Safeguarding volunteer roles

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

We are looking for new volunteers from all over London and the South East to be Speak out. Stay Safe Volunteers. You would visit primary schools local to you to help us protect a generation of children from abuse and neglect.

We are currently not recruiting for the following areas: 

London: Barnet, Ealing, Enfield, Hackney, Haringey, Hillingdon, and Newham

Surrey 

Berkshire: Bracknell Forest, Reading, Slough, West Berkshire, Windsor & Maidenhead, and Wokingham 

Bromley

Hampshire County Council, Basingstoke and Deane, East Hampshire, Hart, Rushmoor, Test Valley, Winchester, Fareham  

Eastleigh, Gosport, New Forest, Southampton, Isle of Wight, Portsmouth, Havant, West Sussex and East Sussex, Brighton/Hove

In 2022 the NSPCC's Speak out. Stay safe volunteers returned to primary schools. As a Speak out. Stay safe. volunteer, you will visit primary schools to deliver Speak out. Stay safe. workshops that teach children about the different types of abuse and how they can speak out and stay safe. Our Speak out. Stay safe. workshops are age-appropriate and memorable and need an energetic and enthusiastic person to deliver them. You'll work alongside other Speak out. Stay safe. volunteers to make sure at the end of each session the children feel empowered and know who they can speak out to if they are worried.

If you are interested in volunteering as a Speak out. Stay safe. volunteer and want to find out more about the role, the next step is to attend a Volunteer Information Meeting, which is a fantastic opportunity to:

• Meet with staff as well as volunteers to ask any questions you may have
• Learn more about the application process and your volunteer journey

Our meetings are designed to help you decide whether you want to apply – there's no obligation or expectation that you'll apply if you attend one. At the meeting, you'll also receive information on other ways you can become a supporter of the NSPCC.

If you have any questions or experience any issues, please contact the Volunteer Recruitment Team.

For this role, we can only accept people over the age of 16. 

Interested in getting involved? Volunteer today and join our fight for every childhood.

Head of Operations (Volunteer Role)

Organisation: The Lysene Foundation

Location: Remote (global)

Time Commitment: Approx. 8 hours per month

About the Lysene Foundation

The Lysene Foundation is a start‑up charitable organisation inspired by the micronation known as the Principality of Lys — a creative community rooted in the classical arts, architecture, and beauty of the French Renaissance, Baroque, Beaux‑Arts, and the age of Humanism and Enlightenment.

We believe in a new Renaissance for Europe and the wider world. Our mission is to bring the cultural and community spirit of Lys to life through accessible public programmes, including community events, educational initiatives, exhibitions, publications, artistic opportunities, and more.

All activities and resources are open to the public without restriction.

The Opportunity

We are seeking a highly organised, strategic, and solutions‑driven Head of Operations to build and oversee the operational backbone of the foundation. This is a senior volunteer role ideal for someone who enjoys creating structure, designing systems, and ensuring that a growing organisation runs smoothly and efficiently.

You will establish our operational frameworks, develop internal processes, and support the coordination of teams across the foundation. As we grow, you will build and lead an operations department, ensuring that our programmes, volunteers, and leadership have the systems they need to thrive.

This is a rare opportunity to shape the operational future of a cultural charity at an early stage.

Key Responsibilities

• Develop and implement the foundation’s operational strategy, systems, and workflows.

• Create and maintain organisational policies, procedures, and best‑practice frameworks.

• Oversee internal coordination across departments, ensuring smooth communication and alignment.

• Support project planning, scheduling, and cross‑team collaboration.

• Establish tools and platforms for internal operations (project management, documentation, communication).

• Monitor organisational performance and identify opportunities for improvement.

• Work closely with senior leadership to ensure operations support strategic goals.

• Build and lead an operations team as the foundation grows.

• Ensure compliance with relevant governance, data protection, and safeguarding standards.

• Support risk management, reporting, and organisational planning.

What We’re Looking For

• Experience in operations, project management, organisational development, or a related field.

• Strong ability to design systems, processes, and structures in a start‑up environment.

• Excellent organisational, analytical, and problem‑solving skills.

• Confident using digital tools and platforms to streamline workflows.

• A proactive, hands‑on approach with strong attention to detail.

• Ability to work collaboratively across multiple teams.

• Passion for arts, culture, education, or heritage is a bonus.

• A calm, supportive leadership style.

What You’ll Gain

• The chance to build the operational foundations of a global cultural organisation.

• Senior‑level leadership experience within a growing foundation.

• The opportunity to shape systems, strategy, and long‑term organisational impact.

• A creative, mission‑driven environment where your ideas genuinely matter.

• A meaningful role that strengthens your CV and professional profile, with a reference after a minimum of 6 months commitment to our Foundation.

Time Commitment

Approx. 8 hours per month, fully remote, with flexibility around your schedule.

How to Apply

Please submit your CV and a short statement explaining why you’re interested in this role and what you would bring to the foundation.

We Are Lys

We Are The Lysene Foundation

AFRIL’s Allotment of Refuge is an integrated group of growers and gardeners both with and without lived experience of migration. The Allotment provides a weekly wellbeing space for AFRIL members to come together with members of the broader community and learn about food growing, learn new skills and enjoy a shared lunch. The Allotment also grows crops which are distributed at AFRIL’s Foodbank.

Our volunteers are crucial in supporting AFRIL staff to obtain the best outcomes for our clients, and this role will provide you with an opportunity to see a hands-on outdoor project, learn about growing and gain valuable insight into the immigration system and its many challenges.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Cambridge Nightline is a confidential and anonymous listening service run by students, for students.  We have been providing peer-to-peer support to students at the University of Cambridge and Anglia Ruskin University for over 50 years.  We offer support via telephone and instant messaging (IM), and open at night when other support services are often closed.

Cambridge Nightline has recently appointed a Board of Trustees, and is working towards becoming a registered charity.  Our aim as Trustees is to provide oversight and guidance to the student Executive Committee, whilst supporting them as much as possible to continue to lead the direction of the service.

We are now seeking a voluntary Treasurer to join the Board of Trustees.

For more details about Cambridge Nightline, job description and person specification, please see the attached recruitment pack.

Please note, this position is open to applicants resident in the United Kingdom, the Isle of Man, or the Channel Islands. 

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Role of Treasurer of the Board

The Treasurer of the Board of Trustees will take the lead at board level in assuming responsibility for the financial oversight of Cambridge Nightline.  You will work alongside the Board of Trustees and student Executive Committee in reviewing the organisation’s financial performance to ensure its finances are managed responsibly, in accordance with the objects of the organisation and with legal requirements.

The Treasurer of the Board will work closely with the Student Treasurer to oversee the budget and financial administration, and to ensure the sustainability of the organisation’s funding and reserves.  As Cambridge Nightline works towards becoming a registered charity, you will provide advice and guidance to the Board of Trustees to ensure financial compliance with charity law.

Do you want to co-ordinate vegan volunteering?

As an Organiser, you would be the caretaker of your local area. This is the more time-intensive role but so rewarding! Tasks would be emailed to you directly every month by our Volunteering Coordinator, who would be your main point of contact here at The Vegan Society. It would then be your job to send out the task to Advocates in your local area and get feedback from them. You'll also be able to ask your Advocates for help with any stalls and lobbying. Every Organiser receives an outreach pack, including a table runner, leaflets and banners. We make sure you are fully supported with an Organisers' WhatsApp group for socialising and ideas. We also have a monthly gathering on video.

What does the Organiser role involve? 

Every month, you will be sent a collection of tasks to choose from. We create these from our programme of campaigns. You would be the point of contact for Advocates in your area, sharing these tasks and coordinating activities, such as stalls and lobbying councillors. We will provide you with a campaign toolkit and be in regular contact with you to ensure you have everything you need. You will also be invited to our private Facebook group and WhatsApp chat.

We would expect you to provide any updates from your group and give feedback on each task. It's vital that we measure the impact that we are having, in terms of positive conversations and leaflets handed out. You can also give us ideas you have for future outreach tasks or campaigning. Many Organisers find a huge sense of satisfaction, improvement in self-esteem and enjoy the social side of volunteering in this role.

You will also be responsible for welcoming new Advocates in your area. We will let you know when somebody new applies, and you will help them to get involved with any activities. As the main contact for Advocates, this role does require some awareness of safeguarding and data protection procedures and policy. There will be full training on your role in this, as well as a handbook and ongoing guidance and support. 

What training and support is available? 

There will be a full induction to the role, with a gradual introduction of new tasks and responsibilities. To start with, we will provide an initial training session to cover the basics of community organising, communication skills and event planning. This will be done remotely from wherever you are. Along with this, we will provide a full pack of resources that covers a range of work that we do. 

From there, there will be regular conversations and reviews, where we can discuss other training requirements. Staff are always available to Organisers for any questions, via phone or email. 

What skills would be useful in doing this role? 

• Great organisational skills
• Experience of coordinating people
• Experience of working to specific dates and deadlines
• Good time keeping
• Ability to work independently
• Ability to motivate people around the topic of veganism
• Ability to stick to branding
• Ability to read emails in a timely manner and translate tasks into actions quickly
• Ability to report back on activities
• Excellent knowledge of vegan issues

How much time do I need to invest?

You should be able to commit around two days a month to carry out actions, and this is usually spread out across the month. We also expect timely responses to emails. When a new Advocate applies to work with you, we would like them to be contacted within seven days via email.

The English class is a part of the Creative Arts and Skills Programme (CASP). It is a safe space for clients to improve their English at their own pace, making friends and immersing themselves in learning to forget some of their daily challenges, whilst being continuously supported by our team of dedicated staff and volunteers throughout their journey.

This weekly English class is a relaxed and friendly space for clients of all language and literacy abilities to practice their English together and develop the confidence to later enrol in a formal college ESOL course. While this class is mostly for beginners, it is also attended by clients who are less comfortable in busy environments and would prefer to learn or improve their English in a smaller group. Some clients are already in college and use this space for extra practice.

We are looking for two volunteers to facilitate this class. The volunteers will work together to develop new class material, and will alternate fortnightly as the main teacher and the support teacher.

Main tasks and activities

• Plan, prepare and deliver high quality English language teaching that meets the differing needs of our clients, taking into account individual learning styles
• Monitor progress and provide regular feedback to each student throughout the term
• Take part in education and training events or schemes as required by the programme
• Keep accurate and timely registers, plus records of travel and other expenses
• Contribute to the development, evaluation, and improvement of the English class, in order to meet learners' needs by actively working as a member of the CASP at HBF
• Keep in contact with the Community and Integration Manager and report any concerns around client wellbeing, following safeguarding procedures when needed

Skills and experience needed

• Understanding of, and commitment to, the objectives of the Helen Bamber Foundation;
• A demonstrable empathy for our vulnerable clients, including asylum seekers, refugees and survivors of torture and trafficking;
• An understanding of the challenges facing our client group;
• Punctual, reliable and self-motivated with a positive, ’can-do’ attitude;
• Hold a Basic ESOL Subject Specialist qualification (e.g. TEFL, CELTA, university degree);
• Proven experience of teaching as an ESOL/EFL teacher ;
• Experience of informal and community education;
• Experience working with vulnerable people;
• Strong facilitation skills with a focus on inclusivity and community-building
• Excellent organisational skills and ability to manage own time and workload, and to prioritise a range of competing demands;

What you will get out of the role:

• A strong understanding of how HBF’s integration programmes contribute to the well-being of our clients;
• An appreciation of the processes and systems that asylum seekers and refugees navigate within the UK;
• Access to training opportunities within HBF
• Increased experience and confidence in teaching English as a second language;
• Increased teamwork skills;
• An ability to multi-task between competing priorities.

Please provide a Cover Letter along with your CV to be considered for this role.

Volunteer role: Advocate

Reports to: Advocate Lead

Commitment level: Flexible hours to suit Advocate availability.  No set hours are stipulated. 

Location: Stamford, Bourne, Deeping and surrounding villages. 

Purpose of the Voluntary role:

The Advocacy role can be very rewarding; it’s a way of getting involved in supporting your local community and making a difference. It can give you the chance to feel valued, learn new skills, be part of a team and meet new people. An Advocate means giving support to another person to help them access information and advice; enabling them to express their views and wishes and to remain independent and in control of their daily affairs. 

Key Responsibilities:

• listen to views and concerns of the person requiring help

• help the person explore their options and rights (without pressuring them)

• assist in helping to complete application forms

• provide information to help the person make informed decisions

• help the person contact relevant people, or make contact on their behalf

• accompany the person and support them in meetings

• maintain confidentiality at all times unless given express permission to share information

• provide non-judgemental support and guidance

• uphold the Values of Evergreen Care Trust (Trust)

Key relationships:

• Supporting and helping people who are referred or refer themselves to the Advocacy Service for assistance 

• Working with the Advocacy Lead and Members of the Team

• Working with Members of Staff delivering the Trust’s ‘Paid for’ Services 

• Working alongside other Volunteer Groups within the Trust

• Working with local and national organisations, i.e. Citizens Advice, Department for Work and Pensions

Skills, Qualifications and experience required:

No formal qualifications are required

Essential Skills: Good oral and written communication; able to maintain confidentiality

Desirable Skills: Able to build relationships; caring; understanding; honest and open; problem solver and resource finder.  IT skills and your own transport would be helpful.

Training and support required:

Online Safeguarding training is compulsory. 

Introduction session to the role of an Advocate

Shadow an existing Advocate

Regular updates and support from ‘the Advocacy team’

Invitation to attend relevant training courses as and when they are arranged.

Availability of parking at work location:

Limited parking at Evergreen Care Office in Stamford.   Home visits are usually arranged so parking can be varied upon location.   The Advocate will confirm and agree to suitable parking at the time of arranging an external appointment.

Equipment:

None required 

Expenses: 

Not Applicable

Is this role eligible for a Disclosure and Barring Service (DBS) check, which is renewable every three years?          YES 

If Yes, what level of DBS check is required for the role?

Enhanced

Eastern Angles is seeking a new Chair to lead our Board, working alongside our CEO in delivering our vision and achieving our mission with our three principles of Grow, Nourish and & Wonder. 

The Chair provides strategic leadership to the Board, working alongside the CEO to ensure that Eastern Angles’ vision goals are achieved with a continued view to the community.

As Chair, you will be a primary ambassador for Eastern Angles. We are looking for someone who has a clear and actionable plan for how they will help us grow as a company, particularly in line with our values.

We are particularly interested in hearing from those with experience in governance and facilitating fundraising efforts, ideally in a comparable context.

The position is voluntary and will be a four-year term, with the option to extend for up to a further four years.

Why we need your help

We provide free games and activity sessions with tailored support for children with additional needs and disabilities. We support over 100 children, known as our ‘athletes’, with a wide range of additional needs, including autism, cerebral palsy, non-visible disabilities, and global development delay. At KEEN London, we strive to use fun and games to improve young people's wellbeing, and personal, social and emotional development as well as broadening experiences to increase skills and confidence.

Purpose of the role

Our Volunteer Coaches are the backbone of a KEEN London session! You’ll provide one-to-one support to an athlete, helping them to access all the activities on offer, achieve their personal development goals, and of course have tons of fun! You can expect to get involved with a wide range of playground games, ball games, nature walks, and creative activities. From time to time, we also run trips for our athletes, and previous trips have included trampoline parks, high ropes courses, pedalo boating and slime-making classes.

Tasks and activities

● You’ll support our athletes to engage with the session, and have fun while they’re doing it.

● You’ll help our Service Coordinators develop goals for our athletes, track their progress, and give them lots of encouragement along the way.

● You’ll work with your Service Coordinators and fellow Coaches to come up with new games, develop resources, and plan activities.

● We want our athletes to enjoy being active, making friends, and trying new things - and we want you to join in the activities with them!

● Our athletes love working with energetic and enthusiastic people, and we’ll ensure that all your hard work will be rewarded with a great time.

Please note: To ensure that you are equipped and ready to take on this role, there is a thorough application process which includes but is not limited to: an information session, an in-person onboarding training evening, an enhanced DBS check, reference checks and a safeguarding quiz. All elements of the onboarding process have to be completed satisfactorily before you can start volunteering in this role. 

Why Volunteer with KEEN London?

KEEN London would not be what it is without the volunteers who support our work, and we want to ensure that all our volunteers gain just as much from their volunteering journey as they put into the charity. Here’s what you’ll get in return for supporting us:

● Regular volunteer social events, and opportunities to meet other coaches

● We will provide you with ongoing feedback and support to enable you to reach your full potential at KEEN, you will receive an induction and handbook prior to starting your role and you will receive access to a virtual training portal with additional resources.

● We will give you opportunities to access other roles to help you broaden your skills, such as becoming a Captain or Session Leader.

● Long-term volunteers receive t-shirts, badges, and advance sign-ups to our popular events

● We have a budget set aside to cover volunteer expenses (see Volunteer Agreement below)

● We will provide job/character references to volunteers after a reasonable period of volunteering with us.

Volunteer Agreement

All KEEN London volunteers are asked to observe the Volunteer Agreement. This agreement is binding in honour only, is not intended to be a legally binding contract between us and may be cancelled at any time at the discretion of either party. Neither of us intends any employment relationship to be created either now or at any time in the future.

As a volunteer with KEEN London, you can expect:

● To be a part of a unique and evolving charity that is providing a valuable service to children and young people with additional needs.

● To be introduced to how the organisation works and your role within it.

● A supportive and reciprocal environment that ensures a positive experience for you as a volunteer.

● To be invited to volunteer at special events and fundraising activities.

● Reimbursement of any reasonable travel expenses.

● To be treated fairly and equally with dignity and respect, regardless of race, ethnicity, gender or gender identity, age, (dis)ability, religion or sexual orientation.

● A safe and healthy environment for you to volunteer in.

● Any problems or complaints to be investigated quickly and resolved fairly.

● Recognition for your efforts and successes – celebrating achievements and rewarding loyalty and dedication.

● To receive, if required, a reference after a reasonable time of volunteering.

● Access to free Charity Worker Discounts.

Our expectations of volunteers:

● To maintain and uphold the reputation and good name of the charity.

● To treat other volunteers, staff and service users fairly and with dignity, and to respect everyone equally, regardless of race, ethnicity, gender or gender identity, age, (dis)ability, religion or sexual orientation.

● To ensure appropriate levels of confidentiality and data protection are upheld.

● To uphold our Child Protection and Safeguarding Policy. This includes ensuring that when out of sight of other adults a ratio of 2 adults to 1 athlete is in place, and that you report any concerns you have about the safety and wellbeing of athletes to the Coordinator as soon as possible.

● To adhere to all health and safety instructions.

● To be punctual and reliable when attending sessions, and inform the coordinator via phone call as soon as possible if you are unable to attend.

● To attend at least 2 sessions per month for at least 6 months.

● To bring energy, enthusiasm and a willingness to learn to all sessions.

Role Description Internal Ref Number: COACH4