Volunteer manager jobs in London

The Third Age Trust is seeking to appoint a Training and Volunteering Officer who will work with the Senior Training and Volunteering Officer to support the recruitment, training and management of 400 Trust Volunteers who support the work of the Trust. The role will also provide advice and guidance to staff who work with Trust Volunteers and develop and deliver training online and in person to members who run u3as.

Reporting to the Senior Training and Volunteering Officer this role will work with staff, u3a members and Trust Volunteers. This role will also involve some UK-wide travel, including in person meetings and visiting u3as.

Location - Remote · United Kingdom (multiple locations)

Suffolk · Essex · Lincolnshire · Norfolk · Cambridgeshire - Homebased in East Region of England

About the role

This is an excellent opportunity to join a small, dedicated team delivering a specialist service to service leavers and their families.

We are looking for an enthusiastic and passionate Mentor Manager to join our mentoring service, supporting both SSAFA beneficiaries and our network of volunteer mentors.

In this role, you will act as the operational point of contact for your area of responsibility, managing and recording the work of volunteer mentors. You will conduct specialist needs assessments for potential beneficiaries and monitor, support, and review mentoring relationships through regular engagement with volunteers. You will also brief, present to, and coordinate the involvement of key stakeholders across your area of responsibility.

This is a home‑based role with extensive travel across the East Region of England.

Please refer to the Area of Responsibility map for further details.

About the team

You will be joining a small, well‑established, and dedicated team covering the whole of the UK. With regular team meetings and a range of communication channels, you will receive ongoing support, training, and mentoring. Although we operate remotely, we are a closely connected team whose collaboration, commitment, and shared purpose drive our success.

About you

We are seeking an exceptional candidate who thrives on challenge—someone determined, highly motivated, and able to build strong relationships and a positive reputation across the region while working from home. You will be confident communicating with a wide range of stakeholders and comfortable balancing teamwork with the ability to work independently under your own initiative.

Ideally, you will have experience managing a large geographic area, along with excellent communication and IT skills, including strong proficiency in MS Office 365 and database systems.

Experience in volunteer management, with a willingness to learn and a genuine passion for making a difference are essential.

An understanding of the Armed Forces and ex‑Forces community would be beneficial, but it is not a requirement.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 54,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

How to apply

For more information and to apply, please click on the Apply button. If you have any queries or would like to speak to someone about this role, please contact Clare Bain for an informal discussion.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 03 March 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Interviews: TBC

About the role:

Ready to lead services that help people truly move forward — not just move on?

As Service Manager for our Lambeth PRS and Refugee Resettlement services (maternity cover), you’ll step into a visible, high-impact leadership role overseeing two established teams supporting families resettled in Lambeth through government refugee schemes and people transitioning from rough sleeping into private rented or social housing.

Day to day, you’ll be leading and developing a team of eight Support Workers, setting the standard for high-quality, trauma-informed and strengths-based support. You’ll hold oversight of complex casework, safeguarding and risk, maintain strong relationships with Lambeth commissioners and pathway partners, and ensure performance and reporting are on track.

You’ll balance operational grip with strategic oversight — using data to spot trends, driving continuous improvement, and ensuring clients are not only sustaining their tenancies but building confidence, connection and independence in their communities.

This is a fast-paced, partnership-rich role where your leadership will directly shape outcomes for families navigating life in a new country and individuals rebuilding after homelessness. If you’re someone who thrives on responsibility, backs your team to deliver their best work and keeps people’s aspirations at the centre of everything, this is your opportunity to step in and make a lasting difference.

About you:

• You’re a confident and compassionate leader who knows that strong management creates the conditions for change.
• Has experience leading frontline teams and knows how to motivate, challenge and develop others to deliver high standards
• Understands rough sleeping and the realities facing refugees and asylum seekers rebuilding their lives in the UK
• Is confident managing risk and safeguarding, and can support staff to work calmly and proportionately in complex situations
• Can build trusted relationships with local authorities and partners while holding performance and accountability
• Is motivated by helping people sustain their homes and build independent, connected lives — not just meet targets

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 15th March at midnight

Interview date: Tuesday 24th and Wednesday 25th March at SHP Head Office in Kings Cross

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Do you have demonstrable experience of new business development? Have you personally secured six figure partnerships in previous roles?
We're recruiting a New Partnerships Manager to be responsible for proactively identifying, prospecting, and cultivating leads in key sectors to secure new 5-6 figure, multi-year corporate partnerships with local and national businesses.

What does this role do?
As New Partnerships Manager, you'll:

• develop a prospect pipeline to raise a personal income target which contributes to an overall team target,
• support the Senior New Partnerships Manager in the identification and cultivation of new corporate partnerships, accessing a range of income streams and budget holders,
• support senior team members in attending meetings with potential corporate partners, including preparing relevant briefs in advance,
• prepare relevant and creative applications and proposals for pitches for potential corporate partners,
• work closely with the Corporate Partnerships Team to ensure the transition between new business and account management is seamless for both Dogs Trust and the new partner.

First stage interviews for this role are provisionally scheduled for 16th and 17th March 2026, and will take place on Teams. Please note, this role is based at our London office, with office attendance at least one day per week and sometimes at short notice.

Could this be you?
To be successful in this role you'll have demonstrable experience of new business development, ideally in a charity setting, with a track record of securing six-figure partnerships. You'll be organised, articulate and credible, with a real appreciation of different budget holders within companies who may be interested in supporting Dogs Trust, and an understanding of different types of corporate partnerships. In addition, you'll have demonstrable experience of senior stakeholder management and negotiation skills, and you'll have the ability to write clearly and concisely, and to tailor written style to the needs of different audiences.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Volunteer People Manager

Reports to: Head of People & Culture

Salary: £40,000- £42,000

Location: Hybrid (Tues-Thurs based in High Wycombe Buckinghamshire)

Direction Reports: None

About Us

With a heritage of 100 years, our patron is the Duchess of Gloucester, we are a membership-owned organisation for all civil service and public sector employees in the UK, supported by 1,200 volunteers.

We provide opportunities for over 100,000 members, that inspires wellbeing, builds community, and fosters a genuine sense of belonging, earning lifelong loyalty through trust and meaningful connection. We are currently undergoing our 3 year transformation agenda and it’s an exciting time to be part of building our next chapter.

Job Purpose

To lead and embed a consistent, high-quality people experience for the organisation’s volunteer workforce across the full lifecycle.

This role is responsible for ensuring volunteers are recruited, inducted, supported through change, and managed in line with organisational policies, values and strategy, while enabling operational teams to lead volunteers day-to-day within their departments.

The postholder will act as the organisational expert on volunteer lifecycle, ensuring a unified people approach that strengthens capability, retention and culture.

Key Accountabilities

Volunteer Lifecycle

· Own and manage the end-to-end volunteer lifecycle framework.

· Design, maintain and continuously improve volunteer policies, procedures and guidance.

· Ensure volunteer processes mirror staff approaches where appropriate.

· Act as the subject matter expert for volunteer people matters.

Recruitment, Onboarding & Induction

· Support the volunteer recruitment processes.

· Develop recruitment pipelines and partnerships.

· Design and deliver a robust volunteer induction model.

· Support managers through tools, templates and guidance.

Volunteer Training and Development

· Design and oversee a structured volunteer training framework aligned to organisational values, policies and role requirements.

· Work with departments to identify core and role-specific training needs.

· Ensure volunteers have access to appropriate learning resources to enable confidence and effectiveness.

· Embed ongoing development opportunities to support engagement, retention and succession.

· Enable managers to deliver training locally through guidance and best practice.

Cross-Team Collaboration

· Lead people aspects of change impacting volunteers working closely with the Head of Change.

· Collaborate with departments on role design and expectations.

· Upskill managers through guidance and training.

About You — Skills & Experience

• Experience in a People or Volunteer Management with responsibility for volunteer or workforce lifecycle activity
• Strong knowledge of recruitment, onboarding and development processes and how to create consistent people experiences
• Ability to design and implement policies, frameworks and practical guidance that support managers day-to-day
• Confident working across teams, building relationships and influencing without direct line management responsibility
• Experience supporting organisational change
• Skilled in developing learning and training approaches that build capability and engagement
• Organised and able to manage multiple priorities while maintaining attention to detail
• Clear communicator with a collaborative, coaching style

• Experience working with volunteers or within the charity / not-for-profit sector desirable

CSSC is an Equal Opportunities Employer The above is intended to describe the general content of the role, and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or role requirements. We value diversity at CSSC, and do not discriminate on the basis of ethnicity, religion, race, national origin, gender, sexual orientation, age, marital status, or disability status. Interviews at CSSC take place in person and virtually as part of our recruitment process. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you are selected to move forward in our application process and you have a medical condition or an individual need for adjustment to our process, and you believe it may affect your ability to be at your best, please let the recruitment partner know, so we can consider how best we can support you and make any adjustments that may reasonably be needed.

If this job sounds like it would be of interest to you, please get in touch, we'd love to hear from you! 

This is an exciting time for the Trust as we are in the second year of our ambitious NLHF funded activity plan.  You will be providing support for the volunteer journey from recruitment and onboarding, to role support across all areas of volunteer activity in the park.

This role will be key to supporting the ongoing development of our volunteering programme and ensuring that the correct processes are followed, volunteers and schools/learning groups have the information they need, resourcing is at appropriate levels and rooms, and equipment is booked as needed. 

You will work as part of the Content, Learning and Engagement team, line managed by the Senior Volunteering Manager.

The role is offered on a one-year fixed term contract with Crystal Palace Park Trust. Any extension is subject to funding.

This role is funded by the Lottery Fund as part of the partnership project between Crystal Palace Park Trust and the London Borough of Bromley.

Are you passionate about creating meaningful volunteer experiences and confident communicating clearly and thoughtfully in complex situations?

Do you enjoy using your judgement, analytical thinking and a development focused mindset to improve how volunteers are supported and managed?

Samaritans is looking for two dedicated Volunteer Experience Advisors to join our dynamic team and help shape the future of volunteering across our network. Our incredible volunteers run more than 200 branches and locations across the UK and Ireland. They offer their time to help to deliver our 24-hour emotional support service to callers in many ways, from answering telephones and emails, to fundraising, generating publicity, administration and finance.

​

About the Role

Our Volunteer Experience Team support over 20,000 volunteers and no two days are the same. You’ll be responsible for supporting our network of volunteers and volunteer leaders in engaging and managing volunteers, as well as involved in a variety of creative new projects helping us to provide a positive and rewarding experience for anyone that gives their time to Samaritans.

You’ll play a key advisory, analytical and development focused role, supporting volunteers and volunteer leaders on all volunteer management matters, including sensitive and sometimes complex situations. You’ll also deliver impactful initiatives and projects that strengthen and enhance the volunteer experience, helping shape the ongoing development of Samaritans’ volunteer management and support practices.​

Contract terms

• £30,000 - £35,000 per annum

• Permanent

• Full time (35 hours per week)

• Hybrid working: Linked to our Ewell (Surrey) office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
• We are passionate about flexible working, talk to us about your preferences
   

What you’ll be doing

• Providing expert advice and guidance to branches and regions on all volunteer management matters.
• Analysing complex or sensitive situations to identify key issues, risks, and appropriate courses of action.
• Developing and delivering initiatives and projects that strengthen and enhance the volunteer experience at Samaritans.
• Drafting clear, well-structured and professional written communications, including reports and formal correspondence.
• Supporting learning, training and resources that build confidence and capability in Volunteer Leaders.
• Contributing to the development and refinement of volunteer policies, processes and guidance.
• Supporting the fair, balanced and proportionate handling and effective resolution of volunteer concerns and complaints
• Identifying themes, risks, and organisational learning opportunities to inform continuous improvement.
• Working collaboratively with colleagues and stakeholders across the organisation.

​You’ll ideally bring:

• Experience working with or supporting volunteer, or advising on people related matters.
• Strong analytical skills and the ability to interpret complex and sensitive situations, producing analysis and meaningful conclusions.
• The ability to exercise sound judgement and take a balanced, proportionate approach.
• Excellent written and verbal communication skills
• Strong project management experience, including the development and delivery or improvement focused initiatives.
• A proactive, solutions focused and improvement-oriented mindset
• Knowledge of principles of natural justice and complaints management, and effective people resolution good practice.
• Experience of providing advice, training or support on volunteering matters.
• Experience and understanding of navigating organisational risk and safeguarding related volunteer matters .
• Report writing and presentation skills.
• Experience in prioritising workloads and working to deadlines with speed and accuracy.

​

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans. 

​

Apply now

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.

​Applications close: Tuesday 10th March 2026 at 09:00am

Interviews: w/c 16th and/or 23rd March 2026

​

At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in the criminal justice system?

We’ve made substantial progress in recent years, with improvements and expansions to our delivery model and significant growth in our staff team. In Spring 2026, we will launch our refreshed organisational strategy, which will shape our work over the next three years and beyond. To support this growth, we are recruiting for a full time Director of People to help provide strategic people leadership to our growing team of staff and volunteers.

In this pivotal leadership role, you will shape and deliver our People and Culture strategy, ensuring an inclusive, values‑driven and high‑performing environment for our people. You will lead organisation‑wide strategic workforce planning, oversee the full employee lifecycle, and champion initiatives that strengthen engagement, wellbeing and belonging. As a core member of the Senior Leadership Team, you will advise on all workforce matters, drive leadership development, and support our managers to build capability and confidence. You will ensure our HR, volunteering and people operations run smoothly and efficiently, modernising processes and maintaining compliance with employment law, safeguarding requirements and best practice. You will also provide strategic oversight of EDIB work, reward and recognition frameworks, and organisational risk, while leading a dedicated team covering HR, learning and development, and volunteering.

The role requires excellent communication and organisational skills, strong knowledge of employment law, the ability to coach and influence senior leaders, and the capacity to work autonomously while managing multiple priorities effectively. You must be IT literate, with a good working knowledge of the commonly used Microsoft business tools, and be able to work independently. The role calls for a hands-on, collaborative, people‑centred leader with strong emotional intelligence, an inclusive and values‑driven mindset, and the ability to think strategically while remaining performance‑focused and learner‑centred.

We want to hear from applicants who are as committed to the cause as we are.

This is a home-based role but may require occasional travel around the UK including overnight stays. This role is 5 days per week (35 hours) with working days/hours to be mutually agreed in line with business needs.

Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions.

Interviews, which will be held online, will take place on 31st March and 1st April 2026

SANE is seeking an experienced Finance Manager to support the effective day-to-day financial management of the charity and help ensure our mental health services are financially well supported.

This is a hands-on, operational role working closely with the Chief Operations Officer and Senior Management Team. The Finance Manager will be responsible for maintaining accurate financial records, producing clear financial information and ensuring strong financial controls are in place.

This role would suit someone who enjoys practical finance work, values accuracy and organisation, and wants to use their skills in a purpose-driven charity.

Key responsibilities:

Manage day-to-day finance operations, including income, expenditure and bank reconciliations

Prepare monthly management accounts and support budget monitoring

Maintain accurate financial records in line with charity accounting requirements

Support payroll processes and liaise with external providers

Prepare information for audits and work with external auditors

Support finance-related reporting for trustees, funders and senior managers

Ensure clear financial procedures and strong internal controls are followed

About you:

You will have proven experience in a finance or accounts role, ideally within the charity or not-for-profit sector. You will be confident working independently, while also supporting colleagues across the organisation with finance-related queries.

You will be highly organised, detail-focused and comfortable managing competing priorities. Strong Excel skills and experience using accounting software are essential, along with a practical and solutions-focused approach.

A commitment to SANE’s values and an interest in supporting mental health work are essential.

The Royal Statistical Society is an international professional body championing the vital role of statistics and data in society. We’re seeking a Volunteering and Member Recognition Co-ordinator to lead and develop best practice managing our volunteers and administer our skills-based volunteering programme Statisticians for Society and our member recognition initiatives. 

This role is perfect if you’re motivated by celebrating members’ achievement, supporting volunteers to succeed in their role and keeping projects running smoothly. You’ll have at least 1 year experience working with volunteers and in planning or coordinating projects. 

In this role, you’ll be: 

• Coordinating the full life cycle of our Statisticians for Society projects: processing applications from third sector organisations, engaging volunteers, advertising opportunities, monitoring project documentation, progressing and evaluating individual projects 
• Contributing to the developing best practice and delivering effective volunteering management across the organisation 
• Provide administrative support for all awards processes that recognise our members achievement such as organising committees and panels and processing nominations. 

This is a fantastic opportunity for someone who is driven to make a meaningful difference by supporting volunteers to strengthen a vibrant membership community and contribute to work that advances statistical excellence across society. 

Please read our job description to learn more about the role and how to apply.

Application Instructions 
You will be redirected to the Royal Statistical Society's website, where full instructions on how to apply will be given.

The successful candidate must have the right to work in the UK. Visa sponsorship is not available for this role. 

The deadline for applications is Sunday 8 March 2026 

Interviews to be held on Thursday 26 March 2026. 

No recruitment agencies.

The role

We are seeking an Assistant Shop Manager for our busy Highgate charity shop. This hands-on retail role is ideal for someone who enjoys charity retail, thrives on initiative, is motivated to take on responsibility for shop performance, and is passionate about working with volunteers and supporting a meaningful cause.

About the role

• Support the Shop Manager with the day-to-day running of the shop, taking an active role in maximising income and Gift Aid.
• Provide consistently high standards of customer and donor service, creating a welcoming and inclusive atmosphere.
• Drive sales, maintain strong retail and merchandising standards, and contribute to meeting targets.
• Oversee stock processing: sort, quality-check, price, rotate, and creatively merchandise items.
• Assist in recruiting, training, motivating, and supporting a diverse team of volunteers and trainees.
• Take on supervisory and leadership responsibilities in the Shop Manager’s absence.
• Carry out cash handling, till reconciliation, banking, and basic admin, including Gift Aid systems.
• Ensure compliance with health and safety, safeguarding, trading standards, and charity retail policies.
• Promote the charity’s mission in the local community and support local fundraising and promotional activities.

About you

• Retail experience with responsibility for sales and operations, ideally in a charity or not-for-profit environment.
• Experience supervising, supporting, or closely working with volunteers or staff.
• Experience of targets and understanding how shop income supports charitable services.
• Strong organisational skills and ability to prioritise in a busy environment.
• Confident communicator who can motivate and encourage others.
• Comfortable using basic IT (till systems, email, spreadsheets, Gift Aid platforms).
• Positive, proactive, and flexible, with a hands-on approach to shop work.
• Able to work on a Rota including weekends and occasional bank holidays.

To apply for this role please head over to our website and complete an application form.

The Compassionate Neighbours Manager will lead the day-to-day running of the Compassionate Neighbours programme across Greenwich and Bexley, helping people nearing the end of life to live as well as they can for as long as they can through meaningful community connection. This includes managing the Compassionate Neighbours Coordinator and ensuring the successful delivery, growth, and sustainability of the programme. You will build strong community connections, support volunteers, and ensure high-quality engagement with people living with serious, long-term, or terminal illness who may be experiencing loneliness or isolation.

The post holder will work closely with the Community Development & Volunteering team to deliver the Community Development & Engagement Strategy, develop outreach strategies, strengthen partnerships, and ensure the programme meets its objectives.

Application Deadline: Tuesday 3 March Midday

Interview date: TBC

We reserve the right to close this job advertisement early if we receive a sufficient number of applications. To avoid disappointment, we encourage interested candidates to submit their applications promptly. 

Icon, the Institute of Conservation, is looking for an experienced and collaborative Groups and Public Programmes Lead to help us empower our volunteer community and bring the value of heritage conservation to wider audiences.

Thanks to funding from The National Lottery Heritage Fund, this new role will support Icon’s volunteer-led specialist Groups, helping deliver inspiring events, talks, training and activities that celebrate and share widely the importance of conservation.

You’ll develop and lead Icon’s public engagement programme – creating partnerships with charities, schools and community organisations, coordinating studio visits and workshops, and championing opportunities for conservators to connect with new audiences. You’ll also design and deliver volunteer training, support Group committees, and line‑manage our Groups & Public Programmes Administrator.

We’re looking for someone with experience delivering creative or cultural programmes, supporting volunteers, and managing partnerships. Strong communication, organisational skills and a passion for heritage are essential.

Icon is committed to equality, diversity and inclusion, and we welcome applicants from all backgrounds.

About the Charity

From Me to You is an inspiring charity dedicated to alleviating loneliness and isolation for people living with cancer. We make connections for people living with cancer through the simple, powerful act of letter writing easing loneliness and bringing comfort, hope and human connection, one letter at a time.  Each year thousands of anonymous letters are collated by our team of volunteers and then given to patients at home, in hospitals or cancer centres by nurses and our charity partners. Recent feedback showed that 93% of our letter recipients reported that the letters lifted their mood and a quarter said that they made them feel less alone, with 80% saying that our letters made them feel cared for. Our work is powered by a passionate community of volunteers, in 2025 with their help we processed over 17,000 letters from all over the world, delivering them to cancer patients throughout the UK. 

Our Donate a Letter programme supports our 2,500+ Volunteer Letter Writers to contribute anonymous letters, some people write a couple of letters a year, others one a week. These letters are all delivered to our PO Box in Ascot. They are then sorted, read and processed by our wonderful team of local Donate a Letter Volunteers. These volunteers also then repackaged and redistributed the suitable letters to cancer patients through our partnership with hospitals, cancer centres and other charities that act as distribution partners. 

About the Role

We are seeking an organised and people-focused Volunteer Coordinator to manage and support our volunteer network. The role involves overseeing our Community Ambassadors based across the UK who support the charity through fundraising, awareness and community activities, as well as a core team of volunteers (based in Ascot) who process our donated letters by reading, filtering, packaging, and posting them to recipients. This is a key role ensuring our volunteers feel supported, informed, and motivated, while helping the charity operate smoothly and safely.

Key Responsibilities:

Volunteer Management

• Coordinate and support a team of Community Ambassadors

• Manage the core volunteer team responsible for letter processing in the Ascot area.

• Act as the main point of contact for volunteers, responding to queries and providing guidance

• Help recruit, onboard, and train new volunteers as needed.

• Implement process improvements to make operation scalable.

Operations & Safeguarding

• Oversee the letter processing workflow: reading, filtering, packaging, and posting

• Ensure volunteers follow charity guidelines, safeguarding policies, and data protection requirements

• Escalate any sensitive or concerning issues appropriately

Communication & Engagement

• Maintain regular communication with volunteers to keep them engaged and informed

• Share updates and best practices

• Foster a positive, inclusive, and supportive volunteer culture

Administration

• Keep volunteer records up to date

• Coordinate rotas or schedules where required

• Provide feedback and insights to the charity’s leadership team

What We’re Looking For:

Essential:

• Experience coordinating volunteers or people (paid or unpaid)

• Strong organisational and communication skills

• Confidence managing multiple people and tasks independently

• Ability to handle sensitive material with care and discretion

• Based within working distance of the Ascot area

Desirable:

• Experience working with charities or community organisations

• Understanding of safeguarding and data protection

• Comfortable working in a small, agile organisation

What You’ll Gain

• Flexible working within a one-day-per-week commitment

• A meaningful role making a real difference to people’s lives

• Opportunity to shape and grow a volunteer programme

• Supportive and values-driven charity environment

How to Apply

We are keen for this role to start as soon as possible so will be processing applications on a rolling basis. As part of the application process we will offer an initial 30 minute introduction call with a member of the team to go through the role in more detail and answer any initial questions you have. We will then undertake face to face or online interviews with our Founder and CEO and these are likely to take place in March.

Interested in applying please send your CV and short covering letter (no more than 1 page of A4), outlining your relevant experience and why you want to work for From Me to You.