43 Meet and greet volunteer roles

Jelly Shop Assistant Volunteer

Join our friendly Jelly team and help make a difference in your community!

We are looking for confident, capable volunteers to support our busy charity shop. If you enjoy meeting people, keeping busy, and being part of a welcoming team, this could be a great opportunity for you.

What you’ll be doing

You’ll help support the day-to-day running of the shop and create a positive experience for customers.

Tasks may include:

• Serving customers and operating the till
• Greeting and assisting shoppers
• Working independently on the shop floor
• Pricing and preparing donated clothes, toys and books for sale
• Replenishing stock and creating attractive displays
• Helping keep the shop tidy, organised and welcoming

We’re looking for someone who:

• Is friendly, reliable and confident working with the public
• Can work independently and use initiative
• Enjoys a practical, hands-on role
• Has good communication skills
• Has retail experience (a bonus, but not essential)
• Wants to support a local charity and be part of a team

Time commitment

• Shifts are usually 10am–1pm or 1pm–4pm
• Regular weekly volunteering preferred, but we can be flexible

About South Tyneside Adult Recovery Services (STARS)

South Tyneside Adult Recovery Service is the alcohol and drug service in South Tyneside for adults.

South Tyneside Adult Recovery Service is open Monday to Friday 9.00 am - 4.45 pm.

About the role:

• Provide a welcoming meet and greet service to people attending STARS 

• Answer internal phone calls

• Replenish leaflets / resources 

• Create and maintain displays in the waiting area / rooms 

• Copying / printing resources for colleagues

About you:

Due to the location of the printer, applicants will need to be able to walk up and down a flight of stairs to access the printer/copier.

The service is open 9am – 5pm so the role would take place during these hours. 

Confident IT skills as there are mandatory training modules to complete online. 

Applicants must have excellent verbal communication skills, be professional, able to maintain professional boundaries and adhere to Waythrough policies.

Experience of volunteering / working in an admin / reception / customer service role would be desirable.

To have a caring, patient and empathetic nature.

Ability to remain calm and focused in a busy environment. 

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our Southfields Kids shop is seeking a enthusiastic and detail-oriented Toy Detective Volunteer to help create a fun, safe, and well organised toy section within the shop.

By volunteering with us, you’ll directly support our mission, help promote reuse through donation and recycling, and contribute to a positive experience for our customers and online community.

The Role: 

As a volunteer, your responsibilities will include (but are not limited to):

• Sorting, testing, and pricing donated toys
• Identifying missing pieces and completing sets where possible
• Creating attractive and engaging toy displays on the shop floor
• Ensuring all toys meet safety standards before being sold
• Greeting and assisting customers when required
• Assisting with till operations when needed

The Volunteer: 

We’re looking for someone who:

• Has an interest in toys, games, and children’s items
• Is confident in basic testing of battery-operated toys
• Has good attention to detail
• Is friendly, approachable, and enthusiastic
• Is reliable and able to work as part of a team
• Has knowledge of popular toys or games is a bonus, but not essential

What’s in it for You?

At FARA, our shops are run by welcoming and collaborative teams. You’ll gain hands-on experience while working alongside supportive colleagues. Full training is provided, and we offer a positive, inclusive, and safe volunteering environment.

Your Time:

Our shop operates from 09:30 to 17:30, and we’re looking for someone who can volunteer for a minimum of 4 hours either in the morning or afternoon, whenever you are available in arrangement with the shop manager.

FARA is committed to creating an inclusive environment. If you require any reasonable adjustments during the application process, please don’t hesitate to let us know.

Front of House Volunteer 

Team: Family Support Team 
Location: The Square, 8 Woodhouse Square, Leeds, LS3 1AD 
Time commitment: Various shifts are available to cover the position: option to cover multiple shifts welcome. 

__________________________________________________________________ 

About Candlelighters 

Each year, over 150 children in Yorkshire are diagnosed with cancer. When a child is diagnosed, lives are turned upside down instantly: not just for the child but the entire family. Getting well again can be a long and challenging journey, emotionally, physically, and financially.

Supporting children and families throughout that journey is why our charity, Candlelighters, was formed more than 40 years ago. Our mission is to bring light to every family affected by childhood cancer across Yorkshire by providing emotional, practical and financial support, as well as bringing hope, by investing in vital research to improve the outcomes and lives of children with cancer. 

Purpose of the Role and Key Activities: 

Families who have been affected by children’s cancer(including patients, parents, siblings and grandparents) can come to The Square for a coffee and a chat, as well as book and access a variety of support services, including: 

• Wellbeing Services & Activities 

• Specialist 1:1 Support 

• Family Support Groups and Events 

As a Front of House Volunteer, you will support the Family Support Worker role and the rest of the Team at Candlelighters with a variety of tasks including (but not limited to): 

• Meeting and greeting families and other visitors 

• Making drinks for families and visitors

• Answering the telephone, transferring calls and taking messages 

• Making bookings and updating our database 

• Keeping the reception area clean and tidy 

• Keeping the kitchen, meeting rooms and other communal areas clean and tidy 

• Cleaning and maintaining the coffee machine 

• Setting up rooms for meetings and events 

• Assisting the Team with other tasks and activities as required 

• Maintaining professional boundaries and adhering to Candlelighters’ policies and procedures 

• Checking stock levels and dates in Champs Pantry 

• Re-stocking refreshments and drinks 

We are looking for volunteers who: 

• Have excellent interpersonal and communication skills 

• Have experience of working in a customer service environment 

• Have excellent customer care skills

• Can communicate effectively with a variety of people 

• Are confident, friendly and approachable 

• Have a fun and positive outlook

• Are experienced in working as part of a team

• Can remain calm under pressure 

• Are proactive and able to use own initiative 

• Are hardworking, reliable and organised 

• Have good IT skills and experience of using a database 

• Can move furniture (tables and chairs) and boxes

• Can climb multiple flights of stairs 

• Can manage own emotions when working with families affected by childhood cancer 

• Can maintain professional boundaries and follow Candlelighters Policies and Procedures. 

This role is subject to an enhanced criminal record check, which is processed through the Disclosure and Barring Service (DBS).

We recognise that family members accessing Candlelighters’ services may wish to volunteer with Candlelighters. However, this role is not suitable for family members receiving support from Candlelighters. This is to ensure they are given the best possible care and support without any potential conflict of interest. Other volunteering opportunities can be found on our website.

Support and Benefits 

You can expect: 

• Thorough induction & training to give you the confidence to perform your role well and to the best of your ability 

• Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters 

• Ongoing support from the Family Support and HR teams 

• The opportunity to meet lots of new, friendly people 

• The opportunity to expose yourself to new experiences 

• Certain expenses to be reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy 

• Regular reviews with your Volunteer Supervisor to help you develop in your role 

• Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer 

• We can be a reference once you’ve volunteered for three months 

• Access to the MINDFUL EMPLOYER+ 24/7 mental health hotline 

• Charity Worker Discount card 

• Access to The Company Shop 

How to Apply

All applicants will be required to complete an application form after submitting a suitable CV. Successful candidates will be invited to interview 

Thankyou 

ABOUT US 

Central and North West London (CNWL) Trust has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. 

Arts in Health (AiH) is a step-down service from the Community Mental Health Hubs (CMHH), offering a programme of regular creative activities to support adults with lived experiences of mental health difficulties.

Our programme consists of weekly sessions on a Thursday – taking place at an art studio in W9 and cultural visits to museums and galleries across Central London. 

Participants can attend Arts in Health for roughly 8 months. Therefore, we request that volunteers commit to 8 months (1 term) or the whole year (2 terms) if possible. 

Term 1 runs from Sept 2026 – March 2027 and Term 2 runs from April 2027 – Dec 2027.

ABOUT THE ROLE 

We are looking for a local volunteer ‘travel buddy’ to accompany and support a participant from home to the Arts in Health session locations, every Thursday. This would best suit someone living close to Westminster or Kensington & Chelsea due to travel time, but we are open to further afield. 

Participants may need support because they feel anxious travelling alone, going to a new place, taking public transport, have fluctuations in their mental health, or need the accountability of having a travel buddy.

You won’t be attending the 2 hour sessions (2-4pm) of the project, but you will be free to spend those two hours looking at shops, museums, reading, or going to a cafe.

COMMITMENT AND LOCATION 

You will need to be available on Thursday afternoons, from late September, to provide weekly support - arriving with your participant at the selected venue by 1.45pm and picking up just after 4pm. This means you'll approximately be needed from late morning until early evening, depending on travel times. 

Travel buddies will have an online induction with the Arts in Health team before the project starts to share more about the project, learn about safeguarding within the team and to answer any questions. 

Programme dates and locations for 2026-27 confirmed once in post. 

Locations 

1. Art Studio -Maida Vale area W9

1. Cultural visit to a museum / gallery* - various locations across central London

*There may be slight changes to time on occasion according to the venue 

KEY TASKS 

• Travel to the participant’s home or a mutually agreed location nearby; meet them outside 

• Supporting a participant to travel to and from the venue, from their home, using public transport, to ensure they get to the session with time to settle before it starts

• Plan the journey from where you greet participant, to the session location in advance 

• Wait patiently for two hours without attending the session, and then travel back to their home location at the designated time

• Encourage the regular attendance of participants 

• Report any issues or concerns to the AiH team 

• Read and follow our policies & procedures - designed to keep you safe, including guidance around confidentiality 

KEY TRAITS, SKILLS AND EXPERIENCE 

• A kind, caring and supportive nature, with an ability to relate positively with both staff and clients 

• Be organised, with the ability to plan travel routes and travel confidently using public transport 

• Empathetic, compassionate, patient, tolerant and considerate 

• Good communication skills, including responding to emails and calls in a timely manner 

• An interest in working with mental health, adults with complex needs and learning more about using the arts for wellbeing and self expression. 

• An understanding of individual patients’ needs taking into consideration cultural and religious requirements 

• Reliability: to be someone we can rely on 

• Committed: to be consistent and dependable

• The ability to work independently whilst staying within the role’s boundaries, recognising what should and shouldn’t be done, when to seek advice or report concerns. 

• Committed to the values and policies of the Trust, including Data Protection and Equal Opportunities

WHAT IS IN THERE FOR YOU? 

• The opportunity to gain experience and develop knowledge and skills of working with adults with experiences of mental health issues 

• Provide a supportive and empathetic service 

• Learn about safeguarding adults 

• Learn more about the ethos and work of Arts in Health 

• Experience and insight into working within the NHS and healthcare sector, and working within a community environment

• Full support and a range of relevant training, including local induction and orientation 

• Access to the Volunteer to Career (VtC) programme to support you enter careers in the NHS through volunteering once 30 hours of volunteering have been completed 

• A reference for future volunteering or employment, following completion of at least 60 hours of volunteering 

• Following our expenses policy, reimbursement of agreed expenses

Join FARA, a charity with over 30 years of experience and 39 charity shops across London. Our FARA Chiswick Kids shop is seeking a enthusiastic and detail-oriented Toy Detective Volunteer to help create a fun, safe, and well organised toy section within the shop.

By volunteering with us, you’ll directly support our mission, help promote reuse through donation and recycling, and contribute to a positive experience for our customers and online community.

The Role: 

As a volunteer, your responsibilities will include (but are not limited to):

• Sorting, testing, and pricing donated toys
• Identifying missing pieces and completing sets where possible
• Creating attractive and engaging toy displays on the shop floor
• Ensuring all toys meet safety standards before being sold
• Greeting and assisting customers when required
• Assisting with till operations when needed

The Volunteer: 

We’re looking for someone who:

• Has an interest in toys, games, and children’s items
• Is confident in basic testing of battery-operated toys
• Has good attention to detail
• Is friendly, approachable, and enthusiastic
• Is reliable and able to work as part of a team
• Has knowledge of popular toys or games is a bonus, but not essential

What’s in it for You?

At FARA, our shops are run by welcoming and collaborative teams where everyone works together. You’ll gain valuable experience, working alongside supportive colleagues who help each other develop, learn, and celebrate achievements. Full training is provided, and we offer a positive, inclusive, and safe volunteering environment.

Your Time:

Our shop operates from 09:30 to 17:30, and we’re looking for someone who can volunteer for a minimum of 4 hours either in the morning or afternoon, whenever you are available in arrangement with the shop manager.

FARA is committed to creating an inclusive environment. If you require any reasonable adjustments during the application process, please don’t hesitate to let us know.

Join our amazing volunteer team to make a real difference to people living with sight loss. You’ll be Supporting blind and partially sighted people and family members in our Edinburgh Community Equipment and Advice centre. Whatever the task we want our customers to have access to the same Technology as their sighted peers and ensuring they can live life as independently as possible.

What you’ll be doing
• Meeting and greeting community members on arrival.
• Assist customers with items such as tablets and phones in order for customers to make the best use of them.
• Downloading the latest apps, helping customers with visual enhancements or spending time with customers to learn voice over.
• Providing a warm atmosphere in order to enhance the learning experience.

What you’ll gain from the role
• An opportunity to give something back.
• A broader understanding of technology to assist blind and partially sighted people.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people.
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.

Volunteers are needed for weekdays between 9am – 5pm for around 4-8 hours a week.

How often will I be needed?

• 4 Hours per Week

Key requirements

• This role requires 1 reference and a PVG.

Location

• RNIB Scotland, 12 – 14 Hillside Crescent, Edinburgh EH7 5EA.

Who this opportunity will suit

Minimum age

• You must be at least 16 years old to apply

What skills and experience are needed?

• You’ll ideally have • An interest in technology and apps • A sociable personality. • A commitment to working towards a society where people with sight loss are equal participants.

The Role

As a Flyer Distributor you will play a crucial role in helping to raise awareness about our services and events within the Enfield community. You will be responsible for disseminating promotional materials such as flyers, brochures, and event announcements to various locations within the Enfield area.

• Distribute promotional materials provided by Age UK Enfield to designated locations across the Enfield area. This may include community centers, libraries, local businesses, healthcare facilities, and other relevant locations.
• Engage with members of the public in a friendly and courteous manner while distributing flyers. Answer any questions they may have about Age UK Enfield's services and provide basic information about upcoming events or initiatives.
• Keep accurate records of the locations visited and the quantity of promotional materials distributed. Report back to the supervisor on to provide updates on distribution progress.
• Act as an ambassador for Age UK Enfield by promoting the organisation's mission, values, and services to the community. Help to increase brand recognition and visibility within the local area.

General Key Skills:

• Ability to work independently without constant supervision.
• Comfortable with walking and standing for long periods in various weather conditions.
• Maintaining professionalism and addressing public inquiries effectively.
• Reliable attendance and punctuality, with a strong sense of responsibility.

Time Commitment

2-4 hours Between 10 am - 2 pm (there are other volunteer opportunities available)

Requirements

A DBS Enhanced check will be required. Training to be provided around safeguarding.

Other Information

Please note: It is a unpaid position however travel costs and other volunteering expenses will be covered.

Are you a dog lover? Do you have the time to help raise a life-changing puppy? Would you like to make a difference to someone's life? If you've answered yes to these questions, then this role could be perfect for you! 

As a Puppy Raiser, you'll provide a 6-8 week-old puppy with the vital foundation for its future role as a guide dog. You'll be looking after a puppy for 12-16 months and will guide him or her through training, socialisation, the introduction of new environments and experiences while providing a loving home.

There might be the odd chewed slipper along the way, but nothing beats the rewarding feeling of loving and raising a puppy who will go on to make an enormous difference to someone living with sight loss.

What you'll be doing:

• Engaging with our world-class training programme to prepare your puppy for the next stages of becoming a guide dog.
• Providing care and support for your puppy at home e.g., loving, grooming and feeding him or her. 
• Socialising your puppy and introducing him or her to a variety of environments to increase confidence – this can be as simple as taking your puppy with you to the shops, office or park as you go about your everyday life.
• Teaching your puppy to be comfortable alone - gradually building up from a few minutes to a maximum of four hours.
• Taking your puppy to monthly puppy classes, and interacting with other puppy raisers in your community whilst refreshing your training and sharing tips.
• Meeting with your volunteer manager as frequently as needed to discuss any changes or issues with your puppy.
• Completing short questionnaires about your puppy’s development.

You'll ideally have:

• A loving home with enough time to invest in raising a puppy and attending to their needs (e.g. toilet training). If you work from home or have hobbies, you'll need to be available to give the puppy regular attention alongside these.
• Someone at home who is physically able to handle large breed dogs (around 25-40kg).
• Access to a car, so that you can get your puppy used to travelling.
• The agreement of your landlord to have a dog in the property if you rent your home. 
• A safe secure area outside for your puppy to go to the toilet.

What you'll get:

• The satisfaction of knowing you're supporting people with sight loss to live actively, independently, and well.
• The rewarding feeling of watching a mischievous puppy learn new training techniques to help them develop into a guide dog.
• The opportunity to participate in our bespoke world-class training programme – this can help you train your own dogs or advance a future career in dog handling.
• The opportunity to have a loveable, canine companion, proven to reduce feelings of stress and improve fitness – you’ll be out walking rain or shine!
• The chance to be part of the inspirational Guide Dogs community, meeting like-minded people and interacting with a community of puppy raisers in your area.
• A dedicated volunteer manager and fellow peers who will help support you throughout your role.

s a volunteer you'll have access to our world-class training programme, to implement with your puppy in training, a great bonus for any dog owner! This is delivered in an interactive and engaging manner, using a mixture of different learning techniques virtually e.g., videos, documents and e-learning modules. Examples of the modules you'll have access to include:

• Food manners
• Greeting new visitors
• Being home alone
• Settling in new environments

You'll receive plenty of support from your volunteer manager who will help you work through these training modules with your puppy. We also offer puppy classes for puppy raisers in the local area to get together, share stories and provide refreshers on training techniques. 

Volunteering for Guide Dogs should never leave you out of pocket. We’ll make sure we pay any pre-agreed expenses related to volunteering with us, including veterinary costs, food costs for the puppy and other materials needed for the puppy’s training. We will also pay an optional allowance of up to £100 a year to offset additional costs, and we have working agreements with certain bus and train operating companies, letting you take your puppy on short training journeys free of charge.

Minimum age of applicant: 18.

To find out if this role is available in your area, please click 'Redirect to recruiter' at the top or bottom of the page, and use the postcode search function on the Guide Dogs website to explore local opportunities.

Based right in the heart of the city, Shopmobility is a vital and much loved service for all of our customers.  A place where they know they will be listened to, treated with dignity and provided with the best assistance we can offer them, to live their lives independently.

Equal Lives is a user led Disabled People's Organisation and we're really proud of Shopmobility!  It's the part of our organisation which is people facing, the part where our staff and volunteers get to represent us and interact with our customers on a daily basis.  So, it's vital that we have the right people on hand and that's where you come in!

If you've got a passion to help the Disabled community by empowering them to live the life they deserve, then you're our kind of person.  We're looking for those compassionate individuals who want to help others, who are happy to give a few minutes to listen to someone's story, to ask how their day was and to support them in working out the best solutions to suit their needs.

Shopmobility is a scheme that supports people to hire mobility aids during their visit to the city. We're based in Chantry Place (previously Chapelfield Shopping Centre) and we are looking for volunteers to help with all aspects of the day-to-day running of the shop.This is a great opportunity to volunteer, build your skills and meet new people! 

Role overview: 

 As is typical of working with the community, no one day is the same.  As such, the role may include, but is not limited to: 

• Opening the site ready for business and helping to prepare the shop 
• Closing the shop at the end of the day 
• Greeting customers and acting as a friendly, supportive and welcoming face 
• Supporting customers to work out what they need, and to hire the equipmen
• Keeping the site looking presentable and welcoming
• Handling cash and taking card payments
• Supporting people to sign up as Shopmobility members and to join Equal Lives as members
• Responding to queries on social media, email and telephone
• Taking future bookings for the equipment 
• Cleaning and maintenance of vehicles when they’re returned 
• Marketing and promoting the shop 
• Some other occasional ad hoc tasks as required such as signposting to our other services or other organisations

We’ll give you: 

• Comprehensive training, including Customer Service, GDPR, Safeguarding and Data Protection 
• The opportunity to choose your days and hours (within our opening times of Tuesday to Friday)
• An accessible city centre location 
• A variety of activities to challenge you and develop your skills 
• The opportunity to take on additional responsibilities as you gain experience 
• Specific tasks focusing on the skills you want to gain 
• A friendly and supportive team of staff and volunteers 
• A mapped out plan of personal development to help you evidence your professional progression

You will be doing really important work with this role, supporting those with mobility issues access the City to lead more independent lives. This opportunity gives you a fantastic chance to learn and develop great transferable skills. 

If you are looking for a volunteer role which gives you the chance to make a real difference to people's lives, this role could be for you. 

Volunteering Arrangements 

 The site will follow the COVID19 safety guidelines and volunteers will be reimbursed reasonable expenses incurred whilst supporting us.

All volunteers are required to undertake our core training programme. This covers basic safeguarding and other key features, such as data protection.

New volunteers will have an opportunity to ‘shadow’ experienced volunteers and members of staff 

Potentially, depending on the candidate, there may be additional opportunities to participate in a variety of accredited training courses. Please ask a manager for further details. 

Volunteers are required to adhere to the organisation’s policies and practice guidelines. 

Reasonable expenses, including travel whilst undertaking this role will be reimbursed. This includes mileage (currently £0.45 p/mile) and parking costs. 

Person specification 

• Honesty
• An ability to be empathic, whilst maintaining professional boundaries 
• Reliability, and only committing to a level of volunteering which is realistic 
• Good interpersonal skills 
• The ability to be non-judgemental 
• Good verbal and written communication skills 
• Excellent listening skills 
• Commitment to attend training courses and team meetings 
• Ability to follow organisational policies and procedures including safeguarding, data protection and health and safety
• Dedicated to the empowerment of Disabled people 

MumsAid’s Young Mums service supports expectant and new mothers aged up to the age of 25, offering emotional support, peer connection, advocacy, within a group setting. The group offers a safe, welcoming environment where young mums can share, connect, and learn.

To assist in the organisation and the smooth running of Young MumsAid group sessions. Offering friendly emotional support and guidance to help new mums connect and thrive in their community, ensuring group participants feel safe and welcomed. 

What will you be doing? 

• Assist the group facilitator with planning, organising, and facilitating regular support group meetings for new mothers, ensuring that the meeting space is clean, safe and warm. 

• Greet attendees as they arrive; help new members settle in, show them around, introduce them to others. 

• Be attentive to group dynamics; encourage inclusion and gently facilitate interaction when helpful (for example, helping quieter mums to join in). 

• Provide emotional support and guidance to mothers within the group, ensuring a safe and inclusive atmosphere. 

• Provide tailored one-to-one support to mothers within the group who need additional help, referring to other specialists when necessary. 

• Assist with administrative tasks related to the group, including attendance records, scheduling, and communication with participants. 

• Implement and deliver engaging and relevant content for group sessions including activities, and discussion topics as advised by the facilitator. 

• Participate in debrief or feedback with the facilitator after the group, sharing any insights or concerns. 

• Observe and flag any safeguarding, mental health, or welfare concerns in line with MumsAid Safeguarding and child protection policies (in debrief with facilitator) immediately following the session. 

• With guidance from the facilitator carry out monitoring requirements. 

• Support in liaising with other professionals to increase awareness about the group and to assist in recruitment of suitable group members.

• Respond to any feedback of the group, adapting sessions as necessary as directed by the group facilitator. 

• Distribute educational materials and resources relevant to new motherhood as necessary. 

• Promote and support equality, diversity and inclusion, ensuring that the views and voices of MumsAid’s service users are considered in all aspects of group initiatives, including in the discussions of need and impact. 

• Maintain confidentiality and privacy of group members. 

• Attend induction and role-specific training and take part in supervision or feedback sessions. 

What skills and qualities can you bring? 

• Warm, welcoming personality; good at putting others at ease 

• Empathetic, non-judgemental nature 

• Some awareness of mental health challenges (especially maternal mental health) 

• Strong commitment to MumsAid values: empowering, safe, peer-led, inclusive, sustainable 

• Understanding of confidentiality and when safeguarding takes precedence, in line with MumsAid policies and procedures 

• Reliable and able to work well in a team 

• Be committed to equality, diversity, and inclusion.

• Comfortable and confident around young children 

• Openness to feedback and supervision 

• Willingness to complete volunteer induction 

• Willing to undergo DBS check 

What is in it for me? 

• Induction and regular training, including safeguarding training, mental health first aid and suicide prevention training.

• Ongoing support, supervision, and feedback 

• Reimbursement of travel expenses (with receipts) 

• Make a real difference to the lives of local young mums 

• Gain valuable experience in supporting vulnerable families 

• Gain practical experience in group facilitation and community support. 

• Develop active listening, communication, and safeguarding skills. 

• Be part of a welcoming volunteer team 

• Written references on request 

• A DBS check paid for by MumsAid (If required) 

Breakfast Club Volunteer

Locations: Amadeus House, 18 Corfton Road, Ealing, London, W5 2HT

Timings: Each Tuesday morning approximately 10.00 – 12.00

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

The Crisis Recovery House supports people experiencing a mental health crisis, as an alternative to hospital admission, where appropriate. It also helps individuals discharged from hospital who need a brief period of intensive support.

This volunteer role supports the smooth running of the Tuesday Breakfast Club, creating a warm, welcoming and safe space for people accessing the service. As a Breakfast Club Volunteer, you help set up the space, greet attendees, support light activities and conversation, and contribute to a positive community atmosphere. You play an important part in helping service users build routine, confidence and connection as part of their recovery journey.

Tasks may include:

• Prepare the breakfast area in line with Food Hygiene regulations (training can be provided) and service guidance.
• Set up equipment, supplies and the environment to ensure the session starts smoothly and clearing up at the end of the session
• Welcome all guests warmly, helping to create a relaxed and inclusive space.
• Keep an accurate register of attendees, ensuring food allergies and dietary needs are recorded appropriately.
• Prepare and serve hot drinks and toast, ensuring hygiene and safety throughout.
• Introduce new customers to the Breakfast Club and explain what they can expect from the session.
• Support introductions among service users to help build confidence and social connection.
• Encourage the use of weekly planners or similar tools to support routine-building and recovery goals.
• Help facilitate informal group conversations and light activities, where appropriate.
• Liaise with the staff member on duty regarding any safeguarding or wellbeing concerns.
• Assist with clearing and cleaning the space at the end of the session.
• Follow all relevant Waythrough policies, including safeguarding, confidentiality, information governance and health & safety.
• Support the development and potential expansion of the Breakfast Club, including new ideas for activities, themed mornings or discussions.

Skills/qualities we would like you to bring to the role:

• Warm, friendly and approachable manner when engaging with service users
• Good communication skills and the ability to make people feel welcome
• Ability to engage respectfully with people from diverse backgrounds
• Comfortable chatting informally and supporting light group conversations
• Awareness of personal boundaries and when to seek staff support
• Organised and reliable, with good time‑keeping
• Caring, understanding and non-judgmental approach towards people with lived experience
• Able to work as part of a team and take direction when needed
• An understanding of Waythrough – information is available on our website
• A genuine interest in being part of the mission and vision of Waythrough
• Ability to maintain confidentiality, professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.