Support jobs

Role Overview
The Talent Set is delighted to partner with a renowned animal charity on a fantastic Senior Digital Officer - Acquisition role. This pivotal position involves leading digital campaigns to expand supporter base and enhance online fundraising efforts in a dynamic, policy-driven environment.

Key Responsibilities

• Develop and execute innovative digital acquisition strategies to grow supporter engagement and fundraising volume.
• Manage online campaigns across various paid digital channels with the aim of driving leads
• Analyse paid ad campaign performance data to optimise approach, maximise return on investment, and inform future initiatives.
• Collaborate with creative, marketing, and policy teams to deliver compelling content that drives supporter action.
• Stay abreast of digital fundraising trends to maintain best practices and improve campaign effectiveness.
• Support team restructuring activities and contribute to shaping a high-performing digital acquisition team.

Person Specification

• Proven experience in managing paid digital fundraising or marketing campaigns, especially in supporter acquisition.
• Strong analytical skills with the ability to interpret data and optimise campaigns accordingly.
• Excellent communication skills, capable of translating organisational policy into engaging digital content.
• Demonstratable experience of setting up and managing Meta Ads, optimising performance with Meta Ads Manager. This includes setting up new ad sets, audiences, tracking, improved targeting and re-marketing strategies.
• Experience  of working with Google Ads, Google Analytics and tracking tools.
• Familiarity with digital tools and platforms used in campaigning and fundraising.
• Passionate about animal welfare and organisational causes, with a collaborative and proactive attitude.

What’s on Offer
Salary: £45,000-£50,000

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
 

Are you an experienced HR professional with a passion for creating clear, inclusive and impactful people policies? Join Shelter as our HR Policy Officer and play a key role in shaping policies that support our people and our mission to end the housing emergency

About the role

As part of the Employee Relations and HR Business Partnering Team, you will be responsible for developing, reviewing, re-writing and maintaining Shelters HR policies, ensuring these are legally compliant, particularly with new legislation, aligned with strategic goals, and reflective of best practice. A core part of this role will be to work collaboratively with our employee affinity groups, trade unions and key internal stakeholders to ensure policies reflect diverse perspectives, promote inclusion and support positive employee relations.
 
Role specifics

As our HR Policy Officer, you will be CIPD qualified, up to date in UK Employment Law, ERA and HR best practice. You will draw on your HR experience to understand detail, and how ER processes are applied in a busy and diverse organisation. You will be able to write clear, consistence policies, procedures, management guides and flowcharts. 

You’ll play a key role in developing and maintaining clear, inclusive and legally compliant people policies that support Shelter’s work. You’ll research and draft policies, guidance and tools, ensuring they reflect legislation, best practice and organisational needs, while working closely with colleagues, trade unions and affinity groups to gather insight and build engagement. You’ll provide expert advice to managers and HR colleagues on how policies are applied, helping to ensure consistency and confidence across the organisation. You’ll also support the rollout of new policies through clear communications, training and accessible resources, and help keep our HR systems up to date and easy to use. 

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

 Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

New Horizon Youth Centre (NHYC) is commissioned by London’s Violence Reduction Unit (VRU) as part of an Alliance with Safer London, St Giles Trust and the VRU to deliver on their Violence and Exploitation Support Services (VESS). The commission has been running since June 2024. The Services Manager is the key NHYC operational lead for the Alliance, sitting as part of our wider Youth Justice team. 

You will be responsible for ensuring successful delivery of the commission and fulfilment of objectives agreed with Alliance partners. You should be passionate about supporting children and young people impacted by violence and exploitation, have a solid understanding of housing options for young people, and possess excellent partnership management skills. 

JOB OBJECTIVES

The key objectives of the post are:

• To lead on the operational delivery of our new VESS Alliance contract.

• To work with the Head of Services to ensure delivery of housing focused casework to young people impacted by violence and exploitation who are referred via the Alliance front door.

• To support the management and development of a team of housing caseworkers

• To ensure the successful working of the VESS Alliance partnership, with Safer London, St Giles Trust and the VRU, and other subcontracted partners.

Key details

• Contract type and hours: Full-Time, Permanent

• Salary: £37,024 - £41,600

• Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR

• Application deadline: 9am, 21st April 2026

• How to apply: complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

Ivy Rock Partners is delighted to be supporting a values-driven, national charity to recruit a part-time Finance Manager. This is a pivotal role within a growing organisation working to deliver meaningful social impact across the UK. This is a unique opportunity for an experienced finance professional to lead the finance function and play a central role in shaping organisational strategy and sustainability. Working closely with the senior leadership team, you will provide financial oversight, strategic insight, and robust governance to support long-term impact. You will take ownership of financial management, reporting, and compliance, while acting as a trusted advisor to senior stakeholders and the Board. Key responsibilities include: Financial Management & Controls Oversee day-to-day financial operations, including invoicing, payments, reconciliations, and month-end processes Maintain and strengthen internal financial controls and compliance Manage different funding streams, ensuring accurate tracking and reporting Financial Planning & Reporting Produce monthly management accounts, forecasts, and financial analysis Lead the annual budgeting process across the organisation Maintain cashflow forecasts and support financial sustainability Support funding applications with clear financial modelling and reporting Statutory Compliance & Audit Lead on year-end accounts and external audit processes Ensure compliance with relevant accounting standards and regulatory requirements Oversee submission of statutory returns and tax-related matters Strategic & Leadership Contribution Act as a key advisor to senior leadership and trustees Contribute to organisational strategy and decision-making Present financial insights to Board and Committee meetings About You We are seeking a qualified accountant (ACA, ACCA, CIMA or equivalent) with strong experience in a charity or not-for-profit environment. You will bring: A track record of delivering high-quality financial reporting and analysis Experience managing complex funding streams Strong communication skills, with the ability to engage non-finance stakeholders A proactive, hands-on approach with a commitment to continuous improvement A genuine interest in contributing to a mission-led organisation Experience with accounting software such as Xero would be advantageous. Working Arrangements & Benefits Fully remote with optional hybrid working Flexible, part-time structure (3 days per week) Competitive pension contribution Generous annual leave, increasing with service Access to professional development and wellbeing support For a confidential conversation about the role please get in touch with Megan Hunter.

British Heart Foundation (BHF) is seeking an experienced and motivated Nurse to join our Clinical Team and play a high impact role, using their clinical expertise to improve heart health.

As a Senior Cardiac Nurse, you’ll be an expert clinical resource, providing clinical oversight and governance for public‑facing campaigns, health information and digital content. You’ll work closely with colleagues across Medical and our Marketing, Fundraising and Engagement team to ensure clinical accuracy and high standards throughout. Following training, you’ll also act as a media spokesperson, contributing to press statements and interviews across print, broadcast and social media.

The role will support BHF’s Heart Helpline and Genetic Information Service, offering evidence‑based information and compassionate support directly to the public. You will build strong relationships with internal and external stakeholders and help protect and enhance BHF’s clinical reputation.

Working arrangements

Please note this is an 18-month fixed-term contract. 

This is a blended role, where your work will be dually located between your home and at least one day a week at our London offices, flexibility on this will be required and the day attending a BHF office won't necessarily be the same each week.

There may also be travel or out of hours work required occasionally, for press work, project work e.g. to attend filming for campaigns or HM live webinars.
 
About you

An NMC registered nurse you’ll have extensive NHS experience and knowledge of its workings, and will be currently working at AfC band six or higher (or equivalent) or have done so in the last year. 

Having previously completed study at degree level (6), or proven equivalent, you’ll have an in-depth knowledge of a wide range of cardiac and circulatory conditions and of lifestyle issues relating to coronary heart disease. You’ll have extensive current clinical experience as a cardiac nurse in secondary and/or primary care, working in heart failure and/or congenital heart disease services an advantage. 

A proactive member of the clinical support team, you’ll have excellent organisation, time management and customer service skills. You’ll have excellent communication skills, able to provide and receive feedback, as well as be able to translate complex medical information or critically appraise research for communication to a lay audience.

With strong leadership qualities, as well as understanding the importance of teamwork, you’ll be able to work in an agile way, quick to adapt to new concepts, teams and ways of working, prioritising and managing your own workload with ease.

Belonging at BHF  

We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.  

To hear from our people, check out Belonging at BHF.  

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

Benefits and development  

At BHF, we offer a comprehensive range of benefits designed to support our colleagues’ wellbeing and professional growth.

To find out more about our benefits you can download the Benefits document at the bottom of this page or check out our Benefits and Development pages.   

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

Interview process

1st stage interviews will be held, via MS Teams, on Wednesday 29th and Thursday 30th April, this will incorporate a short telephone scenario task.

Successful candidates will then be invited to a 2nd stage interview, held in person at our London offices, on Wednesday 6th May, where there will be a presentation element to prepare for ahead of time.

How to apply

It’s quick and easy to apply for a role at BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, BHF will use anonymous CV software as part of the application journey.

Due to the nature of this role our recruitment process requires that successful candidates are asked to consent to an Enhanced criminal records check and any offer of employment will be subject to a satisfactory enhanced DBS check.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

Harris Hill is working with a wonderful charity, who seek a Public Fundraising Manager on a 3dpw basis, to cover a permanent recruitment period of up to 3 months. 

Pay rate is £150 - 185 per day, with 2dpw in the office, but flexible on this. A consultancy basis of £250-300 per day mat be considered.

The post holder will be responsible for leading on their individual giving, in memory, legacies, challenge events and community fundraising activities. You will line manage a Fundraising Support Executive and will work closely with the Chief Executive, the Director of Fundraising and the wider fundraising team.

To be considered, the postholder will need experience in the following:

Experience of setting and delivering short, medium and long term plan in fundraising.

Experience of or previous involvement in setting budgets and reporting income.

Experience of fundraising in one or more of our key public fundraising areas (individual giving, challenge events, community fundraising, legacy and in memory fundraising).

Exceptional relationship builder with strong emotional intelligence and influencing skills.

Creative and ambitious approach to fundraising with evidence of going above and beyond in your role

Experience of using a CRM system, such as Donorfy (or other form of managing and tracking supporter engagement).

Previous line management experience or informal management (e.g. volunteers, supporting junior staff, mentoring, etc.)

If you would like to find out more about this great opportunity, please apply for further details.

Early Years Advisor

We are looking for an Early Years Advisor to join the team in this remote working role.

Position: Early Years Advisor

Location: Huddersfield Hybrid or Remote

Hours: Full-time, 37 hours per week

Salary: £30 – 32k

Contract: Temporary until 31 March 2029 (subject to contract)

Start Date: No later than June 2026

Benefits: Include 26 days’ holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns

Closing Date: 24th April 2026

The Role

You will support the contract delivery of the Champions programmes, primarily Maths Champions, ensuring contract milestones are met. The Champions programmes are online professional development programmes designed to support early years settings to drive continuous improvement and increase high standards in early education for children from birth to five years, in line with the organisations mission to promote quality in early years for UK and international customers.

Working closely with other Early Years Advisors, delivery partners, managers and cross teams, you will be responsible for the delivery of Champions programmes.

You will work with the private, voluntary, maintained and independent sectors, and school provision providing advice and support relating to Champions programmes that enable practitioners within nursery settings with practice improvement resulting in better outcomes for children.

Key duties include:

• Provide support to cohorts of early years practitioners
• Deliver live virtual training to Champions
• Mentor and coach Champions
• Aid in the development, review and maintenance of Champions programme materials and resources
• Provide one to one advice and support to early years providers
• Work with the project manager to support the execution, delivery, management and achievement of all milestones within specific time constraints
• Collate data and report on progress of programme completion
• Develop and maintain effective partnerships and relationships
• Support the development and delivery of practice content

About You

You will have previous experience of working in early years, leading practice specifically in mathematical, language, literacy and communication as an early years professional or teacher.

We are looking for someone with experience of:

• Coaching and mentoring early years practitioners to support practice improvement
• Strong customer service or related experience
• Multi-agency partnership working
• Developing and securing strong partnerships
• Involvement with early year’s networks or groups
• Product development and review
• Effective time management
• Delivery against targets and deadlines

To apply please submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.

You may also have experience in areas such as Early Years Advisor, Early Years, Teacher, Primary Teacher, Early Years Teacher, Advisor, Programme Advisor.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Our client provides a non-formal education and Learning framework encouraging young people to find their purpose, place and passion in the world. They work in more than 130 countries and territories, and their globally recognised accreditation is available to all 14- to 24-year-olds. The team now require a new Head of Philanthropy and Prospectus is delighted to lead the search.

Head of Philanthropy

£65,000

Permanent

Hybrid, 3 days a week in the London office

The Head of Philanthropy is a fantastic and unique opportunity to lead a global major door programme within one of the world's most respected youth charities. You will be responsible for the strategic leadership and growth of the World Fellowship, the network of high value donors who are passionate and generous about enabling young people to discover their infinite potential. The role combines a healthy mix of strategic development, senior relationship management, and international fundraising at the five and six figure gift level.  

The selected candidate will have a proven track record of strategic philanthropy experience, who thrives on building powerful, trust-based relationships with HNWI supporters and senior stakeholders. You will have experience of securing gifts at the five and six figure level and will inspire others through a coaching, empowering style of fundraising leadership. You will be donor centred and will have evidence in your career of designing thoughtful, high-quality experiences that deepen commitment and drive long-term support.  

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ryan Burdock and Firas El Dib at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.   

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.  

We are proud to be working exclusivlety with Haven House Children's Hospice to recruit a Community and Events Fundraising Manager, the role with focus on supporting the delivery and development of the hospice’s community fundraising programme, maintaining strong relationships with supporters, and helping to grow income from local communities.

This is a hybrid role with 3 days per week in Woodgreen Green, Greater London. 

The Charity:
You would be joining an incredible organisation known for its hardworking and collaborative team culture, offering fantastic benefits including:
- Hybrid office/home based arrangement
- 27 days' annual leave 
- Pension scheme (company matches contribution up to 7%)
- Free onsite parking
- Employee Assistance Programme
- Eye care voucher scheme
- Cycle to work scheme
 
The Role:
Develop and maintain relationships with community groups, schools, clubs, and local businesses.

Identify opportunities to grow income through community partnerships and supporter led fundraising.

Represent the hospice at community events, fundraising activities, and local meetings

Provide excellent stewardship to community supporters, fundraisers, and volunteers.

Offer guidance, resources, and encouragement to individuals and groups organising fundraising activities.

 
The Candidate:
Experience in community fundraising or a relationship based income generation role 

Strong interpersonal and relationship-building skills

Excellent communication skills, both written and verbal

Confident in public speaking and able to present to an audience

Full UK Driving license and access to a vehicle

 
IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.Community & Events Fundraising Manager

Salary: £29,500 - £32,250 per annum
Contract: Permanent, Full-time (37.5 hours/week)
Location: Hybrid working – 1 day/week in London Bridge
Closing date: 7 April 
Benefits: Generous holiday allowance, matched pension contributions, flexible working options.

We are delighted to be supporting Prostate Cancer UK to find a Legacy and In-Memory Executive to join their team. This is an exciting opportunity to join at a time of increased investment and organisational ambition. You’ll be working within a warm, collaborative environment that values sensitivity, supporter care and meaningful relationship-building. With legacy and in-memory income playing an increasingly important role in the charity’s long-term strategy, this is a chance to contribute to work that creates a lasting difference for future generations.

As Legacy and In Memory Executive, you will manage and deliver the day-to-day running of the Legacy and In Memory programme. This includes supporting the legacy acquisition strategy, developing multi-channel campaigns, stewarding warm supporters, and being a compassionate first point of contact for individuals remembering loved ones. You’ll work closely with teams across the charity to grow awareness of legacy and in-memory giving, while also overseeing operational elements such as the Prostate Cancer Memorial Sculpture and managing tribute fund platforms.

To be successful as Legacy and In Memory Executive, you will need:

• Experience reporting on and evaluating campaigns
• Excellent verbal and written communication skills
• Ability to build and maintain positive relationships with internal and external stakeholders
• Ability to prioritise, make decisions and work to tight deadlines
• Strong analytical skills with the ability to interpret and present data

If you would like to discuss this role with us please contact us and quote the reference 2926JP.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

Ready to take on a role where your work supports a meaningful cause?
 
This is a great opportunity to join a purpose-led LGBTQ youth charity as their Interim Education Programmes Officer, supporting the delivery of a nationwide schools programme that empowers young people and promotes inclusion.

This role would suit someone who enjoys being highly organised, working in a fast-paced environment, and making a tangible difference through programme coordination and stakeholder engagement.
If you have previous experience in programme coordination or administration - particularly within a charity or non-profit setting – this could be the role for you!
 
Role: Interim Education Programmes Officer
Organisation Type: LGBTQ Youth Charity
Salary/Rate: £15.87 per hour
Working Arrangements: Part-time (3 mornings per week, 8am - 1pm – Mondays essential)
Location: Fully remote (optional office access in Victoria, London)
Employment Type: Temporary position
Duration: Approx. 1 month (term-time only)
Start Date: 20th April
Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged!
 
The Role:
 
As the Interim Education Programmes Officer, you’ll play a central part in ensuring the smooth delivery of a national School Talks programme during a particularly busy period.
 
You’ll work closely with schools and volunteers to coordinate bookings, support delivery, and keep everything running seamlessly behind the scenes.
 
What You’ll Be Doing
 
You’ll play a key role in keeping a busy national schools programme running smoothly during a peak period.
 
Expect a varied and rewarding role where you’ll:

• Coordinate bookings and liaise with schools across the UK
• Support and communicate with a network of young volunteers
• Manage programme administration and maintain accurate records (Salesforce)
• Help deliver impactful School Talks sessions nationwide
• Ensure a seamless, high-quality experience for schools and volunteers

About You:

• Strong administrative and organisational skills
• Confident communicator, comfortable with a range of stakeholders
• Experience in programme coordination, education, or a charity/non-profit setting
• Ability to juggle multiple tasks in a fast-moving environment
• Comfortable working remotely and independently
• Experience with Salesforce (desirable, not essential)
• A genuine passion for inclusion and alignment with LGBTQ values

Why Apply?
 
Be part of a mission-driven organisation creating real social impact
Flexible, fully remote working pattern  
Join a supportive, friendly, and purpose-driven team
A brilliant short-term opportunity to add meaningful experience to your CV
 
Interested?
 
Apply now to be part of a passionate team supporting an impactful school’s programme at a crucial time!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Prospectus is delighted to be supporting our client in the search for a Major Donor Fundraiser. Our client is a global animal welfare organisation working to reveal suffering, rescue animals in need and protect animals under direct human influence. With a strong international presence and a mission-led approach, the organisation delivers sustainable campaigns and projects designed to create lasting change for animals worldwide. This is a fantastic opportunity for an experienced relationship fundraiser to join a leading international organisation and play a key role in developing high-value income across a diverse portfolio.

Governance Manager

Location: Hybrid – Central London + homeworking

Contract: Full-time, permanent

Salary: £51,879

MLC Partners is working with a respected UK charity, to appoint a Governance Manager into a pivotal role at the heart of the organisation.

This is an excellent opportunity for an experienced charity governance professional who wants to shape governance strategy, strengthen board effectiveness, and support leadership in a values-led, mission-driven environment.

The role

As Governance Manager, you’ll act as a trusted adviser to the Board of Trustees, Chair and senior leadership team, leading on governance and assurance across two entities.

You’ll be responsible for delivering high-quality, best-practice governance that is practical, proportionate and aligned with the organisation’s strategic priorities. Working closely with the Director of People, Culture and Governance and the Director of Finance and Operations, you’ll also support organisational risk management and policy assurance at executive and board level.

Key responsibilities:

• Act as Board Secretary, providing expert support to the Board and committees
• Lead the annual governance cycle, including planning, meeting schedules, agendas, papers and minutes
• Ensure actions and decisions are tracked effectively and followed through
• Maintain accurate governance and statutory records, including regulatory filings and registers
• Own and develop group-level governance frameworks, policies and standards
• Partner with their subsidiary Board Secretary to ensure consistency and proportionate assurance across the group
• Advise trustees, NEDs, CEOs and senior leaders on legal, regulatory and fiduciary responsibilities
• Monitor developments in charity law, company law and governance best practice, translating them into practical guidance and training
• Support oversight of organisational risk frameworks and governance-related policy compliance
• Lead the three-yearly independent governance review and implementation of recommendations
• Drive board development, including succession planning, skills audits, recruitment, induction and training
• Manage conflicts of interest processes and support strong governance culture
• Champion equity, diversity, inclusion and belonging (EDIB) at board level
• Lead and mentor the governance team, fostering a collaborative and high-performing environment

About you:

You’ll bring substantial experience in a governance or company secretarial role, ideally within the not-for-profit sector, and be confident operating at board level.

• Strong knowledge of charity and corporate governance frameworks, legal duties and regulatory requirements
• Experience implementing and improving governance practice
• Excellent communication skills, with the ability to translate complex governance matters into clear, concise papers and minutes
• Strong organisation and attention to detail, with the ability to manage multiple priorities
• Sound judgement and discretion when handling confidential information
• A commitment to social justice and EDIB

For a further confidential conversation about this role and your search, please contact Annabelle at MLC Partners.

Applications close 20th April.

We particularly welcome applications from individuals with lived experience of financial insecurity or those from underrepresented communities, including Black, Asian and minoritised ethnic groups, disabled people, and LGBTQIA+ individuals.

An established professional membership organisation is looking for a Senior Services Coordinator to support the delivery and development of a portfolio of member services. This role offers the opportunity to combine service management, stakeholder engagement and business development while leading a small team of two.

This role offers a hybrid working arrangement of  3 days in the office and 2 days working from home.

The Role

Working closely with the Head of Services, you will oversee the day-to-day delivery of a portfolio of services provided to members and partner organisations, ensuring they operate efficiently, deliver value and continue to evolve to meet member needs. You will also support the development of new services and partnerships that generate income and enhance the organisation’s offering.

Key Responsibilities

• Manage the day-to-day delivery of a portfolio of membership services and programmes.
• Lead and support a small team, overseeing performance, workload and development.
• Monitor service performance, risks and compliance, ensuring appropriate processes and controls are in place.
• Investigate and respond to service-related enquiries or complaints.
• Conduct research to understand member needs and identify opportunities to improve services.
• Support the development of new products, services and partnerships.
• Assist with projects to implement new services, working with internal teams such as IT, finance and project management.
• Build strong relationships with internal teams, members and external partners.

About You

You will be an organised and proactive professional with strong administration, customer service and stakeholder management skills. You will enjoy improving services, identifying opportunities and working collaboratively across teams.

You will need to demonstrate:

• Excellent organisational and administration skills with strong attention to detail
• Experience delivering or managing services, programmes or projects
• Strong customer service and stakeholder engagement skills
• Experience researching, analysing information and making recommendations
• Confidence managing multiple priorities, improving processes and handling difficult situations
• Experience leading or supporting a small team
• Strong written and verbal communication skills
• Good attention to detail
• Good IT skills including MS Office, mainly Excel

Experience working within membership organisations, professional bodies or regulated environments would be beneficial but is not essential.

Why Apply?

This is a great opportunity to join a respected organisation where you can shape services, develop partnerships and make a real impact on member experience while gaining exposure to service development and strategic projects.
 
 Please apply with your CV today and a member of the TPP team will be in touch with you if your experience meets the requirements of the role.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.