• Are you looking for volunteer roles ?

    Go to volunteering section

719

Supporter experience officer jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Closing in 5 days
Greenwich Music School, Multiple Locations (Hybrid)
£40,000 - £42,000 per year
Run and improve the systems behind a growing music school, managing scheduling, capacity and customer experience.
Posted 5 days ago Apply Now
Closing in 3 days
First Step Trust, London (On-site)
£55,000 - £65,000 per year
Head of Commercial - Lead growth, social enterprise & VR innovation to create real employment opportunities
Posted 1 week ago
Closing in 7 days
University of Birmingham, B15, Birmingham (Hybrid)
£33,002 - £35,608 per year with potential progression once in post to £39,906
We are looking for a Prospect Development Officer to join our highly successful prospect development team.
Posted 4 days ago

Upload your CV

Save time when you spot your dream job. Upload your CV with ease.

Upload CV
The 180 Project, Lower Darwen (On-site)
£50,000 - £58,000 per year
Strategic, hands-on leader to drive growth and sustainability in a high-impact charity and social enterprise
Posted 1 week ago
Action for Carers (Surrey), Surrey (On-site)
£31,517 - £32,493 per year
Posted 1 week ago
Closing in 5 days
The Academy of Medical Sciences, London (Hybrid)
Starting from £44,340 + benefits
A unique opportunity to shape conversations across the life sciences and contribute to improving health through evidence-informed policy.
Posted 4 days ago
The Longford Trust, Remote
£50,000 - £55,000 per year
Operations Director: A new post at the Longford Trust, created at an exciting time of growth and development for the charity.
Posted 1 week ago
Adoption UK, Remote
£43,471 - £59,389 per year
Ready for a role where your psychology can genuinely shape a developing service?
Posted 4 days ago
Closing tomorrow
Charity People, London (Hybrid)
£28,400 per annum
Posted 2 weeks ago Apply Now
Closing in 2 days
Flint House, England (On-site)
£55,000 - £60,000 per year
Posted 1 week ago Apply Now
Royal Society of Tropical Medicine and Hygiene, Multiple Locations (On-site)
£32,000 - £35,000 per annum
Posted 1 week ago Apply Now
Social Workers Without Borders, Remote
£45,000 - £50,000 per year
Posted 1 week ago
Page 28 of 48
SE7, London (Hybrid)
Greenwich, Greater London
£40,000 - £42,000 per year
Full-time or part-time (4-5 days per week (full-time preferred))
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

We are looking for an Operations Manager to take ownership of the systems and outcomes that allow hundreds of students to learn each week - from how enquiries become enrolments, to how teaching schedules are organised across venues and schools, and how families experience the service day-to-day.

You will be responsible not just for managing these areas, but for the results they produce. You will work alongside a small team, while taking primary responsibility for how this area of the organisation operates.

Greenwich Music School is a charity providing high-quality music education for children and adults across South East London and online. Founded and led by musicians, we have grown steadily by combining strong teaching with a thoughtful and well-organised experience for students and families. Each week hundreds of students learn with our teachers in venues, partner schools and online.

As we grow our school-based provision, we are continuing to improve how the organisation works - simplifying processes, strengthening how we support teachers, and making progress and communication clearer for students and families.

You will work closely with the CEO and Principal, but day-to-day you will manage your own priorities and move work forward independently.

How the role works day-to-day

• Much of this role is carried out independently, often working remotely or on your own
• You will be responsible for managing your time and priorities without close day-to-day supervision
• Much of the work is practical and operational, focused on making day-to-day systems run clearly and efficiently.
• There is regular communication with the CEO, Principal and wider team, but the role does not involve a shared office environment
• You will need to be comfortable working in this way over extended periods
 

What you will be responsible for:

Student journey and communication

• Own day-to-day communication with parents through our support inbox and ticketing system
• Ensure enquiries and issues are handled promptly and clearly
• Work with a colleague to resolve queries efficiently
• Maintain a consistently high standard of written communication with families

Scheduling and capacity

• Manage teaching schedules across venues and partner schools
• Ensure teaching capacity is used effectively
• Identify and fill gaps in timetables
• Maintain accurate scheduling data in our booking platform

Enrolment and conversion

• Monitor enquiries and take practical steps to improve enquiry-to-enrolment conversion
• Ensure families are guided clearly towards appropriate lessons or courses
• Reduce unnecessary delays between enquiry and enrolment

Operational systems

• Develop and maintain clear processes and SOPs
• Improve how we use templates, saved replies and automation tools
• Simplify processes where possible, reducing unnecessary steps and communication

Operational insight

• Track and report key metrics such as capacity, enrolment and retention
• Spot patterns in enquiries, withdrawals or complaints
• Work with the leadership team to improve systems over time
 

This role suits someone who

• enjoys taking ownership of how things work in a small organisation
• looks for ways to simplify systems and reduce unnecessary friction
• thinks carefully about the experience for students, parents, teachers and colleagues
• focuses on the most important improvements rather than trying to do everything
• is comfortable keeping things running while building and improving systems at the same time
• writes clearly and thoughtfully, even in difficult situations
 

This role may not suit someone who

• prefers highly structured environments with established systems already in place
• is looking for a primarily strategic or managerial role rather than hands-on operational work
• prefers working in a busy office environment with constant interaction
• finds working independently or managing multiple priorities without close supervision challenging
 

What we are looking for

You might currently work in operations, programme management or service delivery in a small organisation. The key thing is that you are comfortable taking ownership of outcomes and improving processes over time.

Strong candidates typically:
• write clearly and calmly, even in difficult situations
• enjoy improving systems and reducing recurring problems
• are comfortable working independently and taking responsibility for their work
• pay close attention to detail while keeping sight of the bigger picture
• communicate clearly with colleagues and move work forward without needing constant supervision

Experience in education is welcome but not essential.


What success looks like

Within the first year:

• teaching capacity across venues and schools is actively managed and well utilised
• enquiries convert more consistently into enrolments
• operational processes are documented and working reliably
• written communication with families is clear and supportive
• the organisation runs smoothly day-to-day, with the CEO and Principal spending less time on reactive operational matters

Organisation
Greenwich Music School View profile Organisation type Registered Charity Company size 21 - 50

Our mission is to enable creative, artistic and personal growth through music education, for the people of Greenwich and surrounding areas.

Refreshed on: 04 April 2026
Closing date: 14 April 2026 at 14:00
Tags: Customer Service, Operations, Customer support, Education, Music, Students / School, User Experience / UI / UX

The client requests no contact from agencies or media sales.