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Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Barnardo's is looking for volunteers to help support online parenting groups. Your friendly welcome and practical support can help parents feel confident, connected, and able to access the guidance they need. Volunteer from home, gain valuable experience, and be part of a charity that changes children's lives every day.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Purpose: To coordinate and deliver high-quality, person-centred clinical and care support for AuDHD UK beneficiaries, ensuring compliance with clinical guidelines, robust risk management, and effective navigation of care, funding, and safeguarding processes.

Location: Remote (UK-based preferred)

Reports to: Care Coordinator

Commitment: Flexible, part-time (details negotiable)

Role: Unpaid volunteer position

This role is subject to an Enhanced Adult DBS check - you must meet our eligibility requirements to be considered (must be a current UK resident and have been for the last 5 years). You must also have your own personal computer/laptop to work from.

Key Responsibilities

Clinical Guideline Compliance

• Support the Care Coordinator in implementing and maintaining up-to-date clinical guidelines, ensuring all activities align with best practice.

Beneficiary Safeguarding and Referral

• Conduct comprehensive risk assessments for beneficiaries, with particular focus on high-risk cases, and ensure all documentation is thorough.

• Risk assess and send initial referral for neurodiversity assessments

High-Risk Cases & Referrals

• Coordinate high-risk cases, working closely with the Care Coordinator to ensure robust safeguarding, timely referrals, and multi-agency collaboration.

Funding Eligibility

• Understand and advise on eligibility for funding and support, including eligibility and risk assessments, and accurate documentation for each applicant.

Care Complaints

• Manage and investigate care-related complaints, following formal procedures and ensuring detailed documentation.

Care Coordination

• Serve as a key point of contact for beneficiaries, families, and professionals, ensuring seamless communication and continuity of care.

• Develop and review personalised care and support plans, adapting to changing needs.

Essential Skills & Attributes

• Experience in safeguarding adults, care coordination, case management, or clinical support (NHS, social care, or charity sector preferred).

• Strong risk assessment, safeguarding, and documentation skills.

• Excellent communication, empathy, and interpersonal skills.

• Ability to manage sensitive situations and maintain confidentiality.

• Strong organisational skills and attention to detail.

• Commitment to AuDHD UK’s mission and values.

• Lived experience of AuDHD (desired).

Time Commitment Estimate

• Clinical Care Team Management and guideline compliance: 2-4 hrs/month (availability to join our Key Staff Meeting on Wednesdays at 12pm is desirable)

• Beneficiary risk assessments: 2-5 hrs/week at peak application times

• High-risk cases/referrals: 2–4 hrs/case

• Funding eligibility: approx. 1 hour per case ad hoc

• Care complaints: 2–4 hrs/case (plus 3–5 hrs/case for formal investigations)

The above times are estimates during peak application periods. General expectation approx. 3-5 hours a week

Mission Alignment Requirements

All applicants must demonstrate:

• Understanding of AuDHD UK’s core purpose.

• Commitment to volunteer-led service delivery.

• Adherence to safeguarding and ethical guidelines.

Our vision is to help build communities that save lives and serve each other through volunteering for health and first aid.

Young people play a crucial role in helping us realise this mission. As a volunteer with our youth teams, you’ll be trained to provide our young people with both life skills and lifesaving skills – all while having great fun!

You’ll be working with our brilliant Badgers (aged 7-10) or creative Cadets (aged 11-18). You’ll also have the opportunity to design your own role, whether that involves running fun activities – such as outdoor events, summer camps and mountain adventures – or providing ‘behind-the-scenes’ support.

We’ll offer you the chance to become a fully-fledged Youth Leader, which will mean completing extra courses in First Aid or Adventure to broaden your capacity and experience.

Would you like to volunteer once a week or once a month? That’s entirely up to you. With the constant guidance of a friendly volunteer manager and youth team, you’ll have all the support you need to make bold strides and rediscover your inner ‘big kid’.

This role is exempt from the provisions of the Rehabilitations Offenders Act and as such as Enhanced DBS check will be obtained.

Closing date for this advert is 06/09/2026

Interviews - Date, Times and Locations to be advised

Training - Date, Times and Locations to be advised

If you are an existing SJA volunteer or employee, please apply here:

If you are external to SJA, please apply below:

RANGER CADETS — UNIT RANGER (UNIT COMMANDER)

Lead our pilot East London unit. Build the team. Inspire the cadets. Shape the future.

Ranger Cadets is a new, independent, inclusive youth organisation with a powerful mission: prepare young people aged 11–21 for life through service, community, skill development and positive leadership .

We’re launching our pilot East London unit — the first of many. A modern, community‑focused, volunteer‑powered youth organisation where young people grow, contribute and discover what they’re capable of.

To make this vision real, we need a Unit Ranger — a confident, organised, energising leader who can run the unit, support volunteers, inspire cadets and represent Ranger Cadets in the local community.

If you love leadership… If you thrive in teamwork… If you want to help build something meaningful from day one… This role is for you.

THE VOLUNTEER ROLE: Lead the East London Unit — and Bring Ranger Cadets to Life

As Unit Ranger, you will be the driving force behind our pilot unit. You will lead weekly sessions, support volunteers, deliver our programme, and build strong community connections.

You will:

• Lead and manage the East London Ranger Cadets unit

• Support Youth Leaders and volunteers

• Deliver a safe, inspiring, high‑quality programme

• Build local partnerships with organisations who believe young people should have opportunities to contribute, learn and lead

• Coordinate cadet participation in appropriate community projects and public events

• Ensure cadets experience meaningful service, skill development and leadership opportunities

• Represent Ranger Cadets at community events, meetings and partnership activities

• Help shape the identity, culture and success of our first unit

This is a hands‑on leadership role — practical, people‑focused and full of purpose.

You won’t just run a unit. You’ll help build the organisation from the ground up.

WHO WE’RE LOOKING FOR

Someone who:

• Has natural leadership qualities

• Enjoys organising people, plans and priorities

• Can inspire volunteers and young people

• Believes youth organisations should be modern, inclusive and community‑driven

• Thrives in teamwork and collaboration

• Wants to help build a new uniformed youth organisation from scratch

• Loves being part of something meaningful

You don’t need formal youth work experience. You don’t need qualifications. You just need commitment, clarity and a desire to make a difference.

WHY THIS ROLE MATTERS

Because the East London unit will be the blueprint for every future unit.

Your leadership will shape:

• The culture

• The programme

• The partnerships

• The volunteer experience

• The cadet experience

• The future of Ranger Cadets

You will help create a youth organisation that:

• Builds confidence

• Develops skills

• Connects young people to their community

• Challenges negative youth stereotypes through visible contribution and service

• Gives young people a place to belong and grow

You will help build something that lasts.

WHAT YOU’LL BE PART OF

Ranger Cadets is:

• Independent

• Inclusive

• Community‑focused

• Volunteer‑powered

• Committed to giving young people real opportunities to grow

We partner with local authorities, businesses and charities to create meaningful opportunities for cadets and strengthen community engagement .

You won’t just be joining a youth organisation. You’ll be helping build a movement.

READY TO LEAD OUR PILOT EAST LONDON UNIT?

If you’re excited by the idea of leading a unit, inspiring volunteers, empowering young people and helping build a brand‑new uniformed youth organisation — we’d love to hear from you.

1. Join Ranger Cadets.
2. Lead with purpose.
3. Serve with passion.
4. Help build the future.

Support the work of St John Ambulance in your community by volunteering as a Fundraising Lead, an exciting new role which is designed to revamp how volunteering looks in the modern world; flexible, innovative and is open for all.

We need people who have a passion for helping others, care about their communities and want to make a difference, supporting them to become safe and more resilient. St John Ambulance is a charity, and our fundraising is vital in supporting our mission to place the power of first aid in everyone’s hands.

Through organising and supporting fundraising in your area, you will bring people along to our cause, growing our membership and fundraising base and spreading the message that First Aid Saves Lives.

Our vision is that everyone receives the help they need in a health crisis from those around them. We will achieve that by putting first aid at the heart of every community.​As a Fundraising Lead, you will coordinate the activity of a group of dedicated volunteers to achieve fundraising goals and support the work of St John Ambulance. Other aspects of the role include- coordinating and leading fundraising activity with your team, leading or supporting the recruitment of fundraising volunteers, supporting the promotion of local, regional and national fundraising campaigns and activities and working closely with the Community Fundraising Manager

With this new role, you simply volunteer when it works for you. That means you can give as much time as you like or as little as 24 hours across a whole year, whenever it suits you. It’s perfect for busy lives, and changing schedules

The Fundraising Lead provides an easy way to stay connected and contribute meaningfully to your local community. Through volunteering you’ll get a huge sense of satisfaction and pride delivering an essential service. It’s great for you, great for your community and great for our nation, and it requires only a small commitment of your time.

Once we have completed your selection and screening for this role, we will provide you with an induction, as well as invite you to any necessary training sessions. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles is included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

The closing date for this advert is 11/072027

Date, Times and Location for the interview to be advised

Date, Times and Location for any training to be advised

Choice International is a UK based not-for-profit international development organisation that seeks to address inequality issues both overseas and within the UK. We promote equality, diversity and inclusion via researching, developing and implementing development projects for disabled people and other disadvantaged communities in the UK and overseas.

In view of upcoming development projects, we are seeking applications for a Project Development & Marketing Volunteer to work from our office in East London. There is opportunity for working from home after the first month.

This is an exciting position that offers plenty of scope to make a real difference in support of equality and diversity. We are currently delivering disability sports projects and events in India and in London.

The role is to assist the organisation with the development of national and international programmes for disability and equality rights and other related projects through research, administration and writing proposals, emails and reports.

The main responsibilities will be:

• To research potential partnerships and assist in the development of project proposals
• To research funding opportunities and assist in the development of grant proposals
• To assist in the organisation and management of Choice International activities and events
• To represent Choice International at conferences, exhibitions and seminars, as necessary
• To support other administrative tasks, as necessary.

Applicants should have a positive, can-do attitude, be reliable and trustworthy. If you are passionate about equality diversity and international development and keen to gain valuable, hands-on experience, then we would like to hear from you.

Please note that this is a voluntary, unpaid position. However, depending on funding available we may be able to contribute to the cost of travel from your home to the office.

Please note due to the number of applications we receive we are unable to respond to all applicants hence only shortlisted candidates will be contacted. 

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application.

What experience do I need?

• You do not need any previous experience with disabled children or young people
• We ask that you are friendly, caring, reliable and able to make a commitment to visit a young person regularly.

What will I be doing?

You will volunteer within WECIL’s befriending service for disabled children/young people and their families. This involves:

• Spending time regularly with a disabled child or young person in their home or their local community.
• You will not be asked to administer medication or deliver personal care in this role.

Who am I responsible for?

• You are responsible for the safety and wellbeing of the child or young person you are linked with.
• All links are risk-assessed and carefully monitored by your Co-ordinator.

Who am I responsible to?

The parent/carer.

• You must ensure that the parent / carer’s reasonable instructions and guidance regarding the welfare of their child are adhered to and that clear communication is maintained.
• Feedback must be given to the parent/carer following a visit.

Your co-ordinator and Time2Share@WECIL.

• You must respond promptly to any contact from your co-ordinator.
• You are required to report monthly on any time spent with the child you are linked with, any activities undertaken, and to take part in the annual review.

How often will I be needed?

• We typically ask for volunteers to commit to 2-4 hours a week
• The days / times are agreed between the volunteer and the family.
• We ask for a minimum commitment of 6 months to ensure the child and their family are able to benefit fully from the relationship.

What about expenses?

• Volunteer travel expenses can be reimbursed on receipt of a claim form. You won’t be left out of pocket.

Time2Share@WECIL is committed to the safeguarding and welfare of children and young people and expects its staff and volunteers to share this commitment. Our first priority is to ensure the safety of the children we support. Time2Share@WECIL reserves the right to end a link without notice or giving reason

Online Sales Volunteer (Vinted & eBay)

Help turn donated treasures into vital funds for our charity!

We are looking for an enthusiastic and trustworthy volunteer to support our online sales through Vinted and eBay. If you enjoy spotting valuable items, researching prices, taking photos or have an interest in online selling, this could be a rewarding role for you.

What you’ll be doing

You’ll help us raise extra funds by preparing and listing donated items for sale online.

Tasks may include:

• Identifying suitable donated items for online sale
• Preparing and presenting items for listing
• Taking clear, appealing photographs
• Researching pricing and helping value items
• Creating listings on Vinted and eBay
• Monitoring and assisting with online sales activity
• Packing sold items ready for posting
• Taking parcels to local drop-off points
• Helping maximise income from donated goods

We’re looking for someone who:

• Is trustworthy, reliable and enthusiastic
• Has good attention to detail
• Is comfortable using online platforms or willing to learn
• Enjoys researching and practical tasks
• Has an interest in online selling and fundraising
• Can work independently and use initiative
• Has experience with Vinted, eBay or similar selling platforms (beneficial, but not essential)

Time commitment

• Shifts are usually 10am–1pm or 1pm–4pm

Regular weekly volunteering preferred, with some flexibility available.

What will you be doing?

SPORT 4 SUCCESS is looking for an experienced marketing or social media professional to lead the development of our marketing strategy and improve how we communicate our work.

We are a UK-based charity that uses sport to help young people develop life skills such as teamwork, communication and leadership. We have delivered a growing number of programmes and events, but our marketing and social media have not developed at the same pace as our delivery.

The volunteer will take leadership of our overall marketing direction, with support from trustees and less experienced volunteers who can help with content creation and delivery.

Key responsibilities will include:

• Creating a practical marketing and social media strategy
• Improving how we communicate our impact through stories, case studies, photos, video and programme results
• Advising on the best platforms, audiences and types of content for the charity
• Creating or directing the creation of social media content
• Helping establish templates, processes and brand guidance
• Reviewing performance data and adjusting the approach where needed
• Providing guidance and creative direction to other volunteers supporting marketing activity

This is a strategic and hands-on role. The volunteer will have freedom to shape our approach and test new ideas, while working closely with the charity’s trustees and wider team.

We are looking for someone with at least three years of professional experience in marketing, social media, communications, branding, content strategy or a related area.

The role is unpaid, UK-based and expected to require around two hours per week, with flexibility around when the work is completed.

What are we looking for?

We are looking for someone with at least three years of professional experience in marketing, social media, communications, branding, content strategy or a related field.

The most important requirement is the ability to develop a clear, practical marketing strategy and turn it into consistent activity. You should be comfortable taking ownership of the charity’s marketing direction while working collaboratively with trustees and other volunteers.

Our ideal volunteer will have:

• Experience creating and implementing marketing or social media strategies
• A strong understanding of social media platforms, audiences and content formats
• The ability to create engaging written and visual content, or provide clear creative direction to others
• Strong written communication and storytelling skills
• The confidence to introduce new ideas and advise a small charity on its marketing priorities

Experience in the charity, education, youth or sports sectors would be useful, but it is not required. Experience supporting a growing organisation, working with volunteers or developing a brand would also be valuable.

You should be creative, reliable and comfortable working within a small team. We are looking for someone who will listen to different perspectives but can also make clear recommendations and lead the marketing approach.

You do not need to produce every piece of content yourself. Other volunteers and team members can support delivery. However, you should be able to set the direction, establish suitable processes and provide constructive guidance.

An interest in helping young people develop their skills and future opportunities through sport and education would be a strong fit with our work.

What difference will you make?

Strong marketing will help SPORT 4 SUCCESS reach more young people, schools, delivery partners, funders and volunteers.

At present, much of our impact happens through our programmes, events and direct relationships, but we do not communicate that impact consistently. This limits our ability to build awareness, attract support and show the value of our work.

Your work would help us create a clearer identity, communicate our purpose more effectively and build a consistent presence across our social media and wider marketing channels.

A stronger strategy would help us:

• Reach more schools and youth organisations
• Attract volunteers with the skills needed to grow the charity
• Build relationships with sports organisations and corporate partners
• Support fundraising and sponsorship activity
• Promote programmes and events
• Share evidence of our impact
• Give young people and schools a stronger voice in our communications

The role will also help us move away from ad hoc marketing and towards a structured approach that the wider team can follow.

As a small charity, this role would have direct influence. The volunteer’s ideas and recommendations would shape how SPORT 4 SUCCESS presents itself, communicates its work and grows over the next stage of its development.

The result will be a stronger platform for helping more young people build skills, confidence and future opportunities through sport and education.

Before you apply

Shortlisted applicants will be invited to an informal online conversation with members of our trustee team. This will be an opportunity to discuss your experience, learn more about the charity and explore how you would approach the role.

Applications will be reviewed as they are received, and we may arrange conversations before the closing date. We aim to respond to shortlisted applicants within two weeks of receiving their application.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

We are looking for team members who can commit for a minimum of 10 weeks, with adaptable profiles and who have the enthusiasm and energy we need to provide support in various areas across the organisation.

In this generalist role, you will find yourself responsible for a variety of tasks, helping to ensure that both our programme activities and day-to-day operations run smoothly. Second Tree works in a transparent way, in a challenging and changeable situation in the field; therefore, an ability to learn quickly and be open to feedback is vital. 

Your role would include:

The possible tasks included below are not exhaustive or rigidly defined; an exact role profile is dependent on the skill set of individual applicants. An average day might see you talking to students in a camp to tell them about a new class, or supporting the writing of a grant proposal. Tasks could loosely fall within 4 key areas:

Programmes

• Supporting programme coordinators in maintaining the day to day running of their activities with the Youth or Adult Education Programmes

• Supporting our children’s teachers or workshop facilitators in the planning or delivery of classes or excursions outside of camps

• Communicating key messages about our programmes to our students in camps

Admin, Finance & Logistics

• Supporting our management team in liaising with external partners

• Maintaining organisation-wide financial processes

• Coordinating the arrival and housing of incoming team members

Grants & Partnerships

• Supporting in the identification of relevant grants

• Supporting in grant writing activities

 Communications & Fundraising

• Contributing to the written/visual content of Second Tree’s social media output

• Developing social media strategies to expand our reach and impact

• Producing regular reports on performance

• Maintaining our website

• Supporting the planning and implementation of Second Tree’s fundraising initiatives, such as campaigns

• Organising and maintaining regular communications with Second Tree’s donors (newsletters, thank you letters)

You should be able to:

• Be accountable and efficient, making sure that tasks that you take up are completed on the agreed timeframe

• Be honest and transparent, being able to give and receive feedback in the most straightforward way possible

• Care for people; the interests of the people we work with should always be your first concern

• Instil the values above in the people that work with you

• Have keen problem-solving abilities, and a good understanding of what questions to ask, and when

• Communicate in English, both written and orally

• Learn quickly, managing a wide-ranging and intense workload

What do we offer?

• A nurturing and collaborative working environment. We work hard to help our team members grow; investing in personal and professional development.

• Accommodation in a shared house

• Transportation to/from work

• After completion of a three-month trial, if you commit long-term, a small monthly expenses refund

In certain periods of the year, demand is extremely high, and the shared houses might be full. If you have the means to pay for your own accommodation, please let us know. We would still be happy to host you if space is available. However, in a situation where the shared houses are full, this would allow us to offer an opportunity to someone that cannot afford to pay rent.

Looking for an internship?

If, because of your degree or for any other reason, you would like to have your period at Second Tree credited as an internship, just apply to the vacancy that you’re interested in and mention this. We have agreements with several universities across Europe, and in many other cases, these agreements can be developed on an ad hoc basis.

NOTE: If you require a visa to stay in Greece for the minimum ten-week commitment, please know that as a Greek NGO, we are unable to sponsor your visa.

Wintercomfort is seeking to appoint new Trustees to join our Board. If you are keen to shape the strategic direction of the charity and support strong, effective governance, we would love to hear from you. We are particularly interested to recruit people with homelessness sector knowledge and experience. However, we warmly welcome applications from individuals with a wide range of professional backgrounds and lived experiences who can bring fresh perspectives and a commitment to our mission.

About Us

Wintercomfort is an advice and support hub for homeless and vulnerably housed people in Cambridge.  Open daily throughout the year, we provide services to aid every stage of recovery – from immediate basic welfare needs to long-term support to help people overcome challenges and fulfil their potential.  We offer housing and tenancy support, debt advice, support with training and employment, access to a range of mental and physical health services, a dedicated women’s programme, and work to promote social inclusion.

We are looking for people to join an experienced and passionate Board of Trustees who work collaboratively in providing strategic oversight and governance of Wintercomfort, to ensure its financial stability and that it achieves its mission.  No prior experience of the charity sector is required.  Induction and training is provided for all new Trustees.

Wintercomfort is committed to celebrating diversity, promoting equality, fostering equal opportunities and tackling discrimination in all it does.

This is a voluntary, unpaid, position for an initial term of 3 years. Reasonable travel expenses can be paid.

We are welcoming applications until 14th September 2026.

Interested?

We have attached the Candidate Pack to this advert with more information about the role duties and to help with your application. If you would like to apply for this position, please click the apply button and attach your CV and a short letter outlining why you would like to become a trustee of Wintercomfort and what skills you would bring to the board, it will be sent automatically to us.