Senior advice session supervisor jobs

ABOUT CAUDWELL CHILDREN

We are seeking an experienced and enthusiastic Volunteer Manager (maternity cover) to join our dedicated, experienced and growing team of professionals as we embark on a journey of expansion.

Established in 2000, Caudwell Children aims to change people’s lives, change the way society perceives and treats disabled and autistic people and change the way that charities operate, through the provision of child-centred practical and emotional services, passionate campaigning and demonstrating best practice.  We believe in a world where disabled and autistic children have the choice, opportunity, dignity and understanding they deserve #jointhechange and help us in our mission!

Our facilities provide a state-of-the-art base within the grounds of Keele University, Staffordshire, with the option of informal homeworking arrangements up to 40% of working week after passing probation.

POST OUTLINE

This is an impactful role working in a supportive and collaborative environment. The Volunteer Manager is responsible for implementing a sustainable volunteer strategy, onboarding journey and programme across the charity. This varied role oversees the promotion of volunteering, internal and external relationship building, all stages of volunteer recruitment, HR checks and onboarding and the coordination of an effective volunteer mandatory training programme. This role is responsible for organising recognition programmes, guiding departments on how to manage and retain volunteers, maximising the use of volunteer resources and ensuring volunteers have a rewarding experience whilst also positively contributing to the organisation objectives to provide vital services to the families of disabled and neurodivergent children. This role is also responsible for the line management of the Volunteer Administrator. This is an exciting opportunity for someone who shares our commitment to making a meaningful difference and who can truly embody our core values:

• Ambition – We dream BIG… then make it happen
• Dedication – We go the extra mile… for every child
• Inclusivity – Unique, but UNITED

The successful candidate will bring enthusiasm, professionalism and a collaborative spirit, contributing to a culture where every child, colleague, donor and stakeholder feels valued, supported and inspired to thrive.

MAIN DUTIES & RESPONSIBILITIES

• Lead and inspire a positive culture of volunteering within the organisation.
• Implement the Charities Volunteer Strategy and continually develop the volunteer onboarding journey and programme. 
• Liaise with departments to establish volunteer support requirements and create volunteer role descriptions.
• Continually review the recruitment plan and pipeline, analysing existing data to understand patterns, ensuring volunteer diversity.
• Promote and market Caudwell Children volunteer roles nationally with the support of the team, reaching wider audiences, using a range of recruitment methods such as online recruitment platforms, social media, local community groups, etc.
• Attend volunteer recruitment events across Staffordshire, such as university career fayres, including delivering presentations to promote volunteering and placements.
• Attend volunteer networking events
• Coordinate and lead informal volunteer interviews to identify suitable volunteer candidates.
• Responsible for overseeing references checks, ID and DBS checks in line with DBS regulation and to comply with safer recruitment policies
• Process onboarding paperwork, updating our volunteer database and auditing  volunteer records to ensure they are up to date with DBS checks, mandatory training, medical records and emergency contact details.
• Oversee DBS renewals, DBS Destruction notices, annual medical updates and mandatory training reminders.
• Lead volunteer support plan discussions with new volunteers to discuss reasonable adjustments and support we will put into place where they have disclosed a medical condition or disability.
• Coordinate and oversee the induction and mandatory training for newly appointed volunteers, delivering the mandatory charity training session in collaboration with the Learning and Development Manager.
• Working with departments to advise them on how to deliver an effective training and mentoring programme in order to establish a cohesive infrastructure of motivated volunteers, in collaboration with the Learning and Development Manager.
• Deliver volunteer management training and advice to departments on how to  support, mentor and motivate volunteers, ensuring regular supervisions are carried out by departments.
• Lead monthly catch ups with department heads to discuss the activity of volunteers and department needs.
• Monitor and evaluate all aspects of volunteer activity to ensure effectiveness. Conduct continuous evaluation of the volunteer programme, organising surveys and volunteer forums to gather feedback
• Responsible for checking volunteer expense forms.
• Design and organise formal or informal activities to recognise the contributions of volunteers to the organisation, including parties, social media recognition posts, volunteer case studies, volunteer awards, etc.
• Review and update if appropriate volunteer policies, procedures, risk logs and standards of volunteer service across the organisation ensuring compliance with relevant legislation.
• Ensure the Volunteer Department is compliant with ISO requirements by annually reviewing standard volunteer documents due to renewal.
• Produce regular reports using volunteer data on volunteer recruitment, onboarding, activity and participation.
• Create month end board level reports, interact at Board level, to highlight progress against the Volunteer Strategy.
• Line Manage, supervise and mentor the employee: Volunteer Administrator.
• Help to facilitate and develop the corporate volunteering opportunities in collaboration with the Business partnerships team who lead on the Charities Corporate Social Responsibility offer.
• Maintain and develop the current placement offer for student volunteers recognising the contribution to a sustainable volunteer strategy, and coordinating placement project plans and timetables.
• Deal with any complaints or issues involving volunteers in the appropriate manner and take action where necessary. 

Other:

• Communicate with children, families and all stakeholders in a way that respects their views, autonomy and culture in full compliance with the Equality & Diversity Policy. 
• Uphold the principles and practice of customer care and continuous improvement.
• Maintain confidentiality and Data Protection and at all times work in accordance with General Data Protection Regulations 2018.
• Have an awareness of relevant health and safety regulations and legislation, being responsible for your own health and safety and that of anyone else whom your acts and omissions may affect.
• Report any concerns of potential abuse of a service user in line with the Safeguarding Policy and procedures.
• Ensure maintenance and security of physical, financial and information resources.
• Demonstrate commitment to ongoing personal and professional development. 
• Keep comprehensive and accurate records in relation to your role and in accordance with policies and procedures.
• Attend training as appropriate to the role, applying knowledge gained to the workplace.
• To work effectively and collaboratively as a member of the team, building and maintaining good working relationships with all internal and external stakeholders. 
• Ensure compliance with statutory and non-statutory bodies. 
• Adhere to all Caudwell Children policies and procedures.
• Demonstrate commitment to Caudwell Children’s mission, vision and values.
• On occasion and when necessary work flexible hours to meet the needs of the business.
• Willingness to travel on occasion in order to fulfil the needs of the post. 

PERSON SPECIFICATION

Essential Criteria:

• Experience of coordinating volunteers / supervising a volunteer team.
• Experience of line management of colleagues.
• Experience of working in the charity sector.
• Excellent administration experience.
• Excellent communication and interpersonal skills
• Knowledge of Volunteer management practices
• Ability to resolve problems/issues tactfully and effectively.
• Well-developed IT skills including data/records management and analysis.
• Good time management and organisational skills.
• Good presentation and training skills.
• Good multi-tasking skills with the ability to deal with and prioritise multiple requests.
• Prepared to be flexible and a commitment to team work.

Desirable Criteria:

• Educated to degree level or equivalent. 
• Relevant volunteer management qualification.
• Experience of management role.
• HR administration experience.
• Volunteer/ employee recruitment experience.
• Experience of reporting against targets to the board/senior management team.
• Understanding of the legislation surrounding volunteer management.
• Understanding of confidentiality and GDPR.
• The ability to travel independently to various locations across the region to fulfill the duties of the role.

This Job Description is not exhaustive.  The post holder may be required to carry out any other task as deemed appropriate for the level and responsibilities of the post.

DISCLOSURE & BARRING SERVICE CHECKS

The Charity is committed to safeguarding children and young people and therefore adopts a safer recruitment approach through a robust recruitment and selection process.  All posts within the Charity are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974).  This role is eligible for a basic disclosure check.

EQUAL OPPORTUNITIES

Caudwell Children is a Disability Confident employer committed to offering an interview to all applicants who meet the minimum criteria and declare they have a disability as defined in the Equality Act 2010.  We are committed to creating a diverse environment and will not discriminate for any reason against any person because of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex or sexual orientation.  Please make us aware on your application if you are applying under the Disability Confident Scheme.  We also encourage applications from people who identify as Black, Asian or from a Minority Ethnic background and other underrepresented groups.

HOW TO APPLY & FURTHER INFORMATION

To apply for this exciting opportunity, click “Apply” or visit our website for further information. 

This is an exciting opportunity to join our team as Senior Advice Session Supervisor. You will lead a team of staff and volunteers in providing high quality information and advice services across our two main offices in Peckham and Walworth by face to face, telephone and digital access channels.

The role includes:

• Supervising advice and information sessions
• Undertaking advice and research and campaigns work
• Deputising for the CAS Service Manager in helping to ensure the smooth running of the Service
• Assisting in preparing monitoring and project reports
• The support and supervision of a team of paid staff and volunteers

To be successful in this role you will need:

• A minimum of one year’s experience in the supervision of advisers. This should include an understanding of the provision of staff and volunteer support, supervision, development and motivation.
• Recent experience of advice work including advising or supporting on complex cases in social welfare law. 
• Knowledge of the type of social policy issues facing the local community, and a commitment to influencing social policy.
• A commitment to the Citizens Advice aims, principles and equal opportunities policies

Closing date: 9am Tuesday 4th August 2026

Interviews: Friday 7th August 2026

We're looking for an experienced and friendly Senior Café Cook to join the team at The Hop 50+, our vibrant community café and activity centre in the heart of Hove.

You'll take the lead in planning and preparing fresh, homemade lunches, snacks and cakes while helping create a warm, welcoming environment for older people. As well as cooking, you'll enjoy working with customers, supporting café staff and volunteers, and contributing to the day-to-day running and ongoing development of our popular community café.

We actively welcome applications from people of all backgrounds and identities, particularly those from communities currently underrepresented in our workforce.

You will:

• Plan, prepare and serve fresh lunches, snacks and cakes for customers
• Support and supervise café staff and volunteers to deliver an excellent customer experience
• Manage food ordering, stock control and daily cash handling
• Maintain high standards of food hygiene, health and safety and cleanliness
• Help develop the café through new ideas, seasonal menus and special events

We're looking for someone who can demonstrate:

• Experience preparing and cooking fresh meals in a busy café, catering or hospitality environment
• Excellent customer service skills and the ability to build positive relationships with customers, colleagues and volunteers
• Confidence supervising or supporting staff and volunteers as part of a small team
• Strong organisational skills, including menu planning, stock control and maintaining food safety standards
• A commitment to creating an inclusive, welcoming environment for older people and people living with dementia

A Level 2 Food Safety in Catering qualification is desirable, or a willingness to achieve this within an agreed timeframe.

We're a flexible, supportive employer and are happy to discuss any reasonable adjustments that would help you succeed in the role.

Why join us?

Impact Initiatives is a Brighton-based charity supporting people of all ages across Sussex to live healthy, fulfilling lives.

The Hop 50+ is much more than a café. It's a welcoming community hub where people aged 50+ can enjoy freshly prepared food alongside activities, friendships and specialist support, including dementia-friendly sessions. You'll play an important part in creating an environment where people feel connected, valued and supported.

Interested in finding out more?

This post is subject to a Basic DBS check. Having a criminal record will not necessarily prevent someone from working with us, and any disclosures will be considered in relation to the duties of the role.

Closing date: Monday 3 August 2026 (9.00 am)

For further details and to apply, please visit the jobs page on our website

MAIN DUTIES AND RESPONSIBILITIES 

Legal Casework

• Work closely with the Public Law Supervisor, Director of Legal Casework and Asylum Aid Executive Director to develop a public law caseload and drive change through strategic litigation;
• Provide legal advice and representation to clients on asylum and human rights claims, and on judicial review challenges pertaining to asylum and immigration matters and the treatment of asylum seekers and other migrants;
• Identify common problems and issues from the wider team’s caseload which are suitable for strategic challenges; 
• Contribute to internal strategy discussions
• Attend external meetings on behalf of AA and contribute to strategy discussions within the wider sector
• Where appropriate, apply for LAA Case Funding through the CCMS, obtain appropriate costs and scope extensions, and submit claims for payment;
• Ensure that legal aid and other income is maximised, and targets are achieved;
• Maintain client files and records in line with file management procedures;
• Provide technical supervision and training in judicial review procedure to other staff where necessary.

APPLICATION PROCESS

The first stage is to complete on our online application form on our website by 9am on Monday 27th July 2026

The website form will ask you to:

1. Upload a short covering letter. Please tell us why the position appeals to you, and how your

relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

1. Upload your current CV
2. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional, and this information will not be available to members of the selection panel.

SELECTION PROCESS

We will invite candidates to an initial 15-minute online screening meeting week on 3rd, 4th or 5th August followed by shortlisted candidates attending in-person interview at our office in Old Street on 10, 11th or 12th August. We will also ask you to complete a short exercise on the day.

At Asylum Aid we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind. We will also ask you some questions which you will not have prepared.

We offer a guaranteed interview for refugees, stateless people and others with lived experience of forced migration, provided that they meet at least 50% of the essential criteria, where practical.

EXPERTS BY EXPERIENCE SUPPORT

We are also proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources. You can also request 121 interview mentoring ahead of your interview from them.

This is an exciting opportunity to play a key coordinating role within Carers Support West Sussex, supporting services that focus on specific caring roles, being mental health, dementia, learning disability, neurodiversity, and drug and alcohol.

Working closely with senior managers, you will bring leadership, structure and oversight to a varied and fast-paced role—coordinating multiple workstreams, supporting a team of Specialist Leads, and ensuring services are consistently high quality, well organised and responsive to what carers need.

A key part of the role is overseeing the delivery of grant-funded projects, ensuring they are effectively planned, coordinated and delivered to a high standard.

You will thrive in this role if you are an experienced manager who enjoys keeping things organised, managing competing priorities and helping others to deliver high-quality work. Your ability to communicate clearly and work collaboratively will ensure that insight from carers and partners translates into meaningful, accessible support.

This is an exciting hybrid role with a mix of working from home and attendance at countywide events and partnerships, offering the opportunity to be part of a supportive, purpose-driven organisation committed to improving outcomes for unpaid carers.

Key Responsibilities

• Coordinate and support a team of Specialist Leads to deliver high-quality carer services
• Oversee delivery across key areas (mental health, dementia, learning disability & neurodiversity, drug & alcohol)
• Lead coordination of grant-funded activities, ensuring delivery is on track and well organised
• Work with partner organisations (e.g. health, social care and VCSE) to progress joint activity and ensure actions are followed through.
• Support reporting and monitoring to demonstrate impact

About You

• Experienced manager, confident leading and supporting others
• Highly organised, able to manage multiple priorities and workstreams
• Strong communicator with a collaborative approach
• Proactive and solution-focused
• Committed to improving outcomes for unpaid carers

Please refer to the Job Description in the Recruitment Pack to see the full list of responsibilities and person specification
 
Appointments are subject to an appropriate Disclosure and Barring Service.

The Latin American Women’s Rights Service (LAWRS) is a human rights and feminist organisation led by and for Latin American migrant women in the UK. Our work is dedicated to supporting the immediate and long-term needs of Latin American migrant women exposed to violations of their fundamental human rights; facing violence against women and girls, exploitation or trafficking; enduring difficult living and working conditions in low paid jobs, and facing barriers to social protection.

The Head of Policy and Public Affairs will provide strategic leadership in developing and delivering LAWRS’ key influencing and media priorities and policy positions. The post holder is responsible for maintaining a contextual analysis and overview of key trends and issues in current affairs and the sectors that impact the organisation’s work, brand, profile and external positions. 

This post is open to Latin American women only* in accordance with the Equality Act 2010. We particularly welcome applications from disabled and LGBTQ+ candidates as they are currently underrepresented within the team.

*women who identify as Latin Americans (1st and 2nd generation) and speak Spanish and/or Portuguese

Please note that only applicants with the right to work in the UK covering the duration of the contract will be considered for this position.