Support planner jobs in Glossop, derbyshire

Supporter Journey Lead

Salary:£36,880 - £41,439
Location: Home based with an expectation to travel as appropriate each month
Hours: Full Time – 35 Hours a week
Contract: Permanent 

We’re looking for a Supporter Journey Lead to join our Supporter Experience team.

This is a key role in shaping how supporters experience Help for Heroes across different journeys, touchpoints and moments that matter.

You’ll work with teams across Commercial to map, develop and improve supporter engagement journeys, turning strategy, insight and campaign learning into practical plans that strengthen relevance, supporter experience and long-term value.

About the Role

As Supporter Journey lead, you’ll lead the mapping, development and ongoing improvement of supporter engagement journeys across Commercial.

You’ll work with product owners, delivery teams and enabling colleagues to understand current journeys, define target journeys, identify pain points and opportunities, and turn strategy, audience insight and campaign learning into clear, practical plans.

In this role, you will:

• Map and maintain current and target supporter journeys across Commercial, defining key stages, touchpoints, triggers, handoffs and moments that matter.
• Run journey mapping, process discovery and improvement workshops to identify pain points, gaps, opportunities and inconsistencies.
• Work with product owners and relevant teams to define journey requirements for campaigns, communications, process changes, data capture and operational improvements.
• Coordinate with Digital/ESP, data, content, supporter care, fundraising and other teams to make sure journey changes are understood, aligned and deliverable.
• Help ensure audience segmentation is applied meaningfully, so content, asks and next steps are relevant to different supporter groups.
• Use campaign learning, supporter feedback and operational insight to identify where journeys should be adjusted, strengthened or simplified over time.

About You

Are you someone who enjoys understanding how people experience an organisation across different touchpoints, channels and moments?

Do you like bringing people together to map journeys, uncover pain points and turn ideas, insight and learning into practical improvements?

You’ll be confident working across supporter, customer or audience journeys, with a good understanding of how touchpoints, handoffs, segmentation and communications shape experience.

You’ll be comfortable working with product owners and delivery teams to define clear requirements, actions and workplans, while keeping activity aligned, realistic and deliverable.

You’ll also be someone who can use campaign learning, supporter feedback and basic performance information to identify where journeys could be strengthened, simplified or made more relevant.

Essentially, we’re looking for someone who is supporter-focused, organised, collaborative and practical — with the facilitation and relationship-building skills to help teams improve journeys and create better experiences over time.

About the Team

Supporter Experience is a newly formed department within Commercial, created to help us better understand, engage, support and motivate our supporters.

We’re a collaborative and developing team, working across Commercial to shape more joined-up, relevant and thoughtful supporter journeys.

This is an opportunity to help shape how the department develops from the beginning, bringing teams together to understand supporter needs, improve key moments and create stronger experiences over time.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: 5th July 2026

We reserve the right to close this vacancy early if we receive a high number of strong applications.

We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

Purpose of the role: 

As a Kinship Family Worker for Kinship Reach, you will deliver this online programme to families in your commissioned area. You will provide virtual one-to-one support to kinship carers and their families to help them become resilient and informed, with a strong support network to help them care for the children in their care.

Key responsibilities:

One-to-one support
Provide up to 6 one-to-one support sessions bespoke to the kinship carers and their families over a three-month intervention, working within the Kinship Reach delivery model. This may include, but is not limited to:

• Signposting or referring to relevant national and local services.
• Providing practical and emotional support to kinship carers.
• Liaising with other professionals and organisations.
• Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.
• Providing support for carers to secure grants from local and national funders.
• Set goals for change following Kinship Reach processes, in partnership with the kinship carer.
• Monitor, review and revise these goals to ensure carers are on track and goals remain relevant.

Peer group facilitation and management

Kinship delivers virtual peer support groups which carers from Kinship’s programmes can access, coordinated by Senior Kinship Family Worker(s). This role could include:

• Developing existing groups and setting up new groups as required.
• Working closely with Kinship’s peer-to-peer service where appropriate.
• Collaborating with kinship carers, the local authority, and community partners to set up virtual and in-person peer support groups.
• Planning, preparing, facilitating virtual and in-person peer support groups.
• Promoting groups in the area you are delivering in to kinship carers and organisations who work with them, including contributing to the creation of promotional materials.

Participation

• Recruit kinship carers as volunteers to lead and support the development of virtual peer support groups.
• Work proactively to enable kinship carers to influence the design and delivery of the peer support groups delivered in their area (such as topics, time / date).
• Support Kinship’s communications and engagement strategy, such as helping to provide case studies and sourcing images for newsletters and local media to promote the programme and recruit participants.

Safeguarding and risk management

Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL).

• Recognise and respond appropriately to signs of abuse or neglect, following national legislation and procedures and Kinship’s own safeguarding procedures.
• Liaise with your line manager and safeguarding lead regarding safeguarding concerns, following Kinship’s policies and processes.
• Provide reports and information for managers about cases of concern.
• Ensure you are aware of and follow safeguarding policies and procedures risk of harm protocol.
• Complete risk assessments for events or groups with families in line with Kinship’s policies and processes to be signed off by a DSL or DDSL.
• Follow Kinship’s health and safety policies to keep yourself and your clients safe, such as Lone Working Policy, Home Visit Policy, risk assessment, events.

Monitoring and Evaluation

• Record attendance at virtual support groups and ensure this is reported on the Salesforce database.
• Ensure casework, feedback, and other data related to service delivery are regularly and accurately recorded on our Salesforce database in line with Kinship’s policy and best practice.
• Ensure completion of carer registration forms, review forms, and closure forms, taking details that will be used to evidence impact.
• Collect case studies from your kinship carers to help demonstrate impact.
• Contribute to any reports for local authority partners as required in terms of data and case studies as required.
• Attend monitoring meetings as required.
• Engage in quality assurance processes in line with Kinship processes and policies.

Relationship and stakeholder management

• In partnership with the senior Kinship Family Worker, enable local authorities to understand the programme and pathways for how to make referrals.
• Support practitioners' meetings with local authorities to encourage referrals, discuss cases, and ensure local authority confidence in the programme.
• Where applicable, work with local authorities to raise awareness of kinship care and to reach and support kinship carers through the programme.
• Where possible and relevant, represent Kinship at external events and meetings to raise awareness of the programme and to influence other organisations.
• Where applicable, work with local authorities and voluntary and community groups supporting kinship families.

We have an opportunity for an experienced and motivated leader to join our Service Improvement & Transformation team. As a Programme Lead – Integrated Support, you will lead the development and delivery of integrated support models for people living with Motor Neurone Disease (MND).

As a Programme Lead, you bring expertise in project governance, stakeholder engagement and service improvement. You are confident managing risk, budgets and performance, and skilled at turning strategy into delivery. This Programme Lead role will see you coordinate interconnected projects, drive collaboration and ensure consistent, high-quality delivery across an ambitious programme.

This is a pivotal role at the heart of national transformation, where you will drive innovative approaches to service design, strengthen partnerships across health and care systems, and ensure that people affected by MND receive high-quality, coordinated support wherever they live.

Key Responsibilities 

• Lead the planning and delivery of the Programme Lead – Integrated Support portfolio
• Coordinate seven connected workstreams, ensuring alignment and quality
• Develop and manage programme frameworks, governance and reporting
• Drive progress across projects, managing risk and dependencies
• Work with senior stakeholders to shape and deliver strategic priorities
• Oversee timelines, budgets and outcomes across all activity
• Promote inclusive collaboration with colleagues, volunteers and communities
• Use data and insight to track performance and embed improvement

About You 

• Proven experience as a Programme Lead or within a similar role
• Strong project and programme leadership across multiple initiatives
• Formal project management qualification (PRINCE2, APM or Agile)
• Experience in service improvement and quality improvement methods
• Strong stakeholder engagement, including senior leaders
• Skilled in risk management, planning and delivery within budget
• Analytical thinking with the ability to translate insight into action
• Experience within health, charity or service-led organisations
• Knowledge of integrated service delivery approaches
• Experience developing sustainable programme frameworks

Further information about working for the MND Association and full job description is available in the attached Candidate Pack. 

This is a home-based role with travel requirements across England, Wales and Northern Ireland.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. 

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements. 

What We Offer 

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays 
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies 
• 24/7 GP access via phone and video 
• Life assurance and confidential counselling helplines 
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave) 
• Access to Benefit Hub for discounts on everyday shopping 
• Enhanced pension scheme 
• Opportunities for training and personal development 

About Us 

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.   

Greater Manchester Moving is the Greater Manchester charity committed to changing lives by inspiring a healthier future in Greater Manchester through moving more, sport and physical activity. We play a strategic leadership role in support of the Greater Manchester wide movement, for movement.

We are seeking to recruit an individual with purpose, passion and integrity to lead, support and connect the Greater Manchester system in creating the conditions to enable Active Lives for All.

It’s an exciting time to join the team as we develop our vision to build and foster relationships with and between people, communities and system partners, to enable a whole system approach to supporting the development of community networks, activities and opportunities to move more and tackle inequality.

We are looking for someone who loves working with people, who can unite people from diverse backgrounds around a vision, who understands the power of collaboration and who can work with others to help people connect, support and lead across sectors, organisations and alongside communities to help us achieve the ambitions set out in the ten-year strategy, GM Moving in Action.

This is a fantastic opportunity to join a high performing Active Partnership team working with a network committed to making positive change through physical activity, sport and movement.

This is a full-time role (37 hours per week), but job shares, secondments and reduced hours will be considered as part of our commitment to flexible working. Working days will predominantly be Monday to Friday. Our team works a minimum of two days a week in person, and our core office day is Tuesday. Occasional evening/weekend work may be required.

We have permanent office space at House of Sport in Manchester, and office space with GMCA and NHS GM at Tootal Buildings, Oxford Road, Manchester. We have regular team and co-working days, blended with homeworking. We trust you to work in a way that suits you and that enables you to be productive and thrive.

Greater Manchester Moving is committed to providing equal opportunities and promoting diversity, irrespective of ethnicity, age, gender identity, sexuality, disability, religion, pregnancy or personal circumstance. We aspire to being a diverse, inclusive and responsible organisation. Our aim is to have a workforce that reflects and understands the communities we work alongside. 

Closing date: Sunday 19 July 2026, midnight 

Interview date: Wednesday 29 July 2026

Chiva is looking for a compassionate and experienced Specialist Support Officer to provide emotional support, advocacy, and practical guidance to children, young people, and families affected by HIV across London.

About Chiva

Chiva is a charity in the UK whose mission is to ensure that children, young people and young adults growing up with HIV become healthier, happier and more in control of their own futures. Chiva works to ensure that young people living with HIV have the treatment and care, knowledge, understanding, skills and wider support needed to live well and achieve their greatest potential.

What You’ll Do

• Provide one-to-one and family support
• Advocate for young people across health, education, and social care services
• Work alongside NHS multidisciplinary teams
• Deliver engaging peer support events and group activities
• Help young people navigate their journey into adult healthcare services 

Who We’re Looking For

You will be a qualified social worker or registered health and social care professional with experience of supporting children, young people and families with complex needs. A passion for empowering young people and promoting inclusive, person-centred support is essential. 

Join Chiva and become part of a dedicated team making a real impact every day.

Please note that we are only able to accept applications submitted on our branded application form. We cannot accept CVs in respect of this post.

Please see the Job Description and Person Specification on the Chiva website for full details.

Deadline for applications: Thursday 9th July 2026.

Interviews to take place on: Monday 20th & Tuesday 21st July.

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from. 

Team and role overview 

At Marie Curie, our Case for Support team plays a vital role in the delivery of our strategy and supporting fundraising growth, by creating compelling cases for support and innovative propositions for our highest-value campaigns. Working alongside passionate, purpose-driven professionals, you’ll help us maximize impact and create meaningful connections with our supporters. 

As a Case for Support Lead, you will be instrumental in developing impactful narratives that resonate with our supporters and drive our mission forward. Your work will provide essential, up-to-date information about our clinical services, research and policy work. This will support all fundraising teams to build accurate and inspiring fundraising campaigns. By identifying funding opportunities and crafting tailored cases for support, you’ll ensure that our high-value fundraising teams continue to achieve transformational impact. 

What you will be doing:

• Create compelling case for support narratives about all aspects of Marie Curie’s work, articulating the need, solution, and impact for various audiences. 
• Collaborate with service, policy, and research teams to gain a deep understanding of their work and goals, gathering insights to support funding applications and campaigns. 
• Work closely with high-value income streams, supporting Trusts & Foundations, Philanthropy and Corporate teams by coordinating with internal stakeholders to develop compelling propositions. 
• Provide all fundraising teams with accurate, self-service information, including writing narratives and interpreting data. 
• Delivery of online Discovery Sessions with fundraising teams to improve their understanding of our cause. 

What we are looking for: 

• Proven experience in fundraising, service delivery, cause-led communications, or evaluation work. 
• Creative thinker with an independent, autonomous approach to work. 
• Strong communication skills to inspire others and positively influence opinions, with the ability to gain respect at all levels and drive practical, meaningful change. 
• Skilled at understanding and interpreting complex information and data and articulating it in a compelling way, both in writing and verbally. 
• Excellent people skills with a proven ability to integrate quickly into complex organizations. 
• Financial literacy with experience in interpreting budget information. 

Please see the full job description  

Additional Information

Application & Interview Process 

• As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. 
• Close date for applications but may close early: 2nd July 2026 
• Interviews due to take place 9th and 13th July2026 

** Important we encourage you to apply early as we may close the job advert sooner after receiving a sufficient number of suitable applications**. 

Salary: £36,900 to £39,900 

Contract:Permanent Full-Time 35 hours per week

Based: Remote based within the United Kingdom, occasional travel may be required travel costs covered 

Benefits you’ll LOVE: 

• Flexible working. We’re happy to discuss flexible working at the interview stage. 
• 25 days annual leave (exclusive of Bank Holidays) 
• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) 
• Loan schemes for bikes; computers and season tickets 
• Continuous professional development opportunities. 
• Industry-leading training programmes 
• Wellbeing and Employee Assistance Programmes 
• Enhanced bereavement, family friendly and sickness benefits 
• Access to Blue Light Card membership 
• Subsidised Eye Care 

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at .

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.

About the role

As local campaigning lead in our award-winning public affairs and campaigns team, you will play a pivotal role in driving Sands’ mission to save babies’ lives and ensure bereaved families receive the care and support they need.

You will need experience of delivering and evaluating impactful campaigns, and of working in close partnership with those with lived experience to create meaningful, lasting change at a local or national level.

This is a dynamic, outward-facing role that combines strategic campaigning with hands-on community organising. You will have the skills to support and develop a network of local campaigners, empowering volunteers and supporters to take action in their communities, influence decision-makers, and improve services over the long term. You will also feel comfortable representing Sands at a local level, developing strong relationships to amplify the organisation’s voice and impact.

Working collaboratively across the organisation, you will ensure campaigns are evidence-based, inclusive, and shaped by the lived experiences of diverse bereaved families. You will create compelling content and digital actions, support media engagement, and use data and insight to evaluate impact and continuously strengthen our approach.

This role offers an opportunity to combine leadership, influencing and community engagement skills in a purpose-driven environment, making a tangible difference to families and communities across the UK.

Main Purpose of Job 

To lead Sands’ local campaigning function.

Co-lead impactful campaigns at a local and devolved nation level with bereaved parents and families, supporting Sands core aims to save babies lives and ensure anyone affected by the death of a baby receives the care and support they need by:

1. Leading the implementation and evaluation of Sands local campaigns to further our core aims.

2. Developing the capacity of Sands local volunteers, supporters and campaigners to take action to improve their local services in the long-term.

3. Ensuring that Sands campaigns are evidence based and reflect the views and experiences of a diverse range of bereaved parents and families.

Principle Tasks and Responsibilities 

Leading implementation, and evaluation of Sands local campaigns to further Sands core aims.

• Lead local campaigns at Sands in line with our local campaigning strategy, collaborating and planning with key internal stakeholders, and staying up to date with best practise in local campaigning and community organising techniques externally.
• Evaluate the success of the local campaigns with internal and external stakeholders, implementing recommendations for future improvement.
• Work with colleagues to grow Sands’ local campaigning presence across the UK, including supporting funding applications to build staff capacity.
• Manage the budget for local campaigning.
• Represent Sands at a local level, attending meetings, and building relationships, with local politicians, NHS and council officials, journalists, third sector organisations, and other local stakeholders.
• Produce engaging campaigns content for use digitally across different platforms and in hard copy, working with the engagement team to ensure asks are effectively communicated to key audiences.
• Create compelling e-actions to support our campaigns using the Sands digital campaigning platform.
• Work with colleagues to support the production of press releases and responses to media inquiries.
• Organise campaigns meetings and events (virtual or in person).
• Recruit and line manage local campaigns staff, supporting and collaborating with them to roll out impactful local campaigns in more areas (subject to future funding).

Developing the capacity of Sands volunteers, supporters, and campaigners to take action to improve their local services in the long-term. 

• Manage local campaign groups of bereaved parents and families, empowering and motivating them to implement campaigns to solve issues that affect them and create long-term change in their communities.
• Using community organising techniques to build the capacity of local campaigners and groups to campaign independently in the long-term – connecting local people, facilitating workshops and discussions, developing local campaign leaders, and recruiting new members into campaigns.
• Work collaboratively with teams working with Sands supporters and volunteers to maximise the impact of our campaigns, including supporting the creation of effective campaign supporter journeys.
• Create written and visual resources to support campaigning.
• Develop training sessions to build campaigning skills, to be delivered online or in person, or recorded.
• Provide advice and support to Sands campaigners via email, telephone and video call.
• Ensure key data and information about Sands campaigns and our campaigners are up to date and stored in the relevant place, including the Sands database.

Ensure that Sands campaigns are evidence based and reflect the views and experiences of a diverse range of bereaved parents and families.

· Undertake evidence gathering projects to support Sands campaigns work, including collating and analysing data and presenting findings in an accessible and engaging way.

· Ensure that the views of bereaved parents and families inform Sands campaigns and provide opportunities for Sands volunteers to get involved in our campaigning activity.

· Provide direct support to bereaved parents to help them become confident campaigners, so they are well informed, equipped to speak out and know how to go about it.

General tasks 

· Undertake any other duties commensurate with the role as required by the Head of Public Affairs and Campaigns and the Director of Research, Education and Policy.

· Model the culture and values of Sands at all times.

· Work flexibly with other members of staff and team, with some evening/weekend working.

· Maintain a high level of confidentiality and professional conduct.

· Abide by all Sands Policies and Procedures and undertake all mandatory training as required.

· Participate actively in annual appraisals and personal development reviews.

· Actively promote and embody the vision, mission, and values of Sands including a commitment to Equality, Equity, Diversity and Inclusion (EEDI).

· Occasional evening and weekend working.

This job description is not contractual and may be amended from time to time to reflect the changing needs of the organisation.

Safenet is part of the Calico Group, an innovative group of companies, working together collaboratively to have a greater impact than they could alone.  Our shared vision, flexible group structure, and expanding range of services help us adapt to the fast-changing environment and times in which we work.

Safenet are a well-established Domestic Abuse charity, working to reduce and eliminate domestic abuse and to deliver support services to survivors of domestic abuse across the Northwest of England. 

The Opportunity

You’ll deliver trauma-informed, survivor-led practical and emotional support alongside home security assessments and target hardening measures, working in partnership with local agencies to reduce risk and increase safety. 

Women only occupational requirement: This role is restricted to women under Schedule 9 (Part 1) of the Equality Act 2010. The nature of the work involves providing support to women who have experienced domestic abuse, and Safenet considers it a genuine occupational requirement that the post-holder is a woman. 

What We’re Looking For

We believe in recruiting for potential as well as experience. Our ideal candidate will have:

Essential: 

• Experience of supporting women affected by domestic abuse and/or related complex needs (e.g., housing insecurity, mental health, substance use), using a trauma-informed and survivor-led approach.
• Knowledge of safeguarding practice for adults, children and young people, and confidence following organisational/local safeguarding procedures.
• Ability to complete risk assessments and co-produce safety and support plans, reviewing them as risk changes and working to agreed timescales.
• Strong communication skills, including the ability to build trust, explain options clearly, maintain professional boundaries, and work in a non-judgemental way.
• Ability to work independently and manage a caseload, prioritising effectively, meeting deadlines, and maintaining accurate, timely case notes and monitoring/outcome data.
• Confidence working with partner agencies (e.g., housing, police, health, MARAC/IDVA pathways and civil remedies) and making appropriate referrals and signposting.
• Willingness to undertake home visits and lone working, using dynamic risk assessment and following health & safety procedures (including safe professional curiosity in the community).

Desirable 

• Specialist DA/VAWG training and tools (e.g., DASH, MARAC processes, stalking/harassment, honour-based abuse), and confidence applying this knowledge in practice.
• Knowledge of the Domestic Abuse Act 2021, protective orders/civil remedies and housing options, with experience supporting women to navigate related pathways.
• Experience completing home security assessments and coordinating target hardening measures (e.g., locks, alarms, lighting), including liaising with landlords, contractors and repairs teams.
• Experience using case management systems and reporting/monitoring tools to evidence outcomes and service impact (including data quality and GDPR/confidentiality).

What’s in It for You?

At The Calico Group, we value our people and offer a supportive, inclusive culture alongside fantastic benefits:

• Bravo Benefits – Exclusive discounts at popular high street brands including many retailers and restaurants.
• Westfield Health – Our company funded cash plan, with access to a Doctor 24/7 – for you and your dependents.
• Mental Health Support – Access emotional and mental well-being services through Spectrum.
• Cycle to Work Scheme – Save on commuting costs while staying active.
• Pension Options – with employer pension contributions.
• Life Assurance – Peace of mind for you and your loved ones.
• Financial Advice – Expert guidance to help manage your finances.
• Recognition Awards – Celebrate your achievements with our recognition programs.
• Meaningful learning and development programmes with regular focus on your individual growth.
• Gym Membership Discounts – Stay fit with local gym access.
• One Calico Events – Connect and unwind at our employee social gatherings.
• Paid Professional Fees – We’ll cover the cost of professional subscriptions so you can continue growing your career.

And much more! We also offer enhanced holidays, sickness, maternity, and paternity options, ensuring you feel supported when you need it most.

The Operations Associate is an administration role which will provide vital day to day coordination for the Foundation's leadership and operations teams. This role will require close attention to detail, strong planning and organisational skills, and a proactive mindset. 

The Operations and Administration Associate will be comfortable working alongside all internal colleagues, and building relationships with external stakeholders whilst providing administrative support. 

The key areas of responsibility for this role are:

• Providing administrative and diary support to the CEO and Executive Team (40% of role)

• Providing administrative support to our programme delivery, supporting the smooth running of our activities and events (30% of role)

• Supporting the smooth running of organisation wide operations, including HR and finance administration, internal events and office management. (30% of role)

Team Overview

The role sits within our Operations Team, reporting to the Director of Operations. 

We are growing and strengthening our Operations Team, consisting of the Director of Operations, Events and Operations Officer, Programme Operations Officer and Finance Officer. Our remit is to ensure the smooth running of our organisation, through developing robust systems, efficient processes, accurate data management, and effective support for our programmes and partners.

This role will also contribute within a new cross-organisational circle that brings together colleagues from operations, communications and evaluation to share insights and support the ongoing development and quality of our programmes.

Duties

1. Administrative and diary support to Executive Team

We have an Executive Team consisting of a CEO, 3 Executive Directors and Director of Operations. Working closely with the team, you will:

• Act as the primary point of contact for the CEO and Executive Director's schedules.

• Proactively manage complex diaries, resolving scheduling conflicts and ensuring appropriate balance between meetings, event delivery and office time. 

• Manage travel arrangements, accommodation bookings, and logistics for the executive team.

• Provide meeting support, including scheduling, preparing agendas, and taking minutes or tracking action points for leadership meetings.

2. Administrative support to our programme delivery

You will hold close day to day contact with our Events and Operations Officer, who is responsible for the smooth running and participant experience at all of our in person events. We are growing our offer to our partners and programme members, and as such, have a growing number of administrative and supporting tasks, including:

• Support the logistics of external programme events, including booking venues, arranging catering, and managing travel.

• Produce and manage event registers and attendee lists.

• Assist with key processes relating to programme partner onboarding and offboarding.

• Support data entry and ensure accurate records are kept within our CRM (HubSpot) regarding programme activities.

3. Organisation wide operational support

We have a lean backbone team, who are responsible for the smooth running of our operational functions. We strive to implement policies and processes that are clear, and reduce burden on the wider team, which in turn allows them to focus on achieving our organisation's goals. You will:

• Finance Administration: Support the Finance Officer with routine financial administration, including raising invoices, tracking expenses, and assisting with the partner payment process.

• HR & Office Management: Support central operational tasks such as ordering IT equipment, managing office supplies, and assisting with basic HR administration (e.g. new starter onboarding documentation).

• Internal Events: Coordinate logistics for internal team meetings, staff away days, and organisation-wide events.

• General Admin: Monitor central shared inboxes, routing inquiries to the appropriate team members, and handle general administrative duties to ensure smooth office and remote-work operations.

Working at The Reach Foundation

Our Values

Here are the Reach Foundation, we have a set of lived values that guide our work; 

Rigour. We are clear slighted about the challenges babies, children and young people face. We use the best available evidence to inform our work, strive for excellence in all we do and support each other to attain this. 

Relationships. We invest in building the strong relationships needed to tackle challenging, complex problems. 

Intentionality. The most important decisions we make are about how we use our time and energy. We evaluate our work and think very carefully about what we start, stop and continue doing. 

Action. We have a strong bias to action. We believe that also long as we learn and adapt and work with others, we can make positive change for babies, children and young people. 

Justice. We are working to create a more socially just world. The way we work should always support that goal.

How we work

This role is advertised as working from home. Our Director of Operations lives in Leeds, and we would like to open this role to someone who is committed to working from a location near Leeds once a week/fortnight.

The role will not entail significant travel, but we would expect the successful candidate to attend 6 team days per year, and staff the occasional event.

We adopt an agile working policy, and believe great work happens when people feel trusted, connected, and able to adapt to what the day asks of them. In practice, agile working to us means:

• We expect you to fully deliver your work. Our commitments and deadlines to each other and our partners matter, and work is completed on time and to the standard our team agrees on. 

• You are trusted to organise your day thoughtfully, meaning you can start early or finish later, take a longer lunch break, or work from home. 

• We expect you to communicate regularly. A remote team relies on connection, therefore we expect you to keep your team in the loop, share challenges and be open to shifting plans if needed.

Ultimately, we believe blending responsibility with flexibility means you are able to bring your best self to work. 

Our Commitment to Inclusion

We believe that we can't tackle the complex challenges facing babies, children, and young people, without catalysing action that draws from diverse perspectives and is led by a wide range of voices. We are therefore committed to an inclusive world where every voice, experience, and background contributes to our shared goal of a more socially just future for all - within, around and beyond our organisation.

As we seek to build a team as diverse as the communities we serve, we actively encourage applications from anyone who feels their skills, experience and motivations could serve well in this role. We strongly encourage those with varied lived experiences, disciplines and identities to apply.

Other Details

Salary: £29,664

Interview: Week Beginning 26th April (online)

The overall purpose of the role is to provide timely psychosocial assessment, psychoeducation and proactive pre- and post-bereavement support to children, young people and adults, using a range of supportive methods, approaches and techniques consistent with level 2 of the NICE (2004) psychological framework.

The post holder will form part of the On Demand Team and will be responsible for the effective day-to-day operation and delivery of the service (Monday to Friday, 8am to 8pm) across a range of On Demand digital platforms. The post holder will also complete comprehensive risk assessments with children, young people and adults, and will liaise with relevant external agencies—such as social care, the police and general practitioners—in accordance with organisational safeguarding policies and procedures.

In addition, the role involves conducting regular weekly referral callbacks, using clinical judgement to ensure that each person is supported to access the most appropriate service for their needs at that time. Working alongside the wider bereavement services team, the post holder may also co-facilitate therapeutic group sessions and deliver one-off psychosocial education groups or workshops, extending the reach of bereavement support beyond individual contacts.

Main Responsibilities

 Communication and Relationships

· Build compassionate, trusting and professional relationships with bereaved children, young people and adults, ensuring all contact is person-centered, trauma-informed, developmentally appropriate and sensitive to individual needs and circumstances

· Communicate complex and sometimes distressing information clearly and to supportively, maintaining professional boundaries at all times

· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties

· Work collaboratively with colleagues across bereavement services, ensuring continuity and consistency of support

· Engage effectively with parents, carers and professionals involved in a child or young person’s care to coordinate holistic support

· Liaise with external agencies – including social care, education, healthcare professionals, police and voluntary sector- to share information appropriately under safeguarding guidance

· Participate in regular clinical supervision to support safe, effective delivery of care

· Contribute to team meetings and service development discussions, offering insight from frontline practice

· Model the values and culture of the organisation in interactions and relationships at work

· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations

Knowledge, training and experience

· Ability to conduct full psychosocial assessments and to lead support interventions with children, young people and/or adults in accordance with best practice

· Ability to complete comprehensive risk assessments and determine appropriate level of response/intervention

· Deliver targeted pre/post bereavement support and interventions utilising a range of supportive therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework

· Demonstrate a robust understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults

· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct

· Maintain knowledge about current, evidence-based practice

· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies

· Demonstrate knowledge of all relevant policies and procedures

· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate

· Participate actively in clinical supervision to ensure safe, ethical, and effective service delivery

· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities

Analytical and judgment skills

· Exercise sound professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults following bereavement and in the delivery of immediate on demand support

· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths

· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support

· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief

· Assess risk and vulnerability using structured and professional judgement, making timely, evidence-based decisions about appropriate interventions and onward referrals

· Identify when more intensive clinical or safeguarding intervention is needed, escalating concerns to line manager and/or On Demand Shift Manager

· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support

· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring

Planning and organisational skills

· Plan and organise work autonomously while engaging collaboratively with colleagues, volunteers, and partner professionals to support coordinated care and seamless service delivery

· Provide cover and support for bereavement team members during periods of absence or high demand

· Contribute to the planning and delivery of workshops and groups run across bereavement services, as needed

· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements

· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness

· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives

Person Specification

Qualifications and Training

Essential

· Relevant health, education, social care or counselling qualification

· Specialist training in bereavement, grief and trauma informed practice

· Evidence of ongoing professional development and commitment to continuous learning

Desirable

· Training in working with children and young people

· Training in working in mental health

Experience

Essential

· At least three year’s recent experience (in the past six years) of working with bereaved children, young people, families or adults on an individual or group basis

· Experience and knowledge of working with and providing services to children, young people, families and adults in a health, social care, youth, community or educational settings

· Experience of providing support to children, young people, and/or adults through digital channels/platforms

· Further professional training in working with children and young people and an understanding of developmental issues

· Demonstrable experience of safeguarding children, young people and vulnerable adults and an ability to practise in a way that promotes this

· Experience of working collaboratively with multi-agency professionals across health, education, and social care

Desirable

· Experience of working within a bereavement, palliative care of mental health setting

Skills and Abilities

Essential

· Demonstrate in-depth understanding of bereavement, grief, loss, trauma, and their psychological and developmental impact on children, young people and families

· Knowledge of current research, theories, national frameworks, and NICE guidance related to bereavement and mental health

· Knowledge of evidence-based approaches to bereavement and trauma support

· Strong assessment, analytical, and formulation skills with the ability to make informed clinical decisions

· Empathetic, compassionate, and youth driven approach

· Excellent communication and interpersonal skills, with the ability to engage sensitively with children, families, and professionals while maintaining professional boundaries at all times

· Awareness of safeguarding legislation, policies, and procedures

· Understanding of information governance, confidentiality, and data protection requirements

· Understanding of equality, diversity, and inclusion within practice

· Emotional maturity, stability and resilience with a strong commitment to self-care and the ability to seek support and guidance when difficulties arise in the course of work

· Excellent organisational skills

Strong IT skills, including confidence in using multiple IT systems 

Benefits

· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.

· TOIL for our hours work.

· Contributory pension scheme.

· Company sick pay.

· Employee Assistance Programme.

· Life assurance.

· Training loans.

· Enhanced family friendly policies.

Recruitment Timetable

Application deadline: 6th July 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Interviews

First Stage Screening Interviews

You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.

Second Stage Interviews

If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.

Youth Team Forum Discussion

For roles in our Bereavement Services Team, we will invite those applicants selected for interview along to a discussion forum with members of our Youth Team. This session is held remotely and lasts approximately 20 minutes. The discussion topic will be shared with you in advance of the session.

Hours: Full time

Pay: Up to £27,980 GBP gross per annual (dependent on experience)

Duration: Permanent

Right to work: Applications for work in the UK can only be accepted from people with an existing right to work in the UK

Location: UK-Med Office, Manchester, UK with hybrid working available

Programme Assistant to support coordination of capacity building and training for Emergency Medical Teams, and humanitarian and academic partners.

The key objective of UK-Med’s training and capacity building capability is to work with colleagues, members, partners, stakeholders and national health staff to strengthen response skills in order to enable Emergency Medical Teams and wider health services to be better prepared for emergencies. Integral to this is to ensure that the professionals who deliver UK-Med’s responses are well prepared, know what to expect, and deliver the best possible responses, resulting in positive health outcomes for the patients and communities we serve.

The Programme Assistant plays a vital role in supporting the delivery of high-quality Capacity Building and Training to internal and external audiences, with a key focus on supporting activities to ensure that preparation and training of UK-Med’s global workforce, comprising Core Staff and a Register of approximately 1,400 healthcare professionals worldwide runs smoothly.

Working under the guidance of the Programme Manager and closely with the rest of the Learning & Capacity Building team, the Programme Assistant will support and coordinate the delivery of high-quality capacity building and training interventions in line with UK-Med’s vision for our digital, in-person and simulation-based training capability.

The ideal candidate for Programme Assistant is someone passionate about Learning and Development and capacity building for humanitarian programming with excellent attention to detail, strong administration skills as well as skills in training coordination and effective communication. The role requires an organised and consistent approach to meeting team priorities and deliverables.

We offer a competitive salary and benefits in a supportive work environment, with the opportunity to contribute significantly to humanitarian efforts through your role.

How to apply

We strongly recommend that you read theCandidate Information Pack - Programme Assistant - Training before applying for this role.

To apply, please submit a current CV and answer the application questions

Please apply through our online jobs portal, as soon as possible no later than Wednesday 15th of July 2026

This role is based in the UK, and applications are accepted only from candidates with the right to work in the UK.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Reporting to the Director of Fundraising, you will play a key supporting role within the fundraising team, assisting the Corporate Partnerships Manager and the Communications team. With a key aim of delivering agreed activity and growing income from corporate partnerships.

This role focuses on supporting the identification and recruitment of new regional, national and international corporate supporters, while also playing a lead role in managing and stewarding existing partnerships, with particular responsibility for communications activity and delivery of sponsorship activities and events.

World Horse Welfare has seen a substantial growth in corporate support over the past four years, so this post presents significant opportunities to be part of a growing income stream as the charity celebrates its centenary in 2027.

Whether you’re a recent graduate with a willingness to learn or an experienced candidate ready to hit the ground running, we offer a competitive salary tailored to your experience — starting at £28,000 per annum for entry-level applicants and up to £34,000 per annum for those with proven expertise. You’ll benefit from a supportive environment, opportunities to grow, and the chance to make a real difference from day one.

KEY RESPONSIBILITIES

Supporting New Business Development

• Assist in researching and identifying prospective regional, national and international corporate partners aligned with the organisation’s mission and values
• Support the development of tailored proposals, pitches and presentations for potential corporate supporters
• Help prepare outreach materials, including emails, decks, and briefing documents
• Maintain and update prospect pipelines and CRM records
• Attend meetings and events with prospective partners, taking notes and following up on actions
• Work closely with the charity’s rescue and rehoming centres and wider team to identify new corporate funding and partnership opportunities.

Managing Existing Corporate Partnerships

• Provide day-to-day support in the management of existing corporate accounts
• Build and maintain strong working relationships with partner contacts
• Ensure partnerships are delivered in line with agreed objectives and timelines
• Support the monitoring and reporting of partnership performance and impact
• Attend events linked to corporate supporters to represent the charity, with UK-wide travel sometimes required
• Help organise and attend large corporate volunteer days at the charity’s rescue and rehoming centres

Communications & Engagement

• Maintain a strong understanding of World Horse Welfare’s work to ensure relevance in our corporate partnership work
• Develop close working relationships with Communications team and work closely with them on creating and scheduling of agreed corporate content in line with communications schedules.
• Coordinate and deliver partnership communications, including newsletters, updates, impact reports, and social media content
• Lead on gathering content to form the basis of partnership communication obligations
• Work with internal teams to ensure consistent and high-quality messaging including drafting copy in line with brand messaging, obtaining appropriate images, developing related materials and ensuring approval processes are followed.
• Support the planning and execution of partner engagement activities, campaigns, and events
• Ensure partners receive appropriate recognition and visibility in line with agreements

Sponsorship & Agreement Management

• Assist in drafting and managing sponsorship agreements and partnership contracts
• Track and fulfil contractual benefits (e.g. branding, hospitality, social media, volunteering, speaking opportunities)
• Maintain accurate records of deliverables and ensure all obligations are met
• Support the review and renewal of agreements

Administration & Reporting

• Maintain accurate records within the CRM system
• Track income, pledges, and invoices
• Support preparation of reports and presentations
• Provide general administrative support to Corporate Fundraising Manager and Director of Fundraising in relation to corporate support

ABOUT YOU
Essential:

• Strong written and verbal communication skills
• Excellent organisational skills with attention to detail
• Ability to manage multiple tasks and deadlines
• Strong relationship-building skills
• Proficiency in Microsoft Office Applications – including Word, Excel, PowerPoint
• Proactive and eager to learn
• Strong interpersonal skills
• Collaborative approach and working style, able to work effectively across teams
• Creative thinking
• Passion for the organisation’s mission
• Willingness to travel

Desirable:

• Experience of managing corporate partnerships, or comparable transferable skills
• Experience with using CRM systems for profiling and building relationships
• Understanding of charity corporate partnerships
• Business development experience
• Experience of working in a charity fundraising team

Executive Assistant & Office Lead

In a fast-changing church and mission landscape, OMF International (UK) aims to become a centre for sharing the good news of Jesus with East Asia’s peoples in, to and from the UK. The UK is not just a place where missionaries are sent from; it is also a context into which missionaries are being received and where intercultural ministry is being carried out.

The Executive Assistant & National Office Lead will play a key role in providing high-level administrative and executive support to the UK National Director, coordinating ministry events and helping the UK National Office operate as a welcoming, safe and effective base for OMF UK’s mission. The successful applicant will have an opportunity to use their administrative, interpersonal and practical coordination skills to equip the UK Leadership Team, support the National Director and strengthen the day-to-day operation of the National Office. As well as being an efficient administrator with excellent attention to detail, the ideal candidate will demonstrate strong interpersonal skills and be able to communicate professionally and sensitively with a range of people.

There is an Occupational Requirement for the jobholder to be a practising Christian, an active member of a local church, able to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement.

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers.

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.

Whilst the post is homebased, to be eligible for this role you are required to live in the North West region, which include Lancashire, Merseyside, Cumbria, Greater Manchester and Chesire. There will be occasional travel around the North West  and you may be required to travel at short notice for face to face meetings.

About the team

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the North West, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager.

About you

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North West would be valuable.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on 09 July 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 22/23 July 2026