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About the Role
Advice Giving
· Provide advice through telephone and webchat
· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities
· Supporting clients to use ICT to make their new Universal Credit claim
· Use Citizens Advice resources to find, interpret and communicate the relevant information to clients
· Complete benefits checks when appropriate
· Research and explore options and implications so that clients can make informed decisions.
· Act for the client where necessary using appropriate communication skills and channels.
· Refer internally or to other specialist agencies as appropriate.
· Ensure that all work meets quality standards and the requirements of the funder
· Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
· Complete the required training to comply with quality assurance processes
Research and campaigns
· Support our research and campaigns work through various channels including case studies, data collection and client consent
Professional development
· Keep up to date with legislation, policies and procedures and undertake appropriate training
· Read relevant publications
· Attend relevant internal and external meetings as agreed with the line manager
· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate
Administration
· Use of telephony and IT equipment for multichannel delivery of advice services
· Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis
· Ensure that all work conforms to your organisation’s systems and procedures
Other duties and responsibilities
· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
· Demonstrate commitment to the aims and policies of Citizens Advice
· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
· Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.
Requirements
1. Recent knowledge and experience of the benefits systems, including experience of carrying out accurate benefit check calculations in a professional setting
2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
3. Experience of providing advice through telephone and web chat
4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them
5. Ability to interpret complex information and convey it in a way that is understandable to clients.
6. Good ICT knowledge with an ability to support clients with their online claim application
7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.
8. Assist with research and campaigns works by providing information about clients’ circumstances
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
10. Ability to meet targets and excel against objectives.
11. Ability and willingness to work both on own initiative and as part of a team.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
This is an exciting opportunity to play a key coordinating role within Carers Support West Sussex, supporting services that focus on specific caring roles, being mental health, dementia, learning disability, neurodiversity, and drug and alcohol.
Working closely with senior managers, you will bring leadership, structure and oversight to a varied and fast-paced role—coordinating multiple workstreams, supporting a team of Specialist Leads, and ensuring services are consistently high quality, well organised and responsive to what carers need.
A key part of the role is overseeing the delivery of grant-funded projects, ensuring they are effectively planned, coordinated and delivered to a high standard.
You will thrive in this role if you are an experienced manager who enjoys keeping things organised, managing competing priorities and helping others to deliver high-quality work. Your ability to communicate clearly and work collaboratively will ensure that insight from carers and partners translates into meaningful, accessible support.
This is an exciting hybrid role with a mix of working from home and attendance at countywide events and partnerships, offering the opportunity to be part of a supportive, purpose-driven organisation committed to improving outcomes for unpaid carers.
Key Responsibilities
About You
Please refer to the Job Description in the Recruitment Pack to see the full list of responsibilities and person specification
Appointments are subject to an appropriate Disclosure and Barring Service.
A local charity team of staff and volunteers, working with and for family and friend carers.



The client requests no contact from agencies or media sales.
About the role:
People need more than a service that opens the door — they need a team that can stay alongside them when trust is low, risk is high and change takes time.
At Single Homeless Project (SHP), our Lewisham Vulnerable Adults Accommodation Service (LVAAS) provides safe accommodation and specialist support for adults experiencing multiple disadvantage, including rough sleeping, mental ill-health, substance use, offending, street activity, antisocial behaviour and exclusion from essential services. As Team Manager, you will play a key role in helping the service remain steady, responsive and ambitious for people who may have been let down by systems before.
Working closely with the Service Manager, you will support the day to day leadership of the service, guiding frontline staff, volunteers and peer mentors to deliver support that is trauma-informed, strengths-based and focused on recovery, safety and move on. You will help maintain clear standards across safeguarding, risk, housing management, support planning, partnership working and service performance, while creating a team culture where staff feel equipped, accountable and able to do challenging work well.
This is a varied and purposeful leadership role, with space to shape practice, strengthen partnerships across the Lewisham pathway and contribute to continuous service improvement. In return, SHP will support you to develop your leadership, deepen your practice knowledge and grow within an organisation committed to ending homelessness and creating lasting change.
About you:
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Wednesday 15th July at midnight
Interview date: Thursday 23rd July online via Microsoft Teams
Please note there will be a second stage interview in service in Lewisham for suitable candidates
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
The successful candidate will be a key part of our Senior Management Team and providing maternity cover for our work driving improvements to accessibility and inclusion across the music and live events industry.
Oversee our industry-facing guidance and resources on live events accessibility, including the Live Events Access Charter and Grassroots Community Accessibility Framework, in line with the organisational strategy.
Ensure Attitude is Everything’s industry-facing resources include guidance around disabled artists’ and professionals’ feedback, environmental sustainability and intersectional experiences.
Lead on the development and implementation of processes to capture feedback from disabled audiences, artists, professionals and volunteers to ensure disabled people’s lived experiences sit at the heart of our work.
· Working with the team to ensure disabled people’s lived experiences inform our work with the music and live events industries.
· Support the Industry Development Manager on delivering the paid Charter membership scheme.
· Provide expert accessibility perspectives to internal and external projects. This is likely to include consultancy for venues and festivals, sharing expertise around accessible communications, policy and process development, developing accessible working cultures and advising on onsite delivery.
· Where required, provide support, advice and deputising responsibilities for other projects such as our internal training and development, accessible workplace, networks, industry campaigns and other activities.
The client requests no contact from agencies or media sales.
Join the Diocese of Leicester as our Church and Community Support Officer
Are you passionate about strengthening communities and supporting historic churches to be open for future generations? We are looking for somebody relational, empowering and adaptable to be our Church and Community Support Officer to work with our parishes and their communities, helping to build local engagement and ensure church buildings remain sustainable as a place of worship and a resource for the local community.
This is a new fixed-term post made possible by a grant from the Church Commissioners of the Church of England through their Buildings for Mission funding.
About the Role
What We’re Looking For
Desirable:
Why Join Us?
How to Apply
Apply via the Pathways recruitment website.
Closing Date: Sunday 19th July
Shortlisting date: Wednesday 22nd July
Interview Date: Friday 31st July
Anticipated Start Date: Autumn 2026
We particularly welcome applications from UK Minority Ethnic / Global Majority Heritage candidates, especially those of Black descent, who are currently underrepresented in our organisation.
The Diocese of Leicester, part of the Church of England, is committed to the safeguarding, care and nurture of everyone within our church community. We follow the Church of England’s Safeguarding Policies and relevant statutory guidance. We believe that safeguarding is everybody’s business.
This post is subject to a Basic DBS check and proof of right to work in the UK. The Diocese is unable to offer a Certificate of Sponsorship.
The client requests no contact from agencies or media sales.
Job title: Clinical Supervisor
Reports to: Director of Support and Services
Salary: £60 per hour
Location: Remote, online sessions
Hours: Part-time, 4 hours per week, 16 hours a month with flexibility for additional hours as required
Post: 2WCSPT1
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
2wish Cymru & 2wish:
2wish has been established since 2012 and has grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death. We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales and some counties in England, including; Merseyside, Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire, Avon and Somerset, Devon and Cornwall, Dorset, Wiltshire, Hampshire and the Isle of Wight with plans to continue rolling out support across the whole of England. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
Context of role:
The Clinical Supervisor at 2wish plays a vital role in supporting the wellbeing and resilience of staff by providing structured, reflective supervision. Working with colleagues who are regularly exposed to highly sensitive and traumatic situations, the supervisor offers a safe and confidential space to process experiences, explore emotional responses, and develop coping strategies. Through regular one-to-one and, where appropriate, group supervision sessions, the role helps ensure staff feel supported, maintain professional boundaries, and sustain their ability to deliver high-quality care.
The Clinical Supervisor also contributes to identifying themes or risks within the workforce, promoting a culture of wellbeing, and strengthening overall organisational support for staff.
Main duties:
General:
It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.
What we do for you:
Salary: £60 per hour, 16 hours per month
Contract type: Permanent
Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.
Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).
Mileage: A fixed rate allowance is payable for agreed mileage in accordance with our expense policy, undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
Location: This post is remote. Occasional travel to 2wish HQ in South Wales may be required.
Additional benefits for our employees:
How to apply:
Please return a CV and covering letter, or a CV and two-minute video, by email.
Closing date: Friday 10 July 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.
At Mayor's Fund for London, we believe every young Londoner should have the opportunity to thrive. To help us achieve that, we're looking for an organised and proactive Programme Officer (Communities & Opportunities) to coordinate our City Shapers programme and provide operational support across Kitchen Social, helping deliver meaningful opportunities for young people and strengthening communities across London.
This is an exciting opportunity for someone who enjoys bringing people together, building relationships and making programmes happen. As the lead coordinator for City Shapers, you'll work alongside community organisations and young people to deliver social action opportunities that help young Londoners develop confidence, employability skills and a stronger connection to their communities.
Alongside leading City Shapers, you'll play an important role in supporting the operational delivery of Kitchen Social, one of London's largest holiday food programmes. You'll help coordinate partner communications, maintain programme systems and data, support reporting and financial processes, and ensure our community partners receive the information and support they need to deliver high-quality provision for children and families.
You'll work closely with colleagues across the Communities & Opportunities team to ensure our programmes run smoothly, identifying opportunities to improve processes, strengthen delivery and share learning. Whether you're coordinating an event, maintaining programme information, supporting community partners or analysing participation data, you'll help ensure our work is organised, effective and centred around the needs of young Londoners.
We're looking for someone who enjoys working collaboratively, takes pride in being organised and is motivated by making a positive difference. You'll be equally comfortable building trusted relationships with community organisations, coordinating multiple priorities and using systems and data to support high-quality programme delivery.
This is a role for someone who wants to combine excellent programme coordination with genuine social purpose. If you're passionate about creating opportunities for young people and want your work to contribute to stronger communities and better outcomes across London, we'd love to hear from you.
What you'll bring
You'll have experience coordinating programmes, projects or community initiatives, building positive relationships with a range of stakeholders and managing competing priorities effectively. You'll be confident using digital systems to maintain accurate records and support reporting, while always looking for practical ways to improve how programmes are delivered. Most importantly, you'll be organised, collaborative and committed to helping young Londoners thrive.
We recognise that no candidate is likely to meet every criterion. If your experience aligns closely with the role and you believe you have the skills and potential to succeed, we'd encourage you to apply.
SELECTION PROCESS
Deadline for applications: Friday 24th July (midday)
Shortlisting: Monday 27th July
Interview: Friday 31st July The interview will in-person.
(We will contact you by Tuesday 28th July to confirm)
We recognise that people have different working styles, strengths, and ways of communicating, including neurodivergent candidates. We welcome applications from anyone who can demonstrate the skills, knowledge, and experience needed for the role. If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to discuss how we can support you. Getting in touch about this will not affect how your application is considered
Right to Work
To be considered for this role, you must have the right to work in the UK at the time of application. Unfortunately, the Mayor’s Fund for London does not hold a Home Office sponsor licence and cannot offer visa sponsorship for this position.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
1. Proactively engage bereaved families with the support service, respond to bereavement support enquiries and ensure anyone seeking advice and support on bereavement is given a high-quality service in a timely way.
•To be the primary contact for the bereavement support digital services including WhatsApp, text, webchat and other social media channels.
•Proactively engage with bereaved families through social media and other online platforms.
•Ensure any safeguarding concerns are actioned in accordance with the organisations Safeguarding policy.
•Send materials to bereaved contacts, including bereavement packs and follow up emails and ensure all documents and databases are updated with each contact in line with the department guidelines, including Raiser’s Edge, Excel databases.
•Cover and answer the bereavement support helpline and online enquiries responding within the set guidelines and KPIs for the department.
•Ensure any messages on Bereavement Support Facebook Groups are monitored and advice is given via befrienders where appropriate.
•Attend face to face events for bereaved families including family days and memorial events when needed.
•Work with Income and Engagement Team around social media bereavement support content/posts.
2. Deliver and run live bereavement themed sessions on social media
•Run monthly live sessions on social media on bereavement topics/themes, responding to comments and messages during and after the sessions, ensuring anyone seeking ongoing support is responded to and referred to relevant services.
•Work with the Engagement Team to promote live sessions.
•Facilitate monthly remembrance sessions.
3. Ensure the bereavement support services are promoted to those bereaved and to professionals working with bereaved families
•Assist with the recruitment and facilitation of Bereaved Families’ Panel.
•Keep up to date with the bereavement support world including joining National Bereavement Alliance, Child Bereavement Network and research around grief and bereavement.
•Attend events as required to represent the Lullaby Trust’s bereavement support services.
4. Maintain accurate records throughout all services, complying with the organisation’s recording and reporting requirements
•Maintain ongoing knowledge and training on the Lullaby Trust’s advice and the scientific knowledge behind this advice.
•Collate statistics, as required on areas of work within the support services team.
•Assist with the services’ evaluation and impact processes.
•Provide other administrative support to the team as required.
Other:
•Attend and participate with External Supervision sessions.
Safer sleep for babies, Support for families
The client requests no contact from agencies or media sales.
BLCF is a leading local grantmaker, striving to be a catalyst for positive change in the community. The Foundation distributes millions of pounds locally each year and is establishing a national reputation for an innovative, community-focused and strategic approach.
BLCF is currently recruiting for an experienced Head of Grants to lead our expanding grants team and join our Senior Leadership Team to steer the future direction of the Foundation.
Applicants will need to have significant previous and relevant experience in a grants management role, and possess excellent leadership, team and programme management skills. Excellent communication and IT skills are also essential.
To apply, please submit a concise covering letter (no more than two pages) outlining your suitability for the role against the job description and a completed application form
Closing date for applications is 12noon on Monday 13th July 2026.
BLCF is the leading local grantmaker in the county, working with businesses and partners to link resources to those who need help.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about supporting individuals back into employment?
Job Title: Employment Specialist – Connect To Work
Salary: £28,951 – £32,316 per annum
Hours: Full Time – 37 hours per week
Contract: Fixed Term initially until March 2028
Location: Newcastle
About us
Groundwork NE & Cumbria is a long‑established environmental and community charity with over 30 years of experience creating greener, healthier and more resilient places across the region. Our mission centres on Creating Better Places, Improving People’s Prospects, and Promoting Greener Living, helping communities thrive no matter the challenges they face.
We deliver hundreds of locally‑led projects each year, including initiatives that support young people into education, training and employment, helping them overcome barriers, build life skills, and reach their full potential.
About the role
We are looking for a passionate individual who will support individuals with health conditions to move into and sustain meaningful employment through the Connect to Work programme.
We’re looking for an Employment Specialist to support the delivery of our Connect to Work programme. You’ll use the Individual Placement & Support (IPS) model to provide person‑centred IAG support to a caseload of around 25 clients, helping them move into and sustain meaningful employment.
You’ll build strong employer relationships to source suitable vacancies and work closely with partners including health providers, mental health services, JCP, and other employment organisations to ensure joined‑up support.
About You
We’re looking for someone who is:
Closing date: Friday 17th July 2026
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
This role is subject to an Enhanced Disclosure endorsed by the Disclosure and Barring Service.
Make yourself at home
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.
At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
About the opportunity
You will help drive the quality and impact of our key stage 2 (KS2), key stage 3 (KS3) and key stage 4 (KS4) English tutoring programmes through improving our English resources. You will create training materials and provide advice and support to our volunteers and our (mostly) non-teaching staff members who manage these volunteer tutors day to day. You will be engaged in our AI tutoring pilot including undertaking pedagogical reviews of potential English AI tutoring tools.
Deadline: Sunday, 26th July
Interviews: Monday, 3rd August 2026
Start date: Ideally, Thursday, 1st October 2026
Contract and hours: 0.6FTE (all year) or 0.8FTE (term time only), 12-month fixed-term maternity cover contract. A full working week is 37.5 hours.
Duties and responsibilities
Person specification
Qualification criteria:
We are looking for someone who is/has:
We are looking for the following attributes, though you might be more experienced in some areas than others:
You will likely be more successful in this role if you:
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reference Number: V580
Job Title: Volunteer Coordinator
Location:Flintshire - Home based with some local travel
Contract Type: Initial Fixed Term Contract until 28 February 2027
Hours: 21 hours per week
Salary: £15,375 pro rata (£25,625 Full Time Equivalent)
DBS: Enhanced Level DBS
Job Family: Job Family 3
Interview Dates: July 2026 TBC
Volunteering Matters
Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.
Creating stronger communities through the power of volunteering
Volunteering Matters is a nationwide charity that exists to create stronger communities through the power of volunteering. We work with local partners to develop impactful programmes that support individuals and communities across the UK.
Since 1962, we’ve used our influence to champion volunteering as a powerful tool to build a thriving, resilient society. Our projects are co-created with the people and communities we work alongside: an approach that encourages our participants to become future volunteers and leaders, not just beneficiaries.
We understand the pressures of day-to-day life and create flexible, inclusive opportunities for people at all stages of life. And beyond delivering projects on the ground, we use our voice to shape policy and practice – ensuring volunteering stays recognised, supported and sustainable for generations to come.
What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.
How we do this
We support people to share their time and skills to help others and tackle big challenges in their communities.
· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.
· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.
·We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
·We connect businesses with communities, creating meaningful employee volunteering projects.
·We show the impact of volunteering and social action, proving how it changes lives for the better.
Why Join Us?
Every day, older people across Flintshire experience loneliness and social isolation. As our Volunteer Coordinator, you'll lead a project that connects people with friendship, support and their community. Working alongside an amazing group of volunteers, you'll help older people build confidence, improve wellbeing and live more connected lives.
About the role
We're looking for a Volunteer Coordinator to lead our Flintshire Befrienders project. You'll recruit, train and support volunteers, build partnerships and relationships across Flintshire, and ensure older people receive high-quality befriending support that helps reduce loneliness and improve wellbeing.
This is an ideal opportunity for someone who enjoys working with people, building relationships and making a visible impact in their community. A typical week might Include:
Our Values & Way of Working
In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:
· Flexible Working by Default (re hours & place of work)
· Unlimited Annual Leave
·Employee Pension scheme
·Life Assurance
·Cycle to Work Scheme
·Season Ticket Loan
·Employee Assistance Programme
·Enhanced sick and family leave.
·Lifestyle Discount Scheme
We are also open to discussing job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Policy on AI-Generated Applications
Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI.
To Apply
Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.
We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community.
Right to Work in the UK
Please note that while we hold a license to sponsor employees on a skilled worker visa, the number of applications we can make each year is very limited. Unfortunately, this role does not meet the criteria for sponsorship, therefore, you must already have the right to work in the UK to be considered for this position.
If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help. You can contact us.
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.



The client requests no contact from agencies or media sales.
With Salesforce, Microsoft O365, and Power BI as our primary business systems, this role helps to refine and enhance our ways of working, while gaining exposure to system development across a broad range of platforms.
Working in close partnership with the Change Manager, the Business Analyst acts as a key interface between the Foundation’s business functions – including Impact on Urban Health, Charities, People & Culture, and Endowment – and the technical specialists within the Technology team.
The Business Analyst is fundamental to ensuring that colleagues across the organisation are equipped with the systems, processes, and information they require to deliver high quality, impactful work.
Strategic Alignment
• Recommend and champion improvements to the Foundation’s ways of working to ensure alignment with the Digital Transformation Strategy.
Business Analysis
• Analyse business processes to understand current workflows and identify opportunities to improve efficiency, effectiveness, and user experience.
Requirements Gathering & Documentation
• Facilitate workshops, interviews, and discovery sessions to gather requirements.
• Produce clear documentation including user stories, acceptance criteria, process maps, and functional specifications.
Data Analysis
• Interpret organisational data to identify trends, issues and opportunities.
• Support evidence-based decision making across teams.
Project Delivery & Project Management
• Lead project delivery using agile methodologies where appropriate.
• Manage delivery against agreed plans and report progress to internal and external stakeholders.
• Identify and manage project risks, issues, and dependencies.
Process Design & Support
• Work closely with users to design new processes and optimise existing ones.
• Support teams to ensure processes are followed effectively and in line with governance requirements.
• Collaborate with People & Culture to develop training and induction materials that support effective system and process use.
Stakeholder Engagement
• Build strong working relationships across the Foundation.
• Manage expectations and priorities across technical and non-technical groups.
Business Partnering
• Work collaboratively with the Technology team to identify patterns, cross-organisational opportunities, and recurring issues.
• Support technical colleagues in responding to end user support requests.
Testing & Quality Assurance
• Ensure all developments are thoroughly tested and meet user expectations.
• Contribute to consistent standards in terminology, templates, and record management.
Product Backlog Management
• Manage the product backlog in partnership with product owners and the Salesforce administration team, ensuring prioritisation aligns with business needs.
• Maintain accurate and up-to-date process documentation, standard operating procedures, and knowledge base materials.
Documentation & Knowledge Management
• Maintain accurate and up-to-date process documentation, standard operating procedures, and knowledge base materials.
Governance & Compliance
• Ensure system and process designs comply with internal governance frameworks, audit requirements and data protection regulations.
Business As Usual Activities
• Support day-to-day system operations, including responding to support requests, performing minor configuration changes, and delivering training.
• Carry out any additional ad hoc tasks required to support the Technology team.
Ways of Working
• Lead and contribute to continuous improvement initiatives, enhancing the Technology team’s internal ways of working.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role
Skills, abilities, and attributes:
• Self-starter – adaptable, proactive, works with integrity, and exhibits our enterprising, collaborative, delivery-minded and inclusive cultural and behavioural values.
• Excellent interpersonal skills – able to liaise with both internal and external teams confidently and effectively.
• Excellent written and oral communication.
• Imaginative and innovative – able to look at problems from different angles and develop alternative solutions.
• Logical and methodical – able to plan and document complex workflows and processes that can accommodate all possible outcomes.
• Great planning and organisational skills – able to work to multiple prioritised tasks, targets, and deadlines.
• Passion for quality and accuracy.
• Committed to continuous improvement.
• Enterprising – looks at things from different angles and is open to new ideas and perspectives.
• Collaborative – contributes to collective effort and gives time and attention to people and ideas.
• Delivery-minded – is accountable for results and willing to get stuck in and work at pace.
Knowledge, experience, and qualifications:
• Business analysis, process design and documentation experience (essential)
• Experience of running requirement gathering workshops (essential)
• Cross-team collaboration (essential)
• Experience in delivering transformative projects (essential)
• Delivery of group and individual training (essential)
• Agile methodology (essential)
• Experience of leading and facilitating meetings and workshops, using a range of recognised techniques to elicit requirements, gather feedback, present findings and provide well-reasoned recommendations to inform delivery decisions.
• Project management (desirable)
Benefts:
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
At the heart of Camden’s mission to end rough sleeping, we are recruiting Project Workers across two short-stay accommodation services, with one role based at Gray’s Inn Road and one role based at the Rough Sleepers Hub Assessment Centre at 165 King’s Cross Road. Both services support people experiencing rough sleeping to move away from the streets and towards safe, sustainable housing, but each plays a slightly different role in that journey.
Gray’s Inn Road provides short-stay accommodation for 16 people, usually for three to six months. Funded by the Department of Levelling Up, Housing and Communities and the Greater London Authority, and delivered in partnership with One Housing Group and Camden Council, the service offers focused, trauma-informed support for people facing overlapping challenges including homelessness, poor physical and mental health, substance use, trauma and contact with the criminal justice system. As a Project Worker, you’ll hold a caseload, complete in-depth assessments, build tailored support plans and work alongside each person to develop practical life skills, confidence and clear pathways into longer-term housing and independence.
At 165 King’s Cross Road, the Rough Sleepers Hub Assessment Centre provides 16 beds through a shorter, assessment-led model, with planned move-on typically within 28 days. This is a fast-paced service focused on momentum, opportunity and the right next step. You’ll carry out meaningful assessments, respond to complex situations, create personalised support plans and offer practical, hands-on support around housing pathways, wellbeing, daily living skills and opportunities to access training or employment.
Whichever service you join, you’ll work in a psychologically informed and trauma-aware environment, alongside partners including Camden Routes off the Streets, Inroads, Connect Forward and the Adult Pathway. You’ll also contribute to the safe and effective running of the service, while being supported through reflective practice, high-quality training and clear development opportunities. Most importantly, you’ll be part of a team that believes rough sleeping should be rare, brief and not repeated, and that every person deserves the chance to move forward with confidence and hope.
About you:
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Please note applications will be reviewed and suitable candidates invited to interview as they are submitted. Therefore, please submit your application as soon as possible to be considered. We reserve the right to close the advert as soon as a suitable candidate is identified.
There will be a second stage interview for suitable candidates in our service in Camden.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have an exciting opportunity for a Deputy Manager to join our team in Exeter.
The Deputy Manager will work as part of a team that provide holistic recovery-focused support to clients with mental health across Exeter & East Devon Mental Health Services.
They will work closely with and deputise for the Service Manager to ensure the effective delivery of quality housing and support services within Exeter & East Devon Mental Health Services and will be responsible for the day-to-day operational delivery. They will provide effective line management for delegated front-line staff of the services, to include recruitment, induction, supervision, appraisal and performance management.
What you will be doing:
On-call is on a rolling rota with you being on-call once every 10-14 days.Weekday on-calls are from 2000-0800 and weekend and public holiday on-calls are 0800-0800.
The client requests no contact from agencies or media sales.