System Administrator Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB DESCRIPTION:
Reports to: Supporter Care Manager
Liaises with:
- Supporter Care Manager
- Supporter Care Officer
- Database Manager
- Database Officer
- Acquisition Manager
- Giving and Engagement Manager
- Legacy & In memoriam Manager
- Communications & Digital Team
- Senior Operations Manager
- Finance Department
- Partnerships Department
Job location: London
Contract: Permanent
Salary: £25K
Purpose of Role:
Reporting to the Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities:
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
- Liaise with supporters in timely communication via email, phone, and mail with excellent customer care
- Priority is to answer incoming phone calls and escalate any difficult situations/complaints to Supporter Care Manager
- Support processing incoming phone and postal donations
- Assist with banking and processing incoming/outgoing post
- Be responsible for thanking our supporters including by letter, email and phone, despatch of information and fundraising materials
- Enter and maintain accurate records on our Database
- Maintain and assist with all types of donation processing administration and Database record amendments/records being kept up to date this will include Gift Aid status and contact consent requests
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
- Manage removal process and consent process
- Assist with sending out problem payment letters
- Assist with handling material requests and recording actions on Database
- Assist with any third-party agency supporter care requests
- Maintain sensitive information and records with appropriate confidentiality
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Supporter Care Manager, Head of Supporter Care & Database, and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Supporter Care Manager or Head of Supporter Care & Database.
Skills and Experience Required:
Essential:
- Excellent customer service for internal and external stakeholders
- Written and verbal communications skills
- Excellent phone manner
- Strong eye for detail, methodical and accurate (critical that the database and supporter details at 100% accurate)
- Degree or equivalent qualification (i.e. marketing qualification).
- Attitude of continuous improvement, and lifelong learning.
- At least two years’ experience in a junior supporter care or administrative role
- Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
- Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
- Experience of outward facing donor stewardship, and relationship building.
- Excellent organisational and time management skills.
- Ability to prioritise workload, meet deadlines and possess problem solving skills.
- Ability to multitask and work in a fast-paced environment
- Can work on own initiative and be able to show initiative.
Interviews will be held on a rolling basis and will comprise of a technical test, a face to face interview and an informal meeting with our Director of Operations.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please see job description.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an enthusiastic and self-motivated individual to join our friendly publishing team at the British Ecological Society (BES) and support the team in the general running of the BES’ portfolio of ecology journals.
You’ll be looking to build a career in scientific publishing and be eager to learn from a team of internal colleagues and external academic editors. You’ll enjoy staying on top of a range of tasks and be great at working independently and as part of a busy team. You’ll have excellent attention to detail and be effective, friendly, and customer-oriented in your email communications.
The successful candidate will become part of a team seeking to excite and inspire our various audiences in ecology at a time when our science has never been more relevant for society.
Working across the BES journal portfolio, the Publishing Assistant will:
- Check in new submissions of scientific papers to ensure that manuscripts are complete and authors have adhered to journal policies before passing manuscripts on to Editors for content evaluation
- In collaboration with the editorial team, monitor progress on manuscripts in the submission system to identify and help resolve potential bottlenecks in peer review
- Assist in managing the journal inboxes, dealing with straightforward manuscript-related messages from authors, reviewers and external editors
- Ensure that accurate records are maintained in the submission system on the processing of all manuscripts
- Carry out post-acceptance checks on manuscripts and liaise with production team when requested, particularly during periods of annual leave for editorial office colleagues
- Assist in regular performance statistics reporting across the journal portfolio
- The post holder will also have some opportunity to learn about other aspects of editorial office management, including journal development and marketing and support promotion of articles via social media accounts and press releases
For more details about this role, please download the role specification and job pack.
The vacancy will close once we have received a sufficient number of strong applications and interviews will be held as applications are received.
We are working towards a world inspired by #Ecology in which nature and people thrive.
The client requests no contact from agencies or media sales.
Are you an enthusiastic, committed and organized individual with a passion for charity finance? Do you enjoy working in a fast-paced environment, managing multiple tasks with accuracy? If so, we invite you to apply for the position of Finance Assistant within the Finance Team of Saltbox.
Saltbox, based in Stoke-on-Trent, delivers a range of services including:
- Restart – a supported housing service for the homeless with a specialism in the housing of ex-offenders;
- Carelink – a befriending and health intervention service for older people to stay well and maintain independent living;
- Money Matters – a money and debt advice service;
- Supporting the wider faith sector to work together to strengthen and enhance our communities.
You will play a crucial role in undertaking all the financial administrative duties of the Saltbox service including supporting the Restart team with monitoring of resident service charges and management of property utilities. You will undertake the processing of financial transactions including invoicing, purchase ledger, staff expenses and banking/petty cash.
Knowledge of charity finance systems, project grant/contract monitoring and the management of housing benefit applications would be an advantage.
Annual leave and benefits:
-
24 days annual leave (not including bank holidays) + a day off for your birthday
-
Extra annual leave after qualifying service
-
Enhanced maternity and parental leave
-
Company pension scheme with salary exchange scheme
-
Healthcare cash plan and employee assistance programme
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Life Assurance at 2 x salary
-
Free parking
Interview: w/c 8th July 2024
Closing Date: Friday 28th June 2024
The client requests no contact from agencies or media sales.
Youth Futures Foundation is the What Works Centre for youth employment. We exist to address the significant disparities in youth employment for marginalised groups. We want to ensure that all young people can access and keep good quality jobs.
We are looking for a Relationships Manager to accompany local partnerships through the development and testing of potential local systemic solutions, acting as the key point of contact for Youth Futures to:
- support each partnership to make the most of their work during this period, with the aim for partnerships to establish a local shared ambition for systems change and commitment to action.
- enable Youth Futures to make informed decisions about further partnership investments to deliver their ambition.
- bring local insight and learning into Youth Futures, and to channel information and support from Youth Futures to local partnerships.
You will lead our relationship with up to three local partnerships, working as part of their team to help Youth Futures understand the potential for change, and how and where we can add value. As well as support and future investment from Youth Futures, this may include helping partnerships identify alternative sources of funding, develop business cases for future support or capture their learning to influence decision-makers. You will have the strategic vision and analytical thinking to assess future potential as well as current progress, and spot these emerging opportunities.
This is an enabling role, which requires exceptional abilities to establish and maintain close, supportive relationships that put local partners and young people in the lead. You will have excellent stakeholder management skills, helping partners navigate the tensions between different parts of the system, while keeping their eyes on the prize of connected, consistent and responsive support.
This role is fixed term until January 2026 with the possibility of extension - Full Time –37.5 hours per week. We offer flexible working and consider alternative patterns of work.
The young people we aim to serve – and the challenges they face - are all unique. We are looking to build a team that reflects this diversity. Our commitment to inclusion across race, gender, age, class, religion, identity, and experience forms the cornerstone of our work. We are an equal opportunities, Living Wage and Disability Confident employer and encourage applications from a diverse range of backgrounds representative of our communities. We offer a welcoming and inclusive workplace, where employees are encouraged to have a voice.
The client requests no contact from agencies or media sales.
The Bone Cancer Research Trust is seeking an enthusiastic and proactive Fundraising Assistant to join our fabulous Fundraising Team and to act as a first point of contact for all fundraising enquiries.
As an integral member of the Fundraising team, the Fundraising Assistant will support the delivery of a range of successful fundraising activities across the organisation, in order to maximise income for the Bone Cancer Research Trust. By providing our supporters with a first-class fundraising experience, you will give them the tools, knowledge, and materials they need to raise as much money as possible to ensure our life-saving work continues.
Our supporters are at the heart of all we do at the Bone Cancer Research Trust and the Fundraising Assistant role offers a unique opportunity to work with our fantastic fundraisers and supporters daily.
From head shaves to skydives, dress-down days to marathons, you will provide excellent stewardship support and help us to develop solid and long-lasting relationships with our supporters, groups and companies based across the UK.
This exciting role is a fantastic introduction into the wonderful world of fundraising, and it will give the successful candidate the opportunity to learn about different fundraising income streams, all whilst making a huge difference to people affected by primary bone cancer.
Duties will include:
- Providing administrative and operational support across the fundraising team;
- Developing excellent and enduring relationships with current and potential supporters;
- Supporting community-based fundraising volunteers and groups;
- Assisting with the organisation of BCRT’s fundraising campaigns and events;
- Representing BCRT at events;
- Administration of Facebook fundraisers and use of our digital platforms to thank fundraisers and record supporter data;
- Inputting accurate information into our database and maintain up-to-date records to help us make informed decisions;
- Managing stock levels and orders, liaising with suppliers, processing orders, and working with the team to ensure the fulfilment of orders.
Application process
Please apply by submitting your CV and a cover letter, highlighting your suitability for the position and why you are interested.
Closing date for applications: Tuesday 25th June at 10:00am
Our mission is to save lives and improve outcomes for people affected by primary bone cancer through research, information, awareness and support.
The client requests no contact from agencies or media sales.
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Job Purpose:
You will be joining Women in Prison’s new fundraising team which secures funding from a range of sources including individual donors, corporate supporters, and charitable trusts and foundations. We are looking for someone who can work flexibly to support the administrative and operational needs across different areas in the team including major donor giving, individual giving, trusts and foundations and legacy giving.
Day to day tasks will include managing the fundraising team’s administration function, carrying out prospect research, thanking donors and donation tracking, and providing support for various fundraising activities such as supporter/cultivation events. You will also build productive relationships with individual supporters and organisations through the delivery of exceptional supporter care.
Key Responsibility Areas:
- Provide support across the Fundraising team
- Stewardship
- Information Management
- Financial
- General
The client requests no contact from agencies or media sales.
The Shrine of Our Lady of Walsingham is an Anglican centre of Pilgrimage in North Norfolk which traces its roots back to the vision of the Lady Richeldis in 1061. The original Shrine was destroyed at the Reformation and the current Shrine was restored in the 1920’s and 1930’s as a result of the ministry of Fr Alfred Hope Patten.
The Shrine is owned and governed by Walsingham College Trust Association Ltd, a charitable company which also owns a retreat house in North Yorkshire. The shareholders of the company are the College of Guardians who also exercise a ceremonial role.
We are looking for a Full-Time Director of Finance and Resources (working 4 days per week would also be considered)
Interviews will be held in Walsingham on the 16th July 2024.
The Shrine of Our Lady of Walsingham is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment. These posts are eligible for an enhanced criminal record check (DBS).
Purpose or Role
To ensure that effective financial systems are in place across the site which provide Directors and Department Heads with information necessary for making decisions. To maintain, purchase ledger, sales ledger, cash receipts, deposits, payments, reconciliations, charity funds, payroll and personnel records.
To work as a member of the Senior Leadership Team, overseeing Financial, HR and Admin functions across the organisation and report to the Priest Administrator and Board of Trustees.
Review and update various policies in conjunction with the Priest Administrator and Senior Leadership Team.
Have operational oversight of the Shrine Shop and retail operations, encouraging income generation through the trading wing of the Charity.
To line manage the Shrine Office Administrator, Shop Manager, Part Time Accounts Assistants, and ensure smooth running of the Shrine Office and Shrine Shop.
To attend meetings of the Directors and Chapter of WCTA Ltd and to present the Year End Accounts, Budgets and Management Accounts and answer questions relating to finance and resources.
To attend meetings of the Senior Leadership Team and Management Group
Person Specification
A strong background in Finance with good knowledge of Charity Accounts
Relevant professional or vocational qualification for example trained accountant or relevant degree level qualifications.
Attention to detail and commitment to accuracy.
Knowledge and or experience in the human resources field.
Able to exercise absolute confidentiality of information.
Excellent communication and presentation skills, both written and verbal, with the ability to communicate effectively.
Competent IT user, including software, database, spreadsheet, and word processing.
The ability to plan and think ahead.
A track record of achievement in managing and leading teams
The ability to organise self and others.
A committed team player who fosters collaborative working.
In sympathy with the ethos, teaching, and policies of the Shrine of Our Lady of Walsingham.
Please click on the 'How to Apply' button to access and view the full Job Description and Application Form.
General
The Shrine employs around 75 members of staff and every year it welcomes a steady stream of volunteers who offer help in return for board and lodging.
There are 137 bedrooms on site and around 10,500 pilgrims come each year for a residential pilgrimage typically lasting two to three nights. Meals are provided in the Pilgrim Refectory which can seat around 200 residents and produces up to 85,000 meals a year. In addition, the Shrine welcomes a good number of day pilgrims per year.
As well as the pilgrimage programme, which is run at weekends and midweek, each year the Shrine runs a series of special events and retreats. There is an important outreach to young pilgrims which is headed up by the Director of Education. This includes educational visits from schools and a range of events for different ages, the most ambitious of which is the annual Youth Pilgrimage.
Within the beautiful gardens there is a Cafe Bar which is open to pilgrims, tourists and visitors. The Shrine Shop is situated in the heart of the village and offers a wide selection of religious items and gifts.
Benefits
Employer Pension Contribution of up to 10%
Salary Sacrifice Scheme
Meals provided free of charge, during working hours when the Refectory is open.
Free parking
Situated in the heart of North Norfolk offering a friendly and pleasant working environment
The client requests no contact from agencies or media sales.
Fundraising Events Officer
Location: The role is based at the Trust’s office in West Berkshire with a minimum of three days per week expected to be worked at our Newbury office. Flexible working arrangements are available with the understanding that this must meet the objectives of the charity and requirements of the role.
Accountable to: Fundraising Events Manager
Start date: As soon as possible
Hours of work: Full-time, permanent.
Salary range: £22,000 - £25,000 FTE, depending on experience.
Purpose
This is an exciting and vital role supporting the delivery of the events programme within a leading mental health charity.
We are looking for someone with a love for events and a passion for supporting people wanting to raise money to make a difference for young people’s mental health. You will be an excellent communicator, highly organised, and able to work on multiple projects concurrently. You will be committed to delivering an exceptional supporter experience for our event participants and community fundraisers. Experience within the third sector is desirable but not a necessity.
As Fundraising Events Officer, your role is to support the Fundraising Events Manager to plan, deliver and review an exciting calendar of Charlie Waller fundraising events, supporting a wide range of third-party challenge events and community led activities.
Key responsibilities and duties
The Fundraising Events Officer will support the overall delivery of our varied events programme, bringing their enthusiasm to a calendar of events that aim to raise significant income for the charity, whilst also raising the charities profile and reach. They will play a key role in the delivery of well-loved annual events and support our growing network of event participants. Including but not limited to:
- Supporting the overall delivery of our events programme, working closely with the Fundraising Events Manager, Head of Fundraising and fundraising committees.
- The opportunity to take a lead role on the planning, delivery and evaluation of a number of events, managing the expenditure budget and meeting income targets.
- Maintain event income and supporter records in the database, working closely with the Fundraising Assistant and finance team on processing income and invoices.
- Support the fundraising committees with their activities, providing administrative support and guidance as needed.
- Support the promotion of our fundraising events, writing copy, building emails and supporting social activity.
- Support the development of our event marketing collateral, to support participants fundraising efforts.
- Build relationships with third-party event organisers.
- Provide regular updates on progress against agreed objectives and contribute to wider departmental fundraising reports as required.
- Represent The Charlie Waller Trust at events as required which will include ad-hoc evenings and weekends for which time off in lieu will be given.
- Monitor online fundraising, through supporting those raising funds, to creating and maintaining clear income and communication records.
- Develop excellent and enduring relationships with existing supporters, fundraisers and community groups and engage new audiences. Including recognising and supporting their fundraising efforts and thanking them appropriately.
- Send fundraising materials (including t-shirts, information packs, etc.) to individuals raising money for us.
- Ensure that systems and processes are used as expected, and that our database is being updated and utilised as the central source of information.
- Liaise with a wide variety of people and organisations including supporters of the charity, trainers, funders, other statutory and voluntary organisations who work in the mental health field, and members of the public.
- Ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures.
- Other duties as may be reasonably prescribed by the trust, appropriate to the grade and responsibilities of the post.
- Routine call handling as part of the wider office administrative team.
About our Trust
The Charlie Waller Trust was created by the Waller family in 1997 in response to the loss of their son and brother Charlie who tragically took his own life whilst suffering from depression.
We have since become one of the UK’s most respected mental health charities for children and young people. Our overarching mission is to educate young people and those with responsibility for them - parents and carers, teachers, college and university staff, and employers - about children and young people’s mental health and wellbeing.
The Charlie Waller Trust is a great place to work. We care about mental health and wellbeing in our team and have a positive, enabling workplace culture. Our values drive our work:
- Warm: Positive personal connections are central to mental health; we aim to reflect that in all our relationships with beneficiaries, supporters, staff and volunteers.
- Empowering: We support all those we work with, and who work for us, to use their minds, hearts, energy and creativity to fulfil their potential.
- Collaborative: Partnership and cooperation are at the core of our work; we seek the views of those we wish to support and aim to put them at the centre of our activity.
- Compassionate: We recognise vulnerability in ourselves and others, especially where there is more than one reason people may be vulnerable to mental health problems, discrimination or inequality.
- Open: We believe in being honest about the way we work, our aspirations and where we need to improve; openness and good communication are key to good mental health.
Terms and Conditions
Equity, Diversity and Inclusion
We are committed to equity, diversity and inclusion and are working to ensure that our staff represent the communities we aim to support. We activity utilise positive action as set out in the Equalities Act (2010) to ensure we attract and recruit candidates from backgrounds and groups that are currently underrepresented in our workforce. We therefore particularly encourage applications from men and non-binary folk, and those from Black, Asian and minoritised backgrounds.
When we recruit, we will ask all our shortlisted candidates to tell us about any reasonable adjustments they need. Our current office is only accessible via a flight of stairs. We would of course discuss home-based working and holding team meetings in an accessible location as appropriate.
Benefits
We want people to thrive at the Trust; we believe you do your best work when you feel your best. That being the case, our team comes first, and we are proud of our culture: we offer a supportive, flexible and enjoyable place to work.
As part of our employed team, the following benefits are available to you:
- Flexible working policy - we're committed to helping you find a healthy work-life balance.
- Generous annual leave allowance - pro rata 25 days annual leave (increasing to 30 days after 5 years' service), PLUS bank holidays PLUS the period between Christmas and New Year.
- A workplace pension scheme to support you with saving for your retirement, into which we pay 3%.
- Access to a 'Mental Health and Wellbeing Plan' - helping staff to stay mentally well and to support them through periods of poor mental health. This includes support for the cost of talking therapies where these are not available via the NHS.
- Opportunities to experience our charitable activities and impact at first hand by attending training and events and through involvement in relevant projects.
- Learning and development opportunities specific to job roles and on mental health and wellbeing topics.
- Coaching (offered to CWT pro bono, depending on team member and need).
- Social events and team days.
- Bike to work scheme.
- Time off for volunteering.
- Unpaid leave/sabbatical particularly if this supports personal or professional development (offered after 2 years in post).
To apply
Please send your CV and a covering letter, demonstrating how you meet the requirements of the role. Applications will not be considered without a covering letter. The deadline for applications is Sunday 30th June.
We reserve the right to close this vacancy early if we receive sufficient and suitable applications for the role. Therefore, if you’re interested, please submit your application as early as possible.
You will hear back from us by Friday 5th July, if not before and should you be shortlisted, an interview will take place w/c 8th July and will involve a competency interview along with a short 10-minute task relevant to the role.
We will provide details about the task and provide the interview questions in advance to allow candidates time to prepare.
Person Specification – Fundraising Events Officer
The successful candidate is likely to have most of the following competencies and experience but not necessarily all. If you feel that you are a strong candidate, please do apply.
Skills required and relevant experience
Essential
- Highly organised and able to prioritise, plan effectively and work to deadlines.
- Excellent relationship management skills
- Excellent oral and written communication skills
- Comfortable working with databases to manage supporter records and report on progress.
- Knowledge of standard Microsoft Office software
- Comfortable with digital tools to aid promotion and fundraising.
Desirable
- Experience in using database software or a willingness and competence to pick up this skill quickly.
Attainment
Essential
- Experience of working in an events role or in a similar field
Desirable
- Experience of managing budgets and working to targets
- Experience of evaluating events
- Knowledge of GDPR requirements
- Experience of a variety of different fundraising events
- Knowledge of fundraising in the UK charity sector
Personal attributes
Essential
- Initiative-taker and solution-minded with a can-do attitude towards any task or challenge.
- Professional, enthusiastic and flexible, with a strong willingness to learn.
- An ability to work independently on projects as well as an enthusiasm to support the wider Fundraising Team.
- Great interpersonal and social skills
- A commitment to working to meet the charity’s objectives.
- Enthusiasm for events and community fundraising
- Creativity and willingness to try new things
- Comfortable in representing the charity
Desirable
- Interest in and awareness of mental health issues.
To educate young people and those around them about their mental health and wellbeing.
The client requests no contact from agencies or media sales.
This is a new and unique role to support the CEO and the Trust's Board and Strategic Leadership (SLT) team to manage the charity and enable our impact for nature.
Suffolk WildlIfe Trust is the county's nature charity - protecting and restoring Suffolk's wildlife. As Organisation Support Manager you will work directly with the CEO, SLT and Trustees to support the administration and governance of the charity and liaise closely with our Operational Leadership Team (OLT) and other colleagues across the Trust.
You will bring exemplary administrative skills and a positive, proactive attitude to the role to ensure efficiency, compliance, best practice, and supportive internal communication to support our work for nature. As this is a new role, you will have a unique opportunity to work with the CEO to shape it and maximise your positive impact for the charity.
There are 3 key areas of focus to support the Trust's mission to bring nature back:
1: Governance & Board Administration
2: Executive support to the Chief Executive
2: Health & Safety systems management
Our culture matters to us and enables us to achieve more for wildlife. Suffolk Wildlife Trust is a gutsy organisation that seeks to learn from experience and embraces new ideas. We are driven by our shared passion for nature and support each other to be the best we can. We constantly strive to communicate and collaborate brilliantly, representing the Trust in a friendly, professional and well-informed manner. This is a cross-team role, providing support to colleagues through the systems and processes you manage, and your can-do attitude and approach.
We have an excellent benefits package including a 9% pension contribution, 33 days holiday (increasing to 38 over 5 years) and an employee asistance programme for you and your household.
Find out more on our website and apply for this rare opportunity today.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
We are an award-wining and fast-growing local charity with an established reputation for making a real difference in our community. We run Outside the Box, providing a wide range of opportunities for people with a learning disability and a CQC registered homecare company, Carers and Companions, providing home and community services for elderly people and those with disabilities, learning disabilities and health conditions.
We are a registered charity and social enterprise. We operate as a business, with a professional approach to delivering our mission of positively changing the lives of the people that we serve.
Since our establishment in 2013 we have achieved significant growth and a leading reputation as an innovative organisation. From small beginnings, we now have a turnover of c. £1 million, employ over 50 people, provide support to over 100 people each week and our community café has a large and loyal customer base. We continue to innovate and grow attracting new clients, customers, employees and community partnerships.
The charity was awarded the Social Investment Award 2021, run by Social Enterprise Yorkshire and Humber, with the judges commenting that we are:
“...a small but mighty organisation with so much passion and enthusiasm to make a real difference for their community”.
To support and help drive our continued development we now need to strengthen our central, ‘corporate’ services for the charity and its constituent business operations. These services span HR, finance, management information, compliance, systems and ICT, premises and administration together with project management as required. We have created a new role, Business Support Manager, to lead this step-up in our central services.
The role
The Business Support Manager will lead the development and delivery of best quality, highly responsive business support services helping to ensure administrative excellence, smart systems and processes and fully compliant operations across the organisation.
Working to the CEO and with the wider management team, the Business Support Manager will play a pivotal role in overseeing and coordinating central services for the charity. You will manage multiple administrative and business functions delivering great service to internal customers in areas spanning: core finance and performance management processes and systems; HR including staff recruitment, induction and workforce development; building and IT management; and quality, compliance and governance including overseeing policies, procedures and documentation. Developing and delivering more efficient, streamlined office operations and workflows for our central administration and operations support is a key focus for the role.
There is real scope, as we continue to grow, to develop both the job role and your own career progression.
About you
You will be highly organised, efficient and proactive and have:
· At least 3 years experience in a relevant business support/finance administration role
· Excellent financial and administrative skills including expert working knowledge of finance and accounting packages e.g. Quickbooks, Sage and processes e.g. invoicing, debt, monthly, quarterly and annual management finance and accounts, P&Ls
· Exceptional attention to detail
· Strong IT knowledge and capability
· Great analytical, problem-solving and interpersonal skills
· Understanding of best practice HR administration
· Line management experience
· Knowledge/understanding of corporate/charity governance desirable.
Please click on the 'Quick Apply' button to access the Application Pack and to submit your application.
We are open to this being a 4-day per week role for the right candidate.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Sunday Times Best Places to Work 2024
MAIN PURPOSE OF JOB:
To help and support Owners profile their much loved companion pets with The Trust.
To identify individuals outside our charitable remit and refer them to other organisations that can offer assistance and always seek advice in the case of doubt.
To raise a computerised record or case to log the call.
To help support the department with any administration process including inputting information on to our database.
This post will require a good overall understanding of the needs of older people and their pets.
MAIN DUTIES AND RESPONSIBILITIES:
i. To listen to the needs of each Owner and accurately record information for each Owner and their pet by completion of a computerised case.
ii. To raise and administer pet profiles and add to the database in professional and efficient manner.
iii. To call and reassure supporters during the process of pet profiling.
iv. To assist with reporting on pet profiles.
v. To ensure you record all of your communications onto the database in an accurate and timely fashion by way of comments on each Owner case at the end of each conversation and appropriately refer to Management about urgent cases.
vi. To help maintain up-to-date records and mailing lists for Owners, Owners’ contacts and volunteers throughout the course of your work.
vii. To have a good working knowledge of other roles and tasks within the team and provide ad hoc support as required including inputting information.
Case types include; Dog Walking, home checks, Short term fostering, long term fostering, pet care, talks and pet profiling
v. To liaise with all other members of The Trust to help maintain a quality service.
vi. To contribute and liaise with the team by helping to update volunteer and owner cases in the course of your communications.
vii. To help maintain filing and filing systems related to your work.
viii. To liaise with all other staff of The Trust in a flexible manner.
ix. To liaise with all Owners and members of the general public in a polite and helpful way.
x. To be familiar with and adhere to procedures and protocols, disciplinary and applicable rules and ensure compliance with legislations (Health and Safety, Data Protection, especially the privacy of members, Owners and volunteers alike).
xi. At all times to ensure and maintain a compassionate, professional and efficient public image for The Trust.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.
“Peace of mind and practical help for older people – love, care and safety for pets”
The client requests no contact from agencies or media sales.
Operational Support Coordinator
Salary : £15,000 for a 3 day week
Facing the Future is a Samaritans service offering peer support groups to people bereaved by suicide. Since transferring the groups online in February 2021, we have supported over 800 people who have experienced loss by suicide. The team of facilitators has grown in that time from 15 to nearly 100 from all over the UK and Ireland. To help us move forward, we are looking for an empathetic individual strong on attention to detail and IT skills to be our Administrator. This role is designed to give operational support to the service, the volunteer leadership team and to our volunteer Facilitators and Supervisors as we work together to deliver our mission that no-one should have to face this isolating bereavement alone.
The responsibilities of the role are many and varied and will suit someone who is comfortable with managing a variety of tasks simultaneously. Responsibilities include managing our confidential databases, and the processes involved in setting up groups for those people on our waiting list, managing communications to group participants and to Facilitators, and supporting our training programme .
This is a part time remote working role with support from the team at Central London Samaritans.
The successful candidate will be a good communicator who is highly organised and remains calm under pressure. Importantly they should be able to manage change as we will be transferring our current systems over to Salesforce. Good listening skills are essential.
For a detailed Job Description, please download the supporting document attached to this summary.
Closing date for applications will be 17.00 hrs Monday 24th June.
Interviews will take place on Zoom, and are expected to be during the period June 26th to 30th
The client requests no contact from agencies or media sales.
Neighbourhood Watch is the largest volunteer led crime prevention and community development charity in the UK. We are expanding our small paid Central Support Team as we have increased our funding through grants and sponsorship. The Project Coordinator role offers an exciting opportunity to play a fundamental role in a range of impactful projects that drive positive change in communities. Collaborating with a dynamic and diverse team, you'll be at the heart of shaping and streamlining transformative projects, amplifying your skills in project management, stakeholder engagement, and problem-solving. This role is perfect for someone looking to work towards building a just and community focused world.
The Project Coordinator role is responsible for the smooth running of our projects and programmes. Working closely with our Heads of Department, the Chief Executive and our Administrator, ensuring that our projects are delivered to a high standard, and that our partners have a positive experience working with us.
Applicants must submit a CV AND a supporting letter detailing how they meet the job criteria
Our mission is to support and enable individuals and communities to be connected, active and safe, which increases wellbeing and minimises crime.
The client requests no contact from agencies or media sales.
We're Coney, an award-winning arts and social change charity. We’re on a mission to spark change through the power of play.
We're looking for a highly organised, independent and practical individual to join our small team as General Manager. You’ll oversee our core operations, provide support across our innovative programme, and help us to develop longer-term sustainability.
The General Manager will keep core operations running smoothly – across HR, finance and communications – as well as developing the company’s systems and policies to adapt to current and future needs. You’ll also be a key pillar of Coney’s culture and internal communications, fostering a supportive and empowering environment so that staff and freelancers can thrive.
Responsibilities:
HR & Operations
● Manage Coney’s operations, resources and materials to ensure our activities and processes are high-quality, fit for purpose and well-managed.
● Support the Directors to engender positive staff relations and good communication throughout the company, those representing it and its networks.
● Oversee Coney’s remote-working and office systems, including IT systems, schedules and other resources, ensuring that they are fit for purpose and cost-effective.
● Manage Coney’s statutory obligations with Companies House, the Charities Commission and other bodies and regulatory authorities, with support from the Directors.
● Maintain regular communication with Coney’s Trustees, ensuring that Board meetings, minutes, reports and information are prepared effectively and on time.
Financial
● Manage Coney’s day-to-day financial systems, including making bank payments and managing invoices receivable, supported by the Marketing & Admin Officer.
● Reconcile Coney’s bank accounts and input all financial activity into Quickbooks (including income & expenditure, credit cards, expenses, invoices payable, payments received) against the correct budget lines.
● Run payroll (including sending payslips and other pay documents, scheduling salary payments and reporting to HMRC) and ensure pensions, PAYE taxes and National Insurance are calculated and paid on time.
● Create and submit quarterly VAT returns using Quickbooks
Stakeholder Management & Fundraising
● Work alongside the JCEOs to maintain high level contact and dialogue with Coney’s key stakeholders.
● Manage Coney’s Friends scheme and support effective communication with funders.
● Alongside the rest of the core team, identify opportunities for fundraising, commercial projects and consultancy, building relationships and contributing to funding proposals as required.
Marketing & Communications
● Support the Marketing & Admin Officer and Executive Programme Director / JCEO to prepare and execute a marketing and communications plan – strategically positioning Coney’s work across communities and sectors.
● Support the Marketing & Admin Officer to ensure regular communication with Coney networks (newsletters, social media and other relationships) and produce effective communication and ticketing systems for events and projects as required.
See attachment for further responsibilities
Terms and benefits:
- Days: 3 or 4 days per week, to be discussed with the candidate.
- Salary: £33,000 - £35,000 FTE, dependent on experience
- Location: Our office is currently a short walk from Aldgate East station, London. We are very open to discuss hybrid working models that work best for the candidate.
- Benefits: Generous annual leave and 'agreed absences' allowances.
For the full job description and responsibilities, please read the Recruitment Pack linked on our website. Apply by Sunday 23 June.
Coney is an acclaimed arts and social change charity. We’re on a mission to spark change through the power of play.
The client requests no contact from agencies or media sales.
DUTIES AND RESPONSIBILITIES
Planning and Coordination
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Act as the first point of contact for Tour Managers, Agents and Artists, fielding initial production queries and questions about the venue, schedule etc.
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Support the Director, Music Programmer and Technical team in developing and maintaining excellent working relationships and clear communication channels with artists, partners, promoters, producers and other ICA departments.
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Be responsible for coordinating and communicating all pre-production and delivery requirements with in-house departments including Finance, Operations and Visitor Services, Technical, Marketing and Communications. Including, but not limited to, FOH staffing requirements, Technician requirements, Security and Cleaners.
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Work with the Technical Manager on technical and staging requirements of each event to ensure that rider specifics can be achieved within agreed budgetary parameters. Meet regularly with Technical Manager to ensure good channels of comms with tech team.
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Undertake planning and administration for own promotions, including booking hotels and travel in liaison with the artists and providing necessary transport as per contractual agreement.
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Complete Certificates of Sponsorship or Letters of Invitation for all non-EEA artists (as required) and supply info to artists who wish to apply for FEU tax exemptions/reductions as necessary.
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Order riders and booking event catering within agreed budgets, as required.
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In the instance the event is live streamed, ensure that we secure the relevant rights for broadcast.
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Liaise with programmers, promoters and internal departments to make the necessary arrangements for performance by high profile artists.
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Create Function Sheets, used to brief other internal teams, for every event.
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Coordinate and communicate event timings with the ICA Bar team, including requests for late closes and early opening.
Contracts and Budgets
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Issue approved and signed off contracts from the Music Programmer based on deal memos agreed and provided by the Music Programmer and ensure that these are confirmed, communicated, and understood by relevant parties before events are put on sale.
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Work closely with the Music Programmer to track budgets (which will be initially set by the Music Programmer) and report final figures after each event.
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Annual reporting of ticket income to PRS
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Reconcile budgets, manage post-concert settlements and ensure invoices are paid following all live events, feeding final budget figures back to the Music Programmer.
Ticket On-Sale Process
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Monitor box office sales during pre-production and provide final settlements to the Music Programmer and external promoters as required.
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Provide information and communicate arrangements for the sale of merchandise, programmes and any other ancillary commercial activity in conjunction with the Bookshop Manager.
Event Delivery
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Attend and manage on-the-day event delivery for approximately 2 shows a week (a rough estimate, although may increase or decrease at different times of the year).
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Work with the Executive Producer to produce monthly rotas for Event Supervisors to cover attendance of live events.
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When allocated and agreed with the Music Programmer, to attend and oversee rehearsals, soundchecks and performances in the ICA Theatre, acting as the first point of contact on behalf of the ICA.
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Any other appropriate duties as required by the Director and Head of Artistic Programmes. This may include occasional event management of dance and live performance projects.
PERSON REQUIREMENTS
Essential:
● Has demonstrable professional experience of coordinating live arts events to the highest standards
● Is able to work well and communicate with a wide range of people, including internal and external stakeholders
● Has an interest in and professional knowledge of working in contemporary music and performance
● Has a positive approach to work and is able to work flexibly and proactively
● Collaborative approach to team working, including the ability to forge strong relationships with colleagues across the organization
● Has experience of managing event budgets
● Is well organised, with outstanding administration and project management skills and precise attention to detail
● Can manage their own time and can demonstrate they are able to work to and meet deadlines
● Has good persuasion skills, including enabling others to meet deadlines
● Has demonstrable experience of remaining calm under pressure
● Is solutions-focussed, with a can-do attitude to resolving issues as they arise
● Has a broad knowledge and understanding of the arts sector
● Commitment to advancing equal opportunities and diversity
Desirable skills and experience:
● Experience of working in event management across the performing art forms.
● Knowledge of Artifax systems or other venue management and ticketing systems.