225 Volunteer advocates volunteer jobs

Contract: Permanent, hybrid 35 hours per week 

Salary: £35,426 - £38,093 per annum 

Location: Burford, Oxfordshire, OX18 4PF 

Closing date: Thursday 1st October 2026 

We’re recruiting a Data Compliance Officer!  You’ll be joining our Data & Insights team and be our data compliance subject matter expert (SME) in support of the successful delivery of the Blue Cross Data Strategy.  In this position you will help us continue cultivating a data-driven culture across our organisation, building a charity-wide community focused on data. This is a hybrid role and you must be able to work from our Burford office in Oxfordshire twice a week. 

More about the role

We are looking for a Data Compliance Officer to join our Data & Insights team within Information Services, working in close collaboration with our Head of Legal and Data Protection (DPO). In this role, you will be the day to day subject matter expert ensuring our data practices, marketing activities, and fundraising operations are compliant, robust, and aligned with current regulation. If you want to use your regulatory knowledge in a supportive, purpose-driven environment, this is a great opportunity to make a real impact. 

This role focuses on delivering clear, practical compliance guidance across the charity rather than taking a theoretical or box-ticking approach. You will act as the go to contact for advice on the Direct Marketing Association (DMA) code, PECR, and HMRC Gift Aid compliance, while supporting the DPO to maintain alignment with the UK GDPR, Data Protection Act 2018, and the Data (Use and Access) Act 2025. Your day to day work will range from assisting with Subject Access Requests and data incident responses to reviewing targeted communications, ensuring valid permission statements are in place, and auditing third-party supplier standards. 

You will collaborate closely with marketing, fundraising, and digital project teams to understand their goals and help them design compliant, effective processes from the start. Working alongside colleagues in Information Services, you will help develop data quality KPIs, establish standard operating procedures, and identify areas for automation and process improvement. You will also have the opportunity to advise on emerging challenges, including the responsible and transparent use of data in Artificial Intelligence, and deliver straightforward training and guidance that helps colleagues handle data with confidence. 

This is a hybrid role and you must be able to work from our Burford office in Oxfordshire twice a week. 

About you

You have a solid foundation in data protection and direct marketing regulations, with a knack for translating complex legal rules into simple, practical advice that colleagues can readily apply. You take an analytical, considered approach to your work and feel comfortable balancing multiple projects, queries, and statutory deadlines without losing sight of detail. 

Collaboration is key to how you work. Rather than simply highlighting obstacles, you enjoy working alongside different teams to find workable solutions that achieve their objectives while keeping the organisation fully compliant. You bring sound judgment, the confidence to escalate risks when necessary, and strong communication skills that allow you to build positive working relationships across all levels of the charity. 
 

Essential Qualifications, Skills, and Experience 

• In-depth working knowledge of Direct Marketing Association code (DMA) and Privacy and Electronic Communications Regulations (PECR) 
• A good working knowledge of UK GDPR, experience in the practical application of UK GDPR principles and effective monitoring of compliance, including Subject Access Requests and Data Privacy Impact Assessments 
• Excellent interpersonal skills, with the ability to explain complex issues clearly and calmly to non-experts
• Ability to work with diverse personalities and different perspectives to find common ground and influence positive outcomes
• Possess the confidence and integrity to highlight and escalate risks. 
• Possess strong attention to detail.  
• Ability to demonstrate understanding of and application of our Blue Cross values 

Desirable Qualifications, Skills, and Experience 

• Practical experience of fundraising, marketing, and income generation 
• Demonstrable awareness of Gift Aid and the requirements for HMRC compliance 
• Experience of working in a not-for-profit environment 
• Good working knowledge and understanding of risk management
• Experience of being part of a project team 

How to apply  

Click the apply button below and complete the online application process before the closing date.  

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

Overview

Looking for a rewarding career where you can make a real difference?

Join our team at HMP Channings Wood as a Programmes Facilitator and help people develop the confidence, skills, and resilience needed to make positive changes in their lives.

You'll deliver engaging group programmes and recovery-focused interventions, creating safe and supportive environments where individuals can build insight, explore new perspectives, and take meaningful steps towards recovery and rehabilitation.

Experience in substance misuse, education, training, social care, mental health, or criminal justice can be beneficial, but it isn't essential. If you enjoy working with groups, have strong communication skills, and are passionate about helping others achieve their potential, we'll provide the training and support needed to succeed.

This is an exciting time to join us. HMP Channings Wood is preparing for a significant prison expansion, creating opportunities for development, progression, and future career growth within a growing service.

If you're looking for a role with purpose, where you can inspire positive change and help people build brighter futures, we'd love to hear from you.

Through the Gate Worker Location: HMP Channings Wood
Hours: 37.5 per week
Contract: Permanent 

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours

This is a rolling recruitment campaign and applications will be reviewed as they are received. The vacancy will close once a suitable candidate has been appointed, so early applications are encouraged.

Responsibilities

Looking for a Rewarding Career Where You Can Make a Real Difference?

As a Programmes Facilitator at HMP Channings Wood, you'll support people to develop new skills, build confidence, and make positive changes through structured group programmes and recovery-focused interventions.

You'll play an important role in creating engaging, supportive environments where individuals can explore challenges, develop resilience, and take positive steps towards recovery and rehabilitation.

Experience in substance misuse services, education, training, social care, or criminal justice can be beneficial, but it isn't essential. If you have strong people skills, enjoy working with groups, and are passionate about helping others achieve their potential, we'll provide the training and support needed to succeed in the role.

Why Join Us?

This is an exciting time to join our team. HMP Channings Wood is preparing for a significant prison expansion, and our service will grow alongside it to support an increasing prison population.

Joining us now means becoming part of a growing team with exciting opportunities for development, progression, and future career growth.

What You'll Do

• Deliver engaging recovery and psychosocial group programmes.
• Facilitate structured interventions, including the Atlas Programme.
• Create safe, inclusive, and supportive environments that encourage participation.
• Support individuals to build confidence, resilience, and motivation for change.
• Complete assessments and identify appropriate interventions.
• Provide one-to-one support to encourage engagement and progression.
• Work closely with healthcare teams, prison staff, and partner agencies.
• Contribute to improved wellbeing, reduced harm, and positive rehabilitation outcomes.

What We're Looking For

You might be a great fit if you:

• Enjoy facilitating discussions, workshops, or group activities.
• Communicate effectively and build positive relationships.
• Can motivate and engage people from a range of backgrounds.
• Create safe, inclusive, and respectful environments.
• Are organised and able to manage competing priorities.
• Work well independently and as part of a team.
• Are committed to learning and developing your skills.

Experience in education, training, youth work, social care, mental health, criminal justice, probation, coaching, mentoring, healthcare, or wellbeing services is welcomed but not essential. We value attitude, motivation, and transferable skills and will provide training to support your development.

What We Offer

• 25 days annual leave plus bank holidays.
• Paid weekly Wellbeing Hour.
• Pension scheme and employee wellbeing support.
• Discounts on shopping, travel, and entertainment.
• Ongoing training and career development opportunities.

Join Us

At Change Grow Live, we believe everyone deserves the opportunity to change, grow, and live life to its full potential.

Apply today and help people build confidence, develop new perspectives, and take positive steps towards a brighter future.

This is a rolling recruitment campaign and applications will be reviewed as they are received. The vacancy will close once a suitable candidate has been appointed, so early applications are encouraged.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

A note about using AI in your application

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Direct applications only — we will not be engaging agencies for this vacancy. 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. 

Salary Range (pro rata if part time)

CGL points 23 to 28 (£28,557.79 - £32,802.41)

Closing Date

25/11/2026

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Join SafeLives and help transform the response to domestic abuse across the UK through the groundbreaking work of The Drive Partnership.

As our Project Support Officer (Drive Partnership), you will play a key role in supporting the delivery of one of the UK's leading programmes working with high-harm, high-risk perpetrators of domestic abuse. Through excellent coordination, administration and project support, you will help ensure that projects are delivered effectively, deadlines are met and teams have the information and systems they need to achieve safer outcomes for victims, survivors and their families.

Working closely with colleagues across The Drive Partnership, SafeLives, Respect, Social Finance, commissioners and delivery partners, you will provide essential support to the Project Management Office (PMO) and wider programme teams. You will help maintain project documentation, trackers, risk and action logs, coordinate meetings and reporting cycles, manage shared inbox enquiries and ensure key project information is accurate, organised and up to date. You will also support the development of effective project management processes and contribute to the smooth running of multiple workstreams across the programme.

We're looking for someone with strong organisational and administrative skills, excellent attention to detail and experience coordinating projects, meetings or team activities. You'll be confident managing competing priorities, maintaining accurate records and communicating effectively with a wide range of stakeholders. You will be proactive, solution-focused and able to identify and escalate risks, issues or missing information appropriately. Strong Microsoft Office skills, particularly in Excel and PowerPoint, are essential.

This is an exciting opportunity to join a collaborative and values-led organisation while contributing to the work of The Drive Partnership, which is transforming the national response to perpetrators of domestic abuse. An understanding of the importance of partnership working, attention to detail and a commitment to ending domestic abuse for everyone, for good, will help you thrive in this role.

About SafeLives We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone, for good. We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.

Last year alone, we delivered more than 700 sessions to over 15,000 learners across the UK in policing, health, housing, justice, education and the specialist sector. And we have reached 90,000 adult and 100,000 child survivors through programmes designed and delivered with partners.

In the last 9 years, close to 7,000 perpetrators have been challenged and supported to change through flagship interventions developed by The Drive Partnership and the programme continues to expand year on year. 

Together we can end domestic abuse. Forever. For everyone.

Benefits:

• 34 days holiday inc. public holidays
• Paid annual wellbeing day
• Cycle 2 Work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Length of service award
• Employee Assistance Programme
• Enhanced family leave Policies
• Holiday purchase scheme - buy up to an additional 5 days

How to apply

If you believe you have the qualities we have described, please look over the full job description and submit your CV and cover letter by 9am on 16th October. As part of our commitment to become a Disability Confident Committed employer we are happy to accept alternative applications such as video, voice note etc.

Donkey Welfare Adviser

We now have an excellent secondment opportunity for a dynamic and resourceful individual with a proven track record of community-based animal welfare work, excellent decision-making and time-management skills and a strong customer service ethic to join the team as Donkey Welfare Adviser for Oxfordshire, Berkshire and Hampshire.

Position: Donkey Welfare Adviser

Location: Home based/Oxfordshire, Berkshire and Hampshire (it is preferable that candidates live centrally within region to gain easy access to travel and communication networks. However, locations close to the defined area may be considered if operationally viable)

Hours: Part-time, working an average of 32 hours per week on an annualised hours basis.

Salary: £40,389 per annum

Contract: Fixed term maternity cover contract starting on 11 January 2027 until 3 April 2028

Closing Date:Sunday 4 October 2026. Please note this role may close earlier than advertised so apply as soon as possible.

Interview Date:Sidmouth, Wednesday 28 October and Tuesday 27th October 2026.

About the Role

Donkey Welfare Advisers are professionals in the field of donkey and mule welfare. They play a key front-line role in the work of the Sanctuary: responding to donkeys in need, supporting donkeys in the community, growing and managing a high-quality rehoming scheme, and acting as an ambassador for the charity at all times.

Your principal duties and responsibilities will include:

• Promoting good welfare for donkeys and mules by working proactively to support, guide and educate key audiences and by sharing best practice.
• Communicating effectively with groups from all social, racial, and cultural backgrounds, often in highly emotive and sometimes confrontational circumstances.
• Delivering high quality, impactful training to a range of stakeholders in a style suitable to the audience and the resources available.
• Responding to future care enquiries, working creatively to identify suitable alternatives to sanctuary care where appropriate, and gathering and co-ordinating relevant information to inform donkey placement decisions and help owners make informed choices for their donkeys, including end of life decisions.
• Supporting a good quality rehoming scheme by ensuring donkeys are placed in the most suitable environments for their needs.
• Working proactively to prevent/alleviate suffering, referring to and/or collaborating with enforcement agencies when necessary.
• Providing reliable evidence for welfare investigation cases, including witness statements and other relevant evidence in court compliant formats, and attending court to give evidence as required.

About You

You will be a positive influencer able to promote and model our values in all areas of your work, with a high level of equine knowledge with significant experience of working with equines.

You will also have:

• A working knowledge of legal practicalities and experience of the application of relevant animal welfare legislation.
• An understanding of equine behaviour and demonstrable practical experience in the field.
• Able to influence change and respond appropriately in emotional challenging or confrontational situations.
• Excellent communicator able to deliver advice and training to stakeholder groups with varying experience.
• Strong interpersonal skills, comfortable with making new contacts and able to develop and maintain strong working relationships with internal and external stakeholders.

Before applying, please ensure that if successful in being called to interview, you would be able to attend in person on the specified date, as we cannot guarantee that we will be able to accommodate requests for alternative arrangements.

Benefits include:

• Competitive pension.
• Life assurance – 2 x annual salary
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service pro rata
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Life assurance.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Welfare, Animal Welfare, Equine, Donkey, Animal Welfare Advisor, Donkey Welfare Advisor, Animal Welfare Officer, Donkey Welfare Officer.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Crisis Recovery Worker
Post no: 670
Salary: £24,811.13 per annum FTE (£8,214.50 actual per annum for 2 shifts per week)
Location: Milton Keynes
Hours: 12.25 hours per week
Working pattern: 2 x 6-hour shifts per week (Varied across 7-days) 5:00pm to 11:00pm, evenings and/or weekends (Pattern to be agreed)
Contract: Permanent

About our Community Crisis Cafés

Our Community Crisis Cafes offer a safe, welcoming and non-judgmental environment outside of normal working hours for those who feel in mental distress or crisis.

About the Role

This will involve working with service users in a preventative way, assessing needs, deescalating crisis, offering coping strategies, signposting to other services and ensuring they feel supported, through the process of improving their mental health and wellbeing.

Staff will work with a team of Crisis Recovery Workers.

Service Delivery

• Deliver crisis focussed 1:1s and ensure outcomes which supports individuals experiencing a mental health crisis in Houghton Regis & Central Bedfordshire, in line with Mind BLMK’s agreed crisis service and requirements as well as contract requirements.
• Assessing need and suitability for the service in line with the access to service’s process and undertaking 1:1s.
• Contribute to maintaining an effective volunteer workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (workload planning and support).
• Carry out Cash Handling, Health and Safety and Data Collection responsibilities as directed by the Team Leader in line with Mind BLMK’s policies, procedures, requirements and guidance.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm Friday 25th September 2026
Interview Date: Friday 2nd October 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We encourage applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone feels valued and respected.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

An exciting opportunity!

This is a rare and genuinely exciting opportunity to lead the UK's only dedicated charity supporting children, adults and families affected by MPS, Fabry disease and related lysosomal storage disorders. Following the current Chief Executive's planned move to become Managing Director of Rare Disease Research Partners (RDRP) in January 2027, the incoming CEO will take the helm of an organisation with over forty years of history, a trusted national reputation and a growing role on the international rare disease stage. The successful candidate will shape the strategic vision for more than 1,800 families, oversee the close partnership between the Society and its research subsidiary RDRP, and champion the patient and family ethos that sits at the heart of the organisation's work. It is an opportunity to combine ambitious strategic leadership with deeply meaningful, human impact, working alongside a committed Board, Senior Leadership Team and wider community of clinicians, researchers and pharmaceutical partners.

As our next Chief Executive, you will

• Define and deliver the MPS Society’s strategic vision.
• Provide confident oversight of governance, finance, compliance and reporting.
• Effectively manage the operational alignment between the MPS Society and RDRP.
• Always keep the members and family voice at the heart of strategy, service design and decision-making.
• Build and maintain senior-level relationships with statutory bodies, government agencies, pharmaceutical partners, clinical expert centres and other key stakeholders to support the Society’s objectives, influence policy and practice, and protect its professional reputation.
• Act as a visible and credible public voice to raise awareness, improve visibility, support, treatment access and outcomes for people affected by MPS, Fabry disease and related conditions.
• Collaborate with other rare disease bodies, patient organisations and other key audiences.
• Lead and empower the senior leadership team through effective delegation, early involvement in strategic discussions, clear accountability and support for individuals to flourish.
• Encourage an open, supportive work environment allowing creativity and building staff confidence.
• Help shape the future of the MPS Society.

About you

•  Self-motivated, with the drive to lead the organisation through a period of change and transition.
• Unquestionable probity and personal integrity, given the trust placed in the CEO by families, trustees and partners.
• Exemplary written and verbal communication skills, able to convey complex scientific and clinical information to audiences ranging from clinicians to families with no prior knowledge of MPS disorders.
• Strong self-awareness, with insight into their own leadership style and impact on others.
• Emotional resilience, able to sustain performance while supporting a community facing life limiting conditions.
• A collaborative and empowering leadership style, able to build trust, delegate effectively and help individuals across the organisation flourish.
• Genuine passion for the Society's mission, with a family and member-first ethos.
• Confidence to build relationships across a wide range of stakeholders, from beneficiaries and Trustees to politicians, media and pharmaceutical partners.
• A proactive, positive approach, comfortable reacting to change and organising their own work to meet deadlines.
• Confidence speaking publicly on behalf of the organisation and the people it represents.

Why join us?

A close-knit, values-led culture. With just over thirty staff across the Society and RDRP combined, this is a place where the CEO can know the team personally, work closely with families day-to-day, and see the direct results of decisions rather than managing at a distance through layers of bureaucracy.

• Genuine autonomy to shape direction. The Board is explicitly looking to the new CEO to bring fresh thinking on technology, AI, and digital tools, and to give real freedom to modernise fundraising, services, and engagement rather than simply maintaining what already exists.
• A stable foundation to build from over forty years of track record, trusted relationships and a strong national reputation mean the incoming CEO can focus energy on vision and growth rather than firefighting or rebuilding credibility from scratch.
• Proximity to cutting-edge science: the Society's close relationship with RDRP gives the CEO regular exposure to advances in rare disease research and treatment access, while day-to-day research leadership sits with the RDRP Managing Director, allowing the CEO to focus on strategy, people and sustainability.
• A high-visibility, high-influence platform. Regular contact with government, pharmaceutical companies, clinicians and international rare disease bodies offers strong opportunities to build a public profile and personal network well beyond the charity sector.
• A team that already shares the mission. Staff are described as passionate about the Society's aims, and as having a family-first ethos, so the new CEO inherits a culture to lead and empower rather than one that needs to be built from the ground up.
• Work with a different kind of return. Beyond salary and career progression, this role offers the less tangible reward of knowing that strategic and financial decisions translate, into better support for families facing some of the rarest conditions in the country.

Benefits

Join us and you will be working for a caring charity offering:

• A competitive salary
• Generous annual leave
• Extra leave between Christmas and the New Year
• Contributory pension
• Life assurance (subject to the conditions of the scheme)
• Employee assistance programme offering support 24/7

Further information

The successful candidate must be eligible to work in the UK.

The main duties, responsibilities and requirements of this role can be viewed in the job description on our website.

Salary to be agreed depending on experience and will be pro-rata for part time hours.

This is an essential car user post. The applicant must hold a current UK driver’s licence, with no more than 6 points, have access to a car and be able and willing to drive UK wide as required.

This senior role requires flexibility in working hours and location.  It is primarily offered on a hybrid basis with a minimum of 2 days in our Amersham, Buckinghamshire, office each week. As part of the role, UK and overseas travel is necessary, which may on occasion include early morning and/or evening working and sometimes overnight stays. We have policies in place to ensure that any unsociable hours worked over the weekend are fairly compensated through TOIL.

This role will require an Enhanced Disclosure and Barring check (DBS) details of which can be found in the job description.

For an informal discussion about the role or the work of the MPS Society, please contact Dr Fiona Stewart.  Contact details can be found on the full job description. Kindly note, meetings with other relevant people will be available to shortlisted candidates at interview stage.  

At One YMCA, we work alongside young people to help them develop confidence, skills, resilience, and positive futures. We are looking for an inspiring, experienced and motivated Youth Work Manager to lead and develop our local youth work provision, ensuring that high-quality, impactful services reach young people across our communities.

This is an exciting opportunity to play a key role in delivering our Youth Work Strategy, managing a dedicated team, driving quality and developing services that make a real difference in the lives of young people.

About the role:

Reporting to the Head of Youth Work, you will take operational responsibility for the delivery, development, monitoring, and quality assurance of our youth work services. You will lead and support Youth Work Coordinators and wider youth work staff, ensuring services are safe, effective, youth-centred, and aligned with One YMCA's strategic priorities.

Key responsibilities include:

• Leading the development and delivery of youth work programmes, specialist support services, mentoring initiatives, life skills courses, and large-scale youth events.
• Managing and supporting staff through recruitment, induction, supervision, training, and performance development.
• Monitoring contract performance, outcomes, impact data, and key performance indicators to demonstrate the difference our services make.
• Building strong relationships with schools, local authorities, partner agencies, and community stakeholders.
• Leading quality assurance, compliance, safeguarding, and continuous improvement across the service.
• Acting as Designated Safeguarding Lead and participating in the safeguarding on-call rota.
• Working with young people and teams to ensure youth voice is at the heart of everything we do.

We're looking for someone who combines strong operational leadership, experience in managing contractual compliance, with a genuine commitment to young people.

You will bring:

• Significant experience delivering and managing youth work programmes, projects, or contracts.
• A strong understanding of issues affecting young people's lives and a passion for helping them achieve positive outcomes.
• Experience leading, motivating, and developing staff teams.
• Excellent communication, relationship-building, and partnership-working skills.
• The ability to analyse data, monitor impact, and use insight to improve services.
• A youth work or related community-focused qualification at degree level, or significant equivalent experience.
• A full UK driving licence and access to a vehicle for work purposes.

Location: Home-based role but with regular travel to YMCA youth work delivery sites across Hertfordshire and Bedfordshire, as well as to support the broader youth work within One YMCA. 

Driving licence and access to a car is essential for this role.

If you are an experienced youth work leader ready for your next challenge, we would love to hear from you! 

Important: Please include a supporting statement with your application/CV.

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

Working hours: 37.5 hours per week, generally Monday to Friday but with flexibility of working pattern to support both the ideal candidate and business need. Some evening work expected, and occasional weekend, overnight stays or residential work.

Donkey Welfare Adviser

We now have an excellent secondment opportunity for a dynamic and resourceful individual with a proven track record of community-based animal welfare work, excellent decision-making and time-management skills and a strong customer service ethic to join the team as Donkey Welfare Adviser for South Wales.

Position: Donkey Welfare Adviser

Location: Home based (it is preferable that candidates live centrally within region to gain easy access to travel and communication networks. However, locations close to the defined area may be considered if operationally viable)

Hours: Full-time, working an average of 37.5 hours per week on an annualised hours basis.

Salary: £40,389 per annum

Contract: Fixed term maternity cover contract starting on 14 December 2026 until 3 March 2028

Closing Date: Sunday 27 September 2026. Please note this role may close earlier than advertised so apply as soon as possible.

Interview Date: Sidmouth, on Tuesday 27th Wednesday 28th October 2026

About the Role

Donkey Welfare Advisers are professionals in the field of donkey and mule welfare. They play a key front-line role in the work of the Sanctuary: responding to donkeys in need, supporting donkeys in the community, growing and managing a high-quality rehoming scheme, and acting as an ambassador for the charity at all times.

Your principal duties and responsibilities will include:

• Promoting good welfare for donkeys and mules by working proactively to support, guide and educate key audiences and by sharing best practice.
• Communicating effectively with groups from all social, racial, and cultural backgrounds, often in highly emotive and sometimes confrontational circumstances.
• Delivering high quality, impactful training to a range of stakeholders in a style suitable to the audience and the resources available.
• Responding to future care enquiries, working creatively to identify suitable alternatives to sanctuary care where appropriate, and gathering and co-ordinating relevant information to inform donkey placement decisions and help owners make informed choices for their donkeys, including end of life decisions.
• Supporting a good quality rehoming scheme by ensuring donkeys are placed in the most suitable environments for their needs.
• Working proactively to prevent/alleviate suffering, referring to and/or collaborating with enforcement agencies when necessary.
• Providing reliable evidence for welfare investigation cases, including witness statements and other relevant evidence in court compliant formats, and attending court to give evidence as required.

About You

You will be a positive influencer able to promote and model our values in all areas of your work, with a high level of equine knowledge with significant experience of working with equines.

You will also have:

• A working knowledge of legal practicalities and experience of the application of relevant animal welfare legislation.
• An understanding of equine behaviour and demonstrable practical experience in the field.
• Able to influence change and respond appropriately in emotional challenging or confrontational situations.
• Excellent communicator able to deliver advice and training to stakeholder groups with varying experience.
• Strong interpersonal skills, comfortable with making new contacts and able to develop and maintain strong working relationships with internal and external stakeholders.

Before applying, please ensure that if successful in being called to interview, you would be able to attend in person on the specified date, as we cannot guarantee that we will be able to accommodate requests for alternative arrangements.

Benefits include:

• Competitive pension.
• Life assurance – 2 x annual salary
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service pro rata
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Life assurance.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Welfare, Animal Welfare, Equine, Donkey, Animal Welfare Advisor, Donkey Welfare Advisor, Animal Welfare Officer, Donkey Welfare Officer.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Join SafeLives and help transform the response to domestic abuse across the UK.

As our Project Manager (Drive Partnership), you will play a key role in supporting the delivery and growth of one of the UK's leading programmes working with high-harm, high-risk perpetrators of domestic abuse. Through effective project management, governance and partnership working, you will help ensure that services are delivered consistently, meet their objectives and contribute to safer outcomes for victims, survivors and their families.

Working closely with colleagues across The Drive Partnership, SafeLives, Respect, Social Finance, commissioners and delivery partners, you will coordinate multiple project workstreams, monitor progress against project plans and support effective programme governance. You will help manage risks, oversee compliance processes, contribute to funder reporting and support the development of systems and processes that strengthen programme delivery. You will also play an important role in facilitating collaboration between partners and ensuring projects are delivered efficiently and effectively.

We're looking for someone with strong project management experience, excellent organisational and communication skills, and the ability to manage competing priorities across multiple workstreams. You'll be confident building relationships with a wide range of stakeholders, comfortable working both independently and collaboratively, and motivated by the opportunity to contribute to meaningful social change. Experience of working within the domestic abuse sector, wider violence against women and girls sector, or the charity sector would be advantageous.

This is an exciting opportunity to join a collaborative and values-led organisation while contributing to the work of The Drive Partnership, which is transforming the national response to perpetrators of domestic abuse. An understanding of the importance of partnership working, systems change and victim-survivor safety is essential. 

About SafeLives We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone, for good. We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.

Last year alone, we delivered more than 700 sessions to over 15,000 learners across the UK in policing, health, housing, justice, education and the specialist sector. And we have reached 90,000 adult and 100,000 child survivors through programmes designed and delivered with partners.

In the last 9 years, close to 7,000 perpetrators have been challenged and supported to change through flagship interventions developed by The Drive Partnership and the programme continues to expand year on year. 

Together we can end domestic abuse. Forever. For everyone.

Benefits:

• 34 days holiday inc. public holidays
• Paid annual wellbeing day
• Cycle 2 Work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Length of service award
• Employee Assistance Programme
• Enhanced family leave Policies
• Holiday purchase scheme - buy up to an additional 5 days

How to apply

If you believe you have the qualities we have described, please look over the full job description and submit your CV and cover letter by 9am on 15th October. As part of our commitment to become a Disability Confident Committed employer we are happy to accept alternative applications such as video, voice note etc.

About Animal Defenders International

London – Los Angles – Bogota – South Africa. Animal Defenders International (ADI) is a UK non-profit; ADI Foundation is a UK registered charity (inc. Lord Dowding Fund for Humane Research); Animal Defenders International Inc.US (nonprofit). Animal Defenders International South Africa, PBO (charity), funding the ADI Wildlife Sanctuary, South Africa. ADI works to protect wildlife, our environment; to end suffering of animals in entertainment (circuses, movies, shows, sports); replacement of animals in research & testing with advanced technology. When governments ban the use of all, or wild animals in entertainment, or wildlife pets, ADI supports with relocation of the animals, emptying all circus cages in Bolivia, Peru, Colombia, Guatemala. The ADI Wildlife Sanctuary (ADIWS), South Africa, is home to over 30 rescued big cats from circuses, illegal pet trade, zoos. 

Location: London (hybrid/remote; 3 days office, 2 days remote)

Terms:             Permanent, full time. Benefits: 20 days annual leave; national holidays; 5 days office closure Christmas–New Year; Stakeholder pension.

Reports to: ADI President and Vice President

Position objective:

• Ensures every aspect of ADI’s work is fully funded.
• Planned growth of ADI income from general public, marketing, special projects and appeals, foundations and corporate support.
• Implements fundraising appeals; marketing strategies; major gifts, foundations, corporate support; promotions of legacies; estates.
• Obtains funding for special projects, e.g., science research, ADIWS support, capital projects.
• Annual and quarterly plans, strategies, alliances, growth of ADI income through marketing, social media, legacy media, donor relationships, corporate support.
• Effective management of fundraising and development teams.

Duties:

• Production of quarterly and annual fundraising, marketing corporate and media plan: targets – quarterly, annual; schedules, outlines, incorporating senior management team objectives (media, science projects, campaigns, education, rescues, ADIWS).
• Outreach – corporate, foundations, major donors, other.
• Donor base: sustained giving; digital and postal direct response; increasing donor engagement and retention; planned giving; special events/calendar dates; major gifts; grants; corporate; legacies, trusts, estates; new income research.
• Manages fundraising calendar, mailings, events, targets, tracking; includes social media.
• Grant Applications, foundations, corporate: Identify, plan, approach, draft grant applications/letters of inquiry and collateral for foundations, trusts, corporate partnerships and gifts, major donor gifts.
• Donor liaison, relationships: high donors, foundations, estates, corporate, sponsors.
• Reporting – weekly, monthly, quarter, annual: income tracking, supervise production of data for quarterly reports, annual.
• Liaison with senior directors: Weekly.

Publications, Social, Websites, Online & Print

• Weekly Social media posts – contribute copy, graphics
• Weekly E-News alerts to supporters (with public relations director)
• Contributes fundraising and development section to Annual Report
• Contributes copy for quarterly Rescuer magazines
• Other contributions to publications as needed
• General: Drafting copy, editing, production; collaborates with public relations/senior directors on various publications
• Oversees production of print and online publications – liaison with external graphic designers (collaboration with public relations director)
• Websites – contribute content, collaborate with public relations on structure.
• Advertising, marketing, ADI YouTube channel – develop fundraising, marketing.

Management, data, oversight, reporting:

• Management of UK supporter engagement, fundraising team.
• Oversight of Raiser’s Edge NXT, Engaging Networks, interface with financial database and records; liaison with Chief Financial Officer.
• Monitor, manage, daily: data entry, gifts, acknowledgements, income tracking, donor communications; distribution of newsletters; calls to action; appeals. Reporting.
• Monitor, manage reconciliations, data manipulation, data-integrity projects, audits, segmentation, quarterly and other reports.
• Oversee planning, mailings, responses, data management.
• Monthly and quarterly reports: income, mailings, gifts, trusts, estates, corporate, other.

Who should apply:

You have the necessary skills and experience, with at least 4 years’ experience in fundraising planning and management for charities, including:

• Educated to degree level in a related field (or equivalent experience) (required).
• A successful track record in direct response campaign fundraising and marketing.
• Excellent written English, you can demonstrate impactful and persuasive content for high donors, foundations, corporate support, supporters, social media, marketing and legacy promotion (required).
• Strong technical skills, data management, manipulation; MS Office suite, Excel/Google, etc; competent with digital research (NB: ChatGPT not permitted for ADI product) (required).
• Strong Raiser’s Edge NXT and Engaging Networks skills (or similar); segmentation, creating lists and reports, data hygiene, audits (required).
• Some knowledge of social media tools, e.g. Canva, Photoshop, or other.
• You can plan and deliver programs for regular and planned giving, major gifts, estates, support from foundations, corporate support (required).
• Management of external vendors for direct response campaigns, production of merchandise catalogue and other sales, marketing, collateral.
• Ensures compliance with ADI’s language, policies, communications style guidelines, editing and publications authorization process (required).
• Skilled at organization and multitasking, you can successfully handle competing priorities and deadlines (required).
• Supporter Engagement culture: strong verbal and written communication skills, you can create a friendly, welcoming approach, for supporters with their donations and advocacy.
• Oversight and Management of staff and supporter relations (required):

- Create friendly, positive, service-oriented approach to help supporters donate and advocate for animals.

- Diligent processing/handling of donations, acknowledgements, correspondence, phone calls.

- Integrity and confidentiality in the handling of sensitive and confidential information

- Integrity of financial records with finance database; liaison with CFO.

• You are reliable, able to work both independently and collaboratively.

About Us:

ADI is Great Nonprofits Top-rated; Charity Navigator 4-star. Operating from London, Los Angeles, Bogota and South Africa. Exposes animal suffering and works for legal protection; replacement of animals used in research; ending the suffering of animals in entertainment; movies, advertising, circuses, sport. Wildlife trade, environment. Once animal circuses are banned ADI helps governments with implementation and relocation of the survivors to ADI Wildlife Sanctuary, South Africa: ADI has featured in CBS 60 Minutes, Animal Planet Discovery features and made award-winning documentary, Lion Ark (broadcast in over 40 countries).

Our internal policies:

ADI is dedicated to ending the suffering of animals and works for their legal protection. We expect all employees and volunteers to share this commitment, and a plant-based lifestyle is preferred. ADI is also committed to equal opportunities and welcomes applications from all, regardless of background, age, ethnicity, religion, sexual orientation, physical ability or other.

How to apply: 

• Apply early – no closing date – applications and interviews on rolling programme.
• Send email detailing how you meet our criteria, together with your CV.
• A formal application form will be sent if you have been selected for interview.
• Interviews online and in person – once your application form has been reviewed.
• In-person interviews arranged following virtual interviews.
• If you have been selected for interview we will send you an application form to complete beforehand; this is an essential part of our recruitment process.
• Virtual interviews will be arranged once your application form has been reviewed.
• In-person interviews will be arranged following virtual interviews.

CAHN is looking for a creative, proactive and passionate Communications & Campaigns Officer to raise the profile of our work, engage audiences and deliver campaigns that amplify the voices of Black Caribbean and African communities.

You will create compelling content across digital and traditional channels, support campaigns, social media, website and newsletter activity, and contribute to communications for CAHN’s programmes and events.

Working with colleagues, communities and partners, you will turn stories and insight into content and campaigns that inform, engage and inspire action.

We are looking for an excellent storyteller with strong writing skills, digital confidence, creativity and the ability to manage multiple priorities and deadlines.

If you are passionate about communications, campaigns and social impact, join CAHN and help turn stories into change

You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.

You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.

As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.

Supporter Care and Communications

• Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
• Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
• Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
• Use agreed letter templates and produce bespoke responses as required
• Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us

Gift Processing & fulfilment coordination

• Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
• Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
• Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
• Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
• Process donations, online and offline, across all fundraising products
• Administer the end-to-end recurring gift process
• Ensure donations are processed on time and with accurate coding to track the source of fundraising income
• Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
• Develop and maintain a good understanding of local payment channels and processes

Administration and financials

• Ensure procedure manuals are updated in line with changes
• Occasionally help to organise postal mailings
• Proactively liaise with supporters to capture missing / incomplete donation and supporter information

Legal and compliance

• Keep abreast of GDPR (UK and EU)
• Ensure full participation in training when provided
• Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols

Database Management

• Help to maintain donor records & data integrity
• Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
• Ensure supporter interactions are recorded accurately and consistently
• Ensure recurring gifts records are clear and neat on the fundraising database

Fundraising Support and Supporter Journey

• Assist with the delivery of fundraising materials to supporters
• Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
• Train & supervise volunteers as required

Miscellaneous

• Promote and advocate AAF to the general public
• Actively participate in team meetings
• Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships

Person Specification
 

Qualifications, knowledge & skills required:

• Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
• Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
• Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
• Ability to understand and streamline processes and procedures
• Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
• Understanding of working in a fundraising environment
• Accuracy and excellent attention to detail
• Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
• Highly organised, able to prioritise varied workloads and meet deadlines
• Understanding of Data Protection (GDPR in UK & EU)
• Understanding of animal welfare issues and conservation is desirable but not essential 

Personal attributes required:

• Innovative, flexible and resilient
• Always acts professionally, with integrity and discretion
• Excellent attention to detail
• Well presented, articulate and polite
• Genuine enjoyment of meeting and interacting with people and building relationships
• Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
• Commitment to professionalism, discretion and confidentiality
• Solution-focused with a creative approach to issues and a “can do” attitude
• Be able to take on accountability and to take the lead while being a strong team player
• Ability to display initiative, common sense and diplomacy
• Thoughtful and considerate
• Passionate about animals and animal welfare

Circumstances (essential):

• Able to work efficiently and effectively from home without disruption
• Able to connect to sustained, high quality internet connection from home
• Able to be work occasional extended hours and weekends as required
• Able to accommodate global meetings in the early morning or late evening (flexible working hours)

Conditions and Benefits 

Place of work : Home based – anywhere in the United Kingdom.

Working hours : Full time – standard hours are 37.5 hours per week.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to : Global Head of Supporter Care.

Manages : n/a.

Budget responsibility : n/a.

Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.

Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.

Other benefits : Training will be provided as required.  Flexible working conditions.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.

Using AI During Interviews
 Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.

SMART is hiring!

SMART is a warm and welcoming mental health charity that provides a holistic programme of support to the people we serve.

We have a vacancy for a full time Mental Health Community Navigator. The Navigators support people with serious mental illness, with a range of issues including: housing, benefits, finance and social isolation. Please refer to the attachments below for the full job description and person specification. 

We offer a friendly, collaborative, hybrid and integrated work environment in partnership with the NHS and other voluntary sector services, We have a strong focus on staff well-being including a 35 hour working week, 28 days annual leave plus bank holidays, a wellbeing hour, regular clinical supervision, an Employee Asisstance Programme and an annual schedule of training and events designed to support personal and professional progression

Ideally you will have experience of working within mental health/vulnerable adult services, working within multi-disciplinary teams, knowledge of the issues people face with housing/benefits etc and liaising with other services and professionals on service users behalf.

Mental Health Navigators make a real difference to people's lives.

Application Deadline: 11th Octoberat 23:30. PLEASE NOTE: We may interview before the closing date if we receive enough suitable applications. Interviews are likely to be held on the 16th October.

Feedback: Unfortunately, we are not able to give feedback to candidates not shortlisted. If you have not heard from us within a week of the closing date, please assume your application has not been shortlisted at this time.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Services Manager – Complex Needs & Community
Reference number: 381
Responsible to: Chief Operating Officer
Working hours: 37.5 Hours per week
Contract: Maternity cover 1 year, subject to extension
Rate of pay: £39,500 - £42,000 per annum
Working base: The Herts Mind Network Wellbeing Centre closest to home
Area covered: The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing. Each year, we help 15,000 people experiencing mental ill health.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About our Complex Needs & Community Services

The successful candidate will manage and develop the Complex Needs and Community Teams at Hertfordshire Mind Network. The Services Manager will be responsible for leading a variety of services currently including the Flourish (asylum seekers and refugees) contract and the Bounce Back (hospital services) contracts. As the services grow and develop, other services/projects may sit under this post.

About the role

The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations and is responsible for a team of staff and volunteers who work within Complex Needs and Community teams across Hertfordshire county.

As a Services Manager you will be an integral part of the Senior Management Team (SMT) and work in partnership with Complex Needs Team Leaders and the other Service Managers across the Charity. Reporting into the Chief Operating Officer (COO) you will be directly responsible for the efficient and effective delivery of two or more of our Services and a key member of the Herts Mind Network Safeguarding team.

Responsibilities of the post

• Support the COO with effective running of the complex needs and community services.
• Build strong relationships and liaise with commissioners and partner organisations.
• Manage the Flourish contract
• Manage the Bounce Back services which includes A&E link workers, Daylight service, Bounce Back Emergency Department services and Bounce Back inpatient services.
• Work closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
• Support the development of services by promoting and being responsive to changing needs.
• Ensure the embedded influence & participation of lived experience and service users and to actively seek the views and feedback from clients in order to shape and improve delivery.
• Oversee the recruitment and management of client facing staff.
• Embed HMN Safeguarding policies and be a strong safeguarding level 3 champion and manage/support referrals.
• Ensure all policies and procedures are current, understood by staff and that they are working within these policies and procedures.
• Monitor outcomes and evaluate the service, ensure all KPIs are met.
• Process referrals and manage and prioritise all administration tasks associated with the service, including Payroll and expenses submissions.
• Be part of the Senior Management on call rota (out of hours), attend SMT meetings as required and support the work of the wider SMT.
• Maintain and enhance service delivery standards and effectiveness.
• Apply for funding bids where required and support the COO in writing bids for new projects
• Contribute to the service development by working alongside the Directors to evaluate service delivery and produce progress and monitoring reports.
• Support the management of other contracts when required by the COO

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Tuesday 13th October at 5pm
Interviews to be held week commencing October 19th.
N.B. Please quote reference number 381 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.