Supporter engagement officer jobs

• 30 hours/week (0.8FTE)
• £35,000p.a. pro rata (actual salary £28,378.38) plus 6% pension contribution 
• Remote

Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.

We are looking for a thoughtful and committed *professional who can combine strong safeguarding knowledge with a collaborative approach to quality assurance and service improvement.

Job Summary

The Support Line Safeguarding & Quality Assurance Coordinator is responsible for the day-to-day quality control, safeguarding oversight, and assurance of the 24/7 Support Line. Acting as the Designated Safeguarding Officer (DSO) for the service, the postholder will provide oversight and assurance of safeguarding practices, complaints, and quality issues are managed appropriately, consistently, and in line with organisational policies, procedures and statutory requirements.

The role is responsible for coordinating and delivering a proactive quality assurance programme that assesses practice, monitors compliance with policies and procedures, identifies areas for learning and development, and supports continuous service improvement. Through audits, case reviews, and quality monitoring activities, the postholder will identify themes, risks, and opportunities to strengthen practice and improve service delivery.

The Support Line Safeguarding & Quality Assurance Coordinator will be experienced in customer service, safeguarding, and quality assurance, including responding to complaints and concerns, with the ability to communicate appropriately and sensitively with a range of stakeholders, including complainants, survivors, delivery partners, and colleagues. They will have a strong understanding of sexual violence, safeguarding responsibilities, and the wide-ranging impacts on survivors and those supporting them.

*This role is restricted to applicants who are female. This is a Genuine Occupational Requirement (GOR) in accordance with Schedule 9, Part 1 of the Equality Act 2010.

Due to the nature of the role, the post holder will be required to provide direct support to women and children who have experienced sexual violence and abuse. The role involves working in women-only spaces and delivering trauma-informed services where privacy, dignity, and the ability to build trust with service users are essential.

We consider that being female is an occupational requirement for this role, and that applying this requirement is a proportionate means of achieving a legitimate aim, namely the provision of safe, appropriate, and effective support services to survivors.

This requirement has been carefully considered in line with equality legislation and is applied only where it is necessary for the effective delivery of the service.

Key Responsibilities

Safeguarding and Quality Assurance

• Act as the Designated Safeguarding Lead (DSL) for the national 24/7 Support Line, providing safeguarding oversight, guidance, and decision-making across all delivery partners.
• Lead and coordinate safeguarding and quality assurance activity across partner organisations to ensure services are delivered safely, consistently, and in line with organisational standards, contractual requirements, legislation, and best practice.
• Identify, assess, manage, and appropriately escalate safeguarding concerns relating to adults and children, ensuring concerns are recorded and responded to in accordance with safeguarding procedures and statutory guidance.
• Oversee and undertake safeguarding audits, case reviews, complaint investigations, and quality assurance activities to monitor compliance and identify areas for improvement.
• Monitor safeguarding, complaints, and quality assurance trends across the service, identifying themes, risks, learning opportunities, and recommendations for continuous improvement.
• Ensure safeguarding records, referrals, investigations, and quality assurance documentation are maintained accurately, confidentially, and in line with data protection and information governance requirements.
• Develop and maintain effective working relationships with delivery partners, commissioners, safeguarding agencies, and other stakeholders to support collaborative service delivery and safeguarding responses.
• Contribute to the development and delivery of safeguarding and quality assurance training, guidance, and resources, working in partnership with 24/7 Support Line Managers to promote a culture of accountability, continuous learning, reflective practice, and ongoing service improvement.

Complaints, Feedback and Quality Control

• Act as the first point of contact for complaints relating to the 24/7 Support Line, ensuring responses are managed sensitively, appropriately, and within agreed timescales.
• Investigate complaints and service concerns in collaboration with delivery partners, establishing findings and making recommendations for resolution and service improvement.
• Maintain accurate and up-to-date records of complaints, feedback, investigations, outcomes, and actions taken.
• Work with delivery partners to ensure consistent collection and review of service user feedback across the Support Line.
• Analyse concerns, risks, themes, and patterns identified through complaints, feedback, safeguarding activity, and quality assurance processes, taking responsibility for driving improvements, promoting learning, and working collaboratively with Support Line Managers to strengthen practice and enhance service quality.
• Coordinate and oversee Quality assurance activities, including call and chat monitoring, case reviews, and feedback processes, ensuring consistent application across all partners.

Data, Reporting and Insight

• Work collaboratively with the Data and Impact Coordinator to review and analyse service data, outcomes, complaints, safeguarding concerns, and quality assurance findings.
• Produce reports, summaries, and actionable insights for the Support Line Operations Manager, commissioners, or funders as required.
• Identify trends, recurring themes, and development needs across the partnership, supporting improvements to training, guidance, policies, and operational practice.
• Support the monitoring of service quality, safeguarding performance, and compliance against agreed standards and contractual requirements.

Service Improvement

• Ensure learning from safeguarding activity, complaints, feedback, and quality assurance informs continuous service improvement and operational development.
• Work collaboratively with colleagues and delivery partners on service improvement initiatives, including accessibility, consistency, and service user experience.
• Contribute to the development of processes and systems that strengthen quality, safeguarding practice, and partnership working across the national Support Line.

Synergy with the wider work of RCEW

• Participate in team meetings, cross-organisational projects, and wider organisational activities as required.
• Maintain effective communication and collaborative working relationships with colleagues across the organisation and partner network.
• Keep up to date with relevant legislation, safeguarding guidance, sector developments, and wider organisational priorities relevant to the role.

This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. We ask all employees to uphold our organisational values, support our mission and purpose, and to maintain respectful and collaborative relationships with colleagues at all levels of the organisation.

Person Specification*

• Experience of working to improve support services, ideally within a quality assurance, safeguarding, customer service, helpline, or support service environment.
• Experience acting as a Designated Safeguarding Officer (DSO), safeguarding lead, or in a similar role with responsibility for safeguarding oversight and decision-making, or a willingness to undertake relevant DSO training.
• Experience of handling complaints, concerns, or service issues effectively and sensitively.
• Excellent knowledge of safeguarding practice, including the ability to recognise, assess, and respond appropriately to a range of safeguarding concerns relating to adults and children.
• Experience using data, feedback, and performance information to identify trends, monitor service quality, support decision-making, and drive continuous improvement.
• Experience of assessing practice, identifying learning opportunities, and supporting service and practice development.
• Strong understanding of how helpline or support services operate, including service user needs, operational challenges, and quality standards for call and chat handling.
• Knowledge of best practice in complaints handling, safeguarding, quality assurance, and continuous improvement.
• Awareness of accessibility requirements and inclusive practice, with the ability to support services that are accessible to diverse user groups.
• Strong customer service skills, with the ability to communicate sensitively, professionally, and appropriately with complainants, survivors, colleagues, and stakeholders.
• Strong analytical and problem-solving skills, with the ability to investigate concerns, assess information objectively, identify themes and trends, and make clear recommendations.
• Good organisational and time management skills, with the ability to manage competing priorities and maintain accurate records.
• Experience of coordinating quality assurance activities, audits, service reviews, or improvement initiatives.
• Experience working within the sexual violence, violence against women and girls (VAWG), safeguarding, or wider support sector.
• Experience of working with multiple partner organisations or external stakeholders.
• Knowledge of trauma-informed practice and survivor-centred approaches.

Personal Attributes

• A passion for making a difference and for delivering high quality support services for survivors of sexual violence.
• Able to think critically and assess information objectively.
• Able to see the big picture, to see the connections between complaints, feedback and QA insights and how the service is delivered.

Success in the role of Support Line Safeguarding & Quality Assurance Coordinator is determined by the ability to work collaboratively with delivery partners and stakeholders to ensure safe, high-quality, and consistent service delivery across the national 24/7 Support Line. The role will ensure that safeguarding, complaints, feedback, and quality assurance activity informs continuous improvement and supports positive outcomes for service users. Key measures of success include:

• Complaints, safeguarding concerns, and quality issues are managed effectively, appropriately, and within agreed timescales and organisational procedures.
• Quality assurance and safeguarding oversight processes are implemented consistently across all delivery partners.
• Feedback collection and engagement processes remain effective, with feedback collection rates maintained above agreed targets.
• Trends, risks, learning, and insights from safeguarding, complaints, feedback, and quality assurance activity are regularly analysed and used to inform service improvement and operational practice.
• Regular, accurate, and data-informed reports are provided to the Support Line Operations Manager or funders as required.
• Positive working relationships are maintained with delivery partners, colleagues, and external stakeholders to support safe and effective service delivery.

How to Apply

To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.

Eligibility

Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.

Additional Information

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.

Due to the volume of applications received, only candidates selected for interview will be contacted.

About This Vacancy

Barnabas Aid is recruiting an exceptional leader to serve as Regional Director for Asia. This is a senior leadership role within the International Programmes Team, sitting on both the Programmes Leadership Team and the Strategic Leadership Team, and offering an outstanding opportunity to shape how BAI serves persecuted and suffering Christians across one of the world’s most complex and spiritually significant regions.

The Asia region spans South Asia, Central Asia, and Southeast Asia — some of the most sensitive and complex contexts in which Barnabas Aid works. Many of the communities we serve face active persecution, operate in restricted environments, and depend on the careful, sensitive stewardship of their relationships with BAI and our partners.

This is an extraordinary opportunity for a strategically minded, relationally gifted Christian leader to shape how BAI serves the persecuted Church across one of the world's most complex and spiritually significant regions.

The Role

The Regional Programme Director — Asia will provide strategic leadership for the development and delivery of Barnabas Aid's grant making and project management across the Asia Region. You will lead and develop a team of Programme Managers, build and sustain a strong partner network, and oversee a portfolio of high-quality, biblically grounded projects that deliver measurable impact for persecuted and suffering Christians.

As a member of both the Programmes Leadership Team and the Strategic Leadership Team, you will contribute to BAI's global Programmes strategy and to organisational strategy, culture, and effective cross-departmental working.

Key Responsibilities

Regional strategy and portfolio leadership

• In collaboration with the International Chief Programmes Officer, lead the development, review, and implementation of the global Programmes strategy within the assigned Region, translating strategic priorities into a clear regional plan and pipeline.
• Maintain a balanced regional portfolio aligned with organisational priorities, donor intent, and restricted fund requirements.
• Identify emerging needs, risks, and opportunities in the Region and recommend strategic responses, including new initiatives and partnerships.
• Ensure that the Region is balancing its portfolio of Programmes according to the Country Classification framework.

Grant making and programme cycle management

• Oversee the end-to-end grant making process for Programmes in the region, ensuring proposals are assessed, costed, and approved in line with delegated authority, Gate processes, and Programmes Subcommittee requirements.
• Take lead responsibility for one sub-region and/or a portfolio of countries, leading on partner engagement and the whole project management cycle.
• Ensure robust needs assessments, project design, logical frameworks (where applicable), budgets, partner due diligence, risk assessments, and monitoring plans are in place before grants are committed.
• Oversee project implementation across the regional portfolio, including milestone tracking, reporting, learning, and close-out, ensuring records are maintained accurately and on time.
• Proactively identify project delivery issues and work with team members and partners to resolve them promptly.
• Maintain proficiency in the use of all systems and processes used to manage the workflow of the team.
• Work closely with the Programme Quality Team to ensure best practice standards, continuous improvement, and consistent application of policies, processes, and templates.

Leadership and people management

• Support the staff in the regional team by providing clear leadership, coaching, and line management, including goal setting, supervision, performance management, and development.
• Ensure capacity planning across the Region so that project management workloads are realistic and risks are appropriately managed.
• Lead recruitment, onboarding, and succession planning for the regional team, contributing to wider Programmes Team workforce planning as required.
• Deputise for the international Chief Programmes Officer when requested to do so during their absence
• Ensure Regional team members plan overseas trips appropriately and adequately, always factoring in security and safeguarding risks.

Partner engagement and external representation

• Ensure the regional team builds and sustains a strong partner network, with relationships that are effective, mutually accountable, and aligned with Barnabas Aid's mission and values.
• Develop and implement a plan for regular partner engagement and capacity building (including visits where appropriate and safe) to strengthen project delivery, monitoring, and safeguarding.
• Represent Barnabas Aid professionally with partners and other stakeholders, managing sensitive information and security considerations appropriately.
• Engage proactively with peer organisations and networks to bring insight on sector best practice into BAI's work.

Cross-organisational collaboration and governance

• Work closely with Outreach and Support departments to provide timely, high-quality project information and updates that enable supporter communications, fundraising, and reporting.
• Contribute to organisational planning and decision-making through active membership of the Programmes Leadership Team and the Strategic Leadership Team (as applicable).
• Prepare quality papers, dashboards, and narrative updates for internal decision-making meetings and governance forums as required.

Compliance, risk, and safeguarding

• Ensure compliance with Barnabas Aid policies and external requirements relevant to grant making and project delivery, including data protection and information security.
• Maintain effective regional risk management, including project, partner, fraud, security, and reputational risks, escalating issues promptly and recommending mitigations.
• Champion safeguarding and ensure safeguarding considerations are integrated into partner due diligence, project design, implementation, and reporting.

Other duties

• Carry out any other reasonable duties as the organisation requires.

• ​Job Title - Communications & Engagement Lead
• Responsible to - Chief Executive Officer
• Salary - £23,000 actual (based on £31,500 full time)
• Contract - Part-Time (28 hours per week) - From time to time, you may be required to work some evenings and weekends. These are usually communicated well in advance and the time will be given back to you in lieu. We expect team members to work in-person 60% of the time whether that’s at our office in MediaCity or at our delivery locations in Greater Manchester. This is a one-year fixed-term contract, with the likelihood of renewal subject to funding availability.

Important dates

• Applications to be received by 11pm on Sunday 5 July 2026 
• Video Screening to be complete by 11pm on Thursday 9 July 2026 
• Interviews held on Monday 20 and Tuesday 21 July 2026.

ABOUT YOUTH LEADS UK

Youth Leads UK is an award-winning charity that believes young people matter. We support young people furthest from opportunity to build skills, create change, and shape the decisions that affect their lives – from classrooms to communities to boardrooms. We run leadership programmes, deliver social action projects, and publish Youth Leads Magazine – a platform for youth voice and creativity.

Working with thousands of young people across Greater Manchester for over a decade, we are experts in enabling young people to step outside their comfort zones, build real-world skills and grow in confidence. We back young people to lead, in our programmes, in policy spaces and in shaping Britain's future.

Please see our website ‘About Us’ page for more information about our vision, mission and values.

WHY WORK WITH US?

At Youth Leads UK, we believe in creating an environment that helps you thrive both personally and professionally. We offer 30 days of annual leave (including bank holidays) and a part-closure over Christmas and New Year. Our wellbeing programme includes regular socials and time for mental health initiatives, and our base at MediaCity, one of Greater Manchester's most vibrant and sustainable locations, ensures a positive and connected working environment.

We are deeply committed to diversity, equality, and inclusion. That’s why we are a Living Wage Employer, signed up to the Greater Manchester Good Employer’s Charter, and the #ShowTheSalary campaign. It’s important to us that our staff team reflects the communities we serve. We guarantee interviews for our Youth Leads UK alumni, care experienced or disabled individuals, so please let us know in your application if you meet this criteria. We promote equal opportunities and we value the unique perspectives of diverse team members.

As a youth-led organisation, we prioritise employing individuals under 30, aligning with our mission to foster strong connections and relatability with the young people we support. This is in accordance with the Equality Act and reflects our belief in empowering young voices to shape our work. 
 

ROLE SUMMARY

This is the lead communications role at Youth Leads UK - the person who holds our voice, shapes our stories, and makes sure the world hears what our young people are doing and why it matters.

Working closely with the CEO and eventually supported by two Youth Content Creators, you will own the communications and engagement function across all channels and audiences. You will set the tone, maintain the brand, lead our campaigns, and ensure everything we put out reflects who we are and what we stand for.
 

WHAT YOU’LL BE DOING

Strategy and brand

• Own the Youth Leads UK communications strategy, ensuring our channels, campaigns, and content are coherent, consistent, and purposeful
• Act as the guardian of our brand — maintaining voice, tone, and visual identity across everything we produce
• Work closely with the CEO to align communications activity with organisational priorities and the Generation:NOW strategy
• Analyse performance across channels and use insight to inform what we do next

Campaigns and content

• Lead the development and delivery of youth-led campaigns on issues that matter to our communities - from mental health and civic participation to cost of living and representation
• Oversee the planning and production of Youth Leads Magazine - three editions per year, created by and for young people
• Lead on long-form and strategic content including press releases, impact reports, website articles, and stakeholder communications
• Set the brief for social media content and oversee delivery by the Youth Content Creators, ensuring quality, consistency, and brand alignment
• Manage email communications including newsletters and stakeholder updates

Developing young people

• Provide day-to-day communications direction to two Youth Content Creators — setting briefs, reviewing content, and ensuring brand consistency
• Actively mentor and develop the Youth Content Creators, helping them build skills, confidence, and understanding of professional communications practice. The youth content creators will be line managed by the Head of Programmes, who you will work closely with
• Champion youth voice across all communications output, ensuring young people are authentically represented and genuinely involved in how we tell our story

Media and public profile

• Build and maintain relationships with journalists, editors, and media contacts across local, regional, and national outlets
• Draft and issue press releases, media statements, and reactive comments
• Identify and pursue opportunities to place youth voice in public debate - through opinion pieces, broadcast appearances, panel contributions, and more
• Support the CEO and young people to prepare for media appearances and public-facing engagements

Communicating our impact

• Work with the wider team to translate programme outcomes, data, and young people’s stories into compelling content for a range of audiences
• Produce materials that communicate Youth Leads UK’s impact clearly and powerfully to partners, funders, and the public
• Ensure our digital presence - website, social channels, email - reflects the quality and ambition of our work

OTHER AREAS OF RESPONSIBILITY

• Ensure young people play a strong leadership role across our work
• Keep up to date on new developments and trends within the youth sector
• Administrative duties as required, such as minute-taking, arranging travel and booking venues
• Representing Youth Leads UK at conferences and events
• Act as an ambassador for the organisation
• Ensure Youth Leads UK’s Health and Safety and Safeguarding and any other appropriate policies are adhered to where necessary
• Take reasonable care of your own health and safety and that of others who might be affected by your work as required by law and described in the relevant operating policies and procedures
• Be committed to safeguarding principles and be willing to put the welfare of children and young people at the forefront of your work
• An understanding and belief in the inclusion of all staff, partners and young people irrespective of race, gender, sexuality, age, religion, ability, identity and experience
• Actively promotes and embeds an understanding of equality, diversity, and an inclusive culture
• Able to take personal accountability for key work areas

KNOWLEDGE AND SKILLS REQUIRED

ESSENTIAL

• Strong writing skills - able to produce compelling content across formats, from social media captions to press releases to long-form articles
• Experience developing and delivering communications strategies or campaigns
• Solid understanding of brand, voice, and audience - and how to maintain consistency across channels
• Experience managing or overseeing social media channels for an organisation or campaign
• Ability to use analytics to evaluate performance and make informed decisions about future activity
• Experience writing press releases or supporting media and press engagement
• Confidence building relationships with journalists, media contacts, or external stakeholders
• Excellent organisational skills - able to manage multiple priorities, meet deadlines, and maintain quality under pressure
• Genuine commitment to youth empowerment, social justice, and amplifying underrepresented voices
• Experience with video content production or editing
• Understanding of safeguarding principles when working with young people (training provided)

DESIRABLE

• Proficiency in Canva for creating and adapting branded content
• Experience with email marketing tools and understanding of what makes an effective newsletter or stakeholder communication
• Experience using Adobe Lightroom, Photoshop, or similar tools (training available)
• Experience working in or with the charity, public, or youth sector
• Understanding of civic leadership, social action, or community engagement
• Experience directing, briefing, or supporting others to deliver communications work
• Familiarity with website content management systems
• Experience mentoring or developing junior colleagues or young people

We recruit based on potential, not polish - so don’t worry if one or two of the above are missing - most things can be taught!

ORGANISATIONAL INFORMATION

Youth Leads UK has a small yet mighty team, so you may be required to take on other duties and responsibilities from time to time.

All staff are expected to:

• Adhere to the policies and procedures in the Youth Leads UK staff policy handbook.
• Maintain confidentiality at all times in line with organisational policies.
• Successfully complete an enhanced DBS check and provide two independent references before appointment.
• Actively promote an inclusive and diverse culture within the organisation.

The post holder must have confirmation of eligibility to work in the UK (the successful candidate will be required to provide documentary evidence before a job offer is confirmed).

About Working Animals International 

Working Animals International (formerly known as SPANA) is dedicated to transforming the wefare of working animals in greatest need globally By increasing access to skills, knowledge and resources and campaigning for policy change, we're building a world where working animals are healthy and valued, communities are stronger, and livelhoods are more secure. 

About this role

This is an exciting opportunity within our newly established advocacy function to support the delivery of Working Animals International’s global advocacy strategy as part of a small, dedicated team.

Working closely with our Head of Advocacy, the Advocacy Officer will help shape and implement inclusive, evidence-based policy and advocacy initiatives that advance the welfare of working animals. The postholder will support engagement with governments, international institutions, our global partner network and wider stakeholders to drive systemic change.

Contract, location and salary

This is a full-time (34.5 hours per week) permanent role. This is a UK based role, with regular attendance (1-2 days per month, or more if preferred) in our London office, and applicants must have the right to work in the UK.

The salary for this role is c.£34k per annum, subject to skills and experience. Working Animals International offers a generous company pension scheme with a 10% employer contribution if the employee contributes a minimum 5%, and healthcare cashplan with Medicash alongside other benefits. 

Full details and how to apply

Please see the job description for this role for full details including a person specification. The deadline for applications is 23:59 BST on Tuesday 07 July 2026.

The Nazareth Trust is one of Scotland’s oldest and largest Christian charities, employing over 900 people in Nazareth, Israel, through its hospital, nursing college, biblical tourism operation, and international volunteer programme.

We are seeking a driven Marketing and Communications Officer with significant initiative and ability to influence through social digital content production.

In this role, you will execute the strategic direction of our communications, by expanding our reach through engaging, persuasive content. Using data analysis, the successful candidate will enhance engagement with the Nazareth Trust’s key audiences on our TNT supporter database.

You will support the Marketing and Communications Manager by researching and leveraging compelling stories that will engage and inspire activism and giving from our existing supporter database.  

An ability to develop working relationships and inspire confidence is essential. Similarly, an ability to research new media outlets. The successful candidate will be proactive in their approach working within an intercultural context where initiative will be required.

This position requires a high level of creativity, as well as the ability to use data-driven insights to write better material. The successful candidate should also be detail-focused and committed to meeting tight deadlines and expected outputs. She/he will be able to produce material which requires little or no further editing.

As part of a small UK office, the successful candidate will also provide additional and varied support as required by the Marketing and Communications Manager.

The Nazareth Trust is a Christian organisation. It’s mission, vision, practices, and values are based on a distinctly Christian ethos, and the focus of this role will be to increase awareness and support from within the Christian community. This role therefore carries a specific occupational requirement that the applicant must necessarily be a practising Christian who is in full agreement with the Trust’s values and practices.

This is a permanent post subject to a probationary period of 6 months. The successful candidate will initially work closely with our Marketing and Communications Manager.

This job description is not an exhaustive list of duties, but is intended to give a general identification of the

range of work undertaken and will vary in detail in light of changing priorities within the Nazareth Trust.

KEY TASKS

· Support the execution of the Nazareth Trust’s communication strategy focusing on the engagement of our existing our support base.

· Optimise all communications for digital delivery, including but not limited to email, web and social media.

· Enhancing visibility within our social media sites, ensuring frequent, relevant, and appealing feeds.

· Support the development of successful campaigns which result in significantly increased levels of support through the growth of the Trust’s supporter networks internationally.

· Craft clear, impactful content that promotes our organisation, requiring minimal editing and resonating with our target audiences.

· Support the development of compelling story opportunities in line with our messaging plan, and prepare media proposals that highlight our work and mission.

· Identify content gaps and innovate with fresh ideas to ensure our messaging remains relevant and engaging.

· Support the monitoring of the external landscape, including other charities, Christian conferences, and social media trends, to generate inspiring new material.

· Maintain consistency across all content by ensuring that messaging, style, fonts, images, and tone align with our brand.

· Tailor all media stories to suit the organisation’s style, audience, and message for maximum impact.

· Support the production of ‘hard copy’ promotional material and participate in events as required.

PERSON SPECIFICATION

Essentials

Identity

· Must be a committed and practising Christian.

· Must be able to liaise and communicate interculturally and provide a positive contribution to the culture of a small team based in Edinburgh.

· Imaginative, ambitious, driven, creative and proactive.

 Education

· Educated to Degree level or equivalent qualification/experience in a relevant field.

Experience

· A minimum of 3 years’ experience working as a digital content developer and/or experience of working within marketing and comms.

 Competencies

· Knowledge of digital marketing tactics, including SEO, email marketing, and web analytics.

· A demonstrable portfolio of compelling social media content

· Attention to detail.

· Good team working skills and a positive contributor to working culture.

· Affinity with the mission, vision, and values of the Nazareth Trust

· Ability to meet tight deadlines and execute agreed outputs well.

· High technical competency and highly IT literate

Desirable

· Open to occasional travel, including to Nazareth in Israel.

· All applicants must be resident and have the right to work in the UK.

· Experience of working within a not-for-profit Christian organisation.

· An understanding of what motivates supporters and volunteers.

To apply for this role please forward your CV and a covering letter, along with any other portfolio material you feel may enhance your application.

The closing date for this role will be Monday 29th June by 12pm.

Interviews will take place on Friday 3rd July either in person or online.

What we do

Working with housing associations and other local partners, we run free tutoring programmes for primary school children and their families, providing access to vital educational support to those who need it most. We're proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London and Liverpool. We hire, train, and pay inspiring university students – most of whom also come from low-income, Asian and Black households – as tutors, providing them with meaningful, paid work experience and support to boost their careers.

Each year, our work gives hundreds of young people, parents and carers the knowledge, skills and confidence they need to maximise education and employment opportunities. With a member of staff taking a 12-month sabbatical from August 2026, we have a brilliant Programme Officer position available for an ambitious, dedicated, and proactive person to join our team!

Job Description

The Programme Officer will be responsible for the management and overall delivery of their designated programmes.This role will involve managing relationships with tutors, parents and clients, while collecting robust qualitative and quantitative data to measure the impact and build the success of our work. This is a critical role, leading on the delivery and evaluation of multiple programmes, managing key stakeholder relationships, and contributing to the sustainability and growth of our work in a challenging funding climate.

This role will be focused on our growing work in Lewisham, a priority area for TU with high need, multi-year commitment from a range of partners, and incredible family engagement. Working alongside local schools, livery companies, and housing providers, the Programme Officer will be tasked with continuing to develop and expand our work in the borough, in line with our three-year strategic plan for the borough.

To Apply

To apply, please review the full job description and send your CV and cover letter, alongside your response to the following question:

What would you prioritise in your first three months at TU, to achieve the expectations set out in the job pack and maximise impact in Lewisham - in the context of a 12-month role?

(You may answer in any manner!)

Closing Date for Applications: Wednesday 24th June at midday

Notification of Interview: by Friday 26th June

Interviews: Interviews will be held on 2nd and 3rd July at our London offices in Shoreditch

Format of Interview: Interviews will be made up of a case study task in pairs and a standard interview. Please allow approximately 1.5 hours in total. We will share interview questions in advance in line with our commitment to inclusive recruitment.

Please note: applications that don’t include a CV, Cover Letter and answer to the above question, will not be considered.

An exciting opportunity has arisen in our Philanthropy and Partnerships team at Terrence Higgins Trust.

In this role you will be working to research and maximise the income that is received from our high-value fundraising collaborating with corporate partners and donors reflecting strong interpersonal skills throughout.

You will proactively be identifying opportunities to secure income for Terrence Higgins Trust whilst supporting the coordination of key events within the charity such as our Auction and Gala.  

You will also lead on maintaining our high-value database, ensuring consistent and accurate engagement is recorded.

Local Growth Officer – Romford District
Location: Home-based within Romford District or nearby area, with regular travel and working across venues in Romford District, and occasional travel to Gilwell Park
Salary: £33,476 per year, Band E, Level 3, inc. Of OLW
Hours: Full-time, 35 hours per week - Evening and occasional weekend work required.
Contract: Fixed term – 2 years 

About the role

We’re looking for a proactive and community-focused Local Growth Officer to help grow and strengthen Scouting across Romford District.

Working closely with local volunteers and communities, you’ll support the development of new Scout sections, recruit and support volunteers, deliver engagement events, and help create more opportunities for young people to access skills for life.

This is a varied and rewarding role where you’ll work collaboratively to grow inclusive Scouting provision across the District and support sustainable local growth.

What you’ll do as our Local Growth Officer:

• Support the growth of Scouting across Romford District.
• Recruit, support, and engage volunteers.
• Help open new Scout sections and grow existing groups.
• Deliver community engagement activities, events, and workshops.
• Support inclusive practices and engagement with diverse communities.
• Work with volunteers to develop sustainable growth plans.

About you

You’ll be organised, confident in communicating with a wide range of people, and able to manage projects independently while working as part of a wider team.

You may have experience in:

• Volunteer or community engagement
• Working with young people
• Event delivery or partnership working
• Facilitating workshops or presentations
• Using digital platforms such as Microsoft Teams

Benefits

We’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.

• 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
• Flexible working hours and hybrid options
• Work in a way that suits you, your role, and your department
• Double-matched pension up to 10% of gross salary
• Family-friendly employer with generous family leave
• Learning and development opportunities via our internal learning hub

For a full list of our benefits, click .

Closing date for applications: 23:59 Sunday 21st June 2026

Date to be confirmed, we are aiming to hold interviews between 10th and 22nd July in person at Gilwell Park.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

The Data Management and Insight Officer will support the day-to-day management of White Ribbon’s data systems, including CRM (Zoho Bigin) and email marketing processes, website data capture, reporting and audience journeys. The role will help ensure that data is accurate, joined up, compliant and useful, enabling teams across the organisation to better understand audiences, improve engagement, evidence impact and make informed decisions.

Key responsibilities

Data management and quality

• Manage and maintain organisational data, ensuring records are accurate, consistent, up to date and fit for purpose.
• Carry out regular data cleaning, including removing duplicates and improving the quality and completeness of records.
• Help to develop and embed clear processes for data entry, data storage, data management and reporting.
• Support colleagues to use agreed systems, templates and processes consistently.
• Identify gaps, issues or risks in current data processes and recommend practical improvements.
• Ensure that personal and sensitive data is handled securely and in line with GDPR, confidentiality requirements and internal policies.

CRM, systems and data flows

• Carry out he day-to-day management and development of White Ribbon’s CRM system, currently Zoho Bigin and any future CRM platforms.
• Map and monitor key data flows between systems, including Zoho Bigin, Mailchimp, Squarespace and other relevant platforms.
• Ensure that data pathways between systems are working effectively, including between Zoho Bigin and Mailchimp.
• Work with colleagues to improve how data is captured, stored, transferred and reported across platforms.
• Support the management of mailing lists, audience records, campaign data and supporter information.
• Work with system providers or external support where required to resolve issues and improve processes.

 Email marketing, audience journeys and segmentation

• Support the management of audience journeys, working with relevant teams to ensure the right emails are going out to the right audiences at the right time.
• Help to ensure that data is collected consistently through audience journeys, forms, campaigns and website activity.
• Support colleagues to understand and improve audience segmentation, including Ambassadors, Champions, Accredited Organisations, supporters, partners and other key audiences.
• Use data to help identify trends, engagement patterns, gaps and opportunities across different audience groups.
• Support the use of Mailchimp or other mailing systems, including audience management, reporting and data quality.

Website and Promise page administration

• Administer and support the data processes linked to the White Ribbon Promise page on the website.
• Ensure that Promise data is captured, stored, monitored and reported accurately.
• Work with the Communications Manager and relevant colleagues to improve the Promise user journey and related data collection.
• Support reporting on Promise activity, website forms and other key digital engagement points.

Reporting, insight and analytics

• Produce regular reports and dashboards for trustees, managers and staff.
• Run reports that support organisational planning, communications, fundraising, campaigns, accreditation, training and engagement activity.
• Use data to identify trends, risks, gaps and opportunities.
• Present findings clearly and accessibly for colleagues with different levels of confidence using data.
• Analyse CRM and enquiry data to identify trends, conversion rates, pipeline performance and opportunities to improve engagement.
• Support the use of Google Analytics to understand website performance, audience behaviour and campaign effectiveness.
• Help colleagues use data to make informed decisions and improve activity across the organisation.

Surveys, monitoring and evaluation

• Support the development of practical monitoring and evaluation systems across the organisation.
• Help to collect, collate, analyse and interpret survey data, including surveys for Ambassadors, Champions and other key audiences.
• Draw out clear findings and recommendations from survey data and feedback.
• Support the collection of evidence, statistics, case studies and learning for reports, funders, trustees and organisational planning.
• Help White Ribbon better understand the impact and reach of its work through clear, consistent and meaningful data.

Organisational support

• Work collaboratively with colleagues across the organisation to understand their data needs and support better use of systems.
• Provide guidance and support to staff on data processes, reporting and audience management.
• Contribute to a culture where data is used confidently, ethically and effectively.
• Keep up to date with relevant developments in CRM, data management, charity insight, digital analytics and data protection.
• Undertake any other duties reasonably required by the Communications Manager that are consistent with the level and purpose of the role.

Note: this is a new role and the job description may change as the role develops.

About FLEX

Focus on Labour Exploitation (FLEX) is a research, policy and practice organisation working towards an end to labour exploitation. FLEX seeks to achieve this vision through the prevention of labour abuses, protection of the rights of those affected or at risk of exploitation and by promoting best practice responses to labour exploitation through research and evidence-based advocacy. FLEX is a small organisation that packs a big punch in terms of policy change and influencing.

About the Role

As Communications Officer, you will play a central role in delivering FLEX’s communications strategy and ensuring communications activity supports the organisation’s strategic objectives. Working closely with colleagues across the organisation and with external stakeholders, you will develop engaging content, manage digital communications channels, strengthen the organisation’s profile, and support media and stakeholder engagement.

The role requires a proactive and organised communicator with strong writing, digital and project management skills who can adapt content for different audiences and platforms.

Job title: Communications Officer

Location: FLEX office, Vauxhall, London – currently operating flexible hybrid working with a mixture of in-person and remote working.

Salary: £34,840 per annum, pro rata, subject to deductions for ta and national insurance contributions as required by law.

Hours: 4 days per week (30 hours)

Contract: Permanent

Key Responsibilities

Content Creation

• Lead the delivery of FLEX’s communications strategy and ensure communications activity aligns with organisational priorities.
• Produce high-quality assets including blogs, newsletters, policy briefings, video scripts and case studies.
• Produce visual and multimedia content using design platforms such as InDesign or Canva.
• Develop audience-focused messaging and identify new and effective ways to communicate FLEX’s work and impact.

Social Media and Digital Engagement

• Manage and maintain FLEX’s website (Wordpress), ensuring content remains accurate, accessible and up to date.
• Day to day management of FLEX’s social media accounts, including monitoring, scheduling, and creating engaging posts 
• Track, analyse and report on communications performance across digital platforms.
• Conduct media and digital monitoring to identify emerging issues, trends and engagement opportunities.
• Support audience growth and engagement through digital communications planning and targeted outreach.

Branding and Internal Communications

• Act as FLEX’s brand guardian by ensuring that all messaging and visual assets adhere to brand guidelines, tone of voice and quality standards.
• Work collaboratively with colleagues across the organisation to coordinate communications activity and maintain a communications schedule.
• Support strategic communications planning for organisational priorities.

Media Relations and External Engagement

• Act as a first point of contact for media enquiries in line with FLEX’s press protocols.
• Liaise with external partners, stakeholders and contractors on communications-related activity.
• Coordinate the dissemination of FLEX reports and briefings.
• Provide background briefings and coordinate responses to press enquiries with relevant team members.
• Maintain confidentiality in line with Data Protection laws.
• Represent FLEX at external meetings, events and networks where appropriate.

Project Management and Reporting

• Plan, coordinate and deliver communications projects and activities against agreed objectives and deadlines.
• Manage relevant communications budgets and resources effectively.
• Implement monitoring and evaluation processes for communications activity.
• Produce reports on communications performance, learning and impact
• Support fundraising activity through contributing to donor reports and funding applications where relevant.

We are committed to being an inclusive employer, creating a culture where everyone can be themselves and thrive. This means we are committed to being an anti-racist, trans-inclusive, gender-equitable and intersectional organisation.

We actively encourage applications from people of all backgrounds and cultures. In particular, those who have lived experience of the immigration system or who identify as part of marginalised communities.

If you are disabled or become disabled, we encourage you to tell us about your condition so that we can make reasonable adjustments and consider what support may be provided at the interview and task stage.

Community Officer
Shrewsbury, Shropshire
£9,329 per annum (FTE £31,098 per annum) + 7% pension contribution

6 Months Fixed-term contract from September 2026

21 hours a week (0.6 FTE) worked flexibly, with Mondays based in our Shrewsbury office. Some evening and weekend work is likely - paid overtime is not available, but time off in lieu of hours worked will be given.

Closing date – 29th June 2026

Interviews will be held on 9th, 14th & 16th July 2026.

At Shropshire Wildlife Trust (SWT), we want more people to feel empowered to take action for nature across Shropshire and Telford & Wrekin. Small attitude changes within our communities can lead to big behaviour changes across society, and that means more people enjoying, benefitting from, and protecting our natural world.

What you will be doing:

We’re looking for a motivated and enthusiastic Community Officer to help diverse communities across Telford & Wrekin access natural spaces, connect with nature, and take action for nature, wildlife and the climate. You’ll build relationships with community groups, leaders and champions, support community projects and events that enable more people to engage with nature in ways that are meaningful to them.

You’ll develop and deliver an outreach and engagement plan focused on under-represented communities, carrying out listening exercises to understand people's experiences of nature, wildlife, and green spaces. This will include identifying barriers and how these can be reduced. You will also gather and share insights, observations and lived experiences with the wider SWT team to help shape and inform our work.

You’ll be passionate about our mission, with a personal connection to nature and a belief that helping people connect with the natural world is vital to addressing the climate and ecological crises. You’re committed to diversity, equality and inclusion, and have a proven ability to build and maintain positive working relationships with people from a wide variety of backgrounds and communities. You are comfortable using IT systems, particularly Microsoft Office applications, and hold a full UK driving licence.

The Trust is committed to building an equal, diverse and inclusive workforce we encourage applications from a diverse range of suitably qualified candidates.  Please let us know if you require any adjustments to make our recruitment process more accessible.

Why work for us - benefits we offer:

• 25 days holiday plus Bank Holidays and Service related holiday (pro-rated for part time staff)
• Salary sacrifice benefits
• Life assurance
• Generous pension - company contribution 7%, employee contribution 3%
• Enhanced Sick Pay
• Flexible working policy
• Employee Assistance Programme
• Staff discounts
• Employee away days
• Enhanced pay for maternity and adoption leave
• Coaching 
• Support with training and development to assist career progression
• Inclusive & supportive work atmosphere

About us:

Shropshire Wildlife Trust (SWT) has a vision of a thriving natural world, where Shropshire's wildlife and natural habitats play a valued role in addressing the climate and ecological emergencies, and people are inspired and empowered to take action for nature. We combine projects across Shropshire (including Telford & Wrekin) with advocacy and campaigning to restore nature and to engage people. We manage over 40 nature reserves and have almost 50 staff, 300 volunteers, and over 9000 members. SWT is an autonomous charity, but we are increasingly working collectively, as part of The Wildlife Trusts (TWT), to ensure that our local actions have a national impact and help to address global issues.

Do you believe in the power of the arts to build community and transform lives? At Pimlico Musical Foundation, we work with a diverse community, providing a broad range of opportunities for both children and adults, and free musical education to local children, many of whom face considerable challenges. We bring people together, provide opportunities for young talent, and support the local community's engagement with the arts. We achieve this through various programmes, in partnership with local schools and organisations such as Westminster School, Oxford University, Opera Holland Park, the Rodolfus Foundation, and Future Academies.

We are seeking an experienced and driven fundraiser to take strategic ownership of our income generation across all income streams, leading the next phase of our growth. As Head of Fundraising, you will own and develop the fundraising strategy while continuing to deliver hands-on where needed, supported by an engaged board and CEO. Most of all, we are seeking someone who wants to make a difference, contributing to a community and improving access to the arts for everyone, regardless of their background.

1. Background

Osman Consulting Ltd supports the design, coordination, and implementation of humanitarian and development programmes across multiple regions, with a primary focus on Asia, the Middle East, Africa, Europe, and Latin America

The organisation delivers a diverse portfolio of interventions spanning emergency response, seasonal, education (including back-to-school initiatives), food security and livelihoods (including zero hunger programming), and other humanitarian priorities. Osman Consulting works through a partnership-based approach, collaborating closely with local implementing partners to ensure contextually appropriate, responsive, and sustainable programme delivery.

2. Purpose of the Role

The Senior Operations Officer supports operational planning, procurement follow-up, documentation control, and implementation support systems so that project delivery requirements are translated into timely and well-organised operational action.

3.Terms of Reference

• Duty Station: Solihull, B90 4BG, United Kingdom (Hybrid)
• Reporting to: Project Manager
• Line Management: Provides technical guidance and oversight to field partners and may support the supervision of interns
• Contract Type: Fixed-term maternity cover contract (12 months), subject to organisational requirements
• Full time/Part time: Full Time

4. Scope of Work and Key Responsibilities

    Operational planning and tracking

• Support the Project Manager in maintaining operational plans, procurement trackers, action logs, and implementation support schedules.
• Monitor progress of operational actions and follow up with responsible staff to minimise avoidable delays.

     Procurement and Supply chain support

• Support review of procurement requests, specifications, delivery schedules, and procurement documentation for completeness before onward processing.
• Track status of procurement packages, purchase actions, vendor communications, and delivery milestones and flag bottlenecks for management attention.
• Coordinate with the Sudan Operations and Logistics Officer on shipment status, local sourcing issues, warehousing constraints, and asset receipt confirmation

Documentation and Asset control support

• Maintain orderly operational records covering procurement files, delivery notes, inventory information, service agreements, and other control documents.
• Support tracking of assets, equipment, and key operational commitments linked to project implementation.

   Operational Risk Management

• Identify operational bottlenecks relating to procurement timing, delivery sequencing, documentation gaps, or service support readiness.
• Provide timely updates to the Project Manager on issues requiring escalation or re-prioritisation.

5. Qualifications and Experience

• Bachelor’s degree or Diploma in operations management, logistics, supply chain, Business Administration, or related field 
• At least 5 years of relevant experience; preferably in humanitarian or project environment.
• Good understanding of procurement workflows, record keeping, and implementation support systems.
• Strong organizational, attention to details and communication skills.
• Full professional proficiency in English.
• Strong organizational and coordination skills; attention to detail and ability to manage multiple priorities.
• Excellent communication and interpersonal skills; ability to liaise with diverse stakeholders.

6. Core Competencies

• Operational organization
• Confidential handling of information
• Analytical thinking.
• Service orientation and teamwork

7. Compliance, Safeguarding and Ethics

The post holder is expected to uphold Osman Consulting Ltd policies, donor requirements, humanitarian principles, and all applicable national and international regulations.

The role requires full compliance with safeguarding standards, including Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), child safeguarding, confidentiality, and data protection requirements.

The post holder must promote accountability, inclusion, and non-discrimination in all aspects of their work, ensuring respectful engagement with all stakeholders.

Any concerns relating to fraud, corruption, conflicts of interest, safeguarding incidents, or security risks must be reported promptly through the appropriate channels.

Location: Remote (based in Scotland with regular travel across Scotland and the North of England, plus travel for biannual team days in London and departmental team meetings in various locations)

Hours of work: 21-28 hours a week (3-4 days)

Salary: £28,665 - £31,965 pro rata (£17,199 - £19,179 or £22,932 - £25,572 actual)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities. Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The National Partnership Manager role involves:

• Driving expansion across Scotland and the rest of the UK by identifying, engaging, and securing new church partners and networks.
• Working closely as part of the engagement team, to build and manage a strong pipeline of prospective partners, contributing to national growth targets and KPIs.
• Attending and representing Kids Matter at events through public speaking, exhibitions, and partnership engagement.

About you

Are you confident in pioneering new projects? Do you have strong networking skills? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

Please see the job pack for more details on the role and application process

How to Apply

You can apply for the National Partnership Manager position by completing a copy of our online application form.

The deadline for applications is 13th July at 9am. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you have any questions, please refer to our recruitment FAQs document. If you would like any application and interview support or you need any reasonable adjustments throughout the application process, please contact Katie Washington (HR & Systems Manager).