Community donations administrator jobs

As an integral member of the fundraising team, the Fundraising Administrator will support the delivery of a range of successful fundraising activity based around the centre, in order to maximise income for Maggie’s.   

As Fundraising Administrator, you will welcome and support visitors within the centre in their fundraising for Maggie’s as well as in the local community and ensuring they are motivated, informed and supported.  

This is a demanding role in a fast-paced environment where priorities change frequently.  

There will be a requirement to work irregular hours as well as some local travel. 

Please note that interviews will take place w/c 2nd March.

Please see the attached job description for further details.

Funders In Good is looking for a Programme Officer to join our programmes team and help deliver initiatives that support and grow social ventures.

Funders In Good provides capacity-building support, including training, diagnostics, tailored grants, and strategic support, to help social ventures enhance their growth and impact. By 2035, our goal is to help build 10 best-in-class community organisations serving Islam and Muslims in the UK. We back ventures and leaders who are contributing to our vision of a society in which commitment to God is flourishing.

As a Programme Officer, you will work closely with the existing team to develop and deliver high-quality interventions. You will support key areas of work within our programme framework, contribute to the delivery of ongoing projects, and assist in other important areas of the organisation, such as our Funder Community and core operations.

We are looking for an organised, experienced, and confident Programme Officer who is committed to our vision.

To apply for the role, please submit your CV and prepare a supporting statement (maximum 200 words per question), answering the following questions:

1. What resonates with you about Funders In Good’s God-centred mission and long-term approach?

2. How you would plan, deliver, and evaluate a cohort-based capacity-building programme.

3. How you would handle a disengaged venture leader while managing competing programme priorities.

Please read the Job Description for full details or to arrange an informal chat with the team.

About us

The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. Join our successful Philanthropy team and help us deliver our most ambitious appeal yet. 

Your role 

This role sits in the Philanthropy & Partnerships Directorate, a high performing team that is responsible for all areas of high value fundraising including major donors, trusts and foundations, corporate partners and special events/high value committees. We play a vital role in delivering a stewardship and communications programme to support the wider Directorate with the knowledge, tools and expertise to recognise, thank and update our highest value supporters.

We will need you to: 

• Maintain and manage data lists and mailing processes for key communications, including biannual newsletters, season’s greetings cards and the Charity’s Impact Report.
• Support fundraisers to coordinate and deliver correspondence to donors and partners, including sharing news from the hospital or preparing routine updates, ensuring all communications are accurate, timely, and properly recorded.
• Upkeep all donor recognition information, including tracking members of the Charity’s stewardship circles and auditing donor recognition across the hospital.
• Coordinate donor recognition pages for the Charity’s annual Impact Report, working closely with the PR and Communications team.
• Coordinate with hospital staff to ensure donor recognition is accurately recorded, appropriately displayed, and installed on schedule.
• Support the delivery of donor stewardship projects by managing administrative tasks such as researching and sourcing suppliers or products, managing orders, and coordinating logistics across teams to ensure projects run smoothly and efficiently.
• Oversee stock levels of materials and assets – order, receive, store and distribute materials to the team as required.

You’ll be an enthusiastic team player with:

• Strong organisational skills
• Excellent attention to detail
• Self-motivated, reliable and responsible
• Excellent verbal and written communication skills
• Experience in maintaining and delivering administrative processes
• Experience in maintaining and delivering administrative processes

Why join us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

• 27 days annual leave (rising with length of service), plus UK bank holidays
• Up to 6% employer pension contributions (increasing with service)
• Enhanced maternity and adoption pay
• Life insurance and employee assistance programme
• Flexible and hybrid working options (work from home one day a week)
• Access to subsidised staff restaurants, wellbeing initiatives, and more
• Bright, modern offices in Chelsea and Sutton, with excellent transport links

Inclusion matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

Abbey Community Centre is a vibrant, long-established community charity at the heart of Kilburn, North West London. Every day, we bring people together, reduce isolation and improve health and wellbeing through inclusive activities, services and community support.

We're now looking for an experienced Centre Operations Manager to play a key senior role in ensuring our busy community hub runs safely, smoothly and effectively for the thousands of people who use it each year.

About Abbey Community Centre

Abbey Community Centre works with people of all ages and backgrounds, with a particular focus on older residents and low-income families with young children. We deliver a wide range of activities, services and support including children’s stay-and-play sessions and drop-ins, fitness and wellbeing activities, befriending schemes, digital inclusion support, community meals, warm space provision, food support, volunteering opportunities and specialist outreach.

Alongside this community delivery, we manage a busy public building and a programme of room hire that helps generate income to sustain our work. With a small staff team, over 100 volunteers and many partner organisations, our operations need to be reliable, well-coordinated and people-centred.

The role and its impact

As Centre Operations Manager, you will be the organisation’s senior operational lead on the ground. Working closely with the CEO, you will hold delegated authority for the day-to-day running of the Centre — ensuring the building, people and systems all work together to support high-quality community activity.

This is a hands-on leadership role combining practical problem-solving with people management. You will line manage and help develop operational staff, oversee facilities and contractors, lead on health and safety and operational compliance, support volunteering, and ensure organisational systems and processes function reliably.

Your work will directly enable staff, volunteers and partners to deliver activities and services safely and confidently, and will help ensure Abbey remains a welcoming, accessible and well-run space for the local community.

What you’ll be working on

In this role, you will:

• Oversee daily building operations, maintenance and contractor management

• Lead on health & safety and related compliance, including risk assessments and training

• Line manage & develop operational staff and support a positive, consistent working culture

• Ensure operational policies and procedures are applied effectively in practice

• Support and coordinate volunteering within the centre

• Manage operational budgets and contracts within agreed limits

• Act as a senior member of the management team, deputising for the CEO on agreed matters

Key details

• Location: Abbey Community Centre, Kilburn (NW6 4BJ, London Borough of Camden)

• Hours: 24–28 hours per week (fixed hours agreed at appointment), worked over a minimum of four weekdays

• Core hours: 11.00am–4.00pm (flexibility outside these hours by agreement)

• Contract: Permanent, part-time

• Salary: £40,000–£42,000 per annum, pro rata (depending on experience)

• Annual leave: 30 days pro-rata, rising to 35 days after 5 years’ service (plus bank holidays, pro-rata)

• Pension: NEST pension scheme (if eligible)

• Some evening and occasional weekend working is required

This role could be right for you if…

You are an experienced operational manager who enjoys combining leadership with practical delivery, thrives in a public-facing environment, and wants your work to make a visible difference to a local community. You don’t need to tick every box — we’re interested in your experience, judgement, approach and motivation.

Abbey Community Centre is committed to equality, diversity and inclusion, and we welcome applications from candidates from a wide range of backgrounds. Reasonable adjustments will be offered throughout the recruitment process.

Interserve is committed to working cross culturally amongst the peoples of Asia and the Arab World; to see lives and communities transformed through encounter with Jesus Christ.

We are looking for a personable Finance Admin Assistant to join our small friendly team. You will carry out; 

• Various office and supporter database tasks as well as taking donations over the telephone from supporters 

• A range of daily core finance tasks such as accounting for daily receipts, Stewardship and other Charity Card donations. 

• Daily account reconciliations for bank accounts and manage all incoming enquiries from supporters and potential supporters 

You will need to have a passion for Interserve’s vision and mission as well as at least 2 years experience in a finance or administration role. Experience of using an accounting system or database and IT skills are essential, along with effective administration skills and the ability to handle confidential information sensitively. You should also possess a good standard of numeracy as well as accuracy with detailed spreadsheets. You should be able to work independently and as part of the Finance Team.

In return, our National Office offers a welcoming, prayerful community, with a commitment to supporting staff wellbeing and flexible working arrangements. 

Salary is £23,369.77 for 0.8FTE for 4 days per week (£29,212.21 FTE) .  The role is a hybrid between home and office working, with a minimum two days per week attendance at the National Office in Birmingham for at least the first 6 month probationary period.

Interviews will take place at our National Office in Birmingham on Thursday 5th March 2026 

Interserve is committed to safeguarding and promoting the welfare of children and adults at risk and expects all within the Interserve community to share this commitment. DBS certificates will be required for all workers. 

Please follow the link to our website for further application details.  Send a completed application form, CV, and covering letter.

You will be part of a small energetic and committed team supporting the delivery of Northamptonshire Community Foundation’s philanthropy and income generation ambitions. Working collaboratively with colleagues, you will help grow and steward support from individuals, corporate, charitable and statutory donors, with a lead responsibility for a defined portfolio of relationships and initiatives.

Fundraising and relationship building happen across the charity, and you will manage your own portfolio of donors and partners and work with the Chief Executive and wider team to co-ordinate activity, share insight and maximise opportunities for place based philanthropy in Northamptonshire.

You will need confidence, excellent communication skills and the ability to plan and deliver projects as part of a highly collaborative team. You will be comfortable cultivating, stewarding and sometimes soliciting charitable donations yourself, as well as creating opportunities for the Chief Executive to engage with donors and prospective supporters.

We are recruiting for a temporary Supporter care administrator for a inspiring national childrens charity You will lead on the the day-to-day delivery of supporter care and income processing for the charity.

5 days in the London office

The Role
Act as a friendly and professional first point of contact for supporter enquiries via telephone, email and post.
Respond to supporters in a warm, helpful and efficient manner, escalating more complex queries to the Supporter Care Coordinator when appropriate.
Ensure supporters feel listened to, valued and appreciated at every point of contact.
Support the timely and accurate handling of incoming postal donations, including opening post, batching cheques, preparing income for banking and recording data on the CRM, ensuring figures are recorded carefully and any discrepancies are flagged promptly.
Assist with processing donations across a range of fundraising activities, ensuring all income is recorded correctly and acknowledgements are sent in line with agreed processes.
Maintain accurate and up-to-date supporter records, taking pride in data quality and attention to detail.
Provide administrative and supporter care support across all fundraising activity, including Individual Giving, community and challenge events, corporate fundraising, legacies and Trusts and Foundations

The Candidate
Good written and verbal communication skills, with the ability to listen to and respond appropriately to supporters and work constructively with colleagues
A positive, friendly and professional approach to delivering supporter or customer care
Good IT skills and confidence using databases or CRM systems
Experience of using a charity CRM or supporter database

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Community Fundraising Support Assistant (Logistics & Events)
Salary: £24,785 per annum (pro rata)
Location: Office based in Melbourn, with occasional hybrid working
Hours: 22 hours per week, to be agreed
Contract: 6 month fixed-term contract
Start date: April 2026

About East Anglian Air Ambulance

East Anglian Air Ambulance is a life‑saving regional charity delivering critical emergency care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond.

With two state‑of‑the‑art helicopters and a fleet of critical care vehicles, our expert teams of doctors and paramedics bring advanced pre‑hospital emergency medical care directly to people when they need it most.

About the role

This is an exciting opportunity for an organised, practical individual to play a vital role in the delivery and logistics of community fundraising events across our region.

As Community Fundraising Support Assistant, you’ll be a key member of the Community Fundraising team, ensuring that fundraising events and third-party activities are fully supported, well-equipped and delivered smoothly. A significant part of this role involves driving, transporting, setting up and returning event equipment, as well as supporting volunteers and supporters on the ground.

When in the office, you’ll be responsible for stock controlling the event equipment as well as undertaking administration tasks. Administration experience in data handling is essential as you’ll be involved in logging event and income information onto the Customer Relationship Management System (CRM), for which full training will be given.

Confidence in cash handling is important as you’ll support the return of donations generated at events from supporters to the office, adhering to our cash handling policy and process.

You’ll gain a detailed understanding of how community fundraising operates within a regional charity, working closely with volunteers, supporters and colleagues to help raise vital funds that save lives. This is a practical, varied role where no two days are the same and where reliability, organisation and a can-do attitude really matter.

Key responsibilities include:

• Assisting with the planning and coordination of community fundraising events
• Creating event plans and supporting volunteers and supporters
• Coordinating the preparation, delivery and return of event equipment
• Helping with event set-up and pack-down when required
• Accurately recording income on our Customer Relationship Management System (CRM)
• Preparing cash ready for banking

You’ll bring:

• Strong organisational and communication skills
• The ability to manage a varied and busy workload
• A practical, hands-on approach with confidence working independently
• A positive, can-do attitude and willingness to learn
• Confidence in driving, including pool cars and handling event equipment

Due to the nature of the role, you will:

• Hold a full UK driving licence and have access to a car (pool car also available, business miles claimable)
• Be comfortable with regular driving across Bedfordshire, Cambridgeshire, Norfolk and Suffolk to deliver and collect event kit
• Be flexible to support occasional out-of-hours work, including weekends (with time off in lieu provided)
• Share a belief in the life‑saving work of East Anglian Air Ambulance

Closing Date: Thursday 19 February (9am)
Interview Date: Thursday 26 February

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

The Philanthropy Manager will develop a philanthropy strategy, building on the partnerships and resources already in place. You will develop a pipeline backed up by robust prospect research (some administrative assistance will be provided), and instigate a cultivation and stewardship programme, typically adopting a staged approach to major asks.

You will be accountable for the acquisition, development, and stewardship of high value supporters for CUF, both individual philanthropists and non-statutory grant-making bodies. You will develop and strengthen relationships with existing donors, as well as identifying warm prospects currently not supporting CUF financially. A key part of your role will be meeting and engaging major donor prospects to grow the pool.

You will engage with Trustees and senior leaders, to identify and nurture Christian philanthropists and grant body decision-makers within their spheres of influence.

You will lead on developing cases for support and writing grant applications, helped by the wider staff team.

The successful candidate will be a self-starter with high levels of motivation, and the ability to both develop and operationalise strategy as a member of a small team. You will have a track record of successfully initiating, managing and developing relationships with High-Net-Worth individuals and grantmaking bodies, and securing donations and grants, via proposals or through face-to-face meetings, as required. 

How to apply

To apply, please email an up-to-date CV and covering letter (please note that only CV’s accompanied with a covering letter will be considered for shortlisting) outlining your relevant skills and experience, relating to the listed responsibilities and person specification to:

Closing date: 17:00 Monday 2nd March 26, with interviews to be held on 10th March 26 online.

Are you an organised, compassionate leader who thrives on making a difference in your community? Hornsey Foodbank is seeking a proactive Foodbank Coordinator Manager to oversee our daily operations, support volunteers and ensure the smooth running of the food bank,and strengthen our partnerships across the local area. The job is home-based but must be able to attend Hornsey Foodbank, Middle Lane Methodist Church, N8 as required.

About the Role

This is a new and vital role for Hornsey Foodbank, leading the smooth running of our operations and supporting our volunteer team. You’ll manage stock and ordering, coordinate volunteers and, ensure safe and compliant practices and help build positive relationships with our partners, donors, and community.

What You’ll Do

• Manage and support our dedicated volunteers.
• Oversee stock control, ordering, and relationships with suppliers.
• Ensure our processes (including volunteer management, day-to-day finance, and safeguarding) run smoothly.
• Act as the first point of contact for partner agencies and the public.
• Maintain strong operational standards, including food hygiene and data protection.
• Support Trustees with reporting, compliance, and communication.

What We’re Looking For

• Experience of managing or coordinating volunteers.
• Excellent organisational and administrative skills.
• Confidence managing stock, ordering, or logistics.
• Strong communication and people skills.
• Understanding of safeguarding, GDPR, and inclusive practice.
• A proactive, practical, and collaborative approach.
• Confidence using Microsoft Office or similar tools.

Desirable:

• Experience in foodbank, charity, or community work.
• Knowledge of food safety or health & safety.
• Experience with digital rota systems.

What We Offer

• A supportive and inclusive team environment.
• Flexible working arrangements.
• The opportunity to shape a new role and make a tangible impact locally.
• Ongoing training and development.

Please apply by sending a CV and a cover letter (no more than two pages) explaining how your experience and skills (including those gained through non-paid work) relate to the job description.

We need the very best people to help us in our role to alleviate poverty in the East End.  We are inspired by our work and we will be looking for this in you too.

With support from the Chief Executive and an external Communication professional acting as your mentor, the Communications and Events Lead will lead on planning and delivering communications to our various audiences, including potential and existing donors (corporates, HNWIs, other charitable foundations and statutory agencies) and grant seekers as a means of raising our profile as the go-to organisation for charitable giving and philanthropy advice in the East End.

You will play a crucial role in telling the story of the Foundation and the difference our funding is making to those experiencing hardship in East London.  Your work will inspire potential supporters to help us tackle inequality locally. 

Being the sole member of the comms team in our fast paced charity, you will need to be an organised, pro-active team player able to respond willingly, flexibly and positively to unexpected changes or demands.

Specifically, you will identify, write, edit, co-ordinate and publish content across various channels, including EECF’s website, social media, newsletters and print.  In consultation with the senior management team, you will plan and implement communications to raise the organisation’s profile while progressively improving our understanding of what works for our different audiences.

Main duties and responsibilities:

Communications

Support the Chief Executive with the delivery of EECF’s communications strategy, to include:

· Developing, implementing and monitoring EECF’s communications strategy

· Being responsible for copy-writing all communications including social media, web content, annual reviews, press releases, newsletters etc

· Preparing and posting quality and engaging social media content

· Growing engagement with our channels and evaluating social media and web activities as well as Google analytics to ensure we our content remains relevant

· Ensuring EECF’s website is up to date had has engaging content

· Developing relevant video content for various platforms

· Drafting case studies on both donors and grant recipients

· Producing engaging content for EECF’s Supporter and Life Chances newsletters

· Maintaining a folder of master templates and resources and ensuring branding resources are reviewed and used correctly by the wider team

· Building our storytelling resources including quality images, case studies, video etc to enable us to demonstrate the impact of our work

· Leading on reviewing our comms platforms and providers, making suggested changes, additions and/or removals where relevant

· Attending EECF programmes to capture content in liaison with the programme lead

Events

· Work in co-ordination with our Grants Administrator in planning, co-ordinating and delivering EECF events including our annual elder Tea Dance and Winter Appeal

· Support the delivery of donor volunteering sessions where appropriate, including overseeing corporate volunteers on the day

· Supporting events relating to any in-house projects or initiatives

· Assisting at donor and community events as required

Administration

· Providing ad-hoc administrative support to the team including support with donor engagement, research and solutions that improve productivity

· Contributing to the work of the EECF and play a full and active part as a member of the larger staff team

Our offer

Salary £34,000 - £35,000 based on 35hr week

Holiday Entitlement          23 days plus bank holidays

Pension 7% (5.5% EECF contribution and 1.5% employee contribution)

Working Hybrid working arrangements based on 3 days in the office

Development                   Mentoring from an external Communications professional

Person Specification 

We are looking for a pro-active individual experienced in the field of communications, some of which will have been gained in the charity sector.  Demonstrable expertise in developing communications strategies across a range of channels, including traditional and social media is essential.

 You will also have experience of producing creative communications content for a range of audiences including business, wealthy individuals and the voluntary sector. 

Being the sole member of the comms team in our fast paced charity, you will need to be an organised, pro-active team player able to respond willingly, flexibly and positively to unexpected changes or demands.

Essential Experience

Developing and implementing communication strategies

Creating and managing social media accounts

Excellent communicator, both verbal and written 

Desirable Experience

An understanding of inequality in East London

Working for a charity

From or resident within EECF area of benefit

Personal Qualities 

A strategic and creative thinker 

Flexibility and a practical ‘can do’ approach 

Able to multi-task and manage competing priorities 

Highly motivated and commercially astute 

Positive, resilient and supportive 

Application process:CV and Covering letter to be submitted via Charity Jobs 

Fundraising and Partnership Coordinator

Closing date: 2nd March 2026

Use your fundraising and partnership‑building skills to support people with learning disabilities and/or mental health needs to live richer, more meaningful lives.

We offer a wide range of services that help the people we support to truly thrive in their communities. To make this possible, we’re looking for someone who can help us raise funds for the extras that statutory funding doesn’t cover—those things that make life richer, more connected, and more joyful.

While we fundraise for a variety of enhancements, the heart of our efforts is focused on our community‑based projects, including:

• Warmley Wheelers – our accessible cycling project that enables people of all abilities to enjoy the freedom and wellbeing benefits of cycling.
• Creative arts programmes – offering people meaningful ways to express themselves, build confidence, and connect with others.
• Garden‑based wellbeing initiatives – supporting the startup of therapeutic community gardening projects that nurture both people and green space.

We’re seeking someone who can help bring these projects to life—someone who can secure the funding that turns good ideas into real, lasting impact for local people.

About the role:

As our Fundraising and Partnerships Coordinator, you will play a vital role in delivering our Fundraising Strategy by:

• securing income through well‑crafted grant applications
• building meaningful, strategic partnerships with local and national businesses

Your work will directly support the growth and sustainability of our community programmes, ensuring we can continue offering the opportunities and experiences that make a real difference.

This is a developmental role, designed to help you grow and thrive professionally. To support your success, you will receive structured mentoring, coaching, and professional development over a 6–9 month period from a senior freelance fundraising specialist. This hands‑on support reflects our commitment to nurturing talent and ensuring you feel confident and equipped to progress in your fundraising career.

What you’ll do:

• Research, prepare, and submit high‑quality funding applications to trusts, foundations, and statutory bodies.
• Build and manage relationships with funders and corporate partners, creating tailored proposals and partnership opportunities.
• Monitor grant budgets and ensure compliance with funder requirements and fundraising regulations.
• Support marketing and communications for fundraising campaigns and coordinate corporate fundraising events.
• Engage with the people we support to ensure their voices are represented positively and respectfully in bids and reports.

What we’re looking for:

• Educated to A‑Level standard or equivalent, with strong literacy and numeracy skills.
• Proven experience in charity fundraising, including successful grant applications and corporate partnerships.
• Excellent communication skills and the ability to craft persuasive proposals.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive, results‑driven approach and commitment to our values.

Desirable:

• Institute of Fundraising (IoF) qualification
• Knowledge of CRM systems
• Experience in community‑based fundraising

At Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity that we are today. In return, we are committed to rewarding you with a competitive pay and benefits package including:

• 30 days annual leave entitlement (including all recognised public holidays)
• Company pension scheme, to help grow your retirement pot
• Learning and development opportunities to help you to build your career, including a comprehensive induction programme, and the opportunity to undertake further qualifications
• Health Cash Plan on completion of probation giving you access to a minimum of £695 cash back for health treatments e.g. dental, therapies, optical, maternity/paternity, NHS prescriptions etc.
• Generous Occupational Maternity/Paternity pay
• Get paid when you want – access your money as you earn it and request your earnings before payday using Dayforce Wallet
• An employee referral scheme that allows you to earn money for referring friends and family.

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.

Join our retail team as an Assistant Shop Manager at our Dorking shop and support the Shop Manager to maximise shop profit by achieving budgeted income, controlling shop expenditure in line with the shop's budget, and by recruiting and retaining a motivated team of volunteers. You will support the promotion of sustainable shopping and the shop’s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy.

Income generation

• To support the Shop Manager to manage the Retail budget to achieve agreed targets:
• Help maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
• Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
• Achieve the shops additional fundraising activities i.e., Christmas appeal sales targets through involving the shops team.
• Maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
• Managing the stock levels of bought in/new goods, to include ordering of more stock as and when necessary.
• Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
• Source links with local communities to promote Retail in the community via media and other sources.
• Role involves a degree of manual handling in the sorting and lifting of stock.
• Job Purpose
• Job Description
• Duties and Responsibilities

Administration and compliance

• To ensure adherence to The Children’s Trust policies and procedures, in particular ensuring full compliance of the shops in line with all Health & Safety legislation, Trading Standards, Risk Assessments, Gift Aid, Lottery and all other legal or statutory requirements:
• Assist in controlling shop expenditure through effective cost control of weekly expenses.
• Ensure minimum losses of both stock and cash by following bank and till procedures and safeguarding the property of The Children’s Trust at all times.
• Adhere to all Policies and Procedures including those relating to the compliance with Health and Safety responsibilities, Gift Aid and Lottery.
• Complete all administration to meet the requirements, standard and deadlines for whom this work is produced.
• Embrace the change and development of new technology in the shop, for example The Loop (internal intranet) and Chariot (EPOS till system).
• Timely efficient responses to requests for information including voice and email messages.
• To fulfil any other agreed duties that may at times be reasonably required.

Personnel and Training

• To support the Shop Manager to ensure the Shop’s team are recruited, retained and developed:
• Led by the Shop Manager - provides positive, visible and proactive leadership to the Shops team.
• Assist in managing all employees and volunteers within the Shop in accordance with the aims and values of The Children’s Trust.
• Deputise and be accountable for all Shop Manager duties as and when necessary, in their absence due to sickness, holiday or recruitment.
• Assist the Shop Manager to recruit, induct, support, train and retain team of shop volunteers.
• Attend where appropriate, training courses relevant to the development of the role and Retail Sales meetings if required and cascade information to team as appropriate.
• Assist at other shops if requested and where reasonable.
• Carry out duties in accordance with Trust #Promises.

Customer Service

• To ensure customer care and quality of service.
• Provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a good understanding of what The Children’s Trust does.
• Support other shops and fundraising colleagues as and when necessary.

Make a real difference to the lives of Afghan communities. In this role, you will drive change: stewarding relationships with public donors and fundraisers, supporting income generation and retention, maintaining high quality supporter data, and helping identify opportunities to grow engagement and income across these areas.

You will work closely with colleagues across the Communications and Giving team to support the delivery of fundraising appeals, donor communications and events, including the London Marathon, while also contributing to the smooth running of the London office through essential supporter liaison tasks.

Key Responsibilities:

• Support the planning, delivery and evaluation of individual giving activity and Afghanaid’s annual fundraising appeals, as well as regular giving and donor acquisition campaigns. 

• Coordinate multi channel fundraising campaigns across email, digital, direct mail, telephone and face to face

• Contribute to income growth by supporting testing and optimisation of fundraising approaches, and staying informed on sector best practice and developments

• Deliver high quality day to day stewardship of individual donors to build long term engagement and loyalty

• Ensure timely and appropriate donor communications, including thank you letters and messages, supporter updates and impact newsletters

• Respond to donor enquiries and maintain excellent standards of supporter care

• Liaise with Programme and M&E teams to source up to date impact data and stories from the communities Afghanaid has supported

• Support the delivery of Afghanaid led fundraising events, both offline and digital, including administration and coordination

• Maintain fundraising related website content, ensuring copy is accurate and engaging, and that donor journeys are smooth.

• Steward relationships with individual, community, faith and student fundraisers to maximise income and encourage retention and re engagement

• Identify and respond to opportunities to recruit new community, student and individual supporters, including engaging Afghan diaspora networks

• Provide practical fundraising advice and logistical support to ensure the success of supporter led activity

• Develop and distribute high quality branded fundraising materials tailored to supporter groups

• Recruit and steward participants for the London Marathon team to maximise fundraising income, coordinating Afghanaid’s London Marathon programme, including team engagement, event day support and post race activity

• Maintain accurate and up to date donor records within the CRM, ensuring GDPR and fundraising compliance

• Create segmented and tailored donor journeys with Afghanaid’s CRM to improve stewardship

• Monitor campaign performance and prepare reports on income, return on investment and donor retention

• Use data and insights to support targeting and future campaign planning

• Support monthly income reconciliation by accurately coding donations and maintaining records within Salesforce and marketing systems

• Process fundraising post and ensure timely delivery of supporter thank you letters and shop orders

• Ensure Gift Aid declarations are secured, recorded and filed correctly

• Monitor shared fundraising inboxes, responding to enquiries or forwarding to appropriate colleagues

• Provide general administrative support as required

Undertake any other duties as and when required by the line director.

PERSON SPECIFICATION

Afghanaid is seeking an enthusiastic and organised individual to play a key part in communicating and engaging with current and potential supporters about how Afghanaid is changing lives in Afghanistan. We are looking for someone who is passionate about Afghanaid's work and core values. The ideal candidate will have a passion for driving change and inspiring others to support a cause, and a talent in engaging with people from diverse backgrounds and ages.

Education/ Training

• Bachelor’s Degree in communications, marketing, public fundraising or another relevant field (or at least 1-2 years’ equivalent experience)

Work Experience

• At least 1-2 years of progressively responsible experience in in fundraising, campaigning or advocating for a humanitarian/international development organisation or similar cause

Please view the attached document for the full person specification and more details on how to apply.