Communications jobs in Milton keynes

Our mission? To champion human factors, set the gold standard for the discipline and support our members with professional development and engagement with a thriving community. Join us and meet some amazing people.

About us

We’re the Chartered Institute of Ergonomics & Human Factors (CIEHF) and what we do is pretty special. We’re the only professional body in the world that can award the Chartered Ergonomist qualification (yes, the only one). You’d be part of a small but mighty team that’s passionate about making a difference in human factors. It’s a role where you’ll get variety, responsibility and the chance to help shape what we do.

The role

We’re on the lookout for a Member Services Officer to join our team full‑time in the Midlands. It’s a role that mixes customer service, organisation and a bit of creativity:

• You’ll be answering member questions and making sure they feel supported.
• Keeping records neat and tidy (because details matter).
• Helping us spread the word with member communications and marketing.
• Pulling together reports that keep us on track.
• And you’ll get to help run our online events, bringing our community together.

What we’re looking for

We don’t expect you to tick every single box, but here’s what would make you shine:

• A natural communicator who enjoys connecting with people from all walks of life.
• Customer service experience - you’re proactive, solutions‑focused and not easily flustered.
• Comfortable with numbers: you’ll be handling membership fees and putting together basic financial reports.
• Organised, collaborative and good at juggling tasks.
• Tech‑savvy with CRM systems and office tools.
• Bonus points if you’ve worked with membership organisations before (but it’s not a deal‑breaker).

We have regular team meetings in the West Midlands so you'll need to be based within reasonable travelling distance. Ideally, too, you'll have a valid driving licence.

How to apply

Before you apply, you must download the full details from our website. The details explain the full job role and responsibilities, salary and where and how to send your application. (Sorry but we won't accept applications that have not followed this process.)

We are seeking a Community Development Officer to lead a major in-progress project improving recognition, support, and care for people with smell and taste disorders at a local level across England. 

This three-year, volunteer-led programme, funded by The National Lottery Community Fund has achieved significant success in its first eighteen months. We are now recruiting a new postholder to take this strong foundation forward through the next phase of delivery. 

Over the past eighteen months, we have recruited and established a thriving network of volunteers and local groups across England. This momentum is expected to continue. The Community Development Officer will work closely with existing volunteers and groups, primarily remotely, while also attending in-person events and meetings in different parts of England as needed. 

The postholder will lead the ongoing recruitment, training, and support of volunteer groups, working with them to identify opportunities for local outreach and engagement. Together, you will ensure that more people affected by smell and taste disorders access the information, support, and recognition they need, while continuing to raise awareness of these often-unrecognised sensory impairments. 

Our volunteer groups bring together people with lived experience alongside experts from the food, beverage and fragrance sectors, and other relevant fields. 

We are looking for a motivated, forward-thinking individual with experience in leading and inspiring others. You will bring energy, creativity, and excellent communication skills to drive the project forward and help build an innovative, sustainable programme of volunteer-led activity, supporting our volunteers to influence change within their communities. 

You will empower volunteers to play an active role in transforming public understanding of how essential smell and taste are to our lives, whether they are running peer support groups, organising local events, delivering talks in community settings, or representing the charity at information days. 

You will join a small, friendly and ambitious team committed to your professional development as the charity continues to grow. 

If you are passionate about making a difference, enjoy working with people, and want to contribute to a pioneering and collaborative organisation that values and empowers its community, we would love to hear from you. We are committed to equality, diversity and inclusion, and welcome applications from people of all backgrounds and experiences. 

The Support Officer’s key objective is to enable Mermaids to deliver exceptional, high-quality services by providing effective operational, administrative and coordination support. Working closely with the Operations Manager and across the Communities, Youth, Support Line and Training teams, the role will ensure smooth day-to-day operations, strong communication, accurate systems and consistent quality standards. By increasing organisational capacity and supporting continuous improvement, the Support Officer will allow frontline teams to focus on what matters most; delivering positive impact for the people and communities we serve. 

Position: Community Support Senior Officer x 3
Type: Full-time (35 hours a week), permanent
Location: Homebased (1 x with access to North West England, 1 x with access to East Midlands and 1 x with access to West Midlands). Must have access to a car with clean driving licence
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
You’ll start at our entry point salary of £ 33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Join us as a Community Support Senior Officer and make a real difference!

In this pivotal role, you’ll provide high-quality support to volunteers, volunteer managers, and service providers across our community networks. You’ll help ensure enquiries are resolved promptly, guide volunteers through their journey, and work collaboratively to maintain well-governed, compliant groups that meet local needs. If you’re passionate about empowering volunteers, skilled in communication and planning, and eager to contribute to positive change for people affected by MS, we’d love to hear from you.

Please note, you must have access to car with a clean driving licence for this role.

Closing date for applications: 9:00 on Monday 5 January 2026

We anticipate interviews will take place week commencing 12th January 2026.

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Impatience Earth is a non-profit climate philanthropy consultancy founded in 2020 with a mission to educate, challenge and inspire wealth holders to take bolder funding decisions to address the climate emergency.

For the first time, we will be undertaking work to focus specifically on climate resilience in the UK. Currently this work sits with two existing team members, and a network of Associates and advisors. We are hiring a new team member to support this work on a fixed-term contract running from 2026-2027. 

Why UK resilience? We can see the impacts of climate change in the UK are rapidly increasing  - from direct impacts such as extreme heat, flooding and heavy rainfall, to direct knock-on effects such as increasing food prices. What is often hidden is the social, economic and racial injustice at the core of climate vulnerability in the UK. The people who are disproportionately impacted by climate change are also most likely to be excluded from the process to address it. This includes women and girls living  at the intersections of poverty, disability and race who remain overlooked by climate policy and interventions, even though the inclusion of women in environmental decision-making processes has been shown to have a positive impact on their outcomes.

Climate change is occurring at the same time as trust in British society, democracy and politics is collapsing. As recent research from Climate Outreach shows, voters in the UK feel overlooked, disillusioned about the present and fearful for the future, and many are yet to be convinced that net zero offers a positive way forward. 

Yet research also shows that the majority of the public do care about climate change and protecting nature, and we know from our work that there are individuals and groups across the UK who are taking action to create a more resilient future - often on a shoestring budget. When Impatience Earth convened funders around the topic of climate resilience in the UK, we had a lot of interest. We also heard that a common challenge is identifying resilience-building work to fund. A recurring question was ‘resilience-building work: how do we know it when we see it?”

This new role at Impatience Earth is designed to help us answer two key questions: 

1. How do we use our position and bird's-eye view of the philanthropy ecosystem to make climate philanthropy work more effectively for marginalised communities in the UK and withstand political headwinds?

2. How do we build the ecosystem for gender just climate action in the UK?

To answer these, it will be important to work in partnership and collaboration with other UK philanthropic support organisations (such as the Environmental Funders Network); help build bridges between the different organisations and groups doing this work across the UK; and shine a light on the opportunities for funders and policy-makers to support climate action that builds the resilience of the people who are most affected, but often overlooked. This role is an exciting opportunity to increase awareness and action in the philanthropic sector around the different dimensions of climate risk in the UK, especially as a result of gender inequity, poverty and other intersecting forms of marginalisation. 

About Impatience Earth

Impatience Earth is a non-profit climate philanthropy consultancy with a mission to educate, challenge and inspire wealth holders to take bolder funding decisions to address the climate emergency. Since 2020, IE has catalysed over £250 million in new philanthropic funding for climate action around the world, of which over £90 million has already been disbursed to impactful organisations working to mitigate climate change and build the resilience of communities in the face of increasing climate risk.

With a core focus on climate justice, Impatience Earth explores with funders how they can effectively resource and partner with the leaders and communities on the frontline of climate actions who are often overlooked and underfunded by mainstream climate philanthropy. Impatience Earth’s portfolio of work in the UK is increasingly focused on how funders can build the power of local communities to increase their resilience against increasing climate impacts - such as extreme weather events - that also exacerbate existing vulnerabilities. 

Requirements for this role

1. You live and are legally able to work in the UK (unfortunately we are unable to sponsor UK work visas)

2. You have a good understanding of the way that climate change will intersect with different forms of oppression and vulnerability in the UK, particularly gender but also: racism, poverty and class inequality, disability, discrimination due to sexual orientation, faith, migration status and other factors.

3. You have a good understanding of the ways that climate change is already impacting communities in the UK, as well as solutions relating to resilience-building.

4. You have a good understanding, likely through your own lived experience, of the difference in economic opportunities and investment beyond London and across the different parts of the UK. 

5. You have a demonstrated ability to build trusted working relationships with a range of stakeholders, which might include: community-based organisations, philanthropic foundations and local authorities. 

6. You are respectful of people with different backgrounds, cultures, faiths and lived experiences. 

7. You are curious and a good listener. 

8. You are highly organised and motivated to work in a fast-paced organisation. 

9. You enjoy working in-person with different stakeholders, and you’re happy to travel to other parts of the UK when required to attend in-person meetings, events and represent Impatience Earth (travel expenses will be covered).

10. You can lead, and contribute to, research and written reports that can be shared with funders and external audiences. 

11. You are highly competent with online working and online collaboration including: email, Zoom conferencing, and online documentation.

Day-to-Day Activities 

Whilst this work is still being developed, and you will have an opportunity to shape it, the day-to-day activities will likely include the following. 

Strategy

• Support the development of Impatience Earth’s UK resilience strategy, by reviewing existing plans and providing feedback and suggestions.

• Throughout this role, share learnings and feedback with the Impatience Earth team, Associates and other stakeholders, aiming to ‘work in the open’.

• Help Impatience Earth to recruit and work with a group of advisors.

Relationship building and new collaborations

• Connect with the UK organisations and individuals that Impatience Earth has already built relationships with, identify opportunities to collaborate, and take plans forward. This could include convening a roundtable or co-designing an event.

• Make new connections with individuals and organisations outside of Impatience Earth’s existing network who are working to build the resilience of communities across the UK. This could be through attending conferences, community events, or cold outreach and calls. 

• Build bridges between organisations and funders working across different themes (such as climate and gender) to strengthen the ecosystem on intersectional climate resilience. 

• Develop and maintain excellent external relationships, always acting as an ambassador for Impatience Earth, to help build our reputation and profile.

• Manage the planning and execution of events, including developing an agenda, giving presentations, facilitating group discussions, and providing logistical support. 

Research and writing

• Support Impatience Earth to develop a taxonomy for gender-just climate resilience in the UK, that will later be shared with funders and other external stakeholders.

• Work with other team members  to conduct research and mapping that can form the basis of recommendations for funders.

• Draft high-quality written reports, blogs, presentations and other online materials on the topic of intersectional, gender-just climate resilience.
   

Internal knowledge management and communication

• Communicate across the Impatience Earth team, with colleagues working in different parts of the world, to share information and cross-check opportunities. As a remote team, our work is made possible by internal knowledge management and communication. This will include:

  • Timely writing up of notes and actions from meetings you attend and saving on our Google Drive

  • Sharing time-sensitive insights and opportunities with the team on Slack

  • Joining weekly online team meetings

Benefits

As part of this role, you will have a pro rata allowance of 25 days paid annual leave, individual coaching, a professional development budget and be part of a passionate team committed to advancing climate action. We have taken a range of steps to build an inclusive and welcoming work culture and we hope we will receive applications from people from a range of backgrounds.

How To Apply

We are not able to sponsor visas unfortunately and are not doing calls with candidates in advance of applications. 

We are committed to inclusive recruitment. If you have any access requirements or need reasonable adjustments at any stage of the recruitment process, please let us know so we can discuss how to support you.

Stage 1: Submit your CV plus either a cover letter (1.5 pages max), or a short video, that includes details about your relevant experience for the role and why you think you’ll be a good fit. Please consider the Requirements for this role section when you write your cover letter/record your video, particularly points 2-5. Please submit documents in PDF format as we are unable to open MS Word files.
 

Stage 2: Shortlisted candidates will be invited to an initial video interview carried out via Zoom to discuss your experience and what excites you about the role. We will send all candidates the interview questions in advance.

Stage 3: You will be asked to complete a short assignment at a time that suits you. At this stage in the process, we will offer candidates a £50 stipend to cover the time invested in this exercise.

Stage 4: As part of the final interview stage, you’ll be invited to a full interview and we will be sending all candidates the interview questions in advance. At this stage in the process, we will offer candidates an additional £50 stipend to cover the time invested in preparing for interview.

Who You Will Meet

As part of the interview process, you will meet our CEO Yasmin Ahammad, Director Sarah Farrell and People and Wellbeing Director, Heather Salmon. For more information, see our website impatience.earth.

Research and Impact Manager

Location: Remote with flexible working arrangements. You will be expected to attend monthly team meetings in Bristol (with paid travel and subsistence). 

Salary: £38,584 - £40,000 per year FTE, dependent on experience

Contract: We are open to this role being part time (0.6 FTE or 0.8FTE) or full time. We offer fully flexible working. 

Closing date for applications: Sunday 11th January 2026, 11:59pm.

*Please note, both a CV and a cover letter must be submitted for applications to be considered.

Screening calls/Interviews: Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align with the role.

Screening calls: w/c 26th Jan

Interviews: w/c 2nd Feb

Start Date: ASAP

About: The Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of almost 6,000 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our 100% Pledge Campaign. and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.

The Opportunity

This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role.

We are expanding our team and so we are looking for a Research and Impact Manager. This hands-on role would suit an insightful, evidence driven researcher and monitoring and evaluation specialist and who is a strong partnership worker. We are looking for someone who is willing to step up when something is needed and determined to see things through. 

You will need to enjoy working proactively and flexibly in a fast-paced environment, and have a logical, systematic approach, as well as excellent communication and IT skills. Our team works remotely, but there are also opportunities to co-work (depending on location). You’ll be encouraged and supported to grow and develop your research and impact evaluation skills and expertise within this role.

Responsibilities

Working closely with the Warm Welcome Operations Director and wider team your primary responsibility will be to lead on research and impact evaluation to ensure that our strategic approach is driven by evidence. You would take ownership of specific tasks as required, including;

Research:

• Developing a research strategy for the Warm Welcome campaign to help to ensure we can meet our overall campaign strategy.

• Leading on the co-design of research projects to meet the needs of the Warm Welcome campaign and our partners. 

• Developing a research and insights hub for the Warm Welcome team where they can easily access the latest statistics on relevant topics such as poverty and loneliness.

• Supporting any individuals or organisations undertaking research on behalf of the Warm Welcome campaign to ensure it is of a high quality and rigorous standard.

• Ensuring high ethical standards and safeguarding are maintained in any research project related to the Warm Welcome campaign.

• Sharing the results of this research in reports and presentations where key evidence and learning is easy for others to understand 

• Offering training and support to the Warm Welcome team related to research.

Impact Assessment:

• Supporting the continuous development of our Impact framework.

• Leading the collection of high-quality data, via methods such as survey design, polling and qualitative interviews, with the wider Warm Welcome team and Spaces network to help us to monitor, evaluate, learn and develop our collective impact.

• Ensuring we collect data with Warm Welcome spaces at every stage of their journey in joining the network, i.e. when they register to join and at regular intervals once registered to ensure we understand their impact and their support needs. 

• Developing evaluation tools and systems to ensure the Warm Welcome team are easily able to capture evidence related to our impact framework.

• Offering training and support to the Warm Welcome team related to monitoring, evaluation, learning, development and impact assessment

• Leading on partnership work related to monitoring, evaluation, learning, development and impact assessment for the Warm Welcome team

• Being the go to person for key statistics and impact data within the Warm Welcome team to be used in our communications and reporting

Teamworking:

• Supporting the work of the wider Warm Welcome/Good Faith Partnership Team as capacity and need allows

• Other responsibilities commensurate with the post.

Person specification

We are looking for candidates with the following skills and experience: 

• Strong track record of carrying out a range of relevant research projects, especially those involving community groups

• Experience of collaborating with others on research and evaluation projects

• Experience of developing and continuously improving tools and data for monitoring, evaluation, learning, development and impact assessment

• Strong analytical skills with a proven track record in qualitative and quantitative

methods

• Clear communication skills and experience of sharing research and impact assessment data in clear, concise and easy-to-understand formats for presentations and reports

• Experience in training and developing people’s skills in research and impact assessment

• Experience of contributing to and developing an impact framework

• Accurate and evidence-driven with a passion for ensuring research and impact assessments are completed to a high quality 

• Knowledge of ethical research practices, safeguarding and power dynamics in the research process

• Experience in using a CRM system 

• Tenacious with a natural drive to push tasks through to completion and to the required standards of excellence

• Highly computer literate: proficient users of Word, Excel, PowerPoint and Google Workspace, as well as being comfortable and keen to learn new technologies and use new tools

• Able to relate well to a range of stakeholders from a variety of backgrounds

• Highly organised and details-focussed

• Confident to take the initiative and solve problems pro-actively

• Self-starter, able to manage themselves and their time, juggling a variety of tasks and priorities

• Willing to work flexibly, which may occasionally require working out of normal working hours

• Willing and able to work remotely, predominantly from home, but with the possibility to co-work with other members of the team (depending on location)

• Have the right to work in the UK

Competencies and behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:

• Committed to the power of relationships to facilitate social change 

• Collaborative, inclusive, ambitious, aligning with our core values 

• Self-starters with high levels of commitment, energy and motivation 

• Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context 

• Calm under pressure, and can adapt quickly in a fast-paced environment 

• Willing to pitch in to help other team members if needed 

•  Organised with effective time management skills. 

Working arrangements 

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol, Reading or London once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK. 

• This role is remote, full-time, with flexible working arrangements

• All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

Supporting your application

• If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please us

• We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Research and Impact Manager’ in the email subject line and we’ll get back to you as soon as we can. 

• Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications. 

• For more information, visit our website or find us on X at @goodfaith 

To apply, please send a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by  Sunday 11th January 2026.  Please use ‘Application for Research and Impact Manager role’ in the email subject line. 

Background

Social AF are experts in Social Media Moderation. Established in 2021, we work with some of the biggest names in the third sector and have supported charities to raise over £30 million through their Facebook Challenges and Virtual events. 

We are a fast-growing agency with a strong reputation for delivering outstanding results. Our team of experienced fundraisers know exactly what it’s like to be on the front line and put their heart and soul into every event. 

On a day to day basis, our team maintains a safe and welcoming environment and ensures all challenge participants feel valued and well supported. Our reputation for delivering an excellent service has helped our agency grow at a rapid pace and we are fast approaching our busiest period. We are now on the lookout for talented fundraisers who understand the value of supporter care to join our team.

About the role

Our moderators manage Facebook groups of up to 18,000 virtual challenge participants. You will be working with some of the biggest names in the sector, supporting them to raise five and six figure sums. 

This role is perfect for skilled fundraisers who can provide excellent supporter care, and is best suited as an additional source of income (the majority of our team are freelancers and consultants). You must be able to begin moderation at 9am (or earlier), wrap up by 9pm and adhere to our sub-three hour response time. 

As a Fundraising Group Moderator, you would be responsible for:

• Becoming the voice of the cause you are representing, adhering to their brand guidelines at all times

• Identifying, escalating and signposting any safeguarding issues

• Managing your own time and work on own initiative

• Responding to all post and queries in under three hours

• Maximising registration conversions and fundraiser activation 

• Providing fundraising support to challenge participants

• Ensuring that the group is a safe, constructive and positive environment

• Going above and beyond at all times to provide participants with an incredible experience

Our moderation takes place between 9am and 9pm, Monday-Sunday. Different challenges have different requirements and whilst you need to be on hand to monitor the group during 9am-9pm, the role does allow for a great deal of personal flexibility.

The ideal candidate will have a minimum of 3 years' professional fundraising experience. They will understand the importance of stewarding relationships and be committed to always acting in the best possible way for the charities we work so hard to support.

Full training will be provided alongside regular one to one and monthly team meetings. 

On a day to day basis you will:

• Work off your own initiative and have exceptional time management

• Be the charity representative for the event

• Maintain a safe and positive environment 

• Identify and solve/diffuse issues within the groups

• Bring your own personality to the role 

• Follow clear processes

• Engage with participants using a warm, friendly and informal tone

• Respond to posts and questions in a timely manner

• Respond to inbox messages from participants

• Use personal Facebook profile to moderate groups (this allows us to build relationships with participants)

• Encourage and motivate participants 

• Work on GivePanel and other similar platforms to manage registrations 

• Post engaging content on a daily basis 

• Identify, report and signpost all safeguarding concerns 

Person Specification 

Essential

• At least three years’ professional fundraising experience

• Have own Facebook profile and strong understanding of the platform

• Be available for a minimum of 3 days a week (including one weekend day) 

• Excellent written communication skills 

• Ability to work off own initiative 

• Strong attention to detail

• Team player 

• Ability to multitask

• Problem solver 

• Creative and innovative 

• Exceptional time management skills

• Keen to learn new skills - your fundraising experience is a fantastic platform however group moderation can be a steep learning curve!

• Must be available to quickly adapt throughout the day should issues on the group arise

Desirable:

• Events and individual giving experience 

• An understanding of the Facebook Challenge model and/or experience of running Facebook Challenges

• Experience in using GivePanel or similar platform 

• Experience in managing Facebook Groups 

Against Malaria Foundation (AMF)

Junior Operations Manager

Full time

Job Description

AMF profile

Against Malaria Foundation (AMF) was founded in 2004 and is a charity that fights malaria in a highly effective, accountable and transparent way.

We do this by purchasing and distributing multiple millions of long-lasting insecticide-treated nets (LLINs) at a time in nationwide universal coverage campaigns. This is the most cost-effective way of preventing malaria. AMF receives donations from the public and in the last financial year received US$147 million and, in our history, now over US$780 million. AMF is particularly data-focused and monitors and reports on net use and drives and supports innovation to improve the effectiveness of malaria programmes.

AMF is the world’s third largest funder of nets.

AMF has been rated a top charity for all of the last 16 years by independent charity evaluators GiveWell, Giving What We Can and The Life You Can Save who focus on impact and cost-effectiveness.

We are a team of 15 highly motivated individuals with different skills and experience. Each person has an important role to play. All team members work remotely with constant communication between them. While the team is small, the impact is big - our net distributions protect millions of people. Our largest programme is in the Democratic Republic of Congo (DRC), where we are funding 52 million nets to protect 94 million people for distribution during 2025 to 2027. We have ongoing multi-million net programmes in other countries including Chad, Guinea, Nigeria, South Sudan, Togo, Uganda and Zambia.

Role Description

Our activities and commitments are steadily increasing, with 2026 a particularly busy year with over 60 million nets planned for distribution to protect more than 110 million people, and the next few years will be similarly busy. In light of this, AMF is recruiting a Junior Operations Manager to join the operations team and to play an important role in ensuring the success of the net distributions. We are looking for someone with strong quantitative and analytical skills who enjoys working with data. The ideal candidate will be a fast learner with scientific or numbers-oriented mindset, comfortable performing quick, high-quality analyses and communicating findings clearly.

The role will include involvement in all stages of a distribution campaign (pre-agreement, net procurement, post-agreement, during distribution, and post distribution) with a focus on two areas:

1. Data analysis - reviewing and analysing distribution, monitoring and malaria data to support decision-making
2. Operational work to support programmes, in particular across independent monitoring, net accounting and keeping internal systems up to date

Further information

Across the life of each distribution, AMF collects large amounts of data: household registration and distribution data, net transportation information, data from independent monitoring partners both during distributions and after distributions through post-distribution monitoring surveys conducted at 0, 9, 18, and 27 months. We also receive and analyse external data including population estimates and malaria burden data. These data are central to how AMF operates - it informs operational decisions, ensures we can track every net accountably from manufacturing site to household, and it also enables us to report to donors with confidence on where their nets went.

We are looking for a junior operations manager to support in two main areas:

1. Data analysis

This includes:

• Analysing distribution and independent monitoring data to:
  • Ensure data is sufficiently high quality
  • Work with monitoring partners to take quick action if operational adjustments are needed
• Working with the team to build systems enabling process automation such as data quality monitoring
• Providing ad-hoc analyses to support data driven operational decisions
• Maintaining an overview of results across countries to inform benchmarks and interpret new data
• Contributing to how we present and communicate our data, both internally and publicly. This includes summarising findings clearly and appropriately for different audiences.

2. Operational work to support programmes

This includes supporting the operations team through the stages of AMF’s programmes:

Independent monitoring

Tendering and contracting

• Sending documentation to bidding partners and receiving proposals
• Supporting budget comparisons and proposal review
• Drafting agreement documents and processing payments

Project management

• Supporting operations team and partners during data collection, drawing on the data analysis above to troubleshoot issues as they arise

Closeout

• Ensuring all reporting has been delivered (narrative and financial)
• Reviewing reporting, analysing final results and putting them in context of AMF's wider programme
• Analysing project spend against budget, proposing closeout payments and processing them

Net accounting

• Reviewing evidence of net deliveries and arrivals from in-country partners
• Checking nets were sent to locations in the quantities agreed
• Working with ops team members to flag discrepancies and support communications with partners
• After distribution, verifying and documenting nets distributed, leftover, lost or damaged Internal systems
• Keeping AMF's internal systems up to date
• Inputting and processing payments
• Ensuring distribution and project dates are up to date
• Updating the latest status for the nets for each distribution (in production, en-route to country, etc.)

There will be other significant work related to AMF Group Operations, dependent on the candidate’s skill set, such as assisting with documentation for tax deductibility, new AMF entities, and updating our website with blogposts.

Characteristics of the successful candidate

We are looking for someone who has strong intellectual and analytical skills, is a fast learner and who relishes the opportunity to develop their abilities. They will work collaboratively, building strong relationships with the AMF team and in-country partners. The ideal candidate will be motivated to help improve the lives of those affected by the wider impacts of malaria.

Required

• Strong quantitative and analytical skills with the ability to work with large datasets, identify patterns, and present findings succinctly. Comfort with statistical concepts (e.g. sampling, variability, precision)
• Excellent interpersonal skills to build and maintain strong working relationships
• Highly confident in Excel
  • Experience with Python, R, or other programming languages for data analysis is a plus
• A self-starter who is highly organised with the ability to work independently and manage working time effectively
• Ability and willingness to learn new skills
• Comfort in dealing with and learning about financial matters, willing to examine and compare budgets in detail
• An interest in driving down malaria rates through procedure changes and the use of technology
• Fluent English

Of interest (but not required)

• French language ability
• Experience with data analysis tools beyond Excel (Python, SQL)
• Background in a quantitative field (statistics, economics, science, engineering)
• Previous experience working with survey data or monitoring & evaluation
• Comfortable experimenting with AI tools as part of their workflow

This would be an excellent first job for someone just out of university or someone moving after their first job. All candidates will be evaluated in the same way, based on the characteristics outlined above.

Other role details

Reporting to a senior member of the operations team.

Location: Remote working (all the AMF team work remotely) within UK/Europe time zones.

The cost of any co-working office space will be covered by AMF. If not a UK resident, part of the first three months may be spent in the UK working with the Operations team.

Initial salary: £28,000 to £35,000

Note the salary is based on a UK-based person and may be adjusted depending on location

Company contributed pension scheme

25 holiday days per year + bank holidays

Travel: travel to Africa is a possibility but is not expected.

This is a full-time role

AMF will contribute a high % of the cost of a laptop if the candidate does not already have a machine sufficient for the job.

Applying

Applicants should send a) a one-page cover letter explaining why they are interested in and suitable for the position, and b) their CV to operationsmanagerJOM1225 @ againstmalaria .com.

Early applications are encouraged as we will be reviewing applications on an ongoing basis.

BIND UK is a specialist team offering expert advice and guidance to organisations that are determined to deliver practical, positive and permanent impact to the UK’s Food Waste Challenge. We believe change is created not by a handful of people doing sustainability perfectly, but by everyone doing a little something. Find out more about our values and purpose here. 

About Eat Smart 

Eat Smart is a successful primary school educational programme born in the NE of England designed to inspire children and schools to reduce food waste and build sustainable food systems. We deliver engaging resources and learning experiences that empower schools and pupils to have more ownership of their kitchens/dinner halls, improve student wellbeing, and have increased environmental awareness.

Since 2018 Eat Smart has enabled 70 schools in North East England to rescue their food waste by over 25%, equivalent to saving 6,000 meals worth £13,000 per school, per year, and our expansion to other areas of the UK has already begun. With an ever-growing data set and credibility for school food waste prevention, we have increasing potential to affect school food policy and deliver food waste prevention interventions on a national level. 

As we expand our delivery across the UK, we are seeking a dynamic and strategic Development Manager to lead the expansion via a franchise model, build partnerships, and oversee the operational excellence of our growing network.

This is a pivotal leadership role focused on scaling the Eat Smart model nationally. The postholder will drive growth by developing regional and national partnerships, securing funding streams, recruiting and onboarding delivery partners, and ensuring quality and impact across all Eat Smart schools and organisations. 

You will combine strong operational management with strategic business development — ensuring Eat Smart continues to grow sustainably, aligning with Bind’s aims and values. 

Key Responsibilities 

Strategic Growth & Project Development 

• Co-develop and deliver a UK-wide expansion strategy for Eat Smart
• Develop and manage the franchise/licensing model for national delivery partners
• Lead on the recruitment, onboarding, and support of partner organisations to deliver the Eat Smart programme effectively 

Funding & Partnership Development 

• Identify, establish and nurture partnerships with national and local government agencies, policy makers, school bodies and funders
• Build strategic relationships with relevant education, environment and community organisations 
• Research relevant funding opportunities for delivery partners and Bind
• Support delivery partners with the submission of funding applications 

UK Network Management & Evaluation 

• Co-design/develop the Eat Smart monitoring and evaluation system to monitor KPIs and the environmental and social impact of Eat Smart across the UK
• Lead on the management of the monitoring and evaluation system, supporting delivery partners where necessary 
• Create local and national impact reports for Eat Smart and use insights to inform improvement and growth 
• Manage the support network of UK delivery partners, ensuring they are able to deliver the programme effectively 
• Assist delivery partners with meetings with Local Authorities and catering organisations 

Marketing & Communications 

• Co-design and lead on delivery of annual Eat Smart conferences
• Represent Eat Smart at events, conferences, and networking opportunities across the UK 
• Manage Eat Smart UK social media channels 
• Develop digital and print materials to support programme promotion and recruitment

Person Specification

Essential: 

• Align with Bind’s values. If you are this, we can teach you the rest!
• Understanding of third sector grant funding landscape and experience in successful bid writing 
• Strong project management and organisational skills 
• Experience in partnership and stakeholder recruitment and management
• Ability to lead, inspire, and develop teams of partners remotely
• Experience with monitoring, evaluation, and reporting frameworks
• Entrepreneurial mindset with a passion for improving environmental and education outcomes. 
• Excellent written and verbal communicator and proficient in IT systems (shared documents, spreadsheets, Zoom/Teams/Meet, social media, website editing and emails) 

Desirable: 

• Interest in, and awareness of, food waste on a local and global level
• Experience in business development, franchise management, or operational leadership
• Experience working in education, environment or social impact sectors
• Knowledge of primary school systems 
• Experience of community engagement in the UK 
• Full driving license and access to own vehicle 

** A Disclosure and Barring Service (DBS) Enhanced Disclosure Check will be required for the post, but a clean DBS certificate is not essential for the role - we will review employees with a criminal record on a case-by-case basis. **

What We Offer 

• Opportunity to shape and lead the national growth of an amazing educational programme 
• A collaborative, mission-driven environment with real social and environmental impact 
• Flexible working arrangements and supportive leadership. Many of our Eat Smart staff choose to work term-time only 
• Remote working, with an office in Newcastle's Ouseburn Valley 
• Being part of a small and passionate team, who believe in a positive disruptive mission to change the food waste landscape across the UK. 

Key Information

• Deadline for all applications is Mon 12th January 2026 at 9am – applications received after this date will not be considered.
• In-person interviews will take place on 21st January 2026 in Newcastle.
• Based in Newcastle’s Ouseburn Valley but this role can be worked remotely/hybrid (some UK-wide travel required incl. a trip to Newcastle minimum monthly)
• Contract: 30-32 hours per week (with the option of increased hours during term-time and reduced hours in school holidays). 
• The start date will be end of February 2026, but start dates will be discussed at interview.
• We will contact all applicants as soon as possible to inform them of the status of their application.

Community Fundraiser - London​

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within London.​

Key Responsibilities: ​​​

• Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​​

Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

​

If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.​​

​For this role, the successful candidate must live in the London area.​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 04th January 2026

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Title: Community Officer

Reporting To: Community Manager

Location: Remote in the UK

Salary: £26,500 per annum

Hours of Work: Full time, 40 hours per week (inclusive of a daily 1 hour lunch break). This role works on a shift rota that includes evenings and weekends, so flexible availability is required

Contract: Permanent and Fixed-Term opportunities available 

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card

Closing Date: 31st December 2025. We reserve the right to close the job advert early if we receive a high number of applicants.

Job Summary
To be responsible for the day-to-day delivery of The Mix’s online communities, establishing a fun, inclusive and supportive space for young people

Key Responsibilities 
Community engagement and development

• Deliver the day-to-day activities on The Mix’s online community including supporting young volunteers, creating, and scheduling content, moderation, facilitating peer support and responding to direct messages across all platforms
• Supervise and moderate community events such as group chats, live Q&As and Youth  Voice activities
• Ensure a positive culture of peer support is embedded within the community through thoughtful content planning, conflict resolution and volunteer empowerment
• Work collaboratively with our content team and partner organisations to deliver a high-quality service
• To be focused on the continuous development of The Mix’s community by attending training events, being aware of best practice within the sector and cascading learning to staff, volunteers and community members
• To involve community members in the design and evaluation of the community and using this to adapt and amend practices to deliver the best community experience for all
• To be first point of contact for both community members and volunteers, including oversight of direct messages, community inboxes and moderator check-in spaces
• Volunteering engagement and development
• Work with the senior engagement and training officer to encourage young people in the community into voluntary roles, to assist with training and take the lead on supporting them in their voluntary roles
• To monitor and give feedback to volunteers about their contribution to ensure a high-quality service, continuous volunteer development and a positive volunteering experience
• Any other duties as required.

Person Specification

Essential Criteria 

• Excellent active listening skills: including the ability to listen, reflect and empathise with vulnerable young people and the ability to communicate this through written forms
• Strong interest and passion for supporting, empowering, and developing young people
• Strong interest in working digitally to empower young people
• Experience managing social media accounts across a wide range of channels including Instagram, TikTok, Twitter and YouTube
• Experience of working in a fast-paced environment with the ability to prioritise your own workload and to manage with competing tasks
• A passion for working in partnership young people and involving them in your work
• A commitment to advocating for young people’s voice and ideas with a drive to support and create opportunities for them to have ownership of spaces that they use
• Excellent organisation and administration skills with high attention to detail
• Excellent written and oral communication skills

Desirable Criteria  

• Experience of working in online communities and using online moderation tools
• Experience in group facilitation and training
• Experience of recruiting, managing, engaging and retaining volunteers
• Understanding of the legal issues affecting online communities
• Experience of using photo-editing software for content creation
• Experience of working within safeguarding frameworks
• Good technical knowledge ideally including at least a basic knowledge of HTML
• Knowledge of email marketing and social media analytics, and how to analyse and evaluate this data for reporting and to build on best practice

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. 

We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally. 

Against Malaria Foundation (AMF)

Donations Administrator

Part time (4 days a week) or full time (5 days)

Job Description

AMF profile

Against Malaria Foundation (AMF) was founded in 2004 and is a charity that fights malaria in a highly effective, accountable and transparent way.

We do this by purchasing and distributing multiple millions of long-lasting insecticide-treated nets (LLINs) at a time in nationwide universal coverage campaigns. This is the most cost-effective way of preventing malaria. AMF receives donations from the public and last financial year we received over US$147m. AMF is particularly data-focused and monitors and reports on net use and drives and supports innovation to improve the effectiveness of malaria programmes.

AMF is the world’s third largest funder of nets.

AMF has been consistently rated a top charity for the last 16 years by independent charity evaluators GiveWell, Giving What We Can, and The Life You Can Save who focus on cost-effectiveness and impact.

We are a team of fifteen highly motivated individuals with different skills and experience. Each person has an important role to play. Whilst all team members work remotely with constant communication between them, this role is more independent. There is direct liaising with the CEO and with the Head of Technology as needed. While the team is small, the impact is big - our net distributions protect millions of people. Our largest programme is in the Democratic Republic of Congo (DRC), where we are funding 55 million nets to protect 100 million people for distribution during 2024 to 2026. We have ongoing multi-million net programmes in other countries including Chad, Guinea, Nigeria, Togo, Uganda and Zambia.

A commitment to accountability and transparency is at the heart of what AMF does. This is in evidence in the way we manage the more than 100,000 donations AMF receives each year and the availability of our financial data, which is publicly shown in real-time. By tracking donations through our accounts and linking them to the specific distributions, donors can track where the nets funded are distributed. All revenue and expenses are entered into our bespoke systems, which manage all of the above as well as facilitating annual audits globally and in several individual countries.

Donations Administrator

AMF is recruiting a Donations Administrator to work either four or five days per week.

This is a crucial role at AMF as this work is at the heart of managing the donations we receive which allows us to share with donors the specific impact of each donation they make.

The Donations Administrator will record and reconcile the daily donations made to AMF via various methods; online, bank transfer and cheques, across its global portfolio. They will manage email interactions with donors and other organisations as well as undertaking data cleaning or analysis/investigation. Responsibilities may also include managing aspects of our accounting system and financial reporting.

The right candidate would enjoy the detailed and systematic nature of financial bookkeeping work (although no specific financial knowledge is required), is entirely comfortable working alone at a computer for the majority of their working day and would be excited to do this for an organisation whose focus is preventing death and illness.

Skills and experience

• Outstanding attention to detail
• Excellent spreadsheet skills - data manipulation
• Strong numerical skills
• Good problem-solving skills
• Very good written communication and people skills
• Previous donation or financial management experience may be helpful, but not required

Responsibilities

• Ensuring that all offline donations are accurately recorded and entered in the online financial ledgers Reconciling donations to income received per bank statements, e.g. standing orders and bulk transfers from other collection services
• Ensuring donations are properly acknowledged and donors are appropriately thanked for their contributions
• Responding to donor queries and providing assistance
• Liaising via email with organisations who collect and transfer donations to AMF
• Identifying and implementing opportunities to improve processes to ensure donations are managed as efficiently as possible
• Liaising with recurring donors and managing enquiries
• Managing matching donations
• Managing external funds-senders and aggregators and related activity and transfers
• Managing banking reporting activity
• Responsibility for all matters relating to Gift Aid and similar systems for other countries
• Managing staff payroll and expenses

Additional responsibilities for five-day week only:

• Managing aspects of our accounting system and financial reporting
• Liaising with auditors during our audit process
• Undertaking projects to improve data collection, storage and usage

Job details

Salary: £30,000 - £40,000 (depending on experience)

Working hours: 9am to 6pm, with flexible hours able to be discussed

Company contributed pension scheme

25 holiday days per year + bank holidays

Location: Home/remote working in UK. All the AMF team work remotely.

Equipment: AMF will contribute a high % of the cost of a laptop if the candidate does not already have a machine sufficient for the job.

Application

Applicants should write to DonationsAdminApplication @ againstmalaria . com with their CV and a one-page cover letter explaining why they are interested in and suitable for the position. 

The postholders will work with the Area Engagement and Partnership Managers to identify, communicate and engage with the range of voluntary sector organisations working with individuals and their families within the CJS ensuring Clinks provides effective support to help voluntary organisations better meet their aims. To enable Clinks to share information about the sector with HMPPS and other stakeholders. 

They will also work closely with the National Influencing and Networks Team.

It is essential for the postholder to be based within, and have strong knowledge of the geographical area they will be covering.

Please visit our websiter for more information about our area based work.

Please note: Clinks would welcome the opportunity to discuss potential secondments from locally or regionally based voluntary organisations. 

About Clinks  

Clinks supports, promotes and represents the voluntary sector working with people in the criminal justice system and their families. 

Our vision is of a vibrant, independent and resilient voluntary sector that enables people to transform their lives. 

Job purpose

To identify, communicate and engage with the range of voluntary sector organisations working with individuals and their families within the CJS across a geographical area ensuring Clinks provides effective support to help voluntary organisations better meet their aims. To enable Clinks to share information about the sector with HMPPS and other stakeholders

Job summary

These roles will increase awareness and understanding of the criminal justice voluntary sector operating within East of England and the South Central & South West. The post holder will undertake an initial analysis project to identify place-based voluntary sector organisations and the range of and types of services and support provided to people in contact with the criminal justice system and their families. They will identify place-based needs and lead on the collation and sharing of information across the Clinks team and with stakeholders, to highlight the challenges and opportunities. The post holder will need to build new, and nurture existing relationships, with key partners and a range of agencies across sectors.

The post will work within the Area Engagement & Partnerships Directorate and with other Clinks’ staff to identify new members and engagement opportunities, deliver events and training, and provide opportunities to support the capacity and capability needs of the voluntary sector, with a focus on place-based small and specialist organisations working in the CJS.

The post will deliver activity to meet funder requirements, aims and objectives.

Reports to: Area Engagement and Partnerships Manager

Responsible for: N/A 
 

1. Duties and key responsibilities

Area Engagement and Impact 

• Identify and increase awareness of voluntary sector organisations based in the East of England and the South Central & South West, the range of and types of services and support provided to people in contact with the criminal justice system and their families, where they deliver and how they are funded. 

• Understand the work of local and regional voluntary sector infrastructure organisations in a the East of England or South Central /South West to strengthen the support offered by Clinks and increase partnership working and collaboration. 

• Work alongside the National Influencing & Networks team to use this intelligence to influence key decision making at a local and national level.

• Gather intelligence from the sector to identify and understand the needs of place-based organisations and share feedback with HMPPS and other key stakeholders to develop operational processes and influence future commissioning opportunities. 

• Provide support to voluntary sector organisations, keeping the sector informed and up to date and capturing the support provided and its impact. 

• Respond to requests from voluntary sector organisations in need of support and signpost or consider what assistance Clinks (and others) can provide. 

• Work alongside the Area Insights and Impact Officer to capture the needs of the sector and influence and inform future activity. 

• Provide regular area specific communications to organisations utilising Clinks communication channels to share good practice, resources and publications.

• Produce regular blogs, case studies and social media activity to showcase the work of place-based voluntary sector organisations.

• Develop and build upon existing place-based networks to support collaboration and co-ordination between the voluntary, statutory, and private sectors in the criminal justice system. 

• Provide information to help statutory partners and key stakeholders to understand the voluntary sector, its structures and how to work with it. 

External Relationships

• Identify and explore opportunities to develop relationships with area-specific agencies working within criminal justice including Probation, Prisons and local statutory agencies to increase knowledge of locally based voluntary sector services and establish, and embed Clinks’ support 

• Provide representation at various meetings, both internally and externally with partners and stakeholders.

• Work collaboratively to ensure effective information flow across directorates and to and from the sector and stakeholders 

• Develop relationships with regional and local infrastructure organisations to widen Clinks reach and identify joint working opportunities. 

2. General responsibilities

• Represent and be an ambassador for Clinks 

• Work to support the mission, ethos, and values of Clinks 

• Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position 

• Support and promote diversity and equality of opportunity in the workplace 

• Work collaboratively with others in all aspects of our work 

This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.

Person specification 

Experience, Skills and Abilities  

• Significant experience of working or volunteering in the voluntary sector in the East of England 

• Relationship building and management with a range of stakeholders and networks. 

• Good attention to detail and ability to maintain effective records, utilising a range of different methods. 

• Ability to think strategically about the voluntary criminal justice sector, and to analyse and respond to change. 

• Ability to prioritise, multi-task and work under pressure, juggling a busy and varied workload.

• Excellent IT and digital skills, including use of Word, Excel, Outlook, SharePoint, Teams and Zoom. 

• Adaptability and flexibility in being able to deal with new situations quickly and efficiently.

• Good interpersonal and communication skills, both written and spoken, and ability to communicate with a range of stakeholders, at all levels of seniority.

• Convening meetings, arranging and chairing events both in-person and online. 

• Ability to support and coordinate a complex network of organisations including representing diverse views, and promoting their work and issues. 

• A collaborative approach to working with colleagues but also able to work alone. 

• Highly organised with good project and time management skills. 

Knowledge  

• Role of the voluntary sector in addressing social exclusion. 

• The criminal justice context and related policy. 

• Understanding the role of national and local infrastructure organisations 

• An understanding of East of England geographical area 

Personal attributes and other requirements  

• Able to travel extensively across the East of England with occasional travel across England and Wales. 

• Able to work evenings and weekends and stay away from home overnight where necessary. 

• Work well as part of a small team and independently, with a flexible approach to work. 

• Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity issues to all areas of work.  

• Commitment to the values and ethos of supporting people in the criminal justice system. 

The Deputy Director of Operations (DDO) supports the Director of Operations and Development (DOD) in ensuring the smooth, compliant, and strategic functioning of the ELSC across multiple jurisdictions, including the UK, Netherlands, and Germany.

The DDO line-manages the Finance and Human Resources Managers and provides operational leadership in compliance, finance, HR, coordination, and employee engagement.

The ELSC has four departments (Legal, Monitor & Research, Advocacy & Communications, and Operations & Development) and five work teams (Britain, Netherlands, Germany, EU, Crimes and Complicity).

The DDO coordinates staff gatherings and internal engagement, including planning the annual in-person all-staff event, managing logistics for departmental and work team meetings, and supporting cross-departmental collaboration.

The role also assists the Director of Operations and Development with meeting facilitation and agenda development, co-facilitates weekly remote all-staff meetings, and supports the coordination of the monthly staff assembly.

This role requires exceptional organisational, interpersonal, time-management, and analytical skills.

REQUIRED EXPERIENCE & QUALIFICATIONS

• Demonstrable experience in a senior operations and/or compliance role (5+ years).
• Experience with Finance, Governance, and Human Resources.
• Strong understanding of British, Dutch, and German legal and organisational frameworks (or ability to acquire this quickly).
• Experience organising events, preferably in more than one jurisdiction.
• Experience with line-management.

REQUIRED SKILLS & ABILITIES

• Demonstrated skills in managing HR and Finance functions.
• Demonstrated skills in line-managing a remote team and excellent interpersonal communications.
• Proficiency in English with excellent written and spoken communication skills (English is the working language of the ELSC).
• Excellent understanding and knowledge of the political and human rights situation in Palestine.
• Facilitation proficiency, both remotely and in in-person events.
• Teamwork skills and flexibility; ability to manage time and competing priorities according to organisational needs.
• Highly organised, strong attention to detail, driven, with excellent strategic planning and problem-solving skills.
• Ability to prioritise and delegate tasks and manage a busy workload.
• Commitment to anti-racism, anti-discrimination, and equal opportunities.
• Willingness to travel and work occasional unsocial hours as required.
• Flexibility within the broad remit of the post.

DESIRABLE EXPERIENCE AND SKILLS

• Graduate in Business Administration, Law, Human Resources, Public Policy, Public Administration, Sociology, or other relevant fields.
• Master’s Degree in a related field.
• Basic knowledge of International and European law.
• Proficiency in German, Dutch, or Arabic.

MAIN DUTIES AND TASKS

Management

• Line manage Finance Manager and Human Resources Manager.
• Schedule regular 1:1 meetings with direct reports, provide guidance on division of tasks, and monitor workload.
• Support direct reports in the implementation of Finance and HR strategy.

Compliance

• Ensure compliance for ELSC entities in the Netherlands, Britain, and Germany.
• Ensure Dutch insurance compliance and associated operational requirements.
• Review and monitor payroll monthly.
• Lead the establishment of a German legal entity, working with external advisors as needed.
• Oversee the British office operations, including the evaluation of office space.
• Conduct a review of office costs and usage.
• Provide administrative and logistical support to the Senior Legal Committee where needed, including facilitation and documentation.

Staff Coordination

• Plan and oversee the in-person all-staff gathering (2026) in coordination with the ELSC executive management team.
• Coordinate the logistics of annual departmental gatherings.
• Organise Work Team gatherings, supporting cross-departmental collaboration.
• Support the Director of Operations (DOD) with facilitation and agenda development for internal meetings.
• Facilitate 50% of Remote All-Staff Meetings (60min, weekly).
• Support the coordination of Monthly Staff Assemblies.

People & HR

• Oversee HR policy implementation and delivery of the annual People Strategy.
• Support the HR Manager in leading HR operations and in the recruitment and induction of new staff.
• Oversee the development of an Organisational Handbook.
• Review and improve the performance review process.
• Establish promotion guidelines to create transparent career progression pathways.
• Maintain and update the Organisational Chart quarterly.
• Review the Organisational Wiki (“The Fridge”) yearly.

Finance

• Oversee ELSC financial operations.
• Support the Finance Manager, providing oversight and strategic direction.
• Ensure effective operation of the Finance Committee, led by the Finance Manager.
• Review and distribute monthly financial reports to Department Heads via the Finance Committee.
• Ensure monthly financial summaries are reported to Work Teams through the Senior Legal Committee.
• Oversee completion of the organisational audit.
• Support short-term investment strategies.
• Monitor and report on operational budgets, ensuring accountability and fiscal responsibility across departments.
• Liaise and coordinate with the ELSC Treasurer Board member.

Training

• Standardise training and qualifications frameworks across departments to ensure transparency, fairness, and consistency in line with the ELSC Pay & Benefits Scale.
• Lead investment in staff training and development initiatives to strengthen organisational capacity.
• Support the qualification and professional development of junior legal staff through structured learning pathways in three jurisdictions with the support of the Director of the Legal Department.