Volunteer manager jobs in london

About the role

You will be part of the regional office team, managing a group of casework administrators. The team provides specialist administrative support and act as a single point of contact to SSAFA branch-based volunteers ensuring that SSAFA beneficiaries receive consistent, timely, and high-quality service. The RCM role will involve developing and maintaining collaborative working relationships with volunteers, including branch-based casework managers.  Additionally, the RCM will occasionally assist the Regional Casework Co-ordinators with call handling, signposting, and triaging initial client enquiries.

To help you establish yourself in this post you will receive excellent training and induction to SSAFA.  You will influence the processes and procedures within the regional office as it develops, working closely with a dedicated team under the guidance of the Regional Manager.

Whilst the post is homebased, to be eligible for this role you are required to live in the North West region consisting of Cheshire, Cumbria, Greater Manchester, Isle of Man, Lancashire and Merseyside. You will occasionally be required to travel within the North West Region or to other locations.

About the team

The regional office is a “virtual” office and supports the six SSAFA branches in the North West of England region, as the branch-based volunteers deliver casework for SSAFA beneficiaries.  The successful candidate will work as part of a larger support team which will include 5 Casework Administrators and a Regional Manager.  All team members are home based, residing in the region.

About you

To excel in this role, you should have a solid educational background and experience in managing employees, as well as overseeing and reporting on service delivery.  You should have a proven ability to build and maintain relationships with stakeholders, achieving results through negotiation and influence.  Previous experience of working with volunteers would be advantageous.  You will have used Microsoft Office 365 to a high standard and be capable of learning a computerised case management system quickly. Additionally, you should be skilled with numerical data.

The successful candidate will be capable of planning and managing their own workload, with minimal supervision and have considerable experience of managing accounts.

It would be desirable to have an understanding of the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector would be valuable, and the military charity sector landscape across the North West Region would be beneficial.  Commitment to SSAFA’s values including equality, diversity and inclusion is essential.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

If you have any queries or would like to speak to someone about this role, please contact Hilary Rosenthal, Regional Manager for Casework and Community Engagement, The North of England Region for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

For more information and to apply, please click on the Apply button.

If you need any adjustments to support you with the application process, please contact us.

Closing date: 16 November 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 24 November 2025.

Job Purpose 

• Oversee the delivery of a high-quality programme of community activity and engagement across three London Boroughs.

• Develop and grow our community engagement offer to ensure the needs and preferences of older people are being met. 

• Manage, lead and motivate a team of experienced community engagement officers, centre managers and lunch club coordinators. 

• Ensure a well-evidenced, high-quality and responsive service is delivered to clients with professionalism.

• Ensure that all team members are equipped with the knowledge and resources necessary to deliver and continuously improve our offer. 

Key Tasks 

• Day-to-day management and leadership of the Community activities team comprising paid staff and volunteers, ensuring a strong team culture and their ongoing professional development.

• Support and develop your direct reports to include supervision, annual appraisal, planning of continued professional development opportunities and training needs. 

• Support and develop your team including team meetings, consultation and feedback sessions and establishing a culture of continual improvement.

• Collaboration with managers across the organisation to ensure consistency of management practice and joined-up service delivery.

• Work with the AUKEL Communications team to plan and deliver accessible programme information to a range of audiences across multiple channels.

• Lead and oversee the monitoring, recording and reporting of all activity within the programme area; ensuring the service is meeting key performance indicators (KPIs), identifying and flagging any concerns and taking proactive action to address this; ensuring that internal and external stakeholders receive accurate and timely reports.

• Work collaboratively with other agencies providing aligned services, opportunity-spotting, cross referrals, maintaining excellent working relationships with all external stakeholders.

• Support the Head of Community to ensure that evidence of the wider impact of our offer is spotlighted and presented to a wide range of stakeholders.

• Manage the budget, sign-off expenses, and ensure projects are delivered to budget, liaising with the Finance Department as necessary. 

• Support the Head of Community with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders. 

• Contribute to the organisational objectives contained with AUKEL’s 5-Year strategy and actively identify opportunities for development, fundraising and systems improvement.

• To undertake any other duties within the competence of the post hold as may be required from time to time for the smooth running of Age UK East London.

• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities). 

Person Specification 

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply! 

Experience 

Essential 

• Of delivering high-quality community-based support/services.  

• Of service recording and reporting.   

• Of leading and motivating colleagues to deliver impactful services.  

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.  

• Of effective collaboration with internal and external stakeholders. 

Desirable

• Of providing services to older people. 

• Of supporting and contributing to successful applications to funders.  

• Working experience within East London 

Knowledge & Understanding 

Essential 

• Understanding of, and expertise in, the care and support needs of older people. 

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.  

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.  

Desirable

• Knowledge and understanding of specific approaches and programme addressing specific older people’s needs e.g. falls prevention; dementia. 

Skills/Attributes 

• Excellent spoken and written communication skills. 

• Excellent IT skills  

• Ability to give and receive feedback in a thoughtful, reflective and impactful way.   

• Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative). 

• Commitment to learning and development and reflective practise.  

Desirable

• Fluency in one or more of our community languages. 

• Strong connection with, and knowledge of, the London boroughs of Hackney, Tower Hamlets or Newham. 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)  

• Flexibility in working hours to meet organisational needs.  

An exceptional opportunity to lead, grow, and transform lives 

Home-Start Richmond, Kingston & Hounslow is seeking an inspiring and strategic Chief Executive Officer to lead our trusted local charity through its next stage of growth and innovation. 

This is a rare opportunity to make a tangible difference for children and families — by strengthening our community presence, driving income generation, and ensuring every child gets the best possible start in life. 

About Home-Start Richmond, Kingston & Hounslow 

We believe strong families make strong communities. 
Our trained volunteers provide emotional and practical support to parents of young children, helping them navigate the challenges of early childhood and family life. 

Operating across three London boroughs, we are a vibrant, values-driven charity and part of the wider Home-Start network — one of the UK’s leading family support movements. 

The Role 

As CEO, you’ll be both strategic leader and hands-on advocate, driving our fundraising and partnership agenda while overseeing operational excellence. 

You’ll lead our talented team, work closely with trustees, and represent our charity with energy and passion — ensuring we remain a visible and trusted voice for families across Richmond, Kingston and Hounslow. 

Key Responsibilities 

• Lead and inspire staff and volunteers to deliver high-impact family support services. 

• Develop and implement a bold, diversified fundraising and income generation strategy. 

• Build and nurture relationships with funders, corporates, philanthropists, and community partners. 

• Act as a confident ambassador, raising the organisation’s profile locally and regionally. 

• Work closely with the Board of Trustees on governance, strategy, and long-term sustainability. 

• Oversee service delivery, safeguarding, and operational compliance. 

About You 

You are: 

• A proven fundraiser and relationship builder who can secure sustainable income across multiple sources. 

• A confident and inclusive leader who inspires and empowers teams. 

• Skilled in partnership development and community engagement. 

• Experienced in charity governance, financial management, and service delivery. 

• Deeply committed to safeguarding, equality, and family wellbeing. 

Why Join Us? 

• Lead one of London’s most respected family charities. 

• Shape our strategy for growth and sustainability. 

• Join a passionate, values-led team and supportive board. 

• Enjoy flexible, hybrid working across three vibrant boroughs. 

How to Apply 

If you meet most but not all of our criteria and are passionate about giving children the best start in life we'd still like to hear from you.

Apply via CharityJob or reach our to our Chair for an informal conversation. 

Home-Start Richmond, Kingston & Hounslow is committed to equality, diversity, and inclusion. We welcome applicants from all backgrounds. 

Growing up in today’s world is hard. At Youth Talk, we’re determined that every young person has a safe place to talk in confidence — whatever’s on their mind.

We’re a small but growing local charity with big ambitions, and we are now looking for an energetic and enthusiastic Community Events & Volunteering Lead to join our team. This is a role for someone who loves people, thrives on variety, and wants to turn community energy into life-changing impact. The role will help drive our community fundraising – connecting with schools, local groups and our amazing volunteers helping to raise awareness and vital funds for Youth Talk. You’ll play a key part in growing our reach, leading and supporting our volunteers and helping us make an even bigger impact across St Albans and beyond.

We're looking for someone a lttle bit special - someone who believes in the deep potential of children who are not thriving elsewhere in life and who has the experience, passion, energy and the drive to go the extra mile on these young people’s behalf.

The position is an exciting dual role:

1. Volunteering & People Manager (80% of workload)

You'll become a key cog at the heart ofFree to Be's management team, taking lead responsibility for volunteer and staff recruitment and retention, holding and delivering our volunteering strategy, launching a new training infrastructure through 2026-27, and heading up 'all things volunteering'. With one direct report, you'll aim to grow volunteer numbers year on year, ensure volunteers are well matched, and well supported, onto our residential projects, and lead on quality assurance, including volunteering standards concerns/grievances.  Alongside our Services, Operations and Fundraising Managers, you'll be a core management team member holding shared responsibility for the day to day running of an impactful and growing children's mental health and adventure charity and will work closely with our inspiring and supportive CEO to set longer-term key strategic goals underpinning Free to Be's future development.

2. Residential Project Lead Coordinator (20% of role)

Our residentials are fun, immersive, tiring (in all the right ways), impactful and inspiring. A core aspect of all Free to Be Kids staff's roles is leading circa 8-10 of our residential projects across each year - working on the ground with the children, leading the volunteers & staff team on project, and helping make the projects special, safe, and transformative for vulnerable young people, many of whom have damaged confidence, low self-worth, or other social-emotional needs. 

Attendance at approximately 8-10 five-six night residential projects per year outside London is a core component of this role. As a manager, you'd likely attend 8-10 residentials in year 1 to build familiarity with both the projects and our volunteer base, with this dropping to c.8 per year thereafter.

On offer to the right candidate:

Salary: Circa £38,000 - £40,000, dependent on experience.

Hours: Fulltime: 37.5 hours per week. Essential attendance on at c.8-10 residential projects a year.

Leave: 25 days per year, plus bank holidays and up to 13 additional pre-set discretionary reward days in September and during the Christmas period. A substantial perk of the role is potential to take up to 4 consecutive weeks off to travel each September.

Other benefits: 4% employer pension contribution paid on full base salary, rising by 1% per year of service, up to a maximum of 7%; hybrid working; office with great transport links; flexible working (outside core hours); employee reward scheme; tight-knit, fun, vibrant, cohesive staff team with great morale.

Based: Hybrid – our small office in Waterloo, London. Hybrid working is well established with the majority of the team splitting time around 50:50 between the office and home.

To start: Early January 2026. 

Who we’re looking for:

Our next Volunteering Manager hero. You'll be fun, flexible, energised, experienced in work with young people with addtional needs, and looking to join an organisation you can believe in and who in return will believe and invest in you.

Kind, empathetic, resilient and efficient, you’ll have a real affinity for supporting others - whether volunteers, more junior staff, or children themselves. We're looking for someone who loves working with young people, as you'll be role modelling that commitment and energy to our volunteers and playing a leading role in holding our already thriving team culture. Volunteer Management or HR experience is a bonus, and capacity and personality to quickly pick that up is a must, but ultimately we're looking for the right organisational fit - someone who believes in what we do and wants to step up to join a management team working hard to deliver it. 

You’ll have the flexibility to work away from home on (up to) 10 five to six day residential projects per year. Ideally, you’ll also have experience of leading projects for children – whether residential or non-residential - for example as a teacher, or running groups in other settings. Experience of working on or leading residentials projects themselves is not required but may be an advantage.

We are a small, vibrant, 'can do', friendly staff team of 10, supported by a committed volunteer base of around 300.

We are particularly keen to encourage applications from those who can help us represent the lived experiences of our children through their own lived experience or background.

To apply:

See full Job Description & Person Specification on our website.

Send a copy of your CV or up to date LinkedIn profile, as well as a covering letter and introductory short video, by the closing date of 10pm, Wednesday 26th November 2025.

Covering letters should be very approximately 1 to 1.5 sides A4 and address the question of: ‘Why this role, why now’, as well as ‘what strengths, experience and skills you would bring into the role’.We also ask for a short (1-3 minutes) informal video introducing yourself and touching on the person specification. We have found this helps bring the strongest applications to life, and filters out AI driven applications.

Selection Process and Timeline:

Selection will be via two stage interview. As there is only a short turnaround from application closure on 26th November to 1st stage interviews 1st-2nd December, we will assess applications and offer interview slots throughout the window. However, you will not be disadvantaged if you need to wait till the closing date to submit.

1st stage interviews: Mon 1st - Tues 2nd December (virtual)

2nd stage final interviews: Mon 8th - Tues 9th December (in-person preferred, London Waterloo)

Please hold interview dates as alternate dates are unlikely to be available.

​The role requires an Enhanced DBS check and existing right to work in the UK.

If you have any questions about the role, contact us via our website and we’d be happy to arrange an informal chat. We look forward to hearing from you!

This is one of the most important roles within Shine Cancer Support. You’ll be overseeing and supporting Shine’s volunteers around the country, ensuring that they have what they need to reach as many young adults with cancer as possible. You’ll also work closely with Shine’s Programme Delivery Manager to deliver training and support programmes directly to young adults with cancer and healthcare professionals.

Location:  Hybrid, with two days per week at Shine’s offices in Blackheath, South East London or in Poole, Dorset.

Hours & salary:  Full time (35 hours per week). Salary range is £33,000 - £35,000 pro rata, depending on experience.

This is a one year contract to cover maternity leave starting mid/late January 2026.

Benefits:  Employee contribution pension, training and development support, staff mental health support, cycle to work scheme.
Holiday:  25 days annual holiday during each holiday year plus 8 days of public holidays, or pro-rata equivalent if relevant. We also give you your birthday off each year.

Key responsibilities

Volunteer Support

• Support Shine’s volunteer Network Leaders across England, Scotland and Wales to develop their Shine Networks, ensuring that they provide the best possible support to young adults with cancer. This will include an annual support plan, developing and testing new ways of expanding Shine’s reach, and regular catch-up calls. 

• Work with Shine staff and facilitators to recruit, train and support new volunteers from across the UK.

• Deliver an annual plan for training and support, touching on issues such as outreach and fundraising.

• Maintain and develop Shine’s online information pages for Shine volunteers.

• Organise and facilitate online meet-ups for Shine beneficiaries.

Programme Delivery

• Assist the Programme Delivery Manager and facilitators to deliver Shine’s core programmes (Break Out programme, Shine Circles) to Shine beneficiaries, as well as training to healthcare professionals.

• Create new connections with healthcare professionals across the UK. This will include linking to relevant Cancer Alliances and Integrated Care Boards.

• Oversee the administration and management of relevant monitoring and evaluation processes.

Key skills and experience:

 Essential

• Excellent communication skills

• Ability to identify training needs and deliver training in a variety of formats

• Experience of working with and/or supporting volunteers

• Strong organisation and project management skills, and the ability to deliver and respond to challenges.

• Ability to respond to Shine’s growth and challenges in a creative and effective way. 

• Creative and curious with a willingness and ability to develop new ideas 

• Well-developed interpersonal skills and the ability to interact with empathy to beneficiaries and volunteers of Shine.

• A track record of building positive relationships.

• Excellent IT skills, including solid knowledge of Word and Excel, and experience with social media.

Desirable

• Experience of managing projects remotely, including using tools such as Asana

• Experience of working as part of a small team, including volunteers

• A background and/or understanding of the role and importance of volunteers in the charity sector

This job description summarises the main duties and responsibilities of the post. You may be required to undertake other appropriate duties, which are within your capabilities or for which training has been given. You won’t be expected to carry out all of these roles immediately; we will support you to develop new skills as you progress.

Key approaches

• Respectful of the confidentiality of beneficiaries and the ability to work within charity law and governance structures.

• Ability to relate to our beneficiaries and volunteers, and to respond empathetically to difficult personal situations.

• Be prepared to have progress assessed regularly and be appraised annually should the role be extended. 

• Willingness to work as part of a small team spread across the UK; this requires good communication skills as well as the ability to be flexible in the approach to work.

Successful candidates will be asked to undergo an enhanced DBS check in keeping with Shine’s Safeguarding Vulnerable Adults Policy.

What Shine offers

By sharing your skills, time and expertise with Shine, you’ll be contributing to the growth of a small, rapidly growing charity, while also gaining insights into the challenges and opportunities that this presents. We expect everyone who works with us to like people and to be happy to contribute to the overall success of Shine, even if that means occasionally taking on tasks that aren’t in your job description. We are happy to fund relevant training, within our budget guidelines, and to provide opportunities for professional development and growth. 

In addition to your salary, you’ll receive regular pension contributions (currently 3%, as mandated by the UK Government) and access to a bike-to-work scheme.

About the charity

Vision

We want every adult in their 20s, 30s and 40s diagnosed with cancer to know they’re not alone, and to have the support, knowledge, and confidence to navigate whatever cancer throws their way.

Mission

There’s never a good time for a cancer diagnosis, but in your 20s, 30s or 40s there are particular challenges to navigate, like work, dating, finances and more. At Shine Cancer Support, we’ve been there and we get it. We’re here to help you deal with everything that your diagnosis brings, before, during and after treatment, and to welcome you into our community.

Our values

1. Inclusive - Our services are open to anyone in their 20s, 30s and 40s with a cancer diagnosis, no matter what type or stage, when your diagnosis was, or whatever your background is.

2. Approachable - We want everyone in our Shine community to feel welcomed and able to get involved, and we design all our services to be friendly, fun and down-to-earth.

3. Authentic - We’re patient-led and passionate, and we want everyone involved to have a genuine and honest voice, with patients’ voices at the heart of our work.

4. Innovative - As a small charity, we’re adaptable and agile, and we seek to be responsive to needs as they change. We listen to what our Shine community is saying and strive to find practical solutions.

5. Empowering - Our services aren’t about us “doing” to or for you. We want to empower you to ask the right questions, get the right information, take control, and make the best decisions for yourself.

Volunteer Manager

Salary: £35,933 – £39,265 (Depending upon experience)

Location: ellenor, Gravesend, DA11 7HQ | hybrid working

Work hours: 37.5 hours per week

Are you passionate about building meaningful relationships, using creativity to solve problems and want to deliver a meaningful experience for our volunteers? 

If so, this could be the role for you!

• We are currently seeking a Volunteer Manager to join our team at ellenor.  Volunteers play a pivotal role in supporting every aspect of our work with hundreds of individuals generously volunteering their time, skills and passion.
• Work alongside internal and external stakeholders to ensure ellenor’s volunteer roles are recognised as meaningful and positively contributing to the services provided by the Hospice and make the Hospice an organisation of choice for potential volunteers.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance program, discount schemes, a generous annual leave allowance, and much more.

Key Responsibilities of the role include:

• Develop a volunteering strategy to support us in our aim to meet ellenor’s increasing needs
• Actively working with teams to identify needs and create roles to market and advertise appropriately
• Maintain a comprehensive understanding of current and relevant legislation and case law, promoting organisational awareness and supporting senior managers in implementing changes arising from new or amended legislation
• Evaluate the contribution of volunteering on an annual basis, including demand fulfilment, volunteer hours, key partner volunteer contribution and the financial value of volunteer hours
• Support Managers with co-ordinating opportunities within their directorate.
• Background in supporting training and skill development for volunteers/trainees
• Work collaboratively to deliver a calendar of activities for volunteers to engage in

Essential requirements of the role include:

• Proven experience in volunteer management, including overseeing volunteers and developing new volunteer initiatives. Demonstrates strong leadership, strategic thinking, and organisational skills.
• Successful track record in volunteer recruitment and engagement campaigns
• Significant understanding of HR and/or Volunteer policies and procedures
• Experienced in managing systems for monitoring volunteers and trainees
• In-depth knowledge of current volunteering trends, challenges, and solutions

This post is subject to Standard DBS clearanc

Full time (flexible working options available)
Fixed term contract for 9 months
Homebased with travel around East Midlands, West Midlands and the South East

Closing date: 23rd November 2025

Ref: 7212

Are you an experienced multi-site Retail Manager ready to make a meaningful impact?

Join Save the Children UK as a Retail Area Manager and play a key role in shaping the future of our dynamic, retail network – all while helping to create a better world for children.

About Us
As a Retail team, we offer supporters a way to engage with our brand, raise income, and connect with our campaigns through our high street shops and online platforms.

Save the Children shops are vibrant community hubs with children at their heart. They are welcoming spaces where communities come together – to share, connect, and create homes for loved products. We tell children's stories, listen to their voices, and act in their spirit – with generosity, creativity and kindness.

Every decision you make in this role helps unlock a child's potential. Together, shoppers, donors, and volunteers help build a brighter future.

About the Role
As Retail Area Manager, you'll be responsible for leading and supporting a portfolio of charity shops across your region. Currently, there are 11 shops in this area – located in Allestree, Kimberley, Leamington Spa, Retford, Shrewsbury, Tring, Windsor, Whitby, Halesowen, High Wycombe, and Woodstock – though this may change as our retail network evolves.

In this 9-month fixed term contract, you'll build trust and engage your teams to drive income growth, meet key commercial targets, and deliver an exceptional experience for customers and donors alike.

You'll lead with purpose – inspiring, coaching, and empowering teams while ensuring operational excellence and championing our mission on the high street.

This is an exciting opportunity to join a passionate and collaborative team, supported by strong systems, values-led leadership, and a shared commitment to making a difference.

This is a home-based role with regular travel across your region and occasional overnight stays.  You will be expected to spend an average of four days per week in the shops and reside within the area served by one of the region's shops. The ideal candidate will be based in the Midlands area.

In this role, you will:

• Act as an ambassador for our brand and retail strategy, motivating and inspiring your teams.
• Line manage Shop Managers, supporting with recruitment, development and performance.
• Lead commercial performance by analysing shop data, identifying opportunities, and making sound commercial decisions.
• Work closely with Business Managers during shop launches/relaunches to ensure successful handovers.
• Support volunteer recruitment, engagement and training with the support of our volunteering team.
• Manage operational and risk-related shop issues, escalating where necessary.

About You
You're a commercially minded retail leader with extensive multi-site management experience, ideally within charity or high-street retail. You combine strategic thinking with a hands-on, supportive approach, and lead with kindness, resilience, and purpose.

You'll bring:

• Extensive multi-site retail management experience – essential for overseeing a large, dispersed region.
• A strong commercial background, with a focus on delivering results through data-driven decision-making and KPIs.
• Experience leading and motivating diverse, remote teams.
• Exceptional leadership and communication skills, with the ability to inspire others, lead by example, listen actively, and offer clear, timely feedback.
• A deep understanding of volunteer engagement, with the ability to attract, retain, and motivate volunteer teams.
• A collaborative, non-judgemental approach, fostering an inclusive and supportive culture.
• A full UK driving licence and the flexibility to travel regularly across the region, with occasional overnight stays.
• Residency within or near one of the listed shop locations – ideally in the Midlands.

If you're passionate about community engagement, thrive in a volunteer-led environment, and want to make a real impact – we'd love to hear from you.

What We Offer You
Our benefits package is extensive and generous, including:

• Car allowance / company car as part of this role
• Competitive Pay – Our transparent pay policy ensures fair and equitable compensation.
• Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.
• Pension & Life Assurance – Secure your future with excellent contributions.
• Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.
• Maternity/Adoption Benefits – Get 21 weeks of full pay after just six months of employment.
• Paternity/Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.
• Additional benefits: include cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket loan

This is a fantastic opportunity for a passionate, driven retail leader to join a values-led organisation making a tangible difference in children's lives.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Commitment to Diversity & Inclusion: 
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Role Purpose: 

We are looking for a Training and Development Officer to work closely with our management team to plan, coordinate and deliver high-quality training for all volunteers and staff. Your work will ensure everyone across the organisation has the skills, confidence and support they need to thrive in their roles, whether they are client-facing or non-client facing. By strengthening learning and development, you’ll play a key role in maintaining the quality, consistency and impact of our advice services, as well as contributing to a positive, fulfilling working environment for our team.  

About Citizens Advice Watford

Citizens Advice Watford (CAW) is an independent charity offering free, confidential and impartial advice on a wide range of issues. We support the community of Watford through telephone advice, face to face appointments at our Watford office and outreach sessions in GP surgeries and at the local foodbank.  Our team includes 37 volunteers and 19 staff, most of whom work from our Watford office.  We’re proud of our collaborative culture, where teamwork is at the heart of how we operate and every contribution is valued.  We take a proactive, client-centred approach, anticipating advice needs and striving to provide the highest standard of service.  We are committed to equality, celebrate diversity and challenge discrimination. We welcome applications from suitably skilled candidates from all backgrounds.

Job Purpose

• Lead training and development so everyone at CAW is appropriately trained
• Drive our recruitment and retention strategy for volunteers
• Develop and deliver our Training and Development Plan

This pivotal role will be responsible for the selection, training and development of our volunteers across all service areas. A key focus will be to facilitate effective training pathways for staff and volunteers. You will be required to design and deliver group training sessions and monitor trainee progress and development through structured training programmes.  

To be successful in this role, you will be a great communicator, passionate and enthusiastic about learning and have a good attention to detail. This role offers excellent potential for professional growth with opportunities to expand your skills and progress within the Citizens Advice network.  

Benefits: 33 days (inc. bank holidays) pro-rata. Access to our Employee Assistance Programme, professional development opportunities

Closing date: 26 November 2025

Interviews TBC: w/c 1 December 2025

This is a fundamental role within our South East regional team, internally the role is known as Local Community Officer.

The future of CCT’s outstanding collection of historic churches depends on communities supporting their local CCT church with funds, events, inspiring interpretation, visitor services and preventive conservation. The Local Community Officer will engage and support communities and volunteers to care for 26 historic churches across Northamptonshire, West Norfolk, and parts of North Bedfordshire and Western Cambridgeshire, including areas around Northampton, Bedford, Huntingdon, and King’s Lynn.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 24th November 2025.

The interviews will take place in Northampton on Wednesday 10th December 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

You will support on the delivery of projects focused on ensuring our volunteers receive an exemplar end-to-end volunteer journey, volunteers will feel welcomed and go on to talk positively about volunteering. No matter who or where they are or what they do, your work will ensure people find meaningful opportunities and continue to support our work.

You will facilitate the recruitment, training, induction, support and ongoing development of volunteers and support colleagues to manage their volunteers. You will use your excellent interpersonal skills and creativity to inspire volunteers across the charity, while ensuring that we uphold the highest standards in volunteer management.

Key Accountabilities:

• Support the safe recruitment, induction, support and ongoing development of volunteers across the charity, carrying out references and DBS checks.
• Manage Missing People’s Volunteer Management System, ensuring all records are accurate and up to date.
• Support staff in the management of their volunteers, including providing problem solving advice and support in performance issues.
• Recognise and report any safeguarding concerns

About you

You must have the right to work in the UK. The person specification in the job description provides full details of what we are looking for, and this includes:

Experience

• Experience of recruiting, inducting and managing volunteers;
• Experience of successfully engaging with volunteers who are based remotely.
• Experience using Volunteer Management Systems e.g. Volunteero.

Abilities, Skills and Knowledge

• Excellent inter-personal skills and the ability to support new projects and initiatives, working collaboratively with colleagues;
• Ability to support others to implement effective volunteer management processes, e.g. recruitment, selection and volunteer support;
• Confident IT skills, particularly with Microsoft Office packages;
• Excellent time management and organisational skills, including keeping accurate and comprehensive records;
• Sound knowledge of volunteering good practice.

About Missing People

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here.

Please find attached a detailed job description and person specification, a letter to applicants from the line manager, and a summary of Missing People's Achievements 2024.

Closing date: 23:59 on 30 November 2025. We reserve the right to close the advert early if we have sufficient interest.
Interviews: 8 December 2025
Start: January 2026.

Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role.

Location: Mortlake
Contract Type: Permanent
Hours: 35 per week, some out of office hours work will be required
Salary: £29,000 per annum
Benefits: Missing People offers the below benefits: • 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service*• Company pension contribution• Life insurance (3 x salary)*• Employee Assistance Programme (EAP) including 24/7 support helpline• Interest-free Season Ticket Loans*• Additional maternity pay and leave*•Additional paternity pay*• Additional sick pay* *available after probation period passed

You may also have experience in the following: Volunteer Management, Volunteer Coordinator, Charity, Charities, Volunteer Programme Lead, Volunteering, Volunteering Officer, Volunteering Coordinator, Volunteer Engagement, Voluntary Sector etc.

REF-224 945

Are you passionate about using innovation to make health services more inclusive? 

Do you have experience developing or leading projects that make a real difference for people facing health inequalities — including those affected by homelessness, substance use, or liver disease? 

We’re looking for a dynamic, creative and highly organised individual to join The Hepatitis C Trust as our new Innovation and Implementation Manager. This exciting new role will drive forward our Inclusion Health agenda, helping us design, deliver and scale peer-led services that put lived experience at the heart of change. 

About the role 

The Innovation and Implementation Manager will lead on embedding new models of care within health systems — ensuring our peer-led projects are effectively planned, delivered and sustained. You’ll work closely with NHS and community partners, line manage Peer Leads and Coordinators, and oversee key projects including: 

• Liver Health Peer Support, improving early detection and surveillance for hepatocellular carcinoma (HCC). 

• Peer-led Needle and Syringe Provision (NSP) and wider harm reduction initiatives. 

You’ll manage project delivery, build strong partnerships, monitor outcomes, and share learning nationally to shape future approaches. 

About you 

We’re looking for someone who: 

• Has experience in project delivery, innovation, or service improvement within health, social care, or the voluntary sector. 

• Understands the value of peer-led and lived experience approaches. 

• Is confident managing teams and building relationships across diverse partners. 

• Has knowledge of Inclusion Health, harm reduction, and liver health. 

• Is organised, collaborative, and passionate about tackling health inequalities. 

Why join us? 

At The Hepatitis C Trust, lived experience drives everything we do. You’ll join a supportive, forward-thinking team working nationally to improve health outcomes for marginalised communities. We offer flexible working, a strong learning culture, and the chance to lead meaningful, innovative projects. 

Closing Date: 26 November 2025

Ref 7210

Save the Children UK has an exciting opportunity for a collaborative and fashion-savvy retail leader with strong volunteer management experience to join us as our Store Manager for our Mary's Living & Giving (MLG) Store in Chiswick, London, where you'll inspire a longstanding and dedicated volunteer team to deliver an exceptional retail experience and maximise income that helps transform children's lives.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Store Manager, you will lead one of our flagship Mary's Living & Giving stores – a premium, fashion-forward charity retail concept created in partnership with Mary Portas. You'll be responsible for the day-to-day management of the Chiswick store, ensuring that it not only meets its commercial goals but continues to offer a unique, community-focused shopping experience that reflects the MLG brand.

You'll lead and support a passionate team of around 40 volunteers, maintaining their engagement while evolving the store's offer to reflect local trends and align operationally with other Mary's Living & Giving stores across the network.

In this role, you will:

• Lead, motivate, and develop a diverse volunteer team, creating an inclusive, supportive and empowering culture that celebrates each individual's contribution.

• Manage all aspects of store operations, ensuring excellence in visual merchandising, stock management, and customer service standards.

• Analyse sales performance and local trends to maximise income and profit, while maintaining the premium and distinctive MLG brand identity.

• Build strong links with the local community to grow the store's supporter base and reputation as a destination for high-quality womenswear and new goods.

• Diversify the product offer in line with community insight and MLG strategy, ensuring the store remains relevant, inspiring, and competitive.

• Ensure compliance with Save the Children's policies, safeguarding, and operational standards.

About you

To be successful, it is important that you have:

• Proven leadership experience in retail or charity retail, with a track record of managing and motivating teams (paid or volunteer).

• A strong sense of fashion retailing, with the ability to curate, present and sell products to a fashion-conscious, label-driven customer base.

• Commercial awareness and experience of working to sales targets, with the ability to interpret data and identify growth opportunities.

• Excellent interpersonal and communication skills, able to engage confidently with volunteers, customers, and the wider community.

• A flexible, positive, and resilient approach, with the ability to adapt and problem-solve in a fast-moving retail environment.

• Commitment to Save the Children's vision, mission and values.

This role will be based on-site in the Chiswick, London shop. We're looking for someone able to work 5 days (35 hours) per week to include weekend working.

What we offer you:

Our benefits package is extensive and generous, including:

• Competitive Pay – Our transparent pay policy ensures fair and equitable compensation.

• Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.

• Pension & Life Assurance – Secure your future with excellent contributions.

• Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.

• Maternity/Adoption Benefits – Get 21 weeks of full pay after just six months of employment.

• Paternity/Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.

• Additional benefits: include cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket loan

Closing date: 26th November 2025

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

ROLE SUMMARY

The Head of Programme Delivery provides leadership for The Diana Award’s Programmes team, ensuring the effective design and delivery of a high-quality, impactful portfolio of programmes. As the strategic and operational lead for programme delivery, the postholder will oversee performance, budgets, and quality standards, ensuring all activity aligns with organisational goals, funding commitments, and The Diana Award’s Theory of Change. They will lead and develop a team of Programme Managers, drive continuous improvement and innovation, and play a key role in shaping new programmes and partnerships. Working closely with the Director of Programmes & Partnerships, the role ensures TDA consistently delivers excellence for young people and partners.

JOB DESCRIPTION

Programme Leadership & Partnership Management

• Lead the delivery of core programmes and our international award, ensuring alignment with organisational strategy, funding commitments, KPIs, and quality standards.
• Oversee programme planning, scheduling, logistics, and budget management with Programme Managers.
• Monitor delivery performance and budgets, ensuring effective processes and accurate reporting to the Senior Leadership Team (SLT).
• Ensure all programme activities meet agreed funding KPIs and deliverables.
• Work across the organisation, including closely with the Marketing & Communications team, to support effective delivery of programmes and partnerships.
• Support the Director of Programmes & Partnerships in developing and implementing a partnership strategy, cultivating new relationships to strengthen programme funding and delivery.

Programme Design & Impact

• Contribute to the design and continuous improvement of The Diana Award’s programmes and new initiatives, ensuring high quality and relevance.
• Provide thought leadership on effective youth interventions, embedding evidence and sector insights into delivery practice.
• Oversee development of programmes in line with The Diana Award’s Theory of Change, mission and vision.
• Oversee programme development that meaningfully and inclusively engages young people in design, delivery, and evaluation, in alignment with the The Diana Award’s Youth Charter and Youth Voice Strategy.

Leadership & Representation

• Lead and manage the programmes team, ensuring strong performance, accountability, and quality across all delivery.
• Actively participate in programme strategy and coordinate meetings within the directorate.
• Represent The Diana Award with donors, partners, and external stakeholders, promoting strong relationships and the organisation’s profile.
• Work closely with Marketing and Communications, Operations, and other internal teams to ensure smooth programme delivery, including coordinating logistics, communications, storytelling, and reporting requirements.
• Oversee young people’s involvement in external and internal events, ensuring participation is in line with safeguarding practices and The Diana Award’s Youth Charter principles.
• Undertake site visits to monitor quality, capture learning, and ensure delivery reflects programme standards.

People Management & Safeguarding

• Supervise and support direct reports, setting clear objectives, providing regular feedback, and fostering a positive, high-performing team culture.
• Promote staff wellbeing and model healthy work–life balance practices.
• Act as a Designated Safeguarding Lead, embedding best practice and ensuring robust safeguarding-by-design across all programme activities
• Work with the Director of Operations to maintain strong safeguarding systems and contribute to the Safeguarding Committee.

Grant & Partnership Management

• Oversee programme and grant management processes, including budget creation and donor compliance, in collaboration with Fundraising and Operations teams.
• Support the development of funding proposals and donor reports, ensuring accurate data collection and impact reporting.
• Maintain positive relationships with delivery partners and funders to ensure strong, transparent collaboration.
• Provide clear, timely, and accurate monitoring, evaluation, and reporting to funders and stakeholders, demonstrating impact, accountability, and progress KPIs.

PERSON SPECIFICATIONS

Essential

• Significant experience leading complex programmes from design to delivery within youth, education, or employability settings.
• Proven experience in leading and motivating teams delivering a portfolio of programmes
• Track record of delivering multiple programmes to time, budget and quality.
• Experience designing and refining programmes & processes based on evidence, evaluation, and youth voice.
• Knowledge of impact measurement and management in youth or education contexts.
• Strong partnership management skills, with experience working with funders and partners to deliver impact for young people.
• Ability to represent the organisation externally, build credibility, and influence senior stakeholders.
• Understanding of inclusive and accessible design for engaging diverse young people.
• Commitment to staff wellbeing, equity, diversity, and inclusion.
• Experience of contributing to fundraising bids.
• Experience of managing and overseeing budgets as well as budget reporting to SLT level.
• Confident using CRM or programme management systems to track delivery and outcomes.
• Strong working knowledge of safeguarding in youth settings, including risk management and escalation processes.

Desirable:

• Experience of the Theory of Change process.
• Experience of creating monitoring, evaluation and learning frameworks.
• Knowledge of school charging structures.
• Management of youth boards.
• Experience of managing programmes on Salesforce.
• Experience as a Safeguarding Lead.
• Understanding and knowledge of an international landscape.
• Understanding and knowledge of Social Action.

Personal qualities:

• Proactive, adaptable, and solution focused.
• Collaborative and effective at building relationships.
• Strong communicator with excellent interpersonal skills.
• Organised, reliable, and detail oriented.
• Committed to equity, inclusion, and continuous improvement.

OUR ORGANISATION

• The Diana Award is committed to anti-racism, social justice and building and developing a workforce which reflects the diversity of the young people we support. We are proud to be an equal opportunities employer that values and respects the people who work for us. We seek to ensure all job applications are treated fairly, with respect and without bias.
• We positively encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.
• Every staff member has their own personal training and development budget, ability to work flexibly around core hours, access to our employee assistance programme 24/7, wellbeing initiatives, opportunities to connect, collaborate and celebrate with colleagues both in person and online, and much more.
• We are committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check.

APPLICATION DETAILS

Application deadline: Sunday 30 November at 10:00pm.

1st Stage Interviews: 05 December & 08 December online

2nd Stage Interviews: 11 December & 12 December in-person

Please reach out if you require any support with the application process or have questions about the role or the process.

Good luck with your application!