Communications and reporting officer jobs

Manchester Central Foodbank is a busy Trussell Trust-affiliated food bank, with centres in Central, North, and East Manchester. We were established in Ardwick in 2013 by students at the Manchester Universities’ Catholic Chaplaincy, making us the first student-led food bank in the country. Since then we have grown significantly, expanding our weekly sessions into Harpurhey and Openshaw.

Our core aims are to deliver the best quality support that we can to the largest number of our neighbours in need, while working with partners and influencing and organising at a neighbourhood and citywide level to reduce and end the need for food banks in Manchester.

We currently support 16,000 people per year with nutritionally balanced 3-day food parcels. This is double the number of people we supported in the first year following the Covid-19 pandemic, and four times the number supported in 2019. We also provide financial inclusion support with advice workers in public sessions, access to energy vouchers, SIM cards, and other voucher or material support. We coordinate across a network of 200 active front-line referral agencies with the aim of ensuring everyone who accesses our service has appropriate, specialised, and ongoing support alongside the material provision that we provide.

We are active leaders in anti-poverty organising and community development, as convenors of the city-wide Building an Anti-Poverty Community collective and aim to be key shapers and influencers of new strategies and policies, working closely to support and influence local government, NHS, education, and research agendas in Manchester and more widely, building upon our track record of successful anti-poverty partnership work, social value impact, and Parliamentary influencing.

Key Responsibilities

Our Operations and Projects Workers are the backbone of our charity. They play a key role in the day-to-day running of operations, from frontline and client-facing work to recruiting, supervising, and supporting volunteers, assisting with stock and logistics activities and deliveries, and leading and supporting a range of projects.

A central part of this diverse, hands-on role is leading and supporting foodbank sessions, with extensive engagement with foodbank clients and primary responsibility for supervising, supporting, and developing volunteers.

The Operations and Projects Workers will help shape and maintain high service standards and embed Our Values at the core of every aspect of the charity’s activity.

On a weekly basis the postholder will work to support the smooth running of three public-facing sessions and the operational activities which underpin them. You will work alongside a team of volunteers and staff 

You will be based at our main office and warehouse site, but also regularly attend our three session sites where appropriate and conduct deliveries and collections across the city. Some working from home is allowed with the prior agreement of your manager.

Foodbank Sessions

As part of a pre-planned rota system you will attend foodbank sessions in a variety of roles. All team members are expected to prioritise the creation of a safe, welcoming, inclusive, and friendly space.

In some sessions you will be the nominated Session Lead, 

• You will be responsible for health and safety, briefing and de-briefing of volunteers and other staff, safeguarding and incident reporting, and dealing with emergency or difficult situations.
• Session leads take an active role in shaping and maintaining our values-led Service Standards and creating a supportive framework for other team members, ensuring all frontline service meets those expectations.
• You will ensure consistent and rigorous monitoring and reporting from sessions, including volunteer registration, stock management, logging and escalation of issues and concerns, also well as consistent reporting on service provision.
• Session Leads will act as the primary liaison and coordination point on the day with advice providers and financial inclusion workers
• They will also be the lead contact point on a session day liaising with host sites and reception staff and other session partner organisations.
• Before, during, and after sessions, the Session Lead will monitor stock levels and ensure packing, loading, and unloading is done safely and consistently.

You may also attend foodbank sessions in a variety of other roles, including, but not limited to:

• Conducting or coordinating one-to-one check-ins and support conversations with clients, responsible for signposting and onwards referrals
• Providing additional support such as energy vouchers, SIM cards, supermarket vouchers, and other provision.
• Delivering and collecting food and other stock and materials to and from session sites and monitoring stock levels.
• Supporting general tasks and activities within sessions, such as packing parcels, referrals check-in, picking lists, or monitoring cafés and adjacent spaces.

General Foodbank Operations

Outside of foodbank sessions, you will lead or support across the broad range of operational and project activities, including:

• Regularly driving the foodbank van and loading and unloading stock and other materials.
• Answering or replying to enquiries from clients, referrers, donors, partners, and other contacts via the main charity phone line and email inboxes.
• Conduct regular office-based administrative, printing, and reporting activities.
• Deputise for senior staff or fill in for other team members where appropriate in day-to-day operational cover and external meetings and relationships, including with foodbank referrers and partner organisations.
• Coordinate and supervise volunteers and logistics around food deliveries, food drives, and food sorting sessions.
• Work and lead on projects to help maintain and increase donation levels.
• In collaboration with other staff, assist volunteer recruitment, training, and development activities.
• Attend and organise meetings and events where required to represent the foodbank or conduct project-related work.
• Undertake training and personal development as appropriate and agreed with your line manager.

The post-holder will be responsible for managing their own workload and time management, completing timesheets and reports for the board.

There may be other project-specific tasks requested from time to time for the benefit of the charity to be discussed and agreed with your line manager.

About you

Essential Experience and Knowledge:

• A full clean driving licence and willing and able to drive a 3.5tn van regularly.
• Experience of working with volunteers.
• Excellent organisational and time management skills in order to coordinate your own workload and schedule, effectively managing multiple priorities and deadlines.
• Excellent written and verbal communication skills with other staff members, volunteers, referrers, and foodbank users.
• Ability to respond to unexpected situations in a busy service delivery environment and make decisions related to health and safety and emergency incidents.
• Ability to independently make and carry out decisions in line with foodbank policies and procedures.
• An enthusiasm for all aspects of work at Manchester Central Foodbank, and the flexibility and willingness to get involved with projects and tasks that may sit outside of your normal work.
• Experience of working with service users in a community setting.
• Proficiency in IT, including email, spreadsheets, and Google Drive.
• A clear understanding of, and belief in the values and aims of, Manchester Central Foodbank and the Trussell Trust.

Desirable Skills and Experience

• Experience of volunteer management.

Essential Behaviours and Competencies

• A clear understanding of, and belief in the values and aims of, Manchester Central Foodbank and the Trussell Trust.
• The ability to communicate and work with people with a range of backgrounds, views, and interests and build ongoing relationships and trust.
• Personal integrity, high professional standards, and honesty.
• Empathy and confidence when working with people who are experiencing financial and/or personal hardship.
• Passionate about social justice and tackling food poverty.
• Ability to be hands-on and adaptable in changeable circumstances.

Keeping Young People Safe

We are committed to keeping young people safe. All successful applicants will undergo an enhanced DBS (England & Wales) check and receive ongoing safeguarding training.

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment and be expected to uphold excellent safeguarding practice at all times.

Are you passionate about helping young people build brighter futures?

Do you love building relationships and making things happen in education? If so, we’ve got a brilliant opportunity for you to join our team as an Educational Partnerships Manager at Young Enterprise.

Who We Are

We’re Young Enterprise – a national charity with a bold mission: to give every young person the skills, confidence, and mindset to thrive in the changing world of work.

For over 60 years, we’ve empowered more than 7 million young people through hands-on enterprise and financial education programmes. Whether it’s launching a student business or learning how to manage money, we help young people develop key life skills-teamwork, leadership, problem-solving, and resilience.

We’re a passionate, down-to-earth team of 90+ staff and 2,000+ volunteers who believe that every young person, regardless of background, deserves a fair start in life.

Why Join Us?

We think Young Enterprise is a great place to work—and we’re proud of our people-first culture. Here’s what you can expect:

• A friendly and supportive team where your voice is heard
• A strong commitment to diversity and inclusion—we want everyone to feel they belong
• Generous holiday allowance and flexible working
• Cycle-to-work scheme, life assurance, and NHS top-up plan
• Ongoing learning and mentoring opportunities
• A chance to directly impact the lives of young people every single day

About the Role

This is a role where you’ll really see the difference you make.

As Educational Partnerships Manager, you’ll work across Dorset and the South Coast of Hampshire, building partnerships with schools, colleges, youth organisations and community groups-particularly in areas where opportunities are hardest to come by.

You’ll be right in the mix: planning events, delivering programmes, supporting volunteers and connecting with school staff to make sure young people have access to our inspiring enterprise and financial education experiences.

You’ll be a key driver of our Inspiring Futures programme-helping young people break down barriers and imagine bigger futures.

It’s a varied, people-focused role with loads of room for creativity, independence and collaboration. Whether you’re visiting a school, chatting with a funder, or supporting a trade fair, you’ll be helping young people build skills that will last a lifetime.

You’ll love this job if you are…

• A brilliant relationship-builder, confident working with teachers, volunteers, and community leaders.
• Passionate about education, social mobility, and giving every young person a chance to shine.
• A natural communicator-whether leading a session in a classroom or inspiring a room of volunteers.
• Organised and able to juggle multiple projects (with a great sense of humour!).
• Self-motivated, adaptable, and happy working remotely but never alone-you’ll be part of a close-knit regional team.
• Excited by the idea of doing a job that combines delivery, relationship-building, fundraising and volunteering.

Key Responsibilities

• Build and grow relationships with schools, colleges, youth clubs and local communities.
• Focus on expanding our reach in areas of multiple deprivation and underrepresentation.
• Deliver and support the rollout of YE programmes in schools and other settings.
• Recruit, train and support volunteers-making sure they feel valued and inspired.
• Work with your regional team to meet shared goals and celebrate local impact.
• Help secure local funding by supporting fundraising efforts and managing project deliverables.
• Support the planning of events, trade fairs and celebrations for young people.
• Keep accurate records, track impact, and make sure safeguarding is front and centre.

A few practical things

• This is a hands-on role-you’ll sometimes be lifting resources, setting up venues and travelling regularly (a car and full driving licence are essential).
• You’ll need to be happy occasionally working evenings or weekends during peak delivery times.
• Expect to be on your feet during some events or sessions-it’s all part of the fun!

How to Apply

If you’re ready to help shape the futures of young people across Dorset and the South Coast of Hampshire, we want to hear from you!

Please send your CV and a cover letter (max 2 pages) telling us why you’re the right person for this role. Applications must be submitted by 23:30 on 26 July 2026. Please note that applications without a cover letter will not be considered.

Interviews will be held via Teams and may take place before the closing date. Please note, we are only able to respond to shortlisted candidates.

Full details can be found in the Job Description.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

Join us – and help us give every young person the chance to thrive. Apply today!

Overview

The role will provide high-quality administrative, systems, and research support to the Quality Team, enabling consistent quality assurance across the grant-making cycle. The postholder will administer and improve the team’s Salesforce processes and data standards, coordinate key workflows and information management, support the Director of Quality, Quality Assurance Specialist and Impact (MEAL) Coordinator with scheduling and documentation, and deliver defined research tasks and short projects (e.g., into quality assurance approaches, MEAL frameworks, tools and best practice) to strengthen the team’s work.

Key internal relationships: Director of Quality; Quality Assurance Specialist; Impact (MEAL) Specialist; Regional Directors, Programme Managers and Project Officers; ICPO; Finance; Data/Systems owners.

Key Responsibilities

Salesforce administration and systems support

• Administer the Quality/Projects components of Salesforce (and associated tools), including user support, data standards, fields/picklists, basic configuration tasks within delegated permissions, and documentation of processes.
• Maintain data quality rules and routines (validation, required fields, definitions, and guidance) and run regular data quality checks, working with colleagues to resolve issues.
• Produce and maintain reports/dashboards for the Quality Team (e.g., pipeline status, stage-gate progress, approvals, conditions, timeliness, data completeness, and quality metrics).
• Log, triage, and coordinate Salesforce improvement requests, liaising with system owners/IT and supporting user testing and roll-out of updates.
• Create and maintain user guidance (how-to notes, short training materials) to support consistent use of Salesforce and associated quality workflows

Administrative support to the Quality Director and team coordination

• Support the Quality Assurance and Impact (MEAL) Specialists with planning timetables, collating papers, maintaining decision/action logs, and following up actions with stakeholders.
• Prepare and format documents to agreed standards (templates, document control, version control) and maintain an audit-ready filing system in SharePoint (or equivalent).

·Coordinate team processes, including shared calendars, team meetings, process documentation, and communications that help the Quality Team operate consistently.

Research and special projects (Quality assurance, MEAL and learning)

• Undertake defined research tasks to support the Quality Team’s priorities (e.g., QA approaches in grant-making, MEAL frameworks and tools, file review methodologies, sampling approaches, learning loops, and good practice in documentation and audit trails).
• Produce short research summaries/briefings with practical recommendations for the Director of Quality and Specialists, including options, pros/cons, and implications for Barnabas processes.
• Support discreet improvement projects (e.g., updating templates/checklists, improving guidance, piloting a new dashboard or QA tool) and track actions to implementation.

·Maintain a small library of standards, templates, guidance, and reference materials (including MEAL and QA resources) for the team.

Pre-Committee Proposal Scrutiny

·Formal review of all project proposals before submission to the projects subcommittee to improve quality by ensuring:

oProposals are internally consistent;

oProposed solutions credibly meet the identified needs;

oThe response is proportionate and broadly consistent with other Barnabas Aid projects of a similar nature;

oBeneficiary selection is conducted appropriately and can be justified;

oThe proposal is strategically aligned, represents good value-for-money and meets all of Barnabas Aid’s project policies;

oRelevant harms have been considered and mitigated;

oA proportionate M&E approach is in place;

oPrudent but pragmatic financial arrangements (e.g. split into tranches, use of intermediaries) are adopted and justified.

·In conjunction with regional teams, undertake light editing of proposals to improve clarity and correct inconsistencies and typographical errors.

·Document checks to ensure all due diligence activities have been conducted before proposal is put to the subcommittee.

Post-Committee Follow-up

·Track actions provided by committee to ensure projects fully implement committee decisions (e.g. splitting into tranches, reporting requirements, risk management, etc)

·Draft, for regional team’s approval, project approval/project rejection letters to partners, including all relevant provisions for management of the grants.

Compliance, confidentiality, and continuous improvement

• Handle sensitive information responsibly, ensuring appropriate confidentiality, data protection, and information security practices are applied.

·Support the Quality Team to evidence required checks and maintain consistent records across systems and files, raising risks or gaps as appropriate.

Other duties

The above is not an exhaustive list of duties. From time to time, the employee may be asked or required to carry out other additional tasks, or duties, over and above their usual day to day activities. Employees are expected to work collaboratively across the regional team, including providing flexible support and surge cover as needed.

Person Requirement

Essential

·Bible-believing follower of Jesus: Demonstrates a personal commitment to discipleship and growing in faith. In good standing with their Church, actively

participating in its life and community. Committed to affirming and signing Barnabas Aid’s Statement of Faith.

·Educated to degree-level or equivalent, with strong administrative and systems experience.

·Evidence of continuous professional development relevant to administration, data/systems, quality, research, MEAL, or project/grants work

·Experience in a busy administrative role, supporting multiple stakeholders, scheduling meetings, and coordinating actions to deadlines.

·Experience administering or providing ‘super-user’ support for a CRM/database (preferably Salesforce), including maintaining data standards and producing reports/dashboards.

·Experience with document control and shared filing systems (e.g SharePoint), including version control and maintaining audit-ready records.

·Experience undertaking structured research tasks and producing clear summaries/recommendations for non-specialist audiences.

·Highly organised with strong attention to detail; able to manage multiple deadlines and stakeholders.

·Strong systems aptitude: able to document processes, apply data standards, run checks, and support colleagues to use systems consistently.

·Ability to produce clear reports/briefings and summarise research into practical recommendations.

·Confident with Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint) and comfortable learning new systems.

·Discretion and good judgement when handling confidential/sensitive information.

Desirable

·Experience working in the charity, international development, or faith-based sector.

·Salesforce administration training/qualification (or equivalent CRM certification).

·Training in research methods, MEAL, data analysis, or quality/process improvement

·Experience in grants administration, governance support, programme/project support, or compliance-focused roles.

·Experience supporting QA, audit, MEAL, or learning processes (e.g., file reviews, indicator tracking, learning events).

·Ability to build and maintain Salesforce reports/dashboards and/or familiarity with basic Salesforce admin concepts (profiles/permissions within delegated scope).

·Familiarity with MEAL concepts (monitoring, evaluation, accountability and learning) and how they support quality and learning in programmes.

·Understanding of grants governance, restricted funds, and/or donor intent in a charity setting.

·Experience working in a distributed/remote team environment.

Personal Qualities

·Service-minded and collaborative; enjoys enabling others to do their work effectively.

·Proactive and solutions-focused; comfortable addressing issues, prompting actions and following up with colleagues.

·Curious and methodical; able to work independently on research tasks and present findings clearly.

How to Apply

Please apply by submitting your CV and a cover letter demonstrating how your skills and experience make you a good fit for this role and for the mission of Barnabas Aid.

Reporting to the Head of Change, the Programme Manager will manage the Foundation’s strategic change portfolio of work. You will establish a trusted, secure, well‑governed programme of change. The role will be responsible for delivering the project assurance board, ensuring that all programmes of work deliver the organisational-wide change the charity requires.

This role is cross-organisational, with involvement with the Chief People Officer on the operating model, the Chief Finance Officer, and the Director of Transformation on planning and delivery. 

The role will assist in delivering:

• A transformational, organisation-wide approach to change grounded in best practice.
• High-quality, consistent programme delivery through a strengthened PMO capability.
• Improved organisational readiness and staff confidence during periods of change.
• Clear, measurable outcomes across the Foundation’s strategic transformation priorities.
• A culture that embraces innovation, adaptability, and continuous improvement.

Key Responsibilities

Strategic Data Leadership:

• Establish and maintain programme governance frameworks, controls, and reporting standards. 
• Ensure the programme delivers measurable business value and ROI. 
• Provide executive-level reporting to sponsors and other appropriate governance groups. 

Portfolio & Delivery Oversight: 

• Oversee multiple interdependent projects, managing the end‑to‑end delivery, from design through to implementation and evaluation.
• Manage the programme with clear plans, milestones, budgets, and risk management so that the Foundation is well informed about the programme’s performance. 
• Drive delivery to time, cost, scope, and quality targets. 
• Ensure benefits realisation planning and post-implementation reviews are held, and findings shared where appropriate. 

Risk & Issue Management: 

• Develop a programme-level risk management framework. 
• Proactively identify cross-project risks and systemic issues, using data, evidence and learning to improve programme effectiveness
• Develop organisational-wide mitigation and contingency strategies. 
• Ensure regulatory, compliance, and governance standards are met within Projects

Change & Transformation Leadership: 

• Lead on large-scale organisational change initiatives. 
• Embed change management and organisational adoption. 
• Develop communication plans to support transformation. 
• Embed new ways of working, processes, or systems. 

Financial & Commercial Management: 

• Support delivery leads with the development of business cases. 
• Ensure financial performance and cost control are managed, an appropriate use of charitable funds and value for money
• Develop in Project vendor and third-party relationships and serve as an escalation point for delivery leads. 
• Assist on procurement strategy where required. 

Team & Capability Leadership: 

• Lead and mentor more junior project managers and delivery leads so that project teams’ performance are consistent across the programme. 
• Develop performance standards and accountability structures. 
• Foster a culture of delivery excellence and continuous improvement. 

Quality & Continuous Improvement: 

• Identify opportunities to improve ways of working, programme design and delivery
• Implement programme assurance and quality control measures. 
• Promote best practices in project and programme management. 
• Conduct lessons-learned reviews and drive process improvement. 

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, abilities, and attributes:

• Self-starter who is adaptable, able to operate strategically and hands‑on in equal measure.
• Willing to learn and develop new skills, and help to develop the knowledge and skills of peers 
• Committed to the principle of continuous improvement, with careful attention to detail and due process 
• Committed to delivering consistent and high-quality customer service to both internal and external stakeholders 
• Good interpersonal skills and able to influence and effectively liaise with both internal and external communities 
• Confident in communicating well, both in writing and verbally, and exhibits listening and influencing skills, working with integrity, and exhibits the Foundation’s core values 
• Skilled in working with agile methodologies 

Knowledge, experience, and qualifications:

• Proven experience in advanced programme and portfolio management expertise, delivering large, complex, multi-stream programmes. 
• Able to demonstrate good strategic thinking and commercial acumen, showing strong problem-solving and analytical capability. 
• Good financial literacy (budget management, cost modelling, ROI analysis). 
• Expertise in building business cases, development, and benefits realisation planning. 
• Expertise in leading cultural organisational changes, bringing planning to life across an organisation.
• Excellent communication skills with the ability to translate technical concepts for senior and non‑technical audiences.
• Track record of influencing at senior/executive levels 

Desirable Qualifications: 

• MSP, PgMP, PRINCE2, PMP, or equivalent. 
• Experience in fundraising and fundraising organisations (desirable)

Benefits: 

• Contributory pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

The Society of Authors (SoA) is the UK's largest trade union for all types of writers, illustrators and literary translators. We’ve been advising authors and speaking out for the profession since 1884. 

We’re currently looking to welcome a Finance Manager to our team.

The role

The Finance Manager leads on the operational management of the finance function to ensure there are robust financial controls, effective reporting and efficient day-to-day financial operations across the organisation, including our ancillary charities and literary estates. The postholder is expected to foster excellent working relationships across the organisation with all staff, member volunteers, senior colleagues, board members and charity trustees.

Reporting directly to the Chief Operations Officer, the Finance Manager has significant responsibility for:

· Management accounts and reporting

· Budgeting and forecasting

· Cashflow oversight

· Audit and compliance

· Financial controls and process improvement

· Operational financial analysis

Responsibilities

Day-to-day financial management 

• Manage the day-to-day finances for the organisation. Ensuring all aspects of the financial systems are accurate and kept updated including banking and sales and purchase ledgers.
• Manage the finances for our 14 charities. Ensure all aspects of the financial systems are kept updated.
• Undertake monthly reconciliations ensuring all transactions are properly and efficiently recorded.
• Prepare quarterly VAT returns for the organisation including the partial VAT exemption calculation.
• Oversee the management and appropriate allocation of any restricted funds for the charities ensuring that monies are allocated as per donor wishes or grant specifications.
• Prepare any ad hoc budget request and figures for other departments or the management.
• Regularly review and maintain financial policies and procedures.
• Support with funding bids and reports for donors and grant-making bodies.

Budget process management

• Work closely with the Chief Operating Officer on preparing the annual budgets for the organisation and our ancillary charities.
• Prepare quarterly figures for review, explaining any variation from budgeted figures.
• Monitor the actual spend against budgets for all the charities.

· Ensure adequate cash flow to meet the needs of the organisation and our charities in consultation with the Chief Operating Officer and Head of Charities.

• Work closely with all Departmental Heads to ensure they fully understand their budgets and ongoing organisational performance against budget. 

Statutory reporting

• Assist the Chief Operating Officer with the preparation of the organisation’s accounts.
• One of the main points of liaison with the external auditors, ensuring all supporting papers are collated for an efficient and effective annual audit to take place.
• Maintain fixed asset register and inventory of all equipment contracts and agreements.
• Ensure adequate controls are in place to safeguard the financial assets of the organisation.
• Lead on preparing all our charity accounts.
• Assist the COO to ensure the organisation and its ancillary charities are compliant with statutory bodies and external institutions including:

o Companies House

o Certification office

o Charity Commission

o HMRC

o  All banks and payment processors

Financial risk management

• Work with the Chief Operating Officer to ensure that the appropriate processes are in place for the long-term financial viability of the organisation.
• Develop, update and produce long-term cashflow forecasts for both the organisation and our ancillary charities.

· Ensure appropriate financial risk management techniques and controls are in place at strategic and operational levels. 

Governance support to the Finance Sub-Committee and Charity Trustees

• Assist in the preparation of all associated papers and minutes for the Finance Sub- Committee.
• Assist the Chief Operating Officer in preparing papers for Board and Charity Trustees.

 The duties above outline the broad areas of responsibility. The SoA reserves the right to vary these duties to suit the requirements of the business.

 Person specification

Essential

• Minimum part-qualified accountant or qualified by experience with strong financial management experience, with an ability to understand the practical impact of finance decisions and processes across the organisation.

· Strong IT skills including the Microsoft Office suite, in particular Excel, and experience of using databases. 

• Experience of using Sage 50 Cloud Accounts.
• Significant experience and confidence in managing a full range of finance operations in a small or medium sized organisation in the not-for-profit sector.
• Confident presenting financial information to non-financial audiences.
• Demonstrates excellent attention to detail, organisation and communication skills.

· Resilience in working under pressure, ability, and willingness to both give and take constructive feedback. 

· Bring ideas for improvements and is open and honest in all communications where relevant and appropriate. 

• Ability to work with the Chief Operating Officer to develop the formulation of long-term financial plans and strategies for the society and its ancillary charities.

Desirable Skills

· Specialist knowledge of Charities, including Charity SORP guidance and procedures, underpinned by strong theoretical knowledge and practical experience. 

· Experience of working for a trade onion or a membership organisation.

· Tax and charities law, including a good understanding of partially exempt VAT status.

 What we offer

As a progressive and ethical not-for-profit organisation, we offer a range of benefits to support your physical, mental, and financial wellbeing. We are a London Living Wage and a Disability Confident – Committed employer.

Benefits include:

• Competitive salary
• Cycle-to-work scheme.
• Death-in-service benefit (8 x salary)
• Employee assistance programme
• Flexible, hybrid working practices.
• Family-friendly, disability-confident inclusive culture
• Generous annual leave, including all bank holidays.
• Salary exchange pension scheme
• Interest-free annual travel card loan
• *Office closure over Christmas
• Private healthcare

*Colleagues can work over the Christmas period, although the building is closed. For those who wish to take additional time off, colleagues take these days from their annual leave allowance.

As an employer, we nurture a working environment in which staff can grow and develop. We recognise the value of flexibility in the way we work with a positive culture of hybrid working practices.

Inclusion, diversity, and representation are at the core of our values, and we work to tackle structural discrimination and prejudice. Part of this commitment means that we are looking to increase diversity in our organisation at all levels. We strongly encourage applications from a broad range of social, cultural, educational, and underrepresented backgrounds

Director

We are seeking an experienced and visionary Director to help lead a multi-award-winning charity into its next phase of growth and impact.

Position: Director
Salary: £52,500 - £57,500
Location: Hybrid – at least 4 days per week in the office (N7), with regular travel to prison sites
Hours: Full-time
Closing Date: 10th July 2026

About the Role

The charity supports people serving prison sentences through creative music and peer-led employment programmes. Working closely with the existing Director and Board of Trustees, you will help shape and deliver the organisation's strategic vision while ensuring the successful delivery of programmes across multiple prison sites.

Key responsibilities include:

• Leading strategic planning and organisational growth
• Developing and delivering fundraising and income generation strategies
• Securing grants, contracts and partnership opportunities
• Overseeing financial planning, budgeting and reporting
• Managing contracts and relationships with prison and sector partners
• Leading and supporting a dispersed team
• Acting as an ambassador for the organisation with funders and stakeholders

About You

You will be a strategic and hands-on leader with:

• Significant leadership experience within the charity, criminal justice or wider social impact sector.
• Experience as a senior leader, Director, CEO or member of a leadership team.
• A strong track record in fundraising, income generation and partnership development.
• Experience securing and managing contracts, organisational operations and financial oversight.
• Strong strategic, operational, and financial management skills.
• Experience leading and supporting dispersed teams in complex environments.
• A strong understanding of prisons, rehabilitation and the barriers faced by people within the criminal justice system or related sectors (homelessness, substance use, rehabilitation).
• Excellent communication, relationship-building and stakeholder management skills.
• Strategic thinking combined with a practical, hands-on approach.
• A genuine commitment to social justice and belief in the transformative power of creativity, music and peer-led support.

About the Organisation

Established in 2014, the charity delivers creative music and peer-led employment programmes in prisons across London, Kent, the Midlands and the North East. The organisation works alongside people facing significant barriers, helping them develop skills, confidence and pathways into employment while creating meaningful opportunities for long-term change.

Other roles you may have experience of could include: Chief Executive Officer, Deputy Chief Executive, Operations Director, Executive Director, Director of Services, Head of Programmes, Director of Operations, Managing Director, Director of Partnerships, Charity Director. #INDNFP

We welcome applications from people of all backgrounds and are committed to building an inclusive and diverse workforce.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. 

Lichfield Cathedral is about to embark on an exciting period of fundraising and development.

Are you a team player

• With senior fundraising experience?
• With experience of managing a team?
• Who enjoys engaging with stakeholders?
• Who has worked on large grant applications?

Do you have

• An excellent eye for detail?
• A desire to support a good cause?
• Excellent communication skills?

If you have the skills and qualities required and would like to work within our dedicated team at Lichfield Cathedral, then we would love to hear from you.

We are looking for a Temporary Policy Advice and Support Officer to provide support to the committees, line managers and senior policy advisers for high profile member body. You will need extensive experience working with and supporting committees with drafting agendas, briefings, and minute taking.

Hybrid role , min 1 day in the London Office

The Role
Support line managers and senior policy advisers within the team, by undertaking research, analysis and draft written reports on policy issues specific to committee, as required
Contribute to the development of guidance and other materials to support members to comply with policy, regulations, legislation etc, as required
Produce drafts of committee updates
Contribute to the development of committee newsletters or other communications with members
Provide support to smooth running of committees within area of responsibility (including arranging meetings, collating/despatching agenda and papers, attending meetings, developing draft minutes for review, recording and following up completion to report back to committee) as required
Contribute to the development and delivery of the directorates business plan, performance indicators and risk management plan

The Candidate
Ability to grasp new policy concepts quickly to undertake research and analysis of policy issues
Ability to draft minutes, policy reports and briefings for review by line manager and/or relevant committee lead
Ability to provide support to ensure smooth running of committees
Ability to work flexibly, picking up new areas of work and responding to areas of need in a positive manner
Quick thinker ability to respond decisively to issues on the day of committee meetings (eg. IT failure, catering issues etc)
Experience of providing project support
Understanding of the associations dual roles as trade union and professional body
Personal resilience occasionally comes into contact with challenging member

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Supporter Acquisition Executive

We are looking for a confident and driven marketer who is eager to join a hard-working and ambitious Individual Giving team. As the fastest growing medical research charity in the UK, we're proud that the Individual Giving team is continuing to produce highly successful campaigns, driving income, and acquiring the most engaged new supporters.

Working with teams across the charity, you'll be supporting the Senior Officer and Officer to plan and deliver direct marketing campaigns across a range of channels, including digital and print. You'll also work with external agencies to support campaign delivery. Activity within the acquisition portfolio is varied, from helping to develop online supporter journeys and prize-led campaigns to supporting training and campaign communications. Your work will help drive income and attract new, engaged supporters to the charity. This is an entry-level role suited to someone organised, detail-focused and keen to develop a career in fundraising, marketing, or supporter communications.

On a day-to-day basis, the post holder will support campaign activity, compile regular reports across a range of financial and non-financial KPIs, and help ensure compliance with the latest regulations and codes of practice.

The successful candidate will help the team deliver well-organised, accurate and timely direct marketing activity. They will keep campaign administration on track, maintain reliable records, communicate clearly with colleagues and suppliers, and show enthusiasm for learning about supporter engagement and fundraising.

The successful candidate will be eager to learn and develop and will bring a proactive approach to supporting a collaborative team with ambitious goals.

You'll be part of a team that works across a multitude of channels; speaking to range of audiences with one theme in common - compelling people to support our work and bring about life-changing dementia treatments.

Key Responsibilities:

· Support the planning, coordination, and delivery of successful campaigns across a range of channels, including digital and print.

· Assist with preparing campaign briefs, schedules, fundraising scripts, and other marketing materials.

· Help maintain accurate supporter data, ensuring records are updated carefully and in line with data protection requirements.

· Liaise with internal teams and external suppliers to help ensure campaign activity is delivered on time and to agreed standards.

· Process invoices, purchase orders, and other routine financial administration linked to campaign activity.

· Help ensure all campaign activity complies with relevant regulations and codes of practice.

· Work closely with Data and Digital teams to ensure effective processes are worked to and full campaign evaluation is possible.

· Assist with reporting by gathering campaign results, updating trackers, and maintaining accurate records.

· Proofread campaign materials and help ensure communications are accurate, consistent and supporter focused.

· Conduct monthly competitor analysis, support weekly call listening, monitor social media comments relating to campaigns, and share team updates on the intranet.

Knowledge, skills and experience needed:

· Good organisational skills and the ability to prioritise workload.

· Focus on results and continuous improvement.

· Excellent attention to detail.

· Excellent written and verbal communication skills and the confidence to communicate with people of all levels.

· Agency management skills.

· Use of CRM or database systems.

· Strong team player and self-motivator.

· Flexibility to work some unsocial hours and willingness to travel independently.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £24,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 5th July 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

The Education Quality Manager role leads and sets the strategic direction for the team providing support and development of academic representation at Arts SU, enabling effective voice and ensuring a better academic experience for students at UAL.

If you’re passionate about representation, love governance and quality assurance, and are skilled at navigating competing priorities whilst supporting your team, we’re looking for you! No day is the same for the Education Quality Team, but a drive to support students and enable them to challenge institutional structures is a must for anybody in this role.

JOB PURPOSE 

• To lead and set the strategic direction for the team providing support and development of academic representation at Arts SU. 
• Develop and lead ambitious plans to evaluate and develop the academic representation system at UAL, building engagement levels, impact, and visibility year on year. 

KEY RESPONIBILITIES

Leading a high performing team:

•  Provide leadership, strategic direction and day to day operational management of the Education Quality Team; motivating, supporting and developing team members to ensure that they have the necessary skills and knowledge for their roles as well as manage performance. 
• Develop succession plans and identify training and development requirements within the team. 
• Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments. 
• Identify the need for, recruit and manage student staff as necessary. 
• Be accountable for the quality of outputs of the team. 
• Provide support to the student officer team helping and equipping them to be knowledgeable and informed representatives. 
• Ensure the whole organization is aware of and understands the work of the Education Quality team. 

Strategic Development

• Lead the Academic Representation’s System’s involvement with the University’s quality assurance processes. 
• Oversee the development of systems and processes for capturing, tracking, and sharing student feedback, issues and the impact of academic representation. 
• Lead the analysis of student feedback to advise and support student representatives to lobby and influence the University’s policies, procedures and practice. 
• Lead the promotion of the service within UAL, building relationships with relevant stakeholders and making it easy for staff and students to understand the purpose of the team and its work. 

Financial & Resource responsibility

• Manage a substantial Education Quality Team budget, being responsible for resources that are allocated to the department and ensuring these are effectively managed and controlled.
• Review and establish processes, systems and policies and where appropriate standard procedures for activities to maximise efficiency, ensure deadlines are met and to ensure a positive return on investment.

 Oversight & development of Academic Representation

• Manage and support Education Quality Coordinators to deliver Arts SU’s academic representation systems bringing support for representatives and innovation around student engagement. 
• Provide day-to-day management of our academic representation system, including managing relationships with UAL staff who work on this system in Colleges, Schools and Academic Quality. 
• Work to further develop our partnership with the University to establish the Education Quality Team as expert practitioners and a source of good practice on student engagement, representation, and co-production. 
• Work in partnership with staff and elected officers to deliver a holistic and high-quality academic representation system, including managing the election, training, year-round engagement and development of academic representatives and other related roles as relevant. 
• Work closely with colleagues to support and deliver successful SU elections and awards events. 

Policy & Officer support

• Lead the Education Quality Team’s work in providing comprehensive policy support to Arts SU’s Full-time Officers and School Representatives on education issues and developing effective lobbying strategies to influence the policies that impact students’ lives. 
• Support engagement in College committees and working groups by maintaining an accurate and up-to-date record of representatives and staff committee responsibilities, accompanying representatives where appropriate and coordinating a system for committee briefing and de-briefing. 
• Work with colleagues to deliver high profile campaigns based on evidence and insights. 
• Work with the wider team to develop relationships with academic societies, and to develop their ability to support student representation and engagement. 
• Provide regular and structured reports or presentations to colleagues to support strategic decision making throughout Arts SU. 

Benefits and perks

Our staff enjoy working in a dynamic and supportive environment that prioritises their personal and professional development. Our annual staff satisfaction survey shows that staff value the opportunities they have to learn and grow within their roles. We perform highest in the areas of personal development, relation- ships with managers, work atmosphere, and relationships with colleagues.

• Generous holiday entitlement (over 40 days)
• A summer 4 day working week
• Family Friendly policy
• Cycle to Work scheme
• NUS TOTUM staff discount
• Flexible working
• Employee Assistance Programme (EAP)
• Long service award
• Free staff places on UAL short courses

This is a pivotal role within a small, ambitious team, working closely with clinical leaders and committees to deliver high-quality education for a diverse membership including nurses, consultants, resident doctors, pharmacists, scientists and allied health professionals. 

You will play a key role in shaping and delivering BSH’s educational offer – from webinars and podcasts to in-person events and digital learning resources – as well as leading the development of our new online Knowledge Hub. 

Key Responsibilities 

• Support the BSH Education Committee and deliver its programme of educational activity 

• Plan, coordinate and deliver webinars, podcasts, events and educational resources 

• Lead the development and management of the BSH Knowledge Hub, ensuring content is high-quality, relevant and up to date 

• Track engagement and usage data, including CPD activity 

• Support delivery of education sessions at external events and contribute to BSH events 

• Work collaboratively with other societies and organisations to enhance educational content and signposting 

• Support educational outputs across BSH committees, particularly the Nurse Forum and Research Forum 

Salary: £35,159 to £36,935 (starting salary range)

Working pattern: Full-time, Permanent (35 hours per week)

Pension: USS

Annual leave: 25 days plus 8 bank holidays, 3 well-being days, and a Christmas office closure

Location: Hybrid, flexible working model with an office located in central London. Occasional UK-wide travel for GHE and relevant events.

Reports to: Policy Manager (Skills, Innovation, International)

Purpose

GuildHE is seeking an ambitious Policy Officer to play a pivotal role in the next phase of our organisation’s growth. Working directly with the Head of Research Policy and the Policy Manager (Skills, Innovation, International), you will help monitor, analyse, and respond to policy initiatives within the research and innovation space.  You will support a range of member-focused events and activities to ensure staff in our member institutions are well-informed and supported. This includes supporting the management of the GuildHE Research Consortium and leading on the organising and delivery of our flagship annual PGR Doctoral Festival, helping our members develop, share best practices, and maximise their research impact.

Key Responsibilities 

Policy Analysis & Communication

1. Horizon Scanning: Monitor government departments (e.g., DSIT, DfE), funding and regulatory bodies (UKRI, Research England, OfS, Innovate UK), and other stakeholders for policy updates, funding calls, and consultation launches in relation to Research and Innovation policy.

2. Briefings: Produce concise policy briefings, data summaries, and position papers for GuildHE members and leadership on key Research and Innovation issues (e.g., REF, knowledge exchange, KEF, commercialisation, research culture, open research). Develop high-quality external reports, consultations, blogs and other materials articulating member challenges and opportunities.

3. Consultation Drafts: Assist senior policy colleagues in gathering evidence, analysing member feedback, collaborating with sector stakeholders, and drafting compelling arguments that articulate the unique perspectives of GuildHE institutions.

4. Share Best Practice: Identify case studies across the GHE membership to share best practice internally and externally and drive national conversations about new ways of working and operating in the sector.

5. Policy issues: Maintain up-to-date knowledge of national and institutional research and innovation policies indicated by the Head of Research Policy or Policy Manager (Research, Innovation, International).

Member Support & Consortium Coordination

1. Member Engagement: Maintain regular, positive communication with research and innovation leads across member institutions, fostering a collaborative network.  Support relevant GuildHE member networks, including the Knowledge Exchange, Innovation and Place network, promoting communication, collaboration, and best practice exchange to inform evidence-based policy development.

2. Member development: Provide support for timely implementation of good practice guidelines and associated resources, within agreed budgets. This includes assisting with members' business development initiatives, such as Research Degree Awarding Powers.

3. Event Delivery: Develop and deliver content for events including the GuildHE Research Consortium meetings, the Research and Knowledge Exchange Symposium, PGR Doctoral Festival, the PGR Network for global majority students and sandpits/match events, workshops and roundtables. 

4. Shared Services: Collaborate with other GHE teammates to maintain and deliver our shared services (i.e. research outputs repository, shared postgraduate online training, research impact tracking and researcher development tools) and explore new services in response to members’ needs

5. PGR Students: Develop and deliver initiatives for postgraduate students and early career researchers (e.g., our PGR Support Programme and associated student networks), working closely with the Policy Manager (Student Experience) to ensure postgraduate students are reflected in broader student support policies.

The postholder will also be expected to:

1. Actively support the delivery of the GuildHE strategy.

2. To contribute positively to a small, professional team focused on delivering excellence in their members’ interests.

3. Support GuildHE events and communication activities as appropriate - including campaigns, writing articles, blogs and press releases.

4. Build strong relationships with key stakeholders at HE institutions and sector agencies, including senior leaders, academics, and policy staff.

5. Gather feedback from HE institutions and use this to inform the continuous improvement of our services.

6. Demonstrate a proactive approach to embedding EDI principles within all policy development and advocacy efforts.

7. Represent GuildHE externally on a range of HE sector groups and projects and deputise for the Head of Research Policy or the Policy Manager (Skills, Innovation and International) as appropriate.

8. Undertake any other reasonable duties as may be required.

Person Specification

Core Skills

• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships

• Clear, concise writing skills for drafting policy responses, reports, and emails to senior stakeholders with excellent attention to detail.

• Problem-solving, Influencing and advocacy skills 

• Ability to digest complex, lengthy policy documents and extract key themes relevant to GuildHE members.

• Confident digital skills and highly proficient user of computer packages including MS Office and G Suite

• Ability to manage multiple tasks effectively, adhere deadlines, and maintain project momentum. This includes the capacity to monitor progress, identify and mitigate potential risks, and proactively address challenges.

• Experience in using data and evidence to enhance and impact assess activities. 

• Facilitation and convening skills would be advantageous 

Core Attributes

• Ability to build professional relationships quickly and sustainably with members and a wide range of stakeholders

• Able to meet deadlines, to prioritise work and to anticipate issues and problems with strong attention to detail

• A collaborative, communicative and flexible team player who is also comfortable working independently.

• An individual who shares our values of equity and inclusion and can translate these values into day to day work and impactful outcomes.

• An understanding of, or a keen interest in, the UK higher education sector, research funding landscape, or public policy.

• To be willing to travel across the UK for meetings with members, stakeholders and events and to work flexibly, when and where necessary.

Ideal Experience

• Knowledge and understanding of higher education policy, working in research and innovation and/or supporting a research environment. 

• Experience of developing policy positions and responses

• Experience in synthesising complex data and/or ideas

• Experience in supporting training and development

Job Advert

GuildHE is a formal representative body, representing diversity in the higher education sector and the widest variety of institution types across the UK.  We are undergoing an exciting period of transformation, evolving our policy approach and member-focused services to significantly increase our impact within the sector and ensure we’re providing timely, proactive support to our members as they address emerging 21st century challenges.  

GuildHE is seeking an ambitious Policy Officer to play a pivotal role in the next phase of our organisation’s growth. Working directly with the Head of Research Policy and the Policy Manager (Skills, Innovation, International), you will help monitor, analyse, and respond to policy initiatives within the research and innovation space.  You will support a range of member-focused events and activities to ensure staff in our member institutions are well-informed and supported. This includes supporting the management of the GuildHE Research Consortium and leading on the organising and delivery of our flagship annual PGR Doctoral Festival, helping our members develop, share best practices, and maximise their research impact.

If you think you can bring bold, creative and proactive energy to our small-and-mighty team to help take us to the next level, we want to hear from you!

Application closing date: Monday 12th July

Interviews: Tuesday 21st July 

Please submit your cv and a cover letter via the jobs portal

Curious about the role? Please contact Dana Gamble, Policy Manager for more information

JOB TITLE: Service Manager

RESPONSIBLE TO: Chief Executive Officer

HOURS OF WORK: 37 hours per week

BASED AT: 11/13 Queen Street, Worksop, Notts, S80 2AN

HOLIDAYS: 28 days - including statutory holidays (pro rata)

SALARY: £34,000 per annum plus benefits

Main Duties and Responsibilities

• Direct the work of Accommodation Officers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients.
• Ensure organisational standards are being met in the accommodation service across all Hope properties.
• Draw up rotas in advance for sign-off from the CEO.
• Monitor staff attendance and report absences promptly to the Management Team.
• Motivate the team through regular one to one supervisions and by modelling good  practice.
• Monitor and manage team performance and progress reporting issues at the Management Team meetings.
• Identify staff training needs and submit requests to the Office Manager.
• Ensure adequate procedures are in place, policy is clear and understood by both staff and clients.
• Supervise the delivery of other services provided on site.
• Ensure that weekly property inspections are undertaken by the Wardens and that all health and safety requirements are being met, and they are reporting and recording any actions and concerns promptly to you on a weekly basis.
• Carry out monthly property inspections on all Hope properties.
• Work with the Office Manager to manage all Health and Safety issues.
• Assist in the recruitment and selection of staff.
• Undertake regular file reviews ensuring all client files are regularly updated and are maintained in line with Hope’s requirements.
• Ensure that Accommodation Officers are monitoring the needs of clients, and monitor the initial and further risk assessments against the clients support plan to ensure progress is being made and monitored.
• Monitor Accommodation Officers caseloads and ensure that reports are completed thoroughly and accurately by the Accommodation Officer and in an acceptable timeframe.
• Ensure housing benefit and council tax applications are completed adequately and submit-ted in a timely fashion.
• Undertake disciplinary and grievance procedures as necessary.
• Undertake evictions if these arise.
• Develop assessment criteria to determine suitability of clients applying for accommodation, and confirm applications submitted by Accommodation Officer on behalf of clients.
• Deal with complaints from clients.
• Implement the warnings and exclusions’ policy where necessary.
• Ensure work with clients is tangible and leads to positive outcomes, and that Accommodation Officers are recording all outcomes.
• Submit verified staff timesheets and rotas to the Finance Manager/CEO for payment.
• Take overall responsibility for the hostel petty cash system.
• Ensure client charges are received, recorded and received by Finance Manager.
• Identify Health and Safety issues and action in line with policy and procedures.
• Keep up to date Health and Safety records in line with regulations.
• Take overall responsibility for accurate risk assessment recordings and actions.
• Take overall responsibility for the safeguarding of accommodation service staff and clients.
• Keep up to date incident reports.
• Work in partnership with other agencies to ensure a high standard of service is delivered.
• Monitor equality and diversity, ensuring an accessible service to all clients.
• Attend case conferences, joint assessments and meetings as necessary and directed by the CEO.
• Promote the service to a wider community.
• Provide written monthly reports for management/board meetings as required by the CEO.
• Provide statistical information as required by the CEO.
• To respect the confidential nature of the work.
• To participate in appropriate training and staff development programmes.
• To promote and ensure the implementation and compliance with Hope’s policies.
• To ensure that organisational services are delivered in accordance with Hope’s equal opportunity policy.
• Meet the requirements of rota systems.
• Work closely with the Finance Manager/Deputy CEO in CEO absence.
• To be on the on-call rota and available, when on call, to be on site when required in an emergency.

Person Specification

Essential

• Experience of motivating and managing staff.
• Excellent writing skills with the ability to produce concise and relevant proposals with meticulous attention to detail.
• Proven work experience and in-depth understanding of funding procedures, rules and regulations.
• Ability to be flexible and your skills in problem solving.
• High standard of computer literacy (Excel, Word, Outlook).
• Ability to plan, prioritise and work within agreed timeframes.
• Excellent communication, presentation and interpersonal skills.
• A working knowledge of and commitment to, equal opportunities and anti-discriminatory practice.
• An understanding of the need and practice for confidentiality.
• Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation.
• A thorough understanding of adult safeguarding and working with vulnerable people.
• Experience in managing contracts including quality assurance of services and the importance of monitoring and evaluating services.

Desirable

• An understanding of homelessness and relevant issues.

Job Types: Full-time, Permanent

Pay: £34,000per year

Benefits:

• Casual dress
• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Worksop: reliably commute or plan to relocate before starting work (required)

Safeguarding

Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.

Work Location: In person

Reference ID: ServiceManager26

Job role:

In this exciting and varied role, within our growing Mass Engagement department we are seeking a strategic, driven, and compassionate Individual Giving Manager to join our dynamic fundraising team.

This pivotal role will lead the development and delivery of innovative individual giving strategies that deepen donor engagement, grow sustainable income, and support families with children in hospital across the UK.

Key responsibilities:

Strategy & Leadership

• Collaborate with the Head of Mass Engagement to design and implement a robust individual giving strategy aligned with the Charity’s 5-year Impact Strategy.
• Identify and capitalise on growth opportunities across digital channels, regular giving, and mid-level donor programmes.
• Lead the Individual Giving Team (Currently 1x Individual Giving Fundraiser)

Donor Engagement & Stewardship

• Build and nurture meaningful relationships with individual donors, ensuring high levels of satisfaction and long-term support.
• Develop tailored stewardship and cultivation plans, enhancing donor connection to the Charity’s impact.
• Lead on the creation of compelling donor journeys and engagement campaigns that inspire giving and loyalty.

Campaign Management

• Plan, execute, and evaluate multi-channel fundraising campaigns and appeals, working closely with internal teams and external partners.
• Use insights and data to refine campaign strategies, improve performance, and maximise return on investment.

Data & Insights

• Leverage CRM systems and fundraising databases to monitor donor behaviour, track income, and generate actionable insights.
• Produce regular reports to inform decision-making and demonstrate impact.

Collaboration & Integration

• Work cross-functionally with colleagues in communications, digital, and Family Services to ensure cohesive messaging and donor experience.
• Champion individual giving and digital fundraising across the organisation, promoting best practices and innovation.

Skills & Experience:

Essential

• Proven experience delivering successful individual giving campaigns using multi-channel direct marketing.
• Strong track record of supporter acquisition, retention and income growth, achieving or exceeding financial targets.
• Experience managing campaign budgets and income performance.
• Knowledge of digital fundraising tools, channels and audience engagement techniques.
• Skilled in using audience insight and segmentation to improve campaign results.
• Strong understanding of donor stewardship and supporter relationship management.
• Excellent communication skills, with the ability to create compelling donor-focused content.
• Analytical approach, using CRM data and performance reporting to optimise campaigns.
• Collaborative team player who works effectively across functions to achieve shared goals.

Desirable

• Experience managing agencies and suppliers, alongside strong analytical skills to interpret data, test and optimise campaign performance
• Experience developing new income streams within Individual Giving
• Line management and team development experience
• Up-to-date knowledge of fundraising trends, especially in digital and donor engagement
• Creative thinker with a proactive approach to problem-solving and innovation.
• Highly organised with strong project management skills and the ability to manage multiple priorities.