Supported housing jobs

North Paddington Foodbank (NPFB) is looking for a Triage Support Officer to join our innovative and vibrant team.

You will be the first point of contact for households in crisis situations, responsible for triaging referrals,
assessing eligibility, and ensuring residents are connected to the right support, through Crisis & Resilience
or alternative pathways.

A key part of the role is working closely with the Senior Caseworker, ensuring a strong pipeline from
triage into intensive casework. You will gather high-quality information, prepare referrals, and support
a seamless handover so that households can move quickly from crisis support into longer-term
income maximisation.

Cash First doesn’t mean cash only.

Through our Crisis and Resilience Service, you will support households using a range of flexible tools, including:

• Direct bank transfers
• PIN4Cash
• Supermarket vouchers
• Energy vouchers
• Baby Bank vouchers
• Essential furniture vouchers

Alongside this, you will identify opportunities for early-stage income maximisation, helping households increase their income, stabilise their situation, and build long-term financial resilience and independence.

Peer Mentor (Mental Health) – The Recovery House Service

£26,229 per annum

Alum Rock, Birmingham

Permanent

Full-Time

Hours: 37.5 hours per week

Are you ready to make a positive impact on mental health services in Birmingham?

Our client is seeking an enthusiastic and compassionate individual to join their organisation as a Peer Mentor. As a Peer Mentor you will need to have living experience of mental health difficulties and have gained a level of insight into your mental health experience and be ready to talk about them openly. It is important that applicants have reached a period of stability and can manage their mental health and wellbeing, in order for them to be ready for this role. They are looking for someone who is ready to use their experience to support and inspire service users in their recovery journey. Peer Mentors will support service users on their emotional journey, and form therapeutic alliances to share ways of coping, understanding and nurturing hope and inspirations.

You will need to have excellent communication skills, with a good understanding of the individual recovery journey and the issues facing people suffering with mental health difficulties. They need a Peer Mentor who is able to share the values of our organisation and is passionate about their vision of “Better Mental Health for All” in Birmingham.

You will be joining their newest service- the Recovery House- a new flagship standard of support and care for those in mental health crisis. Recovery House offers short stay accommodation for people in crisis, for a maximum of 7 nights. This is a 24/7 service and is ran in partnership with the Birmingham and Solihull Mental Health Trust, Peer mentors will be part of a multi-disciplinary team made up of both Birmingham Mind and NHS staff.

Joining our client means joining a diverse workforce, and an organisation that values living experience of mental distress. They are proud of their inclusive environment, and the support they provide to their staff as well as their service users.

All employees have access to affordable healthcare cover through PayCare, a defined contribution pension scheme and access to free counselling and support through our 24/7 Employee Assistance Programme. They also offer a comprehensive training programme, with an additional peer mentoring specialised induction.

For further information, please see the Peer Mentor Job Description for full details of attributes, values and experience required for the role.

You can watch some of their current peer mentors discuss their experiences of the role on our YouTube Channel. Interested applicants are also strongly encouraged to attend our pre-recruitment session to discuss the role further. This is taking place at their Central Wellbeing Hub on Wednesday 17th June.

If you are unable to attend one of these sessions and are offered an interview, a member of staff will reach out to you for a brief discussion beforehand.

Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.

Their people are key to the success of the organisation, and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

Applications close on the 21st June, and interviews will take place on the 1st of July 2026.

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.  They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.  The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

• Lead on rent accounts and be the point of contact for tenants for queries
• Maximise income recovery through intervention
• Follow landlord approved escalation processes and procedures
• Hit personal and team KPI’s and help with the take-up of Universal Credit

Requirements:

• Knowledge of income management and relevant housing legislation
• Understanding of welfare benefits and use of financial records and IT systems
• Strong customer service and working well in a team environment
• Ability to communicate effectively with both internal and external stakeholders

If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

Individual Giving & Supporter Experience Officer

Salary : £28,500 per annum to £310000 per annum depending on experience. 
Contract: Permanent
Hours: Full Time, 37 Hours Per Week (30 hours will be considered) 
Location: Hatfield / Hybrid 

About us

Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998.

We’re a passionate, professional and supportive team, working together to prevent and relieve youth homelessness and help young people build positive, independent futures.

About the Role

We’re looking for an Individual Giving Officer to join our fundraising team and play a key role in growing our supporter base and income.

This is a brilliant opportunity to shape how we connect with supporters—building meaningful relationships, delivering impactful campaigns and helping to generate vital income that supports young people across Hertfordshire.

The role is offered on a full-time basis (37 hours, with 30 hours considered) and includes hybrid working.

The Difference You’ll Make

In this role, you’ll help transform compassion into action—developing engaging ways for people to support our work and feel connected to the difference they make.

You’ll lead on individual giving, from attracting new supporters to nurturing long-term relationships, ensuring every donor feels valued and inspired.

Your work will directly contribute to raising vital funds (with a target of £100k), helping us continue delivering life-changing support to young people facing homelessness.

What You’ll Be Doing

You’ll have a varied and creative role, including:

• Leading the delivery of our Individual Giving income stream, including donor acquisition, retention and stewardship
• Building and managing strong relationships with supporters, ensuring excellent and personalised supporter care
• Developing and delivering engaging campaigns, appeals and communications across email, digital and direct channels
• Creating and improving supporter journeys to enhance engagement and long-term support
• Using CRM data (Donorfy/Beacon) to segment audiences, generate insights and inform activity
• Monitoring performance, reporting on income and identifying opportunities for growth
• Supporting the delivery of seasonal campaigns and fundraising appeals
• Collaborating with colleagues to ensure consistent messaging and impactful storytelling
• Working with digital colleagues to maximise online engagement
• Ensuring communications are compliant, accurate and aligned with our values (including GDPR and Gift Aid)

• Supporting wider fundraising activity and contributing ideas for continuous improvement

 What We’re Looking For

We’re keen to hear from people who are:

• Passionate about making a difference and motivated to support a meaningful cause
• Skilled at building relationships and engaging people from diverse backgrounds
• Creative and confident communicators, both written and verbal
• Comfortable using data and insight to inform decisions and improve outcomes
• Organised and able to manage multiple priorities and deadlines
• Positive, proactive and solutions-focused, with a “can do” attitude
• Committed to inclusive, respectful and ethical practice

You’ll also bring:

• Experience or understanding of fundraising, supporter engagement or communications
• Experience using a CRM system and digital tools (e.g. Mailchimp)
• Strong IT skills (Word, Excel, Outlook and reporting tools)

Knowledge of the voluntary sector, digital tools (e.g. Canva, Hootsuite) or youth homelessness is helpful but not essential—we welcome transferable skills and a willingness to learn.

What We Offer

We value our people and want you to feel supported and appreciated. We offer:

• A collaborative, knowledgeable and supportive team environment
• 25 days annual leave plus bank holidays (rising to 28 with service)
• An extra day off to celebrate your birthday 
• Holiday purchase scheme and hybrid working opportunities
• Mileage reimbursement for work-related travel
• Pension scheme and Group Life Insurance
• BHSF Health Cash Plan and Employee Assistance Programme
• Blue Light Card discounts
• Company sick pay (subject to eligibility)
• Ongoing training and development, including secondments
• Long service awards, refer-a-friend scheme and monthly staff rewards

How to Apply

To apply, please visit our website and submit:

• Your CV
• A covering letter or short video highlighting your skills and experience

Closing date: 19th June 2026

Interviews planned for 30th June and 1st July 2026

If you need any reasonable adjustments during the application or interview process, please let us know—we’re committed to supporting you.

Our Commitment to Inclusion

We are committed to creating a workplace where everyone feels respected, valued and able to be themselves. We actively welcome applications from people of all backgrounds, identities and experiences, and challenge discrimination in all its forms.

Our Promise to You

We will always handle your personal data with care, integrity and respect, and will never share your information without your knowledge and consent.

Progression Coach

You will be joining a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals are well-cared for.

Location: Manchester (GM Pathfinder)

Salary: £29,481 per annum

Closing Date: 05 July, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Ready to help young people move forward with confidence? We’re seeking a proactive Progression Coach to support 18–25‑year‑olds at risk of homelessness to secure housing, stabilize finances and engage in work, learning or training. You’ll manage your own caseload, deliver tailored one‑to‑one support in the community, and use Acceptance and Commitment Therapy principles to build resilience, motivation and independence.

You’ll be confident working autonomously and collaboratively—creating robust risk assessments and outcomes‑focused support plans, recording impact clearly, and partnering with local services, landlords and community organisations to get results. Safeguarding, professionalism and reflective practice will sit at the heart of your work.

This role is ideal for someone with experience supporting vulnerable young people in fast‑paced environments, who believes in strengths‑based practice and positive change. In return, you’ll get ACT training, flexible hybrid working, strong supervision and the chance to make a real, measurable difference every day.

Please note that this job opportunity is offered as a full-time (37.5 hour per week), permanent role.

KEY DELIVERABLES

• You will support all clients to achieve their desired outcomes relating to accommodation, improved financial stability, improved social networks and improved engagement in meaningful activities

• You will record your work accurately and in a timely manner on our client database

• You will ensure the safety and wellbeing of clients at all times including ensuring that Safeguarding and emergency alert procedures are followed and managed appropriately, as laid out in Depaul’s Policy and Procedures

• You will carry a large caseload of clients and ensure each client receives personcentred, tailored support

• You will ensure every client in your caseload has a high-quality risk assessment and a SMART outcomes-based support plan that are regularly reviewed

• You will deliver one-to-one support in the local community and will occasionally facilitate group work

• You will proactively collaborate and promote multiagency working by leading on partnerships with local agencies including statutory teams, private landlords, third sector organisations and others, to support the wellbeing of Depaul clients in accordance with data protection and information sharing protocols

• You will be flexible, reflective and creative in your engagement with clients and personalise your support to them

• You will involve clients in the decisions made about them and encourage participation in Depaul’s wider community programme of activities

• You will engage in regular supervisions, appraisals, caseload reviews and team meetings with your line manager and the wider team

• You will work within the principles of Acceptance and Commitment Therapy, and apply this to your daily work with young people and also within the team

• You will fully understand the requirements of the outcomes-based contract

• You will proactively engage with internal and external Evaluation teams to improve the service delivery

• You will work office hours but will need to maintain flexibility to meet the needs of your clients, which may mean working outside of these times

• You will undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager

WHAT WE ARE LOOKING FOR FROM YOU

When completing your application form please address all the points set out below.

• Experience of working in a busy environment supporting young people who have experienced homelessness, mental ill health, substance misuse or limited access to opportunities

• Experience of managing a large caseload independently

• Experience of lone working in the community

• Good literacy, numeracy and IT skills

• Experience of keeping records continuously up to date and accurate, logging information in a timely manner

• An understanding of and commitment to working in a strengths-based way

• Experience and understanding of Risk Assessments and Support Planning

• Experience and understanding of safeguarding requirements and procedures

• Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one suffers from discrimination

• Commitment to promoting an environment that has the highest regard for the Health and Safety of self and others

• Personal and professional integrity

• High level understanding of professional boundaries and ability to maintain boundaries

• Effective collaborative working and partnership building

• Ability to effectively reflect on own practices for ongoing learning and development

• Respect for the values and ethos of Depaul and its founding partners

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Do you want to get out there and work in a role where you will support an end to rough sleeping in Oxford? 

We are looking for someone to join the St Mungo’s Street Outreach service; our dynamic street outreach team in Oxford who provide a rapid response service to people who are sleeping rough across Oxford City. The dedicated team works proactively as part of Oxfordshire’s Homeless Alliance to support people who are sleeping rough on the street with key healthcare, benefits, and accommodation support and advice.

• Working as an Outreach Worker you will work with people to assess their needs and deliver a person centred support, as well as working in partnership with multi-disciplinary teams and agencies across the city to meet client’s individual needs.
• It’s not always an easy job, but the exciting opportunity to work with different people every day, helping individuals experiencing homelessness and the local community end the harms of rough sleeping is highly rewarding.
• You will work on a weekly shift rota Monday – Friday including early shifts starting from around 6am and additional shifts from 9am-5pm office hours. Some weekends, bank holidays and late shifts may also be required to ensure we are available to support people experiencing homelessness when they need us the most.

About you

We are always on the lookout for people who share our ambitions. You don’t need direct experience to succeed in this rewarding role; if you are ready to get out there and support our clients, we encourage you to apply!

• If you have good communication skills with the ability to network and build effective relationships with a variety of people, a good understanding of the complex issues faced by homeless people and the difficulties they experience in accessing services we encourage you to apply!
• If you think you have the resilience and patience to work with people who may have complex needs and challenging behaviour, we will provide you with the tools and training to support clients to end rough sleeping for good.  

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 22 June 2026

Interview and assessments on: 2-3 July 2026

We’re eager to learn about the real you! That’s why we kindly ask candidates to avoid relying on AI tools when completing their application forms. Your unique experiences, skills, and abilities are what make you stand out, and we value authentic, personal responses that accurately reflect your story and potential.

What we offer

• Excellent Development and Growth Opportunities
•  A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Our Purpose

Unlocking Potential is the charity that supports schools and communities to ensure no child or family struggles alone with their social, emotional and mental health needs. We provide flexible, over-time, multi-disciplinary therapeutic support that meets children and families where they are, and enables them to feel safe, understood and the best version of themselves.

Our Vision

Everyone feels supported, equipped and able to achieve their potential.

Our Mission

Our mission is to provide tailored therapeutic support to more children, while training the practitioners of the future to build holistic, resilient social systems that equip children and their families with the confidence, tools, and skills to thrive at school and within their communities.

Values

• Individual: Everything we do is about the individual and what is right for them – no two children, families or schools are the same.
• Innovative: We look for new solutions, evolving our thinking and approach – ensuring the use of bold, co-designed practice.
• Collaborative: We choose to work with others to find the best solutions – we are stronger together.

Our Family Support Programme

We launched our Family Support Programme in September 2025, initially as a three year pilot working with families across Wandsworth, with aims to be able to expand and continue the service beyond this. This service offers flexible, relationship-based support to families facing a range of challenges, helping them navigate systems, strengthen protective factors, and improve outcomes for children. Operating across extended hours, the service is accessible and responsive, with a strong focus on early intervention, collaboration, and building trust with families.

About the role

We are looking for a skilled and compassionate Family Support Worker to join our new Family Support Service, supporting families initially across our partner schools in Wandsworth (with the aim of expanding the service beyond this over time).

This is a unique opportunity to be part of an innovative early help service from the outset, working within a small, dynamic team to make a tangible difference to the lives of children and their families. As a Family Support Worker, you will deliver flexible, hands-on, and therapeutically minded support to families facing multiple and complex challenges.

You will build trusted relationships through home visits, school meetings, and practical support - empowering parents and carers to strengthen routines, manage behaviour, improve attendance, and access services. Your role will be guided by detailed needs assessments and focused on achieving meaningful outcomes with each family.

Working closely with schools, health and social care professionals, and other local partners, you will contribute to effective, joined-up support for families. Using a restorative approach, you will help build resilience and give families the tools they need to make informed decisions and sustain positive change.

This role is ideally suited to someone with experience working in early help, family support, or community-based roles. You will be confident working independently in family homes, committed to safeguarding, and motivated by making a real difference in children’s lives. You'll also benefit from high-quality supervision, therapeutic reflective practice, and a supportive team culture that values learning, collaboration and compassion.

Other Information:

• How to apply: In line with safer recruitment practices, to apply for this role please complete an application form by following the link on our online recruitment portal. As part of the application, you will be asked to upload your CV and a personal statement which should clearly demonstrate (giving relevant examples) how you meet the requirements of the person specification.
• Safeguarding: We are committed to safeguarding and promoting the welfare of children and young people and expect all those who work with us to share this commitment. It's a criminal offence for a person to apply to work with a group from which they have been barred from working. We follow safer recruitment practices in line with KCSIE including (but not limited to): online checks at interview stage, an Enhanced Disclosure and Barring Service check, satisfactory references, a medical check, proof of qualifications and right to work in the UK.
• Equality, Diversity, Inclusion and Belonging: Our children and families and staff come from a wide range of backgrounds, and we value the unique contribution that each individual can bring to UP. We have a diverse and inclusive team, and we strongly believe that this is vital to our work. We welcome applications from all sectors of the community, and we do not discriminate against any applicants on the basis of any protected characteristics. We ensure that candidates and employees are treated solely on the basis of their merits, abilities and potential.
• We want you to have everything you need to make an informed application, if something is unclear, you would like more information, or if you require any reasonable adjustments at any stage of the application process, then please get in touch.

Example Benefits:

• Enhanced sick leave
• Enhanced family leave 
• Income Protection Policy 
• Life Assurance Policy 
• Medical Cash Plan
• EAP service 

Role: Repairs and Compliance Manager
Location: Hybrid working with a minimum 2 days per week in Thame (Oxfordshire) or Leicester (Leicestershire)
Salary: £45,000.00 per annum
Hours: 37.5 per week
Contract: Permanent
Reports to: Head of Housing and Property
 
Delivering safe, compliant properties
As Repairs and Compliance Manager, you will help keep our homes, offices, and supported living environments safe, well maintained, and fully compliant. You will oversee responsive repairs, void works, planned maintenance, and landlord compliance across Affinity Trust’s property portfolio.

You will work with contractors, operational teams, landlords, and stakeholders to ensure repairs are completed efficiently, compliance standards are met, and services keep improving. This is a varied role where you can make a real impact.

What you will do

• Oversee repairs, voids, and planned maintenance across the property portfolio.
• Ensure landlord compliance and health and safety requirements are met and accurately recorded.
• Carry out site inspections and monitor contractor performance and quality.
• Manage contractor relationships and drive service improvements.
• Support the maintenance and management of Affinity Trust offices.
• Improve systems and processes to deliver efficient, value-for-money services.
• Provide property and compliance support to operational teams and third-party landlord arrangements.
• Support planned maintenance programmes and respond to tenant feedback in line with our values.

What we are looking for

• Experience in repairs, maintenance, or compliance services.
• Knowledge of landlord compliance and property health and safety requirements.
• Strong contractor and stakeholder management skills.
• Excellent organisation and problem-solving skills.
• Confidence managing competing priorities and working across teams.
• Strong IT skills and experience using property or compliance systems.

How You’ll Make an Impact
In this role, you’ll make a real impact by ensuring the people we support live in safe, compliant, and well-maintained environments that enable them to thrive.

Are you passionate about delivering excellent customer service? Can you demonstrate patience and empathy with people who may need us to go the extra mile? If so, then this could be the role for you.

This is a very exciting time to be joining Ability Housing Association as we deliver our Customer Strategy within our in-house Contact Centre. We are seeking an enthusiastic and courteous individual to join our team with a commitment to delivering an excellent service to our customers.

This is a busy and varied role in which you will act as a first point of contact for our customers and stakeholders, responding to housing and repair-related queries. Every day can create a new challenge.

You will be dealing with tenants, colleagues from across the organization, and staff from other close business partners, helping and escalating queries to the relevant department or Contractor as appropriate.

Experience in the social housing sector is desirable, although we will consider applications from other sectors, as full training will be provided. You should have excellent verbal and written communication skills and be proficient in the use of Microsoft Office as you will be handling queries through a range of channels. Previous experience using a CRM system would also be ideal.

If you feel you like you have what we are looking for and are keen to make a difference in the lives of those who need our support, please do get in touch with us.

Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services.

Head of Operations Role Profile Role: Accommodation Manager Term: Permanent Salary: 38 - 40k Responsible to: Chief Executive Officer Responsible for: Accommodation Team Leader/Housekeeper & Maintenance officer Pension: 6% employer contribution Health: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme Hours: 37.5 hours per week Annual Leave: 30 days (inclusive of birthday) plus 8 bank holidays
Pdap has been delivering services to victims of domestic abuse for 50 years through our emergency accommodation and community outreach services. We are a values-led organisation, and we believe that everyone has a right to live a life free from fear and abuse. We offer safe, effective and high-quality support to all those experiencing domestic abuse. Our flexible, inclusive and responsive services are shaped by our clients, with a focus on ensuring safety and supporting their path to recovery. The Accommodation Manager post will play a key role in the delivery of our mission and offers an exciting opportunity for the right candidate to be part of the continuing growth and development of our safe accommodation services.
Key aspects of the role
•
To ensure the effective management of Pdap safe accommodation services. We currently have 3 refuge sites across Kirklees and a combined bed space of 23, with plans for further expansion in 2027.
•
To provide regular line management and development opportunities to your team and ensure they are adequately supported on a day-to-day basis.
2
•
To be responsible for accommodation contract compliance and maintain effective relationships with our partners and commissioners in Kirklees.
•
Develop and maintain excellent links with our accommodation landlords ensuring they are kept up to date with any concerns, areas for development and opportunities for growth at each site.
•
To ensure our buildings and support services meet all legal regulations (e.g. Health & Safety/ HMO licencing conditions & Safeguarding).
•
Lead on the implementation and compliance of our Leading Lights accreditation within our accommodation team.
•
To work with the CEO to contribute to Pdap Strategic Planning, including opportunities for further development and expansion of our safe accommodation services.
•
To educate and inform the public and other professionals; raising awareness, increasing understanding of domestic abuse and improving the multi-agency response in Kirklees.
•
To ensure Pdap values are central to delivery of all services including that our homes are fit for purpose as welcoming places for our families to live.
• To ensure that the views of those with lived experience of domestic abuse are at the core of the work Pdap carries out and that they inform and shape the development of new services
Oversight of high quality service delivery
• To develop and implement policies and procedures relating to the accommodation service ensuring they are kept up to date and in line with current legislation.
• Embed accreditation requirements throughout service management and delivery.
• Monitor and evaluate the service, producing accurate data reports as and when required for commissioners, CEO and the Board of Trustees.
• Support the accommodation team in providing a safe, secure and welcoming environment for victims of domestic abuse.
• To ensure that our commitment to inclusion, equity and diversity is embedded across all aspects of employment and service delivery.
• To ensure our accommodation services are delivered and adequately resourced in line with the DA Act and the LA Statutory Duty requirements, identifying any gaps in delivery and working with the CEO and commissioners to address these.
• Take part in the out of hours (back up) on call management rota.
Supporting our Staff • To lead on the recruitment, induction and deployment of accommodation staff, volunteers and student placements ensuring effective cover across all sites.
• To provide regular supervision, support and development opportunities to the accommodation team leader, maintenance officer and housekeeper.
• Oversee training and development opportunities for accommodation staff, empowering them to develop their skills and knowledge whilst being managed with a fair and consistent approach.
• Act as Safeguarding Lead for Accommodation services.
• Promote and foster good working relationships between all Pdap staffing teams.
Working with our Partners
• To represent the values of Pdap in all our external partnership working.
• To represent Pdap at a strategic level including attendance at and chairing meetings, attending advisory groups and influencing how stakeholders respond to domestic abuse.
• To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals.
3
• To liaise with universities and external tutors in relation to student placements.
• Foster positive relationships with our commissioners, landlords and funders.
Finance & Administration
• To oversee and deliver agreed budgets relating to the accommodation service.
• To assist the Finance Director with setting annual budgets.
• To be responsible for the effective operation of accommodation services, ensuring that all resources, assets and monies are always properly accounted for. Promoting equity, diversity & inclusion
• Regularly review service level accessibility data and update the EDI action plan with actions to address these.
• Actively and appropriately challenge all forms of discrimination.
• Proactively promote equity, diversity and inclusion in all work with clients, ensuring fair access to services for all.
Other
•
Flexible working hours according to the needs of the project.
•
Evening and weekend work may sometimes be required.
•
Annual leave and time off in lieu to be taken at times to meet the requirements of the organisation, and with the prior agreement of the COO.
•
The role will predominantly be based across our accommodation sites or at our main office.
•
As our sites are across Kirklees, use of a car is desirable
•
Please note this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Person Specification
Skills & Experience Essential/Desirable
Experience of managing a HMO or similar supported housing service
Essential
Significant experience in a line management role
Essential
Ability to identify areas of development for staff and support them to improve their practice
Essential
Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc
Essential
Experience of working in the third sector
Desirable
Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands
Essential
Ability to analyse data to identify gaps, and actions and write high quality reports and action plans
Essential
4
Proven track record translating strategy into operational delivery
Essential
Be able to demonstrate excellent literacy and IT skills, including case management systems, Word, Outlook and Excel.
Essential
Experience & confidence delivering presentations/ training and talks to a wide range of audiences
Essential
Ability to build and maintain strong partnership relationships with landlords, contract managers and commissioners
Essential
Able to demonstrate strong professional boundaries and maintain confidentiality
Essential Knowledge Essential/Desirable
Sound understanding of domestic abuse and VAWG
Essential
Knowledge of charity governance and financial management
Desirable
Understanding of the full range of housing management responsibilities including preventing rent arrears, supporting safe and planned transitions to permanent housing, health and safety, and the housing, legal and welfare rights of those experiencing domestic violence
Essential
Understanding of commissioning requirements and contract compliance
Essential
Understanding of housing legislation in relation to the delivery of supported housing and HMOs
Essential
Excellent understanding of quality assurance including Leading Lights or equivalent accreditation
Desirable
Commitment to working in partnership and building strong relationships with stakeholders
Essential
Excellent understanding of and commitment to equity, diversity and inclusion
Essential

Pathway Manager

Apply today to step into a role where your leadership will drive real, measurable impact—empowering teams, shaping inclusive services, and making a lasting difference in people’s lives every day.

Location: Lambeth - Lambeth YP Assessment Time Out

Salary: £43,632 per annum

Closing date: 05 July, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Lead the delivery of a high-impact, person-centred service as a Pathway Manager, where your leadership will directly shape outcomes for individuals and communities. You’ll drive performance, quality, and continuous improvement across a multidisciplinary pathway, building strong partnerships and using insight and data to inform confident, effective decisions.

We’re looking for a proactive, values-driven leader who thrives in complex environments. You’ll bring strong operational oversight, team leadership, and stakeholder management skills, alongside a commitment to safeguarding, inclusion, and excellence. If you’re action-oriented, collaborative, and passionate about delivering meaningful change, this is your opportunity to make a real difference in an inclusive and supportive environment.

Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role.

Key Deliverables

• You will be committed to working in and maintaining an environment that supports the safeguarding of young people as the Safeguarding Lead for the service

• You will be adept in managing the service and its partnerships

• You will manage, monitor, evaluate and continuously improve the service and its operation within Lambeth’s developing approach

• You will comply with quality inspection and assessment procedures

• You will ensure effective support, learning or family support plans (as applicable) for young people are in place and regularly reviewed

• You will maintain a safe and secure environment, that has appropriate risk assessment processes and systems in place that are regularly reviewed and monitored;

• You will ensure young people are a major part in shaping service delivery

• You will ensure effective delivery of Depaul UK’s approved life skills training and work closely with Participation and Volunteering leads.

• At the end of this programme, you will develop an evidence based report, that will enable us to embed what was done well, share learning internally and externally

• To be successful in this role you will be expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business.

• You will undertake full line management of the Team Leader and ETE worker

• Any other duties commensurate with the role

Health and Safety:

• To ensure a safe and secure environment and maintain high standards within the services. This includes risk assessments, health and safety checks and the cleaning and preparation of rooms for new residents.

• To involve service users in developing an awareness of their own personal and building health and safety, through information sessions, key working and support planning and resident meetings.

• To ensure that the project is clean and safe and to encourage residents to take some responsibility in the cleaning of their communal areas and their room.

• To work for a proportion of the time as a lone worker and as part of the wider team.

• Undertake appropriate risk assessments for lone working.

Administration:

• To maintain written records and monitoring information as appropriate and input and retrieve data on the Inform system.

• To prepare reports, statistical data and other information that maybe requested by the Asst. Area Director.

• To ensure that any repairs and maintenance issues are reported in a timely manner in order to ensure the health and safety and security of the building environment.

• Any other administrative tasks that will ensure the smooth running of the service.

Finance:

• With the support of the Area. Director devise effective, safe and timely methods for the collection of accommodation and service charges from residents, and to maintain auditable records of payment.

• Ensure that arrears management procedures are adhered to.

• To take responsibility for petty cash and record all transactions in line with policy.

General:

• To contribute to a high quality and effective delivery of service.

• To participate in internal/external meetings as required and attend training, events, conferences and other functions as necessary.

• To participate in regular supervision and IDP and help in identifying your own job-related development and training needs.

• To contribute to and be supportive of young people’s involvement in our services and in all levels of decision making throughout the organization.

• To ensure that all Depaul policies and procedures are adhered to.

• To be successful in this role you will expected to go the extra mile by being flexible with the hours you work always bearing in mind the needs of the business.

• Any other duties commensurate with the role.

What we are looking for from you

When completing your application form please address all the points set out below.

• A commitment to the ethos and values of Depaul including the organisation’s policies and procedures

• Demonstrable experience of working with young and vulnerable people and young families with multiple and complex needs.

• Experience and understanding of challenges and barriers faced by young people in securing accommodation and sustainable education and training.

• Experience of leading a team, establishing processes and relationships.

• Negotiating skills

• Coordinating and organising skills

• Able to work on own initiative but at same time able to exercise sound judgment in knowing when to consult or delegate tasks.

• Able to work flexibly and develop positive working relationships at a range of different levels including staff, volunteers, managers, young people and stakeholders to set and deliver organisational goals and resolve conflicts of interest professionally.

• A clear understanding and ability to implement risk management, information sharing and data security arrangements.

• Awareness of and commitment to equal opportunity and diversity practice. Ability to promote and implement diversity practice and policies and generally treat colleagues and young people fairly and with respect.

• Demonstrate ability to use IT to a level which will enable high quality reporting to be carried out. This should include an ability to use data capture systems including running queries and reports.

• Expertise to manage a medium sized team of staff with responsibility for multiple projects/ services, a range of which of which operate 24 hours per day, 7 days per week

• The ability to provide cover Monday to Friday with occasional management support at weekends.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Floating Support Worker to play a pivotal role in our Criminal Justice - Mental Health accomodation in Brent, London

Sounds great, what will I be doing?

Empower a caseload of service users to manage their health and wellbeing. As part of a team, you will support a staffing rota offering support to service users between the hours of 8am-10pm Mon-Sun each week. In collaboration with your team, you will actively monitor wellbeing, mental health, housing and living environment to ensure service users journey into independence. Moreover, you will take a solution focused and co-produced approach to supporting service users with their move-on into independent living.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The role requires a quick learner who can gather and process detailed information accurately, make informed decisions, and share relevant information appropriately while maintaining confidentiality. It involves working constructively and collaboratively in high-pressure environments, often with individuals displaying challenging behaviour, requiring a calm, solution-focused, and non-judgemental approach. Optimism about clients' capacity for change, a strong understanding of safeguarding responsibilities, and a flexible attitude toward working unsociable hours including early, late, and occasional weekend shifts are essential.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We're looking for a kind, compassionate and resilient Domestic Abuse Refuge Service Manager to join our Domestic Abuse Social Care Service in Tower Hamlets. No personal care or experience required, just the right values.

£40,000.00 per annum, working 40 hours per week.

Want to feel valued? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Service Leadership and Operational Management

• Lead the day-to-day delivery of the refuge service, ensuring a safe, high-quality, trauma-informed environment for women and children fleeing domestic abuse.

Safeguarding, Risk and Safety Management

• Oversee the completion and quality assurance of customer risk assessments, individual safety plans, and support plans to ensure they remain person-centred, responsive, and outcome-focused.

Staff Leadership and Performance Management

• Provide strong and effective leadership to the refuge team, creating a positive, inclusive, and high-performing culture focused on delivering excellent customer outcomes.

Quality Assurance, Partnerships and Service Development

• Work collaboratively with the Head of Service and Quality team to ensure the service consistently delivers excellent standards of support, achieves compliance requirements, and embeds best practice across all areas of delivery.

Compliance and Professional Practice

• Ensure all work is carried out in accordance with organisational policies, procedures, legislation, and professional standards.

About you:

Knowledge and Experience

• Extensive knowledge and understanding of domestic abuse and Violence Against Women and Girls (VAWG), including the impact on women, children, and families.

Skills and Abilities

• Ability to lead, motivate, and develop teams to deliver high-quality, trauma-informed services.
• Strong risk assessment, decision-making, and problem-solving skills, particularly in relation to safeguarding and high-risk cases.

About us

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

About the role:

At the heart of Camden’s mission to end rough sleeping, we are recruiting Project Workers across two short-stay accommodation services, with one role based at Gray’s Inn Road and one role based at the Rough Sleepers Hub Assessment Centre at 165 King’s Cross Road. Both services support people experiencing rough sleeping to move away from the streets and towards safe, sustainable housing, but each plays a slightly different role in that journey.

Gray’s Inn Road provides short-stay accommodation for 16 people, usually for three to six months. Funded by the Department of Levelling Up, Housing and Communities and the Greater London Authority, and delivered in partnership with One Housing Group and Camden Council, the service offers focused, trauma-informed support for people facing overlapping challenges including homelessness, poor physical and mental health, substance use, trauma and contact with the criminal justice system. As a Project Worker, you’ll hold a caseload, complete in-depth assessments, build tailored support plans and work alongside each person to develop practical life skills, confidence and clear pathways into longer-term housing and independence.

At 165 King’s Cross Road, the Rough Sleepers Hub Assessment Centre provides 16 beds through a shorter, assessment-led model, with planned move-on typically within 28 days. This is a fast-paced service focused on momentum, opportunity and the right next step. You’ll carry out meaningful assessments, respond to complex situations, create personalised support plans and offer practical, hands-on support around housing pathways, wellbeing, daily living skills and opportunities to access training or employment.

Whichever service you join, you’ll work in a psychologically informed and trauma-aware environment, alongside partners including Camden Routes off the Streets, Inroads, Connect Forward and the Adult Pathway. You’ll also contribute to the safe and effective running of the service, while being supported through reflective practice, high-quality training and clear development opportunities. Most importantly, you’ll be part of a team that believes rough sleeping should be rare, brief and not repeated, and that every person deserves the chance to move forward with confidence and hope.

About you:

• You build trust quickly and support people facing multiple disadvantage to set goals, take control and move forward at their own pace
• You stay calm under pressure and respond confidently to crisis, making safe, thoughtful decisions in complex situations
• You understand how to maximise income and financial stability, helping clients navigate benefits, rent and budgeting
• You work with clear, professional boundaries and bring a trauma informed, non-judgemental and strengths-based approach to every interaction
• You’re organised and proactive, able to manage a varied workload, prioritise what matters and adapt to a rota including evenings and weekends

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note applications will be reviewed and suitable candidates invited to interview as they are submitted. Therefore, please submit your application as soon as possible to be considered. We reserve the right to close the advert as soon as a suitable candidate is identified. 

There will be a second stage interview for suitable candidates in our service in Camden.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.