Administrator and communications volunteer volunteer roles

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

Why Volunteer with VoiceAbility

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way!

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board!

Relevant Person’s Representative (RPR) Support Volunteer - role in Cheshire West

People in care homes should have a voice to communicate their needs wishes and wants. Some people need support with this, but don’t have friends and family available to assist them.  This means they’re entitled to have support from an RPR and volunteer, who are there to make sure they get the care they deserve.  Your role as an RPR Support Volunteer is to collaborate with the VoiceAbility RPR to make sure a person’s views are listened to when decisions are made about their care.

As an RPR Support Volunteer you might:

• Visit people in their care home, to make sure they’re getting the right care and support
• Talk with them about their feelings, thoughts and wishes
• Raise concerns
• Keep detailed notes and records
• Make a real difference to someone’s life

All volunteering will take place Monday to Friday between 09:00 and 17:00.  You will need to be over 18 years old and be living in the UK. Please note that there is no opportunity to volunteer at weekends or in the evening.

Safeguarding Commitment Statement

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.

ED&I Statement

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options.

To find out more click “Apply Now”.

Why we want you

As branch chair you and your branch members will create a range of activities to help spread the word about SSAFA within your community. To ensure that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

What you will be doing

· Overseeing an appropriate programme of awareness raising activities so that potential beneficiaries, volunteers and supporters are aware of SSAFA as first in mind for support.

· Building relationships with the regional and national SSAFA team, local voluntary organisations and, if applicable, SSAFA serving community teams, local military establishments, etc.

· Attending events as a key SSAFA representative.

· Providing timely reports and information to SSAFA’s central office

· Overseeing a programme of meetings including an AGM, branch meetings, committee meetings, training etc.

· Working with other volunteers, regional and national team members to attract and recruit new volunteers as required.

· Work closely with the community engagement co-ordinator to recruit, welcome, induct, support, and manage volunteers in line with SSAFA policies, such as the Volunteering Policy, Volunteer Code of Conduct, Data Protection Policy, and Safeguarding Policy.

The skills you need

· Motivating leadership with an ability lead a team of volunteers.

· Friendly and approachable

· Great written and verbal communication skills

· Basic IT skills

What's in it for you

· Gain experience of holding a key local role with oversight of all SSAFA activity in the local area.

· Support and friendship from your local SSAFA branch and the wider SSAFA community.

· Use your skills, knowledge, and life experience to benefit others.

· Support in your role from the team at SSAFA

· Develop your experience and skills which you can highlight on your CV and in job interviews.

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Could you help to raise vital funds for SSAFA in your local area? You don’t need a military background, just the ability to get on with all kinds of people, some basic I.T skills and good written and spoken English. If you already have some fundraising experience that would be great too but it’s not essential.

What is a Fundraising Coordinator?

As Fundraising Coordinator, you would work with your local SSAFA branch to develop a Fundraising Plan. You would be central to delivering this local plan to raise funds through a range of local sources including grants, trusts, appeals, collections, and events.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

SSAFA branches rely on a regular charitable income to fund all the necessities behind our support for clients. This includes volunteer travel expenses, phone bills, publicity, and grants for clients in urgent needs. A varied programme of fundraising also keeps the SSAFA profile high in the local community. We’d love to hear from you if you could help by coordinating this vital aspect of your local SSAFA branch.

When would you be needed and where would you be based?

As part of your local branch, you might have access to an office, but many volunteers are based at home. You would also be out and about at events and meetings. This role would suit someone looking to give a regular time commitment to SSAFA although when and where would be flexible to suit you.

What would you be doing?

• Developing an ethical fundraising plan based on the needs of the branch and choosing a mix of sources.
• Working with the branch secretary and Regional Fundraising Manager, recruit a team of fundraising volunteers to support events, appeals and collections.
• Working with the Regional Fundraising Manager, support national fundraising campaigns.
• Working with the Branch Publicity Officer, develop opportunities to combine awareness and fundraising.
• Planning and running local appeals, collections, and events
• Identifying and submitting applications to appropriate trusts and grant funding organisations
• Working with Marketing staff at central office check that all fundraising materials meet SSAFA branding style and current key messages.
• Liaise with Regional Fundraising Manager when pursuing opportunities beyond local sources e.g., corporates.
• Evaluate fundraising activities and provide reports and information for the branch.
• Being a positive ambassador for SSAFA including all sections of the community in awareness raising
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Give tangible and practical support to your local branch by raising funds used directly to support clients.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Role specific training to prepare you for your voluntary role - Fundraising workshops. 
• Access to a range of e-learning courses, fundraising guidance, and marketing materials
• Fundraising Manager (per region)
• Fundraising and Marketing teams based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people with good communication skills including written and spoken English.
• Confident to deal with the public, potential clients, volunteers, other agencies and SSAFA colleagues – face-to-face, by phone, email or via social media.
• Experience of running events and or submitting funding applications would be welcome but not essential.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to make enquires about fundraising opportunities by phone, email, letter or by filling in forms
• Reliable attitude, keep appointments, update the branch regarding your availability.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to get to meetings and events.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? No

Are you passionate about sustainability? Do you want to make a real impact on household carbon footprints and promote sustainable living? Can you help us crowdsource our innovative E-Save app and outreach programme?

What will you be doing?

To support delivery of the E‑Save app, you’ll help recruit, support and coordinate our growing UK‑based volunteer community. You’ll provide administrative oversight for current volunteers, support ongoing recruitment, and help develop volunteer and HR processes.

 Over time, you’ll contribute to policies, engagement programmes, crowd‑sourcing initiatives, and local pilot volunteers.

What are we looking for?

We’re looking for UK‑based volunteers with experience in HR, volunteer management, or people operations. You’ll help lead volunteer recruitment, onboarding and training; develop HR and volunteer policies; support engagement and wellbeing; and maintain confidential records. 

You’ll need strong organisational and interpersonal skills, knowledge of safeguarding and data protection, and the ability to support a diverse, remote volunteer team.

What difference will you make?

You will lead and/or support the volunteer recruitment and engagement needed to sustain and grow the organisation, and develop the network of experts and contributors that will power E-Save.

You will be at the forefront of innovation, bringing climate action into people’s homes across the UK, making sustainable living part of everyday life.

We are seeking to appoint a voluntary Trustee for our charity who will also take up the role of Company Secretary.

As Company Secretary, you will:

• Liaise with and support the chair and other trustees in organising meetings and taking minutes.
• Ensure the trustees are aware of their legal and regulatory responsibilities.
• Maintain the register of members, trustees, directors, and secretaries.
• Prepare and file annual returns and other statutory documents with Companies House and the charity regulator.
• Help us maintain compliance with charity regulations and governance standards.

We're looking for someone who is:

• Well-organised.
• An excellent communicator.
• Passionate about our mission.
• Committed to upholding the highest standards of governance

About Maidstone Homeless Care:

Maidstone Homeless Care is a well-established charity supporting homeless and vulnerable people in the Maidstone area . We run an active day centre, busy food bank and a small residential unit supporting homeless people. 

We have one formal evening meeting each month . The role of trustee is a voluntary role and consistent support is available from the trustee group as well as appropriate training.

If you're looking for a rewarding volunteer opportunity where you can use your skills to support a vital cause, we'd love to hear from you.

Join the Calendar Team at the International Humanity Foundatiaon (IHF)!

Are you organized, punctual, and passionate about coordination? The International Humanity Foundation (IHF) is looking for dedicated volunteers to join our Calendar Team!

 About Us

IHF is a global NGO committed to providing quality education and support to children and communities in need. Our mission is driven by the power of education, volunteerism, and humanitarian efforts.

Role: Calendar Team Member (Volunteer)

Responsibilities:

- Ensure all meeting links are sent out on time to all teams.

- Save important dates and reminders for various events and deadlines.

- Coordinate with different departments to schedule meetings and events.

- Maintain an organized and up-to-date calendar for the organization.

- Assist in managing time-sensitive communications and notifications.

Requirements:

- Exceptional organizational and time-management skills.

- Attention to detail and ability to manage multiple tasks.

- Proficiency with calendar management tools and software.

- Strong communication skills and a proactive attitude.

- Commitment to IHF’s mission and values.

- Ability to dedicate a few hours per week to this volunteer role.

What We Offer:

- A chance to play a crucial role in the smooth operation of a global NGO.

- Experience in calendar management and coordination within an international organization.

- Opportunities for personal and professional growth.

- A supportive and collaborative team environment.

Join us in our mission to ensure seamless coordination and help us make a difference in the world!

We look forward to welcoming you to our team!

Together, we can achieve great things.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

At Cats Protection we find thousands of perfect matches between people and cats every year. Our cat match volunteers provide the support, information and guidance needed to match the right person to the right cat.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Being part of a team that identifies suitable homes for cats in care
• Providing potential adopters with basic cat care information
• Completing homing questionnaires with potential adopters ‘virtually’, as well as face to face, which may involve visiting the homes of potential adopters
• Carrying out follow up communications if required
• Using online map searches to match cats and kittens to new homes

Time expectation

Our cat match volunteers usually spend 2 to 3 hours a week in this role which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Are you able to volunteer some time to make a difference to a national cancer charity?  We are looking for an experienced Executive Assistant that has some time each month to work remotely with occasional in person opportunities if desired, as a volunteer to support the governance of Neuroendocrine Cancer UK.

About the Charity

We exist to address the unmet needs voiced by the neuroendocrine cancer community, supporting patients and their loved ones with the physical and psychological burden of neuroendocrine cancers. Through awareness, research, better funding and support, we can give our community the attention it deserves.

Our vision is for a world in which people know how to recognise, diagnose, treat, care for, and cure patients with neuroendocrine cancer.

We are a Charity driven by strong values of equity, excellence, collaboration, honesty, transparency and integrity         

The Role

We currently have a Board of 7 Trustees that supports the Chief Executive and Leadership Team in the development and implementation of its Strategic Plan and the governance of the charity.  The Board is currently reviewing whether the current governance structure requires some development as the charity continues to grow.

The Executive Assistant to the Board is a new post to assist the smooth operation of the governance of the charity, in particular with the running of Board meetings.

Working remotely, you will assist the Chair and Chief Executive by organising hybrid and remote Board meetings, ensuring agendas are accurate and clear and distributed in a timely manner, confirming attendance, attending meetings remotely and providing summary minutes for approval.

Presently, there are 2 remote Board meetings each year, which last up to 2 hours and an away half day in London, which is a hybrid meeting.  It is likely that the number of meetings will increase to in the region of 5 a year.

You will be able to attend all these meetings remotely, although you will be encouraged to join the away half day meeting, but this will not be mandatory, and your travel and subsistence expenses will be paid.

As the Board embarks on a governance review, you will be given the opportunity to contribute your experience and thoughts to this process and assist the Chair with future Trustee recruitment.

It is envisaged that in addition to attendance of Board meetings, there will be an annual time requirement in the region of 20 to 30 hours a year, managed in your own time.

Skill Sets/Experience

Essential:

· Executive Assistant or Board Secretary experience

· Attention to detail

· Strong organisational skills

· Good verbal and written communication

· Microsoft products including Word, Excel and Forms

· Agenda setting

· Compiling PDFs of reports on shared drives/remote access

· Minute taking

· Remote meetings via Teams and Zoom including assisting with presentations

Desirable:

· Charity/third sector governance

Roots Academy’s Vision.

A generation of young Muslims who embody and promote a God-centred way of life.

At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries. Our Mission is to deliver a
structured and transformative education in the Essentials of Islam in a way that lowers barriers to access, develops a deep certainty, and inspires action.

Why Does Roots Academy Exist?

Crisis of Faith: 1 in 4 young Muslims are leaving the religion due to various factors, primarily the pervasive anti-religious content and temptations they encounter online and offline.

Roots Academy exists to bridge this gap by providing a structured and transformative Islamic education that speaks directly to the needs and challenges of young Muslims today, delivered in an engaging and accessible form that removes barriers to access and provokes thought and action.

Role Summary

Site managers are responsible for establishing partnerships with University Muslim Student Associations (MSAs) and maintaining positive relationships with these sites.

Key tasks

• Actively establish and maintain positive relationships with the MSA committees and Student Ambassadors to ensure an exceptional onsite experience for students and promote retention of sites 
• Be responsible for overseeing all onsite logistics through liaison with the Student Ambassador to ensure that onsite logistics including advertising of the class and other required tasks are taken care of by the MSA.
• Be the point of contact for MSAs: answer questions from the MSA committees and Student Ambassadors to the best of your ability and engage them on a 1-1 basis, listen to their needs and concerns and addressing these accordingly 
• Collect ideas and best-practices from how different MSAs are delivering their class 
• Participate in onboarding current and new sites prior to the start of the academic year 
• Be the point of contact internally for any queries or updates related to assigned MSAs
• Regularly brainstorm with MSA committees to identify ways Roots can better serve their specific needs, support their goals, and strengthen collaboration.

What we’re looking for

• An understanding of the Muslim university scene and how university MSAs operate. 
• Excellent interpersonal and communication skills.
• Ability and keenness to make and maintain genuine connections with people.
• Meetings / regular contact with MSA committees, at least once per month.
• Willingness to conduct a weekly virtual touch base with the Student Ambassador to ensure MSA/ISoc sites are running smoothly and to offer support as needed.

What we have to offer

• Be part of a team of 100+ dedicated volunteers across the UK, Ireland, Australia, US, UAE, Australia, Turkey and Canada.
• Receive continuous rewards for those that seek Islamic knowledge from the Roots platform.
• Be a part of a growing organisation that aims to revive and educate Muslims from a grassroots perspective.
• Receive in-house tarbiyah sessions to develop your deen.

* Please note this is an unpaid volunteer position. Volunteers are entitled to claim expenses incurred for food, travel and equipment, in line with our Expenses policy.

FareShare Greater Manchester is looking for safe, confident drivers to join our busy, friendly delivery team. 

We re-distribute tonnes of surplus food a month to charities and community initiatives across Greater Manchester. This is an achievement of which we’re proud, and want to expand and is why we need your driving and delivery skills to support our growing operation, especially in these current times of increased need.

Key responsibilities

Driving a van to deliver surplus food orders to the premises of the various Community Food Members we support. 
Loading and unloading the vehicle and carrying out a range of tasks, from basic vehicle checks to delivery administration.

As a Delivery Driver at FareShare, you will be driving a temperature-controlled 3.5 tonnes Mercedes Sprinter van; working closely with a Driver’s Assistant to re-distribute food orders to the premises of a wide variety of Community Food Members. You will be involved with loading the vehicle and carrying out a range of tasks, from basic vehicle checks to delivery administration.

The required skills and attributes are as follows. You must:

Be aged 25 or over, with a clean driver's licence (or a maximum of 3 points).
(Experience of driving a van is desirable though not essential).

Be reliable and be able to commit to pre-agreed volunteer shifts.

Be physically fit to take on moving and handling of food orders.

Possess the ability to follow procedures and instructions.

Have good verbal communication skills.

Have a high respect for Health & Safety standards and procedures.

Have an interest in the work of FareShare Greater Manchester and our values.

In return you will gain:

Career, CV advice and support

A reference for future employers

Reimbursement of travel and lunch expenses 

The opportunity to give practical help to fight food poverty and reduce food waste (and associated CO2 emissions)

The opportunity to meet like-minded people and make new friends

Our operating hours are Monday - Friday 8:30am to 4:30pm. 

Drivers' 4 hour shifts begin at 8:30am. 

We especially welcome volunteers who can commit to one day a week. 

The days and rota hours of volunteering are agreed around your availability.

​IMPORTANT NOTE:
You must be resident in the UK and living in Greater Manchester, or within easy commuting distance of our base, in order to volunteer with us. There are no exceptions to this rule. This is because we require volunteers to be able to reliably commit to regular shifts for some of our roles. We are unable to offer sponsorship for overseas applicants.

Know someone else who might be interested in volunteering with us?
Please pass our details on to them as we always welcome new people on our teams. :)

Purpose of the role:

Are you passionate about using technology to empower communities and drive social change?

Tell My Truth and Shame the Devil C.I.C. is seeking a dedicated Technical Systems & Platform Liaison to join our founding volunteer team. This role is pivotal in connecting our technical infrastructure with the operational and community-facing needs of the organisation, ensuring our open-source membership platform and systems function seamlessly to support survivors, marginalised communities and emerging leaders.

About the role:

As the Technical Systems & Platform Liaison, you will act as the bridge between the CIC’s technical teams, leadership, and community members. You will ensure that digital systems are effectively implemented, maintained, and optimised to serve our mission. This is a hands-on, multi-faceted role combining strategic coordination, operational oversight, and community engagement, providing you with unique experience in systems management and collaborative leadership.

Experience Qualification and Requirements

Essential Technical Competencies:

• Experience in digital platform management, IT operations, systems administration or similar roles where platform functionality and user support were key responsibilities.
• Ability to monitor system performance, identify issues and implement improvements to ensure reliability, scalability and security.
• Act as a liaison between technical teams and end-users to communicate requirements, issues and solutions effectively. 
• Ensure that technical systems and platforms operate efficiently, securely and meet organisational needs.
• Maintain the integrity, reliability and performance of organisational platforms and systems. 
• Provide guidance, training and documentation to staff, volunteers and community members to improve platform adoption and utilisation.
• Strong problem-solving and troubleshooting skills, with the ability to diagnose technical issues and propose practical solutions.
• Ability to plan, prioritise and manage multiple tasks, projects and deadlines simultaneously.
• Work closely with developers, IT staff and platform users to ensure system requirements and issues are clearly communicated.
• Degrees, diplomas, or certifications in IT, systems management, computer science or related fields are desirable but not essential.

Desirable / Can Be Developed:

• Experience or interest in working with technical systems, digital platforms or IT support environments. 
• Ability to act as a bridge between technical teams and non-technical stakeholders.
• Awareness of system integration, data flow or platform coordination concepts, with willingness to learn.

Qualifications:

• Formal qualifications are not required but desirable.
• Relevant study, training or experience in IT, digital systems, computer science or a related field is valued.
• Willingness to complete required induction, safeguarding or data protection training.

Main Responsibilities/ Key Duties

• Coordinate communication and workflow between technical teams (e.g., platform engineers, digital design specialists) and leadership or membership teams.
• Act as a liaison to ensure both technical and non-technical teams understand project goals, priorities and deliverables.
• Work with leadership, staff and membership teams to identify platform needs or improvements.
• Ensure implementation aligns with CIC’s objectives, standards and strategic priorities.
• Monitor system performance, user experience and platform functionality.
• Track platform usage, functionality and user feedback to identify potential issues or areas for improvement.
• Ensure system operations comply with data protection, safeguarding and security policies.
• Provide hands-on guidance on using digital platforms, tools and systems effectively.
• Maintain clear and up-to-date records of technical processes, configuration settings, workflows and platform updates.
• Implement safeguards to protect vulnerable users and sensitive organisational information.
• Provide guidance to staff and volunteers on safe data handling, secure system use and adherence to organisational policies.
• Collaborate with leadership, technical teams and stakeholders to define long-term goals and priorities for digital platforms and systems.
• Ensure that proposed developments align with organisational strategy, community needs and compliance requirements.
• Provide advice and practical support to users to minimise downtime and optimise platform use.

What This Role Offers You:

• Leadership experience in managing and coordinating complex digital systems within a mission-driven organisation.
• Personal growth through hands-on problem-solving, strategic thinking and collaborative team leadership.
• The opportunity to contribute directly to building systems that empower survivors and marginalised communities.
• The satisfaction of shaping the infrastructure and processes of a pioneering, values-led CIC.

What This Role Is Not For:

• Individuals seeking traditional corporate hierarchy, purely financial reward or rigid structures.
• Those unwilling to work within a collaborative, anti-capitalist and community-driven environment.
• People expecting pre-built systems or hands-off technical roles—this position requires active.

Next Steps

Shortlisted applicants will be invited to

• A values-led conversation.
• If you are ready to use your technical coordination skills to make a real-world impact and support the creation of innovative community systems, we want to hear from you.
•  Apply now and be part of building a platform that transforms truth into action.

A Final Word
Technology is a tool to empower people. Bridge the gap between technology and people

If you know that: Keeps people connected.

Based at Camberwell Office with occasional travel

Closing date - Monday, 16th February 2025 at 9:00am

Are you a proactive, dynamic and collaborative individual with a proven record of providing efficient, high-quality administrative support to a range of stakeholders?  If so, St Giles is looking for a Volunteer Education Project Coordinator to provide first-class administrative support to our pioneering SOS+ Service.
About St Giles Trust 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About SOS+ Education -VEX team

Working with young people in a variety of educational settings, St. Giles’ SOS+ Service delivers early intervention work, through one-to-one mentoring and preventative sessions on violence, vulnerability and exploitation. The mission of SOS+ is to prevent children and young people becoming involved in gangs and youth violence by equipping them with tools, knowledge and support delivered by experts with lived experience.

About this key role

As Volunteer Education Project Coordinator, you’ll take the lead on coordinating project bookings, managing communication with schools and partners, and ensuring smooth delivery of the SOS+ service through first-class administrative, data, and logistical support. Your work will directly contribute to St Giles Trust’s mission to create safer communities and empower young people to thrive.

What you’ll be doing:

· Coordinating bookings for SOS+ education projects and managing the team’s delivery calendar.

· Supporting income generation by bringing in new Spot Purchase bookings.

· Recording accurate project data, monitoring deliverables, and flagging barriers to success.

· Organising travel, accommodation, and logistics for virtual and face-to-face delivery.

· Assisting with data collection, evaluation, and performance reporting.

· Following up on business development leads and supporting project growth.

What we are looking for

· A proven track record of providing efficient, high-quality administrative support

· Experience of coordinating bookings, managing calendars, booking travel and accommodation, and providing high-quality customer service via phone calls, emails, and in meetings

· Experience of project coordination, ideally including partnership work with schools and external organisations to achieve agreed outcomes

· Excellent interpersonal and communication skills, both verbal and written

· A flexible, collaborative and professional approach to your work.

Please note:  as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: Monday, 16th February 2025 at 9:00am

We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.