Project support volunteer roles

STAMMA’s Helpline Services include our phoneline, webchat and email support services and are a hugely important part of STAMMA’s work. This is frontline stuff, responding to people reaching out for information and support. It’s a great opportunity to spend time chatting with people who stammer, as well as their parents, grandparents, teachers and employers, taking the time to make space to listen and to value what they have to say. Where appropriate we then signpost people to useful information, support and services.

We use a virtual call centre which means you can take calls and webchats from home, using a desktop or laptop computer.

We are currently recruiting volunteers to work on the helpline and webchat: one person covering different shifts across the week. This Floating Support role is ideal for a volunteer who is flexible and would like to help us cover gaps in our Rota, so that we can ensure all callers are able to access support.

The role will also commit to a weekly shift on Wednesdays 4pm to 6pm.

Please note that this volunteer role is only open to people who are resident in the UK.

What does the role involve?

Working within our Helpline Services, we’re hoping you’ll feel comfortable to:

· Take helpline calls (listening and speaking on the phone)

· Respond to webchats (reading on-screen messages and typing responses)

· Sending occasional emails

If you wish to, you can also be linked to an area of project work. That way, if the helpline services are quiet during your shift, you can get involved in other areas of STAMMA’s work. Project work is likely to involve reading and reviewing documents and resources, contributing to discussions and campaign ideas, and helping develop new resources.

What training and support would you get?

Structured, online training programme which can be taken at your own pace but is likely to take you about 8-10 hours in total. Following the training, you’ll have practice helpline calls and webchats. If you feel ready after that, you’ll start working in the helpline services. Ongoing support includes:

· Monthly helpline services meetings where you can meet other helpline volunteers. These monthly meetings include a short training session and discussion where we share and learn from our experiences of different calls and webchats.

· We have a WhatsApp group where you can keep in touch with other volunteers.

·         Volunteer Supervisors are available for one-to-one support and discussions.

· Access the training modules as many times as you want.

What would you need?

· A quiet place where you can work in privacy and not be overheard during calls

· A mobile phone or landline

· A computer or laptop

Who might enjoy this volunteer role?

You’re likely to enjoy volunteering in the Helpline Services as Wednesdays & Floating Support volunteer if you:

· Are flexible, and would be comfortable to take on shifts at short notice (we would always aim to give you between 1-month to 1 weeks’ notice where possible)

· have a genuine curiosity about people and their experiences

· are able to understand written and spoken English

· are comfortable enough to speak on the telephone

· are comfortable with basic email functions

· have good administration skills

· enjoy listening and talking to people

It’s not essential to stammer yourself if you’re interested in working in our helpline, but it can be an advantage if you do, or if you are the parent of a child who stammers. Many of our callers find it really helpful to know that they’re speaking to someone who really ‘gets it’ and who has that personal insight into some of the issues and questions they have.  

Other information

As a volunteer you can, of course, step back from the role at any time, although we do ask that you give us notice so that we can train someone to take over your role. However, both you and the service are likely to get most out of the opportunity if you’re able to volunteer with us for at least12 months or more. By gradually learning and developing your confidence in the role, you can have the biggest impact.

This is a volunteer role and is unpaid.

The Position

We are looking for a Grants Officer who can support us with diverse tasks that include looking for grants opportunities, project development, proposals writing, and liaising with potential partners and donors. In this role you’ll be a key contributor to the continued existence of Second Tree, which is dependent on grants to survive, and to the creation of new projects and partnerships. To do this successfully, you'll need to employ meticulous time-management and organisation skills, as juggling multiple tasks with competing deadlines is common in this role.

The role will include:

• Researching and identifying new grant opportunities on a weekly basis

• Summarising relevant grant opportunities and suggesting how to best respond and comply with them

• Researching information and data necessary for grants and grant reporting

• Supporting the design of new projects

• Supporting with proposal writing

• Maintaining necessary records, files, reports, databases, and resource materials for the Grants team

• Working with the wider Second Tree team to ensure that all project proposals align with organisational, and programme strategies

• Establishing and maintaining connections with funding bodies

You should be able to:

• Professionally communicate in English (verbally and in writing)

• Read, comprehend, interpret, summarise and follow proposal guidelines

• Work to tight deadlines with flexibility and a problem-solving attitude;

• Conduct thorough, high-quality, independent research

• Work both independently and as part of a team

• Manage and prioritise projects effectively to meet team and proposal deadlines

The ideal candidate will have:

• Working knowledge of project management techniques such as LFA

• Knowledge of and experience with grant-giving bodies and other external funding sources (e.g. European Commission)

• A strong sense of logic while building an argument

What We Offer:

• A nurturing and collaborative working environment. We work hard to help our team members grow, investing in personal and professional development.

• Accommodation in a shared house

• Transportation to/from work

• After completion of a three-month trial, if you commit long-term, a small monthly expenses refund

In certain periods of the year, demand is extremely high, and the shared houses might be full. If you have the means to pay for your own accommodation, please let us know. We would still be happy to host you if space is available. However, in a situation where the shared houses are full, this would allow us to offer an opportunity to someone that cannot afford to pay rent.

Have experience leading a team of this type?

Consider applying to become a Grants Coordinator. Whether your experience lies in the humanitarian sector or elsewhere, we are looking for people with expertise that can drive us forward as an organisation.

Looking for an internship?

If, because of your degree or for any other reason, you would like to have your period at Second Tree credited as an internship, just apply to the vacancy that you’re interested in and mention this. We have agreements with several universities across Europe, and in many other cases, these agreements can be developed on an ad hoc basis.

We encourage applicants to join us in person, but if this is not possible we will consider remote applications for this role.

NOTE: If you require a visa to stay in Greece for the minimum ten-week commitment, please know that as a Greek NGO, we are unable to sponsor your visa.

Position Overview:
The Programme Specialist is critical in supporting the delivery of a high-impact employability and skills development programme. Working under the guidance of the Programme Lead, this position focuses on coordinating projects, managing participant engagement, and ensuring the smooth execution of training initiatives, mentorship activities, and job placement efforts. The Programme Specialist directly empowers individuals to achieve workforce readiness and sustainable employment.

Key Responsibilities:

1. Project Coordination:

   • Assist in managing day-to-day activities of the programme, including onboarding, skills assessments, and skills development of participants.

   • Track progress against programme milestones (e.g., participant enrollment and completion rates) and flag delays to the Programme Lead.

2. Participant Support:

   • Serve as a primary point of contact for participants, addressing inquiries and providing guidance on programme resources, training modules, and job search tools.

   • Maintain accurate participant records, including attendance, skill assessments, and post-program outcomes.

3. Stakeholder Engagement:

   • Support the Programme Lead in building relationships with internal stakeholders.

4. Data Management & Reporting:

   • Collect and analyse data on participant progress, employment outcomes, and programme effectiveness using CRM systems or databases.

   • Prepare regular reports for the Programme Lead to inform decision-making and demonstrate impact to funders/stakeholders.

5. Logistics & Compliance:

   • Manage programme materials, including training resources, digital platforms, and participant handbooks.

   • Ensure compliance with programme guidelines, confidentiality policies, and grant reporting requirements.

1. Continuous Improvement:

   • Gather feedback from participants and partners to identify opportunities to enhance programme delivery.

   • Support the implementation of new tools or processes to improve efficiency and participant satisfaction.

Required Qualifications:

• Education: Bachelor’s degree in Social Sciences, Education, Human Resources, or a related field.

• Experience:

  • 1–3 years in programme coordination, workforce development, adult education, or a similar role.

  • Experience working with diverse populations, including youth, underserved communities, or career changers.

• Skills:

  • Strong organisational and multitasking abilities, with attention to detail.

  • Proficiency in Google products (Forms, Sheets, Docs, Slides) and familiarity with CRM tools.

  • Excellent interpersonal and communication skills for engaging participants and stakeholders.

  • Basic data analysis and reporting capabilities.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Carers Support Chair of Trustees 

Carers Support is looking for a new Chair of Trustees to lead our Board and support the next stage of our development. This is an important voluntary role for someone with strong board or senior governance experience who wants to make a real difference to unpaid carers. 

About Carers Support 

We are an independent charity supporting thousands of unpaid carers of all ages across Bristol and South Gloucestershire. We provide advice, information, practical help, emotional support, training, young carers services and more. 

About the role 

As Chair of Trustees, you will: 

• Lead the Board and help set the charity’s strategic direction 
• Support and work closely with the Chief Executive 
• Make sure the Board fulfils its legal and governance duties 
• Encourage a positive, open and inclusive Board culture 
• Ensure meetings are well-run and support good discussion and decision-making 
• Help the charity respond to the needs and views of unpaid carers 
• Ensure risks, finances and performance are monitored effectively 

What we’re looking for 

We welcome applicants from all backgrounds and lived experiences. 

We are looking for someone who can bring: 

• Board, governance or senior decision-making experience 
• Calm, confident leadership and good people skills 
• The ability to facilitate effective meetings or a willingness to learn 
• Sound judgement and the confidence to ask questions 
• A commitment to improving the lives of unpaid carers 
• Time to prepare for and attend meetings 

Time commitment 

• 4 board meetings per year (2 hours each) 
• Regular meetings with the Chief Executive 
• Occasional committee meetings, events or development sessions 
• Additional committee meetings, events or development sessions, as required

What you’ll gain 

• A meaningful leadership opportunity with social impact 
• Strategic experience in a respected local charity 
• Supportive induction, training and ongoing guidance 
• A warm and collaborative Board environment 

About the Role

We are looking for a volunteer Trusts & Foundations Bid Writer to help secure funding from charitable trusts and foundations. The role involves researching suitable funders and preparing compelling grant applications to support our work and help expand our impact.

This is a great opportunity for someone with strong writing skills who wants to support a meaningful cause and gain experience in charity fundraising.

Key Responsibilities

• Research charitable trusts and foundations that align with our mission

• Identify funding opportunities and deadlines

• Write and submit high-quality grant applications and funding proposals

• Tailor applications to match each funder’s priorities and criteria

• Gather supporting information such as project details, budgets, and impact data

• Maintain a simple pipeline of potential funders and application statuses

• Assist with writing reports or updates for funders where required

Skills & Experience

We’re looking for someone who ideally has:

• Strong written communication and storytelling skills

• Attention to detail and ability to follow funder guidelines

• Ability to research and identify funding opportunities

• Experience with grant writing or charity fundraising (desirable but not essential)

• Ability to work independently and meet deadlines

• Passion for supporting charitable causes

What You’ll Gain

• Experience in charity fundraising and grant writing

• Opportunity to make a real impact by helping secure vital funding

• Flexible volunteering that can fit around your schedule

• A reference and recognition for your contribution

Support Provided

• Background information about our organisation and projects

• Access to relevant documents and financial information

• Guidance and collaboration with the team where needed

What will you be doing?

We are looking to expand the range of expertise and experience of our Board and are looking to recruit additional Trustees, particularly with knowledge of Nottinghamshire or the Deaf Community (UK-wide), but we are looking for other experience too (see below). 

This is a great opportunity to develop further governance skills and experience, and help steer an important charity in the right direction

Trustees meetings are usually held every six weeks, plus there is an AGM, away days, and any sub-committee meetings that trustees may be involved in. Most meetings will remain virtual but there will from time to time be a need to attend key meetings and events in Nottingham. The time commitment is approximately 4 hours per month, but there may be occasions when more time is required for a short period.

Trustee positions are unremunerated, but reasonable expenses will be reimbursed.

Who we are looking for

· Relevant experience in any of the following: the deaf community, Nottinghamshire, financial management, HR, charities, fundraising, social prescribing, NHS, local authorities, marketing, business development, governance, strategy or legal.

· A willingness to devote the necessary time and effort

· Good, independent judgement

· The ability to challenge and ask questions

· An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship

· A commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership

About Self Help UK

Self Help UK is a leading peer support organisation with over 40 years of experience in developing and delivering peer-led services. Our mission is to empower individuals and communities by embedding peer support principles into health and wellbeing initiatives. We have created a range of innovative programmes that help people living with cancer and other long-term health conditions to navigate challenges and take control of their health and wellbeing.

We work in partnership with Macmillan Cancer Support on projects that make a real difference. These include national and local initiatives for the Deaf community, volunteer-led support for anyone affected by cancer, and prehabilitation services for those facing complex treatment. In 2026, we will collaborate with our Integrated Care System to improve health literacy and increase cancer screening uptake among underserved communities in Nottingham. Looking ahead, we are exploring a new direction to position Self Help UK as a holistic, person-centred support provider, embedding peer support and volunteer-led activity at the heart of everything we do. Our vision is to challenge health inequalities and enable people to feel confident, informed, and supported in shaping their own health journey.

A selection of causes covered by Self Help UK

· Peer support

· Long-term health conditions

· Cancer diagnoses and prevention

· Voluntary sector support

· Health inequalities

· Under-served communities

This is a great opportunity to develop further governance skills and experience, and help steer an important charity in the right direction.

Chairing experience required + any combination of: financial management, advocacy, HR, charities, fundraising, social prescribing, NHS, local authorities, marketing, business development, governance, strategy or legal.

About Self Help UK

Self Help UK is a leading peer support organisation with over 40 years of experience in developing and delivering peer-led services. Our mission is to empower individuals and communities by embedding peer support principles into health and wellbeing initiatives. We have created a range of innovative programmes that help people living with cancer and other long-term health conditions to navigate challenges and take control of their health and wellbeing.

We work in partnership with Macmillan Cancer Support on projects that make a real difference. These include national and local initiatives for the Deaf community, volunteer-led support for anyone affected by cancer, and prehabilitation services for those facing complex treatment. In 2026, we will collaborate with our Integrated Care System to improve health literacy and increase cancer screening uptake among underserved communities in Nottingham. Looking ahead, we are exploring a new direction to position Self Help UK as a holistic, person-centred support provider, embedding peer support and volunteer-led activity at the heart of everything we do. Our vision is to challenge health inequalities and enable people to feel confident, informed, and supported in shaping their own health journey.

A selection of causes covered by Self Help UK

·Peer support

·Long-term health conditions

·Cancer diagnoses and prevention

·Voluntary sector support

·Health inequalities

·Under-served communities

What will you be doing?

You will be chairing the Board of Trustees, ensuring that we have minimum representation required for decisions to be made, keeping the board aligned in decision-making, ensuring all minutes are recorded and that all decisions by trustees are made with the appropriate context provided.

Trustees meetings are usually held every six weeks, plus there is an AGM, away days, and any sub-committee meetings that trustees may be involved in. Most meetings will remain virtual but there will from time to time be a need to attend key meetings and events in Nottingham. The time commitment is approximately 4hours per month, but there may be occasions when more time is required for a short period.

Trustee positions are unremunerated, but reasonable expenses will be reimbursed.

Who are we looking for?

Previous chairing experience

·Relevant experience in any of the following financial management, HR, charities, fundraising, social prescribing, NHS, local authorities, marketing, business development, governance, strategy or legal.

·A willingness to devote the necessary time and effort

·Good, independent judgement

·The ability to challenge and ask questions

·An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship

·A commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty, and leadership

As a Volunteer Community Connector, you will support the Compassionate Communities programme by helping to grow and strengthen community engagement by encouraging discussion around grief and loss.

Your role will involve:

• Supporting and facilitating ‘compassionate conversations’ in the community and promoting social connectedness. This may include signposting to relevant community support or care provision.

• Offering informal, empathetic listening and engagement around topics such as life limiting illness, caregiving, dying and bereavement.

• Helping to support informal sessions or larger events in partnership with community groups, workplaces, clubs and organisations.

We are growing our volunteering team and looking to recruit 2 Lead Volunteers for our Content Team. We’re looking for two people who have a passion for promoting a charity supporting a rare condition and have the ability to support a volunteering team as well as plan and use communication tools such as websites, Canva and other digital platforms.

This is a flexible volunteering opportunity, which means your commitment can be balanced around your lifestyle - being part of a team to ensure that communications to our community and supporters are up to date and timely.

You will provide leadership for your team and support the development of a communications plan for the charity.

Key Tasks and Objectives

• Lead a team of content writer volunteers.
• Lead and co-ordinate internal projects, activities and campaigns that help build awareness of our organisation and its aims.
• Building, leading and inspiring the content team, ensuring goals are agreed and communicated to support the achievement of our overall aims and projects.
• Ensuring all content is on-brand, consistent in terms of style, quality and tone of voice, and ideally optimised for search and user experience for channels of content including on our website, in our members' magazine as well as supporting the content for social media .
• Supporting the development of a communications strategy, focusing on the content section.
• The implementation of a functional content calendar
• Establishing workflow for requesting, creating, editing, publishing, and repurposing content
• Operate as the point of contact for content volunteers in the team.
• To also be an active part of the content team as a content writer.
• Identifying, initiating and leading on content projects which align to the strategy and realise our goals.
• Collaborate with the team
• To contribute to the Annual Report or other reporting documents.
• Protecting our charity brand identity, ensuring it is delivered consistently, both internally and externally.
• Promote the charity across all our channels and forms of communication.
• Ensure effective, regular communication to both internal and external audiences.
• Support the review of progress and effectiveness of the Communications Strategy on an annual basis.

What are we looking for?

About You

To be successful in this role you will:

• Have a real enthusiasm for excellence, innovation, continuous improvement and change.
• Be a team leader who is positive, hands-on and able to get the best out of a team.
• Have excellent interpersonal skills and are adept at building relationships with different stakeholders.
• Have the ability to think strategically but also enjoy being at an operational level to support your team and key stakeholders.
• Have a high level of attention to detail.
• Have the ability to prioritise, plan and organise projects and to manage expectations.

Experience and Skills

• The ability to communicate (verbal and non-verbal) to a wide variety of audiences including the public, various forms of media and on an individual basis.
• Experience in building and leading a team.
• Previous experience of working or volunteering for charities and/or volunteer organisations is desirable but not required.
• Creativity 
• Good IT skills.
• Ability to motivate and enthuse others.
• To be a part of a team.
• Previous experience in marketing, communications, or related fields.
• Strong leadership skills with the ability to motivate and inspire volunteers.
• Experience of using Canva or similar design packages.
• A strong network of PR and media contacts would be highly advantageous.

What's in it for you?

This role is a fantastic opportunity to volunteer with a small but ambitious charity, developing and honing your skills around leadership in the Third sector.

Getting the right story in print and online can be challenging, especially when dealing with a rare health condition, but it is definitely rewarding.

You will gain experience in the charity sector, gain new or update your writing skills, a broader C.V., and a sense of accomplishment from using your skills to help people affected by a very painful condition.

You would be leading our small, friendly, forward-thinking charity team, focused on reaching people who may not have heard about the charity or about the condition. You would also have a key role in developing a communications and marketing strategy for a small charity. This is an excellent opportunity for you to make a real difference to a rare condition.

Key Benefits

• Gain valuable experience in communications and marketing, plus charity team leadership.
• Make a meaningful impact on the fight to support the CRPS community.
• Develop professional skills and expand your network.

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth ESOL: 

Our award-winning ESOL project offers English language classes to young people at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling young people to do well at school or college.

About the Role: 

CARAS is looking for volunteer ESOL Teaching Assistants to support our face-to-face study programme called ‘Get Ready for School.’

This programme is attended by young people out of education and is based in Streatham on Mondays, Tuesdays and Wednesdays. Core delivery of the programme includes English, Maths, Digital skills, complemented by Reading and Writing for Pleasure.

We also run Tuesday and Wednesday afternoon classes open to all existing CARAS youth community members, 4:30pm to 6pm. These classes tend to be larger and have a large range of language levels. 

Volunteers in this role are required to commit to at least one 2-hour session per week, during these times:

• Monday 10 am to 3pm

• Tuesday 2pm to 6pm 

• Wednesday 11am to 6pm

Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates.

Volunteer Tasks and Responsibilities: 

• Providing learners with one-to-one or small group support within ESOL classes;

• Help young people to build confidence in digital literacy;

• Helping to set up the classroom and provide learners with classroom resources;

• Engaging learners in informal conversations or games during breaks to help them practice their conversational English.

• Checking the session plan aims with the lead teacher and assisting learners achieve them;

• Attending and contributing to volunteer debriefs after each session;

• Making use of any community languages you may know to help students during the class;

• Working collaboratively as a team and helping to shape the project;

• Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential;

• Assisting participants to recognise and celebrate their achievements;

• Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management and all other policies as relevant.  

Requirements 

Essential: 

• To be 18 years or older;

• Able to travel to our community centre in Tooting (travel and food expenses can be reimbursed);

• An interest in education and English language teaching;

• To be non-judgemental and able to engage with people from diverse backgrounds;

• To be reliable and punctual. We ask volunteers to commit to at least one class every week for a minimum of 4 months. If you are unable to attend a class due to a planned holiday, you must inform the program lead in advance. 

• Excellent communication skills, especially with people who are new to English;

• The ability to volunteer on Monday mornings and Wednesday afternoons/evenings during Wandsworth term time for a minimum of four months;

• Currently resident in the UK; has asylum seeker or refugee status

• *Able to provide five years’ worth of addresses, and willing to undergo a DBS check (DBS and proof of residency is not necessary if you are a Caras community member who is more recently arrived in the UK);

• Able to attend volunteer induction training (online) prior to start of role 

*DBS and proof of residency is not necessary if you are a CARAS community member who is more recently arrived in the UK. 

Desirable: 

• Knowledge of community languages, such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali or Spanish. 

Through volunteering with us you will: 

• Gain experience of English language teaching; 

• Meet new members of your local community; 

• Learn about different cultures; 

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies; 

• Be able to access relevant training, including safeguarding training. 

• Be able to obtain a reference from us relating to your placement after 3 months’ regular volunteering 
   

To Apply: 

Successful applicants will have an informal meeting with a member of the CARAS learning staff team and a community member. These meetings will be on a rolling basis so apply ASAP! 
 

 All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. You will also receive training and support relevant to your specific role. 

INDEPENDENT READING GROUP VOLUNTEER (FACE-TO-FACE) 

CARAS Youth ESOL Programme – Monday, Wednesday mornings  

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support. 

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth ESOL: 

Our award-winning ESOL project offers English language classes to young people at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling young people to do well at school or college.

About the Role: 

CARAS is looking for Reading Group Volunteer to support our face-to-face study programme for young people.

The reading group is in Streatham and is an important element of a study programme for young people aged 14 to 18 who are out of formal education. The timings of the reading group sessions are as follows: 

• Monday afternoons 2pm to 3pm 

• Wednesday mornings 11am to 1pm. 

Volunteers are required to attend either one of both sessions. Volunteers are also welcome to stay and support the more traditional English language classes either before the reading session on Mondays or after the reading session on Wednesdays. 

Students will be supported to read at length and complete challenges that are adapted to their ability level.

The reading group aims to foster independence and a joy of reading among the young people and requires volunteers to learn about the young peoples' interests in order to help them select an appropriate text.

The ESOL teacher will provide volunteers with tips to support reading and understanding for emerging learners of English, such as phonics and elicitation strategies.

Volunteers will work with 1-5 students, mostly reading out loud with them or helping them to decode unfamiliar language.

Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates.

Volunteer tasks and responsibilities: 

• Providing learners with one-to-one or small group support within the Reading Group sessions; 

• Helping to set up the classroom and provide learners with classroom resources; 

• Contributing to debriefs to inform the ESOL teacher how each student found the lesson/task and the students’ areas of greatest challenge and success;  

• Attending and contributing to volunteer debriefs after each session; 

• Making use of any community languages you may know to help students during the class; 

• Working collaboratively as a team and helping to shape the project; 

• Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential; 

• Assisting participants to recognise and celebrate their achievements; 

• Listening and supporting students to select, read and understand a text; Showing flexibility to the wide range of ability levels in the classroom; 

• Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management and all other policies as relevant.  

Requirements: 

Essential

• To be 18 years or older; 

• An interest in education and English language teaching;

• Currently resident in the UK; has asylum-seeker or refugee status 

• * Able to provide five years’ worth of addresses, and willing to undergo a DBS check; *DBS and proof of residency is not necessary if you are a CARAS community member who is more recently arrived in the UK.  

• Able to attend volunteer induction training (online) prior to start of role 

• Able to travel to our community centre in Tooting (food and travel expenses can be reimbursed); 

• To be non-judgemental and able to engage with young people from diverse backgrounds; 

• To be reliable and punctual; 

• Good communication skills, especially with people who are new to English; 

• An interest in books and stories, writing and poetry 

• The ability to volunteer on Wednesday during Wandsworth term time for a minimum of four months; 

Desirable: 

• Knowledge of community languages, such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali or Spanish; 

• Experience of reading with young people or learners of English, or teaching ESOL or phonics. 

Through volunteering with us you will: 

• Gain experience of English language teaching; 

• Meet new members of your local community; 

• Learn about different cultures; 

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies such as literacy and phonics strategies for emerging learners of English; 

• Be able to access relevant training, including safeguarding training. 

• Be able to obtain a reference from us relating to your placement after 3 months of regular volunteering. 

Background for Citizens Advice Salford’s Chair of Trustees:

Citizens Advice Salford is looking for a new chair for our board of trustees. The service is an independent charity, employing 35 people and benefiting from the support of about 70 highly trained volunteers. We are a full member of the National Association of Citizens Advice, our membership organisation, which supports our work.

Our chair plays a critical role in leading both the board and the organisation, as well as in representing the Salford service within the broader Citizens Advice movement. They will also provide strategic leadership and support the service’s chief executive.

The service provides advice to about 18,000 people each year, and is regulated by various bodies. Our offer is primarily through face to face contact, telephone advice, web access and we are looking at what new digital approaches such as AI can do for us.

We hold the specialist advice giving quality mark. Citizens Advice Salford has a strong reputation as a campaigner for change, for fighting against poverty, lobbying and campaigning on behalf of our clients, together with working across Greater Manchester with our colleague local citizens advice services.

Financially we have a range of contracts with public bodies such as the Council, together with a range of other grants and funding for specific projects.

The current chair is reaching the end of her six year term, but will still be a member of the board. It is a strong board consisting of ten people, with a diverse range of skills and experience.

If you would like to have a more general discussion about the role please feel free to contact the current Chair, or the Chief Officer. Contact details are available on our vacancy page via the apply button.

• What's in it for you?

• use your experience to make a positive impact for people in Salford by ensuring Citizens Advice Salford is sustainable and meeting the needs of the community
• meet people and build relationships with trustees, staff and other volunteers
• build on your governance, leadership and strategy knowledge and skills
• increase your employability
• be a part of infl uence and change work that looks to reduce poverty in Salford, and to make it and the country a better place for all.

How much time do you need to give?

Trustee boards usually meet in the evenings and you’ll likely need to give two or three hours, six times a year and you may need to attend other meetings if you’re involved in specifi c projects, or meet with volunteers and staff occasionally within Citizens Advice Salford. We can be fl exible about the time spent, so come and talk to us.

Valuing Inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from global majority communities.
If you are interested in becoming a chair of trustees and would like to discuss fl exibility around location, time, ‘what you will do’ and how we can support you please contact us.

Mudland is building the climate knowledge infrastructure needed to translate Indigenous and frontline intelligence into decision-ready formats for policymakers, funders, and global institutions.

Global climate policy and finance systems often overlook the structured, community-defined evidence held by Indigenous and frontline regions. This disconnect leads to adaptation funding that is misaligned with reality, treating vulnerable communities as "beneficiaries" rather than knowledge holders. In high-stakes ecosystems like the Himalayas, climate data is often extracted without being translated into the institutional language needed to influence real-world decision-making.

Mudland bridges this divide through its Climate Lab and the Himalayan Climate Watch Network. We train Indigenous researchers and storytellers to document climate indicators, developing frameworks that weave together Traditional Ecological Knowledge (TEK) with modern climate science. By translating local evidence into usable formats for global policy and finance spaces, we ensure that frontline intelligence drives institutional action without being extracted or flattened.

Role Overview

We are looking for a Social Media & Communications Associate to help strengthen Mudland’s digital presence and storytelling across platforms.
The role will support communication around Mudland’s projects, including the Himalayan Climate Watch Network, climate storytelling initiatives, and documentary work connected to the studio.
This is a great opportunity for someone interested in climate communication, media, storytelling, and impact-driven projects.

Key Responsibilities

• Support management of Mudland’s social media platforms (Instagram, LinkedIn, etc.)
• Help develop engaging posts, captions, and visual storytelling
• Assist with announcements and communication around Mudland projects
• Support outreach for initiatives such as the HCWN Indigenous Climate Knowledge Fellowship
• Help grow the online community and engagement around Mudland’s work
• Assist in coordinating social media content with partner organisations

Who This Role Is For

We are looking for someone who:
• Has an interest in climate, storytelling, media, or social impact
• Enjoys working with social media and digital communication
• Has a creative eye for visuals and storytelling
• Is organised and comfortable working remotely
• Is proactive and open to experimenting with new ideas
Experience with social media tools or design platforms is helpful but not required.

What You Will Gain

• Experience working with an international storytelling and climate initiative
• Exposure to global conversations around climate, culture, and media
• Opportunities to develop a creative communications portfolio
• Collaboration with journalists, filmmakers, researchers, and climate practitioners

Minimum Hours per Week:

4-6 hours per week

Duration:

3-5 months

Following the success of the 2025 Council Climate Action Scorecards last year, Climate Emergency UK is looking to create the third edition of the Action Scorecards. Analysing council climate action only becomes valuable if you track the progress that has been made. Therefore, we are looking for volunteers to assist us in managing the Freedom of Information (FOI) requests we are sending to councils to answer some of the Scorecard questions.

Why are we doing this?

We’re in a climate and ecological crisis and local councils have the power and influence over around 30% of emissions in their local area. Councils are uniquely placed to make a real impact on emissions within their area. We know that councils are listening to the Scorecards results and taking more effective action. The average score in the 2025 Action Scorecards increased by 7 percent points. The Scorecards are a campaigning tool that residents can use to hold their council to account on their climate action, and lobby for specific, targeted change. We have also found evidence of 34% councils using and referencing the Scorecards in committee meetings, reports or in their own press releases and organisations across the sector are utilising the data from the Scorecards as well. Finally, this UK wide assessment will demonstrate where the UK and devolved governments need to provide more support to local authorities in order for them to take even further action.

How can you help?

We need at least 200 volunteers to pull this project off! We are sending councils a small number of FOI requests in order to answer some of the Scorecard questions. We have already written the FOI requests, and we need volunteers to manage the FOI request responses from all 400 councils and input their answers into our Scorecards. 

What experience do I need?

We will provide training so you don’t need any experience. If you have previous experience of sending FOI requests using WhatDoTheyKnow or reading responses to FOI requests that would be useful but not necessary in order to apply.

What will I gain?

This is a great opportunity if you want to work with FOI/EIR requests in the future. As you’ll be processing a variety of FOI requests from different council types across the UK, you will gain a deep understanding of the FOI request process and strengthen your analytical skills as you read and interpret the responses. By helping with this project you will be making a real contribution to the fight against the climate crisis.

What we need from you

You will need to be available to attend the following sessions:

• Volunteer induction
  You will only need to attend an induction session on either Tuesday 19th May or Thursday 21st May 2026.

• FOI Training
  You will need to attend the training session on 26th May 2026 from 5:30-7:30pm.

Scorecard FOI requests volunteers will be carrying out crucial tasks to manage the thousands of FOI responses we will be submitting. Using WhatDoTheyKnow you will be logging whether a council has responded to an FOI request and extracting the answers to create a data set of answers that will be used to mark councils in the Scorecards. Every volunteer will be trained and supported to manage the FOI responses.

Each FOI request will take between 10-30 minutes to classify and extract responses and the more you do, the quicker you will become. This can be done flexibly according to your scheduling needs. Our core FOI volunteers should be able to give 10 hours per week for 5 weeks between 25th May 2026 and 19th June 2026. You will need access to a laptop or computer with good internet for this volunteer position in order to access WhatDoTheyKnow.

Note: We will not accept current Councillors or Officers (Parish/Town councillors/officers are free to apply). 

How it works

• You will receive training on how to use WhatDoTheyKnow and manage the FOI responses.

• You will use WhatDoTheyKnow Projects to first classify and then extract information from FOI requests as we receive responses from councils across the country. 

• You will be supported through online communication with other volunteers across the country.

• You will be supported on Slack so at any point you will be able to ask questions of CE UK staff and other volunteers. There will also be an optional weekly FOI team co-working session, where you can work with CE UK staff and other volunteers, ask questions and get to know the other volunteers.