Crm volunteer volunteer roles

About Us

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.

The Role

We are seeking a proactive, confident, and relationship driven Volunteer Partnerships & Growth Manager to identify, approach, and onboard affiliate partners, collaborators, agents, and other supporters who can help expand the reach of the platform.

This role focuses on building a strong network of individuals and organisations who can introduce creators, promote campaigns, or otherwise support the growth of Influential Stars.

Key Responsibilities

• Identify and approach potential affiliate partners, collaborators, agents, and networks

• Introduce individuals and organisations to the platform and explain how they can get involved

• Support onboarding of new collaborators and affiliates

• Build and maintain positive relationships with partners and introducers

• Encourage ongoing engagement and participation

• Maintain regular communication to nurture long term partnerships

• Coordinate with internal team members to ensure smooth onboarding

• Provide clear information about roles, expectations, and opportunities

• Maintain accurate records of outreach and partnerships using our CRM management system

• Represent the organisation professionally in all communications

Skills and Experience Required

Essential:

• Experience in outreach, partnerships, business development, or relationship building

• Excellent customer service skills

• Outstanding written and verbal communication skills

• Confidence communicating by phone, email, and online platforms

• Strong networking ability and proactive approach

• Strong IT skills, including confident use of computer databases and standard office software (e.g. Word, Excel)

• Experience using a CRM or similar database system

• Highly organised with strong attention to detail

• Ability to work independently and manage multiple contacts

• Professional, reliable, and personable manner

Desirable:

• Familiarity with HubSpot CRM (preferred but not essential as training will be provided)

• Experience in affiliate programmes, partnerships, or community building

• Experience working remotely within a team

• Interest in charitable or social impact work

• Based in London or Hertfordshire for occasional in person meetings (not essential)

Working Arrangement

• Fully remote position

• Flexible working hours depending on organisational needs

• No travel required. However, if you choose to meet with partners in person, reasonable travel costs will be covered where possible

• Occasional (optional) in person team meetings

Why Volunteer With Us

• Play a key role in expanding a platform designed to create meaningful impact

• Help build networks that support fundraising for UK causes

• Gain valuable experience in partnerships, outreach, and growth strategy

• Join a mission driven organisation at an exciting stage of development

• Flexible volunteering that can fit around other commitments

• Opportunity to build a wide professional network across multiple sectors

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.

About This Role

Location: Remote

Commitment: Part‑time (volunteer, pro bono role)

Contribution Requirements: Minimum 10–15 hours per week; minimum 3‑month commitment.

Professional Volunteering

Professional volunteering is skills‑based service performed with the same reliability, accountability, and quality expected in a paid professional role. Volunteers are core contributors whose work directly supports our mission of global compassion, collaboration, and action.

Expectations include:

• Consistent weekly availability

• Timely communication and responsiveness

• Ownership of assigned tasks and follow‑through

• Participation in team meetings and workflows

• Alignment with organizational values and processes.

About Solution Community

Solution Community is an international 501(c)(3) non-profit organization pioneering an innovative social platform dedicated to enabling actionable change. With volunteers from over 80 countries, we are a testament to the power of global collaboration. Our team members bring experience from some of the world’s most successful companies—including Apple, Toyota, Google, Netflix, Walmart, Meta, Microsoft, and many others—creating a rich tapestry of knowledge and passion.

Our Mission

To foster a global community of compassion that unites individuals and organizations to solve the world’s social problems. We are the bridge that connects non-profits, businesses, philanthropists, and volunteers, empowering them to create meaningful change for current and future generations.

Our Vision

Imagine a world where every person has the opportunity to thrive—a world united by collaboration, compassion, and action. At Solution Community, we are making that vision a reality and driving change that will shape the future.

Summary of Role:

The experienced Salesforce Implementation Specialist will spearhead our transition to Salesforce and its Nonprofit Cloud (NPC) solution. You will be responsible for translating our core organizational workflows—spanning Fundraising, Program Management, and Stakeholder Engagement—into Salesforce's scalable, highly optimized CRM for nonprofits.

What Will You Do?

Following the industry-standard frameworks and Nonprofit Cloud best practices, your core duties will include:

• Meet with internal stakeholders to understand requirements and needs for Solution Community's Customer Relationship Management (CRM).

• Initial configuration and setup of Salesforce NPC, including customizations of standard objects (like Accounts, Contacts, Leads, Opportunities), creating Custom Objects and fields, as well as UI page/layout customizations to store and display our unique business data.

• Collaborate with internal teams to translate current data into a scalable, high-integrity Salesforce data schema.

• Set up workflows and automation for diverse revenue streams, including Single Payment Gifts, Recurring Gifts, Matching Gifts, and Inbound Grants, aligning with NPC's native architecture.

• Build out custom fundraising dashboards and campaign reports using the native NPC analytics packages.

• Integrate with third-party platforms and tools as needed to support our newly designed and developed workflows.

• Deliver clear, step-by-step training to both technical administrators and non-technical staff.

• Document all custom configurations, automation, and data dictionaries to ensure the platform's long-term health.

Who Are We Looking For?

• Minimum 3+ years of hands-on Salesforce implementation experience, ideally with Salesforce Nonprofit Cloud (NPC) as a Salesforce Certified Administrator, Salesforce Certified Nonprofit Cloud Consultant, or equivalent proven implementation experience.

• Relevant experience in your field or functional area

• Strong communication and collaboration skills

• Ability to work independently in a remote, fast‑moving environment

• Commitment to Solution Community’s mission, values, and volunteer culture

• Professional reliability, follow‑through, and accountability

What We Offer

• Global collaboration with leaders and strategists from top global companies

• Meaningful impact on global causes and communities

• A vibrant, multicultural team spanning 70+ countries

• A supportive environment rooted in compassion, integrity, innovation, and collaboration

• Flexible work life with full autonomy

• Opportunities for personal and professional growth

• A formal recommendation upon successful completion of your volunteer term.

WIILMA exists to reduce loneliness and isolation 

We are looking for passionate people to join our team and are committed to building a diverse and inclusive environment and strongly encourage applications from all backgrounds, identities, and experiences.

Note: Because we are a volunteer-run organisation, our response to your inquiry may be slightly delayed, but we appreciate your patience and interest!

Volunteer I&A Telephone Support Assistant

Make a real difference with just a friendly voice and good listening skills.

We’re looking for warm, organised volunteers to help answer calls to our Information & Advice (I&A) service. You’ll take basic enquiry details, log them onto our system, and help ensure residents who are 18+  get the support they need. We would ask for a commitment of a few hours a week.

What you’ll do

• Answer incoming calls in a calm, friendly and professional way
• Take clear messages and note down enquiry details
• Log information onto our CRM system (Salesforce)
• Keep all client information confidential
• Follow simple call‑handling guidance
• Flag urgent concerns to a member of staff
• Support small admin tasks linked to the service
• Join occasional team meetings or training sessions

What we offer you

• Full training and ongoing support from staff
• A welcoming, friendly team environment
• Out‑of‑pocket expenses covered (pre‑agreed)
• Valuable, transferable skills in communication and admin
• The joy of knowing you’re helping older people get timely support

About you

• Confident, clear telephone manner
• Basic computer skills
• Good organiser and good communicator
• Patient, empathetic and able to listen well
• Understands (or willing to learn about) confidentiality/GDPR
• Reliable, enthusiastic and comfortable speaking to a wide range of people
• Additional languages are a bonus

Two references are required for this role.

Help shape the future of ABCD Bethlehem as our Trustee (Fundraising Strategy Lead). Help us improve the lives of children with disabilities across Palestine.

As we approach our 40th year, we're developing an ambitious five-year strategy to strengthen our impact, grow our supporter base and build long-term financial sustainability. This new trustee will play an important role in helping us achieve those ambitions.

You don't need previous trustee experience—we welcome applications from first-time trustees as well as those with Board experience. What's most important is that you can bring strategic thinking, good judgement and a collaborative approach.

We're particularly interested in people with experience in one or more of the following:

• Developing or leading fundraising strategy
• Trusts and foundations fundraising
• Individual giving and donor development
• Legacy fundraising
• Corporate partnerships and sponsorship
• Major donor fundraising
• CRM systems, supporter insight or fundraising data
• Supporter engagement and stewardship
• Growing income within a charity or non-profit organisation

You'll also be someone who:

• Shares our commitment to improving the lives of children with disabilities across Palestine
• Can think strategically while offering practical advice and support where appropriate
• Is willing to provide constructive challenge and fresh ideas
• Enjoys working collaboratively as part of a small, committed Board
• Understands the opportunities and challenges facing small charities
• Is willing to champion ABCD Bethlehem within your networks where appropriate

We welcome applications from people of all backgrounds and are committed to building a diverse and inclusive Board. We particularly encourage applications from people whose experiences and perspectives are currently underrepresented in charity governance.

If you're excited by the opportunity to help shape the next chapter of ABCD Bethlehem and use your skills to create lasting impact, we'd love to hear from you.

Volunteering Opportunity

Administration Assistant

What You’ll Do

Support the Age UK Enfield team with general admin tasks that help our services run smoothly. You’ll help with email communication, data entry, and other simple office duties.

You will:

· Help respond to and send emails from shared inboxes (with support and supervision)

· Input volunteer, client, or service data into our CRM system (training provided)

· Update spreadsheets, mailing lists or booking systems

· Support with printing, scanning or filing where needed

· Maintain confidentiality and accuracy when handling information

Skills You’ll Use or Develop

· Basic IT and email skills (Outlook, Microsoft Office)

· Attention to detail and a methodical approach

· Ability to follow instructions and work as part of a team

· Good written communication

Time Commitment

Flexible – ideally one regular half-day or full day per week
Monday to Friday, between 9:00 am and 5:00 pm

Location: Age UK Enfield office or remote
Reports to: Relevant team lead or manager, depending on the area of support

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us (email address included in application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

Volunteering Opportunity

Ucan Enfield Ambassador

What You’ll Do

As a UCAN Enfield Ambassador, you’ll play a key role in helping people find out about and engage with the UCAN project, which promotes healthy lifestyle changes through free exercise, nutrition and wellbeing sessions. You’ll help support sessions on the day and raise awareness in the community.

You will:

• Attend UCAN exercise or nutrition sessions to take the register and gather feedback from attendees
• Represent UCAN at community events or groups by helping to set up an information stall
• Talk to members of the public about UCAN and help them sign up
• Input register or sign-up data into the CRM system (training provided)

Skills You’ll Use or Develop

• Friendly, confident communication with the public
• Ability to use simple digital forms
• Reliable, organised and a good team player
• Willingness to learn and follow data protection guidance

Time Commitment

Flexible – ideally 2–4 hours per week
May include weekdays or occasional weekends depending on events and session schedules

Location: Various community venues across Enfield
Reports to: UCAN Enfield Project Lead or Practitioner

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

Join the Team and Help Us Build the Future of The Swadhinata Trust 

The Swadhinata Trust is embarking on a journey of significant growth and transformation. Having recently refreshed our purpose, mission, and brand, we are now ready for our next big leap: transitioning from a grassroots volunteer organisation to a scalable charity with paid staff and expanded reach.

To reach our full potential, we need 'roll-up-your-sleeves' leaders who are eager to help us transform. This isn’t just about giving advice from the sidelines; it’s about being the engine of our transformation. Whether you are an expert in your field or looking to develop new skills, joining us as a collaborative partner offers a unique opportunity to make a tangible, lasting impact on our journey.

How Can You Help 

We are looking for both professionals and enthusiasts eager to use their skills to help us transform. Whether you can offer 2 hours a week or 10, your expertise will be a vital part of reaching our big goals. You don’t need to be a veteran in your field; we value a 'roll-up-your-sleeves' attitude and a commitment to our mission just as much as a CV.

Operations Volunteer

The Goal: You are the engine room! You’ll help ensure our day-to-day systems, from IT to HR, are smooth and supportive.

We’d love help with:

• Daily Support: Helping with office admin, logistics, or coordinating meetings.

• Improving Systems: Assisting with our CRM (database) or helping the team get the most out of our tech.

• People Support: Helping with the "welcome" process for new staff or volunteers.

What you bring:

• A proactive, "can-do" attitude and a knack for multitasking.

• Great people skills and an organised approach to busy days.

• Tech-savviness (or a quick ability to learn new software).

Volunteer Campaign, Creator and Activity Support Manager

(UK Based - Remote)

Organisation: Influential Stars
Location: Remote (UK based). London or Herts preferred (not essential)
Commitment: Flexible, variable hours depending on new registrations, experience uploads and live campaigns

Contract Type: Volunteer

About Us

Influential Stars is a purpose driven platform connecting creators, supporters, and causes through exclusive experiences and campaigns that raise funds for UK charitable organisations. We are a growing team committed to delivering meaningful impact through professionally managed experiences.

Our Story

Influential Stars was founded by Lisa Connell, who is living with an inoperable brain tumour and has spent many years raising awareness and support for UK causes. The platform was created from a deeply personal belief that influence, connection, and community can be powerful forces for good when brought together in the right way.

Volunteers play a vital role in helping turn that vision into real world impact, enabling experiences that raise funds, create joy for winners, and support charitable organisations across the UK.

The Role

We are seeking a proactive, organised and supportive Volunteer Campaign, Creator and Activity Support Manager to oversee new registrations, support Creators from onboarding through to campaign completion, upload new experiences to the platform and assist with live campaigns.

This role focuses on ensuring new Creators and Collaborators receive a smooth, welcoming and professional experience, that experiences are accurately uploaded and maintained, and that live campaigns receive the support needed to run successfully.

Key Responsibilities

• Manage new Creator and Collaborator registrations from initial application through to onboarding and next steps

• Review registration information, follow up where anything is missing and ensure records are kept up to date in the CRM

• Guide new Creators and Collaborators through the registration and onboarding process, including selecting their cause, campaign and experience where appropriate

• Arrange, support and conduct introductory or campaign setup calls where appropriate.

• Upload new experiences to the Influential Stars platform, ensuring descriptions, pricing, links, images and key details are accurate

• Regularly review live experiences and update or remove listings where pricing, availability or exclusions have changed

• Send approved welcome emails, registration communications and onboarding information using existing templates

• Arrange and support introductory or campaign setup calls where appropriate

• Monitor and support all live campaigns on the platform

• Liaise with creators throughout the live campaign period to provide encouragement, guidance, and practical support

• Schedule, diarise, and send campaign communications using approved templates

• Coordinate with internal team members when campaigns go live

• Provide reminders, tips, and prompts to help creators maximise engagement

• Respond to creator enquiries and provide assistance as needed

• Conduct support calls where appropriate

• Maintain accurate records of communications and campaign progress using our CRM management system

• Ensure all tasks are completed in a timely and professional manner

Skills and Experience Required

Essential:

• Strong customer service experience

• Excellent written and verbal communication skills

• Confidence using computers and online systems

• Experience using a CRM or similar database system

• Strong organisational skills and attention to detail

• Ability to manage multiple tasks independently

• Supportive, positive, and professional approach

• Reliable and proactive working style

Desirable:

• Familiarity with HubSpot CRM (preferred but not essential as training will be provided)

• Experience uploading products, listings or content to a website or online platform

• Experience supporting clients, customers, or account holders

• Experience working remotely within a team

• Interest in charitable or social impact work

Working Arrangement

• Fully remote position

• Flexible hours depending on the number of live campaigns

• Workload will vary as the platform grows

• Occasional (optional) in person team meetings

Why Volunteer With Us

• Play a key role in supporting campaigns that raise funds for UK causes

• Gain valuable experience in campaign coordination and client support

• Join a mission driven organisation at an exciting stage of growth

• Flexible volunteering that can fit around other commitments

• Opportunity to build professional relationships across the charity and creator sectors

Although this is currently a volunteer position, Influential Stars is actively working to grow the platform with the long term aim of creating paid roles. While we are unable to provide a timeframe and future opportunities will depend on the organisation’s growth and incoming work, this role offers the chance to be part of that journey from an early stage.

 Volunteering Opportunity 

Dementia Activity Coordinator

What You’ll Do

Bring joy and stimulation to people living with dementia by planning and running creative, engaging activities at our day care centre, that encourage connection, laughter and participation. You’ll us your skills and imagination to lead sessions centred around an activity area of your choice such as music, movement, theatre, storytelling, arts, cooking or gardening.

You will:

· Plan and deliver fun and inclusive activity sessions for day centre members living with dementia

· Adapt activities to suit individual needs and abilities

· Encourage participation and build confidence among members

· Work alongside staff to ensure sessions run safely and smoothly

Skills You’ll Use or Develop

· Creativity and the ability to engage people

· Good communication and interpersonal skills

· Patience, empathy, and understanding of dementia

· Organisation and planning skills

· Confidence leading small group activities

Time Commitment

Flexible- ideally a regular session each week between 10:30 am and 3:00 pm (Weekdays)

Location: The Mabel Churn Centre, 55b Sunny Road, Enfield, EN3 5EF

Reports to: Day Centre Manager

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

Role Profile: Programme Sales & Admissions Specialist (L&D Fellowship) - Volunteer 

• Programme Association: Enhanced Professional Development Programme (ePDP)

• Organisation: Quilombo UK (Registered Community Interest Company & Accredited Training Establishment)

• Role Type: Part-time | Volunteer Placement with Integrated Professional Development Scholarship + Performance Reward

• Commitment: 12 hours per week (Structured as two 6-hour shifts)

• Duration: Minimum 16-week commitment

• Location: Remote (UK-Wide)

• Reporting to: Director of Sales & Admissions

. About Quilombo UK

Quilombo UK is a dedicated registered Community Interest Company (CIC) and a registered training establishment on a mission to close the "UK Professional Experience Gap." We provide ambitious international professionals, career pivoters, and graduates with the practical work experience, soft-skills development, and strategic mentoring they need to successfully step into UK corporate careers.

 Role Summary

Are you an ambitious communicator, a career changer looking to break into corporate sales/recruitment, or an international graduate (MSc/MBA) wanting to build a high-performance commercial CV in the UK?

We are seeking a motivated, empathetic Volunteer Programme Sales & Admissions Specialist to join our remote team. In this target-driven role, you will manage our warm candidate pipeline and lead consultative 1-on-1 enrollment sessions for prospective participants looking to join our flagship Enhanced Professional Development Programme (ePDP).

Rather than a standard, low-responsibility voluntary placement, we offer an exceptional, structured two-way professional value exchange: in return for your dedication and pipeline closures, we invest heavily in your personal development by gifting you our fully accredited, premium career-transition curriculum, backed by real performance honorariums and a verifiable director's recommendation.

. The Value Exchange (What We Offer You)

• The L&D Scholarship (Value £400): We completely waive your enrolment fees for our premium, CPD-certified Enhanced Professional Development Programme (ePDP). You will receive professional CV restructuring, AI interview simulations, monthly Skills Audits, and live career coaching entirely free of charge.

• Accredited CPD Hours: Upon successful graduation, you will be awarded a formal Certificate of Practical Competency carrying 100 accredited CPD hours, giving you an institutional-grade, industry-recognised credential on your CV.

• Enrollment Performance Reward (Option B): To support your development and directly recognise your commercial impact on our organisation, we provide a £25 performance honorarium for every candidate you successfully onboard into the programme. This reward is unlocked and processed as soon as the participant’s first monthly contribution successfully clears.

• Director's Endorsement & Reference: Upon successful completion of your 16-week tenure, our Director will write a personalized, metrics-driven recommendation on your LinkedIn profile, certifying your exact performance, CRM proficiency, and pipeline conversion data to show future employers.

• Supportive Onboarding: We provide a structured, 4-week ramp-up period with direct mentorship to build your confidence and sales skills before you manage any pipelines independently.

. Key Responsibilities 

As a professional environment reflecting corporate standards, you are expected to treat this placement as you would a paid engagement:

• Attendance & Commitment: Engage in work-based activities for the full 16-week duration, committing to 12 hours per week (structured as two scheduled 6-hour shifts, with training times occurring strictly between 11:00 AM and 3:00 PM as per your onboarding timetable).

• Admissions Consulting: Lead warm, consultative 1-on-1 Google Meet enrollment sessions with pre-screened candidates to explain our curriculum, structures, and outcomes.

• Pipeline Management: Use our MeisterTask CRM and Google Workspace tools to systematically organize, update, and manage your incoming applications.

• Agreement Walkthroughs: Walk candidates through our simple programme contract and Non-Disclosure Agreement (NDA), answering questions with professional confidence and poise.

• Fintech Setup: Assist candidates in completing their recurring Direct Debit mandates via GoCardless during live enrolment sessions.

• KPI Delivery: Consistently work toward a highly calibrated, confidence-building target of 5 successful enrolments per week to keep your pipeline healthy.

 Who We Are Looking For

• The Career Changer: Anyone wanting to transition into recruitment, consultative closing, business development, or account management.

• The Empathetic Communicator: Natural relationship-builders with strong verbal and written English skills who enjoy active outbound calling and warm video consultations.

• The Metrics-Driven Professional: Individuals who want to build a high-performance CV backed by real, verifiable commercial data (e.g., conversion rates, pipeline values).

• No prior formal sales experience is required; we provide complete, structured closing frameworks, scripts, and daily coaching.

Volunteering Reality: Quilombo UK is a registered Community Interest Company (CIC) and an accredited training establishment. This is a voluntary role with an integrated professional development scholarship (CPD certified for 100 hours) and a performance-linked honorarium model. There is no base salary. It is designed specifically for self-motivated individuals looking to gain high-value UK commercial experience and professional credentials.

 Volunteering Opportunity 

Day Centre Meet & Greet

What You’ll Do

As a Meet & Greet Volunteer, you’ll be a friendly first point of contact at our day centre, helping to create a safe, welcoming and well-supported environment for people living with dementia, their families, and visitors.

You will:

· Welcome clients, visitors, and family members as they arrive

· Help maintain a safe environment by being present and aware of who is entering and leaving the centre

· Gently support clients to remain within safe areas if needed

· Provide information, leaflets, or signposting to visitors

· Work alongside staff to ensure the day runs smoothly

Skills You’ll Use or Develop

· Friendly and confident communication

· Awareness, observation, and promoting a safe environment

· Patience, empathy, and understanding of dementia

· Teamwork and following guidance from staff

Time Commitment

4 hours between 9:30 am and 4:00 pm
(Weekdays)

Location: The Mabel Churn Centre, 55b Sunny Road, Enfield, EN3 5EF

Reports to: Day Centre Manager

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

Volunteering Opportunity

Digital Champion

What You’ll Do

Support people aged 50+ to build confidence with their phones, tablets, or computers. You’ll help them learn basic digital skills so they can stay connected and independent.

You will:

• Provide one-to-one support at Digital sessions
• Help with everyday tasks like email, Zoom, downloading apps
• Guide people to feel confident using their own devices
• Answer questions and troubleshoot problems
• Record support sessions on Charity Log
• Identify common digital needs and refer to extra resources if needed

Skills You’ll Use or Develop

• Confident using smartphones, tablets, and laptops
• Friendly and patient teaching style
• Clear communication
• Problem-solving and adaptability
• Good timekeeping and dependability

Time Commitment

Tuesdays 11:00 am – 1:00 pm (Dugdale Arts Centre)

Other weekdays between 10:00 am – 4:00 pm

Location: Dugdale Centre, 39 London Rd, Enfield EN2 6DS

Possibly some community groups across Enfield
Reports to: Digital Inclusion Lead

Ready to Apply?

Our Volunteer Opportunities Pack and Volunteer Application Form are attached and available to download.

If you're interested in joining our volunteer team, simply complete the application form and email it to us. (Email address included in the application pack)

Once we've received your application, we'll arrange an informal telephone chat to discuss the volunteer role(s) you're interested in, answer any questions you may have, and help you find the opportunity that's the best fit for you.

We look forward to hearing from you!

Are you a HR professional? Could you give an hour a week to tackle pregnancy and maternity discrimination? Then we need you!

We’re not going to sugar-coat it, things aren’t great for working parents and pregnant women. It can feel frustrating and a bit depressing at times, but by being part of the Pregnant Then Screwed volunteer team, you get to turn that frustration into something positive. In the last year the fantastic volunteers on our Advice Line have spoken to over 5000 women and parents, collectively providing around 40 hours of free support and advice every week. Hundreds of women and parents call our Advice Line every day, but with a small team of volunteers we are only able to answer a fraction of those calls—this is where you come in.

We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.

Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.

About the role

Role Title: Volunteer HR Advisor 
Location: Home-based (UK)
Reporting To: Head of Support Services

Time Commitment

The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months. 

Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.

Main Role Purpose

The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.

Essential requirements

• Minimum CIPD level 5 Diploma in People Management with one professional reference.
• Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
• Excellent active and empathetic listening skills.
• Good written and verbal communication skills, including the ability to convey information clearly and concisely.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Comfortable using online communication tools.

Key Responsibilities

• Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
• Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
• Signpost to further information and other support organisations if necessary.
• Make referrals to our legal partner if required.
• Record all details of the call on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.

What you can expect from PTS

• The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• Opportunities to help us further develop and shape our Support Services.