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About Us
We are an environmental charity with science at our heart. We help people to take action to protect the nature around them; by connecting them with it and giving them the tools they need to do so. We passionately believe in citizen science and are leaders in it. Our current focus areas include helping to create nature-friendly urban spaces, growing the impact of internationally known citizen science programmes such as Freshwater Watch, developing early career scientists and sharing learning internationally, and working with partners to advance the science, tools and thinking behind citizen science.
Role purpose:
To drive the growth of income from businesses, local authorities and public sector funders by identifying, developing and securing strategic partnerships. The role will build high-value relationships, generate new funding opportunities, and lead the development of compelling proposals, working closely with colleagues across Earthwatch to convert opportunities into longterm partnerships and sustainable income. This role will focus on building connections and opening doors, working closely with the Director to convert opportunities into funding to meet organisational targets.
Key deliverables:
Partnership Management and Development
Proposal Writing and Project Development
Sector Awareness and Marketing
Monitoring and Reporting
Collaboration and Team Support:
In undertaking these roles, the postholder should also have regard to:
Please see the full job description attached.
Applicants must have the right to work in the UK; Earthwatch is unable to support visa applications.
Earthwatch is committed to making any adjustments we can for short-listed candidates, to facilitate participation in our interview process. Only shortlisted candidates will be contacted.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Overcoming MS:
Every five minutes, someone, somewhere in the world is diagnosed with multiple sclerosis (MS). For many, those words are followed by fear, uncertainty and unanswered questions. Too often, people leave appointments without knowing how nutrition, exercise, stress management and other evidence-based lifestyle changes can play an important role alongside medical treatment.
Overcoming MS is the leading global charity dedicated to helping everyone with MS live well. We turn the best available evidence into practical support people can use every day. Together with our global community and healthcare professionals, we're working to make healthy lifestyle support part of everyday MS care.
We're entering an exciting new chapter. Over the next three years, we're investing in growing philanthropy to diversify income, build long-term sustainability and reach more people living with MS than ever before. This newly created role will play a pivotal part in making that ambition a reality.
Job summary:
As our Philanthropy Manager, you'll lead our trusts and foundations fundraising while building meaningful relationships with major donors who share our vision. Working closely with the Director of Fundraising & Communications, CEO and Trustees, you'll help build and grow our philanthropy programme, securing significant gifts and developing long-term partnerships that enable more people living with MS to access trusted information, evidence-based lifestyle guidance and a supportive community.
This is a rare opportunity for an ambitious fundraiser who enjoys building something new. You'll have the freedom to shape a growing philanthropy programme, develop new opportunities and play a central role in delivering our fundraising strategy.
About you
You're an experienced relationship fundraiser with a successful track record in trusts and foundations and/or major donor fundraising.
You'll bring:
Most importantly, you'll share our belief that everyone living with MS deserves access to trusted information, practical support and hope for the future.
Key responsibilities and duties:
The role comprises of the following key areas of responsibility:
Trusts and Foundations
Major Donors
Philanthropy development
Compliance and representation
Person Specification
We're looking for someone who is excited by the opportunity to build, grow and shape a philanthropy programme that will help more people live well with MS.
Essential
Desirable
This job description outlines the main responsibilities of the role but is not intended to be an exhaustive list. Duties may evolve over time, and the post-holder may be required to undertake other reasonable tasks consistent with the level of the role.
Why join us?
You'll join an ambitious, evidence-led charity with a global reach, where you'll have the opportunity to shape a growing philanthropy programme from the ground up.
We offer:
How to apply
Please click on the ‘apply now’ button and send your CV and a covering letter.
In your covering letter, please let us know:
Application timeline:
Please respond ASAP, as we will start screening candidates as soon as we receive applications.
Our Commitment to Equity, Diversity and Inclusion:
We want Overcoming MS to be a welcoming, inclusive and supportive place to work, where people feel valued and able to thrive. We actively encourage applications from people of all backgrounds, experiences and communities, particularly those currently underrepresented in the charity sector.
We know that people sometimes hesitate to apply unless they meet every requirement listed. If this role feels like a good fit for you, we’d still encourage you to apply.
If you need reasonable adjustments or information in a different format during the recruitment process, please contact us.
We're here for everyone with MS who wants to take control of their health and wellbeing.

The client requests no contact from agencies or media sales.
About Us
We are an environmental charity with science at our heart. We help people to take action to protect the nature around them; by connecting them with it and giving them the tools they need to do so. We passionately believe in citizen science and are leaders in it. Our current focus areas include helping to create nature-friendly urban spaces, growing the impact of internationally known citizen science programmes such as Freshwater Watch, developing early career scientists and sharing learning internationally, and working with partners to advance the science, tools and thinking behind citizen science.
Role purpose:
To play a pivotal role in growing income from trusts, foundations and statutory funders by proactively identifying opportunities, cultivating high-value relationships and developing compelling funding proposals that align with Earthwatch's strategic priorities. This role will focus on raising funds from trusts and foundations, working closely with the Director to meet organisational funding targets.
Key deliverables:
Relationship Development and Management:
Proposal Writing and Grant Applications:
Monitoring and Reporting
Collaboration and Team Support:
In undertaking these roles, the postholder should also have regard to:
Please see the full job description attached.
Applicants must have the right to work in the UK; Earthwatch is unable to support visa applications.
Earthwatch is committed to making any adjustments we can for short-listed candidates, to facilitate participation in our interview process. Only shortlisted candidates will be contacted.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Research and Policy Officer
Job Description
About DigitalCare Hub
Digital technology helps care services spend more time caring. It helps the people we support keep control of their lives, and of their care. Over the last few years, the need for information to be shared securely and efficiently between health and care services has become even moreapparent. But this introduces new risks – for example how information is kept safe and secure, and what happens if a digital system fails.
This is a shared role across DigitalCare HubandtheBetter Security, Better Careprogramme which wemanage.
Digital Care Hubis runwithsocialcare,for social care.The Digital Care Hub provides free information,guidanceand support to enable adult social care providers to make the most of digital technology – and to do it safely.
We are an independent, not-for profit, Community Interest Company, guided by care providers, so we understand the needs and challenges facing the diverse range of organisations in our sector.
Better Security, BetterCareis a support programme– funded by the Department of Health and Social Care and managed by Digital Care Hub -to help adult social care providers to store and share information safelyby using the Data Security and Protection Toolkit (DSPT). The DSPT is a free, online self-assessment for health and care providers to evaluate and improve their data and cyber security.
The programme is delivered by acentral team and our local support organisations across the country. Most of these support organisations arelocal care provider trade associations. We also work closely with colleagues from the NHS, ADASS, DHSC and local councils.
About you and the role
We're looking for an inquisitive, analytical and collaborativeResearch and Policy Officerto join our growing team.
You'll play a key role in helping Digital Care Hub become the leading source of evidence, insight and practical guidance on digital transformation, data, AI and cybersecurity in adult social care.
Working across our national programmes, you'll design and deliver research projects, analyse policy developments, engage with providers and partners, and translate complex issues into clear, practical resources that help the sector improve. You'll contribute to consultation responses, produce reports and briefings, support national events and webinars, and help us demonstrate the impact of our work.
This is a varied role that combines research, policy development, stakeholder engagement and programme delivery. No two weeks will look the same—you could be facilitating a roundtable with care providers, analysing survey data, drafting a briefing for government, interviewing providers for a case study or helping develop new guidance on AI in social care.
You'll work closely with colleagues across Digital Care Hub and our national partners, taking an entrepreneurial approach to identifying emerging issues, generating insight and turning evidence into action. You'll report directly to the Chief Executive Officer and will have the opportunity to shape the development of our research and policy function as the organisation continues to grow.
Key Responsibilities
Research and Insight
Design and deliver research projects.
Develop surveys and analyse data.
Conduct interviews and focus groups.
Facilitate provider roundtables.
Review policy and academic literature.
Produce evidence summaries.
Identify emerging issues across digital health and adult social care.
Policy Development
Draft policy papers and consultation responses.
Translate research into practical recommendations.
Produce briefings for government, boards and senior leaders.
Track developments across DHSC, NHS England, CQC and ICO.
Support Digital Care Hub policy positions.
Programme Delivery
Support grant funded programmes.
Develop guidance and resources.
Produce webinar materials and case studies.
Coordinate advisory groups.
Support monitoring and evaluation.
Stakeholder Engagement
Build relationships with providers and representative bodies.
Collaborate with universities, government and sector partners.
Engage technology suppliers where appropriate.
Communications
Write reports, briefings and newsletters.
Draft articles and presentations.
Support thought leadership.
Monitoring and Evaluation
Develop outcome measures.
Analyse programme impact.
Produce evaluation reports.
Identify lessons learned.
Person Specification
Essential
Degree or equivalent experience.
Experience designing research projects.
Strong qualitative and quantitative research skills.
Excellent written communication.
Ability to explain complex subjects clearly.
Excellent organisational skills.
Desirable
Charity experience.
Knowledge of digital transformation.
Understanding of AI and cybersecurity.
Experience evaluating programmes.
Experience working with government.
Main terms and conditions
£36,000 per annum including pension.
Full timefixed term12 month fixed term contract
Homebased,withsometravelacross England
28 days annual leave plus Bank holidays
The Digital Care Hub provides free information, guidance and support to enable adult social care providers to make the most of digital technology
The client requests no contact from agencies or media sales.
About Picker
Picker is an Oxford-based charity with an international reputation for measuring and improving patient experience. Our mission is to make person-centred health and social care a reality for everyone. We work with NHS organisations, government bodies, charities and healthcare providers in the UK and internationally.
About the role
The Research Associate will support the design, development and management of large-scale quantitative survey projects, ensuring high-quality outputs that meet client and stakeholder needs.
Working within our Survey Coordination Centre, you will help deliver some of the largest healthcare surveys in the world, supporting survey design, project management, data handling, analysis and reporting. You will work closely with clients and stakeholders, manage complex datasets, contribute to proposal writing, and help communicate research findings to a range of audiences.
Skills and experience
We are looking for someone with:
Knowledge of statistical software such as SPSS, Stata, R or SAS and an interest in healthcare research would be advantageous.
If you're passionate about using research to improve health and care services and want to work on high-profile national survey programmes, we'd love to hear from you.
The highest quality person centred care for all, always
The client requests no contact from agencies or media sales.
This role leads the development of evidence-based, equity-driven research, policy and legal interventions that advance a rapid and fair transition away from oil and gas production in the UK.
About us
Uplift supports efforts to create a rapid and fair transition away from oil and gas production in the UK. We urgently need to phase out oil and gas drilling to stay within safe climate limits. Yet, despite having renewable resources in abundance, the UK remains Europe’s second largest oil and gas producer. We can and must be ambitious about moving past oil and gas production, while empowering and supporting workers and communities who rely on the industry for their livelihoods. Working with everyone from policy-makers and Parliamentarians, to academics and campaigners, Uplift undertakes research, analysis and campaigning to support a rapid and fair transition away from oil and gas production in the UK.
The client requests no contact from agencies or media sales.
Are you passionate about using research and insight to help organisations make better decisions and create greater impact? Join Shelter as our Audience Research and Insight Manager and play a key role in helping us better understand the people we support, engage and influence.
About the role
The role of Audience Research and Insight Manager is a vital role, working with teams across Shelter to develop valuable insights into our key and varied audiences, ensuring user needs are valued along with the needs of the organisation, and our work is underpinned by actionable insight. Our audiences include donors (regular givers, occasional donors, eventers, community fundraisers), retail audiences (online and high street shoppers and donors), campaigners, service users, volunteers and elite audiences (journalists, politicians, policy makers, housing professionals) and corporate partners.
Role specifics
We’re looking for someone who can lead and develop audience research and insight that helps Shelter better understand, engage and support the people we work with. You’ll manage a team of User Researchers, champion user-centred and inclusive research practices, and bring together evidence from research, analytics and audience data to generate clear, actionable insights. Working collaboratively across the organisation, you’ll help teams make informed decisions about audiences, messaging and channels, while promoting an insight-led culture, monitoring external trends and ensuring research continues to shape Shelter’s strategy and impact.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
This role sits in the 7-person Strategic Evaluation and Insight team which sits in the Digital and Audience Engagement sub directorate, within the Campaigns, Policy and Communications (CPC) department.
The team is a keystone in shaping and delivering the work of Shelter bringing together Strategic Monitoring, Evaluation and Learning, Audience insight and User Research.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
About Us
We are an environmental charity with science at our heart. We help people to take action to protect the nature around them; by connecting them with it and giving them the tools they need to do so. We passionately believe in citizen science and are leaders in it. Our current focus areas include helping to create nature-friendly urban spaces, growing the impact of internationally known citizen science programmes such as Freshwater Watch, developing early career scientists and sharing learning internationally, and working with partners to advance the science, tools and thinking behind citizen science.
What we are looking for
Earthwatch Europe is recruiting a Director of Science and Impact. We are looking for someone with a deep understanding of the pressures facing our natural world and how citizen science and community action can help address these challenges, using high quality data, knowledge and practical demonstration to influence governments and corporations.
You will have a background in citizen science and an in depth understanding of current and future environmental policy trends and priorities. You will be an experienced leader with excellent interpersonal skills and a track record of successful relationship and partnership development at all levels. You will have strong project and budget management experience, and you will be an exceptional strategic thinker with the ability to create and deliver effective strategies and action plans
Please see the full job description attached.
Applicants must have the right to work in the UK; Earthwatch is unable to support visa applications.
Earthwatch is committed to making any adjustments we can for short-listed candidates, to facilitate participation in our interview process. Only shortlisted candidates will be contacted.
The successful candidate will be required to undergo a DBS check and other due diligence checks, given the nature of this position within the charity.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The client requests no contact from agencies or media sales.
Project Manager - 12-month FTC
At The National Lottery Community Fund, we are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage.
This is an exciting opportunity to join the UK Portfolio at an ambitious moment of shaping the next phase of our delivery. We are looking for one person to join the UK Portfolio Team as Project Manager for 12 months.
The UK Portfolio supports the ambitions and potential of communities across the UK.We focus on scaling projects with a UK-wide benefit, through significant investments, which enable systems-level change for communities. Our funding is intended to complement the work of other country portfolios: England, Northern Ireland, Scotland and Wales .
We are seeking an organised and proactive Project Manager to support the delivery of a complex programme of work over the next 12 months. The successful candidate will be highly proficient in Microsoft Office tools and skilled at building and maintaining project plans, governance processes, and documentation, including risk, issue, and decision logs.
You will lead agile approaches to project oversight, coordinating activity across teams, functions, and seniority levels to ensure progress is effectively tracked and barriers are addressed. You will identify emerging risks, opportunities, and dependencies, escalating issues appropriately and facilitating timely decision-making. Working closely with senior leaders, you will provide high-quality reporting, insights, and project management support to drive successful delivery of programme objectives.
This role requires excellent organisational, communication, and stakeholder management skills, alongside the ability to balance attention to detail with a focus on outcomes.
Key responsibilities:
You will be an experienced project manager, adept at both building and maintaining the required relationships to successfully deliver complex projects and the enabling processes and tools.
You will be comfortable setting up new process and using agile techniques to bring teams together, track progress, flag emerging issues and seek resolutions.
You will be experienced in supporting senior leaders to produce regular reporting.
You’ll be joining a dynamic and welcoming geographically dispersed team, working with hugely important and fascinating projects that are responding to and addressing a wide range of topics across the Fund’s four community-led missions.
Due to our dispersed nature as a team, it is expected that there will be occasional travel in order to connect with colleagues, stakeholders and projects. This is likely to be one to two occasions per month.
Interview details:
We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices: Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, and Newtown.
For an informal discussion about the role, please contact recruitment team.
How to apply:
Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.
Essential criteria
Desirable criteria
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraising Assistant – East
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraising Assistant - East, to join our Income Generation and Development team.
Have you answered Yes to these questions?
Does this sound like the opportunity to really take the next step in your career?
Excited to learn more about this position? Then please take a read through our recruitment pack below.
If you have the skills and ambition that we are looking for we are excited to receive your application. We are really looking forward to welcoming a new member to our team!
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
Closing Date: 30th August 2026
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Communications Manager provides operational leadership for CLAPA's communications delivery, ensuring communications and marketing activity is effectively planned, prioritised and delivered in support of the charity's strategic objectives.
Reporting to the Head of Communications and Marketing, the postholder is responsible for translating the communications strategy into coordinated day-to-day delivery. They will oversee the planning, scheduling and operational management of communications activity across the organisation, ensuring work is appropriately prioritised, resources are allocated effectively and projects are delivered to a consistently high standard.
The role directly manages CLAPA's Communications Officers, embedding effective planning, briefing and workflow processes that enable the team to deliver proactive, creative and high-quality communications.
Acting as the primary operational lead for communications delivery, the postholder will ensure colleagues across CLAPA receive responsive, well-planned communications support while maintaining clear priorities and protecting the team's capacity to deliver its best work.
If you think you have the talent, passion and experience to help us ensure we can always meet the needs of the community we serve, we want to hear from you.
Thank you for your interest in working at CLAPA.
In your cover letter please ensure that you detail your skills, knowledge and experience & how they relate to this role. Refer to the Job Description & Person Specification, giving examples from work, education, volunteering or personal experience where relevant. Please ensure that the information you give is relevant to the advertised post. Experience gained outside the UK is also relevant.
From diagnosis to adulthood. For a lifetime with cleft – we're here for the journey.



The client requests no contact from agencies or media sales.
The Stuart Hall Foundation is seeking an experienced Operations and Finance Manager to support the effective financial, operational, and governance management of the Foundation. Working closely with the Executive Director, team and Trustees, the role plays a key part in ensuring the smooth day-to-day running of the organisation and its long-term sustainability.
About the Stuart Hall Foundation
Inspired by the life and work of the eminent scholar and intellectual Professor Stuart Hall, the Stuart Hall Foundation (SHF) was launched in 2015 by his family, friends and colleagues to continue his life’s work and build on his unique and distinct legacy by attending to the urgent political, social, and cultural questions of our time. Our mission is to popularise critical thought by supporting the creative and intellectual development of a new generation of artists, academics and activists who are dedicated to challenging issues of inequality through their work. We pursue this mission by equipping underrepresented practitioners with the learning resources and research opportunities necessary to shape and expand public debates on politics, history and culture. We fulfil our mission by:
Role Description
The Operations and Finance Manager will play a central role in ensuring the effective day-to-day running of the Foundation. The postholder will lead on governance, administration, finance, compliance and organisational systems, ensuring the charity operates efficiently, meets its regulatory obligations and has the infrastructure required to deliver its strategic objectives.
Working closely with the Executive Director, team, Treasurer, and Trustees, the Operations and Finance Manager will oversee financial management, governance processes, organisational administration and operational planning, while also supporting fundraising activities to ensure the Foundation’s long-term sustainability and effectiveness.
Required Experience and Skills
Operations, Finance and Governance
People and Organisational Management
Communications and Digital Skills
Personal Attributes
Desirable Experience
Application Process
To apply, please complete the online application form, available on the Stuart Hall Foundation's website.
As part of the application form you will be required to submit a CV (maximum two pages), a one-page A4 cover letter, and contact details for two professional referees.
We also encourage applicants to complete our Equal Opportunities Monitoring Form. This is optional and will not form part of the selection process.
The deadline for applications is 2nd August 2026 at 23:59pm. Unfortunately, we are unable to accept late applications.
Interviews will take place via Zoom on w/c 24th August 2026.
The appointment is subject to satisfactory previous employment references.
Diversity, social justice and access were central to Stuart Hall’s work in education and the arts, and are embedded in the Foundation’s values, programme and approach. The Stuart Hall Foundation is an equal opportunities employer and welcomes applicants from all backgrounds.
The client requests no contact from agencies or media sales.
Digital Service Manager
We are seeking an experienced Digital Service Manager to lead the delivery, governance and improvement of high-volume digital services that support democratic participation.
Position: Digital Service Manager
Salary: £45,000 to £55,000 per annum (FTE)
Location: Remote, UK based
Hours: Full-time
Contract: Permanent
Closing Date: Friday 7 August 2026
About the Role
mySociety is looking for a Digital Service Manager to oversee the day-to-day running and development of its online services, including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.
This is a varied role combining operational service management, user support, governance, risk management and continuous improvement. You will ensure services run effectively, support users, manage complex issues and work collaboratively with teams and stakeholders to improve digital services that create meaningful social impact.
Key responsibilities include:
· Managing complex and high-volume digital services, ensuring excellent user support
· Overseeing escalations, priority cases and rights-based requests including GDPR related matters
· Maintaining policies, processes and governance standards across services
· Managing service risk, reporting and compliance with relevant legislation
· Identifying opportunities to improve user experience and service delivery
· Supporting and developing a User Support Officer and working alongside volunteers
You will join a fully remote, digital-first team, with opportunities to meet colleagues face to face at quarterly team meetings.
About You
You will have experience managing complex digital services and the ability to make effective decisions in fast-moving environments.
You will bring:
· Experience managing user-focused digital services
· Strong understanding of GDPR and information rights requests
· Knowledge or experience of Freedom of Information, media law or online community moderation
· Excellent organisational, problem-solving and communication skills
· Experience improving processes and delivering high-quality services
· The ability to work effectively within a remote and geographically distributed team
You will be proactive, collaborative and passionate about using technology to improve access, participation and positive change.
About the Organisation
mySociety is a small, purposeful charity creating and running digital services that break down barriers to democratic participation. Through its platforms, the organisation helps people access information, engage with decision makers and take action on issues that matter.
The organisation is committed to creating an inclusive team and welcomes applications from people with a wide range of backgrounds and experiences.
Other roles you may have experience of could include Digital Product Manager, Service Delivery Manager, Digital Operations Manager, User Support Manager, Digital Services Lead, Product Operations Manager, Digital Programme Manager.