Donor stewardship officer volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB PURPOSE:
This Role Turns Data Into Action for Community Impact
At Tell My Truth and Shame the Devil C.I.C., every donor interaction, contribution, and campaign generates valuable insight. The Data and Donor Relations Officer ensures that donor information is accurate, secure, and effectively used to build strong relationships, improve engagement, and guide fundraising strategy. You will be the guardian of donor data and the connector between insight and action, ensuring that each supporter feels valued and informed while maintaining ethical and safeguarding standards.
This is not a generic admin role. It is strategic, detail-focused and high-impact, central to the C.I.C’s long-term sustainability.
Purpose of the Role
This role exists to:
- Maintain and manage donor databases with accuracy and security
- Track donor engagement, contributions, and interactions
- Analyse donor behaviour and generate insights to inform campaigns and communications
- Support the Fundraising Director and Communication Specialists with data-driven strategies
- Ensure compliance with GDPR, safeguarding, and CIC policies
- Provide reporting on donor activity, trends, and retention strategies
You are the link between data, strategy, and donor trust.
About the role:
To manage, analyse and maintain accurate donor and stakeholder data, ensuring secure, ethical handling while providing insights and recommendations to improve engagement, retention, and overall donor experience.
Why This Role Matters
Effective donor data management:
- Strengthens relationships and trust with supporters
- Optimises campaign targeting and impact
- Provides insight for strategic decisions and long-term planning
Without this role, donor engagement risks inefficiency, lost contributions, or ethical lapses. With it, the CIC can grow responsibly and sustainably.
Experience Qualification and Requirements
Essential / Highly Valued Experience
- Experience managing donor databases or CRM systems (e.g., CiviCRM, Salesforce, Donorbox).
- Competence in data entry, tracking, and ensuring data accuracy.
- Experience analysing fundraising or donor engagement data.
- Familiarity with Microsoft Excel, Google Sheets, Airtable, or donor management software.
- Knowledge of GDPR, data protection principles, and ethical data handling.
- Experience in non-profit donor relations, fundraising support, or CRM administration.
- Ability to generate clear reports and visualisations for leadership.
- Strong attention to detail and organisational skills.
- Collaborative skills to work with communications, fundraising, and digital teams.
- Ability to identify patterns, trends, and actionable insights from data.
- Problem-solving skills to improve donor systems and processes.
Desirable / Can Be Developed
- Experience supporting segmentation and targeted donor communications.
- Familiarity with donor engagement analytics and reporting dashboards.
- Experience in donor stewardship planning and personalised outreach.
- Understanding of the operational needs of volunteer-led organisations.
- Ability to work with multiple systems and integrate data from different platforms.
Qualifications
- Formal qualifications not required.
- Equivalent professional experience in donor relations, fundraising, or data management is highly valued.
Main Responsibilities/ Key Duties
- Maintain accurate, up-to-date records of all donors, sponsors, and stakeholders across the organisation’s donor management systems or CRM platforms.
- Monitor and track contributions, engagement metrics, and fundraising activities to ensure completeness and accuracy.
- Generate regular reports for leadership, highlighting trends in donor retention, engagement, campaign performance, and income streams.
- Support segmentation and targeting of donors and supporters for personalised outreach and engagement initiatives.
- Collaborate closely with Content and Donor Communication Specialists to personalise messaging based on donor data and behaviour.
- Ensure all personal, financial, and sensitive donor data is handled ethically and securely in line with GDPR, data protection laws, and organisational safeguarding policies
- Analyse donor behaviour, giving patterns, and campaign results to provide actionable recommendations for improving donor experience and engagement.
- Identify opportunities to strengthen relationships with donors and sponsors, including stewardship, recognition, and follow-up communications.
- Maintain and improve data management systems, processes, and documentation to support efficient operations and reporting.
- Liaise with fundraising, membership, and digital teams to ensure consistency and accuracy of donor data across platforms.
- Flag data quality issues or system gaps and recommend solutions to leadership.
- Contribute to planning for scaling donor management systems as the CIC grows.
- Support the development of dashboards, analytics tools, or visualisations to improve understanding and accessibility of donor data.
- Stay up-to-date with best practices in donor management, data protection, and CRM system use within charitable organisations.
What You Gain
- Founding experience in donor relations and data-driven fundraising
- Strategic insight into community-based fundraising and supporter engagement
- Leadership exposure in managing sensitive information and reporting
- Priority consideration for future paid roles
- Direct contribution to C.I.C sustainability and long-term impact
This role builds data stewardship, analytical thinking, and donor engagement skills.
This role is not suitable if you:
- Prefer low-responsibility volunteer work
- Avoid handling sensitive data or detailed reporting
- Are seeking immediate paid employment
- Are uncomfortable applying analysis to strategic decisions
Important to be clear:
- This is a volunteer role during the C.I.C’s build phase
- It carries real responsibility for data integrity and donor relations
Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.
Next Steps:
Shortlisted applicants will be invited to:
- A values-led conversation
- A practical discussion about event planning, coordination, and execution
If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.
A Final Word
Data is about people, not numbers.
If you know that:
- Trust is built through care and accuracy
- Privacy is a safeguarding issue
- Respect keeps relationships strong
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Connects Financial Oversight With Fundraising Impact
At Tell My Truth and Shame the Devil C.I.C., every donation, grant, and sponsorship contributes to real-world change. The Finance Liaison Officer ensures that the C.I.C’s fundraising income, allocations, and financial reporting are accurate, transparent, and actionable, serving both operational needs and strategic decision-making. You will act as the bridge between fundraising activities and financial accountability, ensuring resources are optimally managed to maximise impact. This is not a generic bookkeeping role. It is strategic, operational, and central to C.I.C sustainability.
Purpose of the Role
This role exists to:
- Monitor and reconcile fundraising income, donations, sponsorships, and grant payments
- Coordinate financial reporting with the Fundraising Director, Data Officer, and other relevant teams
- Ensure compliance with financial regulations, safeguarding, and CIC policies
- Support budgeting, forecasting, and resource allocation for campaigns and projects
- Provide financial insights to inform fundraising strategy and decision-making
- Help maintain accurate, auditable records for transparency and accountability
You are the guardian of financial integrity for all fundraising activities.
Why This Role Matters
Accurate and transparent financial management:
- Builds trust with donors, sponsors, and partners
- Ensures funds are allocated ethically and efficiently
- Enables strategic growth and sustainable operations
Without this role, financial oversight risks errors, inefficiency, or reputational harm. With it, the CIC can operate with confidence, clarity, and credibility.
About the role:
To manage and reconcile all income streams, track donations and grants, and provide accurate financial reporting, ensuring compliance with C.I.C policies, safeguarding, statutory requirements, and supporting effective fundraising and organisational decision-making.
Experience Qualification and Requirements
Essential / Highly Valued Experience
- Experience in bookkeeping, accounting, or finance management.
- Competence in tracking, reconciling, and reporting income streams.
- Budgeting and financial forecasting experience.
- Familiarity with non-profit or CIC financial operations.
- Knowledge of donor fund tracking and reporting.
- Competence using Microsoft Excel, Google Sheets, or accounting software.
- Awareness of statutory compliance, safeguarding, and financial controls.
- Ability to advise on financial implications of campaigns or initiatives.
- Strong attention to detail and organisational skills.
- Collaborative skills to work with fundraising, data, and volunteer teams.
- Ability to identify discrepancies, risks, or inefficiencies in financial processes.
Desirable / Can Be Developed
- Experience integrating financial data with donor CRM or data systems.
- Familiarity with grant funding or sponsorship reporting.
- Experience working in volunteer-led or grassroots organisations.
- Ability to contribute to financial process improvement.
Qualifications
- Formal qualifications not required.
- Equivalent professional experience in finance, accounting, or bookkeeping is highly valued.
Main Responsibilities/ Key Duties
Essential / Highly Valued Experience
- Experience in bookkeeping, accounting, or finance management.
- Competence in tracking, reconciling, and reporting income streams.
- Budgeting and financial forecasting experience.
- Familiarity with non-profit or C.I.C financial operations.
- Knowledge of donor fund tracking and reporting.
- Competence using Microsoft Excel, Google Sheets, or accounting software.
- Awareness of statutory compliance, safeguarding, and financial controls.
- Ability to advise on financial implications of campaigns or initiatives.
- Strong attention to detail and organisational skills.
- Collaborative skills to work with fundraising, data, and volunteer teams.
- Ability to identify discrepancies, risks, or inefficiencies in financial processes
What You Gain
- Founding-level experience in financial oversight for a high-impact C.I.C
- Strategic insight into fundraising, resource allocation, and operational finance
- Leadership exposure in cross-functional collaboration
- Priority consideration for future paid roles
- Direct contribution to community empowerment and sustainable growth
This role builds financial stewardship, strategic planning and ethical management skills.
This role is not suitable if you:
- Prefer low-responsibility volunteer work
- Avoid handling sensitive financial data
- Are seeking immediate paid employment
- Are uncomfortable applying finance to ethical decision-making
Important to be clear:
- This is a volunteer role during the C.I.C’s build phase
- It carries real responsibility for financial integrity and accountability
- Paid roles will emerge as funding and sustainability allows
Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.
Next Steps:
Shortlisted applicants will be invited to:
- A values-led conversation
- A practical discussion about event planning, coordination, and execution
If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.
A Final Word
Transparency is protection.
If you know that:
- Money must serve the mission
- Accountability builds trust
- Strong systems protect vulnerable people
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vision Support is a regional sight loss charity supporting people to feel confident, capable and connected, while raising awareness of vision impairment across Cheshire, Halton, Flintshire, Wrexham, Conwy and Denbighshire. In 2026, we celebrate 150 years of impact.
Role Purpose
We are seeking an experienced Fundraising Specialist Trustee with marketing and communications insight to strengthen our fundraising performance, expand our reach, and support our long-term sustainability.
This role combines core Trustee responsibilities with specialist oversight of fundraising strategy, regulatory compliance, and strategic communications.
About Vision Support
We deliver evidence-based services across six local authority areas, working in close partnership with clinicians, commissioners and healthcare providers. With a strong governance foundation, ambitious growth plans, and annual income of £1.6m, we are focused on extending our reach and impact.
Core Trustee Responsibilities
· Ensure the charity operates in line with its charitable objects and governing document
· Contribute to strategy, performance monitoring and financial sustainability
· Support and challenge the CEO and senior team constructively
· Uphold the charity’s values, reputation and governance standards
· Attend and contribute to quarterly Board meetings at our Chester office, and contribute to Board development
Fundraising Leadership
· Lead Board-level oversight of fundraising strategy and performance
· Review income streams, return on investment and effectiveness
· Ensure compliance with fundraising regulation and best practice
· Advise on fundraising trends, innovation and growth opportunities
· Support major donor, corporate and grant-funding strategies
Communications & Engagement
· Advise on communications strategy to grow reach and engagement
· Support donor stewardship and supporter communications
· Provide guidance on brand, messaging and digital channels
· Contribute to reputation and crisis communications planning
Networking & Advocacy
· Act as an ambassador for Vision Support
· Promote the charity through professional and personal networks
· Identify partnership, funding and collaboration opportunities
· Support relationships with key stakeholders and influencers
Person Specification
Essential
· Senior-level fundraising experience with a strong track record
· Experience across multiple income streams
· Strong knowledge of fundraising regulation and compliance
· Communications and marketing expertise
· Strategic mindset with the ability to evaluate and improve performance
Highly Desirable
· Charity sector experience (health, disability or social care)
· Knowledge of sight loss or disability issues
· Experience of regional or multi-area fundraising
· Major donor or corporate partnership experience
· Relevant professional fundraising qualifications
Personal Qualities
· Commitment to supporting people with sight loss
· Collaborative, analytical and commercially aware
· Strong interpersonal skills with the confidence to challenge constructively
· Commitment to equality, diversity and inclusion
What We Offer
· Opportunity to make a meaningful regional impact
· Supportive, experienced Board and strong governance culture
· Comprehensive induction, Trustee training and sector networking
· Reasonable expenses reimbursed
Time Commitment
Approximately 4 hours per month, including:
· Quarterly Board meetings
· Preparation and paper review
· Occasional advice, networking and annual Board away day
Term of Appointment
Initial 3-year term, renewable up to a maximum of 9 years in line with our governing document.
How to Apply
We welcome applications from individuals passionate about our cause and particularly encourage applicants with lived experience of sight loss and from diverse backgrounds.
Please submit:
· A CV outlining relevant experience
· A supporting statement (max. 2 pages) covering your motivation, relevant expertise, approach to the specialist Trustee role, and what you hope to contribute and gain
For an informal discussion, please contact:
Kate Hurst, Internal Operations Manager
We are committed to making reasonable adjustments throughout the recruitment process.
Vision Support is committed to safeguarding and promoting the welfare of all service users.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: UK - Wide (meetings mainly in person, some virtual)
Contract Type: Volunteer
Term: 3 years (with potential renewal)
Campaign Closes:19th February 2026
Interviews: W/C 9th March & 16th March 2026 – Trustee/SLT interviews
W/C 16th March or 23th March 2026 – STARboard interviews
31st March 2026 (approximately) – Recommendation expected
6th May 2026 – Final Board approval
Join Our Board as a Trustee – Make-A-Wish UK
At Make‑A‑Wish UK, we create joy, hope and life‑changing moments for children facing critical illness. We are seeking an inspiring Chair of the Board to provide strategic leadership, champion our mission and ensure strong governance as we work towards our vision: a wish for every eligible child.
Why join us?
- Shape the strategic direction of a national charity transforming the lives of children with critical illness.
- Lead a purpose‑driven, inclusive board, ensuring diverse voices including young people influence decision‑making.
- Use your experience where it matters most, providing governance, stewardship and support to an ambitious executive team.
- Be part of a deeply rewarding mission, helping ensure every eligible child can experience the power of a wish.
If you are ready to make a lasting impact and lead with purpose, we would love to hear from you.
For the full recruitment pack, and to apply for this role, please visit our website.
Requirments
Essential Criteria
- Leadership Experience: Demonstrable experience of chairing boards, committees, or senior leadership teams, ideally within the charity or non-profit sector.
- Governance Knowledge: Strong understanding of charity governance, legal responsibilities of Trustees, and regulatory environment in the UK.
- Strategic Thinking: Proven ability to drive organisational strategies and build commitment to a collective vision.
- Communication Skills: Excellent interpersonal and communication skills, with the ability to facilitate balanced discussions and consensus.
- Commitment to Diversity: Commitment to equality, diversity, and inclusion in all aspects of the charity’s work.
- Passion for Mission: a deep commitment to Make-A-Wish UK’s vision, values and behaviours.
- Integrity: Highest standards of integrity, probity, and professionalism
Desirable Criteria:
- Experience of leading transformational change to significantly increase reach and scale in operations
- Strong personal networks that can benefit the charity
- Understanding of the challenges facing children with critical illnesses and their families
Personal Attributes
- A child focused approach always
- A consultative, inclusive, and collaborative style of leadership with the ability to listen and engage effectively
- Strong inter-personal and relationship building abilities, including empathy and sensitivity, especially when interacting with wish families and children
- Sound judgement and decision-making ability.
- Ability to commit time to the role, including travel and attending events out of office hours
Eligibility
The successful candidate must be eligible to act as a Trustee under UK charity law and willing to undertake an Enhanced DBS (Disclosure and Barring Service) check.
Responsibilities:
- Leadership and Governance: Provide strategic leadership to the Board, ensuring effective governance practices and compliance with statutory responsibilities.
- Board Meetings: Chair Board meetings, ensuring clear agendas, productive discussions, and timely decision-making.
- Strategic Direction: Work collaboratively with the Chief Executive and Trustees to set and review the charity’s strategic objectives and performance.
- Support and Supervision: Provide guidance and support to the Chief Executive, undertaking annual appraisals and ensuring their continued development as an effective leader.
- Board Development: Lead on Trustee recruitment, induction, and ongoing development, reviewing board effectiveness and taking actions for continuous improvement
- Promoting equality, diversity and inclusion in all the charity’s activities and ensuring that diverse voices, including those of young people and lived experience, are heard by the Board.
- Risk and Compliance: Oversee the charity’s risk management, ensuring that policies and procedures are robust and regularly reviewed.
- Financial Oversight: Ensure the Board fulfils its duties regarding financial stewardship, budgeting, and monitoring performance against objectives
- Advocacy: Champion the charity’s values and mission, advocating for Make-A-Wish UK within the sector and the wider community. Represent Make-A-Wish UK externally, fostering relationships with stakeholders, donors, and partners.
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.