Volunteer volunteer roles in Birmingham or West midlands

Are you looking for a meaningful and flexible volunteering opportunity that also helps you develop valuable communication and interpersonal skills? Join the Talking Bubble Project and help tackle loneliness through the power of a simple phone call.

Since the pandemic, many befriending services have reduced or closed—but Talking Bubble remains one of the few projects continuing to provide regular, phone-based companionship to people who need it most. Demand for this support remains high, and we are currently looking for compassionate, English-speaking volunteers across the UK.

What is the Talking Bubble Project?

☎︎ Talking Bubble is a phone-based befriending service connecting volunteers with older adults and vulnerable individuals experiencing loneliness and social isolation. Through regular weekly calls, volunteers provide conversation, consistency, and human connection to those who may otherwise feel isolated.

Even a short conversation can have a lasting impact.

Why Volunteer With Us?

✔ Make a genuine difference in someone’s life
✔ Volunteer flexibly from the comfort of your own home
✔ Receive full training, ongoing support, and a reference upon completion
✔ Gain experience in active listening, communication, empathy, and relationship-building
✔ Opportunity for reflective learning and experience relevant to helping professions

This role may particularly appeal to students or graduates interested in psychology, counselling, mental health, social care, or related fields who are seeking meaningful experience alongside their studies or professional development.

Where appropriate, we are also happy to provide feedback, complete placement documentation, or support reports/forms required by universities or training providers.

What You’ll Need

✅ No previous experience required—just empathy, reliability, and a willingness to listen
✅ Volunteers must complete Safeguarding Adults Level 2 training and undergo a DBS check (both provided free of charge)
✅ Must be a UK resident

How to Get Involved

Apply now via the CharityJob website or contact us directly for more information.

Together, we can keep connection alive—one call at a time.

Do you want to join an organisation committed to addressing low literacy and numeracy?

Volunteers are essential to Shannon Trust and bring their energy, ideas and skills to train mentors in prisons, support learners in the community and enhance our business support team.

We are looking for volunteers to provide training and support to our mentors in prison. There may be some additional preparation and/ or administrative tasks in between volunteering days at the prison.

Our prison volunteers nurture the growth of the Shannon Trust in their prison. They help unlock the power of reading by delivering training sessions for prison mentors and offering ongoing advice, guidance and support through mentor meetings.

Volunteer recruitment dates

The closing date for applications to attend our next round of training is 6 September 2026. In some circumstances, volunteer vacancies may close early. Successful applicants will be sent interview questions in advance with notice to prepare. We will respond to all applications. Successful applicants will be invited to an interview between 7 and 18 September 2026. This is an opportunity for you to meet our regional team, to find out more about you and for us to share more information about the volunteering role.

Training:

You'll be given high quality training to prepare you for volunteering with Shannon Trust. This takes place over 4 training sessions and via our online training portal. We ask that volunteers aim to complete the training in one course as this means that you will be ready to start actively volunteering. The next training sessions for volunteering for people applying to be a prison based volunteer will take place as follows.

Please check that you can attend all of the training the dates prior to applying:

• 8 October 2026, 10am – 1pm (via Zoom)

• 15 October 2026, 10am – 1pm (via Zoom)

• 22 October 2026, 10am – 1pm (via Zoom)

• 12 November 2026, 10am-4pm (in person session, London)

You’ll also receive the opportunity to attend ongoing training sessions and peer support meetings during your time as a volunteer to build your skills and experience.

Why we want you

Shannon Trust’s vision is of a future where everyone can experience the positive impact of learning. As a prison volunteer your role will be at the heart of our organisation as you support our mentors in prisons. This will include delivering training to new mentors and supporting existing mentors to develop and deliver our Turning Pages and Count Me In programmes. You will be volunteering alongside Shannon Trust facilitators and / or frontline prison staff to empower mentors and ensure no one is left out of learning.

What you will be doing

• Delivering initial, and ongoing, training to mentors in prisons
• Supporting and encouraging the Shannon Trust facilitator and mentors to attract new learners and expand the reach of the Shannon Trust programme
• Arranging and leading mentor meetings to develop mentors’ skills, share good practice and to provide support to mentors to find solutions to concerns
• Supporting facilitators to engage prison staff and people in prison to set-up, maintain and develop the Shannon Trust reading and numeracy programmes across the whole prison, and contributing to progress planning for how to progress and achieve this
• Using your skills to build positive relationships with frontline prison staff, people in prison and other organisations
• Training and supporting mentors to collect and submit data and learner feedback
• Supporting with the planning of, and attendance at, celebration events
• Collecting and sharing good news stories and feedback
• Attending area meetings and sharing good practice with other volunteers
• Engaging with quarterly reviews to receive support and discuss progress
• Acting as an ambassador for Shannon Trust in all that you do, sharing the vision and values of the charity throughout your volunteering

The skills you need

• A commitment to providing non-judgemental support to people in prison
• Able to give a regular, reliable commitment for ideally two years and have flexibility to visit the prison at times required
• Strong communication skills and are able to use these to inspire others
• Able to deliver engaging training and identify training and support needs for mentors
• Able to manage own time and prioritise
• Able to keep up to date with Shannon Trust news and communications and share relevant information with the wider prison team
• Able to use IT

What's in it for you

• Developing and growing your understanding of the HMPPS structure and prison system
• Reasonable, out of pocket, volunteering expenses are
• You will receive induction training and ongoing training to support and develop you in your role
• All volunteers receive ongoing support and quarterly reviews to enable you to gain the most from your volunteering experience
• We recognise and are grateful for the added value that volunteers bring to our organisation
• We provide flexible volunteering opportunities, subject to the requirements of your role

About the Role

As a Maintenance Volunteer, you will help maintain and improve the homes and environments of people with autism, sight loss, and learning disabilities. Your support will help create safe, comfortable, and welcoming spaces where people can thrive.

This role involves practical tasks such as painting, decorating, gardening, and general DIY. Please note that electrical, plumbing, and gas work are not included in this volunteer role.

 The Difference You Will Make

By volunteering, you will help to:

• Improve the appearance and comfort of people's homes.
• Create safe and welcoming environments.
• Support people to feel proud of where they live.
• Enhance the wellbeing of the people we support.

 What You Will Do

• Assist with painting and decorating projects.
• Carry out basic DIY tasks and minor repairs.
• Help with gardening and outdoor maintenance.
• Support with assembling furniture and equipment.
• Follow health and safety guidance at all times.
• Report any maintenance concerns to SeeAbility staff.

What We Are Looking For

We are looking for volunteers who are:

• Practical and reliable.
• Friendly and approachable.
• Happy to work as part of a team.
• Enthusiastic about making a difference.
• Committed to inclusion and equality.

Previous DIY or maintenance experience is essential.

Requirements

• Aged 18 or over.
• Complete volunteer induction and training.
• Provide references.
• Complete a DBS check if required.
• Follow SeeAbility policies and health and safety procedures.

About Us

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. In 2024 we  celebrated our 225th anniversary, having pioneered specialist support across multiple generations since 1799!

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.

Become a Fundraisng Team Leader Volunter!

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be:

• supporting and encouraging a team of fundraising volunteers
• planning fundraising events and activities with your team
• allocating tasks before and during fundraising events
• keeping financial records from fundraising events
• encouraging and promoting a professional image of Cats Protection
• following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Become a Fundraising Volunteer!

Help make a better life for cats – because life is better with cats

Our vision for volunteering

Volunteering is, and always will be, at the heart of Cats Protection. It’s joyful, inclusive, and driven by people working together to transform the lives of cats, people, and communities. When you volunteer with us, you become part of something truly meaningful.

The difference you’ll make

Thanks to the generosity of our supporters, Cats Protection helps thousands of cats every year. Our fundraising volunteers play a vital role in making this possible. By using your passion for cats and people, you’ll help raise the funds needed to support more cats and kittens in need.

As a fundraising volunteer, we’ll support you to get involved in a way that suits you best. Whether you enjoy organising events, fundraising online, promoting activities on social media, helping with administration, or coming up with fresh ideas — there’s a place for you here. Whatever your skills or interests, this could be the perfect role.

What you can expect from us

• A warm, welcoming, and inclusive environment in line with our values and behaviours
• Support to help you have a positive and impactful volunteering experience
• Agreed out-of-pocket expenses covered in line with our Expenses Policy
• Access to learning, development, and engagement opportunities

What we need from you

This is a highly flexible role, and you can choose how you’d like to get involved. Opportunities include:

• Face-to-face fundraising – organising or helping at fundraising events, running supermarket collections and fundraising stands, and monitoring collection tins
• Online fundraising – setting up online appeals and writing engaging cat case studies to maximise donations
• Marketing and promotion – spreading the word about fundraising activities via social media and local press
• Administration – processing donations, sorting and recording donated goods, and completing Gift Aid paperwork
• Championing our work – helping to develop new fundraising ideas and increasing community engagement
• Photography – capturing images of cats in care, cats we’re helping, fundraising events, and all things Cats Protection

Time commitment

This role is flexible and designed to fit around your other commitments. You’ll be part of a friendly team raising vital funds — and having fun along the way.

You could be just the volunteer we’re looking for

We’re committed to building a diverse, compassionate, and inclusive organisation where everyone can be themselves and do their best. Together, we’re courageous and compassionate in helping people see the world through cats’ eyes.

Join the UK’s leading cat welfare charity and help make a better life for cats. Together, we are all for cats.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be:

• supporting and encouraging a team of fundraising volunteers
• planning fundraising events and activities with your team
• allocating tasks before and during fundraising events
• keeping financial records from fundraising events
• encouraging and promoting a professional image of Cats Protection 
• following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

About YAUK

Youth Advantage UK is a charitable organization that uses a research-led approach to inform policy work and projects that aim to promote and further the human rights of young people aged 11 to 25 across the United Kingdom.

Please note that this is a remote VOLUNTEER role.

We won't accept applications from individuals residing outside of the UK as we operate on the principle of bettering the lives of young people in the UK. Therefore, we require our volunteers to have an understanding of what it is like to live in the UK.

Responsibilities

• As the Senior HR Officer in our Volunteer Relations team, you will be reporting directly to the HR Manager, as well as oversee the day-to-day management of volunteer relations across our organisation, ensuring the  smooth execution of policies and adherence to the Volunteer Handbook. Your role involves being the primary point of contact for volunteers, addressing queries, and resolving issues promptly while upholding the organisation’s standards and values.

• You will also play a key role in fostering a professional and supportive environment for all volunteers, maintaining productive relationships, and ensuring operational excellence in volunteer management.

Duties

1. Exit Management

• Facilitate seamless volunteer offboarding processes, including conducting structured exit interviews to identify areas of improvement.
• Maintain accurate records of exits to inform retention and engagement strategies.
• Ensure compliance with organisational policies during volunteer departures.

2. Volunteer Inactivity Management

• Monitor volunteer activity levels and implement inactivity management procedures in collaboration with line managers.
• Maintain updated records to track and report volunteer activity trends.

3. Grievance and Conflict Resolution

• Implement and manage an efficient grievance procedure to handle volunteer concerns professionally and promptly.
• Ensure impartiality and transparency in addressing grievances, collaborating with relevant stakeholders for resolution.
• Collaborate with the L&D team to provide periodic training for volunteers and managers on grievance handling and conflict resolution.

4. Policy Execution and Compliance

• Act as the primary custodian of the Volunteer Handbook, ensuring volunteers are well-informed about organisational policies and procedures.
• Monitor compliance with organisational guidelines and address any violations in consultation with the HR Manager.
• Partner with the Policy team to update the Volunteer Handbook periodically to reflect regulatory changes and organisational needs.

5. Volunteer Relations

• Serve as the first point of contact for volunteers, addressing their queries and concerns to foster a positive environment.
• Actively promote inclusivity and diversity in all volunteer-related activities.

6. Compliance and Reporting

• Ensure all volunteer-related activities comply with organisational and legal standards.
• Prepare regular reports on the approved Key Performance Indicators (KPIs) including challenges and support needed.

Requirements

• Excellent writing and communication skills.

• IT literacy with own equipment (laptop and phone)

• Ability to work well in a team.

• Strong attention to detail and organisational skills.

• Ability to prioritise tasks and manage time effectively.

• Passionate for personal development

• Good experience and foundation in employee/volunteer relations

• Right to volunteer in the UK

Benefits

• This is a UK-based, 100% fully remote and flexible role.

• Supportive team and management to enhance your skills and build on your experience.

• Your work will help transform and empower many young people’s lives, rights, and interests and assist in promoting equality for all young people.

Why Volunteer with Us?

We are a supportive and friendly organization that takes pride in developing and nurturing our volunteers and providing them with excellent opportunities to thrive and further encourage their career growth and future aspirations.We offer a fully remote working environment and a flexible and adaptable working schedule. This is an excellent opportunity to join a growing organization, enhance your skills, and gain valuable experience. If this sounds like you and you are interested in applying for this position, please submit your CV.

What You’ll Gain

Recognition through:
oLinkedIn testimonial and reference
oA public thank you post
oPermission to list YouthAdvantage UK as an employer on your CV/LinkedIn
oA written reference upon completion of your commitment

We look forward to hearing from you!

Overview

This is an exciting opportunity for a motivated and enthusiastic volunteer to join our Communications and Marketing team of volunteer professionals.

We are looking to appoint someone who has 7 or more years of professional experience in either Communications and Marketing and who has some experience of leading or / and managing a team in a Communications and Marketing environment.

Reports to: Head of Communications & Marketing 

Core duties and responsibilities

• To take part in department wide management and leadership activities
• To provide practical assistance to the Head of Department
• To support the planning of department activities
• To take on line management roles as assigned
• To provide effective supervision and guidance to other volunteers as delegated
• To work with the Head of Department to support progress and performance in relation to departmental activities to be undertaken
• To oversee departmental tasks
• To provide support and additional capacity with regards to progress of departmental relevant tasks

Requirements

• At least 7 or more years of relevant experience.
• Some experience (ideally 2 or more years) of managing or leading a team.
• To have some understanding of managing volunteers.
• Excellent writing and communication skills.
• IT literacy with own equipment (laptop and phone)
• Ability to work well in a team.
• Strong attention to detail and organisational skills.
• Ability to prioritise tasks and manage time effectively.
• Previous volunteering experience or experience in any kind of start up desirable
• Right to volunteer in the UK

Benefits

• This is a UK-based, 100% fully remote and flexible role.
• Supportive team and management to enhance your skills and build on your experience.
• Your work will help transform and empower many young people’s lives, rights, and interests and assist in promoting equality for all young people.

Could you use your voice to help tell stories that really matter?

As a Media Volunteer with Christian Aid, you’ll help bring powerful, real-life stories to life—sharing how supporters across the UK are creating change and challenging poverty. Whether it’s capturing moments from local events or shaping stories for media, you’ll play a key role in helping more people see the impact and feel inspired to act. 

This is a flexible, creative role where you can grow your skills while making a genuine difference. You’ll work alongside a supportive team, building confidence in writing, storytelling and media engagement—turning everyday experiences into stories that reach new audiences and spark action. If you enjoy connecting with people and want to use creativity for good, this could be a great fit. 

We're looking for volunteers in England, Scotland and Wales (where Welsh language skills would be a bonus).

Focus Birmingham is a dedicated charity supporting people with sight loss and complex needs, helping them lead fuller, more independent, and more connected lives. We’re currently looking for organised, caring, and reliable volunteers to join us as Admin Volunteers.

If you can spare just a few hours a week, you can play a vital role in keeping our services running smoothly and ensuring that people with sight loss receive the support they need. Your contribution behind the scenes, from your home or at our centre, helps create the strong foundations that allow our frontline teams to deliver life-changing support.

As an Admin Volunteer, you’ll assist with tasks such as updating records, making follow-up calls, organising information, preparing materials, and supporting staff with day-to-day administration. Your attention to detail and friendly approach will help us stay connected, responsive, and effective, and you won’t be doing it alone. We’ll support you at every step, from application and onboarding to ongoing training and guidance from our volunteer team.

Summary

Professors Without Borders is a UK and Luxembourg registered charity with a mission to improve access to quality education (SDG4) for all.

We are looking for volunteers to contribute to our fast growth and help us reach communities around the world.

This is a voluntary, remote opportunity with flexible responsibilities. It’s an ideal position for those looking to develop their skills, grow their network, and give back by contributing their expertise to a meaningful cause. You will align with our core values, believe passionately in the power of education, and uphold our ethical standards.

Who We’re Looking For

The ideal candidate will have:

• A passion for education and belief in our mission
• Excellent written communication skills in English
• A talent for graphic design
• Experience working with partners and stakeholders is a plus
• A proactive attitude, reliable, punctual, and possess an eagerness to learn

Written Communication and Programme Documentation

• Lead the drafting, editing, and refinement of supporting programme documents, including country reports, concept notes, post-programme notes, and partner-facing materials.
• Ensure all written outputs are clear, accurate, audience-appropriate, and aligned with Professors Without Borders' voice, messaging, and strategic priorities.

Graphic Design and Branding

• Support the visual design and presentation of programme documents and publications, ensuring materials are professional, accessible, and consistent with brand standards.
• Maintain visual identity across Professors Without Borders outputs, from internal templates to external-facing publications.

Programme Support

• Maintain a working understanding of all active programmes from inception to completion, ensuring written and visual outputs reflect current programme status and needs.
• Assist with logistics, partner meetings, and on-the-ground support during programme delivery as needed

Why Volunteer With Us?

• Make a meaningful impact on global education
• Gain valuable nonprofit experience
• Expand your professional network
• Flexible remote work fitting your schedule
• Potential to earn university internship credits (subject to your institution’s policies)

About Our Time
Our Time is the only UK charity dedicated to improving the lives of children growing up with a parent who has a mental illness.

Around 4 million children in the UK are affected, yet there is still no dedicated national support for this group. For over 20 years, Our Time has been making sure these children aren’t overlooked. We work across a child’s whole support network, offering training for professionals, resources for schools, and safe, welcoming spaces for families through our unique KidsTime Workshops.

Our mission is to break the cycle of intergenerational mental ill health by supporting and empowering children to live confident, connected, and emotionally healthy lives. We’re a small team with a big mission, and we’re always looking for passionate people and partners to help us reach more children and families.

About the “I Wish” campaign
Launching in September 2026 and running through to Mental Health Awareness Week 2027, “I Wish” is an ambitious awareness raising campaign. People with lived experience of parental mental illness share, in their own handwriting, in their own words, the one thing they wish an adult had known, asked, or done. The photograph series creates a powerful visual campaign that calls professionals to act and invites everyone to listen.

The campaign aims to:
• Reach new audiences and reduce stigma around parental mental illness
• Drive teachers and education professionals to sign up to Our Time’s training and school support services
• Build a cohort of committed schools across the academic year
• Generate national and education press coverage using compelling human stories backed by statistics
• Engage the wider public, supporters and donors

The role
We are looking for a PR-savvy volunteer to support around media outreach for the I Wish campaign launch. Working closely with Our Time’s Communications Lead, you will help us get this campaign in front of the journalists and editors who can amplify it; from education press to national human interest desks.

This is a hands-on, delivery-focused role. The campaign has a clear press release angle, strong statistics, and compelling human stories ready to go. We need someone to help us pitch them effectively.

What you’ll be doing
Building the media database
• Research and compile a tailored media list covering our priority target outlets: education press (TES, SecEd, Schools Week, Headteacher Update), national titles (Guardian Education, BBC, i paper), parenting media (Mumsnet, Netmums, Mother & Baby), mental health charity sector press, and relevant regional outlets
• Identify the right individual contacts (journalists, editors, and news desks) for each outlet and audience
• Maintain and organise the database so it is clear, up to date, and easy for the team to use going forward
• Access to Cision, Vuelio, or a similar media database is a significant advantage for this part of the role

Preparing pitches
• Working with the Communications Lead, develop tailored pitch angles for different outlets and audiences. For example, a data-led pitch for education press versus a human-interest pitch for national titles or parenting media
• Draft pitch emails and follow-up copy that is concise, compelling, and campaignready
• Help prepare supporting materials including ambassador story profiles and key statistics for journalists

Pitching and follow-up
• Send pitches to target journalists and editors, ahead of the campaign embargo lift (approx. 1–5 September 2026)
• Manage follow-up contact in a timely and professional way
• Track responses and coverage, flagging interest and opportunities to the Communications Lead
• Support any requests for interviews or additional information from media contacts

Who we’re looking for
We’d love to hear from you if you have:
• Experience in PR, journalism, communications, or a related field; agency, in-house, or freelance all welcome
• A good working knowledge of the UK media landscape, particularly education, national, and/or charity sector press
• Strong written communication skills and confidence drafting pitches and press materials
• A systematic, organised approach to building and maintaining media lists
• Access to Cision, Vuelio, or a similar media intelligence tool (desirable but not essential, we can work together on this if not)
• An interest in mental health, children’s wellbeing, education, or the charity sector
• Availability from August 2026, with the ability to commit through to October 2026

You don’t need to have volunteered for a charity before. What matters most is your PR instinct, your ability to craft a pitch, and your willingness to get stuck in.

What you’ll get in return
• The chance to work on a powerful campaign with real social impact
• Hands-on experience working with a small, dedicated charity team
• A named credit and reference on request
• Flexibility to fit the role around your existing commitments
• The knowledge that your work directly helps more children of parents with mental illness feel seen and supported

Time commitment
We’re asking for up to one day per week across August and September 2026, with the possibility of lighter-touch support continuing through to Mental Health Awareness Week in May 2027. That said, we know schedules vary, if you have more or less time available, but are keen to get involved, we'd love to chat. We’re happy to be flexible and work around what’s realistic for you

How to apply
Please get in touch with a brief note about your background and why this role appeals to you. We’d also love to hear if you have access to any media database tools. Applications are reviewed on a rolling basis. We hope to have someone in place by late July / early August 2026.

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.