Youth support manager volunteer roles in Newcastle

We are looking for a finance professional to join our engaged and friendly board as Treasurer, with specific oversight of the charity’s financial management. While day-to-day financial administration is carried out by employees or external providers, the Treasurer works closely with them and the Board to ensure sound financial governance. The Treasurer provides financial leadership, helps trustees understand the organisation’s finances, and ensures that the charity meets its financial and statutory obligations.

You will have a qualification in Financial Management, Accounting, or Audit, or perhaps be a senior Finance Manager or Director in a charity. We welcome applications from people for whom this is their first Treasurer role, but we are seeking candiates who have some understanding and/or experience of the charity sector.  We are willing to provide access to training around the treasurer role, but a basic knowledge of charity accounting and financial management would be a strong advantage.

You will have the ability to communicate financial information clearly to those without financial expertise and be a strategic thinker, with the ability to balance financial scrutiny with broader trustee responsibilities.

Our board meet once a month (either virtually or in person in London) for around 90 minutes. We aim to have strategy days twice a year. You will meet with the CEO and Finance Manager once a month, and be available for ad hoc emails, advice. Trustees are usually appointed for a three-year term, which can usually be extended. 

You will also bring a commitment to the values, aims, and objectives of the charity, and a desire to help children and young people who have experienced grief.

Job Description
Are you ready to put your digital marketing skills into practice and make a real impact? As a Volunteer Digital Marketing Manager with TESYouth, you’ll gain invaluable hands-on experience while helping us grow our online presence and reach.

In this role, you’ll be part of a team that values creativity, innovation, and collaboration. You’ll play a key role in developing and implementing strategies that strengthen our brand message, boost engagement, and drive traffic to our digital platforms.

Responsibilities

• Increase traffic and visibility across TESYouth’s digital channels.

• Grow our brand message, vision, and online presence.

• Develop and manage digital marketing campaigns.

• Monitor and analyse performance using SEO, Google Analytics, and other tools.

• Collaborate with the creative and communications teams to align marketing activities.

Requirements

• Experience in digital marketing and social media management.

• Working knowledge of SEO, Google Analytics, and related tools.

• Strong communication and organisational skills.

• Proactive, dedicated, and willing to learn.

Additional Information

• This is a voluntary role and can be carried out entirely remotely.

• All reasonable expenses will be reimbursed.

• Flexible hours – ideal for those looking to gain professional experience while contributing to a meaningful cause.

About TESYouth
TESYouth (Training, Employment Opportunities & Social Development for Youth) is a social enterprise and not-for-profit organisation dedicated to reducing youth unemployment. Through training programmes, work experience, interactive workshops, and volunteering opportunities, we support young people in developing their skills and achieving their career aspirations.

Together with our collaborators and partners, we aim to make a lasting positive impact in the community.

Are you an organised and proactive leader who enjoys bringing people together to achieve meaningful results? Join us as a Volunteer Project Manager and play a key role in coordinating our remote volunteers across multiple teams.

You’ll be at the centre of ensuring projects run smoothly, collaboration stays strong, and our initiatives continue creating impact in youth empowerment and skills development.

About the Role

As a Volunteer Project Manager, you’ll oversee the full project lifecycle — from planning to successful delivery. You’ll coordinate timelines, deliverables, and communication across various volunteer teams, supporting team leads and maintaining project momentum.

This is a great opportunity to strengthen your leadership, coordination, and communication skills in a mission-driven, international environment.

Key Responsibilities

• Oversee and coordinate progress across multiple volunteer teams and projects.
• Plan and manage project timelines, deliverables, and follow-ups.
• Support team leads in maintaining engagement, motivation, and productivity.
• Track progress, analyse outcomes, and provide regular updates to leadership.
• Identify and address challenges to ensure efficient project execution.
• Foster collaboration and effective communication between volunteers and management.

Skills & Qualifications

• Strong organisational and coordination skills.
• Excellent communication and interpersonal abilities.
• Proven experience managing projects or teams (remote experience is a plus).
• Comfortable using digital tools and project management platforms.
• Proactive, detail-oriented, and able to work independently.
• Genuine interest in youth development and social impact.

What You’ll Gain

• Hands-on experience in leadership and project management.
• The opportunity to collaborate with a global, values-driven community.
• Mentorship and guidance from the management team.
• A meaningful role contributing to youth empowerment and skills development.
• A professional reference and recognition for your contribution.

Please note the role is a voluntary position and could be entirely remote. Any incurred reasonable expenses will be paid.

While gaining invaluable experience in recruitment, human resources and NFP Social enterprise,                           practice your passion within real-life scenarios.

We are looking for Recruitment Managers to join our team. The ideal candidate will play a vital role in sourcing, engaging and will help us build a diverse and dedicated team to support our brand messages and visions.

If you are enthusiastic, passionate and dedicated about building a dynamic team and are excited to contribute your recruitment skills to a meaningful cause, join us as a Recruitment Manager Volunteer. Together, we can create a positive and lasting impact in our community.

Please note the role is a voluntary position and could be entirely remote. Any incurred reasonable expenses will be paid.

Responsibilities:
- Collaborate with HR and leadership team to understand needs, roles and requirements.
- Develop and implement effective recruitment strategies and campaigns.
- Utilise online platforms, social media, and community networks to advertise opportunities.
- Assist with review applications and inquiries, and assess candidate suitability.
- Conduct interviews with potential candidates to determine their skills, motivations, and alignment with our values and visions.
- Maintain a database of potential and current candidates and keeping track of their skills, interests, and availability.
- Work closely with leadership team and other team members to ensure a seamless transition from recruitment to engagement.
- Regularly report on recruitment metrics and effectiveness to the leadership team.
- Continuously seek opportunities to improve recruitment process.

Requirements:
- Excellent communication and interpersonal skills.
- Ability to effectively market and promote opportunities.
- Experience in recruitment, human resources, or volunteer management is a plus.
- Highly organised with the ability to manage multiple tasks and prioritise effectively.
- Proficiency in using online platforms, social media, and communication tools.
- Dedicated and willing to learn.
- Committed to our values and mission 

Please send your CV and a brief cover letter outlining your interest and relevant experience. We look forward to reviewing your application and discussing how you can become a vital part of our team.​

ABOUT TESYouth 

TESYouth (Training, Employment Opportunities & Social Development for Youth) is a NFP social enterprise which focuses on improving the rate of youth employment, through volunteering, interactive and skill-based workshops, work-experience and training programmes. Together with our strategic partners, we collaborate with organisations to provide youth to develop their skills, and to assist in achieving their career aspirations.

Make a real difference for young people in Greater Manchester!
Join the board of Change The Youth NW, a youth-focused charity empowering 5–18-year-olds through mentoring, life skills programs, and exciting activities. Shape the future of our charity, help young people thrive, and gain valuable governance experience.

About Us

Change The Youth NW is a non-profit providing meaningful opportunities, activities, and support for young people aged 5–18. We remove barriers like cost, travel, and accessibility, helping young people develop skills, confidence, and leadership to succeed in education, employment, and life.

Our projects include:​

• Youth development projects

• Sports & physical activities

• Residentials and day trips (e.g., Blackpool, Lake District, planned international trips)

• 1–2–1 mentoring and support

• Seasonal events and workshops

Our culture: Relaxed, supportive, flexible, with opportunities to shape new programs, attend social events, and gain hands-on experience in charity work.

Role Overview

We are seeking enthusiastic trustees to guide our charity’s strategy and governance. This is a chance to make a real impact, gain trustee experience, and contribute to a growing, energetic organisation.

Core Responsibilities

• Ensure the charity delivers its mission and operates legally and effectively

• Set long-term strategy and monitor progress

• Oversee finances, policies, and safeguarding

• Promote the charity’s values and reputation

• Offer advice, specialist knowledge, and support for new initiatives

Person Specification

Essential:

• Commitment to our mission and values

• Willingness to devote time and effort

• Confidence to share ideas and work collaboratively

• Understanding (or willingness to learn) trusteeship responsibilities

• Respect for safeguarding, confidentiality, and professionalism

• Commitment to the Nolan Principles of public life (selflessness, integrity, objectivity, accountability, openness, honesty, leadership)

Desirable:

• Experience with young people

• Skills in finance, safeguarding, youth work, administration, project planning, marketing, fundraising, or community engagement

Time Commitment

• Quarterly meetings (online or in person)

• Occasional involvement in policies, decisions, or events

• Optional involvement in programs or fundraising

Benefits

• Make a lasting impact on young people’s lives

• Gain trustee and governance experience

• Flexible hours and online participation

• Learn about charity management, safeguarding, and youth work

• Shape innovative programs and initiatives

How to Apply

Submit a short CV and covering statement explaining your interest and relevant skills or experience.

About YAUK

Youth Advantage UK is a charitable organization that uses a research-led approach to inform policy work and projects that aim to promote and further the human rights of young people aged 11 to 25 across the United Kingdom.

Please note that this is a remote VOLUNTEER role.

We won't accept applications from individuals residing outside of the UK as we operate on the principle of bettering the lives of young people in the UK. Therefore, we require our volunteers to have an understanding of what it is like to live in the UK.

Responsibilities

• As the Senior HR Officer in our Volunteer Relations team, you will be reporting directly to the HR Manager, as well as oversee the day-to-day management of volunteer relations across our organisation, ensuring the  smooth execution of policies and adherence to the Volunteer Handbook. Your role involves being the primary point of contact for volunteers, addressing queries, and resolving issues promptly while upholding the organisation’s standards and values.

• You will also play a key role in fostering a professional and supportive environment for all volunteers, maintaining productive relationships, and ensuring operational excellence in volunteer management.

Duties

1. Exit Management

• Facilitate seamless volunteer offboarding processes, including conducting structured exit interviews to identify areas of improvement.
• Maintain accurate records of exits to inform retention and engagement strategies.
• Ensure compliance with organisational policies during volunteer departures.

2. Volunteer Inactivity Management

• Monitor volunteer activity levels and implement inactivity management procedures in collaboration with line managers.
• Maintain updated records to track and report volunteer activity trends.

3. Grievance and Conflict Resolution

• Implement and manage an efficient grievance procedure to handle volunteer concerns professionally and promptly.
• Ensure impartiality and transparency in addressing grievances, collaborating with relevant stakeholders for resolution.
• Collaborate with the L&D team to provide periodic training for volunteers and managers on grievance handling and conflict resolution.

4. Policy Execution and Compliance

• Act as the primary custodian of the Volunteer Handbook, ensuring volunteers are well-informed about organisational policies and procedures.
• Monitor compliance with organisational guidelines and address any violations in consultation with the HR Manager.
• Partner with the Policy team to update the Volunteer Handbook periodically to reflect regulatory changes and organisational needs.

5. Volunteer Relations

• Serve as the first point of contact for volunteers, addressing their queries and concerns to foster a positive environment.
• Actively promote inclusivity and diversity in all volunteer-related activities.

6. Compliance and Reporting

• Ensure all volunteer-related activities comply with organisational and legal standards.
• Prepare regular reports on the approved Key Performance Indicators (KPIs) including challenges and support needed.

Requirements

• Excellent writing and communication skills.

• IT literacy with own equipment (laptop and phone)

• Ability to work well in a team.

• Strong attention to detail and organisational skills.

• Ability to prioritise tasks and manage time effectively.

• Passionate for personal development

• Good experience and foundation in employee/volunteer relations

• Right to volunteer in the UK

Benefits

• This is a UK-based, 100% fully remote and flexible role.

• Supportive team and management to enhance your skills and build on your experience.

• Your work will help transform and empower many young people’s lives, rights, and interests and assist in promoting equality for all young people.

Why Volunteer with Us?

We are a supportive and friendly organization that takes pride in developing and nurturing our volunteers and providing them with excellent opportunities to thrive and further encourage their career growth and future aspirations.We offer a fully remote working environment and a flexible and adaptable working schedule. This is an excellent opportunity to join a growing organization, enhance your skills, and gain valuable experience. If this sounds like you and you are interested in applying for this position, please submit your CV.

What You’ll Gain

Recognition through:
oLinkedIn testimonial and reference
oA public thank you post
oPermission to list YouthAdvantage UK as an employer on your CV/LinkedIn
oA written reference upon completion of your commitment

We look forward to hearing from you!

As we approach our 30th anniversary in 2028, we are looking for committed new trustees with energy, passion and time who will continue to drive us forward.

Musical talent is everywhere but opportunity isn't: family finances and other obstacles too often get in the way. Young Sounds is here to change this.

For nearly 30 years we've supported talented young people from low-income families, helping them to overcome financial and social barriers. Whether they're making or creating music our programmes help young musicians from across the UK to fulfil their musical potential.

Trustees are expected to engage with and support all aspects of the charity, helping to foster stakeholder relationships, representing the organisation regionally and nationally and ensuring compliance and safeguarding. 

Principal responsibilities are:

• Strategy - contributing actively to the formation of strategy, the Young Sounds business plan, and evaluating the performance of the organisation against the plan.
• Oversight - ensuring that the charity is well run, efficient and compliant with the charity's Articles of Association, its policies, including safeguarding and EDI, governance codes of practice, legal responsibilities and upholding the organisation's reputation and values.
• Advocacy - advocating for the charity at all times, supporting fundraising efforts and promoting the work of the charity in the trustee's daily life.

Requirements:

Previous trustee experience is not necessary, and we welcome trustees who can bring a diversity of life experiences, cultural knowledge and expertise.

As a national charity we are keen to attract trustees from all parts of the UK, and particularly those who are based outside London and the South East.

For this round, we particularly welcome expertise in the following areas:

• EDI and CSR programmes in the creative industries
• Youth culture and content creation
• Music Hub and/or National Curriculum expertise
• Fundraising
• Contemporary music performance and production

Above all we are looking for trustees who are passionate about, and willing to advocate strongly for, giving all young people the opportunity to have a musical life, particularly those facing the most barriers. We also expect trustees to have an overarching commitment to equity, diversity and inclusion.

Please see the Role Information Pack for full details including how to apply.

About YAUK

We are a not-for-profit organisation passionate about improving the lives of young people across the UK and believe that every young person should have the opportunity to succeed regardless of their background or circumstances.

Our work involves using up-and-coming research and advocacy to address issues affecting young people, such as climate change, unemployment and skills training, and inclusion and diversity. We are firmly committed to improving young people's lives and believe that our unique and successful approach to achieving our vision will change lives for the better.

Please note that this is a VOLUNTEER role.

Responsibilities may include

• To complete research tasks in line with timelines and agreed deadlines

• To help plan, write, edit and proofread reports, literature reviews and related writings

• To work alongside others in managing a workload, and actively communication 

• To analyse and interpret research data (mainly qualitative, secondary data analysis)

• To support and be accountable to the senior researcher 

• To assist in the design and planning of projects and research work

• To follow ethical guidelines

Requirements: 

• To have knowledge on children’s human rights in the UK and other related areas

• To have experience as a Research Assistant or Researcher or equivalent role in related areas

• Experience in qualitative research methods and secondary data analysis, quantitative experience a plus

• To be able to work well as part of a team and independently

​Benefits

• This is a UK based 100% fully remote and flexible role

• Supportive Team and Management to enhance your skills and build on your experience.

• Your work will help transform and empower many young people’s lives, rights and interests and assist in promoting equality for all young people.

Why volunteer with us?

We are a supportive and friendly organisation that takes pride in developing and nurturing our staff and providing them with excellent opportunities to thrive and further encourage their career growth and future aspirations. 

We offer a fully remote working environment and a flexible and adaptable working schedule. This is an excellent opportunity to join a growing organisation, enhance your skills, and gain valuable experience to help you begin your career in Research as we endeavour to grow our organisation and continue to make positive changes to the lives of young people. If this sounds like you and you are interested in applying for this position, please submit your CV.

We look forward to hearing from you!

After six transformative years, our Chair is stepping down. This is your chance to lead a charity that's reached 2.5 million LGBTQ+ young people – and heard them say "I'm still alive because of you."

Full description:

It Gets Better UK is at an exciting moment. Over the past six years, we've grown from a grassroots initiative into a charity reaching millions of LGBTQ+ young people across the UK. Through digital storytelling, educational resources, and community engagement, we're combating isolation and discrimination – ensuring every young person knows their power and worthiness as individuals.

Now we're looking for our next Chair of Trustees to lead us into our next chapter.

What makes this role special?

This isn't just governance for governance's sake. The impact is immediate and profound. Young people tell us our content helped them through their darkest moments – some say we're the reason they're still alive. You'll work with a passionate board and our CEO/Founder Dr Alex Rhys OBE, whose vision, resilience and commitment to the mission has been extraordinary. The team – both volunteer and paid – is genuinely special.

The opportunity:

You'll provide strategic leadership at a pivotal time, helping us build on our momentum while navigating the challenges every growing charity faces. We need someone who can balance big vision with practical governance, understand charity finance and risk, and chair meetings that drive real decisions while creating space for genuine discussion.

What we're looking for:

Essential:

• Demonstrable commitment to LGBTQ+ equality and youth rights
• Proven governance experience, ideally as a trustee or board member
• Strong understanding of charity governance and trustee responsibilities
• Excellent chairing skills with ability to facilitate constructive discussions
• Strategic thinking balanced with practical implementation
• Strong interpersonal skills and emotional intelligence
• Commitment to equality, diversity, and inclusion

Desirable:

• Experience in charity/voluntary sector, particularly youth or LGBTQ+ organisations
• Understanding of digital engagement and online community building
• Financial management and fundraising knowledge
• Networks within funding, policy, or LGBTQ+ advocacy circles
• Experience with organisational growth and transformation
• Knowledge of safeguarding frameworks

Why now matters:

LGBTQ+ young people face unprecedented challenges – rising hate crime, attacks on trans rights, mental health crises. Our work has never been more vital. The next Chair will help ensure we're here for every young person who needs us, with the governance, strategy, and sustainability to deliver real impact.

If you care about LGBTQ+ equality, have governance expertise to share, and want to make a genuine difference, we'd love to hear from you.

Time commitment: Approximately 6 hours per month | Term: 3 years (renewable) | Location: Remote (quarterly video meetings, occasional in-person) | Deadline: 10pm Sunday 1st February

Task Management Team Overview

Purpose: To ensure all tasks across CLICK UP and other YAUK systems are current, compliant with GDPR, and aligned with pre-set standards defined by the Head of IT & Systems in consultation with C-Level leadership.

Core Duties:

• Tag task assignees and request updates in line with standards

• Tag direct supervisors to ensure compliance

• Review all tasks across YAUK for standard alignment

• Ensure GDPR compliance across task records

• Provide regular organisational task performance data

Senior Task Management Officer (2 Positions)

Role Summary: Senior Officers act as intermediaries between the Manager and Officers, ensuring consistent application of standards and supporting the review process.

Reports to: Task Management Manger 

Type: Voluntary, flexible, part time, 5 to 10hrs per week

Key Responsibilities:

• Lead task reviews across assigned YAUK departments

• Support Officers in tagging and compliance checks

• Liaise with supervisors to resolve tasking issues

• Assist in training new Officers on standards and systems

• Report progress and challenges to the Manager

Ideal Skills:

• Experience with digital tasking tools

• Strong organizational and mentoring abilities

• Knowledge of GDPR principles

• Ability to interpret and apply standards consistently

Location: Remote (with occasional in-person meetings)
Time commitment: Approx. 6–10 hours per month
Term: 2 years (renewable)
Deadline to apply: Friday 6 February 2026

About MS Together

MS Together is a charity focused on supporting young adults (18–35) living with multiple sclerosis. We provide peer support, accessible information, and inclusive events to help young people feel less alone and more empowered to live well with MS. We're a small, dynamic charity rooted in lived experience. Our work is shaped by the voices of our community, and we’re passionate about creating spaces that are welcoming, empowering, and genuinely life-enhancing.

Why join us as a Trustee?

As a trustee, you’ll play a key role in helping shape our strategy, support our growth, and ensure we’re delivering our mission effectively and sustainably. You’ll bring your experience, insights, and passion to a supportive board and have a real impact on the lives of young people with MS.

We’re particularly keen to hear from people who have experience in one or more of the following areas:

• Fundraising or income generation
• Marketing, communications and digital engagement
• Finance and accounting
• Legal and governance
• Data protection and data management
• EDI in service design / delivery
• Lived experience of MS or a strong understanding of long-term health conditions and the challenges faced by young people

However, you don’t need to have previous board experience – we welcome first-time trustees and offer support and training to help you thrive in the role

Your key responsibilities as a trustee:

• Attend and contribute to quarterly board meetings (held remotely)
• Provide strategic guidance and oversight of our activities and finances
• Support the CEO and staff team where relevant, using your skills and experience
• Act as an ambassador for MS Together and promote our work
• Ensure the charity complies with its governing document, charity law, and best practice
• Help safeguard the long-term sustainability and integrity of the charity

We are committed to building an inclusive board and welcome applications from people of all backgrounds, with a particular interest in hearing from underrepresented voices.

How to apply

Please complete our expression of interest form.

Overview

This is an exciting opportunity for a motivated and enthusiastic volunteer to join our Communications and Marketing team of volunteer professionals.

We are looking to appoint someone who has 7 or more years of professional experience in either Communications and Marketing and who has some experience of leading or / and managing a team in a Communications and Marketing environment.

Reports to: Head of Communications & Marketing 

Core duties and responsibilities

• To take part in department wide management and leadership activities
• To provide practical assistance to the Head of Department
• To support the planning of department activities
• To take on line management roles as assigned
• To provide effective supervision and guidance to other volunteers as delegated
• To work with the Head of Department to support progress and performance in relation to departmental activities to be undertaken
• To oversee departmental tasks
• To provide support and additional capacity with regards to progress of departmental relevant tasks

Requirements

• At least 7 or more years of relevant experience.
• Some experience (ideally 2 or more years) of managing or leading a team.
• To have some understanding of managing volunteers.
• Excellent writing and communication skills.
• IT literacy with own equipment (laptop and phone)
• Ability to work well in a team.
• Strong attention to detail and organisational skills.
• Ability to prioritise tasks and manage time effectively.
• Previous volunteering experience or experience in any kind of start up desirable
• Right to volunteer in the UK

Benefits

• This is a UK-based, 100% fully remote and flexible role.
• Supportive team and management to enhance your skills and build on your experience.
• Your work will help transform and empower many young people’s lives, rights, and interests and assist in promoting equality for all young people.

Description

Youth Advantage UK (YAUK) is seeking a Volunteer Senior Researcher. The successful candidates will be allocated to lead one of our teams that either conducts, supports or progresses our short term or long term research projects. They should have excellent writing and speaking skills, IT literacy, and the ability to work well independently and in a team.

Responsibilities:

• To lead a small team of volunteers in conducting research or developing research

• To provide oversight of a number of tasks at once while providing support on specific issues as they arise

• To provide guidance to the team

• To work with management and the team to coordinate research projects and planning

• To provide advice and guidance to more junior team members

• To conduct or oversee research projects 

• To ensure of ethical standards at all times and monitor task progress to ensure of compliance

•    Requirements:

•    Experience of leading a small team in a charity or research or policy setting
•    Knowledge of issues affecting children and young people in the UK.
•    Knowledge of a range of research methods
•    Experience of writing or contributing to research or briefings and other policy documents.
•    Excellent writing and speaking skills.
•    IT literacy, including proficiency with Microsoft Office and Google Suite.
•    Ability to work well independently and in a team.
•    Strong attention to detail and organisational skills.
•    Ability to prioritise tasks and manage time effectively.

Benefits
•    Gain valuable experience in influencing research projects
•    Opportunity to work with a dedicated and passionate team.
•    Flexible volunteering hours.

Are you passionate about building safe, inclusive, and transformative communities? Tell My Truth and Shame the Devil C.I.C. is seeking a committed Community Engagement & Moderation Manager to join our founding volunteer team. This pivotal role ensures that our membership ecosystem and community spaces are welcoming, safe, and structured to empower survivors, young people, and marginalised communities while fostering accountability and collective growth.

As Community Engagement & Moderation Manager, you will lead the strategy and day-to-day management of all member-facing spaces, ensuring they operate smoothly, safely, and in alignment with our values-led, anti-capitalist mission. You will work closely with the Technical Systems Liaison, Platform Engineers, and Membership Director to implement moderation systems, engagement strategies, and support processes that strengthen participation, collaboration, and trust across our community.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Experience in community management, engagement, or moderation across online, in-person, or hybrid environments
• Practical understanding of safeguarding principles, boundary setting, and appropriate responses to risk, harm, or vulnerability
• Knowledge of conflict resolution, ethical moderation practices, and proportionate responses to challenging behaviour
• Strong communication skills, with the ability to engage clearly, empathetically, and assertively with diverse audiences
• Demonstrated ability to handle sensitive issues with professionalism, discretion, and emotional intelligence
• Strong organisational skills, including accurate record-keeping, documentation of interventions, and tracking outcomes or trends
• Ability to balance approachability with authority, maintaining trust while enforcing community standards
• Confidence working collaboratively with leadership, technical teams, and safeguarding leads
• Commitment to inclusion, fairness, transparency, and community wellbeing

Desirable / Can Be Developed

• Competence in using digital tools, social platforms, or community management software (e.g. forums, moderation dashboards, reporting systems)
• Ability to work with engagement metrics, reports, and qualitative feedback to inform decision-making
• Experience supporting onboarding or training of members, volunteers, or staff in community guidelines and processes

Qualifications

• Formal qualifications in community development, social work, youth work, or related fields are welcome but not required; equivalent professional or lived experience is valued

Main Responsibilities/ Key Duties

• Responsible for nurturing a positive, inclusive, and well-governed community environment across online and offline spaces. Ensuring members feel welcomed, heard, and protected, while upholding organisational values, safeguarding standards, and community guidelines.
• Develop and implement engagement strategies that encourage active participation, collaboration, and a sense of belonging among members. Supporting discussion spaces, events, campaigns, and feedback mechanisms that reflect the diversity of the community and promote respectful dialogue.
• Monitoring and moderation of community interactions. Oversee online platforms and relevant offline spaces to ensure behaviour aligns with safeguarding policies, codes of conduct, and organisational values. Identifying harmful behaviour, addressing breaches proportionately, and escalating concerns in line with safeguarding and risk management procedures.
• Respond to member queries, concerns, or conflicts in a timely, professional, and sensitive manner. This involves active listening, de-escalation, clear communication of boundaries, and fair resolution of disputes, ensuring members feel supported while maintaining community standards.
• Work closely with technical and operational teams to support the implementation and effective use of moderation tools, reporting systems, and engagement metrics. Contributing to the refinement of workflows for reporting concerns, tracking incidents, and measuring participation and sentiment.
• Support the onboarding and orientation of new members, volunteers, and staff into community platforms, systems, and protocols. This includes communicating expectations, safeguarding responsibilities, and available support resources to promote confident and informed participation.
• Accurate documentation is key. Record engagement activities, moderation actions, member feedback, and emerging issues to inform transparency, accountability, and continuous improvement.
• Working collaboratively with leadership, contribute to the development and review of community policies, moderation processes, and training materials that strengthen safety, wellbeing, inclusion, and shared culture. Analyse engagement trends and feedback to recommend improvements, innovations, and preventative strategies that enhance the overall health of the community. 

What This Role Offers You:

• Leadership experience in building and sustaining safe, inclusive, and impactful communities.
• Personal growth through hands-on engagement with vulnerable and marginalised populations.
• Opportunity to directly shape the culture and systems of a pioneering, values-led CIC.
• The satisfaction of enabling community voices, supporting survivors, and fostering meaningful social impact.

What This Role Is Not For:

• Individuals seeking purely administrative work, financial reward, or traditional corporate structures.
• Those unwilling to enforce and uphold safeguarding policies and community guidelines.
• People expecting pre-defined, hands-off responsibilities—this role requires active engagement, problem-solving, and responsive decision-making.

If you are ready to lead, shape, and safeguard a transformative community that empowers survivors and marginalised voices, we want to hear from you. Apply now and become a key architect of meaningful social change.

A Final Word

Community is built on people, not platforms.
Trust grows through fairness, consistency, and care.
Privacy protects wellbeing and dignity.
Respect, empathy, and clear boundaries are what keep communities safe and connected.