategy and our related priorities.

3. Communications and Media Leadership

·Lead SafeLives’ overall communications strategy and activity.

·Oversee media relations, with strong focus on clear messaging and reputational resilience.

·Implement rapid-response and crisis‑comms protocols with clear escalation to Directors.

·Lead the development and management of our website, digital channels and content strategy.

·Ensure SafeLives is timely, authoritative and survivor‑centred in its external interventions.

4. Marketing and Audience Engagement

·Lead marketing strategy to support:

·Statutory and voluntary income generation

·Training uptake

·Consultancy and practice development

·Fundraising and supporter engagement

·Strengthen audience insight, segmentation and targeting.

·Oversee campaigns that bring SafeLives’ strategy and evidence to life and drive measurable action.

·Ensure that communication and marketing resources are used effectively to support business development.

5. Public Affairs and Policy

·Provide strategic alignment between SafeLives’ core messaging and evidence sharing and our influencing work

·Ensure public affairs activities and outputs (briefings, consultations, correspondence) are clear, accurate and consistent with SafeLives’ communications approach.

·Maintain awareness of political and policy developments relevant to SafeLives’ mission, advising Directors on risks and opportunities for influencing, working with colleagues across the organisation to develop policy.

·Senior level engagement will be led by Directors, as needed, with this role and the public affairs team leading stakeholder engagement and supporting preparation, messaging and follow‑up.

6. Planning, Governance and Performance

·Lead forward planning for all communications, marketing and public affairs activity.

·Set realistic, measurable KPIs that support the delivery of our comms and influencing strategy and our income generation.

·Embed continuous improvement processes and ensure compliance with GDPR and data protection.

·Oversee budgets for communications, marketing and public affairs, ensuring value for money and resource prioritisation.

7. Authentic Voice

·Ensure that the voices, experiences and priorities of survivors remain at the heart of all external communications.

·Support colleagues and Pioneers who use lived experience in SafeLives’ work in a trauma‑informed and respectful way.

Person Specification

Experience

·Strategic communications, including influencing, brand/profile raising, media relations and reputation management in complex, high profile environments (E)

·Media relations, including securing high quality coverage and rapid-response experience (E)

·Developing and delivering effective communications and marketing cmapaigns, including support for fundraising and income generation (E)

·Digital communications across owned, earned and paid media (E)

·Experience using data, research and evidence to inform communications, influencing and storytelling (E)

·Understanding of public affairs or policy environments within the social sector (D/E)

·Leadership and people development, ideally across multi-disciplinary teams (E)

·Influencing professional and policy audiences through clear, impactful communications, information and guidance (E)

·Working with people affected by domestic abuse to support storytelling and influence change (D)

Skills

·Confident in providing strategic communications advice aligned with organisational strategy and policy priorities (E)

·Exceptional written, oral and influencing skills, including excellent writing and editing ability (E)

·Strong political and media awareness

·Excellent judgement under pressure, making sound, values‑led decisions at pace (E)

·Ability to turn complex and fast‑moving information into clear messaging for different audiences, particularly professional and policy maker audiences (E)

·Strong issue and risk management in sensitive public contexts (E)

·Excellent digital and social media skills (E)

·Strong analytical skills to design and deliver campaigns (E)

·Numerate, with experience preparing and managing budgets (E)

·Strong planning, prioritisation and ability to meet multiple deadlines (E)

·Able to identify problems early and propose solutions (E)

·Commitment to equity, equality, diversity and inclusion (E)

·Commitment to ending domestic abuse (E)

Competencies

Leadership, organisational and strategic awareness 

·Inspires trust and confidence in others 

·Commitment to SafeLives’ values – Human, Rigorous, Inclusive and Brave - underpins all actions and decisions 

·Remains calm, decisive and collaborative in fast-moving situations, while maintaining message clarity, survivor focus and organisational credibility

·Demonstrates an understanding of how your own role contributes to achieving SafeLives’ goals 

·Is responsive to change which helps achieve goals

·Pursues tasks/goals with energy, drive and need for completion 

Teamwork & collaboration 

·Fosters an inclusive working environment so that others can contribute effectively 

·Supports colleagues in demanding situations, recognises the importance of well-being in self and others, accepts help and support from other team members 

·Listens to the views of others and shows flexibility in working with collective decisions 

People management and decision making 

·Ability to lead and manage effective teams and create an inventive, responsible and generous team culture 

·Strong focus on quality, performance and impact 

·Coaches staff to reach their full potential 

·Makes effective decisions on a timely basis 

·Judgement and problem solving is based on identifying outcomes and victim focus 

Communications and relationship management 

·Communicate with energy and direction 

·Ability to build strong and effective relationships with key internal and external stakeholders 

·Promote and contribute to cross team working 

·Speaks and writes clearly and effectively and in a timely manner, tailoring communication to suit the audience 

·Maintains confidentiality 

Delivering quality 

·Self-starter with the ability to use initiative and judgement to identify problems and propose solutions 

·Excellent organisational skills including the ability to manage multiple projects and meet tight deadlines 

·Takes responsibility for own workload, acts on own initiative, seeks feedback from others, evaluates own performance and then acts upon it 

·Tries out new ideas and ways of working and identifies and shares learning 

Influence 

·Inspires confidence and trust– demonstrating high standards of integrity, honesty and fairness 

·Actively engages the knowledge, ideas and contributions of others 

·Uses appropriate techniques to influence others