Communications and engagement manager jobs

Can you help us?

We are looking for a proactive, compassionate and detail‑oriented individual who can deliver an outstanding experience to our members and learners. Someone who enjoys being the first point of contact, thrives in a fast‑paced environment, and takes pride in resolving queries efficiently and professionally.

You will bring excellent communication skills, strong customer service experience and confidence in navigating digital systems, including CRM and LMS platforms. You’ll be motivated by helping others, comfortable interpreting processes and guiding people through complex journeys, and able to work both independently and collaboratively. Most importantly, you’ll demonstrate empathy, patience and a commitment to continuous improvement—ensuring that everyone who reaches out to CoSRH feels supported, informed and valued.

The role:

Enquiries

• To be the first point of contact for all enquiries into the College managed through a digital ticketing system.
• Respond to enquiries using information and knowledge from all departments of the College, which often involves the interpretation and application of rules and procedures.  Use judgement to triage what action is required, where appropriate.
• Respond to all enquiries relating to qualification journeys, which includes information about the qualification/course, assistance in applying and payment, processing updates, help with learning journey on Learning Management System (LMS), the awarding and recertification of qualifications.
• Respond to all enquiries relating to membership, which includes help choosing the appropriate membership type and associated fees, renewals, upgrades, direct debits, and cancellation.
• Respond to all other enquiries, such as information on CoSRH events, and from prospective members about the work and activity of the College.
• Maintain up-to-date knowledge about the work and activities of the College to help respond to enquiries.
• Show an interest and understanding of enquirer’s needs, with a view to continually searching for ways to improve the service and their experience.

Qualification processing

• Responsible for the administration and processing of all CoSRH qualifications, recertifications and recertification audits in line with agreed procedures and service level agreements (SLAs).
• Responsible for processing reasonable adjustment and extension requests.
• Work closely with relevant teams when new training, assessments or qualifications are introduced to ensure accurate administration and processing.
• Support the administration and processing of applications from outside the UK for international qualifications
• Continuously monitor system and processes so they are fit for purpose for efficient qualification processing.

Membership

• Take an active role in membership processing, supporting the annual membership renewals campaign (November-March) and adjustments throughout the calendar year.

Operational support

• Work with the Membership and Insights Manager to help identify trends and patterns from ticket enquiries to help drive improvement.
• Work closely with the Data Manager and Digital Manager to raise issues with the Customer Relationship Management system (CRM), Learning Management System (LMS) and website, which have been identified through ticket enquiries, and help where possible to support with a resolution. 
• Undertake other administrative work as requested by the Membership and Insights Manager
• Take an active role in data input and collection to help drive insights, improvements and quality control.
• Support the longer-term development and improvement of systems and processes, and contribute to wider departmental discussions.

Governance

• Support the development of Standard Operating Procedures (SOPs) to help with efficiencies and quality assurance in the team.
• Create canned responses for use on frequent and complex enquiries to help aid efficiency in service delivery.
• Ensure compliance with GDPR and data protection principles while managing enquiry and application information.
• Actively participate in the delivery of continuous improvement, working collaboratively with colleagues across the College.
• Ensure all actions carried out in line with CoSRH’s standard policies and processes.

You will have:

• Excellent customer service skills
• Proficiency in MS Office suite
• Strong communication skills - clear and professional speaking and writing, ability to explain information simply, and good active listening
• Empathy - understanding customers’ feelings and frustrations, showing genuine care and patience, and making customers feel heard and valued
• Patience - staying calm with challenging or upset enquirers, and willingness to repeat or re-explain information, adapting to language or understanding barriers
• Problem-solving skills - thinking quickly and logically, identifying the root cause of issues, and offering effective and practical solutions.
• A positive attitude - friendly tone and helpful mindset, remaining professional even under pressure
• Adaptability - handling different personalities and situations, and learning new systems and procedures quickly and systematically follow standard operating procedures
• Attention to detail - accurately recording customer information, and following policies, procedures and processes carefully
• Excellent organisational skills and can manage conflicting deadlines, with a willingness to work flexibly and respond to changing priorities
• Excellent time-management and prioritisation skills
• Strong attention to detail and thorough in checking work
•  Ability to identify problems, trends and patterns
• Ability to use initiative and judgement
• Ability to work as a team, but also be able to think and work independently
• Excellent understanding and application of confidentiality and data protection practices (GDPR)

You will have experience:

• Delivering excellent customer support and care (essential)
• Delivering high quality written communication in response to customer email queries (essential)
• Delivering a positive video call or phone-based experience for customers (essential)
• Understanding a customer’s need and providing the appropriate solution (essential)
• Working with a Customer Relationship Management (CRM) system (essential)
• Working in membership or professional body, ideally in the medical or educational sectors (desirable)

Why Join CoSRH?

We are committed to supporting the wellbeing, growth and long-term success of our people. As part of the CoSRH team, you will benefit from:

Generous Annual Leave: 25 days holiday per year, increasing by an additional 2 days after 2 years of service and a further 3 days after 5 years, plus a dedicated day off to celebrate your birthday.

Competitive Pension & Life Assurance: A strong employer pension contribution of 10% (with a 5% employee contribution) following successful completion of probation, alongside life assurance at 4x your annual salary and access to an income protection scheme.

Flexible Working: A genuine flexible working culture that trusts you to manage your time and deliver results in a way that works for you.

Health & Wellbeing Support: Access to a comprehensive Employee Assistance Programme (EAP), free annual eye tests, and a Free Lunch Thursday to bring our teams together.

Community & Social Value: An annual volunteering day to give back to causes that matter to you.

Employee Benefits Portal: A wide range of discounts and savings through our employee discounts platform.

Enhanced Family Leave: Enhanced maternity, paternity and adoption pay, supporting you and your family at every stage.

Learning & Development: We invest in our people. From webinars and sector conferences to bespoke leadership development, we provide the time, space and resources for you to grow, thrive and make a lasting impact in your role.

To Apply

Full details of how to apply can be found at the following link:  Member Support Team Agent (12 month FTC - Mat leave cover) job - Remote - College of Sexual and Reproductive Healthcare

Deadline for applications is Friday 10 April 2026

Interviews are likely to take place on 20-21 April 2026

 We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

Location: Thames Valley Air Ambulance Head Office, Stokenchurch
Working hours: 37.5 hours - Hybrid Working, minimum of 2 days per week in office (subject to business needs)
Salary: £30,420 - £34,810
Contract: Full-time, Permanent
 
TVAA is a Disability Confident employer. We are committed to discussing and implementing adjustments to support you during your application process and beyond. 
 
Make a life-saving difference every day.
At Thames Valley Air Ambulance, every second counts. Our crews are called to the most serious emergencies across Berkshire, Buckinghamshire and Oxfordshire, bringing hospital-level care directly to those who need it most. None of this is possible without the generosity of our supporters and that’s where you come in.
 
We’re looking for a Corporate Fundraising & Engagement Officer to help us grow and transform our corporate fundraising programme. This is an exciting opportunity to build meaningful, high-impact partnerships with companies who want to make a genuine difference in their communities.
 
If you’re proactive, relationship-driven and excited by the idea of securing and stewarding partnerships that help save lives, we’d love to hear from you.
 
Why this role matters
You'll be at the heart of our mission, building powerful partnerships that bring vital income and awareness to our life-saving work. You’ll join a friendly, ambitious and supportive team where your ideas are encouraged, your development is prioritised, and your work has real, tangible impact every single day.
 
What you’ll be doing
As our Corporate Fundraising & Engagement Officer, you will:

• Secure new corporate partnerships through smart prospecting, tailored proposals and confident networking.
• Manage and grow existing partnerships, ensuring every supporter feels valued, engaged and inspired.
• Develop compelling proposals, pitches and partnership materials that bring our mission to life.
• Work collaboratively across the charity to maximise opportunities and ensure corporate partnerships contribute to wider organisational goals.
• Deliver our corporate partnerships strategy, identifying and developing new opportunities for income and engagement.
• Nurture long-term, meaningful relationships with corporate partners across a range of sectors.
• Support the delivery of innovative fundraising initiatives, ensuring a brilliant experience for our partners at every stage.

 
About you
You’ll thrive in this role if you are:

• A confident relationship-builder with experience in corporate fundraising, partnership management, sales or business development.
• Someone who enjoys meeting new people, spotting opportunities and making things happen.
• Motivated by achieving targets and delivering high-quality work.
• A strong communicator, persuasive, personable, and able to engage people at all levels.
• Organised, proactive and able to manage multiple deadlines with ease.
• Passionate about making a difference and excited by the idea of helping fund life-saving missions.

 
You’ll also bring:

• A proven track record of securing or managing five-figure partnerships.
• Experience building a pipeline, delivering plans and hitting financial targets.
• Strong negotiation and influencing skills.
• Commercial awareness and the ability to identify high-value opportunities.
• Experience with CRM systems and an understanding of data protection and fundraising compliance.
• A full driving licence and access to transport.

 
What we offer

• A supportive and collaborative fundraising team.
• A role where your work directly contributes to saving lives.
• An environment that values personal development, creativity and ambition.
• The chance to shape a growing and increasingly strategic income stream.

 
If you’re driven, innovative and excited to build partnerships that make a real and lasting difference, we’d love to hear from you.
 
Why join us?
At Thames Valley Air Ambulance, you’ll be part of a dynamic, compassionate, and forward-thinking organisation. We’re proud of our culture, collaborative, inclusive, and committed to personal development. We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance.
 
In return we offer a competitive salary and great staff benefits such as.

• Holiday 25 days per annum / 187 Hours 
• Holiday Trading – Buy sell up to 5 days per year
• Hybrid Working – minimum 2 days in office
• Flu Vaccination – provided annually
• Blue Light Card – 2year membership option
• Employee Assistance Programme
• Pension Scheme – Royal London
• Simplyhealth – Medical cash back scheme 
• Disability Confident Employer

 
Our values
We live by our values every day:

• We care no matter what – for our patients, their families, and each other.
• We go above and beyond– in the care we provide and the work we do.
• We do the right thing – in how we act and the decisions we make.
• Together we are TVAA – because together, we save lives.

 
Diversity and inclusion
We’re committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and are especially keen to hear from candidates who feel underrepresented in the charity sector.
 
Safeguarding
We follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of our staff, volunteers, and the people we support. Relevant checks (e.g. DBS) will be carried out where appropriate.
 
How to apply
To apply, please complete our online application form and tell us why you’re excited about this opportunity and how your experience aligns with the role. You must have the right to work in the UK, as we are unable to offer sponsorship.
 
REF-227 700

Job Vacancy: Programme Assistant
Salary: £25,209.77 per annum
Hours: Full time
Location: Hybrid working arrangement, home working & London WC1X Office
Contract Type: Fixed term until 31st March 2027

Are you highly organised, proactive and motivated by work that makes a real difference? Do you thrive in a varied role where no two days are the same, supporting a team to keep a complex national programme running smoothly? If so, we’d love to hear from you.

nasen is seeking a reliable and detail‑focused Programme Assistant to join the Whole School SEND Project Management Office (PMO) team. In this role, you will play a key part in supporting the effective delivery of the Department for Education (DfE) funded Universal SEND Services (USS) programme through flexible, high‑quality project administration and coordination.

This is an excellent opportunity for someone who enjoys organisation, problem‑solving and working collaboratively in a fast‑paced team. The role offers opportunities to develop skills in project and programme coordination, with exposure to programme governance, delivery processes and stakeholder engagement. You’ll work across multiple projects and workstreams, providing essential administrative support that helps the PMO deliver well‑organised activity for practitioners across England.

You’ll join a collaborative and welcoming PMO team that is committed to improving outcomes for children and young people with SEND.

About us

nasen is the National Association for Special Educational Needs – a charitable organisation that exists to support and champion those working with, and for, children and young people with SEND and learning differences.

We seek to ensure that all education practitioners across early years, schools, post-16 and wider settings are equipped to understand, identify and support those with SEND and learning differences, and provide Continuing Professional Development (CPD), resources, advice, information and much more to enable all staff to meet the needs of all their learners.

nasen brings organisations together, whether locally or nationally, to share practice, shape solutions. Our priorities are those that matter to the education and SEND sector, drawing on our direct engagement with practitioners, school leaders, SENCOs, local authorities and hearing from the lived experience of children and young people.

About the role

In this role, you’ll provide flexible, high‑quality administrative support that helps keep the Universal SEND Services (USS) programme running smoothly. This will include coordinating meetings, maintaining programme trackers and shared records, and acting as a key point of contact for the Regional SEND Leadership (RSL) team on routine queries and submissions, alongside supporting onboarding and offboarding activities.

You’ll also support the delivery of training webinars, professional development sessions and national cross‑sector conversations by preparing materials, setting up sessions and ensuring facilitators and participants have what they need for a positive, well‑organised experience. Clear, confident communication will be essential to helping colleagues stay aligned and ensuring participants receive accurate information.

This is a varied, people‑focused role at the heart of a supportive PMO team, offering the opportunity to develop strong coordination and communication skills while contributing to work that improves outcomes for children and young people with SEND.

This is a full‑time role with hybrid working in line with nasen’s policy.

Employee Benefits

• 30 days annual leave per year, pro-rata for part-time
• Christmas Closure - additional to annual leave allowance
• Hybrid working (policy available on request)
• 8% employer contribution pension.
• Flexible start and finish time, Friday early closure
• Employee Assistance Scheme
• Life Insurance Policy x3 of your salary
• Cycle to Work Scheme available

Applications are open until 15th April 2026.
Interviews are expected to take place the week commencing 20th April.
N.B. We will be reviewing applications as they come in.
We reserve the right to close recruitment earlier than this date if we receive sufficient quality applicants.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

Equality, Diversity and Inclusion 

We aim to be an inclusive employer – let us know if you have any access requirements for the recruitment process. We are happy to offer interviews online or in person. The interview process will include a conversation with prepared questions.

No agencies please.

Job Title:
Head of Retail

Reporting To:
Director of Operations & People

Salary:
£50,000 per annum (pro rata)

Hours:
37.5 hours per week
Part-time / flexible working arrangements will be considered

Duration:
Fixed Term – 6 months

Location:
Alder Hey Children’s Charity (Old Swan & Huyton shops), Liverpool

Job Purpose

The Head of Retail will provide strategic leadership and expert insight to review, strengthen and evolve Alder Hey Children’s Charity’s retail operation during a six-month period of strategic development.

Working closely with the Director of Operations & People, the postholder will undertake a comprehensive review of the charity’s retail portfolio, identifying opportunities to maximise income, improve operational effectiveness and enhance supporter engagement.

The role will assess the current retail model, including shop performance, operational structures, processes and growth opportunities, and develop clear recommendations and a practical roadmap for the future development of retail income at Alder Hey Children’s Charity.

This is a highly collaborative role requiring strong commercial insight, charity retail expertise and the ability to translate analysis into actionable plans that will support the charity’s long-term income growth and sustainability.

Main Duties / Tasks

Strategic Review and Development

• Lead a comprehensive strategic review of Alder Hey Children’s Charity’s retail operations, including shop performance, operational structure, systems and processes

• Assess the current retail model to identify opportunities for income growth, efficiency improvements and enhanced supporter engagement

• Benchmark retail performance against charity sector best practice and comparable retail operations

• Develop strategic recommendations and a clear roadmap to strengthen long-term sustainability and growth

Retail Performance and Commercial Insight

• Analyse financial performance, sales data, stock flow and operational costs across the retail portfolio

• Identify opportunities to improve profitability, operational efficiency and customer experience

• Review pricing, merchandising, stock management and donation processes to optimise retail income

• Provide clear insights and reporting to inform strategic decision-making by the senior leadership team

Operational Improvement

• Review existing retail processes, structures and ways of working to identify improvements

• Introduce practical operational improvements during the contract period where appropriate

• Ensure compliance with best practice in Gift Aid, health and safety and charity retail standards

Future Growth Opportunities

• Identify opportunities for growth, innovation or diversification, including new retail formats or channels

• Assess opportunities to strengthen community engagement and donation generation

• Support development of a longer-term retail strategy aligned to wider income generation ambitions

Leadership and Collaboration

• Provide leadership and support to the retail team, fostering a positive and collaborative culture

• Work closely with fundraising, marketing and operations teams to integrate retail into wider strategy

• Build strong relationships with volunteers, supporters and key stakeholders

Reporting and Strategic Recommendations

• Provide regular updates to senior leadership on findings, opportunities and progress

• Deliver a final strategic report with key findings, recommendations and a clear action plan

Other Duties

• Act as an ambassador for Alder Hey Children’s Charity in line with organisational values

• Contribute positively as part of the wider team, including supporting fundraising events where required

• Undertake any other reasonable duties as requested by your line manager

Person Specification

Qualifications, Knowledge and Experience

Essential:

• Significant experience in retail leadership, ideally within a multi-site or charity retail environment

• Proven experience delivering retail strategies that drive income growth

• Experience managing budgets and financial performance

• Experience leading and developing teams, including volunteers

• Strong understanding of retail operations (stock, merchandising, customer experience)

• Experience analysing performance data to inform decision-making

• Experience working within charity retail

Desirable:

• Experience reviewing or transforming retail operations

• Experience developing ecommerce or digital retail channels

Skills and Attributes

Essential:

• Commitment to equality, diversity and collaborative working

• Excellent communication skills (written and verbal)

• Strong relationship-building skills

• Ability to analyse data and inform strategic decisions

• Self-motivated with a positive attitude in a fast-paced environment

• Strong organisational skills with ability to adapt to changing priorities

• Ability to work both independently and as part of a team

• Understanding of confidentiality and data protection requirements

• Strong IT skills, including Microsoft packages

Additional Requirements

Essential:

• Strong interest in working for a children’s health charity

• Commitment to the values of Alder Hey Children’s Charity

• Willingness to support wider charity activities

Desirable:

• Willingness to occasionally work outside normal office hours

Our Values

At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.

Courage
We try new things, take risks and innovate. We speak up, take accountability and act with responsibility. We are unstoppable.

Together
We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues. We respect, celebrate diversity and empower each other.

Passion
We are passionate about what we do and why we do it. We inspire others and grow together.

Magic
We are creative, fun and child-led. We create special moments and go the extra mile for our patients.

Additional Information

This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.

Alder Hey Children’s Charity will make reasonable adjustments for applicants where required. We are committed to equal opportunities and welcome applications from all sections of the community.

We are committed to safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

Leeds University Union

HR Business Partner

Salary: £41,510 per annum (with further increment rises available per annum)

Working pattern: 5 days per week (36.5hrs)

Location: Leeds. Primarily office based.

Contract: Permanent

Atkinson HR is proud to be partnering with Leeds University Union (LUU) to recruit their new HR Business Partner, a vital role acting as the trusted people partner to directorate leadership teams.

About Leeds University Union

 

Leeds University Union (LUU) is an independent education charity led by, and for, students.

LUU is central to the University experience and works to support all aspects of student life for their 39,000+ students studying at the University of Leeds. Located in a vibrant city, LUU is an ambitious and diverse organisation, committed to supporting every student at the University of Leeds in achieving personal success.

LUU support students through a variety of services including academic representation, campaigns on issues that matter to them, wellbeing services and supporting student communities. They also host a number of events throughout the year and operate a variety of eating and drinking venues for everyone to enjoy.

About the role

As HR Business Partner at Leeds University Union (LUU), you’ll provide strategic people support to our leadership teams, helping shape how we deliver great people practice across the organisation. You’ll work closely with directorates to translate our People & Culture strategy into practical action, supporting workforce planning, organisational change, and leadership capability to ensure our teams can thrive.

Working in partnership with the Director of People & Culture, you’ll play a key role in establishing LUU’s business partnering approach and act as a trusted advisor to managers and senior leaders, providing expert guidance on complex employee relations while building manager confidence and capability in handling people matters.

The successful candidate won’t necessarily need to come from the Higher Education sector but will bring strong HR generalist experience, excellent relationship-building skills, and the confidence to influence and coach managers at all levels. You’ll be motivated by improving organisational culture, using people insight to drive decisions, and helping leaders create environments where people can do their best work.

This is an exciting opportunity to help shape how strategic HR partnering works at LUU, and we look forward to receiving your application!

How to Apply

Please click 'Apply' to be redirected to our website, where you can download the Candidate Information Pack and apply.

For an informal conversation about the role and the application process, please contact our recruitment partners at Atkinson HR Consulting. Their email address can be found in the candidate job pack.

Key Dates

Closing date: Monday 13th April, 9am

Interviews (In-person in Leeds): 27th April  

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: While not required to be based in London, this role does require a regular presence in our London office and pan London sites, with a minimum of one day per week onsite. Home working is available in line with Crisis’ Hybrid Working Policy. Occasional travel may also be required to other locations across Crisis.

Roles: We are currently recruiting for two permanent vacancies.

About the role

Crisis is recruiting 2 x People Advisors to collaborate with a variety of Directorates including Client Services, Commerce and Enterprise, People and Resources, and Policy and Social Change. The roles will work closely with other People Team colleagues to enable the People and Culture function to boldly deliver an excellent service to Crisis’s managers and people.

These are varied and exciting roles, with a primary focus on managing employee relations caseloads, alongside opportunities to contribute to People and Culture policies, wellbeing initiatives and project work to make a positive impact across the directorates you support.

As a People Advisor, you will be given autonomy to apply your expertise in employee relations, engagement, and people policy to provide customer focussed, pragmatic, and credible advice to managers ensuring equitable practices throughout as priority. These are fantastic opportunities in a supportive and friendly team!

About you

To be successful in these roles you will have experience of advising on a range of employment areas. You will be able to demonstrate how you’ve advised and supported managers through, sometimes complex ER issues, to reach a resolution. You will be confident in your knowledge, ability and interpretation of employment law and best practice, and comfortable building relationships with colleagues, to provide appropriate challenge. You will be interested in shaping People and Culture policy and implementing modern practices.

It would be desirable for one of the roles if you have experience of providing People (HR) support in a charity retail environment with the ability to travel and meet with our managers on site across our London shops and warehouse. Both roles will support some of our client services across the UK so occasional travel to some of our regional locations would be required to support the leadership teams on site.

If this sounds like you and you want to help deliver our People Team advisory service at this exciting time, we want to hear from you.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 15th April 2026 at 23:59

Interview date and location: Wednesday 29th April 2026 – Online via Microsoft Teams

Interview process: Competency-based interview + written task.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email  our Talent Acquisition team who will contact you to discuss how we can help. (Contact details on our website)
 
Registered Charity Numbers: E&W1082947, SC040094

We are looking for a thoughtful, resilient, and effective person to lead on both the delivery of SPRING that City of Sanctuary Sheffield is responsible for, and the advocacy associated with that work. 

You will ensure that the SPRING is accessible, trauma-informed, and impactful for the community of new refugees accessing the service. 

You will also make sure that systemic issues faced by the community accessing SPRING are chronicled and highlighted, and that we take collective steps to bring about positive change.

We particularly welcome applications from people who have personal experience of the asylum system and migration. To support all applicants, a preparation session will be offered by the New Beginnings team at Voluntary Action Sheffield.

To Apply 

To apply, please submit the following:

1. A covering letter (no more than 2 pages long).  In this letter:

• Say why you are applying for the job.

• Tell us how you meet the job requirements detailed in the person specification. Give practical examples of what you have done that meets the requirements.

2. A brief summary of the work and volunteering you have done or a short CV.

3. Name, phone number, and email addresses of two references, at least one of whom can comment on recent work or volunteer experience.

A free preparation session will be run by the New Beginnings team at Voluntary Action Sheffield.  This will be open to anyone applying for the role to learn a bit more about the job and get support with their application. This session will take place on Thursday 2nd April at 4pm at The Sanctuary.Please contact Blessan at City of Sanctuary Sheffield if you have any questions about attending this session.

Closing date for applications is 15th April at 11:30pm

Interviews will be held on the week commencing 11th May and/or the week commencing 18th May

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight London, 50-52 Commercial Street, London E1 6LT

We are currently recruiting for two vacancies:

• x1 Fixed term contract – MAT leave cover until 17th April 2027
• x1 Permanent

About the role

As a Lead Worker (Intensive Case Management), you will deliver intensive, person-centred, and holistic support to people who are disadvantaged and need significant support to end their homelessness. You will be collaborating with internal and external colleagues to meet people’s immediate, acute needs and to support them to start taking steps towards ending their homelessness.

We take a bold approach to supporting people and adapt our ways of working when needed to ensure that we are providing impactful, equitable service giving everyone a fair opportunity to receive the support they need. We help people to challenge barriers put up by the system. This is an incredibly varied role as you will offer practical support such as help to attend external appointments, open bank accounts, and obtain IDs, but you will also work closely with our internal clinical psychologists to help your members to recognise their strengths and build resilience.

About you

• You have experience supporting people with complex trauma and multiple needs including mental health, physical health and substance misuse difficulties, a history of multiple exclusion and social isolation.

• You have worked within a relevant sector which could include domestic violence, women’s services, migrants’ services, probation, or health services.

• You have knowledge of relevant housing, homelessness, social care, and welfare legislation.

• You work reflectively and welcome learning through continuous improvement.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 15th April 2026 at 23:59

Interview date and location: Friday 1st May and Tuesday 5th May 2026, in person at Crisis Skylight London.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility  

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.  

 
Registered Charity Numbers: E&W1082947, SC040094  

• Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?

  Look no further – join us as a Sales Assistant in Newtownards

  This is a part time role working 8 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

  You will be working 2 x 4 hour shifts across store trading hours Monday - Sunday.

   What does this role involve?

  As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.

  Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

  • Engage with customers, providing exceptional service and promoting our charity’s mission
  • Organise and merchandise donated stock creatively to maximise sales potential
  • Collaborate with our E-Commerce team to maximise online sales
  • As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role.

  Please note, this role can be physically demanding and will involve moving a high volume of donation bags.

  You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

  What are we looking for?

  • Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
  • You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
  • Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
  • Attention to detail in everything you do
  • Positive, creative, confident, customer service focussed and passionate about sustainability
  • You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.

  What’s important to us?

  At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

  Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever.

  In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.

  Belonging at BHF

  BHF values the diversity of our communities and is committed to creating an inclusive environment where everyone feels respected and valued. By fostering a culture of inclusion, we believe we are better equipped to achieve our mission of helping people have a healthier heart for longer. 

  Why join the BHF?

  We have a strong culture of internal progression and will actively support you to develop your career.

  Our generous staff benefits include:

  • 38 days annual leave (plus the option sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity and adoption leave)
  • Wagestream - early access to your wages
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers

  Ready to apply?

  To apply, please follow these simple steps:

  1. Click the “Apply” button below.
  2. You’ll be seamlessly redirected to the BHF Careers page.
  3. Complete the application form, submit your CV and upload your employment history.

  What do I need to know? 

  Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

  Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

  Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

  Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.

Deliver hands-on advice, outreach, training and mentoring as part of a new countywide partnership programme.

This four-year role, funded by The National Lottery Community Fund, sits at the heart of the Small and Mighty (SaM) infrastructure support programme, delivered by a partnership of Community First Oxfordshire, OCVA, Oxford Community Action, Charity Mentors and Volunteer Link-Up, working directly with grassroots voluntary, community, faith and social enterprise groups. You’ll help organisations navigate challenges, build capacity and connect with others through outreach clinics, tailored training and collaborative spaces. Alongside staff within partner organisations and the existing CFO and OCVA team, you’ll play a key role in strengthening Oxfordshire’s community sector for the long term.

Job-share will be considered.

Senior Events Manager

Salary: £47,000–£53,000 (fixed)
Location: London, hybrid working with a minimum of one day per week in the office
Hours: Full-time, with some evening and weekend work (time off in lieu provided)

Lead the delivery of a world-class events programme
An international charity with a highly respected fundraising portfolio is seeking a Senior Events Manager to lead the delivery of a large-scale, global events programme.

This role arises following the resignation of the current postholder, who leaves the programme in an exceptionally strong position. Processes are well established, supplier and logistics relationships are robust, and plans for upcoming major events are already well advanced.

You will lead a small events team and take overall responsibility for the delivery of a demanding and high-profile programme, including a flagship international challenge event generating significant income.

What you will do

• Lead the delivery of a complex portfolio of fundraising and stewardship events in the UK and internationally
• Take overall responsibility for a flagship international challenge event, including budget management, logistics and participant experience
• Line manage and support an Events Manager and Events Coordinator, providing clarity, structure and momentum
• Work with marketing colleagues to ensure strong event communications and supporter engagement
• Manage budgets, contracts, suppliers and risk to ensure events are delivered safely and professionally
• Oversee participant communications and stewardship before, during and after events
• Work closely with volunteer committees and senior stakeholders to deliver events to an exceptional standard
• Support the development of new events planned for future years

This is a delivery-focused role. Corporate fundraising and sales activity are covered elsewhere, allowing you to concentrate on operational excellence and participant experience.

About you
You will bring:

• Significant experience delivering high-quality, complex fundraising or corporate events
• Confidence managing large budgets, multiple stakeholders and international logistics
• Strong leadership skills and the ability to motivate and support a small, busy team
• Excellent organisational skills and attention to detail
• A calm, practical and solutions-focused approach under pressure
• Empathy with the mission and values of a purpose-driven organisation

Why join
You will be joining an organisation with a strong reputation, a collaborative culture and an ambitious events programme that is already delivering outstanding results. This is an opportunity to take stewardship of a flagship portfolio and help shape its next phase of growth.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Deliver hands-on advice, outreach, training and mentoring as part of a countywide partnership programme.

This four-year role, funded by The National Lottery Community Fund, sits at the heart of the Small and Mighty (SaM) infrastructure support programme, delivered by a partnership of Community First Oxfordshire, OCVA, Oxford Community Action, Charity Mentors and Volunteer Link-Up, working directly with grassroots voluntary, community, faith and social enterprise groups. You’ll help organisations navigate challenges, build capacity and connect with others through outreach clinics, tailored training and collaborative spaces. Alongside staff within partner organisations and the existing CFO and OCVA teams, you’ll play a key role in strengthening Oxfordshire’s community sector for the long term.

London Black Women's Project works with Black and minoritised, i.e. Global Majority, women and children who are survivors of domestic violence and abuse, providing refuge and dispersed accommodation services, with wraparound support, including intensive casework, counselling and legal advice. 

We are recruiting for a full-time Caseworker and a part-time Caseworker: Child Specialist to work across our refuges based in Haringey, as well as sessional/freelance Caseworkers to support us when we require short term cover.

You will join a busy, passionate team who are committed to providing high quality casework advice and support for women and children across our refuges, as well as safe, welcoming accommodation and associated services. 

This is a hands-on role where no two days are the same. You’ll manage the day-to-day running of a refuge, including health and safety checks, facilities management, and ensuring a safe, supportive environment for all residents. You’ll also work closely with local services and partners to make sure women can access the support they need.

We’re looking for someone who is calm under pressure, highly organised, and committed to anti-racist, anti-oppressive practice. You’ll be confident working independently, as well as part of a wider team across boroughs.

If you want to make a real difference and be part of a values-driven organisation supporting Global Majority women and children, we’d love to hear from you.

Norfolk Wildlife Trust are looking for an experienced and highly motivated Executive Support Officer to join our team.

Executive Support Officer
Salary: £28,700 - £30,000 per annum (depending on experience)
Contract type: Permanent
Working hours: Full time
Location: Norfolk Wildlife Trust, Bewick House, 22 Thorpe Road, Norwich, Norfolk, NR1 1RY

About Us

Norfolk Wildlife Trust is the county’s leading conservation charity, committed to protecting and restoring nature across Norfolk. We care for more than 60 nature reserves, work with partners across the landscape, and create opportunities for everyone to enjoy nature and help our wildlife thrive.

About You and The Role

This is an exciting time for the Trust in the midst of our centenary in 2026.  We continue to expand our vital work for Norfolk’s wildlife, and we now have a fantastic opportunity for an experienced and highly motivated Executive Support Officer to join our team.

This is a critical role that will provide flexible, high-quality administrative, delivery and strategic support to the Chief Executive Officer (CEO) and Strategic Leadership Team (SLT) including effective and efficient management of the CEO’s diary, inbox, meetings, key events and correspondence, supporting and enabling the CEO and SLT to lead the organisation and to deliver the strategy.

Your experience is important, but more important are your excellent co-ordination, collaboration and delivery skills which will be essential to allow you to provide flexible high-quality support. You will be able to work both independently and in close partnership with the CEO, and you will show initiative in anticipating and resolving problems as needed. You will possess excellent communication skills, and your strong interpersonal skills will enable you to develop effective relationships with a wide range of stakeholders and colleagues at all levels, both internally and externally.

There is a lot happening at the Trust and you will be at the centre of that.  You will thrive in a busy, changing environment, and be able to contribute effectively to this kind of setting.

This post offers an excellent opportunity for a candidate with strong experience of providing high quality administrative support at the senior executive level who would like to utilise their skills to support the Trust in its growth and in making a greater impact for wildlife.

In return, we offer a competitive benefits package.

Deadline for applications: Wednesday 22nd April 5pm.
Interview dates: Thursday 30th April / Friday 1st May.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equality, Diversity and Inclusion

We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We welcome people of all backgrounds and levels of experience with nature, and continually strive to improve our culture and practices. We are committed to creating a movement that recognises and truly values individual differences and identities. Please let us know if you require any adjustment processes to make our recruitment process more accessible.

No agencies please.