Social work manager jobs

Be Part of Meaningful Change

Rape Crisis South London (RCSL) is entering an exciting new chapter. With a new CEO, refreshed Senior Leadership Team, and an ambitious vision for the future, we are laying the foundations for a bold new organisational strategy.
 

We are now seeking an Deputy CYP Lead to join our CYP Team at this pivotal time on a permanent basis.

As a specialist charity supporting survivors of sexual violence across twelve South London boroughs, we provide counselling, group therapy, advocacy, prevention education, and professional training. With an annual income of approximately £4 million, we are growing and strengthening our infrastructure to better serve survivors and communities.

About the Role:

We are seeking an experienced and committed Deputy Children and Young People (CYP) Lead to support the development and delivery of our therapeutic services at a pivotal time of growth and transformation.
 

Reporting to the CYP Clinical Lead, the successful candidate will play a key role in providing day-to-day leadership and guidance to CYP counsellors and therapists. You will help ensure that services for children and young people are consistently safe, effective, trauma-informed, and survivor-centred.
 

This is a varied and impactful role that combines clinical leadership, safeguarding oversight, service development, and line management. It offers a meaningful opportunity to contribute to shaping, strengthening, and expanding high-quality CYP services.
 

What You’ll Do

• Support the CYP Clinical Lead with assessments, allocations and case distribution across CYP pathways
• Provide clinical guidance and day-to-day support to CYP counsellors and therapists
• Line manage allocated CYP staff and contribute to recruitment, induction and staff development
• Oversee group work programmes, including family support groups
• Undertake the role of Designated Safeguarding Officer for the CYP team
• Deputise as Deputy Designated Safeguarding Lead as part of the rota when required
• Provide guidance on complex safeguarding concerns and ensure appropriate escalation
• Contribute to service improvement, contract delivery and performance monitoring
• Build and maintain effective relationships with external agencies and partners
• Deputise for the CYP Clinical Lead where required

About You

Essential

• Degree-level qualification in counselling or psychotherapy (or equivalent experience)
  Professional membership with an accredited counselling/psychotherapy body
  Minimum of 200 hours post-qualification supervised client work
  At least 3 years’ experience working with children and young people affected by rape and sexual violence
  Experience leading or supporting a team
  Strong knowledge of safeguarding legislation (children and adults)
  Completed Level 3 safeguarding training
  Experience in the Violence Against Women and Girls (VAWG) sector
  Understanding of trauma-informed, survivor-centred and feminist practice
  Experience working with diverse communities
  Ability to use data and outcomes to support service improvement

Desirable

• Experience working with marginalised or under-served communities
  Knowledge of housing, welfare benefits or related legislationn

This role offers the opportunity to:

• Take the next step in your leadership journey
• Gain experience of safeguarding, clinical leadership and service development
• Support and develop a dedicated team of CYP practitioners
• Contribute to the future direction of CYP therapeutic services at RCSL
• Be part of a dynamic, creative and values-led organisation

Safeguarding and Safer Recruitment

Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards.

This includes:

• Promoting the safety and wellbeing of children, young people and adults at risk
• Identifying and reporting safeguarding concerns
• Following organisational safeguarding policies and procedures
• Supporting a culture where everyone feels safe, respected and supported

Our safer recruitment processes include:

• Values-based interviews
• Verification of identity, qualifications and employment history
• Reference checks
• Enhanced DBS checks where required
• Safeguarding training and supervision
• Equality, Feminist Commitment and Values

Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector.
 

Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality.
 

Intersectionality and Reasonable Adjustments

We recognise that experiences of sexual violence are shaped by intersecting factors such as:

• Race and ethnicity
• Disability
• Sexuality and gender identity
• Socioeconomic background
• Immigration status
• Faith and culture
   

We are committed to removing barriers and creating an inclusive workplace.
 

Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as:

• Alternative interview formats or timings
• Additional time for written tasks
• Accessible documentation
• Support relating to disability, neurodivergence or health needs
   

Learning and Development

As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.

Interview Process

Shortlisted applicants will be invited to an interview, conducted via MS Teams.

Stage one: MS Teams with the Director of Programmes and two other panel members.

The whole process from advertisement to appointment, may take up to 3 -4 weeks.

The role will initially be open for two weeks (until 12:00 noon on Wednesday 16 April 2026). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.

The interview will explore experience and approach to:

• Safeguarding
• Equality, diversity and inclusion
• Wellbeing and feminist practice
• Trauma-informed therapeutic work
• Leadership responsibilities relevant to the role

This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.

How to apply
Please submit your CV and a cover letter outlining your suitability for the role to in PDF format to our recruitment inbox.

AI in Job Applications 
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences 

About Adolescent Health Study

The Adolescent Health Study (AHS) (Registered Charity Number 1213337) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people aged eight to 18 years from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records.

There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

The Engagement and Involvement Lead will engage with young people, families, schools and other interest-holders in the process of designing, delivering and ensuring the best outputs from the Adolescent Health Study, and is critical for the success of the project.  We are at the early stages of laying the foundations for this and in this new role we are seeking an experienced and passionate individual to co-ordinate and lead AHS’s cross-UK participant and public involvement and engagement activities.

This is a role that requires high levels of confidence, autonomy, enthusiasm and skill. The postholder will be responsible for delivering the project’s new Engagement and Involvement Strategy, including:  coordinating a Young Persons’ Advisory Group for AHS; developing and delivering AHS public engagement and involvement activities; outsourcing and supervising engagement and involvement activities that are better provided by external partners; scoping and advising on which routes for involvement and engagement activities are best suited to different tasks. 

Main responsibilities

 Planning & strategy delivery

•  Ensuring the study delivers the values and approaches set out in the AHS engagement and involvement strategy
•  Planning, delivering and reporting on an ongoing, regular and important programme of engagement events and activities
•  Reviewing/revising/adding to existing policies, processes and procedures to support effective working together with people and communities (such as reimbursement, compensation, making reasonable adjustments)
•  Developing and implementing appropriate evaluation, monitoring and reporting of Community Engagement & Involvement
• Keeping up to date with good practice & sector advances and sharing these with the AHS team.

Practical engagement and involvement

• Developing methods to enhance engagement and involvement, and helping to build positive relationships with young people and stakeholder groups, including charities, third sector & advocacy groups
• Overseeing day-to-day planning & delivery of a high-quality engagement and involvement programme.  To include, for example:
  • Managing and supporting Youth Advisors
  • Running a standing Young People’s Advisory Group (YPAG)
  • Organising & delivering other ad hoc engagement activities as necessary
• Securing external partners where necessary, and managing contracts and delivery of their work across the UK
• Ensuring that any external parties (e.g. organisations, freelancers, consultants) supporting AHS’s involvement and engagement work have clear roles, responsibilities & goals
• Working with the Head of Communications to develop and manage provision of relevant information to members of the public, teachers, young people & researchers
• Keep clear records of involvement and engagement activities, ensuring results are used to inform the study and the wider research community.

Team support

• Checking for and capitalising on possible opportunities for engagement and involvement to be embedded in the work of the wider team
• Ensuring appropriate induction, training, mentoring and support is organised for the research team and communities involved
• Sharing examples of emerging good practice and impact across the research team.
• Line managing an Engagement and Involvement Officer

Wider

• Contributing to shared learning and future sustainability as part of wider communities of practice
• Acting as a key point of contact for community members and partners involved in the research
• Representing and presenting the AHS study’s engagement and involvement work to the wider research community at a senior level, including in national engagement & involvement networks as necessary.

Knowledge, skills and experience

 Essential criteria

Engagement and involvement

•  Experience developing and delivering engagement and involvement activities with young people and other relevant interest-holders (such as parents, families, teachers and schools)
•  A proven track record or professional background in working with young people – such as in youth work, counselling, mentoring, education, or a related setting
• Understanding and experience of good practice in youth engagement and involvement,  including the principles and implementation of safeguarding, data protection, and inclusive practice
• Awareness of culturally sensitive approaches and methods to be inclusive of all relevant perspectives, including  marginalised and vulnerable groups
• Ability to design and deliver workshops, focus groups or meetings that encourage open dialogue and collaboration
• Demonstrated commitment to youth participation and the meaningful inclusion of young people’s perspectives.

Other essential criteria

• Undergraduate degree or equivalent qualification in a relevant field
• Experience of successful project management and ability to deliver, working independently.
• Ability to manage a budget and report on financial activity accurately
• Ability to work collaboratively within a multi-disciplinary team, with experience of working alongside and influencing senior level professionals
• Research literacy, with a clear understanding of large UK-wide research initiatives and the various competing demands and pressures the study will face
• Excellent written and verbal communication skills - able to communicate effectively and confidently with a range of stakeholders and to summarise and report key information clearly and accurately, both verbally and in writing
• Confident using online tools (e.g. MS Teams, Zoom), and collaborative platforms (e.g. SharePoint, Microsoft 365)

Desirable criteria

• Relevant qualification in engagement and involvement
• Post-graduate degree or equivalent experience
• Understanding of key concepts and challenges in young people’s health and wellbeing and the transition to adulthood
• Familiarity with health research and data governance frameworks
• Understanding and knowledge of key potential partners across the UK for delivering youth engagement in the sector.
• Experience using digital engagement and facilitation tools for online workshops (e.g. Miro, Mural, Mentimeter, Canva, PowerPoint)

Dimensions

• This has been designed as a full-time role, although part-time work could be considered for the right candidate.
• Flexible working across several geographical locations in the UK.  Travel may be required to AHS locations and partner organisations.
• AHS is a national organisation, and our activities take place across the UK.

Application Process

This post is subject to receipt of satisfactory references, an enhanced DBS check and right to work in the UK (visa sponsorship is not available).

Please apply via CharityJob, making sure to answer the screening questions in full.

The closing date for this position is midnight on Sunday 31st May. 

Interviews are currently expected to be held Wednesday 1st/Thursday 2nd July.

Equal Opportunities Policy Statement

AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration. 

RISE is looking for an experienced feminist Housing Outreach and Sanctuary Scheme Caseworker (Maternity Cover) to work closely with our casework and housing team to work with domestic abuse survivors and their families with specific housing-related needs, providing support and guidance related to their housing needs and to their experiences of DVA.

About the role:
Together with your team you will build, maintain and create links with Brighton and Hove City Council Housing Teams, other housing specialists and local authorities, private landlords, supported housing providers and providers of security solutions to deliver survivor-focussed, trauma aware support to help survivors both access and maintain housing.

This is a fantastic opportunity to join a highly regarded women-led, women-centred and trauma informed charity with 30+-years track-record in violence against women and girls (VAWG) and LGBT+ Domestic Abuse.

The postholder will be confident with the use of Microsoft Office, able to remain professional when handling confidential material, be an excellent communicator and ideally, have experience of working in a busy office environment.

Key responsibilities:

• Hold a caseload of their own and co-work with a team working with domestic abuse survivors and their families with specific housing-related support needs, providing support and guidance related to their housing/homelessness needs and to their experiences of DVA.

• Build, maintain and create links with Brighton and Hove City Council Housing Teams, other housing specialists and local authorities, private landlords, supported housing providers and providers of security solutions to deliver survivor-focussed, trauma aware support to help survivors both access and maintain housing.

• She will implement and coordinate the Sanctuary Scheme within Brighton and Hove to provide security options to make their homes safe with an Outreach / Sanctuary case load.

We offer hybrid working with requirements to be onsite. We believe in creating a positive environment where our differences are respected and each of us feels valued for our contribution.

On appointment, you will be expected to complete a DBS disclosure and supply us with references.

This role is maternity cover, initially for 9 months, with possible extension.

This post is subject to a DBS check.

* This post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

The successful candidate will join a highly regarded women-led, women-centred, and trauma-informed charity with almost 30-years track record in violence against women and girls (VAWG) and LGBT Domestic Abuse.

RISE is committed to ending racism and has signed up to the Ending Racism in VAWG commitments.

We are committed to actively holding anti-racist values and practices and nurturing the contributions from Black and minoritised women within the sector so that Black and minoritised leadership can grow.

RISE is a Disability Confident Employer.

Benefits that we can offer in return:

• 3% employer contribution pension.
• Generous holiday entitlement of 27 days’ annual leave rising to 29 after 5 years plus bank holidays.
• Employee-assistance programme.
• Focus on well-being and balancing flexible working alongside RISE’s priorities.
• Committed to training and learning opportunities for continuous development.
• Trauma focussed wellbeing support.
• Flexible working.

We really look forward to hearing from you.

Role Overview:
The Talent Set are delighted to partner with their client on a fantastic Marketing Officer role. This position involves developing and implementing impactful marketing campaigns to strengthen the charity’s brand, engage supporters, and help achieve strategic objectives through innovative and well-coordinated activities.

Key Responsibilities:

• Lead the planning and delivery of integrated marketing campaigns across multiple channels including digital, print, and social media.
• Conduct market research to understand supporter needs, sector trends, and competitive landscape.
• Develop clear and compelling marketing propositions, ensuring brand consistency across all materials.
• Work collaboratively with internal teams and external agencies to create engaging content, including digital collateral, case studies, and multimedia assets.
• Manage project timelines, budgets, and resources to meet campaign milestones and goals.
• Monitor, evaluate, and optimise campaign performance through data analysis, providing insights and recommendations for improvement.
• Produce reports and presentations for stakeholders, including senior management, to demonstrate campaign impact.
• Oversee procurement of marketing services and manage supplier relationships to ensure quality and value.
• Support departmental processes such as GDPR compliance, CRM updates, and stock management of branded materials.

Person Specification:

• Proven experience in managing marketing campaigns across multiple channels and customer touchpoints.
• Strong organisational skills with the ability to prioritise tasks and manage time effectively.
• Excellent written and verbal communication skills with attention to detail.
• Ability to work collaboratively and build professional relationships internally and with external partners.
• Competent in budget management and performance tracking.
• Knowledge of digital marketing tools and social media platforms (desirable).
• Demonstrates a proactive approach to learning and professional development.
• Passionate about making a difference within the charity or health sector environment.

What’s on Offer:

• Salary: £31,000
• Location: Hybrid – North Yorkshire
• Contract: Full time and permanent

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

1. Overview

Cerebral Palsy Sport (CP Sport) is recruiting three Regional Programme Delivery Officers to support the delivery of the “Together We Can” Young Ambassador Programme across England.

This is an exciting opportunity to work directly with young people with cerebral palsy (CP), supporting them to build confidence, develop leadership skills, and lead social action within their communities.

These roles will be central to delivering a national programme across eight regional hubs, working closely with young people, partners, and communities to create meaningful and lasting impact.

2. Contract Details

Salary: £30,000 per annum

Hours: Full-time (35 hours per week) – part-time considered

Contract: Fixed-term until March 31st 2027 (with potential for extension, subject to funding)

Location: Home-based with regular travel across your region

Regions: North / Midlands / South

3. Role Purpose

You will be responsible for delivering the Young Ambassador Programme within your region, supporting young people aged 10–20 with CP to take part in training, social action, and community-based activity.

You will work closely with Young Ambassadors to:

· Develop their confidence and leadership

· Support them to plan and deliver activities

· Build partnerships across schools, sport, and health sectors

4. Key Responsibilities

Programme Delivery

· Lead delivery of the Young Ambassador Programme within your region

· Support the recruitment, onboarding, and engagement of Young Ambassadors

· Deliver or facilitate training sessions and group activities

· Support young people to co-design and deliver social action projects

Supporting Young Ambassadors

· Provide ongoing support, guidance, and encouragement

· Create a safe, inclusive, and engaging environment

· Support young people to develop confidence and leadership skills

Activity and Events

Support delivery of:

· School visits

· Community engagement activities

· Regional multisport events

· Awareness campaigns (including World CP Day)

These activities form a core part of the programme’s impact and youth-led delivery model.

Partnerships and Engagement

Build relationships with:

· Schools and education providers

· Health and medical professionals

· Sports clubs and community organisations

Support partners to engage with the programme and Young Ambassadors

Planning and Coordination

· Plan and coordinate regional delivery in line with programme timelines

· Manage logistics for sessions and events

· Maintain regular communication with the national team

Monitoring and Reporting

· Track attendance, activity, and engagement

· Collect feedback and evidence from delivery

· Contribute to programme reporting, including the 6-month progress report

Safeguarding and Compliance

· Ensure all delivery follows safeguarding policies and procedures

· Complete risk assessments for activities

· Maintain safe and inclusive delivery environments

5. Personal Specification

Essential

· Experience working with young people in community, youth, or sport settings

· Strong communication and relationship-building skills

· Ability to plan and deliver activities or programmes

· Organised and able to manage multiple priorities

· Ability to work independently and as part of a team

· Commitment to inclusion and supporting young people

Desirable

· Experience working with disabled young people or inclusive programmes

· Understanding of cerebral palsy or disability inclusion

· Experience working with schools, health professionals, or community partners

· Experience delivering training or workshops

6. Working Pattern

You will receive:

· Full induction and programme training

· Ongoing support from CP Sport’s national team

· Regular check-ins and supervision

· Opportunities for professional development

7. Safeguarding

CP Sport is committed to safeguarding and promoting the welfare of children and young people.

All staff will be required to:

· Complete safeguarding training

· Undergo an enhanced DBS check

· Follow all safeguarding policies and procedures

8. Recruitment Process 

We are looking for candidates who can start as soon as possible.

· Applications will be reviewed on a rolling basis

· Interviews will be scheduled as suitable candidates are identified

We encourage early applications.

Children’s Development Worker

Join an award-winning organisation tackling Violence Against Women and Children.

We have a rewarding opportunity for a Children’s Development Worker, to provide specialist support to children affected by domestic abuse.

Our client is committed to equality, diversity and inclusion and to providing culturally responsive services that recognise the experiences of Black and minoritised children. Safeguarding is at the heart of their practice, and they are committed to protecting the welfare of women, children and adults at risk.

Please note that due to the nature of this role, we can only accept female applicants and candidates must be able to speak a South Asian Language.

Position: Children’s Development Worker

Location: West Midlands (Birmingham/Walsall)

Hours: Full-time (37.5 hours per week)

Salary: £25,000 - £26,000 (depending on experience and qualifications)

Contract: Contract until 31st October 2027

Closing Date: 2nd June 2026

The Role

Working as part of a team, the job may involve working weekends, unsociable hours, and bank holidays and you will be required to work flexible hours to meet the needs of children and young people. 

Duties include:

• Design and deliver an age-appropriate programme of structured and free play activities to support children’s wellbeing and development.
• Identify individual support needs and coordinate with colleagues and partner agencies (e.g., schools, health and social care) to ensure needs are met.
• Build positive relationships with children and young people, ensuring sessions are inclusive, engaging and safe.
• Promote safeguarding and follow child protection procedures, including advocacy and attendance at relevant multi-agency meetings when required.
• Maintain accurate records and monitoring systems, producing monthly/quarterly reports against agreed outcomes.
• Create opportunities for children, young people and parents/carers to participate, provide feedback and shape service delivery.
• Plan and organise resources and activities (including offsite and holiday provision), evaluating sessions to drive continuous improvement.

About You

You will have experience of working with children and young people aged 0 – 18 years old and be able to speak at least one South Asian language.

You will also have:

• A good standard of education, including a minimum of level 4 or equivalent in Maths and English.
• NNEB Diploma/BTEC in Nursery nursing / NVQ3/CQS in childcare or equivalent
• Experience of devising and delivering creative play activities for children that assist in their holistic needs.
• Experience of working as part of a team and able to demonstrate your positive influence on team dynamics
• Able to communicate clearly, both verbally and in writing
• Able to work flexible hours, including evenings and weekends.
• Able to listen actively and adapt your communication style to meet the needs of the recipient.
• Able to be calm and resilient whilst under pressure and to remain optimistic and persistent.
• Be IT literate and familiar with Microsoft Word, Excel, Access and PowerPoint.

Important Information

• This post is restricted to women under Schedule 9 of the Equality Act 2010
• Enhanced DBS check required

You may also have experience in roles such as Children’s Development Worker, Children’s Case Worker, Abuse Support Worker, Support Worker, Criminal Justice, Family Support Worker, Activities Coordinator, Nursery, Nursery Nurse, Primary School, Teaching Assistant, Teacher Support, Teaching Support, School Support Assistant, Youth Worker. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Product & Partnership Co-ordinator: (Full Time) 

Office Based (High Wycombe, Bucks)  

Contract: Full time  

The opportunity: An exciting opportunity to join our Customer Experience Team. The Product & Partnership co-ordinator role will be responsible for the development and delivery of product, ensuring its alignment with CSSC Member's needs, market demands and company goals, to widen and improve the product portfolio.

The role will involve identifying and securing new partnership opportunities, in addition to maintaining positive relationships to ensure high levels of member and partner satisfaction. 

You will be reporting to Sam Dove, Product & Partnership Lead.

What you will do:  

• Collaborate with the Partnerships Lead, to identify and evaluate potential new partners in line with the Product Roadmap and recruitment opportunities to help drive member engagement.

• Assist with management of current relationships, product development, internal and external queries and implementing the product strategy. 

•Managing the exclusive event programme, from idea suggestion, setting up event with the supplier, promoting the event and managing the event on the day 

•Research new potential member events and suggest different proposals to improve member satisfaction. Conduct competitor analysis to ensure exclusivity with our events. 

•Manage our Magic Monday campaign to research new ideas for members, promote to our members to offer members exclusive offers and incentives every Monday. 

• Collaborate with stakeholders to define the product’s target audience, positioning, and competitive landscape. 

• Oversee the end-to-end product lifecycle, from concept to launch, ensuring that product milestones are met. 

• Review customer journeys with the assigned product portfolio to understand any pain points and suggest improvements. 

• Conduct regular analysis of user data, customer feedback, and market trends to inform product decisions. 

• Manage relationships with internal and external stakeholders to gather input and feedback. 

• Deliver product updates to internal teams regarding new product launches and changes, as well as support with volunteer member benefit development.

About you:  

• Proven track record in negotiating and managing partnerships. 

• Proven track record of launching and managing successful products. 

• Excellent communication and interpersonal skills for collaboration with cross-functional teams.

• Keen eye for detail and understanding of UX best practises. 

• Ability to prioritise tasks effectively and manage competing demands. 

• Ability to manage multiple priorities and meet deadlines.

• Problem solver, personable and positive attitude.

• Good team player, self-motivated and able to work on own initiative.

• Ability to regularly communicate updates to the appropriate stakeholders.

• To maintain a good relationship with all key teams - Marketing, Creative, Social, Volunteers and Events

Key Skills & Experience:  

• At least 1 years’ experience in a partnership management or relationship management role

• Experience working in agile development environments. 

• Excellent editing, copy writing and proof-reading skills.

• Attention to detail.

• Ability to balance conflicting and changing demands through prioritisation.

• Collaborative approach and ability to build relationships across various departments.

What can we offer you?  

• 24 ½ days annual leave + Bank Holidays

• Free CSSC Membership

• 90 minutes of wellbeing time, per week 

 • Excellent company pension schemes available

• Training and Development opportunities

• Access to Employee Assistance Programme

• Cycle to Work Scheme

About us:  

CSSC is a membership organisation for all civil service and public sector employees supported by 1,000 volunteers. We provide opportunities for our 110,000 members to enjoy fitness and leisure activities as well as over 4,000 ways for them to save money. 

ABOUT US

The Economist Educational Foundation is a fast-growing charity on a mission to ensure that every child is empowered to think critically and communicate effectively about the world’s most complex current issues.

Last year, 10,800 teachers downloaded Topical Talk lessons, reaching 532,000 children in over 86 countries. We are on track to double this number, reaching over 1 million school children by the end of 2026.

Topical Talk helps children join inspiring discussions about the news by providing:

• Topical Talk Headlines - award-winning weekly lessons for classroom discussions about global news stories

• Leadership for Change Prize - child-led solutions to complex global issues

• Community partnerships - support and training for teachers via partnerships with Multi-Academy Trusts in the UK and School Districts in America

THE ROLE

We are looking for a motivated Administrative Officer to provide the quality support and attention to detail that keeps our programmes running smoothly. You will be joining a passionate team dedicated to helping children all over the world develop their critical thinking and learn about global current affairs. We are a small but growing team of 17, and in this role, you will work across every part of the charity, seeing our impact in action and ensuring our daily operations are handled with total consistency.

We want a positive and supportive self-starter who takes genuine pride in their work being done well. You will be someone proactive who anticipates the team's needs and is always looking for ways to make our systems and processes more efficient. This is a brilliant opportunity to learn and grow with us; you will gain a unique, 360-degree insight into how a charity operates while benefiting from our position as an independent organisation supported by The Economist Group. You will experience both the charity and corporate sectors, building a professional network across the Group and developing a versatile, high-level skill set as you progress your career.

RESPONSIBILITIES

Team operations and administration

• Provide essential admin support including booking travel, purchasing equipment, managing the post, and supporting printing

• Act as the administrator for most team subscriptions, online tools and softwares

• Maintain a well-organised office environment, including inventory management for the team cupboard and equipment

• Proactively identify and fix broken systems, creating better ways to manage tasks

• Build strong relationships with the key teams from The Economist Group such as Facilities, HR, and IT to ensure smooth operational support to the Foundation’s work

Financial administration

• Accurately process and record weekly payment runs and invoices in the banking and finance systems

• Assist with financial reconciliation and proactively chase outstanding payments or missing receipts

• Process staff and volunteer expense claims, ensuring they align with the charity’s financial policies

Programme and event support

• Act as the first point of contact for the Foundation’s inboxes, providing excellent service to teachers by troubleshooting account issues and managing enquiries

• Support the programme and fundraising teams by collating qualitative and quantitative data on students and teachers for programme and funder reporting

• Manage the process of sending physical materials and resources to schools and teachers when relevant, including packing, addressing, and coordinating couriers or post

• Lead the logistics for webinars and live lessons on online event tools, including managing platform settings and hosting calls

• Coordinate logistics for team socials and events with partners, funders, and trustees, including room/venue booking, catering, and on-site setup

HR and onboarding

• Manage candidate logistics, including posting roles, redacting applications, handling diversity monitoring forms, and scheduling interviews

• Provide high-quality service to applicants, acting as a warm and professional point of contact for all interview coordination

• Lead the practical setup for new joiners, including IT access, office tours, equipment handovers, and managing DBS checks

WHAT WE OFFER 

• Real impact: you’ll support the team to make a real difference to children’s ability to think critically, listen well, express themselves and understand the big issues of our time

• A friendly, driven and highly-effective team: we are deeply committed to being an inspiring place to work, where we learn and achieve things that matter together. Our team of experts work creatively and collaboratively, whilst taking full responsibility for their goals

• Development and support: we invest in training and development and will support you to build the skills and experience as you need

• A competitive benefits package to support your wellbeing, growth, and work-life balance

We’re particularly keen for you to apply if you are from a community under-represented in the charity sector or have lived experience of facing extra barriers because of your background. 

Bexley Voluntary Service Council (BVSC) has been supporting the local Voluntary and Community Sector (VCS) in Bexley for over 60 years. Throughout this time, BVSC has continually evolved in response to local need, sector challenges and wider changes in public policy. Today, BVSC plays a central role in strengthening the local voluntary sector, connecting organisations, amplifying community voice and enabling organisations across Bexley to be resilient, connected, and able to provide high-quality, impactful services to residents.

Why Work for Us:

• Hybrid working

• Additional Birthday Day off

• Flexitime and TOIL

• Pension employer contribution 6%

• Two volunteering days (pro rata)

• 25 days annual leave plus bank holidays (pro rata)

• Access to the Blue Light Card

• Ongoing training and professional development opportunities

• A positive, inclusive team culture where your ideas are valued

• Enhanced maternity/paternity pay

• Employee Assistance Programme

We’re looking for a proactive and compassionate individual to help grow and support Bexley’s new Direct Payment Support Service.

In this varied role, you’ll be the first point of contact for enquiries, supporting people through the PA registration process, carrying out compliance checks, and maintaining accurate records. You’ll also help keep the PA Register up to date, monitor training compliance, and ensure residents and applicants receive clear, timely support.

You’ll work closely with our partners, respond to enquiries via phone and email, triage requests, and help match people with the right support. This is a great opportunity for someone who enjoys organisation, problem-solving and working with people from diverse backgrounds.

We’re looking for someone with strong admin and communication skills, a person-centred approach, and the ability to manage a busy workload with attention to detail.

Join us and make a real difference to people’s independence and wellbeing in Bexley.

About The Refugee Council

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.

We have offices across the UK where our Services teams provide support to refugees at local level.

Inclusion and Accessibility

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Our Values

Our values underpin everything we do: 

• Inclusive: We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform. 
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country. 
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.

About the role

The IUSS Children's Adviser role is designed to provide advice and support to children in their area, both remotely and in person where appropriate. The aim is to ensure that children understand the asylum process, have access to quality legal representation, and are supported in accessing their rights and entitlements.

Contract and hours: Fixed term until 31/12/2026, full-time, 35 hours per week.

Staff Benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development
• Employee Assistance Programme
• Pension Scheme
• Work Life Balance Policies
• Employer-Sponsored Volunteering
• And more.

Let’s work together to improve the lives of refugees in the UK - apply on our website today.

Closing date: 24 May 2026.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Citizens Advice Doncaster Borough is expanding its services to provide vital, community-based support to Doncaster residents facing the challenges of the rising cost of living and energy crisis. We are seeking a dedicated individual to deliver holistic and specialist Money & Energy advice.

As part of our team, you will empower clients to achieve the best possible outcomes by providing high-quality customer service and support, all while upholding the core aims and principles of the Citizens Advice Service. You will thrive in a dynamic environment, demonstrating both initiative and strong teamwork, and be committed to going the extra mile to make a real difference. 

Role purpose

• To provide Energy & Money advice to clients 

• To provide advice on how to deal with Energy Debts 

• To provide a high-quality advice and support services 

• A Benefit Calculation as part of Income Maximisation

• Energy Efficiency support & advice 

• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. 

•  Negotiate with third parties as appropriate. 

• Switching energy providers 

• Information and support on the Priority Services Register

• Check eligibility and provide Information about the Warm Home Discount 

• Any other possible Schemes / Grants available that can support the client with their energy issues

• Provide Advice on energy complaints and processes 

• Smart Meter information / advice

• Carbon Monoxide Awareness

• To provide Financial Capability and Income Maximisation advice to clients. 

• To share responsibility for compliance with the Projects targets and requirements.

• Ensure quality standards are met. 

• To work effectively with other partners to deliver a seamless service to clients

• Undertake service delivery at Outreach venues as required. 

• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.

• To contribute to the Research and Campaigns work of Citizens Advice Doncaster Borough.

Advice 

• To provide Energy & Money advice to clients on energy issues

• To provide advice on how to deal with Energy Debts, looking at wider debt issues and options, making referrals or taking action as appropriate. 

• Provide General Advice and assisted information to clients on energy issues

• Empower clients to act on advice and information provided 

• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

• Negotiate with third parties as appropriate. 

• Ensure income maximisation through the take up of appropriate benefits. 

• Provide advice and assistance to other staff across the whole range of advice issues. 

• Ensure that all casework conforms to the organisation's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.

• Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. 

• Ensure that all work conforms to the organisation's systems and procedures. 

Research and campaigns 

•  Assist with research and campaigns work by providing information about clients' circumstances. 

• Provide statistical information on the number of clients and nature of cases and provide regular reports to management. 

• Monitor service provision to ensure that it reaches the widest possible client group. 

• Alert other staff to local and national issues. 

Professional development 

• Keep up to date with legislation and undertake appropriate training. 

• Read relevant publications. 

• Attend relevant internal and external meetings as agreed with the Team Leader and/or Line Manager. 

• Assist with Service initiatives for the improvement of services. 

Administration 

• Review and make recommendations for improvements to Citizens Advice services. 

• Maintain local information systems. 

• Use IT for statistical recording, record keeping and document production. 

• Keep up to date with policies and procedures relevant to organisational work and undertake appropriate training. 

• Attend internal and external meetings as agreed with the Team Leader and/or Manager.  

• Maintain close liaison with relevant external agencies. 

Other duties and responsibilities 

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service. 

• Demonstrate commitment to the aims and policies of the Citizens Advice service. 

• Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues. 

Person specification

• Experience of providing Advice. 

• Effective oral communication skills with particular emphasis on negotiating and representing. 

• Effective writing skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence. 

• Ordered approach to workload and an ability and willingness to follow and develop agreed procedures. 

• Understand the issues involved in interviewing clients. 

• Numerate to the level required in the tasks. 

• Ability to prioritise own work, meet deadlines and manage caseload. 

• Ability to use IT in the provision of advice and the preparation of reports and submissions. 

• Ability to monitor and maintain own standards and work as part of a wider team 

• Understanding of and commitment to the aims and principles of the Citizens Advice service and its equality and diversity policies. 

Desirable Criteria

• Experience of providing General, Energy or debt advice would be desirable. 

• Experience of working to targets

• Experience of working in the voluntary sector would be desirable. 

• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively 

• Demonstrate understanding of social trends and their implications for clients and service provision 

• Have access to a vehicle and be willing to travel

Role Overview
The Talent Set is delighted to partner with our Professional Membership Body on a fantastic Sales Admin/ Lead Generator role. This position is essential for expanding client outreach, identifying new opportunities, and supporting sales growth through targeted lead development. The successful candidate will contribute to building a strong pipeline for future business.

Key Responsibilities

• Conduct research to identify potential clients and market segments.
• Engage with prospects through outbound communication channels such as calls, emails, and social media.
• Qualify leads based on specific criteria and pass qualified prospects to the sales team.
• Maintain accurate records of outreach activities and interactions in the CRM system.
• Follow up consistently to nurture relationships and foster continued interest.
• Collaborate with the sales team to develop targeted strategies for lead generation.

Person Specification

• Excellent communication and interpersonal skills.
• Strong organisational skills with attention to detail.
• Ability to work independently and proactively in a fast-paced environment.
• Comfortable using digital tools and CRM platforms for outreach and data management.
• Results-oriented mindset with a focus on achieving targets.
• Adaptable and open to learning new methods of outreach and client engagement.

What’s on Offer
London: £130.43 +£19.57 holiday pay (total £150)- £138.34 + £20.75 holiday pay (£159.09)
Leeds: £110.67 + £16.60 holiday pay (total £127.27) - £118.58 + £17.79 holiday pay (£136.36 )
Temporary role: 2-3 months with an immediate start 
Hybrid working: 2 days a week in the London office, or 1 day a week in the office for Leeds based candidates

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The Therapies Caseworker will be responsible for supporting delivery of Ben’s therapy provision including Ben’s 24/7 support line and onward therapy referrals. This role requires strong administration and caseworking skills, a level of specialist knowledge or experience and a commitment to providing person centred, compassionate support for those who are struggling or in crisis.

Key responsibilities

• • Provide access to information, advice and guidance regarding Ben’s 24/7 support line and therapy provision.
  • Supporting the Therapies Co-ordinator to manage therapy referrals for service users, helping to ensure that support is delivered in a timely and effective manner.
  • Facilitate referrals to external providers and third parties as applicable to meet service user needs.
  • Review referrals from Ben’s external provider of 24/7 support line and counselling services to assess and provide casework that require ongoing contact whilst receiving therapy support and collaborate with internal and external stakeholders a required, including Ben’s Support Case Managers should this be required.
  • Advocate for service users should this be needed to help ensure the appropriate and effective support and care can be accessed.
  • Help to ensure all service users receive appropriate and effective support and care throughout their engagement with Ben’s support line and therapy provision.
  • Provide emotional support and crisis intervention for service users should the need arise.
  • Maintaining and updating accurate service user records in maintaining confidentiality and GDPR requirements.

· To communicate in a professional and sensitive manner clinical and non-clinical advice and guidance within the scope of the service and practice to both internal and external stakeholders.

· Support Ben’s Urgent Response Service offering briefings, providing listening ear activity and therapeutic activities as and when required.

• • Support with the ongoing management and expansion of Ben’s therapy directory of providers and associates as required.

· In the absence of Therapies Co-ordinator or when needed may be required to set up new providers and associates, including due diligence checks which are also in line with new supplier requirements for financial administration.

· Support with the collection of management information and service user client outcomes and satisfaction data and insights.

· Collaborate on initiatives and projects that advance Ben’s charitable mission and objectives.

· Ensure any associated targets, SLA’s are worked towards and achieved and any underperformance is escalated accordingly.

· There may be times when the Therapies Caseworker may be required to support additional duties or projects. This will be discussed with them and agreed with their line manager.

Whilst this role does not specifically require the individual in post to be a clinician, this would be a desirable and enable the postholder to deliver internal therapeutic support for specific cases, providing telephone / virtual counselling sessions to identified individuals. In this instance, the postholder would also be required to maintain their professional registrations and CPD (Continuing Professional Development) as applicable, this will be supported by the organisation also.

This job description is not intended to be an exhaustive list of responsibilities and will be regularly reviewed and amended, as necessary.

Job Specific Competencies

• Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with service users, colleagues, and external partners.
• Strong organisational skills, with the ability to manage multiple cases and priorities effectively and maintain accurate and detailed records.
• Proficiency in crisis intervention techniques and the ability to provide emotional support and guidance to service users in distress.
• Ability to work collaboratively with multidisciplinary teams and external stakeholders, and to represent the organisation effectively in professional settings.
• Strong problem-solving skills, with the ability to coordinate referrals to third parties.

• Compassionate and empathetic, with a genuine desire to support individuals and families affected by mental health issues and provide them with the care and support they need.
• Resilient and adaptable, with the ability to remain calm and composed in high-pressure situations and effectively manage stress and challenging circumstances.
• Ethical and professional, with a commitment to upholding the highest standards of confidentiality, integrity, and ethical conduct in all aspects of work.

· Collaborative and team-oriented, with a willingness to collaborate with colleagues, share knowledge and expertise, and contribute to a positive and supportive team culture.

· Commitment to ongoing learning and professional development, with a willingness to stay informed about emerging trends, research, and best practices in counselling and therapy.

· Strong organisational and time management skills, with the ability to prioritise tasks, manage multiple responsibilities, and meet deadlines.

• Proficient in the use of Microsoft 365 Products such as CRM & SharePoint

Should the postholder have a clinical background:

• Excellent clinical skills, with the ability to assess client needs, develop treatment plans, and provide evidence-based counselling and therapy services.

Qualifications required

· It is not an essential requirement to hold a specific qualification for this role

· It would be desirable for the postholder to have or be working towards a minimum Level 4 Diploma in Therapeutic Counselling or equivalent, or alternatively registered as a health, mental health, or social care practitioner e.g. BACP/UKCP/HCPC/BABCP or equivalent

· It would be desirable for the postholder to have a level 3 or 4 IAG qualification

· Commitment to ongoing learning and professional development, with a willingness to stay informed about emerging trends, research, and best practices in counselling and therapy.

Experience required

• Experience of providing case management / casework support
• Experience of delivering emotional or mental health triage or relevant assessment services
• Demonstrable knowledge and understanding of issues affecting individuals with a broad range of psychosocial and mental health concerns, lifestyle, and wellbeing.
• Working knowledge of the legal framework in which counselling and talking therapies sits e.g. GDPR, Safeguarding & SASH (Suicide and Self-Harm) Policies and procedures.
• Experience of working in a health, mental health, social care setting.
• Experience in working effectively with people from diverse social and cultural backgrounds.
• Knowledge of mental health issues, trauma-informed care, and best practices in counselling and therapy, with a commitment to person-cantered and culturally sensitive care.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with clients, colleagues, and external partners.
• Experience in crisis intervention, suicide prevention, or similar support line services is highly desirable.
• Ability to work collaboratively with multidisciplinary teams and external stakeholders, and to represent the organisation effectively in professional settings.
• Shows commitment to Ben’s vision, purpose, and mission, with a passion for supporting individuals and their families.

Our Values

· Passionate

· Respectful

· Inclusive

· Driven

· Empowered

This job is suitable for someone who…

· Can demonstrate flexibility and be adaptable

· Is conscientious and motivated to deliver to deadlines

· Shows creativity and takes a solution focused approach

· Is open and honest and demonstrates integrity

· Has the desire to help and support others

· Is approachable

· Is passionate about the services we deliver

· Is seeking to enhance and continuously improve self and the services we provide

· Shares our ambition to save the lives of our automotive family

· Is passionate about making a positive difference to people’s lives

· Is passionate about people and their importance in making an organisation successful

· Is proactive and enjoys interacting with people from all walks of life

Hours - 37.5 hours average per week on a 6-week rolling rota, working 8 am - 5 pm including weekends and bank holidays.

Role Purpose: 

• To support the Centre Manager to promote the mission, vision and values of the organisation, working with the organisations Core Principles. Ensuring quality standards, so that all dogs are cared for as outlined in our Dog Welfare policies. In addition, support the Centre staff and volunteers to maximise their skills for the benefit of the dogs in our care.
• To identify problem behaviours, whilst also assessing risk and welfare in relation to dogs and lead the work with these dogs to change their behaviour, with an aim to secure them the best chance of a successful transition to a home.
• Taking the lead in setting training and behaviour plans, working with the management team to ensure they are delivered.
• To support dogs, where it is necessary to receive veterinary support when related to behaviour.
• To take responsibility for those dogs in Special Measures or referral who require significant support and behaviour modification and in addition, when necessary and appropriate, make welfare and risk led recommendations.
• To support dogs in our communities, to strive to reduce relinquishment.
• To support all staff and volunteers to further develop skills in dog behaviour and training. Sharing knowledge and supporting prospective adopters or members of the public.
• Work as part of the Centre Trainer peer group, supporting all Jerry Green Centres, to share best practice and knowledge and where required attend other centres to support peers. In addition, support project work where required.

Key Relationships:

Internal Contacts - Centre Manager; Deputy/Assistant Managers; Dog Welfare Assistants; Volunteers; Centre Trainers; Fundraising & Comms; Central Office; Vets

External contacts - Adopters; fosterers; public; vets; behaviourists; trainers; local authorities; other rescues

Key Outputs & Tasks:

· Work with the Management Team to support and advise on the suitability of dogs for behaviour modification, develop and deliver Jerry Green Dog Rescue behaviour plans.

· If required, care for all dogs at the centre in an appropriate and welfare friendly manner, to include preparation of kennels, grooming, feeding, exercise and administration of medication as required.

· Ensure the highest standards of customer care are delivered to all centre visitors and contacts by presenting a professional and friendly approach.

· Provide centre staff and volunteers with on-going training in areas such as dog behaviour, training and welfare.

· Help develop Dog Welfare Assistant knowledge to promote dogs through Meet&Match®.

· Support fosterers and adopters before and after adoption.

· Facilitate good teamwork, contribute to training programmes and connect with other organisations.

· Engage in talks, website and newsletter articles; promote work on social media.

· Maintain accurate and up-to-date dog management database records.

· Support fundraising, publicity and education events.

Essential Knowledge, Skills, and Experience:

• Degree qualified or extensive experience in rescue with significant, relevant CPD.
• Qualified to National Diploma, NVQ2 or equivalent in animal care/welfare.
• Experience working with dogs to modify or change behaviour.
• Ability to actively contribute to welfare policy, standards and procedures.
• Strong administrative skills and accurate record keeping.
• Customer care experience including Meet & Match®.
• Excellent communication skills and IT competency.

How you’ll work in line with our Values:

Jerry Green Dog Rescue upholds the organisational Values of Kindness, Compassion, Honesty & Purposefulness in all our work.

You understand what our adopters, fosterers, supporters and wider community need from us. You are a great communicator – warm, honest, clear and supportive – and you leave people feeling reassured, informed and valued. You help create an environment where staff, volunteers and members of the public feel confident, welcome and able to ask for guidance. Through your professional behaviour and communication, you help make each centre a hub of kindness, welfare expertise and positive outcomes for dog.

Kindness – Create a welcoming, supportive and respectful environment for dogs, colleagues, volunteers, adopters and visitors.
Demonstrate kindness through patient, welfare‑led training approaches and empathetic support for those seeking advice about dog behaviour or adoption.

Purposeful – Work with clear intent and efficiency, ensuring behaviour assessments, training plans and welfare actions are delivered to a high standard and in line with organisational policies and priorities.
Use your behavioural expertise purposefully to support successful rehoming, reduce relinquishment, and improve the welfare and outcomes for dogs across the organisation.

Compassion – Act as a compassionate ambassador for Jerry Green Dog Rescue, promoting our mission to support dogs through rescuing, rehabilitation and rehoming.
Encourage a compassionate culture within the centre—supporting colleagues and volunteers, recognising emotional challenges within the role, and helping adopters and the public with empathy and understanding.

Honesty – Operate with transparency, integrity and professionalism, ensuring behaviour recommendations, welfare decisions and adopter guidance are ethical, accurate and evidence‑based.
Promote a psychologically safe working environment where colleagues and volunteers feel able to share concerns, ask questions and learn openly

Key Performance Indicators:

To be developed in line with Centre and organisational objectives.

Date Job Description Prepared:

March 2026

This job description is intended to provide a general overview of the requirements of the role. It is not a contractual document and does not form part of any contract of employment. The duties and responsibilities outlined may be subject to change at any time to meet the needs of the organisation.