Senior Advice Session Supervisor Jobs
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We seek an Advice Coordinator and OISC supervisor OISC L2 (OISC L3 desirable), or solicitor with equivalent qualifications for an exciting position leading our immigration advice provision in Havering and Newham and work in Asylum Support hotels.
The post holder will manage and supervise a team of OISC level 1 and 2 immigration advisors providing specialist immigration advice and casework to migrants at risk in London. You will play a key role in coordinating drop-in services in Havering and Newham as well as working with asylum seekers resident in Asylum Support hotels in Islington.
Praxis is a dynamic, award-winning human rights charity supporting migrants in crisis or at-risk, ensuring that their essential human needs are met and that they are able to overcome the barriers they face. We work to build community, challenge exclusion and discrimination, influence policy and improve services. We played a leading role in exposing the Windrush scandal and advocate and campaign for lasting changes to policy and practice to address the root causes of the issues faced by at-risk migrants.
We are an equal opportunity employer and strongly encourage applications from those with lived experience of migration and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.
Our Attractive Benefits Package Includes
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A 35 hour working week including flexible working hours
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A hybrid work model
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25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
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You can buy up to 3 days annual leave each year
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A defined contribution pension scheme
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Our employee assistance programme offers counselling and support for you 24/7.
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A season ticket loan to help you spread the cost of your commute
If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team who will contact you to discuss how we can help.
For more information you can contact Dan Ashwell.
To apply, send us your CV and cover letter to recruitment team demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with both a cover letter.
Deadline: 22/03/2024
To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter.
Praxis is a dynamic, award-winning human rights charity supporting migrants in crisis or at-risk, ensuring that their essential human needs are...
Read moreThe client requests no contact from agencies or media sales.
Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.
We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.
The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice.
The client requests no contact from agencies or media sales.
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role. If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of two years Citizens Advice Adviser experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.
You must be prepared to work flexibly including a minimum of three days a week in person at CAML offices in Kennington, Mitcham and Morden. Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.
This role is a service manager including line management responsibilities and reports to Head of Quality & Projects.
Principal Responsibilities
Supervisor
· As a member of service managers team, ensure client support team members are supported with the appropriate level of guidance and supervision
· Complete casework and generalist advice for clients (when required)
· Supervise minimum of two sessions per week
· Monitor the case records / telephone calls of designated staff and volunteers to meet quality standards and service level agreements
· Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice
· Keep technical knowledge up to date and provide technical support to advisers and / or caseworkers
· As a service/team manager you are a member of CAML’s Service Manager Delivery Team
Training and development
· Lead on CAML’s training programme supported by Admin & Communications Assistant
· Lead on the Induction of all new assessors and advisers into the ‘Certificate’ programme.
· Inform trainees and other staff of the activities, content and practical issues in the Citizens Advice ‘Certificate’ programme.
· Identify and meet individual training and development needs of new assessors and advisers.
· Select appropriate methods to meet identified training needs
· Assist trainees through self-learning modules and review progress on a regular basis.
· Research, design and deliver training programmes and sessions.
· Maintain individuals’ Learning and Assessment Records.
Volunteer Coordination
· With support of Admin & Communications Assistant lead on recruitment, induction and coordination of our fantastic volunteers
Administration
With support of Admin & Communications Assistant
· Book trainees on to training courses and other events
· Maintain and order Certificate Programme materials as necessary
· Attend appropriate internal and external meetings as agreed
· Maintain relevant internal administration systems
· Provide statistical information on training and provide regular reports to the Senior Management Team and CEO
Research and Campaigns
· Promote the importance of research and campaigns work
· Include a review for research and campaigns within case-checking
Other duties and responsibilities
· Uphold the aims and principles of the Citizens Advice service and its equal opportunities policies.
· Professionally represent and promote Citizens Advice Merton and Lambeth in your work
· Other duties as requested by your line manager (Head of Quality & Projects), SMT or Chief Executive
Person Specification
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Citizens Advice qualified and experienced across all advice areas essential.
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Ability to train and support volunteers and staff and maintain motivation.
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Ability to deliver training modules, combined with understanding of adult learning techniques / theories.
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Ability to contribute to planning and implementation of training programmes.
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Demonstrable ability to monitor and maintain service delivery against agreed targets.
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Well-organised and able to prioritise own work and the work of others, meet deadlines and manage workload in a busy environment.
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Ability to use IT systems and packages, and electronic resources in the provision of advice and the preparation of reports and submissions.
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Commitment to and work within the aims, principles and policies of the Citizens Advice service.
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Strong understanding of equality and diversity and its application to the provision of advice, and the supervision and development of staff.
This job description and personal specification does not form part of any contract.
Professional Development
The successful applicant will receive comprehensive induction to the charity and our work. We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Terms and Conditions
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Full time, Mon to Fri, (37.5 hours per week)
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Contract: Permanent
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Base location: Minimum of three days a week in CAML offices and/or outreach
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Salary: £31,500 - £33,000 dependent on experience
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Annual Leave: 25 days per year, charity day, plus public holidays
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Pension: The charity operates a pension scheme
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The charity offers an employee assistance programme
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to read the full job descprition and find out how to apply. The deadline for applications is 6pm, 25th March 2024. In person interviews will be held at our Mitcham office on Thursday 28th March. If you do not hear from us, we are afraid your application was unsuccessful.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
The Chief Executive Officer is the most senior employee of the organisation and is responsible for:
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Working with the Board to develop a strategy that reflects the mission, vision, and values of CAW and delivers the organisation’s services across Wokingham Borough and in partnership, where appropriate, with other organisations.
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Establish sustainable and diverse funding opportunities and ensure all human and financial resources are managed properly and effectively.
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Provide high quality leadership and develop a positive and inclusive organisational culture that promotes teamwork, creativity, and collaboration.
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Promote the interests of the charity at local and national levels and forge strong links and partnerships with funders and key stakeholders.
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Lead and oversee the day-to-day operations of the organisation, ensuring high quality services are delivered to clients and compliance with all relevant legislation, regulations, and best practice.
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Develop and improve the efficiency of the services within the organisation and across the area of Wokingham Borough.
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Ensure the financial stability and sustainability of the organisation through effective budgeting, resource management and financial controls.
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Deliver regular and accurate reports to the Board of Trustees to enable them to have clear oversight of the business performance, risks & issues.
Person Specification
Essential criteria:
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Understanding of the Voluntary and Community sector and, in particular, knowledge of the strategic and policy environment that the advice sector operates within.
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Understanding of, and a commitment to, the Aims and Principles of the Citizens Advice service, including the service’s equality and diversity policies.
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Demonstrable experience of leading a team that motivates and develops all staff and volunteers to their full potential, with experience of developing a positive culture.
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Demonstrable track record of financial management and budgetary control and the ability to prepare and manage a budget.
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Excellent interpersonal and communication skills, with an ability to develop strong and lasting relationships with a broad range of stakeholders including funding bodies and donors using open and honest communication skills.
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Track record of successful income generation through fundraising, commissioning, grants and marketing activities.
Desirable criteria:
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Experience of working with the Citizens Advice service or an organisation which offers advice services.
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Demonstrable understanding of the operations of local and national government, the administration of public and legal service services, and commissioning.
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Senior management experience or higher within the voluntary sector.
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Hold a full UK driving licence.
Key accountabilities and responsibilities
Planning and Development
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In conjunction with the governing body, develop, implement and monitor the strategic business and development plan as required by the Citizens Advice membership scheme.
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Maintain an awareness of the operating environment such as those legislative developments, social trends and local needs likely to affect demand for advice and opportunities for service development.
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Translate organisational objectives into team and individual work plans with clear and realistic targets.
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Participate in Citizens Advice initiatives as appropriate and contribute to the work of national and regional committees and working parties.
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Develop IT and other resource needs and strategies within Citizens Advice guidelines.
Supporting the Governing body
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Arrange and attend meetings of the organisation's governing body, including the annual general meeting and any special general meetings as required.
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Advise the governing body on financial, staffing and service delivery issues and on compliance with the Citizens Advice membership scheme and all other relevant legislation.
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Regularly report on progress against the strategic business plan and agreed objectives.
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Prepare and draft the organisation's annual report.
Service Delivery
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Work closely with the Head of Operations to maintain the provision of specialist advice services.
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Have an awareness of organisational and technological developments and ensure that the service operates in ways which make best possible use of the resources available.
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Ensure that each service location is adequately managed, staffed and resourced.
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Ensure that consistent practices are developed and maintained to ensure that service standard are met, and appropriate systems are in place for staff supervision, case recording, statistics, follow-up work and quality control.
Resource Acquisition and Maintenance
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Research and respond to advice needs, in particular the needs of identified disadvantaged groups and the different geographical areas.
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Develop the organisation's funding base by identifying potential funding opportunities and making funding applications consistent with the aims of the organisation and the operating environment.
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Negotiate and review all grants and service agreements ensuring that existing services are adequately funded, and appropriate grant applications are made.
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Maintain appropriate relations with funders, fulfilling all reporting requirements and ensuring compliance with contracts.
Financial Management
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Ensure that day-to-day financial control of the service is within budget.
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Ensure that all finances are properly administered and monitored and that appropriate financial regulations and controls are in place and in use at all times.
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Ensure proper allocation of resources across the organisation.
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Prepare and review detailed budgets for approval by the governing body in conjunction with the treasurer and / or appropriate sub-committee and auditors.
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Make regular reports on income, expenditure and any variations from budgets.
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Oversee the correct preparation of accounts and financial statements in conjunction with the treasurer and / or appropriate sub-committee and auditors.
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Ensure that all financial reporting obligations are met in relation to submissions for funding, grant aid, contracts and any other initiatives.
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Act as cheque signatory and authorise expenditure up to agreed limits.
Staff and Volunteer Management
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Create a safe & positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff can continue to learn, grow & perform.
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Ensure the effective performance management and development of all staff, through regular supervision sessions and the appraisal process.
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Regularly evaluate staff learning and development, and ensure that learning and development needs are identified and met in accordance with Citizens Advice standards.
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Set up and maintain regular communication channels with staff and volunteers.
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Establish and implement a recruitment, induction and staff development policy in conjunction with the management team and the Trustee Board.
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In accordance with Citizens Advice and organisational procedures, assist the governing body in implementing and monitoring employment policies and procedures.
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Act as Safeguarding Lead to ensure the service is safe, compliant and all relevant guidelines are followed.
Public Relations and Research and Campaigns
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Develop and oversee appropriate publicity through effective relations with the media, stakeholders, and partners, to promote and protect the aims, principles, policies, interests and reputation of the service both locally and nationally and ensure that the organisation has a high profile at all times.
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Ensure the development of research and campaigns and instigate systems and procedures in line with the research and campaigns requirements of the membership scheme.
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Develop effective relations with appropriate authorities, agencies, organisations and individuals at local and national levels, including councillors, MPs and local and national statutory and non-statutory organisations.
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Liaise with National Citizens Advice and contribute to its work at regional and national levels where appropriate.
Administration
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Establish, maintain and monitor effective administrative systems including the monitoring of the complaints procedures in accordance with Citizens Advice requirements.
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Ensure that the service is adequately accommodated and equipped in consideration of the needs of clients and staff and the effective operation of the service.
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Act as health and safety officer to ensure that health and safety policies and procedures for staff, premises and equipment are agreed and maintained and comply with statutory requirements.
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Use ICT as required for the role.
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Undertake such other duties as may lie within the scope of this post to ensure the effective delivery and development of the service.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Rainbow Migration, the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system, is recruiting a Legal Officer to advise and help improve the representation of LGBTQI+ people seeking asylum, and help change the asylum and immigration system to one that treats everyone with compassion, dignity and respect.
We are looking for a qualified solicitor or barrister with valid practising certificate, or already accredited to Level 3 OISC, with two years’ experience in providing advice and representation in asylum including working in legal aid.
You will be responsible for the day-to-day delivery of the legal advice service. Under the guidance of our Legal Service Manager, you will also build capacity amongst legal representatives by designing and delivering training, giving second tier advice and developing and coordinating a network of practitioners working in this area. You will use the knowledge you gain in this role to help deliver Rainbow Migration’s policy work, such as inputting into policy papers and meeting with partner organisations when required.
We will also consider applications from people who do not want to do the policy elements of the job, but to instead focus on first and second tier advice. Please mention in your covering letter if you are applying for this option.
This is a unique opportunity to build on your experience as a lawyer or caseworker to improve representation across the sector and create change in government policy and practice. You will be supported to develop as a specialist lawyer and in your policy skills.
Responsibilities will include:
· Deliver one-off advice to adult LGBTQI+ people seeking asylum and work with colleagues to refer them to quality legal aid and pro bono lawyers
· Provide casework assistance e.g. helping to prepare witness statements, making referrals to other specialist organisations and taking other urgent steps (whilst not representing service users or maintaining a caseload)
· Provide occasional advice (within competence) on other issues affecting asylum and partnership service users such as asylum support, legal aid, trafficking, family reunion or community care
· Deliver second tier advice to the legal representatives of LGBTQI+ people seeking asylum and other charities and professionals
· Work with the Legal Manager to design and deliver training to lawyers, NGOs and other professionals
· Write blogs and articles on asylum and immigration policy and legislation as they apply to LGBTQI+ people
· Contribute to policy and briefing papers
The Legal Officer will not be providing direct legal representation of service users. However, the role includes substantive advice and casework within the scope of legal support and referrals for our service users, as well as merits testing and second tier advice.
Rainbow Migration’s vision is that LGBTQI+ people can settle in the UK and lead fulfilling lives. Our values are:
· Safety: We believe everyone should be safe from persecution and safe to be themselves. We strive to create a safe workplace culture, and we place importance on the wellbeing of everyone involved with Rainbow Migration.
· Integrity: We are thorough and honest in everything we do, and we take responsibility for our actions. We want to be accountable to our communities and those who support us.
· Belonging: We welcome and include all LGBTQI+ people, and we celebrate and value their range of experience in terms of gender, religion, race, age, disability status and class. We try to remove obstacles to participation, champion equality and promote a sense of family or home through our services.
· Respect: We believe that every person is equal and deserves the same level of courtesy, care, and attention. We respect the rights, wishes and feelings of our service users, and campaign for their rights to be respected as they go through the asylum and immigration system.
At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, or disability status. We consider all qualified applicants, consistent with any legal requirements.
We welcome applications from candidates with lived experience of going through the UK asylum or immigration system or who have been subject to immigration control. We offer a guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 if they meet the necessary criteria in the person specification.
Owing to the nature of the work, the successful applicant will be required at the point of conditional job offer to disclose all spent and unspent criminal records and subsequently to undergo an enhanced DBS check. See our website for more information.
Contract Type: Permanent.
Hours: Full-time (35 hours per week). Working part-time or job-sharing will be considered. Occasional work in the evenings and at weekends may be required but with plenty of notice. Rainbow Migration encourages staff to maintain a good work life balance and has a TOIL system in place.
Salary: Starting at £40,175 with effect from 1 April 2024, with potential annual step increases up to £44,868 (pro-rata for part-time employees), plus statutory employer’s pension contribution. In addition to an annual step increase, the trustees consider giving a separate inflationary increase every April.
Location: Rainbow Migration’s offices are based in Borough, central London. This role will have an office-based contract but the postholder can choose to work from home for part of the week in agreement with their line manager and Executive Director. You must be available to work from our offices in London when necessary. The successful candidate would also be welcome to work from the office full-time if that is their preference. There might also be occasional travel outside London with plenty of notice. At the time of posting this advert, none of our staff are going into the office every day. Please contact us if you have any questions.
Annual Leave: 25 days per year rising after 24 months by 1 day after each year of service to maximum of 28 days per year (pro rata if working part-time).
Wellbeing: We offer up to two days of wellbeing leave to be taken at short notice in each calendar year. One-to-one clinical supervision is also available for this role.
How to apply
Closing date: Applications will be reviewed on a rolling basis, but the first consideration of received applications will take place on 18 March 2024.
Interview date: Interviews will be scheduled on an ongoing basis in response to applications received.
Please read the job description and person specification. If you have any questions about the role or would like to find out more before applying, then you can contact the line manager via the email you will find in the job description or on our website.
Please send:
1. Your CV
2. A written statement (max 1,000 words). Instead of a written statement you may submit your statement by video or audio recording (max 8 minutes)
3. Optional: a completed monitoring form
to the email address in the job description or on our website.
In your statement, please:
1. Give examples of how you meet the person specification. In addition to what is on your CV, we want to hear about any relevant skills and experience that demonstrate how you meet the necessary criteria for the role, and if you meet any of the advantageous criteria. Skills and experience could be from training, volunteering, interests or life experience
2. Confirm if you wish to be considered under the guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 (physical or mental impairment that has a ‘substantial’ and ‘long-term’ effect on your ability to do normal daily activities)
3. State how many hours a week you wish to work and if you have a preferred pattern, or if you are applying as part of a job-share
4. If you do not want to do the policy elements of the job and instead focus on first and second tier advice, please mention this.
By submitting an application, you:
1. Confirm that you have the right to work in the UK and will produce the necessary documentation if you are offered this post.
2. Declare that to the best of your knowledge and belief, the information provided with your application is true and correct and that you understand that any false information or statement given will justify the dismissal from Rainbow Migration if appointed.
3. Accept that, if successful, you will be required to disclose all spent and unspent criminal records at the point of conditional job and subsequently to undergo an enhanced DBS (Disclosure and Barring Service) check.
We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources at the website address you will find in the job description and which may help in preparing your job application.
We have three goals:
- An asylum and immigration system that treats LGBTQI+ people fairly and with dignity
- LGBTQI+ p...
The client requests no contact from agencies or media sales.