Office volunteer roles

What we're looking for

We're looking for someone with a great eye for detail who enjoys keeping things organised and running smoothly. You'll be curious, keen to learn, and comfortable juggling a range of tasks from project support and research to evaluation activity. You'll work with a variety of stakeholders, so clear communication, confidence using IT, and an interest in tools such as surveys and evaluation platforms will really help you thrive in the role.

What you'll do

Lead a piece of work to review and evaluate our current learning and development surveys and engagement metrics, identifying opportunities for improvement and making recommendations to enhance their effectiveness.

What you'll get

You'll be part of a friendly and supportive team who are always on hand to offer guidance and answer questions. You'll gain valuable administrative, research and evaluation skills and understand how this benefits organisations in the third sector. You'll also be included in wider organisational activities, giving you the opportunity to learn more about the vital work of the NSPCC.

Who's right for the role?

While we think this role is suitable for a whole range of people, we are particularly looking for those with the following qualities and experience.

• passionate about helping young people and children
• great communication skills
• able to think on your feet
• works well within a team
• brilliant organisational skills
• exceptional IT and email skills

Previous experience in an administrative role is desirable but not essential.

Interested in getting involved? Volunteer today and join our fight for every childhood.

Are you organised, approachable, and ready to make a meaningful impact in mental health support? Join us at Allkind!

We are looking for an Admin & Reception Volunteer to support our main office in Victoria. In this role, you will be the first point of contact for clients and visitors, helping to create a welcoming and professional environment while supporting the smooth day-to-day running of the office.

You will:

• Handling incoming calls, emails, and other communications, directing them to the appropriate person or department
• Acting as the company’s first point of contact, providing a professional and welcoming experience for clients and guests
• Managing the front desk, greeting visitors, and answering phone calls
• Booking desks and meeting rooms for staff across all offices
• Scheduling appointments and organising calendars
• Sorting and distributing incoming and outgoing mail
• Monitoring office supplies, tracking inventory, and restocking as needed
• Purchasing catering items and liaising with suppliers
• Maintaining office security protocols
• Assisting the Office Manager with facilities-related tasks
• Monitoring office cleanliness and ensuring a tidy workspace
• Completing tasks from the HQ office task list
• Working independently in the office when the Office Manager is offsite

Main duties:

• Provide general administrative and clerical support to the Office Manager
• Ensure all desks, meeting rooms, and kitchen areas are tidy, clean, and set up before 9am
• Meet and greet service users, staff, and visitors in a friendly and professional manner
• Answer and manage phone calls, transfer calls, and take messages accurately
• Handle calls and emails appropriately, including signposting to other organisations when necessary
• Maintain a calm and supportive manner when dealing with individuals in distress
• Use Outlook for email and calendar management
• Manage room and desk bookings efficiently
• Prepare meeting rooms in advance and ensure they are cleaned and tidied afterwards
• Manage multiple tasks, prioritise effectively, and maintain an organised workspace
• Distribute incoming post, frank outgoing post, and take it to the post office
• Scan and forward post to relevant staff members
• Organise refreshments for training sessions and meetings
• Carry out stock checks and replenish office supplies as needed

About the Role

We are seeking a proactive, confident, and highly organised Volunteer Housing & Asset Management Administrator to support our busy Housing and Asset Management teams.

This role is ideal for someone looking to gain experience within a housing association or supported housing environment while making a meaningful contribution to services supporting vulnerable residents.

What we do

Causeway is a small housing association, originally set up to accommodate young Irish migrants, and now providing housing and support services to people from anywhere in the world, with a wide range of needs – from those who just need an affordable place to live, to those who need a helping hand to achieve their life goals.

What we offer

We offer the opportunity to be part of a diverse, multi-disciplinary team, where your skills and creativity will be valued. You will grow and develop with colleagues in similar roles and work collaboratively with other team members, gaining experience in new areas while contributing to the learning of others. As a volunteer, we will cover reasonable travel expenses, provide training opportunities internally and externally, and offer fully flexible working days and hours. 

We welcome volunteers of all backgrounds and abilities. We can provide reasonable adjustments to support volunteers who may need them, at interview stage and/or once in the role.

Minimum Age: 18

References Required: We will ask for two employment/character references: These can be a former employer or someone that know you well (other than a relative)

Criminal record check: This is conducted by CIHA at no cost to the potential volunteer. This role requires a basic check.

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not nessessarily mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis.

Administration Support Volunteer

When someone reaches out to us, often in a moment of crisis, our administration support volunteers are one of the first voices they hear. You make sure that voice is calm, kind, and helpful.

You support people in a housing crisis, as well as offering assistance and information to supporters, volunteers, and members of the public who get in touch by phone, email, or in person. Working alongside our trained staff, you’ll help answer calls to our support line and keep things running smoothly across our office and support centre.

A big part of this role is helping the office runs smoothly day to day. That means getting involved in a wide variety of tasks, from supporting our databases and keeping records up to date, to helping with general admin, organising information, and making sure everything is where it needs to be so the staff and volunteer team can focus on supporting people. You’ll also help us keep accurate records so that people get the right support at the right time.

You’ll be helping with things like:

• Being a friendly first point of contact by phone, email, or at the door. 
• Listening carefully and recording important information accurately. 
• Supporting people with enquiries and helping them feel heard and understood. 
• Helping keep our databases and records up to date. 
• Supporting a wide range of daily admin tasks across the office. 
• Keeping the office organised so the team can focus on supporting people. 
• Helping prepare spaces for meetings and everyday activity. 
• Filing, scanning, and handling post. 
• Making refreshments and helping create a welcoming environment. 
• Supporting with basic stock checks and office supplies. 

What matters most in this role

We don’t expect you to know everything already. What matters most is:

• You’re kind, patient, and a good listener. 
• You can stay calm when things feel busy or emotionally challenging. 
• You’re comfortable using a phone, email and a computer, Microsoft Office and happy to learn new systems. 
• You understand the importance of confidentiality and treating people with respect. 
• You’re reliable and willing to be part of a team that supports each other. 
• You’re happy to help with a mix of people-facing and computer-based tasks.

 What you’ll gain

You’ll receive a full induction and ongoing support so you feel confident in your role. This includes training in safeguarding, confidentiality, and the systems we use day to day.
Many of our volunteers find this role deeply rewarding, not just because of the skills they gain, but because of the part they play in supporting people through difficult moments. We’re also happy to provide a reference for future opportunities.
 

When you’ll volunteer
9:00 AM – 1:00 PM and/or 1:00 PM – 5:00 PM, Monday to Friday. 
We ask for around one shift a week wherever possible, but we’re flexible. 

Make a real difference in your community while building valuable experience.

We’re looking for a friendly, reliable volunteer to join our team in Malton and support our day-to-day office work. This is a great opportunity to get involved with a local charity, meet new people, and contribute to meaningful work.

What you’ll be doing

• Supporting with data entry and general admin tasks
• Helping staff with everyday computer use
• Keeping our digital files organised and up to date
• Being an extra pair of hands in a busy, welcoming office

What we’re looking for

• Confidence using computers and common software (e.g. databases, email, Microsoft Office)
• Good attention to detail
• A positive, can-do attitude
• Someone reliable who enjoys helping others

What you’ll gain

• Valuable admin and office experience
• The chance to support a cause that makes a real difference
• A friendly and supportive team environment
• A great addition to your CV

We have an opportunity for a volunteer based in our Salisbury office to support our busy supporter care/membership team. You will help the team to ensure our members and supporters receive the highest standards of care and an excellent experience.

What you will be doing

This dynamic opportunity could involve anything from answering supporter queries and letter stuffing, to updating supporter records, filing and researching.

Location – This role is based at Plantlife Head Office in Salisbury, Wiltshire, so we are looking for a volunteer who is based in or around Salisbury. Ideally, we would prefer someone who lives in close proximity to our office.

Time commitment – We are looking for someone who can volunteer one day per week with us in our Salisbury office, aiming to give 5 hours or more (Wednesday or Thursday).

Prison-based volunteers are the backbone of Fine Cell Work (FCW). Supported by the Fine Cell Work programmes team and by other staff at the FCW office, they teach and administer FCW stitching groups in prisons.

Prison volunteers work in teams to organise classes and teach our stitchers, as well as providing groups information to the prison and to the FCW office. The precise mix of skills will vary from prison to prison.

Volunteering in prison for Fine Cell Work requires ideally a good level of needlework skill (or a willingness to learn), some teaching experience and/or experience of working with socially-excluded groups. Volunteers must be patient and non-judgemental in order to work effectively. As a prison volunteer you will:

• Developing skills and confidence
• Teach prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects
• Teaching prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects

It is essential for volunteers to support FCW ethos, believe in rehabilitation, be an excellent teamworker, observe personal boundaries, be reliable and patient to ensure cell groups run smoothly, and have record-keeping skills and have at knowledge of tapestry/needlework. . 

Volunteers work in prisons around the UK dependant on where groups are based, therefore it is requred that volunteers will be able to travel to the relevant prisons. Travel expenses will be reimbursed by the charity. 

Please take some time to read the role description to find out more details about the role and what we offer to our volunteers.

At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in FCW’s workforce.

These include applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQI+, and male identifying applicants as these are currently under-represented in our volunteers groups.

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance. We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace.

Join us in leading positive change!

The Admin Assistant role offers a great opportunity for the right person who is looking to:

• Gain experience in the Third Sector.
• Develop their skills and management experience; or just simply 'give something back to their community'.

The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• Managing organisation of meetings and appointment
• Organising events and conferences
• Managing databases
• Implementing and maintaining procedures and administrative systems
• Liaising with staff
• Miscellaneous tasks to support the team.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential:

• You will need to have good written skills.
• Well organised, proactive, and able to deliver tasks efficiently.
• Good time management
• To show professionalism at all levels and in all environments
• Strong team player
• Ability to work independently and ask for clarification when needed.
• Able to participate at least 12 hours a week (2 days, 6 hours each day)

Desirable

• Committed to working with the community with a passion for helping others less fortunate.
• Proficiency in Microsoft and Excel

The Professional Development Programme with Quilombo UK and QMC Capoeira School runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.

Job Types: Part-time, Volunteer

Expected hours: No less than 12 per week

Benefits:

• Flexitime
• Work from home

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Do you have access to a personal laptop or PC?
• Are you sure you can commit to this job as being a non-paid job?
• Do you think you will be able to commit yourself to the PDP programme, implicitly 12 hours per week, for 16 weeks?

Work Location: Remote

We are looking for a new independent trustee who can bring fresh perspectives and objective judgment from outside our immediate membership to join our very committed board. The successful candidate will need to demonstrate knowledge and understanding of charity law and regulation.

Location: Attendance at 4 board meetings (mainly online but with 1-2 in London) each year, and attendance at the Board strategy day.

You may also be required to attend the Council’s annual general meeting and any other general meetings. There may also be additional requirements upon appointment and periodically thereafter for training days in the Council’s office in central London. There will be a full induction as part of the onboarding process.

Remuneration: This is as voluntary unpaid role. Reasonable travel expenses will be reimbursed.

About: The Council of Deans of Health is a membership organisation and charity representing over 100 UK universities and colleges engaged in education and research for nursing, midwifery, and the allied health professions. At any one time, our members educate around 200,000 current and future professionals and carry out research that improves the population’s health and wellbeing.

Our Board of Trustees is responsible for oversight of the administration and management of the Council, which is led by the CEO who is accountable to the Board. The role of the Board includes setting and monitoring the implementation of the Council's strategy, and ensuring its financial sustainability and its compliance with legal requirements. The Board of Trustees will play an important role in taking forward the Council’s strategy, overseeing the continued growth of the Council, ensuring its financial sustainability, and avoiding exposing the charity’s assets, beneficiaries or reputation to undue risk. The Board comprises a mix of trustees drawn from our member organisations and independent trustees from a range of different professional backgrounds and experience.  

Key responsibilities:

• Contribute to the overall strategic direction of the Council, including taking forward the Council's agreed strategy.
• Ensure the Council complies with its governing document, company law, charity law and any other relevant legislation or regulations.
• Oversee the Council’s financial management with the overall aim of achieving financial sustainability.
• Safeguard the organisation and advise on diversification of income to support the Council’s development.
• Work effectively and collaboratively with the Chair and other Board members in providing support and effective scrutiny to the Council's senior staff team.

Some of the essential competencies we are looking for all Trustees:

• Demonstrate a commitment to understanding the Council's business, the sector context and wider policy issues across the four nations of the UK.
• Demonstrate excellent communication skills and an enabling, inclusive approach.
• Ability to think strategically and offer advice, guidance, support and constructive challenge to oversee the effective delivery of the Council’s strategic objectives.
• Demonstrate a track record of collaborative working in an organisation with a wide range of internal and external stakeholders.
• Ideally, have experience at senior management or board level in other organisations and experience of charity governance.

Full details of the role and responsibilities required can be found in the candidate information pack. Please apply by following the instructions in the candidate information pack. The closing date is 22 May 2026 at 4pm. 

Prison-based volunteers are the backbone of Fine Cell Work (FCW). Supported by the Fine Cell Work programmes team and by other staff at the FCW office, they teach and administer FCW stitching groups in prisons.

Prison volunteers work in teams to organise classes and teach our stitchers, as well as providing groups information to the prison and to the FCW office. The precise mix of skills will vary from prison to prison.

Volunteering in prison for Fine Cell Work requires ideally a good level of needlework skill (or a willingness to learn), some teaching experience and/or experience of working with socially-excluded groups. Volunteers must be patient and non-judgemental in order to work effectively. As a prison volunteer you will:

• Developing skills and confidence
• Teach prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects
• Teaching prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects

It is essential for volunteers to support FCW ethos, believe in rehabilitation, be an excellent teamworker, observe personal boundaries, be reliable and patient to ensure cell groups run smoothly, and have record-keeping skills and have at knowledge of tapestry/needlework. . 

Volunteers work in prisons around the UK dependant on where groups are based, therefore it is requred that volunteers will be able to travel to the relevant prisons. Travel expenses will be reimbursed by the charity. 

Please take some time to read the role description to find put more details about the role and what we offer to our volunteers. 

At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in FCW’s workforce.

These include applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQI+, and male identifying applicants as these are currently under-represented in our volunteers groups.

Fine Cell Work (FCW) is a UK-based rehabilitation charity and social enterprise. We are supported by an incredible team of prison volunteers who are the link between the charity and the stitchers we work with in prison. Our volunteers run fortnightly stitching groups in the prisons we work with to facilitate our stitchers’ production of high-quality needlework.

Our prison volunteers work in small teams to teach our stitchers’ embroidery and needlepoint, organise their group sessions, and liaise with the prison and FCW office.

What you will do as a prison volunteer:

• Teach people in prison how to stitch and support the completion of our premade kits in our cell groups, which consist of around 10-15 stitchers.
• Communicate with staff at our hub in Battersea to receive kits and supplies for your group and send back completed work for your stitchers to be paid.
• Encourage and help stitchers to complete our Open College Network certifications in creative needlework.
• Develop stitchers’ skills and confidence by encouraging them to take responsibility as peer mentors.
• Act as an ambassador for the charity and sharing our vision and values throughout your volunteering.

Who we are looking for:

• Skills in embroidery and/or needlepoint or a willingness to learn to stitch is essential for this role.
• Ideally some teaching experience or experience working with socially-excluded groups.
• Someone with a non-judgemental attitude and commitment to rehabilitation.
• Someone who is an excellent team worker.
• Someone who is good at observing personal boundaries.

Commitment: our stitching groups run for 2 hours every fortnight, so with travel time and some admin work after groups we ask prison volunteers to set aside a morning or afternoon every 2 weeks.

You must be over 18 for this role with the ability to travel to the prison. Travel expenses will be reimbursed by the charity.

Please take some time to read the role description to find out more details about the role and what we offer to our prison volunteers. 

At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented amongst FCW’s prison volunteers. This includes applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQIA+, and male identifying applicants.

Opportunity to use your expertise and knowledge of the planning system, sound grasp of related procedures and a keen interest in the environment. At CPRE London you will help us protect and improve access to London'sgreen spaces.

As a Senior Planning Volunteer for CPRE  this offers an opportunity to use your investigative skills on planning applications which affect Londoners' access to green spaces and help us to influence positive, environmentally friendly outcomes. You’ll also have the opportunity to contribute to national consultations and policy development.

You are accountable to the CPRE London Operations Director.

Hybrid working with occasional attendance at meetings. Our team will provide you with training and support to develop in your role.

This role would suit anyone with an interest in and knowledge of the planning system and environmental issues. CPRE London is dedicated to greening the city, sharing countryside's beauty, tranquillity, and accessibility. Volunteer with us to aid London in becoming carbon-neutral by 2030, boosting biodiversity, and enhancing life for wildlife and residents.

What will you be doing: 

• Investigating planning applications with an impact on London’s green spaces
• Preparing and submitting responses to influence the outcome of planning applications and appeals
• Visiting the local planning offices and proposed development sites to look at plans and record details
• Liaising with parish and district councils and other conservation bodies
• Seeking to influence local and neighbourhood plans
• Building relationships with local organisations to influence their management plans
• Liaising with the planning team and policy committee at National CPRE to contribute to consultations and policy development
• Proactively investigating the planning designation of green spaces in your local area to find out whether there is scope to strengthen these in order to better protect these sites for future generations.

What are we looking for: Skills / Experience

• An eye for detail and an interest in investigative work
• Knowledge of planning and environmental issues is essential 
• Some previous experience in the planning sector would be beneficial in this role
• Good local knowledge of one of these London boroughs would be useful: Barking & Dagenham, Redbridge, Newham, Haringey, Enfield, Harrow, Hillingdon, Westminster, Kensington & Chelsea, Hammersmith & Fulham, Wandsworth, Lambeth, Hackney, Camden, Brent, Ealing, Hounslow, Merton, Sutton, Croydon, City of London, Lewisham, Greenwich, Bexley, Havering,
• A willingness to visit the local planning office and proposed development sites
• Able to carry out tasks independently and as part of a team
• Good written and verbal communication skills
• Access to a computer and the internet at home and be comfortable using them

Benefits of the role:

• Use your skills and experience to contribute to the success of our charity and make a positive impact on London’s environment 
• Meet like-minded people and enjoy being part of a team
• Enhance your CV by developing new skills and gaining valuable experience
• We’ll support you to develop in your volunteering role and provide you with relevant training
• We’ll give you a reference for your future work or volunteering
• Get involved with social events and workshops on a local and national level, including the annual CPRE conference
• The opportunity to attend a volunteer induction day at CPRE’s national office in London or a regional centre
• We are happy to provide out-of-pocket travel expenses

We are seeking a Treasurer/Trustee for The Historic Towns Trust, an educational charity that focuses on inspiring future generations to understand, appreciate and preserve their urban heritage. The Trust works in partnership with local historians, geographers and archaeologists to publish historical maps and atlases that give everyone a sense of belonging and custodianship.  Our unique multi-layer mapping techniques reveal a new way to visualise the complex development of Britain’s towns, enabling us to better analyse the impact of events and communities over time. We use our research to develop teaching materials for schools and to engage the public with free talks, empowering them with the knowledge and confidence to influence future decisions about their built environments.

Among our Trustees we have some of the leading academics in the fields of urban history and archaeology, architects, and business people, who share a passion for maps and history.  While the organisation has no central office and Trustees are spread across Britain, we meet frequently, usually but not exclusively in London.

The Trust has expanded significantly in recent years, increasing the number of maps and atlases we produce and developing educational and community outreach programmes to increase the impact of each map for the town it serves. The number and value of transactions we undertake (raising funds for projects, selling maps, taking on our first employee) has grown considerably and we are seeking a new Trustee to fill the role of Treasurer, helping us to re-shape the organisation for the future.

The Role

The Historic Towns Trust has the following financial activities

1. Income from our endowment

2. Income from sale of maps and atlases directly, through our website and through third party distributors

3. Income from grants and donations to HTT towards core activities

4. Holding of money raised for individual atlas and map projects

5. Expenditure on administration

6. Quarterly VAT filing

7. GiftAid collection and accounting

8. Annual audit

Currently three sub-committees (Projects, Communications and Resources) report to an Executive Sub-Committee (“ESC”) that reports to the Board of Trustees.  Each of these meets quarterly, with two Board meeting held in person in June and December, usually in London.

In the light of the recent growth in activities we are reviewing our operating structure.  This may include

· A new Educational sub-committee

· Splitting Resources between Administration and Sales/Marketing

· Recruitment of a paid part-time book-keeper

· Recruitment of an office administrator

The Treasurer will sit on ESC and will be responsible for the financial administration of the Trust and its reporting obligations to HMRC and the Charities Commission.  They will report to the Board on the financial position of the Trust on a quarterly basis, and lead deliberations on major investments. They will lead the audit.

As a Trustee they will have the opportunity to be engaged in our atlas and map activities, attending events and launches and contributing in any other way to the development of the Trust.

The Candidate

We are looking for an experienced, preferably qualified, accountant who has a passion for cartography, for urban history and for education.

We are seeking an enthusiastic volunteer to assist our Client Service Administrator on Reception in hosting our busy reception area and friendly waiting room. In this role, you will use your excellent interpersonal skills to welcome clients and visiting professionals and other volunteers to the Helen Bamber Foundation, making them feel comfortable, attending to any immediate needs they may have, assisting them with their queries and notifying clinicians and other staff of their arrival.

You will be at the heart of an exciting, team of experts working as a representative of the Helen Bamber Foundation and the first point of contact for our diverse range of clients and visitors.  You will be a self-motivating team player, organised, efficient and have a compassionate mind-set. 

Main tasks and activities

• Greeting clients and ensuring that clients are having their immediate needs met;
• Ensuring the reception is well-presented;
• Answering the phone and responding to a wide range of enquiries;
• Maintaining the shared Outlook calendar and co-ordinating room allocations;
• Ensuring the smooth running of the day-to-day activities;
• General office administration including: ordering of office supplies, entering data, filing and organising office supplies storage etc;
• Reception cover when needed.
• Handling reimbursement of expenses for clients and fellow volunteers

Skills and experience needed

• Excellent interpersonal and communication skills with a high standard of written and spoken English;
• Excellent telephone manner; Empathetic and understanding.
• Computer literate with experience of Microsoft packages;
• High attention to detail and accuracy;
• Punctual, reliable and self-motivated with a positive, ’can-do’ attitude;
• Ability to deal sensitively and in a warm, friendly and appropriate manner with clients who have specific needs;
• Ability to multi-task and prioritise tasks within a time-pressured environment;
• A high level of discretion and confidentiality given the sensitivity of the information and nature of the work;
• Understanding of, and commitment to, the objectives of the Helen Bamber Foundation.

What you will get out of the role:

• A better understanding of asylum seeker and refugee processes in the UK;
• Stronger administrative skills;
• An ability to multi-task between competing priorities;
• Experience of working with a multi-disciplinary team in a Human Rights charity;
• Ability to process large amounts of data and prioritise or categorise it;
• Ability to manage multiple busy calendars at the same time.