Volunteering manager volunteer volunteer roles in Dudley, west midlands

Are you a technically skilled problem-solver ready to contribute to transformative social impact? 

Tell My Truth and Shame the Devil C.I.C. is seeking a pioneering Open-Source Platform Engineer to join our founding volunteer team. This role is central to building and maintaining the digital infrastructure that will power our survivor-led, community-owned membership ecosystem for 2026 and beyond. You will be directly shaping the systems that enable vulnerable and marginalised communities to access resources, engage safely and participate in transformative personal development.

Purpose of the role:

The Volunteer Open-Source Platform Engineer contributes to the development, maintenance and improvement of open-source software platforms that support the organisation’s mission. This role involves collaborating with developers, contributors and stakeholders to build scalable, reliable and efficient solutions while ensuring code quality, security and accessibility.

About the Role:

As our Open-Source Platform Engineer, you will design, develop, and maintain the core technology stack for our membership platform, ensuring it is secure, scalable, and aligned with open-source principles. You will work closely with the Membership Director, Technical Systems Liaison, and other team members to integrate community-facing tools, data systems, and collaborative features that support our anti-capitalist, values-led mission. This is a hands-on, impact-driven role where your technical expertise directly enables social change.

Experience Qualification and Requirements

Essential Technical Competencies:

• Experience designing, integrating and maintaining APIs, as well as managing secure authentication and data practices.
• Familiarity with cloud-hosted and on-premises system environments, including deployment and maintenance.
• Proven experience in open-source development, software engineering or systems architecture.
• Ability to clearly document technical processes, system workflows and platform architecture.
• Skilled at communicating complex technical concepts to non-technical stakeholders.
• Contributing to open-source projects or collaborative software development initiatives.
• Strong problem-solving and troubleshooting abilities to debug code, optimise performance and implement improvements.

Desirable / Can Be Developed:

• Basic understanding of open-source software principles and collaborative development practices. 
• Familiarity with at least one programming or scripting language (e.g. Python, JavaScript, Bash or similar).
• Developing knowledge of system reliability, security best practices and performance monitoring.
• A problem-solving mindset, curiosity and enthusiasm for learning new tools and technologies.

Qualifications:

• Formal qualifications are not required but desirable.
• Practical experience through open-source contributions, personal projects, study or volunteering is valued.
• Willingness to learn and complete required induction or training.

Main Responsibilities/ Key Duties

• Develop, implement and maintain the open-source membership platform and associated tools to support community engagement and organisational objectives.
• Build scalable, secure and accessible systems that facilitate user registration, content management and interactive community features.
• Build robust content management systems (CMS) to enable efficient creation, organisation, publishing and retrieval of digital content for community members and volunteers.
• Integrate third-party tools, APIs and plug-ins to extend platform functionality in alignment with organisational goals and requirements.
• Collaborate with technical and non-technical team members to understand community and organisational needs, translating them into functional and user-friendly systems.
• Provide technical guidance and insights to inform strategic decisions around system architecture, integrations, platform design and development priorities.
• Monitor platform performance and troubleshoot issues, proactively identifying and resolving technical problems to ensure smooth operation.
• Ensure documentation supports compliance and best practices, including data protection, accessibility standards and organisational policies.
• Use documentation as a tool for continuous improvement, identifying gaps, optimising workflows and refining platform usability based on feedback.
• Document technical processes, system architecture and user guides to maintain organisational knowledge, support future development and assist team onboarding.
• Contribute to the ongoing strategy for digital systems development and platform innovation, suggesting improvements, new features and best practices for long-term sustainability.
• Facilitate knowledge transfer by providing documentation that supports onboarding of new volunteers, technical contributors and staff members.

What This Role Offers You:

• The opportunity to shape the digital foundation of a pioneering C.I.C. and directly impact survivor-led and community-driven initiatives.
• Hands-on leadership experience in open-source systems design and platform development.
• Personal growth through working in an innovative, mission-driven environment tackling real-world social challenges.
• The satisfaction of contributing to a platform that empowers marginalised communities, amplifies survivor voices and builds collective culture.​

What This Role Is Not For:

• Individuals seeking traditional corporate structures, hierarchies or purely financial reward.
• Those unwilling to work within an anti-capitalist, collaborative, values-led framework.
• People expecting pre-built systems or rigid processes—this role requires creativity, problem-solving and adaptability.

Next Steps

Shortlisted applicants will be invited to

• A values-led conversation.
• If you are ready to apply your technical skills to a high-impact, community-driven initiative and help build systems that empower survivors and marginalised communities, we want to hear from you. 
• Apply now and be part of creating something truly transformative.

A Final Word
Platforms enable communities to connect.

If you know that: Turn organisational needs into practical. User-friendly digital solutions support communities to connect.

Job Title: Talent Enablement
Location: Remote
Department: People & Culture
Reports To: Manager: Talent Enablement

About QuilomboUK

QuilomboUK is a visionary organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we strive to create workplaces where everyone feels valued, respected, and empowered. Join our People & Culture team to drive meaningful change through equitable HR practices and a culture of belonging.

Role Overview

As a Talent Enablement professional at QuilomboUK, you will support the planning, coordination, and delivery of training programmes that enhance employee skills and organisational development. You will help prepare training materials, assist with training sessions, track attendance and progress, and maintain accurate training records. Working closely with the Talent Enablement Manager and Team Leader, you will also manage shared inbox enquiries, contribute to team coordination, and provide reports on training activities, helping promote a culture of continuous learning and professional growth.

Key Responsibilities

 Talent Enablement - Specialist / Coordinator/ Assistant

• Prepare training materials for training sessions

• Tracks training attendance and progress

• Provide support in conducting training sessions

• Respond to the shared inbox emails appropriately.

• Send daily report to Team Leader/ Manager

Qualifications

• Skills:

  • Strong knowledge of UK employment law and ER best practices.

  • Ability to navigate sensitive conversations with empathy, discretion, and cultural competence.

  • Excellent written and verbal communication skills for policy drafting and stakeholder guidance.

  • Proficiency in HRIS systems and case management tools.

• Knowledge: Understanding D&I frameworks, restorative justice principles, and trauma-informed HR practices.

• Alignment: Commitment to QuilomboUK’s mission and passion for social justice.

Personal Attributes

• Fair-minded and principled, with a strong ethical compass.

• Collaborative team player who builds trust with employees and leaders alike.

• Proactive problem-solver who balances empathy with organisational needs.

• Resilient under pressure, with the ability to manage multiple priorities calmly.

About Us
Tell My Truth and Shame the Devil CIC is a grassroots movement committed to confronting and eradicating Child Sexual Abuse (CSA) across the UK.
We give survivors, families, and allies the power to speak out, heal, and educate communities through storytelling, outreach, and collective action. We work across all communities  Black, white, Asian, Caribbean, and African ensuring no survivor feels alone or silenced.
Our CIC operates through a community-driven, volunteer-led structure, built by people who believe in truth, justice, and love as law.

The Role - Volunteer Content and Donor Communication Specialists

JOB PURPOSE

This role exists to:

•        Craft and manage communications for donors, stakeholders, and the wider community

•        Translate survivor-led stories and CIC activities into impactful messaging

•        Develop content for emails, newsletters, social media, and fundraising campaigns

•        Support the Fundraising Director in building donor relationships through clear, engaging, and ethical communication

•        Ensure all content aligns with CIC values, trauma-informed practice, and safeguarding policies

You are the voice that converts purpose into action.

Responsibilities:

• Develop clear, engaging, and accurate copy for all donor and community communications, including: Emails and newsletters, Fundraising campaign materials, Donor updates and acknowledgements andEvent promotions and volunteer communications.

• Maintain a consistent organisational voice and messaging across all communication channels.

• Collaborate with the Fundraising Director to ensure content aligns with campaign goals, donor engagement strategies, and organisational priorities.

• Work with the Social Media Team to ensure content supports multi-channel campaigns and wider communications objectives.

• Track donor engagement, feedback, and responses to communications to identify patterns and refine messaging for maximum impact.

• Support segmentation, personalisation, and targeting of communications to ensure relevance and donor retention.

• Ensure compliance with data protection (GDPR), safeguarding, confidentiality, and ethical standards in all communications.

• Collaborate with volunteers and other teams to adapt content for different audiences, ensuring inclusivity, accessibility, and cultural sensitivity.

• Proofread, edit, and quality-check all content before publication to ensure accuracy and professional presentation.

• Contribute to content planning, calendars, and scheduling to maintain regular, timely, and coordinated communications.

• Assist in developing templates, guides, or SOPs for donor and community communications.

• Provide guidance and mentoring to other volunteers involved in content creation or communications.

• Monitor performance metrics for communications and produce reports to inform strategy and campaign planning.

• Ensure all communications reflect and uphold the C.I.C’s values, culture, and brand identity

What We’re Looking For:

Essential / Highly Valued Experience

• Professional or voluntary experience in copywriting, communications, or journalism.

• Experience creating email newsletters, donor updates, or fundraising communications.

• Strong understanding of donor engagement strategies and how content impacts retention.

• Experience creating content for social media with organisational or campaign objectives in mind.

• Editing, proofreading, and content planning skills.

• Ability to maintain a consistent organisational voice across platforms.

• Familiarity with GDPR, data protection, and safeguarding requirements for communications.

• Skills in tracking and interpreting engagement metrics and refining communications accordingly.

• Collaborative skills to work effectively with multiple teams, volunteers, and directors.

• Ability to adapt content for different audiences and ensure accessibility and inclusivity.

• Strong organisational and project management skills for content planning and scheduling.

• Experience in creating templates, guides, or standardised communication processes.

Desirable / Can Be Developed

• Experience using email marketing or newsletter platforms (e.g., Mailchimp, CiviCRM).

• Knowledge of digital content analytics tools to monitor performance.

• Experience mentoring or supporting volunteers in communications roles.

• Ability to integrate donor communications with wider fundraising campaigns and events.

• Familiarity with multi-channel campaign planning and content strategy.

• Skills in visual content creation or basic design for communication purposes.

Qualifications

• Formal qualifications not required.

• Equivalent professional or voluntary experience in communications, content creation, or donor engagement highly valued.

This Role Protects Our People and Our Purpose

At Tell My Truth and Shame the Devil C.I.C., our work intersects with survivors of CSA, vulnerable young people, and marginalised communities. Content, engagement, and community interaction can surface trauma, risk, or harmful behaviours. The Community Moderation & Safeguarding Officer ensures that all digital and community spaces operate safely, ethically, and responsibly, protecting members, volunteers, and the CIC itself.This is not a passive role. It is a high-responsibility, systems-driven position where vigilance and structured response are critical.

Purpose of the Role

This role is responsible for:

• Protecting members from harm
• Preventing retraumatisation
• Upholding community standards
• Supporting moderators and volunteers
• Ensuring safeguarding procedures are followed in real time

The role-holder ensures that the community does not drift into chaos, harm, or uncontained disclosure.

About the role:

To manage safeguarding and moderation protocols across all digital platforms and community touchpoints, acting as the first point of escalation for risk, abuse, or harmful content.

To uphold UK safeguarding compliance, maintain accurate records, support moderation teams, and advise leadership on risk trends, mitigation, and community safety — protecting trust and ethical engagement.

Experience Qualification and Requirements

Essential experience

• Practical experience in safeguarding, child protection, or vulnerable-adult contexts, or closely related roles involving risk assessment and duty of care.
• Background in social care, youth work, education, community services, mental health, or survivor-support environments with sensitive disclosures.
• Experience moderating online communities or managing safety in digital spaces, particularly those involving vulnerable or at-risk groups.
• Proven ability to identify risk, assess severity, and respond appropriately, including recognising when immediate escalation is required.
• Experience handling incidents and maintaining clear, factual documentation and records in line with safeguarding expectations.
• Experience contributing to or applying safeguarding policies, protocols, or guidance in real-world settings.

Essential skills

• Strong understanding of safeguarding principles, boundaries, confidentiality, and safe handling of disclosures.
• Ability to apply a trauma-informed approach, communicating calmly and respectfully while prioritising safety and dignity.
• Clear written communication skills for incident logs, escalation summaries, and internal reporting.
• Sound judgement and emotional resilience when working with distressing or sensitive material.
• Ability to support and guide volunteers, providing clear advice and reassurance on moderation decisions.
• High attention to detail and commitment to data accuracy, confidentiality, and safeguarding compliance.
• Confidence following structured protocols, checklists, and escalation routes without deviation.

Desirable (not required)

• Experience with CSA, exploitation, domestic abuse, or safeguarding-led community organisations.
• Experience delivering safeguarding or moderation training to volunteers or staff.
• Familiarity with UK safeguarding expectations and referral processes.
• Confidence using shared digital tools such as Teams, spreadsheets, forms, and incident trackers.

Formal qualifications

• Formal qualifications are not required; equivalent professional experience is essential.
• Full training will be provided on CIC-specific safeguarding and moderation protocols.

Main Responsibilities/ Key Duties

• Develop, implement, and maintain clear moderation and safeguarding frameworks that are trauma-informed, practical, and consistently applied across all CIC platforms.
• Monitor all community spaces to identify harmful or abusive behaviour, boundary violations, and high-risk disclosures involving children, survivors, or vulnerable adults.
• Take timely moderation action in line with protocols, including content removal, access restrictions, warnings, or escalation to safeguarding leads.
• Escalate safeguarding incidents promptly and accurately in accordance with CIC procedures, prioritising cases involving immediate or serious risk.
• Maintain accurate, confidential records of incidents, actions taken, outcomes, and follow-ups to ensure accountability and audit readiness.
• Support a safe and respectful community culture by reinforcing behaviour standards, tone-of-voice guidance, and survivor-centred practices.
• Train and support volunteers in trauma-informed moderation, safeguarding awareness, confidentiality, and correct escalation pathways.
• Review incident trends and recurring risks, recommending improvements to moderation systems, guidance, and preventative controls.
• Liaise closely with Social Media Engagement Officers, Campaign Managers, and Membership & Community Directors to ensure joined-up safeguarding practice.
• Contribute to continuous improvement by supporting updates to policies, protocols, response scripts, and internal safeguarding documentation.

This role is not suitable if you:

• Avoid conflict or risk
• Seek casual, low-commitment volunteer work
• Are unable to follow structured protocols
• Prefer creative or posting roles over operational responsibility
• Expect immediate paid employment

Important to Be Clear

• This is a volunteer role during the build phase
• It carries real responsibility and accountability
• Paid roles will emerge as funding and sustainability allow

Next Steps

Shortlisted applicants will be invited to:

• A values-led and ethics conversation
• A practical safeguarding scenario discussion

If you believe that safety and ethical oversight are as important as strategy and content, this role is for you.

A Final Word

Safeguarding is about people, not procedures.

If you know that:
Protection requires vigilance and structure
Documentation is a safeguarding responsibility
Ethical oversight keeps trust intact

Volunteer Role: Marketing & Fundraising Campaign Specialist
Reports to: Service Manager.
Position: Volunteer.
Location: Remote (UK-based preferred)
Time Commitment: Flexible – approx. 3–6 hours per week
About Say Aphasia
Say Aphasia is a charity supporting people living with aphasia—a language and
communication disability that can affect a person’s ability to speak, understand, read, or
write, often caused by stroke or brain injury. Our local support groups offer a safe,
welcoming environment where people with aphasia and their families can connect, share,
and support one another.

Role Overview
We are seeking a volunteer marketing expert to help design and deliver creative
marketing strategies that strengthen our fundraising campaigns. Your expertise will help
us reach new supporters, increase donations, and grow our impact.
This role is ideal for someone with experience in marketing, digital campaigns, brand
strategy, or fundraising communications who wants to apply their skills to a
meaningful cause.

Key Responsibilities
● Develop marketing strategies to support fundraising campaigns
● Help plan and launch digital fundraising campaigns
● Advise on branding and messaging to inspire donations
● Support social media and email marketing strategies
● Identify opportunities for partnerships and sponsorships
● Analyse campaign performance and suggest improvements

● Collaborate with the Say Aphasia team to ensure communications are accessible
and inclusive

Skills & Experience
We are looking for someone with:
● Professional experience in marketing, digital marketing, or fundraising
campaigns
● Strong understanding of social media marketing and audience engagement
● Experience with campaign strategy, storytelling, or brand positioning
● Ability to communicate complex ideas clearly and simply
● An interest in health, disability advocacy, or community organisations

What You’ll Gain
● The opportunity to use your professional expertise to support people with aphasia
● Experience working with a mission-driven organisation
● Flexibility to contribute remotely
● Recognition and references for your contribution
● The chance to help shape impactful campaigns that raise awareness and funds

Volunteer Company Secretary – The Lysene Cultural Foundation

Approx. 4–8 hours per month • Flexible • Founding Governance Role• REMOTE

Ladies and Gentlemen, lovers of classical beauty,

As we prepare to launch The Lysene Cultural Foundation, we are seeking a dedicated volunteer Company Secretary to join our founding Board and help establish the governance structures that will support this new cultural charity for years to come.

The Foundation exists to advance public understanding of Renaissance, Beaux‑Arts, and classical artistic traditions. We believe that beauty is a public good, something that enriches lives, strengthens communities, and connects us to our shared cultural heritage. Inspired by the artistic world of the Principality of Lys, the Foundation brings this vision to the public through exhibitions, educational programmes, research, and artistic support.

To ensure that our governance is as orderly and harmonious as the artistic ideals we champion, we are seeking a Company Secretary who can guide us through the essential processes of incorporation, compliance, and board administration.

About the Role

We are seeking a volunteer Company Secretary who will:

• Lead on the establishment of governance frameworks, policies, and statutory records.

• Ensure the Foundation meets its legal and regulatory obligations as a charitable organisation.

• Support the Board by preparing agendas, maintaining minutes, and ensuring effective communication.

• Provide guidance on best practice in charity governance and organisational structure.

• Work collaboratively with the Chair, Treasurer, and fellow trustees.

• Dedicate approximately 4–8 hours per month, with full flexibility around schedule and involvement.

• Bring clarity, organisation, and a commitment to good governance.

This is a rare opportunity to help shape the administrative and legal foundations of a new cultural institution from its earliest days.

Our Vision

The Foundation seeks to preserve the elegance of the past, celebrate the creativity of the present, and inspire the artists of the future. Through accessible cultural programmes, we aim to make classical beauty a shared public resource.

Your work as Company Secretary will ensure that this vision is supported by strong governance, clear processes, and a well‑structured organisation.

An Invitation

If you believe in the enduring power of beauty and wish to contribute your organisational and governance expertise to a meaningful cultural mission, we would be delighted to speak with you.

Together, we can build a living legacy of art, architecture, and craftsmanship—one that will flourish for generations.

Support Ukraine With Us

We deliver humanitarian aid, medical supplies, food, laptops, and sustainable power to Ukrainians in need.

Copywriter Volunteer

Company Description
Support Ukraine With Us is a non-profit group led by Ukrainian-Americans that collaborates with volunteers in Ukraine to deliver critical humanitarian aid. The organization focuses on the regions most severely affected by the ongoing conflict, including Odesa, Kharkiv, and Chernihiv. Their mission is to provide relief to communities facing devastating infrastructure damage and humanitarian crises caused by the war. By working directly with those in need, the group ensures that aid effectively reaches its intended destinations.

***This is an unpaid volunteer position***
We are seeking a skilled and motivated social media copywriter to join our team. As a social media copywriter, you will be responsible for crafting engaging and compelling content for our social media platforms, including Facebook, Twitter, Instagram, LinkedIn, website and more. You will work closely with our founders to understand the brand voice and audience and develop copy that resonates with their target market. If you are a creative writer with a passion for social media and a knack for storytelling, we want to hear from you!

**What You Will Do:**
* Collaborate with team members to develop content ideas * Develop social media content plans that align with marketing goals * Craft engaging and compelling copy for social media platforms, including Facebook, Twitter, Instagram, LinkedIn, and more * Utilize SEO best practices to optimize social media content for search engines * Monitor social media channels and engage with followers to build brand awareness and loyalty * Analyze social media metrics to track performance and make data-driven decisions * Stay up-to-date with social media trends and best practices to ensure our clients remain ahead of the competition

Preferred Skills:

* Excellent writing and editing skills with a keen eye for detail * Strong understanding of social media platforms and their respective audiences * Ability to write in a variety of tones and styles, from conversational to professional * Familiarity with SEO best practices and how to incorporate them into social media content * Experience with social media management tools, such as Hootsuite or Sprout Social * Proven ability to work independently and manage multiple projects simultaneously * Strong communication and collaboration skills, with the ability to work effectively with team members * A passion for storytelling and a desire to continuously improve your craft

If you are a talented writer with a passion for social media, we encourage you to apply for this exciting opportunity.
We believe talent has no borders — we welcome applications from anywhere in the world

Minimum Hours per Week:

4-6 hours per week

Duration:

6+ months

This position is a Trustee role, sitting on and managing Hidayah's Board of Trustees. The Chair of Hidayah provides strategic leadership to Hidayah, ensuring the organization remains aligned with its mission to support and advocate for LGBTQ+ Muslims. The Chair will guide the Board of Trustees in effective governance and act as an ambassador for the charity within both the Muslim and LGBTQ+ communities.

What are the key responsibilities of this role?

This role will have the following duties, but are not limited to:

Leadership and Governance:

· Provide leadership to the Board, ensuring that Trustees fulfil their duties and responsibilities for the effective governance of the charity.

· Oversee the Board of Trustees’ operation, ensuring its members work collaboratively and effectively.

· Ensure the charity complies with its constitution, governing documents, charity law, and other relevant legislation/regulations.

Strategy and Planning:

· Lead the development and implementation of the charity’s annual strategic plan, ensuring alignment with the needs of LGBTQ+ Muslims.

· Liaise with the Secretary in writing the annual report outlining Hidayah’s impact and achievements

· Work with the Board of Trustees to ensure that strategic objectives are effectively executed and serve the community

· Liaising with the HR & Recruitment Trustee regarding a portfolio of policies to ensure the smooth running of Hidayah

Risk Management:

· Ensure appropriate risk management policies and procedures are in place and adhered to.

· Regularly review and address potential risks to the charity’s operations and reputation.

Board of Trustees Management:

· Chair monthly Board meetings effectively, ensuring decisions are taken in a timely manner and that actions are followed up.

· Facilitate a positive and inclusive Board culture where diverse viewpoints are encouraged and respected.

· Manage all Trustees at Hidayah

Advocacy and Representation:

· Act as an ambassador for the charity, promoting its work within both the Muslim and LGBTQ+ communities and to a wider audience.

· Represent the charity at key events, meetings, and functions, and develop relationships with key stakeholders and partners.

Financial Oversight:

· Oversee the charity’s financial health, ensuring it operates within its means and maintains proper financial control and accountability.

· Work with the Treasurer and the finance team to ensure the Board of Trustees receives accurate and timely financial information.

· Act as a signatory for Hidayah’s bank account and financial operations.

· To seek out partnerships, sponsors and endorsements from individuals and organisations.

What do we expect from the Chair of Hidayah?

Please note that you must agree with and fit the criteria below to be eligible to volunteer in this role:

Essential:

· Demonstrable experience in a leadership role within a charity, non-profit, or similar organization.

· Strong understanding of governance best practices and charity law.

· Excellent communication and interpersonal skills, with the ability to foster a collaborative and inclusive culture.

· Strategic thinker with the ability to translate vision into actionable plans.

· Strong financial acumen and experience overseeing budgets and financial planning.

· Passion for the charity’s mission and commitment to its values, with a deep understanding of the challenges faced by LGBTQ+ Muslims.

Desirable:

· Previous experience as a Chair or in a senior non-executive role.

· Experience in fundraising and development activities.

· Established network within the Muslim and LGBTQ+ communities and among relevant stakeholders.

Terms of Appointment:

· The Chair will be appointed for an initial term of 3 years, which may be renewed for a further term(s).

· This is a voluntary position; however, expenses incurred in fulfilling the role will be reimbursed as approved by the Board of Trustees in line with Hidayah’s policies.

All volunteers are expected to join Hidayah's Membership and Hidayah Discord server, read all Hidayah policies read, understand and agree with the constitution of Hidayah (available on our website).

Please ensure you do not have a conflict of interest with your current role and check this prior to applying for this role.

How much commitment is required?

The hours are flexible around your schedule. All Trustees volunteers are expected to:

· Attend monthly meetings to update on tasks, progress etc.

· Aim to attend all other planning meetings as necessary

· Attend Hidayah events where geographically possible

· Add to and maintain the administration of our file-sharing system ‘Google Drive’ to ensure it’s up to date with clear records, templates and forms

· Check and respond to emails in a timely manner

· Contribute to the communications group (via Discord) and stay up to date with Hidayah developments

· Keep up to date with Hidayah communication and organisational developments

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton, dedicated to supporting, empowering, and advocating for women and children. We help women facing crisis or challenging situations by encouraging independence and providing practical community support services.

Our flagship project, the Wolverhampton Baby Bank, supports families with children aged 0–3 by providing essential items such as nappies, clothing, bedding, toys, and other vital baby supplies.

Role Overview

We are looking for a detail-oriented and reliable Listing Associate (Volunteer) to support the Baby Bank operations onsite.

In this role, you will be responsible for accurately recording, organizing, and photographing donated items to ensure our inventory system is up to date, well-organised, and visually documented for efficient distribution.

This is a great opportunity for someone who enjoys structured work, has an eye for detail, and wants to contribute to a meaningful community service.

Key Responsibilities

• Record all approved donated items into the inventory system
• Categorize items by type, size, age range, and condition
• Take clear and consistent photographs of items for listing purposes
• Ensure all items are correctly labeled and stored in designated areas
• Update stock levels and item status in tracking sheets or inventory tools
• Coordinate with the sorting team to verify item condition before listing
• Maintain organised digital folders for item photographs
• Flag missing, damaged, or mismatched items to the Team Lead
• Follow all operational SOPs for data entry and documentation

What We’re Looking For

• Strong attention to detail and accuracy
• Basic experience in admin, inventory, data entry, or photography (preferred but not essential)
• Comfortable using Google Drive, Excel, or similar tools
• Basic photography skills (clear, well-lit, consistent images)
• Good organisation and time management skills
• Ability to follow structured processes
• Team player with a responsible and reliable attitude
• Commitment of minimum 12 hours per week onsite

Volunteer Requirements

• Must attend onsite shifts consistently
• Minimum 12 hours per week
• Maintain professionalism and confidentiality at all times
• Follow structured processes and SOPs
• Communicate availability clearly
• Work collaboratively with the team
• Report any issues or concerns to the Team Lead

What You’ll Gain

• Practical experience in inventory, operations, and digital listing
• Hands-on photography and data management experience
• Experience working in a structured charity environment
• Opportunity to support families in need directly
• Development of organisation, admin, and technical skills

Make a Difference

Your work will help ensure donated baby items are properly organised and distributed efficiently to families who need them most.

Apply now to join WFRC and support our Baby Bank operations with meaningful, hands-on impact.

This Role Transforms Words Into Funding for Change. At Tell My Truth and Shame the Devil C.I.C., compelling storytelling and clear proposals unlock the resources we need to grow and sustain our mission.
The Grants and Proposal Writer ensures that the CIC secures funding from trusts, foundations, and grant-making bodies. You will research opportunities, craft persuasive applications, and maintain documentation for reporting and compliance. Your work directly supports programmes, events, and initiatives that impact vulnerable communities.
This is not a generic writing role—it is strategic, high-impact, and central to CIC sustainability.

This role exists to:

• Research and identify grant and funding opportunities aligned with the CIC’s mission
• Develop high-quality proposals, applications, and supporting materials
• Coordinate with the Fundraising Director and other team members to ensure accurate and compelling submissions
• Maintain records of applications, deadlines, and reporting requirements
• Track outcomes, feedback, and lessons learned to improve future proposals
• Ensure compliance with grant conditions, CIC policies, and ethical fundraising standards

You are the storyteller who converts opportunity into actionable support.

Why This Role Matters

Grants and proposals are a critical revenue stream:

• They provide predictable and scalable funding
• They allow the CIC to expand programmes and reach more communities
• They strengthen credibility with partners, donors, and funders

Without this role, potential funding opportunities may be missed or poorly executed. With it, the CIC can secure long-term resources and scale impact ethically.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Experience in grant writing or proposal development, producing clear, persuasive, and well-evidenced applications
• Ability to research funding opportunities, assess eligibility, and interpret complex funder guidelines
• Strong written communication and storytelling skills, particularly for social change, community impact, and beneficiary-centred narratives
• Ability to translate programme data and outcomes into measurable impact statements
• Experience preparing or contributing to reports and documentation for funders, including outcomes and financial narratives
• Understanding of, or experience within, non-profit, CIC, charity, or social impact sectors
• High attention to detail with strong organisation and deadline-management skills
• Confidence collaborating with diverse internal stakeholders to gather accurate information
• Ability to work independently, manage multiple applications, and prioritise effectively in a volunteer capacity
• Commitment to the organisation’s mission, values, and principles of equity, inclusion, and integrity

Desirable / Can Be Developed

• Awareness of ethical, legal, and compliance considerations, including CIC requirements and data protection
• Proficiency with basic digital tools (e.g. Word, Google Docs, spreadsheets, shared tracking systems)

Qualifications

• Formal qualifications not required; equivalent professional or voluntary experience is highly valued

Main Responsibilities/ Key Duties

• Identify funding opportunities: Proactively source and monitor relevant grant-making organisations, charitable trusts, foundations, statutory bodies, and corporate funders aligned with the organisation’s mission, values, and programmes. Maintain awareness of emerging funding trends and opportunities within the non-profit and social impact landscape.
• Research eligibility and priorities: Analyse funder guidelines, eligibility criteria, strategic priorities, funding cycles, and assessment processes to determine suitability. Provide clear recommendations on which opportunities to pursue and advise on positioning applications for best alignment.
• Write high-quality grant proposals: Develop clear, persuasive, and well-structured grant applications, expressions of interest, and supporting documents. Translate complex programmes and outcomes into compelling narratives supported by evidence, budgets, and measurable impact.
• Collaborate with internal teams: Work closely with programme leads, finance, monitoring and evaluation, and leadership teams to gather accurate data, budgets, case studies, outcomes, and delivery plans. Ensure proposals reflect current activities and realistic capacity.
• Application and deadline management: Maintain an organised and transparent system to track funding opportunities, application stages, deadlines, submission requirements, and reporting obligations. Ensure timely preparation and submission of all materials.
• Compliance and quality assurance: Ensure all grant submissions meet ethical standards, legal requirements, and Community Interest Company (CIC) regulations. Review applications for accuracy, consistency, safeguarding considerations, and data protection compliance before submission.
• Funding tracking and reporting support: Record funding awarded, declined, or pending. Assist with donor acknowledgement, progress updates, and end-of-grant reports by collating outcomes, financial information, and impact evidence in line with funder requirements.
• Continuous improvement: Reflect on feedback from funders, analyse success rates, and contribute to improving grant-writing processes, templates, and organisational funding strategy over time.

Who This Role Is For

This role is suited to someone who:

• Can write persuasively and strategically
• Understands grant-making processes or is willing to learn
• Is organised, deadline-driven, and detail-oriented
• Can translate programme impact into compelling narratives
• Values ethics, transparency, and trauma-informed storytelling

You are a strategic writer and funding advocate

What You Gain

• Founding-level experience in grant writing and fundraising strategy
• Strategic insight into funding cycles, donor expectations, and impact storytelling
• Leadership exposure in shaping sustainable funding models
• Priority consideration for future paid roles
• Direct contribution to community empowerment and CIC growth

This role builds strategic writing, research, and funding acquisition skills.

What This Role Is Not For

This role is not suitable if you:

• Avoid strategic or detailed writing tasks
• Prefer low-responsibility volunteer work
• Are seeking immediate paid employment
• Are uncomfortable representing an ethical, trauma-informed organisation

Important to Be Clear

• This is a volunteer role during the CIC’s build phase
• It carries real responsibility for securing ethical funding
•  Paid roles will emerge as funding and sustainability allow

Next Steps

Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about grant writing, deadlines, and proposal strategy

If you believe that well-crafted proposals can fuel meaningful change, and that writing can create impact beyond words, this role is for you.

A Final Word

Grants are about people, not just funding.
If you know that:

• Trust is built through honesty, clarity, and accuracy
• Ethical compliance and data protection safeguard both funders and communities
• Respectful storytelling strengthens long-term partnerships and impact

…then you already understand the heart of effective grants and proposal writing.

Chair of Trustees / Millimetres 2 Mountains Foundation CIO

About Us:

Millimetres 2 Mountains Foundation (M2M) is a charity dedicated to helping individuals rebuild their lives after experiencing physical or emotional trauma. Founded by former professional rugby player Ed Jackson and his wife, Lois, following Ed’s life-changing spinal injury, M2M uses the power of adventure, nature, and community to support people on their journey of recovery. 

At the heart of the charity lies the M2M Development Programme - a bespoke, holistic support system tailored to each beneficiary’s unique recovery journey. Through one-to-one mentorship, a nurturing community, and the transformative power of the outdoors (culminating in life-changing mountain expeditions abroad), M2M empowers individuals to rediscover purpose, rebuild confidence, and move forward with lasting resilience. We take on eight new beneficiaries each year, supporting up to 24 individuals at any one time. Guided by our ‘inch-wide, mile-deep’ philosophy, we focus on depth of impact over scale, ensuring each person receives the tools, encouragement, and care needed to create life-long change. This includes access to grants for physiotherapy, psychotherapy, job retraining, and any other support essential to their growth. Everyone is met exactly where they are, with a personalised plan that reflects their goals, challenges, and potential.

Alongside our core programmes, M2M runs Together Outdoors -  a community-based initiative that harnesses the healing power of nature and connection through mental health walks led by trained volunteers and Life Coaches, offering safe, inclusive spaces for honest conversation, emotional support, and personal growth. In 2026, growing and deepening the Together Outdoors community and network is at the heart of everything we're building - and this year we've taken a significant step forward with the launch of a new one-year support pathway, designed for individuals rebuilding their mental health after significant physical or psychological trauma. 

M2M is an inclusive, people first organisation. A core part of achieving our mission is that our workforce is diverse and reflective of the community that we serve. There will be no discrimination in our recruitment and selection processes, nor when considering pay and benefits.

Remuneration: The role of Chair is not accompanied by any financial remuneration, although expenses for travel may be claimed 

Time commitment: 4-6 Trustee meetings per year (virtual & in-person in London or Bath). The Chair is also expected to have regular meetings with the Co-Founder & Charity Manager, and also represent the Charity at various events and meetings with key stakeholders. 

Reporting to: Board of Trustees (Executive Committee) 

Job Description

The Chair will hold the Trustee Board and Executive Team to account for the Charity’s mission and vision, providing inclusive leadership to the Board of Trustees, ensuring that each trustee fulfils their duties and responsibilities for the effective governance of the charity. The Chair will also support, and, where appropriate, challenge the Co-Founder & Charity Manager and ensure that the Board functions as a unit and works closely with leadership within the charity to achieve agreed objectives. He or she will act as an ambassador and the public face of the charity in partnership with the Co-Founder & Charity Manager. Help us to build out a patron-pathway to maintain and grow our wider base of support in a meaningful way for our donors, sponsors and partners.

Principal responsibilities: 

Strategic leadership 

• Provide leadership to the charity and its Board, ensuring that the Charity has maximum impact for its beneficiaries and wider community.

• Ensure that Trustees fulfil their duties and responsibilities for the effective governance of the Charity 

• Ensure that the Board operates within its charitable objectives, and provides a clear strategic direction for the Charity 

• Ensure that the Board is able to regularly review major risks and associated opportunities, and satisfy itself that systems are in place to take advantage of opportunities, and manage and mitigate the risks 

• Ensure that the Board fulfils its duties to ensure sound financial health of the charity, with systems in place to ensure financial accountability 

Governance 

• Ensure that the governance arrangements are working in the most effective way for the Charity 

• Develop the knowledge and capability of the Board of Trustees 

• Encourage positive change where appropriate - address and resolve any conflicts within the Board 

• Appraise the performance of the Trustees and the Board on an annual basis 

• Ensure that the Board of Trustees is regularly refreshed and incorporates the right balance of skills, knowledge and experience needed to govern and lead the charity effectively, and which also reflects the wider population 

• Work within any agreed policies adopted by the charity 

External Relations 

• Act as an ambassador for the cause and the charity 

• Maintain close relationships with key stakeholders and with key influences 

• Act as a spokesperson for the organisation when appropriate 

• Represent the charity at external functions, meetings and events 

• Facilitate change and address any potential conflict with external stakeholders 

Efficiency and effectiveness 

• Chair meetings of the Board of Trustees effectively and efficiently, bringing impartiality and objectivity to the decision making process 

• Ensure that Trustees are fully engaged and that decisions are taken in the best, long-term interests of the Charity and that the Board takes collective ownership 

• Foster, maintain and ensure that constructive relationships exist with and between the Trustees 

• Work closely with the Co-Founder & Charity Manager to give direction to Board policy-making and to ensure that meetings are well planned, meaningful and reflect the responsibilities of trustees 

• Monitor that decisions taken at meetings are implemented. 

Relationship with the Co-Founder & Charity Manager 

• Establish and build a strong, effective and a constructive working relationship with the Co-Founder & Charity Manager, ensuring s/he is held to account for achieving agreed strategic objectives 

• Support the Co-Founder & Charity Manager, whilst respecting the boundaries which exist between the roles 

• Ensure regular contact with the Co-Founder & Charity Manager and develop and maintain an open and supportive relationship within which each can speak openly about concerns, worries and challenges 

• Liaise with the Co-Founder & Charity Manager to maintain an overview of the Charity’s affairs, providing support as necessary 

• Conduct an annual appraisal and remuneration review for the Co-Founder & Charity Manager in consultation with other Trustees 

• Ensure that the Co-Founder & Charity Manager has the opportunity for professional development and has appropriate external professional support 

Additional information

The above list is indicative only and not exhaustive. The Chair will be expected to perform all such additional duties as are reasonably commensurate with the role. 

Chair of Trustees - Millimetres 2 Mountains Foundation CIO

Person Specification 

In addition to the qualities required of a Trustee of the charity, the Chair must also meet the following requirements:

Personal Qualities 

• Demonstrate a strong and visible passion and commitment to the charity, its strategic objectives and cause 

• Personal gravitas to lead a significant growing organisation 

• Exhibit strong inter-personal and relationship building abilities and be comfortable in an ambassadorial role 

• Demonstrate tact and diplomacy, with the ability to listen and engage effectively 

• Strong networking capabilities that can be utilised for the benefit of the charity 

• Ability to foster and promote a collaborative team environment 

• Ability to commit time to conduct the role well, including travel and attending events out of office hours 

Experience 

• Experience of operating at a senior strategic leadership level within an organisation 

• Successful track record of achievement through their career 

• Experience of charity governance and working with or as part of a Board of Trustees 

• Experience of external representation, delivering presentations and managing stakeholders 

• Significant experience of chairing meetings and events 

Knowledge and skills 

• Broad knowledge and understanding of the voluntary sector and current issues affecting it 

• Strong leadership skills, ability to motivate staff and volunteers and bring people together 

• Financial management expertise and a broad understanding of charity finance issues 

• Good understanding of charity governance issues 

Terms 

The charity’s Chair (and trustee board members) will serve a three-year term to be eligible for re-appointment for one additional term.

Support our mission to bring vital funding to adult carers in Solihull.
Your work helps keep services running and opens new opportunities for people who care for others.

As an Adult Carers Fundraiser Admin & Support Volunteer, you will play a key part in helping Carers Trust Solihull secure funding that enables us to continue and expand our vital services for adult carers across the borough.

Working alongside the manager, you will help identify and apply for funding opportunities, assist with administrative and community-based fundraising activities, and represent the charity in local events. Your support will directly contribute to improving the quality of life for carers by enabling new services, resources, and opportunities.

This role is ideal for someone with good communication and organisational skills who enjoys building connections and making a tangible difference in the community.

Key Roles and Responsibilities

• Research and help identify funding opportunities relevant to our work with carers.
• Support the manager with administrative tasks linked to grant applications and fundraising.
• Represent Carers Trust Solihull as a friendly and professional ambassador at fundraising events.
• Keep accurate records of fundraising activity, donations, and outcomes.
• Attend and help organise fundraising events that support our mission.
• Present pre-prepared presentations or films to funders and partners to raise awareness of our work.
• Assist or lead in writing small grant applications (and larger ones where confident).
• Collect and log donated items for our service (e.g., gift vouchers, tickets, Easter eggs, and Christmas selection boxes).
• Monitor when key funding streams renew or reopen, ensuring timely applications.
• Work collaboratively with the manager to assess the viability of opportunities within our available resources.
• Carry out any other agreed tasks related to fundraising and community engagement.

Preferred Skills and Qualities

• Good understanding of marketing and community engagement.
• Excellent written and verbal communication skills.
• Confident when approaching potential funders or representing the charity in public.
• Organised, reliable, and able to manage multiple priorities effectively.
• Experience writing small, medium, or large funding applications (desirable).
• Willingness to travel across the borough to attend events (expenses reimbursed).
• Comfortable working both independently and as part of a team.
• Able to understand and work within resource and role boundaries.
• Passionate about achieving a high-quality service for adult carers in Solihull.

What You Will Gain

• Purpose and fulfilment: Contribute directly to sustaining and growing services that support unpaid carers.
• Professional experience: Gain valuable insight into charity fundraising, marketing, and community partnerships.
• Skill development: Strengthen your communication, writing, and organisational skills.
• Confidence building: Engage with funders, local businesses, and the public in meaningful ways.
• Training and support: Receive full induction and ongoing guidance from experienced staff.
• Recognition: Be part of a supportive team, attend volunteer celebrations, and receive references or certificates for your contribution.

Additional Notes / Special Requirements

• Flexible working hours and days, with some evening or weekend events required.
• An enhanced DBS check and references will be required before commencing the role.
• Travel expenses reimbursed in line with Carers Trust Solihull’s volunteer policy.

Legal Assistant

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.

We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons. 

Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.

We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace. 

To learn more about our impactful work at Quilombo UK, we encourage you to explore our website and YouTube channel. 

Join us in leading positive change!

About the position

Quilombo UK is looking for Legal Assistant, who would love to join a growing organization. Quilombo UK works with the objective to promote different arts, sports and cultures to encourage an intercultural understanding between different communities and societies; To promote cultural awareness in the community and educate, regardless of nationality or origin, about race diversity and mutual respect; To promote good health and wellbeing; and run a community organisation with a strong focus on individuals, the community and society as a whole.

Quilombo UK is looking to recruit a Legal Assistant who helps organization in various legal matters.

This role offers a great opportunity for the right person who is looking to; gain experience in the Third Sector; develop their skills and management experience; or just simply 'give something back to their community'. The role provides you flexibility and autonomy at work. Where necessary specific training will also be provided to help you develop and grow your skill set.

Main Responsibilities

• We are looking for an experienced lawyer to assist the organisation in overlooking projects, ensuring they are compliant with relevant and up to date legislation and regulations.

• The legal assistant will be responsible for making sure all contracts, legislations and documents are treated within correct legal standards. They are to make sure that all activities are being performed in line with contracts and the law. 

• The Legal Assistant will work closely with the HR department in overlooking the volunteer forms, legislations and documents. They should also assist the different departments within the organisation(Marketing, Funding, HR, Finance) in upholding the legal requirements needed to run the tasks that they do. 

• Provide written reports as and when required. To undertake additional duties as required for the role.

General tasks

• Contribute to staff meetings and other internal meetings with views and suggestions etc.

Essential

• Well-organized, proactive and able to deliver tasks efficiently.

• Excellent researching skills

• Reading and report writing skills

• You will need to be an experienced lawyer or have a good legal understanding. 

• You will be respectful of the confidentiality of the organisation.

• You will need to help deliver work that adheres to the key objectives of the organisation. 

• Able to speak confidently with a variety of stakeholders.

• Good time-management & communication skills.

• To show professionalism at all levels and in all environments

• Strong team player

• Ability to work independently and ask for clarification when needed.

Desirable

• Committed to working with the community with a passion for helping others less fortunate.

• Can work without much supervision

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

The Role - Volunteer Operations Coordinator

Job Purpose:

At Tell My Truth and Shame the Devil C.I.C., our work depends on clarity, coordination and consistency. Operations are not just processes; they are the structure that enables people, programmes and purpose to function effectively. 

The Operations Coordinator ensures that organisational activity is aligned, visible and executed efficiently in line with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting teams, workflows and systems ensuring that day-to-day operations are coordinated, accountable and sustainable as the C.I.C grow.

This is not a purely administrative role. It is coordination-driven, systems-focused and central to how the organisation delivers impact behind the scenes.

This role exists to:

• Support the coordination and execution of day-to-day organisational activities 
• Translate organisational priorities into structured, actionable workflows 
• Maintain and improve systems that support operational efficiency and team alignment 
• Monitor progress, identify gaps and ensure timely follow-through across functions 
• Support compliance with safeguarding and organisational policies 
• Ensure consistency, documentation and scalability across operational processes 

You are the link between teams, systems, execution and organisational visibility.

About the role:

To provide operational coordination, execution support and oversight of day-to-day organisational activities ensuring that work is effectively implemented, tracked and aligned with the C.I.C’s mission and safeguarding values.

The Operations Coordinator ensures that work happens effectively, while the Operations Analyst ensures that work happens efficiently. Both roles are complementary: one drives execution, the other drives improvement.

Why This Role Matters

Strong operational coordination:

• Ensures that tasks, projects and priorities are clearly organised and executed effectively 
• Maintains safeguarding, compliance and ethical standards across all activities 
• Creates visibility of who is doing what across the organisation 
• Builds structured workflows that reduce confusion and duplication 
• Strengthens the organisation’s ability to deliver consistently and grow sustainably 

Without this role, organisational activity can become fragmented, unclear and difficult to manage. With it, the organisation operates with clarity, structure and confidence—ensuring that work is delivered effectively and aligned with its purpose.

Experience Qualification and Requirements

Technical & Operational Skills

Strong proficiency in:

• Google Workspace (Docs, Sheets) / Microsoft Office (especially Excel) 
• Project, task and workflow management tools 
• Operational and coordination systems (e.g., HubSpot, Salesforce or similar platforms) 
• Ability to organise, track and maintain accurate operational data 

Coordination & Execution Skills

• Strong coordination and organisational ability across multiple activities 
• Ability to manage competing priorities and ensure timely delivery 
• High attention to detail with consistent follow-through 
• Ability to translate plans into clear, actionable steps 

Problem-Solving & Judgment

• Strong practical problem-solving skills 
• Ability to identify issues, gaps and inefficiencies in workflows 
• Sound judgment in escalation and decision-making 
• Ability to adapt quickly in a fast-moving operational environment 

Communication & Collaboration

• Excellent written and verbal communication skills 
• Ability to communicate clearly across teams and functions 
• Strong stakeholder management and cross-team collaboration 
• Ability to provide clear updates on progress, tasks and outcomes 

Organisational Awareness

• Strong understanding of how teams, workflows and priorities interact 
• Ability to think in terms of systems, coordination and execution 
• Awareness of operational dependencies and team alignment 

Professional Attributes

• Professionalism, discretion and reliability 
• Strong sense of accountability and ownership 
• Ability to maintain structure, consistency and confidentiality 

Qualifications

• Bachelor’s degree in Business Administration, Management or a related field (or equivalent practical experience) 
• Experience in operations, administration, coordination or similar roles (preferred) 
• Experience working within structured teams or multi-functional environments 

Preferred Background

• Operations 
• Business Administration 
• Project Coordination or related fields 

Preferred Experience

• Operations coordination or administrative support roles 
• Project or task tracking 
• Workflow or process coordination 
• Experience working in remote or volunteer-based organisations (advantageous)

Main Responsibilities/ Key Duties

Core Objectives:

• Ensure effective coordination and execution of day-to-day organisational activities 
• Maintain clear visibility of tasks, responsibilities and progress across all teams 
• Support timely delivery of projects, priorities and organisational goals 
• Strengthen accountability, communication and operational consistency 
• Enable smooth workflow execution across functions

1. Operational Coordination & Execution

• Coordinate and oversee daily operational activities across teams 
• Ensure tasks, projects and priorities are clearly assigned and executed on time 
• Translate organisational plans into structured, actionable workflows 
• Maintain momentum and continuity across ongoing activities 

2. Task Tracking & Progress Monitoring

• Track deliverables and monitor progress across teams and functions 
• Maintain centralised trackers (e.g., Google Sheets, project tools) 
• Follow up on action points to ensure completion and accountability 
• Ensure all task updates are accurate, visible and up to date 

3. Communication & Alignment

• Facilitate clear, consistent communication across departments 
• Act as a central coordination point between teams and leadership 
• Ensure alignment between priorities, timelines and deliverables 
• Provide structured updates on progress, risks and outcomes 

4. Meetings & Coordination Support

• Organise and support operational meetings across teams 
• Prepare agendas, capture notes and track action points 
• Ensure follow-through on decisions and assigned responsibilities 
• Maintain clear documentation of discussions and outcomes 

5. Systems & Workflow Management

• Maintain operational systems (emails, shared documents, trackers, workflows) 
• Ensure systems are organised, accessible and consistently used 
• Support on boarding, access and integration of team members into systems 
• Promote standardised processes and documentation practices 

6. Risk Identification & Escalation

• Identify operational inefficiencies, delays and bottlenecks 
• Proactively flag risks such as missed deadlines or lack of progress 
• Escalate complex, sensitive or high-risk issues to leadership 
• Support resolution by ensuring visibility and follow-through 

7. Cross-Functional Coordination

• Work closely with Team Leads, HR and Operations functions 
• Ensure coordination between teams to avoid duplication or misalignment 
• Support organisational cohesion through structured collaboration 
• Align execution with organisational priorities and capacity 

Scope and Boundaries for the Role

To ensure clarity and efficiency:

The Operations Coordinator WILL:

• Coordinate and track day-to-day operational activities 
• Ensure visibility, follow-through and alignment across teams 
• Support communication, structure and execution of workflows 

The Operations Coordinator WILL NOT:

• Make unilateral strategic or policy decisions 
• Replace Team Leads or assume ownership of departmental outputs 
• Independently enforce performance or manage staff 
• Take on purely analytical or reporting-focused responsibilities 

Working Relationship

The Operations Coordinator will:

• Report to the Director of Central Operations & Executive Coordination 
• Work closely with the Operations Analyst, Team Leads and support functions 
• Enable execution while supporting leadership direction 
• Act as a central coordination link across all teams 

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Timeliness and consistency of task and project execution 
• Visibility and accuracy of operational tracking systems 
• Effectiveness of communication and coordination across teams 
• Reduction in delays, bottlenecks and missed deadlines 
• Improved alignment and workflow efficiency across the organisation 

What Success Looks Like in This Role

Within the first 60–90 days, the Operations Coordinator should:

• Establish clear and functional task tracking and coordination systems 
• Ensure consistent follow-up and completion of key organisational activities 
• Improve visibility of responsibilities and progress across teams 
• Strengthen communication and alignment between functions 
• Support smoother, more efficient day-to-day operations 

Safeguarding, Quality & Delivery Risks

Safeguarding Risks

• Reduced oversight of shared systems and processes 
• Increased risk of misuse or mismanagement of sensitive information 
• Gaps in accountability and compliance monitoring 

Quality Risks

• Inconsistent standards and outputs across teams 
• Increased likelihood of errors due to lack of coordination 
• Reduced quality assurance and follow-through 

Delivery Risks

• Delays in project execution and missed timelines 
• Bottlenecks due to poor coordination 
• Reduced ability to meet organisational goals effectively

.