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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer International Fundraising & Grants Officer
Universe of Life Organization (ULO) is seeking a motivated and committed volunteer to support our international fundraising and grants development. This is an opportunity to contribute to the development of an organisation with an international vision and to help mobilise resources for programmes supporting vulnerable communities.
About ULO
Universe of Life Organization (ULO) was founded in Cameroon in 2017 with a vision to serve humanity with love, dignity and solidarity. ULO is preparing an important new chapter in its development, including the establishment of ULO UK in London and the strengthening of its international programmes and partnerships.
The role
The volunteer will support ULO in identifying suitable funding opportunities, researching potential funders and developing strong grant applications and funding proposals.
Key responsibilities include:
• Researching trusts, foundations, charities, institutions, companies and other potential funders.
• Identifying relevant grant opportunities, funding calls and partnership opportunities in the UK and internationally.
• Researching funder eligibility criteria, priorities, deadlines and application requirements.
• Maintaining a structured pipeline of potential funders, opportunities, deadlines and applications.
• Supporting the preparation, writing and adaptation of grant applications, concept notes and funding proposals.
• Supporting fundraising strategies and partnership approaches.
• Contributing to donor and funder research, follow-up and record keeping.
• Working collaboratively with ULO leadership and relevant volunteers to ensure proposals are accurate, consistent and evidence-based.
Immediate priority – ULO Cameroon Flagship Project
A key priority will be supporting resource mobilisation for ULO’s Women’s and Children’s Resilience and Empowerment Programme, a 12-month pilot programme designed to support 50 vulnerable women and 60 vulnerable children aged 5–15 in Bafoussam, West Region, Cameroon.
The programme focuses on women’s economic empowerment and livelihoods, children’s education and protection, psychosocial and emotional well-being, community resilience, partnerships and sustainability.
ULO has already developed the core project documentation and funding proposal. The volunteer will help identify appropriate funding opportunities and support ULO in presenting the programme to potential funders and institutional partners.
What we are looking for
We are ideally seeking someone with at least 3 years’ experience in fundraising, grant writing, trusts and foundations, partnerships, nonprofit development or a closely related field. Strong research, written English, organisation and communication skills are important.
Experience with UK or international funders is an advantage. French language skills are welcome but not essential.
This is a voluntary, unpaid position, initially requiring approximately 5–8 hours per week, with flexibility to be discussed according to availability and programme needs. The role is UK-based and can be undertaken remotely, with opportunities for London-based collaboration where appropriate.
What you can contribute
Your contribution can help ULO strengthen its fundraising capacity, develop sustainable funding relationships and mobilise resources needed to turn existing programme plans into practical action for vulnerable women and children.
To apply, please submit your CV and a short supporting statement explaining your interest in the role, your relevant fundraising or grant writing experience, and your general availability. Please highlight any experience with trusts and foundations, UK or international funders, grant applications or nonprofit partnerships.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help us improve the quality of the information that supports young people, businesses and our wider community.
Position title: CRM & Data Support Volunteer
Reporting to: Quality Assurance & Impact Lead
Status: Voluntary and unpaid
Suggested commitment: Three days per week for approximately three months
Location: Tooting Works, London, with one agreed volunteering day from home
Expenses: Reasonable agreed out of pocket expenses reimbursed in line with the organisation's volunteer expenses arrangements
About Us:
Business Launchpad supports young adult aged 18 to 30 from low-income backgrounds across London to pursue enterprising careers and achieve financial progress. We provide tailored enterprise programmes, one-to-one coaching and practical employability experiences designed to develop business and life skills.
Tooting Works is Business Launchpad's social enterprise and provides affordable offices, co-working spaces and supporting infrastructure for businesses and entrepreneurs. Profits generated through Tooting Works are reinvested into Business Launchpad's charitable activities.
Job Summary:
The CRM and Data Support Volunteer will provide practical, supervised support with agreed data entry, cleansing, checking and record management activities. The volunteer will help us reduce identified backlogs, improve the reliability of organisational information and prepare agreed datasets for reporting or migration.
This is a time limited volunteering opportunity suited to someone who wants to develop practical experience of Salesforce, data quality and information management within a charity and social enterprise environment.
The Quality Assurance and Impact Lead will set priorities, provide instructions, review progress and approve any activity involving record merging, anonymisation, retention or deletion. Department Leads and designated data owners remain responsible for the accuracy and maintenance of information generated within their areas.
What you will support us with
CRM data cleansing and maintenance
· Review Salesforce records against agreed data quality standards and instructions.
· Correct incomplete, inconsistent or inaccurate records where the source information is clear and the correction has been authorised.
· Support agreed data entry and keep an accurate record of significant changes completed.
· Flag records that require investigation, judgement or a management decision.
Duplicate record review
· Review potential duplicate accounts and contacts using agreed criteria.
· Help prepare records for controlled consolidation and support approved merges under supervision.
· Escalate unclear or complex duplicate cases before any change is made.
· Support the review of an initial backlog of more than 3,000 potential duplicate records.
Alumni data cleansing and migration
· Help cleanse, standardise and prepare historic alumni information for migration into Salesforce.
· Check records for completeness, consistency and appropriate formatting.
· Support the consolidation of alumni datasets to create a reliable baseline for future outcomes reporting.
· Support work on an initial dataset of approximately 380 alumni records.
Data retention, anonymisation and deletion support
· Support agreed retention, anonymisation or deletion activity only when directly instructed and supervised.
· Maintain a clear audit trail and pause immediately if any instruction or record is unclear.
· Follow confidentiality, data protection and information governance requirements at all times.
· Do not independently decide whether information should be retained, anonymised or deleted. The initial review may include more than 1,500 records.
Tooting Works data preparation
· Help prepare, clean and standardise agreed Tooting Works information before migration into approved systems.
· Assist with reviewing information held across existing databases and with digitising appropriate tenancy or operational records where agreed.
· Identify missing, duplicated or inconsistent information and refer queries to the relevant data owner.
· Support scoping across approximately nine existing databases or data sources, subject to the agreed technical plan.
Salesforce reports, dashboards and KPI support
· Help check agreed Salesforce reports against documented reporting requirements.
· Review report filters, fields and dashboard dependencies, and refer technical issues to the appropriate lead or specialist.
· Assist with routine dashboard refreshes, data collation and preparation of management information.
· Support outstanding KPI data entry, initially covering around 30 reports and 15 KPI records across six months.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join us as a Volunteer Coordinator and help create a welcoming, supportive experience for volunteers across our community programmes.
About us
Cede Foundation is a community-led charity dedicated to reducing poverty by empowering individuals and fostering sustainable communities.
We provide practical, personalised support to people who may be facing barriers to inclusion, independence and participation. Our work includes programmes and activities across employability and skills, health and wellbeing, social inclusion, active citizenship, environmental sustainability, youth engagement, and arts and culture.
Volunteers play a vital role in extending our reach and delivering meaningful support to the communities we serve.
We are seeking a friendly, organised, and reliable volunteer coordinator to recruit, support, and retain volunteers across our programmes.
About the role
As Volunteer Coordinator, you will help ensure volunteers feel informed, valued and supported in their roles.
You will be the main point of contact for volunteers, matching them with suitable opportunities and ensuring a positive, inclusive experience.
This role is ideal for someone who enjoys working with people, is well organised, and is committed to creating a positive volunteering experience.
What you will be doing
You will coordinate daily volunteer activities, including:
What we are looking for
This role is suitable for someone who is:
Experience in administration, volunteering, recruitment, HR, community work, or events is helpful but not required. Full guidance and support will be provided.
Time commitment
We are looking for someone who can commit to 4–6 hours per week.
Volunteering times will be agreed based on your availability and organisational needs.
Location
This role is primarily in-person in Manchester, with some agreed tasks completed remotely where appropriate.
What you will gain
This is an opportunity to contribute to community-focused work while developing your skills and experience.
You will:
Support and expenses
You’ll receive an induction and ongoing support so you feel confident in the role.
Reasonable out-of-pocket expenses, such as travel costs, will be reimbursed in line with our volunteer expenses policy.
Safeguarding and checks
We are committed to safeguarding and promoting the welfare of the people we work with. Depending on the nature of the role, references and a DBS check may be required. We will discuss this with you during the application process.
Equality and inclusion
We welcome applications from people of all backgrounds and experiences. We are committed to creating an inclusive, supportive and accessible environment, and we will make reasonable adjustments where possible.
How to apply
To apply, please click 'Apply' below and submit a brief expression of interest.
Please tell us why you are interested in the role, any relevant skills or experience you would like to share, and your general availability.
If you feel this role is a good fit, we would love to hear from you.
A catalyst for overcoming poverty at its root by empowering marginalised people and developing sustainable communities.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Gardener Volunteers support our homes by helping to maintain their outdoor spaces through weeding, pruning and planting, so that the people we support can enjoy spending time in a beautiful environment.
We are currently looking for volunteer gardeners for one of our services, who can support with the following tasks:
Create planters
Provide general maintenance of our gardens
Watering, planting, weeding and pruning
Maintaining flower beds
Creating/improving/maintaining our sensory garden spaces
Skills required
In order to become one of our gardener volunteers you will be:
Knowledgeable about plants
Confident using gardening equipment
Punctual and reliable
Friendly and approachable.
Training required for this role (all delivered vis e-learning)
Safeguarding
H&S
Manual Handling
How to be Eye Care Aware
Fire Safety
Infection Control
Data Security and Confidentiality
First Aid
All these courses will take approximately 40-60 minutes, apart from the First Aid which is 2 hours.
Benefits
This is a fantastic opportunity to give something positive back to society and have a direct impact on people’s lives.
Gardening is a great way to get out and about, stay fit and meet new people.
Volunteers can claim travel expenses
About us
Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 225th anniversary, having pioneered specialist support across multiple generations since 1799!
We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.
SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.
Our mission is to champion and deliver ambitious support and preventative services alongside people with learning disabilities, autism and sight loss,
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this role, you will be supporting us with some or all of the following tasks:
• Assisting workers to support Romanes or Romanian speaking clients face-to-face or over the phone.
• Engaging with rough sleepers and those known to the team, supporting the key worker with general assessments
• Helping clients access support around immigration, employment and reconnections and accommodation.
• Working together with the worker and divide tasks where appropriate, such as accompanying clients to appointments
• Engaging with rough sleeping clients with sensitivity and respect.
• Adhering to St Mungo’s Policies and Procedures at all times.
• Promoting St Mungo’s work in an appropriate manner. • Actively promoting equality, diversity and inclusion among staff, fellow volunteers and clients.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
Key Responsibilities
Person Specification
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Admin Volunteer will support our home/service with general day-to-day, ad hoc, administrative tasks, such as:
Organising files
Archiving and scanning paperwork
Collecting and inputting data
Answering phone calls and welcoming visitors.
Skills required
To be proficient in Microsoft Office software.
Very good organisational skills and eye for detail.
To be punctual and reliable.
To be able to deal with information in line with our data protection and confidentiality procedures.
Very good telephone manners/skills.
Training required for this role (all delivered vis e-learning)
Safeguarding
H&S
Manual Handling
How to be Eye Care Aware
Fire Safety
Infection Control
Data Security and Confidentiality
First Aid
All these courses will take approximately 40-60 minutes, apart from the First Aid which is 2 hours.
Benefits
This is a fantastic opportunity to give something positive back to society and have a direct impact on people’s lives.
Through this volunteer role, you can gain experience and develop your skill set. On top of this, SeeAbility provides training which could be added to your CV.
Volunteers can claim travel expenses.
About Us
Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 225th anniversary, having pioneered specialist support across multiple generations since 1799!
We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.
SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.
Our mission is to champion and deliver ambitious support and preventative services alongside people with learning disabilities, autism and sight loss,
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join the Board of Trustees at EFT International, a global membership charity promoting excellence in Emotional Freedom Techniques. Help shape our strategy, strengthen governance and support sustainable growth. Volunteer role: 10–15 hours per month with induction and expenses.
What will you be doing?
Our Board of Trustees is seeking one or more new trustees to help shape the future of EFT International as we continue to strengthen our governance, support our members, and deliver our charitable mission. This is an exciting opportunity to join a collaborative board at a time when we are focused on sustainable growth, developing our long-term strategy, and ensuring we continue to operate to the highest standards of governance and accountability.
Our trustees bring a range of professional backgrounds and work together to provide strategic leadership, oversee the charity's activities, and support its future development. We are looking for individuals who are keen to contribute their expertise, and help guide the organisation through its next stage of development.
The successful candidates will be full members of the Board, attending monthly board meetings and contributing to strategic discussions and decision-making.
This is a rewarding opportunity to make a meaningful difference to an international charity, working alongside committed volunteers to support a professional community and help ensure the EFTi organisation continues to thrive for years to come.
What are we looking for?
We are looking for individuals who are passionate about supporting the work of charities and can bring strategic thinking, sound judgement, and a collaborative approach to our Board.
You will have experience in a leadership, management or advisory role, with the ability to build positive relationships, communicate effectively, and work constructively with volunteers and fellow trustees. Previous experience of serving on a charity board or working within the voluntary sector is welcomed but not essential.
We're particularly interested in people who can contribute expertise in one or more of the following areas:
You should be able to think strategically, make balanced decisions, maintain confidentiality, and work both independently and as part of a team. As our Board meets online, you'll also be comfortable using digital tools such as Zoom and Google Workspace.
Most importantly, we're looking for someone who shares our commitment to the mission and values of EFT International and is willing to dedicate around 10–15 hours per month to the role, including completing an induction programme, attending monthly Board meetings, and engaging with the charity's activities. We welcome applications from people with diverse backgrounds and experiences who can bring fresh perspectives to our Board.
Read job details/role description before applying.
EFT International is dedicated to advancing and upholding exemplary standards for the application of EFT (Emotional Freedom Techniques or "Tapping").
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What will you be doing?
What skills would be useful?
To change the world so that disabled and autistic children have the choice, opportunity, dignity and understanding they deserve.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join the Team and Help Us Build the Future of The Swadhinata Trust
The Swadhinata Trust is embarking on a journey of significant growth and transformation. Having recently refreshed our purpose, mission, and brand, we are now ready for our next big leap: transitioning from a grassroots volunteer organisation to a scalable charity with paid staff and expanded reach.
To reach our full potential, we need 'roll-up-your-sleeves' leaders who are eager to help us transform. This isn’t just about giving advice from the sidelines; it’s about being the engine of our transformation. Whether you are an expert in your field or looking to develop new skills, joining us as a collaborative partner offers a unique opportunity to make a tangible, lasting impact on our journey.
How Can You Help
We are looking for both professionals and enthusiasts eager to use their skills to help us transform. Whether you can offer 2 hours a week or 10, your expertise will be a vital part of reaching our big goals. You don’t need to be a veteran in your field; we value a 'roll-up-your-sleeves' attitude and a commitment to our mission just as much as a CV.
Fundraising and Partnerships Volunteer
The Goal: Help us build the relationships that fuel our work. You’ll be part of the team that finds the resources we need to grow.
We’d love help with:
Researching Opportunities: Finding new grants, trusts, or local businesses who might want to partner with us.
Drafting Bids: Helping us write compelling stories and applications for funding.
Relationship Building: Supporting our communications with current donors to keep them updated on our success.
What you bring:
A gift for storytelling and clear, persuasive writing.
A friendly, professional manner and a love for networking.
Persistence and a "hunter" mindset for finding new opportunities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Pinnacle Centre
The Pinnacle Centre is a third space in Birmingham helping young adults grow holistically. We work across three domains: personal development, sports and wellbeing, and community and belonging.
Vision 2030 is where that work is heading. We're building a multi-purpose centre in Birmingham — sports facilities, co-working space, an auditorium and a café — designed as a home for young adults to train, work, learn and gather.
Role Summary
You own how money comes into Pinnacle. Grants, corporate sponsorship, community giving and donor relationships all sit with you, and your job is to make them add up to an income that is diversified enough to survive one of them failing — while laying the groundwork for the campaign that funds Vision 2030. Finance manages what we spend; you determine what there is to spend.
Key tasks
1. Strategy & pipeline
○ Own the annual fundraising plan with clear targets by income stream, agreed with the CFO.
○ Maintain a live pipeline of funders, sponsors and donors with deadlines, values and likelihood.
○ Balance the portfolio so that no single funder or channel is a point of failure.
○ Sequence effort towards the Vision 2030 capital requirement rather than only this year's costs.
2. Community & digital giving
○ Design and run giving campaigns, including seasonal appeals and sponsored challenges.
○ Own our giving platforms, donation pages and Gift Aid processing.
○ Build a regular giving programme and reduce lapse rates through timely, human communication.
○ Set the ask and the case; work with Marketing, who own the channels and audience.
3. Donor care, compliance & reporting
○ Ensure every donation is acknowledged promptly and that donors hear what their money changed.
○ Maintain an accurate donor record with consent and preferences, compliant with GDPR.
○ Ensure all fundraising meets Fundraising Regulator standards.
○ Report income against target to the CFO monthly, with an honest read on the pipeline.
What we're looking for
● A track record of raising money —community fundraising or High net worth.
● Excellent written English; you can make a case that persuades a stranger to fund it.
● Comfortable with targets, pipelines and being measured against them.
● You understand the difference between an ask and a relationship, and know when each is appropriate.
● Organised enough to run several income streams without dropping the reporting on any of them.
● Experience of a capital appeal or major campaign (desirable).
What we have to offer
● Real ownership of a function, not a task list — you will shape how it works, not just execute someone else's plan.
● A seat in a team building towards a 2030 horizon, with a clear line of sight to the leadership team.
● Access to our network of founders, professionals, entrepreneurs and investors through Pinnacle's events programme.
● Training, mentoring and the opportunity to build and lead a team of your own as the organisation grows.
● The reward of building something in your city that will outlast all of us.
Please note: this is currently a volunteer position. Reasonable expenses for travel, equipment and refreshments are reimbursed in line with our Expenses Policy. As Pinnacle grows and funding allows, we expect several senior roles to move to paid positions, and volunteers already in post will be considered first.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a friendly, reliable and organised Administration & Reception Support Volunteer to support our team at our High Wycombe hostel.
This is a great opportunity for someone who enjoys working with people and would like to gain experience in administration, reception, customer service or the charity/housing sector.
You’ll help with the day-to-day running of reception, providing a warm and welcoming first point of contact for residents, visitors and professionals, while helping the staff team with general administrative tasks.
As a volunteer, you may support with:
Skills / Abilities / Experience / Qualities
Training / Support
Additional Information
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join the Team and Help Us Build the Future of The Swadhinata Trust
The Swadhinata Trust is embarking on a journey of significant growth and transformation. Having recently refreshed our purpose, mission, and brand, we are now ready for our next big leap: transitioning from a grassroots volunteer organisation to a scalable charity with paid staff and expanded reach.
To reach our full potential, we need 'roll-up-your-sleeves' leaders who are eager to help us transform. This isn’t just about giving advice from the sidelines; it’s about being the engine of our transformation. Whether you are an expert in your field or looking to develop new skills, joining us as a collaborative partner offers a unique opportunity to make a tangible, lasting impact on our journey.
How Can You Help
We are looking for both professionals and enthusiasts eager to use their skills to help us transform. Whether you can offer 2 hours a week or 10, your expertise will be a vital part of reaching our big goals. You don’t need to be a veteran in your field; we value a 'roll-up-your-sleeves' attitude and a commitment to our mission just as much as a CV.
Marketing and Communications Volunteer
The Goal: Help us share our story with the world. You’ll be a creative voice for the Trust, helping our message reach and inspire action.
We’d love help with:
Digital Content: Creating engaging posts for social media, newsletters, or our website.
Designing Materials: Helping us make flyers, posters, or digital graphics that look great.
Campaigning: Assisting with the launch of new campaigns to celebrate our impact.
What you bring:
A creative eye and a knack for writing content that people want to read.
Familiarity with social media or design tools (like Canva or Mailchimp).
A passion for sharing the history and stories of the British Bengali community.
The client requests no contact from agencies or media sales.
Client Feedback Volunteer
Shelter Norfolk
Are you comfortable speaking with people? Would you like to gather meaningful data for Shelter while you do so?
Information about the role
In this role, you’ll be phoning people who have previously contacted Shelter for advice. The purpose is to gather feedback from them on their experience with Shelter and how that has impacted upon their housing and general wellbeing. This helps us identify the impacts our service is having, and whether there is anything we should do differently.
Location: Shelter Hub, Norwich
Suggested contribution: One day per week (can be flexible around your commitments).
Availability: Volunteering will take place at a time that suits you, within Monday-Friday, 9am – 5pm
The above is the essential information you need to know. You can apply now by clicking ‘fill in an application’ or read on more for details.
Main activities may include:
· Phoning clients around 8-10 weeks after they accessed our services.
· Asking clients set questions to gather information on their experiences with Shelter and the difference it has made to them.
· Recording the phone calls and the responses given onto our client database (CRM).
· Presenting findings from the feedback calls in an accessible format e.g. using Word or Excel.
· Identifying key findings and/or trends and sharing with a relevant team member.
This role fights the housing emergency by identifying the impacts our advice services are having on clients, as well as whether there’s any changes we should make.
Benefits of volunteering with Shelter
Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experiences our volunteers bring to Shelter are valued as much as their contribution through volunteering.
We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.
Your skills and experience
The volunteer in this role will need to have basic IT skills, be comfortable speaking over the telephone and be considerate of their language and tone. We also recommend the volunteer to have some resilience to potentially challenging conversations. But the most important thing is that you care about fighting the housing emergency!
Supporting you
· You will be provided with an induction into your role, access to relevant learning and a copy of our volunteer handbook.
· The role, including learning and communications, are flexible, so can be tailored so they best suit your needs and preferences.
· You will be able to claim reasonable volunteering expenses in line with Shelter’s volunteer expenses policy. Where financial circumstances would be a barrier to volunteering, we may be able to offer these funds in advance.
· You will be able to access our volunteer support package, including our colleague assistance programme and Shelter’s network of mental health first aiders.
Next steps
You can apply for this role by clicking ‘fill in an application’. If you need to apply by an alternative method, please contact us to see what options are available.
We will then get back to you about your application. Shortlisted applicants will have a recruitment conversation to discuss the role further.
Upon offer of role, you will be asked to declare any unspent convictions and complete a basic level Criminal Record Check. Having a criminal record does not automatically mean you can’t volunteer with us. We will have a conversation with you to discuss the convictions in relation to the role you have applied for. Sometimes it may limit the ways you can get involved. Please contact us if you require more information.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join the Team and Help Us Build the Future of The Swadhinata Trust
The Swadhinata Trust is embarking on a journey of significant growth and transformation. Having recently refreshed our purpose, mission, and brand, we are now ready for our next big leap: transitioning from a grassroots volunteer organisation to a scalable charity with paid staff and expanded reach.
To reach our full potential, we need 'roll-up-your-sleeves' leaders who are eager to help us transform. This isn’t just about giving advice from the sidelines; it’s about being the engine of our transformation. Whether you are an expert in your field or looking to develop new skills, joining us as a collaborative partner offers a unique opportunity to make a tangible, lasting impact on our journey.
How Can You Help
We are looking for both professionals and enthusiasts eager to use their skills to help us transform. Whether you can offer 2 hours a week or 10, your expertise will be a vital part of reaching our big goals. You don’t need to be a veteran in your field; we value a 'roll-up-your-sleeves' attitude and a commitment to our mission just as much as a CV.
Strategy and Programme Volunteer
The Goal:Help us turn our big dreams into reality. You will be part of the team that takes our ambitions and builds them into practical, life-changing projects.
We’d love help with:
Planning the Journey: Helping us draft clear project plans and timelines.
Tracking our Progress: Helping us collect information to see how well our projects are doing.
Organising Teams: Assisting with the coordination of different tasks to keep everything running on time.
What you bring:
An organised mind and a love for "getting things done."
Experience in project management or a strong interest in how charities run.
The ability to see the steps needed to reach a big goal.
The client requests no contact from agencies or media sales.