Service Manager Jobs in Lambeth, Greater London
Job title: Service Manager - Night Shelters
Location: On site at our office – Argon House, Argon Mews, London, SW6 1BJ
Contract type: Permanent
Reporting to: Head of Operations & Service Development
Hours of work: 35 hours per week (5 days per week)
About you
As the Service Manager for our night shelter service, you’ll be at the heart of Glass Door’s mission, delivering the largest network of night shelters in the UK. This pivotal role offers you the chance to make a real difference by managing a dedicated team across multiple sites, ensuring high-quality, consistent service that supports our guests to build a route out of homelessness. We’re looking for a dynamic, proactive leader with a passion for problem-solving and a compassionate service delivery.
What you will do as part of our team
The Service Manager is responsible for the following:
Service delivery
· Lead all aspects of the planning, preparation, and delivery of the night shelter service.
· Oversee the day-to-day operations of the service, directly engaging with staff and guests to ensure high-quality service delivery.
· Ensure operational policies are consistently followed, providing guests with a reliable and uniform service experience.
· Manage the rota across three night shelters to maintain adequate staffing at all times.
· Manage a fleet of three vehicles used for the night shelters, ensuring their availability and maintenance.
· Ensure all staff are fully aware of service provisions, requirements, and expectations.
· Lead the continuous improvement of the shelter service to better meet guest needs.
· Ensure due diligence is performed, and that reporting and records are accurately maintained.
· Collaborate with the Head of Operations & Service Development to keep expenditures and income within agreed budget limits.
· Liaise with casework colleagues to ensure seamless collaboration between night shelter and casework staff.
· Ensure the night shelters are aligned with other statutory and charity services to best meet the needs of our guests.
· Conduct and maintain annual general and fire risk assessments for each shelter venue; actively maintain the service-level risk register and contribute to organisational risk register.
· Promptly raise concerns and safeguarding issues in accordance with relevant policies and procedures.
· Ensure policies and procedures are up-to-date with annual reviews, and provide staff with training and guidance on compliance and best practices.
Management
· Manage and supervise a seasonal staff team of approximately 40 individuals.
· Oversee the full employee lifecycle management, including: recruitment, onboarding, training and performance management.
· Lead the recruitment and training of seasonal shelter staff.
· Provide high-quality support and line management to night shelter staff, delivering clear guidance, support, and effective leadership.
· Ensure excellent performance management, support, and supervision of Night Shelter Managers and staff, including monitoring annual leave and addressing performance issues in line with Glass Door’s policies.
· Empower seasonal managers to deliver high-quality, safe support and effective guest management in accordance with Glass Door policies and procedures.
· Regularly monitor the quality of support and service by conducting site visits to the night shelters.
· Organise and deliver a comprehensive training programme for shelter staff.
· Facilitate regular supervision and team meetings to promote effective teamwork and communication.
· Ensure the In-form system is utilised efficiently by shelter staff, with timely updates to reports, and prompt, accurate record-keeping.
· Provide timely support, advice, and guidance to staff as needed.
Service Development and Planning
· Play a lead role in the annual planning of the night shelter service and contribute to the annual services business plan.
· Drive the achievement of organisational targets and objectives as outlined in Glass Door’s business plan.
Additional
· Cultivate positive relationships with guests, staff, professionals, partners, suppliers, and the local community.
· Provide up to date, shelter specific information as appropriate, for cross organisation usage
· To undertake any other duties that can be reasonably required to meet the operational needs of Glass Door.
· Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy.
Person Specification
Essential:
· Proven experience working with and understanding the needs of people experiencing homelessness or similar disadvantaged groups.
· Experience in leading a service and managing frontline teams.
· Demonstrated problem-solving abilities through proactive learning.
· Understanding and appreciation of trauma-informed care.
· Valid driving license for manual transmission with the willingness to drive the Glass Door vehicles.
· Ability to work independently, with strong decision-making skills and initiative.
· Highly organised with excellent time-management abilities.
· Exceptional communication skills, adaptable to various styles and approaches.
· Strong IT proficiency, including advanced Microsoft Office skills.
· Willingness to work occasional evenings and weekends, with the flexibility to cover shifts in emergencies. Time off in lieu provided.
· Proactive approach in resolving challenging situations and achieving desired outcomes.
· Empathetic and professional in handling challenging circumstances.
· Ability to implement and adhere to health and safety, HR, and operational policies.
· Strong commitment to equal opportunities and diversity.
Desirable:
· Advanced IT proficiency, particularly in AI tools and technologies, with a proven ability to quickly learn and adapt to new software or web applications.
· Relevant training or certifications (e.g., project management, trauma-informed care, IOSH Managing Safely).
· A lived experience of homelessness.
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Working closely with the CEO, the Audit, Finance and Risk (AFR) Committee and the Board, the Finance & Corporate Services Manager is responsible for the financial management of the charity on a strategic and operational level, and supports our corporate, HR and ICT functions. As a member of the Senior Management Team, this position provides leadership and support to the wider team, and line management of the Finance & Corporate Services Officer. Other duties include monthly payroll, monthly management accounts and reports, annual budget and audit, and supporting our team with HR, ICT and office requirements.
You will be an experienced senior manager with at least 4-5 years of experience in finance within the charity sector and providing back-office support. An accountancy qualification is essential, as is knowledge of SORP.
You will be highly organised, able to work as part of our small team as well as on your own initiative, have a methodical and collaborative approach, and a flexible, ‘can-do’ attitude. You will be passionate about our campaigning work to improve the lives of older Londoners, and committed to upholding our mission, vision and values.
We are an equal opportunities employer and while we are open to applications from all backgrounds, we particularly welcome applications from older Londoners.
Age UK London (AUKL) is a leading campaigning charity in London, seeking to improve the lives of older Londoners. Our award-winning campaigns cover a wide range of subjects, including transport, digital exclusion, cost of living and poverty, and social isolation.
The client requests no contact from agencies or media sales.
About Us
akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. 24% of young people facing homelessness in the UK identify as LGBT (National Scoping of LGBT Youth Homelessness, akt, 2015) and 78% of LGBTQ+ young people cited an absence of family support (The LGBTQ+ Youth Homelessness Report, akt, 2021). The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a Digital Service to offer support to young people outside of our four office regions. akt works with over 800 vulnerable young people a year providing both face to face and online assistance.
The Team
This role sits within akt as part of the Digital team and is supervised by the Senior Services Manager.
Job Summary
Please note there is one job available that can be based at any of our office locations in London, Manchester, Newcastle or Bristol.
- Support, develop and supervise staff, students and volunteers building a strong and dynamic team culture, and ensure the Team understands, recognises, and meets the needs and expectations of akt’s service users.
- To work as part of the Services Management team and wider akt Management team, attend relevant meetings and complete actionable tasks.
- Be accountable for the budget relating to Digital Services.
- Take responsibility for the management of specific projects relating to service delivery.
- Lead on the continued development of live chat ensuring akt takes advantage of technological advantages that are relevant.
- Alongside the Senior Services Manager ensure our digital offer meets all the current and potential needs of young people.
- Manage team to assess the needs of young LGBTQ+ people who are homeless, vulnerably housed, or in a hostile environment, and to carry out signposting and brief intervention.
- Manage and support team to support young people through casework including managing risk, case file reviews, and support around housing pathways and options.
- Maintain and deliver the performance management reports and quarterly data scrutiny for Digital Services and participate in Services Committees to offer feedback on local performance as required.
- Develop tools that monitor the impact of the digital work for those accessing the service.
- Offer support to volunteers around digital engagement including live chat.
- Alongside Marketing and Communications and other Services Managers, create and maintain digital resources and signposting to allow akt to engage with young people needs and signpost appropriately.
- Alongside Marketing and Communications maintain and develop the online resource hub so it continues to meet the needs of young people accessing online support.
More information about the job role can be found in the job information attached to this advert.
Application deadline: midnight (11.59pm) on Sunday 29th September 2024
Interviews: 10th or 11th October 2024
A fantastic charity providing services to unpaid carers are looking for a Service Manager, based in Surrey.
Location: Leatherhead in Surrey, with some working from home and within the community across Surrey
Salary: Circa £28,000
As Service Manager, you will take the lead in the management of the charity’s care workers.
Key responsibilities include:
- Providing professional leadership and guidance to CSWs / CSAs through supervisions and observations, and staff meetings.
- Ensuring maximised usage of resource hours by concise completion of rostering for sector.
- Take the lead in the recruitment and interviewing of CSWs/CSAs for allocated sector.
- Being the first port of call for any safeguarding concerns in designated sector and ensure that fact finding process is followed correctly and reports are clear and concise.
- Completing 70% reviews of service provision and ascertain whether a referral to Surrey County Council is required.
- Submitting clear reports with regards to sector performance to Senior Service Manager each week.
- Ensuring all administrative responsibilities of the Service Manager role are carried out promptly and concisely.
The successful candidate will have a Care Certificate and knowledge of CQC regulations and Health Care Act and an ideally an NVQ Level 3 in Health and Social Care. Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions is key, as is a good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software. Crucially you must have the ability to demonstrate dignity and respect for adults and children with care and support needs, and have a thorough understanding of the needs of unpaid carers.
CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!
Please note, only successful candidates will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Stoll is the lead provider of housing and support services in the Veterans sector. Founded in 1916, Stoll has provided a sanctuary to help Veterans rebuild their lives for over 100 years. We are currenty undertaking a major transformation programme across all of our operations, including, but not limited to, resource identification across our services, reviewing software use, realigning workflows across our infrastructure, whilst upgrading systems and improving processes. The newly formed Finance & Business Services team is seeking to fill the Business Services Manager position as part of this growth.
The role will be hybrid and flexible by agreement in keeping with the charity’s workflow patterns. Please note that the hours for this role will be Monday-Friday, 35hrs per week.
About the role:
- Experience of leading, then developing the skill sets of operational teams across multiple departments.
- Strong negotiation skills to get the best deals from contract.
- Experience of analysing management information and making recommendations to inform decision making is essential.
- Experience of working on own initiative within policy, procedural and legislative requirements.
- Experience of having worked in a charity or social housing is essential
- Evidence strong IT skills, systems implementation and process review.
- Excellent knowledge of operational policies and procedures.
Qualifications:
- Essential - qualified by experience, demonstrable by previous roles closely aligned to the above job description.
- Degree educated, with a further qualification from the Charted Management Institute or the Institute of Leadership and management (desirable).
- Educated to a minimum of A-levels (or equivalent) in English, Maths and/or Business (essential).
- Demonstrable commitment to and evidence of continuous professional development and learning.
- Self-starter with a flexible mindset, able to deal with deliverables and objectives changing at
- relatively short notice.
- Logical and proactive approach to issue resolution, able to break down a problem into its parts,
- assess the available options and identify a recommended solution.
- Strong business acumen and detailed knowledge of the supported housing area.
- Strong leadership and management skills and the ability to assign tasks to the correct team or team member.
- Strong interpersonal skills plus good communication skills, both written and verbal.
- Good organisational skills including being able to prioritise a diverse workload to ensure targets are achieved and the ability to work to monthly deadlines.
- Good team working skills.
As a small organisation we look forward to recruiting a strong team player who is enthusiastic about developing a new role.
If you would like more information regarding the role, please view the JD attached.
This position may be subject to DBS checks
The client requests no contact from agencies or media sales.
Fixed term role covering parental leave from 25 November 2024 until 31 December 2025
Full or part-time
Hybrid - Holloway Road, London and home based
Do you have substantial experience of working with men to support them to address their abusive behaviour and/or with women experiencing domestic abuse and expertise in assessment? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to reduce the harm domestic abuse causes to women, children and families?
DVIP, a division of Richmond Fellowship, seeks an interim Service Manager for the family court’s team on a fixed term (parental leave) contract. DVIP has pioneered group work with men who use violence in their relationships for 30 years, and we are a RESPECT accredited provider.
The family court’s team comprises of a small in-house team and freelance expert witnesses who undertake assessments of parents in care proceedings. We have an excellent reputation for delivering high quality, robust reports to local authorities to inform safeguarding plans for children subject to the public law outline (PLO).
As Service Manager you’ll provide high quality supervision and proofing to our expert witnesses on their reports. You have experience of giving evidence in care proceedings and supporting others to do so. You will be expected to complete 2-6 expert reports per year, which can include being called to give evidence.
You will manage a budget and be responsible for ensuring payment of our invoices with the support of our administrator. You will also supervise our administrator and in house expert risk assessor and have access to monthly clinical supervision to explore the impact of what is challenging and emotive work.
To join us you must be educated to degree/post graduate level in Social Work, Criminology, and or Psychology. Membership of a professional body like HCPC and or Social Work England is desirable. You will need a minimum of 7 years’ experience working with survivors and perpetrators in treatment settings, a sound knowledge of relevant legislation, policy and research pertaining to safeguarding children with a lived experience of domestic abuse. To be eligible you must meet Practice Direction 25b.
Service is based in Holloway Road London, but there is flexibility to work from home provided service requirements are met. This post can be done either full time, 37.5 hours a week, or part-time.
To apply please visit our website. It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.
Closing date: 23rd September 2024, however we reserve the right to close this vacancy earlier than the advertised date if sufficient applications are received prior.
We are committed to increasing our diversity and we would welcome applications from those with lived experience.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Starlight is the national charity transforming children’s health through play. We work
to ensure that every child can benefit from the incredible power of play, supporting
their mental and physical health during treatment and recovery from illness.
Play is not just a ‘nice to have’, without play, children can experience short, and
long-term problems. In fact, it’s so important, that being able to engage in play is
one of the human rights listed in the UN’s Convention on the Rights of the Child.
Without play, problems faced can range from anxiety around having blood tests
which could mean appointments being abandoned and rescheduled, to developing
PTSD and a fear around visiting hospitals and healthcare settings. It’s not
uncommon for health play specialists to have to meet children in the car park as
they are too scared to even set foot inside the hospital.
Each year, there are nearly 1.8 million child hospital admissions in the UK and
nearly three-quarters (71%) of NHS trusts and health boards do not have any
budget for play.
This is simply not good enough; we think that play in healthcare is non-negotiable.
Driven by our research and insights into what works best for them, we provide direct
services and resources for children and their families; and to the health
professionals working with them. We also advocate for more and better health play
services in public policy; and promote the full recognition of health play practitioners
as an integral component of the children’s health workforce.
Our Health Play Services Delivery team provide physical and digital materials and
resources which support the delivery of health play to practitioners and families.
These are informed by insight, evidence and evaluation from our Insight and Impact
Team.
Central to these materials and resources is our range of Boxes which contain toys
and activities specifically selected to help children relax, distract, and engage to
ensure their treatment can be carried out as quickly and effectively as possible with
minimal stress.
The current Health Play Services Delivery Manager is about to be seconded to a
new Commercial Development role, initially for 6-months, as we shape the
development of a new source of income for Starlight through paid for services.
There may be the possibility of an extension to this contract depending upon the
outcome of the secondment.
The Health Play Services Delivery Manager, reporting to our Head of Play leads the
end-to-end process of our services. You’ll need experience in the operational
management of service delivery and experience of working with the NHS and in
children’s services would be an advantage. You’ll work across all areas from
procurement through stock control to the logistics of delivery and you’ll build
relationships internally and externally to ensure efficient, effective, high quality
service delivery and excellent customer relationship management. Reporting
directly to the Head of Play, you’ll manage the Service Delivery Co-ordinator and
the Service Data Officer within the Hospital Services Team.
The client requests no contact from agencies or media sales.
Salary: £30,000 – £34,000 per annum (depending on experience)
Hours: Full time – 35 hours per week
Days and times: Monday – Friday, 09:00am – 17:00pm
Contract: Permanant
Responsible to: Head of Services
Employed by: Age UK Hillingdon, Harrow & Brent
Location: Townfield Community Centre, Townfield Road, Hayes, UB3 2EL - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction. Please note this role will require regular attendance within the Hillingdon, Harrow and Brent area for meetings and events
Closing date for receipt of applications: 12 noon on Monday 30th September 2024
Interviews: 3rd or 4th October 2024
Our Mission at Age UK Hillingdon, Harrow and Brent is to make later life better in Hillingdon, Harrow and Brent. Our values underpin everything we do and our desire is to highlight what is positive about age. We are passionate about making Hillingdon, Harrow and Brent great places to grow old in.
We are looking to recruit an experienced person-centred leader who is passionate about delivering services that make a difference to older people’s lives. We are looking to develop and broaden our prevention of loneliness, wellbeing and later life planning services and you will be key to this. You will have responsibility of maintaining a high level of service delivery with impressive outcomes. You will lead a team of staff with oversight of each service area, will be highly organised and able to make decisions and use your initiative. The role will also involve monitoring service processes, systems, and workforce capacity to enable us to identify areas for change and improvement.
The purpose of the role is to manage and deliver the day-to-day operations. Operating across three London boroughs. We want to reach more people, to help them to connect with others and build new opportunities, to be even more personalised in our approach, achieving better outcomes whilst also improving quality and user experience.
Areas of delivery currently provided by the service include: Good Neighbours service; Clubs, groups and activities; Dementia /CST activities, Digital Inclusion.
The opportunities to make a difference are huge. If you think so too and think you have what it takes to be successful as Community & Social Wellbeing Services Manager, we are keen to hear from you.
We offer a range of benefits including 26 days annual holiday plus bank holidays, a competitive pension with employer contribution of 5%, a health plan and 5 days per year commitment to learning and development.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
Do you have good people skills, are you organised, methodical and can work with IT equipment and manage databases?
We are looking for a Corporate Services Support Officer who will support our HR & IT functions. You will be responsible for the end-to-end process of employee recruitment, updating our policies and procedures, managing the IT requirements and maintaining the HR & IT databases. We need someone who has got experience of working in a support function and would like to be involved in moving our support model forward.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is 1st October 2024, with interviews taking place w/c 14th October 2024. We reserve the right to close the advert early.
Please be advised that if you do not hear from us by 14th October 2024, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
The client requests no contact from agencies or media sales.
ROTA are seeking an experienced Service Development Manager, to join its team. Help us end systemic racism in Britain!
This role spearheads the development and execution of a strategic plan to dismantle systemic racism within the housing systems, ultimately leading to greater housing equity for Black and Global Majority (BGM) communities.
The position will encompass a multifaceted approach, focusing on Policy & Advocacy, Community Collaboration & Empowerment, and Service Delivery Innovation.
The aim of ROTA’s housing project, funded by the Oak Foundation, is to examine the racial inequities that continue to plague the housing sector. Using a community-based peer research approach, we will put the lived experiences of Black and Global Majority communities who have been affected by insecure housing at the heart of this research, amplifying their voices through dedicated campaigning and advocacy.
We ultimately hope that the findings from this research can be used to formulate meaningful policy and influence practice to help end discriminatory practices in the housing sector.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a difference in the lives of vulnerable people who are overlooked and isolated? Join Myelopathy(dot)org as a Helpline Service Manager and lead the launch of our groundbreaking pilot helpline service!
With initial funding from The National Lottery for one year,you'll play a pivotal role in planning, delivering, and evaluating the charity’s ambitious new pilot helpline service - the first of its kind across the UK.This is a unique opportunity for an ambitious and diligent person to be at the forefront of a life-changing initiative. Working alongside a dedicated team to drive forward our mission and make a real impact in the Degenerative Cervical Myelopathy (DCM) community, you will be involved with a great charity team in a position where they will be able to help establish a new service that will greatly help many people across England.
Our mission is to be the catalyst that positively transforms patient outcomes in Degenerative Cervical Myelopathy (DCM) through patient support, patient and professional education, global awareness, and worldwide research. As our Helpline Service Manager, you will lead play a crucial role in leading this mission forward.
We are looking for a Helpline Service Manager to play a crucial role in managing and overseeing the project plan that will enable us to set up and establish the helpline, and to have the foundations in place to enable the day to day running of this helpline.
What you will do:
-
Manage the planning, delivery, and evaluation of a new pilot helpline in line with strategic and operational objectives.
-
Work to develop and maintain effective working relationships with internal and external stakeholders.
-
Recruit, train, and manage a team of volunteers.
-
Work within a quality assurance framework.
-
Play an active part in taking forward the helpline project strategy, vision, and values What you will bring:
- Significant experience in leading and developing large-scale, high-quality services, including ideally experience in helpline service management.
- Proven success in coordinating projects, managing every stage from initial development to final evaluation.
- Strong communication skills, both written and verbal, with a talent for engaging and connecting with varied audiences.
- Advanced IT proficiency, particularly with Microsoft Office, combined with excellent organizational, people management, and customer service skills, ensuring effective task prioritization and timely completion.
This is an incredibly exciting time at Myelopathy(dot)org and we would love for you to join us! As a small charity, you will have direct impact in your role, and will seee the life-enabling difference you are making first-hand. You will work closely in an incredibly supportive work environment and will have flexibility with a remote role. We will work to adapt wherever possible to accomodate the right candidate.
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the job description and person specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
The Engagement & Outreach Service Manager will lead the development and implementation of this service, combining previous work from CIT and Wellbeing teams, as well as managing a team of Outreach Workers and Complex Needs Case Workers. The Service Manager will deliver effective service within the Passage Resource Centre and across the outreach footprint and will develop and implement an EASL service within the Engagement & Outreach Service, liaising closely with the EASL team to tailor the service to meet clients needs.
Main duties
- The lead on the development, implementation, and day to day running of the service, treating every client with dignity and respect.
- To take a key role in the smooth running of the Passage Resource Centre, carrying out Duty Manager responsibilities in collaboration with other Community Services Managers.
- To provide inspirational leadership and day to day management/supervision of the team, which includes the CIT Coordinator, CIT Outreach Workers, and specialist Complex Needs Case Workers.
- To develop and foster positive working relationships with diverse partner organisations, with a specific focus on outreach, health and treatment related partners.
- To be the lead expert for the organisation around the themes of health and wellbeing, dual diagnosis, mental health and substance use, translating this to providing expertise.
Desired experience
- Leading a team or teams delivering effective services to groups of vulnerable clients, in either a supported housing, support, care or other relevant environment and monitoring the performance of those services.
- Experience of writing and implementing operational plans and contributing to longer term planning.
- Organising a demanding and varied workload, planning work and projects and successfully completing these to set deadlines.
- Effective experience of building constructive working relationships with a variety of internal and external contacts to produce positive outcomes, with a specific focus on health-related impact or services.
Desired knowledge
- Knowledge and understanding of the support needs of people experiencing homelessness and multiply disadvantaged people and the ability to translate knowledge into good practice.
- In depth understanding of statutory mental health services, treatment services, primary and acute care settings that are relevant to the groups of people we work with.
- Knowledge of good practice in relation to harm reduction, safety planning and risk management.
- Knowledge of effective leadership and management techniques and how these are applied.
Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
The client requests no contact from agencies or media sales.
Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, our client provide accommodation-based services to those in need of care and support, and to those who cannot afford to buy or rent homes at market rates. They fulfil this mission by constructing hundreds of essential new homes and offering care and supported housing services to a diverse range of people. They are now seeking a dedicated Service Manager for their well-respected homeless night shelter in St Albans.
Our client’s homeless shelter provides emergency accommodation for up to 12 single homeless people in St Albans each night.; their dedicated staff team offer a trauma-informed, safe environment which is person-centred and supports beneficiaries to access the help they need. As Service Manager, you’ll support your team and be responsible for overseeing support, advice and assistance to beneficiaries who are/have been living on the streets so that they are able to access and maintain a safe and secure home of their own.
To apply for this role, you must have previous experience of working in frontline services for people experiencing homelessness, or those with complex needs. You will also have demonstrable line management experience, and a knowledge of relevant legislation in relation to homelessness, housing and the equalities act.
If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client, on an on-going basis.
At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fast-expanding IAPT compliant Service requires a service administrator to support a team of volunteer counsellors. Mind in Enfield and Barnet is a local, independent mental health charity, working in partnership with other statutory and voluntary organizations to provide a range of services to the local community. The service administrator will work alongside volunteer counsellors, service managers and other clinical staff. This is an integral service of the organization delivering counselling to around 650 people per year. We are looking for a highly motivated and enthusiastic individual with work experience in a counselling service.
Seeking a proactive and experienced Administrator to ensure the smooth day-to-day running of a busy and growing IAPT counselling service through excellent administration skills. You will work closely with and support the Therapy Service Co-ordinator and Therapy Service Administrators to ensure effective administration and organisation of the service.
Experience
- Experience of working in mental health service provision and voluntary sector
- Experience of working in a client-facing administrative and reception role
- Experience in appropriate handling and storage of confidential and sensitive information
- Excellent secretarial skills
Skills
- Awareness of the needs of people with mental health issues in the community
- Commitment to valuing diversity
- Excellent verbal and written communication skil
- Excellent multi-tasking and time-management skills
- Excellent organisational skills
- Ability to set up and use databases and reports as required
- Ability to meet deadlines and sometimes work under pressure to tight deadlines
- Good listening skills and an ability to work with challenging clients
- Ability to work flexibly as part of a small team as well as on own initiative
- Ability to deal with a range of staff issues with confidence and be a pillar of support for the service
Knowledge
- Excellent IT skills and knowledge of Microsoft Office Suite (including OneDrive) and database systems
- Good knowledge of office administration
- Previous experience of diary management and scheduling
Education & Qualifications
- 5 GCSEs or equivalent
- NVQ in Administration or equivalent
This position is part time, (22 hours per week) and is based in our Enfield Office in Fore Street, N9. The office hours are:
Mondays 3-8pm, Tuesdays 3-8pm, Wednesdays 12-6pm, Thursday 10-4pm
Please see attached Job Description for a full list of duties and details on the role.
Deadline for Applications - Monday 30th September 2024.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Team: Operations Location: Remote working, initial training in London Duration: Mid Oct 2024 to early April 2025 Reporting to: Head of Operations and Service Development Hours of work: 4 hours per day between 10.00am and 2.00pm (with some flexibility); Saturdays and Sundays Salary: £15.75 per hour
About you
We're seeking an exceptional individual with the ability to work independently, with a practical, caring approach to join us in providing vital support for our guests.
As a Guest Services Assistant, your primary responsibility is managing referrals to our night shelters during weekends. You'll directly communicate with guests over the phone and SMS inviting new guests to our night shelters. night. Your goal is to ensure our shelters are full and as many guests as possible can access our services during the winter.
We embrace diversity and welcome individuals with diverse backgrounds, including those with lived experiences of homelessness. While experience in the homelessness sector is desirable, a compassionate and flexible approach, coupled with an understanding of the needs of people experiencing homelessness, is essential
What you will do as part of our team:
Job spec
Service Coordination
- Work closely with the Operations team to maximize occupancy in our winter night shelters.
- Ensure our winter services are fully occupied each night, prioritizing guests on the waiting list according to Glass Door's policies.
- Summarise daily activity from our guest management system into an email report, highlighting any incidents or issues.
Data Management
- Provide insights for service delivery improvements based on your operational experience. Maintain accurate and secure records of data logs.
Guest Interaction
- Communicate sensitively and compassionately with guests, explaining key information about our services through phone, email, or text.
- Invite new guests to our services over the phone, directing them to arrive that evening. Manage guest inquiries, referring them to appropriate personnel within Glass Door.
General
- Perform job duties in alignment with Glass Door's Equal Opportunities Policy. Fulfil other duties relevant to the role as reasonably required.
Person Spec
Essential
- Ability to work remotely and independently.
- Strong communication skills, especially with vulnerable adults, through various channels. Proficiency in Microsoft Office and IT skills.
- Strong organizational and time-management skills.
Desirable
- Lived experience of homelessness.
- Fluency in additional languages such as Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian, or Tigrinya.
- Experience with Salesforce or similar CRM platforms. Familiarity with the principles of trauma-informed care.
- Understanding of the needs of people experiencing homelessness or similar marginalised groups.
The client requests no contact from agencies or media sales.