Community support volunteer roles

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Become the new friendly face in your local Tŷ Hafan charity shop!

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.

About our Port Talbot Shop:

Our Port Talbot shop, located in the Aberafan Shopping Centre, is one of our two outlet-style shops.

It offers a mix of full-priced items and mainly clearance stock from our other stores, ensuring we maximise income from all donations.

The management team spearhead a dedicated team of volunteers who manage a significant turnover of stock weekly.

The team relishes any opportunity to dress up and are often seen in a variety of fancy-dress costumes.

Considerations:

Age requirement: 16+

Location:Unit 28 Aberafan Shopping Centre, Port Talbot SA13 1PB  

Commitment:Our shops operate Monday-Sunday, 9am-5pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

We are also looking for volunteers with a knowledge of jewellery and books.

Activities include:

• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Social Media Officer Job Description

Watford & Three Rivers Refugee Partnership (WTRRP)

At Watford & Three Rivers Refugee Partnership, our objective is to provide practical and emotional support, ultimately helping our clients achieve a sustainable position as full members of our society. Many of our clients are destitute, homeless and have no access to assistance from the government. Our mission is to provide access to advice and essential services until statutory services are in place.

Volunteering as a Social Media Volunteer provides an opportunity for you to help promote the charity to current and potential clients as well as the wider community, which could attract donors and other volunteers. As well as this it will be a way for you to develop your social media and computer skills, gain experience volunteering for a charity and also it will be an interesting addition to your CV!

Full training will be given on starting the role, including safeguarding, as well as regular training sessions and continual support from other volunteers.

Responsibilities:

· Updating the charity’s Facebook, X and Instagram pages regularly (ideally at least weekly).

· Liaising with other volunteers from other services to gather photos and information to post prior to and after events/sessions.

· Attend and take photos of the bigger charity events throughout the year.

· Try to gain more followers and traction through social media.

· Reply to comments, share posts and stories and follow relevant local and national organisations.

Requirements:

· 1-2 ad/hoc hours a week.

· Complete training as required and attend bi-monthly volunteer support meetings.

Skills:

· An ability to communicate and empathise with people from a variety of backgrounds and needs.

· Basic IT and social media skills.

· Can work well as part of a team.

· Enthusiasm to help refugee clients.

Desirable experience: 

· Previous volunteering experience.

· Able to follow new social media trends and algorithms to create as much engagement as possible.

If you are interested in becoming a Social Media Officer please apply via Charity Jobs or contact us to discuss further.

This opportunity is a great way to develop new skills and enjoy yourself at the same time.

Our shops generate funds that directly support the whole family, from medical care and therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences.

Your role will help us continue providing vital care and support to Tŷ Hafan children and their families.

About our Cardigan Shop:

Our Cardigan shop is a long narrow shop on the high street. This space is put to great use with stock displayed on beautiful handmade display pieces, made by the shop team.

There's also a haberdashery section with fat quarters, button bundles and more, created from stock that would usually be unsaleable.

Diane, our shop manager, has been with us from the start and used to fundraise along with family members for Tŷ Hafan before the shop opened.

Amy is a jewellery expert and generates thousands each year because of her specialist knowledge. 

Considerations:

Age requirement: 16+

Location: 2 Pendre, Cardigan, SA43 1JL

Commitment:Our shops operate Monday-Saturday, 9am-4:45pm and we appreciate any time you can spare, but ideally at least 2 hours per week.

Shifts will be discussed during your informal chat.

Background checks: We will ask you to provide us with the details of two referees.

Activities include:

• Providing a warm and friendly welcome to all customers entering the shop;
• Helping customers to locate items they are looking for;
• Serving customers at the till;
• Taking donations and promoting Gift Aid;
• Selling and processing our raffle/lottery tickets;
• Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community..

This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.

Wekume

We provide Ugandan students anonymous reproductive health services, entrepreneurship support, and exchange opportunities via mobile.

M&E Officer (Data Collection)

Position Summary
The M&E Officer (Data Collection) will lead the design and execution of all primary data collection activities. This role ensures that data gathered from the field is accurate, timely, and reflective of project indicators. You will be the bridge between the office and the field sites.

Key Responsibilities

• Tool Development: Design and pre-test digital and paper-based data collection tools (ODK, KoboToolbox, or SurveyCTO).
• Field Supervision: Lead field teams and enumerators during household surveys, focus group discussions (FGDs), and routine monitoring visits.
• Data Quality Assurance: Conduct "spot checks" and back-checks on collected data to ensure authenticity and minimize bias.
• Stakeholder Engagement: Coordinate with local district leaders and community members across Uganda to facilitate smooth field operations.

Requirements

• Education: Degree in Statistics, Social Sciences, Development Studies, or a related field.
• Technical Skills: Proficiency in mobile data collection platforms (Kobo/ODK).
• Physical Presence: Ability to travel to project sites up to 100% of the time.

Languages: Fluency in English and at least two major local languages (e.g., Luganda, Runyankole, Acholi, or Lusoga, depending on the site).

Minimum Hours per Week:

10+ hours per week

Duration:

6+ months

Description

Sooty, the nation’s much-loved bear and a true national treasure, has featured on RNIB’s collection boxes for over 50 years. Thanks to generous public support, these iconic boxes have raised more than £13 million in donations.

We’re looking for friendly, reliable volunteers to join our network of Sooty Box collectors. In this flexible role, you’ll help place new boxes and collect and bank donations from Sooty Boxes in local shops, cafés and other businesses in your area. Whether you volunteer on your own, with a friend or as part of a group, you’ll be making a real difference in your community.

You can give as much or as little time as you like and fit the role around your other commitments.

Please note: Volunteers are expected to use their own transport and ideally should have access to a car. Mileage or public transport costs will be reimbursed.

How often will I be needed?

• 1 Hours per Week

Key requirements

• Requires 2 references

  Who this opportunity will suit

  Minimum age

• You must be at least 18 years old to apply

• What skills and experience are needed?

• • Good organisational skills • Trustworthy, enthusiastic and self-motivated • Willing to travel in and around your local area • Comfortable working independently • Able to send and receive emails

About us

My Life Films is an award-winning charity that uses film and TV to enrich and support the lives of people living with dementia and their carers. My Life TV is our specialist on-demand streaming service, specifically designed to meet the cognitive needs of people living with dementia, for use within care settings and at home.

My Life TV is carefully curated to enable people living with dementia to feel stimulated and connected to the world, improving their mental health and supporting their essential care. 

Our high-quality content includes interactive shows like quizzes, singalongs, drawing and chair yoga; calming content, including animal and nature programmes and slow TV; a wide range of reminiscence programmes, from the 1960s onwards, and much more. 

Since launching in 2021 we work with highly respected content partners, as well as producing our own programming, in partnership with trusted organisations in the dementia care field, and more widely. The Alzheimer’s Society, BFI, Royal Parks, Museum of Brands, BBC Archive and National Trust are just some of the partners we are proud to work with.

We have ambitious plans to scale up its use, so we can reach and support as many people living with dementia as possible.

About the role

Stepping in at the helm of a well-established Board, and working closely with the highly experienced Executive Director, our new Chair will lead My Life Films through its next phase of growth and impact.

The new Chair will review and reinvigorate the charity’s governance, ideally including a board audit, as well as challenging and interrogating the group’s strategic plan.

This role will suit potential candidates who are ready to step-up to chair a not for profit organisation. This means they are likely to bring current or previous board experience as a non-executive or trustee. Candidates may have experience in the care sector, health sector, charity or foundation, possibly an organisation involved in supporting people living with dementia. This experience could enable candidates to draw on networks in the care, health, charity, voluntary sectors, social enterprise or foundation. It will be important that the new Chair can demonstrate a personal passion and commitment to improving the lives of people living with dementia.

The Chair will also help guide the Executive in optimising the existing model, developing new opportunities by helping expand networks and making introductions when necessary. They will act as a critical friend to Executive Director, coaching and challenging as required and providing leadership and strategic direction to the Board.

They will hold the organisation to the highest ethical standards, ensuring compliance with all regulatory requirements and that My Life Films is run in the best interests of its stakeholders.

The Board of Trustees is the governing body of the charity and is collectively responsible for its success. All trustees must take decisions in the interests of the charity.

My Life Films has a trading subsidiary – MLF Productions Limited – and it is expected that the Chair of My Life Films will also Chair the trading company.

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Selection Criteria

When applying, we ask candidates to highlight any areas of expertise they can bring in the areas identified below.

• Skills and Experience –

Governance / leadership

• Any experience of operating at Board level in the voluntary, public or private sector preferably with a knowledge of the Social Care sector.

• Understanding of good charity governance, including trustees’ legal duties, financial oversight and risk management.

• Experience of chairing effective meetings and facilitating inclusive, robust discussion and decision-making Experience of fundraising, advocacy, campaigning, or working with regulators, commissioners or major funders.

Strategy and finance

• Ability to think strategically, interrogate complex information and focus the Board on priorities, impact and long-term sustainability.

• Strong financial literacy and ability to scrutinize budgets, management accounts and risk registers (not necessarily as a finance professional).

People leadership

• Track record of leading senior individuals or teams; able to coach, support and hold to account a CEO

How to Apply

If you are interested in the role, Maana Ruia a trustee with My Life Films and a member of Enter The Boardroom Community would be happy to fix up a time to talk to you. 

Please submit your application to Julian Freeston  The application should comprise a Cover Letter detailing your suitability and desire for the role (no more than two pages) and an up-to-date CV (no more than four pages).

The application deadline is 5pm, 29th May 2026

Are you passionate about ensuring young people’s voices are heard to drive meaningful change? 

Would you like to help influence the way England’s histories are told?

The Young Producers programme at English Heritage could be for you! 

We are looking for young people aged 18-24 to join our Young Producers from June 2026.

Our Young Producers are at the heart of English Heritage’s youth participation work. Their ideas, creativity and interests help steer and shape the programme and support other areas of English Heritage activity too. 

As a Young Producer you will: 

• Have your voice heard and influence change at English Heritage 

• Join our monthly meetings where you can meet other young people and contribute to decision making within English Heritage 

• Have the opportunity to take part in various projects – recent ones have included LGBTQ+ History, Black History, heritage careers and improving visitor experience for young people 

• Meet heritage professionals and make connections 

• Gain experience that is useful in a variety of sectors and workplaces, from research skills and public speaking to written communication and content creation

We want to ensure our work is relevant to all young people, and welcome applications from all those aged between 18-24.

We are particularly interested to hear from young people who: 

• Are from a global majority background 

• Identify as part of the LGBTQ+ community 

• Have a disability 

• Are care-experienced 

• Are from low-income backgrounds 

If this sounds good to you, we’d love to hear from you. Head to our Shout Out Loud website to find out more and apply. 

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English. If so, we’d love to hear from you.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

In recognition of our clients’ service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need local branches and volunteers who can match clients to volunteers and keep things running smoothly behind the scenes.

When would you be needed and where would you be based?

This role is about coordination and administration. As part of your local branch, you might have access to an office, but many volunteers are based at home. The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer, and others to ensure smooth running of the branch.
• Accepting referrals and coordinating SSAFA caseworkers, visitors, and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely.
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need.
• Build relationships with regional and central office staff to ensure an effective flow of information.
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording, and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser.
• Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction.)

The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.

What could you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role - confidentiality and boundaries, personal safety, caseworker training, caseworker IT system training, volunteer management – attracting, recruiting, and inducting volunteers, volunteer management – case management and quality. This training would take approx. 4 days.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Access to the Welfare Team and Volunteer Support Team based at our central office.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English.
• Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues.
• Ability to send and receive emails – you will receive your own SSAFA email address.
• Ability to coordinate a team of people volunteering.
• Willingness to use our on-line case management system (this is covered in the training course)
• Ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• Ability to maintain confidentiality and keep information safely.
• Access to public transport or a car to travel to meetings, events etc.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a crimanal record check required? No

About Kith & Kids
We provide activities, opportunities, information, and support for people with a learning disability or autism, their parents and siblings.
For all our projects and activities we are dependent on volunteers.

Our Summer Project
Wed 22nd – Sun 26th July 9:30am – 5:30pm in North London.

We are currently looking for energetic and enthusiastic volunteers, to join us on our fantastic fun-filled Summer Social Development Project.

Volunteers and our members who have disabilities get to know each other as they take part in fun and challenging workshops including sports & games, arts & crafts, cooking and enjoying a day out in London.

What you'll do
On the project you and a fellow volunteer will be paired with one of our members with a learning disability or autism. You'll support and encourage them to take part in a wide range of activities led by professional therapists and workshop leaders.

Our core activities are sports & games, arts & crafts, drama and music. Previous additional workshops have also included photography, football and cooking and you’ll plan your own exciting outing around London with a fellow volunteer and the Kith & Kids member you're linked with.

Not only is it a time full of fun and games for you and our members, you are a vital part in supporting them to develop their social skills in a day-to-day environment.

Come along and get involved!

Male volunteers especially welcome (we need more)!!

Requirements

What you need
You do not need experience. Full disability awareness training will be provided before you begin volunteering with us.
The only requirements we ask of you are enthusiasm, energy and to be open-minded.
Minimum age for volunteers is 18.

How much time?
The project runs for 5 days, Wed 22nd – Sun 26th July, 9:30am – 5:30pm  in North London.

Everyone gets the most out of the project if you come for the full ten days as you'll build a close relationship with the member you'll have been supporting and will create the most impact.

What we can offer you
We can reimburse your travel expenses and provide a delicious lunch each day.
We'll also provide excellent training before the project, and lots of helpful support.

By volunteering on our project, you'll also:

• Use and develop your skills.
• Learn something new, get involved in fun activities with others.
• Increase your confidence.
• Meet new people and make friends.
• Gain experience for (other) work
• Give something back to the community.
• Do something fun and satisfying in your spare time.
• Challenge yourself.
   

What about training?
Volunteers must attend training and complete a free DBS check before you begin volunteering.

This is a great opportunity to get to know everyone at Kith & Kids: your fellow volunteers, some of our members you will be working with, and also gives the opportunity to develop some new skills and expand your knowledge in our workshops.

Topics we cover include:

• Communication
• Autism
• Supporting emotions
• Safeguarding
• Creativity & Participation
• Epilepsy
   

When do I need to come?

We'll be running face-to-face training in north London starting on the 17th  May with lots of other dates to choose from.

In the meantime, we'll be meeting volunteers online from the end of April.  

Training will take place in North London – once we have met you online for a chat, we will send you confirmation of our training venue details.  

Main purpose of role:

To take on the responsibilities of our direct social media output.

To support our communications and marketing work.

To help with creating content for our newsletters, social media, print media and other promotional material over time.

Key responsibilities:

1. Create content to be attractive, informative and inclusive.

2. Post across Instagram, Blue Sky, Facebook, Tic Tok and LinkedIn to promote the organisation

3. Support designated team members to utilise social media to thank and engage our supporters, doners and funders.

4. Form key relationships with organisations and brands.

5. Create new ideas to make the best use of our social media to improve our engagement with the unpaid carers we support, and existing and potential volunteers.

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6. Collaborating with other team members to contribute to and adhere to the wider communications strategy.

7. Maintain strict GDPR and confidentiality practices at all times.

8. Monitor and report on engagement rates of each post/platform to inform our messaging.

9. To carry out the above tasks in accordance with the policies and procedures of Carers Trust Hillingdon & Ealing.

Person Specification

· A good understanding of the best practice for maximum social media engagement (i.e: best time of day to post, how to write comments and captions that will gain engagement) and a willingness to learn more about this.

· Strong communication skills

· Awareness of latest social media trends and etiquettes

· Enthusiastic, proactive and excited to take on their own project

· Creativity and Canva skills

· Good team player

· A keen interest in social media

· An interest in our work with unpaid carers

· A commitment to equality, diversity and inclusion

What You Will Gain

• Purpose and fulfilment: Contribute directly to sustaining and growing services that support unpaid carers.

• Professional experience: Gain valuable insight into charity fundraising, marketing, and community partnerships.

• Skill development: Strengthen your communication, writing, and organisational

skills.

• Confidence building: Engage with funders, local businesses, and the public in meaningful ways.

• Training and support: Receive full induction and ongoing training and guidance from experienced staff.

• Recognition: Be part of a supportive team, attend volunteer celebrations, and receive references or certificates for your contribution.

Additional Notes / Special Requirements

• Flexible working hours and days.

• An enhanced DBS check and references will be required before commencing the role.

• Travel expenses reimbursed in line with Carers Trust Hillingdon & Ealing’s volunteer policy.

PR )Help us raise awareness, grow our community and bring more smiles to children across the UK.

Make a Smile is looking for a proactive, creative PR Officer to help share our story. If you enjoy communicating, building relationships and spotting opportunities, this role offers a meaningful way to make an impact.

What You’ll Do

• Seek out PR opportunities locally and nationally
• Build relationships with newspapers, radio, TV, university media and online platforms
• Pitch stories, arrange interviews and support chapters with media engagement
• Help organise university Instagram/TikTok takeovers and newsletter features
• Attend networking events and build connections with supporters and public figures
• Ensure our social media pages are high‑quality and on‑brand
• Work with the Website and Video Officers to share media features and create inspiring content
• Add interested contacts to our mailing list and help produce a monthly newsletter

Who This Role Suits

You don’t need formal PR experience - just enthusiasm and confidence. You’ll thrive if you:

• Enjoy writing, storytelling or creating content
• Feel comfortable reaching out to people and building relationships
• Are proactive and organised
• Have an interest in media, marketing, journalism or communications
• Want to gain experience in PR within a supportive charity environment
• Care about Make a Smile’s mission and want to help us reach more families

What You’ll Help Us Achieve

• Greater visibility for Make a Smile 
• Stronger volunteer recruitment and fundraising 
• Consistent, high‑quality branding across chapters
• More opportunities to showcase the impact of our work

Helping in our shops is a great way to help CHAS and, as well as helping us raise money to fund our vital services, you'll be part of a really great team of volunteers. You'll be meeting new people, using your skills or learning something new, and making sure our customers get a great welcome and all the assistance they need.

It's always great to see our volunteers chatting to customers and telling them about CHAS - and there's so much more to this role too: you could be sorting donations, getting stock ready for the shop floor, wielding a steamer or a duster, processing Gift Aid, operating the till (we will show you how), merchandising and displaying stock - you'll never have a dull moment.

It would be ideal if you could volunteer one shift each week, which is about four hours (but we're also happy to chat about more flexible times). No special skills are needed as we’ll show you what to do and we provide all the training you’ll need. But if you have any experience or particular interest please tell us, it may come in useful. It’s really easy to get your volunteering started.

Why we want you

As a Charity Shop Volunteer, you will play an important role in helping raise vital funds to support children with life-shortening conditions and their families. There's never a dull moment in our shops and in Kinross you'll be working in a busy team, both in the stock room - sorting and preparing stock - and on our shop floors, providing great customer service.

What you will be doing

• Welcoming and assisting customers and serving at them at the till
• Replenishing the stock on the shop floor
• Merchandising and displaying stock
• Accepting, sorting and preparing donations for sale
• Housekeeping on the shop floor and in the stock room

The skills you need

• A real aptitude for team working
• Good communication skills and attention to detail
• A good understanding of what makes excellent customer service
• The ability to represent CHAS enthusiastically and appropriately

What's in it for you

• Getting involved in your local community and making a difference to CHAS families
• Meeting new people
• Making the most of your existing skills or possibly learning some new ones too (maybe adding to your CV)
• Full training and on-going and support. Plus a range of accredited online courses if you're interested in personal development.