Mental health jobs

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £28,808.00 per annum 

Hours: Hours: 40 hours per week

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for Support Workers  within two of our specialist  services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

• Knowledge, empathy, understanding and proven ability to work creatively and engage homeless people whose alcohol/ drug misuse/ mental health/ complex trauma has had significant effect on their physical and mental health, social and coping skills .
• Ability to assess needs, risks (within a framework of positive risk taking) and develop user led support plans.
• Awareness of and ability to identify and address health and care issues with partners, especially substance misuse, mental health, dementia etc.
• Ability to respond to challenging behaviour in a safe way.
• Ability to develop successful professional relationships, working collaboratively with external and internal partners , sharing expertise and learning from colleagues in health, social care,probation and voluntary sector etc
• Knowledge of and commitment to service user involvement, self empowerment, equalities, diversity andservice improvement
• Basic understanding of the principals of delivering support within a Psychologically Informed Environment (PIE) and commitment to working within this model
• Robust knowledge and practical application of adult safeguarding requirements.
• Knowledge and understanding of Healthand Safety in a hostel setting, including dealing with emergencies and working alone.
• A good listener and communicator at all levels, including people with communication difficulties
• A good standard of literacy, numeracy, computer skills and the ability to write accurate and succinct reports.
• Proven ability both to work within a team and use initiative to problem solve.
• Excellent time management skills
• Willingness and ability to support personal care where the service user is at risk
• Ability to implement policies and procedures,standing orders and financial regulations

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Anna Freud is seeking an Administrator - Schools and Colleges Early Support Service (SCESS) to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: 

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

Please visit our careers page for details of our staff benefits.

You’ll be joining a fast-paced but very supportive team of around 15 people, with plenty of guidance at the start and a strong culture of working together. We offer hybrid working with at least 20% of your time onsite at either our London or Manchester hub, and there may be scope for increased remote working for the right person.

Flexible working is available where service needs allow, and you’ll be part of a workplace that genuinely prioritises wellbeing, inclusion and ongoing development. As part of the Schools Division, you’ll also gain experience within a service that makes a real difference to children, young people and the education professionals who support them.

What you’ll do

In this role, you’ll provide the core administrative support that keeps the Schools and Colleges Early Support Service running efficiently, ensuring that appointments, communications, data processes and day-to-day operations are well coordinated so practitioners can focus on supporting children, young people and school staff. You’ll work closely with practitioners and the Project Manager, and you’ll also build regular connections with school staff and education professionals across the country. These relationships are central to the role and key to keeping the service running smoothly.

• Getting up to speed quickly with scheduling, mailbox management and core administrative processes.
• Helping maintain smooth service delivery by keeping information accurate, organised and shared in a timely way.
• You’ll manage daily service administration, oversee intervention activity and act as a point of contact for practitioners.
• Scheduling appointments, webinars, training sessions and internal/external meetings, making sure all logistics are in place.
• You’ll monitor and manage the service mailbox, respond to enquiries and share prepared communications with stakeholders.
• Organising meeting arrangements, preparing agendas, circulating papers and taking accurate minutes when required.
• You’ll maintain and update databases and spreadsheets, track service uptake, and collate data for reporting and analysis.

What you’ll bring

You’ll be a well-organised and proactive administrator who’s confident with digital tools, comfortable managing a busy workload, and able to communicate clearly and professionally with practitioners, schools and other stakeholders.

• You should have experience working in a busy administrative setting and be confident juggling multiple tasks.
• Strong IT skills are important, including ease with MS Office, web-based systems and databases/CRMs.
• You’ll need excellent organisation, attention to detail and time-management skills to stay on top of deadlines.
• Clear written and verbal communication skills are essential, along with the ability to work well with a range of colleagues and professionals.
• A flexible, problem-solving approach is key, as well as an understanding—or willingness to develop an understanding—of the school environment, safeguarding and confidentiality.

Key details

Hours: Full time: usual working hours are Monday to Friday, 09:00-17:00. Flexible working is considered depending on individual situation and service needs. Must work Friday.

Salary: £27,040 FTE per annum, plus 6% contributory pension scheme

Location: Location Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD). There may be scope for increased remote working for the right person.

Contract type: Fixed term until 31 August 2026

Next steps

Closing date for applications: midday (12pm), Thursday, 4 December 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Tuesday, 9 December 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely on Tuesday, 16 December 2025.

Questions?

Please contact us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

Role: Communications Officer

Reporting to: Communications Advisor: Brand and Content

Term: 2 year fixed term contract, renewable 

For non-UK candidates: Please note that you would be hired via Deel either as a contractor or as an employee with local national benefits.

Salary: £35,534

Location: Candidates must be based within the GMT to EAT time zone range (UK to East Africa).

Closing date: 9am (UK time) on Monday 24th November.

Interviews: First-stage interviews will take place on 28 November and 1 December, and will include a short task. Candidates successful at this stage will be invited to attend a second-stage interview at a mutually convenient time shortly thereafter. 

The opportunity

We are looking for a Communications Officer to play a key supporting role in the smooth running of our day-to-day communications - from managing the social calendar, compiling email updates, to updating website content. You’ll help our small team to continuously improve the quality and consistency of our communications outputs for United for Global Mental Health and its partners.

About Us

United for Global Mental Health is dedicated to creating a world that enables good mental health for all. We draw on our expertise in policy, advocacy, and financing to work with organisations who share our commitment to driving mental health up the political agenda - and securing additional funding for mental health at national and global level. We founded and act as the secretariat for the Global Mental Health Action Network, an open coalition of mental health professionals of over 8,000 individuals and organisations across 170 countries. 

About you 

Our ideal candidate is a dependable communicator who enjoys the day-to-day delivery of communications - planning and scheduling content, creating and posting on social media, drafting newsletters, updating the website, and producing simple graphics and videos. They are organised, detail-oriented, and help keep our communications running smoothly. They will also understand how to communicate across different geographies and audiences, and bring some familiarity with the UN system, as well as experience working in INGO or global health advocacy contexts.

The role 

Key components of the role include: 

• Social media content development - collaborate with internal subject specialists to produce consistent and frequent on-brand written and visual content for social channels, in support of brand and advocacy goals. You’ll use Canva, Adobe Creative Suite and AgoraPulse for this. 
• Email - develop, write and send UnitedGMH’s regular email newsletter, working with internal staff to source news, updates and relevant content tailored for email subscribers.
• Website development - develop, maintain and update content for the UnitedGMH website - including uploading content and editing pages.
• Social media channel and community management - lead on day-to-day management and posting on UnitedGMH social media channels, including X, LinkedIn and Pinterest. Manage paid social campaigns where required. Use monitoring tools to manage social media comments (organic and paid).
• Brand guardian: Be a steward of the UnitedGMH brand, helping to ensure consistent application of visual identity and tone of voice across all external organisational outputs, maintaining high standards of design.
• Monitoring, evaluation, and reporting - create regular analytic reports for social, website and email channels. 
• Editorial planning and communications calendar management - lead on the maintenance of the organisation’s communications calendar, ensuring content across channels is planned-in-advance of key advocacy moments. 
• Team support - support the communications team through project management, meeting management, processing supplier invoices, keeping journalist lists up-to-date, and other responsibilities where needed.
• Ad-hoc support for the Global Mental Health Action Network - you’ll also provide a supporting function as needed for the GMHAN team, including tasks related to website and social management, plus others where needed. 

Requirements 

• Understanding, and experience in use, of online channels (incl. website content management systems (CMS) such as Wordpress and Squarespace, a broad spectrum of social media platforms and email marketing through Mailchimp) 
• An excellent copywriter, with demonstrable experience crafting copy for different audiences - including for social media and email newsletters
• Strong research and proofreading skills, adapted to key audiences
• Comfortable prioritising and delivering on multiple pieces of work against tight timeframes
• Highly organised individual with experience of team administration support 
• An understanding of using digital project management tools e.g. Trello
• An interest in mental health, advocacy and international development
• Strong relationship management skills
• Willingness to travel at least twice per annum and more if required

Desirable 

• Experience working in an advocacy / international NGO environment within a fast-paced globally distributed staff team
• Demonstrable experience in working with journalists
• A communications-related qualification or vocational experience
• Additional language skills (note the position requires fluent English)

Diversity and inclusion

Equity, diversity and inclusion are central to UnitedGMH’s core mission and values, and the organisation is dedicated to promoting this across our work and also within the workplace. We will ensure that this commitment is embedded in all operational aspects of the organisation and also implemented within our day-to-day working practices.

Reasonable adjustments statement

We aim to ensure that all applicants are provided with the same opportunities during the recruitment process. Should you have a disability and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure that this is made known to the person arranging your interview.

How can I apply?

To apply please submit your CV and a cover letter (800 words maximum) via Charity Job. 

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (Complex Needs Housing Service)
Reference: 311
Salary: £26,000 - £27,000 per annum depending on skills and experience inclusive of Outer London Weighting (OLW). In addition, this role will have a yearly staff retention bonus of up to £2,106. This payment is allocated at the discretion of Herts Mind Network.
Hours: 37.5 hours per week (Monday – Friday, 9am – 5pm)
Contract: 1 Year Fixed Term
Reports to: Team Lead (Complex Needs Housing Service)
Main base(s): Letchworth Wellbeing Centre

About the service

The Complex Needs Housing Service works as a Multi-Disciplinary Team (MDT) with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs.

The objectives of the Complex Needs Housing Service are:

• To improve the mental wellbeing of people experiencing mental ill health.
• To increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
• To reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.
• To provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
• To work collaboratively within an MDT consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.

Purpose of Post

The Community Outreach Worker will provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing. They will ensure that the safety and wellbeing of the client is monitored and reviewed regularly. They will embed a person centred recovery orientated and trauma informed approach in all aspects of the roles and remain a source of independent support for all clients.

The successful candidate will have experience of working with vulnerable individuals, those affected by housing difficulties, they will have a good understanding of mental health conditions and understanding of protection and safeguarding legislation.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Wednesday 26th November at 5pm.
Interviews to be held on Thursday 4th December at our Letchworth Wellbeing Centre.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Contract: 2-year rolling

Location: Remote working (with occasional international travel for events)

(For non-UK candidates, please note that you would be hired via Deel either as a contractor or as an employee with local national benefits)

Reporting to: Policy & Advocacy Advisor

The organisation  

United for Global Mental Health was founded in January 2018. It exists to support and unite the global effort to promote good mental health. Through our campaigning, advocacy and financing work, we aim to create a world in which everyone, everywhere has someone to turn to in support of their mental health. Since 2018, we have worked with a variety of international and national partners to help us reach this goal.

The Initiative:    

The WHO Constitution and several UN human rights declarations affirm everyone’s right to the highest attainable standard of mental health. However, many countries’ laws and policies fall short of enabling this. Human rights violations and barriers to access persist, often due to the prioritisation of institutional care over primary and community-based services, and the existence of discriminatory laws, such as those criminalising suicide. Addressing these issues is a key focus of UnitedGMH’s human rights pillar under its current three-year strategy.

The Role: 

You have the opportunity to join this initiative, working as part of a global policy, advocacy and financing organisation that puts its national partners and persons with lived experience of mental health at the forefront of their advocacy efforts. You will work with the Policy and Advocacy Advisor and colleagues, to develop, coordinate, support and implement policy and advocacy projects including; influencing global, regional and national law and policy, conducting research, report writing, drafting policy briefs and positions, partnership building and management, supporting national partners with their advocacy and representing the organisation at online and in-person events, including at key global moments. You will be working to achieve the objectives of our strategic pillar on rights, delivering on the 2026 strategy and action plan for the project on decriminalising suicide worldwide and supporting the project to deinstitutionalise mental health care, as well as contributing to the work across the organisation. You will also have the opportunity to help shape our next three-year organisation strategy from 2027-2029. 

You:

You have a proven track record in international health policy and advocacy with an eye for detail and an entrepreneurial spirit. Confident to work across the range of advocacy and policy activities you are flexible, competent and take initiative, and have a desire to learn and grow.  You are a true team player; able to take both responsibility in managing important projects and relationships and unafraid to take on essential tasks to support the team.  You have a passion for international development, law and policy and mental health.

Responsibilities:

• Partner Support: Help to build and manage partner relations with external stakeholders including national and global civil society, research institutions, governments, UN agencies, donors etc. Support them with their national advocacy and assist them in developing and managing national coalitions to advance their work at a national level. 

• Stakeholder relations: Support, and sometimes lead, engagement with key governments, the UN and other international organisations. As appropriate, directly engage and manage relationships with key decision-makers and global and regional advocacy organisations.

• Engagement of Experts by Experience and young people: ensure experts by experience of mental health conditions and young people are provided opportunities to influence global and national policy through your projects 

• Grant and contract management: Lead in the identification of funders in your program area and develop funding proposals for work on policy, advocacy and financing; track and report on grant deliverables.

• Policy, advocacy & financing strategies: Lead the design and implementation of policy, advocacy and financing strategies for UnitedGMH and in collaboration with, or for, a range of stakeholders.

• Policy reports and papers: Draft policy reports and papers to support high level influencing.

• Briefings, policy packs and influencing language: Preparing briefings, policy packs and influencing language for senior government officials, Ministers, and other decision-makers as well as national partners as required.

• Monitoring, Evaluation and Learning: regularly update UnitedGMH’s MEL system with relevant data and information around your projects

• Communications: Support the internal and external communication activities of the organisation and develop project-based communications plans.

• Funder profiles: Maintain updated profiles on key mental health funders.

• Events: Organise meetings, events (including side-events at key global moments), workshops and small gatherings of partners and other stakeholders.

• Represent the organisation: Speak on behalf of the organisation on your project areas at key global moments and in-person and virtual events, webinars and conferences

Experience:

• You will have at least five years of experience working in country and/or global health policy, advocacy and/or financing for a UN agency, non-governmental organisation, think tank or decision-maker.

• You will have undertaken work related to public health and/or human rights and have a track record of advocacy with policy makers, brief/report writing and research.

• A background in health, including mental health, either professionally or through lived experience. 

• Demonstrable experience of having worked on health legislation and policy in low- and middle-income countries, including drafting, reviewing and/or having been part of consultative processes at a government level. Experience working on suicide prevention policies/strategies or the decriminalisation of suicide and/or the repeal of other discriminatory legislation will be preferred. 

• Low-to-middle income country level experience engaging with different stakeholders – persons with lived experience of mental health conditions, governments, civil society, donors etc.

• Experience of representing your organisation at key global, regional or national political gatherings

Skills:

• Project management and reporting.

• Networking and relationship management

• Ability to perform research and report writing 

• Monitoring, Evaluation and Learning.

• Grant Proposal Writing. 

• Ability to work as part of a team but equally a self-starter capable of devising and delivering work under your own direction

• Experienced in and thrive working in a fast-paced environment, with the ability to respond quickly and effectively to changing agendas

• Strong organisational skills to plan, meet deadlines and successfully deliver events 

• Ability to multitask and prioritise workload over short time frames

• Knowledge of foreign languages is desired but not mandatory.

• A good knowledge of Microsoft Office and other project management tools e.g., Trello, Google Suite, among others.

Qualifications:

• A degree in a relevant discipline (e.g. health, law, human rights) 

• Ability to work remotely and travel internationally

Benefits

• 28 days of holiday a year plus national holidays in your country of residency 

• Possibility of being hired by Deel as a local employee (with local pension and social security benefits) or as a contractor (decision up to the employee based on personal preference)

• Up to £1000 a year of allowance for coworking space

• Up to £500 a year in personal development training allowance

• A minimum of 1 in-person team retreat a year

• Possibility to work from anywhere in the world (where you have the legal right to work)

• Possibility to work compressed hours 

• Access to Employee Assistance Programme via HealthAssured

• [For UK-based staff] You contribute 5% of your salary and we pay for 3% (8% total)

Diversity and inclusion
Equity, diversity and inclusion are central to UnitedGMH’s core mission and values, and the organisation is dedicated to promoting this across our work and also within the workplace. We will ensure that this commitment is embedded in all operational aspects of the organisation and also implemented within our day-to-day working practices.

Reasonable adjustments statement
We aim to ensure that all applicants are provided with the same opportunities during the recruitment process. Should you have a disability and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure that this is made known to the person arranging your interview.

Interviews: There will be 2 interview rounds, and a short task for those who progress to the second round of interviews. Interviews will be arranged between the last week of November to the 12th of December.

Closing date: 9am on Monday 24th November

Application: To apply please submit your CV and a cover letter (800 words maximum) via Charity Job.

§  Salary: £30,600

§  Contract: 6-month fixed term contract, with potential to extend to 12 months

§  Working pattern: Full time (4 days a week or condensed hours considered)

§  Location: Hybrid until March with one or two days required in the office in Farringdon. (Think Ahead’s hybrid working model is currently under review).

§  Closing date: 9am, Wednesday 26 November

§  Interview dates: Tuesday 9 December and Wednesday 10 December

If you have a passion for storytelling, digital communications and using your creativity to make a social impact, this is an exciting opportunity to join our mental health charity as our communications officer, working across the full communications mix.

Think Ahead supports people living with mental health needs by supporting a strong and thriving mental health workforce. We know that good mental health care means looking at the whole person and the social determinants of their health – their home, relationships, finances, work and community.

As communications officer you will:

§  Support the organisation to secure new work and diversify our income streams through effective, targeted communications.

§  Advocate for mental health practitioners, and for social approaches in mental health, including through our campaigning, research and external engagement.

§  Amplify Think Ahead’s profile and key messages through compelling storytelling, content creation and media work. 

This is an excellent opportunity for a creative and pro-active communicator to develop their skills in a small, collaborative team and make a real difference at a pivotal time for Think Ahead.

It is an exciting time to join Think Ahead as we diversify our income and drive new business across our portfolio of training, workforce development, research and campaigning. 

We are currently funded by Department of Health and Social Care until August 2027.

Who we’re looking for

We’re looking for someone who is creative, proactive and motivated, with a talent for clear, compelling and engaging communication, and a genuine interest in mental health and social change. You’ll bring strong writing and digital skills, and an eye for engaging content that connects with different audiences.

You’ll have experience working in a communications or media role, ideally within a charity, public sector or values-driven organisation. You’ll be confident managing content across websites, social media and email marketing. An understanding of media relations and curiosity about how communications can support growth, influence and impact will also be valuable.

You’ll be comfortable juggling multiple priorities, collaborating with colleagues, and taking initiative in a fast-paced environment. Most importantly, you’ll share our commitment to improving the lives of people with mental health needs.

What we can offer you

We offer excellent employee benefits, including generous annual leave entitlement (28 days) plus additional office closure over Christmas, enhanced family-friendly leave, flexible working around our core hours of 10am to 4pm, a matched pension scheme with up to 7% employer contributions, an employee assistance programme and more. 

How to apply 

Please provide a CV and a supporting statement (max 2 pages) outlining your fit for the role based on the person specification in the candidate pack on our website together with the completed Equality and Diversity questionnaire.

We will use both the CV and the supporting statement to enable us to shortlist and invite candidates for interview.

Purpose
This is an exciting new role supporting the planning and delivery of the marketing and communications activity within a leading mental health charity.
We are looking for someone with a love of producing engaging digital and visual content, who will be excited to manage the Trust’s social media presence and social media channels. The postholder will maintain a strong, consistent brand identity across all materials and ensure content supports fundraising, awareness, and charitable activities.
As the Content and Creative Marketing Manager, your role provides significant
contribution to the organisation’s overall communications strategy and has operational leadership for marketing and campaign management, with particular responsibility for the development and delivery of creative, high-quality design and content that brings the Trust’s mission and impact to life across all channels.

Key responsibilities and duties:
Creative Content and Design

• Lead on the creation and delivery of digital and visual content across all platforms, ensuring consistency with brand and tone of voice.
• Produce high quality visual and multimedia content, including graphics, photography, podcasts, and video, for use across web, email, and social media.
• Design marketing and campaign assets (including printed materials such as posters and leaflets), using tools including Adobe Creative Suite, Canva, CapCut, Indesign, Photoshop and Illustrator ensuring materials are accessible and on-brand.
• Develop templates and style guides to support consistent, efficient content production across the organisation.
• Commission and manage external creative partners (e.g. designers, videographers, photographers) when required.

Social Media Management

• Oversee the Trust’s social media strategy and day-to-day content planning, ensuring platforms are vibrant, engaging, and aligned with key messages.
• Develop and implement creative campaigns to grow reach and engagement across all social media channels.
• Monitor performance and use analytics to inform content development and scheduling.
• Stay up to date with social media trends, tools, and formats, identifying opportunities to innovate and test new approaches.
   

Team Collaboration and Coordination

• Work collaboratively with colleagues to plan, develop, and deliver engaging content for digital channels, newsletters, and campaigns.
• Work closely with the Marketing and Communications Manager to ensure creative content integrates effectively with campaign planning and digital strategy.
• Collaborate with colleagues across the charity to source stories, visuals, and opportunities for content creation.
• Maintain an organised content calendar and library of creative assets.
• Line manage and/or mentor junior colleagues (as applicable) to support them to deliver excellence across all communication and marketing activities.
• Other duties as may be reasonably prescribed by the trust, appropriate to the grade and responsibilities of the post.

Monitoring and Evaluation

• Track and report on engagement metrics across digital channels, drawing insights to inform future content.
• Contribute to team reporting on communications performance and impact.
• Maintain awareness of audience preferences and trends to shape future content direction.

General responsibilities and duties

• Ensure that systems and processes are used as expected, and that our database is being updated and utilised as the central source of information.
• Provide regular updates on progress against agreed objectives and contribute to wider departmental reports as required.
• Ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures.
• Liaise with a wide variety of people and organisations including supporters of the charity, trainers and funders.

To apply
If you would like an informal discussion about the role with our Head of Communications, this can be arranged via email to recruitment(at)charliewaller(dot)org
The deadline for applications is 12 noon on Sunday 30th November 2025.
Please submit via your chosen job website, or send your CV, a portfolio of creative work, and a supporting statement to recruitment(at)charliewaller(dot)org. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a portfolio and a supporting statement.
You will hear back from us by Wednesday 3rd December, if not before and should you be shortlisted, an interview will take place w/c 8th December and will involve a competency interview along with a short design based task relevant to the role.
We will provide details about the task 24 hours in advance to allow candidates time to prepare and we will also provide 50% of the interview questions in advance so that all candidates can perform at their best.

Advice & Information Helpline Worker (Mental Health) x 2 Vacancies

Location: Beechcroft Hub, Erdington, Birmingham

Salary: £25,231 per annum (full time equivalent)

 £15,139 pro rata for 22.5 hours per week

Hours: 37.5 (full time) & 22.50 (part time) - to cover rota’d activity between 9am–11pm

The Helpline is open 7 days per week with a rolling rota consisting of shifts from 9am to 5pm and 3pm to 11pm, including weekends. Please note that this is an on-site role at the specified location. Remote working is not available for this position.

Our client is a leading provider of mental health services in Birmingham and the West Midlands.

As a Helpline Worker, you will be providing support for those experiencing mental health difficulties through our clients helpline service. The helpline supports people living in the Birmingham and Solihull area.

The support offered will include (but is not exclusive to), receiving calls, emails and webchat from people who may be experiencing crisis, people looking for more general assistance and information about services, carers looking for advice and services, and other community support services. You will provide appropriate referrals and signposting information about our clients services and external partner agencies.

You will be working in a community focused way to ensure that statutory and local organisations are aware of the provision, ensuring that you retain close and effective links with them as well as keeping up to date with any pertinent changes to local provision.

The helpline is a 7 day a week service from 9am -5pm and 3pm -11pm. Under the direction of the service manager, you will support the running of the service in line with contractual requirements, Our clients Vision and Values, its operating Policy and Procedures, and any relevant legal requirements.

You will have at least 6 months’ experience in the mental health field, with experience of supporting people to be in control of their lives. You will also be able to demonstrate the ability to work with strong values and work within a recovery approach. Please see the Job Description for full details required for this role. If you feel that you meet the requirements of this position, they would like to hear from you.

Benefits include an attractive defined contribution pension scheme, PayCare which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme which includes free counselling and a comprehensive training programme.

Our Clients people are key to the success of the organisation, and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

The closing date for applications is Sunday 3rd December 2025

Interviews will take place on Thursday 18th, Friday 19th and

Monday 22nd December 2025

Role and Responsibilities

Housing and Service Delivery

• Provide strong and effective support to residents in Acorn House that focuses on their strengths and goals, and is delivered in a personalised way and within a framework of active engagement and co-production

• Developing and reviewing support plans that reflect the interests and aspirations of residents

• Induct new residents in line with the service’s policies and procedures and support them to continue in their journey towards recovery from addiction

• Carry out assessments of those referred to Acorn House, and induct new residents

• Ensure the fundamental needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance around benefits, and alcohol and drug testing (to help maintain an abstinent environment)

• Deal with the immediate support needs of residents as appropriate, providing crisis intervention where necessary

• Support residents in addressing physical and mental health issues, including liaison with primary and secondary health teams

• Ensure residents are supported through court or welfare rulings (if necessary)

• Ensure effective and compliant administration of resident data using a bespoke Salesforce- based platform (In-Form)

• Ensure Housing Benefit and Services Charges are collected and managed effectively 

• Be flexible and responsive to the changing needs of the service, ensuring high quality support is provided

• Ensure each resident’s support plan is written, monitored and reviewed as appropriate to reflect their changing needs and development

• Ensure residents progress and engage with other SCT programmes (when required)

• Ensure conditions and requirements relating to any contracts or management agreements are applied throughout SCT’s services

• Work effectively as part of a team, attending team/ staff meetings and making a positive contribution to the development of the team and wider SCT services

• Effectively control and manage financial records appropriate to the duties of the post (petty cash/rent) 

• Participate in a feedback culture for continuous improvement

• Promote social inclusion, supporting residents to access all benefits available to them

• Support residents with physical and mental health issues, including liaison primary and secondary health care services as required

• Ensure all repairs and maintenance needs are raised

Monitoring and Evaluation

• Maintain accurate records of residents on In-Form

Operational Support

• Comply with Health and Safety, including but not limited to any fire maintenance, risk assessments and complete room checks and raise any risks to the Supported Housing Manager

• Ensure equipment of all applicable facilities is in good working order

• To provide an on-call/out-of-hours service when required

• Carry out other duties as may reasonably be required 

Special Conditions

• This post requires the holder to work varying shifts between 08.00 am and 8.00 pm and participation in the call rota system (for which an additional allowance is paid)

• The post-holder is required to work weekends as part of a rota and Bank Holidays when required

• On occasions you may be requested to change your rota to ensure the requirements of the service are covered

• In accordance with the guidelines on Health and Safety, to accept responsibility for working within these guidelines and reporting any concerns to the Supported Housing Manager

About the role

As a Peer Support Worker, you will use your skills and experience to work directly with people with mental health issues in group and one to one settings. You will support and encourage participants to identify their own strengths, triggers and life goals and co-produce individualised plans to help achieve them.

Hours

Part-time, 28 hours per week - 4 shifts (working evenings on a rota basis, 4.00pm - 11.30pm).

About you

You will need to have personal, lived experience of a mental health issue, as well as experience of working with people with mental health needs, excellent communication skills and a strong understanding of the key difficulties and challenges faced by people on their recovery journey.

About us

Solent Mind is the largest mental health charity in Hampshire. It is part of a network of 125 local Minds in England and Wales, which are independent charities affiliated to Mind, the national mental health charity. Solent Mind has its own board of trustees and raises its own funds to deliver its services, support and training tailored to the needs of people living in Hampshire, Southampton, Portsmouth, and the Isle of Wight. 

Benefits 

Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:

• Flexible working to promote a healthy work/life balance
• 25 days’ annual leave rising incrementally to 30 days per year (pro rata for part-time)
• Pension plan
• Employee Assistance Programme
• Season ticket and cycle-to-work scheme
• 1 day off for your birthday (celebration day) and 2 wellbeing days per year (pro rata for part-time employees)
• Free private GP online or phone appointments
• Staff discounts

If you’re ready to join the fight for mental health, visit our website to find out more and apply.  

Closing date: Sunday 7 December 2025 at 11.59pm.

Interview date: w/c Monday 15 December 2025.

Please note: We may close this vacancy early if we receive sufficient applications, so apply promptly.

Any offer for this role will be subject to a Enhanced Adult Disclosure and Barring Service (DBS).

Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.

Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.

The Head of Services will oversee the effective delivery, performance, and quality assurance of some of our mental health services in Tower Hamlets, Newham, and Redbridge.

What you'll do: 

• Lead and support Service Managers and Coordinators to deliver high-quality, client-centred services.
• Drive continuous service improvement and foster collaboration across teams and partners.
• Build and maintain strategic relationships with key stakeholders to enhance service delivery.
• Act as a Designated Safeguarding Officer, providing expert guidance to ensure client safety and staff compliance. 

See the job pack for full details.

DATA, IMPACT AND EVALUATION OFFICER

Early applications are encouraged - we may conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

About the role 

We’re looking for someone who can help Likewise understand, evidence and communicate the difference our work makes — for people, for our community, and for the wider system we’re part of.

The Data, Impact and Evaluation Officer will hold and develop our monitoring and evaluation functions, ensuring they reflect the relational nature of our work. Understanding our data, demonstrating our impact, and telling our story in a compelling way are central to our organisation’s strategy going forward. Whether that’s about generating the income to do our work, making sure more people can access our services, or reporting to funders on the social impact of their investment, this role plays a vital part in ensuring our story is well evidenced, well told and widely understood.

This role combines technical ability in data, reporting and evaluation with relational and strategic strengths in collaboration and influence. You’ll work closely with Service Leads, our Fundraising Manager, Wellbeing Support Workers and Volunteers to ensure that data is rigorously collected, recorded, analysed and interrogated. Where you spot gaps in our systems and processes, you’ll lead on designing and implementing solutions.

You’ll also act as Likewise’s lead for GDPR and data protection, ensuring we handle all information ethically, safely and in line with our values.You’ll also act as Likewise’s lead for GDPR and data protection, ensuring we handle all information ethically, safely and in line with our values. 

Key responsibilities 

1. Data and systems 

• Review Likewise’s current data systems and processes and build an understanding of our current strengths, challenges and opportunities for improvement. 

• Establish and manage user-friendly, intuitive data collection processes that reflect the realities of our frontline work. 

• Ensure the quality, consistency and completeness of data across services, supporting accurate reporting and insight. 

• Maintain and develop Likewise’s monitoring and evaluation framework, ensuring alignment with organisational priorities and funder requirements. 

• Lead on the improvement of digital systems (e.g. CRM, data dashboards) to make data easier to use and learn from. 

• Lead on GDPR and data protection, including overseeing data management and storage practices, coordinating team training and acting as first point of contact for any data protection 

2. Analysis and reporting (supporting fundraising and contracts) 

• Work with the Fundraising and Communications Manager to generate robust evidence and stories for funding bids and reports. 

• Provide accurate, insightful data to demonstrate need, reach and outcomes for current and prospective funders. 

• Contribute to reporting cycles and project monitoring for grants and commissioned work. 

• Help identify and articulate trends or insights that strengthen our funding cases and future proposals. 

3. Demonstrate and evidence impact 

• Analyse quantitative and qualitative data to show outcomes, learning and social impact. 

• Produce clear, engaging reports and summaries for internal learning and external audiences. 

• Develop or refine theories of change and outcome measures that capture relational and person-centred change. 

• Draw on wider research and evidence to contextualise and strengthen our impact story. 

4. Stories and case studies 

• Build engagement and understanding across the team in the how and why of data and story collection — fostering curiosity, ownership and care. 

• Work with staff, students and volunteers to collect stories, vignettes and quotes that bring our work to life. 

• Collaborate with the Fundraising and Communications Manager to share stories in accessible, ethical and creative ways — through reports, social media or campaigns. 

5. Support service improvement and learning 

• Help teams use data and feedback to reflect, learn and adapt — making learning relevant and motivating. 

• Provide practical training and tools to build confidence and data literacy across teams. 

• Support Directors and Leads to interpret learning and feed insights into service design and development. 

Onboarding and immersion 

• Spend time in the early weeks embedded in our work — shadowing staff, students and volunteers across our 1-1 and community activities. 

• Use this experience to ground frameworks, reporting and data practices in the lived reality of our work. 

About you 

We’re looking for someone who combines curiosity and rigour — someone who can handle data confidently, but also cares about the human story behind it.

You’ll thrive at Likewise if you are self-motivated and adaptable. You’ll need to be comfortable with uncertainty, autonomy, and enjoy working in an environment that’s collaborative and ever-evolving. You may find it harder here if you prefer fixed structures, clear hierarchies or rigid processes — the way we work asks for flexibility, shared responsibility and mutual accountability.

Essential 

• Experience in monitoring, evaluation, data or research within a charity, public sector or community setting. 

• Experience working with CRM or case management systems. 

• Strong analytical skills (quantitative and qualitative) and confidence with tools such as Excel or Power BI. 

• Ability to design or refine data collection frameworks and indicators. 

• Excellent written communication, able to translate data into compelling insight and learning. 

• Strong relationship-building and influencing skills, with the ability to collaborate across teams. 

• Organised and self-motivated, with attention to detail and follow-through. 

• Reflective and values-driven, comfortable with complexity and nuance. 

Desirable 

• Understanding of relational or trauma-informed approaches to care and support. 

• Experience in the mental health, social care or community sector. 

• Experience supporting organisational learning or delivering training. 

• Qualification in social research, data science, or a related field. 

This is a newly created role offering the chance to build S&G Mind’s data function from the ground up and shape how information drives real impact for people using our mental health services. We are seeking someone who can combine strong technical skill with a commitment to improving systems, insight, and organisational learning.

As our Data & Insights Officer, you will play a central role in ensuring that our data is accurate, secure, and effectively used to guide decision-making. You will lead on the development of high-quality reporting, performance insight, and data visualisation, helping teams understand what our information tells us and how it can support improvement.

The role sits at the heart of our quality and assurance work. You will strengthen our governance practices, support colleagues with data protection responsibilities, and ensure our systems meet national expectations, including the Mental Health Services Data Set (MHSDS). Working across S&G Mind, you will help embed consistent processes, improve data literacy, and promote a culture of accountability and good stewardship.

This position is well suited to someone methodical, proactive, and confident working across multiple platforms and datasets. You will thrive if you enjoy improving systems, streamlining workflows, and turning complex information into clear, meaningful insight.

Joining S&G Mind means becoming part of an organisation committed to supporting people experiencing mental health difficulties across Swindon and Gloucestershire. You will have access to flexible working arrangements, generous leave, ongoing training, and the opportunity to make a tangible difference within a respected local charity.

If you have the technical expertise and the motivation to build something genuinely impactful, we would welcome your application.

We are looking for an experienced and passionate Policy and Practice Officer to work as part of our Policy and Influencing Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

Rethink Mental Illness is the charity for people severely affected by mental illness. No matter who a person is or how bad their situation has got, we are here to help them get the information and support they need to live a better life. We work tirelessly to ensure people living with mental illness and their carers are listened to, treated fairly and have easy access to services that meet their mental health needs and wider physical health, financial, housing, work and volunteering needs. We do this by providing our own services, campaigning on a local and national level, and working with a wide range of other organisations to create communities that care.

The Policy and Practice Officer role is based within the ‘Policy and Practice’ department which has the overall function of elevating the voice of lived experience and diverse communities to influence systemic change and ensuring it is delivered on the ground.

How you will make a difference

You will be instrumental in supporting a range of activity across ‘Policy and Practice’ including the following teams: Policy and Influencing (where this role primarily sits) and the Lived Experience Insights team. The role also has a dotted line into the Racial Justice and Equity team and may also work with other teams, such as Campaigns and Communications and Evidence and Impact. The post is ideal for you if you are keen to gain a range of experience and develop your skills in an engaging and supportive team environment.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.